Intergraph InterServe x05 User Manual

InterServe 305, 605

System Setup

DHA021410

July 1997

Warranties and Liabilities

The information and the software discussed in this document are subject to change without notice and should not be considered commitments by Intergraph Corporation. Intergraph Corporation assumes no responsibility for any errors in this document.

The software discussed in this document is furnished under a license and may be used or copied only in accordance with the terms of the license. No responsibility is assumed by Intergraph for the use or reliability of software on equipment that is not supplied by Intergraph or its affiliated companies.

All warranties given by Intergraph Corporation about equipment or software are set forth in your purchase contract, and nothing stated in, or implied by, this document or its contents shall be considered or deemed a modification or amendment of such warranties.

Copyright

ã 1997, Intergraph Corporation including this documentation, and any software and its file formats and audio-visual displays described herein; all rights reserved; may only be used pursuant to the applicable software license agreement; contains confidential and proprietary information of Intergraph and/or other third parties which is protected by copyright, trade secret and trademark law and may not be provided or otherwise made available without prior written authorization.

Restricted Rights Legend

Use, duplication, or disclosure by the United States Government is subject to restrictions as set forth in subdivision (c)(1)(ii) of the rights in technical data and computer software clause at DFARS 252.227-7013.

Unpublished rights reserved under the copyright laws of the United States.

Intergraph Corporation, Huntsville AL 35894-0001

Trademarks

Intergraph® and the Intergraph logo are registered trademarks of Intergraph Corporation. InterServeä is a trademark of Intergraph Corporation.

Microsoft® and Windows® are registered trademarks of Microsoft Corporation. Windows NTä is a trademark of Microsoft Corporation.

Other brands and product names are trademarks of their respective owners.

Power Input Rating

The unit’s power input rating can be found in the online InterServe 305, 605 System Introduction .

Product ID Information

Product ID information (serial number and model number) can be found on the back of the base unit.

FCC Compliance

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy. If the equipment is not installed and used in accordance with the instruction manual, it may cause harmful interference to radio communications.

Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

CDC Compliance

This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications.

Warnings

Changes or modifications made to the system that are not approved by the party responsible for compliance could void the user's authority to operate the equipment.

To reduce the risk of electrical shock, do not attempt to open the equipment unless instructed. Do not use a tool for purposes other than instructed.

There is a danger of explosion if the battery is incorrectly replaced. Replace the battery only with the same or equivalent type as recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions.

There are no user serviceable parts in the power supply. Refer all servicing of the power supply to qualified service personnel.

Notes

This device is designed and manufactured to comply with approved safety standards for information processing and business equipment.

Read all safety and operating instructions before using the equipment. Keep these instructions for future reference. Follow all warnings on the equipment or in the operating instructions.

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Contents
Preface..............................................................................................................................	ix
About This Document .......................................................................................................	ix
Document Conventions .....................................................................................................	ix
Finding Operating System Information ..............................................................................	x
Finding System Hardware Information ..............................................................................	x
Learning About System Ergonomics.................................................................................	xi
Finding Intergraph on the Internet.....................................................................................	xi
Getting Telephone Support ...............................................................................................	xi
Getting Documentation and Training ...............................................................................	xii
Using the Intergraph Bulletin Board Service ...................................................................	xii
Using the Intergraph FAXLink........................................................................................	xiii
1 Getting Started ..............................................................................................................	1
Unpacking the System........................................................................................................	1
Placing System Components ..............................................................................................	2
Setting Up the System ........................................................................................................	2
Installing RAID Disk Drives ..............................................................................................	6
Installing an External SCSI Device ....................................................................................	7
Preparing for Windows NT Setup ......................................................................................	8
Starting the System...........................................................................................................	10
Going Through Windows NT Setup.................................................................................	12
Using the Welcome Dialog ..............................................................................................	12
Creating Backup Diskettes.................................................................................	12
Creating a Repair Disk or a Startup Diskette .....................................................	13
Reviewing the System Introduction....................................................................	13
Logging On and Off Windows NT Server .......................................................................	14
Observing System Precautions .........................................................................................	14
What Now? ......................................................................................................................	15
2 Configuring the System .............................................................................................	17
Configuring the Video Display Driver .............................................................................	17
Changing the Monitor Refresh Rate...................................................................	17
Changing the Default Video Display Driver ......................................................	18
Correcting Video Display Problems ..................................................................	18
Configuring the Sound Processor .....................................................................................	19
Installing MegaRAID Power Console Software...............................................................	20
Ensuring PC Card Support and Operation........................................................................	20
Disabling Command Queuing ..........................................................................................	21
Installing QFE Update Software ......................................................................................	22
Creating an Emergency Repair Disk ................................................................................	22
Installing the ECC Memory Driver ..................................................................................	22
Installing the System Introduction ....................................................................................	23

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Configuring Networking...................................................................................................	23
Configuring External SCSI Peripherals ............................................................................	24
Obtaining Windows NT Updates......................................................................................	24
3 Configuring the BIOS ................................................................................................	25
Using AMIBIOS Setup.....................................................................................................	25
Setup Menu..................................................................................................................... ..	26
Standard .............................................................................................................	26
Advanced ...........................................................................................................	27
Chipset ...............................................................................................................	30
Peripheral ...........................................................................................................	32
Utility Menu ................................................................................................................... ..	34
Detect Master .....................................................................................................	34
Detect Slave .......................................................................................................	34
Security Menu ..................................................................................................................	34
Password ............................................................................................................	34
Anti-Virus ..........................................................................................................	35
Default Menu....................................................................................................................	35
Original ..............................................................................................................	35
Optimal...............................................................................................................	36
Fail-safe..............................................................................................................	36
Reprogramming the BIOS ................................................................................................	37
Changing the System Boot Sequence.................................................................	38
Assigning System Resources for Option Boards................................................	39
4 Troubleshooting ..........................................................................................................	43
System Power Errors ........................................................................................................	43
Fails to power on ................................................................................................	43
System Boot Errors...........................................................................................................	44
Series of beeps and error message displays ........................................................	44
System hangs after BIOS initializes ...................................................................	45
One or more processors is not active..................................................................	45
Does not boot from expected boot device ..........................................................	45
Does not boot from floppy disk drive (drive A) .................................................	45
Incorrect number of processors displays ............................................................	46
Incorrect amount of memory displays ................................................................	46
CD-ROM drive is not recognized.......................................................................	46
I/O card parity error message displays ...............................................................	46
“Invalid configuration information for SLOT XX” message displays................	47
DMA bus time-out message displays .................................................................	47
Video Errors ................................................................................................................... ..	47
Video displays during boot up, but not when Windows NT starts .....................	47
System powered on, but screen remains blank ...................................................	47

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Other Hardware Errors .....................................................................................................	48
CD-ROM drive LED does not light ...................................................................	48
Floppy disk drive/combo drive LEDs do not light .............................................	48
Floppy disk drive/combo drive not recognized ..................................................	48
Unsuccessful connection to serial device ...........................................................	48
PC Card does not work, or is not recognized .....................................................	49
Network Errors.................................................................................................................	49
Cannot connect to other systems on LAN..........................................................	49
Cannot plot to network plotter on LAN .............................................................	49
5 Installing System Software ........................................................................................	51
Before You Begin ............................................................................................................	51
Installing Windows NT Server 4.0 ...................................................................................	52
Updating the Operating System........................................................................................	53
Index.......................................................................................................................... ......	55
Returned Goods Authorization (RGA) Form
Warranty Procedure
Repair Depot Address Labels

viii

ix

Preface

InterServe 305, 605 System Setup describes setting up and configuring your InterServeä 305 or 605 system for use.

About This Document

InterServe 305, 605 System Setup is organized as follows:

uChapter 1, “Getting Started,” describes how to unpack and set up the server hardware, prepare for software configuration, and start the system.

uChapter 2, “Configuring the System,” describes how to configure the operating system and other system software.

uChapter 3, “Configuring the BIOS,” describes how to start and use the AMIBIOS Setup program and reprogram the system’s Basic Input/Output System (BIOS).

uChapter 4, “Troubleshooting,” describes common system problems and how to resolve them.

uChapter 5, “Installing System Software,” describes how to re-install the operating system and associated system software, if needed.

Document Conventions

Bold

Italic

Monospace

SMALL CAPS

CTRL+D

Commands, words, or characters that you key in literally.

Variable values that you supply, or cross-references.

Output displayed on the screen.

Key names on the keyboard, such as D, ALT or F3; names of files and directories. You can type filenames and directory names in the dialog boxes or the command line in lowercase unless directed otherwise.

Press a key while simultaneously pressing another key; for example, press CTRL and D simultaneously.

x

Finding Operating System Information

Detailed information on the Windows NT Server 4.0 operating system can be found in the printed and online Windows NT documentation from Microsoft:

uFor basic information on using and installing Windows NT Server 4.0, refer to Start Here, delivered in the Windows NT Server software package.

uFor detailed information on using Windows NT Server 4.0, refer to Windows NT Server Help.

uAdditional online Windows NT Server 4.0 documentation is delivered on CD-ROM with the operating system.

Refer to the Late-Breaking News shipped with your system for important hardware, software, and documentation information not covered in this document.

Finding System Hardware Information

An online introduction to your new system is provided in the System Introduction, which covers subjects such as the following:

uSystem features

uSystem controls and connections

uIntergraph customer support

To view the System Introduction, select System Introduction in the Intergraph Welcome dialog. You can also view the System Introduction by opening the SYSINTRO.HLP file in the C:\WIN32APP\SYSINTRO directory on your system. System Introduction is a Windows Help 4.0 document.

Detailed reference information for your new system is available in the System Reference, which covers subjects such as the following:

uPrinted circuit board descriptions

uPeripheral storage device descriptions

uWiring diagrams and functional block diagrams

uUpgrading and servicing procedures

The System Reference is delivered on the system disk, in the C:\WIN32APP\SYSREF directory. The document is in Portable Document Format (PDF); to view it, use the Adobe Acrobat Reader. A copy of the Adobe Acrobat Reader installer is included with the System Reference; refer to the README.TXT file in C:\WIN32APP\SYSREF for more information.

xi

Refer to the Late-Breaking News shipped with your system for important hardware, software, and documentation information not covered in this document.

Learning About System Ergonomics

Please read the Ergonomics Guide included with your Intergraph system. This document provides valuable information on ways to minimize repetitive stress injuries for persons working with a computer.

Finding Intergraph on the Internet

You can find Intergraph on the Internet in the following ways:

uOn the World Wide Web, visit Intergraph Online at http://www.intergraph.com. From the home page, go to Drivers and Updates for the latest system software or application software updates, or to Customer Services for information on available customer services and support options.

uUsing a File Transfer Protocol (FTP) program or Gopher program, visit ftp.intergraph.com or gopher.intergraph.com.

uGet information from Intergraph’s email server at [e-mail]. Put help in the body of the message (the subject line is ignored) to get information on such subjects as Intergraph’s online services and where to get World Wide Web browsers.

uParticipate in the Intergraph Customer Forum (ICF), a bi-directional gateway to the USENET newsgroup comp.sys.intergraph. Anything posted to that group or sent to [e-mail] is emailed to all subscribers. Incoming email messages are also posted to the newsgroup. You can subscribe to the ICF via Intergraph Online.

Getting Telephone Support

If you experience problems with your Intergraph product, or have questions about the information in this document, you can contact Intergraph for help.

uIn the United States, call the Customer Response Center at 1-800-633-7248 between the hours of 7:00 a.m. and 7:00 p.m. Central Time, Monday through Friday (except holidays).

uOutside the United States, contact the Intergraph subsidiary or distributor from which you purchased your Intergraph system or software.

xii

Have the following information readily available when you call:

uYour service number and your Customer Personal Identification Number (CPIN). The CPIN is assigned to you the first time you call the Customer Response Center.

uThe product’s name or model number.

uThe product’s serial number.

uYour name and telephone number.

uA brief description of the question or problem.

Getting Documentation and Training

You can purchase additional product documentation from Intergraph.

uIn the United States, contact your sales account representative, call the Intergraph Order Desk at 1-800-543-1054, or send a fax to 1-800-548-3318 to place an order. If you call or fax the Order Desk, have the document numbers ready for the items you wish to purchase.

uOutside the United States, contact the Intergraph subsidiary or distributor from which you purchased your Intergraph product to place an order.

To find information on training for Intergraph products, or to enroll for an available class, contact Intergraph Training Solutions at 1-800-240-3000.

Using the Intergraph Bulletin Board Service

Available 24 hours a day, 7 days a week, the Intergraph Bulletin Board Service (IBBS) is an electronic forum for Intergraph customers to exchange information with Intergraph's technical and marketing staff, and with other Intergraph customers. You can use the IBBS to get technical support information, documentation and training information, programs, and software updates and fixes. The IBBS is also available for you to give suggestions, make inquiries, and report problems.

To connect to the IBBS:

1.Set your system’s communications protocol for eight (8) data bits, no parity, one (1) stop bit, and any baud rate up to 14,400.

2.Using a modem, dial the IBBS number, 1-205-730-8786. You can dial 1-205-730-6504 if you are using a 2,400 baud connection.

3.Mirror sites are maintained for locations outside the United States. Information on these sites is available on Intergraph Online, Intergraph’s World Wide Web server.

xiii

4.When connected, respond to the login request by keying in your user ID. If you have not connected before, key in new to create a user ID.

5.Follow the menus to find what you need. If you are new to computer bulletin boards, the IBBS provides clear choices and plenty of online help. A text file that explains IBBS commands and organization is available for you to download.

If you have trouble connecting to or using the IBBS, log a support request through the Customer Response Center (product entry IBBS), send a fax to 1-205-730-1110, or leave a message for the System Operator (Sysop) at 1-205-730-1413.

Using the Intergraph FAXLink

Use the Intergraph FAXLink to get technical support information by fax 24 hours a day, 7 days a week. From a touch-tone phone or fax machine phone:

uCall 1-800-240-4300 to get new user instructions, an index listing of available documents, and an overview of the categories of available information.

uCall 1-205-730-9000 to order the documents (up to 5 per call).

uFollow the prompts provided to locate and deliver the information you need.

xiv

1

1 Getting Started

Follow the instructions in this chapter to set up and start your Intergraph InterServe 305 or InterServe 605 server.

Unpacking the System

Remove everything from the shipping cartons and verify you have the following equipment.

CAUTION Carefully remove the monitor and the base unit from their packaging. Do not let the monitor or the base unit drop onto a hard surface, or damage to internal components may result.

The server carton contains the following items:

uServer base unit, footstands, and power cord

uKeyboard and mouse

uOperating system and system software carton

uIntergraph documentation

The carton for the operating system and system software contains the following items:

uWindows NT Server operating system software (CD-ROM and diskettes) and documentation

uIntergraph system software for Windows NT (diskettes)

If you ordered a monitor from Intergraph, its carton contains the following:

uMonitor

uPower cord

uVideo cable

uMonitor documentation

NOTE If any of the listed items were not delivered, call the Customer Response Center immediately at 1-800-633-7248.

Retain all packaging materials. If you return equipment for repair, you must return it in the original packaging to obtain warranty service (if provided under your contract agreement).

2

Placing System Components

CAUTION Do not move the base unit without first turning off the power, or damage to internal components may result. Remember these guidelines when placing system components:

When placing system components, keep these guidelines in mind:

uMove and place the monitor and the base unit carefully.

uPlace the base unit in a location where air can circulate freely around it. The front and back panels should each have at least a 3-inch clearance. If a desktop base unit is positioned horizontally, the sides should each have at least a 1-inch clearance.

uDo not expose the system to high levels of dust, smoke, or moisture.

uThe location should maintain a temperature range of 10 °C to 26 °C (50 °F to 80 °F); the optimum operating temperature is 21 °C (70 °F).

uThe location should maintain a humidity range from 20 percent to 80 percent noncondensing; the optimum humidity level is 50 percent.

Setting Up the System

Follow the instructions in this section to set up the system and connect the cables. To prevent damage to the system, follow the instructions carefully. Do not turn on the system until you have properly connected all cables and have read the section, “Preparing for Windows NT Setup” later in this chapter.

To set up the system:

1.If setting up a deskside system, or if setting up a desktop system in a vertical orientation, place the footstands on the bottom of the base unit. Place the back footstand between the ribs on the back and side of the base unit. The following figure shows placement of the footstands on a desktop system.

WARNING To avoid personal injury or equipment damage, and to allow proper airflow, you must use the footstands when setting up a desktop system base unit in a vertical orientation.

NOTE Ensure the CD-ROM drive is at the top when setting up a desktop system base unit in a vertical orientation.

3

CD-ROM Drive

2.Connect the cables for peripheral devices to the base unit and to the peripheral devices, as necessary. Refer to the following figures of the ports on the back of the desktop and deskside systems.

NOTE Additional information on connecting external SCSI devices is provided later in this chapter.

CAUTION If you are using cables not supplied by Intergraph, you must use shielded cables to prevent excessive electromagnetic interference (EMI). Intergraph cables are designed to reduce the amount of EMI produced by the system.

3.Connect the video cable for the monitor to the video port.

4.When connecting cables to the base unit, note the following:

−All cable ports on the base unit and on other Intergraph equipment are keyed or molded to ensure proper cable attachment. If a cable is not attaching easily, ensure that you are aligning the cable connector correctly with the port.

−When connecting a multimedia keyboard to the base unit, the cable labeled Mic connects to the Microphone jack, and the cable labeled Audio connects to the Line Out jack.

−The ports on the back on the base unit are labeled using PC 95 compliant icons.

4

SCSI Game/MIDI

Voltage	Microphone
Selector	Line Out

Game/MIDI

Microphone

Line Out

Ethernet

Keyboard

Mouse

Serial

Parallel

Video

Ethernet Serial

Mouse

Video

Keyboard Parallel

SCSI

	5
	5. For a desktop system, set the AC voltage to the proper line voltage (110 VAC or
	220 VAC) for your location. Use the Voltage Selector as shown in the previous figure. If
	you do not know the proper line voltage for your location, contact your local power
	utility.
NOTE	For a deskside system, the proper line voltage is detected and set automatically by the power
	supply.
WARNING	Before continuing, ensure the power switch on the front of the base unit is disengaged
	(in the out position). If the power switch is engaged (in the in position), power will be
	applied to the system when the base unit power cord is plugged into the AC outlet,
	possibly causing equipment damage.
	6. Connect the power cords for the monitor and base unit to an Uninterruptible Power
	Supply (UPS) or to a grounded three-prong AC wall outlet. Then connect the power
	cords to the base unit and to the monitor.

Installing RAID Disk Drives

Some deskside systems feature an internal RAID subsystem with six drive slots. Follow the instructions below for installing RAID drives into the system.

To install the RAID disk drives:

1.Remove the RAID disk drives from the carton labeled “This box contains hard disks loaded with operating system software....” Each of the boot drives (which contain the operating system) is labeled with a drive ID number: ID 0, ID 1, and ID 2.

2.Install the boot drives into the internal RAID slots as follows: drive ID 0 into slot 1, drive ID 1 into slot 2, and drive ID 2 into slot 3. Refer to the following figure.

3.For each RAID disk drive, extend the latching clips on the disk drive and align the rails on the side of the drive with the metal slot guides. Push the drive between the latching clips until it slides all the way into the slot and firmly engages the connector. Close the latching clips to lock the drive in the slot. Refer to the following figure.

4.Label the remaining drives and install them into the empty slots as follows: drive ID 4 into slot 4, drive ID 5 into slot 5, and drive ID 6 into slot 6.

NOTE ID 3 is reserved for the entire RAID subsystem, so there is no label for this ID.

5.If your system includes external InterRAID disk array cabinets, refer to the InterRAID documentation for instructions to connect them to your system. Connect the external disk array cabinets after completing the operating system installation (Windows NT Setup).

6

Slot 6

Slot 5

Slot 4

Slot 3

Slot 2

Slot 1

Latching

Clips

6.Go to “Preparing for Windows NT Setup” later in this chapter.

Installing an External SCSI Device

To install an external SCSI device:

1.Set the device’s SCSI ID to an unused number and enable or disable the device’s SCSI termination according to the vendor’s instructions.

2.Connect one end of the SCSI cable to the SCSI port on the back of the base unit. If other external devices are installed, connect the SCSI cable to the available SCSI port on the last device on the SCSI cable chain.

NOTE Make sure the last device on the chain of external SCSI devices has a SCSI terminator attached to the open SCSI port.

7

CAUTION Connecting a non-compliant SCSI-1 device to your system may cause your system to stop working, or lead to other unpredictable results.

3.Connect the device to the other end of the SCSI cable.

4.If necessary, install the device drivers and configure the device according to the vendor’s instructions.

NOTE Information about configuring external SCSI devices is provided in Chapter 2, “Configuring the System.”

Preparing for Windows NT Setup

The Windows NT Server operating system is partially installed on the system disk. After setting up the system, you must start the system and complete Windows NT Setup to configure the system for use. Parts of the installation procedure require information that you must supply.

WARNING Do not turn on system power until you are ready to configure Windows NT Server. If you start the system, and then restart it before completely configuring Windows NT Server, you will have to re-install Windows NT Server as described in Chapter 5, “Installing System Software.”

Before you begin, have the following available:

uMicrosoft’s Start Here document.

uDocumentation for any expansion boards purchased from Intergraph.

uSeveral blank, formatted diskettes available to create backup diskettes containing system software.

uIntergraph backup diskettes delivered with your system.

8

Record the following information:

uYour name, and the name of your company or organization:

uFor a system running Windows NT Server, the CD Key from the Windows NT Server CD case, or the Product ID Number from Start Here or the registration card:

uA username for setting up a user account.

If the system is connected to a network, obtain and record the following information from your network administrator:

uComputer name for your system:

uWorkgroup name (if the system will be part of a workgroup):

uDomain name (if the system will be part of a Windows NT domain):

uSecurity role for your system in the Windows NT domain -- primary domain controller, backup domain controller, or domain server:

uIf your system will be acting as a backup domain controller or domain server, username and password of an authorized domain administrator account:

NOTE Determine the security role for your server before beginning system configuration. You cannot change a server to a domain controller without re-installing Windows NT Server. A domain controller maintains security policy and performs user authentication for a domain. Servers may be part of a domain, although they do not have to participate in a domain.

Refer to your operating system documentation for a detailed explanation of the differences between domain controllers and servers.

9

If the system is connected to a network that uses the Transmission Control Protocol/Internet Protocol (TCP/IP), obtain and record the following TCP/IP networking information from your network administrator:

u Internet Protocol (IP) address for your system:

u IP subnet mask for your system: u IP domain name for your network:

u IP address for your network’s default gateway:

u IP addresses for your network’s Domain Name System (DNS) servers, if any:

	The Windows NT delivery media contain software and drivers for both Reduced Instruction
	Set Computing (RISC)- and Intel-based systems. When installing Windows NT distribution
	files, make sure to install them from the \I386 directory (the Intel software directory) on the
	delivery media. For example, if you are installing a device driver from the Windows NT
	CD-ROM, key in the following when asked for the path to the file, where drive is the drive
	letter for the CD-ROM drive:
	drive:\i386
Starting the System
WARNING	If the AC voltage switch on the back of the desktop system base unit is not set to the
	proper line voltage for your location, serious equipment damage may result when you
	press the power switch.
WARNING	Do not turn on system power until you are ready to configure Windows NT Server. If
	you start the system, and then restart it before completely configuring Windows NT

Server, you will have to re-install Windows NT Server as described in the System Setup document delivered with the system.

To turn on system power, push the power switch until it clicks to the in position. After the system boots, the Windows NT Setup screen is displayed on the monitor. The following section describes going through Windows NT Setup.

The following figures show the front of the desktop and deskside systems.