Intermec PB31, PB21 User Manual

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Mobile Receipt Printer

User Guide

Intermec Technologies Corporation

Worldwide Headquarters 6001 36th Ave.W. Everett, WA 98203 U.S.A.

www.intermec.com

The information contained herein is provided solely for the purpose of allowing customers to operate and service Intermec-manufactured equipment and is not to be released, reproduced, or used for any other purpose without written permission of Intermec Technologies Corporation.

Information and specifications contained in this document are subject to change without prior notice and do not represent a commitment on the part of Intermec Technologies Corporation.

The word Intermec, the Intermec logo, Norand, ArciTech, Beverage Routebook, CrossBar, dcBrowser, Duratherm, EasyADC, EasyCoder, EasySet, Fingerprint, i-gistics, INCA (under license), Intellitag, Intellitag Gen2, JANUS, LabelShop, MobileLAN, Picolink, Ready-to-Work, RoutePower, Sabre, ScanPlus, ShopScan, Smart Mobile Computing, SmartSystems, TE 2000, Trakker Antares, and Vista Powered are either trademarks or registered trademarks of Intermec Technologies Corporation.

There are U.S. and foreign patents as well as U.S. and foreign patents pending.

Wi-Fi is a registered certification mark of the Wi-Fi Alliance.

Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft Corporation in the United States and/or other countries.

Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A.

ii PB21 and PB31 Mobile Receipt Printer User Guide

Document Change Record

This page records changes to this document. The document was originally released as Revision 001.

Version Number

004 4/2013 Updated the section about the card readers. Updated

003 5/2011 Revised battery information.

002 1/2010 Revised to add information for the magnetic stripe

Date Description of Change

the procedure to set up Bluetooth communications. Added information about the AC18 charger to the troubleshooting table. Updated media specifications in Appendix A. Added the cleaning pen to the list of accessories.

Added procedures for configuring wireless network with PrintSet.

reader, smart card reader, and upgrading the firmware.

PB21 and PB31 Mobile Receipt Printer User Guide iii

iv PB21 and PB31 Mobile Receipt Printer User Guide

Contents

Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

Global Services and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

Warranty Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

Web Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

Send Feedback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x

Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x

Who Should Read This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x

Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x

Using the PB21 and PB31 Mobile Receipt Printer. . . . . . . . . . . . . . . . . . . . . . . . 1

Introducing the PB21 and PB31 Mobile Receipt Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

What’s New . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Identifying the Parts of the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Understanding the Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Understanding the Printer Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Changing the Printer Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Understanding the Printer Sounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Understanding the Backlight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Contents

Using the Batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Installing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Charging the Batteries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Understanding the Battery Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Extending Battery Life. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Loading Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Using the Card Readers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Using the Magnetic Stripe Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Understanding the Display Modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Understanding Ready Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Understanding Information Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Understanding Pause Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Understanding Setup Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Understanding Error Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

PB21 and PB31 Mobile Receipt Printer User Guide v

Contents

Understanding Test Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Changing Configuration Settings from the Display . . . . . . . . . . . . . . . . . . . . . . . . . 24

Printing a Test Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Configuring the PB21 and PB31 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Connecting the Printer to Your PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Connecting the Printer Through the USB Interface . . . . . . . . . . . . . . . . . . . . . . . . . 28

Connecting the Printer Through the Serial Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Connecting the Printer to Your Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Setting Up Bluetooth Communications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Setting Up 802.11 Radio Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Configuring Wireless Printing Using IPL. . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Configuring Wireless Printing Using Fingerprint . . . . . . . . . . . . . . . . . . . 39

Configuring the Printer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Changing Wi-Fi Configuration Settings from PrintSet . . . . . . . . . . . . . . . . . . . . . .42

Changing Configuration Settings Using the Command Line . . . . . . . . . . . . . . . . 42

Changing Configuration Settings from the Printer Home Page . . . . . . . . . . . . . .43

Changing Configuration Settings Using SmartSystems . . . . . . . . . . . . . . . . . . . . . 44

Upgrading the Firmware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Upgrading the Printer Firmware Using PrintSet . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Upgrading the Printer Firmware Using the Printer Home Page . . . . . . . . . . . . . . .46

Upgrading Printer Firmware Using SmartSystems . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Upgrading the Printer Firmware Using a Communications Program . . . . . . . . .48

Downloading Fonts and Graphics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Troubleshooting and Maintaining the PB21 and PB31 . . . . . . . . . . . . . . . 53

Troubleshooting the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Contacting Product Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Understanding Error Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Troubleshooting Printer Problems and Finding Solutions . . . . . . . . . . . . . . . . . . .56

Troubleshooting Communication Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Using the Line Analyzer in Fingerprint. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Using Dump Mode in IPL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Resetting the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

vi PB21 and PB31 Mobile Receipt Printer User Guide

Cleaning the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Cleaning the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Cleaning the Platen Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Cleaning the Printer Exterior. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Cleaning the Printer Media Compartment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

RS-232 Serial Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

USB Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Contents

Factory Default Settings (Fingerprint Printers) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Factory Default Settings (IPL Printers) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Factory Default Settings (ESC/P Printers) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

IPL and Fingerprint Setup Menus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

IPL Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80

Fingerprint Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

PB21 and PB31 Mobile Receipt Printer User Guide vii

Contents

viii PB21 and PB31 Mobile Receipt Printer User Guide

Before You Begin

This section provides you with safety information, technical support information, and sources for additional product information.

Safety Information

Your safety is extremely important. Read and follow all warnings and cautions in this document before handling and operating Intermec equipment. You can be seriously injured, and equipment and data can be damaged if you do not follow the safety warnings and cautions.

This section explains how to identify and understand warnings, cautions, and notes that are in this document.

A warning alerts you of an operating procedure, practice, condition, or statement that must be strictly observed to avoid death or serious injury to the persons working on the equipment.

Before You Begin

A caution alerts you to an operating procedure, practice, condition, or statement that must be strictly observed to prevent equipment damage or destruction, or corruption or loss of data.

Note: Notes either provide extra information about a topic or contain

special instructions for handling a particular condition or set of circumstances.

Global Services and Support

Warranty Information

To understand the warranty for your Intermec product, visit the Intermec website at www.intermec.com and click Support > Returns and Repairs > Warranty.

Web Support

Visit the Intermec website at www.intermec.com to download our current manuals (in PDF).

PB21 and PB31 Mobile Receipt Printer User Guide ix

Before You Begin

Visit the Intermec technical knowledge base (Knowledge Central) at

www.intermec.com and click Support > Knowledge Central to

review technical information or to request technical support for your Intermec product.

Send Feedback

Your feedback is crucial to the continual improvement of our documentation. To provide feedback about this manual, please contact the Intermec Technical Communications department directly at TechnicalCommunications@intermec.com.

Telephone Support

In the U.S.A. and Canada, call 1-800-755-5505.

Outside the U.S.A. and Canada, contact your local Intermec representative. To search for your local representative, from the Intermec website, click About Us > Contact Us.

Who Should Read This Manual

This user guide is for the person who is responsible for installing, configuring, and maintaining the PB21/PB31 printer.

This guide provides you with information about the features of the PB21/PB31, and how to install, configure, operate, maintain, and troubleshoot it.

Related Documents

Here are some related Intermec documents you may find useful:

• Intermec Fingerprint Command Reference Manual

• Intermec Fingerprint Developer’s Guide

• Intermec Printer Language (IPL) Command Reference Manual

• ESC/P Programmer’s Reference Manual

• ZSim Programmer’s Guide

The Intermec website at www.intermec.com contains our documents (as .pdf files) that you can download for free.

x PB21 and PB31 Mobile Receipt Printer User Guide

Before You Begin

To download documents

1 Visit the Intermec website at www.intermec.com.

2 Click the Products tab.

3 Using the Products menu, navigate to your product page. For

example, to find the PB21 printer product page, click Printers and Media > Mobile Printers > PB21.

4 Click the Manuals tab.

If your product does not have its own product page, click Support >

Manuals. Use the Product Category, the Product Family, and Product to find your documentation.

PB21 and PB31 Mobile Receipt Printer User Guide xi

Before You Begin

xii PB21 and PB31 Mobile Receipt Printer User Guide

Using the PB21 and PB31 Mobile Receipt Printer

Use this chapter to familiarize yourself with the PB21 and PB31 mobile receipt printer. This chapter contains these sections:

• Introducing the PB21 and PB31 Mobile Receipt Printer

• Using the Batteries

• Loading Media

• Using the Card Readers

• Understanding the Display Modes

• Printing a Test Page

Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer

Introducing the PB21 and PB31 Mobile Receipt Printer

The PB21 and PB31 is a rugged mobile receipt printer that is designed for use with Intermec mobile computers, Intermec vehicle mount computers, and SF51 and SR61 scanners. The PB21 uses 50.8 mm (2 in) media and the PB31 uses 76.2 mm (3 in) media.

The PB21 and PB31 provides:

• print resolution of 203 dpi.

• print speeds of up to 101.6 mm per second (4 ips).

• 802.1 b/g or Bluetooth radio options.

Note: Unless otherwise noted, this manual uses the term “printer” to refer to both the PB21 and PB31 printers.

What’s New

This version of the user guide includes these changes:

• Updated the section about the card readers. See “Using the Card

Readers” on page 16.

• Updated the procedure to set up Bluetooth communications. See

“Setting Up Bluetooth Communications” on page 31.

• Updated the media specifications. See “Specifications” on

page 65.

• Added the cleaning pen to the list of accessories. See

“Accessories” on page 71.

2 PB21 and PB31 Mobile Receipt Printer User Guide

Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer

Ready-to-Work indicator

Smart card reader

Media cover release button

Feed button

Standby button

Information button

Setup button

Magnetic stripe reader

SETUP:

SER-COM

Standby button Info button

Feed button

Setup button

Ready-to-Work indicator

Identifying the Parts of the Printer

Use this illustration to familiarize yourself with some of the features of the printer.

PB21 and PB31 : This illustration shows the important features of the printer. A weather-resistant flap protects the communications ports and the external power connector.

Understanding the Control Panel

The printer control panel contains four buttons, a liquid crystal display (LCD), and one LED indicator. Use the four buttons to navigate the menu system and perform functions on the PB21 and PB31 printer.

Printer Control Panel

PB21 and PB31 Mobile Receipt Printer User Guide 3

Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer

How to Use the PB21 and PB31 Buttons

Name Button Function

Feed Press to advance the media. The amount of media that

feeds is dependent on the type of media you are using. It will advance by 5 mm (0.2 inch), or feed a configured length of media based on your media and settings.

If the printer is printing, pressing this button causes the printer to pause. Press the button again to resume printing.

Setup Press to display the Setup menu. With ESC/P firmware,

press and hold to cancel printing.

Standby (Power)

Info Press to display a summary of network connection

Press to put the printer in Standby mode. In Standby mode, power to the radio, the display, and the backlight are turned off.

Press to turn the printer back on and put in Ready mode.

information and error conditions. Each setting in the summary information displays on the screen for five seconds.

In Fingerprint and IPL, press this button in Pause mode to cancel the print job. The Info button is unavailable in ESC/P.

All of the buttons can act as “soft keys,” which means that the function of each button depends on the state of the printer. A small icon appears in the screen next to the button to indicate the function it performs.

4 PB21 and PB31 Mobile Receipt Printer User Guide

Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer

Understanding the Soft Keys

Button Soft Keys Description

• Moves up one level in the menu system. This soft

key appears in Setup mode.

• Increases the value of a number when editing

settings such as an IP address. This soft key appears in Setup mode.

• Pauses the printing job. This icon appears only

when you are printing.

Exit Setup mode and return to Ready mode.

Moves through the settings at the same level in the menu system.

• Moves down one level in the menu system and

saves changes to a setting.

• Exits a printing job or exits Information mode.

There is only one LED on the printer: the Ready-to-Work™ indicator.

Understanding the Ready-to-Work Indicator

Indicator State Description

Off One of several conditions:

• The printer is in Standby mode.

• The printer is in Info mode.

• The printer is in Setup mode.

On The printer is turned on and operating.

Blinking One of several conditions:

• The printer is out of paper.

• The media cover is open.

• There is a printer error that requires you to perform an

action. For a list of possible problems, see

“Troubleshooting the Printer” on page 54.

PB21 and PB31 Mobile Receipt Printer User Guide 5

Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer

Understanding the Printer Language

Your printer comes with Intermec Printer Language (IPL), Fingerprint, ESC/P, ZSim, and the ability to run any of the printer command languages. The language you select affects the functionality of the printer and how you interact with it.

The printer displays the current firmware type and version in Ready mode.

IPL 12.0.0

Printer Running IPL Firmware

The first time you turn on the printer, you select the printer language to run on the printer. The language you select automatically runs each time you turn on your printer.

To select the printer language

1 Turn on the printer.

2 Press the appropriate button to select a language.

ESCP

IPL

ZSIM

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Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer

Changing the Printer Language

You can change the printer command language using PrintSet, the printer home page, a communications program like HyperTerminal, or the printer display.

To change the printer language using PrintSet

1 Connect your printer to your PC using a serial cable. For help, see

“Connecting the Printer Through the Serial Port” on page 29.

2 Start PrintSet. The Intermec PrintSet dialog box appears.

3 Under My Printers, click the printer you want to work with.

4 Click Printer > Language Wizard. The Language Wizard appears.

5 Follow the prompts for the Language Wizard to change the

language for your printer.

To change the printer language using Fingerprint and a communications program

1 Connect your printer to your PC using a serial cable. For help, see

“Connecting the Printer Through the Serial Port” on page 29.

2 Start a communications program like HyperTerminal.

3 Send the enable administrator rights command:

run “su -p pass admin

4 Send the run command to change the printer language to IPL:

setlanguage IPL -r

To change the printer language using IPL and a communications program

1 Connect your printer to your PC using a serial cable. For help, see

“Connecting the Printer Through the Serial Port” on page 29.

2 Start a communications program like HyperTerminal.

3 Send the enable administrator rights command:

<STX><ESC>.y, su -p pass admin <ETX>

4 Send the run command to change the printer language:

<STX><EXC> .y,setlanguage FP -r<ETX>

PB21 and PB31 Mobile Receipt Printer User Guide 7

Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer

To change the printer language using ESC/P and a communications program

1 Connect your printer to your PC using a serial cable. For help, see

“Connecting the Printer Through the Serial Port” on page 29.

2 Start a communications program like HyperTerminal.

3 Enter U-shell. Press the ESC key and type:

{SYS:USH}

4 Send the enable administrator rights command:

su -p pass admin

5 Send the run command to change the printer language:

setlanguage IPL -r

To change the printer language using the display and Fingerprint

1 Press the Setup button. The Setup menu system appears

2 Press until you reach Print Defs.

3 Press to enter the Print Defs menu system.

4 Press until you reach CMD Language.

5 Press to enter the CMD Language menu system.

6 Press until you see the language of you want to select.

7 Press to select the language.

8 Cold boot the printer:

a Remove the printer battery.

b Replace the printer battery.

c Turn the printer on.

To change the printer language using the display and IPL

1 Press the Setup button. The Setup menu system appears.

2 Press until you reach Test/Service.

3 Press to enter the Test/Service menu system.

4 Press until you reach CMD Language.

5 Press to enter the CMD Language menu system.

6 Press until you see the language of you want to select.

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7 Press to select the language.

8 Cold boot the printer:

a Remove the printer battery.

b Replace the printer battery.

c Turn the printer on.

To change the printer language using the display and ESC/P

1 Make sure the printer is in Ready mode.

2 Turn the printer off.

3 Open the media door.

4 Press and hold the Feed and Power buttons until the display

shows “Close Printer Door.”

5 Press until you reach CMD Language.

6 Press .

7 Press and hold the Power button until the different command

languages scroll automatically.

8 Press to select the printer language you want to select.

The printer reboots automatically.

Understanding the Printer Sounds

The printer plays sounds when certain actions occur.

Understanding the Printer Sounds

Sound Occurs When:

Power

Hardware

Button You press any of the printer buttons.

• You insert a battery in the printer.

• The printer starts charging the battery.

• You plug in the AC adapter.

• You open the media door.

• You close the media door.

• You insert a cable.

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Understanding the Printer Sounds (continued)

Sound Occurs When:

Error • The printer cannot feed paper or print a job because of

a hardware issue such as the media door open, a paper jam, or there is no media.

• An error occurs such as a paper jam, a print error, or the

printer is out of range.

Understanding the Backlight

The screen backlight on the printer behaves the same way as a screen saver on your PC. After a set amount of time elapses without any user interaction, the backlight goes off. The screen backlight turns on when:

• the printer begins printing.

• you press a button.

• you connect the printer to external power.

• you are communicating with or sending data to the printer.

You can change the amount of time to have elapse before the backlight turns off using the Setup menu. Options for backlight are always off, always on, 5 seconds, 10 seconds, 20 seconds, 30 seconds, or 60 seconds.

Using the Batteries

The printer uses a rechargeable 7.4 V 2300 mAh lithium-ion battery (Model AB27) for power. You must fully charge the battery before you can use the printer. The battery retains a charge for up to five days when the printer is in Standby mode.

A fully charged battery can usually print over 300 6-inch labels (PB31) or 500 6-inch labels (PB21) at 25% print density. When the printer reports low battery, it can usually print over 50 6-inch labels at 10% print density. The number of labels you can print varies depending on these factors:

• Age of the battery

• Temperature and humidity of the operating environment

10 PB21 and PB31 Mobile Receipt Printer User Guide

• Printer configuration, including network connection settings

• Type of media loaded in the printer

• Amount of data printed for each label

• Threshold at which you configure the low battery warning

Use Intermec Model AB27 battery only. Use of another battery may present a risk of fire or explosion.

The Model AB27 battery may present a fire or chemical burn hazard if mistreated. Do not disassemble, heat above 100 °C (212 °F), or incinerate. Dispose of used batteries promptly. Keep away from children.

Installing the Battery

Make sure you fully charge the battery before you use your printer. You can charge the battery before or after you install them into the printer.

Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer

To install the battery

1 Lay the printer upside down on a flat surface.

2 Insert the battery with the tab facing away from the front control

panel.

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3 Insert the edge of the battery under the lip of the printer and then

push down until you hear the battery latch click.

Charging the Batteries

There are two ways to charge the printer battery:

• Charge the battery in the AC18 4-bay battery charger. It takes

approximately 4 hours to charge your batteries using the 4-bay battery charger. For more information, see the AC18 4-Bay Battery

Charger Instructions.

• Connect AC power to the printer using a 12 VDC power supply

and charge the battery while it is in the printer. The battery takes approximately 3 hours to charge while it is installed in the printer.

To charge the battery inside the printer, you need:

• an Intermec 12 VDC power supply (Model AE19).

• an AC power cord.

To charge the battery inside the printer

1 Install the battery in the printer. For help, see the previous section,

“Installing the Battery” on page 11.

2 Connect the power supply to the DC power connector on the

printer.

3 Connect one end of the power cord to the power supply and then

plug the other end into an AC outlet.

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Understanding the Battery Icons

The easiest way to tell the status of your battery is to look at the battery icons on the control panel of the printer.

Battery Icon Status

Icon Status

Battery is fully charged.

Battery has a medium charge. You should be able to work for several more hours before charging or replacing the battery.

Battery is low. Recharge the battery.

Battery is critically low. You need to replace the battery now.

Battery charging error. You may need to replace the battery.

External power connected and there is no battery in the printer.

Extending Battery Life

Follow these guidelines to extend the overall life of your battery:

• Never expose the battery to direct sunlight or temperatures over

50 °C (122 °F).

• Only charge the battery inside the printer using a power supply or

in the 4-bay battery charger (Model AC18).

• Do not set the backlight to always on. The always on setting

disabled automatic power saving modes.

Follow these guidelines to extend the life of your battery between charges:

• Press the Standby button to put the printer in Standby mode.

• Remove the battery from the printer if you will not be using it for

three days or more.

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• Do not operate the printer when the ambient temperature is

-20 °C (-4 °F) or below. freezing reduces the overall battery life.

Note: Rechargeable batteries lose their ability to maintain a charge over time. You can only recharge a battery a finite number of times before you must replace it.

Using the printer in temperatures below

Loading Media

You can use roll or fanfold receipt media with the printer. The printer ships with a test page printed to verify that the printer works.

To load media

1 Press the blue media cover release button until the cover releases.

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2 Insert a roll of media. Make sure you load the media clockwise so

that it pulls off the core from the bottom of the printer.

3 Pull out 8 cm (3 in) of the media, and then close the media cover.

4 Press the Feed button to advance the media.

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Using the Card Readers

Before you can use the magnetic stripe reader or the smart card reader, you need to take the necessary precautions to ensure PCI (Payment Card Industry) compliance and protect cardholder information.

To ensure PCI compliance

1 Enable encryption in the data collection application.

Note: The applications used to read card information must be certified. Work with a third-party partner to create a certified application. Or, download one of the Intermec Developer Library Resource Kits from www.intermec.com/idl, and then search the developers forum (www.intermec.com/support/developers

forum) for information about how to create certified applications.

2 Change the Bluetooth pin from the default value before pairing.

3 Make the Bluetooth printer undiscoverable.

Using the Magnetic Stripe Reader

You can use the magnetic stripe reader to send information encoded on a credit card or driver’s license from your printer to your mobile computer.

To use the magnetic stripe reader

1 Set up a wireless connection between your printer and your

Intermec mobile computer. For help, see “Connecting the

Printer to Your Network” on page 31.

2 On your mobile computer, start an application that can read

magnetic stripe data.

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3 Place the readable end of the card against the reader, facing the

media compartment.

4 Swipe the card through the magnetic stripe reader.

Using the Smart Card Reader

You can use the smart card reader to read cards embedded with a smart card chip.

To use the smart card reader

1 Set up a wireless connection between your printer and your

Intermec mobile computer. For help, see “Connecting the

Printer to Your Network” on page 31.

2 On your mobile computer, start an application that can read

smart card information.

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smart card chip

3 Orient the smart card with the chip facing the printer.

4 Insert the card into the smart card reader.

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IPL 12.0.0

I/O serial 8N1 9600

Understanding the Display Modes

The printer has six display modes to help you effectively interact with the printer: Ready, Information, Pause, Setup, Error, and Test.

Understanding Ready Mode

The printer is in Ready mode when the printer is on and ready to print. The main screen displays the power status, the radio status, and the printer language and version.

The PB21 and PB31 in Ready Mode

Understanding Information Mode

When the printer is in Information mode, it displays a subset of pertinent information about the printer. If the printer experienced an error, the error message displays first followed by the printer information. Each message displays on the screen for five seconds. After five seconds on the last information screen, the printer exits Information mode.

The PB21 and PB31 in Information Mode

To enter Information mode

• Press the Information button on the control panel.

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CANCEL

PAUSE

SETUP:

SER-COM

Understanding Pause Mode

Use Pause mode to momentarily stop printing or to cancel a current print job. When you pause the printer, the Pause mode screen appears. Use the Feed button to both pause and resume printing.

The PB21 and PB31 in Pause Mode

To enter Pause mode

• Press the Feed button while the printer is printing.

To resume printing

• Press the Feed button.

To cancel a print job

1 Press the Feed button to pause printing (Fingerprint, IPL, or

ESC/P).

2 Press the Information button (or soft key) to cancel the print

job (Fingerprint or IPL) or press and hold the Pause button in ESC/P.

Understanding Setup Mode

Use Setup mode to change the settings on the printer.

Sample Setup Mode Screen

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BAUDRATE:

9600

IP ADDRESS:

130.42.240.102

To enter or exit Setup mode

• Press the Setup button.

After you enter Setup mode, there are two editing modes: normal and enhanced.

Editing Settings in Setup Mode

Editing Mode To N avi ga te To Accept Value

Normal

• Press to move among choices.

Press .

• Press to go up a level in menu

system.

Enhanced

• Press to move within the editable

Press . fields. When the field blinks, you can edit it.

• Press to increase the value of the

field.

Normal Editing Mode: In normal editing mode, you see an up arrow and a right arrow for making selections.

Enhanced Editing Mode: In enhanced editing mode you have a plus sign and a right arrow to change the value of numeric fields.

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DOOR OPEN

Understanding Error Mode

The printer enters Error mode when it detects an error condition such as a low battery or a paper fault. Some error messages appear on the screen immediately when they occur, such as DOOR OPEN. Other error messages do not appear until you press the Information button. If there is more than one error at a given time, the errors display in the order that they occurred.

Sample Error Mode Screen

If you encounter an error message, see “Understanding Error

Messages” on page 54 for information on how to fix the problem.

Understanding Test Mode

Use Test mode to verify printer settings, test printing, restore factory default settings, or enter Dump mode for troubleshooting purposes. Two test modes are available: Test mode and Extended Test mode.

Using Test Mode

Test mode is a simple sequence of events which requires little user interaction. Extended Test mode requires more user interaction and lets you select which actions you want the printer to perform.

To enter Test mode

1 Make sure the printer is in Ready mode and is loaded with media.

2 Press the Feed and Standby buttons at the same time and hold

until Select Media appears on the screen and it displays the type of media you are using.

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TEST LABELS

CHESS

3 Release both buttons. The printer performs a test feed (sensor

calibration), prints, and then enters Dump mode.

The printer is now in Dump mode and it scans the communication ports. Any characters received on the communication ports are printed.

4 Press Feed to exit Dump mode.

After you exit Dump mode, the printer returns to Ready mode. For more information on Dump mode, see “Troubleshooting

Communication Problems” on page 58.

Using Extended Test Mode

Use Extended Test mode to run additional diagnostic tests, entering Dump mode, and resetting to factory defaults.

Sample Extended Test Mode Screen

To enter Extended Test mode

1 Make sure that the printer is loaded with media.

2 Press the media cover release button to open the media cover.

3 Press the Standby button to turn the printer off.

4 Press Feed and Standby buttons at the same time until CLOSE

PRINTER DOOR appears on the screen.

5 Close the media cover. You are now in Extended Test mode:

• Press to cycle through the options.

• Press to select a test option.

• Press to exit Extended Test mode.

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Options in Extended Test Mode

Function Description

Select Media This option is almost the same as the process in Test

mode, except that the printer performs a slow test feed in Extended Test mode. This enables the printer to perform a slow sensor calibration which can help resolve mark detection problems.

Test Labels This option allows you to print test labels one at a

time. Press to print the next label.

Dump Mode This options enters Dump mode. For more

information on Dump mode,

Communication Problems” on page 58.

Factory Default This option restores the factory default settings. Press

to select this option and then follow the

instructions on the screen.

Exit to Setup This option exits Extended Test mode and puts the

printer in Setup mode.

see “Troubleshooting

Exit This option exits Extended Test mode

Changing Configuration Settings from the Display

You need to enter Setup mode before you can change configuration settings. For more information on entering Setup mode, see

“Understanding Setup Mode” on page 20.

The top levels of the Setup menu are organized in a one-way loop. Each level has several sub-levels.

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The Main Levels of the Setup Menu in Fingerprint

The Main Levels of the Setup Menu in IPL

ESC/P supports six types of setup commands:

• Bluetooth: set Bluetooth parameters

• Download: download fonts and graphics to the printer

• Easy print mode: print receipts, tickets, and reports

• Line printer mode: print receipts, tickets, and reports

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• Query: retrieve information about the printer or a print request,

cancel printing, or reset the printer

• Wi-Fi: set Wi-Fi parameters

Printing a Test Page

After you have loaded media in the printer, you are ready to print a test page. You can select from several test page options for each of the printer language. If you cannot get the test page information to print, see “Troubleshooting the Printer” on page 54.

To print a test page with a printer using IPL

1 Press the Setup button.

2 Press until you reach Test/Service.

3 Press to enter the Test/Service menu system.

4 Press to enter the Testprint Config menu.

5 Press to enter the Config menu.

6 Press to select a testprint.

7 Press to print the Config testprint of your choice.

To print a test page with a printer using Fingerprint

1 Press the Setup button.

2 Press until you reach Print Defs.

3 Press to enter the Print Defs menu system.

4 Press until you reach Testprint.

5 Press to enter the Testprint menu.

6 Press to select a testprint.

7 Press to print the testprint of your choice.

To print a self test with a printer using ESC/P

1 Press and hold the Feed and Power button simultaneously until

the printer shows the media you are printing on.

2 Press the Feed button to exit Dump Mode.

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Configuring the PB21 and PB31

This chapter contains these sections:

• Connecting the Printer to Your PC

• Connecting the Printer to Your Network

• Configuring the Printer Settings

• Downloading Fonts and Graphics

Chapter 2 — Configuring the PB21 and PB31

Connecting the Printer to Your PC

You can easily connect to the printer to your PC using one of these ports:

• USB port

• RS-232 serial interface port

Connecting the Printer Through the USB Interface

To connect the printer to a PC through the USB device port, you need:

• to install Intermec InterDriver® software. The latest version of

InterDriver is available from the downloads page for the printer

www.intermec.com/support/downloads/index.aspx.

• USB cable (P/N 321-611-xxx).

To connect the printer through a USB port

1 Run InterDriver.

2 The File Download - Security Warning screen appears. Click Run

to run the executable.

3 The Intermec End User License Agreement appears. Read the

agreement and select the radio button to accept the agreement, and then click Next.

4 The Installation Directory screen appears. The default installation

directory is c:\Intermec\InterDriver7. Click Next to use the default directory or specify a different location to install the files.

5 The Installation Information screen appears. Clear the Run Add

Print Wizard after unpacking drivers check box and click Finish.

6 On the New Hardware Wizard screen, select Install from a list or

specific location and then click Next to continue.

Note: For LPT connections, you must restart your computer for

Windows to detect the new hardware. For USB connections, the New Hardware Wizard will launch automatically when the printer is connected and turned on.

7 On the Search and Installation Options screen, click Next.

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8 On the Hardware Installation warning screen, click Continue

Anyway.

9 Click Finish to exit the New Hardware Wizard. InterDriver files

are now installed on your computer.

10 Connect the USB cable to the connector on the back of the printer

and connect the other end to your PC. You do not need to set up any parameters for USB communications.

Connecting the Printer Through the Serial Port

You can use can use a serial cable (P/N 075497) to communicate with your PC and run PrintSet, LabelShop, or InterDriver. You can also use the serial port to send commands directly to the printer through a communications program like HyperTerminal.

The serial communication parameters control the communication between the printer and the PC connected on the serial port, referred to as “uart1:” on the printer. Make sure the serial port settings on the printer match the settings on the connected device. The default serial communication settings on the printer are: 115200 baud rate, 8 data bits, no parity, 1 stop bit, and no flow control.

The serial cable you need is not included in the shipping box with the printer.

To connect the printer to a PC through the serial port using PrintSet

1 Connect the 8-pin circular DIN connector to the serial port on the

printer. Connect the other end of the serial cable to a serial port on your PC.

2 Start PrintSet.

3 Click File > Add printer.

Or, in the General Tasks list, click Add printer.

4 Click Next.

5 Select Serial, and then click Next.

6 Make sure that the COM Port is set to the correct serial port, and

that Automatically detect communication parameters is selected. Click Next.

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7 PrintSet attempts to connect to your printer. If it cannot find your

printer, click Back to review the communication settings, and then try again. When PrintSet connects to your printer, click Next.

8 Click Finish. Your printer appears in the My Printers list.

To connect the printer to a PC through the serial port using HyperTerminal

1 Connect the serial cable to the connector on the back of the

printer and connect the other end to your PC.

2 On your PC, start the communications program.

3 If necessary, configure the port settings so they match those of

your printer:

Bits per second: 115200

Data bits: 8

Parity: None

Stop bits: 1

Flow control: XON_XOFF

4 If you are using HyperTerminal:

a Click OK.

b Click the Settings tab.

c Click ASCII Setup. The ASCII Setup window appears.

d Select these check boxes, and then click OK:

• Send line ends with line feed

• Echo typed characters locally

• Append line feeds to incoming line ends

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5 To test your connection, type one of these commands in your

communications program window:

• For IPL, press Ctrl and in the communications program

window simultaneously type:

b,w,c

• For FingerPrint, type :

and press Enter.

• For ESC/P, press the ESC key and type:

EZ {AHEAD:10}

The printer responds by feeding a small amount of media.

Connecting the Printer to Your Network

The printer provide two ways to connect to a network:

• Bluetooth radio communications

• 802.11 b/g radio communications

Setting Up Bluetooth Communications

The printer can contain a Bluetooth radio that allows wireless communications with a remote device from distances up to 100 meters (approximately 328 feet) depending on the Bluetooth range capabilities of the remote device, environmental conditions, and obstructions. For the Bluetooth-enabled devices to exchange data, both devices must establish a connection. Bluetooth software is always running in the background.

The printer cannot initiate a Bluetooth connection. One of the devices must request a connection with the printer. The printer then accepts or rejects the connection. Use Intermec Settings on the mobile computer to enable the Bluetooth settings on the printer.

The printer can also connect to Bluetooth scanners, such as the SF51 and the SR61. You can create the bar code labels you need to connect the printer to a Bluetooth scanner using EasySet software. You can download a free version of EasySet from the Intermec website at

www.intermec.com.

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Each printer equipped with a Bluetooth radio has a unique Bluetooth Device Address (BDA) loaded into its module when manufactured. You can find the BDA on the certification label located on the bottom of the printer.

To set up Bluetooth communications with a mobile computer

• Follow the procedure to discover and connect to Bluetooth devices

in your mobile computer user manual.

Note: For maximum security, you need to configure a Bluetooth passcode for the printer. The default passcode for the PB21 and PB31 is “1234.”

To set up Bluetooth communications with a scanner

1 Download and install EasySet.

2 Create these bar code labels using EasySet:

• Administrator reset factory defaults

• Bluetooth parameters - security - not active

• Bluetooth parameters - connect/disconnect - compose BT

address

• Bluetooth parameters - security - compose PIN

3 Scan the bar code labels with the Bluetooth scanner.

Understanding Bluetooth Radio Icons

Icon Description

The Bluetooth radio is on and the printer is not connected to a serial cable.

The Bluetooth radio is turned off. The Bluetooth radio turns off when you connect a serial cable.

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Setting Up 802.11 Radio Communications

The printer can have an internal 802.11 b/g radio to transfer and receive data using wireless communications. This manual assumes that you have already set up your wireless communications network including your access points. These procedures include information on setting up wireless security for both IPL and Fingerprint versions of the printer.

The printer supports these authentication modes: none, WEP, WPA Personal and Enterprise mode (802.1x authentication), WPA2 Personal and Enterprise mode (802.1x authentication).

Note: WPA and WPA2 Enterprise modes currently support PEAP, TTLS, and LEAP. For LEAP authentication, the printer supports Open EAP, but does not support Network EAP.

To set up the printer to work in your wireless network, you need:

• serial cable (P/N 075497-xxx).

• a host PC running Windows or Linux.

• a communications application, such as HyperTerminal.

Note: If you are using IPL commands with HyperTerminal, you may want to be able to see the commands as you type them on your screen. For help, see “Changing Configuration Settings Using the

Command Line” on page 42.

To set up the printer for wireless communications using PrintSet

1 Connect the 8-pin circular DIN connector to the serial port on the

printer. Connect the other end of the serial cable to a serial port on your PC.

2 On your PC, start PrintSet.

3 Select your printer from the My Printers list. For more

information on how to add a printer to PrintSet, see “To connect

the printer to a PC through the serial port using PrintSet” on page 29.

4 In the Printer Tasks list, click Wireless Setup Wizard. If you are

prompted for the administrator user name and password, type them and click Next.

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5 If your wireless access point uses DHCP, select Get TCP/IP

parameters automatically. If the access point does not use

DHCP, select Use the following TCP/IP parameters and type the device IP Address, Network Mask, Default Router (default gateway), and Name Server (primary DNS server). Click Next.

6 Type the SSID (Network Name). For peer-to-peer access points,

select This is an ad hoc network and select the Channel you want to use. The channel setting must be the same on all wireless devices on the ad-hoc network. Click Next.

7 Select the security options required to connect to your wireless

network. Click Next.

8 If you selected Static WEP, Dynamic WEP (802.1x), or Wi-Fi

Protected Access in Step 7, type the WEP keys or network credentials required for authentication. Click Next.

9 Wait for PrintSet to apply your settings. Click Next, and then click

Finish to complete the wizard.

To set up the printer for wireless communications using HyperTerminal

1 Connect the 8-pin circular DIN connector to the serial port on the

printer, and connect the other end of the serial cable to a serial port on the back of your PC.

2 Start a communications program, like HyperTerminal, and

configure these serial port parameters:

Parameter Default Setting

Baud rate 115200

Data bits 8

Parity None

Stop bits 1

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3 From the host PC, check the wireless settings.

If you have an IPL version of the printer, send these commands to the printer:

<STX><SI>wt,SSID<ETX> <STX><SI>wt,WEP1<ETX> <STX><SI>wt,WEP2<ETX> <STX><SI>wt,WEP3<ETX> <STX><SI>wt,WEP4<ETX> <STX><SI>wt,AUTH<ETX> <STX><SI>wt,WPA<ETX> <STX><SI>wt,WPA2<ETX> <STX><SI>wt,WPA_PSK<ETX> <STX><SI>wt,ROAM<ETX> <STX><SI>wt,PWR_MODE<ETX> <STX><SI>wt,CHANNEL<ETX> <STX><SI>wt,AP_MAC<ETX> <STX><SI>wt,SIGNAL<ETX> <STX><SI>wt,SPEED<ETX> <STX><SI>wt,ACTIVE<ETX>

If you have a Fingerprint version of the printer, send this command to the printer:

setup write "wlan","uart1:"

4 Set up the printer to use the correct SSID and authentication

modes. See one of these procedures to configure wireless printing on your IPL or Fingerprint printer.

5 If you are going to use certificates for validation, transfer the

certificate to the printer. The printer can accept .pfx, .pem, and .der certificates.

6 Verify that the printer is connected to the access point and make

sure it has an IP address allocated to it.

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Understanding the 802.11 Radio Icons

Icon Description

Excellent signal

Strong signal

Good signal

Weak signal

Poor signal

No signal

Use the next sections to set most of your wireless communication settings. For help with additional commands and information, see either the Intermec Fingerprint Developer’s Guide or the IPL

Developer’s Guide. You can download both documents from the

Intermec website at www.intermec.com.

Configuring Wireless Printing Using IPL

Use these procedures to configure your printer with IPL for wireless printing.

To configure the printer to use WEP authentication

1 Send these commands to login as an admin and set the SSID:

<STX><ESC>.x,su -p pass admin<ETX> <STX><SI>ws,SSID,xxxxx<ETX>

where xxxxx can be from 0 to 32 alphanumeric characters.

Note: The default password for logging in as an admin is “pass.” If you changed the password, you need to use your password instead of “pass.”

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2 Send these commands to configure the WEP keys. This example

sets WEP key 1 to 1234 and enables WEP key 1.

3 Send this command to activate the settings.

<STX><SI>ws,ACTIVE,1<ETX>

To configure the printer to use WPA-PSK or WPA2-PSK mode

1 Send these commands to login as an admin and set the SSID:

<STX><ESC>.x,su -p pass admin<ETX> <STX><SI>ws,SSID,xxxxx<ETX>

where xxxxx can be from 0 to 32 alphanumeric characters.

2 Send one of these commands to turn on WPA or WPA2

authentication. Send the WPA-PSK or WPA2-PSK command to set a pre-shared key:

<STX><SI>ws,WPA,ON<ETX> <STX><SI>ws,WPA2,ON<ETX> <STX><SI>ws,WPA_PSK, xxxxxxxxxx<ETX>

where xxxxxxxxxx is a value between 8 and 64 characters.

3 Send this command to activate the settings:

<STX><SI>ws,ACTIVE,1<ETX>

To configure the printer to use WPA or WPA2 Enterprise mode

1 Send these commands to login as an admin and set the SSID:

<STX><ESC>.x,su -p pass admin<ETX> <STX><SI>ws,SSID,xxxxx<ETX>

where xxxxx can be from 0 to 32 alphanumeric characters.

Note: The default password for logging in as an admin is “pass.” If you changed the password, you need to use your password instead of “pass.”

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Chapter 2 — Configuring the PB21 and PB31

2 Send one of these commands to enable WPA-802.1x or WPA2-

802.1x authentication. You should also send the WPA_PSK command that does not contain a value:

3 Send these commands to configure the EAP_TYPE:

where xxxx can be OFF, LEAP, PEAP, or TTLS.

where xxxx is the unique username and the unique password for this protocol.

4 If you are using TTLS, you may need to send this command to set

the TTLS outer name:

where xxxx is the outer name.

5 If you are using certificates for validation, you may need to use

these commands:

• Send these commands to set a certificate and enable validation:

<STX><SI>ws,CA_CERT,c:/testCA.pfx@export<ETX> <STX><SI>ws,VALIDATE,ON<ETX>

where c:/testCA.pfx is the location and name of the certificate and export is the passphrase.

• Send these commands to set a common name for server 1 and

server 2:

<STX><SI>ws, .SERVER_CN1,xxxxxxxxxx <ETX> <STX><SI>ws, .SERVER_CN2,xxxxxxxxxx <ETX>

where xxxxxxxxxx can be a value from 0 to 64 characters.

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• Send this command to make sure your values match those

used by the access point:

<STX><SI>wt,[variable name]<ETX>

All variables are returned with the exception of EAP_PASS which always returns “****” if configured and CA_CERT which transmits the name of the last certificate authority successfully installed. An additional read-only variable for the supplicant state, called STATE, is also returned.

• You may need to send this command several times for the

wireless station to connect:

<STX><SI>ws,ACTIVE,1<ETX>

Configuring Wireless Printing Using Fingerprint

Use these procedures to configure your printer with Fingerprint for wireless printing.

To configure the printer to use WEP authentication

1 Send these commands to login as an admin and set the SSID:

run"su -p pass admin" setup write "wlan","uart1:" setup "wlan","SSID","xxxxx"

where xxxxx can be from 0 to 32 alphanumeric characters.

Note: The default password for logging in as an admin is “pass.” If you changed the password, you need to use your password instead of “pass.”

2 Send these commands to configure the WEP keys. This example

sets WEP key 1 to 1234 and enables WEP key 1.

setup "wlan","WEP1","0x0001020304" setup "wlan",".WEP_KEY","1" setup "wlan","ACTIVE","1" setup write "wlan","uart1:"

PB21 and PB31 Mobile Receipt Printer User Guide 39

Chapter 2 — Configuring the PB21 and PB31

To configure the printer to use WPA-PSK or WPA2-PSK mode

1 Send these commands to login as an admin and set the SSID:

run"su-p pass admin" setup write "wlan","uart1:" setup "wlan","SSID","xxxxx"

where xxxxx can be from 0 to 32 alphanumeric characters.

2 Send one of these WPA/WPA2 ON commands to turn on WPA or

WPA2 authentication. Send the WPA-PSK or WPA2-PSK command to set a pre-shared key:

setup "wlan","WPA","ON" setup "wlan","WPA2","ON" setup "wlan","WPA_PSK","xxxxxxxxxx" setup "wlan","ACTIVE","1" setup write "wlan","uart1:"

where xxxxxxxxxx is a value between 8 and 64 characters.

To configure the printer to use WPA or WPA2 Enterprise mode

1 Send these commands to login as an admin and set the SSID:

run"su-p pass admin" setup write "wlan","uart1:" setup "wlan","SSID","xxxxx"

where xxxxx can be from 0 to 32 alphanumeric characters.

2 Send one of these WPA/WPA2 ON commands to set up WPA-

802.1x or WPA2-802.1x authentication. You should also send the WPA_PSK command that does not contain a value:

setup "wlan","WPA","ON" setup "wlan","WPA2","ON" setup "wlan","WPA_PSK","" setup write "wlan","uart1:"

3 To view the 802.1x values, send this command:

setup write "8021x","uart1:"

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4 Send these commands to configure the EAP_TYPE:

setup "8021x","EAP_TYPE","xxxx"

where xxxx can be OFF, LEAP, PEAP, or TTLS.

setup "8021x",".EAP_USER","xxxx" setup "8021x","EAP_PASS","xxxx"

where xxxx is the unique username and the unique password for this protocol.

5 If you are using TTLS, you may need to send this command to set

the TTLS outer name:

setup "8021x","TTLS_USER","xxxx"

where xxxx is the outer name.

6 If you are using certificates for validation, here are some

commands you may need to use:

• Send these commands to set a certificate and enable validation:

setup "8021x","CA_CERT","c:/test.pfx@export" setup "8021x","VALIDATE","ON"

where c:/test.pfx is the location and name of the certificate and export is the passphrase.

• Send these commands to set a common name for server 1 and

server 2:

setup "8021x",".SERVER_CN1","xxxxxxxxxx" setup "8021x",".SERVER_CN2","xxxxxxxxxx"

where xxxxxxxxxx can be a value from 0 to 64 characters.

• Send this command to make sure your values match those

used by the access point:

setup write "8021x","uart1:"

• You may need to send this command several times for the

wireless station to connect:

setup "wlan","ACTIVE","1"

PB21 and PB31 Mobile Receipt Printer User Guide 41

Chapter 2 — Configuring the PB21 and PB31

Configuring the Printer Settings

You can change the printer configuration settings from:

• the display.

• the host PC using PrintSet.

• the host PC using the command line.

• the printer home page.

• SmartSystems

For more information about the IPL and Fingerprint menu systems, see “IPL and Fingerprint Setup Menus” on page 79.

Changing Wi-Fi Configuration Settings from PrintSet

PrintSet is a printer configuration tool that you can download from the Intermec website. PrintSet can communicate with your printer through a serial cable or a network connection. It works on all PCs running Windows 98 (or later). PrintSet allows you to easily change all of the setup parameters. It also includes setup wizards to guide you through some common configuration tasks.

Changing Configuration Settings Using the Command Line

You can change configuration parameters by sending commands directly to the printer using a communications program like HyperTerminal and a serial or network connection.

If your printer is running Fingerprint, use the SETUP command, followed by the node, subnode, and parameters setting. Fingerprint automatically sends feedback to the communications program as you type. If your printer is running IPL, you need to change the HyperTerminal settings to see what you are typing.

To see IPL commands as you type

1 From the HyperTerminal menu, select File > Properties > the

Settings tab.

2 Click the ASCII Setup button.

3 Select Echo typed characters locally.

4 Click OK twice.

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Changing Configuration Settings from the Printer Home Page

If you are have a printer with an 802.11 wireless radio, you can change configuration settings from the home page of the printer.

To make changes to the configuration

1 Establish a connection between your printer and the network. For

help see “Setting Up 802.11 Radio Communications” on

page 33.

2 Connect your PC to the same network that the printer is on.

3 Change the printer language to Fingerprint or IPL. For help, see

“Changing the Printer Language” on page 7.

4 If you are using Fingerprint or IPL,

a Press the Setup button .

b Press the until you reach Network.

c Press to enter the Network system menu.

d Press until you reach IP address.

e Press to view the IP address.

5 Start a web browser.

6 In the address field, type the IP address of your printer and press

Enter. The home page of the printer appears.

7 Click Login and enter your administrator name and password.

8 On the home page of the printer, click Configuration.

For help with Fingerprint, IPL, ESC/P, or SmartSystems commands and information, see either the Intermec Fingerprint Command

Reference Manual, the Intermec Printer Language (IPL) Command Reference Manual, the ESC/P Programmer’s Reference Manual or

SmartSystems online help. You can download these documents from the Intermec website at www.intermec.com.

PB21 and PB31 Mobile Receipt Printer User Guide 43

Chapter 2 — Configuring the PB21 and PB31

Changing Configuration Settings Using SmartSystems

You can use the SmartSystems console to change configuration settings on your printer. The printer ships with the SmartSystems client loaded on it. The console is part of SmartSystems and is available from the Intermec website. To download SmartSystems, go to www.intermec.com/products/smrtsysfoundation/index.aspx.

Upgrading the Firmware

The latest firmware and software is available for download from the Intermec website at www.intermec.com. You can upgrade the firmware on your printer using:

• PrintSet. You can download PrintSet from the downloads page for

the printer on the Intermec website at www.intermec.com.

• the printer home page.

• SmartSystems.

• a serial cable and a communications program, such as

HyperTerminal.

When upgrading your firmware, make sure the battery in the printer is fully charged. If the printer loses power during the upgrade, the printer may be permanently damaged.

Upgrading the Printer Firmware Using PrintSet

You can only upgrade your printer using PrintSet when the printer is running IPL, Fingerprint, or ESC/P printer languages. To upgrade the printer using PrintSet, you need to install PrintSet on your PC and purchase a serial cable (P/N 075497).

1 If your printer is running ZSim or DSim, change the printer

language to IPL, Fingerprint, or ESC/P. For help, see “Changing

the Printer Language” on page 7.

2 Connect your printer to your printer using a serial cable. For help,

see “Connecting the Printer Through the Serial Port” on

page 29.

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3 Download the firmware upgrade file (.bin) to your PC:

a Go to www.intermec.com.

b Click Support > Downloads.

c Use the Product Category, Product Family, and Product

fields, to select the printer model.

d Click Submit. The available software appears.

e Download the latest firmware version to your PC.

f Extract the .zip file to a folder on your PC.

4 Start PrintSet. The Intermec PrintSet dialog box appears.

5 Under My Printers, click the printer whose firmware you want to

upgrade.

6 Under Printer Tasks in the right-hand column, click Firmware

Wizard.

7 Click Next.The Firmware Wizard dialog box appears.

8 Click Browse and navigate to the firmware upgrade file (.bin).

Wait approximately 5 minutes for the firmware upgrade to finish.

PB21 and PB31 Mobile Receipt Printer User Guide 45

[

Chapter 2 — Configuring the PB21 and PB31

Upgrading the Printer Firmware Using the Printer Home Page

You can upgrade your printer using the printer home page with a printer with an 802.11 radio running IPL or Fingerprint.

To upgrade using the printer home page

1 Establish a connection between your printer and the network. For

help, see “Setting Up 802.11 Radio Communications” on

page 33.

2 Establish a connection between your PC and the network your

printer is on.

3 Download the firmware (.bin) file you want to upgrade to a

location on your PC:

a Go to www.intermec.com.

b Click Support > Downloads.

c Use the Product Category, Product Family, and Product

fields, to select the printer model.

d Click Submit. The available software appears.

e Download the latest firmware version to your PC.

f Extract the .zip file to a folder on your PC.

4 If you are using Fingerprint or IPL, use the display to find the

printer’s IP address:

a Press the Setup button.

b Press until you reach Network.

c Press to enter the Network menu.

d Press until you reach IP Address.

e Press to select and view the IP Address.

f Press the Setup button to exit.

5 Start a web browser.

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6 In the address field type the IP address of your printer and press

Enter.

7 Click Maintenance.

8 When prompted, enter your user name and password.

9 Browse to the firmware upgrade file (.bin) and select it.

10 Click Upgrade.

Wait approximately 5 minutes for the firmware upgrade to finish. The printer automatically reboots.

PB21 and PB31 Mobile Receipt Printer User Guide 47

Chapter 2 — Configuring the PB21 and PB31

Upgrading Printer Firmware Using SmartSystems

You can use the SmartSystems console to upgrade the printer firmware. Your printer ships with the SmartSystems client loaded on it. The console is part of SmartSystems and is available from the Intermec website. To download SmartSystems, go to

www.intermec.com/products/smrtsysfoundation/index.aspx.

Upgrading the Printer Firmware Using a Communications Program

You can upgrade your printer firmware using a communications program, like HyperTerminal, and a printer running either the IPL, Fingerprint or ESC/P printer language.

Note: Intermec recommends using PrintSet or the printer home page to upgrade the printer firmware. For help, see “Upgrading the

Printer Firmware Using PrintSet” on page 44 or “Upgrading the Printer Firmware Using the Printer Home Page” on page 46.

To upgrade the printer firmware using a communications program and IPL

1 Connect your printer to your PC using a serial cable. For help, see

“Connecting the Printer Through the Serial Port” on page 29.

Or,

Establish a connection between your printer and your network.

“Connecting the Printer to Your Network” on page 31.

2 If you connected your printer to the network, establish a

connection between your PC and the network your printer is on.

3 Download the firmware upgrade file (.bin) to your PC:

a Go to www.intermec.com.

b Click Support > Downloads.

c Use the Product Category, Product Family, and Product

fields, to select the printer model.

d Click Submit. The available software appears.

e Download the latest firmware version to your PC.

f Extract the .zip file to a folder on your PC.

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4 Start a communications program, like HyperTerminal.

5 Type this command:

6 Press Enter. You are prompted to enter more information.

7 Type this command:

su -p pass admin.

8 Type this command:

dlk -z

The printer indicates that it is “Upgrading.”

9 In the communications program window, click Transfer > Send

File. A dialog box appears.

10 In the protocol drop-down box, select Zmodem.

11 Browse to the firmware upgrade file (.bin) and select it.

Wait approximately 5 minutes for the firmware upgrade to finish. When the upgrade is complete, the communications program displays the message, “kernal flashing ok.” The printer automatically reboots.

To upgrade the printer firmware using a communications program window and Fingerprint

1 Connect your printer to your PC using a serial cable. For help, see

“Connecting the Printer Through the Serial Port” on page 29.

2 Download the firmware upgrade file (.bin) to your PC:

a Go to www.intermec.com.

b Click Support > Downloads.

c Use the Product Category, Product Family, and Product

fields, to select the printer model.

d Click Submit. The available software appears.

e Download the latest firmware version to your PC.

f Extract the .zip file to a folder on your PC.

3 Start a communications program, like HyperTerminal.

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Chapter 2 — Configuring the PB21 and PB31

4 Type this command:

run “su -p pass admin”

5 Type this command:

run “dlk -z”

The printer indicates that it is “Upgrading.”

6 In the communications program window, click Transfer > Send

File. A dialog box appears.

7 In the protocol drop-down box, select Zmodem.

8 Browse to the firmware upgrade file (.bin) and select it.

Wait approximately 5 minutes for the firmware upgrade to finish. When the upgrade is complete, the communications program window displays the message “kernal flashing ok.” The printer automatically reboots.

To upgrade the printer firmware using the communications program window and ESC/P

1 Connect your printer to your PC using a serial cable. For help, see

“Connecting the Printer Through the Serial Port” on page 29.

2 Download the firmware upgrade file (.bin) to your PC:

a Go to www.intermec.com.

b Click Support > Downloads.

c Use the Product Category, Product Family, and Product

fields, to select the printer model.

d Click Submit. The available software appears on the page.

e Download the latest firmware version to your PC.

f Extract the .zip file to a folder on your PC.

3 Start a communications program, like HyperTerminal.

4 Reboot the printer.

5 Press Esc.

6 Type this command:

{SYS:USH}

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7 Type this command:

su -pass admin.

8 Type this command:

dlk -z.

The printer indicates that it is “Upgrading.”

9 In the communications program window, click Transfer > Send

File. A dialog box appears.

10 In the protocol drop-down box, select Zmodem.

11 Browse to the firmware (.bin) upgrade file and select it.

Downloading Fonts and Graphics

The easiest way to download fonts and graphics is to use PrintSet. You can download PrintSet from the downloads page for the printer on the Intermec website at www.intermec.com. Follow the procedures in the PrintSet online help to download fonts and graphics.

For help with Fingerprint, IPL, ESC/P, or SmartSystems commands and information, see either the Intermec Fingerprint Command

Reference Manual, the Intermec Fingerprint Developer’s Guide, the ESC/P Programmer’s Reference Manua

help. You can download these documents from the Intermec website at www.intermec.com.

l, or SmartSystems online

PB21 and PB31 Mobile Receipt Printer User Guide 51

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52 PB21 and PB31 Mobile Receipt Printer User Guide

Troubleshooting and Maintaining the PB21 and PB31

Use this chapter to solve problems you may encounter while using the PB21 and PB31. This chapter contains these sections:

• Troubleshooting the Printer

• Resetting the Printer

• Cleaning the Printer

Chapter 3 — Troubleshooting and Maintaining the PB21 and PB31

Troubleshooting the Printer

You may have printer operation, print quality, or printer communication problems at some time during the life of the printer. It is easy to fix most of the problems and you will find solutions in

“Troubleshooting Printer Problems and Finding Solutions” on page 56. If you cannot find the answer to your problem, you may need

to contact Product Support.

Contacting Product Support

Before you call Intermec Product Support, you may want to visit the Intermec technical knowledge base (Knowledge Central) at

intermec.custhelp.com to review technical information or to request

technical support. If you still need help after visiting Knowledge Central, you may need to call Product Support.

To talk to an Intermec Product Support representative in the U.S.A. or Canada, call:

1-800-755-5505

Outside the U.S.A. and Canada, go to www.intermec.com and click Contact to find your local Intermec representative.

Before you call Intermec Product Support, make sure you have this information ready:

• Printer serial number

• Firmware type and version

• Bluetooth, wireless, or serial port settings

You can find all of the information listed above in the printer menu system or on a test print page.

Understanding Error Messages

Use these tables to troubleshoot some common error message you may see display on printer screen. Some of the error messages are specific to the type of firmware you have loaded on your printer.

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Possible Printer Error Icons and Messages

Error Icon Error Message Description

Pause The print job is paused.

Paper out (IPL) Out of Paper

(Fingerprint)

Testfeed not done

The printer is out of paper. Load a new roll of media. For help, see “Loading Media” on

page 14.

The printer did not perform a test feed before printing. It is important to perform a test feed because it calibrates the sensor.

To perform a testfeed:

• In Fingerprint and ESC/P, press the Feed

button for more than 1 second.

• In IPL open and close the media door and

then Press the Feed button.

Printhead hot The printhead is overheated and needs to cool

‘

Upgrading The printer is loading new firmware.

LSS too high, LSS too low

down. In IPL, wait for printing to resume automatically.In Fingerprint and ESC/P, you need to restart your print job.

These errors can occur when you run a test feed without any media installed, or if you have incorrect media settings.

Load the printer with media (see “Loading

Media” on page 14), run Test mode (see “Understanding Test Mode” on page 22),

and select the appropriate media type.

PB21 and PB31 Mobile Receipt Printer User Guide 55

IP configuration error

The printer is trying to acquire an IP address from the network. Wait for the printer to complete the task before taking any action.

IP link error No network connection.

Field out of label You are attempting to print in an area that

extends beyond the print window. See the programmer’s reference manual for your type of firmware (IPL, Fingerprint, or ESC/P) for information on how to set the media parameters.

Chapter 3 — Troubleshooting and Maintaining the PB21 and PB31

Possible Printer Error Icons and Messages (continued)

Error Icon Error Message Description

Door open The printer is not completely closed. Press

down on the media cover to make sure it is latched.

Troubleshooting Printer Problems and Finding Solutions

Use this table to troubleshoot some common problems you may encounter with the printer.

Printer Problems and Solutions

Problem Possible Solution

The printer does not turn on when you press Standby.

The blue light (Readyto-Work indicator) is blinking.

Printer keeps printing or feeding when it should stop.

The printout is not in the desired position.

The printer is not printing with an 802.11 wireless connection.

• Replace the battery with a charged battery.

• Connect external power to make sure the printer

works correctly and to charge the battery.

• Make sure media is loaded and the media cover

is closed. For help, see “Loading Media” on

page 14.

• There is a printing error. The screen displays an

error message containing information on the error.

• The printer is paused. The printer is cancelling a

print job.

• Check media settings.

• Check for errors in the software application.

• Verify that the wireless settings are correct. For

help, see “Setting Up 802.11 Radio

Communications” on page 33.

• Make sure the printer has an IP address.

• Make sure the printer is connected to the

network.

• Make sure the printer is in Ready mode.

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Printer Problems and Solutions (continued)

Problem Possible Solution

The printer is not printing with a Bluetooth connection.

Printout is faded or weak.

• Re-establish a Bluetooth connection with the

mobile computer or scanner. For help, see your mobile computer user’s manual or “Setting Up

Bluetooth Communications” on page 31.

• Make sure the mobile computer can print to a

known good printer.

• Print a Bluetooth test print page to make sure

that the mobile computer discovered your printer. For help, see “Printing a Test Page” on

page 26.

• Make sure the printer is in Ready mode.

• Fingerprint users: adjust the media constant/

factor and contrast (-10% to +10%).

• IPL users: adjust the media sensitivity setting

(-10 to +10).

• ESC/P users: adjust the Media Sensitivity

command or the Set Dark Adjust command. For help, see the ESC/P Programmer’s Reference

Manual.

• Check to see if the printhead needs cleaning. For

help, see “Upgrading the Firmware” on

page 44.

The battery charge is not lasting as long as it should.

• Check the battery date. If the battery is a few

years old, the shortened life may be due to normal aging.

• Replace the battery.

The AC18 4-bay battery charger is not charging the battery.

• Make sure that the battery is seated properly in

the charger and the charging status light is on. For help, see the see the AC18 4-Bay Battery

Charger Instructions.

• Contact Intermec Product Support.

The test pages do not print.

• Make sure that the blue light is not blinking. If

it is, make sure your printer has media and that the media cover is closed.

• Make sure that you can advance media by

pressing the Feed button.

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Printer Problems and Solutions (continued)

Problem Possible Solution

Print quality is poor. • Clean the printhead. For help, see “Upgrading

the Firmware” on page 44.

• Check the battery and recharge or replace as

necessary. For help, see “Charging the

Batteries” on page 12.

• Check the quality of the media. Use only

Intermec media to ensure superior print quality and product performance.

• Check that the printer is set to the appropriate

Constant/Factory or sensitivity number for the media you are using.

Troubleshooting Communication Problems

Use Dump mode to verify that the printer is receiving data from the host correctly.

Using the Line Analyzer in Fingerprint

In Dump mode, the printer runs a Fingerprint program called Line Analyzer. The Line Analyzer captures incoming characters on the communication ports and prints them.

The easiest way to enter Dump mode is through Test mode or Extended Test mode. For help, see “Understanding Test Mode” on

page 22.

After the printer enters Dump mode, it tells you it has entered Dump mode by printing it on a label. The display shows the Dump mode icon and printer is ready to receive data.

While the printer is receiving data, the Ready-to-Work indicator blinks. After a half of a second, if no more characters have been received, the printer times out. The program considers the transmission terminated and prints out a label.

Printable characters are printed in black-on-white. Control characters and space characters (ASCII 000 to 032 dec) are printed in white-onblack.

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As long as a continuous string of characters is being received, the program wraps the lines until the label is full and then starts to print another label. After each character transmission, this information prints:

• Page number

• Number of characters printed on the label

• Total number of characters received so far

When you exit Dump mode, a final label prints to inform you that it is exiting from Dump mode.

Using Dump Mode in IPL

When you enter Dump mode, the printer captures incoming characters on the communication ports and prints them on one or more labels.

If you have IPL firmware on your printer, you can access Dump mode in two different ways with slightly different results:

• You can access Dump mode through Test mode or Extended Test

mode and you will receive printouts that look exactly like those produced with the Line Analyzer program in Fingerprint. For more information, see the previous procedure, “Using the Line

Analyzer in Fingerprint” on page 58.

• You can access Dump mode from the Setup menu. If you access

Dump mode this way, characters are printed on a continuous line along with corresponding hexadecimal numbers.

To enter Dump mode from the Setup menu

1 Press the Setup button.

2 Press until you reach Test/Service.

3 Press to enter the Test/Service menu.

4 Press until you reach Data Dump and then press .

5 Press to select Yes and then press .

6 Cold boot the printer to exit Dump mode. For help, see the next

procedure, Resetting the Printer.

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Chapter 3 — Troubleshooting and Maintaining the PB21 and PB31

Resetting the Printer

You rarely need to reset the printer, unless you are upgrading the firmware. If your printer occasionally locks up, you will want to reset it. A reset reinitializes the 802.11 radio and clears the working memory.

Note: The Setup menu is not affected by a reset. Your printer retains all of your configuration settings after the printer powers back up.

To reset the printer

1 Disconnect the printer from power if externally powered.

2 Remove the battery from the printer for at least one second.

3 Insert the battery back into the printer.

4 Reconnect external power if your printer is externally powered.

Cleaning the Printer

To properly maintain your printer, you must clean it at the recommended interval. Use the next illustration to locate the parts of your printer to clean.

Make sure to clean these parts:

• Printhead

• Platen roller

• Paper sensors

• Tear bar

• Printer exterior

• Media compartment

To avoid possible personal injury or damage to the printer, never insert any pointed or sharp objects into the printer.

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Use only the cleaning agents specified in this section. Intermec is not responsible for damage caused by any other cleaning materials used on this printer.

Tear bar

Paper sensor

Platen roller

Printhead

PB21 and PB31 Mobile Receipt Printer: You need to clean these parts regularly.

Cleaning the Printhead

Clean the printhead every five rolls of media to prolong the life of the printhead and ensures that you maintain high print quality.

Clean the printhead with the Intermec cleaning swab (P/N AE26034). The cleaning swab is shipped with the printer and can also be purchased separately from www.intermec.com.

Note: The Intermec cleaning swab is the recommended method for cleaning the printhead and platen roller. Using other methods for cleaning may damage the printer.

To clean the printhead

1 Open the media cover.

2 Remove the media and ribbon.

3 Use the cleaning swab or cleaning pen to dissolve any

contamination on the line of heat-emitting objects at the front/ bottom of the printhead.

4 Wait 30 seconds and carefully rub off any contamination.

PB21 and PB31 Mobile Receipt Printer User Guide 61

Chapter 3 — Troubleshooting and Maintaining the PB21 and PB31

5 Repeat Steps 3 and 4 if necessary.

6 Allow the printhead to dry for a minute or more before loading a

new supply of media and ribbon.

Cleaning the Platen Roller

Regular cleaning of the platen roller every five rolls of media prolongs the life of the printhead and ensures that you maintain high print quality.

Clean the platen roller with the cleaning swab provided by Intermec (P/N AE26034). The cleaning swab is shipped with the printer and can also be purchased separately from www.intermec.com.

Note: The cleaning swab is the recommended method for cleaning the printhead and platen roller. Using other methods for cleaning may damage the printer.

To clean the platen roller

• Rotate the platen roller and clean it thoroughly with the Intermec

cleaning swab.

Be sure to clean these parts using the cleaning swab:

• Paper sensors

• Tear bar

Cleaning the Printer Exterior

Make sure to keep the exterior of the printer clean, this will reduce the risk of dust or foreign particles reaching the inside of the printer and affect printer functionality.

To clean the printer exterior

1 Close the media cover.

2 Use a soft cloth, possibly moistened with water or a mild detergent

and wipe the printer exterior.

Make sure to keep the surface surrounding the printer clean, as well.

62 PB21 and PB31 Mobile Receipt Printer User Guide

Chapter 3 — Troubleshooting and Maintaining the PB21 and PB31

Cleaning the Printer Media Compartment

To clean the printer interior

1 Open the media cover.

2 Remove the media and ribbon.

3 Use a brush or air blow the compartment.

Make sure the paper sensors are free of dust.

PB21 and PB31 Mobile Receipt Printer User Guide 63

Chapter 3 — Troubleshooting and Maintaining the PB21 and PB31

64 PB21 and PB31 Mobile Receipt Printer User Guide

Specifications

Appendix A — Specifications

Specifications

This section lists the physical and environmental specifications for the printers.

PB21 Physical Dimensions

Depth: 71.1 mm (2.8 in)

Height: 176.4 mm (6.9 in)

Width: 101.6 mm (4.0 in)

Weight: 678 g (1.5 lb) with battery

PB31 Physical Dimensions

Depth: 81.6 mm (3.2 in)

Height: 182.2 mm (7.2 in)

Width: 127.6 mm (5.0 in)

Weight: 828 g (1.8 lb) with battery

Power Specifications

AC power adapter voltage: 100 to 240 V, 47 to 63 Hz

Printer voltage: 12 VDC, 4.15 A

Operating power: Rechargeable 7.4 V 2300 mAh lithium-ion

battery

Temperature and Humidity Specifications

Operating temperature: -15 °C to 50 °C (-5 °F to 122 °F)

Storage temperature: -30 °C to 70 °C (-22 °F to 158 °F)

Charging temperature: 0 °C to 45 °C (32 °F to 113 °F)

Relative humidity: 10 to 90% non-condensing

Sealing: IP54 is used. Paper path and card reader

slots are excluded from IP54.

Memory

RAM: 16 MB

Flash: 64 MB

66 PB21 and PB31 Mobile Receipt Printer User Guide

Appendix A — Specifications

Print Speed and Resolution

Print speed: 4 ips (100 mm/s)

Resolution: 203 dpi (8 dots/mm)

Print Technology

Printhead: Direct thermal

Maximum print width: PB21 48 mm (1.8 in)

PB31 72 mm (2.8 in)

Media Specifications

Minimum black mark length: 3.17 mm (0.125 in)

Black mark width: Full width of media

Core inside diameter: 19.05 mm (0.75 in)

Roll outside diameter: PB21 57.15 mm (2.25 in)

PB31 67.31 mm (2.65 in)

Tracking: Center

Maximum caliper for tags: 0.15 mm (0.006 in)

Minimum media length: 12.7 mm (0.5 in)

Maximum media length: Continuous

When you order printer media, keep these points in mind:

• Tag and fanfold media use black marks as repeat indicators for

non-continuous media. Black marks are sensed on the side of the media that is thermally sensitive.

• You can use higher caliper media in the printer, but print quality

will be reduced.

• Receipt roll stock media is supplied as a continuous roll and has

an end of roll indicator. The end of roll indicator is a red marking (on last 3 feet of roll) on the side of the paper that is thermally sensitive.

PB21 and PB31 Mobile Receipt Printer User Guide 67

Appendix A — Specifications

External Fanfold Media Specifications

Stack height: 70 mm (2.75 in)

Page length: 152 mm (6 in) to 305 mm (12 in)

Note: A 6-inch page length is supplied in 12-inch long stacks (two 6-inch stacks of equal height with the bottom page linked).

Specialty media is required for unique customer environments, including printer operating temperature extremes. Intermec recommends that you test the media in your application.

Supported Media

The printer supports tag and receipt media. Receipt media is supported in both a top coated and an uncoated paper in continuous roll stock only.

The default media sensitivity number is 180. Use this table as a guide when setting sensitivity numbers.

Recommended Media Sensitivity and Constant

Sensitivity Constant Description

North America Receipt Media

401 85 Duratherm TC

102 32 Duratherm NTC - 2

101 30 Duratherm NTC

104 80 Duratherm Receipt - Fanfold

103 100 Duratherm Linerless

68 PB21 and PB31 Mobile Receipt Printer User Guide

Interfaces

This section describes the standard interfaces available on the PB21 and PB31 printers.

RS-232 Serial Interface

The serial adapter is an 8-pin DIN to DB9 connector that connects from the printer to your desktop PC.

Serial Port Default Settings

Parameter Default Setting

Baud rate 115200

Character Length or Data Bits 8

Parity None

Stop Bits 1

Appendix A — Specifications

Handshaking None (Fingerprint)

XON/XOFF (IPL)

Serial Cable (Printer End)

Serial Cable Pinouts (Printer End)

PIn Signal Description

1 HHC RXD Receive data from host (input)

3 HHC CTS Clear to send from printer (output)

5 HHC RTS Request to send from host (input)

6 HHC TXD Transmit data to printer (output)

8 GND Ground

PB21 and PB31 Mobile Receipt Printer User Guide 69

Appendix A — Specifications

9876

RS-232 Serial Cable DB9 Pins (PC End)

Serial Cable Pinouts (PC End)

Pin Signal Description

1 DCD Data carrier detect

2 RXD Receive data from host (input)

3 TXD Transmit data to printer (output)

4 DTR Data terminal ready

5GND Ground

6DSR Data set ready

USB Interface

7 RTS Request to send from host (input)

8 CTS Clear to send from printer (output)

9 RI Ring indicator

To use the USB interface to print from a PC, you need to have the Intermec InterDriver printer driver installed on your PC. For help setting up USB communications, see “Connecting the Printer

Through the USB Interface” on page 28.

The USB cable that ships with the printer has a USB Type A connector on one end to connect to the PC and a USB Type B connector on the other end to connect to the printer. You do not need to configure communications for the USB port.

USB Type A Connector USB Type B Connector

70 PB21 and PB31 Mobile Receipt Printer User Guide

Accessories

You can use these accessories with the printer. To order accessories, contact your local Intermec sales representative.

AB27 Battery

Use the 7.4 V 2300 mAh lithium-ion battery to provide power to the printer.

Power Supply (Model AE19)

Provides power to the printer and the 4-bay battery charger (Model AC18).

AC18 4-Bay Battery Charger

Use the AC18 to charge up to four batteries at a time. The battery charger is designed to sense when a battery is fully charged and not overcharge it, ensuring long and consistent battery life.

Appendix A — Specifications

AV14 Vehicle Dock

Use the vehicle dock to attach the printer to a truck.

Cart Mount

Stands the printer vertically when placed on a flat surface. Excellent for cart or desktop use.

Belt Clip

Use the printer belt clip to attach the printer to your belt.

Handstrap

Use the PB42 and printer handstrap to conveniently carry your printer. With the handstrap attached, you can also attach the shoulder strap.

Media

You can use tag, label, or receipt media with the printer. Printer media does not ship in the box with the printer but may be purchased from

www.intermec.com.

Media Core

Use the media core to hold the media in place. The 0.75 inch media core ships with the printer. You can also order the 0.4 inch media core separately.

PB21 and PB31 Mobile Receipt Printer User Guide 71

Appendix A — Specifications

Intermec Cleaning Swab

Use the Intermec cleaning swab (P/N AE26034) to clean the printhead and platen roller. One cleaning swab is included with the printer. You can purchase additional cleaning swabs from www.intermec.com.

Cleaning Pen

Use the cleaning pen (P/N 757150) to clean the printhead.

Protective Case

Use the protective case to transport and store your printer. The protective case keeps the printer free of dust, dirt, and moisture and still provides easy access to the printer for printing.

Shoulder Strap

Use the shoulder strap in combination with the handstrap to easily carry the printer. The wide padded strap makes it comfortable to wear the printer for long periods of time

Serial Cable

The serial adapter is an 8-pin DIN to DB9 connector that connects from the printer to your desktop PC.

72 PB21 and PB31 Mobile Receipt Printer User Guide

Default Settings

Appendix B — Default Settings

Factory Default Settings (Fingerprint Printers)

Factory Default Settings for Fingerprint Printers

Setting Default Value

Xstart 0

Display

Orientation Normal

Contrast Medium

Media

Width Printhead width

Length 1200

Test feed mode Fast

Type Variable length strip

Contrast 0%

Xstart 0

Label constant 80

Label factor 40

Print definitions

Clip default Off

Print speed 75 mm/s

Feed adjust

Start adjust 0

Stop adjust 0

Power

Low battery indicator 7.4 V

Sleep timer 20 sec

Standby timer 30 min

74 PB21 and PB31 Mobile Receipt Printer User Guide

Appendix B — Default Settings

Factory Default Settings for Fingerprint Printers (continued)

Setting Default Value

Bluetooth

Discoverable Enable

Connectable Enable

Encryption Disable

Authentication Disable

Reserve printer Disable

Device name 1-16 characters

Passcode 1234

Factory Default Settings (IPL Printers)

Factory Default Settings for IPL Printers

Setting Default Value

Auto detect printer Enable

Display

Orientation Normal

Contrast Medium

Print engine emulation mode None

Media

Form adjust dots X 0

Form adjust dots Y 0

Test feed mode Fast

Media type Continuous

Darkness 0

Sensitivity 180

Print speed 3 ips

Power

Low battery indicator 7.4 V

Sleep timer 20 sec

Standby timer 30 min

PB21 and PB31 Mobile Receipt Printer User Guide 75

Appendix B — Default Settings

Factory Default Settings for IPL Printers (continued)

Setting Default Value

Ser-Com

Baud rate 115200

Data bits 8

Parity None

Stop bits 1

Protocol XON/XOFF

Network

IP selection DHCP and BOOTP

IP address 0.0.0.0

Netmask 0.0.0.0

Default router 0.0.0.0

Name server 0.0.0.0

MAC address Unique

Bluetooth

Discoverable Enable

Connectable Enable

Encryption Disable

Authentication Disable

Reserve printer Disable

Device name 1-16 characters

Passcode 1234

Factory Default Settings (ESC/P Printers)

Factory Default Settings for ESC/P Printers

Setting Default Value

Auto detect printer Enable

Media dark adjust 100

Print speed 75 mm/s

76 PB21 and PB31 Mobile Receipt Printer User Guide

Appendix B — Default Settings

Factory Default Settings for ESC/P Printers (continued)

Setting Default Value

Power

Low battery indicator 7.4 V

Sleep timer 20 sec

Standby timer 30 min

Bluetooth

Discoverable Enable

Connectable Enable

Encryption Disable

Authentication Disable

Reserve printer Disable

Device name 1-16 characters

Passcode 1234

Serial-Com

Baud rate 115200

Data bits 8

Parity None

Stop bits 1

Protocol XON/XOFF

# Network

IP selection DHCP and BOOTP

IP address 0.0.0.0

Netmask 0.0.0.0

Default router 0.0.0.0

Name server 0.0.0.0

MAC address Unique

PB21 and PB31 Mobile Receipt Printer User Guide 77

Appendix B — Default Settings

78 PB21 and PB31 Mobile Receipt Printer User Guide

IPL and Fingerprint Setup Menus

Appendix C — IPL and Fingerprint Setup Menus

Setup

SER-COM

NETWORK

TEST/SERVICE

MEDIA CONFIGURATION

POWER

IP SELECTION

IP ADDRESS

NETMASK

BAUDRATE

DATA BITS

TESTPRINT

DATA DUMP

MEDIA TYPE

PAPER TYPE

DISPLAY

LBL LENGTH

DOTS

ORIENTATION

CONTRAST

PARITY

STOPBITS

DEFAULT

ROUTER

NAME SERVER

MAC ADDRESS

SENSITIVITY

TESTFEED MODE

DARKNESS

PWRUP

EMULATION

PRINT SPEED

LTS CALIBRATION

PROTOCOL

LBL REST POINT

FORM ADJ DOTS

CONFIG

TEST LABELS

MEMORY RESET

FORMAT

PAGE

UDC

FONT

LSS TEST

LOW BATTERY

SLEEP TIMER

STANDBY TIMER

ADVANCED

THERMAL MGMT

MIN SPEED

IPL Setup Menu

80 PB21 and PB31 Mobile Receipt Printer User Guide

Fingerprint Setup Menu

Setup

SER-COM

NET-COM, NET1

NETWORK

FEEDADJ

MEDIA

PRINT DEFS

POWER

IP SELECTION

IP ADDRESS

NETMASK

BAUDRATE

CHAR LENGTH

FLOWCONTROL

RTS/CTS

XON/XOFF

DATA TO HOST

DATA FROM

HOST

NEW LINE

STARTADJ

STOPADJ

MEDIA SIZE

MEDIA TYPE

PAPER TYPE

XSTART

WIDTH

LENGTH

DISPLAY

CONTRAST

ORIENTATION

CONTRAST

PARITY

STOPBITS

ENQ/ACK

REC BUF

TRANS BUF

DEFAULT

ROUTER

NAME SERVER

MAC ADDRESS

TESTFEED

TESTFEED MODE

LEN (SLOW

MODE)

LABEL (w GAPS)

HEAD RESIST

TESTPRINT

PRINT SPEED

LSS TEST

LTS

LSS AUTO

LSS MANUAL

LTS ADJUST

LTS TEST

LTS VALUE

NEW LINE

CLIP DEFAULT

LOW BATTERY

SLEEP TIMER

STANDBY TIMER

ADVANCED

THERMAL MGMT

MIN SPEED

Appendix C — IPL and Fingerprint Setup Menus

PB21 and PB31 Mobile Receipt Printer User Guide 81

Appendix C — IPL and Fingerprint Setup Menus

82 PB21 and PB31 Mobile Receipt Printer User Guide

Index

Numerics

802.11 radio icons, understanding setting up communications 33

AB27 battery AC18 battery charger accessories

AB27 battery AC18 battery charger AV14 vehicle dock 71 belt clip cart mount handstrap power supply serial cable shoulder strap 72

AV14 vehicle dock

backlight, understanding batteries

AC18 charger charging charging time 10 extending life installing status icons 13 using

Bluetooth communications button functions 4

cleaning the printer cold booting communication problems

using Dump mode in IPL using the line analyzer in

communications

setting up 802.11 radio

setting up Bluetooth radio

wireless printing with

wireless printing with IPL

12, 71

10, 11

Fingerprint

communications

Fingerprint

configuration settings

changing, overview 42 changing from printer home

page

changing using the command

line

changing with PrintSet changing with SmartSystems

44, 48

display modes

connecting to the printer using

USB

control panel features

default settings

ESC/P printers Fingerprint printers

display modes

error

information pause

ready 19 setup

test

downloading fonts and graphics 51

error messages and icons

door open field out of label 55 IP configuration error IP link error LSS too high/low 55 out of paper pause

printhead hot

upgrading Error mode ESC/P

changing printer language

default settings

setup commands

Fingerprint

changing printer language

configuring wireless printing

default settings

setup menu

74, 75

24, 81

74, 75

84 PB21 and PB31 Mobile Receipt Printer User Guide

Index

Fingerprint (continued)

WEP authentication,

configuring to use

WPA/WPA2 authentication,

configuring to use

WPA-PSK/WPA2-PSK

authentication, configuring to use

firmware upgrade, cold booting 60

HyperTerminal

sending printer commands upgrading firmware viewing IPL commands

Information mode IPL

changing printer language configuring wireless printing setup commands 25 setup menu viewing commands as you type

WEP authentication,

configuring to use

WPA/WPA2 authentication,

configuring to use

WPA-PSK/WPA2-PSK

authentication, configuring to use

language, see printer language load media

Magnetic Stripe Reader media

loading recommended sensitivity and

supported

media specifications

Pause mode power specifications print speed and resolution 67

constant

printer

backlight

charging batteries 12

cleaning

cold booting

communication problems 58

configuring

control panel

default settings 74, 75

downloading fonts and graphics

features 2

home page

languages, choosing

loading media

memory

parts

printing a test page 26

Ready-to-Work indicator

soft keys

sounds, understanding 9

troubleshooting problems

using the batteries

using the buttons 4 Printer Home Page, upgrading

firmware

printer language

changing using ESC/P

changing using Fingerprint

changing using IPL 7

changing using PrintSet PrintSet

changing configuration settings

changing printer language

downloading fonts and graphics

upgrading firmware

Ready mode Ready-to-Work indicator states

setup commands

ESC/P

IPL setup menu

Fingerprint

IPL 80

24, 81

PB21 and PB31 Mobile Receipt Printer User Guide 85

Index

Setup mode Smart Card Reader SmartSystems, changing

configuration settings

soft keys, using sounds, status 9 specifications

external fanfold media media 67 memory power print speed and resolution 67 print technology supported media temperature and humidity

temperature and humidity

specifications

Test mode 22 test page, printing troubleshooting

communication problems contacting product support error messages

44, 48

printer problems and solutions

using Dump mode in IPL 59

using the line analyzer in

Fingerprint

upgrading firmware

using HyperTerminal

using Printer Home Page

using PrintSet 44 USB, connecting to the printer

WEP authentication

configuring with Fingerprint

configuring with IPL WPA/WPA2 authentication

configuring with Fingerprint

configuring with IPL WPA-PSK/WPA2-PSK

authentication configuring with Fingerprint configuring with IPL

86 PB21 and PB31 Mobile Receipt Printer User Guide

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