Intermec SG20BHPHC-002 User Manual

SG

20B

Cordless Scanner and Bluetooth Base
Station

User’s Guide

Intermec Technologies Corporation

Worldwide Headquarters
6001 36th Ave.W.
Everett, WA 98203
U.S.A.

www.intermec.com

The information contained herein is provided solely for the purpose of allowing customers to
operate and service Intermec-manufactured equipment and is not to be released, reproduced, or
used for any other purpose without written permission of Intermec Technologies Corporation.

Information and specifications contained in this document are subject to change without prior
notice and do not represent a commitment on the part of Intermec Technologies Corporation.

© 2011-2013 by Intermec Technologies Corporation. All rights reserved.

The word Intermec, the Intermec logo, Norand, ArciTech, Beverage Routebook, CrossBar,
dcBrowser, Duratherm, EasyADC, EasyCoder, EasySet, Fingerprint, i-gistics, INCA (under license),
Intellitag, Intellitag Gen2, JANUS, LabelShop, MobileLAN, Picolink, Ready-to-Work, RoutePower,
Sabre, ScanPlus, ShopScan, Smart Mobile Computing, SmartSystems, TE 2000, Trakker Antares,
and Vista Powered are either trademarks or registered trademarks of Intermec Technologies
Corporation.

There are U.S. and foreign patents as well as U.S. and foreign patents pending.

ii SG20B Scanner + SG20 Bluetooth Base Station User’s Guide

Document Change Record

This page records changes to this document. The document was
originally released as Revision 01.

Version
Number

Date Description of Change

02 4/2013

• Revised for ANATEL certification - added
Base Station model name (SG20BS) in the
specs per their request.

• Took out firmware upgrade bar code in
firmupgrade procedure for paired (step 5)
and not paired (step 2) scanners. This was an
error.

• Corrected TBD’s in Chapter 6 (maybe - need
to check procedure to find firmware for base
station).

• Added SG20B2D and SG20B2DHP on list of
models where needed.

• Added cell phone scanning to predefined
imager modes 1d and 2D bar codes with
reflective surface.

• Updated 1D and HP reading distances with
extended reading range activated.

• Added flexible stand in accessories.

• Modified the firmware download procedure

for the scanner.

• Took out DPM mode.

SG20B Scanner + SG20 Bluetooth Base Station User’s Guide iii

iv SG20B Scanner + SG20 Bluetooth Base Station User’s Guide

Contents

Document Change Record. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii

Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

Global Services and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

Warranty Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

Web Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x

Send Feedback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x

Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x

Service Location Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x

Who Should Read This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi

Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi

Patent Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii

Introducing the SG20B Cordless Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

1

What is the SG20B Cordless Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Charging the SG20B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Charging Times. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Checking Battery Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Turning on the SG20B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Connecting the SG20B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Connection as a System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Direct Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Advantages of a Connection as a System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Scanning Bar Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Hands-Free Scanning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Autostand Triggering Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Understanding the Lights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Intermec Ready-to-Work Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Status Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Understanding the Beeps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Required Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

SG20 Bluetooth Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

SG20B Cordless Scanner + Bluetooth Base Station User’s Guide v

SG20B Charge Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Desktop/Wall Mount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Desktop Adjustable Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Flexible Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Intermec USB Bluetooth Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Introducing the SG20 Bluetooth Base Station . . . . . . . . . . . . . . . . . . . . . . 19

2

What is the SG20 Bluetooth Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Powering the SG20 Bluetooth Base Station. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Installing the SG20 Bluetooth Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Unmounted Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Mounted Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Understanding the Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

SG20 Bluetooth Base Station Recommended Connections . . . . . . . . . . . . . . . . . . 25

Understanding the Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Connecting the Scanner and Base Station as a System . . . . . . . . . . . . 29

3

Connecting the SG20 Bluetooth Base Station to a Host . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

USB Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Connecting to the USB Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Connecting to the 10-Pin Modular Connector. . . . . . . . . . . . . . . . . . . . . .32

RS-232 Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Keyboard Wedge Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Connecting the SG20B Scanner to a SG20 Bluetooth Base Station . . . . . . . . . . . . . . . . . . . 36

Out of Range Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Configuring the Scanner and Base Station as a System . . . . . . . . . . . 41

4

Basic Setup with Configuration Bar Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Reset Factory Defaults. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

USB Interface Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

International Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

USB Cable Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

vi SG20B Cordless Scanner + Bluetooth Base Station User’s Guide

RS-232 Interface Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Baud Rate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Data Bits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Parity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Stop Bits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Configuring the Postamble . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Postamble configuration bar codes - Scanner . . . . . . . . . . . . . . . . . . . . . . . 47

Postamble configuration bar codes - Base Station. . . . . . . . . . . . . . . . . . . 48

Configuring Your System with EasySet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Online Setup with EasySet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Offline Setup with EasySet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Connecting and Configuring the SG20B Scanner in Direct Connec-

5

tion

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Connecting the SG20B in Direct Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

HID Bluetooth Device Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Pairing and Connecting as an HID Bluetooth Device. . . . . . . . . . . . . . . .52

SPP Bluetooth Device Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Pairing as an SPP Bluetooth Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Connecting from your Host as an SPP Bluetooth Device . . . . . . . . . . . .57

Connecting from your Scanner as an SPP Bluetooth Device . . . . . . . . . 58

Connectivity Matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Configuring the SG20B in Direct Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Basic Setup with Configuration Bar Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Resetting Your Scanner. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Setting an International Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Configuring Your Scanner with EasySet in Direct Connection . . . . . . . . . . . . . . . 62

Online Setup with EasySet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Offline Setup with EasySet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Troubleshooting and Maintaining the Scanner and Base Station 65

6

Troubleshooting the SG20B and SG20 Bluetooth Base Station . . . . . . . . . . . . . . . . . . . . . . 66

Calling Product Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Problems and Possible Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Maintaining the SG20B and S20 Bluetooth Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Upgrading the SG20B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Download the Lastest Firmware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Prepare the SG20B for Firmware Upgrade. . . . . . . . . . . . . . . . . . . . . . . . . . 71

Upgrade the SG20B Firmware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

SG20B Cordless Scanner + Bluetooth Base Station User’s Guide vii

Upgrading the SG20 Bluetooth Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Download the Lastest Firmware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Upgrade the SG20 Bluetooth Base Station Firmware . . . . . . . . . . . . . . . .76

Scanner Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Cleaning the SG20B. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Resetting the SG20B Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Replacing the SG20B Scanner Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80

Specifications and Reading Distances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

A

Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Base Station Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Reading Distances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

SG20B1D . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91

SG20B2D, SG20B2DHC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

SG20BHP, SG20BHPHC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

Optimizing Scanner Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

B

Optimizing Decoding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Damaged 1-Dimensional Bar Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Predefined Imager Modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

DPM Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97

Hands-Free Scanning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

viii SG20B Cordless Scanner + Bluetooth Base Station User’s Guide

Before You Begin

This section provides you with safety information, technical support
information, and sources for additional product information.

Safety Information

Your safety is extremely important. Read and follow all warnings and
cautions in this document before handling and operating Intermec
equipment. You can be seriously injured, and equipment and data can
be damaged if you do not follow the safety warnings and cautions.

This section explains how to identify and understand dangers,
warnings, cautions, and notes that are in this document. You may also
see icons that tell you when to follow ESD procedures and when to
take special precautions for handling optical parts.

A warning alerts you of an operating procedure, practice,
condition, or statement that must be strictly observed to avoid
death or serious injury to the persons working on the equipment.

Before You Begin

A caution alerts you to an operating procedure, practice,
condition, or statement that must be strictly observed to prevent
equipment damage or destruction, or corruption or loss of data.

Note: Notes either provide extra information about a topic or contain

special instructions for handling a particular condition or set of
circumstances.

Global Services and Support

Warranty Information

To understand the warranty for your Intermec product, visit the
Intermec web site at www.intermec.com and click Support >
Returns and Repairs > Warranty.

SG20B Cordless Scanner + Bluetooth Base Station User’s Guide ix

Before You Begin

Web Support

Visit the Intermec web site at www.intermec.com to download our
current manuals (in PDF).

Visit the Intermec technical knowledge base (Knowledge Central) at

www.intermec.com and click Support > Knowledge Central to

review technical information or to request technical support for your
Intermec product.

Send Feedback

Your feedback is crucial to the continual improvement of our
documentation. To provide feedback about this manual, please
contact the Intermec Technical Communications department directly
at

[e-mail].

Telephone Support

In the U.S.A. and Canada, call 1-800-755-5505.

Outside the U.S.A. and Canada, contact your local Intermec
representative. To search for your local representative, from the
Intermec web site, click About Us > Contact Us.

Service Location Support

For the most current listing of service locations, go to

www.intermec.com and click Support >Returns and Repairs >

Repair Locations.

For technical support in South Korea, use the after service locations
listed below:

AWOO Systems

102-1304 SK Ventium
522 Dangjung-dong
Gunpo-si, Gyeonggi-do Korea, South 435-776
Contact: Mr. Sinbum Kang
Telephone: [phone]
E-mail: [e-mail]

x SG20B Cordless Scanner + Bluetooth Base Station User’s Guide

IN Information System PTD LTD

6th Floor
Daegu Venture Center Bldg 95
Shinchun 3 Dong
Donggu, Daegu City, Korea
E-mail: [e-mail] or [e-mail]

Who Should Read This Manual

This SG20B Cordless Scanner + Bluetooth Base Station User’s Guide is for
the person who is responsible for installing, configuring, and
maintaining the SG20B Cordless System.

This SG20B Cordless Scanner + Bluetooth Base Station User’s Guide provides
you with information about the features of the SG20 Cordless
Scanner and the SG20 Bluetooth Base Station, and how to install,
configure, operate, maintain, and troubleshoot them.

Before you work with the SG20B Cordless Scanner and SG20
Bluetooth Base Station, you should be familiar with your network
and general networking terms, such as IP address.

Related Documents

Before You Begin

The Intermec web site at www.intermec.com contains our
documents (as .pdf files) that you can download for free.

To do wnload docume nts

1 Visit the Intermec web site at www.intermec.com.

2 Click the Products tab.

3 Using the Products menu, navigate to your product page. For

example, to find the CN3 computer product page, click
Computers > Handheld Computers > CN3.

4 Click the Manuals tab.

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SG20B Cordless Scanner + Bluetooth Base Station User’s Guide xi

Before You Begin

Patent Information

There may be U.S. and foreign patents pending.

xii SG20B Cordless Scanner + Bluetooth Base Station User’s Guide

1

Introducing the SG20B Cordless
Scanner

This chapter provides an overview of the SG20B Cordless
Scanner. This chapter covers these topics:

• What is the SG20B Cordless Scanner

• Charging the SG20B

• Turning on the SG20B

• Connecting the SG20B

• Scanning Bar Codes

• Understanding the Lights

• Understanding the Beeps

• Accessories

1

Chapter 1 — Introducing the SG20B Cordless Scanner

What is the SG20B Cordless Scanner

The SG20B Cordless Scanner is a general purpose handheld scanner.
The SG20B is lightweight, ergonomically designed, and uses a
Bluetooth™ radio for RF communications.

Scanner window

Trigger

SG20B Cordless Scanner

Status light

Intermec
Ready-to-Work
indicator™

The SG20B is available in the following models:

• 1D linear imager—SG20B1D-xxx

• 2D imager—SG20B2D-xxx

• Health Care 2D imager—SG20B2DHC-xxx

• High performance 2D area imager—SG20BHP-xxx

• Health Care 2D area imager—SG20BHPHC-xxx

2 SG20B Cordless Scanner + Bluetooth Base Station User’s Guide

SG20B Scan Engine Option: The scan engine option of your SG20B can be

Intermec Technologies Corp.

Everett, WA 98203

BDA: XXXXXXXXXXXXXXX

CN: SG20T1D-XXXXXX

12584563214587

Contains TX FCC ID: HN2-BTM311

MEX SCT RCPACBT05-068

IC: ICES-003 CLASS B

IC: 1223A-BTM311

ANATEL: 1192-06-0569

ݭɼ૦ծ

MODEL, , : SG20

5V 1.7A

Made in Singapore

MFD , : YY/MM/DD

Intermec Technologies Corp.

Everett, WA 98203

BDA: XXXXXXXXXXXXXXX

12584563214587

IC: ICES-003 CLASS B

MFD , : YY/MM/DD

MODEL, , : SG20B

5V 1.7A

Made in Singapore

ݭɼ૦ծ

SG20B1D-XXXXXX

CN: SG20B1D-XXXXXX

found in the first part of the configuration number. In this illustration, the scan
engine option is SG20B1D for 1D linear imager.

Charging the SG20B

The SG20B uses a rechargeable lithium-ion battery (P/N BP-SG20­xxx) as its main power source.

Chapter 1 — Introducing the SG20B Cordless Scanner

The battery pack used with this product may ignite, create a
chemical burn hazard, explode, or release toxic materials if
mistreated. Do not incinerate, disassemble, or heat above 100°C
(212°F). Do not short circuit; may cause burns. Keep away from
children.

Charge only in Intermec Models CB-SG20-xxx or BB-SG20-xxx.
Use of incorrect charger may present a risk of fire or explosion.
Promptly dispose of used battery pack according to the
instructions.

The SG20B battery can be charged using the SG20B Charge Base (P/N
CB-SG20-xxx) or SG20 Bluetooth base station (P/N BB-SG20-xxx).
For more information, see

“Required Accessories” on page 14.

SG20B Cordless Scanner + Bluetooth Base Station User’s Guide 3

Chapter 1 — Introducing the SG20B Cordless Scanner

Make sure you fully charge the battery before you start using the
SG20B. Should a problem arise with the battery, you can change it by
yourself. For more information on how to replace a battery, see

“Replacing the SG20B Scanner Battery” on page 80.

To charge the scanner’s battery

• Place the SG20B in a charge base or Bluetooth base station. The

SG20B beeps twice and flashes green to show it is charging.

SG20B in a Charge Base

Charging Times

Charging times differ depending on how the SG20B Charge Base or
SG20 Bluetooth Base Station is powered. There are two charging
times:

• Fast charge = approximately 3 hours

• Slow charge = approximately 6 hours

Charge Base Charging Times

USB Connector DC connector

Slow charge Fast charge

4 SG20B Cordless Scanner + Bluetooth Base Station User’s Guide

For more information on connecting the charge base see the SG20B
Charge Base Instructions delivered in the box with your charge base.

SG20 Bluetooth Base Station Charging Times

USB Connector 10-Pin Modular Connector DC Connector

Slow charge Fast charge Fast charge

For more information on charging times using the base station see

“Understanding the Ports” on page 23.

Checking Battery Status

When the battery capacity remaining is lower than 20% the scanner
status light flashes red approximately every 2 seconds. This means
you need to charge the battery.

If your scanner is off, pull the trigger to turn it on to see the battery
status.

Turning on the SG20B

Chapter 1 — Introducing the SG20B Cordless Scanner

Use the trigger to turn on the SG20B.

To turn on the SG20B

• Pull the trigger.

When you pull the trigger to turn on the SG20B, the scanner enters a
discoverable state and remains discoverable for 5 minutes (before
automatically shutting off, can be configured). While the SG20B is
discoverable and in communications range, your host Bluetooth
device can discover your SG20B and establish a Bluetooth connection.

If your SG20B is already connected to a Bluetooth device (blue
Intermec Ready-to-Work indicator on), it is not discoverable.

If the status light on the SG20B flashes red when you pull the trigger
to turn it on, you need to charge the battery.

SG20B Cordless Scanner + Bluetooth Base Station User’s Guide 5

Chapter 1 — Introducing the SG20B Cordless Scanner

Connecting the SG20B

The SG20B cordless scanner can be connected to a host either via a
SG20 Bluetooth Base Station or via the host Bluetooth interface (for
example an external Bluetooth USB adapter or an internal Bluetooth
controller).

Connection as a System

In the first case, the "SG20B Scanner + SG20 Bluetooth Base Station"
unit works as a single system (it is called "system" throughout this
document). The base station acts as an interface between the scanner
and the host. A system can work only if the scanner is connected to
the base station via Bluetooth and if the base station is properly
powered and connected to the host using the appropriate interface
cables (USB, RS-232 or Keyboard wedge Y-cable). The system can then
be seen as a tethered scanner, except than you can walk freely holding
your scanner in your hand.

For more information on how to connect and configure a SG20B
scanner as a system, see

as a System” on page 29 and “Configuring the Scanner and Base
Station as a System” on page 41.

“Connecting the Scanner and Base Station

Direct Connection

A scanner is said to be connected to a host in direct connection when
it is connected to the host via a Bluetooth interface such as an
external Bluetooth USB adapter or an internal Bluetooth controller.

For more information on how to connect and configure a SG20B
scanner in direct connection, see

in Direct Connection to a Host” on page 51.

“Connecting the SG20B Scanner

Advantages of a Connection as a System

The advantages of using your scanner as a system as opposed to a
direct connection are the following:

• No need to know the Bluetooth address of the device to which to
connect the scanner and to create a Bluetooth association bar
code,

6 SG20B Cordless Scanner + Bluetooth Base Station User’s Guide

• No need to fit the host PC with a Bluetooth interface,

• Several interfaces available: RS-232, USB VCP, USB HID, Keyboard

Wedge,

• More reliable and faster data transfer.

Scanning Bar Codes

For the SG20BHP and SG20BHPHC do not look directly into the
window area or at a reflection of the laser framing beam while
scanning. Long-term exposure to the laser framing beam can
damage your vision.

The SG20B contains either a 1D linear imager (SG20B1D), a 2D
imager (SG20B2D or SG20B2DHC) or high performance 2D imager
(SG20BHP or SG20BHC) to scan bar code data. The type of scan
engine you are using and the type of bar code you are decoding
determines the way you scan the bar code.

When you unpack the SG20B, these bar code symbologies are
enabled:

Chapter 1 — Introducing the SG20B Cordless Scanner

• Code 39

• Code 128 / GS1-128

• EAN/UPC

• PDF417 (all models except SG20B1D)

• DataMatrix (all models except SG20B1D)

If you are using bar code labels that are encoded in a different
symbology, you need to enable the symbology on your SG20B. Use
EasySet version 5.6.5.4 or later to enable and disable symbologies for
your scanner.

SG20B Cordless Scanner + Bluetooth Base Station User’s Guide 7

Chapter 1 — Introducing the SG20B Cordless Scanner

Note: Be sure your SG20B scanner has established a Bluetooth
connection with the SG20 Bluetooth Base Station (see “Connecting

the SG20B Scanner to a SG20 Bluetooth Base Station” on page 36)

or with another Bluetooth device (see “Connecting the SG20B

Scanner in Direct Connection to a Host” on page 51). If your

scanner is not connected it will emit an error beep when scanning bar
codes.

To scan with a 1D imager

1 Turn on your scanner by pressing the trigger.

2 Connect your scanner to a SG20 Bluetooth Base Station or to

another Bluetooth device.

3 Point the SG20B at the bar code and hold the SG20B at a slight

angle 5 to 25 cm (2 to 10 in) from the label.

4 Pull the trigger, and direct the red beam so that it falls across all

bars in the bar code label.

Use this test bar code:

Code 39 Test Bar Code

*123456*

*123456*

Tip: Depending on your screen resolution, you can scan bar codes
displayed on your computer screen.

By default, when the SG20B successfully scans a bar code, the
SG20B beeps one time, the status light turns green for 2 seconds,
and the scanner beam turns off.

5 Release the trigger.

8 SG20B Cordless Scanner + Bluetooth Base Station User’s Guide

Chapter 1 — Introducing the SG20B Cordless Scanner

30°

20°

ABCD

ABCD

Scanning Bar Codes: The aiming and scanner beams that you see depend
on which SG20B model you are using.

To scan with a 2D imager

1 Turn on your scanner by pressing the trigger.

2 Connect your scanner to a SG20 Bluetooth Base Station or to

another Bluetooth device.

3 Point the scanner window at the bar code label and hold the

SG20B steady a few inches from the label.

4 Pull the trigger and use the laser framing to position the imager

over the bar code or area to capture.

Example: SG20THP Laser Framing

By default, when the SG20B successfully scans a bar code, the
SG20B beeps one time, the status light turns green for 2 seconds,
and the scanner lighting turns off.

SG20B Cordless Scanner + Bluetooth Base Station User’s Guide 9

Chapter 1 — Introducing the SG20B Cordless Scanner

Note: When bar code labels are printed close to each other, try to
frame only the bar code you want to read, to avoid reading the wrong
bar code.

5 Release the trigger.

Hands-Free Scanning

The SG20B is a handheld scanner however you can scan items
without having to hold your scanner in your hand. To do hands-free
scanning, you will need to change the triggering mode to Autostand.
To activate, see

“Hands-Free Scanning” on page 98.

10 SG20B Cordless Scanner + Bluetooth Base Station User’s Guide

Chapter 1 — Introducing the SG20B Cordless Scanner

Autostand Triggering Mode

Autostand mode is different depending on the scanner model. This
section explains the difference between:

• Autostand for or all models except SG20B1D and

• Autostand for SG20B1D

Autostand For For All Models Except SG20B1D

Autostand is a mix of Level and Presentation triggering modes. When
the scanner is not in the Charge Base or Bluetooth Base station it is in
Level mode (pull the trigger to scan a bar code). When you place the
scanner in a Charge Base or Bluetooth Base Station it automatically
switches to Presentation mode. In this mode the scanner turns on
automatically when it detects movement in front of the scanner
window. This allows you to use your scanner for hands-free scanning.
To return to Level mode (handheld scanning) take the scanner out the
of the base.

Autostand For SG20B1D

When using the 1D model Autostand is a mix of Level and Flashing
triggering modes (1D model does not support Presentation mode).
When the scanner is not in the Charge Base or Bluetooth Base station
it is in Level mode (pull the trigger to scan a bar code). When you
place the scanner in a Charge Base or Bluetooth Base Station it
automatically switches to Flashing mode. In this mode the scanner is
flashing. This allows you to use your scanner for hands-free scanning.
To return to Level mode (handheld scanning) take the scanner out the
of the base.

Note: Autostand mode is not available when using the Desktop
Adjustable stand or the Flexible stand because it does not provide
automatic detection of the scanner. If you are using this stand with
the SG20B you must also enable the Ignore Stand Detect setting using
EasySet version 5.6.5.4 or later. In this case the scanner switches to
Presentation/Flashing mode after a configurable timeout and is not
dependant on the stand.

SG20B Cordless Scanner + Bluetooth Base Station User’s Guide 11

Chapter 1 — Introducing the SG20B Cordless Scanner

Understanding the Lights

The status light and Intermec Ready-to-Work indicator on the SG20B
flash red, green, amber and/or blue depending on the status of the
scanner, battery and Bluetooth connection.

Intermec Ready-to-Work Indicator

The Intermec-Ready-to-Work indicator ™ (blue LED) gives
information about the Bluetooth connection. When a connection has
been established the the light is always on (blue) unless the scanner is
docked in a Bluetooth base station or charge base. In this case the blue
light turns off even though the Bluetooth connection is still active.

Blue Intermec Ready-to-Work Indicator

Light State What it Means

Off A Bluetooth connection has not been established.

OR
Scanner is docked in a base station or charge base

(Bluetooth connection is active - check host to verify
connection).

Blinking, slow The scanner is trying to establish a Bluetooth

connection with a Bluetooth device.

Blinking, fast The scanner is awaiting user acknowledgement in a

pairing procedure.

On A Bluetooth connection to the base station or host

computer is established. The SG20B is ready to scan
bar codes and send data.

When using your scanner to scan bar codes (blue light on) your
scanner will also flash status information using green, red and amber
lights. See the Status Light information in the next section.

12 SG20B Cordless Scanner + Bluetooth Base Station User’s Guide

Status Light

Chapter 1 — Introducing the SG20B Cordless Scanner

The status light flashes green, red or amber to indicate the status of
the scanner and/or battery. Status information is sometimes shown
even if the Intermec Ready-to-Work Indicator is on. This way the
scanner can communicate more than one type of information at the
same time.

For example while the blue LED is on to show that there is a
Bluetooth connection, the scanner will flash green when you have
successfully scanned a bar code.

Default Status Light Description

Light State What it Means

Green light on for 2
seconds

Green light flashes 2
times

Red light on for 2
seconds

Red, blinking Battery power is low (< 20% - need to charge).

Green, blinking
(only when docked)

Green, on
(only when docked)

Amber, blinking Battery fault.

The scanner successfully decoded a bar code and sent
the data to the host.

A configuration bar code was successfully read.

Transmission error
OR
Configuration bar code was not accepted

The scanner is charging.
Battery power is < 95%.

Battery is fully charged.

SG20B Cordless Scanner + Bluetooth Base Station User’s Guide 13

Chapter 1 — Introducing the SG20B Cordless Scanner

Understanding the Beeps

The SG20B beeps to give you audio feedback when performing some
functions. For example, you hear a beep each time you scan a valid bar
code.

Default SG20B Beep Descriptions

Beep Sequence What it Means

Single beep The SG20B successfully scanned a bar code.

Two fast beeps The SG20B successfully scanned a configuration bar

code or has been turned on.

Two beeps, bitonal The SG20B is properly docked in the SG20B Charge

Base or SG20 Bluetooth Base Station.

Six very fast beeps Transmission error

OR
Configuration bar code was not accepted

Series of beeps
from low to high

Series of beeps
from high to low

The SG20B is connecting to a Bluetooth host.

The SG20B is disconnecting from a Bluetooth host.
Note: The scanner does not beep when disconnecting

automatically after a long period of inactivity or when
reading the "Bluetooth Device Disconnect"
configuration bar code.

Accessories

The following accessories are available for your scanner.

Required Accessories

One of the following accessories is required for your SG20B Cordless
Scanner.

14 SG20B Cordless Scanner + Bluetooth Base Station User’s Guide

Chapter 1 — Introducing the SG20B Cordless Scanner

SG20 Bluetooth Base Station

The Bluetooth base station is used to charge your scanner and
connect it to a non-Bluetooth host. For more information on the base
station see

SG20 Bluetooth Base Station: P/N BB-SG20-xxx

“What is the SG20 Bluetooth Base Station” on page 20.

SG20B Charge Base

The charge base is used to charge your scanner only (no Bluetooth
connection). For more information on the charge base see the SG20B
Charge Base Instructions delivered in the box with the charge base.

SG20 Charge Base: P/N CB-SG20-xxx

Optional Accessories

The following accessories are optional.

SG20B Cordless Scanner + Bluetooth Base Station User’s Guide 15

Chapter 1 — Introducing the SG20B Cordless Scanner

Desktop/Wall Mount

The desktop/wall mount holder can be used to store the SG20B when
you are not using it. You can attach the holder with screws either to a
desk or to a wall.

SG20 Desktop/Wall Mount Holder: P/N Holder-SG20-xx

Desktop Adjustable Stand

The desktop adjustable stand can be used to adjust the scanning
angle when using the SG20B as a hands-free scanner (must change
the default trigger setting) or to store it when you are not using it.

SG20 Desktop Adjustable Stand: P/N Stand-SG20-xx

16 SG20B Cordless Scanner + Bluetooth Base Station User’s Guide

Chapter 1 — Introducing the SG20B Cordless Scanner

Bluetooth v2.0

Model: BU-2073-J CE0681

FCC ID:QQCBU2073J

BD:

000A35A5F2C3C3308T60944

USB Adaptor

Bluetooth
address

Flexible Stand

SG20 Flexible Stand: P/N Flexstand-SG20-xx

Intermec USB Bluetooth Adapter

The USB Bluetooth Adapter lets you connect your scanner to your
host PC in direct connection.

Intermec USB Bluetooth Adapter: P/N 203-771-xx

SG20B Cordless Scanner + Bluetooth Base Station User’s Guide 17

Chapter 1 — Introducing the SG20B Cordless Scanner

18 SG20B Cordless Scanner + Bluetooth Base Station User’s Guide