Ingenico Move 3500 User Manual

Move 3500

User Guide

Optional

www.ingenico.com

28-32, boulevard de Grenelle, 75015 Paris - France / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35

Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre

Contents

1_Introduction

2_Presentation

2_1 Content of the box

2_1_1 Terminal

2_2 Overview on the Move/3500

2_3 Keyboard details and functionality

2_4 Touch panel

3_Use of the terminal

3_1 Switching off the terminal

3_2 Reading card

4_Installation

4_1 Recommendations

4_2 USB Terminal connections

4_2_1 uUSB

4_2_2 MicroSD Memory Card

4_3 Opening trap door

4_4 SAMs & SIMs

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4_5 Battery

4_5_1 Main characteristics

4_5_2 Installing the battery

4_5_3 Charging the battery

4_5_4 Changing the battery

4_6 Paper roll

4_6_1 Main characteristics of INGENICO paper roll

4_6_2 Installing paper roll

5_Recommendations

5_1 Safety

5_2 Security of your terminal

5_3 Fixed installation

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6_Standards

6_1 Environment (WEEE, Batteries and Packaging)

6_2 FCC/IC Compliance

7_Troubleshooting

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1_Introduction

We hope that you will be fully satised with yo ur new terminal MOVE/ 3500. T his terminal is available in different m odels. Please select by yourself in this documentation items related to yo ur model.

Read this guide to unders tand and make the be st use of yo ur terminal. It presents you the n ecess ary information ab out use, installation , maintenance, safet y and security re commen dations.

WARRANTY / SECURITY

Use only the power supply included with the pro duct to ensure be st per forman ce and safe ty. Maintenanc e should only be provided by Ingenic o authorized technician. Failure to comply with t hese ins tructions will void the manufacturer’s responsibility.

This symb ol indicates an impor tant Warning .

This symb ol indicates a piece of advice.

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2_Presentation

2_1 Content of the box

2_1_1 Terminal

MOVE/3500 terminal unit equipped with a paper roll

A battery pack disconnected

Power adapter

WARNING

The power s upply unit provided with yo ur equipment is specially designed for Ingenico terminals. Do not use any other power supply. The use of a power s upply with apparently similar voltage/current characteristics may damage your terminal.

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User guide

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ADVICE

3’’2 LCD Display

Easy loading printer

Keep the packaging. It must be re-used whenever the terminal is shipped.

2_2 Overview of the MOVE/3500

Terminal unit

3’’2 LCD Display

Easy loading printer

Backlit keyboard

Smart card reader

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Magnetic card reader

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Compartment where are located:

the bat tery pack the modules SAM1/SAM2/SIM1/SIM2 the 2nd Sma rt card reader (optional)

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Weight (without p aper roll no r battery)

310g

Dimensions (L x w x h) 169x78x57 mm

Electrical mains network

Connections on terminal

100-240VAC / 50-60 Hz - Class II equipment

Micro USB AB serial link Power connector Contac ts for Cr adle

2_3 Keyboard details and functiona-

lity

Some keys can have other functions according to the applications that are in the terminal.

The functions key accesses the different application menus

The red key cancels the procedure in progress

The yellow key cancels the last character

The green key validates input selections and information. It is also used to switch on

the terminal

Feed paper a few centimers if pressed for a long time

(more than 2 seconds)

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3_Use of the terminal

ADVICE

Before to use the terminal, always check if the roll of paper is present.

3_1 Switching off the terminal

If the bat tery is empty and th e terminal in use is removed from its base, th e terminal automatically shuts of f.

It may also be switch by pressing simultane ously and (yellow key) for one second.

In order to restart the terminal, p ress on the keyboard.

3_2 Reading card

Magnetic stripe card

The card c an be read either from b ottom to top or from top to botto m, with the s tripe facing the terminal. Use a regula r movement in o rder to ensure a reliable card reading.

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Smart card

Card reader: insert the card horizontally with the chip facing

upwards and leave in position through out the transac tion.

2nd card reader (Optional): is located under terminal trapdo or (on bac k of the terminal). Inser t the card up side down chip facing t he terminal.

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