Intermec PB21A30000000 User Manual

PB

21

&

Mobile Receipt Printer

PB

User’s

Guide

31

Intermec Technologies Corporation

Worldwide Headquarters
6001 36th Ave.W.
Everett, WA 98203
U.S.A.

www.intermec.com

The information contained herein is provided solely for the purpose of allowing customers to
operate and service Intermec-manufactured equipment and is not to be released, reproduced, or
used for any other purpose without written permission of Intermec Technologies Corporation.

Information and specifications contained in this document are subject to change without prior
notice and do not represent a commitment on the part of Intermec Technologies Corporation.

© 2009 by Intermec Technologies Corporation. All rights reserved.

The word Intermec, the Intermec logo, Norand, ArciTech, Beverage Routebook, CrossBar,
dcBrowser, Duratherm, EasyADC, EasyCoder, EasySet, Fingerprint, i-gistics, INCA (under license),
Intellitag, Intellitag Gen2, JANUS, LabelShop, MobileLAN, Picolink, Ready-to-Work, RoutePower,
Sabre, ScanPlus, ShopScan, Smart Mobile Computing, SmartSystems, TE 2000, Trakker Antares,
and Vista Powered are either trademarks or registered trademarks of Intermec Technologies
Corporation.

There are U.S. and foreign patents as well as U.S. and foreign patents pending.

Wi-Fi is a registered certification mark of the Wi-Fi Alliance.

Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A.

ii PB21/PB31 Mobile Receipt Printer User’s Guide

Contents

Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

Global Services and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

Warranty Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

Web Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Service Location Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Who Should Read This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii

Using the PB21/PB31 Mobile Receipt Printer . . . . . . . . . . . . . . . . . . . . . . . . . 1

1

Learning About the PB21/PB31 Mobile Receipt Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Identifying the Parts of the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Understanding the Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Understanding the Printer Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Understanding the Printer Sounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Understanding the Backlight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Using the Batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Installing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Charging the Batteries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Understanding the Battery Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Extending Battery Life. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Contents

Loading Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Printing a Test Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Configuring the PB21/PB31 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

2

Configuring the PB21/PB31 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Understanding the Display Modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Understanding Ready Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Understanding Information Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Understanding Pause Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Understanding Setup Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Understanding Error Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Understanding Test Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Changing Configuration Settings From the Display . . . . . . . . . . . . . . . . 24

Changing WiFi Configuration Settings From PrintSet . . . . . . . . . . . . . . 25

Changing Configuration Settings Using the Command Line . . . . . . . . 25

PB21/PB31 Mobile Receipt Printer User's Guide iii

Contents

Changing Configuration Settings From the Printer Home Page. . . . . . 26

Changing Configuration Settings Using SmartSystems Foundation. . 26

Changing the Printer Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Establishing Communications With a Host . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Setting Up Bluetooth Communications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Setting Up 802.11 Radio Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Configuring Wireless Printing Using IPL. . . . . . . . . . . . . . . . . . . . . . . . . . .32

Configuring Wireless Printing Using Fingerprint . . . . . . . . . . . . . . . . . . . 35

Setting Up USB Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Setting Up Serial Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Downloading Fonts and Graphics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Troubleshooting and Maintaining the PB21/PB31. . . . . . . . . . . . . . . . . . 41

3

Troubleshooting the PB21/PB31 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Contacting Product Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Understanding Error Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Troubleshooting Printer Problems and Finding Solutions . . . . . . . . . . . . . . . . . . . 44

Troubleshooting Communication Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Using the Line Analyzer in Fingerprint. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Using Dump Mode in IPL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Resetting the PB21/PB31 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Upgrading the Firmware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Cleaning the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

A

Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Accessories for the PB21/PB31 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

B

Factory Default Settings (Fingerprint Printers)I . . . . . . . . . . . . . . . . . . . .60

Factory Default Settings (IPL Printers). . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Factory Default Settings (ESC/P Printers) . . . . . . . . . . . . . . . . . . . . . . . . . . 62

IPL and Fingerprint Setup Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

C

iv PB21/PB31 Mobile Receipt Printer User's Guide

IPL Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Fingerprint Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

I

PB21/PB31 Mobile Receipt Printer User's Guide v

Before You Begin

Before You Begin

This section provides you with safety information, technical support
information, and sources for additional product information.

Safety Information

Your safety is extremely important. Read and follow all warnings and
cautions in this document before handling and operating Intermec
equipment. You can be seriously injured, and equipment and data can
be damaged if you do not follow the safety warnings and cautions.

This section explains how to identify and understand warnings,
cautions, and notes that are used in this document.

A warning alerts you of an operating procedure, practice,
condition, or statement that must be strictly observed to avoid
death or serious injury to the persons working on the equipment.

A caution alerts you to an operating procedure, practice,
condition, or statement that must be strictly observed to prevent
equipment damage or destruction, or corruption or loss of data.

Note: Notes either provide extra information about a topic or contain
special instructions for handling a particular condition or set of
circumstances.

Global Services and Support

Warranty Information

To understand the warranty for your Intermec product, visit the
Intermec web site at www.intermec.com and click Support >
Returns and Repairs > Warranty.

vi PB21/PB31 Mobile Receipt Printer User's Guide

Before You Begin

Web Support

Visit the Intermec web site at www.intermec.com to download our
current manuals (in PDF).

Visit the Intermec technical knowledge base (Knowledge Central) at

intermec.custhelp.com to review technical information or to request

technical support for your Intermec product.

Telephone Support

In the U.S.A. and Canada, call 1-800-755-5505.

Outside the U.S.A. and Canada, contact your local Intermec
representative. To search for your local representative, from the
Intermec web site, click About Us > Contact Us.

Service Location Support

For technical support in South Korea, use the after service locations
listed below:

AWOO Systems
102-1304 SK Ventium
522 Dangjung-dong
Gunpo-si, Gyeonggi-do Korea, South 435-776
Contact: Mr. Sinbum Kang
Telephone: [phone]
Email: [e-mail]

Sammi Information Systems Co Ltd
7-9FL, Seo Jo Building
103-15, Galwor-Dong
Seoul, Yong San-ku Korea, South 140-807
Contact: Kyung-Hee Koo
Telephone: [phone]
Email: [e-mail]

Who Should Read This Manual

This user’s guide is for the person who is responsible for installing,
configuring, and maintaining the PB21/PB31 printer.

This guide provides you with information about the features of the
PB21/PB31, and how to install, configure, operate, maintain, and
troubleshoot it.

PB21/PB31 Mobile Receipt Printer User's Guide vii

Before You Begin

Before you work with the PB21/PB31, you should be familiar with
your network and general networking terms, such as IP address.

Related Documents

This table contains a list of related Intermec documents and their
part numbers.

Document Title

Intermec Fingerprint Command Reference Manual

Intermec Fingerprint Programmer’s Reference Manual

Intermec Printer Language (IPL) Developer’s Guide

Intermec Printer Language (IPL) Command Reference Manual

ESC/P Programmer’s Reference Manual

ZSIM Programmer’s Guide

The Intermec web site at www.intermec.com contains our
documents (as PDF files) that you can download for free.

To downlo a d documents

1 Visit the Intermec web site at www.intermec.com.

2 Click Support > Manuals.

3 Use the Product Category field, the Product Family field, and

the Product field to help you locate the product whose
documentation you want to download.

viii PB21/PB31 Mobile Receipt Printer User's Guide

1

Using the PB21/PB31 Mobile Receipt Printer

Use this chapter to familiarize yourself with the PB21/PB31
mobile receipt printer. In this chapter you will find these
sections:

• Learning About the PB21/PB31 Mobile Receipt

Printer

• Using the Batteries

• Loading Media

• Printing a Test Page

1

Chapter 1 — Using the PB21/PB31 Mobile Receipt Printer

Learning About the PB21/PB31 Mobile Receipt Printer

The PB21/PB31 is a rugged direct thermal receipt printer that is
designed for use with Intermec mobile computers, Intermec fixed
computers, and Intermec vehicle mount computers as well as the
SF51 and SR61 scanners. The PB21 uses 50.8 mm (2 in) media and the
PB31 uses 76.2 mm (3 in) media.

The PB21/PB31 provides:

• print resolution of 203 dpi.

• print speeds of up to 100 mm per second (4 ips).

• 802.11 or Bluetooth radio options.

Identifying the Parts of the Printer

Use this illustration to familiarize yourself with some of the features
of the PB21/PB31.

Media cover release button

Ready-to-Work indicator

Feed button

Standby

Information

Setup

PB21/PB31 : This illustration shows the important features of the PB21/PB31.
A weather-resistant flap protects the communications ports and the external
power connector.

2 PB21/PB31 Mobile Receipt Printer User’s Guide

Card reader
(optional)

Chapter 1 — Using the PB21/PB31 Mobile Receipt Printer

OK

SETUP:

SER-COM

Standby button Info button

Feed button

Setup button

Ready-to-Work
indicator

Understanding the Control Panel

The PB21/PB31 control panel contains four buttons, a liquid crystal
display (LCD), and one LED indicator. Use the four buttons to
navigate the menu system and perform functions on the PB21/PB31
printer. See the following tables to understand the buttons, the menu
system, and what the LED means.

Printer Control Panel

Understanding How to Use the PB21/PB31 Buttons

Button
Name

Button Function

Feed Press to advance the media. The amount of media that

feeds is dependent on the type of media you are using.
It will advance by 5 mm (0.2 inch), or feed a configured
length of media based on your media and settings.

If the printer is printing, pressing this button causes
the printer to pause. Press the button again to resume
printing.

Setup Press to display the Setup menu. With ESC/P firmware,

press and hold to cancel printing.

Standby
(Power)

Press to put the printer in Standby mode. In Standby
mode, power to the radio, the display, and the
backlight are turned off.

Press to turn the printer back on and put in Ready

PB21/PB31 Mobile Receipt Printer User’s Guide 3

mode.

Chapter 1 — Using the PB21/PB31 Mobile Receipt Printer

Understanding How to Use the PB21/PB31 Buttons (continued)

Button
Name

Button Function

Info Press to display a summary of network connection

information and error conditions. Each setting in the
summary information displays on the screen for five
seconds.

In Fingerprint and IPL, press this button in Pause
mode to cancel the print job.

All of the buttons can act as “soft keys,” which means that the
function of each button depends on the state of the printer. A small
icon appears in the screen next to the button to indicate the function
it performs.

Understanding the Soft Keys

Button Soft Keys Description

• Moves up one level in the menu system. This soft

key appears in Setup mode.

• Increases the value of a number when editing

settings such as an IP address. This soft key
appears in Setup mode.

• Pauses the printing job. This icon appears only

when you are printing.

Exit Setup mode and return to Ready mode.

Moves through the settings at the same level in the
menu system.

• Moves down one level in the menu system and

saves changes to a setting.

• Exits a printing job or exits Information mode.

4 PB21/PB31 Mobile Receipt Printer User’s Guide

Chapter 1 — Using the PB21/PB31 Mobile Receipt Printer

FP

IPL

ESCP

ZSIM

There is only one LED on the PB21/PB31 printer: the Ready-to­Work™ indicator.

Understanding the Ready-to-Work Indicator

Indicator State Description

Off One of several conditions:

• The printer is in Standby mode.

• The printer is in Info mode.

• The printer is in Setup mode.

On The PB21/PB31 is turned on and operating.

Blinking One of several conditions:

• The printer is out of paper.

• The media cover is open.

• There is a printer error that requires you to perform an

action. For a list of possible problems, see

“Troubleshooting the PB21/PB31” on page 42.

Understanding the Printer Language

Your PB21/PB31 printer comes with Intermec Printer Language (IPL),
Fingerprint, ESC/P, and ZSIM. The language you choose affects the
functionality of the printer and how you interact with it. This manual
contains information for using the different types of printer
language.

When the printer is shipped from the factory, the first person to turn
on the printer will have the option of choosing which printer
language to run on the printer.

• Press the appropriate button to choose a language.

Choosing the Printer Firmware

PB21/PB31 Mobile Receipt Printer User’s Guide 5

Chapter 1 — Using the PB21/PB31 Mobile Receipt Printer

The current firmware type and version display on the PB21/PB31
screen when the printer is in Ready mode.

IPL 12.0.0

The screen of a PB21/PB31 running IPL firmware

Understanding the Printer Sounds

The PB21/PB31 plays sounds in response to several actions that you
can take with the printer. Use the following table to understand when
the sounds occur and what they mean.

Understanding the Printer Sounds

Sound Occurs When:

Power

Hardware You open the media door, close the media door, or insert a

Button You press any of the PB21/PB31 buttons.

Error

• You insert a battery in the printer.

• The PB21/PB31 starts charging the battery.

• You plug in the AC adaptor.

cable.

• The printer cannot feed paper or print a job because of

a hardware issue such as the media door open, a paper
jam, or there is no media.

• An error occurs such as a paper jam, a print error, or the

printer is out of range.

Understanding the Backlight

The screen backlight on the PB21/PB31 behaves the same way as a
screen saver on your PC. After a set amount of time elapses without
any user interaction, the backlight goes off. The screen backlight
turns on when:

• the printer begins printing.

6 PB21/PB31 Mobile Receipt Printer User’s Guide

• you press a button.

• you connect the printer to external power.

• you are communicating with or sending data to the printer.

You can change the amount of time to have elapse before the
backlight turns off using the Setup menu. Options for backlight are
always off, always on, 5 seconds, 10 seconds, 20 seconds, 30 seconds,
or 60 seconds.

Using the Batteries

The PB21/PB31 uses a rechargeable 2250 mAh lithium-ion battery
(Model AB27) for power. You must fully charge the battery before you
can use the PB21/PB31. A fully charged battery can last up to one
week without needing to be recharged when the printer is in Standby
mode.

Use Intermec Model AB27 battery only. Use of another battery
may present a risk of fire or explosion.

The Model AB27 battery may present a fire or chemical burn
hazard if mistreated. Do not disassemble, heat above 100°C
(212°F), or incinerate.

Chapter 1 — Using the PB21/PB31 Mobile Receipt Printer

Dispose of used batteries promptly. Keep away from children.

Installing the Battery

Make sure you fully charge the battery before you use your PB21/
PB31. You can charge the battery before or after you install them into
the PB21/PB31.

To install the battery

1 Lay the PB21/PB31 upside down on a flat surface.

PB21/PB31 Mobile Receipt Printer User’s Guide 7

Chapter 1 — Using the PB21/PB31 Mobile Receipt Printer

2 Insert the battery with the tab facing away from the front control

panel.

3 Insert the edge of the battery under the lip of the PB21/PB31 and

then push down until you hear the battery latch click.

8 PB21/PB31 Mobile Receipt Printer User’s Guide

Charging the Batteries

There are two ways to charge the PB21/PB31 battery:

• Connect AC power to the printer using a 12 VDC power supply

and charge the battery while it is in the PB21/PB31.

• Charge the battery in the AC18 4-bay battery charger. It takes

approximately 4 hours to charge your batteries using the 4-bay
battery charger.

For information on charging your battery in the 4-bay battery
charger, see the AC18 4-Bay Battery Charger Instructions.

It takes approximately 3 hours to charge the battery while it is
installed in the PB21/PB31 printer. To charge the battery inside the
PB21/PB31, you need:

• an Intermec 12 VDC power supply (Model AE19).

• an AC power cord.

To charge the battery inside the PB21/PB31

1 Install the battery in the PB21/PB31. For help, see the previous

section, “Installing the Battery” on page 7.

Chapter 1 — Using the PB21/PB31 Mobile Receipt Printer

2 Connect the power supply to the DC power connector on the

printer.

3 Connect one end of the power cord to the power supply and then

plug the other end into an AC outlet.

Understanding the Battery Icons

The easiest way to tell the status of your battery is to look at the
battery icons on the control panel of the PB21/PB31.

Battery Icon Status

Icon Status

Battery is fully charged.

Battery has a medium charge. You should be able to work for
several more hours before charging or replacing the battery.

Battery is low. Recharge the battery.

PB21/PB31 Mobile Receipt Printer User’s Guide 9

Chapter 1 — Using the PB21/PB31 Mobile Receipt Printer

Battery Icon Status (continued)

Icon Status

Battery is critically low. You need to replace the battery now.

Battery charging error. You may need to replace the battery.

External power connected and there is no battery in the printer.

Extending Battery Life

Here are some tips for extending the overall life of your battery:

• Never expose the battery to direct sunlight or temperatures over

50°C (122°F).

• Only charge the battery inside the PB21/PB31 using a power

supply or in the 4-bay battery charger (Model AC18).

• Do not set the backlight to always on. The always on setting

disabled automatic power saving modes.

Here are some tips for extending the life of your battery between
charges:

• Press the Standby button to put the printer in Standby mode.

• Remove the battery from the printer if you will not be using it for

three days or more.

• Do not operate the printer when the ambient temperature is -20 C

(-4 F) or below.

Using the PB21/PB31 in temperatures below

freezing reduces the overall battery life.

Remember that any rechargeable battery loses its ability to maintain a
charge over time. You can only recharge it a finite number of times
before you must replace it.

10 PB21/PB31 Mobile Receipt Printer User’s Guide

Loading Media

You can use roll or fanfold receipt media with the PB21/PB31 printer.
The PB21/PB31 ships with a small amount of media loaded and a test
page printed to verify that the printer works. For information on
media, see “Specifications” on page 54.

To load med ia

1 Press down on the blue media cover release button until the cover

releases.

Chapter 1 — Using the PB21/PB31 Mobile Receipt Printer

PB21/PB31 Mobile Receipt Printer User’s Guide 11

Chapter 1 — Using the PB21/PB31 Mobile Receipt Printer

2 Insert a roll of media. Make sure you load the media clockwise so

that it pulls off the core from the bottom of the printer.

3 Pull out approximately 8 cm (3 in) of the media.

12 PB21/PB31 Mobile Receipt Printer User’s Guide

Chapter 1 — Using the PB21/PB31 Mobile Receipt Printer

4 Close the media cover until it latches.

5 Press the Feed button to advance the media.

Printing a Test Page

After you have loaded media in the printer, you are ready to print a
test page. You can choose from several test page options for each of
the printer language. If you cannot get the test page information to
print, see “Troubleshooting the PB21/PB31” on page 42.

To print a test page with a PB21/PB31 loaded with IPL

1 Press the Setup button.

2 Press until you reach Test/Service.

3 Press to enter the Test/Service menu system.

4 Press to enter the Testprint Config menu.

5 Press to enter the Config menu.

6 Press to choose a testprint.

7 Press to print the Config testprint of your choice.

PB21/PB31 Mobile Receipt Printer User’s Guide 13

Chapter 1 — Using the PB21/PB31 Mobile Receipt Printer

To print a test page with a PB21/PB31 loaded with Fingerprint

1 Press the Setup button.

2 Press until you reach Print Defs.

3 Press to enter the Print Defs menu system.

4 Press until you reach Testprint.

5 Press to enter the Testprint menu.

6 Press to choose a testprint.

7 Press to print the testprint of your choice.

To print a self test with a PB21/PB31 loaded with ESC/P

• Send the ESC EZ{TP} command to the printer.

14 PB21/PB31 Mobile Receipt Printer User’s Guide

2

Configuring the PB21/PB31

In this chapter you will find these sections:

• Configuring the PB21/PB31

• Establishing Communications With a Host

• Downloading Fonts and Graphics

17

Chapter 2 — Configuring the PB21/PB31

IPL 12.0.0

Configuring the PB21/PB31

You can change the configuration settings of the PB21/PB31 printer
directly from:

• the display.

• the host PC using PrintSet.

• the host PC using the command line.

• the printer home page.

• SmartSystems

For more information on the IPL and Fingerprint menu systems, see

“IPL and Fingerprint Setup Menus” on page 65.

Understanding the Display Modes

The PB21/PB31 has six display modes to help you effectively interact
with the printer: Ready, Information, Paused, Setup, Error, and Test.
Use the following sections to understand the different printer modes.

Understanding Ready Mode

The printer is in Ready mode when the printer is on and ready to
print. The main screen displays the power status, the radio status, and
the printer language and version.

TM

Foundation.

The PB21/PB31 in Ready Mode

18 PB21/PB31 Mobile Receipt Printer User’s Guide

Chapter 2 — Configuring the PB21/PB31

OK

I/O serial
8N1 9600

CANCEL

PAUSE

PAUSE

Understanding Information Mode

When the printer is in Information mode, it displays a subset of
pertinent information about the printer. If the printer experienced an
error, the error message displays first followed by the printer
information. Each message displays on the screen for five seconds.
After five seconds on the last information screen, the printer exits
Information mode.

The PB21/PB31 in Information Mode

To enter Information mode

• Press the Information button on the control panel.

Understanding Pause Mode

Use Pause mode to momentarily stop printing or to cancel a current
print job. Once you pause the printer, the Pause mode screen appears.
Use the Feed button to both pause and resume printing.

The PB21/PB31 in Pause Mode

To enter Pause mode

• Press the Feed button while the printer is printing.

To resu me p r inting

• Press the Feed button.

PB21/PB31 Mobile Receipt Printer User’s Guide 19

Chapter 2 — Configuring the PB21/PB31

OK

SETUP:

SER-COM

To cancel a print job

1 Press the Feed button to pause printing (Fingerprint, IPL, or

ESC/P).

2 Press the Information button (or soft key) to cancel the print

job (Fingerprint or IPL) or press and hold the Pause button in
ESC/P.

Understanding Setup Mode

Use Setup mode to change the settings on the printer.

Sample Setup Mode Screen

To enter or exit Setup mode

• Press the Setup button.

Once you enter Setup mode, there are two editing modes: normal and
enhanced.

Editing Settings in Setup Mode

Editing Mode To Navi g a t e To Accept Value

Normal

• Press to move among choices.

Press .

• Press to go up a level in menu

system.

Enhanced

• Press to move within the editable

fields. When the field blinks, you
can edit it.

Press .

• Press to increase the value of the

field.

20 PB21/PB31 Mobile Receipt Printer User’s Guide

Chapter 2 — Configuring the PB21/PB31

OK

BAUDRATE:

9600

OK

IP ADDRESS:

130.42.240.102

DOOR OPEN

Normal Editing Mode: In normal editing mode, you see an up arrow and a right
arrow for making selections.

Enhanced Editing Mode: In enhanced editing mode you have a plus sign and a
right arrow to change the value of numeric fields.

Understanding Error Mode

The printer enters Error mode when it detects an error condition such
as a low battery or a paper fault. Some error messages appear on the
screen immediately when they occur, such as DOOR OPEN. Other
error messages do not appear until you press the Information
button. If there is more than one error at a given time, the errors
display in the order that they occurred.

Sample Error Mode Screen

If you encounter an error message, see “Understanding Error

Messages” on page 42 for information on how to fix the problem.

PB21/PB31 Mobile Receipt Printer User’s Guide 21

Chapter 2 — Configuring the PB21/PB31

OK

TEST LABELS

CHESS

Understanding Test Mode

Use Test mode to verify printer settings, test printing, restore factory
default settings, or enter Dump mode for troubleshooting purposes.
Two test modes are available: Test mode and Extended Test mode.

Using Test Mode

Test mode is a simple sequence of events which requires little user
interaction. Extended Test mode requires more user interaction and
lets you choose which actions you want the printer to perform.

To enter Te s t m o de

1 Make sure the printer is in Ready mode and is loaded with media.

2 Press the Feed and Standby buttons at the same time and hold

until Select Media appears on the screen and it displays the type of
media you are using.

3 Release both buttons. The printer performs a test feed (sensor

calibration), prints, and then enters Dump mode.

The printer is now in Dump mode and it scans the
communication ports. Any characters received on the
communication ports are printed.

4 Press Feed to exit Dump mode.

After you exit Dump mode, the printer returns to Ready mode. For
more information on Dump mode, see “Troubleshooting

Communication Problems” on page 46.

Using Extended Test Mode

Use Extended Test mode to run additional diagnostic tests, entering
Dump mode, and resetting to factory defaults.

Sample Extended Test Mode Screen

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Chapter 2 — Configuring the PB21/PB31

To enter Extended Test mode

1 Make sure that the printer is loaded with media.

2 Press the media cover release button to open the media cover.

3 Press the Standby button to turn the printer off.

4 Press Feed and Standby buttons at the same time until CLOSE

PRINTER DOOR appears on the screen.

5 Close the media cover. You are now in Extended Test mode.

• Press to cycle through the options.

• Press to select a test option.

• Press to exit Extended Test mode.

Options in Extended Test Mode

Function Description

Select Media This option is almost the same as the process in Test

mode, except that the printer performs a slow test
feed in Extended Test mode. The slow test feed
enables the printer to perform a slow sensor
calibration which can help resolve mark detection
problems.

Test Labels This option allows you to print test labels one at a

time. Press to print the next label.

Dump Mode This options enters Dump mode. For more

information on Dump mode,

Communication Problems” on page 46.

Factory Default This option restores the factory default settings. Press

to select this option and then follow the

instructions on the screen.

Exit to Setup This option exits Extended Test mode and puts the

printer in Setup mode.

Exit This option exits Extended Test mode

see “Troubleshooting

PB21/PB31 Mobile Receipt Printer User’s Guide 23

Chapter 2 — Configuring the PB21/PB31

SETUP:

NET-COM, NET1

SETUP:

NETWORK

SETUP:

FEEDADJ

SETUP:

SER-COM,UART1

Starting point

SETUP:

MEDIA

SETUP:

PRINT DEFS

SETUP:

POWER

SETUP:

DISPLAY

Changing Configuration Settings From the Display

You need to enter Setup mode before you can change configuration
settings. For more information on entering Setup mode and
navigating through the settings, see “Understanding Setup Mode”

on page 20.

The top levels of the Setup menu are organized in a one-way loop.
Each level has several sub-levels.

The Main Levels of the Setup Menu in Fingerprint

24 PB21/PB31 Mobile Receipt Printer User’s Guide

Chapter 2 — Configuring the PB21/PB31

SETUP:

NETWORK

SETUP:

TEST/SERVICE

SETUP:

MEDIA

SETUP:

SER-COM

Starting point

SETUP:

CONFIGURATION

SETUP:

POWER

SETUP:

DISPLAY

The Main Levels of the Setup Menu in IPL

ESC/P supports six types of setup commands:

• Bluetooth - set Bluetooth parameters

• Download - download fonts and graphics to the printer

• Easy print mode - print receipts, tickets, and reports

• Line printer mode - print receipts, tickets, and reports

• Query - retrieve information about the printer or a print request,

cancel printing, or reset the printer

• WiFi - set WiFI parameters

Changing WiFi Configuration Settings From PrintSet

PrintSet is a printer configuration tool that you can download from
the Intermec web site. PrintSet can communicate with your printer
through a serial cable or a network connection. It works on all PCs
running Windows 98 (or later). PrintSet allows you to easily change all
of the setup parameters. It also includes setup wizards to guide you
through some common configuration tasks.

Changing Configuration Settings Using the Command Line

You can change configuration parameters by sending commands
directly to the printer using your terminal program (HyperTerminal)
and a serial or network connection.

PB21/PB31 Mobile Receipt Printer User’s Guide 25

Chapter 2 — Configuring the PB21/PB31

If your printer uses the Fingerprint language, you use the SETUP
command, followed by the node, subnode, and parameters setting.
Fingerprint automatically sends feedback to HyperTerminal as you
type.

If you want to see what you are typing with IPL, you need to complete
the following procedure.

To see IPL commands as you type

1 From the HyperTerminal menu, select File > Properties > the

Settings tab.

2 Click the ASCII Setup button.

3 Select Echo typed characters locally.

4 Click OK twice.

Changing Configuration Settings From the Printer Home Page

If you have an 802.11 radio in your printer and it is connected to the
network, you can use your web browser to open the printer home page
and make configuration changes. To connect to a wireless network,
follow the procedure in “Setting Up 802.11 Radio

Communications” on page 30.

To make changes to the configuration

• From the home page, click Configuration.

For more information on how to change configuration settings, see
the Fingerprint Command Reference Manual, the IPL Programmer’s

Command Reference Manual, or the ESC/P Programmer’s Reference
Manual. You can download these documents from the Intermec web

site at www.intermec.com.

Changing Configuration Settings Using SmartSystems Foundation

You can use the SmartSystems console to change configuration
settings on your printer. The PB21/PB31 ships with the
SmartSystems client loaded on it. The console is part of
SmartSystems Foundation and is available from the Intermec web
site. To download SmartSystems Foundation, go to

www.intermec.com/products/smrtsysfoundation/index.aspx.

26 PB21/PB31 Mobile Receipt Printer User’s Guide

Changing the Printer Language

The following printer languages are available on the PB21 and PB31
printers:

• Fingerprint

• IPL

• ESC/P

• DSim

• ZSim

The most frequently used methods of changing languages are by
using HyperTerminal and through the display settings. These
methods are described below.

To change the printer language using the display settings

• Press the Setup button to the change command language

function. See Appendix C for the Fingerprint and IPL menu trees.

To change the printer language using Fingerprint and HyperTerminal

1 Select Start > Accessories> Communications > Hyperterminal

to start HyperTerminal.

Chapter 2 — Configuring the PB21/PB31

2 Send the enable administrator rights command:

run “su -p pass admin

3 Send the run command to change the printer language to IPL:

setlanguage IPL -r

To change the printer language using IPL and HyperTerminal

1 Select Start > Accessories> Communications > Hyperterminal

to start HyperTerminal.

2 Send the enable administrator rights command:

<STX><ESC>.y, su -p pass admin <ETX>

3 Send the run command to change the printer language:

<STX><EXC> .y,setlanguage FP -r<ETX>

To change the printer language using ESC/P and HyperTerminal

1 Select Start > Accessories> Communications > Hyperterminal

to start HyperTerminal.

PB21/PB31 Mobile Receipt Printer User’s Guide 27

Chapter 2 — Configuring the PB21/PB31

2 Enter U-shell. Press the ESC key and type:

{SYS:USH}

3 Send the enable administrator rights command:

su -p pass admin

4 Send the run command to change the printer language:

setlanguage IPL -r

Establishing Communications With a Host

The PB21/PB31 must establish communications with a host that will
send the data for the printer to print. The PB21/PB31 provides four
ways to communicate with a host:

• Bluetooth radio communications

• 802.11 b/g radio communications

• USB communications

• Serial communications

Setting Up Bluetooth Communications

The PB21/PB31 can contain a Bluetooth radio that allows wireless
communications with a remote device from distances up to 100
meters (approximately 328 feet) depending on the Bluetooth range
capabilities of the remote device, environmental conditions, and
obstructions. For the Bluetooth-enabled devices to exchange data,
both devices must establish a connection. Bluetooth software is
always running in the background.

The PB21/PB31 cannot initiate a Bluetooth connection. One of the
devices must request a connection with the printer. The PB21/PB31
then accepts or rejects the connection. Use Intermec Settings on the
mobile computer to enable the Bluetooth settings on the PB21/PB31.

The PB21/PB31 can also connect to Bluetooth scanners, such as the
SF51 and the SR61. You can create the bar code labels you need to
connect the printer to a Bluetooth scanner using EasySet software.
You can download a free version of EasySet from the Intermec web
site at www.intermec.com.

28 PB21/PB31 Mobile Receipt Printer User’s Guide

Chapter 2 — Configuring the PB21/PB31

Each PB21/PB31 equipped with a Bluetooth radio has a unique
Bluetooth Device Address (BDA) loaded into its module when
manufactured. You can find the BDA on the certification label located
on the bottom of the printer.

To set up Bluetooth communications with a mobile computer

• Follow the procedure to discover and connect to Bluetooth devices

in your mobile computer user’s manual.

Note: For maximum security, you need to configure a Bluetooth
passcode for the PB21/PB31. The default passcode for the PB21/PB31
is “1234.”

To set up Bluetooth communications with a scanner

1 Download and install EasySet.

2 Create the following bar code labels using EasySet:

• Administrator reset factory defaults

• Bluetooth parameters - security - not active

• Bluetooth parameters - connect/disconnect - compose BT

address

• Bluetooth parameters - security - compose PIN

3 Scan the bar code labels with the Bluetooth scanner.

Understanding Bluetooth Radio Icons

Icon Description

The Bluetooth radio is on and the printer is not connected to a
serial cable.

The Bluetooth radio is turned off. The Bluetooth radio turns off
when you connect a serial cable.

PB21/PB31 Mobile Receipt Printer User’s Guide 29

Chapter 2 — Configuring the PB21/PB31

Setting Up 802.11 Radio Communications

The PB21/PB31 can have an internal 802.11 b/g radio to transfer and
receive data using wireless communications. This manual assumes
that you have already set up your wireless communications network
including your access points. The following procedures include
information on setting up wireless security for both IPL and
Fingerprint versions of the PB21/PB31.

The PB21/PB31 supports these authentication modes: none, WEP,
WPA Personal and Enterprise mode (802.1x authentication), WPA2
Personal and Enterprise mode (802.1x authentication).

Note: WPA and WPA2 Enterprise modes currently support PEAP,
TTLS, and LEAP. For LEAP authentication, the PB21/PB31 supports
Open EAP, but does not support Network EAP.

To set up the PB21/PB31 to work in your wireless network, you will
need:

• Serial cable (P/N 075497-xxx)

• Host PC running Windows or Linux

• A communications application such as HyperTerminal

Note: If you are using IPL commands with HyperTerminal, you may
want to be able to see the commands as you type them on your
screen. For help, see “Changing Configuration Settings Using the

Command Line” on page 25.

To set up the PB21/PB31 for wireless communications

1 Connect the 8-pin circular DIN connector to the serial port on the

PB21/PB31.

2 Connect the other end of the serial cable to a serial port on the

back of your PC.

3 Open HyperTerminal on your PC and configure the following

parameters for the serial port:

Parameter Default Setting

Baud rate 115200

Data bits 8

30 PB21/PB31 Mobile Receipt Printer User’s Guide

Chapter 2 — Configuring the PB21/PB31

Parameter Default Setting

Parity None

Stop bits 1

4 From the host PC, check the wireless settings.

If you have an IPL version of the printer, send these commands to
the PB21/PB31:

<STX><SI>wt,SSID<ETX>
<STX><SI>wt,WEP1<ETX>
<STX><SI>wt,WEP2<ETX>
<STX><SI>wt,WEP3<ETX>
<STX><SI>wt,WEP4<ETX>
<STX><SI>wt,AUTH<ETX>
<STX><SI>wt,WPA<ETX>
<STX><SI>wt,WPA2<ETX>
<STX><SI>wt,WPA_PSK<ETX>
<STX><SI>wt,ROAM<ETX>
<STX><SI>wt,PWR_MODE<ETX>
<STX><SI>wt,CHANNEL<ETX>
<STX><SI>wt,AP_MAC<ETX>
<STX><SI>wt,SIGNAL<ETX>
<STX><SI>wt,SPEED<ETX>
<STX><SI>wt,ACTIVE<ETX>

If you have a Fingerprint version of the printer, send this
command to the PB21/PB31:

setup write "wlan","uart1:"

5 Set up the PB21/PB31 to use the correct SSID and authentication

modes. See one of the following procedures to configure wireless
printing on your IPL or Fingerprint printer.

6 If you are going to use certificates for validation, transfer the

certificate to the printer. The printer can accept .pfx, .pem, and
.der certificates.

7 Verify that the PB21/PB31 is connected to the access point and

make sure it has an IP address allocated to it.

PB21/PB31 Mobile Receipt Printer User’s Guide 31

Chapter 2 — Configuring the PB21/PB31

Understanding the 802.11 Radio Icons

Icon Description

Use the following sections to set most of your wireless
communication settings. For help with additional commands and
information, see either the Fingerprint Programmer’s Reference

Manual or the IPL Developer’s Guide. You can download both

documents from the Intermec web site at www.intermec.com.

Excellent signal

Strong signal

Good signal

Weak signal

Poor signal

No signal

Configuring Wireless Printing Using IPL

Use the following procedures to configure your PB21/PB31 with IPL
for wireless printing.

To configure the printer to use WEP authentication

1 Send the following commands to login as an admin and set the

SSID:

<STX><ESC>.x,su -p pass admin<ETX>
<STX><SI>ws,SSID,xxxxx<ETX>

where xxxxx can be from 0 to 32 alphanumeric characters.

Note: The default password for logging in as an admin is “pass.”
If you have changed the password, you will need to use your
password instead of “pass.”

32 PB21/PB31 Mobile Receipt Printer User’s Guide

Chapter 2 — Configuring the PB21/PB31

2 Send the following commands to configure the WEP keys. The

following example sets WEP key 1 to 1234 and enables WEP key 1.

<STX><SI>ws,WEP1, 0x0001020304<ETX>
<STX><SI>ws,.WEP_KEY,1<ETX>

3 Send the following command to activate the settings.

<STX><SI>ws,ACTIVE,1<ETX>

To configure the printer to use WPA-PSK or WPA2-PSK mode

1 Send the following commands to login as an admin and set the

SSID:

<STX><ESC>.x,su -p pass admin<ETX>
<STX><SI>ws,SSID,xxxxx<ETX>

where xxxxx can be from 0 to 32 alphanumeric characters.

2 Send one of the following commands to turn on WPA or WPA2

authentication. Send the WPA-PSK or WPA2-PSK command to set
a pre-shared key:

<STX><SI>ws,WPA,ON<ETX>
<STX><SI>ws,WPA2,ON<ETX>
<STX><SI>ws,WPA_PSK, xxxxxxxxxx<ETX>

where xxxxxxxxxx is a value between 8 and 64 characters.

3 Send the following command to activate the settings:

<STX><SI>ws,ACTIVE,1<ETX>

To configure the PB21/PB31 to use WPA or WPA2 Enterprise mode

1 Send the following commands to login as an admin and set the

SSID:

<STX><ESC>.x,su -p pass admin<ETX>
<STX><SI>ws,SSID,xxxxx<ETX>

where xxxxx can be from 0 to 32 alphanumeric characters.

Note: The default password for logging in as an admin is “pass.” If
you have changed the password, you will need to use your
password instead of “pass.”

2 Send one of the following commands to enable WPA-802.1x or

WPA2-802.1x authentication. You should also send the WPA_PSK
command that does not contain a value:

PB21/PB31 Mobile Receipt Printer User’s Guide 33

Chapter 2 — Configuring the PB21/PB31

<STX><SI>ws,WPA,ON<ETX>
<STX><SI>ws,WPA2,ON<ETX>
<STX><SI>ws,WPA_PSK, <ETX>

3 Send these commands to configure the EAP_TYPE:

<STX><SI>ws,EAP_TYPE,xxxx<ETX>

where xxxx can be OFF, LEAP, PEAP, or TTLS.

<STX><SI>ws,.EAP_USER,xxxx<ETX>
<STX><SI>ws,.EAP_PASS,xxxx<ETX>

where xxxx is the unique username and the unique password for
this protocol.

4 If you are using TTLS, you may need to send this command to set

the TTLS outer name:

<STX><SI>ws,TTLS_USER, xxxx <ETX>

where xxxx is the outer name.

5 If you are using certificates for validation, here are some

commands you may need to use.

• Send the following commands to set a certificate and enable

validation:

<STX><SI>ws,CA_CERT,c:/testCA.pfx@export<ETX>
<STX><SI>ws,VALIDATE,ON<ETX>

where c:/testCA.pfx is the location and name of the certificate
and export is the passphrase.

• Send the following commands to set a common name for

server 1 and server 2:

<STX><SI>ws, .SERVER_CN1,xxxxxxxxxx <ETX>
<STX><SI>ws, .SERVER_CN2,xxxxxxxxxx <ETX>

where xxxxxxxxxx can be a value from 0 to 64 characters.

• Send the following command to make sure your values match

those used by the access point:

<STX><SI>wt,[variable name]<ETX>

All variables are returned with the exception of EAP_PASS
which always returns “****” if configured and CA_CERT
which transmits the name of the last certificate authority
successfully installed. An additional read-only variable for the
supplicant state, called STATE, is also returned.

34 PB21/PB31 Mobile Receipt Printer User’s Guide

Chapter 2 — Configuring the PB21/PB31

• You may need to send the following command several times for

the wireless station to connect:

<STX><SI>ws,ACTIVE,1<ETX>

Configuring Wireless Printing Using Fingerprint

Use the following procedures to configure your PB21/PB31 with
Fingerprint for wireless printing.

To configure the printer to use WEP authentication

1 Send the following commands to login as an admin and set the

SSID:

run"su -p pass admin"
setup write "wlan","uart1:"
setup "wlan","SSID","xxxxx"

where xxxxx can be from 0 to 32 alphanumeric characters.

Note: The default password for logging in as an admin is “pass.” If
you have changed the password, you will need to use your
password instead of “pass.”

2 Send the following commands to configure the WEP keys. The

following example sets WEP key 1 to 1234 and enables WEP key 1.

setup "wlan","WEP1","0x0001020304"
setup "wlan",".WEP_KEY","1"
setup "wlan","ACTIVE","1"
setup write "wlan","uart1:"

To configure the printer to use WPA-PSK or WPA2-PSK mode

1 Send the following commands to login as an admin and set the

SSID:

run"su-p pass admin"
setup write "wlan","uart1:"
setup "wlan","SSID","xxxxx"

where xxxxx can be from 0 to 32 alphanumeric characters.

2 Send one of the following WPA/WPA2 ON commands to turn on

WPA or WPA2 authentication. Send the WPA-PSK or WPA2-PSK
command to set a pre-shared key:

setup "wlan","WPA","ON"
setup "wlan","WPA2","ON"
setup "wlan","WPA_PSK","xxxxxxxxxx"

PB21/PB31 Mobile Receipt Printer User’s Guide 35

Chapter 2 — Configuring the PB21/PB31

setup "wlan","ACTIVE","1"
setup write "wlan","uart1:"

where xxxxxxxxxx is a value between 8 and 64 characters.

To configure the PB21/PB31 to use WPA or WPA2 Enterprise mode

1 Send the following commands to login as an admin and set the

SSID:

run"su-p pass admin"
setup write "wlan","uart1:"
setup "wlan","SSID","xxxxx"

where xxxxx can be from 0 to 32 alphanumeric characters.

2 Send one of the following WPA/WPA2 ON commands to set up

WPA-802.1x or WPA2-802.1x authentication. You should also
send the WPA_PSK command that does not contain a value:

setup "wlan","WPA","ON"
setup "wlan","WPA2","ON"
setup "wlan","WPA_PSK",""
setup write "wlan","uart1:"

•To view the 802.1x values, send this command:

setup write "8021x","uart1:"

3 Send these commands to configure the EAP_TYPE:

setup "8021x","EAP_TYPE","xxxx"

where xxxx can be OFF, LEAP, PEAP, or TTLS.

setup "8021x",".EAP_USER","xxxx"
setup "8021x","EAP_PASS","xxxx"

where xxxx is the unique username and the unique password for
this protocol.

4 If you are using TTLS, you may need to send this command to set

the TTLS outer name:

setup "8021x","TTLS_USER","xxxx"

where xxxx is the outer name.

5 If you are using certificates for validation, here are some

commands you may need to use.

• Send the following commands to set a certificate and enable

validation:

36 PB21/PB31 Mobile Receipt Printer User’s Guide

Chapter 2 — Configuring the PB21/PB31

setup "8021x","CA_CERT","c:/test.pfx@export"
setup "8021x","VALIDATE","ON"

where c:/test.pfx is the location and name of the certificate and
export is the passphrase.

• Send the following commands to set a common name for

server 1 and server 2:

setup "8021x",".SERVER_CN1","xxxxxxxxxx"
setup "8021x",".SERVER_CN2","xxxxxxxxxx"

where xxxxxxxxxx can be a value from 0 to 64 characters.

• Send the following command to make sure your values match

those used by the access point:

setup write "8021x","uart1:"

• You may need to send the following command several times for

the wireless station to connect:

setup "wlan","ACTIVE","1"

Setting Up USB Communications

To set up USB communications with your PC, you will need:

• USB cable

• Intermec InterDriver® software

• Thesycon CDC/ACM Class Driver (for PB21/PB31 with card

reader)

You can download the InterDriver software from the Intermec web
site at www.intermec.com.

Setting Up Serial Communications

Use a serial cable (P/N 075497-xxx) to connect the PB21/PB31 to a PC
or a mobile computer. For the mobile computer, you may need to
purchase a serial adapter. For more information, contact your local
Intermec sales representative.

PB21/PB31 Mobile Receipt Printer User’s Guide 37

Chapter 2 — Configuring the PB21/PB31

Before you can establish a serial connection, you need to make sure
that the settings on the PC or mobile computer match those of the
PB21/PB31.

Serial Port Settings on the PB21/PB31

Parameter Default Setting

Baud rate 115200

Data bits 8

Parity None

Stop bits 1

Flow control XON_XOFF (IPL)

To connect the PB21/PB31 to a PC or mobile computer

1 Connect the 8-pin circular DIN connector to the serial port on the

PB21/PB31.

2 Connect the other end of the serial cable to a serial port on the

back of your PC or to a serial adapter on your mobile computer.

No default (Fingerprint)
RTS/CTS (ESC/P)

Serial
port

Serial
cable

38 PB21/PB31 Mobile Receipt Printer User’s Guide

Chapter 2 — Configuring the PB21/PB31

Downloading Fonts and Graphics

The easiest way to download fonts and graphics is to use PrintSet. You
can download PrintSet from the downloads page for the PB21/PB31
printer on the Intermec web site at www.intermec.com. Follow the
procedures in the PrintSet online help to download fonts and
graphics.

You can also use Fingerprint, IPL, or ESC/P commands to send fonts
and graphics to the printer. For help with commands and
information, see either the Fingerprint Command Reference Manual,
the IPL Command Reference Manual, or ESC/P Programmer’s

Reference Manual. You can download these documents from the

Intermec web site at www.intermec.com.

PB21/PB31 Mobile Receipt Printer User’s Guide 39

Chapter 2 — Configuring the PB21/PB31

40 PB21/PB31 Mobile Receipt Printer User’s Guide

3

Troubleshooting and Maintaining the PB21/PB31

Use this chapter to solve problems you may encounter while
using the PB21/PB31. This chapter contains the following
sections.

• Troubleshooting the PB21/PB31

• Resetting the PB21/PB31

• Upgrading the Firmware

• Cleaning the Printer

41

Chapter 3 — Troubleshooting and Maintaining the PB21/PB31

Troubleshooting the PB21/PB31

You may have printer operation, print quality, or printer
communication problems at some time during the life of the PB21/
PB31 printer. It is easy to fix most of the problems and you will find
solutions in “Troubleshooting Printer Problems and Finding

Solutions” on page 44. If you cannot find the answer to your

problem, you may need to contact Product Support.

Contacting Product Support

Before you call Intermec Product Support, you may want to visit the
Intermec technical knowledge base (Knowledge Central) at

intermec.custhelp.com to review technical information or to request

technical support. If you still need help after visiting Knowledge
Central, you may need to call Product Support.

To talk to an Intermec Product Support representative in the U.S.A.
or Canada, call:

1-800-755-5505

Outside the U.S.A. and Canada, go to www.intermec.com and click
Contact to find your local Intermec representative.

Before you call Intermec Product Support, make sure you have the
following information ready:

• Printer serial number

• Firmware type and version

• Bluetooth, wireless, or serial port settings

You can find all of the information listed above in the printer menu
system or on a test print page.

Understanding Error Messages

Use the following tables to troubleshoot some common error message
you may see display on PB21/PB31 screen. Some of the error messages
are specific to the type of firmware you have loaded on your PB21/
PB31.

42 PB21/PB31 Mobile Receipt Printer User’s Guide

Chapter 3 — Troubleshooting and Maintaining the PB21/PB31

Possible PB21/PB31 Error Icons and Messages

Error Icon Error Message Description

Pause The print job is paused.

Paper out (IPL)
Out of Paper

(Fingerprint)

Testfeed not
done

The printer is out of paper. Load a new roll of
media. For help, see “Loading Media” on

page 11.

The printer did not perform a test feed before
printing. It is important to perform a test feed
because it calibrates the sensor.

To perform a testfeed:

• In Fingerprint and ESC/P, press the Feed

button for more than 1 second.

• In IPL open and close the media door and

then Press the Feed button.

Printhead hot The printhead is overheated and needs to cool

‘

Upgrading The printer is loading new firmware.

LSS too high,
LSS too low

IP configuration
error

IP link error No network connection.

down. In IPL, wait for printing to resume
automatically.In Fingerprint and ESC/P, you
need to restart your print job.

These errors can occur when you run a test
feed without any media installed, or if you
have incorrect media settings.

Load the printer with media (see “Loading

Media” on page 11), run Test mode (see
“Understanding Test Mode” on page 22),

and select the appropriate media type.

The printer is trying to acquire an IP address
from the network. Wait for the printer to
complete the task before taking any action.

Field out of label You are attempting to print in an area that

extends beyond the print window. See the
programmer’s reference manual for your type
of firmware (IPL, Fingerprint, or ESC/P) for
information on how to set the media
parameters.

PB22/PB32 Mobile Receipt Printer User’s Guide 43

Chapter 3 — Troubleshooting and Maintaining the PB21/PB31

Possible PB21/PB31 Error Icons and Messages (continued)

Error Icon Error Message Description

Door open The printer is not completely closed. Press

down on the media cover to make sure it is
latched.

Troubleshooting Printer Problems and Finding Solutions

Use the following tables to troubleshoot some common problems you
may encounter with the PB21/PB31 printer.

Printer Problems and Solutions

Problem Possible Solution

The printer does not
turn on when you press
Standby.

The blue light (Ready­to-Work indicator) is
blinking.

Printer keeps printing
or feeding when it
should stop.

The printout is not in
the desired position.

The printer is not
printing with an 802.11
wireless connection.

• Replace the battery with a charged battery.

• Connect external power to make sure the printer

works correctly and to charge the battery.

• Make sure media is loaded and the media cover

is closed. For help, see “Loading Media” on

page 11.

• There is a printing error. The screen displays an

error message containing information on the
error.

• The printer is paused. The printer is cancelling a

print job.

• Check media settings.

• Check for errors in the software application.

• Verify that the wireless settings are correct. For

help, see “Setting Up 802.11 Radio

Communications” on page 30.

• Make sure the printer has an IP address.

• Make sure the printer is connected to the

network.

• Make sure the printer is in Ready mode.

44 PB21/PB31 Mobile Receipt Printer User’s Guide

Chapter 3 — Troubleshooting and Maintaining the PB21/PB31

Printer Problems and Solutions (continued)

Problem Possible Solution

The printer is not
printing with a
Bluetooth connection.

• Re-establish a Bluetooth connection with the

mobile computer or scanner. For help, see your
mobile computer user’s manual or “Setting Up

Bluetooth Communications” on page 28.

• Make sure the mobile computer can print to a

known good printer.

• Print a Bluetooth test print page to make sure

that the mobile computer discovered your
printer. For help, see “Printing a Test Page” on

page 13.

• Make sure the printer is in Ready mode.

Printout is faded or
weak.

• Fingerprint users: adjust the media constant/

factor and contrast (-10% to +10%).

• IPL users: adjust the media sensitivity setting

(-10 to +10).

• ESC/P users: adjust the Media Sensitivity

command or the Set Dark Adjust command. For
help, see the ESC/P Programmer’s Reference

Manual.

• Check to see if the printhead needs cleaning. For

help, see “Upgrading the Firmware” on

page 48.

The battery charge is
not lasting as long as it
should.

• Check the battery date. If the battery is a few

years old, the shortened life may be due to
normal aging.

• Replace the battery.

The test pages do not
print.

• Make sure that the blue light is not blinking. If

it is, make sure your printer has media and that
the media cover is closed.

• Make sure that you can advance media by

pressing the Feed button.

PB22/PB32 Mobile Receipt Printer User’s Guide 45

Chapter 3 — Troubleshooting and Maintaining the PB21/PB31

Printer Problems and Solutions (continued)

Problem Possible Solution

Print quality it poor. • Clean the printhead. For help, see “Upgrading

the Firmware” on page 48.

• Check the battery and recharge or replace as

necessary. For help, see “Charging the

Batteries” on page 9.

• Check the quality of the media. Use only

Intermec media to ensure superior print quality
and product performance.

• Check that the printer is set to the appropriate

Constant/Factory or sensitivity number for the
media you are using.

Troubleshooting Communication Problems

Use Dump mode to verify that the printer is receiving data from the
host correctly.

Using the Line Analyzer in Fingerprint

In Dump mode, the printer runs a Fingerprint program called Line
Analyzer. The Line Analyzer captures incoming characters on the
communication ports and prints them.

The easiest way to enter Dump mode is through Test mode or
Extended Test mode. For help, see “Understanding Test Mode” on

page 22.

After the printer enters Dump mode, it tells you it has entered Dump
mode by printing it on a label. The display shows the Dump mode
icon and printer is ready to receive data.

While the printer is receiving data, the Ready-to-Work indicator
blinks. After a half of a second, if no more characters have been
received, the printer times out. The program considers the
transmission terminated and prints out a label.

Printable characters are printed in black-on-white. Control characters
and space characters (ASCII 000 to 032 dec) are printed in white-on­black.

46 PB21/PB31 Mobile Receipt Printer User’s Guide

Chapter 3 — Troubleshooting and Maintaining the PB21/PB31

As long as a continuous string of characters is being received, the
program wraps the lines until the label is full and then starts to print
another label. After each character transmission, the following
information prints:

• Page number

• Number of characters printed on the label

• Total number of characters received so far

When you exit Dump mode, a final label prints to inform you that it is
exiting from Dump mode.

Using Dump Mode in IPL

When you enter Dump mode, the printer captures incoming
characters on the communication ports and prints them on one or
more labels.

If you have IPL firmware on your printer, you can access Dump mode
in two different ways with slightly different results:

• You can access Dump mode through Test mode or Extended Test

mode and you will receive printouts that look exactly like those
produced with the Line Analyzer program in Fingerprint. For
more information, see the previous procedure, “Using the Line

Analyzer in Fingerprint” on page 46.

• You can access Dump mode from the Setup menu. If you access

Dump mode this way, characters are printed on a continuous line
along with corresponding hexadecimal numbers.

To enter Dump mode from the Setup menu

1 Press the Setup button.

2 Press until you reach Test/Service.

3 Press to enter the Test/Service menu.

4 Press until you reach Data Dump and then press .

5 Press to select Yes and then press .

6 Cold boot the printer to exit Dump mode. For help, see the next

procedure, “Cold Booting the PB21/PB31.”

PB22/PB32 Mobile Receipt Printer User’s Guide 47

Chapter 3 — Troubleshooting and Maintaining the PB21/PB31

Resetting the PB21/PB31

You rarely need to reset the PB21/PB31 printer, unless you are
upgrading the firmware. If your printer occasionally locks up, you will
want to reset it. A reset reinitializes the 802.11 radio and clears the
working memory.

Note: The Setup menu is not affected by a reset. Your printer retains
all of your configuration settings after the printer powers back up.

To reset the PB21/PB31

1 Disconnect the PB21/PB31 from power if externally powered.

2 Remove the battery from the PB21/PB31 for at least one second.

3 Insert the battery back into the PB21/PB31.

4 Reconnect external power if your PB21/PB31 is externally

powered.

Upgrading the Firmware

The latest firmware and software is always available for download
from the Intermec web site at www.intermec.com.

To download firmware updates

1 Go to the Intermec web site at www.intermec.com.

2 Click Products > Printers and Media > Mobile Printers.

3 Choose a PB21 or PB31 mobile printer.

4 Click the Downloads tab to download the latest firmware version

to your computer.

Note: All of the printer languages are integrated in a single
firmware version.

5 Extract the .zip file to a folder on your computer.

48 PB21/PB31 Mobile Receipt Printer User’s Guide

Chapter 3 — Troubleshooting and Maintaining the PB21/PB31

You have options for upgrading the firmware based on whether your
PB21/PB31 has a Bluetooth radio or an 802.11 b/g radio. Use one of
the following procedures to upgrade your printer firmware. Your
printer should reboot after you finish upgrading the firmware. If it
does not reboot, you will need to cold boot the printer. For help, see

“Resetting the PB21/PB31” on page 48.

To upgrade your printer using PrintSet

1 Download the latest version of PrintSet from the Intermec web

site at www.intermec.com.

2 Select File > Add Printer to start the Add Printer Wizard which

guides you through the process of adding your printer.

3 Select your printer under My Printers and then go to Printer >

Firmware Wizard.

The Firmware Wizard guides you through the necessary steps to
update your firmware.

To upgrade your printer using a serial connection

1 Make sure you have established a serial communications between

your PC and the PB21/PB31. For help, see “Setting Up Serial

Communications” on page 37.

2 Use Fingerprint, IPL, or ESC/P commands to send the upgrade file

to the printer.

For help with Fingerprint, IPL, ESC/P, or SmartSystems Foundation
commands and information, see either the Fingerprint Command

Reference Manual, the IPL Command Reference Manual, the ESC/P
Programmer’s Reference Manual, or SmartSystems Foundation

online help. You can download these documents from the Intermec
web site at www.intermec.com.

PB22/PB32 Mobile Receipt Printer User’s Guide 49

Chapter 3 — Troubleshooting and Maintaining the PB21/PB31

Tear bar

Paper sensor

Platen roller

Printhead

Cleaning the Printer

To properly maintain your PB21/PB31, you should clean it at the
recommended intervals.

To avoid possible personal injury or damage to the printer,
never insert any pointed or sharp objects into the printer.

Use only the cleaning agents specified in this section. Intermec
is not responsible for damage caused by any other cleaning
materials used on this printer.

PB21/PB31 Mobile Receipt Printer: Identifying the parts of the PB21/PB31 to
clean regularly

Cleaning the PB21/PB31 Printer

Printer Part Cleaning Method Cleaning Interval

Platen Roller Rotate the platen roller and

Paper sensors Clean thoroughly with the

50 PB21/PB31 Mobile Receipt Printer User’s Guide

clean it thoroughly with the
adhesive removal swab.

adhesive removal swab.

After every five rolls of
media or more often if
necessary.

After every five rolls of
media or more often if
necessary.

Chapter 3 — Troubleshooting and Maintaining the PB21/PB31

Cleaning the PB21/PB31 Printer (continued)

Printer Part Cleaning Method Cleaning Interval

Printhead Clean thoroughly with the

adhesive removal swab.

Tear bar Clean thoroughly with the

adhesive removal swab.

Exterior Clean with a water-

dampened cloth.

Interior Brush or air blow. Make sure

the paper sensors are free of
dust.

After every five rolls of
media or more often if
necessary.

As needed.

As needed.

After every five rolls of
media or more often if
necessary.

PB22/PB32 Mobile Receipt Printer User’s Guide 51

Chapter 3 — Troubleshooting and Maintaining the PB21/PB31

52 PB21/PB31 Mobile Receipt Printer User’s Guide

A

Specifications

53

Appendix A — Specifications

Specifications

Physical Dimensions

PB21

Depth: 71.1 mm (2.8 in)

Height: 176.4 mm (6.9 in)

Width: 101.6 mm (4.0 in)

Weight: 680 g (1.5 lb) with battery

PB31

Depth: 81.6 mm (3.21 in)

Height: 182.2 mm (7.2 in)

Width: 127.6 mm (5.0 in)

Weight: 830 g (1.8 lb) with battery

Power Specifications

AC power adapter voltage: 100 to 240 V, 47 to 63 Hz

Printer voltage: 12 VDC, 4.15 A

Operating power: Rechargeable 7.2 V 2250 mAh lithium-

ion battery

Temperature and Humidity Specifications

Operating temperature:
Storage temperature: -40°C to 70°C (-40°F to 158°F)

Charging temperature: 0°C to 45°C (32°F to 113°F)

Relative humidity: 10 to 90% non-condensing

Sealing: IP54

-20°C to 50°C (-4°F to 122°F)

Memory

RAM: 16 MB

Flash: 64 MB

54 PB21/PB31 Mobile Receipt Printer User’s Guide

Appendix A — Specifications

Print Speed and Resolution

Print speed: 4 ips (100 mm/s)

Resolution: 203 dpi (8 dots/mm)

Print Technology

Printhead: Direct thermal

Maximum print width: PB21 48mm (1.8 in)

PB31 72mm (2.8 in)

Media Specifications

Minimum black mark length: 3.17 mm (0.125 in)

Minimum black mark, and notch length: 12.7 mm (0.50 in)

Minimum notch length: 6.35 mm (0.25 in)

Minimum notch width: 12.7 mm (0.50 in)

Black mark width: Full width of media

Core inside diameter: 19.05 mm (0.75 in)

Roll outside diameter: PB21 57.15 mm (2.25 in)

PB31 67.31 mm (2.65 in)

Tracking Center

Maximum caliper for tags: 0.15 mm (0.006 in)

Minimum media length: 12.7 mm (0.5 in)

Maximum media length: Continuous

Receipt roll stock media is supplied as a continuous roll. Tag, and
fanfold media use repeat indicators for non-continuous media. Gap,
notch, and black marks are used as repeat indicators:

• Notch: Tag media

• Black mark: Tag, and fanfold media

Here are a few things to keep in mind when ordering media for the
PB21/PB31 printer:

• Black marks can be sensed on the front side of the media.

PB21/PB31 Mobile Receipt Printer User’s Guide 55

Appendix A — Specifications

• You can use higher caliper media in the printer, but print quality

will be reduced.

• Receipt roll stock media has an end of roll indicator. The end of

roll indicator is a red marking (on last 3 feet of roll) on the
thermally sensitive side of the paper.

External Fanfold Media Specifications

Stack height: 70 mm (2.75 in)

Page length: 152 mm (6 in) to 305 mm (12 in)

Note: A 6-inch page length is supplied in 12-inch long stacks (two
6-inch stacks of equal height with the bottom page linked).

Specialty media is required for unique customer environments,
including printer operating temperature extremes. Intermec
recommends that you test the media in your application.

Supported Media

The PB21/PB31 printer supports tag, and receipt media. Receipt
media is supported in both a top coated and an uncoated paper in
continuous roll stock only.

The default media sensitivity number is: 180.

Use the following table as a guide when setting sensitivity numbers.

Recommended Media Sensitivity and Constant

Sensitivity Constant Description

North America Receipt Media

401 85 Duratherm TC

102 32 Duratherm NTC - 2

101 30 Duratherm NTC

180 80 Duratherm Receipt - Fanfold

103 100 Duratherm Linerless

56 PB21/PB31 Mobile Receipt Printer User’s Guide

Accessories for the PB21/PB31

You can use these accessories with the PB21/PB31 printer. To order
accessories, contact your local Intermec sales representative.

AB27 Battery

Use the lithium-ion 2250 mAh battery to provide power to the
printer.

AC18 4-Bay Battery Charger

Use the AC18 to charge up to four batteries at a time. The battery
charger is designed to sense when a battery is fully charged and not
overcharge it, ensuring long and consistent battery life.

AV14 Vehicle Dock

Use the vehicle dock to attach the PB21/PB31 to a truck.

Belt Clip

Use the PB21/PB31 belt clip to attach the printer to your belt.

Handstrap

Use the PB42 and PB21/PB31 handstrap to conveniently carry your
PB21/PB31 printer. With the handstrap attached, you can also attach
the shoulder strap.

Appendix A — Specifications

Power Supply (Model AE19)

Provides power to the PB21/PB31 and the 4-bay battery charger
(Model AC18).

Serial Cable

The serial adapter is an 8-pin DIN to DB9 connector that connects
from the PB21/PB31 printer to your desktop PC.

Shoulder Strap

Use the shoulder strap in combination with the handstrap to easily
carry the PB21/PB31 printer. The wide padded strap makes it
comfortable to wear the printer for long periods of time

Cart Mount

Stands the printer vertically when placed on a flat surface. Excellent
for cart or desktop use.

PB21/PB31 Mobile Receipt Printer User’s Guide 57

Appendix A — Specifications

58 PB21/PB31 Mobile Receipt Printer User’s Guide

B

Default Settings

59

Apppendix B — Default Settings

Factory Default Settings (Fingerprint Printers)I

Factory Default Settings for Fingerprint Printers

Setting Default Value

Xstart 0

Display

Orientation Normal

Contrast Medium

Media

Width Printhead width

Length 1200

Test feed mode Fast

Type Variable length strip

Contrast 0%

Xstart 0

Label constant 85

Label factor 40

Print definitions

Clip default Off

Print speed 75 mm/s

Feed adjust

Start adjust 0

Stop adjust 0

Power

Low battery indicator 7.4 V

Sleep timer 20 sec

Standby timer 30 min

Bluetooth

Discoverable Enable

Connectable Enable

Encryption Disable

Authentication Disable

Reserve printer Disable

Device name 1-16 characters

60 PB21/PB31 Mobile Receipt Printer User’s Guide

Appendix B — Default Settings

Factory Default Settings for Fingerprint Printers (continued)

Setting Default Value

Passcode 1234

Factory Default Settings (IPL Printers)

Factory Default Settings for IPL Printers

Setting Default Value

Auto detect printer Enable

Display

Orientation Normal

Contrast Medium

Print engine emulation mode None

Media

Form adjust dots X 0

Form adjust dots Y 0

Test feed mode Fast

Media type Continuous

Darkness 0

Sensitivity 180

Print speed 3 ips

Power

Low battery indicator 7.4 V

Sleep timer 20 sec

Standby timer 30 min

Ser-Com

Baud rate 115200

Data bits 8

Parity None

Stop bits 1

Protocol XON/XOFF

# Network

IP selection DHCP and BOOTP

PB21/PB31 Mobile Receipt Printer User’s Guide 61

Apppendix B — Default Settings

Factory Default Settings for IPL Printers (continued)

Setting Default Value

IP address 0.0.0.0

Netmask 0.0.0.0

Default router 0.0.0.0

Name server 0.0.0.0

MAC address Unique

Bluetooth

Discoverable Enable

Connectable Enable

Encryption Disable

Authentication Disable

Reserve printer Disable

Device name 1-16 characters

Passcode 1234

Factory Default Settings (ESC/P Printers)

Factory Default Settings for ESC/P Printers

Setting Default Value

Auto detect printer Enable

Media dark adjust 100

Print speed 75 mm/s

Power

Low battery indicator 7.4 V

Sleep timer 20 sec

Standby timer 30 min

Bluetooth

Discoverable Enable

Connectable Enable

Encryption Disable

Authentication Disable

Reserve printer Disable

62 PB21/PB31 Mobile Receipt Printer User’s Guide

Appendix B — Default Settings

Factory Default Settings for ESC/P Printers (continued)

Setting Default Value

Device name 1-16 characters

Passcode 1234

Serial-Com

Baud rate 115200

Data bits 8

Parity None

Stop bits 1

Protocol XON/XOFF

# Network

IP selection DHCP and BOOTP

IP address 0.0.0.0

Netmask 0.0.0.0

Default router 0.0.0.0

Name server 0.0.0.0

MAC address Unique

PB21/PB31 Mobile Receipt Printer User’s Guide 63

Apppendix B — Default Settings

64 PB21/PB31 Mobile Receipt Printer User’s Guide

C

IPL and Fingerprint Setup Menus

65

Appendix C — IPL and Fingerprint Setup Menus

Setup

SER-COM

NETWORK

TEST/SERVICE

MEDIA CONFIGURATION

POWER

IP SELECTION

IP ADDRESS

NETMASK

BAUDRATE

DATA BITS

TESTPRINT

DATA DUMP

MEDIA TYPE

PAPER TYPE

DISPLAY

LBL LENGTH

DOTS

ORIENTATION

CONTRAST

PARITY

STOPBITS

DEFAULT

ROUTER

NAME SERVER

MAC ADDRESS

SENSITIVITY

TESTFEED MODE

DARKNESS

PWRUP

EMULATION

PRINT SPEED

LTS CALIBRATION

PROTOCOL

LBL REST POINT

FORM ADJ DOTS

X

FORM ADJ DOTS

Y

CONFIG

TEST LABELS

MEMORY RESET

FORMAT

PAGE

UDC

FONT

LSS TEST

LOW BATTERY

SLEEP TIMER

STANDBY TIMER

ADVANCED

THERMAL MGMT

MIN SPEED

IPL Setup Menu

66 PB21/PB31 Mobile Receipt Printer User’s Guide

Fingerprint Setup Menu

Appendix C — IPL and Fingerprint Setup Menus

Setup

SER-COM

BAUDRATE

CHAR LENGTH

PARITY

STOPBITS

FLOWCONTROL

RTS/CTS

ENQ/ACK

XON/XOFF

DATA TO HOST

DATA FROM

HOST

NEW LINE

REC BUF

TRANS BUF

NET-COM, NET1

NEW LINE

NETWORK

IP SELECTION

IP ADDRESS

NETMASK

DEFAULT

ROUTER

NAME SERVER

MAC ADDRESS

FEEDADJ

STARTADJ

STOPADJ

MEDIA

MEDIA SIZE

XSTART

WIDTH

LENGTH

MEDIA TYPE

LABEL (w GAPS)

PAPER TYPE

CONTRAST

TESTFEED

TESTFEED MODE

LEN (SLOW

MODE)

ADVANCED

PRINT DEFS

HEAD RESIST

TESTPRINT

PRINT SPEED

LSS TEST

LSS AUTO

LSS MANUAL

CLIP DEFAULT

LTS

LTS VALUE

LTS ADJUST

LTS TEST

THERMAL MGMT

MIN SPEED

POWER

LOW BATTERY

SLEEP TIMER

STANDBY TIMER

DISPLAY

ORIENTATION

CONTRAST

PB21/PB31 Mobile Receipt Printer User’s Guide 67

Appendix C — IPL and Fingerprint Setup Menus

68 PB21/PB31 Mobile Receipt Printer User’s Guide

I

Index

69

Index

Numerics

802.11
radio icons, understanding

setting up communications 30

A

AB27 battery
AC18 battery charger
accessories

AB27 battery
AC18 battery charger

AV14 vehicle dock 57

belt clip
cart mount
handstrap
power supply
serial cable

shoulder strap 57

AV14 vehicle dock

B

backlight, understanding
batteries

AC18 charger
charging

charging time 7

extending life
installing

status icons 9

using

Bluetooth communications

button functions 3

C

cleaning the printer
cold boot
communication problems

using Dump mode in IPL
using the line analyzer in

communications

establishing with a host
setting up 802.11 radio

setting up Bluetooth radio

setting up serial
setting up USB
wireless printing with

wireless printing with IPL

configurartion settiings

57

9, 57

57

57

57

57

57

57

57

9

9

10

7

7

50

48

Fingerprint

communications

communications

46

37

37

Fingerprint

35

57

6

46

30
28

28

28

47

32

31

display modes

configuration

settings

changing

configuration settings

changing from printer home

page

changing using the command

line

HyperTerminal, sending

changing with PrintSet 25

changing with SmartSystems
control panel features
copyright information

D

default settings

ESC/P printers

Fingerprint printers 60

IPL printers
display modes

error

21

information

pause

19

ready 18

setup

20

test

22

display settings,changing the

printer language

documents

downloading

related

viii

downloading fonts and graphics

E

error messages and icons

door open

field out of label

IP configuration error

IP link error

LSS too high/low

out of paper

43

pause

printead hot

upgrading
Error mode
ESC/P

change printer language

default settings 62

setup commands

18

18

26

printer commands

3

ii

62

61

19

27

viii

44

43

43

43

43

43

43

43

21

27

25

25

26

39

70 PB21/PB31 Mobil Receipt Printer User’s Guide

Index

F

Fingerprint

change printer language

configuring wireless printing 35

default settings
setup menu
WEP

authentication,configurin
g to use

WPA/WPA2

authentication,configurin
g to use

WPA-PSK/WPA2-PSK

authentication,configurin

firmware update

firmware upgrade

H

HyperTerminal

I

Information mode
information, safety
information, warranty
IPL

L

load media

g to use

downloading
serial connection

using PrintSet 49

cold boot

changing printer language
view IPL commands

change printer language
configuring wireless printing

default settings 61

setup commands
setup menu
view commands as you type
WEP

authentication,configurin
g to use

WPA/WPA2

authentication,configurin
g to use

WPA-PSK/WPA2-PSK

authentication,configurin
g to use

11

60

24, 67

35

36

35
48

49

48

19

vi

66

32

33

33

27

26

vi

27

25

27

26

32

M

media

loading

recommended sensitivity and

supported

media specifications 55

P

Pause mode
power specifications

print speed and resolutin 55

printer

accessories

available languages

backlight

charging batteries

cleaning 50

cold boot

communication problems

configuring 18

control panel

default settings

downloading fonts and graphics

features

firmware upgrade 48

home page

languages,choosing

loading media 11

memory

parts

printing a test page 13

Reay-to-Work indicator

soft keys

sounds, understanding

specifications

troubleshooting problems

using the batteries

using the buttons
printer language

change using display settings

change using ESC/P

change using Fingerprint

change using IPL
PrintSet

changing configuration settings

downloading fonts and graphics

firmware update

11

constant

56

19

57

6

48

39

2

26

54

2

4

25

39

56

54

27

9

3

60

5

5

6

54

7

3

27

27

49

46

44

27

27

PB21/PB31 Mobile Receipt Printer User’s Guide 71

Index

R

Ready mode
Ready-to-Work indicator states

returns and repairs vi

S

safety information
serial communications

port settings
setting up

service location support

service locations, South Korea vii

setup commands

ESC/P
IPL

setup menu

Fingerprint

IPL 66

Setup mode
SmartSystems

downloading

SmartSystems, changing

soft keys, using 4

sounds, status
specifications

external fanfold media
media
memory

physical dimensions 54

power
print speed and resolution

print technology 55

supported media
temperature and humidity

support, telephone

18

vi

38

37

vii

25

25

24, 67

20

26

configuration settings

6

56

55

54

54

56

vii

5

26

55

54

support, web

T

telephone support
temperature and humidity

specifications

Tes mode

test page, printing 13

troubleshooting

communication problems

contacting product support 42

error messages

printer problems and solutions

using Dump moce in IPL

using the line analyzer in

U

USB communications, setting up

37

W

warranty information
web support
WEP authentication

configuring with Fingerprint

configuring with IPL
WPA/WPA2 authentication

configuring with Fingerprint

configuring with IPL
WPA-PSK/WPA2-PSK

authentication
configuring with Fingerprint
configuring with IPL

vii

22

42

44

Fingerprint

vii

vii

54

46

47

46

vi

32

33

33

35

36

35

72 PB21/PB31 Mobil Receipt Printer User’s Guide

Worldwide Headquarters
6001 36th Avenue West
Everett, Washington 98203
U.S.A.

tel [phone]
fax [phone]
www.intermec.com

© 2009 Intermec Technologies
Corporation. All rights reserved.

PB21/PB31 Mobile Receipt Printer User's Guide

*934-051-001*

P/N 934-051-001

Index

PB21/PB31 Mobile Receipt Printer User’s Guide 73