Iomega TAPEWARE User Manual
User’s Guide and
Technical Reference
TapeWare®
Yosemite Technologies, Inc
ii TapeWare® User’s Guide and Technical Reference
Notice
Information in this document is subject to change without notice. Yosemite Technologies, Inc makes no representations or warranties
with respect to the contents of this document and specifically disclaims any implied warranties of merchantability or fitness for any
particular purpose. Further, Yosemite Technologies, Inc reserves the right to revise this publication and to make changes without
obligation to notify any person or organization of such revisions or changes.
Persons mentioned in the examples of this manuscript are historical figures associated with Yosemite National Park. Beyond the use of
their names, the examples in this text are fictitious. Any other resemblance, incidental or otherwise, to any person living or dead is
purely coincidental.
Copyright
Under copyright laws, the contents of this document may not be copied, photocopied, reproduced, translated or reduced to any
electronic medium or machine-readable form, in whole or in part, without prior written consent of Yosemite Technologies, Inc.
Copyright © 1998-2003 Yosemite Technologies, Inc. All rights reserved.
www.TapeWare.com
Trademarks
TapeWare® is a registered trademark of Yosemite Technologies, Inc.
Windows
NetWare
trademark of The Open Group.
Netscape
Adobe
trademark of Apple, Inc. WinZip
®
, Windows NT® and MS-DOS® are registered trademarks of Microsoft Corporation.
®
is a registered trademark of Novell, Inc. Linux® is a registered trademark of Linus Torvalds. UNIX® is a registered
®
is a registered trademark of Netscape Communications Corporation. Java™ is a trademark of Sun Microsystems, Inc.
®
, Acrobat® and Acrobat® Reader® are registered trademarks of Adobe Systems Incorporated. Macintosh® is a registered
®
is a registered trademark of WinZip Computing, Inc.
Table of Contents
Before You Begin................................................................................................................xv
TapeWare Documentation .....................................................................................................................xv
Printed Documentation ............................................................................................................................................xv
Release Notes ........................................................................................................................................................ xvi
Online Help ............................................................................................................................................................ xvii
HTML Help............................................................................................................................................................. xvii
Customer Support............................................................................................................................... xviii
Chapter 1 — TapeWare Overview........................................................................................1
Physical Peripherals................................................................................................................................ 1
Storage Management Database ............................................................................................................. 2
Backup Management Program................................................................................................................ 3
Managing the Storage Management Database .........................................................................................................3
Objects...............................................................................................................................................................3
Properties...........................................................................................................................................................4
Storage Management Zones..............................................................................................................................5
Storage Management Zones and Security.........................................................................................................6
Creating and Running Jobs................................................................................................................................6
Chapter 2 — TapeWare Workplace...................................................................................... 9
Starting TapeWare .................................................................................................................................. 9
Logon Window ...................................................................................................................................... 10
Selecting a Storage Management Zone ..................................................................................................................11
User Name and Password .......................................................................................................................................11
Changing Your Password ................................................................................................................................12
Logging on the First Time ........................................................................................................................................13
Grace Logons...................................................................................................................................................13
Logging Out .............................................................................................................................................................13
Logging Out and Running Scheduled Jobs......................................................................................................14
Main TapeWare Object Window............................................................................................................ 14
Tabs .................................................................................................................................................................15
Toolbar.............................................................................................................................................................15
Object View Areas............................................................................................................................................16
Status Bar ........................................................................................................................................................17
Working with Objects in the Main TapeWare Window .............................................................................................17
Arranging Objects ............................................................................................................................................18
Keyboard Shortcuts..........................................................................................................................................18
Shortcut Menus................................................................................................................................................19
Find Button...............................................................................................................................................................19
Property Sheets .................................................................................................................................... 19
iii
iv TapeWare® User’s Guide and Technical Reference
Opening Property Sheets.........................................................................................................................................20
Menus ................................................................................................................................................... 21
Reports ................................................................................................................................................. 22
Additional Report Capabilities..................................................................................................................................23
Working with the TapeWare Wizard...................................................................................................... 24
Chapter 3 — Creating TapeWare Jobs.............................................................................. 27
Overview ............................................................................................................................................... 27
Backup, Restore and Verify Jobs.......................................................................................................... 27
Backup Jobs ............................................................................................................................................................28
Restore Jobs............................................................................................................................................................29
Verify Jobs ...............................................................................................................................................................29
Job and Database Tabs...........................................................................................................................................29
Creating New Jobs................................................................................................................................ 30
Creating Jobs with the Wizard .................................................................................................................................30
Creating New Jobs from a Job Tab .........................................................................................................................31
Creating New Jobs by Copying................................................................................................................................32
Renaming, Deleting and Moving Jobs................................................................................................... 33
Organizing Jobs with Folders................................................................................................................ 34
Types of Folders ......................................................................................................................................................34
Folders and Job Tabs ..............................................................................................................................................35
Home, Admin and Everyone Folders .......................................................................................................................36
Everyone Folder and Permissions ...................................................................................................................36
Creating Job Folders................................................................................................................................................37
Moving, Renaming and Deleting Folders.................................................................................................................38
Modifying Folders.............................................................................................................................................38
Chapter 4 — Permissions................................................................................................... 39
Overview ............................................................................................................................................... 39
Users and Groups................................................................................................................................. 40
Everyone Group.......................................................................................................................................................40
Effective Permissions............................................................................................................................ 41
Determining Effective Permissions ..........................................................................................................................41
Examples of Determining Effective Permissions......................................................................................................42
How Moving Objects Affects Permissions................................................................................................................44
Types of Permission.............................................................................................................................. 44
Supervisor................................................................................................................................................................45
Access .....................................................................................................................................................................45
Create ......................................................................................................................................................................46
Modify ......................................................................................................................................................................46
Delete, Read and Write............................................................................................................................................46
Examples of Permissions...................................................................................................................... 47
Granting Permissions to Other TapeWare Users .................................................................................. 50
Restricting User Permissions...................................................................................................................................51
Table of Contents v
Chapter 5 — Selecting Files and Instances...................................................................... 53
Overview ............................................................................................................................................... 53
Backup Selection Concepts .................................................................................................................. 54
Marking Files for Backup .........................................................................................................................................54
Selecting Folders vs. Selecting Files ...............................................................................................................55
Selecting Files with Filters........................................................................................................................................56
How Selection Filters Work..............................................................................................................................56
Filters and Grayed Folders...............................................................................................................................57
Selecting Changed Files Only..................................................................................................................................57
Automatically Selecting New Files for Backup.........................................................................................................58
Selecting Files for Backup Jobs ............................................................................................................ 59
Applying Filter Criteria..............................................................................................................................................59
Filter Selection Criteria.............................................................................................................................................60
Backup Range..................................................................................................................................................60
Modify Range...................................................................................................................................................61
Create Range...................................................................................................................................................61
Access Range..................................................................................................................................................61
Size Range.......................................................................................................................................................61
Instance Range................................................................................................................................................62
Wildcard Type ..................................................................................................................................................63
Must Match.......................................................................................................................................................63
Cannot Match...................................................................................................................................................63
Required Attributes ..........................................................................................................................................63
Exclude Attributes ............................................................................................................................................64
Parents.............................................................................................................................................................64
Children............................................................................................................................................................64
Media ...............................................................................................................................................................64
Restore Selection Concepts.................................................................................................................. 65
Selecting Files for Restoring ....................................................................................................................................65
Selecting Instances of Files .............................................................................................................................66
Selecting Instances of Folders.........................................................................................................................67
Selecting Folders vs. Selecting Files ...............................................................................................................68
Instances and Filters........................................................................................................................................69
Selecting Files with Filters........................................................................................................................................69
How Selection Filters Work..............................................................................................................................69
Changing the Name and Location of Restored Files ...............................................................................................70
Selecting Instances of Files for Restore Jobs ....................................................................................... 70
Applying Filter Criteria..............................................................................................................................................71
Filter Selection Criteria.............................................................................................................................................72
Backup Range..................................................................................................................................................72
Modify Range...................................................................................................................................................73
Create Range...................................................................................................................................................73
Delete Range ...................................................................................................................................................73
Access Range..................................................................................................................................................75
Size Range.......................................................................................................................................................75
Instance Range................................................................................................................................................75
vi TapeWare® User’s Guide and Technical Reference
Wildcard Type ..................................................................................................................................................76
Must Match.......................................................................................................................................................76
Cannot Match...................................................................................................................................................76
Required Attributes ..........................................................................................................................................77
Exclude Attributes ............................................................................................................................................77
Parents.............................................................................................................................................................77
Children............................................................................................................................................................77
Media ...............................................................................................................................................................78
Restoring Files with New Names and Locations ...................................................................................78
Restoring a File with a New Name...........................................................................................................................78
Restoring Files to a Different Folder ........................................................................................................................79
Restoring Files to a New Folder...............................................................................................................................80
Verify Selection Concepts ..................................................................................................................... 80
Selecting Files for Verifying......................................................................................................................................81
Selecting Instances of Files .............................................................................................................................82
Selecting Folders vs. Selecting Files ...............................................................................................................83
Selecting Files with Filters........................................................................................................................................83
How Selection Filters Work..............................................................................................................................83
Selecting Instances of Files for Verify Jobs........................................................................................... 84
Applying Filter Criteria..............................................................................................................................................85
Filter Selection Criteria.............................................................................................................................................85
Backup Range..................................................................................................................................................86
Modify Range...................................................................................................................................................86
Create Range...................................................................................................................................................86
Access Range..................................................................................................................................................87
Size Range.......................................................................................................................................................87
Instance Range................................................................................................................................................88
Wildcard Type ..................................................................................................................................................88
Must Match.......................................................................................................................................................88
Cannot Match...................................................................................................................................................89
Required Attributes ..........................................................................................................................................89
Exclude Attributes ............................................................................................................................................89
Parents.............................................................................................................................................................89
Children............................................................................................................................................................90
Media ...............................................................................................................................................................90
Chapter 6 — Scheduling Jobs ........................................................................................... 91
Overview ............................................................................................................................................... 91
Backup Job Scheduling Concepts......................................................................................................... 92
Backup Job Schedule Type .....................................................................................................................................92
Backup Mode ...........................................................................................................................................................93
Media Rotation.........................................................................................................................................................94
Selecting a Backup Job Schedule......................................................................................................... 95
Not Scheduled Backup Jobs....................................................................................................................................96
Built-In Schedules for Backup Jobs .........................................................................................................................96
Which Built-In Schedule to Select............................................................................................................................97
Table of Contents vii
Full Data Recovery Period ...............................................................................................................................97
Access to Historical Files .................................................................................................................................97
Minimum Number of Tapes or Media...............................................................................................................98
Built-In Schedules Compared ..................................................................................................................................99
Scheduling Backup Jobs with Built-In Schedules ....................................................................................................99
Customizing Schedules....................................................................................................................... 100
Creating Custom Schedules ..................................................................................................................................100
Modifying Built-In Schedules..................................................................................................................................101
Modifying the Custom Schedule ............................................................................................................................102
Changing the Tape Count..............................................................................................................................102
Changing the Backup Mode...........................................................................................................................103
Determining the Length of the Full Data Recovery Period.............................................................................103
Incremental Jobs and Full Data Recovery .....................................................................................................104
Manual Backup Jobs........................................................................................................................... 105
Scheduling Restore Jobs .................................................................................................................... 106
Scheduling Verify Jobs........................................................................................................................ 107
Chapter 7 — Job Options................................................................................................. 109
Overview ............................................................................................................................................. 109
Backup Job Options ............................................................................................................................ 110
Number of Passes..........................................................................................................................................110
Delay Between Passes ..................................................................................................................................111
Log Options....................................................................................................................................................111
Backup Mode .................................................................................................................................................112
Change Mode.................................................................................................................................................112
Write Mode.....................................................................................................................................................113
Auto Verify Mode............................................................................................................................................114
Compression Type.........................................................................................................................................115
Auto Format Mode .........................................................................................................................................116
New Media Location.......................................................................................................................................117
New Media Name...........................................................................................................................................118
Device ............................................................................................................................................................118
Media .............................................................................................................................................................119
Media Password….........................................................................................................................................119
Backup Options Automatically Updated.................................................................................................................120
Advanced Options............................................................................................................................... 121
Native Data Streams Format..........................................................................................................................122
Parent Security...............................................................................................................................................122
Child Security.................................................................................................................................................123
Volume Restrictions .......................................................................................................................................123
Space Restrictions .........................................................................................................................................123
Auto Eject.......................................................................................................................................................123
Auto Retension...............................................................................................................................................123
Autoprint Log..................................................................................................................................................123
Extended Attributes........................................................................................................................................124
Macintosh Finder............................................................................................................................................124
viii TapeWare® User’s Guide and Technical Reference
NFS Information.............................................................................................................................................124
Object Owner .................................................................................................................................................124
Hardware Compression .................................................................................................................................124
Mount Points ..................................................................................................................................................124
Restore Job Options ........................................................................................................................... 125
Number of Passes..........................................................................................................................................125
Delay Between Passes ..................................................................................................................................126
Restore Files in Use.......................................................................................................................................126
Log Options....................................................................................................................................................126
Device ............................................................................................................................................................127
Advanced Options..................................................................................................................................................127
Parent Security...............................................................................................................................................128
Child Security.................................................................................................................................................128
Volume Restrictions .......................................................................................................................................128
Space Restrictions .........................................................................................................................................128
Auto Retension...............................................................................................................................................129
Autoprint Log..................................................................................................................................................129
Extended Attributes........................................................................................................................................129
Macintosh Finder............................................................................................................................................129
NFS Information.............................................................................................................................................129
Object Owner .................................................................................................................................................129
Mount Points ..................................................................................................................................................129
Verify Job Options............................................................................................................................... 130
Number of Passes..........................................................................................................................................130
Delay Between Passes ..................................................................................................................................131
Log Options....................................................................................................................................................131
Verify Mode....................................................................................................................................................131
Device ............................................................................................................................................................132
Advanced Options..................................................................................................................................................133
Auto Retension...............................................................................................................................................133
Autoprint Log..................................................................................................................................................133
Chapter 8 — Running Jobs.............................................................................................. 135
Overview ............................................................................................................................................. 135
Queue Tab .......................................................................................................................................... 136
Queue Tab Details View ........................................................................................................................................136
Running Scheduled Jobs .................................................................................................................... 137
Automatically Running Scheduled Jobs.................................................................................................................137
Security and Scheduled Jobs.................................................................................................................................138
Forcing Scheduled Jobs to Run.............................................................................................................................138
How Forcing Jobs to Run Affects Job Parameters ........................................................................................139
How Forcing Jobs to Run Affects Permissions ..............................................................................................141
Viewing and Printing Scheduled Job Instructions ..................................................................................................142
Running Unscheduled Jobs ................................................................................................................ 143
Unscheduled Job Parameters and Permissions ....................................................................................................143
Job Status Window ............................................................................................................................. 144
Table of Contents ix
Job Status Messages.............................................................................................................................................145
Job Logs ............................................................................................................................................. 146
Viewing Job Logs...................................................................................................................................................147
Autoprinting Job Logs ............................................................................................................................................147
Emailing Job Logs..................................................................................................................................................148
Audit Logs ........................................................................................................................................... 150
Chapter 9 —Media, Device and Database Tabs ............................................................. 153
Overview ............................................................................................................................................. 153
Media Tab ........................................................................................................................................... 154
Creating Media Folders..........................................................................................................................................154
Deleting Media Folders ..........................................................................................................................................155
Creating New Media ..............................................................................................................................................155
Media Passwords...........................................................................................................................................157
Deleting Media .......................................................................................................................................................158
Media Content........................................................................................................................................................158
Device Tab.......................................................................................................................................... 158
Restarting Failed Devices ......................................................................................................................................159
Device Tab Commands .........................................................................................................................................160
Eject Media ....................................................................................................................................................160
Eject Magazine...............................................................................................................................................160
Rewind ...........................................................................................................................................................160
Retension.......................................................................................................................................................160
Quick Erase and Secure Erase......................................................................................................................161
Format Media.................................................................................................................................................161
Import Media ..................................................................................................................................................162
Restore Database ..........................................................................................................................................164
Clean Device..................................................................................................................................................166
Identify Media.................................................................................................................................................166
Database Tab...................................................................................................................................... 166
Chapter 10 — Tips, Techniques and Strategies............................................................. 169
Managing the Storage Management Database................................................................................... 169
Where to Locate the Storage Management Database...........................................................................................169
Accounting for Storage Management Database Size ............................................................................................172
Storage Management Server and Machine Platforms ...........................................................................................173
Strategies for Faster Jobs ................................................................................................................... 173
What Slows Down Tape Drives? ...........................................................................................................................173
Maintaining the Flow of Data .................................................................................................................................174
Other Factors that Affect Job Speed......................................................................................................................176
Working with Permissions ................................................................................................................... 177
Checking the Effective Permissions of a User .......................................................................................................177
Using Groups to Handle Complex Security Needs ................................................................................................178
Working with Scheduled Jobs ............................................................................................................. 178
Running a Failed Rotation Job Again ....................................................................................................................178
x TapeWare® User’s Guide and Technical Reference
Scheduling a Job to Run Once Only......................................................................................................................180
Scheduling Simple Backup Jobs............................................................................................................................180
Simple Daily Backup ......................................................................................................................................181
Simple Five-Day Rotation ..............................................................................................................................182
Selecting Files for Jobs ....................................................................................................................... 183
Selecting Files not Previously Backed Up..............................................................................................................183
Selecting Deleted Files for Restoring.....................................................................................................................184
Selecting Instances from a Specific Job ................................................................................................................185
Selecting Instances from Specific Media ...............................................................................................................185
Restoring Tips..................................................................................................................................... 186
Restoring Volumes for the Latest Date ..................................................................................................................186
Restoring Volumes for a Specific Date ..................................................................................................................186
Copying a Directory Structure................................................................................................................................188
Restoring Files to a New or Different Folder..........................................................................................................188
Restoring Files with New Names ...........................................................................................................................190
Other Tips ...........................................................................................................................................191
Moving Data Between Operating Systems ............................................................................................................191
Setting Up an Autoloader for Automatic Cleaning .................................................................................................192
Chapter 11 — Advanced Permissions and Security...................................................... 193
Overview ............................................................................................................................................. 193
Before Proceeding Further.....................................................................................................................................195
Adding New Users and Groups........................................................................................................... 195
New User/Group Folders .......................................................................................................................................196
Setting Up Users....................................................................................................................................................196
Logon Control Tab, User Object ....................................................................................................................196
Groups Tab, User Object ...............................................................................................................................198
Equivalencies.................................................................................................................................................199
Permissions Tab, User Object .......................................................................................................................200
Setting Up Groups .................................................................................................................................................202
Members Tab.................................................................................................................................................202
Permissions Tab, Group Object.....................................................................................................................203
Effective Permissions.......................................................................................................................... 203
Calculating Effective Permissions..........................................................................................................................204
Effective Permissions Algorithm.....................................................................................................................204
Permissions from Multiple Sources................................................................................................................205
Examples of Effective Permissions........................................................................................................................206
Checking Effective Permissions.............................................................................................................................208
Permissions Reference ....................................................................................................................... 209
Read Permission....................................................................................................................................................210
Write Permission....................................................................................................................................................210
Delete Permission..................................................................................................................................................211
Modify Permission..................................................................................................................................................211
Create Permission .................................................................................................................................................212
Access Permission.................................................................................................................................................212
Supervisor Permission ...........................................................................................................................................213
Table of Contents xi
Chapter 12 — Objects and Properties Reference .......................................................... 215
Address Tab........................................................................................................................................ 216
Audit Tab............................................................................................................................................. 217
Autoprint Tab....................................................................................................................................... 218
Command Tab .................................................................................................................................... 219
Communication Test Tab .................................................................................................................... 221
Running the Test....................................................................................................................................................221
Test Results ...........................................................................................................................................................222
Connections Tab ................................................................................................................................. 223
Diagnostics Tab .................................................................................................................................. 224
Drivers Tab.......................................................................................................................................... 225
Email Tab............................................................................................................................................ 226
Equivalencies Tab............................................................................................................................... 227
General Tab ........................................................................................................................................ 229
Groups Tab ......................................................................................................................................... 233
Instances Window ............................................................................................................................... 235
Available Instances ................................................................................................................................................235
Details ....................................................................................................................................................................236
Loader Test Tab.................................................................................................................................. 238
Logon Control Tab .............................................................................................................................. 239
Expiration ...............................................................................................................................................................239
Connection.............................................................................................................................................................240
Grace Logons ........................................................................................................................................................240
Password ...............................................................................................................................................................241
Logs Tab ............................................................................................................................................. 242
Media Control Tab............................................................................................................................... 244
Members Tab...................................................................................................................................... 246
Options Tab......................................................................................................................................... 247
Number of Passes .................................................................................................................................................247
Delay Between Passes ..........................................................................................................................................247
Log Options............................................................................................................................................................248
Backup Mode .........................................................................................................................................................248
Change Mode ........................................................................................................................................................249
Write Mode.............................................................................................................................................................249
Auto Verify Mode ...................................................................................................................................................250
Compression Type.................................................................................................................................................250
Auto Format Mode .................................................................................................................................................251
New Media Location ..............................................................................................................................................252
New Media Name ..................................................................................................................................................252
Device ....................................................................................................................................................................252
Media .....................................................................................................................................................................253
Media Password….................................................................................................................................................253
Permissions Tab ................................................................................................................................. 255
xii TapeWare® User’s Guide and Technical Reference
Ping Test Tab...................................................................................................................................... 257
Preferences Window ........................................................................................................................... 258
Confirmation...........................................................................................................................................................258
Tree View...............................................................................................................................................................258
Text Editor..............................................................................................................................................................259
Query Window..................................................................................................................................... 260
Schedule Tab...................................................................................................................................... 263
Type .......................................................................................................................................................................263
Start Time ..............................................................................................................................................................264
Daily, Weekly, Monthly, Yearly...............................................................................................................................264
End of Week ..........................................................................................................................................................264
Selection Tab ...................................................................................................................................... 266
Selection Filters Window..................................................................................................................... 267
Status Tab........................................................................................................................................... 271
Loader Statistics ....................................................................................................................................................271
Import… .................................................................................................................................................................272
Format…................................................................................................................................................................272
Identify ...................................................................................................................................................................272
Rebuild...................................................................................................................................................................272
Clean......................................................................................................................................................................272
Change Status…....................................................................................................................................................273
Storage Tab ........................................................................................................................................ 274
Backup Stream ......................................................................................................................................................274
Audit Object Actions...............................................................................................................................................275
Appendix A — Disaster Recovery ................................................................................... 277
Overview ............................................................................................................................................. 277
Create the Disaster Recovery Backup ................................................................................................279
Create Full Backup ................................................................................................................................................279
Create Bootable Media ..........................................................................................................................................280
Windows.........................................................................................................................................................280
NetWare.........................................................................................................................................................282
Linux...............................................................................................................................................................283
Troubleshooting Disaster Recovery Backup..........................................................................................................285
When to Create New Bootable Media....................................................................................................................285
Testing Disaster Recovery Media ....................................................................................................... 286
Recovering from a Disaster................................................................................................................. 288
Disaster Recovery from Diskette/CD .............................................................................................................288
Disaster Recovery from Bootable Tape .........................................................................................................290
Troubleshooting Recovering from a Disaster.........................................................................................................292
Using Disaster Recovery with Autoloaders ......................................................................................... 292
Using Disaster Recovery with Windows Active Directory.................................................................... 293
Appendix B — Troubleshooting Guide........................................................................... 295
Table of Contents xiii
Troubleshooting Backup Jobs ............................................................................................................. 295
When I run a backup job, it uses the backup device on my local machine instead of the one on the server. .......295
My scheduled job is not running.............................................................................................................................296
I have two tape drives, but it is only using one to run a job....................................................................................296
How do I replace media in a rotation group? .........................................................................................................297
How can I tell when the next job will run and which media is required? ................................................................297
How can I easily view the logs for each job? .........................................................................................................297
How can I determine which files were not backed up? ..........................................................................................297
Troubleshooting Restore Jobs ............................................................................................................ 298
I can’t restore a backup to a different operating system. .......................................................................................298
How can I restore data to a different file name? ....................................................................................................298
How can I restore data to another location? ..........................................................................................................299
How can I restore all the files from a single instance?...........................................................................................299
How can I determine which files are on particular media?.....................................................................................299
When restoring, I get many alerts. What is wrong? ...............................................................................................299
Does TapeWare back up files as compressed?.....................................................................................................300
Troubleshooting Verify Jobs................................................................................................................ 300
I occasionally get a ‘stream sync error’ when verifying media. ..............................................................................300
Troubleshooting the Storage Management Database......................................................................... 300
How do I select the location of the storage management database in a network installation?..............................300
How do I create a storage management zone? .....................................................................................................301
When recovering from a storage server failure, does TapeWare recover all of the database information? ..........301
Troubleshooting Error Messages ........................................................................................................ 301
Error 51 – Database corrupt appears during a backup or when adding a new object. ..........................................301
Error 212 – Unknown error appears when I restore files under Windows. ............................................................302
Error 630 – Unable to create a directory appears when I restore files under Windows.........................................302
Index................................................................................................................................... 303
Before You Begin
The TapeWare User’s Guide and Technical Reference provides all of the information
necessary to effectively implement and use all of TapeWare’s advanced features.
However, we ask you to refer to the TapeWare Installation Guide to install TapeWare. It
includes system requirements as well as step-by-step instructions.
TapeWare Documentation
The following documentation is included with TapeWare to help you install and use all
of TapeWare’s features and options.
Note In the following sections, <dir> represents the platform-specific directory on the
TapeWare CD-ROM, for example, win (Windows), dos (DOS), lin (Linux) and net
(NetWare).
Note In the following sections, <lng> represents eng (English), fre (French), ger
(German), ita (Italian), jpn (Japanese) or spa (Spanish).
Printed Documentation
The /doc/<lng>/acrobat directory on the TapeWare CD-ROM contains the following
printed documentation:
• TapeWare Installation Guide (install.pdf): Contains installation information for each
supported platform.
• TapeWare User’s Guide and Technical Reference (usersgd>.pdf): Contains
information for configuring and using TapeWare.
• TapeWare Error Code Reference (errcodes.pdf): Lists all TapeWare error codes
along with possible remedies.
xv
xvi TapeWare® User’s Guide and Technical Reference
• TapeWare Addendum (addendum.pdf): Contains information on additional features
(English only).
Note You can also download these documents from the TapeWare website.
If you require extra copies of these manuals, you can print the PDF file. They were
designed to be printed one-sided, with a margin for placing them in a binder. For
consistency with this manual, the page numbers, page layout, table of contents and index
are the same (except that the PDF file does not have facing pages or odd/even headers).
To view or print this documentation, Adobe Acrobat Reader (version 4.0 or higher) must
be installed on your Windows or X Window (Linux/UNIX) computer. If not currently
installed, you can install it from the Adobe Acrobat Reader website at
http://www.adobe.com/products/acrobat/readstep2.html
Note Adobe Acrobat Reader does not offer versions for DOS or NetWare systems.
Therefore, you can only view or print the TapeWare documentation on Windows or
X Window (Linux/UNIX) systems.
To print the documentation, open the appropriate file into Adobe Acrobat Reader.
Choose Page Setup… from the File menu and set the proper options for your printer. If
your printer supports it, select the Larger Print Area option. Then choose Print… from
the File menu and print the document.
.
(You can also purchase additional printed and bound copies of this manual. Contact us at
the numbers listed below for additional information.)
Release Notes
Release notes are included with every service pack. Before installing TapeWare, please
read and print the release notes for additional information. The release notes are available
in both HTML (/<dir>/read_<lng>.htm) and text (/<dir>/read_<lng>.txt) formats,
depending on platform. Access the release notes from the directory for your platform on
the TapeWare CD-ROM.
Before You Begin xvii
Online Help
Windows
To get online help while using TapeWare, select Help Topics from the Help menu.
For context-sensitive help while using TapeWare:
Help
button
Non-Windows
HTML Help
• Click on the Help button and then click on the part of the object you want help with.
• Right-click an object and select What’s this?
• Use the Tab key to select an area in the TapeWare window and press F1.
You can access online help from most TapeWare screens by pressing F1.
You can install the HTML help version of our online help system. Then you can access it
with a web browser. Please note that TapeWare will not access HTML help topics.
Note You can also download the HTML help system from the TapeWare website.
To install HTML help:
• Windows: Copy htmlhelp.zip from the \doc\<lng>\htmlhelp subdirectory on the
TapeWare CD-ROM. Use WinZip or some other file extraction software to unpack it
onto your computer.
• X Window (Linux/UNIX): Copy htmlhelp.tgz from the \doc\<lng>\htmlhelp
subdirectory on the TapeWare CD-ROM. Use tar/gzip or some other file extraction
software to unpack it onto your computer.
Note The HTML help system requires the Java Plug-in. Internet Explorer users must
enable it. Netscape offers to install the plug-in if it is not installed.
Note For best results on X Window (Linux/UNIX) computers, we recommend Netscape
v6.x.
To launch HTML help, use your browser to open index.htm.
xviii TapeWare® User’s Guide and Technical Reference
Customer Support
You can get customer support for TapeWare in one of three ways:
• Visit our website at www.TapeWare.com and fill out an Online Customer Support
Form. (For a quick connection, select Web Page from the Help menu.)
• Fax us at (559) 449-1188.
• Phone us at (559) 449-8181. Visit our website at www.TapeWare.com for our
customer support hours.
Chapter 1 — TapeWare Overview
TapeWare provides a powerful, yet cost effective and easy to use, management tool for
protecting data on network file servers and workstations. TapeWare provides users with
the capacity to back up and restore data across a network and the ability to administer a
comprehensive backup plan.
A complete network backup system consists of three parts: physical peripherals, storage
management database and backup management program.
Physical Peripherals
TapeWare works with your existing computer network. A network connects workstations
and file servers together in order to allow various users to work together on projects and
with common files. Networks also allow users to share peripherals, such as disk drives,
printers, fax machines and modems. Sharing peripherals across a network makes
economic sense, since multiple workstations can use a single peripheral. Backup devices,
such as tape drives, which back up or copy files onto tapes or other media, may also be
shared.
For more
information
about backup
device LAN
location, see
Strategies for
Faster Jobs in
Chapter 10 —
Tips,
Techniques
and Strategies.
Sharing a backup device or tape drive makes operational as well as economic sense.
Rather than back up each workstation individually, a shared backup device on a network
can back up every workstation and file server on the network. This lowers costs and
makes it possible to centralize backup operations for the network. Further, a single user,
such as the network administrator, can have primary responsibility for backing up all the
file servers and workstations on a network.
1
2 TapeWare® User’s Guide and Technical Reference
Backup devices can be
shared on a network, so that
you can locate backup
devices on any workstation or
file server.
Although sharing a backup device or tape drive on a network makes economic and
practical sense, it also poses several problems.
• First, security is an issue. Most networks have elaborate security systems that prevent
sensitive or confidential data from being accessed by unauthorized users. However,
unless protective measures are taken, once these files are backed up onto a tape or
other media, any user in physical possession of the media can gain access to those
files. Although it is possible to physically store the media in a secure location, a
complete network backup system will prevent unauthorized viewers from accessing
confidential or classified information.
• Second, tracking the location of backed up files is a further issue. While a single user
may be able to find a file backed up onto a floppy disk by manually searching
through a stack of disks, this approach is unworkable for large networks. Without the
appropriate software, locating a given occurrence of a file may be impossible, since
there may be hundreds of thousands of files backed up on hundreds of tapes created
over weeks or months.
Storage Management Database
For more
information,
see Managing
the Storage
Management
Database in
Chapter 10 —
Tips,
Techniques
and Strategies.
To solve the problems of security and tracking files, TapeWare creates and manages a
storage management database. The TapeWare database keeps track of each tape or
other media and each file that is on that tape. For each tape, the storage management
database contains detailed information about the tape, such as when it was created and
who created it and about the files on the tapes, such as when they were backed up and on
which tape the file is stored. This is true as well for other media.
The storage management database also addresses the security complication. Included in
the database is information about which users can use or view which files. The storage
management database prevents unauthorized users from accessing files for which they
have no security clearance. It tracks each user and ensures that only approved users have
access to files stored on the backup media.
Chapter 1 — TapeWare Overview 3
The database
tracks jobs and
media…
…and handles
security by
controlling user
permissions to
database objects.
Backup Management Program
Writing files to the backup media and managing the storage management database
requires an application program, such as TapeWare. Two of the most important functions
of TapeWare are managing the storage management database and creating and running
jobs. TapeWare manages the storage management database to keep track of files and to
ensure security. TapeWare also creates and runs jobs, such as backup and restore jobs,
which transfer files back and forth between backup devices (such as tape drives) and file
servers and workstations.
Managing the Storage Management Database
Much of the power and usefulness of TapeWare comes from its extensive capabilities to
manage the storage management database. There are three important concepts associated
with the database: objects, properties and storage management zones.
Objects
The storage management database collects and organizes information about objects. An
object is any file, machine, tape or user about which TapeWare needs to store data.
Examples of objects which TapeWare tracks in its database include tapes, tape drives,
network servers, occurrences of files, backup jobs, users and so forth.
4 TapeWare® User’s Guide and Technical Reference
)
Objects that contain other objects within them are referred to as containers. A simple
example of a container is a folder. It contains other objects within it, including objects
that are not containers, such as jobs and files and objects that are containers, such as other
folders.
Container objects
contain other
objects inside
them…
…including other
objects (like jobs
and media) and
other containers
(such as job
folders
.
Properties
For more
information on
property
sheets, see
Chapter 12 —
Objects and
Properties
Reference.
The information about each object that TapeWare stores in its database are called
properties. The properties of each object include important information about that
object, such as what kind of object it is, who has security clearance to use it and its
relationship to other objects.
For example, an individual backup tape is an object in the TapeWare database. Some of
the properties of that tape stored in the storage management database include the name of
the tape, when it was created, who has clearance to use the tape and whether or not the
tape can be erased.
Chapter 1 — TapeWare Overview 5
Use property sheets, such
as this property sheet of a
backup job, to set, modify
and view the properties of
an object.
Working with TapeWare objects and properties is easy. Even though when you work
with TapeWare you work primarily with objects and properties, extensive knowledge
about objects and properties is not necessary. If you know how to use Windows Explorer,
you already know most of what you need to use TapeWare.
Storage Management Zones
TapeWare is not limited to just one database. On a large network, it may be useful to
have multiple storage management databases, each addressing different storage needs.
For example, there may be a separate database for each work group or department, even
though they are all on the same network.
If your network has multiple TapeWare databases, then you choose which database you
wish to use by selecting a storage management zone when you log on to TapeWare.
Choosing a storage management zone is simply a way to select which database you wish
to use.
Each TapeWare storage management zone is overseen by a TapeWare administrator. It
is the TapeWare administrator’s job to manage the security and integrity of the files in his
or her storage management zone.
6 TapeWare® User’s Guide and Technical Reference
Storage Management Zones and Security
For more
information,
see Chapter 11
— Permissions
and Security
Reference.
Storage management zones also help ensure network security. TapeWare uses storage
management zones to promote security in two ways: first, by preventing users from
working with more than one storage management zone at a time and, second, by allowing
file servers and workstations to be the member of only one storage management zone.
Note the following about machines, users and storage management zones:
• Workstations or file servers (called a machine container) can only be the member of
one—and only one—storage management zone. Because these machines belong to
only one database, their peripherals, such as disk drives and backup devices, can
belong to only one storage management database.
• Tapes or other media created in one storage management zone cannot be used in
another storage management zone without following special procedures. This ensures
that there is no improper access to secure files and data.
• Each storage management zone must have at least one backup device, such as a tape
drive. Further, that backup device can only belong to one storage management zone:
it cannot be shared among multiple zones. (However, a storage management zone
could have multiple backup devices.)
• From one workstation, a user can work in other storage management zones besides
the zone his or her workstation belongs to. This means they can remotely administer
jobs for other storage management zones besides the zone their workstation belongs
to. They cannot, however, work in multiple storage management zones at the same
time.
• A user can work from other machines with other storage management zones besides
the one to which their machine belongs. Their machine, along with its drives,
peripherals and accompanying data, however, always remain in a single storage
management zone. This helps to prevent the unauthorized sharing of data between
storage management zones. Thus while users can work outside of their database, the
workstations and file servers they use always stay within their home zone.
Creating and Running Jobs
TapeWare creates backup tapes and restores files with jobs. Working with backup
devices and a network, TapeWare jobs either back up network file servers and
workstations onto media or restore files from media onto file servers or workstations.
When you want TapeWare to back up or restore a file, you create and run a job.
There are three kinds of jobs: backup, restore and verify. Every kind of job you create
and run has six components: creating the job, permissions, selection, options, scheduling
and running.
Chapter 1 — TapeWare Overview 7
Creating the Job You begin by creating a job, either a backup, verify or restore job. Refer
to Chapter 3 — Creating TapeWare Jobs for more information.
Permissions In order to create a job, you must have permissions to the objects that job
will work with. For example, to create a backup job, you must have permissions to the
tape drive, the tape and the files you will back up. If you wish to backup files on another
workstation, you must have permissions to that workstation and to the files on that
workstation. Individual users are assigned permissions by the TapeWare administrator,
who is responsible for ensuring the security and integrity of the backup system. Refer to
Chapter 4 — Permissions for more information.
Selection Once you have permissions to a file, you must select it to be included in your
job. You might select all files, only a few files or perhaps only a single file. You select
files first by selecting them in the selection window and second by having TapeWare
‘sort’ them with filters, which apply additional selection criteria, such as date modified,
type of file and so forth. Refer to Chapter 5 — Selecting Files and Instances for more
information.
Scheduling After selecting files, the job is scheduled to be run. A job may be scheduled
to run later or to run immediately. It can be scheduled to run regularly or only once. Refer
to Chapter 6 — Scheduling Jobs for more information.
Options After scheduling the job, you specify the job’s option parameters. Some of the
options you can specify include what backup device to use, what media to use, whether to
automatically format the media and so forth. Refer to Chapter 7 — Job Options for more
information.
Running Finally, the job is run. Many scheduled jobs are run automatically by
TapeWare, but you can manually run a job at any time. Refer to Chapter 8 — Running
Jobs for more information.
Every time you create a job in TapeWare, your job must include these six components.
You begin by specifying a type of job. Before you can proceed further however, you must
be certain that you have permissions to the objects, such as files and tape drives, that you
wish to use. Your TapeWare administrator will work with you to determine which type of
permissions you require. Then you select the files for your job, specify the option
parameters and finally schedule the job to run.
Chapter 2 — TapeWare Workplace
TapeWare is designed to be easy to use. This chapter will familiarize you with all you
need to know in order to use most of TapeWare’s features, including keyboard shortcuts
and mouse conventions.
Note This manual deals specifically with the graphical user interface available on
Windows systems and Linux and UNIX systems running X Window. The console
interface operates basically the same way on DOS, NetWare, Linux and UNIX systems.
In This Chapter
• Starting TapeWare
• Logon Window
• Main TapeWare Object Window
• Property Sheets
• Menus
• Reports
• Working with the TapeWare Wizard
Starting TapeWare
After you have installed TapeWare, you start it like any other program.
Windows
To start TapeWare in Windows, double-click the TapeWare Administrator icon on the
desktop.
You can also click the Start button and select TapeWare from the Programs (or All
Programs) submenu. Then select TapeWare Administrator.
9
10 TapeWare® User’s Guide and Technical Reference
NetWare
To start TapeWare on a NetWare machine, access the server console. Then type
TWAdmin. It is not necessary to specify a search path. For example:
SERVER: TWAdmin
DOS
To start TapeWare on a DOS machine, access the directory where you installed
TapeWare. Then type TWAdmin. For example:
C:\...>TWAdmin
Linux/UNIX
To start TapeWare on a Linux or UNIX machine, open a terminal window. Then access
the directory where you installed TapeWare. Type ./twadmin. For example:
[root /usr/local/tapeware]# ./twadmin
Linux/UNIX (X Window)
To start TapeWare on a Linux or UNIX machine running X Window, open a terminal
window. Then access the directory where you installed TapeWare. Type ./twxadmin. For
example:
[root /usr/local/tapeware]# ./twxadmin
On Linux systems, you can create a shortcut on your KDE or GNOME desktop. On
UNIX systems, you can create a shortcut on your CDE desktop. (See the TapeWare
Installation Guide for more information.)
Logon Window
Each time you start TapeWare, you are shown the TapeWare Logon window.
Logon
window
To log on, you must select a storage management server, enter your user name and enter
your password.
Chapter 2 — TapeWare Workplace 11
Selecting a Storage Management Zone
When your TapeWare administrator set up TapeWare to run on your network, he
assigned your workstation to a storage management zone. Your workstation, along with
its drives and peripherals, can only be the member of one database zone. The name of this
zone is the default name that appears in the Storage server list box.
Normally, you should leave the default name in the list box unchanged. This is because
you will typically want to work with the storage management zone your workstation
belongs to.
Occasionally, however, you may wish to work in a different zone. You might be asked by
a co-worker or your TapeWare administrator, for example, to run a TapeWare job in a
different storage management zone.
To select a storage management zone other than the default zone, first click the arrow
next to the Storage server list box. You will see a list of possible storage management
zones. Select the storage management zone you wish to use.
To select a storage
management zone,
click on the Storage
server list box and
select the storage
management server
you wish to use.
Note Although you can log on to different storage management servers, you can only
create and run jobs within a single storage management zone. Further, you can only
access files and devices in a single storage management zone. This means, for example,
that you will be unable to restore files backed up from workstations in one storage
management zone to workstations in another storage management zone. (If you need to
share data from one storage management zone to a different storage management zone,
see Import Media in Chapter 9 — The Media, Device and Database Tabs.)
User Name and Password
After selecting a storage management zone, type in your User name and Password.
If you type your name or password wrong, you will be asked to re-enter your name and
password.
12 TapeWare® User’s Guide and Technical Reference
In order to log on, your TapeWare administrator must first assign you a user name and a
password. If you are having difficulty logging on, ask your system administrator to
specify again the exact spelling of the user name and password assigned to you.
Note Passwords are not case-sensitive, e.g., USER1 is the same as user1.
Changing Your Password
It is a good idea to regularly change your password, particularly if you are working with
sensitive and important data.
To Change Your Password
1. Click on the Security menu to make it active.
2. Click on your User Object icon.
3. Open the User Password window by either
• Selecting Change Password… from the Security menu, or
• Right-clicking the user object and selecting Change Password… from the
shortcut menu.
4. Type in your old password and then your new password, unless you are logged in as
the TapeWare administrator.
5. Confirm your new password and then click OK.
To change your
password, highlight your
User Object icon...
In the New Password window,
type in your old password and your
new password twice.
…then select
Change
Password… from
the Security
menu.
When selecting a password, remember that some passwords are notoriously easy to
break. For example, because many people use their birth date or the name of their spouse,
these are not good choices for passwords.
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