USER GUIDE
20.7 cu. ft. French Door
Refrigerator w/Freezer
Drawers
NS-RFD21SS7
Before using your new product, please read these instructions to prevent any damage.
Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
IMPORTANT SAFETY INSTRUCTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Grounding requirement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Package contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Main components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Setting up your refrigerator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Before using your refrigerator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Finding a suitable location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Leveling your refrigerator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Providing proper ventilation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Providing a proper power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Using your refrigerator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Locking and unlocking your refrigerator . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Switching between Fahrenheit and Celcius . . . . . . . . . . . . . . . . . . . . . . . . 16
Setting the refrigerator temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Setting the freezer temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Using the ice-maker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Fast-cooling mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Fast Freezing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Auto mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Energy saving mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Turning off the refrigerator compartment. . . . . . . . . . . . . . . . . . . . . . . . . . 18
Adjusting the cantilever rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Adjusting the door-mounted bottle rack. . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Maintaining your refrigerator. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Removing the big drawer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Removing the lower freezer drawer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Removing, cleaning, and reinstalling the ice maker. . . . . . . . . . . . . . . . . 22
Defrosting the freezer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Shutting down your refrigerator - long vacations (several months). . . . . 23
Moving your refrigerator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Tips on saving energy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
The light-wave freshness lamps in the crispers . . . . . . . . . . . . . . . . . . . . . 25
Tips on storing food. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
ONE-YEAR LIMITED WARRANTY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
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20.7 cu. ft. French Door Refrigerator w/Freezer Drawers
Introduction
Congratulations on your purchase of a high-quality Insignia product. Your
NS-RFD21SS7 represents the state of the art in refrigerator design and is
designed for reliable and trouble-free performance.
IMPORTANT SAFETY INSTRUCTIONS
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
This symbol indicates that dangerous voltage
constituting a risk of electric shock is present
within your refrigerator.
This symbol indicates that there are important
operating and maintenance instructions in the
literature accompanying your refrigerator.
WARNING
1 Read these instructions.
2 Keep these instructions.
3 Heed all warnings.
4 Follow all instructions.
5 Do not use this appliance near water.
6 Clean only with damp cloth.
7 Do not block any ventilation openings. Install in accordance with the
manufacturer’s instructions.
8 Do not install near any heat sources such as radiators, heat registers,
stoves, or other apparatus that produce heat.
9 Do not defeat the safety purpose of the polarized or grounding-type
plug. A polarized plug has two blades with one wider than the other. A
grounding type plug has two blades and a third grounding prong. The
wide blade or the third prong are provided for your safety. If the
provided plug does not fit into your outlet, consult an electrician for
replacement of the obsolete outlet.
10 Protect the power cord from being walked on or pinched particularly
at plugs, convenience receptacles, and the point where they exit from
the appliance.
11 Do not attempt to modify or extend the power cord of this appliance.
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NS-RFD21SS7
12 Unplug this appliance during lightning storms or when it will not be
used for long periods of time.
13 Make sure that the available AC power matches the voltage
requirements of this appliance.
14 Do not handle the plug with wet hands. This could result in an electric
shock.
15 Unplug the power cord by holding the plug, never by pulling the cord.
16 Do not turn the appliance on or off by plugging or unplugging the
power cord.
17 Refer all servicing to qualified service personnel. Servicing is required
when the appliance has been damaged in any way, such as the
power-supply cord or plug is damaged, liquid has been spilled or
objects have fallen into the appliance, the appliance has been exposed
to rain or moisture, does not operate normally, or has been dropped.
18 To reduce the risk of fire or electric shock, do not expose this appliance
to rain, moisture, dripping, or splashing, and no objects filled with
liquids should be placed on top of it.
19 Do not use extension cords or ungrounded (two prong) adapters.
20 This appliance is not intended for use by persons (including children)
with reduced physical, sensory or mental capabilities, or lack of
experience and knowledge, unless they have been given supervision
or instruction concerning use of the appliance by a person responsible
for their safety.
21 Children should be supervised to ensure that they do not play with the
appliance.
22 If the supply cord is damaged, it must be replaced by the
manufacturer, its service agent, or similarly qualified person, in order
to avoid a hazard.
23 If you take off the doors, leave the shelves in place so that children may
not easily climb inside.
WARNING
Electric Shock Hazard
Failure to follow these instructions can result in electric shock, fire, or
death.
1 WARNING–Keep ventilation openings in the appliance clear of
obstruction.
2 WARNING–Do not touch the interior of the freezer compartment with
wet hands. This could result in frost bite.
3 WARNING–Do not use mechanical devices or other means to
accelerate the defrosting process, other than those recommended by
the manufacturer.
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20.7 cu. ft. French Door Refrigerator w/Freezer Drawers
4 WARNING–Do not damage the refrigerant tubing when handling,
moving, or using the refrigerator.
5 WARNING–Do not use electrical appliances inside the food storage
compartment of the refrigerator, unless they are of the type
recommended by the manufacturer.
6 WARNING–DANGER—Never allow children to play with, operate, or
crawl inside the refrigerator.
Risk of child entrapment. Before you throw away your old refrigerator
or freezer:
1) Take off the doors
2) Leave the shelves in place so that children may not easily climb
inside
7 Unplug the refrigerator before carrying out user maintenance on it.
8 This appliance can be used by children age 8 years and older and
persons with reduced physical or mental capabilities or lack of
experience and knowledge if they are given supervision or instruction
concerning the use of the appliance in a safe way and understand the
hazards involved. Children should not play with the appliance.
Cleaning and maintenance should not be performed by children
without supervision.
9 If a component part is damaged, it must be replaced by the
manufacturer, its service agent, or similar qualified persons in order to
avoid a hazard.
10 Follow local regulations regarding disposal of the appliance due to
flammable refrigerant and gas. All refrigeration products contain
refrigerants, which under the guidelines of federal law must be
removed before disposal. It is the consumer's responsibility to comply
with federal and local regulations when disposing of this product.
11 This appliance is intended to be used in household and similar
environments.
12 Do not store or use gasoline or any flammable liquids inside or in the
vicinity of this refrigerator.
13 Do not use an extension cord with this appliance. If the power cord is
too short, have a qualified electrician install an outlet near the
appliance. Use of an extension cord can negatively affect the
refrigerator’s performance.
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Grounding requirement
This appliance must be grounded. This appliance is equipped with a cord
having a grounding wire with a grounding plug. The plug must be
inserted into an outlet that is properly installed and grounded.
Improper use of the grounding plug can result in a risk of electric shock.
Consult a qualified electrician or service person if the grounding
instructions are not completely understood, or if doubt exists as to
whether the appliance is properly grounded.
Features
• 20.7 cubic foot capacity
• Electronic controls with LED display
• Dual-cycle and dual air-cooling
• Wide door shelf design
• LED lighting
• Moisture retention technology
Package contents
• 20.7 cu. ft. French Door refrigerator
• Refrigerator door handles (2) and screws
• Freezer drawer handles (2) and screws
• Fastener-ring (to level the door)
• Decorative bottom beam cover w/screws
• User Guide
• Quick Setup Guide
NS-RFD21SS7
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Main components
Front
Display/touch
pad controls
Upper freezer
Lower freezer
20.7 cu. ft. French Door Refrigerator w/Freezer Drawers
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Interior
Cantilever rack
Sliding
cantilever rack
Fruit and
vegetable drawer
Small drawer
Big drawer
Automatic
ice maker
Top freezer
Bottom freezer
NS-RFD21SS7
Butter bin
Folded
cantilever rack
Gallon bottle rack
Bottle rack
Leveling feet
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Decorative cover
for bottom beam
20.7 cu. ft. French Door Refrigerator w/Freezer Drawers
Touch pad controls and display
Refrigerator compartment indicator
Refrigerator compartment icon
ENERGY SAVING indicator
SUPER COOL indicator
(Refrigerator) OFF icon
Refrigerator temperature
AUTO MODE indicator
SUPER FRZ. indicator
Refrigerator
temperature
control
Energy saving
mode button
Ice-maker
button
ICE-MAKING indicator
Freezer compartment icon
Freezer compartment indicator
Note
Freezer temperature
When any button is pressed, the display screen turns on. If no
button is pressed for 30 seconds, the display screen turns off.
Setting up your refrigerator
Before using your refrigerator
1 Remove the interior packing.
2 Let the refrigerator stand upright for approximately four hours before
connecting it to power. This reduces the possibility of a malfunction in
the cooling system from improper handling during transportation.
3 Wash the inside with a damp warm cloth soaked in a solution of one
quart of lukewarm water to two tablespoons of baking soda.
4 Wait for approximately 24 hours after the thermostat has been set
before placing any food in your refrigerator.
5 Wait for approximately two hours after moving the unit for the coolant
fluid to settle.
Freezer
temperature
control
Auto mode
button
Child lock
button
CHILD LOCK indicator
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Finding a suitable location
• This refrigerator is designed to be free standing only.
• Place your refrigerator on a floor that is strong enough to support the
refrigerator when it is fully loaded.
• Locate the refrigerator away from direct sunlight because it may affect
the acrylic coating and heat sources may increase electrical
consumption. Ambient temperature below 50°F (10°C) or above 85°F
(29.4°C) will hinder the performance of this refrigerator. This
refrigerator is not designed for use in a garage or any other outside
installation.
• Avoid locating the refrigerator in moist areas.
Leveling your refrigerator
• It is very important for the refrigerator to be level. If the refrigerator is
not leveled during installation, the doors may not close or seal
properly, causing cooling, frost, or moisture problems.
• To level your refrigerator, rotate the leveling feet clockwise to raise the
refrigerator or counter-clockwise to lower it.
Providing proper ventilation
The refrigerator does not require any clearance on the sides or back to
ensure proper airflow to the compressor. Do not place the refrigerator
near any heat sources, such as a heater or stove, as this may put a strain on
the compressor.
NS-RFD21SS7
Note
Having someone push against the top of the refrigerator helps to
take some weight off the leveling foot, making it easier to
adjust.
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20.7 cu. ft. French Door Refrigerator w/Freezer Drawers
Providing a proper power supply
Check your local power source. This refrigerator requires a 110V-120V,
60Hz power supply.
Use a receptacle that accepts the grounding prong. The power cord is
equipped with a 3-prong (grounding) plug which mates with a standard
3-prong (grounding) wall outlet to minimize the possibility of electric
shock hazard from this refrigerator.
Using a 3-prong plug and outlet
3-prong receptacle
Using a grounding adapter
Grounding lead
Screw
Receptacle
3-prong plug
Receptacle box cover
Grounding adapter Receptacle box cover
Notes
• The refrigerator should always be plugged into its own
individual electrical outlet which has a voltage rating that
matches the rating plate.
• Never unplug your refrigerator by pulling on the power
cord. Always grip the plug firmly and pull straight out from
the outlet.
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NS-RFD21SS7
Installing the freezer drawer and refrigerator door handles
Socket-head cap screw (inside)
to secure handle to door.)
Door handle
Extended-head screw
Socket-head cap screw (inside)
to secure handle to door.)
Extended-head screw
1 Unplug the refrigerator.
2 Identify the handles. Lay all four on a flat surface. The refrigerator door
handles extend lower than the freezer drawer handles.
3.15 in. (8 cm)
2.4 in. (6.1 cm)
Freezer drawer handle
Refrigerator door handle
3 Screw the extended-head screws into the drawer/door holes with the
wrench provided. Do not overtighten. The screw heads should extend
above the surface of the drawer/door.
4 Place the drawer/door handle over the heads of the screws.
5 Install the remaining two screws into the holes on the handle, then
tighten them securely.
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20.7 cu. ft. French Door Refrigerator w/Freezer Drawers
Adjusting the refrigerator doors
The refrigerator must be level in order for the doors to be perfectly even.
If the doors are uneven, first try leveling the freezer. See “Leveling your
refrigerator” on page 10. If the doors are still uneven, raise the uneven
door, then use a pair of pliers to insert the supplied fastener-ring in the
gap between the hinge-grommet and the lower hinge. The number of
fastener-rings needed depends on the gap.
Lower hinge
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Hinge
grommet
Fastener-ring
Pliers
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Connecting the ice-maker
Connecting to the cold water supply line
1 Shut off the main water supply line and turn the ice-maker off.
2 Locate the nearest cold water line (potable water only).
3 Install the shut off valve based on instructions provided in the water
line installation kit.
Shut off valve (from water
line installation kit)
4 After connecting the water valve to the water line, turn your main
water supply back on, then turn on the shut off valve and flush several
gallons of water to clear the water supply line.
5 Turn off the shut off valve.
NS-RFD21SS7
Cold (potable) water line
Pipe clamp (from water
line installation kit)
To ice maker
Water supply line (from
water line installation kit)
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20.7 cu. ft. French Door Refrigerator w/Freezer Drawers
Connecting the water supply to the refrigerator
1 Connect the water supply tubing to the valve you installed in the
water line.
2 Connect the other end of the water supply tubing to the water
connector on your refrigerator.
5/16” water supply line
(from cold water line)
Water tube
(refrigerator)
Water connector
Note: The water connector is
provided with your refrigerator, the
water supply line is not.
Water connector
Water tube
(refrigerator)
3 Turn water on and check for any leakage.
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Installing the decorative cover for the bottom beam
• Install the bottom decorative cover using the three screws provided.
Three screws (provided)
Using your refrigerator
Notes
• If the refrigerator is unplugged or loses power, you must
wait three to five minutes before restarting it. If you
attempt to restart before this time delay, the refrigerator
will not start.
• Large amounts of food will lower the cooling efficiency of
the refrigerator.
• If you choose to change the thermostat setting, adjust it by
one increment at a time. Allow 24 hours for the
temperature to stabilize between adjustments.
NS-RFD21SS7
Plug in your refrigerator. Wait for 30 minutes, then open the door to
determine if the refrigerator is working properly.
Locking and unlocking your refrigerator
To activate the child-proof lock, press the CHILD LOCK button for three
seconds. The CHILD LOCK indicator turns on and the control panel is
locked. To unlock, press and hold the CHILD LOCK button for three
seconds. The CHILD LOCK indicator turns off and the control panel
unlocks.
These functions (below) can only be performed while in the Unlocked
state.
Switching between Fahrenheit and Celcius
To toggle between Celsius and Fahrenheit display, press and hold the
AUTO MODE button for three seconds.
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20.7 cu. ft. French Door Refrigerator w/Freezer Drawers
Setting the refrigerator temperature
1 Press the REF. TEMP. button. The refrigerator temperature display
turns on.
2 Press the REF. TEMP. button repeatedly until the desired temperature
is displayed. The temperature range is 34° to 44° F (1° to 7°C).
Setting the freezer temperature
1 Press the FRZ.TEMP. button and the freezer temperature display turns
on.
2 Press the FRZ. TEMP. button repeatedly, until the desired temperature
is displayed. The temperature range is 9° to -8° F ( -13° to -22° C).
Using the ice-maker
• To turn the ice-maker on, press the ICE-MAKER ON/OFF button. The
ICE-MAKING indicator turns on and the ice maker starts. It will take 2-4
hours to make ice, depending on the room temperature. It may take
longer the first time it is used. The ice maker checks the ice level
automatically and stops making ice when the ice bin is full.
• To turn the ice maker off, press the ICE-MAKER ON/OFF button again.
The ICE-MAKING indicator turns off.
Notes
• Under normal conditions, the ice-maker capacity is 2.86 lbs.
(1.3 kg). The capacity can change depending on how often
the door is opened and closed.
• Ice cubes may stick together or get crushed.
• If the ice-maker isn't going to be used for a long period, see
“Removing, cleaning, and reinstalling the ice maker” on
page 22.
Fast-cooling mode
Fast-cooling mode is used to counteract a sudden rise in the temperature
of the refrigerator, such as when a large amount of food is placed into the
refrigerator. The fast-cooling mode causes the compressor work for longer
cycles to maintain the desired temperature.
To activate fast-cooling mode, press and hold the REF. TEMP. button for
three seconds. The SUPER COOL indicator turns on. This deactivates all
other refrigerator modes. When the temperature of the refrigerator
compartment reaches the set temperature, fast-cooling mode turns off.
To manually de-activate fast-cooling mode, either:
• Activate the Energy-Saving or AUTO mode, or
• Press the REF. TEMP. button to adjust the temperature, or
• Press and hold the REF. TEMP. button for three seconds.
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Fast Freezing
The fast freeze mode lowers the temperature below the normal operating
temperature to quickly freeze foods. Press and hold the FRZ. TEMP.
button for three seconds. The SUPER FRZ. indicator turns on.
Turning on the Fast Freeze mode deactivates the Auto and Energy Saving
modes.
Auto mode
This mode sets the refrigerator temperature to 41° F (5° C) and the freezer
temperature to 0° F (-18° C). If the refrigerator compartment is turned off,
the auto mode will still be in effect for the freezer compartment.
Press the AUTO MODE button. The AUTO indicator turns on. Selecting
AUTO MODE automatically de-activates all other modes.
To de-activate AUTO MODE, either select another mode, or press the REF.
TEMP. or FRZ. TEMP. button.
Energy saving mode
To save energy, this mode sets the refrigerator temperature to 44° F (7° C)
and the freezer temperature to 5° F (-15° C).
Press the ENERGY SAVING button. The ENERGY SAVING indicator turns
on and all other modes are disabled.
To manually de-activate the Energy Saving mode, either:
• Activate another mode, or
• Press the REF. TEMP. or FRZ. TEMP. button, or
• Press the AUTO MODE button.
NS-RFD21SS7
Turning off the refrigerator compartment
When the refrigerator compartment will remain empty for a long period
of time, the refrigerator compartment can be turned off (the freezer
compartment stays on).
To turn off the refrigerator compartment, press and hold the ENERGY
SAVING button for three seconds. The refrigerator compartment icon
turns off and the OFF icon turns on. The refrigerator temperature display
read shows “--”.
To turn the refrigerator compartment back on, press and hold the
ENERGY SAVING button for three seconds. The refrigerator compartment
icon turns on, the OFF icon turns off, and the refrigerator temperature
display returns to normal.
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20.7 cu. ft. French Door Refrigerator w/Freezer Drawers
Adjusting the cantilever rack
The cantilever rack can be adjusted to different heights.
1 Raise the rack, then take it out by tilting it upward.
2 Insert the top leg into a slot on the bracket, then insert the bottom leg
into a slot on the bracket.
Top leg
Bottom leg
Bracket
Adjusting the door-mounted bottle rack
Raise the bottle rack evenly with both hands, then pull out to remove it.
Reinsert it in the reverse order at the height you want.
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Maintaining your refrigerator
Your refrigerator is designed for year-round use with only minimal
cleaning and maintenance.
When you first receive it, wipe the cabinet with a mild detergent and
warm water, then wipe dry with a dry cloth. Do this periodically to keep
your refrigerator looking new.
Caution
To prevent damage to the finish, do not use:
• Gasoline, benzine, thinner, or other similar solvents.
• Abrasive cleaners.
1 Turn off the refrigerator and unplug it from the wall outlet.
2 Remove all food.
3 Wash the inside with a damp warm cloth soaked in a solution of one
quart of lukewarm water to two tablespoons of baking soda solution.
4 Be sure to keep the door gasket (seal) clean to keep the refrigerator
running efficiently.
5 Dry the interior and exterior with a soft cloth.
Note
If the interior LED light should require changing, contact
Customer Service to have it replaced.
NS-RFD21SS7
Removing the big drawer
1 Pull out the big drawer until it stops.
2 Locate the hooks on the left and right sides of the drawer bottom.
Hook
Sliding rail
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Big drawer
20.7 cu. ft. French Door Refrigerator w/Freezer Drawers
3 Grip the hook with needle nose pliers or tweezers and push it up, then
remove it from the groove in sliding rail. Remove the hook on the
other side using the same method.
4 Remove the drawer.
5 Install the drawer by reversing this process.
Removing the lower freezer drawer
1 Pull out the lower freezer drawer until it stops.
2 Press the buttons in both slots at the same time, then pull out the
freezer drawer until it stops again.
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3 Lift the drawer off the rails and remove it.
4 Reverse this procedure to reinstall the drawer.
Removing, cleaning, and reinstalling the ice maker
lf the ice maker isn't used for a long period of time, the ice cubes that are
produced might have unpleasant smell. You must take out and clean the
ice maker.
1 Turn the dial to the Unlocked position, then pull to remove the ice
maker.
NS-RFD21SS7
Locked position
2 Rinse the ice maker in clean, warm (not hot) water (don't use
detergent).
3 Air dry the ice maker completely, otherwise water droplets in the ice
maker might cause it to function abnormally.
4 Insert the ice maker onto the ice maker and rotate to the Locked
position.
Unlocked position
Rack
Ice maker
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20.7 cu. ft. French Door Refrigerator w/Freezer Drawers
Defrosting the freezer
This refrigerator is frost free, so you don't need to defrost it. You just need
to clean it periodically, following the above instructions.
Shutting down your refrigerator - long vacations (several months)
1 Turn off the refrigerator and unplug it from the wall outlet.
2 Remove all food.
3 Clean the refrigerator.
4 Leave the door open slightly to avoid possible formation of
condensation, mold, or odor.
Caution
Use extreme caution with children. The refrigerator should not
be accessible to child's play.
Moving your refrigerator
1 Turn off the refrigerator and unplug it from the wall outlet.
2 Remove all food.
3 Securely tape down all loose items inside your refrigerator.
4 Tape the doors shut.
Be sure the refrigerator stays in the upright position during
transportation.
Removing and installing the ice maker
When the ice maker isn't going to be used, you can remove it and use the
the space as a part of the freezer compartment.
1 Turn the ice maker off.
2 Open top freezer drawer.
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NS-RFD21SS7
3 Pull the ice-maker out (1) then downwards, so that the ice maker is
unhooked (2).
Ice maker hook
Power socket
Power connector
4 Pull down the ice maker's power plug so that it is detached from the
ice maker's power socket (3), then remove the ice maker.
5 Reinstall the big drawer and close it.
6 To reinstall, reverse this procedure, then turn the ice maker on.
Tips on saving energy
• Locate your refrigerator in the coolest area of the room, away from heat
producing appliances or heating ducts and out of the direct sunlight.
• Let hot foods cool before placing them in the refrigerator. Overloading
the refrigerator forces the compressor to run longer. Foods that freeze too
slowly may lose quality or spoil.
• Wrap foods properly and wipe containers dry before placing them in the
refrigerator. This cuts down on frost build-up inside the refrigerator.
• Organize and label food to reduce door openings and extended searches.
Tips on storing food
• You cannot store a gallon of milk in the refrigerator unless you lower the
top shelf so far that the bottom shelf becomes unusable. We suggest
purchasing two half gallons and storing them in the door.
• Do not store food which goes bad easily at low temperature, such as
banana, and melon.
• Allow hot food to cool prior to storing. Placing hot food in the
fridge-freezer could spoil other food, and lead to higher electric bills.
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20.7 cu. ft. French Door Refrigerator w/Freezer Drawers
• When storing food, use a container with a lid whenever possible. This
prevents moisture from evaporating, and helps food to keep its taste and
nutrients.
• Do not block air vents with food. Smooth circulation of cold air keeps the
refrigerator and freezer temperatures even.
• Do not open the door frequently. Opening the door lets warm air enter
the unit, and can cause the temperature to rise.
• To adjust the temperature control easily, do not store food near the
temperature control dial.
• Never keep too many foods in the door rack, as this may stop the door
from fully closing.
• Do not store bottles in the freezer compartment - they may break when
frozen.
• Do not refreeze food that has been thawed. This causes a loss of taste and
nutrition.
• Frozen foodstuffs should be stored packed (in polyethylene film,
aluminum foil, etc.) in the freezer compartment.
The light-wave freshness lamps in the crispers
This feature uses light waves to promote and extend photosynthesis, in
order to preserve fruits and vegetables.
The light-wave freshness lamps turn on when the refrigerator door is
opened. The lamps turn off when the door has been open for one minute
or more. After the refrigerator door is closed, the lamps cycle on for 10
minutes, then turn off for five minutes.
Troubleshooting
Error codes
LED display Problem
E1 Refrigerator Sensor Error-R compartment
E2 Refrigerator Sensor Error-F compartment
E3 Ice temperature Compartment
E4 Defrosting Sensor Error-R EVA
E5 Defrosting Sensor Error-F EVA
E6 Communication Error
E7 Ambient Sensor Error
E9 F-compartment High Temperature Alarm
E0 Ice_make_Initial Error
www.insigniaproducts.com
Caution
Do not try to repair your refrigerator yourself. Doing so
invalidates the warranty.
25
PROBLEM POSSIBLE CAUSE POSSIBLE SOLUTION
The refrigerator does
not operate.
The compressor turns
on and off frequently.
Food in the refrigerator
compartment is
freezing.
Food in the refrigerator
compartment is not
cold.
The refrigerator is unplugged. Make sure that the refrigerator is plugged in and that the plug
The thermostat is set to the
STANDBY position.
The fuse on the circuit is blown
or the circuit breaker is
tripped.
Power failure. If a power failure occurs, the refrigerator turns off. Wait until the
The door has been opened too
often or was not closed
properly. The door seal may be
dirty.
The room temperature is
hotter than normal.
A large amount of food was
recently added to the
refrigerator.
The thermostat is not set
correctly.
The refrigerator does not have
the correct clearances.
The refrigerator has recently
been disconnected for a period
of time.
The thermostat is set too cold. Set the thermostat to a warmer setting.
The door has been opened too
often or was not closed
properly.
You have just added a large
amount of food to the
refrigerator or freezer
compartments.
The thermostat is set too
warm.
The door gasket does not seal
properly.
The refrigerator has recently
been disconnected for a period
of time.
is pushed completely into the outlet.
Press the SET button until LED 3 lights.
Check the house fuse/circuit breaker box and replace the fuse or
reset the circuit breaker.
power is restored.
Make sure that the door is closed properly. Clean the door seal if
necessary.
This is normal, under the circumstances.
This is normal, under the circumstances.
Reset the thermostat correctly.
The refrigerator should be no closer than 7.87 inches (20.04 cm)
inches from the adjacent walls.
Allow four hours for the refrigerator to cool down completely.
Make sure that the door is closed properly.
Allow time for the new food to cool, then check again.
Adjust the thermostat to a colder setting.
Clean the gasket.
Allow four hours for the refrigerator to cool completely.
NS-RFD21SS7
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20.7 cu. ft. French Door Refrigerator w/Freezer Drawers
PROBLEM POSSIBLE CAUSE POSSIBLE SOLUTION
The refrigerator makes
unusual noises.
Moisture is building up
in the interior of the
refrigerator.
The refrigerator door
does not close
completely.
The exterior of the
refrigerator is warm.
There is a popping or
crackling sound when
the compressor comes
on.
There is a bubbling or
gurgling sound, like
water boiling.
Vibrations. The refrigerator is not on a
There is moisture
forming on the external
walls of the refrigerator.
The refrigerator
enclosure emits heat
during operation
especially in the
summer
The refrigerator may not be
level on the floor.
The body of the refrigerator is
touching a wall.
The pump may be supplying
water to the ice maker.
The door has been opened too
often or was not closed
properly.
The refrigerator is in a location
that is very humid.
The food in the refrigerator is
not packaged properly.
Food packages are interfering
with the door.
The shelves are out of position. Adjust the shelves properly.
The door gaskets are dirty. Clean the door gaskets.
The refrigerator is not level. Level the refrigerator with the leveling feet.
This is normal.
This is normal. The sound should level off or disappear as the refrigerator
This is normal.
level or sturdy surface.
The refrigerator may be
touching a wall.
The door may be slightly open. Make sure that the door closes completely.
This is caused by heat from the
condenser and it is a normal
phenomenon.
Level the refrigerator with the leveling feet.
Move the refrigerator out from the wall.
This is normal.
Make sure that the door is closed properly.
Move the refrigerator to a dryer location.
Repackage the food in the refrigerator to make sure that it is
sealed.
Move the food packages or remove some food.
continues to run.
Make sure that the refrigerator is on a level, sturdy surface.
Level the refrigerator with the leveling legs.
Make sure that the refrigerator is not touching a wall.
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27
PROBLEM POSSIBLE CAUSE POSSIBLE SOLUTION
You may notice
condensation on the
exterior surface and
door seals of the freezer
when the ambient
humidity is high
A buzz will be emitted
by the compressor
running, especially
when starting up or
shutting down
This is a normal phenomenon.
The condensation can be
wiped away with a dry towel.
This is normal.
Specifications
Dimensions (WxDxH) 35.9 x 28.7 x 69.9 in. (91.1 x 72.9 x 177.5 cm)
Weight 293.2 lbs.(133 kg)
Power requirements 115 V~60Hz
Current 2.7A
NS-RFD21SS7
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20.7 cu. ft. French Door Refrigerator w/Freezer Drawers
ONE-YEAR LIMITED WARRANTY
Definitions:
The Distributor* of Insignia branded products warrants to you, the original purchaser of this new
Insignia-branded product ("Product"), that the Product shall be free of defects in the original
manufacturer of the material or workmanship for a period of one (1) year from the date of your purchase
of the Product ("Warranty Period").
For this warranty to apply, your Product must be purchased in the United States or Canada from a Best
Buy branded retail store or online at www.bestbuy.com or www.bestbuy.ca and is packaged with this
warranty statement.
How long does the coverage last?
The Warranty Period lasts for 1 year (365 days) from the date you purchased the Product. Your purchase
date is printed on the receipt you received with the Product.
What does this warranty cover?
During the Warranty Period, if the original manufacture of the material or workmanship of the Product is
determined to be defective by an authorized Insignia repair center or store personnel, Insignia will (at its
sole option): (1) repair the Product with new or rebuilt parts; or (2) replace the Product at no charge with
new or rebuilt comparable products or parts. Products and parts replaced under this warranty become
the property of Insignia and are not returned to you. If service of Products or parts are required after the
Warranty Period expires, you must pay all labor and parts charges. This warranty lasts as long as you own
your Insignia Product during the Warranty Period. Warranty coverage terminates if you sell or otherwise
transfer the Product.
How to obtain warranty service?
If you purchased the Product at a Best Buy retail store location or from a Best Buy online website
(www.bestbuy.com or www.bestbuy.ca), please take your original receipt and the Product to any Best Buy
store. Make sure that you place the Product in its original packaging or packaging that provides the same
amount of protection as the original packaging.
To obtain warranty service, in the United States call 1-888-BESTBUY or in Canada call 1-866-BESTBUY. Call
agents may diagnose and correct the issue over the phone.
Where is the warranty valid?
This warranty is valid only in the United States and Canada at Best Buy branded retail stores or websites to
the original purchaser of the product in the county where the original purchase was made.
What does the warranty not cover?
This warranty does not cover:
•Customer instruction/education
•Installation
•Set up adjustments
•Cosmetic damage
•Damage due to weather, lightning, and other acts of God, such as power surges
•Accidental damage
•Misuse
•Abuse
•Negligence
•Commercial purposes/use, including but not limited to use in a place of business or in communal
areas of a multiple dwelling condominium or apartment complex, or otherwise used in a place of
other than a private home.
•Modification of any part of the Product, including the antenna
•Display panel damaged by static (non-moving) images applied for lengthy periods (burn-in).
•Damage due to incorrect operation or maintenance
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29
NS-RFD21SS7
•Connection to an incorrect voltage or power supply
•Attempted repair by any person not authorized by Insignia to service the Product
•Products sold "as is" or "with all faults"
•Consumables, including but not limited to batteries (i.e. AA, AAA, C etc.)
•Products where the factory applied serial number has been altered or removed
•Loss or Theft of this product or any part of the product
•Display panels containing up to three (3) pixel failures (dots that are dark or incorrectly illuminated)
grouped in an area smaller than one tenth (1/10) of the display size or up to five (5) pixel failures
throughout the display. (Pixel based displays may contain a limited number of pixels that may not
function normally.)
•Failures or Damage caused by any contact including but not limited to liquids, gels or pastes.
REPAIR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE REMEDY FOR BREACH
OF WARRANTY. INSIGNIA SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES
FOR THE BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT, INCLUDING, BUT NOT
LIMITED TO, LOST DATA, LOSS OF USE OF YOUR PRODUCT, LOST BUSINESS OR LOST PROFITS. INSIGNIA
PRODUCTS MAKES NO OTHER EXPRESS WARRANTIES WITH RESPECT TO THE PRODUCT, ALL EXPRESS AND
IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES
OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN
DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES, WHETHER EXPRESS OR
IMPLIED, WILL APPLY AFTER THE WARRANTY PERIOD. SOME STATES, PROVINCES AND JURISDICTIONS DO
NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY
NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE
OTHER RIGHTS, WHICH VARY FROM STATE TO STATE OR PROVINCE TO PROVINCE.
Contact Insignia:
1-877-467-4289
www.insigniaproducts.com
INSIGNIA is a trademark of Best Buy and its affiliated companies.
*Distributed by Best Buy Purchasing, LLC
7601 Penn Ave South, Richfield, MN 55423 U.S.A.
©2018 Best Buy. All rights reserved.
Made in China
30
www.insigniaproducts.com
www.insigniaproducts.com
1-877-467-4289 (U.S. and Canada) or 01-800-926-3000 (Mexico)
INSIGNIA is a trademark of Best Buy and its affiliated companies.
Distributed by Best Buy Purchasing, LLC
7601 Penn Ave South, Richfield, MN 55423 U.S.A.
©2018 Best Buy. All rights reserved.
Made in China.
V10 ENGLISH
18-0391
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