SG
20B
Cordless Scanner and Bluetooth Base
Station
User’s Guide
Intermec Technologies Corporation
Worldwide Headquarters
6001 36th Ave.W.
Everett, WA 98203
U.S.A.
www.intermec.com
The information contained herein is provided solely for the purpose of allowing customers to
operate and service Intermec-manufactured equipment and is not to be released, reproduced, or
used for any other purpose without written permission of Intermec Technologies Corporation.
Information and specifications contained in this document are subject to change without prior
notice and do not represent a commitment on the part of Intermec Technologies Corporation.
© 2011-2013 by Intermec Technologies Corporation. All rights reserved.
The word Intermec, the Intermec logo, Norand, ArciTech, Beverage Routebook, CrossBar,
dcBrowser, Duratherm, EasyADC, EasyCoder, EasySet, Fingerprint, i-gistics, INCA (under license),
Intellitag, Intellitag Gen2, JANUS, LabelShop, MobileLAN, Picolink, Ready-to-Work, RoutePower,
Sabre, ScanPlus, ShopScan, Smart Mobile Computing, SmartSystems, TE 2000, Trakker Antares,
and Vista Powered are either trademarks or registered trademarks of Intermec Technologies
Corporation.
There are U.S. and foreign patents as well as U.S. and foreign patents pending.
ii SG20B Scanner + SG20 Bluetooth Base Station User’s Guide
Document Change Record
This page records changes to this document. The document was
originally released as Revision 01.
Version
Number
Date Description of Change
02 4/2013
• Revised for ANATEL certification - added
Base Station model name (SG20BS) in the
specs per their request.
• Took out firmware upgrade bar code in
firmupgrade procedure for paired (step 5)
and not paired (step 2) scanners. This was an
error.
• Corrected TBD’s in Chapter 6 (maybe - need
to check procedure to find firmware for base
station).
• Added SG20B2D and SG20B2DHP on list of
models where needed.
• Added cell phone scanning to predefined
imager modes 1d and 2D bar codes with
reflective surface.
• Updated 1D and HP reading distances with
extended reading range activated.
• Added flexible stand in accessories.
• Modified the firmware download procedure
for the scanner.
• Took out DPM mode.
SG20B Scanner + SG20 Bluetooth Base Station User’s Guide iii
iv SG20B Scanner + SG20 Bluetooth Base Station User’s Guide
Contents
Document Change Record. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Global Services and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Warranty Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Web Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
Send Feedback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
Service Location Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
Who Should Read This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Patent Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
Introducing the SG20B Cordless Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
1
What is the SG20B Cordless Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Charging the SG20B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Charging Times. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Checking Battery Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Turning on the SG20B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Connecting the SG20B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Connection as a System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Direct Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Advantages of a Connection as a System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Scanning Bar Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Hands-Free Scanning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Autostand Triggering Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Understanding the Lights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Intermec Ready-to-Work Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Status Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Understanding the Beeps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Required Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
SG20 Bluetooth Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
SG20B Cordless Scanner + Bluetooth Base Station User’s Guide v
SG20B Charge Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Desktop/Wall Mount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Desktop Adjustable Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Flexible Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Intermec USB Bluetooth Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Introducing the SG20 Bluetooth Base Station . . . . . . . . . . . . . . . . . . . . . . 19
2
What is the SG20 Bluetooth Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Powering the SG20 Bluetooth Base Station. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Installing the SG20 Bluetooth Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Unmounted Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Mounted Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Understanding the Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
SG20 Bluetooth Base Station Recommended Connections . . . . . . . . . . . . . . . . . . 25
Understanding the Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Connecting the Scanner and Base Station as a System . . . . . . . . . . . . 29
3
Connecting the SG20 Bluetooth Base Station to a Host . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
USB Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Connecting to the USB Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Connecting to the 10-Pin Modular Connector. . . . . . . . . . . . . . . . . . . . . .32
RS-232 Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Keyboard Wedge Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Connecting the SG20B Scanner to a SG20 Bluetooth Base Station . . . . . . . . . . . . . . . . . . . 36
Out of Range Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Configuring the Scanner and Base Station as a System . . . . . . . . . . . 41
4
Basic Setup with Configuration Bar Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Reset Factory Defaults. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
USB Interface Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
International Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
USB Cable Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
vi SG20B Cordless Scanner + Bluetooth Base Station User’s Guide
RS-232 Interface Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Baud Rate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Data Bits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Parity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Stop Bits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Configuring the Postamble . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Postamble configuration bar codes - Scanner . . . . . . . . . . . . . . . . . . . . . . . 47
Postamble configuration bar codes - Base Station. . . . . . . . . . . . . . . . . . . 48
Configuring Your System with EasySet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Online Setup with EasySet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Offline Setup with EasySet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Connecting and Configuring the SG20B Scanner in Direct Connec-
5
tion
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Connecting the SG20B in Direct Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
HID Bluetooth Device Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Pairing and Connecting as an HID Bluetooth Device. . . . . . . . . . . . . . . .52
SPP Bluetooth Device Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Pairing as an SPP Bluetooth Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Connecting from your Host as an SPP Bluetooth Device . . . . . . . . . . . .57
Connecting from your Scanner as an SPP Bluetooth Device . . . . . . . . . 58
Connectivity Matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Configuring the SG20B in Direct Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Basic Setup with Configuration Bar Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Resetting Your Scanner. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Setting an International Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Configuring Your Scanner with EasySet in Direct Connection . . . . . . . . . . . . . . . 62
Online Setup with EasySet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Offline Setup with EasySet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Troubleshooting and Maintaining the Scanner and Base Station 65
6
Troubleshooting the SG20B and SG20 Bluetooth Base Station . . . . . . . . . . . . . . . . . . . . . . 66
Calling Product Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Problems and Possible Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Maintaining the SG20B and S20 Bluetooth Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Upgrading the SG20B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Download the Lastest Firmware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Prepare the SG20B for Firmware Upgrade. . . . . . . . . . . . . . . . . . . . . . . . . . 71
Upgrade the SG20B Firmware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
SG20B Cordless Scanner + Bluetooth Base Station User’s Guide vii
Upgrading the SG20 Bluetooth Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Download the Lastest Firmware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Upgrade the SG20 Bluetooth Base Station Firmware . . . . . . . . . . . . . . . .76
Scanner Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Cleaning the SG20B. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Resetting the SG20B Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Replacing the SG20B Scanner Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Specifications and Reading Distances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
A
Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Base Station Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Reading Distances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
SG20B1D . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
SG20B2D, SG20B2DHC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
SG20BHP, SG20BHPHC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
Optimizing Scanner Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
B
Optimizing Decoding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Damaged 1-Dimensional Bar Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Predefined Imager Modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
DPM Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
Hands-Free Scanning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
viii SG20B Cordless Scanner + Bluetooth Base Station User’s Guide
Before You Begin
This section provides you with safety information, technical support
information, and sources for additional product information.
Safety Information
Your safety is extremely important. Read and follow all warnings and
cautions in this document before handling and operating Intermec
equipment. You can be seriously injured, and equipment and data can
be damaged if you do not follow the safety warnings and cautions.
This section explains how to identify and understand dangers,
warnings, cautions, and notes that are in this document. You may also
see icons that tell you when to follow ESD procedures and when to
take special precautions for handling optical parts.
A warning alerts you of an operating procedure, practice,
condition, or statement that must be strictly observed to avoid
death or serious injury to the persons working on the equipment.
Before You Begin
A caution alerts you to an operating procedure, practice,
condition, or statement that must be strictly observed to prevent
equipment damage or destruction, or corruption or loss of data.
Note: Notes either provide extra information about a topic or contain
special instructions for handling a particular condition or set of
circumstances.
Global Services and Support
Warranty Information
To understand the warranty for your Intermec product, visit the
Intermec web site at www.intermec.com and click Support >
Returns and Repairs > Warranty.
SG20B Cordless Scanner + Bluetooth Base Station User’s Guide ix
Before You Begin
Web Support
Visit the Intermec web site at www.intermec.com to download our
current manuals (in PDF).
Visit the Intermec technical knowledge base (Knowledge Central) at
www.intermec.com and click Support > Knowledge Central to
review technical information or to request technical support for your
Intermec product.
Send Feedback
Your feedback is crucial to the continual improvement of our
documentation. To provide feedback about this manual, please
contact the Intermec Technical Communications department directly
at
TechnicalCommunications@intermec.com.
Telephone Support
In the U.S.A. and Canada, call 1-800-755-5505.
Outside the U.S.A. and Canada, contact your local Intermec
representative. To search for your local representative, from the
Intermec web site, click About Us > Contact Us.
Service Location Support
For the most current listing of service locations, go to
www.intermec.com and click Support >Returns and Repairs >
Repair Locations.
For technical support in South Korea, use the after service locations
listed below:
AWOO Systems
102-1304 SK Ventium
522 Dangjung-dong
Gunpo-si, Gyeonggi-do Korea, South 435-776
Contact: Mr. Sinbum Kang
Telephone: +82-31-436-1191
E-mail: mjyun@awoo.co.kr
x SG20B Cordless Scanner + Bluetooth Base Station User’s Guide
IN Information System PTD LTD
6th Floor
Daegu Venture Center Bldg 95
Shinchun 3 Dong
Donggu, Daegu City, Korea
E-mail: jmyou@idif.co.kr or korlim@gw.idif.co.kr
Who Should Read This Manual
This SG20B Cordless Scanner + Bluetooth Base Station User’s Guide is for
the person who is responsible for installing, configuring, and
maintaining the SG20B Cordless System.
This SG20B Cordless Scanner + Bluetooth Base Station User’s Guide provides
you with information about the features of the SG20 Cordless
Scanner and the SG20 Bluetooth Base Station, and how to install,
configure, operate, maintain, and troubleshoot them.
Before you work with the SG20B Cordless Scanner and SG20
Bluetooth Base Station, you should be familiar with your network
and general networking terms, such as IP address.
Related Documents
Before You Begin
The Intermec web site at www.intermec.com contains our
documents (as .pdf files) that you can download for free.
To do wnload docume nts
1 Visit the Intermec web site at www.intermec.com.
2 Click the Products tab.
3 Using the Products menu, navigate to your product page. For
example, to find the CN3 computer product page, click
Computers > Handheld Computers > CN3.
4 Click the Manuals tab.
If your product does not have its own product page, click Support >
Manuals. Use the Product Category field, the Product Family field,
and the Product field to help you locate the documentation for your
product.
SG20B Cordless Scanner + Bluetooth Base Station User’s Guide xi
Before You Begin
Patent Information
There may be U.S. and foreign patents pending.
xii SG20B Cordless Scanner + Bluetooth Base Station User’s Guide
1
Introducing the SG20B Cordless
Scanner
This chapter provides an overview of the SG20B Cordless
Scanner. This chapter covers these topics:
• What is the SG20B Cordless Scanner
• Charging the SG20B
• Turning on the SG20B
• Connecting the SG20B
• Scanning Bar Codes
• Understanding the Lights
• Understanding the Beeps
• Accessories
1
Chapter 1 — Introducing the SG20B Cordless Scanner
What is the SG20B Cordless Scanner
The SG20B Cordless Scanner is a general purpose handheld scanner.
The SG20B is lightweight, ergonomically designed, and uses a
Bluetooth™ radio for RF communications.
Scanner window
Trigger
SG20B Cordless Scanner
Status light
Intermec
Ready-to-Work
indicator™
The SG20B is available in the following models:
• 1D linear imager—SG20B1D-xxx
• 2D imager—SG20B2D-xxx
• Health Care 2D imager—SG20B2DHC-xxx
• High performance 2D area imager—SG20BHP-xxx
• Health Care 2D area imager—SG20BHPHC-xxx
2 SG20B Cordless Scanner + Bluetooth Base Station User’s Guide
SG20B Scan Engine Option: The scan engine option of your SG20B can be
Intermec Technologies Corp.
Everett, WA 98203
BDA: XXXXXXXXXXXXXXX
CN: SG20T1D-XXXXXX
12584563214587
Contains TX FCC ID: HN2-BTM311
MEX SCT RCPACBT05-068
IC: ICES-003 CLASS B
IC: 1223A-BTM311
ANATEL: 1192-06-0569
ݭɼ૦ծ
MODEL, , : SG20
5V 1.7A
Made in Singapore
MFD , : YY/MM/DD
Intermec Technologies Corp.
Everett, WA 98203
BDA: XXXXXXXXXXXXXXX
12584563214587
IC: ICES-003 CLASS B
MFD , : YY/MM/DD
MODEL, , : SG20B
5V 1.7A
Made in Singapore
ݭɼ૦ծ
SG20B1D-XXXXXX
CN: SG20B1D-XXXXXX
found in the first part of the configuration number. In this illustration, the scan
engine option is SG20B1D for 1D linear imager.
Charging the SG20B
The SG20B uses a rechargeable lithium-ion battery (P/N BP-SG20xxx) as its main power source.
Chapter 1 — Introducing the SG20B Cordless Scanner
The battery pack used with this product may ignite, create a
chemical burn hazard, explode, or release toxic materials if
mistreated. Do not incinerate, disassemble, or heat above 100°C
(212°F). Do not short circuit; may cause burns. Keep away from
children.
Charge only in Intermec Models CB-SG20-xxx or BB-SG20-xxx.
Use of incorrect charger may present a risk of fire or explosion.
Promptly dispose of used battery pack according to the
instructions.
The SG20B battery can be charged using the SG20B Charge Base (P/N
CB-SG20-xxx) or SG20 Bluetooth base station (P/N BB-SG20-xxx).
For more information, see
“Required Accessories” on page 14.
SG20B Cordless Scanner + Bluetooth Base Station User’s Guide 3
Chapter 1 — Introducing the SG20B Cordless Scanner
Make sure you fully charge the battery before you start using the
SG20B. Should a problem arise with the battery, you can change it by
yourself. For more information on how to replace a battery, see
“Replacing the SG20B Scanner Battery” on page 80.
To charge the scanner’s battery
• Place the SG20B in a charge base or Bluetooth base station. The
SG20B beeps twice and flashes green to show it is charging.
SG20B in a Charge Base
Charging Times
Charging times differ depending on how the SG20B Charge Base or
SG20 Bluetooth Base Station is powered. There are two charging
times:
• Fast charge = approximately 3 hours
• Slow charge = approximately 6 hours
Charge Base Charging Times
USB Connector DC connector
Slow charge Fast charge
4 SG20B Cordless Scanner + Bluetooth Base Station User’s Guide
For more information on connecting the charge base see the SG20B
Charge Base Instructions delivered in the box with your charge base.
SG20 Bluetooth Base Station Charging Times
USB Connector 10-Pin Modular Connector DC Connector
Slow charge Fast charge Fast charge
For more information on charging times using the base station see
“Understanding the Ports” on page 23.
Checking Battery Status
When the battery capacity remaining is lower than 20% the scanner
status light flashes red approximately every 2 seconds. This means
you need to charge the battery.
If your scanner is off, pull the trigger to turn it on to see the battery
status.
Turning on the SG20B
Chapter 1 — Introducing the SG20B Cordless Scanner
Use the trigger to turn on the SG20B.
To turn on the SG20B
• Pull the trigger.
When you pull the trigger to turn on the SG20B, the scanner enters a
discoverable state and remains discoverable for 5 minutes (before
automatically shutting off, can be configured). While the SG20B is
discoverable and in communications range, your host Bluetooth
device can discover your SG20B and establish a Bluetooth connection.
If your SG20B is already connected to a Bluetooth device (blue
Intermec Ready-to-Work indicator on), it is not discoverable.
If the status light on the SG20B flashes red when you pull the trigger
to turn it on, you need to charge the battery.
SG20B Cordless Scanner + Bluetooth Base Station User’s Guide 5
Chapter 1 — Introducing the SG20B Cordless Scanner
Connecting the SG20B
The SG20B cordless scanner can be connected to a host either via a
SG20 Bluetooth Base Station or via the host Bluetooth interface (for
example an external Bluetooth USB adapter or an internal Bluetooth
controller).
Connection as a System
In the first case, the "SG20B Scanner + SG20 Bluetooth Base Station"
unit works as a single system (it is called "system" throughout this
document). The base station acts as an interface between the scanner
and the host. A system can work only if the scanner is connected to
the base station via Bluetooth and if the base station is properly
powered and connected to the host using the appropriate interface
cables (USB, RS-232 or Keyboard wedge Y-cable). The system can then
be seen as a tethered scanner, except than you can walk freely holding
your scanner in your hand.
For more information on how to connect and configure a SG20B
scanner as a system, see
as a System” on page 29 and “Configuring the Scanner and Base
Station as a System” on page 41.
“Connecting the Scanner and Base Station
Direct Connection
A scanner is said to be connected to a host in direct connection when
it is connected to the host via a Bluetooth interface such as an
external Bluetooth USB adapter or an internal Bluetooth controller.
For more information on how to connect and configure a SG20B
scanner in direct connection, see
in Direct Connection to a Host” on page 51.
“Connecting the SG20B Scanner
Advantages of a Connection as a System
The advantages of using your scanner as a system as opposed to a
direct connection are the following:
• No need to know the Bluetooth address of the device to which to
connect the scanner and to create a Bluetooth association bar
code,
6 SG20B Cordless Scanner + Bluetooth Base Station User’s Guide
• No need to fit the host PC with a Bluetooth interface,
• Several interfaces available: RS-232, USB VCP, USB HID, Keyboard
Wedge,
• More reliable and faster data transfer.
Scanning Bar Codes
For the SG20BHP and SG20BHPHC do not look directly into the
window area or at a reflection of the laser framing beam while
scanning. Long-term exposure to the laser framing beam can
damage your vision.
The SG20B contains either a 1D linear imager (SG20B1D), a 2D
imager (SG20B2D or SG20B2DHC) or high performance 2D imager
(SG20BHP or SG20BHC) to scan bar code data. The type of scan
engine you are using and the type of bar code you are decoding
determines the way you scan the bar code.
When you unpack the SG20B, these bar code symbologies are
enabled:
Chapter 1 — Introducing the SG20B Cordless Scanner
• Code 39
• Code 128 / GS1-128
• EAN/UPC
• PDF417 (all models except SG20B1D)
• DataMatrix (all models except SG20B1D)
If you are using bar code labels that are encoded in a different
symbology, you need to enable the symbology on your SG20B. Use
EasySet version 5.6.5.4 or later to enable and disable symbologies for
your scanner.
SG20B Cordless Scanner + Bluetooth Base Station User’s Guide 7
Chapter 1 — Introducing the SG20B Cordless Scanner
Note: Be sure your SG20B scanner has established a Bluetooth
connection with the SG20 Bluetooth Base Station (see “Connecting
the SG20B Scanner to a SG20 Bluetooth Base Station” on page 36)
or with another Bluetooth device (see “Connecting the SG20B
Scanner in Direct Connection to a Host” on page 51). If your
scanner is not connected it will emit an error beep when scanning bar
codes.
To scan with a 1D imager
1 Turn on your scanner by pressing the trigger.
2 Connect your scanner to a SG20 Bluetooth Base Station or to
another Bluetooth device.
3 Point the SG20B at the bar code and hold the SG20B at a slight
angle 5 to 25 cm (2 to 10 in) from the label.
4 Pull the trigger, and direct the red beam so that it falls across all
bars in the bar code label.
Use this test bar code:
Code 39 Test Bar Code
*123456*
*123456*
Tip: Depending on your screen resolution, you can scan bar codes
displayed on your computer screen.
By default, when the SG20B successfully scans a bar code, the
SG20B beeps one time, the status light turns green for 2 seconds,
and the scanner beam turns off.
5 Release the trigger.
8 SG20B Cordless Scanner + Bluetooth Base Station User’s Guide
Chapter 1 — Introducing the SG20B Cordless Scanner
30°
20°
ABCD
ABCD
Scanning Bar Codes: The aiming and scanner beams that you see depend
on which SG20B model you are using.
To scan with a 2D imager
1 Turn on your scanner by pressing the trigger.
2 Connect your scanner to a SG20 Bluetooth Base Station or to
another Bluetooth device.
3 Point the scanner window at the bar code label and hold the
SG20B steady a few inches from the label.
4 Pull the trigger and use the laser framing to position the imager
over the bar code or area to capture.
Example: SG20THP Laser Framing
By default, when the SG20B successfully scans a bar code, the
SG20B beeps one time, the status light turns green for 2 seconds,
and the scanner lighting turns off.
SG20B Cordless Scanner + Bluetooth Base Station User’s Guide 9
Chapter 1 — Introducing the SG20B Cordless Scanner
Note: When bar code labels are printed close to each other, try to
frame only the bar code you want to read, to avoid reading the wrong
bar code.
5 Release the trigger.
Hands-Free Scanning
The SG20B is a handheld scanner however you can scan items
without having to hold your scanner in your hand. To do hands-free
scanning, you will need to change the triggering mode to Autostand.
To activate, see
“Hands-Free Scanning” on page 98.
10 SG20B Cordless Scanner + Bluetooth Base Station User’s Guide
Chapter 1 — Introducing the SG20B Cordless Scanner
Autostand Triggering Mode
Autostand mode is different depending on the scanner model. This
section explains the difference between:
• Autostand for or all models except SG20B1D and
• Autostand for SG20B1D
Autostand For For All Models Except SG20B1D
Autostand is a mix of Level and Presentation triggering modes. When
the scanner is not in the Charge Base or Bluetooth Base station it is in
Level mode (pull the trigger to scan a bar code). When you place the
scanner in a Charge Base or Bluetooth Base Station it automatically
switches to Presentation mode. In this mode the scanner turns on
automatically when it detects movement in front of the scanner
window. This allows you to use your scanner for hands-free scanning.
To return to Level mode (handheld scanning) take the scanner out the
of the base.
Autostand For SG20B1D
When using the 1D model Autostand is a mix of Level and Flashing
triggering modes (1D model does not support Presentation mode).
When the scanner is not in the Charge Base or Bluetooth Base station
it is in Level mode (pull the trigger to scan a bar code). When you
place the scanner in a Charge Base or Bluetooth Base Station it
automatically switches to Flashing mode. In this mode the scanner is
flashing. This allows you to use your scanner for hands-free scanning.
To return to Level mode (handheld scanning) take the scanner out the
of the base.
Note: Autostand mode is not available when using the Desktop
Adjustable stand or the Flexible stand because it does not provide
automatic detection of the scanner. If you are using this stand with
the SG20B you must also enable the Ignore Stand Detect setting using
EasySet version 5.6.5.4 or later. In this case the scanner switches to
Presentation/Flashing mode after a configurable timeout and is not
dependant on the stand.
SG20B Cordless Scanner + Bluetooth Base Station User’s Guide 11
Chapter 1 — Introducing the SG20B Cordless Scanner
Understanding the Lights
The status light and Intermec Ready-to-Work indicator on the SG20B
flash red, green, amber and/or blue depending on the status of the
scanner, battery and Bluetooth connection.
Intermec Ready-to-Work Indicator
The Intermec-Ready-to-Work indicator ™ (blue LED) gives
information about the Bluetooth connection. When a connection has
been established the the light is always on (blue) unless the scanner is
docked in a Bluetooth base station or charge base. In this case the blue
light turns off even though the Bluetooth connection is still active.
Blue Intermec Ready-to-Work Indicator
Light State What it Means
Off A Bluetooth connection has not been established.
OR
Scanner is docked in a base station or charge base
(Bluetooth connection is active - check host to verify
connection).
Blinking, slow The scanner is trying to establish a Bluetooth
connection with a Bluetooth device.
Blinking, fast The scanner is awaiting user acknowledgement in a
pairing procedure.
On A Bluetooth connection to the base station or host
computer is established. The SG20B is ready to scan
bar codes and send data.
When using your scanner to scan bar codes (blue light on) your
scanner will also flash status information using green, red and amber
lights. See the Status Light information in the next section.
12 SG20B Cordless Scanner + Bluetooth Base Station User’s Guide
Status Light
Chapter 1 — Introducing the SG20B Cordless Scanner
The status light flashes green, red or amber to indicate the status of
the scanner and/or battery. Status information is sometimes shown
even if the Intermec Ready-to-Work Indicator is on. This way the
scanner can communicate more than one type of information at the
same time.
For example while the blue LED is on to show that there is a
Bluetooth connection, the scanner will flash green when you have
successfully scanned a bar code.
Default Status Light Description
Light State What it Means
Green light on for 2
seconds
Green light flashes 2
times
Red light on for 2
seconds
Red, blinking Battery power is low (< 20% - need to charge).
Green, blinking
(only when docked)
Green, on
(only when docked)
Amber, blinking Battery fault.
The scanner successfully decoded a bar code and sent
the data to the host.
A configuration bar code was successfully read.
Transmission error
OR
Configuration bar code was not accepted
The scanner is charging.
Battery power is < 95%.
Battery is fully charged.
SG20B Cordless Scanner + Bluetooth Base Station User’s Guide 13
Chapter 1 — Introducing the SG20B Cordless Scanner
Understanding the Beeps
The SG20B beeps to give you audio feedback when performing some
functions. For example, you hear a beep each time you scan a valid bar
code.
Default SG20B Beep Descriptions
Beep Sequence What it Means
Single beep The SG20B successfully scanned a bar code.
Two fast beeps The SG20B successfully scanned a configuration bar
code or has been turned on.
Two beeps, bitonal The SG20B is properly docked in the SG20B Charge
Base or SG20 Bluetooth Base Station.
Six very fast beeps Transmission error
OR
Configuration bar code was not accepted
Series of beeps
from low to high
Series of beeps
from high to low
The SG20B is connecting to a Bluetooth host.
The SG20B is disconnecting from a Bluetooth host.
Note: The scanner does not beep when disconnecting
automatically after a long period of inactivity or when
reading the "Bluetooth Device Disconnect"
configuration bar code.
Accessories
The following accessories are available for your scanner.
Required Accessories
One of the following accessories is required for your SG20B Cordless
Scanner.
14 SG20B Cordless Scanner + Bluetooth Base Station User’s Guide
Chapter 1 — Introducing the SG20B Cordless Scanner
SG20 Bluetooth Base Station
The Bluetooth base station is used to charge your scanner and
connect it to a non-Bluetooth host. For more information on the base
station see
SG20 Bluetooth Base Station: P/N BB-SG20-xxx
“What is the SG20 Bluetooth Base Station” on page 20.
SG20B Charge Base
The charge base is used to charge your scanner only (no Bluetooth
connection). For more information on the charge base see the SG20B
Charge Base Instructions delivered in the box with the charge base.
SG20 Charge Base: P/N CB-SG20-xxx
Optional Accessories
The following accessories are optional.
SG20B Cordless Scanner + Bluetooth Base Station User’s Guide 15
Chapter 1 — Introducing the SG20B Cordless Scanner
Desktop/Wall Mount
The desktop/wall mount holder can be used to store the SG20B when
you are not using it. You can attach the holder with screws either to a
desk or to a wall.
SG20 Desktop/Wall Mount Holder: P/N Holder-SG20-xx
Desktop Adjustable Stand
The desktop adjustable stand can be used to adjust the scanning
angle when using the SG20B as a hands-free scanner (must change
the default trigger setting) or to store it when you are not using it.
SG20 Desktop Adjustable Stand: P/N Stand-SG20-xx
16 SG20B Cordless Scanner + Bluetooth Base Station User’s Guide
Chapter 1 — Introducing the SG20B Cordless Scanner
Bluetooth v2.0
Model: BU-2073-J CE0681
FCC ID:QQCBU2073J
BD:
000A35A5F2C3C3308T60944
USB Adaptor
Bluetooth
address
Flexible Stand
SG20 Flexible Stand: P/N Flexstand-SG20-xx
Intermec USB Bluetooth Adapter
The USB Bluetooth Adapter lets you connect your scanner to your
host PC in direct connection.
Intermec USB Bluetooth Adapter: P/N 203-771-xx
SG20B Cordless Scanner + Bluetooth Base Station User’s Guide 17
Chapter 1 — Introducing the SG20B Cordless Scanner
18 SG20B Cordless Scanner + Bluetooth Base Station User’s Guide
2
Introducing the SG20 Bluetooth Base
Station
This chapter provides an overview of the SG20B Bluetooth
Base Station. This chapter covers these topics:
• What is the SG20 Bluetooth Base Station
• Powering the SG20 Bluetooth Base Station
• Installing the SG20 Bluetooth Base Station
• Understanding the Ports
• Understanding the Light
• Accessories
19
Chapter 2 — Introducing the SG20 Bluetooth Base Station
What is the SG20 Bluetooth Base Station
The SG20 Bluetooth Base Station is used to connect an Intermec
scanner to a non-Bluetooth host device. Data is transmitted from the
scanner to the host via the SG20 Bluetooth Base Station. The SG20
Bluetooth Base Station is also used to charge a SG20B cordless
Bluetooth scanner.
The SG20B scanner and SG20 Bluetooth Base Station are used
together (in connection) as a standalone system.
10-pin modular
USB connector
Intermec Ready-to-Work
indicator
SG20 Bluetooth Base Station
connector
Powering the SG20 Bluetooth Base Station
The SG20 Bluetooth Base Station is powered through the cable
connected to a host device or an external Intermec power supply. See
“Connecting the SG20 Bluetooth Base Station to a Host” on
page 30 for connection details.
Note: You cannot power the SG20 Bluetooth Base Station using a
standard USB cable plugged in a power outlet via a USB power
adapter.
DC power
connector
20 SG20B Cordless Scanner + Bluetooth Base Station User’s Guide
Chapter 2 — Introducing the SG20 Bluetooth Base Station
Installing the SG20 Bluetooth Base Station
You can choose an unmounted installation or mounted installation
for the base station.
Provided in the box:
• Self-adhesive rubber feet (unmounted option)
• Double-sided foam tape (mounted option)
Not provided:
Mounting hardware appropriate for the thickness of the mounting
surface (mounted option)
Unmounted Installation
For an unmounted installation apply the rubber feet (provided) to
their positions under the base.
SG20 Bluetooth Base Station Rubber Feet Locations
Mounted Installation
For a mounted installation apply the foam tape (provided) or use
mounting hardware (not provided).
To install using double-sided foam tape
1 Remove the protective film from one side of the double-sided tape
and position onto tape locations.
SG20B Cordless Scanner + Bluetooth Base Station User’s Guide 21
Chapter 2 — Introducing the SG20 Bluetooth Base Station
SG20 Bluetooth Base Station Tape Locations
2 Remove the protective films from other sides.
3 Place the base station on a flat and clean mounting surface and
push firmly.
To install using mounting hardware
1 Drill two holes in the mounting surface at a distance of 8.4 cm (3.3
in) and install mounting hardware.
2 Mount the base station.
0.4 cm (0.16 in) gap with feet
0.22 cm (0.09 in) gap without feet
Mounting the SG20 Bluetooth Base Station with Hardware
22 SG20B Cordless Scanner + Bluetooth Base Station User’s Guide
Chapter 2 — Introducing the SG20 Bluetooth Base Station
Understanding the Ports
The SG20 Bluetooth Base Station has three ports which are described
in the following table.
10-pin modular
connector
USB connector
SG20 Bluetooth Base Station Ports
DC power
connector
SG20 Bluetooth Base Station Port Description
Port Description
USB connector
Symbol:
Used to transmit data as well as receive host commands
(via EasySet) and charge a scanner.
The host USB port must provide 500 mA to power the
base station and charge a scanner (slow charge—6 hrs) on
this port. If not possible or to charge the scanner in fast
charge you will need to use an Intermec external power
supply connected to the DC connector.
Note: You cannot charge a scanner by plugging a
standard USB cable in a power outlet via a USB power
adapter.
SG20B Cordless Scanner + Bluetooth Base Station User’s Guide 23
Chapter 2 — Introducing the SG20 Bluetooth Base Station
SG20 Bluetooth Base Station Port Description
Port Description
10-Pin modular
connector
Symbol:
Used to connect any SG20 scanner cable (powered & nonpowered):
• USB cable (non-powered)—Used to transmit data and
receive host commands (via EasySet). To charge a
scanner (fast charge—3 hrs) you must connect an
external power supply on the DC connector on the
base.
• Keyboard wedge Y-cable (non-powered)—Used to send
data to a data collection application. To charge a
scanner (fast charge—3 hrs) you must use an external
power supply connected to the DC connector on the
base.
• RS-232 cable (powered)—Used to transmit data and
receive host commands (via EasySet). The RS-232 cable
requires a power supply connected to the cable. This
power supply provides power to charge a scanner (fast
charge—3 hrs). No power needed on the base DC
connector.
DC connector
Symbol:
Used to connect an Intermec power supply unit and
charge a scanner (fast charge—3 hrs).
24 SG20B Cordless Scanner + Bluetooth Base Station User’s Guide
Chapter 2 — Introducing the SG20 Bluetooth Base Station
+
(optional, for
fast charge)
+
+
SG20 Bluetooth Base Station Recommended Connections
The figure below shows the recommended connection configurations
to charge and/or interface with a SG20B scanner.
SG20 Bluetooth Base Station Recommended Connections
SG20B Cordless Scanner + Bluetooth Base Station User’s Guide 25
Chapter 2 — Introducing the SG20 Bluetooth Base Station
Understanding the Light
The SG20 Bluetooth Base Station has a blue Intermec Ready-toWork™ light. This light is used to indicate the status of the Bluetooth
and host connection as well as data transmission.
Intermec Ready-to-Work
indicator
SG20 Bluetooth Base Station Ready-to-Work Light
Blue Intermec Ready-to-Work Indicator Description
Light State What It Means
2 flashes Power-up
On A Bluetooth connection has been established. The
SG20 Bluetooth Base Station is ready to receive data
from the scanner.
1 blink off Data has been successfully transmitted to the host.
Slow blinking Connection is incomplete (cannot charge and/or
interface with the scanner). See figure “SG20
Bluetooth Base Station Recommended Connections”
on page 25.
Off A Bluetooth connection has not been established.
26 SG20B Cordless Scanner + Bluetooth Base Station User’s Guide
Accessories
Note: A power cord is also needed to plug in the power supply. The
power cord needed depends on your country and is sold separately.
Chapter 2 — Introducing the SG20 Bluetooth Base Station
You will need one or more of the following cables for your SG20
Bluetooth Base Station.
SG20 Bluetooth Base Station Cable List
Cable Part Number
SG20 USB cable (non-powered) CAB-SG20-USBxxx
SG20 Keyboard wedge cable CAB-SG20-KBWxxx
SG20 RS-232 cable CAB-SG20-SERxxx
Universal Intermec power supply 5V 851-089-xxx
SG20B Cordless Scanner + Bluetooth Base Station User’s Guide 27
Chapter 2 — Introducing the SG20 Bluetooth Base Station
28 SG20B Cordless Scanner + Bluetooth Base Station User’s Guide
3
Connecting the Scanner and Base
Station as a System
This chapter explains how to connect the SG20 Bluetooth Base
Station to a host and how to connect the SG20B to a SG20
Bluetooth Base Station. This chapter covers these topics:
• Connecting the SG20 Bluetooth Base Station to a Host
• Connecting the SG20B Scanner to a SG20 Bluetooth Base
Station
29
Chapter 3 — Connecting the Scanner and Base Station as a System
Connecting the SG20 Bluetooth Base Station to a Host
The SG20 Bluetooth Base Station is connected to a host device using
different cables depending on the interface for your application.
This section provides information on the following interfaces:
• USB
• RS-232
• Keyboard Wedge
USB Interface
For a USB interface a standard or Intermec SG20 USB cable is
connected to the USB connector or to the 10-pin modular connector.
“Accessories” on page 27 for a list of available cables.
See
The default USB interface is Keyboard HID. To switch to Virtual Com
Port mode, see
Connecting to the USB Connector
Use a standard USB cable to connect from the USB connector of the
base station to the USB port of your host. The host must provide 500
mA to power the base station and charge a scanner by slow charge. To
charge a scanner by fast charge you must also connect an external
power supply to the DC connector.
“USB Cable Mode” on page 44.
30 SG20B Cordless Scanner + Bluetooth Base Station User’s Guide
Chapter 3 — Connecting the Scanner and Base Station as a System
To connect a USB cable to the USB connector
1 Connect a standard USB cable to the USB connector of the base
station and to the host.
USB connector
x 2
Standard
USB cable
SG20 Bluetooth Base Station USB Connection on USB Connector
DC connector
Optional external
power supply
2 Connect the power supply (optional) to the DC connector and to
an AC power outlet.
3 If your host device is off, turn it on. The SG20 Bluetooth Base
Station is successfully connected and power is on when the blue
light flashes 2 times.
Note: If you do not use an external power supply you may get a
message that the host does not provide enough power. In this case
use a different hub or disconnect other USB devices. The host
must provide 500mA from the USB port to power the base station
and charge a scanner by slow charge.
4 If necessary, configure your SG20 Bluetooth Base Station for an
International keyboard using EasySet. The default keyboard is
North America (for additional keyboards, see “International
Keyboard” on page 43).
SG20B Cordless Scanner + Bluetooth Base Station User’s Guide 31
Chapter 3 — Connecting the Scanner and Base Station as a System
10-pin modular connector
x 2
SG20 USB cable
External
power supply
Connecting to the 10-Pin Modular Connector
Use an Intermec SG20 USB cable to connect from the 10-pin modular
connector of the base station to the USB port of your host.
An external power supply to the DC connector is required.
To connect a USB cable to the 10-pin modular connector
1 Connect an Intermec SG20 USB cable to the 10-pin modular
connector of the base station and to the host.
SG20 Bluetooth Base Station USB Connection on 10-pin Modular
Connector
2 Connect the power supply to the DC connector and to an AC
power outlet.
3 If the host is turned off, turn it on. The SG20 Bluetooth Base
Station is successfully connected and power is on when it emits 2
blue flashes.
4 If necessary, configure your SG20 Bluetooth Base Station for an
International keyboard using EasySet. The default keyboard is
North America (for additional keyboards, see “International
Keyboard” on page 43).
32 SG20B Cordless Scanner + Bluetooth Base Station User’s Guide
RS-232 Interface
10-pin modular connector
x 2
RS-232 cable with power supply
For an RS-232 interface the RS-232 cable is connected to the 10-pin
modular connector and requires an external power supply connected
to the RS-232 cable. See
numbers for the different cables.
An RS-232 cable provides power to charge a scanner by fast charge.
The default RS-232 serial parameters for the SG20 Bluetooth Base
Station are:
Baud Rate: 57600
Data Bits: 8
Parity: none
Stop Bits: 1
To connect an RS-232 cable
1 Turn off your host device.
2 Connect the RS-232 cable to the 10-pin modular connector of
Chapter 3 — Connecting the Scanner and Base Station as a System
“Accessories” on page 27 for a list of part
your base station and connect to the host device.
SG20 Bluetooth Base Station RS-232 Connection
3 Connect the power supply to the RS-232 cable and an AC power
outlet.
4 Turn on the host device.
SG20B Cordless Scanner + Bluetooth Base Station User’s Guide 33
Chapter 3 — Connecting the Scanner and Base Station as a System
The SG20 Bluetooth Base Station is successfully connected and
power is on when it emits 2 blue flashes.
5 If necessary, configure the serial parameters of your base station
using EasySet to match the host device (for more information on
serial parameters setup, see “RS-232 Interface Settings” on
page 45).
Keyboard Wedge Interface
For a keyboard wedge interface the keyboard wedge Y-cable is
connected to the 10-pin modular connector. If your host does not
provide enough power you can connect an external power supply to
the Y-cable. This will power your base station but will not provide
enough power to charge a scanner in the base. To charge a scanner
(fast charge) you must connect an external power supply to the DC
connector.
To connect with a keyboard wedge Y-cable
1 Turn off your host device.
Do not connect a keyboard wedge Y-cable to a host that is
turned on. You may damage your product.
2 Connect the Y-cable to the 10-pin modular connector of your base
station and to the host device (one end to the host and the other to
a PS2 keyboard).
34 SG20B Cordless Scanner + Bluetooth Base Station User’s Guide
Chapter 3 — Connecting the Scanner and Base Station as a System
10-pin modular connector
x 2
Keyboard wedge Y-cable
SG20 Bluetooth Base Station Keyboard Wedge Y-Cable connection
DC connector
External
power supply
3 Connect the external power supply.
4 Turn on your host device.
The SG20 Bluetooth Base Station is successfully connected and
power is on when it emits 2 light flashes.
5 If necessary, configure your SG20 Bluetooth Base Station for an
International keyboard. The default keyboard is North America
(for additional keyboards, see “International Keyboard” on
page 43).
SG20B Cordless Scanner + Bluetooth Base Station User’s Guide 35
Chapter 3 — Connecting the Scanner and Base Station as a System
Connecting the SG20B Scanner to a SG20 Bluetooth Base Station
You can use Bluetooth radio communication to connect your SG20B
scanner to the SG20 Bluetooth Base Station.
When your base station is connected to your host and your scanner is
connected to your base station, they can be seen together as a single
system, such as a tethered scanner.
To connect a scanner to the base station
1 Connect the SG20 Bluetooth Base Station to a host device using
the correct cable for your interface (see “Connecting the SG20
Bluetooth Base Station to a Host” on page 30).
2 Turn your SG20B on by pressing the trigger.
3 Read the Bluetooth association bar code on the bottom of the
SG20 Bluetooth Base Station.
36 SG20B Cordless Scanner + Bluetooth Base Station User’s Guide
Chapter 3 — Connecting the Scanner and Base Station as a System
Bluetooth Association
00 0F B3 F71
Connecting the SG20B to the SG20 Bluetooth Base Station
The scanner beeps twice, the green status light flashes twice and
the blue Intermec Ready-to-Work indicator starts blinking. When
the scanner connects to the base station it emits a series of beeps
from low to high. The blue Intermec Ready-to-Work indicator
turns on and stays on for both the scanner and base station.
SG20B Cordless Scanner + Bluetooth Base Station User’s Guide 37
Chapter 3 — Connecting the Scanner and Base Station as a System
Bluetooth Connected—Intermec-Ready-to-Work Indicator On
Your scanner is ready to scan data.
Note: If you cannot read the association bar code located on the
bottom of the base station you will need to create an association bar
code using EasySet, see “Configuring Your System with EasySet”
on page 49.
Out of Range Behavior
If the Bluetooth connection is lost (out of range, scanner battery too
low, etc.) the scanner and base station will automatically try to
reconnect once the problem is resolved (back in to range, recharge
scanner battery, etc.). If you try to read a bar code while the scanner is
disconnected from the base station, the scanner will emit an error
beep.
No data is stored in the buffer, meaning that no data can be lost when
the scanner looses connection with the base station.
38 SG20B Cordless Scanner + Bluetooth Base Station User’s Guide
Chapter 3 — Connecting the Scanner and Base Station as a System
To disconnect a scanner from the base station
• Scan this bar code:
Bluetooth Device Disconnect
The SG20B disconnects from your base station, and the blue
Intermec Ready-to-Work indicator turns off.
Tip: Depending on your screen resolution, you may be able to scan
bar codes displayed on your computer screen.
SG20B Cordless Scanner + Bluetooth Base Station User’s Guide 39
Chapter 3 — Connecting the Scanner and Base Station as a System
40 SG20B Cordless Scanner + Bluetooth Base Station User’s Guide
4
Configuring the Scanner and Base
Station as a System
This chapter explains how to configure the SG20B scanner and
SG20 Bluetooth Base Station as a system. It includes these
topics:
• Basic Setup with Configuration Bar Codes
• Configuring Your System with EasySet
41
Chapter 4 — Configuring the Scanner and Base Station as a System
Basic Setup with Configuration Bar Codes
This section provides you with configuration bar codes for a basic
setup. For more configuration options, use EasySet (see
“Configuring Your System with EasySet” on page 49).
All default values are marked with (*).
For a same setup, configuration bar codes can be different depending
on whether they apply to the scanner or to the SG20 Bluetooth Base
Station. This is indicated in the configuration bar code title
(“Scanner” or “Base Station”). For example to reset your scanner to
the factory default settings, you will need to scan the “Reset factory
defaults - Scanner” configuration bar code; for the base station, scan
the “Reset factory defaults - Base station” configuration bar code.
Note: It is recommended that your SG20B scanner has established a
Bluetooth connection with a SG20 Bluetooth Base Station (see
“Connecting the SG20B Scanner to a SG20 Bluetooth Base
Station” on page 36) prior to reading configuration bar codes.
Reset Factory Defaults
You can reset the factory defaults of the scanner or of the base station.
When resetting your scanner, the Bluetooth connection is lost. Make
sure you establish a Bluetooth connection again before trying to read
bar codes.
Reset factory defaults - Scanner
Reset factory defaults - Base station
42 SG20B Cordless Scanner + Bluetooth Base Station User’s Guide
Chapter 4 — Configuring the Scanner and Base Station as a System
USB Interface Settings
Use these configuration bar codes to set up your keyboard and USB
cable mode.
International Keyboard
By default the SG20 Bluetooth Base Station uses a North American
keyboard layout. Use these configuration bar codes to select the
keyboard for your country. Additional keyboards are available in
EasySet (see
North American Windows (*) - Base station
French Canadian Windows 95/98 - Base station
“Configuring Your System with EasySet” on page 31).
French Windows - Base station
French Canadian Windows XP/2000 - Base station
German Windows - Base station
Spanish Windows - Base station
Italian Windows - Base station
SG20B Cordless Scanner + Bluetooth Base Station User’s Guide 43
Chapter 4 — Configuring the Scanner and Base Station as a System
UK English Windows - Base station
Brazilian Portuguese Windows - Base station
Czech Republic Windows - Base station
Slovakian Windows - Base station
Japanese Windows - Base station
çg
Hungarian 101-key - Base station
USB Cable Mode
By default the USB cable mode is set to keyboard HID. However you
can also set up your system to use the virtual COM USB cable mode.
The following configuration bar codes only apply to a connection
with the SG20 Bluetooth Base Station when the base station is
connected to your host using a USB cable.
USB Keyboard HID (*)
USB Virtual COM
When you change the USB cable mode, the scanner disconnects from
the base station then automatically reconnects to it.
44 SG20B Cordless Scanner + Bluetooth Base Station User’s Guide
Chapter 4 — Configuring the Scanner and Base Station as a System
For a first time setup when using the virtual COM USB cable mode
you will need to download and install the driver. You can download
the driver from Knowledge Central on the Intermec web site.
To download the USB virtual COM driver:
1 Go to http://intermec.custhelp.com.
2 In the search box type “SG20B USB driver” and click Search.
3 Download the driver and instructions.
4 Follow the installation procedure provided in Knowledge Central.
After you have installed the driver and set your system to USB Virtual
COM mode, open the Intermec Virtual Com Port (for example using
EasySet or any terminal emulation program) before scanning bar
codes.
RS-232 Interface Settings
Use these configuration bar codes to set up the RS-232 interface.
Baud Rate
38400
57600 (*)
115200
128000
230400
SG20B Cordless Scanner + Bluetooth Base Station User’s Guide 45
Chapter 4 — Configuring the Scanner and Base Station as a System
256000
Data Bits
7
Parity
None (*)
460800
8 (*)
Even
Odd
Stop Bits
1 (*)
46 SG20B Cordless Scanner + Bluetooth Base Station User’s Guide
2
Chapter 4 — Configuring the Scanner and Base Station as a System
Configuring the Postamble
The default postamble is <CR> <LF> for the scanner and None for the
base station. For certain applications or when using USB Keyboard
HID you may need to change this setting. You can set a postamble for
the scanner as well as for the base station.
Data are transmitted as follows with a postamble and/or preamble:
[Preamble - Base station][Preamble - Scanner][Data][Postamble Scanner][Postamble - Base station].
Postamble configuration bar codes - Scanner
Use the following configuration bar codes to change the default
postamble at scanner level.
Carriage Return + Line Feed (*) - Scanner
None - Scanner
Carriage Return - Scanner
Enter - Scanner
SG20B Cordless Scanner + Bluetooth Base Station User’s Guide 47
Chapter 4 — Configuring the Scanner and Base Station as a System
Postamble configuration bar codes - Base Station
Use the following configuration bar codes to change the default
postamble at base station level.
Carriage Return + Line Feed - Base station
Carriage Return - Base station
None (*) - Base station
Enter - Base station
48 SG20B Cordless Scanner + Bluetooth Base Station User’s Guide
Chapter 4 — Configuring the Scanner and Base Station as a System
Configuring Your System with EasySet
EasySet is an Intermec configuration application that provides you
with two ways to configure your scanner.
• Online setup—send configuration commands from EasySet
directly to the product.
• Offline setup—send configuration commands to a bar code setup
sheet, print the setup sheet and use a scanner to scan the bar codes.
EasySet is available on the Intermec web site at www.intermec.com/
EasySet. Simply download and install.
Online Setup with EasySet
Online setup with EasySet is only available if you are using an RS-232
cable or a USB cable.
To configure your system online by sending commands from EasySet
1 Connect the base station to a host PC using an RS-232 or USB
cable and set connection parameters if necessary.
2 Start EasySet. The first time you start EasySet, the Select product
dialog box appears.
If the Select product dialog box does not appear, choose Product
> Select or click on the product icon in the upper left corner.
3 Select your product (SG20BSYS).
4 Select Communication > Select communication interface. The
Device Selection dialog box appears.
5 Select the communication interface that you are using for your
system and click OK.
6 EasySet connects to your system and retrieves the current
configuration. These configurations are indicated with a blue
check mark or blue text. Open the folders to find the
configuration commands needed. Double click each command to
send it to the system.
SG20B Cordless Scanner + Bluetooth Base Station User’s Guide 49
Chapter 4 — Configuring the Scanner and Base Station as a System
Note: The scanner does not beep when you send configuration
commands online from EasySet. When you select Disconnect from
the Communication menu in Easyset, the base station reboots and
the scanner disconnects then reconnects to it.
Offline Setup with EasySet
To configure your system offline by scanning bar codes
1 Start EasySet. The first time you start EasySet, the Select product
dialog box appears.
If the Select product dialog box does not appear, choose Product
> Select or click on the product icon in the upper left corner.
2 Select your product (SG20BSYS).
3 Open the folders to find the configuration commands needed.
Double-click each command to send each command to the setup
sheet.
4 Click on the print icon to print out the setup sheet and scan the
commands.
50 SG20B Cordless Scanner + Bluetooth Base Station User’s Guide
5
Connecting and Configuring the SG20B
Scanner in Direct Connection
This chapter explains how to connect the SG20B scanner to a
host and how to set up the scanner in direct connection
configuration. This chapter covers these topics:
• Connecting the SG20B in Direct Connection
• Configuring the SG20B in Direct Connection
51
Chapter 5 — Connecting and Configuring the SG20B Scanner in Direct Connection
Connecting the SG20B in Direct Connection
The cordless SG20B scanner can communicate with a host device
through the Bluetooth communications Human Interface Device
Profile (HID) and Serial Port Profile (SPP).
You can, for example, connect the SG20B scanner to a host PC via an
Intermec USB Bluetooth adapter (see
Adapter” on page 17). This is called a direct connection as opposed
to a connection as a system (which uses an SG20 Bluetooth Base
Station to interface with the host).
HID Bluetooth Device Connection
With the HID profile, your SG20B is recognized as a keyboard.
Connection information is stored, meaning that if the scanner loses
connection (out of range, low battery, etc.), it will try to reconnect as
soon as possible (back into range, charged battery, etc.). Moreover, no
specific software is needed in HID profile as opposed to SPP profile to
collect data.
Before trying to pair and connect your scanner, make sure:
“Intermec USB Bluetooth
• it is not already trying to establish a Bluetooth connection. If so,
the blue Intermec Ready-to-Work indicator blinks; read the
Bluetooth device disconnect bar code.
Bluetooth Device Disconnect
• it is not already paired with your Bluetooth device. If so, remove it
from your host’s Bluetooth devices list.
• your host is set to allow Bluetooth device connections.
Pairing and Connecting as an HID Bluetooth Device
This section describes how to pair and connect your scanner from
your host PC.
To pair and connect as an HID Bluetooth device
1 Turn on your scanner by pulling the trigger.
2 Scan the Bluetooth device profile - HID configuration bar code
52 SG20B Cordless Scanner + Bluetooth Base Station User’s Guide
Chapter 5 — Connecting and Configuring the SG20B Scanner in Direct Connection
Intermec Technologies Corp.
Everett, WA 98203
BDA: XXXXXXXXXXXXXXX
CN: SG20T1D-XXXXXX
12584563214587
Contains TX FCC ID: HN2-BTM311
MEX SCT RCPACBT05-068
IC: ICES-003 CLASS B
IC: 1223A-BTM311
ANATEL: 1192-06-0569
ݭɼ૦ծ
MODEL, , : SG20
5V 1.7A
Made in Singapore
MFD , : YY/MM/DD
Intermec Technologies Corp.
Everett, WA 98203
12584563214587
IC: ICES-003 CLASS B
MFD , : YY/MM/DD
MODEL, , : SG20B
5V 1.7A
Made in Singapore
ݭɼ૦ծ
BDA: XXXXXXXXXXXX
CN: SG20B1D-XXXXXX
BDA: XXXXXXXXXXXXXXX
Bluetooth Device Profile - HID
3 Double-click the Bluetooth icon on your taskbar. The Bluetooth
Devices listing all paired devices window appears.
4 Click on the command for adding a Bluetooth device (Add or Add
a device depending on operating systems). The wizard for adding
Bluetooth devices appears.
5 Follow the onscreen instructions until your host searches for
Bluetooth devices. The SG20B scanner appears in the Bluetooth
device list as a keyboard in the following format: SG20B - BDA,
where BDA is the scanner’s Bluetooth Device Address.
You can find the BDA on the scanner’s label.
SG20B BDA: The scanner BDA can be found on the scanner’s label
Note: If the scanner does not appear in the list, it might be already
paired with the host. Under some operating systems, already paired
Bluetooth devices do not appear in the Bluetooth device search list.
6 Select your scanner and validate.
7 If a PIN is required (depending on your host operating system and
Bluetooth version), enter the default Bluetooth PIN (0000) and
SG20B Cordless Scanner + Bluetooth Base Station User’s Guide 53
Chapter 5 — Connecting and Configuring the SG20B Scanner in Direct Connection
validate. The blue Intermec Ready-to-Work indicator starts
blinking rapidly, indicating that the scanner is awaiting
acknowledgement.
8 Pull the trigger.
Your scanner automatically connects to the host: it emits a series
of beeps from low to high, and the blue Intermec Ready-to-Work
indicator turns solid blue.
SPP Bluetooth Device Connection
The SPP profile allows your SG20B to use the Bluetooth link as a
serial port to communicate with your host device. If you are using an
application working with serial ports, you do not need to modify it to
collect data with the SG20B.
You can connect your scanner to your host by initiating the Bluetooth
connection either from your SG20B scanner (incoming connection) or
from your host (outgoing connection):
• A scanner-initiated connection requires reading a Bluetooth
association bar code then opening the incoming port from an
application such as a terminal emulation program.
The advantage of this method is that the scanner automatically
tries to reconnect to the host each time the connection is lost.
• A host-initiated connection requires opening the outgoing port
from an application such as EasySet or a terminal emulation
program.
The advantage of this method is that no Bluetooth association bar
code is required but if the connection with the host is lost, you
have to follow the connection procedure again.
Before trying to pair or connect your scanner, make sure:
• it is not already trying to establish a Bluetooth connection. If so,
the blue Intermec Ready-to-Work indicator blinks; read the
Bluetooth device disconnect bar code.
54 SG20B Cordless Scanner + Bluetooth Base Station User’s Guide
Chapter 5 — Connecting and Configuring the SG20B Scanner in Direct Connection
Bluetooth Device Disconnect
• it is not already paired with your Bluetooth device. If so, remove it
from your host’s Bluetooth devices list or skip the pairing step.
• your host is set to allow Bluetooth device connections.
Pairing as an SPP Bluetooth Device
This section describes how to pair your scanner from your host PC.
To pair as an SPP Bluetooth device
1 Turn on your scanner by pulling the trigger.
2 Scan the Bluetooth device profile - SPP configuration bar code
Bluetooth Device Profile - SPP (*)
3 Double-click the Bluetooth icon on your taskbar. The Bluetooth
Devices window appears.
4 Click on the command for adding a Bluetooth device (Add or Add
a device depending on operating systems). The wizard for adding
Bluetooth devices appears.
5 Follow the onscreen instructions until your host searches for
Bluetooth devices. The SG20B scanner appears in the Bluetooth
device list in the following format: SG20B - BDA, where BDA is the
scanner’s Bluetooth Device Address.
You can find the BDA on the scanner’s label.
SG20B Cordless Scanner + Bluetooth Base Station User’s Guide 55
Chapter 5 — Connecting and Configuring the SG20B Scanner in Direct Connection
Intermec Technologies Corp.
Everett, WA 98203
BDA: XXXXXXXXXXXXXXX
CN: SG20T1D-XXXXXX
12584563214587
Contains TX FCC ID: HN2-BTM311
MEX SCT RCPACBT05-068
IC: ICES-003 CLASS B
IC: 1223A-BTM311
ANATEL: 1192-06-0569
ݭɼ૦ծ
MODEL, , : SG20
5V 1.7A
Made in Singapore
MFD , : YY/MM/DD
Intermec Technologies Corp.
Everett, WA 98203
12584563214587
IC: ICES-003 CLASS B
MFD , : YY/MM/DD
MODEL, , : SG20B
5V 1.7A
Made in Singapore
ݭɼ૦ծ
BDA: XXXXXXXXXXXX
CN: SG20B1D-XXXXXX
BDA: XXXXXXXXXXXXXXX
SG20B BDA: The scanner BDA can be found on the scanner’s label
Note: If the scanner does not appear in the list, it might be already
paired with the host. Under some operating systems, paired devices do
not appear in the Bluetooth device search list.
6 Select your scanner and validate.
7 If a PIN is required (depending on your host operating system and
Bluetooth version), enter the default Bluetooth PIN (0000) and
validate. The blue Intermec Ready-to-Work indicator starts
blinking rapidly, indicating that the scanner is awaiting
acknowledgement.
8 Pull the trigger.
Your scanner is now paired with your host. Two virtual Standard
serial ports over Bluetooth link (incoming and outgoing) are
created.
9 Note the COM port numbers and port type (incoming, outgoing)
for example by opening the Bluetooth settings from the Bluetooth
icon in the taskbar or the operating system Device Manager.
56 SG20B Cordless Scanner + Bluetooth Base Station User’s Guide
Chapter 5 — Connecting and Configuring the SG20B Scanner in Direct Connection
Connecting from your Host as an SPP Bluetooth Device
This section describes how to connect your scanner from your host.
To connect from the host
1 Once your scanner is paired with your host, turn it on by pulling
the trigger. Make sure it is set as an SPP Bluetooth device.
2 Start EasySet version 5.6.5.4 or later. Make sure that SG20B is
selected as your product.
3 Select Communication > Select communication interface. The
Device Selection dialog box appears.
4 Select the outgoing COM port (Standard Serial over Bluetooth
link) that you noted at the end of the pairing procedure and click
OK.
5 Depending on the time elapsed since your last connection or if
your scanner has been reset since pairing, a pop-up might appear,
indicating that a Bluetooth device is trying to connect.
6 If so, click on the pop-up. A window appears asking for the pairing
code. Enter the default Bluetooth PIN (0000) and validate.
When the scanner connects to your host PC, it emits a series of
beeps from low to high, and the blue Intermec Ready-to-Work
indicator turns solid blue.
7 To disconnect from EasySet, select Communication >
Disconnect.
When the scanner disconnects from your host PC, it emits a series
of beeps from high to low, and the blue Intermec Ready-to-Work
indicator turns off.
Note: You can also connect your scanner to your host from any
terminal emulation program by opening the required port.
SG20B Cordless Scanner + Bluetooth Base Station User’s Guide 57
Chapter 5 — Connecting and Configuring the SG20B Scanner in Direct Connection
Connecting from your Scanner as an SPP Bluetooth Device
This section describes how to connect your scanner from your
scanner.
To connect from the scanner
1 Once your scanner is paired, turn it on by pulling the trigger. Make
sure it is set as an SPP Bluetooth device.
2 Start EasySet version 5.6.5.4 or later. Make sure that SG20B is
selected as your product.
3 Select the Interface > Bluetooth > Connect/disconnect folder.
4 Double-click on the Compose BT address command. A
Bluetooth - Connect/disconnect - Compose BT address
window opens.
5 Compose your host Bluetooth Device Address (BDA) and click
OK. The Bluetooth association bar code is created.
6 Print and read the Bluetooth association bar code. The blue
Intermec Ready-to-Work starts blinking.
7 Open the incoming port that you noted at the end of the pairing
procedure, for example from a terminal emulation program.
When the scanner connects to your host PC, it emits a series of
beeps from low to high, and the blue Intermec Ready-to-Work
indicator turns solid blue.
8 To disconnect, close the incoming port.
When the scanner disconnects from your host PC, it emits a series
of beeps from high to low, and the blue Intermec Ready-to-Work
indicator turns off. The LED starts blinking.
Connectivity Matrix
A connectivity matrix listing all Bluetooth devices the SG20B scanner
can connect to is available. You can download it from Knowledge
Central on the Intermec web site.
To download the connectivity matrix
1 Go to http://intermec.custhelp.com.
2 In the search box type SG20B and click Search.
58 SG20B Cordless Scanner + Bluetooth Base Station User’s Guide
Chapter 5 — Connecting and Configuring the SG20B Scanner in Direct Connection
3 Select the Connectivity Matrix in the list.
Configuring the SG20B in Direct Connection
This section provides you with configuration bar codes for a basic
setup of your scanner. It also gives the procedure for configuring your
scanner in direct connection using EasySet.
Basic Setup with Configuration Bar Codes
These configuration bar codes apply when your scanner is connected
to a host in direct connection only.
All default values are marked with (*).
Resetting Your Scanner
To reset your scanner, read the reset factory defaults configuration
bar code.
Reset factory defaults
Setting an International Keyboard
By default the SG20B uses a North American keyboard layout. Use
these configuration bar codes to select the keyboard for your country.
Additional keyboards are available in EasySet (see
Your System with EasySet” on page 31).
North American Windows (*)
French Canadian Windows 95/98
SG20B Cordless Scanner + Bluetooth Base Station User’s Guide 59
“Configuring
French Windows
Chapter 5 — Connecting and Configuring the SG20B Scanner in Direct Connection
French Canadian Windows XP/2000
Spanish Windows
UK English Windows
German Windows
Italian Windows
Japanese Windows
Brazilian Portuguese Windows
Czech Republic Windows
Slovakian Windows
Hungarian 101-key
60 SG20B Cordless Scanner + Bluetooth Base Station User’s Guide
Chapter 5 — Connecting and Configuring the SG20B Scanner in Direct Connection
Configuring the Postamble
The default postamble is <CR> <LF>. For certain applications or
when using your scanner as an HID Bluetooth device you may need to
change this setting. Use the following configuration bar codes to
change the default postamble in your scanner.
Carriage Return + Line Feed (*)
None
Carriage Return
Enter
SG20B Cordless Scanner + Bluetooth Base Station User’s Guide 61
Chapter 5 — Connecting and Configuring the SG20B Scanner in Direct Connection
Configuring Your Scanner with EasySet in Direct Connection
EasySet is an Intermec configuration application that provides you
with two ways to configure your scanner.
• Online setup—send configuration commands from EasySet
directly to the product.
• Offline setup—send configuration commands to a bar code setup
sheet, print the setup sheet and use a connected scanner to scan
the bar codes.
EasySet is available on the Intermec web site at www.intermec.com/
EasySet. Simply download and install.
Online Setup with EasySet
Online setup with EasySet is available in direct connection if you are
using your scanner either as an SPP or as an HID Bluetooth device.
To configure your scanner online by sending commands from EasySet
1 Connect the scanner to a host PC (see “Connecting the SG20B in
Direct Connection” on page 52).
2 Start EasySet. The first time you start EasySet, the Select product
dialog box appears.
If the Select product dialog box does not appear, choose Product >
Select or click on the product icon in the upper left corner.
3 Select your product (SG20B).
4 Select Communication > Select communication interface. The
Device Selection dialog box appears.
5 Select the communication interface that you are using for your
scanner and click OK.
6 EasySet connects to your scanner and retrieves the current
configuration. These configurations are indicated with a blue
check mark or blue text. Open the folders to find the
configuration commands needed. Double click each command to
send it to the scanner.
Note: The scanner does not beep when you send configuration
commands online from EasySet. It powers off when you select
Disconnect from the Communication menu in Easyset.
62 SG20B Cordless Scanner + Bluetooth Base Station User’s Guide
Chapter 5 — Connecting and Configuring the SG20B Scanner in Direct Connection
Offline Setup with EasySet
To configure your scanner offline by scanning bar codes
1 Start EasySet. The first time you start EasySet, the Select product
dialog box appears.
If the Select product dialog box does not appear, choose Product >
Select or click on the product icon in the upper left corner.
2 Select your product (SG20B).
3 Open the folders to find the configuration commands needed.
Double-click each command to send each command to the setup
sheet.
Click on the print icon to print out the setup sheet and scan the
commands.
SG20B Cordless Scanner + Bluetooth Base Station User’s Guide 63
Chapter 5 — Connecting and Configuring the SG20B Scanner in Direct Connection
64 SG20B Cordless Scanner + Bluetooth Base Station User’s Guide
6
Troubleshooting and Maintaining the
Scanner and Base Station
Use this chapter to solve problems you may have while using
the SG20B and SG20 Bluetooth Base Station. This chapter
contains these topics:
• Troubleshooting the SG20B and SG20 Bluetooth Base
Station
• Maintaining the SG20B and S20 Bluetooth Base
Station
65
Chapter 6 — Troubleshooting and Maintaining the Scanner and Base Station
Troubleshooting the SG20B and SG20 Bluetooth Base Station
If you have problems using the SG20B or the SG20 Bluetooth Base
Station, use this chapter to find a possible solution.
Calling Product Support
To talk to an Intermec Product Support representative:
• In the U.S.A. and Canada, call 1-800-755-5505
• Outside the U.S.A. and Canada, contact your local Intermec
representative. For help, go to www.intermec.com > About Us >
Contact Us.
Before you call Intermec Product Support, make sure you have the
following information:
• SG20B and/or SG20 Bluetooth Base Station firmware version
• SG20B decode version
To get the firmware version and decode version
1 Run an application that can accept bar code information from the
SG20B:
• If you are using a USB Keyboard HID or keyboard wedge
interface for your SG20 Bluetooth Base Station or if your
SG20B scanner is connected to a Bluetooth device with the
HID Bluetooth profile, use Microsoft® Notepad.
• If you are using an RS-232 or USB Virtual Com interface for
your SG20 Bluetooth Base Station or if your SG20B scanner is
connected to a Bluetooth device with the SPP Bluetooth
profile, use the EasySet ISCP Terminal window (see
“Configuring Your System with EasySet” on page 49).
2 Scan one of these bar codes:
Get firmware version - Scanner
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Chapter 6 — Troubleshooting and Maintaining the Scanner and Base Station
Get decode version - Scanner
Problems and Possible Solutions
Use this section to find possible solutions to problems you may have.
Problems and Possible Solutions
Problem Possible Solution
You pull the trigger, but
nothing happens.
You pull the trigger, the
red scanning beam (1D)
or laser framing (2D)
turns on, but you
cannot successfully scan
a bar code.
The SG20B is powered by a rechargeable lithiumion battery
discharged.
To recharge your SG20B scanner, dock it in a
properly powered SG20B Charge Base or SG20
Bluetooth Base Station (see “SG20 Bluetooth
Base Station Recommended Connections” on
page 25).
Try these possible solutions:
• Make sure that the SG20B is configured for the
symbology you are scanning.
• Make sure that the SG20B is at the appropriate
scanning distance from the bar code. Move the
SG20B closer and farther away to find the
appropriate distance.
• Make sure that the SG20B is configured for the
type (1D, 2D) of bar code you are scanning.
• Make sure the bar code you are trying to scan is
not poorly printed or too small. Scan a known
good bar code to make sure that the SG20B is
working properly.
For more information, see “Scanning Bar Codes”
on page 7.
Get firmware version - Base station
. Make sure the battery is not fully
SG20B Scanner + Bluetooth Base Station User’s Guide 67
Chapter 6 — Troubleshooting and Maintaining the Scanner and Base Station
Problems and Possible Solutions (continued)
Problem Possible Solution
You scan a bar code and
the status light turns
on, but the SG20B does
not beep.
The beep duration, volume, frequency, and
number may be configured so the SG20B does not
beep. To reset the SG20B, scan this bar code:
Reset factory defaults - Scanner
You scan a
(configuration) bar code
and the SG20B beeps six
very fast beeps.
You scan a bar code, the
SG20B beeps once, and
the status light blinks
green once, but the data
is not transmitted to the
host computer.
You cannot establish a
direct Bluetooth
connection with your
scanner.
The SG20B does not recognize or support the
configuration bar code you scanned, or has lost
connection with your host (out of range, low
battery...).
Try to re-establish the Bluetooth connection with
the SG20 Bluetooth Base Station (see
“Connecting the SG20B Scanner to a SG20
Bluetooth Base Station” on page 36) or host
Bluetooth interface (see “Connecting the SG20B
Scanner in Direct Connection to a Host” on
page 51) by getting back into range or recharging
your scanner.
Try these possible solutions:
• Make sure that your data collection application
is set up to receive data from the SG20B.
• If you are using an SG20 Bluetooth Base
Station connected to your host using an RS-232
cable, make sure that the serial parameters on
the SG20B match the serial parameters of the
host computer. The default serial parameters
for the SG20B are: 57600 baud, 8 data bits, no
parity, and 1 stop bit.
There might be a problem with your host
Bluetooth interface. Try disabling then enabling
your host Bluetooth radio from the Device
Manager, or unplugging then plugging again the
Intermec USB Bluetooth Adapter, if applicable.
68 SG20B Scanner + Bluetooth Base Station User’s Guide
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Problems and Possible Solutions (continued)
Problem Possible Solution
You cannot charge your
scanner or establish a
Bluetooth connection
with the SG20
Bluetooth Base Station.
Your scanner is
unresponsive.
You cannot scan the
Firmware upgrade bar
code on your computer
screen.
There might be a problem with your base station
connection. This is indicated by a blinking of the
SG20 Bluetooth Base Station blue Intermec
Ready-to-Work indicator.
Make sure the SG20 Bluetooth Base Station is
properly connected to your host (see “SG20
Bluetooth Base Station Recommended
Connections” on page 25).
Try to reset it electrically by pushing the reset
button (see “Resetting the SG20B Scanner” on
page 79).
Print out this bar code and scan it:
Firmware upgrade
SG20B Scanner + Bluetooth Base Station User’s Guide 69
Chapter 6 — Troubleshooting and Maintaining the Scanner and Base Station
Maintaining the SG20B and S20 Bluetooth Base Station
To keep your SG20B in good working order, you may need to upgrade
the SG20B firmware and clean the scanner window. Should you
encounter any unresponsiveness or battery fault problem, you can
electrically reset the scanner and change the battery if need be.
This section also describes how to upgrade the SG20 Bluetooth Base
Station firmware.
Upgrading the SG20B
You may need to upgrade the SG20B firmware if there is an update
that incorporates changes to a feature or adds functionality to the
scanner. When you upgrade your scanner the current settings are
erased and replaced with the default settings. The process of
upgrading the SG20B takes about 20 minutes to complete.
To upgrade the SG20B you need:
• Bluetooth interface such as an Intermec USB Bluetooth Adapter
(see “Intermec USB Bluetooth Adapter” on page 17) or an
internal Bluetooth controller.
• Minimum PC operating system requirements are Microsoft®
Windows® XP with SP2 or Microsoft Windows 2000 with SP4 or
higher versions.
• EasySet version 5.6.5.4 (see “Configuring Your System with
EasySet” on page 49) or later with WinFlash.
• The firmware update file (.bin).
Note: Before you start the upgrade process, make sure that you are not
using the selected COM port for any other application or you receive
an error and cannot use the COM port.
Download the Lastest Firmware
You must download the latest firmware upgrade from the Intermec
web site at
1 Go to Support > Downloads.
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www.intermec.com.
Chapter 6 — Troubleshooting and Maintaining the Scanner and Base Station
2 From the Product Category drop-down list, choose Bar Code
Scanners.
3 From the Product Family drop-down list, choose General Duty
Scanners
4 From the Product drop-down list, choose your SG20 product and
click Submit.
5 Click the link to download the firmware upgrade package and save
firmware upgrade file (.bin) to your PC.
Prepare the SG20B for Firmware Upgrade
To upgrade the firmware your scanner must be paired with the host
device in SPP and not connected. You cannot upgrade the firmware if
you are paired with the host device in HID profile.
To prepare the SG20 for firmware upgrade
1 Reset factory defaults for a clean start. This will disconnect any
Bluetooth connections and set your scanner device profile to SPP.
Reset factory defaults
2 If your host outgoing port is open, close it.
3 If your scanner is paired as an HID Bluetooth device, remove it
from your host Bluetooth devices list (click on the Bluetooth icon
on your task bar to see the list).
4 Pair your scanner as an SPP Bluetooth device using the procedure
“Pairing as an SPP Bluetooth Device” on page 55. If your
scanner is already paired go to the next step.
5 Note the outgoing COM port for your scanner.
You can find this in the properties of your device on the Bluetooth
device list (click on the Bluetooth icon on your task bar to see the
list). You will need this information later during firmware
upgrade.
Your scanner is now paired in SPP, not connected and ready for the
firmware upgrade.
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Chapter 6 — Troubleshooting and Maintaining the Scanner and Base Station
Upgrade the SG20B Firmware
Use WinFlash to upgrade the SG20B firmware. If WinFlash is not
already installed you can install it from EasySet.
To upgrade the SG20B firmware
1 Start EasySet version 5.6.5.4 or later. Make sure SG20B is selected
as your product.
2 From the Tools menu, select Upgrade product firmware to start
WinFlash.
3 If WinFlash is not already installed or if a more recent version is
available you will be asked to install it. Click Yes and follow the
installation instructions. After installing Winflash, start WinFlash
from the Tools menu, select Upgrade product firmware.
4 Select SG20B 1D scanner or SG20B 2D scanner and click Next.
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Chapter 6 — Troubleshooting and Maintaining the Scanner and Base Station
5 Use Browse to browse to the location of the firmware upgrade file
(.bin), select the file, and click Open. Click Next.
6 Read the firmware upgrade bar code on the screen. Click OK when
the Firmware upgrade bar code appears.
If you can’t read it on the screen print this out and read it.
Firmware upgrade
SG20B Scanner + Bluetooth Base Station User’s Guide 73
Chapter 6 — Troubleshooting and Maintaining the Scanner and Base Station
7 Select the outgoing Com port that was noted earlier while
preparing the scanner for firmware upgrade. Click Next.
8 Click Start download.
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Chapter 6 — Troubleshooting and Maintaining the Scanner and Base Station
When the firmware download is complete, the “Operation
successful” message appears.
9 Click Finish. You have successfully upgraded your scanner
firmware.
Note: If the firmware download is not successful, you must restart the
firmware download procedure.
Upgrading the SG20 Bluetooth Base Station
You may need to upgrade the SG20 Bluetooth Base Station if there is
an update that incorporates changes to a feature or adds functionality
to the base station. When you upgrade your base station the current
settings are erased and replaced with the default settings. The process
of upgrading the SG20 Bluetooth Base Station takes less than 5
minutes to complete.
To upgrade the SG20 Bluetooth Base Station you need:
• A powered RS-232 cable. For more information on cables, see
“Accessories” on page 27.
• Minimum PC operating system requirements are Microsoft®
Windows® XP with SP2 or Microsoft Windows 2000 with SP4 or
higher versions.
• EasySet version 5.6.5.4 or later.
• The firmware update file (.bin).
Note: Before you start the upgrade process, make sure that you are not
using the selected COM port for any other application or you receive
an error and cannot use the COM port.
Download the Lastest Firmware
Download the latest SG20 Bluetooth Base Station firmware update
package from the Intermec web site at
1 Go to Support > Downloads.
2 From the Product Category drop-down list, choose Bar Code
Scanners.
SG20B Scanner + Bluetooth Base Station User’s Guide 75
www.intermec.com.
Chapter 6 — Troubleshooting and Maintaining the Scanner and Base Station
3 From the Product Family drop-down list, choose General Duty
Scanners
4 From the Product drop-down list, choose your SG20 product and
click Submit.
5 Click the link to download the firmware upgrade package and save
firmware upgrade file (.bin) to your PC.
Upgrade the SG20 Bluetooth Base Station Firmware
Use WinFlash to upgrade the SG20 Bluetooth Base Station firmware.
If WinFlash is not already installed you can install it from EasySet.
To upgrade the SG20 Bluetooth Base Station firmware
1 Connect your SG20 Bluetooth Base Station to a host PC with the
RS-232 cable.
2 Start EasySet version 5.6.5.4 or later. Make sure that SG20BSYS is
selected as your product.
3 From the Tools menu, select Upgrade product firmware to start
WinFlash.
4 If WinFlash is not already installed or if a more recent version is
available you will be asked to install it. Click Yes and follow the
installation instructions. After installing Winflash, start WinFlash
from the Tools menu, select Upgrade product firmware.
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Chapter 6 — Troubleshooting and Maintaining the Scanner and Base Station
5 Select the RS-232 cable and click Next.
6 Use Browse to browse to the location of the firmware upgrade file
(.bin), select the file, and click Open. Click Next.
SG20B Scanner + Bluetooth Base Station User’s Guide 77
Chapter 6 — Troubleshooting and Maintaining the Scanner and Base Station
7 Select the Com port and parameters. Click Next.
8 Click Start download.
78 SG20B Scanner + Bluetooth Base Station User’s Guide
Chapter 6 — Troubleshooting and Maintaining the Scanner and Base Station
When the firmware download is complete, the “Operation
successful” message appears.
9 Click Finish. You have successfully upgraded your SG20
Bluetooth Base Station firmware.
Note: If the firmware download is not successful, you must restart the
firmware download procedure.
Scanner Recovery
If something happens to your scanner and it does not turn on despite
having a fully charged battery, the only way to recover the scanner is
to reinstall the firmware. This is only possible when using the
download cable (see
instructions for upgrading the firmware in this chapter.
Cleaning the SG20B
Clean the scanner window as often as needed for the environment in
which you are using the SG20B. To clean the scanner window, you can
use soapy water or isopropyl alcohol.
“Required Accessories” on page 14). Follow the
Opening the SG20B may cause damage to the internal
components.
To clean the scanner window
1 Dip a clean towel or rag in soapy water or isopropyl alcohol and
wring out the excess. Wipe the scanner window. Do not allow any
abrasive material to touch the window.
2 Wipe dry with a lint-free cloth.
Resetting the SG20B Scanner
If your scanner becomes unresponsive, you can manually reset it by
inserting a pin in the reset hole and pushing the reset button.
After a manual reset, your scanner is still configured as it was before,
current parameters are not reset.
SG20B Scanner + Bluetooth Base Station User’s Guide 79
Chapter 6 — Troubleshooting and Maintaining the Scanner and Base Station
Intermec Technologies Corp.
Everett, WA 98203
BDA: XXXXXXXXXXXXXXX
CN: SG20T1D-XXXXXX
12584563214587
Contains TX FCC ID: HN2-BTM311
MEX SCT RCPACBT05-068
IC: ICES-003 CLASS B
IC: 1223A-BTM311
ANATEL: 1192-06-0569
ݭɼ૦ծ
MODEL, , : SG20
5V 1.7A
Made in Singapore
MFD , : YY/MM/DD
Intermec Technologies Corp.
Everett, WA 98203
BDA: XXXXXXXXXXXXXXX
12584563214587
IC: ICES-003 CLASS B
MFD , : YY/MM/DD
MODEL, , : SG20B
5V 1.7A
Made in Singapore
ݭɼ૦ծ
Reset Button
CN: SG20B1D-XXXXXX
Replacing the SG20B Scanner Battery
If your scanner flashes a battery fault signal (blinking amber LED),
you can order a new battery pack (P/N BP-SG20-xxx) and replace the
defective battery by the new one.
Always fully charge a new battery in your SG20B scanner before using
it. Batteries can be charged after a partial discharge without affecting
the original battery capacity. A fully discharged battery charges in
approximately 3 hours.
You can charge the battery with one of these accessories:
• SG20B Charge Base (P/N CB-SG20-xxx)
• SG20 Bluetooth Base Station (P/N BB-SG20-xxx)
Integrated circuits on printed circuit boards (PCBs) in this
equipment are sensitive to damage by electrostatic discharge
(ESD). Prevent ESD by always wearing skin contact ground
straps firmly attached to the equipment metal base assembly
when working inside of the equipment housing. Failure to
comply may result in damage to PCB components.
80 SG20B Scanner + Bluetooth Base Station User’s Guide
Chapter 6 — Troubleshooting and Maintaining the Scanner and Base Station
1
2
To replace the SG20B battery
1 Remove the cap end from the bottom of the SG20B using a pin.
2 Loosen and remove the screw holding the upper case.
SG20B Scanner + Bluetooth Base Station User’s Guide 81
Chapter 6 — Troubleshooting and Maintaining the Scanner and Base Station
3 Slide the upper case back and remove it.
1
2
4 Hold the PCB firmly so it does not bend while you disconnect the
battery cable and remove the battery.
5 Install the new battery.
6 Place the battery in its compartment and connect the battery
cable.
82 SG20B Scanner + Bluetooth Base Station User’s Guide
Chapter 6 — Troubleshooting and Maintaining the Scanner and Base Station
7 Make sure cables are properly passed through the notch so they
are not pinched and cut while you slide the upper case back in
place.
8 Install the upper case screw, tighten to 0.68 Nm (6 in-lb) and clip
the cap end back into the scanner.
SG20B Scanner + Bluetooth Base Station User’s Guide 83
Chapter 6 — Troubleshooting and Maintaining the Scanner and Base Station
84 SG20B Scanner + Bluetooth Base Station User’s Guide
A
Specifications and Reading Distances
This appendix contains the technical specifications of the
scanner and base station as well as reading distances for each
scanner model.
85
Appendix A — Specifications and Reading Distances
Specifications
Use this section to find technical information about the cordless
SG20B scanner.
Physical Dimensions
Length 20.3 cm (8 in)
Height 6.5 cm (2.6 in)
Width 6.1 cm (2.4 in)
Weight 175 g (6.2 oz)
Power and Electrical Specifications
Operating
Electrical rating x 5V, 1.7 A
Rechargeable lithium-ion battery (1567 mAh)
Temperature and Environmental Specifications
Operating temperature 0°C to 50°C (32°F to 122°F)
Storage temperature -20°C to 60°C (-4°F to 140°F)
Relative humidity 5 to 95% non-condensing
Shock 30 G, 11 ms half-sine, 3 directions
Vibrations 8G, from 10Hz to 500Hz, 2hr/axis, 3 axes
Environmental rating IP30
Ambient light 0 to 100 000 lux
Artificial light 25 000 lux
86 SG20B Cordless Scanner + Bluetooth Base Station User’s Guide
Appendix A — Specifications and Reading Distances
Scanning Performance
SG20B1D Scan angle: 38°
Minimum X dimension: 4mils (0.1 mm)
SG20B2D, SG20B2DHC Scan angles: 39° horizontal, 25.5° vertical
Min. X dimension 1D: 4 mils (0.1 mm)
Min. X dimension 2D: 6.6 mils (0.17 mm)
SG20BHP, SG20BHPHC Scan angles: 34.4° horizontal, 22.2° vertical
Framing angles: 30° horizontal, 20° vertical
Min. X dimension 1D: 4 mils (0.1 mm)
Min. X dimension 2D: 6.6 mils (0.17 mm)
Bluetooth Radio
Radio Type Bluetooth Class 2 version 2.1 + EDR
Frequency 2400 - 2483.5 MHz
Radio Data Rate 2 Mbits/s
Communication Range
Host radio Class 2 10 m (32.8 ft)
Features Adaptive Frequency Hopping (AFH)
Bar Code Symbologies for 2D Models (SG20BHP, SG20BHPHC)
Australian Post Infomail
Aztec Intelligent mail
BPO Interleaved 2 of 5
Canada Post Japan Post
Codabar Matrix 2 of 5
Codablock A Maxicode
Codablock F Micro PDF417
Code 11 MSI
SG20B Cordless Scanner + Bluetooth Base Station User’s Guide 87
Appendix A — Specifications and Reading Distances
Bar Code Symbologies for 2D Models (SG20BHP, SG20BHPHC) (continued)
Code 39 Multicode
Code 93/93i PDF417
Code 128 / GS1-128 Planet
DataMatrix Plessey
Dutch Post Postnet
EAN/UPC QR Code
GS1 Composite (linear only) Standard 2 of 5
GS1 DataBar Expanded Sweden Post
GS1 DataBar Limited Telepen
GS1 DataBar Omni-Directional TLC 39
GS1 DataBar Stacked
Bar Code Symbologies for 1D Model (SG20B1D)
Codabar GS1 DataBar Limited
Code 11 GS1 DataBar Omni-Directional
Code 39 Interleaved 2 of 5
Code 93/93i Matrix 2 of 5
Code 128 / GS1-128 MSI
EAN/UPC Plessey
GS1 Composite Standard 2 of 5
GS1 DataBar Expanded Telepen
88 SG20B Cordless Scanner + Bluetooth Base Station User’s Guide
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