Page 1
User ’s Guide
P/N 961-054-019
Revision A
December 1999
P/N 961-054-019 Revision A
*961054019
NORANDR 6642
Pen Computer
Page 2
"
NOTICE This publication contains information proprietary to Intermec Technologies CorpoĆ
ration. It is being supplied to you with the express understanding that the inĆ
formation contained herein is for the benefit of the contracting party only, and
may not be copied, distributed, or displayed to third parties without the express
written consent of Intermec Technologies Corporation, and shall be returned to
Intermec Technologies Corporation upon written request. If a purchase, license, or
nondisclosure agreement has been executed, the terms of that agreement shall
govern this document.
This publication is furnished for information only, and the information in it is
subject to change without notice. Although every effort has been made to provide
complete and accurate information, Intermec Technologies Corporation assumes
no responsibility or liability for any errors or inaccuracies that may appear in this
document.
Disclaimer of Warranties. The sample source code included in this document is
presented for reference only. The code does not necessarily represent complete,
tested programs. The code is provided AS IS WITH ALL FAULTS." ALL
WARRANTIES ARE EXPRESSLY DISCLAIMED, INCLUDING THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE.
We welcome your comments concerning this publication. Although every effort has
been made to keep it free of errors, some may occur. When reporting a specific
problem, please describe it briefly and include the book title and part number, as
well as the paragraph or figure number and the page number.
Send your comments to:
Intermec Technologies Corporation
Publications Department
550 Second Street SE
Cedar Rapids, IA 52401
INTERMEC, NORAND, NOR*WARE, PEN*KEY, PEN*VIEW, and TRAKKER are
registered trademarks and ANTARES, JANUS, and RAPIDREP are trademarks of
Intermec Technologies Corporation.
1999 Intermec Technologies Corporation. All rights reserved.
This publication printed on recycled paper.
Acknowledgments
Ethernet is a trademark of Xerox Corporation.
Handwriter is a registered trademark of Communication Intelligence Corporation.
Intel and Celeron are registered trademarks of Intel Corporation.
Microsoft, MS, and MSĆDOS, and Windows, are registered trademarks and Visual
Basic for Windows, and Windows for Pen are trademarks of Microsoft Corporation.
PenRight! and PenRight! Pro are trademarks of PenRight Corporation.
Page 3
PKZIP and PKUNZIP are registered trademarks of PKWARE, Inc.
SanDisk is a trademark of SanDisk Corporation.
SystemSoft is a registered trademark and CardSoft and CardID are trademarks of
SystemSoft Corporation.
FCC Computer Compliance
"
NOTICE This equipment meets Class A digital device limits per Part 15 of FCC Rules.
These limits protect against interference in a commercial area. It emits, uses, and
can radiate radio frequency energy. If you do not install and use the equipment
according to its instructions, it may interfere with radio signals. Using it in a
residential area is likely to cause interference. If this occurs, you must correct the
interference at your expense.
FCC Computer Compliance
"
NOTICE This equipment meets Class B digital device limits per Part 15 of FCC Rules.
These limits protect against interference in a residential area. It emits, uses, and
can radiate radio frequency energy. If you do not install and use the equipment
according to its instructions, it may interfere with radio signals. However, there is
no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning our equipment off and on, the user is encourĆ
aged to try to correct the interference by one or more of the following measures:
" Reorient or relocate the radio or television receiving antenna.
" Increase the separation between the computer equipment and receiver.
" Connect the equipment into an outlet on a circuit different from that to
which the radio or television receiver is connected.
" Consult the dealer or an experienced radio or television technician for
help.
Cet appareil numérique de la classe B respecte toutes les exigences du Reglèment
sur le material boilleur du Canada.
Une licence radio est requise pour ces dispositifs, sauf pour ceux installés tout à
fait à l'intérieur d'un bâtiment. (Il faut que l'utilisateur obtienne cette licence.)
Page 4
Telephone Installation Warning Notices
The following notices apply to equipment that may be connected to telephone lines
or systems. For your personal safety, and to protect this equipment from potential
electrical or physical damage, do NOT connect equipment to telephone lines or
data communication equipment unless the following warnings have been read,
understood, and complied with.
" Never install telephone wiring during a lightning storm.
" Never install telephone jacks in wet locations unless the jack is specifiĆ
cally designed for wet locations.
" Never touch uninsulated telephone wires or terminals unless the teleĆ
phone line has been disconnected at the network interface.
" Use caution when installing or modifying telephone lines.
" Avoid using a telephone (other than cordless type) during an electrical
storm. There may be a remote risk of electric shock from lightning.
" Do not use the telephone to report a gas leak in the vicinity of the leak.
Installation du téléphone : avertissements
Les avertissements qui suivent s'appliquent à tout équipement qui peut être
branché aux lignes ou systèmes téléphoniques. Pour votre sécurité personnelle et
pour protéger l'équipement de tout dommage électrique ou physique potentiel, NE
PAS brancher un ordinateur tablette électronique ou ses périphériques aux lignes
téléphoniques ou équipements avant que les avertissements suivants aient été lus,
compris et observés :
" Ne jamais installer de câblage téléphonique pendant un orage électrique.
" Ne jamais installer de prise téléphonique dans un endroit humide à
moins que la prise ait été spécifiquement conçue pour être utilisée dans
les endroits humides.
" Ne jamais toucher les fils de téléphone ou de l'équipement terminal non
isolés à moins que la ligne téléphonique n'ait été débranchée de l'interĆ
face réseau.
" User de prudence lors de l'installation ou de la modification de lignes
téléphoniques.
" Éviter d'utiliser un téléphone (autre qu'un appareil téléphonique sans
fil) pendant un orage électrique. Il pourrait y avoir un faible risque d'éĆ
lectrocution par la foudre.
" Ne pas utiliser le téléphone afin de signaler une fuite de gaz à proximité
de la fuite.
Page 5
B
CAUTION: Intermec Technologies Corporation suggests you buy cables from us
to connect with other devices. Our cables are safe, meet FCC rules,
and suit our products. Other cables may not be tested. They may
cause problems from electrostatic discharge or induced energy. Our
warranties do not cover loss, injury, or damage from other cables.
B
CAUTION: Intermec Technologies Corporation recommends that you only
purchase Norand Mobile Systems Division certified modems.
Intermec does not certify all modems available in the marketplace.
Intermec does not warrant noncertified modems; furthermore, these
modems may cause problems from electrostatic discharge and may
not conform to FCC regulations. For a list of Norand Mobile Systems
Division certified modems call Customer Support at 1-800-221-9236 in
United States or (country code) 800-633-6149 in Canada.
WARNING: The lithium ion battery may explode if replaced incorrectly. Replace
only with the same or equivalent type.
ADVERTISSEMENT: La batterie au lithium peut exploser si elle est replacée de manière
incorrecte. Elle ne doit être remplacée que par une batterie
identique ou similaire.
WARNING: Lithium ion batteries may explode or catch fire if overcharged due to
improper dock installation.
ADVERTISSEMENT: Les batteries au lithium peuvent exploser ou prendre feu si elles
sont trop changées à cause d’une mauvaise installation de la
station d’accueil.
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CONTENTS
CONTENTS
""""""""""""""""""""""""""""
SECTION 1 1-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Overview 1-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Introduction: About this Manual 1Ć1. . . . . . . . . . . . . . . . . . . . . .
Overview 1Ć2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
The PEN*KEY 6642 Pen Computer 1Ć2. . . . . . . . . . . . . . . .
Front View 1Ć4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power Button 1Ć5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power LED 1Ć6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
HDD LED 1Ć6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Battery LED 1Ć6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Speaker 1Ć6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Pen Stylus 1Ć7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Side Views 1Ć8. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Rear View 1Ć9. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Infrared Communications Port 1Ć9. . . . . . . . . . . . . . . . . . . .
Bottom View 1Ć10. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
RESET Switch 1Ć11. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Internal Battery Pack Charging 1Ć12. . . . . . . . . . . . . . . . . . .
SECTION 2 2-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the Pen Computer for the First Time 2-1. . . . . . . . . . . .
Connecting the AC Adapter 2Ć2. . . . . . . . . . . . . . . . . . . . . . . . . . .
System Startup 2Ć3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Startup 2Ć3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Pen Stylus Input 2Ć4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Selecting an Item (pointing) 2Ć4. . . . . . . . . . . . . . . . . . . . . . .
Moving Items/Resizing Windows 2Ć4. . . . . . . . . . . . . . . . . .
Inputting Text 2Ć4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connect Devices 2Ć6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the External Floppy Drive/Port Expander 2Ć7. . . . . . . .
PEN*KEY 6642 Pen Computer User’s Guide i
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CONTENTS
Removing External Floppy Disk Drive/Port Expander 2Ć8
Handling Floppy Disks 2Ć9. . . . . . . . . . . . . . . . . . . . . . . . . . .
Inserting and Removing Floppy Disks 2Ć9. . . . . . . . . . . . .
Formatting a Floppy Disk 2Ć10. . . . . . . . . . . . . . . . . . . . . . . . .
SECTION 3 3-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Software 3-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
General Information 3Ć1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Software Included with the 6642 Pen Computer 3Ć1. . . .
Windows 98 3Ć1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Windows 98 Help 3Ć2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Help With Operating Procedures 3Ć2. . . . . . . . . . . . . . . . . .
Contents 3Ć3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Keyword 3Ć3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Help Regarding Items on the Screen 3Ć4. . . . . . . . . . . . . . .
PEN*KEY Utility Tool 3Ć5. . . . . . . . . . . . . . . . . . . . . . . .
Adjusting the Backlight and Checking the Remaining
Battery Capacity 3Ć6. . . . . . . . . . . . . . . . . . . . . . . . . .
Suspend 3Ć8. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setup 3Ć8. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Keypad Assign 3Ć9. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Pen Calibration 3Ć10. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Checking the Version of the PEN*KEY Tool 3Ć12. . . . .
Exiting the PEN*KEY Tool 3Ć12. . . . . . . . . . . . . . . . . . . .
CIC Handwriting Recognition 3Ć13. . . . . . . . . . . . . . . . . . . . . . . .
On Screen Keyboard 3Ć14. . . . . . . . . . . . . . . . . . . . . . . . . .
Right Mouse Button Setting 3Ć14. . . . . . . . . . . . . . . . . . .
SECTION 4 4-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Battery Use 4-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Battery Charge 4Ć1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Charging Internal Battery Pack 4Ć2. . . . . . . . . . . . . . . . . . .
Attaching the Expansion Battery Pack 4Ć3. . . . . . . . . . . . .
Remaining Battery Pack Capacity Display 4Ć6. . . . . . . . .
Confirming the Remaining Battery Pack Capacity 4Ć6
Low Battery Warning 4Ć8. . . . . . . . . . . . . . . . . . . . . . . . . . . .
Charging and Operating Times 4Ć9. . . . . . . . . . . . . . . . . . . .
Battery Disposal 4Ć10. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ii PEN*KEYR 6642 Pen Computer User’s Guide
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CONTENTS
SECTION 5 5-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting Peripheral Equipment 5-1. . . . . . . . . . . . . . . . . . . .
Before connecting peripherals: 5Ć1. . . . . . . . . . . . . . . . . . . .
Peripheral Equipment 5Ć2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connectors 5Ć3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Floppy Drive/Port Expander 5Ć3. . . . . . . . . . . . . . . . . . . . . .
Audio I/O 5Ć3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
USB Connection 5Ć4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Keyboard/Mouse 5Ć4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SVGA Port 5Ć5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Switching the Display 5Ć5. . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printer 5Ć6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing a Printer Driver 5Ć6. . . . . . . . . . . . . . . . . . . .
RS-232C 5Ć6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
IrDA Communications 5Ć7. . . . . . . . . . . . . . . . . . . . . . . . . . . .
Preparing the 6642 and the Target Device 5Ć7. . . . . .
Settings for Infrared Communication 5Ć7. . . . . . . . . . .
Logical Port 5Ć7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Disabling IR Communication 5Ć8. . . . . . . . . . . . . . . . . .
Communication with a PC 5Ć8. . . . . . . . . . . . . . . . . . . . .
PC Slot 5Ć9. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing a PC Card 5Ć10. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Modem 5Ć11. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting the Modem 5Ć12. . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting Communications Information 5Ć12. . . . . . . . . .
Setting Communications Software 5Ć12. . . . . . . . . . . . .
PEN*KEY 6642 Pen Computer User’s Guide iii
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CONTENTS
SECTION 6 6-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting 6-1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Problems on Start-up 6Ć2. . . . . . . . . . . . . . . . . . . . . . . . . . . .
Problems with Display 6Ć3. . . . . . . . . . . . . . . . . . . . . . . . . . . .
Problems with Hard Disk 6Ć4. . . . . . . . . . . . . . . . . . . . . . . . .
Problems with Floppy Disk 6Ć4. . . . . . . . . . . . . . . . . . . . . . .
Problems with Touch Panel 6Ć5. . . . . . . . . . . . . . . . . . . . . . .
Problems with Peripherals 6Ć5. . . . . . . . . . . . . . . . . . . . . . . .
Problems with Communications 6Ć7. . . . . . . . . . . . . . . . . . .
Other Problems 6Ć8. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Factory Service 6Ć9. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Customer Response Center 6Ć10. . . . . . . . . . . . . . . . . . . . . . .
FIGURES
Figure 1Ć1 The PEN*KEY 6642 Pen Computer 1Ć2. . . . . . . . .
Figure 1Ć2 Front View 1Ć4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Figure 1Ć3 Power Button 1Ć5. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Figure 1Ć4 Pen Removal 1Ć7. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Figure 1Ć5 Side Views 1Ć8. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Figure 1Ć6 Rear View 1Ć9. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Figure 1Ć7 Bottom View 1Ć10. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Figure 1Ć8 Reset Switch 1Ć11. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Figure 2Ć1 AC Adapter 2Ć2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Figure 2Ć2 Pen Operation 2Ć5. . . . . . . . . . . . . . . . . . . . . . . . . . . .
Figure 2Ć3 Connecting Devices 2Ć6. . . . . . . . . . . . . . . . . . . . . . .
Figure 2Ć4 Floppy Drive/Port Expander 2Ć7. . . . . . . . . . . . . . .
Figure 2Ć5 Floppy Drive/Port Expander Connector 2Ć8. . . . .
Figure 2Ć6 Inserting and Removing a Floppy Disk 2Ć9. . . . . .
Figure 4Ć1 Charging the Internal Battery 4Ć2. . . . . . . . . . . . . .
Figure 4Ć2 Attaching the Expansion Battery 4Ć4. . . . . . . . . . .
Figure 4Ć3 Attaching the Expansion Battery 4Ć5. . . . . . . . . . .
Figure 4Ć4 Battery Pack Capacity 4Ć6. . . . . . . . . . . . . . . . . . . . .
Figure 5Ć1 6642 Peripherals 5Ć2. . . . . . . . . . . . . . . . . . . . . . . . . .
Figure 5Ć2 Side View Connections 5Ć3. . . . . . . . . . . . . . . . . . . . .
Figure 5Ć3 SVGA Connector 5Ć5. . . . . . . . . . . . . . . . . . . . . . . . . .
Figure 5Ć4 IrDA Port 5Ć7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Figure 5-5 Inserting the PC Card 5Ć9. . . . . . . . . . . . . . . . . . . . .
Figure 5-6 Removing the PC Card 5Ć10. . . . . . . . . . . . . . . . . . . .
Figure 5Ć7 Modem Connection 5Ć11. . . . . . . . . . . . . . . . . . . . . . . .
iv PEN*KEYR 6642 Pen Computer User’s Guide
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Section 1
Overview
""""""""""""""""""""""""""""
Introduction: About this Manual
This manual is divided into six sections.
" Section 1 Overview
" Section 2 Using the Pen Computer for the First
Time
" Section 3 Software
" Section 4 Operating the Pen Computer
" Section 5 Connecting Peripheral Equipment
" Section 6 Troubleshooting
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6642 Pen Computer User’s Guide
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Overview
SECTION 1Overview
The PEN*KEYR 6642 Pen Computer
1-2 PEN*KEY
Figure 1Ć1
The PEN*KEY 6642 Pen Computer
The PEN*KEY 6642 Pen Computer is a compact, lightĆ
weight mobile computer. It features:
" Lightweight- 2.2lbs/1.0kg for portability and handling
" Thin styling- 0.75"/2.2cm
" Large 8.4"/24.7cm TFT color SVGA display
" 266MHz Celeron processor
" 4.3GB hard disk drive
" Windows 98 operating system
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SECTION 1 Overview
" One Type II PC card slot
" 21 key numeric keypad and navigation keys
" Integrated 56K modem with RJ11 connector
" Integrated USB interface standard
" SVGA video output on DB-15 connector
" 4Mbps IrDA infrared communications
" AC '97 compliant audio, microphone, and monaural
headset
" Resistive touch panel and passive pen
" Internal Li-Ion battery (1700mAh, 3 cell)
" Floppy disk drive/port expander connector
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Front View
Display
SECTION 1Overview
Power Button
RJ11 Jack
for Modem
Power/
HDD LEDs
1-4 PEN*KEY
Numeric Keypad
Figure 1Ć2
Front View
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6642 Pen Computer User’s Guide
Speaker
Page 14
SECTION 1 Overview
Power Button
In addition to turning the power on and off, the power button
can be used as a suspend/resume switch.
Figure 1Ć3
Power Button
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SECTION 1Overview
Power LED
When this LED is green, the pen computer is operating.
When this LED is red, the pen computer is in the suspendĆ
toĆRAM state.
If this LED is off, the pen computer is either not operating
or is in the suspendĆtoĆdisk state.
HDD LED
When the bottom green LED is flashing, the pen computer
is accessing the hard drive.
Battery LED
When this LED is green, it indicates that power is being
supplied by the AC adapter. In addition, if the expansion
battery is installed on the pen computer, that battery pack
is being charged too.
1-6 PEN*KEY
When this LED is off, it indicates that the pen computer is
running off battery power.
When this LED is red, it indicates that the battery voltage has
dropped and that there is little battery capacity remaining.
Speaker
The speaker outputs audio from the Windows sound system
compatible chipset. When the audio input/output jack is
used for headphones or line output, the internal speaker is
disconnected.
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6642 Pen Computer User’s Guide
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SECTION 1 Overview
Pen Stylus
To remove the pen stylus, pull it straight out to the right.
To place the pen back in the pen holder, align the projection on
the pen with the groove in the pen holder and then gently
slide the pen into the holder. Make sure that you push the
pen all of the way in until it locks in place, so that it will not
fall out unexpectedly.
Figure 1Ć4
Pen Removal
"
NOTE: Clean the tip of the pen stylus and wipe the screen with a soft lint–
free cloth before use. If you use the pen on the screen while either is
dirty, the display could become scratched or the pen might not move
smoothly on the display surface.
B
CAUTION: Use only the pen provided or your finger tip. Do not use a wood
pencil, mechanical pencil, or any other sharp object. Doing so
will scratch the screen.
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Side Views
Floppy Drive/
Port Expander
Pen Stylus
Audio In/Out
USB Connector
SECTION 1Overview
Power In
Fan Vent
1-8 PEN*KEY
Figure 1Ć5
Side Views
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PC Card Slot
PC Card Slot
Ejector
Page 18
SECTION 1 Overview
Rear View
External Video Connector
IrDA Port
Figure 1Ć6
Rear View
Infrared Communications Port
This port is used by devices that use infrared communications,
such as an IR desktop dongle or IR printers.
"
NOTE: If the infrared communications port is dirty, wipe it with a dry, soft
cloth. Communications errors may result if the port is used while it is
dirty.
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Bottom View
Air Vents
SECTION 1Overview
Expansion Battery
Connector Cover
1-10 PEN*KEY
Figure 1Ć7
Bottom View
The air vents allow the pen computer to dissipate internal
heat. Do not block these vents for any length of time during
operation.
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Reset
Switch
Page 20
SECTION 1 Overview
RESET Switch
If the power button does not work, press this switch with
the tip of the stylus pen to reset the pen computer.
RESET Switch
Figure 1Ć8
Reset Switch
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SECTION 1Overview
Internal Battery Pack Charging
You can check the state of battery charge with the PKtools
utility menu.
" Tap on either the battery icon or the PEN*KEY tool
icon in the Windows 98 taskbar, if they are displayed.
When the system is running off of battery power:
1-12 PEN*KEY
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Section 2
Using the Pen Computer for the
First Time
""""""""""""""""""""""""""""
This section explains the necessary start up procedures.
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Connecting the AC Adapter
B
CAUTION: Always grasp the plug when plugging in or unplugging the
power cord.
Plug into the
pen computer.
SECTION 2Using the Pen Computer for the First Time
Plug into an
electrical outlet.
Figure 2Ć1
AC Adapter
"
NOTE: Leave the pen computer on the AC Adapter for 4 hours minimum to
fully charge the batteries on first use.
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SECTION 2 Using the Pen Computer for the First Time
System Startup
Startup
1. Press the [POWER] button.
The pen computer automatically executes its Power On
Self-Test (POST). This test checks the pen computer's
memory, system board and other devices before initiating
normal operation.
2. Windows 98 starts up.
3. The default Windows 98 desktop displays on screen.
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Pen Stylus Input
The PEN*KEY 6642 Pen Computer is equipped with a pen
stylus to select items displayed on the LCD screen and to
input text and drawings.
Selecting an Item (pointing)
To select an item, press the pen on the item to be selected
and then remove the pen, without moving it on the display.
This operation is called tapping", and is equivalent to clickĆ
ing the left mouse button. This operation is used to select
menu items, click buttons and select icons.
Making two consecutive taps is called double-tapping." A
double-tap is equivalent to double-clicking the left mouse
button. This operation is used to start up programs or select
functions.
SECTION 2Using the Pen Computer for the First Time
Moving Items/Resizing Windows
To move an item, touch the pen to the item and then slide
the pen over the screen (keeping it in contact with the
screen) to the desired location. This operation is called
dragging." This operation is equivalent to dragging with a
mouse, and is used to move windows, etc.
To resize a window, drag the window edge.
Inputting Text
If your application supports handwriting recognition, you
may input text directly with the pen stylus, much like writing
with paper and pencil. An optional keyboard is available for
QWERTY input.
"
NOTE: Because resistive film technology is used in the pen computers’
touch panel, the pen will not work properly if you place your hand on
the screen while writing with the pen stylus.
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SECTION 2 Using the Pen Computer for the First Time
Tap
Double–Tap
Drag
Figure 2Ć2
Pen Operation
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Connect Devices
The devices outlined in the figure below can be connected to
the 6642 while the pen computer is powered on.
PC Cards
SECTION 2Using the Pen Computer for the First Time
Video Port
2-6 PEN*KEY
Figure 2Ć3
Connecting Devices
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USB Port
Audio I/O
Jack
Page 28
SECTION 2 Using the Pen Computer for the First Time
Using the External Floppy Drive/Port Expander
You can use double-density 720K or high-density 1.44MB
floppy disks with the external floppy disk drive/port expander.
The keyboard/mouse port, RS-232C serial port and parallel
port are available on the rear side of the floppy disk drive.
Figure 2Ć4
Floppy Drive/Port Expander
For more information about peripherals, refer to Section 5,
Connecting Peripheral Equipment.
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SECTION 2Using the Pen Computer for the First Time
B
CAUTION: Do not place the floppy disk drive unit on its side or upside
down.
B
CAUTION: Do not press on the floppy disk drive unit; it may damage the
drive or cause malfunction.
B
CAUTION: Do not place the AC adapter on top of the floppy disk drive
unit; it may cause the drive to malfunction.
1. Turn off the computer.
2. Open the cover of the external floppy disk drive/port
expander cover on the right side of the 6642.
3. Connect the connector of the floppy disk drive unit to
the 6642.
2-8 PEN*KEY
Figure 2Ć5
Floppy Drive/Port Expander Connector Removal
Removing External Floppy Disk
Drive/Port Expander
1. Remove the floppy disk from the floppy disk drive.
2. Turn off the computer.
3. Disconnect the floppy disk drive unit by simultaneousĆ
ly pressing the buttons on each side of the connector
and pulling them out. See figure 2-5.
4. Close the cover of the floppy disk drive/port expander.
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SECTION 2 Using the Pen Computer for the First Time
Handling Floppy Disks
"
NOTE: Do not open the shutter and touch the disk inside, otherwise you will
not be able to read or write data to the disk.
"
NOTE: Do not place floppy disks near magnetic or heat sources, or in direct
sunlight or dusty environments.
"
NOTE: Never subject a disk to to sudden shocks or extreme vibration. Do
not drop, bend, or place heavy objects on a disk.
"
NOTE: Do not spill liquids on a disk.
Inserting and Removing Floppy Disks
Hold the floppy disk with the arrow facing up and towards
the drive. Slide the disk until it locks into place.
"
NOTE: Make sure the floppy disk is inserted correctly, not upside down.
Don’t use excessive force when inserting the disk into the drive.
Damage may result to the drive.
Figure 2Ć6
Inserting and Removing a Floppy Disk
Press the eject button firmly. The disk will pop out slightly.
Remove it and store it properly.
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SECTION 2Using the Pen Computer for the First Time
Formatting a Floppy Disk
"
NOTE: Formatting a floppy destroys all current data on the disk
1. Check to make sure the floppy is not write-protected.
2. Double-tap on My Computer on the Windows desktop.
3. From the capacity drop-down list, select 1.44MB or
720KB.
4. Tap Start to start formatting.
"
NOTE: Intermec Technologies recommends that you regularly back up the
data on your hard disk drive. Windows operating system has a backup function you can use to back up your data. See the online Help
for details.
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Section 3
Software
""""""""""""""""""""""""""""
General Information
This section explains the operating system software and the
PEN*KEY
Software Included with the 6642
Pen Computer
The 6642 pen computer hard disk is preconfigured with the
operating system and software before it is shipped from the
factory.
The folders on the hard disk are organized as shown below.
" Windows -Windows 98 system
" CIC PenX handwriting recognition software
Windows 98
A computer's operating system is the basic software that conĆ
trols the computer so that it can run application software.
The 6642 pen computer uses Microsoft Windows 98 as its opĆ
erating system. Application software must be compatible
with this operating system in order to run on the pen computĆ
er.
R
tool.
PEN*KEY
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Windows 98 Help
The Help function is one of the main information resources
for Windows 98. There are two types of help: help that exĆ
plains specific operating procedures, and help that explains
an item displayed on the screen.
Help With Operating Procedures
A list of help topics is displayed when you tap on Help" in
the Start menu. The window changes to a search window if
you tap on either the Contents" or the Keyword" tab at
the top of the dialog box.
SECTION 3Software
3-2 PEN*KEY
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SECTION 3 Software
Contents
Use this to find information from a list of topics grouped by
area.
Keyword
Use this to input the first few letters of the target word and
to search for the desired information from an alphabetized
list of keywords.
PEN*KEY
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SECTION 3Software
Help Regarding Items on the
Screen
If a window has a [?] button, you can use it to see explanations
of various items on the screen. Tap [?] and then tap the item
in question.
3-4 PEN*KEY
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SECTION 3 Software
PEN*KEY Utility Tool
The PEN*KEY tool allows the user to set the backlight, disĆ
play current battery state, set suspend execution, reassign
keypad functions, and change pen click volume from the
Windows desktop.
There are two methods for starting up the tool:
1. Tap on either the battery icon or the PEN*KEY tool
icon in the Windows 98 taskbar, if they are displayed.
2. Tap the PEN*KEY tool in the Program menu under
the Start menu.
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SECTION 3Software
Adjusting the Backlight and Checking the
Remaining Battery Capacity
1. Tap on the Backlight/Battery tab.
2. The backlight brightness can be set to one of four levels.
To adjust the brightness, tap the desired level.
3. To adjust the brightness to that level, tap [OK]. To
keep the previous level of brightness without making
any changes, tap [Cancel].
When the system is running off of battery power:
"
NOTE: The remaining battery capacity is not displayed if the AC adapter
is connected.
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SECTION 3 Software
The Autocheck button changes the brightness of the backlight
when AC power is connected. If this box is checked, the backĆ
light brightness cannot be adjusted.
"
NOTE: The backlight brightness can be adjusted temporarily by sliding the
arrow to maximum, but with the “Auto” box checked, the brightness is
set according to remaining battery power.
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Page 39
SECTION 3Software
Suspend
Suspend to Disk and Suspend to RAM functions are advanced
power management features which allow for maximum battery
life for the 6642.
" Suspend to RAM- keeps system and graphics memory
refreshed until the pen computer is reactivated.
" Suspend to Disk- entire system is saved to disk and
all components of the pen computer are powered OFF
until reactivated.
Setup
1. Tap the Suspend operation tab.
2. Tap the radio button for the desired Suspend" mode.
3. The suspend operation is executed by tapping the Execute"
button.
4. Change the default setting by tapping the OK" button.
3-8 PEN*KEY
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SECTION 3 Software
Keypad Assign
The keypad assignments can be changed by doing the followĆ
ing. For example, if an application requires function" keys,
the 1" key could be changed to F1, the 2" key could be
changed to F2", and so on.
1. Tap the Key Assign tab.
2. Tap the button for the key that you want changed.
3. Confirm which pen computer key is to be changed.
4. Tap the type: function key, alphanumeric key, or other.
5. Tap the key to be assigned.
6. After confirming the key to be changed, the type, and
the assigned key, tap OK."
To redo any of the selections, tap [Cancel].
"
NOTE: The key changes are valid until you change them again.
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Page 41
SECTION 3Software
Pen Calibration
Select Pen Align" from the Windows Start menu to begin pen
calibration.
3-10 PEN*KEY
Press in the center of the cross-hair target three times.
Continue with the three remaining targets until the panel
is calibrated.
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SECTION 3 Software
Pen Calibration (continued)
Once complete, you can fine-tune the calibration by:
" Changing the offset values of the cursor
" Changing the cursor speed
" Cancelling the calibration or restarting the procedure.
PEN*KEY
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SECTION 3Software
Checking the Version of the PEN*KEY Tool
" Tap the About tab.
"
NOTE: The version of the PEN*KEY utility tool is displayed. This is not the
version number of the PEN*KEY hardware.
Exiting the PEN*KEY Tool
Tap either OK" or Cancel" at the bottom of the PEN*KEY
tool screen.
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SECTION 3 Software
CIC Handwriting Recognition
The CIC PENXR Handwriter Recognition System software
(HRS) is preinstalled on the 6642 and is used with software
products enabled for handwriting recognition and verification.
PEN*KEY
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SECTION 3Software
On Screen Keyboard
The on screen keyboard is available by default in the
Windows 98 toolbar.
Right Mouse Button Setting
Click on the pen icon in the toolbar to change the mouse
button assignment.
3-14 PEN*KEY
Press the arrow button in the floating PenX toolbar to
enable handwriting with the pen
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Section 4
Battery Use
""""""""""""""""""""""""""""
Battery Charge
Connect the AC adapter to the pen computer to charge
the internal battery before use.
The battery starts charging automatically when you conĆ
nect the AC adapter to the pen computer. The approxiĆ
mate charging times for the internal battery are 2.5
hours with the computer off, and 4 hours with the comĆ
puter on.
"
NOTE: The internal battery is not removable.
WARNING: Use of other AC adapters could result in fire or equipment
damage.
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Charging Internal Battery Pack
SECTION 4Battery Use
4-2 PEN*KEY
Figure 4Ć1
Charging the Internal Battery
1. Plug the power cord to the AC adapter, then into an
electrical outlet.
2. Connect the AC adapter to the pen computer. The power
LED lights green.
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SECTION 4 Battery Use
Attaching the Expansion Battery Pack
Attach or replace expansion battery pack described in the
procedure below. See figure 4-2.
1. Turn off the pen computer and disconnect the AC
adapter.
2. Place the pen computer face down on a flat surface.
3. Slide the battery pack connector cover door open to the
right (Figure 4-2, step 1).
4. Attach the expansion battery pack to the pen computer
by sliding it to the right.
5. Set battery locks (Figure 4-2 step 2).
6. Drop the battery pack straight into the tabs (Figure
4-3 step 3).
7. Lock the battery in place by sliding the battery pack
latches to the right and down (Figure 4-3 step 4).
"
NOTE: To remove the expansion battery pack, simply reverse the installation
procedure.
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SECTION 4Battery Use
B
CAUTION: If a battery pack is inserted incorrectly, damage to the battery
pack or a fire could result.
1
Slide Battery
Connector Cover
Open to the Right
2
Set the Battery
Locks as Shown
4-4 PEN*KEY
Figure 4Ć2
Attaching the Expansion Battery
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SECTION 4 Battery Use
3
Drop the Battery into the
Tabs, Slide it to the Right
4
Lock the Battery, Setting
the locks as Shown
Attaching the Expansion Battery
Figure 4Ć3
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SECTION 4Battery Use
Remaining Battery Pack Capacity
Display
Confirming the Remaining Battery Pack Capacity
4-6 PEN*KEY
Figure 4Ć4
Battery Pack Capacity
In Windows 98, the remaining battery pack capacity can be
checked by the following method.
" The battery icon on the taskbar shows the remaining
battery pack capacity.
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SECTION 4 Battery Use
The internal battery gauge at the top indicates the remaining
capacity of battery 1,(battery pack) and the battery gauge beĆ
low indicates the remaining capacity of battery 2 (expansion
battery pack).
The remaining capacity of each battery is indicated by the
following colors:
" Light blue: 100% to 75%
" Yellow: 75% to 50%
" Red: 50% to 0%
Tapping on the battery icon starts up the Pen*Key tool,
which can be used to obtain more detailed battery informaĆ
tion. In addition, the icon changes to an AC charger icon
when the pen computer is being powered by the AC adapter.
The remaining capacity of the battery packs can be checked
by tapping on Control Panel" under Settings" in the Start
menu and then double-tapping the Power Management"
icon.
If the AC adapter is connected, the remaining capacity of
the battery packs is not displayed.
"
NOTE: The remaining capacity that is displayed is based on the battery volt-
age; some error in the reading might be present under certain conditions. The length of time a battery can power the system will also
vary according to how the system is used and which applications are
being run, so the indications of the remaining battery capacity should
only be used as an approximation.
"
NOTE: If a battery pack is being recharged, the display of the remaining
battery capacity will not be accurate.
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SECTION 4Battery Use
Low Battery Warning
The red LED turns on if the batteries will be completely
drained within a few minutes.
The operating system (Windows 98) and the hardware deterĆ
mine low battery pack condition.
The batteries will, of course, drain faster if the PC card slot is
in use, the hard drive is accessed, floppy drive is in use, or
other peripherals are attached.
Continued operation of the pen computer in low battery condiĆ
tion automatically executes a suspend-to-disk condition (reĆ
gardless of setup setting), then shuts off the power.
The contents of memory are saved in the suspendĆtoĆdisk
partition on the hard disk. Afterwards, do not turn on the
pen computer power until you have either connected the AC
adapter or you have installed a fully charged external battery
pack.
4-8 PEN*KEY
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SECTION 4 Battery Use
Charging and Operating Times
The charging and operating times are based on the number
of battery packs used, as shown in the following table.
Number of
Battery Packs
Used
Internal batter y pack Approximately 2.5
Expansion battery
pack
Charging Time
(from fully
depleted to fully
charged)
hours
Approximately 5
hours
Operating Time
(from fully
charged state)
Approximately 1.5 to
2 hours
Approximately 2.5 to
4 hours
The operating time varies according to the power manageĆ
ment settings, the application software being used.
The total charging time for both the internal and expansion
battery packs connected to the pen computer is approxiĆ
mately 6 hours with the unit OFF from empty to full.
When the pen computer is turned on, it will take about
approximately 8 hours. (Charge time depends on power the
pen computer is using).
B
CAUTION: The lithium ion batteries used in these battery packs suffer a
clear deterioration in performance if they are exposed to high
temperatures for an extended period of time. These batteries
should be stored in a cool, dry location.
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SECTION 4Battery Use
Battery Disposal
The 6642 pen computer contains or is supplied with a lithiumion battery. Lithium-ion batteries have a longer life due to their
chemical makeup and do not need to be replaced as often.
The internal battery must be replaced by an Intermec service
center and the expansion battery pack may be ordered separately.
Spent batteries should not be placed in common household
waste.
Contact local authorities for the location of a chemical waste
collection program near you.
4-10 PEN*KEY
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Section 5
Connecting Peripheral Equipment
""""""""""""""""""""""""""""
This chapter explains how to connect peripheral devices to the
PEN*KEY
R
6642 pen computer.
Before connecting peripherals:
1. Turn off the power to the pen computer.
2. Connect the peripheral device to the pen computer. If
the connector has screws, tighten them.
3. Turn on the peripheral device, then turn on the pen
computer.
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Peripheral Equipment
Type II
PC Cards
SECTION 5Connecting Peripheral Equipment
USB Devices
Audio I/O
5-2 PEN*KEY
Floppy Drive/Port Expander
PS/2 Keyboard/Mouse
Figure 5Ć1
6642 Peripherals
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Parallel Devices
Serial Devices
Page 58
SECTION 5 Connecting Peripheral Equipment
Connectors
DC Power In
Floppy Drive/Port Expander
Floppy Drive/Port Expander
1. Open the floppy drive/port expander cover on the right
2. Connect the cable from the floppy drive/port expanderĆ
3. Connect the desired peripheral device (PS/2, parallel
4. Apply power to the peripheral, if applicable, then the
Audio I/O
An internal mini speaker provides audio output from the
integrated PCI audio controller on board the 6642. A
2.5mm bayonet socket connector allows for external microĆ
phone input, and headphone outputs.
Audio I/O
Figure 5Ć2
Side View Connections
USB Connector
side of the pen computer.
to the 6642 port expander connector.
or serial peripheral) to the floppy drive/port expander.
6642.
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SECTION 5Connecting Peripheral Equipment
"
NOTE: If external stereo speakers are connected to the pen computer, the
audio is output from the right channel only.
Adjust the sound volume in the operating system by tapping
the speaker icon in the taskbar.
USB Connection
The USB (Universal Serial Bus) is a new generation port for
PC97 system hardware design. This 4-pin port allows you to
simultaneously connect multiple USB devices through daisychaining or through an external hub. The USB specification
allows connection of up to 127 USB devices running at up to
12Mbps.
USB connection allows you to disconnect/connect peripherals
without turning off the pen computer.
Keyboard/Mouse
You can use a keyboard or external mouse with the 6642.
One keyboard/mouse port is available when the external
floppy disk drive is connected. A keyboard or mouse can also
be connected via USB.
B
CAUTION: Do not connect or disconnect devices to the keyboard/mouse
port while the 6642 is powered on. Doing so will cause improper
operation.
Read the manual provided with the device and make the
necessary operating environment settings so that the device
will be recognized.
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SECTION 5 Connecting Peripheral Equipment
SVGA Port
The SVGA port connects an external monitor or projection deĆ
vice to the 6642. You can run the LCD and the external moniĆ
tor simultaneously.
Video Connector
Figure 5Ć3
SVGA Connector
"
NOTE: We do not recommend that you select “monitor only” mode.
Switching the Display
1. Select Start menu.
2. Select Settings option.
3. In the Display Properties dialog box, select Settings,
then select Advanced....
4. Select NeoMagic tab, then tap Display Options.
5. Select the Monitor/LCD radio button.
6. Tap the OK button three times to return to the deskĆ
top.
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Printer
You can connect a printer to a parallel port of the external
floppy drive/port expander.
"
NOTE: Read the printer manual before setting up the printer.
Check the setup utility for the LPT port settings before
installing a printer driver.
Installing a Printer Driver
To use a printer, you need to install a printer driver.
1. In Windows Start menu, select Settings-Printers.
2. Double-tap Add Printer. The Add Printer appears.
3. Tap Next.
4. Confirm Local printer is selected and tap Next.
5. Select the manufacturer and the printer, and click
Next. If you cannot find the model name of your printĆ
er you will have to install the printer driver included
with your printer. See your printer manual for deĆ
tails.
SECTION 5Connecting Peripheral Equipment
5-6 PEN*KEY
6. Select LPT1 and tap Next.
7. Make sure the printer name is correct and tap Next.
8. Decide whether to print a test page, and tap Finish.
Before printing a test page, make sure the printer is
powered up and on line.
RS–232C
An RS-232C serial device, such as a modem or scanner can be
connected to the 6642. The serial port is available on the exterĆ
nal floppy drive/port expander. Check the setup utility for serial
port settings on the 6642 and consult the user manual before
connecting the device.
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SECTION 5 Connecting Peripheral Equipment
IrDA Communications
The IR (infrared) port provides wireless file transfer between
the 6642 and an IR-equipped computer or device. You can also
print to an IR-equipped printer without connecting a printer
cable.
The IR mode supports two transfer rates: standard IR (SIR)
mode at 115.2Kbps and Fast IR (FIR) mode at 4Mbps.
Figure 5Ć4
IrDA Port
Preparing the 6642 and the Target Device
1. Place the pen computer on a flat surface.
2. Position the target device so that its IR port is in a direct
line of sight with that of the pen computer.
3. Adjust the distance between the IR ports to be less
than 20 inches (50 cm).
Settings for Infrared Communication
1. In Control Panel, select Infrared Monitor, Options and
enable infrared communication.
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SECTION 5Connecting Peripheral Equipment
Logical Port
For some software, you may have to change the assignment
of the logical port.
1. In the IR dialog box, select Ports.
2. Change the settings and tap OK.
3. When the message You have changed the infrared
communication port appears, tap OK.
Disabling IR Communication
For IrDA communication to take place, the 6642 is continuously
transmitting an Infrared signal to search for other IR devices.
You can disable the IR transmissions by doing the following:
1. In the Start menu, select Settings, Control Panel.
2. Double-tap on the IR icon.
3. Turn off the infrared communication and tap OK.
Communication with a PC
To communicate with a personal computer:
5-8 PEN*KEY
1. Right tap on the file you want to send.
2. Select Send To - Infrared Recipient.
The file you send will be saved in My Received Files in the
C: drive of the target personal computer.
If you have trouble sending the file, confirm that your pen
computer and the target computer are located correctly.
Double-tap My computer - Infrared Recipient, and check
whether the name of the target computer appears in AvailĆ
able infrared devices within range. If not relocate your comĆ
pouter and the target computer.
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SECTION 5 Connecting Peripheral Equipment
PC Card Slot
The PC Card slot houses one card slot that supports one
Type II PC card. The 6642 supports the CardBus PC conĆ
troller function, that allows 5V and 3V 32-bit CardBus and
16-bit PC cards including Zoom Video (ZV) function like
MPEG PC cards.
"
NOTE: Before inserting a PC card, observe proper orientation and refer to
the manual that comes with the PC card.
1. Insert the card into the PC Card slot, located on the
left side of the unit, pushing it in as far as it will go.
2. When the card is inserted, the eject button pops out.
3. Fold the eject button into the side of the pen computer.
Insert the card with the
manufacturer’s label facing up.
Inserting the PC Card
Figure 5-5
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Removing a PC Card
" 1) Tap the PC Card" icon in the system tray.
" 2) Tap on the Stop" message that appears.
" 3)Tap ATA device dialog box and wait for [OK].
" 4) Press the PC card slot eject button. When the edge
of the card pops out of the slot, pull out the card and
store it properly.
SECTION 5Connecting Peripheral Equipment
Figure 5-6
Removing the PC Card
"
NOTE: For Network PC Cards, first disable the device under the Windows
95/98 Control Panel, otherwise this may cause system problems.
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SECTION 5 Connecting Peripheral Equipment
Modem
The PEN*KEY 6642 contains an internal 56K V.90 Modem
qualified for use with telephone systems in the United
States and Canada. For other countries you may purchase
an international PCMCIA Modem.
RJ11 Connector
Figure 5Ć7
Modem Connection
"
NOTE: This option is not available outside of North America.
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SECTION 5Connecting Peripheral Equipment
Connecting the Modem
"
NOTE: The built–in modem on the 6642 is designed only for regular analog
telephone lines. The modem may be damaged when connected to a
digital ISDN terminal or digital PBX.
"
NOTE: Before connecting to a PBX, consult the PBX maintenance staff or its
service company. If the electrical characteristics of your PBX are
different from those of a regular analog line, the modem will not function properly. If you connect the modem to a digital PBX, both the
modem and the PBX may be damaged.
1. Turn off the 6642.
2. Lift the cover of the modem jack located near the
LEDs and connect the end of the modem cable to the
modem jack.
3. Connect the other end of the cable to the telephone
line.
Setting Communications Information
1. In the Modem Properties dialog box, select Dialing
Properties.
2. Set each item, following the instructions on the screen.
Setting Communications Software
1. Set the COM port of the built-in modem from within
the communications software you are using (assuming
the default modem settings have not been changed).
2. Set parameters such as modem speed (baud rate) and
line type (pulse or tone dialing).
"
NOTE: Consult the manual or online help of the software you are using. Do
not enter a suspend mode while using communication software. Exit
other applications if you want to use fax communications.
"
NOTE: Communications speed varies with traffic, local telecommunications
setup and ISP (Internet Service Provider) setup.
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Section 6
Troubleshooting
""""""""""""""""""""""""""""
Sometimes, a careful check will reveal that what you
thought was a malfunction actually was not. Before
requesting repairs, carefully consult this section and
try to resolve the problem.
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SECTION 6Troubleshooting
Problems on Start–up
Why doesn't the power switch function?
" Confirm that the power cord is connected properly.
" Connect another electrical device to the power outlet
in order to confirm that power is live from the outlet.
" Check that the batteries are not fully discharged; conĆ
nect the pen computer to an electrical outlet.
Why doesn't Windows start?
" Check to see if the external floppy disk drive/port exĆ
pander contains a non-system disk. Remove the
floppy disk from the drive and press any key.
" If booting from an external floppy disk drive, check to
make sure the floppy disk is fully inserted into the
drive.
" Check to make sure the floppy is setup as the first
boot device in the setup menu.
" Confirm that the system files have not been deleted
from the hard disk.
" Depending on the state that the pen computer is in,
the power button might not function. In that case, use
the RESET switch on the bottom of the pen computer
to turn off the power.
Why do I get a non-system disk or disk error message?
6-2 PEN*KEY
" There may be a non-bootable disk in the external
floppy disk drive/port expander (either a defective disk
or one without an operating system). Remove the disk.
" If the message appears when you try to boot from the
hard drive, insert a bootable disk into the external
floppy disk drive/port expander and check the status
of your hard disk drive.
" Check whether the items Diskette A: or Hard Disk
Type: are set up correctly in the Main section of the
setup utility.
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SECTION 6 Troubleshooting
Why do I get the message Operating System not found?
" Insert a boot up disk into the external floppy disk
drive/port expander, then check the condition of the
hard disk.
" Check the hard disk status from the setup utility.
Check the size of the hard disk and make sure the
Hard Disk Drive Type in the Main menu is set to
Auto.
Problems with Display
Why is the screen blank?
" Press any key to see if power management has turned
off the screen to save power.
" Check the power LED to see if the pen computer has
power.
" If you are using the internal battery pack, make sure
it has charge remaining. If you are using the expanĆ
sion battery pack, make sure it is connected correctly
and has charge remaining.
" Press the power switch, wait 10 seconds and try turning
the power back on.
" If you cannot restart the pen computer using the above
procedure, press the reset button with the stylus pen, loĆ
cated on the bottom of the 6642 and turn off the system.
Wait 10 seconds and turn the pen computer back on.
Why is there no display on the external monitor?
" Confirm that the monitor is powered on.
" Confirm that the monitor is connected correctly.
" Check that the display setting is not set for external
CRT monitor.
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SECTION 6Troubleshooting
Why is the image on the external monitor display distorted?
" Check that the monitor is connected correctly.
" Make sure the CRT is not near any electric devices
that have a stong magnetic fields such as a TV set, fan
or radio.
" Do not share an outlet with a TV set or radio.
" Make sure the value of the Screen area in the Display
Properties in Control Panel is equal to or lower than the
resolution of the CRT monitor.
Problems with Hard Disk
Why can't I read or write data to or from the hard disk?
" Confirm the drive and file names are correct.
" Confirm the hard drive has enough free space.
" The hard disk in your computer is formatted with
FAT32. You cannot read or write data formatted in
other operating systems which are not FAT32 compatĆ
ible. Applications not FAT32 compliant may not work
properly.
6-4 PEN*KEY
Problems with Floppy Disk
Why can't I use a floppy disk?
" Confirm that the external floppy disk drive/port expander
is correctly connected.
" Check that the floppy disk is inserted correctly.
" The floppy disk may be unformatted or corrupt.
" If you cannot write to a floppy disk, the disk may be
write-protected. Eject the disk and check that the
write-protect tab covers the detection hole.
" If you cannot write to a floppy disk, the disk may be
full. Use another disk.
" Check that the floppy disk drive setting is set to
1.44MB in the setup utility.
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SECTION 6 Troubleshooting
Problems with Touch Panel
Why is the touch panel not functioning correctly?
" Confirm that the touch panel is correctly calibrated
with the pen software. Run the calibration application
from the program menu.
" Check to make sure the touch panel on the 6642 is
clean and free of dirt. Check the pen stylus for dirt or
foreign matter.
Problems with Peripherals
Why don't expansion or peripheral devices function?
" Confirm that they are correctly connected to your pen
computer or the external floppy disk drive/port exĆ
pander.
" Confirm that the external floppy disk drive/port
expander is connected correctly to the computer if
peripheral devices are connected to the external
floppy disk drive/port expander.
" Confirm that drivers necessary for operating ports on
the devices are installed.
" There may not be a free IRQ (interrupt). Free up an
IRQ from a built-in device.
Why can't I print?
" Make sure the printer is turned on and on-line.
" Check to see if the external floppy disk drive/port
expander and the printer are connected correctly.
" Check to see if the printer has enough paper.
" Check to see if the printer driver is installed.
" Make sure the LPT port setting in the setup utility is
set correctly.
" From the Start menu in Windows, select Settings -
Printers to confirm your printer is installed. If not, tap
Add Printer to install your printer.
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SECTION 6Troubleshooting
Why doesn't the device connected to the RS-232C serial
port function?
" Confirm that the device is correctly connected to the
floppy disk drive/port expander with an appropriate
cable.
" Confirm that the external floppy disk drive/port exĆ
pander is connected correctly.
" Confirm that the application program is compliant
with the RS-232C standard interface.
" Confirm that the COM1 port is not disabled by doing
the following:
1. In the System Properties dialog box, select Device
Manager.
2. Double-tap Ports, (COM&LPT); then double-tap ComĆ
munications Port (COM1).
3. Make sure the item Disable in this hardware profile is
unchecked.
" Confirm that COM1 is not used by another application.
" Confirm that the Serial Port is set up correctly in the
setup utility.
6-6 PEN*KEY
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SECTION 6 Troubleshooting
Problems with Communications
Why can't I communicate through the built-in IR
port?
" Confirm that the IR port of the 6642 is lined up with
the IR port of the other device. These ports should be
no more than 20 inches (50cm) apart without any obĆ
stacles.
" Confirm that the IR communication is not turned off
in the IR dialog box.
" Confirm that the item Mode of IR Port is set to IrDA
in the setup utility.
" Turn off power management both in Windows and in
the setup utility.
" Do not use the IR port under intense fluorescent light
or near cellular phones.
Why can't I communicate through the built-in modem?
(The built-in modem is not available in all countries)
" Confirm that the item Modem is enabled in the setup
utility.
" Confirm the telephone line is properly connected to
the modem jack.
" Confirm the dial setting of the communication softĆ
ware are matched with the telephone line (Example:
To access an outside line, first dial 7" for local 1" for
long distance).
" Confirm that the network configuration is appropriĆ
ate.
" Confirm the user name or password is correct.
" Confirm that the COM port in the communication softĆ
ware is set appropriately.
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SECTION 6Troubleshooting
Other Problems
Why is the date or time incorrect?
" Correct the date and time using the Date/Time icon in
the Windows Control Panel or the Main menu of the
setup utility.
" Connect the AC adapter for at least eight hours in orĆ
der to charge the backup battery.
" Use the Setup utility to set the correct date and time.
" If the correct date and time are still not displayed, conĆ
tact an Intermec service center and have the backup
battery on the system board replaced.
Why is there no sound output?
" Check the speaker icon fromthe taskbar icon and
check the Windows volume control.
Why can't I use a hardware device?
6-8 PEN*KEY
" Make sure the device is not disabled from Windows by
check ing the Device Manager tab in System Properties.
Check to see that the Disable in this hardware profile
box is unchecked.
Why don't PC Cards work in MS-DOS mode?
" Confirm that there are no conflicts involving COM3,
which is used by cards, and COM1, which is used by
other devices. This is because COM1 is already used
by other pen computer devices. Use the setup utility
to change the COM port settings. When a PC card
uses COM3, set the COM Port" item to Disabled."
Why don't PC Cards Function?
" Confirm that the PC Card is inserted right side up in
the PC Card slot. Check that the card is inserted fully
into the slot. If you are using a PC Card modem,
check the modem cable connections.
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SECTION 6 Troubleshooting
Factory Service
If the unit is faulty, you can phone your designated InterĆ
mec Service Center for repair advice, instructions, or to obĆ
tain factory-quality repair service. Their telephone number
and address can be found on the warranty card.
Many failures may be repairable on-site, which is why it is
important that you telephone first.
When products must be shipped for repair:
" Package the unit in the original shipping carton, if
possible.
" Fill out a Product Service Information Card (a part of
the warranty card). Send this card with the product.
" For warranty or technical assistance, telephone
1-800-755-5505.
Customer Response Center
The Customer Response Center (technical support) teleĆ
phone number is 1-800-755-5055 (U.S.A or Canada) or
1-425-356-1799. The facsimile number is
1-425-356-1688. Email is support@intermec.com.
If you email or fax a problem or question, include the following
information in your message:
" Your name
" Your company name and address
" Phone number and email address to respond to
" Problem description or question.
If the equipment was purchased through a Value-Added
Reseller (VAR) include that information.
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SECTION 6Troubleshooting
Web Site
The Customer Support File Libraries, including Hot Tips and
Product Awareness Bulletins, are available on the Internet.
New users start at the Intermec web site: www.intermec.com.
Choose Support," then Product Support," then Conference
Area." Look on the main page for a link to register new cusĆ
tomers.
A PDF version of this manual will be available at this address:
www.intermec.com/manuals/english.htm or choose Products"
then Manuals" and English" from the opening page.
Bulletin Board Service
The Customer Support Bulletin Board (BBS), maintained by
the Norand Mobile Systems Division of Intermec Technologies
Corporation, provides software and documentation.
" Phone Number: 319-369-3515 (14.4Kbps modem)
319-369-3516 (28.8Kbps modem)
" Protocol: Full duplex, ANSI or ANSI-BBS; 300 to
28,800 bps;v.32bis; 8 bits, no parity, 1 stop bit. For
high-speed modems, disable XON/XOFF and enable
RTS/CTS.
6-10 PEN*KEY
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