Ingenico Move 5000 User Manual

Download

Move 5000

User Guide

Optional

www.ingenico.com

28-32, boulevard de Grenelle, 75015 Paris - France / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35

Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre

Contents

1_Introduction

2_Presentation

2_1 Content of the box

2_2 Overview on the MOVE/5000

2_3 Keyboard details and functionality

2_4 Touch panel

3_Use of the terminal

3_1 Switching off the terminal

3_2 Reading card

3_3 Scan Engine (Optional)

4_Installation

4_1 Recommendations

4_2 Terminal connections

4_2_1 uUSB

4_2_2 DC Jack

4_2_3 MicroSD memory Card

4_2_4 Audio Jack (optional)

4_3 Opening trap door

4_4 SAMs & SIMs

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4_5 Battery

4_5_1 Main characteristics

4_5_2 Installing the battery

4_5_3 Charging the battery

4_5_4 Changing the battery

4_6 Paper roll

4_6_1 Main characteristics of INGENICO paper roll

4_6_2 Installing paper roll

5_Recommendations

5_1 Safety

5_2 Security of your terminal

5_3 Fixed installation

6_Standards

6_1 Environment (WEEE, Batteries and Packaging)

6_2 FCC/IC Compliance

6_3 MIC Compliance

7_Troubleshooting

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1_Introduction

We hope that you will be fully satised with yo ur new terminal MOVE/ 5000. This terminal is available in different models. Please select by yourself in this documentation items related to yo ur model.

Read this guide to unders tand and make the be st use of yo ur terminal. It presents you the n ecess ary information ab out use, installation , maintenance, safet y and security re commen dations.

WARRANTY / SECURITY

Use only the power supply included with the pro duct to ensure be st per formance and safe ty. Maintenance should only be provided by Ingenic o authorized technician. Failure to comply with these ins tructions will void the manufacturer’s responsibility.

This symbol indicates an important Warning .

This symbol indicates a piece of advice.

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2_Presentation

2_1 Content of the box

MOVE/5000 terminal unit equipped with a paper roll

A battery pack disconnected

Power adapter

WARNING

The power s upply unit provided with yo ur equipment is specially designed for Ingenico terminals. Do not use any other power supply. The use of a power s upply with apparently similar voltage/current characteristics may damage your terminal.

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User guide

ADVICE

Keep the packaging. It must be re-used whenever the terminal is shipped.

2_2 Overview of the MOVE/5000

Terminal unit

3’’5 LCD Display with touch panel

Easy loading printer

Backlit keyboard

Smart card reader

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Magnetic card reader

Compartment where are located:

the battery pack the modules SAM1/SAM2/SIM1/SIM2 the 2nd Sma rt card reader (optional)

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Weight (without p aper roll no r battery)

310g

Dimensions (L x w x h) 169x78x57 mm

Electrical mains network

Connections on terminal

100-240VAC / 50-60 Hz - Class II equipment

Micro USB AB serial link Power connector Contac ts for Cradle

2_3 Keyboard details and functiona-

lity

Some keys can have other functions according to the applications that are in the terminal.

The functions key accesses the different application menus

The red key cancels the procedure in progress

The yellow key cancels the last character

The green key validates input selections and information. It is also used to switch on

the terminal

Feed paper a few centimers if pressed for a long time

(more than 2 seconds)

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2_4 Touch panel

Move/50 00 features touch screen display, allowing user intera ction via nger or a st ylus. Note that there are 2 different stylus pens depending on the touch screen type, o ne for Move/5000 with resistive touch screen and one for Move/ 5000 with capacitive touch screen as shown below :

Resistive stylus

Stylus location

Capacitive stylus

Retrac table st ylus is located at the back cover as shown above :

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3_Use of the terminal

ADVICE

Before to use the terminal, always check if the roll of paper is present.

3_1 Switching off the terminal

If the bat tery is empty and th e terminal in use is removed from its base, th e terminal automatically shuts of f.

It may also be switch by pressing simultane ously and (yellow key) for one second. In order to restart the terminal, p ress on the keyboard.

3_2 Reading card

Magnetic stripe card

The card c an be read either from b ottom to top or from top to botto m, with the s tripe facing the terminal. Use a regula r movement in o rder to ensure a reliable card reading.

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Smart card

Card reader: insert the card horizontally with the chip facing

upwards and leave in position through out the transac tion.

2nd card reader (Optional): is located under terminal trapdoor (on ba ck of the terminal ). Insert the card up side down chip facing the terminal.

Contactless (optional)

Bring the card rmly up to the active zon e. Keep the ca rd close to the reader during the transac tion

The 4 virt ual LEDs are displayed during the transac tion.

The terminal behavior fo r the cardh older may depend on:

The terminal environment Local usage (language…)

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3_3 Scan Engine (Optional)

An optional Camera Autofocus with LED or an optional Barcode module can be t ted on back of Move/5 000 terminal (dedicated reference).

About c amera feature, 11.16.7B SDK minimum is required to have the benet of Honeywell® Library.

Camera or Barecode location

Different formats barcode can be dec oded, e xhaustive list is given below :

UPC EAN CODES 11,39, 93 & 128 Interleaved 2 of 5 CODABAR & CODABLOCK GS1_DATABAR (RSS) & DATABAR_EXPANDED QR_CODE DATA _M ATR IX AZTEC PDF417 & Micro PDF 417 MAXICODE PO STA L C ODES

If other types of barcode formats have to be deco ded, please share your requ est with your Region Co ordination Manager to ch eck the feasibility.

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4_Installation

4_1 Recommendations

Location of the Move5000

Place the ba se on at surface near an elec tric socket and acco rding to the base to the teleph one or a Ethernet so cket. The terminal should be placed far from any very hot zones, protected f rom vibratio ns, dust, damp and elec tromag netic radiation (compu ter scre en, anti-th eft barrie r etc. ).

Operating conditions

Ambient temperature from +0°C to +50°C

Max relative humidity 85% at +40°C

Battery charging conditions

Ambient temperature from +0°C to +40°C

Storage conditions

Ambient temperature from -20°C to +55°C

Max relative humidity 85% at +55°C

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4_2 Terminal connections

4_2_1 uUSB

There is an USB conne ctor (microAB) on th e left side of the Move/5000 Wireless terminal (see below picture). This connec tor manages Host and Slave connexions.

The terminal supports USB Keys with FAT16 or FAT32

The USB Key has to be use d with an USB a dapter (refers to accessories section)

USB micro AB

Connector used for USB Key, etc...

*MicroAB co nnector durabili ty: up to 10 000 mating cycle s

4_2_2 DC Jack

Power Supply Jack

Connector used to plug DC power supply 5V delivered by Ingenico

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4_2_3 MicroSD memory Card

Insert the MicroSD M emory C ard into the connec tor slot as shown on the gure.

MicroSD connector is locate d on terminal sid e. The terminal supports Micro SD up to 32GB

microSD connector

4_2_4 Audio Jack (optional)

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Audio Jack 3"5

4_3 Opening trap door

CAUTION

Switch off the terminal before opening the trap door.

Turn the terminal an d unclip the trapdoor by pushing on the clip with as shown with the arrows on the pictu re

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4_4 SAMs & SIMs

The conn ector modules s ecurit y SAM/ SIM are loc ated inside t he terminal, in a clos ed comp artment.

SAMs and SIMs are indentied by the engraved marks on the lower housing

When introducing a SA M/SIM in its slot, be su re to put the cut corner as in dicated on the engraved marks

SAM 1 Connector

SAM 2 Connector

SIM 2 Connector (Dual SIM terminals)

or SAM3 connector

SIM 1 Connector

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4_5 Battery

4_5_1 Main characteristics

Characteristics Li-ion 2900 mAh

Charge (power supply-1.5A)

Battery life

* The batte ry capacity depen ds on the model of term inal and it s use

4_5_2 Installing the battery

WARNING

Check that the terminal is not conne cted to the main elec tric network.

Turn your terminal and unclip the batter y trapdo or by pushing on th e button as shown on the picture

Disengage the trap door

Take the batter y pack included in the box Locate the battery pac k connector beside the bat tery

compar tment

Plug the bat tery p ack connector a ccordin g to the connector locating system and (as shown on pict ure). Verify that it locks.

Place the battery pack in its compartment.

Close the batter y compa rtment trapdo or.

50% capacity in 1,5 h; full capacity in 4 hours

450 transactions in GPRS with fully charge d battery, printing and backlit activated Can remain powered ON up to 150 hours with connected GP RS link and terminal in sleeping state starting with fully charged bat tery and withou t energ y consumption related to ba cklit or radio link

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Battery compartment

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4_5_3 Charging the battery

When does the bat tery ne ed to be charged?

On initial star t up, charge the bat tery un der the environmental conditions stated above

When use d daily, the terminal recharges its batteries each tim e it is placed on it s base . Charging is automatic

When use d with a terminal p ower supply : conne ct the power supply to Move5000 power conn ector.

How does the battery nee d to be charged?

The environ ment in which the charge takes place inuences batter y lifetime and autono my (number of transa ctions)

The optimal conditions are as follows:

/ Charging away f rom any external heat s ource (radiator, sun,

enclose d area…)

/ The optimal temperature is bet ween +15°C and +25°C

How can the b atter y be charg ed?

Using the base

Place the ter minal on its base

Check if th e battery symb ol is ashing or moving (=battery charging).

Using the terminal power supply (the terminal is out of it s base)

Connect the terminal power supply unit to use the jack connecto r located on the lef t side of the terminal.

Connect the power supply unit to the power supply mains network

Check to s ee if the batte ry symbol is a shing or moving(=b attery charging)

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4_5_4 Changing the battery

It is imperative to use a bat tery au thorized by Ingenico. There is danger of explosion if battery used is not approved by Ingenico.

Remove the terminal from its base Turn it off by pressing simultan eously and (yellow

key) for abo ut one se cond Remove the b atter y trapdoor (se e section 4. 5. 2“ins ta lli ng

battery”) Carefully disconnect battery, following the instruc tions below,

For stan dard bat tery : Unlock the connec tor by pressing the locking mechanism as indicated by F1 arrow while pulling this conne ctor (F2 arrow ). Release traction on it as soon as the connector comes unclipped Finish extracting connector by tilting it slightly (F 3 arrow) to bring it away from the terminal ho using

Following the ins tructions below fo r Hardpack battery :

Unlock the connec tor by moving up the batter y pack latch (F1)

Finish extracting battery

pack by raising slig thly the connec tor to bring b atter y pack away from the terminal housing. (F2)

Connect and install the new battery by following the instruc tions in se ction 4.5.2 “Installing batter y”

Close the batter y trapdoor and charge the n ew battery. See se ction «Charging the Batter y»

In order to preserve the environn ement, dispose us ed batter y in compliance with current countr y recycling legislation.

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4_6 Paper roll

4_6_1 Mains characteristics of INGENICO

paper roll

R40 pape r roll Characteristics Precisions

Colour White

Width

Diameter

Length

The ther mal paper can be deteriorated by poor storage conditions, so we recommend yo u to avoid:

/ storage in hot wet places (near air-conditioner, humidity

higher than 85%)

/ exposure to sunlight or ultraviolet fo r long periods / contac t with organic solvents (solvent t ype adh esive) / direct contact with materials containing plasticizers (PVC

transparent folders or envelopes)

/ direct contact with «diazo» papers / direct contact with water / Rubbing or pressing the p aper too strongly

WARNING

For best produc t performance, only use heat sensitized paper approved by In genico.

WARNING

Switch off the terminal prio r to installing a paper roll. Use only paper approved by Ingenico. The use of n on approved paper is likely to damage the printer of your terminal.

58 mm

40 mm

About 18 metres

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4_6_2 Installing paper roll

Open the p aper com partment by lifting t he catch lo cated at the rear of th e terminal and pull the cover to the rear of th e terminal.

Insert the paper roll in the compartment following the directions shown on the below pict ure

Pull the pap er up to the to p of the terminal

Maintain the paper and close the lid

Press simultaneously on both upper corners of the paper ap, as shown by arrows on pic ture, until it clips into position

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ADVICE

If you insert a new R40 paper roll, tear off the rst length (one complete turn to avoid printing on adhesive tape footprint).

5_Recommendations

5_1 Safety

Powering down the Move/5000 :

Disconne ct the Move/5000 power supply block adapter from the electrical mains network .

Lithium cell

The Move/5000 is tted with an internal lithium cell which can only be accessed by a qualied technician.

Battery

Move5000 is tted with battery specially designed for this terminal.

Only use the appropriate chargers and bat teries listed in the Ingenico’s catalog ue.

Do not sho rt-circuit the battery. Do not at tempt to op en the bat tery co ntainer. Used batteries must be disposed of at t he appropriates sites.

WARNING

There is a risk of explosion if the battery is incorrectly replaced or is placed in a re.

Electrical power outlet

The electrical outlet must meet the following criteria :

Must be ins talled nea r the equipment and easily accessible; Must meet standards and reg ulations in the countr y where

used; For typ e A plug, th e protec tion of the installation must be

set to 20 A

SAR exposure

Maximum SA R value : 1.8 80 W/kg (LTE F DD I 2100 MHz) Maximum simultaneous S AR value : 1.998 W/kg

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The power supply label contains seven symbols :

Double insulation symbol

DC current output

AC current input

DC Power jack polarity

In door use only

International Ef ciency Marking Protocol (Energy Star Level 5)

International Ef ciency Marking Protocol (Energy Star Level 6)

SAM1/SAM2/SIM1/(SAM3/SIM2) readers compartment

The trap door for battery, SAM1/S AM2/SIM1/(SAM3/ SIM2), readers located underneath the terminal, must be in place during the normal operation of the terminal. See s ections «Removal of SAM1/S AM2/SIM, modules» as well as «Connec ting the bat tery».

On airplanes

Your handset must be switched of f by removing the battery pack. Remove the b atter y from the terminal when o n an airplane. Non-compliance with these safety rules may result in legal action and/or a ban o n later acce ss to cellular net work services.

Explosion areas

Certain re gulations restric t the use of radio equipment in chemical plants, fuel depot s and any site wh ere blasting is c arried out. You are urged to comply with these reg ulations. T he terminal shall be protec ted by a spe cially  tte d and certi ed cover enabling use in proximity to a fuel pump.

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Electronic health appliances

Your handset is a radio transmitter which may interfere with health appliances, su ch as hearing aids, pacemaker, hospital equipment, etc. Your doctor or the equipment manufact urer will be able to provide you with appropriate advice.

External connection

All external circuits co nnected to the Move/500 0 must be SELV (Safet y Ext ra Low Voltage) and LP S (limited power source) within the meaning of section 2.2 and 2.5 of the standard IEC6 0950 1:2005+/A1:2010 and EN60950-1:2006+/A11:2009+/A1:2010+/ A12:2011

Cleaning

To clean the terminal, use a soft cloth slightly moistened with water. Do not clean th e electrical conne ctions ; do not use solvents , detergents or abrasive products.

5_2 Security of your terminal

Your device fulls current applicable PCI PTS security requirements. Upon receipt of your terminal you should check fo r signs of tampering of the equipment. It is strongly advised that these checks are performed reg ularly after receipt. You should check, for example: that the keypad is rmly in place; that there is no evidence of un usual wires that have be en conne cted to any port s on your ter minal or ass ociated equipment , the chip card reader or any other part of your terminal. Such che cks would p rovide warning of any unaut horised modications to your terminal, and other suspicious b ehaviour of individuals that have access to your terminal. Your terminal detect s any “tampered state”. In this state the terminal will repeatedly ash the mes sage” Alert Irruption!” and fur ther use of the terminal will not be possible. If you obser ve the “Alert Ir ruption!” messa ge, you should conta ct the ter minal helpdesk immediately. You are stron gly advise d to ensure that privilege d access to your terminal is only granted to s taff that have been independently veried as being trustwor thy. The terminal must never be put in or left at a location where it c ould be stolen or replaced by another device.

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5_3 Fixed installation

If the device is to b e used in a sit uation where it is not pos sible for the cardholder to pick up a nd shield their PIN entry th emselves, the device may be used witho ut PIN shield, b ut it must b e installed in the following manner:

a) The device must be angled at 45 or more, so that oversight of the PIN entry from the rear of the device is not possible.

b) The device must either b e tte d in a swivel stan d – so that th e customer can position the device in the best angle to prevent oversight – or the device m ust be xed in the bes t possible p osition to prevent oversight if such a generic position exis ts in the sp ecic enviro nment to which the device is installed .

c) The device environment must be accompanied with conspicuous notices and educational material which informs the customer to shield their PIN during PIN entry.

d) The device mus t be deployed so that oversight fro m other customers, either in different payment lan es, or in other areas of the shopping environment, is prevented. This may be achieved through the placement of the lane s and device, so that the customer is automatically positioned bet ween the device keypad and other customers. Alternatively, it may be a chieved by the environment in which the device is installed, so that the checkou t itself shields the PIN entry process.

e) The terminal is exclusively made for indoor use. If the above conditions are not fullled, the device with PIN shield mus t

be used .

CAUTION

Positioning of the terminal on check stand must be in such a way to make cardholder PIN (Personal Identication Number) spying infeasible. Installing device on an adjustable stand must be in such a way that consumers can swivel the terminal sideways and/ or tilt it forwards/backwards to a position that makes visual observation of the PIN-entry process difcult. Positioning of in-store security cameras such that the PINentry keypad is not visible. NEVER ask the customer to divulge their PIN Code. Customers should be advised to ensure that they are not being overlooked when entering their PIN Code.

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6_Standards

6_1 Environment (WEEE, Batteries and

Packaging)

This produ ct is labele d in accordance with European Dire ctives 2002/9 6/EC concerning Waste Electrical and Ele ctronic E quipment (WEEE) and 20 06/66/EC concerning Batteries and Accumulator s. Those provisions are requiring pro ducers a nd manuf acturers to become liable for take-b ack, treatment and recycling upon end of life of equipme nt and batteries.

The ass ociated symbol mea ns that WEE E and waste batteries must not be thrown away but collec ted separately and rec ycled.

Ingenico ensures that efcient collection and recycling scheme s are set-up for WEEE and bat teries according to the local reg ulation of you r countr y. Please contact your retailers for m ore detaile d information about th e compliance solution in pla ce for disposing of your old produc t and use d batteries.

Packaging waste mus t also be colle cted separately to assure a proper disposal and recycling.

Please note that prop er recycling of the elec trical an d electronic equipment a nd waste batteries will ensure safety of human health and environment.

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6_2 FCC/IC Compliance

You are cautio ned that changes or modications not exp ressly approved by the par t responsible for compliance could void the user’s au thorit y to opera te the equipment.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limit s are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generate s, uses a nd can radiate radio frequency energy and, if not installed and used in accordance with the inst ruction, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular ins tallation. If this equipment does ca use harmful interference to radio or television reception which can be determin ed by turning the equipment off and on, the user is encoura ged to tr y to corre ct inter ference by one or more of the following measures :

Reorient or relocate the receiving antenna. Increase the separation bet ween the equipment a nd

receiver. Connect the equipment into an o utlet on circuit different

from that to which the receiver is conne cted. Consult th e dealer or an experienced radio/ TV technician

for help.

This device complies with Par t 15 of the FCC Rules and Industry Canada licen se-exempt RSS standard(s). Oper ation is subje ct to the following two co nditions:

(1) This device may not cause ha rmful inter ference, and (2) This device must accept any interference received,

including interference that may cause undesired operation.

Le présent appareil est conforme aux CNR d ’Industrie Canada applicables aux appareils radio exempt s de licence. L’exploitation est auto risée aux deux conditions suivantes :

(1) l’appareil ne doit pas produire de brouillage, et (2) l’utilisateur de l’appa reil doit accepter tout brouillage

radioélectrique s ubi, même si le b rouillage est susceptible d’en compromettre le fonctionnement.

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Under Industry C anada reg ulations, this radio transmitter may only operate using an antenna of a typ e and maximum (or less er) gain approve d for the tr ansmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication.

Conform ément à la réglementatio n d’Indus trie Cana da, le présent émetteur radio peut fonctionner ave c une antenne d’un type et d’un gain maximal (ou inférieur ) approu vé pour l’émetteur par Industrie Canada. Dans le but d e réduire les risques de b rouillage radioélectrique à l ’intention des autres utilisateurs, il faut choisir le type d’antenne et son gain de sorte que la puissan ce isotrope rayonnée équivalente (p.i.r.e.) ne d épasse pas l’intensité nécessaire à l’établissement d’un e communic ation satis faisante.

No changes shall be made to the equipment without the permission of Ingenico as this may void the user’s authority to operate the equipment.

Tout changement apporté à ce terminal non expressément approuvé par Ingenico est susceptible d’ann uler le droit de l’utilisateur à s e servir de cet équipement.

This produ ct meets the applicable Innovation, Science and Economic D evelopment Canada technical specications. The Ringer Equivalence Numb er (REN) indicate s the maximum number of devices allowed to be conne cted to a telephone interface. The termination of an interface may consist of any combination of devices subject only to the requirement that t he sum of the RENs of all the devices not exce ed ve. REN for this device is 0.1.

Le présent appareil est conforme aux spécications techniques applicables d’Innovation, Sciences et Développement économique Canada. L’indice d’équivalence de la sonnerie (IES) sert à indiquer le nombre maximal de dispositifs qui peuvent être raccord és à une inter face téléphonique . La terminaison d’une interface peut co nsister en un e combinaiso n quelconque de dispositifs , à la seule condition que la s omme des IES de tous les dispositifs n’excède pas cinq. L’IES pour cet appareil est de 0.1.

The device for operation in the ban d 5150–5250 MHz is only for indoor us e to reduce the potential for harmf ul interference to co channel mo bile satellite systems. In addition, high-power radars are allocate d as primar y users ( i.e. priority users) of the bands 5250–5350 MHz and 5650 –5850 MHz an d that the se radar s could caus e interference and/or damage to L E-LAN devices .

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Les dispositifs fonc tionnant dans la bande de 5 150 à 5 250 MHz sont rés ervés uniquement p our une utilisation à l’intérieur an de réduire les risques de brouillage préju diciable aux systèmes de satellite s mobiles utilisant les mêmes canaux. D’autre part, les utilisateurs de radars de haute puis sance sont désignés utilisateurs principaux (c.-à-d. , qu’ils ont la prio rité) des bandes d e 5250 à 5350 MHz et de 5650 à 5850 MHz et, d’autre part, que ces radars pourraient causer du brouillage et/ou de s dommage s aux dispositifs de RL-EL.

Part 68 of F CC Rules

Model Name

Product : Move/Base Eth/Mod/BT

This equipment complies wit h Part 68 of the FCC rules and the requirements adopted by the AC TA. On th e bottom of this equipm ent is a label that contains, among other information , a product identier in the format US : AA AEQ##TX XX X. If re queste d, this numb er must b e provided to t he telephone company.

US MODEM

US : IEOMM01BM5000

This equipment uses th e following USOC jacks : ( RJ11C). A plug and jack used to connect this equipment to the premises wiring

and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the AC TA. A compliant telephone cord and modular plug is provided with this produc t. It is desig ned to be conne cted to a compatible m odular jack t hat is also compliant. Se e installatio n instru ctions for details.

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The REN is used to determine the number of devices that may b e connec ted to a telephone line. Excessive R ENs on a telep hone line may result in the d evices not rin ging in response to an inc oming call. In mo st but not all areas, the sum of RENs should not exce ed ve (5.0). To be certain of the number of devices that may be connecte d to a line, as determine d by the total R ENs, contact th e local telephone co mpany. If this equipment cause s harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. If advance notice is not prac tical, the telephone company will notify the cu stomer as soon as p ossible.

Also, you will be a dvised of your right to le a co mplaint with the F CC if you believe it is ne cessary.

The teleph one company may make changes in its f acilities, equipment, operatio ns, or pro cedure s that could affec t the operation of this equipment . If this happ ens, the telephone company will provide advance n otice in order for you to make the necessary modications to maintain uninte rrupte d service.

If trouble is experienced with this equipment, please contact INGENICO, or your loc al INGENICO distributor or service center in the U.S.A. for repair and/or warrant information.

If your hom e has specially wired alarm equipment con necte d to the telephone line, ensure t he installation of this equipm ent does n ot disable your alarm equipment. If you have questio ns about what will disable alarm equipment, consult your telephon e company o r a qualied installer.

U.S.A service center: Ingenico North America 3025 Windward Plaza, suite 6 00 Alpharet ta, GA 3000 5

USA

Tel: +1(678) 456 1200 Fax: +1 (678) 456 1201 Email: info.us@ingenico.com

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6_3 MIC Compliance

Japanese Radio Law and Japanese Telecommunications Business Law Compliance.

This device is granted pur suant to th e Japane se Radio L aw ( ) and the Jap anese Telecommunications Busine ss Law ( ) This device should not be m odied (otherwise the granted designation number will be come invalid ).

AC- 17194

202-LSH015

D 19-0009 202

Move 5000 900017771 R11 000 12/0419

7_Troubleshooting

The terminal does not turn on

Check th e battery ( is it discharged ?, is it conne cted ? )

A fu ll discharg ed batte ry can take long charging time to recover

Connect terminal to terminal power supply or put it on powered base

Cards are not read

Check that the magnetic card is swip ed correctly (with magnetic b and on terminal side).

Swipe again the c ard with the magnetic stripe movem ent constant and rapid

Verify that t he magnetic strip is not damaged, grooved o r cracked

Make sure you have inserted corre ctly the smart ca rd into the smar t card reader and removed the ca rd only after the transaction is performed.

The ticket is not printed

Check th e presen ce and proper positioning of the paper roll. Possibly adjust the paper roll following the instru ctions in this manual (section 0 “Installing the paper roll” )

Check th e type of paper us ed (thermal paper must be us ed)

Verify thermal paper sensitive side.

Move 5000 900017771 R11 000 12/0419

NOTES

Move 5000 900017771 R11 000 12/0419

“This Document is C opyright © 2019 by INGENICO Group. INGENICO retains full copyright ownership, rights and prote ction in all material contained in this document. The recipient can receive this do cument on the condition that he will keep the document condential and will not use its contents in any form or by any m eans, except as agreed beforehand, witho ut the prio r written p ermission of INGENICO. Moreover, nobody is auth orized to place this docum ent at the disp osal of any third par ty without the prior written permission of INGENICO. If such permission is granted, it will be subject to the condition that the recipient ensures that any other recipient of this document, or information contained therein, is held responsible to INGENICO for the condentiality of that information .

Care has been taken to ensure that t he content of this docum ent is as accurate as possible. INGENICO however declines any resp onsibility for inaccurate, incomplete or ou tdated info rmation. The contents of this document may chang e from time to tim e without p rior notice, and do not create, specif y, modify or replace any new or prior contract ual obligations agreed upon in writing b etween INGENICO an d the user.

INGENICO is not responsible for any use of this device, which would be non consis tent with the p resent document .

All trademarks used in this document remain the property of their rightful owners.”

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Move 5000 900017771 R11 000 12/0419

Ingenico Move 5000 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual