Intel E-1400 E-1400 Manual

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E-1400 Desktop

System Manual

E-1400 Desktop

System Manual

Notices

This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway 2000.

The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically . These changes are incorporated in newer publication editions. Gate wa y 2000 may improv e and/or change products described in this publication at any time. Due to continuing system improvements, Gateway 2000 is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway 2000 web site at liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

In the interest of continued product development, Gateway 2000 reserves the right to make improvements in this manual and the products it describes at any time, without notices or obligation.

www.gateway.com

T rademark Acknowledgments

AnyKey, black-and-white spot design, CrystalScan, Destination, EZ Pad, EZ Point, Field Mouse, Solo, TelePath, Vivitron, stylized “G” design, and “You’ve got a friend in the business” slogan are registered trademarks and GATEWAY, Gateway Profile, Gateway Solo, green stylized GATEWAY, green stylized Gateway logo, and the black-and-white spotted box logo are trademarks of Gateway 2000, Inc. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows are trademarks or registered trademarks of Microsoft Corporation. All other product names mentioned herein are used for identification purposes only, and may be the trademarks or registered trademarks of their respective companies.

This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from ALR.

The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically. These changes are incorporated in newer publication editions. ALR may improve and/or change products described in this publication at any time. Due to continuing system improvements, ALR is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the ALR web site at or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

In the interest of continued product development, ALR reserves the right to make improvements in this manual and the products it describes at any time, without notices or obligation.

www.alr.com

. In no event will ALR be liab le f or direct, indirect, special, e x emplary, incidental,

T rademark Acknowledgments

ALR is a registered trademark of Advanced Logic Research, Inc. All other product names mentioned herein are used for identification purposes only, and may be the trademarks or registered trademarks of their respective companies.

. In no event will Gateway 2000 be

Contents

Preface

Conventions used in this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vii

Safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii

Getting additional information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

System Features

Standard features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Front panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Rear panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Vertical desktop feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Riser card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Heceta IV hardware management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

System Setup

Setting up your system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Starting your system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Turning off your system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Resetting your system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Understanding the Power-On Self-Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Setting Up the operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Case Access

Static electricity precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Opening the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Closing the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Replacing and Adding Drives

Replacing and adding drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Drive cabling information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Replacing the 3.5-inch diskette or CD-ROM drive . . . . . . . . . . . . . . . . . . . . . 23

Installing an additional 3.5-inch device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Replacing the hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Adding a second hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

iii

System Components

Removing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Replacing the processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Installing memory and hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Installing DIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Adding an expansion card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Replacing the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Troubleshooting the battery installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Using your System Restoration CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Using the BIOS Setup Utility

About the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Setting the system board jumpers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Recovery mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Managing Your System

Protecting against power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Surge suppressors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Line conditioners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Uninterruptible power supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Creating a startup diskette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Keeping a record of system configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Protecting against viruses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Checking system health with LANDesk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Using hard drive maintenance utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Using ScanDisk in Windows 95 and Windows 98 . . . . . . . . . . . . . . . . . . . . . .58

Using Check Disk in Windows NT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Using Disk Defragmenter in Windows 95 and Windows 98 . . . . . . . . . . . . . .59

Managing hard drive space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Checking hard drive space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Backing up files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Deleting unneeded files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Power management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

About soft-off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Using suspend in Windows 95 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Using standby in Windows 98 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Cleaning Your System

Cleaning the mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Cleaning the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Cleaning the monitor screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Cleaning the computer and monitor cases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Troubleshooting

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Troubleshooting checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Verifying your configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Troubleshooting guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

CD-ROM problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Hard disk problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Memory/Processor problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Modem problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Peripheral/Adapter problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Printer problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

System problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Video problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Appendix

System specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Index

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Preface

Con ventions used in this manual

Throughout this manual, you will see the following conventions:

Convention Description

NTER

TRL+ALT+DEL

Setup

User’s Guide

Important

Caution

Warning

Keyboard key names are prin ted in small capitals. A plus sign means to press the keys at the same time. Commands to be entered, options to select, and messages that

appear on your monitor are printed in bold. Names of public ations are printe d in italic.

A note labeled important informs you of special circumstances.

A caution warns you of possible damage to equipment or loss of data.

A warning indicates the possibility of personal injury.

Conventions used in this manual

vii

Safety instructions

Observe the following safety instructions when using your system:

Warning

■ Follow all instructions marked on the system and in the documentation.

■ When the computer is turned off, a small amount of electrical current

Do not attempt to service the system yourself except as explained els ewhere in the system doc um en tati on. Adjust only those controls covered in the instructions.

Opening or removing covers marked “Do Not Remove” may expose you to dangerous electrical voltages or other risks. Refer al l ser vicing of those co mpar tments to qualified service personnel.

still runs through the computer. Always unplug the computer from the electrical outlet and disconnect the modem cable (if installed) before cleaning the system or removing the computer cover.

■ Do not use this product near water or a heat source, such as a radiator

or heat register.

■ Do not spill anything on or into the system. The best way to avoid spills

is to avoid eating and drinking near your system.

■ Make sure you set up the system on a stable work surface.

■ Openings in the computer case are provided for ventilation. Do not block

or cover these openings. Make sure you provide adequate space (at least 12 inches) around the system for ventilation when you set up your work area. Never insert objects of any kind into the computer ventilation slots.

viii

Preface

■ Use the voltage setting for your location. The voltage selector switch is

set at the factory to the correct voltage.

■ This system is equipped with a 3-wire power cord to ensure that the

product is properly grounded when in use. The plug will only fit into a grounding-type outlet. If you are unable to insert the plug into an outlet, contact an electrician to install the appropriate outlet.

■ Do not walk on the power cord or allow anything to rest on it.

■ If you use an extension cord with this system, make sure the total ampere

ratings on the products plugged into the extension cord do not exceed the extension cord ampere rating. Also, the total ampere requirements for all products plugged into the wall outlet must not exceed 15 amperes.

■ There is a danger of explosion if the CMOS (complementary metal-oxide

semiconductor) battery is replaced incorrectly. Follow the instructions in this manual for replacing the battery. Replace the battery with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions.

■ Unplug the system from the wall outlet and refer servicing to qualified

personnel if:

The power cord or plug is damaged.

■

Liquid has been spilled into the system.

■

The system does not operate properly when the operating

■

instructions are followed.

The system was dropped or the cabinet is damaged.

■

The system’s performance changes.

■

■ Use only replacement parts and accessories recommended by Gateway.

Getting additional inf ormation

Log on to the Gateway Support Center at www.gateway.com/support to find

information about your system or other Gateway products. Some types of

information you can access are:

■ Hardware driver and software application updates

■ Technical tips

■ Service agreement information

■ Technical documents and component information

■ Frequently asked questions (FAQ)

■ Documentation for peripherals or optional components

■ Online access to technical support

Getting additional information

Preface

System Features

Standard f eatures

■ Intel

■ Desktop to tower conversion

■ Two DIMM sockets that support up to 512 megabytes (MB) of

■ 128K of L2 cache

■ Integrated Heceta IV Hardware Management Application Specific

■ Integrated video with 4 MB Synchronous Dynamic Random Access

■ Intel 810 chipset

■ Three PCI slots

■ One 3.5 inch diskette drive, one CD-ROM drive, and one hard drive

■ Keyboard port, mouse port, one serial port, parallel port, two Universal

CeleronTM processor

Synchronous Dynamic Random Access Memory (SDRAM)

Integrated Circuit (ASIC)

Memory (SDRAM) on the system board, for enhanced 3D performance

Serial Bus (USB) ports, and Line-out and Microphone-in audio ports

■ Integrated audio using Analog Devices AD1881 Digital Audio Codec

controller

■ 10/100 Mbit per second Ethernet network support

Standard features

Front panel

The desktop case front panel includes the following features:

Hard drive LED

Power button

Power LED

Reset butto n

CD-ROM v olume control

Audio-out jack

CD-ROM drive

CD-ROM eject button

Diskette drive

Diskette eject button

Audio-out jack connects headphones or powered speakers that enable you to listen to an audio CD (directly from the CD-ROM drive).

CD-ROM drive plays data or audio CDs.

CD-ROM eject button ejects a CD from the CD-ROM drive.

CD-ROM volume control controls the volume of an audio CD.

Diskette drive writes to and reads from 3.5-inch, 1.44 MB diskettes.

Diskette eject button ejects diskettes from the diskette drive

Hard drive LED lights when the hard drive is active.

Power button turns the computer on and off.

Power LED lights when the computer is turned on. The green light means

your computer is using full power. The amber light means your computer is in sleep mode.

Reset Button restarts a system that becomes non-responsive.

System Features

Rear panel

The desktop case rear panel includes the following Input/Output (I/O) ports,

connectors, and switches:

Kensington lock

Power connector

Voltage selector

Microphone-in

USB ports

Thumbscrew

Line-out

Keyboard port

Parallel (printer) port

Mouse port

RJ-45 LAN connector

Serial port

Video port

Kensington lock slot permits the use of a cable lock to secure the system.

Keyboard port connects a Personal System/2

(PS/2) compatible keyboard.

Microphone-in and Line-out audio jacks connect audio devices such as

speakers and a microphone.

Mouse port connects a PS/2-compatible mouse.

Parallel (printer) port connects a printer or other parallel device.

Power connector connects the computer power cord. The other end of the

power cord plugs into an AC outlet or power strip.

RJ-45 LAN connector connects the network cable.

Serial port connects serial devices.

Thumbscrew must be loosened to remove the cover from the system.

USB ports connect external Plug-and-Play devices that are automatically

configured when they are plugged into the computer through one of these

ports. Some USB devices are keyboards and pointing devices.

Voltage selector sets the voltage for your area, either 115V or 230V.

Video port connects the monitor’s interface cable.

Rear panel

V ertical desktop feature

You can set up your desktop to sit vertically by using a stand included with your accessory kit. This setup saves space and transforms your desktop into a minitower computer. See the illustrated instructions included with your accessory kit or the illustration below for more information.

Groove for

foot

Important

To convert your computer to a tower

Turn off the computer and disconnect the power cord and all cables connected to the back.

Lift the right side of the computer until it rests vertically on its left side.

Lift the front of the computer by pushing on the top front, rocking it back, and place the plastic foot in the grooves provided for that purpose.

Lower the front of the computer, allowing it to balance on the foot.

Reconnect the power cord and cables you disconnected.

System Features

If you set your system up vertically, be sure to use a CD-ROM drive with retaining clips . You can use these clips to hold the CD-ROM in place when using the vertical desktop feature. Th e CD-ROM drive that ships with your system includes these clips.

System board

I/O connectors

Configuration jumper (J6C1)

Battery

DIMM slots

Processor

Processor fan connector

System board

Riser card

The riser card is mounted to the chassis by brackets at its base and two screws at the top. The two screws attach the riser card to a bracket attached to the power supply cage. To enable easy removal of the system board without unplugging cables or connectors, the riser card contains most of the connectors and slots used by the internal system components.

Back

Pin 1 position on each connector

Front

Primary IDE controller

Secondar y IDE c ontroller

Floppy drive connector

A B C

System Features

ATX power connector

JP11: SCSI LED connector

JP10: CPU/Chassis Fan connector

B C D

Front panel control connector

NLX system board edge connector

PCI slots (3)

SW1: Chassis intrusion switch

CN3: TAD/Speakerphone

CN4: CD/DVD audio connector

JP9: Power supply fan connector

JP7: Wake-on-LAN connector

JP8: Ring-in connector

Riser card

Heceta IV hard ware management

Heceta IV is an integrated data acquisition system that lets you monitor the status of your system hardware. Monitored information includes internal temperature, fan speed, voltage, and chassis intrusion (to alert you in case of tampering). The features of the hardware management system can be accessed through LANDesk® Client Manager, which provides a quick system health indicator.

System Features

System Setup

Setting up your system

Follow the instructions on the poster that came with your system for assembly instructions. You can prepare a safer working environment before assembling you system by following some of the guidelines listed below.

Provide a clean, flat, and stable surface for your system. Allow at

■

least 12 inches at the rear of the computer for cabling and air circulation.

Obtain a grounded (three-prong) AC surge-protected power strip.

■

A surge-protected power strip helps protect against AC line spikes.

Protect your system from extreme temperature and humidity. Do

■

not expose your system to direct sunlight, heater ducts, or other heat-generating objects.

Keep your computer away from equipment that generates magnetic

■

fields, such as unshielded stereo speakers. Even a telephone placed too close to the computer may cause interference.

Plug the computer into a wall outlet or power strip that is easily

■

accessible. When you turn off the computer with the power button, some electricity still flows through the computer. To remove all power from the computer, you need to unplug it.

Important

Keep the product carton and packing material, in case you need to send the system out for repair. If you return your system to the factory in different packaging, your warranty may be void.

Setting up your system

Starting your system

Before you start your system for the first time:

Check to ensure that the voltage selector switch on the back of the

■

computer is still set to the correct voltage for your area. This switch is set at the factory to the correct voltage (see for voltage selector switch location).

Make sure all cables are firmly connected to the proper ports on

■

the rear panel of the computer.

Caution

Make sure the computer and monitor are plugged into an AC outlet

■

or power strip.

Make sure your computer and peripherals are turned off and unplugged from the power outlet when you connect peripherals to the computer.

To start the system:

If you have connected the system components to a power strip, make sure all the system components are turned off, and then turn on the power strip.

Turn on the monitor by pressing the power button.

Turn on the computer by pressing the power button. The power light-emitting diode (LED) on the front panel is lit when the power is on.

Power button

Power LED

Turn on any other components connected to the computer, such as speakers, a printer, or a scanner.

System Setup

If nothing happens when you turn on the system:

■ Recheck the power cables to see that they are securely plugged in and

that your power strip (if you are using one) is plugged in and turned on.

■ Make sure the monitor is connected to the computer, plugged into the

power strip or AC outlet, and turned on. You may also need to adjust the brightness and contrast controls on the monitor.

Wait until the startup procedure is finished before loading a diskette in the diskette drive, or the computer may search the diskette for startup information.

Understanding the P o wer-On Self-T est

When you turn on your computer, the power-on self-test (POST) routine checks the system memory and components. To see this information on the screen, press T count.

The system displays an error message if POST finds any problems. Write down the error message that appears.

during POST. Press ESC to bypass the remaining memory

Setting Up the operating system

The first time you start your computer, the operating system takes a few minutes to set up.

Refer to your software documentation for specific instructions on what to do after the computer starts.

To complete the operating system setup:

After the computer starts, start-up wizard opens. Click

Type the requested information in the appropriate text boxes. When you have finished entering the information, click

Continue following the instructions and selecting options in the start-up wizard dialog boxes, clicking the wizard tells you to restart your computer.

to move through the dialog boxes until

Starting your system

to continue.

Most of the dialog boxes that open in the start-up wizard have a button that takes you back to previous dialog boxes, in case you need to change or correct the information you typed.

Restart your system. The setup is complete.

System Setup

Turning off y our system

Every time you turn off your system, shut down the operating system first. You may lose data if you do not follow the proper procedure.

To turn off your system in Windows 95:

On the taskbar, click

Click

Shut Down

Select

Click

Turn off the monitor and peripherals.

Shut down the computer?

Yes

. The computer turns off.

To turn off your system in Windows NT or Windows 98:

On the taskbar, click

Click

Shut Down

Select

Click OK. The computer turns off. If you see a message saying

to turn off your computer

pressing the power button.

Shut Down

(Windows 98) or

Start

Shut down the computer?

(Windows NT only), turn off the computer by

(Windows NT).

It is now safe

Turn off the monitor and peripherals.

Warning

When you turn the computer off by pressing the power button, some electric current still flows through the computer. Before opening the computer case or connecting or removing any peripherals, turn off the computer and then unplug the power cord and modem cord (if installe d).

Turning off your system

Resetting your system

If your computer does not respond to keyboard or mouse input, you may have to close a program or programs that may not be responding. If closing unresponsive programs does not restore your computer to normal operation, you may have to reset the system.

Important

You can use the power button to turn off your system if it does not respond. However, you must hold the power button in for 4 seconds to turn it off (Windows 95 and Windows 98 only).

To reset your system in Windows 95 or Windows 98:

Press C is not responding.

Highlight a program that displays a “not responding” message and click

End Task

If the computer does not respond, restart the computer by pressing the reset button.

After displaying some of the startup screens, a message appears asking if you would like to run ScanDisk.

Run ScanDisk by pressing any key. Follow the on-screen instructions. When the checks are finished, Windows starts.

TRL+ALT+DEL

. Close the program by following any additional screen prompts.

. A window opens that lets you close a program that

To reset your system in Windows NT:

Press C that is not responding.

TRL+ALT+DEL

. A window opens that lets you to close a program

Click

End Task

If the computer does not respond, press the reset button to restart the computer.

As a part of the regular startup process, a program to check the disk status automatically runs. When the checks are finished, Windows starts.

System Setup

Task Manager

, select the program that is not responding, then click

Case Access

Static electricity precautions

Static electricity can permanently damage electronic components in your computer. When opening your computer case, always perform the following procedure.

Caution

To avoid static electricity discharge:

Wear a grounding wrist strap (available at most electronics stores).

Turn off the computer power.

Discharge any static electricity by touching a bare metal surface on the back of the case.

Unplug all power cords from AC outlets and disconnect the modem cable (if installed).

Remove the computer cover.

Follow these precautions to avoid electrostatic damage to your computer components:

Prevent electrostatic damage to your computer by following static electricity precautions every time you open your computer case.

Static el ectricity precauti ons

■ Avoid static-causing surfaces such as plastic and styrofoam in your work

area.

■ Remove the parts from their antistatic bags only when you are ready to

use them. Do not lay parts on the outside of antistatic bags since only the inside of the bag provides antistatic protection.

■ Always hold cards by their edges and their metal mounting bracket. Avoid

touching components on the cards and the edge connectors that connect to expansion slots.

■ Never slide cards or other parts over any surface.

Warning

Avoid exposure to dangerous electrical voltages and moving parts, by turning off y our compute r and unplug the power cord and modem cord before removing the computer cover.

Case Access

Opening the case

To work on the internal components of the computer, you must open the case, which has two removable parts:

A chassis cover, that surrounds the sides and top of the system

■

A front faceplate (bezel) that covers the front of the system

■

Because the components inside your computer are extremely sensitive to static electricity, be sure to follow the precautions at the beginning of this chapter for avoiding static electricity damage.

Warning

Avoid exposure to dangerous electrical voltages and moving parts, by turning off y our computer and unpl ugging the power cord and modem cable (if installed) before removing the c hassis cover.

To remove the chassis cover:

Turn off the computer and disconnect all power cords.

Remove the thumbscrew or lock on the back of the case.

With the front of the computer facing you, locate the latches at the rear sides of the case and pull both latches out until they clear the chassis.

Rear view

Tab

Thumbscrew

Tab

Opening the case

Lift up the rear of the cover and slide the cover toward the rear of the computer until the lip on the cover is free of the front bezel. Remove the cover.

Side view

To remove the front bezel:

Lift the three upper tabs and push them through the slots in the chassis. The top of the bezel unlatches out and away from the chassis.

Lift the front of the chassis until the lower bezel tabs clear the chassis locking holes. Remove the bezel.

Upper tabs

Case Access

Closing the case

Replace the chassis cover as soon as you finish installing or removing components so that dust and dirt (which could damage the computer) do not collect inside the computer.

To replace the front bezel:

Lift the front of the chassis and set the lower chassis tabs into the locking holes on the bezel.

Press the bezel into the chassis until the three upper tabs snap into their locking holes. Two of the three upper tabs latch underneath the locking holes. One tab latches over the top of the chassis.

To replace the chassis cover:

Place the cover on the computer, making sure the tabs on the front end are inserted underneath the bezel and the rear of the cover is in a raised position.

Lower the rear of the cover onto the computer chassis until the side latches snap into place.

Reinstall the thumbscrew or lock that was removed to open the case.

Closing the case

Case Access

Replacing and Adding Drives

Replacing and adding drives

One 3.5-inch diskette drive, one 3.5-inch hard drive, and one CD-ROM drive come with your computer. You can add additional drives of the following types:

Half-height 3.5-inch diskette drives. The riser card has a floppy

■

controller that supports up to two diskette drives, one of which is the 3.5-inch diskette drive that comes with your computer.

Half-height 3.5-inch hard drives. The riser card has two IDE

■

connectors that support up to two drives each. To use another type of hard drive, such as a SCSI drive, install an add-in card.

Half-height 3.5-inch tape storage or disk storage devices.

■

Replacing and adding drives

3.5-inch hard drive

5.25-inc h CD-ROM drive

3.5-inch diskette drive

Additional 3.5-inch hard drive bay

Additional 3.5-inch drive bay

As you prepare to install drives, keep the following in mind:

To remove and install drives, you need a grounding wrist strap and

■

a Phillips screwdriver. If you remove a drive, place it in an antistatic bag.

Before you install a drive, see the drive’s documentation for

■

information on configuring the drive, setting any jumpers on the drive, and attaching cables to the drive.

If you are installing a drive that uses an add-in controller, install

■

the add-in card before you install the drive.

IDE hard drives can be configured as single, master, or slave. IDE

■

CD-ROM drives can be configured as master or slave. Configure the drives by using the drive-select jumpers located on the drives.

If only one drive is attached to a controller cable, configure the

■

drive as single if it is a hard drive or master if it is a CD-ROM drive. If two drives of any type are attached to the cable, configure one as master and one as slave.

You may need to configure the drives you install using the BIOS

■

Setup utility program. Press F1 at start up to access the BIOS Setup utility program.

Replacing and Adding Drives

Drive cabling information

Three drive cables are included with your system. The diskette drive connector cable is used to connect diskette drives and other non-IDE devices (such as a tape backup drive). The two IDE connector cables are used to connect IDE devices such as CD-ROM drives and hard drives. If you want to add additional drives, you can replace the drive connector cables with ones that contain three connectors, which would let you add a total of four IDE devices or two diskette drives.

Diskette Drive Connector Cable

To floppy connector on system board

Cross section side of cable connects to diskette drive

To disk e tte drive that came with your system

IDE Connector Cables (two cables)

Black to secondary IDE connector on riser card

Black to connector on CD-ROM drive

Blue to primary IDE connector on riser card

80 wire cable40 wire cable

Black to connec tor on IDE drive

Replacing the 3.5-inch diskette or CD-ROM drive

Both the 3.5-inch diskette drive and 5.25-inch CD-ROM drives are secured in the chassis by a set of removable rails. The rails let the drives slide into and out of the guides in the front bays.

To replace the drives:

Turn off the system and disconnect the power cord and modem cord, if installed.

Open the case and remove the front bezel, observing the “Static electricity precautions” on page 15.

Replacing and adding drives

Locate the 3.5-inch diskette or 5.25-inch CD-ROM drive. If you are removing the 3.5-inch diskette, you may need to partially remove the CD-ROM drive to get to the 3.5-inch diskette drive.

Disconnect the power and data cables from the back of the drive, noting their location and orientation. (You will reconnect these cables after you install the new drive.)

Disengage the locking tabs by pressing inward on both front rail extensions, then move it slightly out of the bay by pushing on the back of the drive. Pull the drive out of the chassis.

Remove the rails on both sides of the drive and snap them onto the new drive in the same positions. Make sure the front rail extensions are towards the front of the drive.

Important

Align the rails with the appropriate bay and slide the drive into the bay until the locking tabs snap into place.

The rails on the 3.5-inch drive are different from those on the CD-ROM drive. Make sure you install the correct rails on each drive.

Replacing and Adding Drives

Connect the power and data cables, making sure the cables match their original position. (See drive your documentation for proper drive jumper settings and cable orientation.)

Close the case, as described in Chapter 3.

Reconnect the power and modem cords, and turn on the system.

Installing an additional 3.5-inch device

The second 3.5-inch drive bay can be used to install a 3.5-inch device such as a tape drive or 100 MB or 120 MB disk storage device. A set of rails are included in your system (in the drive bay under the diskette drive) and are used during the installation. You will have to purchase an IDE cable with three connectors and of sufficient length to connect the existing hard drive and the new drive to the riser card IDE connector.

To install an additional drive in the 3.5-inch drive bay:

Turn off the system and disconnect the power cord and modem cord (if installed).

Open the case and remove the front bezel, observing the “Static electricity precautions” on page 15.

To remove the bezel insert. (you can save and replace the insert should you need to remove the device and continue to use the system.)

Push on this tab to remove the inser t

Back o f beze l

Replacing and adding drives

Remove the 3.5-inch diskette and CD-ROM drive (see “Replacing the

3.5-inch diskette or CD-ROM drive” on page 23). This will allow access to the bottom drive bay.

Remove the metal shield from the front of the drive bay, if installed, by placing a flat-bladed screwdriver in the metal shield tab and pulling it outwards.

Caution

Snap the rails onto the drive, making sure the front rail extensions are towards the front of the device.

Align the rails with the bay, and slide the drive into the chassis until the locking tabs snap into place.

Connect the power and data cables to the back of the drive. (See drive documentation for proper drive jumper settings and cable orientation.)

Reinstall the CD-ROM drive and 3.5-inch diskette drive (see “Replacing the 3.5-inch diskette or CD-ROM drive” on page 23).

Close the case, as described in Chapter 3.

Reconnect the power and modem cords, then turn on the system.

Run the configuration software, if required.

Your system was designed to adhere to electromagnetic interference requirements , and the shiel d is an integ ral part of the system. Installing an approved device should continue to maintain those standards. If you remove the device, you should reinstall the shield.

Replacing the hard drive

The hard drive is secured to a mounting plate that snaps out of and into the chassis.

To replace the hard drive:

Turn off the system and disconnect the power cord and modem cord, if installed.

Open the case, observing the “Static electricity precautions” on page 15.

Locate the 3.5-inch hard drive and mounting plate ring.

Replacing and Adding Drives

Lift the ring slightly, then pull it towards the center of the drive until the spring latch releases. Lift the drive out of the chassis.

Tabs

Remove the mounting plate from the old drive by lifting and sliding one tab at a time until they unlock. Lift the mounting plate off the drive.

Position the new drive upside down in the mounting plate and snap it into place.

Place the drive back into the drive bay.

Connect the power and data cables to the back of the drive. (See drive documentation for proper drive jumper settings and cable orientation.)

Close the case, as described in Chapter 3.

Reconnect the power and modem cords, and turn on the system.

Adding a second har d drive

The system comes with a metal drive-mounting bracket you can use to install an additional internal hard drive. You will have to purchase an IDE cable with three connectors and of sufficient length to connect the existing hard drive and the new drive to the riser card IDE connector.

To install a second hard drive:

Turn off the system and disconnect the power cord and modem cord, if installed.

Open the case, observing the “Static electricity precautions” on page 15.

Replacing and adding drives

Locate and remove the two screws that attach the mounting bracket to the front of the chassis.

Mounting bracket

Screws

Remove the CD-ROM drive from the chassis so you can access the mounting bracket. (see “Replacing the 3.5-inch diskette or CD-ROM drive” on page 23, for instructions on removing the CD-ROM drive.)

Slide bracket towards the back of the chassis until the tabs disengage from the chassis. Lift the mounting bracket out of the chassis.

With the drive upside down, insert the metal points into the holes on one side of the drive and lower the bracket over the bottom of the drive.

Replacing and Adding Drives

Metal points

Mounting bracket

Bottom side of drive

Secure the drive to the bracket with a screw.

Replace the mounting bracket into the chassis and slide the two locking tabs together.

Replace the two screws you removed in step 2.

Replace the CD-ROM drive.

Connect the proper cables to the drive (see “Replacing and adding drives” on page 21).

Close the case as described in Chapter 3.

Reconnect the power and modem cords, and turn on the system.

Replacing and adding drives

Replacing and Adding Drives

System Components

Removing the system boar d

The system board is installed on a set of guide rails, and can be removed without tools.

To remove the system board:

Turn off the system and disconnect the power cord, modem cord (if installed), and all external peripheral devices.

Open the case, observing the “Static electricity precautions” on page 15.

Remove the chassis cover.

Removing the system board

Remove the chassis side panel by lifting up on both plastic release tabs on the outside of the chassis (Step 1 in the illustration below). Lift the panel up and out (Step 2 in the illustration below). Clear the panel from the chassis (Step 3 in the illustration below). In the following illustration the bezel was removed for clarity.

Step 1: Lift plastic release ta bs

Step 3: Clear the panel from the chassis

Step 2: Lift the panel up and out

System Components

Locate the release lever at the outside center edge of the system board and lift the lever upward slightly, then pull it outward approximately eighty degrees from the edge of the system board. This disengages the edge connector on the system board from the riser card and moves the board slightly out of the chassis.

Grasp the edge of the system board and carefully slide it out of the chassis.

Removing the system board

To reinstall the system board:

Align the rails located underneath the system board with the guides on the chassis.

Push in the release lever until it is parallel with the chassis. This will complete the reinstallation and lock the board in place.

Reconnect peripherals, the modem cord, and the power cord, then turn on the system.

System Components

Replacing the processor

Your system board currently supports the Intel Celeron processor. See the Gateway Web site at www.gateway.com for updates on processor speeds supported by your system.

When replacing a processor, order a processor upgrade kit. The kit includes the processor and a heat sink.

Warning

It is critical that a heat sink be installed on the processor to provide sufficient cooling.

To replace the processor:

Turn off the computer, disconnect the power cord, modem cord (if installed), and all external peripheral devices.

Open the case by following the instructions on page 17, observing the static electricity precautions on page 15.

Remove the heat sink:

The heat sink is attached to the processor socket by a metal clip. Unhook the clip from the tab on the processor socket by inserting a slotted screwdriver into the upper opening on the metal clip, pushing downward on the blade to allow the clip to clear the tab, then prying outward on the clip.

Remove the clip when unhooked from the processor socket.

Metal clip

Tab

Replacing the proces sor

Lift the heat sink off the processor.

Remove the processor:

Open the locking lever on the processor socket by moving the lever slightly out to the side and then rotating it up 90 degrees.

Locking lever

System Components

Processor Pin 1

Lift the old processor straight up and out of the socket.

Install the new processor:

Hold the new processor over the empty processor socket and verify that pin 1 on both the processor and the socket are aligned. Pin 1 is near the cut out corner.

Gently place the new processor into the socket. The processor will slip into place without pressure when aligned correctly.

Secure the processor by lowering the locking lever until it latches into place.

Replace the heat sink by hooking the two metal clips on the heat sink to the tabs on the processor socket. Make sure the heat sink is level with the processor and the metal clips are securely attached.

Caution

Close the case. (See “Closing the case” on page 19 for instructions.)

Reconnect peripherals, the modem cord, and the power cord, then turn on the system.

You do not have to manually adjust the processor speeds. Your system BIOS automatically detects the processor speed for you.

It is very important that the heat sink mak es dire ct cont act with the processor or e lse it will not cool corre ctly, resulting in processor failure.

Replacing the proces sor

Installing memory and hard ware

Your computer’s system board supports:

■ 3.3-V, 168-pin unbuffered, Synchronous Dynamic Random Access

Memory (SDRAM) Dual In-line Memory Modules (DIMMs).

■ Non-ECC (64 bit) memory

■ Single- or double-sided configurations

■ 512 MB maximum system memory

The system board contains two DIMM sockets.You can fill the sockets with 16 MB, 32 MB, 64 MB, 128 MB, or 256 MB DIMMs, in any combination, to expand the SDRAM up to 512 MB.

Important

66 MHz FSB processors ca n be paired with 66 or 100 MHz SDRAM, but 100 MHz FSB processors should be paired only with 100 MHz SDRAM.

No jumper settings are required for the memory size or type because the BIOS automatically detects this information.

System Components

Installing DIMMs

The system board contains two DIMM slots. You can fill either DIMM0, DIMM1, or both with DIMMs. No jumper settings are required for the memory size or type because the BIOS automatically detects this information.

To install DIMMs:

Turn off the computer, disconnect the power cord, modem cord (if installed), and all external peripheral devices.

Open the case, observing the “Static electricity precautions” on page 15.

Pull open the socket clamps on each side of the DIMM socket.

Insert the DIMM into the socket and align the two bottom notches in the DIMM with the two notches in the DIMM socket.

Installing DIMMs

Gently press the DIMM into the socket until the plastic socket clamps on each side of the socket snap into the notches on the side of the DIMM.

Close the case, as described in Chapter 3.

Reconnect peripherals, the modem cord and the power cord, and turn on the system.

To remove DIMMs:

Turn off the computer, disconnect the power cord, modem cord (if installed), and all external peripheral devices.

Open the case, observing the “Static electricity precautions” on page 15.

Using your fingers, gently push out both plastic socket clamps on each end of the DIMM socket. The DIMM should pop up slightly from the socket.

Caution

Carefully lift the DIMM out of the socket.

Store the DIMM in a static-free container.

System Components

Never try to remo v e a DIMM withou t rele asing th e cl amps . You may break the socket, causing serious damage.

Adding an ex pansion card

The E-1400 computer has three expansion slots on the riser card for PCI cards.

Important

The integrated v ide o is au tom ati cally disabled if an add -in video card is used.

To add a PCI expansion card:

Set any jumpers and switches on the card, if required in the card instructions.

Important

Turn off the computer, disconnect the power cord, modem cord (if installed), and all external peripheral devices.

Open the case, observing the static electricity precautions on page 15.

Remove the slot cover bracket by pressing downward and outward on the tab.

Tab

Make sure the opti on RO Ms on y our add-in c ards conf orm to the Phoenix POST Memory Manager Specification, Version 1.01 and BIOS Boot Specification, Version 1.01. For additional information, refer to the following website: http://www.phoenix.com.

Adding an expansion card

Locate an available slot and remove the slot cover by releasing the lock tab. (Save the cover for reinstallation if you need to remove the card.) (You can use a blunt tool such as a flat-head screwdriver if the tab does not release with finger pressure.) Either apply inward pressure to the middle of the slot cover or use a flat-head screwdriver and insert it into the tab hole.

Insert the edge of the expansion card into the slot on the riser card and press firmly to seat the card.

After seating the card firmly, replace the slot cover bracket.

Connect any cables to the card (see card documentation for proper jumper settings and cable orientation)

Close the case, as described in Chapter 3.

Reconnect peripherals, the modem cord and the power cord, and turn on the system.

It may be necessary to reconfigure your system after installing some expansion cards. You may also need to install software that came with the card. Check the card documentation for additional information.

System Components

Replacing the battery

The battery provides power for the system real-time clock and CMOS RAM, which holds the system configuration information.

If your battery is failing you may notice your system clock slowing down and giving you the incorrect time. If so, open the BIOS Setup utility and write down all the values in the menus and submenus before replacing the battery. Replacing the battery resets the BIOS Setup utility to its default values.

Caution

There is a danger of explosion if the battery is incorrectly replaced. Replace the battery only with the same or equivalent type recommended by the manufacturer. Dispose of used b atte ries a ccord ing t o the manufact urer’s instructions.

To replace the battery:

Restart the computer and start the BIOS Setup utility program by pressing

1 when you are prompted to do so.

Write down the CMOS values from the Main BIOS Setup utility screen so you can reenter them after you replace the battery. For more information about the BIOS Setup utility program, see page 47.

Turn off the computer, disconnect the power cord, modem cord (if installed), and all external peripheral devices.

Open the case, observing the “Static electricity precautions” on page 15.

Locate the battery on the system board (see “System board” on page 5). The battery is circular and has the positive pole mark (+) on the top.

Using a small flat-bladed screwdriver, carefully remove the battery from its socket on the system board.

Replacing the battery

Press the new battery in the socket with the positive pole up. Be sure you have pressed the battery down far enough for it to contact the base of the socket.

Close the case, as described in Chapter 3.

Reconnect peripherals, the modem cord and the power cord, and turn on the system.

Enter the BIOS Setup utility program and verify that the system configuration is correct using the data you recorded in Step 2.

If the CMOS data is not correct, change the information in the BIOS Setup utility screens as necessary.

Troubleshooting the battery installation

If you have problems after installing the new battery, try each of the items listed below, replacing the cover and restarting the computer after each try.

Turn off the computer and ensure that all exterior cables are

■

attached and secured to the correct connectors.

Check to be sure that all power switches are on. If the computer

■

is plugged into a power strip or surge protector, be sure it is turned on also.

Enter the BIOS Setup utility program and compare the settings on

■

the screen with your notes or the system hardware manuals. Correct any discrepancies.

Turn off the computer, remove the cover, and verify that all cables

■

inside the case are attached securely. Also, make sure that the colored cable edges are aligned correctly and that the connectors didn’t miss any pins. Disconnect and reconnect the cables, and then replace the cover carefully, so as not to disturb any cables.

Turn off the computer, remove the cover and, if you have the

■

proper test equipment, verify that the new battery has power. (It is possible, although highly unlikely, that your new battery is defective.)

When everything works properly, close the case as described in Chapter 3, reconnect the modem and power cords, and turn on the computer.

System Components

Using y our System Restoration CD

The System Restoration CD included with your system can be used to:

Install hardware drivers for Windows 95, Windows 98, and

■

Windows NT

Reinstall selected software applications, such as LANDesk Client

■

Manager

Instructions for each operating system are provided with the System Restoration CD.

Using your System Restoration CD

System Components

Using the BIOS Setup Utility

About the BIOS Setup utility

The computer’s BIOS has a built-in setup utility that lets you configure several basic system characteristics. The settings are stored in battery-backed RAM and are retained even when the power is off.

Enter the BIOS Setup utility by restarting the computer, then pressing F1 when prompted during the startup process. Upon entering BIOS Setup utility, the Main BIOS Setup utility screen opens.

BIOS Setup Utility

Main Advanced Security Power Boot Exit

Item Specific Help

BIOS Version:

Processor Type:

Processor Speed:

Cache RAM:

Total Memory:

Intel Celeron

466 MHz

128 KB

64 MB

Select the default language used by the BIOS.

Bank 0: Bank 1:

Language:

System Time: System Date:

SDRAM SDRAM

[English (US)]

[xx:xx:xx] [xx/xx/xxxx]

←→

Select Menu

↑↓

Select Item Enter Select>Sub-Menu F9 Setup Default F10 Save and Exit ESC Exit F1 Help

About the BIOS Setup utility

As you select items on the Main menu, or in submenus, you will see specific information related to the current selection in the Item Specific Help box. Refer to the Help box for information about the menu options.

The command bar shows the keystrokes necessary to access help, navigate through the menus, and perform other functions.

■ F1 opens the Help screen, providing general help for using the BIOS Setup

utility.

■ The

■ E

↑ (

up arrow) and ↓ (down arrow) keys select items in the menu.

←

(left arrow) and → (right arrow) keys move you between the menus.

either moves you to a submenu screen when a selected item is

NTER

preceded by > or activates a selected field.

■ E

closes the screen you are in and returns you to the previous screen

or exits you from the BIOS Setup utility.

■ F9 opens a screen that lets you return all values to their default settings.

■ F10 opens a screen that lets you save all parameters and then exit the

BIOS Setup utility.

The main screen has the following menu selections at the top of the screen:

■

gives you access to basic information and settings related to your

Main

system hardware and configuration.

■

Advanced

gives you access to information and settings for system resources,

hardware, and system configuration.

■

gives you access to settings related to system access passwords.

Security

gives you access to information and settings for power management

Power

features.

■

gives you access to information and settings for boot features and

Boot

boot sequences.

■

gives you access to options for exiting the BIOS Setup utility.

Exit

Refer to the Help box on the right side of the BIOS Setup screens for information about menu items.

Using the BIOS Setup Utility

Updating the BIOS

Flash memory simplifies distributing BIOS upgrades. If you need a new version of the BIOS, you can download the BIOS update from technical support on the Gateway web site and install the new version from a diskette.

To update the BIOS:

Create a bootable diskette.

Enter DOS and type the following at the DOS prompt: format a: /s

Put a blank diskette in the diskette drive and press E

Follow the instructions on the screen.

Note the current BIOS settings:

Remove the diskette and restart your computer. Enter BIOS Setup by pressing F1 when prompted during startup.

Write down the settings for each of the fields. (At the end of the BIOS update process, you will reset the fields back to the values you recorded.)

Exit the BIOS Setup utility.

Create the BIOS update diskette:

NTER

Log on to the Internet and download the correct BIOS file from the technical support area of www.gateway.com.

Decompress the contents of the BIOS file you downloaded and copy the contents onto the bootable diskette.

Update the BIOS:

Place the bootable diskette containing the BIOS files into drive A: then restart the computer. The BIOS Setup utility starts.

Press E

Select

. The

NTER

Update Flash Memory From a File Update System BIOS

menu opens.

Main

and press E

Updating the BIOS

NTER

Press TAB to select the file name and then press E

. The computer

NTER

warns you that the BIOS is about to be changed and asks you to confirm the BIOS version.

Press E

Once the BIOS files have been loaded, remove the diskette from drive A: and press E

As the computer starts up, verify that the number of the BIOS version

. The BIOS files are loaded.

NTER

when prompted to restart the computer.

NTER

reported on the screen is the number of the new BIOS you downloaded from the Internet.

Restore the BIOS settings:

Enter BIOS Setup by pressing F1 when prompted during startup. Once in BIOS Setup, press F9 to load the BIOS Setup utility default settings.

Select any BIOS fields you want to change by using the arrow) and ↓ (down arrow) keys. Press E

and then reenter the

NTER

values you wrote down at the beginning of this process.

↑ (

Using the BIOS Setup Utility

Setting the system board jumper s

The J6C1 configuration jumper on the system board lets you clear passwords and recover the BIOS. (See the figure on page 5 for the location of the jumper.) The table below shows the settings required to perform those tasks. Make sure you turn off the computer and unplug the power cord before moving the jumper.

Caution

J6C1 Mode Jumper

Normal

Configure

Recovery

Moving the jum per whil e the com puter’s power is on can damage your computer. Always turn off the computer and unplug the pow er cord from the compute r bef ore cha nging the jumper.

Recovery mode

If you are trying to update the BIOS and have a problem such as a power outage, the update may not be successful. You can then attempt to recover the BIOS by setting the J6C1 jumper.

Setting

Pins 1-2

Pins 2-3

No jumper

Action When Set

Normal operation

Adds a Maintenance menu to BIOS Setup utility with opt ions to clear passwords

Causes computer to attempt BIOS update or recovery from diskette

When you are attempting to recover the BIOS, no image appears on your monitor.

Setting the system board jumpers

To recover the BIOS:

Turn off the computer, disconnect the power cord, and disconnect the modem cord, if your computer has a modem.

Open the case by following the instructions on page 17, observing the static electricity precautions on page 15.

Remove the jumper on the J6C1 jumper and set it aside. You will need it in a later step.

Close the case (See “Closing the case” on page 19 for instructions.), then reconnect the power cords.

Place the bootable diskette containing the BIOS files into drive A:, then turn on the computer.

At the start of the BIOS recovery process, the computer beeps once. The recovery process may take a few minutes.

When you hear two beeps, the BIOS has been successfully recovered. Remove the diskette from drive A:, turn off the computer, and disconnect the power cord.

If you do not hear two beeps, the BIOS recovery was not successful. See the troubleshooting section at the end of this procedure for futher information.

Open the case again by following the instructions on page 17, observing the static electricity precautions on page 15.

Place the jumper back on pins 1-2 on the J6C1 jumper.

Close the case, reconnect the cords, and turn on the computer.

Enter BIOS Setup utility by pressing F1 when prompted during startup. Once in BIOS Setup utility, press F9. The default settings for the BIOS Setup utility are loaded.

Select a BIOS field that you want to change by using the and ↓ (down arrow) keys. Press E wrote down at the beginning of the BIOS update process.

Troubleshooting: If the BIOS recovery was unsuccessful the computer will beep continously or will not beep at all. If the computer beeps continously, make sure all the BIOS files you downloaded are on your diskette. If the computer does not beep at all and the diskette drive light stays on, make sure your BIOS update diskette is a bootable diskette.

Using the BIOS Setup Utility

↑ (

up arrow)

and then reenter the values you

NTER

Managing Your System

Protecting a gainst power source prob lems

Surge suppressors, line conditioners, and uninterruptible power supplies (UPS) can help protect your system against power source problems.

Surge suppressors

During a power surge, the voltage level of electricity coming into your system can increase far above normal for a few milliseconds. Data may be lost or the system may be damaged. To protect against power surges, use a surge suppressor. The surge suppressor absorbs voltage surges and prevents them from reaching your system.

A surge suppressor plugs into an electrical outlet, and you connect your computer, monitor, and other devices to it instead of directly to the outlet.

If you have a modem, make sure your surge suppressor has jacks for the telephone and modem cables. Power surges can pass through telephone wires as well as electrical wires.

Protecting against power source problems

When purchasing a surge suppressor:

■ Make sure the surge suppressor meets the appropriate product safety

certification for your location, such as Underwriters Laboratories (UL) or Conformite European (CE).

■ Check the maximum amount of voltage the suppressor allows to pass

through the line. The lower the voltage that the suppressor allows to pass through, the better the protection for your system.

■ Check the energy absorption, or dissipation, rating. The higher the energy

absorption rating, the better the protection for your system.

■ Check for line-conditioner capabilities. A line conditioner smooths out

some of the normal line noise (small voltage fluctuations) of an electrical supply.

Line conditioners

A line conditioner protects your system from the small daily fluctuations in voltage from an electrical supply. Most systems can handle this variation, or line noise, without problems. However, some electrical sources include more line noise than normal. Line noise can also be a problem if your system is located near, or shares a circuit with, a device that causes electromagnetic interference, such as a television or a motor.

Some surge suppressors and uninterruptible power supplies include simple line-conditioning capabilities.

Uninterruptible po wer supplies

You may lose data during a total power failure. A standby Uninterruptible Power Supply (UPS) uses a battery to keep your system running during a power failure. The UPS enables you to shut down your system normally, but not run the system for an extended time.

If you purchase a standby UPS, make sure the UPS includes surge suppression and line-conditioning features.

Managing Your System

Creating a startup diskette

If your computer hard drive is damaged, you may not be able to start the computer from the hard drive. A startup diskette is a bootable diskette that enables you to start the computer and attempt to fix the problem.

When you set up Windows 95 or Windows 98, you are prompted to create a startup diskette. You can also create a startup diskette in Windows 95 or Windows 98 at any time.

To create a startup diskette:

Click Window opens.

Double-click window opens.

Click the

Insert a diskette into the diskette drive and click

Follow the directions on the screen.

select

Start

Startup Disk

and click

Settings

Add/Remove Pr og rams

tab.

Control Panel.

The Add/Remove Program Properties

Keeping a recor d of system

The Control Panel

Create Disk

configuration

In Windows 95 and Windows 98, you can print a summary of the configuration of your system and the memory allocation. This printed summary can help you troubleshoot your system.

To print a system summary:

Right-click the

Select

Click the

Click

Press

Properties

Print.

Report type

My Computer

Device Manager

select

icon on the desktop.

The System Properties window opens.

tab.

All devices and system summary

Creating a startup diskette

Protecting a gainst viruses

A virus is a program written with malicious intent for the purpose of creating havoc in a computer system.

Viruses spread through executable files, document macros, or boot sectors. Diskettes used in a contaminated computer can get a virus and transfer the virus when used in another computer. A virus can also spread through files downloaded from bulletin boards or the Internet.

Some viruses may only cause your system to beep or display messages or images on the screen. Other viruses are highly destructive and corrupt, or erase the contents of your files or diskettes. To be safe, never assume any virus is harmless. Always protect your system against viruses.

To protect your system against viruses:

■ Obtain an antivirus program and scan your computer regularly. Make sure

that your antivirus program has an update mechanism. Virus programs need to be updated periodically to keep up with new viruses.

■ Make backup copies of all files and write-protect the diskettes. A virus

cannot infect a write-protected diskette.

■ Obtain all software from reputable sources and always scan new software

for any viruses before installing it.

■ Be cautious about files you receive in e-mail or download from a network

or the Internet. If you download a file, use your virus checking software to scan the directory on your computer that contains the downloaded file before you open the file.

■ If you have doubts about the source of a Microsoft

disable the file macros before opening the file. Word and Excel are set by default to warn you if a document you are about to open contains a macro that might have a virus.

Word or Excel file,

To remove a virus:

If you suspect your system has been infected with a virus, find and remove the virus immediately using an antivirus program.

Turn off your computer and leave it off for at least 30 seconds.

Turn on the computer and rescan for the virus. If the virus is still on your computer, contact your system administrator.

Managing Your System

Checking system health with LANDesk

LANDesk® Client Manager is a desktop management interface (DMI) that lets you monitor the health of your system components. Through LANDesk, you can view software and hardware properties. You can also set LANDesk to notify you when system resources reach certain levels.

To install LANDesk Client Manager:

In the C:\DMI folder on your hard drive, double-click the launch the InstallShield

Follow the instructions that appear on the screen. If you are prompted for a password during the installation process, type lowtco.

LANDesk Client Manager comes with complete electronic documentation and online help. Refer to these documents and the program’s Help for more information.

If you ever need to restore LANDesk from the System Restoration CD that came with your system, type lowtco if prompted for a password.

wizard.

Setup

icon to

Checking system health with LANDesk

Using hard drive maintenance utilities

By regularly using the following utilities, you can help maintain the performance of your hard drive:

■ ScanDisk (Windows 95 and Windows 98)

■ Check Disk (Windows NT)

■ Disk Defragmenter (Windows 95 and Windows 98)

Using ScanDisk in Windows 95 and Windows 98

Bad sectors are parts of a hard drive or diskette that do not hold data. ScanDisk checks the hard drive for bad sectors or lost allocation units and lets you fix them. A lost allocation unit is a group of sectors that has lost its place in the table that the operating system uses to locate files.

Use ScanDisk from once a week to once a month, depending on how often you use your system. Also use ScanDisk if you have any hard drive problems.

To use ScanDisk:

Double-click the window opens.

My Computer

icon on the desktop. The My Computer

Click the drive you want to check.

Click

Click the

Select the options you want for checking the drive.

If you want ScanDisk to check more than one drive, press and hold S and click on the additional drives in the list of drives to check.

Click

Follow any instructions on screen for completing the scan.

Managing Your System

and then click

File

Tools

Error-checking status

. ScanDisk checks the drive for errors.

Start

tab.

Properties

click

. The drive’s properties window opens.

Check Now

. The ScanDisk window opens.

HIFT

Using Check Disk in Windo ws NT

Check Disk checks the hard drive for bad sectors or lost allocation units and lets you fix them. Bad sectors are parts of a hard drive or diskette that will not hold data. A lost allocation unit is a group of sectors that has lost its place in the table that the operating system uses to locate files.

Use Check Disk from once a week to once a month, depending on how often you use your system. Also use Check Disk if you have any hard drive problems.

To use Check Disk:

Double-click the window opens.

Click the drive you want to check.

Click

Click the

Select the options you want for checking the drive. Check

attempt recovery of bad sectors

Click

and then click

File

Tools

Error-checking

Start.

My Computer

tab.

click

Check Disk checks the drive for errors.

Check Now

icon on the desktop. The My Computer

Properties

. The drive’s properties window opens.

. The Check Disk window opens.

to scan the entire hard drive.

Scan for and

Follow any instructions on screen for completing the scan.

Using Disk Defragmenter in Windows 95 and Windows 98

When working with files, Windows may divide the files into pieces and store the pieces at different places on the hard drive. This division of files, called fragmentation, is normal. However, to access a file, the hard drive must search for the pieces of the file and put the file back together, which can slow down your system.

Disk Defragmenter brings all the separate pieces back together. Defragment your computer frequently to improve system performance.

Using hard drive maintenance utilities

Log off network connections before starting Disk Defragmenter, or network communication may stop the defragmentation process and restart it at the beginning. Also, do not use your keyboard or mouse during the defragmentation process or the process may stop and restart at the beginning.

Important

A disk defragmentation utility does not ship with Windows NT, but you can purchase one. If you purchase a defragmentation p rogram, mak e sure it can defragm ent the NT File System (NTFS).

To use Disk Defragmenter:

Double-click the

My Computer

window opens.

Click the drive you want to check.

Click

Click the

and then click

File

tab.

Tools

Defragmentation status

process begins. If your drive is very fragmented, It may take a half-hour or longer to defragment it, depending upon the size of the hard drive.

icon on the desktop. The My Computer

Properties

click

. The drive’s properties window opens.

Defragment Now

. The defragmentation

Managing Your System

Managing har d drive space

By deleting unneeded files from your hard drive and managing the space that is automatically allocated for saving certain files, you can help maintain the performance of the hard drive.

Checking har d drive space

In Windows, you can see a chart of the available hard drive space.

To check hard drive space:

Double-click on the window opens.

Click the drive you want to check.

Click The

and then click

File

General

tab shows you the available and used space on the drive.

Backing up files

Regularly backing up your files protects you from losing data and lets you keep fewer files on your hard drive. Back up old files to a large capacity disk drive or tape drive and delete the files from your hard drive. You can use the software that came with your tape backup drive or your large capacity disk drive to back up the files.

My Computer

Properties

icon on the desktop. The My Computer

. The drive’s properties window opens.

You can also back up files by running the Backup utility that came with your operating system. In Windows 95 and Windows 98, Backup copies files to diskettes or a tape drive. In Windows NT, Backup copies files to a tape drive.

To run Backup in Windows 95 and Windows 98:

Click

Tools

Click

Follow the instructions on the screen.

Start,

Backup

select

Programs

select

Accessories

Managing hard drive space

and then select

System

To run Backup in Windows NT:

Click

Follow the instructions on the screen.

Start Backup

select

Programs

, and then select

Deleting unneeded files

By deleting unneeded files from the hard drive, you free up space on the hard drive and help improve hard-drive performance. The following sections give you some simple ways to delete unneeded files.

Deleting Windows temporary files

During normal operation, Windows constantly creates new temporary (temp) files. You can safely delete all but the most recent temp files.

To delete temp files:

Open Explorer, click

2 3

Named

In the

type *.tmp

Look in

drop down list, select your drive letter.

Tools

select

and then click

Find

Administrative Tools

Files and Folders

Click

Find Now

Click

Modified

to maximize the Find window.

The list is sorted by date.

Highlight all the files in the list except those with today’s date.

Press D

ELETE

. The list of temp files is generated.

above the list. To see the

Deleting temporary internet files

As you visit Web sites, your browser stores temporary internet files on your hard drive in a memory cache and a disk cache. Files in the memory cache are removed when you turn off your computer. Files are saved in the disk cache until the space designated for the cache is full. See your browser’s Help files for instructions on emptying the disk cache.

You can save space on the hard drive by decreasing the size of the internet file disk cache. See your browser’s Help files for instructions.

Managing Your System

Modified

button, you may need

Emptying the Recycle Bin

When you delete a file from your hard drive in Windows, it is not immediately removed from the hard drive. Instead, the file is moved into the Recycle Bin. Because files are stored in the Recycle Bin and not deleted from the hard drive immediately, you can retrieve a file that you accidentally delete from the hard drive.

To delete all the files from the Recycle Bin, right-click the the desktop and click

You can save space on the hard drive by decreasing the size of the Recycle Bin.

Empt y Re cycle Bin

Recycle Bin

icon on

To decrease the size of the Recycle Bin:

Right-click the

Click

Properties

At the Global tab, select either

setting for all drives.

If you are configuring drives independently, click the tab for the drive you want to configure.

Move the slider to set the size of the Recycle Bin. 5% is a good initial setting.

Click OK.

Recycle Bin

. The Recycle Bin Properties window opens.

icon on the desktop.

Configure drives independently

Use one

Managing hard drive space

P ower management

The power-management features supported by your system are described in the following sections.

About soft-off

When you turn off your computer by following the Windows shutdown procedure or pressing the power button, a small amount of power (less than 5 watts) still runs to the wakeup circuitry on the system board. In this soft-off state, your computer can still respond to an incoming signal from the modem or to certain LAN commands.

To remove all power from your computer, turn off the computer and unplug the power cord. When you plug the power cord back in, the network connection LEDs may flash and the fan may start before you press the power button. This is normal.

Using suspend in Windo ws 95

Suspend is a power-management feature that can reduce power by shutting down the hard drive and reducing or turning off power to the monitor. When the system is in Suspend, it appears to be off. The computer’s power LED turns amber and the monitor goes dark, indicating that the system has entered Suspend. However, some wakeup events can bring the system out of Suspend.

When you resume from Suspend, the system returns to the state it was in without going through the normal startup routine.

Adding a suspend option to the Start menu

If it’s not already shown in the Start menu, you can add an option that puts your system into Suspend:

To add a Suspend option to the Start menu:

Click window opens.

Double-click

On the Power tab, Click opens.

Managing Your System

Start

select

and click

Settings

. The Power Properties window opens.

Power

Advanced

Control Panel.

The Advanced Properties window

The Control Panel

On the Advanced tab, check the option

Click

OK.

Show suspend command on Start

After you have added the system into suspend from a normal working state by clicking clicking

Suspend

T aking y our system out of suspend

You can take your system out of suspend by pressing any key on the keyboard or by moving the mouse. (A PS/2 or USB keyboard or mouse can bring the system out of suspend.) The power LED turns green and your system returns to the state it was in before it entered suspend.

If your system is part of a Novell network, putting your system in suspend disconnects you from your network connection. Reestablish your network connection when you take your system out of suspend.

To reestablish your network connection:

Click

Select bypasses the restart process and displays your network logon dialog box.

Type your password and click OK. Your logon script runs and your network connections are reestablished.

For more information about power management, see your Windows 95 Help or Windows documentation.

and then click

Start

Close all programs a nd log on a s a diff erent use r

Shut Down

option to the

menu, you can put your

Start

. Selecting this option

and then

Using standby in Windows 98

Windows 98 supports two standards of power management, Advanced Power Management (APM) and Advanced Configuration and Power Interface (ACPI).

The standby mode, available through both APM and ACPI, saves power by spinning down the hard drive, and by reducing or turning off power to the monitor. ACPI enables your system to save additional power in standby by controlling the power usage of individual devices, add-in boards, and hard drives.

Power management

When the system is in standby, it appears to be off. The computer’s power LED turns amber and the monitor goes dark, indicating that the system has entered standby. However, some wakeup events can bring the system out of standby.

Checking the type of power management on your system

ACPI is available only if Windows 98 was installed with ACPI enabled. If Windows 98 was not installed with ACPI enabled, APM power management is available.

To check the type of power management on your system:

Click

Start,

select

Settings

and click

Control Panel

The Control Panel

window opens.

Double-click

Click the

System

Device Manager

The System Properties window opens.

tab and double-click

System devices

of power management supported appears at the top of the list under

System devices

If you want to enable ACPI in Windows 98, see the Microsoft web site for instructions.

Putting your system into standby

You can put your system into standby by clicking selecting

Stand by

, and clicking OK. This procedure puts your system into

standby with both APM and ACPI.

Start

clicking

. The type

Shutdown

If ACPI is enabled on your system, you can also set a timer or press the power button to put your system into standby.

To set the standby timer:

Click window opens.

Double-click window opens.

On the it has been inactive for the amount of time you set.

Managing Your System

Start

Pow er Schemes

select

Settings

Power Management.

and click

tab, set the timer. Your system enters standby when

The Control Panel

Control Panel.

The Power Management Properties

To set the computer’s power button to put the system into standby:

Click window opens.

Double-click window opens.

Click the

Under

Click OK.

After you have set the power button to be a standby button, the button functions in this way:

select

Start

Advanced

When I press power button on my computer

Settings

Power Management.

tab.

and click

The Power Management Properties

Control Panel.

The Control Panel

select

Standby

State of system Length of time you

press button

Normal workin g state Less than 4 s econds System ent ers standby Normal working s tate More than 4 seco nds Computer t urns of f Standby Less than 4 seconds System returns to

Standby More than 4 seconds Computer turns off

Selecting the type of standby

If ACPI is enabled on your system, you can select one of two standby types in the BIOS Setup utility. One type reduces the power consumption of the system to 20-30 watts. The other type reduces power consumption to 10-20 watts. The more power reduction, the slower your system exits standby and returns to a normal working state. The two standby types also respond differently to wakeup events, such as network, modem, and USB communication.

See the

menu of the BIOS Setup utility for more information on the

Pow er

two stand-by types. See page 47 for more information about Setup.

T aking y our system out of standby

Do one of the following to take your system out of standby:

Result

normal working s tate

■ Press any key on the keyboard. (A PS/2 or USB keyboard can bring the

system out of standby.)

■ If your system uses APM, move the mouse. (A PS/2 or USB mouse can

bring the system out of standby.)

Power management

■ If you have set the power button to be a stand-by button, press the power

button for less than 4 seconds.

The power LED turns green, and your system returns to the state it was in before it entered standby.

If your system is part of a Novell network, putting your system in standby disconnects you from your network connection. Reestablish your network connection when you take your system out of standby.

To reestablish your network connection:

Click

Select bypasses the restart process and displays your network logon dialog box.

Type your password and click OK. Your logon script runs and your network connections are reestablished.

See your Windows 98 Help or documentation for more information on using power management

and then click

Start

Close all programs a nd log on a s a diff erent use r

Shut Down

. Selecting this option

Managing Your System

Cleaning Your System

Cleaning the mouse

If the mouse pointer on the screen moves erratically when you move the mouse, the inside of the mouse may be dirty.

To clean the mouse:

Turn off the computer and then disconnect the mouse cable from the mouse port.

Turn your mouse upside down and remove the roller ball cover.

Cup your hand under the mouse and turn your mouse right-side up. The roller ball should drop into your hand. If it does not, gently shake the mouse until the ball drops out of the socket.

Use adhesive tape to pick up any dust or lint on the surface of the ball and wipe away dirt or lint inside the ball socket. You can also blow into the socket to remove dirt and lint. Use a cotton swab dipped in isopropyl alcohol to clean the rollers inside the socket.

Let surfaces dry completely.

Return the ball to the socket and replace the cover.

Cleaning the mouse

Cleaning the keyboar d

You should clean the keyboard occasionally to free it of dust and lint particles trapped under the keys. The easiest way to do this is to blow trapped dirt from under the keys using an aerosol can of air with a narrow, straw-like extension.

If you spill liquid on the keyboard, turn off the computer and disconnect it. Turn the keyboard upside down to let the liquid drain. Let the keyboard dry for a few days before trying to use it again. If the keyboard does not work after it is dry, you may need a new one.

Cleaning the monitor screen

Use a soft cloth and window cleaner to clean the monitor screen. Squirt a little cleaner on the cloth (never directly on the screen), and wipe the screen with the cloth.

Cleaning the computer and monitor cases

Warning

Always turn off the computer and other peripherals before cleaning any components.

Use a damp, lint-free cloth to clean the computer case, monitor case, keyboard, speakers, and other parts of your system. Avoid abrasive or solvent cleaners because they can damage the finish on your components.

Your computer is cooled by air drawn in through the vents on the chassis and blown out through the power supply exhaust fan. Keep vents on the front and back of the chassis free of dust. With the computer turned off and unplugged, brush the dust away from the vents with a slightly damp cloth. Be careful not to drip any water into the vents. Do not attempt to clean dust from the inside the computer.

Cleaning Your System

When you clean the system, turn off the computer , monitor , and peripherals and unplug the power cord and modem cord (if installed). Be careful not to drip liquid into the computer, monitor, and peripherals when cleaning the system.

Troubleshooting

Introduction

If your system does not operate correctly, re-read the instructions for the procedures you have performed. If an error occurs within an application, consult the documentation supplied with the software. This section identifies solutions to some possible problems.

Introduction

Tr oubleshooting chec klist

Before turning on the system, make sure that:

The power cord is connected to the AC power-in connector and

■

an AC outlet.

The AC outlet is supplying power.

■

If a power strip is used, it is turned on, and the circuit breaker is set.

■

The voltage selection switch on the system power supply reflects

■

the proper voltage.

V erifying y our configuration

If your system is not operating correctly, the BIOS may contain an invalid configuration parameter. Enter the BIOS Setup utility program and check your configuration settings.

Troubleshooting gu idelines

As you troubleshoot your system, keep the following guidelines in mind:

Never remove the chassis cover while the computer is turned on.

■

Troubleshooting

Do not attempt to open the monitor; it is extremely dangerous. Even if the monitor’s power is disconnected, stored energy within the monitor’s components can offer a painful or harmful experience.

If a peripheral, such as the keyboard, mouse, drive, or printer does not appear to work, verify that all connections are secure.

If an error message displays on the screen, write it down, word for word. You may be asked about it when calling Technical Support.

Only qualified personnel should open the system for maintenance.

If you feel you are qualified to maintain the system yourself, make certain you are properly grounded before opening the system chassis. See Chapter 3, Case Access, for more information on preventing electrostatic damage to the system.

CD-ROM pr oblems

An audio CD produces no sound.

Probable Cause Solution

The CD is loaded incorrectly.

The speakers are not connected.

The speaker volume is turned down.

The speakers may be muted via the Multimedia volume control.

The sound card ma y not be installed correctly.

The CD-ROM drive audio cable may be installed incorrect ly.

The speakers may be fault y.

Important

Some systems do not have sound cards because sound capabilities are built into the system board.

Make certain the label is facing upward, and then try again.

Check the speak er cab l es . Mak e ce rtain they are connected properly and securely.

Check the volume control.

From the

Accessories Volume Control

turned up. Open the system, and then reseat the sound

card. Make certain the cables are connected properly.

Open the syst em and mak e certain the c ables are connected properly.

Connect a set of headphones to the line out jack to test the output. If they work, replace the speakers.

Accessories

), click

menu (

Multimedia

. Make cer tain the volume is

Start| Programs

, and then click

The CD-ROM drive is not recognized by the system.

Probable Cause Solution

The CD is not intended for PC use.

The CD is loaded incorrectly.

The CD is scratched or dirty.

Make cer tain the C D is PC co mpatible.

Make certain the label is facing upward, and then try again.

Tr y cleaning the CD with a lint-free cloth. Check the CD for scratches.

CD-ROM problems

Probable Cause Solution

The CD-ROM drive needs to be added as new hardware.

The secondary IDE device may be disab led.

The CD cables are not installed correctly.

The CD-ROM drive ma y be defective.

From the Control Panel window (

Settings| Control Panel Hardware

drive. If you are not experienced with this procedure, call Technical Support.

Restart your computer, and then press F1 to enter the Setup utility program. From the

Advanced | IDE Configuration Controller

to Auto. Open the system and check all cables

between the CD controller and the CD-ROM drive.

Replace the CD-ROM drive.

. Follow the directions for adding the

to Both and the

), double-cl ick

menu, set the

Secondary IDE Master

Start

Add New

IDE

Troubleshooting

Hard disk pr oblems

The SCSI drive is not recognized by the system.

Probable Cause Solution

The SCSI bus is not properly terminated.

The drive is configured with a conflicting SCSI address.

The cables are not connected correctly.

Make cert ain the la st device on the S CSI chain is pr operl y termi nated.

Change the device’s SCSI address to one that is not currently being used by the system.

Open the system and check the cable connectio ns.

The IDE drive is not recognized by the system.

Probable Cause Solution

The primary IDE device may be configured incorrectly.

The drive may not be configured properly.

The drive cabl es are not connected properly.

The drive controller is not seated properly.

Restart your computer, and then press enter the Setup utility program. From the

Advanced | IDE Configuration

Auto

Controller

to Consult the hard disk user’s guide for

instructions on how to configure the drive. Open the system and check all cables

connected to the co ntroller card. Open the system and reseat the drive

controll er.

Both

and the

menu, set the

Primary IDE Master

IDE

Important

Some systems do not have IDE controller cards because the IDE controller is built into the system board.

Hard disk problems

Memory/Processor prob lems

Memory errors were detected during system start up.

Probable Cause Solution

Memory was added or removed, and the new configuration was not saved in Setup utility.

The memory was installed incorrect ly.

A memory chip is faulty. Replace the card on which the faulty chip

Enter the BIOS Setup and save the new memor y configuratio n.

Check the memory for proper seating and orientation.

resides. Third-pa rty diagnostic programs can help determine which chip or memory segment is failing.

A new processor is not recognized by the system.

Probable Cause Solution

The processor was installed incorrect ly.

The processor speed was not set correctly in the Setup utility configuration mode.

The processor was not seated correctly in the socket.

Check the installation. The processor should be recognized a utomat ica lly if it w as i nstall ed correctly.

If your system BIOS enab les y ou to select the processor speed, make sure you have selected the speed properly.

Check to make sure the processor is fully seated in it s socket.

Troubleshooting

Modem prob lems

The modem is not recognized by the system.

Probable Cause Solution

The modem has not been added as new hardware.

The modem is not connected to a live phone jack.

The modem is not configured with a valid interrup t or addre ss.

The phone jack is shared by another modem or tele phone.

Add the modem as new hardware.

Make certain the line connected to the modem is live and plugged into the appropriate port on the modem (line port).

Check the system s ettings for possible conflicts. If one e x ists , cor rect the prob l em b y selecting an available interrupt and address.

If the modem shares the jack with another device, make certain the other device does not hav e the port open (for instan ce, someone is on the phone, or ano the r mo dem is in us e).

Modem problems

P eripheral/Adapter problems

A SCSI device is not recognized by the system.

Probable Cause Solution

The device needs to be added as new hardware.

The SCSI ID may be invalid.

The SCSI chai n is not terminated.

The device cables are not installed correctly.

From the Control Panel window (

Settings| Control Panel Hardware

device. If you are not experienced with this procedure, call technical support.

Assign an available SCSI ID to the device.

Make certain the last device on the SCSI chain is te rmin ated.

Open the system and check all cables between the controller and the device.

. Follow the directions for adding the

), double-cl ick

The diskette drive is not recognized by the system.

Probable Cause Solution

The diskette drive may be configured incorrectly.

The drive cabl es are not connected properly.

The drive controller is not seated properly.

Restart your computer, and then press F1 to enter the Setup utility program. From the

Boot| Removable Devices

the diskette driv e paramete rs are set correctly. Open the system and check all cables

connected to the co ntroller card. Open the system and reseat the drive

controll er.

menu, ensure that

Start

Add New

Important

The diskette drive will not read, write, or format.

Probable Cause Solution

The diskette is not IBM formatted.

Troubleshooting

Some systems do not have a floppy cont roller car d because the floppy controller is built into the system board.

Make certain the diskette you are trying to format is IBM -compati ble. If it is, tr y reformatting it.

Probable Cause Solution

The diskette is corrupte d.

The disk is write protected.

Run ScanDisk on the diskette. If errors are detected and corrected, try accessing the diskette again.

Make cer tain the wr ite-p rote ction w indow on the upper-right corner of the diskette is closed (unprotected).

The diskette drive LED illuminates continuously.

Probable Cause Solution

The diskette is corrupte d.

The cable to the driv e is not connected properly.

Remove the diskette fro m the drive. If the light remains on, try restarting the system.

Open the system and check the cable between the diskette drive and its controller. Make certain the pins are not bent or misaligned.

An adapter card is not recognized by the system.

Probable Cause Solution

The interrupt and/or I/O address is set incorrectly.

Check the address configuration of the adapter card and ensure that it does not conflict with another card in the system.

The card has not been configured through the software.

The card was not installed correctly.

Configure the card with the appropriate software.

Reseat the card and ma ke certa in that its jumpers are configured appropriately.

Peripheral/Adapter problems

Printer prob lems

The printer will not turn on.

Probable Cause Solution

The printer is not plugged in.

The printer is not turned on.

The print er is defecti ve. Try ano ther pr inter, if one is available.

Check the power cable. Make certain it is plugged into a live power source.

Make cert ain the pr inter’s power switch is depressed or set to the On position. If power is applied to the printer, the green po w er LED should be i lluminat ed.

The printer is turned on but will not print.

Probable Cause Solution

The printer is not connected to the system.

The printer is not designated as the default printer.

The printer has not been added to the system.

Check the data cab le betw een the printer and the system. Make certain it is connected to the proper port. Check the connector and cable for bent or broken pins.

If the printer to which you are trying to print is not the default printer, make certain you have selected it through the application’s printer setup function.

From the Printers window (

), double-click

Printers

directions for adding the new printer.

Start

Add Printer

The printer prints garbled text.

Settings

. Follow the

Probable Cause Solution

The wrong driver is being used for the selected pr inter.

Troubleshooting

File

From the Printers window (

), select the printer. From the

Printers

menu, click printer is using the right printer driver. If not, install the correct one.

Properties

. Make certain the

Start

Settings

System prob lems

The system will not start up.

Probable Cause Solution

The system is not connected to an AC outlet.

V oltage selection switch not set correctly.

Check the power cable(s) and verify connection to an AC power source.

Make certain the voltage selection switch is set to the co rrect power sour ce.

The system is non-responsive.

Probable Cause Solution

An error occurs during an application or your system may be out of memory.

Reboot your computer by pressing the reset button. If the system is sti ll non-re sponsive, press and hold in the power button for 4 seconds to turn the system off. Turn the system back on an follow the onscreen instructi ons.

The keyboard does not work.

Probable Cause Solution

A key was depressed while the sys tem was start ing up.

The keyboard is no t plugged in or connected properly .

Clear the sticking key, then turn off the system, wait for a few seconds, then turn the system back on.

Check the cab le . Mak e certain it is p lugged in correctly.

Something spilled into the keyboard.

The keyboard is defective.

Turn off the system. Turn the keyboard upside down to let it dry before turning the system back on.

Try a keyboard you k now is worki ng.

System problems

The mouse does not work.

Probable Cause Solution

The mouse is not plugged in or co nnected properly .

The mouse driver did not load when the system booted.

The mouse is defective. Tr y a mouse you k now is work ing.

Check the cab le . Mak e certain it is p lugged in correctly.

Load the appropriate mouse driver manually or contact Technical Support.

Troubleshooting

Video prob lems

The system is running but there is no display.

Probable Cause Solution

The monitor is not turned on.

The monitor’s data cable is not connected.

The connector or cable is damaged.

The monitor is defective.

The monitor’s brightness and cont r ast controls are turned down.

The video card is not seated correctly.

The video card is not compatible with the system.

Important

Your system board may have a built-in video adapter, so there may not be a video adapter to remove and replace.

Make certain the monitor is plugged in and turned on. If power is applied to the monitor, the green power LED should illuminate.

Make certain the monitor’s data cable is connected to the v id eo co ntro lle r on the back of the system.

Check the connector and cable for bent or damaged pins.

Connect a working monitor to the computer.

Adjust th e bright ness and c ontrast kn obs to the center position.

Open the system and reseat the video card.

PCI video cards must be compatible with the system.

The text on the display is dim or difficult to read.

Probable Cause Solution

The monitor’s brightness and cont r ast controls are turned down.

Sunlight is glaring off the display.

Adjust the brightness and co ntrast knobs un til the text becomes clear.

Position the monitor away from the sun or window.

Video problems

Probable Cause Solution

The CRT may be old. Replace the monitor.

The color monitor displays everything in black and white.

Probable Cause Solution

The system was turned on before the monitor.

The display type is set incorrectly.

Make certain the monitor is turned on, and then restart the system.

From the Control Panel window (

Settings

set the display to the appropriate monitor type, and then reboot the system.

| C

The displayed characters are garbled.

Probable Cause Solution

The video cable is damaged.

The video card has faile d .

The display setup is incorrect.

Check the ca b le and conn ectors f or bent p ins or broken wires.

Tr y another video card.

From the Control Panel window (

Settings| Control Panel

and check the sett ings. The correct vid eo type should be selected, along with a supported resolution. Check your monitor and video controller documentation for details.

The video is distorted.

Probable Cause Solution

ontrol Panel

Start

), double-click

Start

), double-click

Display

The monitor’s controls are not properly adjusted.

The connector or cable is damaged.

The surge protector or UPS is damaged.

Troubleshooting

Adjust th e monitor c ontrols until the t ext becomes clear. (See your monitor documentation for more information.)

Check the connector and cable for bent or damaged pins.

Disconnect the monitor power cable and connect it directly to the power source.

Probable Cause Solution

The monitor is too close to a source of electrical interference.

The monitor needs to b e degaussed.

Move the monitor away from sources of electric al interference, such as tel evisions, unshielded speakers, microwave ovens, fluorescent lights, and metal beams or shelves.

Tur n off the computer and monitor and leave them off for at least a half hour, and then restart the system.

Video problems

Error messa ges

This section lists common error messages that may be displayed on your monitor. These messages often indicate procedural errors such as an incorrect keystroke or a write-protected diskette. Some messages, however, may indicate a problem that requires you to consult the troubleshooting section of this manual.

Error Message Solutions

Access denied. Tr y saving to a new file or diskette.

Move the write-protection tab o ver the ho le on the back of the diskette.

Bad command or file name.

Base memory [xxx] expansion.

Checking RAM on di sk controller.

CD-ROM is not recognized.

Data error. Run ScanDisk on the reported disk. Decreasing available

memory. Diskette drive is not

recognized. Diskette drive 0 seek to

track 0 failed.

Diskette drive reset failed. Enter BIOS Setup utility and verify the disk ette

Make certain you entered th e right command . Verify the specified drive and try it again. If you are trying to exit MS-DOS to return to Windows, type

This is an informational message only. No action is required.

Your B IOS confi guration is incorre ct. Enter Setup utilit y an d ver i fy th e p ara me ter value s.

See “The CD-ROM driv e is not rec ognized by the system.” on page73.

Your B IOS confi guration is incorrect . Enter Setup utility and verify the parameter values.

See “The diskette drive is not recognized by the system.” on page78.

Enter Setup utility and v erify the disket te drive parameters. Check the dis kett e driv e cab les. M ake certain Pin 1 on the cable aligns with Pin 1 on the connector.

drive parameters. Check the dis kett e driv e cab les. M ake certain Pin 1 on the cable aligns with Pin 1 on the connector.

exit

and press

NTER

Troubleshooting

Error Message Solutions

Diskette read f ailed - strike

to retry boot.

Make certain the boot disk contains the Command.com file. Use the configuration utility (if applicable) to verify your drive or controller configuration. Press F1 to try to restart the computer.

Gate A20 failure. You may have an XT keyboard connected to

an AT system or vice versa. Make certain the keyboard is configured to work with the appropriate system. Some keyboards have a switch to select either AT or XT.

Hard disk controller failure. Make cer tain the hard disk cable is properly

connected. Open the Setup util ity prog ram a nd v erify that the correct drive type is selected.

Hard disk controller failure

- press

to try reboot.

The drive controller may be defective. Press

to try to restart the computer.

Try running Fdisk and DOS F ormat. F or more information, refer to your DOS documentation.

Insert bootable media device.

See “The IDE drive is not recognized by the system.” on page 75. See “The SCSI drive is not recognized by the system.” on page 75. Backup your files as s oon as possible.

Insufficient disk space. Check the free space on the disk volume. If

the volume is full or almost full, remove unnecessary files.

Invalid configuration information…

Enter the BIOS Setup utility and verify the parameter values.

Inva lid password. E nter y our pa ss word a gain, making certain to

enter it correctly. If you do not kn ow the password, you may need to reinstall the software you are trying to access. Startup passwords are stored in BIOS. If this password has been set and is unknown, you may be ab le to reset th e pass word via system board jumper settings.

Error messages

Error Message Solutions

Ke yboa rd cloc k line f a ilure. Try a working keyboard.

Make certain the keyboard is compatib le with the system. You may have to change the switch setting to AT.

Keyboard controller failure. Try a working keyboard.

Make certain the keyboard is compatib le with the system. You may have to change the switch setting to AT.

Keyboard controller failure. Try a working keyboard.

Make certain the keyboard is compatib le with the system. You may have to change the switch setting to AT.

Keyboard not detected. See “The keyboard does not work.” on

page 81. Tur n off the system and check the keyboard cable.

Keyboard stuck key failure. Remove any objects that may be resting on

the keyboard, and then restart the system. Check for sticky keys. Clean the keyboard if necessar y.

Memory errors were detected while the system powered up.

Memory size error. Enter the BIOS Setup utility and save the

Non-system disk or disk error.

Not enough memory. Close all programs that are not currently in

Print queue is full. Wait until the current print job has completed

Printer is out of paper. Add paper to the printer.

Required parameter missing.

Troubleshooting

See “Memory errors were detected during system start up.” on page 76.

memory co nfiguratio n. Eject the diskette and press

If the diskette is bootable, ch eck it for errors.

use.

before sending another print job. If you receiv e this error often, you nee d to add memory to the printer.

Make cer tain the pr inter is online. Make certain you entered th e right command .

If you are trying to exit MS-DOS to return to Windows, type

exit

and press

NTER

Error Message Solutions

Syntax error. M ake certain y ou entered th e right command.

If you are trying to exit MS-DOS to return to Windows, type

Time and date not set. Enter the BIOS Setup utility to set the

system’s date and time.

Write protect error . Mov e the write-protection t ab ov er the hole on

the back of the diskette.

exit

and press

NTER

Error messages

Intel E-1400 E-1400 Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Preface

Con ventions used in this manual

Safety instructions

Getting additional inf ormation

System Features

Standard f eatures

Front panel

Rear panel

V ertical desktop feature

System board

Riser card

Back

Front

Heceta IV hard ware management

System Setup

Setting up your system

Starting your system

Understanding the P o wer-On Self-T est

Setting Up the operating system

Turning off y our system

Resetting your system

Case Access

Static electricity precautions

Opening the case

Closing the case

Replacing and Adding Drives

Replacing and adding drives

Drive cabling information

Replacing the 3.5-inch diskette or CD-ROM drive

Installing an additional 3.5-inch device

Replacing the hard drive

Adding a second har d drive

System Components

Removing the system boar d

Replacing the processor

Installing memory and hard ware

Installing DIMMs

Adding an ex pansion card

Replacing the battery

Troubleshooting the battery installation

Using y our System Restoration CD

Using the BIOS Setup Utility

About the BIOS Setup utility

Updating the BIOS

Setting the system board jumper s

Recovery mode

Managing Your System

Protecting a gainst power source prob lems

Surge suppressors

Line conditioners

Uninterruptible po wer supplies

Creating a startup diskette

Protecting a gainst viruses

Checking system health with LANDesk

Using hard drive maintenance utilities

Using Check Disk in Windo ws NT

Using Disk Defragmenter in Windows 95 and Windows 98

Managing har d drive space

Checking har d drive space

Backing up files

Deleting unneeded files

Deleting Windows temporary files

Deleting temporary internet files

Emptying the Recycle Bin

P ower management

About soft-off

Using suspend in Windo ws 95

Adding a suspend option to the Start menu

T aking y our system out of suspend

Using standby in Windows 98

Checking the type of power management on your system

Putting your system into standby

Selecting the type of standby

T aking y our system out of standby

Cleaning Your System

Cleaning the mouse