Intermec SG20T User Manual

20T

Tethered Scanner

User’s Guide

Intermec by Honeywell

6001 36th Ave.W. Everett, WA 98203 U.S.A.

www.intermec.com

The information contained herein is provided solely for the purpose of allowing customers to operate and service Intermec-manufactured equipment and is not to be released, reproduced, or used for any other purpose without written permission of Intermec Technologies Corporation.

Information and specifications contained in this document are subject to change without prior notice and do not represent a commitment on the part of Intermec Technologies Corporation.

The word Intermec, the Intermec logo, EasySet, and Ready-to-Work, are either trademarks or registered trademarks of Intermec by Honeywell.

For patent information please refer to www.hsmpats.com.

ii SG20T Tethered Scanner User’s Guide

Document Change Record

This page records changes to this document. The document was originally released as version 01.

Version Number

Date Description of Change

03 5/2014

02 4/2013

• Added Honeywell patent info and name.

• Modified firmware download procedure -

no longer need the firmware download bar code.

• Took out Korean support info.

• Took out patent list.

• Added SG20T2D and SG20T2DHP on list

of models where needed.

• Added flexible stand in accessories.

• Took out DPM mode.

• Added cell phone scanning to predefined

imager modes 1d and 2D bar codes with reflective surface.

• Updated 1D and HP reading distances with extended reading range activated.

SG20T Tethered Scanner User’s Guide iii

iv SG20T Tethered Scanner User’s Guide

Contents

Document Change Record. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii

Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii

Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii

Global Services and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

Warranty Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

Web Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

Who Should Read This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x

Introducing the SG20T Tethered Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

What is the SG20T Tethered Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Supported Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Powering the SG20T . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Connecting the Interface Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Contents

Removing the Interface Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Required Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Desktop / Wall Mount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Desktop Adjustable Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Flexible Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Scanning with the SG20T . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Understanding the Lights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Intermec Ready-to-Work Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Status Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Understanding the Beeps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Scanning Bar Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Hands-Free Scanning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Autostand Triggering Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

SG20T Tethered Scanner User’s Guide v

Contents

SG20T Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

USB Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Connecting a USB Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Setting up the USB Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

International Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

USB Cable Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

RS-232 Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Connecting an RS-232 Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Setting up the RS-232 Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Baud Rate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Data Bits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Parity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Stop Bits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Keyboard Wedge Y-Cable Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Connecting a Keyboard Wedge Y-Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Configuring the SG20T Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Basic Setup with Configuration Bar Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Resetting Your Scanner. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Configuring the Postamble . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Hands-Free Scanning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Optimizing Decoding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Damaged 1-Dimensional Bar Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Configuring Predefined Imager Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Configuring Your System with EasySet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Online Setup with EasySet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Offline Setup with EasySet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Troubleshooting and Maintaining the SG20T. . . . . . . . . . . . . . . . . . . . . . . 33

Troubleshooting the SG20T . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Calling Product Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Problems and Possible Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Maintaining the SG20T . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

vi SG20T Tethered Scanner User’s Guide

Upgrading the SG20T . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Scanner Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Cleaning the SG20T. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Specifications and Reading Distances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Reading Distances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

SG20T1D . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

SG20T2D, SG20T2DHC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

SG20THP, SG20THPHC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Contents

SG20T Tethered Scanner User’s Guide vii

Contents

Before You Begin

This section provides you with safety information, technical support information, and sources for additional product information.

Safety Information

Your safety is extremely important. Read and follow all warnings and cautions in this document before handling and operating Intermec equipment. You can be seriously injured, and equipment and data can be damaged if you do not follow the safety warnings and cautions.

This section explains how to identify and understand warnings, cautions, and notes that are in this document.

A warning alerts you of an operating procedure, practice, condition, or statement that must be strictly observed to avoid death or serious injury to the persons working on the equipment.

A caution alerts you to an operating procedure, practice, condition, or statement that must be strictly observed to prevent equipment damage or destruction, or corruption or loss of data.

Note: Notes either provide extra information about a topic or contain

special instructions for handling a particular condition or set of circumstances.

viii SG20T Tethered Scanner User’s Guide

Global Services and Support

Warranty Information

To understand the warranty for your Intermec product, visit the Intermec web site at www.intermec.com and click Support > Returns and Repairs > Warranty.

Disclaimer of warranties: The sample code included in this document is presented for reference only. The code does not necessarily represent complete, tested programs. The code is provided “as is with all faults.” All warranties are expressly disclaimed, including the implied warranties of merchantability and fitness for a particular purpose.

Web Support

Visit the Intermec web site at www.intermec.com to download our current manuals (in PDF). To order printed versions of the Intermec manuals, contact your local Intermec representative or distributor.

Visit the Intermec technical knowledge base (Knowledge Central) at

www.intermec.com and click Support > Knowledge Central to

review technical information or to request technical support for your Intermec product.

Before You Begin

Telephone Support

In the U.S.A. and Canada, call 1-800-755-5505.

Outside the U.S.A. and Canada, contact your local Intermec representative. To search for your local representative, from the Intermec web site, click About Us > Contact Us.

Who Should Read This Manual

This guide is for the person who is responsible for installing, configuring, and maintaining the SG20T.

This guide provides you with information about the features of the SG20T, and how to install, configure, operate, maintain, and troubleshoot it.

SG20T Tethered Scanner User’s Guide ix

Before You Begin

What is the SG20T Tethered Scanner

The SG20T Tethered Scanner is a general purpose handheld scanner. The SG20T is lightweight, ergonomically designed, and it interfaces easily with Intermec computers and other host computers.

2 SG20T Tethered Scanner User’s Guide

SG20T Tethered Scanner

The SG20T is available in the following models:

• 1D imager—SG20T1D-xxx

• 2D imager—SG20T2D-xxx

• Health Care 2D imager—SG20T2DHC-xxx

• High performance 2D imager—SG20THP-xxx

• High Performance Health Care 2D imager—SG20THPHC-xxx

SG20T Scan Engine Option: The scan engine option of your SG20T can be

Intermec Technologies Corp.

Everett, WA 98203

BDA: XXXXXXXXXXXXXXX

CN: SG20T1D-XXXXXX

12584563214587

Contains TX FCC ID: HN2-BTM311

MEX SCT RCPACBT05-068

IC: ICES-003 CLASS B

IC: 1223A-BTM311

ANATEL: 1192-06-0569

ݭɼ૦ծ

MODEL, , : SG20

5V 1.7A

Made in Singapore

MFD , : YY/MM/DD

Intermec Technologies Corp.

Everett, WA 98203

CN: SG20T1D-XXXXXX

12584563214587

IC: ICES-003 CLASS B

MFD , : YY/MM/DD

MODEL, , : SG20

5V 1.7A

Made in Singapore

ݭɼ૦ծ

SG20T1D-XXXXXX

found in the first part of the configuration number. In this illustration, the scan engine option is SG20T1D for 1D imager.

Supported Interfaces

Chapter 1 — Introducing the SG20T Tethered Scanner

The SG20T supports the following interfaces:

• USB—HID keyboard, virtual COM, IBM Sure POS, and HID POS

• Standard RS-232

• Keyboard wedge/Y-Cable

Powering the SG20T

SG20T Tethered Scanner User’s Guide 3

The SG20T is powered through the accessory cable that connects it to the host computer. Depending on your connection, power for the SG20T comes from either the host computer or an external power supply connected to the interface cable.

Chapter 1 — Introducing the SG20T Tethered Scanner

Connecting the Interface Cable

The cable you use depends on the interface and host device. However all cables are connected to the scanner in the same way.

To connect the cable, insert it and press firmly until inserted all the way.

4 SG20T Tethered Scanner User’s Guide

Chapter 1 — Introducing the SG20T Tethered Scanner

Removing the Interface Cable

To remove the cable follow these steps:

1 Insert a pin or straightened paper clip into the release hole.

2 Push on the pin or paper clip while pulling out the cable.

SG20T Tethered Scanner User’s Guide 5

Chapter 1 — Introducing the SG20T Tethered Scanner

Accessories

There are several different accessories available. Here you will find a list of required and optional accessories.

Required Accessories

You will need one or more of the following cables for your SG20T.

SG20T Cable List

Cable Part Number

USB cable (6 feet straight) CAB-SG20-USBxxx

Keyboard wedge cable (6 feet "Y" straight) CAB-SG20-KBWxxx

RS232 Cable, DB9 (6 feet straight) CAB-SG20-SERxxx

Universal Intermec power supply 5V 851-089-xxx

Note: A power cord is also needed to plug in the power supply. The power cord needed depends on your country and is sold separately.

Optional Accessories

The following accessories are optional.

SG20T Optional Accessories

Cable Part Number

Desktop / Wall Mount Holder-SG20-xx

Desktop Adjustable Stand Stand-SG20-xx

6 SG20T Tethered Scanner User’s Guide

Chapter 1 — Introducing the SG20T Tethered Scanner

Desktop / Wall Mount

The desktop/wall mount holder can be used to store the SG20T when you are not using it. You can attach the holder with screws either to a desk or to a wall.

SG20T Desktop / Wall Mount Holder: P/N Holder-SG20-xx

Desktop Adjustable Stand

The desktop adjustable stand can be used to adjust the scanning angle when using the SG20T as a hands-free scanner (must change the default trigger setting) or to store it when you are not using it.

SG20T Desktop Adjustable Stand: P/N Stand-SG20-xx

SG20T Tethered Scanner User’s Guide 7

Chapter 1 — Introducing the SG20T Tethered Scanner

Flexible Stand

SG20 Flexible Stand: P/N Flexstand-SG20-xx

8 SG20T Tethered Scanner User’s Guide

Scanning with the SG20T

This chapter explains how to scan bar codes and includes the following sections:

• Understanding the Lights

• Understanding the Beeps

• Scanning Bar Codes

+ 43 hidden pages