Intermec PB31, PB21 User Manual
PB
21 |
PB
31
Mobile Receipt Printer
User Guide
Intermec Technologies Corporation
Worldwide Headquarters
6001 36th Ave.W.
Everett, WA 98203
U.S.A.
www.intermec.com
The information contained herein is provided solely for the purpose of allowing customers to
operate and service Intermec-manufactured equipment and is not to be released, reproduced, or
used for any other purpose without written permission of Intermec Technologies Corporation.
Information and specifications contained in this document are subject to change without prior
notice and do not represent a commitment on the part of Intermec Technologies Corporation.
© 2009–2013 by Intermec Technologies Corporation. All rights reserved.
The word Intermec, the Intermec logo, Norand, ArciTech, Beverage Routebook, CrossBar,
dcBrowser, Duratherm, EasyADC, EasyCoder, EasySet, Fingerprint, i-gistics, INCA (under license),
Intellitag, Intellitag Gen2, JANUS, LabelShop, MobileLAN, Picolink, Ready-to-Work, RoutePower,
Sabre, ScanPlus, ShopScan, Smart Mobile Computing, SmartSystems, TE 2000, Trakker Antares,
and Vista Powered are either trademarks or registered trademarks of Intermec Technologies
Corporation.
There are U.S. and foreign patents as well as U.S. and foreign patents pending.
Wi-Fi is a registered certification mark of the Wi-Fi Alliance.
Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft Corporation
in the United States and/or other countries.
Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A.
ii PB21 and PB31 Mobile Receipt Printer User Guide
Document Change Record
This page records changes to this document. The document was
originally released as Revision 001.
Version
Number
004 4/2013 Updated the section about the card readers. Updated
003 5/2011 Revised battery information.
002 1/2010 Revised to add information for the magnetic stripe
Date Description of Change
the procedure to set up Bluetooth communications.
Added information about the AC18 charger to the
troubleshooting table. Updated media specifications
in Appendix A. Added the cleaning pen to the list of
accessories.
Added procedures for configuring wireless network
with PrintSet.
reader, smart card reader, and upgrading the firmware.
PB21 and PB31 Mobile Receipt Printer User Guide iii
iv PB21 and PB31 Mobile Receipt Printer User Guide
Contents
Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Global Services and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Warranty Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Web Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Send Feedback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
Who Should Read This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
Using the PB21 and PB31 Mobile Receipt Printer. . . . . . . . . . . . . . . . . . . . . . . . 1
1
Introducing the PB21 and PB31 Mobile Receipt Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
What’s New . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Identifying the Parts of the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Understanding the Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Understanding the Printer Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Changing the Printer Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Understanding the Printer Sounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Understanding the Backlight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Contents
Using the Batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Installing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Charging the Batteries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Understanding the Battery Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Extending Battery Life. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Loading Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Using the Card Readers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Using the Magnetic Stripe Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Understanding the Display Modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Understanding Ready Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Understanding Information Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Understanding Pause Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Understanding Setup Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Understanding Error Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
PB21 and PB31 Mobile Receipt Printer User Guide v
Contents
Understanding Test Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Changing Configuration Settings from the Display . . . . . . . . . . . . . . . . . . . . . . . . . 24
Printing a Test Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Configuring the PB21 and PB31 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
2
Connecting the Printer to Your PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Connecting the Printer Through the USB Interface . . . . . . . . . . . . . . . . . . . . . . . . . 28
Connecting the Printer Through the Serial Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Connecting the Printer to Your Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Setting Up Bluetooth Communications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Setting Up 802.11 Radio Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Configuring Wireless Printing Using IPL. . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Configuring Wireless Printing Using Fingerprint . . . . . . . . . . . . . . . . . . . 39
Configuring the Printer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Changing Wi-Fi Configuration Settings from PrintSet . . . . . . . . . . . . . . . . . . . . . .42
Changing Configuration Settings Using the Command Line . . . . . . . . . . . . . . . . 42
Changing Configuration Settings from the Printer Home Page . . . . . . . . . . . . . .43
Changing Configuration Settings Using SmartSystems . . . . . . . . . . . . . . . . . . . . . 44
Upgrading the Firmware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Upgrading the Printer Firmware Using PrintSet . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Upgrading the Printer Firmware Using the Printer Home Page . . . . . . . . . . . . . . .46
Upgrading Printer Firmware Using SmartSystems . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Upgrading the Printer Firmware Using a Communications Program . . . . . . . . .48
Downloading Fonts and Graphics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Troubleshooting and Maintaining the PB21 and PB31 . . . . . . . . . . . . . . . 53
3
Troubleshooting the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Contacting Product Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Understanding Error Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Troubleshooting Printer Problems and Finding Solutions . . . . . . . . . . . . . . . . . . .56
Troubleshooting Communication Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Using the Line Analyzer in Fingerprint. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Using Dump Mode in IPL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Resetting the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
vi PB21 and PB31 Mobile Receipt Printer User Guide
Cleaning the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Cleaning the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Cleaning the Platen Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Cleaning the Printer Exterior. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Cleaning the Printer Media Compartment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
A
Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
RS-232 Serial Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
USB Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
B
Contents
Factory Default Settings (Fingerprint Printers) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Factory Default Settings (IPL Printers) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Factory Default Settings (ESC/P Printers) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
IPL and Fingerprint Setup Menus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
C
IPL Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Fingerprint Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
I
PB21 and PB31 Mobile Receipt Printer User Guide vii
Contents
viii PB21 and PB31 Mobile Receipt Printer User Guide
Before You Begin
This section provides you with safety information, technical support
information, and sources for additional product information.
Safety Information
Your safety is extremely important. Read and follow all warnings and
cautions in this document before handling and operating Intermec
equipment. You can be seriously injured, and equipment and data can
be damaged if you do not follow the safety warnings and cautions.
This section explains how to identify and understand warnings,
cautions, and notes that are in this document.
A warning alerts you of an operating procedure, practice,
condition, or statement that must be strictly observed to avoid
death or serious injury to the persons working on the equipment.
Before You Begin
A caution alerts you to an operating procedure, practice,
condition, or statement that must be strictly observed to prevent
equipment damage or destruction, or corruption or loss of data.
Note: Notes either provide extra information about a topic or contain
special instructions for handling a particular condition or set of
circumstances.
Global Services and Support
Warranty Information
To understand the warranty for your Intermec product, visit the
Intermec website at www.intermec.com and click Support >
Returns and Repairs > Warranty.
Web Support
Visit the Intermec website at www.intermec.com to download our
current manuals (in PDF).
PB21 and PB31 Mobile Receipt Printer User Guide ix
Before You Begin
Visit the Intermec technical knowledge base (Knowledge Central) at
www.intermec.com and click Support > Knowledge Central to
review technical information or to request technical support for your
Intermec product.
Send Feedback
Your feedback is crucial to the continual improvement of our
documentation. To provide feedback about this manual, please
contact the Intermec Technical Communications department directly
at TechnicalCommunications@intermec.com.
Telephone Support
In the U.S.A. and Canada, call 1-800-755-5505.
Outside the U.S.A. and Canada, contact your local Intermec
representative. To search for your local representative, from the
Intermec website, click About Us > Contact Us.
Who Should Read This Manual
This user guide is for the person who is responsible for installing,
configuring, and maintaining the PB21/PB31 printer.
This guide provides you with information about the features of the
PB21/PB31, and how to install, configure, operate, maintain, and
troubleshoot it.
Related Documents
Here are some related Intermec documents you may find useful:
• Intermec Fingerprint Command Reference Manual
• Intermec Fingerprint Developer’s Guide
• Intermec Printer Language (IPL) Command Reference Manual
• ESC/P Programmer’s Reference Manual
• ZSim Programmer’s Guide
The Intermec website at www.intermec.com contains our documents
(as .pdf files) that you can download for free.
x PB21 and PB31 Mobile Receipt Printer User Guide
Before You Begin
To download documents
1 Visit the Intermec website at www.intermec.com.
2 Click the Products tab.
3 Using the Products menu, navigate to your product page. For
example, to find the PB21 printer product page, click Printers
and Media > Mobile Printers > PB21.
4 Click the Manuals tab.
If your product does not have its own product page, click Support >
Manuals. Use the Product Category, the Product Family, and
Product to find your documentation.
PB21 and PB31 Mobile Receipt Printer User Guide xi
Before You Begin
xii PB21 and PB31 Mobile Receipt Printer User Guide
1
Using the PB21 and PB31 Mobile Receipt
Printer
Use this chapter to familiarize yourself with the PB21 and
PB31 mobile receipt printer. This chapter contains these
sections:
• Introducing the PB21 and PB31 Mobile Receipt Printer
• Using the Batteries
• Loading Media
• Using the Card Readers
• Understanding the Display Modes
• Printing a Test Page
1
Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer
Introducing the PB21 and PB31 Mobile Receipt
Printer
The PB21 and PB31 is a rugged mobile receipt printer that is designed
for use with Intermec mobile computers, Intermec vehicle mount
computers, and SF51 and SR61 scanners. The PB21 uses 50.8 mm (2
in) media and the PB31 uses 76.2 mm (3 in) media.
The PB21 and PB31 provides:
• print resolution of 203 dpi.
• print speeds of up to 101.6 mm per second (4 ips).
• 802.1 b/g or Bluetooth radio options.
Note: Unless otherwise noted, this manual uses the term “printer” to
refer to both the PB21 and PB31 printers.
What’s New
This version of the user guide includes these changes:
• Updated the section about the card readers. See “Using the Card
Readers” on page 16.
• Updated the procedure to set up Bluetooth communications. See
“Setting Up Bluetooth Communications” on page 31.
• Updated the media specifications. See “Specifications” on
page 65.
• Added the cleaning pen to the list of accessories. See
“Accessories” on page 71.
2 PB21 and PB31 Mobile Receipt Printer User Guide
Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer
Ready-to-Work indicator
Smart card reader
Media cover
release button
Feed button
Standby
button
Information
button
Setup
button
Magnetic stripe
reader
OK
SETUP:
SER-COM
Standby button Info button
Feed button
Setup button
Ready-to-Work
indicator
Identifying the Parts of the Printer
Use this illustration to familiarize yourself with some of the features
of the printer.
PB21 and PB31 : This illustration shows the important features of the printer. A
weather-resistant flap protects the communications ports and the external
power connector.
Understanding the Control Panel
The printer control panel contains four buttons, a liquid crystal
display (LCD), and one LED indicator. Use the four buttons to
navigate the menu system and perform functions on the PB21 and
PB31 printer.
Printer Control Panel
PB21 and PB31 Mobile Receipt Printer User Guide 3
Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer
How to Use the PB21 and PB31 Buttons
Name Button Function
Feed Press to advance the media. The amount of media that
feeds is dependent on the type of media you are using.
It will advance by 5 mm (0.2 inch), or feed a configured
length of media based on your media and settings.
If the printer is printing, pressing this button causes
the printer to pause. Press the button again to resume
printing.
Setup Press to display the Setup menu. With ESC/P firmware,
press and hold to cancel printing.
Standby
(Power)
Info Press to display a summary of network connection
Press to put the printer in Standby mode. In Standby
mode, power to the radio, the display, and the
backlight are turned off.
Press to turn the printer back on and put in Ready
mode.
information and error conditions. Each setting in the
summary information displays on the screen for five
seconds.
In Fingerprint and IPL, press this button in Pause
mode to cancel the print job. The Info button is
unavailable in ESC/P.
All of the buttons can act as “soft keys,” which means that the
function of each button depends on the state of the printer. A small
icon appears in the screen next to the button to indicate the function
it performs.
4 PB21 and PB31 Mobile Receipt Printer User Guide
Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer
Understanding the Soft Keys
Button Soft Keys Description
• Moves up one level in the menu system. This soft
key appears in Setup mode.
• Increases the value of a number when editing
settings such as an IP address. This soft key
appears in Setup mode.
• Pauses the printing job. This icon appears only
when you are printing.
Exit Setup mode and return to Ready mode.
Moves through the settings at the same level in the
menu system.
• Moves down one level in the menu system and
saves changes to a setting.
• Exits a printing job or exits Information mode.
There is only one LED on the printer: the Ready-to-Work™ indicator.
Understanding the Ready-to-Work Indicator
Indicator State Description
Off One of several conditions:
• The printer is in Standby mode.
• The printer is in Info mode.
• The printer is in Setup mode.
On The printer is turned on and operating.
Blinking One of several conditions:
• The printer is out of paper.
• The media cover is open.
• There is a printer error that requires you to perform an
action. For a list of possible problems, see
“Troubleshooting the Printer” on page 54.
PB21 and PB31 Mobile Receipt Printer User Guide 5
Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer
Understanding the Printer Language
Your printer comes with Intermec Printer Language (IPL),
Fingerprint, ESC/P, ZSim, and the ability to run any of the printer
command languages. The language you select affects the
functionality of the printer and how you interact with it.
The printer displays the current firmware type and version in Ready
mode.
IPL 12.0.0
Printer Running IPL Firmware
The first time you turn on the printer, you select the printer language
to run on the printer. The language you select automatically runs each
time you turn on your printer.
To select the printer language
1 Turn on the printer.
2 Press the appropriate button to select a language.
FP
ESCP
IPL
ZSIM
6 PB21 and PB31 Mobile Receipt Printer User Guide
Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer
Changing the Printer Language
You can change the printer command language using PrintSet, the
printer home page, a communications program like HyperTerminal,
or the printer display.
To change the printer language using PrintSet
1 Connect your printer to your PC using a serial cable. For help, see
“Connecting the Printer Through the Serial Port” on page 29.
2 Start PrintSet. The Intermec PrintSet dialog box appears.
3 Under My Printers, click the printer you want to work with.
4 Click Printer > Language Wizard. The Language Wizard appears.
5 Follow the prompts for the Language Wizard to change the
language for your printer.
To change the printer language using Fingerprint and a
communications program
1 Connect your printer to your PC using a serial cable. For help, see
“Connecting the Printer Through the Serial Port” on page 29.
2 Start a communications program like HyperTerminal.
3 Send the enable administrator rights command:
run “su -p pass admin
4 Send the run command to change the printer language to IPL:
setlanguage IPL -r
To change the printer language using IPL and a communications
program
1 Connect your printer to your PC using a serial cable. For help, see
“Connecting the Printer Through the Serial Port” on page 29.
2 Start a communications program like HyperTerminal.
3 Send the enable administrator rights command:
<STX><ESC>.y, su -p pass admin <ETX>
4 Send the run command to change the printer language:
<STX><EXC> .y,setlanguage FP -r<ETX>
PB21 and PB31 Mobile Receipt Printer User Guide 7
Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer
To change the printer language using ESC/P and a communications
program
1 Connect your printer to your PC using a serial cable. For help, see
“Connecting the Printer Through the Serial Port” on page 29.
2 Start a communications program like HyperTerminal.
3 Enter U-shell. Press the ESC key and type:
{SYS:USH}
4 Send the enable administrator rights command:
su -p pass admin
5 Send the run command to change the printer language:
setlanguage IPL -r
To change the printer language using the display and Fingerprint
1 Press the Setup button. The Setup menu system appears
2 Press until you reach Print Defs.
3 Press to enter the Print Defs menu system.
4 Press until you reach CMD Language.
5 Press to enter the CMD Language menu system.
6 Press until you see the language of you want to select.
7 Press to select the language.
8 Cold boot the printer:
a Remove the printer battery.
b Replace the printer battery.
c Turn the printer on.
To change the printer language using the display and IPL
1 Press the Setup button. The Setup menu system appears.
2 Press until you reach Test/Service.
3 Press to enter the Test/Service menu system.
4 Press until you reach CMD Language.
5 Press to enter the CMD Language menu system.
6 Press until you see the language of you want to select.
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7 Press to select the language.
8 Cold boot the printer:
a Remove the printer battery.
b Replace the printer battery.
c Turn the printer on.
To change the printer language using the display and ESC/P
1 Make sure the printer is in Ready mode.
2 Turn the printer off.
3 Open the media door.
4 Press and hold the Feed and Power buttons until the display
shows “Close Printer Door.”
5 Press until you reach CMD Language.
6 Press .
7 Press and hold the Power button until the different command
languages scroll automatically.
8 Press to select the printer language you want to select.
The printer reboots automatically.
Understanding the Printer Sounds
The printer plays sounds when certain actions occur.
Understanding the Printer Sounds
Sound Occurs When:
Power
Hardware
Button You press any of the printer buttons.
• You insert a battery in the printer.
• The printer starts charging the battery.
• You plug in the AC adapter.
• You open the media door.
• You close the media door.
• You insert a cable.
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Understanding the Printer Sounds (continued)
Sound Occurs When:
Error • The printer cannot feed paper or print a job because of
a hardware issue such as the media door open, a paper
jam, or there is no media.
• An error occurs such as a paper jam, a print error, or the
printer is out of range.
Understanding the Backlight
The screen backlight on the printer behaves the same way as a screen
saver on your PC. After a set amount of time elapses without any user
interaction, the backlight goes off. The screen backlight turns on
when:
• the printer begins printing.
• you press a button.
• you connect the printer to external power.
• you are communicating with or sending data to the printer.
You can change the amount of time to have elapse before the
backlight turns off using the Setup menu. Options for backlight are
always off, always on, 5 seconds, 10 seconds, 20 seconds, 30 seconds,
or 60 seconds.
Using the Batteries
The printer uses a rechargeable 7.4 V 2300 mAh lithium-ion battery
(Model AB27) for power. You must fully charge the battery before you
can use the printer. The battery retains a charge for up to five days
when the printer is in Standby mode.
A fully charged battery can usually print over 300 6-inch labels (PB31)
or 500 6-inch labels (PB21) at 25% print density. When the printer
reports low battery, it can usually print over 50 6-inch labels at 10%
print density. The number of labels you can print varies depending on
these factors:
• Age of the battery
• Temperature and humidity of the operating environment
10 PB21 and PB31 Mobile Receipt Printer User Guide
• Printer configuration, including network connection settings
• Type of media loaded in the printer
• Amount of data printed for each label
• Threshold at which you configure the low battery warning
Use Intermec Model AB27 battery only. Use of another battery
may present a risk of fire or explosion.
The Model AB27 battery may present a fire or chemical burn
hazard if mistreated. Do not disassemble, heat above 100 °C
(212 °F), or incinerate. Dispose of used batteries promptly. Keep
away from children.
Installing the Battery
Make sure you fully charge the battery before you use your printer.
You can charge the battery before or after you install them into the
printer.
Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer
To install the battery
1 Lay the printer upside down on a flat surface.
2 Insert the battery with the tab facing away from the front control
panel.
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3 Insert the edge of the battery under the lip of the printer and then
push down until you hear the battery latch click.
Charging the Batteries
There are two ways to charge the printer battery:
• Charge the battery in the AC18 4-bay battery charger. It takes
approximately 4 hours to charge your batteries using the 4-bay
battery charger. For more information, see the AC18 4-Bay Battery
Charger Instructions.
• Connect AC power to the printer using a 12 VDC power supply
and charge the battery while it is in the printer. The battery takes
approximately 3 hours to charge while it is installed in the printer.
To charge the battery inside the printer, you need:
• an Intermec 12 VDC power supply (Model AE19).
• an AC power cord.
To charge the battery inside the printer
1 Install the battery in the printer. For help, see the previous section,
“Installing the Battery” on page 11.
2 Connect the power supply to the DC power connector on the
printer.
3 Connect one end of the power cord to the power supply and then
plug the other end into an AC outlet.
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Understanding the Battery Icons
The easiest way to tell the status of your battery is to look at the
battery icons on the control panel of the printer.
Battery Icon Status
Icon Status
Battery is fully charged.
Battery has a medium charge. You should be able to work for
several more hours before charging or replacing the battery.
Battery is low. Recharge the battery.
Battery is critically low. You need to replace the battery now.
Battery charging error. You may need to replace the battery.
External power connected and there is no battery in the printer.
Extending Battery Life
Follow these guidelines to extend the overall life of your battery:
• Never expose the battery to direct sunlight or temperatures over
50 °C (122 °F).
• Only charge the battery inside the printer using a power supply or
in the 4-bay battery charger (Model AC18).
• Do not set the backlight to always on. The always on setting
disabled automatic power saving modes.
Follow these guidelines to extend the life of your battery between
charges:
• Press the Standby button to put the printer in Standby mode.
• Remove the battery from the printer if you will not be using it for
three days or more.
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• Do not operate the printer when the ambient temperature is
-20 °C (-4 °F) or below.
freezing reduces the overall battery life.
Note: Rechargeable batteries lose their ability to maintain a charge
over time. You can only recharge a battery a finite number of times
before you must replace it.
Using the printer in temperatures below
Loading Media
You can use roll or fanfold receipt media with the printer. The printer
ships with a test page printed to verify that the printer works.
To load media
1 Press the blue media cover release button until the cover releases.
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2 Insert a roll of media. Make sure you load the media clockwise so
that it pulls off the core from the bottom of the printer.
3 Pull out 8 cm (3 in) of the media, and then close the media cover.
4 Press the Feed button to advance the media.
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Using the Card Readers
Before you can use the magnetic stripe reader or the smart card reader,
you need to take the necessary precautions to ensure PCI (Payment
Card Industry) compliance and protect cardholder information.
To ensure PCI compliance
1 Enable encryption in the data collection application.
Note: The applications used to read card information must be
certified. Work with a third-party partner to create a certified
application. Or, download one of the Intermec Developer Library
Resource Kits from www.intermec.com/idl, and then search the
developers forum (www.intermec.com/support/developers
forum) for information about how to create certified applications.
2 Change the Bluetooth pin from the default value before pairing.
3 Make the Bluetooth printer undiscoverable.
Using the Magnetic Stripe Reader
You can use the magnetic stripe reader to send information encoded
on a credit card or driver’s license from your printer to your mobile
computer.
To use the magnetic stripe reader
1 Set up a wireless connection between your printer and your
Intermec mobile computer. For help, see “Connecting the
Printer to Your Network” on page 31.
2 On your mobile computer, start an application that can read
magnetic stripe data.
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3 Place the readable end of the card against the reader, facing the
media compartment.
4 Swipe the card through the magnetic stripe reader.
Using the Smart Card Reader
You can use the smart card reader to read cards embedded with a
smart card chip.
To use the smart card reader
1 Set up a wireless connection between your printer and your
Intermec mobile computer. For help, see “Connecting the
Printer to Your Network” on page 31.
2 On your mobile computer, start an application that can read
smart card information.
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smart card chip
3 Orient the smart card with the chip facing the printer.
4 Insert the card into the smart card reader.
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