ION Gateway Quick Start Manual

Ion® Gateway

Cellular Gateway and Wireless Sensors

InsIde the Box

You should nd the following items in the box:

QUICK START GUIDE

Dated: 02/03/2014
Document Name: Ion Gateway_QS

Page 1 of 9

aCCount & network setup

If this is your rst time using the Ion® Gateway online
system site you will need to create a new account. If
you have already created an account you can skip
to the “Logging into the Online System” section.
The following instructions will guide you through the
account creation process.

1. In a web browser, navigate to www.iongateway.
net.

2. Click the “Get Started Here” button to create
an account.

1. Wireless Sensors

2. Wireless Cellular Gateway with Antennas

3. Power Supply

4. Mounting Hardware

5. Quick Start Guide

6. Batteries

Cellular Gateway QuICk start

WARNING: DO NOT plug your Cellular

Gateway in until after you have created an
account on www.iongateway.net and added your
cellular gateway and wireless sensors to the account.

1. Create an Ion® Gateway user account and
assign wireless gateway and sensors.

2. Plug the power supply into a power outlet then
connect to the gateway. Slide power to ‘ON’
position.

3. Follow the on-screen instructions to enter your
account and contact information.

4. After entering your account and contact
information, you will be prompted to create your
rst sensor network. Simply enter a name for tis
network.

5. Add the information from your Ion® Gateway
gateway then click the “Assign Gateway” button
(case sensitive).

6. Add the information from your rst Ion® Gateway
wireless sensor then click the “Assign Sensor”
button (case sensitive).

3. Once all three lights turn green, your network is
ready to bring sensors online.

4. Set up notications.

5. Install sensors.

www.iongateway.net

Ion® Gateway

Cellular Gateway and Wireless Sensors

QUICK START GUIDE

Dated: 02/03/2014
Document Name: Ion Gateway_QS

Page 2 of 9

7. On the next screen, enter a name for the

wireless sensor and use the drop down to tell
us how you are going to be using the wireless
sensor. (This allows us to suggest settings
for your sensor.) When nished, click the
“Continue” button.

8. Setup sensor notication(s). The next screen
will allow you to setup notications for the sensor
that was just added to the network. You have
the option of using pre-congured notications
based on suggestions from our system, or you
can create your own custom notication. If you

choose to create your own notication, it will be
available for any similar sensors that are added
to your account in the future.

9. Custom notications: To create a custom
notication, click on the “Create your own”
button. Set your custom notication settings
and click “Save”.

10. Assign any additional sensors: When you have
nished setting up the sensor, you will see a
conrmation screen. At this point you can
assign additional sensors to your network or
begin using the system by clicking “Done”.

www.iongateway.net

Ion® Gateway

Cellular Gateway and Wireless Sensors

QUICK START GUIDE

Dated: 02/03/2014
Document Name: Ion Gateway_QS

Page 3 of 9

www.iongateway.net

Ion® Gateway

Cellular Gateway and Wireless Sensors

QUICK START GUIDE

Dated: 02/03/2014
Document Name: Ion Gateway_QS

Page 4 of 9

Cellular Gateway

1. Understanding the Ethernet Gateway Lights

a.

Cellular

Signal

a. Cellular network registration is in

progress
Cellular registration is OK (Ion®
Gateway is registered successfully

in the cellular network)

b. Last communication transaction

with Ion® Gateway’s server was

unsuccessful

Last Ion® Gateway communication

with the server is OK

Blinking: Ion® Gateway

communication with the server is in

progress

c. Ion® Gateway Sensors

communication problem
Ion® Gateway communication with

the sensors is OK

Blinking: Sensors communication

with Ion® Gateway is in progress

Note 1: The Ion® Gateway resets itself after receiving

new conguration from the server (ex. new HB), LED1
starts with RED and the reset cycle continues till all 3
LEDS are GREEN.

b.

Network

c.

Sensor

Signal

Note 2: After successful software upgrade, LED 2
and 3 ash RED then reset cycle starts.

2. Cellular Gateway Controls

a d

b

c

e

a. Small antenna connector

b. Power switch

c. Power plug connector

d. Large antenna connector

e. Control button

3. Using the Control Button

a. Pressing the power button will turn the

device on or off. Powering on the device
will trigger the gateway to immediately
send all stored sensor messages to
the online system and download any
pending system messages to deliver to
the sensors. (The default heartbeat for the
cellular gateway is 60 minutes.)

b. Press and hold to Factory Reset Button

to reset the gateway to factory settings.
This resets the gateway heartbeat to 60
minutes. You will need to login to the
online system after resetting the gateway
to recongure the gateway to your desired
settings.

www.iongateway.net

Ion® Gateway

Cellular Gateway and Wireless Sensors

QUICK START GUIDE

Dated: 02/03/2014
Document Name: Ion Gateway_QS

Page 5 of 9

Note: If your gateway powers up and the lights do not
turn green, you may have a connectivity issue. Wait a
few minutes to see if the lights will turn green. If they
do not, power off the device by switching the power
button, then turn the device back on. If it still does not
connect, try resetting the device to the factory settings.
If this still does not x the issue, try disconnecting
then reconnecting power. If it still does not connect,
try resetting the device to the factory settings. If this
still does not x the issue, call customer support.

4. Conguring The Cellular Gateway: The cellular
gateway collects data from all sensors within
range and is pre-congured to batch deliver the
sensor messages to the online system at the
specied heartbeat (every 60 minutes by default
factory settings). You can access gateway
settings by clicking on “View Gateways” in the
top bar of the “Overview” page. Clicking on
a gateway in the list, opens the detail view.
Click on the “Edit” tab to access the gateway’s
settings. See notications on following pages to
set up Gateway notications.

wIreless sensors

WARNING: Your sensors ship with a 10

minute heartbeat. It is recommended that you
should set the heartbeat to no faster than one hour to
preserve battery life. When changing a sensor’s
heartbeat, the new conguration information will be
sent to he sensor on it’s next heartbeat. If you want to
update the sensors immediately you can reset them

manually.

Manual Sensor Reset Process:

1. Using the end of a paper clip, push the batteries
out of the sensors through the small hole in the
top of the sensor.

2. Change the sensor heartbeat through the
online system.

3. Re-insert the batteries into the sensors

onlIne wIreless sensor system

Menu System

View/Sort Features

Insert Batteries Into Wireless Sensors

WARNING: Make sure your sensors are at

least 3 ft. away from Ethernet Gateway.

Peel back the black sticker cover of the battery slot
and slide the coin cell battery into the sensor as shown
in g.1. It will power on within 10-20 seconds. Once
online, your sensor is ready to be deployed. If you
wish to change a sensor conguration, change the
parameter in the software. The new parameters will
be transmitted to the sensor on the next heartbeat.
If you need a more immediate response from the
sensor, power cycle the sensor by removing, then re­inserting the battery.

Note 1: If the sensor status indicator does not change,
reset the sensor by removing the battery. Wait 60
seconds then re-insert the battery. When inserting
the battery, make sure to push the battery all the way
back using a paper clip.

Note 2: Be aware of the proper
orientation of battery in g.1.

Date Range Selector

Sensor Details ViewSensors Overview

Understanding The Online Interface:

When you log into the online system, the default view
shows all of your sensors last recorded data.

www.iongateway.net

Ion® Gateway

Cellular Gateway and Wireless Sensors

QUICK START GUIDE

Dated: 02/03/2014
Document Name: Ion Gateway_QS

Page 6 of 9

1. Menu System

a. Overview: Shows all sensors in the account

and their last readings.

b. Notications: Manage sensor notications

and show all sent notication

c. Manage: Manage networks, sensors and

gateways.

d. Reports: Printable account and sensor

network reports.

2. View / Sort Features: This section allows you to
sort the sensors being viewed and search for
sensors on your account.

3. Sensor Overview: Displays sensors on your
account with their last reading and status
information. Clicking on a sensor row expands
the “Sensor Detail View” allowing you to view
detailed information for the selected sensor.

To the left side of each sensor row is an indicator
to help you understand the current status of the
sensor.

Sensor is checking in and within user dened
safe parameters.

notications for the sensor.

c. History: Displays a history of the selected

sensor’s data.

d. Export: Allows you to archive data by

exporting as a .csv le.

e. Edit: Allows you to manage sensor settings.

f. Calibrate: Available on certain sensor types

to provide more accurate data.

Note: The data shown on the chart, notication,
history and export tabs is based on the date range
indicated on the upper right side of the sensor detail
information. To change the date range, click inside
the date box.

Chart and History Views

Clicking on the “Chart” or “History” tabs within the
sensor detail panel allows you to view the sensor’s
data history in a graphical chart format or as text.

Note: To change the date range of the viewable
information, click on the date range box at the top
right of the sensor detail panel.

Sensor has met or exceeded a user dened
threshold or triggered event.

Sensor has not checked in (inactivity alert sent).

No sensor readings since shipping.

No sensor readings will be recorded (Inactive).

Edit your sensor.

Edit your sensor, however some elds are
unavailable.

4. Sensor Details View: Clicking on a sensor row
on the “Overview” page expands the row to
include a detailed sensor view for the selected
sensor.

Select a tab to change between:

a. Chart: Displays a graphical view of the

selected sensor’s data.

b. Notication: Allows you to manage

Conguring Sensor Setting

To edit a sensors operation settings, click on the

www.iongateway.net

Ion® Gateway

Cellular Gateway and Wireless Sensors

QUICK START GUIDE

Dated: 02/03/2014
Document Name: Ion Gateway_QS

Page 7 of 9

sensor overview row to display the details view. Click
on the “Edit” tab to access the sensor conguration
panel.

The sensor edit panel allows you to set the primary
congurations for the sensor. Mousing over the
question mark icon by each setting will provide an
explanation of that setting. When you have nished
making changes, press the “Save” button at the
bottom of this section.

Note: Be sure to click the “Save” button anytime you
make a change to any of the sensor parameters.
All changes made to the sensor settings will be
downloaded to the sensor on the next sensor
heartbeat (check-in). Once a change has been made
and “Saved,” you will not be able to edit that sensor’s
congurations again until the sensor has downloaded
the new setting.

The Notication List Window

To create a new notication, click on “Create new
notication” then name the notication and select the
type of notication you would like to create.

Recommended
Gateway

notications

Gateway Entered Battery Mode

that should be
manually set up.

Editing and Adding Notications

Notications for a single sensor can be created,
deleted or edited by clicking the “Notications” tab in
a sensor’s detail view.

Notications can be created, deleted or edited
for any sensor or group of sensors by clicking on
“Notications” in the main menu.

Class of Notication

There are four notication options available when
creating a new notication.

1. Application: Application notications are sensor
specic (i.e. water sensor = trigger alert when
water present, temp sensor = trigger alert
when temp is above 70 F., etc.). If creating an
application specic notication, you will need to
choose what sensor type you are creating the
alert for. The system will automatically populate
a list of sensor types that are currently being
used within the network. The notication you
create will be based on the selected sensor
type.

2. Inactivity: Set-up “Inactivity” notications to
alert you when your sensors have stopped
communicating with the servers. Failure to set
up an “Inactivity” notication will result in no
email/SMS text being sent should your sensors
stop communicating with the servers.

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Ion® Gateway

Cellular Gateway and Wireless Sensors

3. Low battery: Allows users to dene a battery
power percentage level that will trigger an
alert from the system, warning them to replace
batteries.

4. Advanced Notication: Allows the user to set
notications based on more advanced rules,
such as comparing past data points with the
current one to determine if the notication
should be sent.

Setting and Editing Notication Setting

1. People to Notify: Start typing a name into the
box and the system will automatically populate
the name of a user within your sensor network.
If there are already multiple users on the
network, a drop down list of names will appear.
Select the name of the user for the notication.
If the person to be notied does not ha an
account on the network, you may quick add
them by selecting the “Add Recipient” link and
entering in their contact information.

2. Notication Parameter: This area allows the user
to set notication parameters such as naming
the notication, customizing the notication
message and setting sensor conditions that will
trigger the notication.

3. Assigned Devices: Allows you to tell the system
which sensor(s) will trigger the notication being
created. When a notications is sent from the
system, it will automatically include the sensor
name and data that caused the notication to
be sent.

A notication can be assigned to multiple
sensors. Application specic notications (ex.
Temperature) can only be assigned to sensors
of that application type. General notications
such as “battery status”, can be assigned to
any or all sensors.

QUICK START GUIDE

Dated: 02/03/2014
Document Name: Ion Gateway_QS

Page 8 of 9

To export sensor data you must rst select the date
range for the data you want to export. Once the date
range is selected, determine whether you want sensor
data from the selected sensor only, from all sensors
in the network or all sensors assigned to the account.
When you are nished, click on “Export Data” at the
bottom of his window. The data will be exported to a
comma separated value (.csv) le format.

Note: Only the rst 2,500 records within the selected
date range will be exported.

You can alternately send your sensors’ incoming data
to a 3rd party by clicking on the “Congure data push”
button at the bottom of the window. From this area
you can pass data from your wireless sensor network
devices to another service in real time. This is done
by coding the data into a URL query then sending the
data via http get request at the time data is received.
There is an extensive list of parameters that can be
passed, as listed in the viewed window, that allow you
to send detailed information about both the data and
the sensor.

Calibrating Sensor Data

Certain wireless sensors can be calibrated for more
accurate readings (ex. Temperature sensors). If
calibration is possible for a sensor, the “Calibrate” tab
will be visible in the detail view. To calibrate a sensor,
replace the last reading with the more accurate
reading and click “Calibrate”. All future readings
from the sensor will be based off the new calibration
setting.

Exporting Sensor Data

Clicking on the “Export” tab within the sensor data
window allows you to export sensor data to a comma
separated value (.csv) le or send the sensor data to
an external web source.

www.iongateway.net

Manage Sensor Networks

To view or edit information about your wireless sensor
network(s), click on “Manage” in the main navigation.
This area allows you to edit network details, create

Ion® Gateway

Cellular Gateway and Wireless Sensors

QUICK START GUIDE

Dated: 02/03/2014
Document Name: Ion Gateway_QS

Page 9 of 9

new sensor networks, and manage wireless gateways
and sensors for your network(s).

Note: Some buttons and features are only visible if
there is more than one sensor network setup on the
account, such as the network selection box in the
upper right corner.

If more than one sensor network is setup on the
account, you can easily move gateways and sensors
from one network to another by clicking on the “Move
Device” button at the far right of the device’s “Status”
section.

InformatIon to users

This equipment has been tested and found to comply
with the limits for a Class B digital devices, pursuant
to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against
harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in
accordance with the instruction manual, may cause
harmful interference to radio communications.
However, there is no guarantee that interference will
not occur in a particular installation. If this equipment
does cause harmful interference to radio or television
reception, which can be determined by turning the
equipment off and on, the user is encouraged to
try to correct the interference by one of more of the
following measures:

1. Re-orient or relocate the receiving antenna.

2. Increase the separation between the equipment

and receiver.

3. Connect the equipment into an outlet on a
circuit different from that to which the receiver
is connected.

If you clear a sensor’s data, the data history is deleted
from the entire system and can not be recovered.
We recommend exporting a sensor’s data history
using the export function in the sensor details view
(“Overview” page) before clearing the sensor’s data if
you want to have a record of the data.

addItIonal InformatIon & support

You can nd additional information on using Ion®
Gateway Wireless Sensors, including product
documentation and video tutorials on the Ion®
Gateway website at http://www.iongateway.net/
support.

Or call 877-ION-0291 (877-466-0291) Monday
through Friday, 8 a.m. - 5 p.m..

4. Consult the dealer or an experienced radio/TV
technician for help.

WARNING: Changes or modications not
expressly approved by Ion® Gateway could

void the user’s authority to operate the equipment.

RF EXPOSURE WARNING: To satisfy FCC

RF exposure requirements for mobile
transmitting devices, a separation distance of 20 cm.
or more should be maintained between the antenna
of this device and persons during device operation.
To ensure compliance, operations at closer than this
distance are not recommended. The antenna used
for this transmitter must not be co-located in
conjunction with any other antenna or transmitter.

For additional information or more detailed instructions
on how to use your Ion® Gateway Wireless Sensors
or the Ion® Gateway Online System, please visit us on
the web at http://www.iongateway.net/support.

www.iongateway.net