Intermec PB20 Quick Start Manual

Quick Start Guide

PB20
2-Inch Belt Printer
Equipped with a

TM

Bluetooth
Qualified Module
by Socket

Communications

Packing List

Checktoensurethatyoureceivetheseitems:

R

S Intermec

Linerless paper model (2-inch Thermal Belt printer equipped
with Bluetooth* a qualified module by Socket Communica­tions)

S One roll of paper (in printer)

S Battery (installed)

S Compliance Statement

S Warranty Card

*Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A.

Common Accessories List

Cable Part Number

Data Cable (Hirose to RJ -45) 226-469-001

Power Adapters Part Number

ACWallCharger(orderpowercordseparately) 851-060-002

Cigarette Lighter Adapter, 2 Amp., 30 volt DC 852-052-001

PB20A0B140 Standard paper or PB20ALB140

Supplies Part Number

Replacement Li -Ion 900 mAhr Battery 320-082-021

Thermal paper 105’/roll, 50/case 816-034-022

Standard Paper Printer Cleaning Kit (2-inch printer)

Standard Paper Printer Cleaning Card (2-inch printer)

Linerless Paper (contact Supply Sales 1-800-255-6292)

2 PB20 Printer Quick Start Guide

320-081-014

320-066-013

Getting Started

Here are the main components of the IntermecRPB20 printer.

Cover Latch

Charge LED (red charging;
green complete)

Paper Advance

Charger Jack

Computer to Printer Jack

Belt Clip

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Charging the Lithium Ion Batteries

S The printer battery charges in about three hours.

LED Battery Indicators

LED State of Charge Action

Solid Red In Progress Waiting for green LED

Green Complete Remove Charger

Slow Red Flashing Low Temperature or

battery is disconnected

Fast Red Flashing High Temperature Change environment

Slow Red and Orange
Flashing

Fast Red and Orange
Flashing

Slow Orange Flashing Timeout Restart charge

Fast Orange Flashing Internal Error Remove battery to pow-

Low Voltage Wait for solid red

High Voltage Wait for solid red

Change environment or
connect battery

er down completely and
reconnect. Or unplug
from charging source,
wait 15-20 seconds, and
reconnect.

Beep Indicator

Number of Beeps Indicates

One Printer has come out of sleep mode

Two Printer is out of paper

Three Battery is low

One long beep No program in printer, only boot code

DeterminingCurrent Battery Power

To determine the current charge on the battery pack, print out a
self-test by pressing and holding the red self-test button for four
seconds. If the battery is good, you will see the abbreviation for
the word “GOOD” next to the Battery voltage print out.

This printer has a built in low battery detector. When the print­er’s battery voltage is low, the printer beeps three times, indicat­ing a Low Battery Warning. This only happens if the printer is
awake.

4 PB20 Printer Quick Start Guide

Paper Loading

Out of Paper

The PB20 Printer sounds two quick beeps when it runs out of
paper. If the printer is out of paper, the printer suspends opera­tion until paper is present and the lever is down. The printer
continues to communicate with the mobile computer as long as
it does not “time out.” Once the printer restarts, it finishes the
rest of the print job from where it left off.

RemovingPaper Core f rom your PB20 Printer

1 Unsnap the latch and lift up the cover.

2 Wrap your index finger around the empty paper core and pull

up. The paper rod will snap out.

3 Remove the empty paper core and discard.

Paper Loading

Standard Paper

If you are using standard paper, you can load the paper auto­matically or manually. Experiment to find out which method is
best for you.

Liner’ed Labels

If you are using liner’ed paper, it is best to use the manual paper
loading method.

Automatic Paper Loading

1 Press the red self-test button to wake the printer.

2 With the loose, clean edge of the paper coming from the bot-

tom of the roll, insert the edge of the paper between the roller
and the platen.

3 Pushing the bu tton again while the printer is awake causes

the mechanism to feed about one inch of paper.

4 Insert the paper into the paper well with it resting on the pa-

per rod clips.

Manual PaperLoading

1 Lift up the paper release lever. This takes the pressure off the

platen. Make sure you have a clean edge on the new paper
roll.

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2 Taketheedgeofthepaperandfoldit45degrees.

3 Insert the tip of the paper between the roller and the platen.

4 Push on the paper until the tip is peeking out the other side.

(If it seems too tight to insert the tip, lift up the paper release
lever and turn the gear to advance the paper).

5 Grab the tip and pull it through until the paper is straight.

6 Push down the paper release lever and insert the paper into

the paper well with it resting in the paper rod clips.

7 Press the red button while the printer is on and it will feed

paper. You will need about two inches of paper coming out of
the mechanism.

8 Lower the cover while placing the extra paper though the tear

bar.

9 Close Latch Cover and tear off extra paper.

6 PB20 Printer Quick Start Guide

Printer Self-Test

Push the red button and hold for about four seconds to print a
self-test. Below is an explanation of the print-out.

Self-Test Print-out Explanation

Test Item Description

F/W Ve r The internal software versi on (4.26 for printer, 1.09

or greater for card reader)

Timeout The seconds between printing and sleep mode.

Baud Rate The speed at which the printer receives data.

Parity Odd, Even, or None

Data Bits Matches with computer sending data to printer.

Handshake The way the printer handles flow control from host.

Burn Adj Amount of heat used to print on the thermal paper.

Beeper May be turned On or Off.

Batt Volt Current voltage of the battery pack.

Batt Temp Temperature of the battery.

Flash/RAM 1Mbor4MbFlash/1Mbor4MbRAM

Boot Version Boot sector firmware.

Prnhd Temp Temperature of print head (between 0 and 50 de-

grees).

Infrared Toggles between On and Off.

Device Name Type of device (i.e. 2t for 2 inch thermal printer)

Device Nickname Shows user name for printer.

Available Fonts “LOC” shows whether a font is Resident (R) or

Downloaded (D). “CPI” shows characters per inch.
“DESCRIPTION” describes the font. “NAMES”
give the “Easy Print” name, the Line Printer name,
and the hexadecimal equivalent of that name.

Available Graphics “LOC” shows whether a font is Resident (R) or

Downloaded (D). “CPI” shows characters per inch.
“DESCRIPTION” describes the graphic.
“NAMES” give the “Easy Print” name, the Line
Printer name, and the hexadecimal equivalent of that
name.

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Self-Test Print-out Explanation (continued)

DescriptionTest Item

Available Bar Codes All supported barcodes are displayed. “DE-

SCRIPTION” describes the graphic. “NAMES”
give the “Easy Print” name, the Line Printer name,
and the hexadecimal equivalent of that name.

Card Reader Option Shows the current Card Reader configuration.

Battery Pack Removal

Note: Ensure that you have your ESD wrist strap
connected to the ESD static free mat before placing
yourprinteronthematandbeginremovingthebat­tery pack.

UseonlythebatterypackdesignedforyourPB20
Printer. Use only the Intermec 900 mAh Li-Ion
battery p/n 320-082-021. Using any other battery
may present a risk of fire or explosion. The
battery used in your PB20 Printer may present a
fire or chemical burn hazard if mistreated. Do not
disassemble, heat above 212°F (100°C), or
incinerate.

1 Remove the four screws securing the printer mechanism.

Screws (4)
(two on each side)

8 PB20 Printer Quick Start Guide

2 Lifttheprintermechanismoutofthecase.Onewaytodo

this is to turn the printer case on its side and gently tap
the bottom of the case to remove the board assembly. Be
careful not to pull on the cluster of black wires running
fromtheinsideoftheprintercasetotheprintermecha­nism assembly.

3 Set the printer assembly down to view the underside of

printer mechanism and battery compartment.

Battery pack
Printer assembly
wire cluster

compartment

Battery
pack cable

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4 Remove the four screws securing the battery cover. Avoid

contact with the printer control board unless the board is
grounded.

Battery cover screws

10 PB20 Printer Quick Start Guide

5 Gently disconnect the keyed battery pack connector (with

the black and red wires) from the board assembly. You
may find that you have to wiggle the connector a bit to
remove it from the connector.

Underside of battery
compartment

5b

Keyed battery pack
cable

5a

Keyed battery pack
connector

6 Once the cover is removed gently tap the cover in your

hand or lift up on one of the battery retaining foam strips
to separate the battery pack from the cover.

7 Insert the new battery pack into the battery cover.

8 Reinstall the battery cover.

9 Reconnect the keyed battery cable. Routing the battery

packwiresisveryimportant.

S The wires must not be pinched or crimped when rein-

serting the printer mechanism into the printer case.

10 Reposition the battery pack assembly on the printer

mechanism.

11 Replace the four screws to secure the battery pack cover to

the printer mechanism.

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S Install the screws enough so they are fully seated but

not any further or you will strip the screw holes in the
printer case.

12 Carefully seat the printer in the case, you do not want to

pinch the wires between the printer mechanism and the
case.

13 Replace the four screws securing the printer mechanism to

the printer case.

14 Charge the battery 2-3 hours using your AC adapter or

cigarette lighter adapter.

15 Properly dispose of the used battery pack.

Using Your Printer with Serial Connection

1 Attach the Mobile Computer to Printer cable.

Computer to Printer Jack

Mobile Computer to Printer Cable

2 As you use the printer the power comes from the battery in

the printer. When the printer battery runs down the printer
will not operate until the battery is recharged.

PB20 Printer using Wireless Printing

Serial/Wireless Mode

Your printer comes to you as a serial mode printer. To switch
the mode to Wireless Printing it is necessary to toggle the mode
via the self-test function of the printer.

Performing the self-test indicates the current mode of the print­er. The mode displays on the ticket and an audible indication
sounds. Each time the self-test function is performed the mode
will toggle between wireless printing and serial modes.

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Printer Self-Test

1 Press the Paper Advance (red) button for at least five seconds

to run a Self-Test. Verify that the RF Module Power is On.

S This means you will be holding it long enough to hear the

beep and complete a paper advance.

S The self-test indicates the current state of your printer.

S Verify the current mode by reading the Power status line

from the printout.

Note: When shipping your printer via air freight,
turn the wireless printing mode off and set to serial
so that the radio is not enabled.

700 Mobile Computer Preparation

1 On your mobile computer, tap the Bluetootht icon located

in the System tray on the Today screen.

2 Select Advanced Features → Bluetooth Devices.

3 From the Tools menu, select Device Discovery.Youarepre-

sented with a couple of screens detailing the device discovery
process.

4 You are now presented with a screen allowing you to modify

the selection parameters. The default should work for your
needs.

5 Click Next to proceed. A search for Bluetooth devices is per-

formed followed by a look-up of discovered device names.
The progress bars indicate the inquiry status.

6 A list of discovered devices displays:

S If your remote wireless printer is discovered and presented

in the list, select the appropriate check box and click
Next.

S If your remote device is not displayed, ensure that the de-

vice and its radio are switched On. Click Next, then select
Finish.

7 A progress bar appears indicating Service Discovery is being

performed.

If the discovery is successful a screen with Successfu l discovery
displays. Click Finish. The remote device icon appears in the

PB20 Printer Quick Start Guide

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Bluetooth Devices Folder. Verify that this device was discovered
by looking at the properties (Device → Properties).

If the Services tab lists Wireless Printer, the service was discov­ered correctly.

If it doesn’t, select the Update buttonontheServices tab to try
to rediscover the services available (sometimes it will take a cou­ple tries to correctly discover the services).

8 Verify that your Wireless Printing device is set as your “favor-

ite” COM port device. In the Bluetooth Devices Folder,se­lect Tools → My Favorite.IntheFavorites screen, ensure
your printer shows as My Favorite COM Port Device.

700 Color Mobile Computer applications access the wireless
printing on COM6 port. 700 Monochrome Mobile computer
applications access wireless printing on COM7 port.

Note: Dropping your printer can cause a power in­terruption to your wireless printing operation. To
ensure that your ”Wireless Printing” is still active,
print a self-test. If the radio is Off, the self-test turns
the radio On.

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Maintenance and Troubleshooting

Cleaning the Interior

Dirt, adhesive, and residue collect on the print head of the
printer and need to be removed. Clean your printer once a
month if you use it frequently, or once every three months if
used infrequently.

Cleaning the Exterior

When the outside of your portable printer needs cleaning, use a
soft cloth and mild cleanser if necessary. Do not use abrasive
cleanser, chemicals or scrubbing pads, as your printer’s finish
could become marked.

Troubleshooting

PaperLoading Problems

If the paper feed mechanism does not feed correctly on the first
part of a new paper roll, remove two to three feet of paper from
theoutsideoftheroll.Thelengthofpaperrollscanvarybyas
much as five feet, making the roll too thick for the printer to
accommodate.

If the printer is out of paper (or the paper release lever is in the
up position) this condition interrupts a batch of receipts, and
the printer suspends operation until the condition is fixed. The
printer continues to communicate with the mobile computer as
long as it does not “time out.”

Once the printer is operational, the suspended print batch (if
any) continues to print, ensuring that all receipts are properly
printed.

Not Printing

1 Print a self-test. If the self-test will not print, check battery

voltage by plugging the printer into a wall outlet using the
AC adapter. Repeat the self-test, and check the Battery Volt­age print out. Charge battery if necessary or replace.

Note: If the battery is depleted, it may take 5-10
minutes of charging before the printer can print a
self-test.

2 Make sure the paper is properly installed (with lever closed).

PB20 Printer Quick Start Guide

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3 Turn the print head knob to ensure that paper is not

jammed.

4 Check cable connections. Make sure the modular connector

is inserted and clipped in.

5 Check to see if your cable has been damaged by excessive

pulling.Acablemayalsobedamagedifitisbentatsharp
angles.

6 Use only the recommended battery pack for the printer.

7 Printer will not print on wrong side of paper. Re-load if nec-

essary.

Print Roller Appears Dirty

Extended use in dirty environments and linered label printing
can cause the print head to become dirty or sticky. We offer two
cleaning options, a roller cleaning kit or individual cleaning
cards. These are available through our Supply Sales department
(1-800-255-6292).

Print is too Light

If you are not getting satisfactory darkness, connect your printer
to the personal computer containing your Configuration Pro­gram and click on the Paper Options button. Adjust the Dark­ness setting to a higher percentage until the print is dark and
crisp. Refer to the Intermec Portable Printers Technical Reference
Manual (p/n: 978-018-001) Section 4 for more details.

Charging Problems

Usingan AC Adapter

If the printer does not respond when it is connected to an AC
adapter, there could be a problem with the adapter or with the
wall outlet.

Note: If the battery is depleted, it may take 5-10
minutes of charging before the printer can print a
self-test.

Usinga CigaretteLighter Adapter

If the printer does not respond when it is connected to a ciga­rette lighter adapter, it is possible that the fuse may be blown.
To check, remove the cigarette lighter adapter from all power
supplies and unscrew the cover over the pin. Pull out the fuse. If
the elements in the fuse appear broken, replace the fuse.

16 PB20 Printer Quick Start Guide

Programming Problems

Refer to the Intermec Portable Printers Technical Reference Manu­al (p/n: 978-018-001) Section 4 for more details OR call the

Intermec Technical Support 1-800-755-5505 for assistance.

Specifications

Printer Specifications

Item Spec Detail

Dimension 4.39 x 5.65 x 2.4 in.

111.5 x 143.5 x 61 mm)

Weight 20.3 oz. (575 g)

Print Method Direct Thermal

Paper Medium Thermal paper

Paper Width 2.25 inch

Operating Temperature -4°F to +122°F(-20°C to +50°C) standard paper

+14°F to 122°F(-10°C to +50°C) linerless paper

Interface RS-232C, Infrared, IrDA, Bluetooth

Characters Full IBM and international character sets

Protocol Easy Print Protocol for Bar Codes, Stored Graph-

ics, Rotated Fonts.

Power 900 mAh Li Ion 2 cell pack

Warranty One year, includes print head. Extended warranty

available.

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Global Services and Support

Warranty Information

To understand the warranty for your Intermec product, visit the
Intermec web site at http://www.intermec.com and click Service
& Support. The Intermec Global Sales & Service page appears.
From the Service & Support menu, move your pointer over
Support,andthenclickWarranty.

All warranties are expressly disclaimed, including the implied
warranties of merchantability and fitness for a particular pur­pose.

Web Support

Visit the Intermec web site at http://www.intermec.com to
download our current manuals in PDF format. To order printed
versions of the Intermec manuals, contact your local Intermec
representative or distributor.

Visit the Intermec technical knowledge base (Knowledge Cen­tral) at http://intermec.custhelp.com to review technical infor­mation or to request technical support for your Intermec prod­uct.

18 PB20 Printer Quick Start Guide

Telephone Support

These services are available from Intermec Technologies Corpo­ration.

In the U.S.A. and Canada
call 1-800-755-5505 and

Service Description

Factory Repair and
On-site Repair

Technical Support Get technical

Service Contract
Status

Schedule Site Surveys
or Installations

Ordering Products Talk to sales

Request a return
authorization
number for
authorized service
center repair, or
request an on-site
repair technician.

support on your
Intermec product.

Inquire about an
existing contract,
renew a contract, or
ask invoicing
questions.

Schedule a site
survey, or request a
product or system
installation.

administration,
place an order, or
check the status of
your order.

choose this option

1

2

3

4

5

Outside the U.S.A. and Canada, contact your local Intermec
representative. To search for your local representative, from the
Intermec web site, click Contact.

PB20 Printer Quick Start Guide

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Corporate Headquarters

6001 36th Avenue West
Everett, Washington 98203

U.S.A.

tel [phone]

fax [phone]

www.intermec.com
e 2003 b y Intermec Technologies Corporation. All rights reserved.

PB20 Blue tooth 2-Inch Printer Quick Start Guide-April 2004

*962018024D*

PN 962-018-024D

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