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Contents
Welcome to ToolBox
Software for Programming GE Interlogix Security Systems 1
Displaying Help Topics ... ... ................................. ................................. .............................................. 1
Part One:
Installing T oolBox 3
Checking Your ToolBox Package Before You Begin......................................................................... 3
Checking Your Hardware and Software............................................................................................. 3
Status Bar.................................................................... ................................. ..................................... 17
Job Status Window............................................................................................................................ 17
Logging Out or Exiting ToolBox..................................................................................................... 18
Part Five:
Database Management 19
Backing Up and Importing Customer Accounts............................................................................... 19
Backup the Database/Administrator Files.................................................................................... 19
Restore the Database/Administrator Files.................................................................................... 19
Concord and Concord Express......................................................................................................... 23
CareT a k er Plus........................... .... .... ................................ ................................. .... .......................... 23
Commander 2000 and Euro Commander......................................................................................... 24
Simon 1 and 2................................................................................................................................... 26
Simon 3............................................................................................................................................. 27
Welcome to
ToolBox
Software for
Programming
GE Interlogix
Security
Systems
ToolBox is a Windows® based program that saves you time by simplifying control
panel programming. It will also save you the time and expense of a service call. Using
only a PC, a modem, and a standard telephone line ToolBox makes creating new cus-
tomer accounts and updating the panel settings of existing customers simple and quick.
ToolBox is compatible with the following pan els: CareTaker
®
mander
gro™.
2000, Euro Commander®, Simon®, Concord™, Concord Express™ and Alle-
®
Plus, UltraGard®, Com-
Displaying Help Topics
This product offers extensive online help for menu options, field definitions, and other
terms.
If you want to know more about a particular option, click inside that menu or dialog
box, then press the F1 key. On-line help appears which is specific to the current input
field. For general or indexed help select Contents from the Help menu.
1
2
Part One:
Installing
ToolBox
Note
T oolBox has not been tested
with Windows, 3.51, or Windows ME.
Computer Type
ProcessorPentium 120 MHz or fasterPentium 200 MHz or faster
Hard Disk Space20 MB1 GB
Network CardNA10 BaseT 10/100 MB Card
Install Drive3.5-inch floppy drive with 1.44 MB capacity
Operating System
DisplayDisplay must be set to 800 x 600 with small fonts and 1024 x 768 with
ModemA Hayes™ (or 100%-compatible) i ntern al or external modem. See Table
Checking Your ToolBox Package Before You Begin
Your T oolBox package should include:
•Three GE Interlogix ToolBox for Windows installation disks (3.5" high-density)
•This GE Interlogix ToolBox for Windows User’s Guide
Checking Your Hardware and Software
Table 1: Minimum System Configuration
Stand Alone ComputerNetworked Computer
®
or compatible IBM® or compatible
IBM
®
Windows
large fonts.
2 for a listing of modems that have been tested with ToolBox. You can
order a compati ble modem f rom GE Interlogix by calli ng 1-800-77 7-4841
and ordering part number 60-719. When using an external modem, use
a serial cable with all signals wired through. If you wire your own, you
must dedicate a wire to DTR. DTR and DSR cannot be shared because
ToolBox uses DTR to hang up the modem.
95/98, NT 4.0 (or higher), and 2000
T a ble 2: Modems Tested with ToolBox
Modem
AT&T Smartlink 14.4 (Internal)
®
Avatex
Hayes™ Accura™ 14.4 Model 5300 AM
Hayes™ Accura™ 33.6 V.34 Model 5914US
Hayes™ Optima™Model 4007 AM
MICC 4824
Practical Peripherals Mini 1200 SA (Part Number 60-
719)
Practical Peripherals PM144MT11
Securcomm DL 110 by DC Security
Super Modem 2 400
TRON DF56.0 (Special)
1200 HC
Backing Up Your Master Disks
Before you instal l ToolBox, make sure your original ToolBox disks are write-protected,
then make a backup copy of each. See your computer’s reference or user’s guide for
instructions on copying disks. Use the copy to install ToolBox, and store the original
ToolBox installation disks in a safe place.
3
Note
This ToolBox vers i on contains changes to the database files from previous
versions, so you must install
the database files and
import your old data, if you
have any.
Note
If you choose a database
directory already containi ng
database files, ToolBox will
create a back up directory
(within the selected dire ctory) for the existing files.
You may choose to import
the backup database at a
later time.
Installing ToolBox
Windows must be installed on your computer before you can install ToolBox.
1.Turn on your computer and start Windows if it is not already running.
2.Insert ToolBox installation Disk 1 into your disk drive.
3.Click the Start button, then select RUN.
4.Type: a:\setup or b:\setup depending on the letter of the drive holding the
installation disk. Click OK.
or
Use Window’s Explorer to access the floppy drive, then click on the file named
“Setup.exe.”
5.Follow the automated installation procedure to complete the installatio n process.
The installation process will allow you to specify application, database, and admin-
istrator directories. Select directories either on the local hard disk or on a network
drive.
6.When ToolBox for Windows is installed as
described here, the ToolBox program group should
appear in the Start menu.
4
Part Two:
Getting Up and
Running
Starting ToolBox
1.Select GE Interlogix ToolBox from
the Start menu and click on the GE
Interlogix ToolBox icon.
2.The Operator Login dia l og box
appears. Click inside the Operator
ID field and type the default operator
ID in all uppercase: ITI
Tab to, or click in, the Password
field. Type the default operator password in all lowercase: password
3.Click OK or press Enter to accept
the information.
4.After a successful login, a welcome box appears. Click OK to continue.
The ToolBox main menu appears along the top of the screen.
Operator Setup
To add, edit, and delete operators or
change operator passwords select Operator from the Setup menu.
Note
You must be logged in as an
operator with “Full Access”
to create, edit, or delete
other operators.
Once the first operator is defined, the default operato r ID (ITI) and passwo rd (password)
are obsolete and will not work to log in to ToolBox.
The Change Password option allows only th e currently logged in operator to change
their password.
Setting Up the Modem
1.Start ToolBox. The first time you start ToolBox you’ll see the message:
“Verify COM port selection by choosing Modem from the Setup menu. Be sure to
use the OK button to close the Modem Setup Dialog.”
Click OK to accept the message.
2.Choose Modem
Selection from
the Setup menu.
3.Select your
modem from the
list of available
modems in the
Modem Selection dialog box.
(If you are using
a GE Interlogix
modem, select Securcomm DL110 (Speaker On).) Click OK.
5
Note
You should not have to
change the remaining
modem settings if you are
using a compatible modem .
See T a ble 2 (i n Part One) f or
a list of co mpat ible mo dems.
Refer to the Troubleshooting section if your modem
isn’t working with ToolBox.
4.From the Setup menu, select
Modem or cli ck on the
Modem button on the toolbar.
If you selected a modem in
Step 3, the Modem Setup dialog box displays the automatic
settings for Init String, Dial
Prefix, Dial Suffix, and
Answer String.
5.Select your modem’s COM
port from the COM Port dropdown menu.
Important !
Windows NT users must have the FIFO buffers disabled on the CO M port ToolBox will be
using. If they are not disab le d, com m unications with alarm panels will fail due to the timin
errors caused by data bufferei ng. ToolBox will remind you to disa ble th e FI FO buffers, but
does not automatically disable the buffers.
To disable a port’s FIFO buffers see Table 3 below.
Table 3: Disabling FIFO buffers
Windows VersionAction
Windows 95/98Start Button - Settings - Control Panel - System - Device Man-
ager - Ports (Click on the specific port) - Properties - Resources
Or, execute the Add New Hardware command and let Windows
95/98 auto-detect the modem.
Windows NT 4.0Start - Settings - Control Panel - Ports - (Doub le click on spe-
cial port) - Advanced
Windows 2000Sta rt - Setting s - Control Pan el - System - Hardware t ab - Dev ice
Manager tab - R ight Click o n the port - Properti es - Port Sett ings
tab
6.Type the incoming phone line number for the modem in the Incoming Phone Number field.
7.Click OK to accept the changes. A message may appear prompting you to restart
the system. Click OK.
8.A COM Settings Changed message appears stating that the downloader must be
restarted for any changes to take effect. Click OK to continue.
9.From the Logout menu, choose Exit. Click Yes in response to “Are you sure you
want to exit?”
10. Restart if prompted, to enable the new modem setup.
System Setup
The information in the System Setup dialog box determines how ToolBox will handle
scheduled and unscheduled calls from panels.
Unscheduled Calls
A call is considered unscheduled if, when a panel calls in, there is no ToolBox job waiting that matches its account number.
There are many situations in which a panel would call in to ToolBox. For Example:
•A customer may call in to receive a programming change if instructed to do so by
the dealer.
•A central station may trigger a CALLDL, which tells the panel to call its downloader. (This is not available to Simon II, Simon III, Concord, Concord Express or
Allegro panels, which don’t communicate with the CS-4000.)
•An installer may perform a full upload to save all progr amming prior to replacing a
panel.
6
•A dealer may download to a replacement panel, restoring previous settings.
•A dealer may want to update the ToolBox database with any settings made at the
panel by performing an immediate update.
Load Conflicts
Some types of panels have the capability to call in and request the kind of load they
want. The panel can request an upload, download, or any job that is waiting for it. If a
panel requests one type of load and there is already a conflicting job scheduled for that
account, then ToolBox will handle the discrepancy as you determine in the Load Conflicts section of the System Setup dialog box (Select System Setup from the Setup
menu). You can choose to always abort the job, always do what T oolB ox wan t s, or always do what the panel wants.
Select if you do no want
ToolBox to accept any
unscheduled job from
any panel
ToolBox will either:
upload, download, or
merge all unscheduled
jobs
If the job is sch edul ed, but the p a nel is requ estin g
a load that conflicts with the scheduled job, select
how you would like ToolBox to handle it
Auto Logout
Toolbox will automatically logout the user after 5 minutes of unattended use. This time
interval can be set within a range of 1 to 30 minutes. Setting Auto Logout Time to 0 will
disable this feature.
ToolBox will either:
upload, download,
update, or merge all
unscheduled jobs
unless the panel
requests something
different
If there is no account
for the panel that
calls in, create one
automatically
Check to log network
connection errors in
the log file. If not
checked, errors will
appear in the status
window
The number of minutes (0-30) before the system logs
off the current operator (0 disables logout time)
7
8
Part Three:
Your ToolBox
Accounts
Note
Account Perfixes are disabled in this version of ToolBox.
Setting Up a New ToolBox Account
You can set up accounts without connecting to the actual panel.
1.From the
Account menu,
select New, or
click on the
New Account
button on the
toolbar. The
Create New
Account di alog
box appears.
2.Select the panel
type that
matches the
customer’s
panel in the list.
You can create
your own templates for each panel.
3.Enter the 5-digit account number in the New Account Number field. This is the
same number the CS-4000 or CS-5000 uses, without the dash (XX-XXX). Concord,
Concord Express and Simon 3 allow account numbers from 1 to 10 digits.
4.Select from the pull down menu an account prefix. The account prefix groups
accounts by central station (see Creating Acccount Prefixes).
5.You can select a folder from the pull down menu. Folders are used to group
accounts.
6. Click the Create button. You can either
edit the new account immediately, or return
to the main screen. Let’s click Yes and edit
the new account.
7.The title bar lists the account
number and the panel type. All
of the panel settings are
grouped according to tabs.
9
Selecting an Existing ToolBox Account
You can select and edit existing accounts without connecting to the actual panel.
1.From the
Account menu,
choose Edit, or
click on the
Edit Account
button on the
toolbar. The
Select Account
dialog box
appears.
2.Select the
account you
want to edit
from the list.
To sort by
ascending or descending order, simply click on a column heading.
3.Click OK to open the account.
You can locate an account by entering any part of the account name, number, prefix or
account comment field information. This is helpful when you don’t know the exact
account number and need to narrow your selection.
Account Settings
All possible panel settings appear on a series of tabbed dialog boxes. Which settings
appear on a tab depends on the panel type - different systems have different settings.
You may be familiar with features, upper
sensor numbers, or options. To find out
where in the tabbed dialog boxes a parti cular setting is, look up the panel name in
Appendix A.
Y o u can also loo k under Feature Numbers,
Option Numbers, or Upper Sensor Numbers in the ToolBox on-line help. You can
get Help at any time by simply clicking
inside the menu or dialog box and pressing
F1.
Creating Account Prefixes
You can create Account Prefixes, to organize large databases of accounts or to group
accounts by central station. The Account Prefix function is disabled by default. To activate Account Prefixes, perform the following steps:
1.Open the ToolBox.ini file found in the Windows, or WinNT directory.
2.Under the “[SystemSetup]” section add the line “PrefixMenuEnable = 1”.
3.Save and then close the file.
10
¾To Create Account Prefixes
1.From the Setup menu select Auto Create
Accounts, then New Account Prefix.
2.In the Account Prefix field enter a 1–15
character (0–9, A–Z) account prefix.
3.In the CS Phone Number field enter the
central station phone number you want
connected to the prefix.
4.In the Comment field
enter a description of the
account prefix or central
station.
11
12
Part Four:
X
Setting Up a
Job
Understanding Job Basics
ToolBox communicates with a panel only when a job is created that instructs ToolBox
to do so. ToolBox defines a job as the combination of the connection type with the load
type:
C O N N E C T I O N T Y P E
( W h o i s c a l l i n g w h o m )
P a n e l c a l l s i n t o D o w n l o a d e r
D o w n l o a d e r c a l l s o u t t o p a n e l
L O A D T Y P E
( P u r p o s e o f j o b )
F u l l U p l o a d
F u l l D o w n l o a d
U s e r S p e c i f i e d
T O O L B O
J O B
Connections to panels can go in one of two directions:
•ToolBox can accept calls from panels whether the call is expected or not.
This is considered a call-in job.
•ToolBox can call individual panels. This is considered a call-out job.
There are three purposes for connecting to a panel, upload, download, and merge:
Upload from Panel
Upload from Panel reads all loadable information from a panel and saves it in the ToolBox
account. An upload copies all settings, overwriting any previous loadable account information.
Use Upload from Panel to get your previously
installed panels into the ToolBox database.
T o o l B o x
U p l o a d f r o m P a n e l :
A l l l o a d a b l e
a c c o u n t s e t t i n g s
Download to Panel
Download to Panel writes all loadable account
information from the ToolBox account to the
panel. It will overwrite all previous settings in the
panel.
Use Download to Panel to reload all of a panel’s
settings—when replacing a panel, for example.
Merge with Panel
Merge with Panel was designed specifically for
the purpose of adding a new account to the ToolBox database after a new system is installed.
To incorporate a new system into the ToolBox
database:
1.Learn in touchpad and sensor information
on-site.
2.Enter all other settings into the ToolBox
account.
3.Select Merge with Panel in the Job Information dialog box. This enables a list of category items from which you can select to
download to the panel. If you would like to
upload the panel settings to the ToolBox
account, leave the item unselected.
T o o l B o x
T o o l B o x
D o w n l o a d t o P a n e l :
A l l l o a d a b l e
a c c o u n t s e t t i n g s
M e r g e w i t h P a n e l :
U n c h a n g e d ,
l o a d a b l e i n f o r m a t i o n
C h a n g e s i n T o o l B o x
a c c o u n t s i n c e l a s t j o b
13
Creating a Job
Jobs can be created at any time and stored un til the designated Start Time. For instance,
if an area code changes, you can schedule the accounts affected to call out so ToolBox
can download the new code to each panel.
Preparing a Job in ToolBox
1.From the Jobs menu, select New, or click on the New Job but ton on the too lbar. The
Create New Job dialog box appears.
2.Select the account that will be in the new job.
3.Click the Create button to create the new job. The Job Information dialog box
appears. (See the figure on the next page.)
4.Enter the settings for the job. Y ou don’t need to run the job immediately, but the following criteria must be met in order for the jobs to run:
•The on-site phone line must be connected to the panel.
•The modem must be turned on at the computer running ToolBox.
•The ToolBox software must be running so that panels calling in can
reach ToolBox.
5.An onscreen message may appear stating “Start time is passed. Job will begin
immediately . Accept?” C lick Yes. ToolBox is now ready to accept call-in jobs or to
execute call-out jobs. ToolBox will make its calls out when the modem is free,
unless a later start time is specified.
14
Feature disabled in this
software release
Keep rescheduling
this job as an
Upload/Download
until the Stop Time
What the job will
accomplish
Click here to allow the
job to be run be f ore t he
start time if an installer
on-site initiates a call to
ToolBox
Who will make the call
The job will not run
before Start Time and
will not run later than
Stop Time
Premises phone number found in the
Phones tab
Click to stay on line
with the panel after th e
job is finished
If Merge with panel is
selected, choose the
items to be downloaded to panel
Click to display
advanced features
When the job runs, the
account number and
prefix will change; the
old account will no
longer exist
When the Panel is Calling ToolBox . . .
Follow these steps to prepare the panel to call in to ToolBox:
1.Make sure the panel is connected to the phone line.
2.Program the panel account number into the panel.
3.Program the ToolBox modem phone number into the panel according to Table 4.
Table 4: Initiating the Call-In Job
Panel TypeInitial Installation Call-In to ToolBoxSubsequent Call-Ins
CareTaker
Plus
Commander
2000
LifeGardPress and hold the Test button until “Phone test” is
Euro
Commander
Concord
Panels
At the panel, program ToolBox’s phone number as the
primary
phone number. Enter primary access CODE + 8.
announced.
1. At the panel, program ToolBox’s phone number as the
downloader phone number. (Phone 3 is the downloader
phone number on versions 2.0 and greater.)
2. Enter CODE + COMMAND + 8.
1. Program ToolBox’s phone number, then the account
number.
2. Enter:
8 + CODE + 7 + 0 to reque st a ToolBox job, whateve r it is.
8 + CODE + 7 + 1 to request a download.
8 + CODE + 7 + 2 to request an upload.
Panel TypeInitial Installation Call-In to ToolBoxSubsequent Call-Ins
Simon1. At the panel, program ToolBox’s phone number as the
downloader phone number (Option 6).
2. Program the panel account number into the panel
(Option 7) .
3. At the panel, press the Test button until the panel says,
“DL phone test,” then press the Done button.
UltraGardSince you can’t program the downloader phone number
at the panel, do this upon initial installation:
1. At the panel, program ToolBox’s phone number as the
primary phone number.
2. Set the UltraGard p anel’ s D ownload er Access (F33) to
ON at the panel. Downloader Access cannot be set from
ToolBox.
3. Enter primary ac ce ss CO D E + 8 to i nitiate a CS phone
test.
Concord, Concord Express, Simon, Euro Commander V2, and UltraGard store a separate downloader phone number, which is distinct from reporting phone numbers. The
UltraGard downloader phone number is only programmable from ToolBox or a CS-
4000.
When ToolBox is Calling the Panel . . .
Keep in mind that when ToolBox calls the panel, the phone is going to ring. Make sure
that it’s not going to disturb anyone before starting a call-out job.
Follow these steps for a panel to accept a call-out job from ToolBox:
1.Make sure the premises phone number is entered correctly in the Phones tab.
2.Program the ToolBox modem phone number into the panel according to Table 4.
The panel needs to be set correctly before it can accept the call from ToolBox. The setting depends on the panel type, as shown in Table 5.
Press the Test button
until the panel says,
“DL phone test,” then
press the Done button.
Enter primary access
CODE + COMMAND
+ 8.
CS-4000 users:
See CALLDL.
Table 5: Panel Settings for Call-out Jobs
Panel TypeAccepting ToolBox Calls
CareTaker PlusEnter the primary access CODE + 8 at the panel when the onsite phone rings.
Commander
2000
LifeGardAfter 3 rings, start a phone test.
Euro Com-
mander
Concord
Concord
Express
In order for the panel to accept a ToolBox call:
–In User Programming, the Downloading setting on the Options menu must be
turned ON.
–In Installer Programming, the Remote Access setting on the Phone Options
menu must be turned ON.
–The downloader phone number must be programmed at the panel.
Ring-Hang-Ring can be used to access the panel if, in User Programming, the
Ring-Hang-Ring setting on the Phone Options menu is turned ON.
The panel answers on the eigth ring if, in Installer Programming, the Toll Saver
setting on the Phone Options menu is turned ON. If it is turned OFF, the panel
answers after 12 rings.
To answer before the 8th or 12th ring, someone onsite can enter:
8 + CODE + 7 + 0
8 + CODE + 7 + 1
8 + CODE + 7 + 2
16
Panel TypeAccepting ToolBox Calls
SimonThe Simon panel can answer on or before the 12th ring using Ring-Hang-Ring
UltraGardSince the panel answers on the tw elfth ring , no one need be present. To answer
Note
You cannot access (edit) a
job currently in progress.
(Option 27).
manually before t he twe lf th ring, enter the primary access C OD E + C OMM AN D
+ 8.
Automatic twelfth-ring answering is dependent upon Toll Saver’s setting
(F03: ON=8 rings, OFF =12 ring s) and Remo te Acce ss (F00 : ON=al lows rem ote
access).
Modifying a Job
After a job is created, it can be edited, copied, deleted, or simply viewed by choosing
an option from the Jobs menu.
Copying a Job
All the settings from one account can be
copied under another account number.
(Account numbers cannot be duplicated.)
Editing a Job
Once a job is scheduled, you can still go
back into the Job Information dialog box and make changes to the job settings.
Viewing a Job
Vi ewi ng a job means only t h at. You can only look at the job settings under View. If you
want to change the settings, choose Edit instead.
Deleting a Job
Exiting ToolBox does not delete a job. To stop a job that is in progress, simply delete it
from the Jobs menu. You could also click the Abort this Job button in the Job Status
window.
Job Logs
Once jobs have been performed, any job communication information will be stored as
logs. Use the Jobs menu to view or delete logs. To view any log information about an
account that is currently being edited, select View Account Log from the Jobs menu.
Status Bar
At the bottom of the ToolBox window is a status bar which displays modem status
information.
Job Status Window
The Job Status window opens automatically when ToolBox is opened. It displays information regarding the outstanding job count, the job currently executing, and the last job
run.
17
Prefix of cu r re nt or la st
job
Account number of
current or last job
Call-in or ca ll-out
Download, upload,
update, merge
Jobs scheduled to run
Note
Exiting ToolBox does not
delete a job. To stop a job
that is in progress, simply
delete it from the Jobs
menu.
For purposes of RingHang-Ring: Click while
a call-out job is dialing. This causes Toolbox to hang up and
wait 10 seconds before
re-dialing.
Cancel the job
currently running
Bar representation of portion of current job already completed
Logging Out or Exiting ToolBox
Once you are finished using ToolBox to edit accounts or create jobs, you have the following options:
•Log out, le aving ToolBox running so it c an continue to process outstanding jobs.
(Choose Logout from the Logout menu.)
•Exit ToolBox completely. (Choose Exit from the Logout menu.) This wi ll stop the
execution of any existing jobs.
After ToolBox has been shut down and reopened again, any existing job must be
restarted.
18
Part Five:
Database
Management
Note
If you did not split the database by specifying a diff er ent administrator dire ctory
during installation then
administrator files will be in
the customer database
directory. Backing up the
customer database will automatically back-up administrator files.
Backing Up and Importing Customer Accounts
Backing up the customer database shoul d be a daily task and par t of your dis aster recov ery plan. Backing up the administrator database should be done periodically to retain
modem and operator settings.
Backup the Database/Administrator Files
1.Create a backup folder outside the ToolBox database or
administrator directory where you will store backup files.
2.When ToolBox is not running, copy all .mdx and .dbf fil es
into the respective backup database or administrator directory.
Restore the Database/Administrator Files
In the event that the PC is turned off while ToolBox is open or if the application freezes
for some reason, files could be rendered inaccessible the next time ToolBox is started.
Use the procedure outlined in the “Importing Databases” section to restore database/
administrator files. In order for the following steps to be useful, the backup files must be
up-to-date.
Importing Databases
At some time it may be necessary to import one or more databases into ToolBox. Reasons for doing this include:
•You need to merge a current or previous version of a ToolBox database into
ToolBox.
•You need to replace a corrupt database with a backup database.
Use Table 6 as a guide for importing from/to single and split database types. The indicated source and destination directories must be specified before converting.
Table 6: Database importing information
Task
Single »Singlexx
Single » Splitxxx
Spl it » Splitxxxx
Split » Singlexxx
Database
Source
Database
Destination
Administrator
Source
Administrator
Destination
1.Open the ToolBox DB Importer program from the Start menu.
2.From the File menu choose the Source directory (either database or administrator).
19
3.Select the database or
administrator directory
you want to import as the
Source directory and click
Open.
4.Repeat steps 2 and 3 if
necessary.
5.From the File menu
choose the database or administrator Destination dire ctory.
6.Select the appropriate
Destination directory and
click Open.
7.Repeat steps 5 and 6 if
necessary.
Note
The Database Importer ca nnot convert databases con taining more than 10,000
accounts.
8.Once all Source and Destination directories have been specified, click Convert on the
Importer menu bar to import
the selected database directories.
20
Part Six:
Troubleshooting
Panels
ProblemSolution
Y ou are unsure of the UltraGard
version at the panel.
You are unsure of the Commander 2000 version at the
panel.
Starting ToolBox
ProblemSolution
Errors occur when starting ToolBox.
Communications/Modem
ProblemSolution
Use the Panel Version Command to determine the UltraGard
version in use. The panel must be in the normal operating
mode (RUN).
1. From a touch-tone phone, press *CODE#7
2. The touchpad displays an 8-digit number. The first 3 digits
indicate a family product code and the last 5 digits indicate the
software version.
For example: 75*576**
3. Interior speakers an d touc h-t one phon es als o ann oun ce the
information. Using the example above, you would hear, “System seven five, level five-seven-six-level-level.”
If you can’t perform this command, you have an UltraGard 1.x.
Cycle power to the panel. The panel responds by saying, “Sys-
tem x.
Sensor y,” where x is the panel version and y is the number of
zones.
Make sure that your CONFIG.SYS file contains the line
FILES=80
(or greater). If you change CONFIG.SYS, you must reboot your
computer before running ToolBox. (Not applicable when running ToolBox on Windows NT.)
Modem doesn’t dial.Make sure cable includes wire for DTR. See page 3.
ToolBox displays the message,
“Cannot access communications port.”
ToolBox displays the message,
“A change has been made to
your SYSTEM.INI file. Close
ToolBox and restart Windows.”
ToolBox displays the message,
“Verify comm port selection by
choosing Modem from the
Setup menu. Be sure to use the
OK button to close the Modem
Setup Dialog.”
ToolBox displays the message,
“Internal communica tions e rror.”
1. Choose Modem Selection from the Setup menu.
2. Ve rify t hat the c orrect comm unica tions port i s se lected in t he
Modem Selection dialog box.
3. Close any program tha t mi ght be using the selected com mu nications port.
4. If the problem persists, try using the modem with another
communications program.
5. Make sure FIFO is turned off for Windows NT.
In order to communicate with a Commander 2000, a LifeGard,
or an UltraGard using code +8, the SYSTEM.INI must contain
the following line in the [386Enh] section:
“ComxFifo=0” where x=the communications port number. The
Modem Setup Dialog automatically adds this line to the SYSTEM.INI file when closed using the OK button.
This message is closely related to the previous message in this
table. When ToolBox is started, it checks the SYSTEM.INI file
for the existence of the ComxFifo=0 line. If it does not find it,
this message is displayed.
The user cannot do anything to correct this problem. The program entered into a state which was not anticipated.
If the problem persists, the user should report it to Technical
Services.
21
ProblemSolution
ToolBox displays the message,
“Cannot configure communications port.”
ToolBox displays the message,
“Modem error . . . correct problem and restart ToolBox.”
An error was detected when configuring the communications
port to the desired baud rate/parity/word length. Try using a different com port (or a differe nt modem in the ca se of an int ernal
modem).
1. Check Table 2 (Part One) to make sure that your modem is
compatible.
2. Make sure that the modem is on, connected to the PC, and
that the
correct COM port is selected.
3. Verify modem cable is in good condition. Replace if necessary.
4. Exit out of ToolBox.
5. Try using the modem with another communications program. Change the modem settings until the modem responds
to AT commands.
6. Try communicating with ToolBox again.
7. If the modem still does not work, call Technical Services.
22
Appendix A
Locating Panel
Features in the
Tabs
Concord and Concord Express
The tabs in ToolBox coordinate with the menus in Installer Progr a mmin g
(8 + Installer Dealer Code + 0 + 0). Concord and Conco rd Ex press do not reference feature or upper sensor numbers.
(Click More button when
Energy Saver is selected as
a unit)
89Enable Low Battery/SupervisoryTouchpad Options tab
90AC FailureReporting tab
91Low CPU BatteryReporting tab
92CPU TamerReporting tab
93Automatic Phone TestPhone Options tab
94Receiver FailureReporting tab
95CPU Back in ServiceReporting tab
96Fail to CommunicatePhone Options tab
98Auto Event Buffer DumpReporting tab
30
Index
A
account prefix 9
Accounts (ToolBox)
changing account number
accounts (ToolBox)
entering or changing account settings
selecting an existing 10
setting up a new 9
adding a new ToolBox account 13
AT&T Smartlink 14.4 modem 3
Avatex 1200 HC modem 3
C
call-out connection
accepting at the panel
making 16
CareTaker Plus
accepting the call-out job
initial installation and subsequent call-ins 15
changing a job 17
COM ports 6
Commander 2000
accepting the call-out job
identifying the panel version 21
initial installation and subsequent call-ins 15
Concord
accepting the call-out job
initial installation and subsequent call-ins 15
Concord Express
accepting the call-out job
initial installation and subsequent call-ins 15
Convert 20
copying a job 17
D
defaults, password and operator 5
deleting a job 17, 18
Downloader Access 16
downloader phone number 16
DSR, dedicating wires to 3
DTR, dedicating wires to 3
E
editing a job 17
Euro Commander 15
exiting ToolBox 18
F
FIFO buffers, installing on Windows NT 6
Full Download 13
Full Upload 13
G
GE Interlogix modem
ordering information
H
hardware requirements for ToolBox 3
14
10
16
16
16
16
16
3, 5
Hayes
Accura 144 modem
3
Optima modem 3
Help, displaying topics in online 1
I
importing database file s 20
Importing Databases 19
initial installation call-in connection 15
initiating a central station phone test (UltraGard) 16
installing
a new system
13
ToolBox 4
ToolBox on Windows NT 6
J
job
changing
17
copying 17
deleting 17
editing 17
viewing 17
job logs 17
Job Status window 17
L
LifeGard
accepting the call-out job
16
initial installation and subsequent call-ins 15
logging out of ToolBox 18
M
Merge Load 13
MICC 4824 modem 3
modems
incoming phone field for the
6
ordering one from GE Interlogix 5
setting up 5
those tested with ToolBox 3
N
New Account Prefix 9
O
online Help 1
operator default 5
P
password default 5
Practical Peripherals Mini 1200 SA modem 3
R
replacing a panel 13
requirements, hardware and software 3
restoring the database 19
RF touchp ad and sensor in formation, uploading 13
S
Securcomm DL 110 by DC Security 3
selecting
an existing ToolBox account
10
sensor information, uploading 13
Index31
sensors, uploading 13
setting up
a new ToolBox account
the modem 5
Simon
accepting the call-out job
initial installation and subsequent call-ins 16
Options