Interlogix TruVision 21 User Manual
TruVision NVR 21 (SP) User
Manual
P/N 1072629-EN • REV F • ISS 07AUG15
Copyright
©
2015 United Technolog i es Corpor ati on . All rights reserved.
Interlogix is part of UTC Building &
Industrial Systems, a unit of United
Technologies Corporation
. All rights reserved
Trademarks and
patents
Trade names used in this document may be trademarks or registered
trademarks of the manufacturers or vendors of the
respective products.
Manufacturer
Interlogix
2955 Red Hill Avenue, Costa Mesa, CA 92626
-5923, USA
Authorized EU manufacturing representative:
UTC Fire & Security B.V.
Kelvinstraat 7, 6003 DH Weert, The Netherlands
FCC compliance
Class A:
This equipment has been tested and found to comply with the
limits for a Class A digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment.
This equipment generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the instruction manual,
may cause harmful interference to radio communications. Operation of this
equipment
in a residential area is likely to cause harmful interference in
which case the user will be required to correct the interference at his own
expense.
Canada
This Class A digital apparatus complies with Canadian ICES
-003.
Cet appareil mumérique de la cla
sse A est conforme à la norme NMB-003
du Canada.
ACMA compliance
Notice!
This is a Class A product. In a domestic environment this product
may cause radio interference in which case the user may be required to
take adequate measures.
Certification
N4131
EU directives
2004/108/EC (EMC directive)
: Hereby, UTC Fire & Security declares that
this device is in compliance or with the essential requirements and other
relevant provisions of Directive 2004/108/EC
.
2012/19/EU (WEEE directiv e) : Products marked with this symbol cannot be
disposed of as unsorted municipal waste in the European Union. For proper
recycling, return this product to your local supplier upon the purchase of
equivalent new equipment, or dispose of it at designated collect
ion points.
For more information see: www.recyclethis.info.
2006/66/EC (battery directive):
This product contains a battery that cannot
be disposed of as unsorted municipal waste in the European Union. See
the product documentation for specific battery
information . The battery is
marked with this symbol, which may include lettering to indicate cadmium
(Cd), lead (Pb), or mercury (Hg). For proper recycling, return the battery to
your supplier or to a designated collection point. For more information see:
www.recyclethis.info.
Contact information
For contact information
, see www.interlogix.com or
www.utcfssecurityproducts.eu
Content
Chapter 1 Product introduction 1
Product overview 1
Default settings to access the device 1
Chapter 2 Physical installation 3
Installation environment 3
Unpacking the recorder and its accessories 3
Back panel 4
Wiring the keypad 6
RS-485 ports 8
RS-232 port 9
PoE ports 9
Monitor connections 9
Rack mounting 9
Chapter 3 Getting started 11
Powering on the recorder 11
The startup wizard 12
Chapter 4 Operating instructions 16
Controlling the recorder 16
Using the front panel 16
Using the mouse 20
Using the IR remote control 21
Menu overview 24
Chapter 5 Live view 27
Description of live view 27
Video output 28
Live view mouse menu 28
Single and multiview display mode 29
Sequencing cameras 29
Live view toolbar 30
Digital zoom 31
PTZ preset and tours 32
Chapter 6 Searching files 34
Search video menu 34
Search and play back recordings by time and v ideo type 36
Search and play back recordings by event 36
Search bookmarked recordings 37
Search snapshots 37
Log search 38
TruVision NVR 21 (SP) User Manual I
Chapter 7 Playback functionality 39
Playback mouse menu 42
Instant playback 43
24-hour playback 43
Playback speed and skip time 44
Playing back frame-by-frame 45
Digital zoom in playback 46
Creating bookmarks 46
Chapter 8 Archiving files 47
Archiving files 47
Create and archive video clips 49
Playing back archived files on a PC 50
Chapter 9 Display settings 51
Display settings 51
Layout 53
Chapter 10 Camera setup 55
IP camera status 55
Using RTSP custom protocols 57
PoE power budget 57
Camera recording settings 59
Snapshots 61
Camera OSD 61
Image settings 62
Motion detection 63
Privacy mask 64
Camera tamper 65
Restricted access camera 66
VCA Setup 67
PTZ presets and tours 68
V-Stream Encoding 71
Chapter 11 Network settings 72
Network settings 72
PPPoE settings 74
DDNS settings 75
NTP server settings 77
E-mail settings 77
Configure an FTP server to store snapshots 78
SNMP settings 79
UPnP settings 79
Network status 80
Archive network packet data 82
Network statistics 82
II TruVision NVR 21 (SP) User Manual
Chapter 12 Recording 83
Recording schedule 83
Modify the instant replay duration 86
Manual recording 86
Hot Spare 87
Chapter 13 Alarm and event setup 89
Set up alarm inputs 89
Set up alarm outputs 91
Manual trigger 91
Alarm Audio 92
Buzzer settings 92
Alarm notification types 92
Detect video loss 93
Alarm host setup 94
Chapter 14 Device management 96
Time and date settings 96
General recorder settings 98
Configuration files 99
Upgrade system firmware 100
Holiday schedules 101
Text Insertion 101
RS-232 Settings 101
Chapter 15 Storage management 103
HDD information 103
Storage mode 105
Managing eSATA 108
S.M.A.R.T. settings 109
Bad sector detection 110
RAID 110
Chapter 16 User management 114
Add a new user 114
Customize a user’s access privileges 115
Local configuration settings 115
Remote configuration settings 116
Camera configuration settings 116
Delete a user 117
Modify a user 117
Change the Admin password 118
Chapter 17 System information 119
View system information 119
Search the system log 123
TruVision NVR 21 (SP) User Manual III
Chapter 18 Using the web browser 125
Windows 7 and Windows 8 users 125
Access the web browser 126
HTTPS settings 126
Mac Safari Browser users 128
Plug-in installation 128
Web browser live view 130
Control a PTZ dome camera via the web browser 132
Play back recorded video 133
Search for event logs 134
Recording from the browser 135
Configure the recorder via the browser 135
Appendix A Specifications 139
Appendix B Port forwarding information 142
Seeking further assistance 142
Appendix C Maximum pre-recording times 144
Appendix D Default menu settings 146
Appendix E TruVision Recorder Archiving Instructions 157
Searching and playing back recorded video 157
Exporting video recordings 158
Exporting video recordings via TruVis ion Navigator 159
Using TruVision Player 160
Index 162
IV TruVision NVR 21 (SP) User Manual
Chapter 1
Product introduction
Product overview
The TruVision NVR 21 (TVN 21) series is a vers at ile, us er-fr iendly embedded network
video recorder (NVR) series. The standard series supports up to 8 or 16 channels and
up to 4 SATA hard drives.
The TVN21S model includes an 8 or 16 channels version and an embedded PoE
switch that allows TruVision cameras t o be c onnec t ed in a plug and play manner.
Simply plug in the IP camera to automatically power and connect it, assign the IP
address, as well as set it up using default v alues. The embedded 8/16 PoE switch
provides a maximum PoE wattage of respectively 120 W and 200 W.
The TVN 21P series supports up to 8, 16, or 32 channels and up to 8 SATA hard
drives. The full TVN 21 series provides integrat ion with the UTC portfolio of security
solutions, and offers a seamless user experience within the TruVision brand.
The TVN 21 series can be configured and operated t hr ough its on-screen display
(OSD), web browser, mobile applicati ons, TruVision Navigator software, or third party
software using the TruVision SDK.
The recorder can be fully managed by the license-fr ee T ruVision Navigator software ideal for most commercial applications. It’s easy and intuitive web browser interface
enables remote configuration, v iewing and searching of video on any TruVision
recorders.
Default settings to access the device
Default user names and passwords
See Table 1 on page 2 for the list of default user names and pas s words. Go to
Chapter 16 “User management” on page 114 for further information.
TruVision NVR 21 (SP) User Manual 1
Chapter 1: Product introduction
Table 1: Default user names and passwords
User
Description
Administrator
There can only be one administrator.
The user name is admin. The name cannot be modified.
The default password is 1234.
Operator
The default user name is “operator.”
The default password is 2222.
Guest
The default user name is “guest.”
The default password is 3333.
Note: The default passwords should be changed for security reasons.
Default network settings
The network settings are:
• IP address - 192.168.1.82
• Subnet mask - 255.255.255.0
• Gateway address - 192.168.1.1
• Ports:
When using the browser:
RTSP port: 554
HTTP port: 80
When using TruNav:
RTSP port: 554
Server/Client software port: 8000
Go to “Using the web browser” on page 125 for further information.
2 TruVision NVR 21 (SP) User Manual
Chapter 2
Physical installation
This section describes how to install the recorder.
Installation environment
When installing your product, consider thes e f actors:
• Ventilation
• Temperature
• Moisture
• Chassis load
Ventilation: Do not block any ventilation openings. Install in accordance with t he
manufacturer’s instructions. Ensure that the location planned for the installat ion of the
unit is well ventilated.
Temperature: Consider the unit’s ope r at ing temperature (-10 to +55 ºC, 14 to 131 °F)
and noncondensing humidity specific at ions (10 to 90%) before choosing an installation
location. Extremes of heat or cold beyond t he s pecified operating temperature limits
may reduce the life expectancy of the recorder. Do not install the unit on top of other
hot equipment. Leave 44 mm (1.75 in.) of space between rack-mounted DVR units.
Moisture: Do not use the unit near water. Moisture can damage the intern al
components. To reduce the risk of fire or elect ric shoc k , do not expose this unit to rain
or moisture.
Chassis: Equipment weighing less than 15.9 kg (35 lb.) may be placed on top of the
unit.
Unpacking the recorder and its accessories
When you receive the product, check the package an d c ont ents for damage, and verify
that all items are included. There is an item list included in the package. If any of the
items are damaged or missing, please cont ac t your local supplier.
TruVision NVR 21 (SP) User Manual 3
Chapter 2: Physical installation
Items shipped with the product include:
• IR (infrared) remote control
• Two AAA batteries for the remote control
• AC power cords
• USB mouse
• Brackets
• Recorder
• Hard Drive Kits
• CD with software and manuals
• TruVision NVR 21 Quick Start Guide
• TruVision NVR 21 User Manual (on CD)
• TruVision Recorder Operator Guide (on CD)
Back panel
The figures below show the back panel connections and describe each connector on a
typical NVR 21 digital video recorder. Det ails m ay vary for specific models.
Before powering up the recorder, insert the hard dr ives and connect a main monitor for
basic operation. Once all required connections are done, enter the relevant data in the
setup wizard (see page 12).
Note: For every hardwired alarm input, connect one wire t o the input connection with
the alarm number label and one wire to a ground connection (labeled G).
4 TruVision NVR 21 (SP) User Manual
Chapter 2: Physical installation
Figure 1: Back panel connections
TVN 21S back panel connections
1. Connect one CCTV monitor (BNC-type
connectors).
2. Connect one audio input to RCA connectors.
3. Connect to a RS-232 device.
10. Universal Serial Bus (USB). Connect to an
additional device such as a USB mouse,
CD/DVD burner, or USB HDD.
11. Not used.
12. Not used.
TruVision NVR 21 (SP) User Manual 5
Chapter 2: Physical installation
4. Connect to a network.
5. Connect to an optional eSATA device such as
SATAN HDD, CD/DVD-RM.
6. Connect to a power cord.
7. Connect to speakers for audio output.
8. Connect to a VGA monitor.
9. Connect to an HDTV. The HDMI connection
supports both digital audio and video.
13. Connect to a keyboard (KTD-405 shown).
14. Connect up to 16 alarm inputs.
15. Connect up to four alarm relay outputs.
16. Connect to ground.
17. 8/16/32 PoE ports.
Wiring the keypad
The keypad uses RS-485 simplex wiring. The signal is transferred by a single twisted
pair line. A shielded STP CAT5 network cable is recommended. G round one end of the
cable, either the first or last device on t he RS-485 line.
The maximum number of devices that can be installed in one bus is 255, with a
maximum cable length of 1200 m. The cable length can be expanded using a signal
distributor.
Both the first and the last device in series should be terminated with 120 Ohm
resistance to minimize line reflections. S ee Figure 2 below.
Figure 2: RS-485 bus serial wiring (KTD-405 keypad shown)
1. Keypad
2. I/O box
3. See section “RS-485 ports” on page 8
Use an RS-485 signal distributor for a star w iring c onf iguration. See Figure 3 on page 7.
6 TruVision NVR 21 (SP) User Manual
Chapter 2: Physical installation
Figure 3: Star wiring with RS-485 signal distributor
Correct:
1. Keypad
2. I/O box
3. RS-485 distributor
4. See section “RS-485 ports” on page 8
Incorrect:
1. Keypad
2. I/O box
3. See section “RS-485 ports” on page 8
Use an RS-485 signal distributor to increase the maximum number of devices on the
bus as well as the total range. Each distributor output pr ovides another RS-485 bus,
extending the output an additional 1200 m. Up t o 31 recorders can be connected to
each output. See Figure 4 below.
TruVision NVR 21 (SP) User Manual 7
Chapter 2: Physical installation
Figure 4: Expanding the system with an RS-485 signal distributor
1. Keypad
2. I/O box
3. RS-485 distributor
4. See section “RS-485 ports” on page 8
Caution: Most signal distributors are unidirectional. This means that the signal only
flows from the input towards the outputs. Consequently it is not possible to connect
several keypads.
See section “RS-485 ports” below to configure the RS-485 por t c om munication settings.
RS-485 ports
There are two RS-485 ports on the rear panel of the recorder. See Figure 5 below for
the serial pin outs.
• Dome RS-485:
A and B: Connect pan, tilt, zoom control of PTZ dom e cam er as. A = +, B = C and D: Not used
G: Ground of dome camera
G: Ground of keypad
• Keyb: Connect the keypad.
8 TruVision NVR 21 (SP) User Manual
Chapter 2: Physical installation
Figure 5: RS-485 pins
RS-232 port
Use the RS-232 port to connect text interface devices or for use by technical support.
PoE ports
Connect up to eight or 16 IP cameras to the embedded P oE por t s depending on the
TVN 21S model.
Monitor connections
Connect the unit to a monitor via an appropriat e c able with the VGA/HDMI connector.
The recorder provides a 1 Vp-p CVBS signal.
The recorder supports up to 1280 × 1024 / 60 Hz resolution in V G A/HDMI. The monitor
resolution should be at least 800 × 600. Adjust your monitor accordingly to this
resolution.
The VGA or HDMI monitor can be used as the main monitor of the recorder. The BNC
video output can be used as spot or alarm monitor.
Rack mounting
The TVN 21 and 21S have a 1.5U desk based chassis. The T V N 21P has a 2U desk
based chassis. Both can be easily rack-mountable with the purchase of the TVR-RK-1
rack-mount kit. Contact your local supplier to order t he k it . See Figure 6 below.
TruVision NVR 21 (SP) User Manual 9
Chapter 2: Physical installation
Figure 6: TVN 21S rack-mount installation
To install the racks:
1. Attach the two small front-rack mount ears (A) to the NVR. The screws are supplied.
2. Attach the two large rear support brackets (not supplied) to the rear rails (B).
3. Attach the NVR to the front rails (C). The screws are not supplied.
10 TruVision NVR 21 (SP) User Manual
Chapter 3
Getting started
Powering on the recorder
Before starting the recorder, connect at least one monitor. Otherwise, you w ill not be
able to see the user interface and operate the device.
The recorder auto-detects the video mode (PAL or NT S C) on s tartup.
It comes equipped with a universal power supply that will auto-sense 110/240 V,
60/50 Hz.
Note: It is recommended that an uninterruptible power supply (UPS) is used in
conjunction with the device.
To turn on the recorder:
Turn on the recorder using the power switch on the back panel. Once it is powered up,
the status LEDs on the front panel will light up.
To turn off the recorder:
1. In live view mode, right-click the mouse and click Menu. The main menu window
appears.
2. From the menu toolbar, click Shutdown.
3. In the Shutdown popup menu, select Shutdown. Click Yes to confirm shutdown.
You will be requested to enter the Admin password.
To reboot the recorder:
1. In live view mode, right-click the mouse and click Menu. The main menu window
appears.
2. Select the Shutdown icon.
3. In the Shutdown popup menu, select Reboot. Click Yes to confirm s hut down.
You will be requested to enter the Admin passw or d.
TruVision NVR 21 (SP) User Manual 11
Chapter 3: Getting started
The startup wizard
The recorder has an express installation wizard that lets you easily configure basic
recorder settings when first used. It c onfigures all cameras to default settings. The
configuration of each camera and recorder can be c us t omized as required.
By default the startup wizard will start once the recorder has loaded. I t will walk you
through some of the more important settings of your recorder.
Any changes you make to a setup configuration page are saved when you exit the page
and return to the main wizard page.
Note: If you want to set up the recorder with default settings only, click Next in each
screen until the end.
To use the Startup wizard:
1. To launch the startup wizard without rebootin g the device, go to Menu > Device
Management > General Settings and click ‘Start wizard’.
2. Select the preferred language for the system and resolution from the dropdown list
and then click Next.
3. Enable or disable the option to start the wizard automatically when the recorder is
turned on. Click Next.
4. User configuration:
You can change the admin password and create addit ional users.
Mouse: Navigate to the Admin Password edit box. Click the box to display the virtual
keyboard and enter the default admin password, 1234.
Front panel or remote control: Navigate to the A dm in Pas sword edit box using the
navigation buttons. Press Enter on the front panel or remote control to display the
virtual keyboard. Enter the default admin pass word, 1234.
Note: You must enter an admin password. To change the Admin passwor d, c hec k
New Admin password and enter the new password and confirm it.
12 TruVision NVR 21 (SP) User Manual
Chapter 3: Getting started
Caution: It is strongly recommended that you change the password of the
administrator. Do not leave 1234 as the default pas sword. Write it down in a safe
place so that you do not forget it. If you should forget the password to your recorder,
contact your supplier with the serial number of your recorder to obtain a secure code
to reset it.
Click Next.
5. Time and date configuration:
Select the desired time zone, date format, sy s tem time, and system date.
If Daylight saving time (DST) is r equired, check Enable DST and enter the desired
summer and winter times.
Note: The system time and date are visible on screen. However, they do not
appear in recordings.
Click Apply and then Next to move to the next page or click Previous to return to
the previous page.
6. Network configuration:
Configure your network settings such as t he NIC type, IP address, subnet mask,
and default gateway. Enter the preferr ed DNS s erver address as well as the
alternate one to use.
TruVision NVR 21 (SP) User Manual 13
Chapter 3: Getting started
Click Next to move to the next page, or Previous to return to the previous page.
7. HDD management:
The hard drives are initialized at the factory. How ever if you wish to clear all data,
click Initialize to initialize the HDD and Next to move to the next page, or Previous
to return to the previous page.
8. Adding IP cameras:
Note: You do not need to search for PoE cameras. They are automatically
recognized when plugged in.
Click Search to find any available IP cameras on the LA N.
There are two ways to add an IP camera to the recorder system:
Manually: Enter the IP address of the IP cam era to be added. Select the appropriate
protocol, stream number, and management port and then enter User name and
Admin password, and then click the Add button. Click, Next to move to the next
page.
Automatically: Select the desired IP c amer as f rom t he search results list. Click
Quick Add to add the selected cameras to the recorder system without modifying
the camera configuration. The search list will display all supported IP cameras that
are located on the LAN.
Click Next to move to the next page, or Previous to return to the previous page.
9. Recording configuration:
Configure your default recording settings as required. The settings apply to all
cameras connected to the recorder.
14 TruVision NVR 21 (SP) User Manual
Chapter 3: Getting started
Check the Constant Recording checkbox for the recorder to record continuously all
day. If left unchecked, the recorder will not rec ord.
Check the desired time lapse check box, TL-Hi or TL-Lo.
To record motion detection events, c heck Event (Motion).
To record alarm events, check Alarm.
Click Next to move to the next page, or Previous to return to the previous page.
Note: You can configure the recording parameters of ea c h individual camera for the
different recording schedules in the recording m enu.
10. When all the required changes have been entered, a summary page appears
showing all the settings.
Click Finish to exit the Wizard. The recorder is now ready to use.
For a description of the recorder main menu, see “Menu overview” on page 24.
Caution: Important! Your TruVision device is delivered with default user name and
password credentials for initial access, easy configuration, and auto discovery. For
security reasons, it is highly recomm ended t o c hange the default credentials.
TruVision NVR 21 (SP) User Manual 15
Chapter 4
Operating instructions
Controlling the recorder
There are several ways to control the recorder:
• Front panel control. See “Using the front panel” below.
• Mouse control. See “Using the mouse” on page 20.
• IR remote control. See “Using the IR remote contr ol” on page 21.
• TVK-800 keypad (from TVK-800 firmware version 1. 0i). Please ref er t o the user
manual for more information.
• Web browser control (TruVision Navigator, TVRmobile). See Chapter 18 “Using the
web browser” on page 125 for more information on usi ng the web browser. Please
refer to the TruVision Navigator and TVRmobile user manuals for more information.
• Software (TruVision Navigator, TVRmobile or other video managem ent or
integration software platforms). Please refer to the relevant user manuals of the
individual software platforms for more information.
You can use your preferred control method for any procedure, but in most cases we
describe procedures using the mouse. Opt ional cont r ol methods are given only when
they differ substantially from the mouse cont r ol methods.
Using the front panel
The function buttons on the front panel control can be used to operate most, but not all,
of the main functions of the recorder. The LED indicators light up to alert you of various
conditions. The functions available can be limited by setting passwords. See Figure 9
on page 17 for more information.
16 TruVision NVR 21 (SP) User Manual
Chapter 4: Operating Instructions
Figure 7: Front panel
16-channel model:
The controls on the front panel include:
Table 2: Front Panel Elements
Item
Name Description
1
. Channel buttons Switch between different cameras in live, PTZ control or
playback modes.
Use the soft keyboard to enter numerals 0 to 9.
2
. USB Interfaces Universal Serial Bus (USB) ports for additional devices such as
a USB mouse, CD/DVD burner, and USB Hard Disk Drive
(HDD).
3
. Status LEDs Power: A flashing green light indicates the recorder is working
correctly. Red indicates a fault.
Alarm: A steady red light indicates that there is a sensor Alarm
In or another alarm such as motion or tampering. A steady green
light means there is no alarm.
Tx/Rx: Flashing green indicates a normal network connection.
No light indicates that it is not connected to a network.
HDD: HDD indicator blinks red when data is being read fr om or
written to the HDD. A steady red light indicates an HDD
exception or error.
Ready: A steady green light indicates that the recorder is
functioning properly.
Archive: Blinking green indicates archiving is in progress.
4
. Archive button Press once to enter quick archive mode. Press twice to start
archiving. Indicator blinks green when data is being written to
backup device.
5
. Direction
The DIRECTION buttons are used to navigate between different
fields and items in menus.
Enter button The ENTER button is used to confirm selection in any of the
menu modes.
See Table 3 on page 19 for a detailed description of these
buttons by different tasks.
6
. PTZ buttons Zoom +/-: In live view mode, playback mode, and PTZ control
mode use this button to zoom in and out. Also use them to
TruVision NVR 21 (SP) User Manual 17
Chapter 4: Operating Instructions
Item
Name Description
navigate within menus.
Preset: In PTZ Control mode, press Preset and a numeric
button to call the specified preset.
Also use to edit holiday mode, video search mode, HDD
selection mode, user management mode, bookmark
management, and bookmark search.
Tour: In PTZ Control mode, press Tour and a numeric butt on t o
call the specified shadow tour.
Also use to scroll between calendar months and to navigate in a
text field.
See Table 3 on page 19 for a detailed description of all these
buttons for different tasks.
7
. IR receiver Receiver for IR remote.
To connect the remote control to the recorder, press the Device
button, enter the device address, and press Enter . S ee Using
the IR remote control on page 21 for more information.
8
. Menu and Search buttons Menu: Enter/exit the main menu.
Search: In live view, enter the advanced search menu.
9
. Playback buttons See Table 3 on page 19 for a detailed description of all these
buttons for different tasks.
Reverse: In live view mode, use to play back the earliest
video. In playback mode, playback a camera in the reverse
direction.
Pause: In live view, freeze the last image of the live
display for all active cameras displayed. In playback
mode, stop
playback.
Play: In live view mode, play all-day playback of
the current
camera (upper-left video tile if in multiview mode). In playback
mode, play back a camera in the forward direction. In search
mode, play back a selected video or view a snapshot. In PTZ
mode, do an auto tour.
Live: Switch to live view mode.
Replay
: In playback mode, start playing the current file. Starts at
the beginning of the file.
10
. Front panel lock You can lock or unlock the front panel with a key.
11
. Display buttons See Table 3 on page 19 for a detailed description of all these
buttons for different tasks.
Display: In multiview mode, toggle through the various
multiviews (full, quad, 1+5, 1+7, 9, and 16).
In HDD information mode and user manag em ent mo de del et e a
selected item. In PTZ mode, delete a selected key point. In Log
Search mode, display the details of a log file in Log Search
result.
Seq: In Live View mode, start/stop sequencing cameras on the
current monitor.
A: In Live View mode, select the main monitor.
18 TruVision NVR 21 (SP) User Manual
Chapter 4: Operating Instructions
Item
Name Description
B: In Live View mode, select the event monitor.
F1: In Playback mode, click to start and stop video clipping. For
audio, press F1 and a numerical button to play the audio of the
specified camera in live view.
In System Information mode, get the DDNS URL. In User
Management mode, pop up the Permission screen of a selected
item in User Management > User > User Management. Delete a
selected item from USB flash drive. Exit the virtual keypad.
F2: In live view mode, all-day playback, and playback modes
press to display or hide the time or control bar. In PTZ mode,
stop all ongoing operations. Select or deselect an item. Enter a
selected folder of the external storage device, such as a USB
flash drive used for archiving.
Table 3: Front panel button functions by task
Task
Button
Button function
Live view mode
Direction Press to cycle through channels.
Enter Press to show the PTZ control toolbar.
Reverse Press to play the earliest video file of the current camera
(upper-left video tile if in multiview mode).
Pause Press to freeze the last image of the live display for all
active cameras displayed.
Play Press to play 24-hour playback of the current camera
(upper-left video tile if in multiview mode).
Live Press to switch to live view mode.
Seq Press to start/stop sequencing cameras on the current
monitor. Hold the Seq button for three seconds to start and
stop sequencing.
Menu Press to enter the main menu.
Playback mode
Direction The left and right buttons are used to speed up and slow
down recorded video. The up and down buttons are used to
jump recorded video forwards or backwards by 30 s.
Enter Press the button to pause the video. Press again to restart
the video.
In single-frame Playback mode
, press to advance the video
by a single frame.
Reverse Press to play back a camera in reverse direction.
In Picture Playback mode, view pictures in reverse
direction.
Pause In Playback mode, stop playback.
Play In Playback mode, play back a camera in the forward
direction.
TruVision NVR 21 (SP) User Manual 19
Chapter 4: Operating Instructions
Task
Button
Button function
Pause mode
Direction The left and right buttons are used to jump recorded video
forwards or backwards by one frame. The up and down
buttons are used to jump recorded video forwards or
backwards by one second.
PTZ control mode
Direction Press to control the movement of the PTZ camera.
Zoom +/- Press to zoom in and out.
Preset Press Preset and a numeric button to call the specified
preset.
Tour Press Tour and a numeric button to call the specified
shadow tour.
Play Press to do an auto tour.
Display Press to delete a selected key point from the PTZ Setting >
More Settings> Tour > Key Point list.
Menu navigation
Direction Press to navigate between different fields and items in
menus.
Menu Enter/exit the main menu.
Enter Press to confirm the selection in any of the menu modes.
Using the mouse
The USB mouse provided with the recorder can be used t o oper at e all t he functions of
the unit, unlike the front panel which has limit ed functionality. The USB mouse lets y ou
navigate and make changes to settings in t he user int er face.
Connect the mouse to the recorder by plugging the mou s e USB connector into the USB
port on the back panel or the front panel. The mouse is im m ediat ely operational and the
pointer should appear.
Note: Use a USB 2.0 mouse.
Move the pointer to a command, option, or button on a window. Click the left mouse
button to enter or confirm a selection.
You can purchase a spare mouse by ordering part numb er TVR-MOUSE-1.
See Table 6 below for a description of the mouse buttons.
Table 4: Mouse buttons
Item
Description
Left button
Single-Click Live view : Select a camera to display the live view toolbar.
Menu: Select a component of a menu, such as a button or
an input field. This is similar to pressing the Enter button
on the remote/front panel controls.
Double-Click Live vi ew: Switch between single screen and multi-screen
mode in live/ playback mode.
20 TruVision NVR 21 (SP) User Manual
Chapter 4: Operating Instructions
Item
Description
Click and Drag Live view: Drag channel/time bar.
PTZ control: Adjust pan, tilt, and zoom.
Tamperproof, privacy masking and motion detection
functions: Select the target area.
Digital zoom-in: Drag and select target area.
Right button
Single-Click Live vi e w: Display menu.
Menu: Exit the current menu and return to hig her lev el .
Scroll
-wheel Scroll Up Live vi e w: Return to the previous window.
Menu: Move the selection to the previous item.
Scroll Down Live view : Move to the next window.
Menu: Move the selection to the next item.
Using the IR remote control
The recorder is supplied with an inf r ared (IR) remote control unit. Like the mouse, it can
be used to operate all of the main functions of the unit.
The IR remote control can be programmed wit h a unique device ID address so that the
controller will only be able to communicate with recorders with that address. No
programming is necessary if using a single recorder.
The device ID address only applies when using a remot e control and not when using a
keypad.
You can purchase a replacement remote contr ol by ordering part number TVRREMOTE-1.
TruVision NVR 21 (SP) User Manual 21
Chapter 4: Operating Instructions
Figure 8: IR remote control
Item Description
1
. Alarm
Acknowledge an alarm.
2
. Device
Enable/disable the IR remote control to control the
recorder.
3
. Numeric buttons
Select a camera, and enter a number in a menu opti on.
4
. Display
Switch between the different multiview formats
.
5
. Mon A and Mon B
Switch
between monitors A and B.
6
. Live
Return to
live view mode.
7
. Menu
Activate the main menu.
8
. Seq
Start /stop sequencing.
9
. , , ,
In Menu mode: Use left or right arrow buttons to select and up or down
arrow buttons to edit entry .
In PTZ mode:
Use to control PTZ.
In Playback mode: Use to control playback speed.
10
. OK
Confirm selection.
11
. Zoom + and -
Use to control zoom of camera lens.
12
. Preset
Enter preprogrammed three
-digit code to call up a preset.
13
. Tour
Enter preprogrammed three
-digit code to call up shadow tour.
14
. Focus + and -
Use to control focus of camera lens.
22 TruVision NVR 21 (SP) User Manual
Chapter 4: Operating Instructions
Item Description
15
. Playback control
Use to control playback (Rewind, Pause, P
lay, and Fast Forward).
16
. Search
Open the Search menu.
17
. Replay
Replay the selected file from the beginning.
18
. Eject
Eject the CD or DVD disk.
19
. Archive
Press once to enter quick
archive mode. Press twice to start archiving.
Aim the remote control at the IR receiver located at the front of the unit to test
operation.
To change the address of the remote control to the recorder:
1. Press the Menu button on the front panel or right-click the mouse and selec t the
Menu button. The default display menu window appears.
2. Click Device Management > Gen eral S ett ings.
3. Check the remote control ID value. The default value is 255. This device address is
valid for all IR controls.
Note: The recorder will respond to any remote cont r ol t hat has an addres s between
1 and 255.
4. On the remote control press the Device button.
5. Enter the device address value. It must be t he s ame as that on the recorder.
6. Press the OK button on the remote control.
To place batteries into the IR remote contro l:
1. Remove the battery cover.
2. Insert the batteries. Make sure that the positive (+) and negative (−) poles are
correctly placed.
3. Replace the battery cover.
Troubleshooting the rem ote c ont r ol
If the IR remote control is not functioning prop erly, perform the following tests:
• Check the battery polarity.
• Check the remaining charge in the batteries.
• Check that the IR remote control sensor is not m ask ed.
If the problem still exists, please contact your administrator.
TruVision NVR 21 (SP) User Manual 23
Chapter 4: Operating Instructions
Menu overview
The recorder has an intuitive st ruc ture that allows you to configure the unit’s
parameters quickly and efficiently. Each command icon displays a window that lets you
edit a group of settings. Most menus are available only to system administrators.
The window is divided into three sections. T he c urr ent ly selected command icon and
submenu item are highlighted in green. See Figure 12 below.
You must be in live view mode to access the main menu.
Figure 9: Menu structure
1. Menu toolbar: Setup options available for the selected menu function. Move the mouse over a
command icon and click to select it. See Table 5 below for a description of the icons.
2. Submenu panel: Submenus for the selected menu function are displayed. Click an item to select it.
3. Setup menu: All the details for the selected submenu are displayed. Click a field to make changes.
Note: See Table 3 on page 17 for the description on how to access the menu options
using the front panel.
Table 5: Description of the menu toolbar icons
Icon Name Description
Display Settings
Configures display settings including
video format, resolution,
video output interface, dwell time, multiview format, and
camera sequencing. See Chapter 9 “Display settings” on
page 51.
Camera Setup
Configures camera settings including snapshot resolution
and quality, camera settings including
OSD, privacy masking,
tampering, restricted access, motion detection setup, PTZ
setup, preset tours and show tours, V-stream enc o di ng . See
Chapter 10 “Camera setup” on page 55
24 TruVision NVR 21 (SP) User Manual
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