Ingenico Move 2500 User Manual

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MOVE/2500

User Guide

www.ingenico.com

28-32, boulevard de Grenelle, 75015 Paris - France / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35

Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre

Contents

1_Introduction

2_Présentation

2_1 Content of the box

2_1_1 Terminal

2_2 Overview of the MOVE/2500

2_3 Keyboard details and functionality

3_Use of the terminal

3_1 Switching off the terminal

3_2 Reading card

4_Installation

4_1 Recommendation

4_2 USB Terminal connections

4_2_1 uUSB

4_3 Opening trap door

4_4 SAMs & SIMs

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4_5 Battery

4_5_1 Main characteristics

4_5_2 Installing the battery

4_5_3 Charging the battery

4_5_4 Changing the battery

4_6 Paper roll

4_6_1 Mains characteristics

of INGENICO paper roll

4_6_2 Installing paper roll

5_Recommendations

5_1 Safety

5_2 Security of your terminal

6_Standards

6_1 Environment (WEEE, Batteries and Packaging)

6_2 FCC/IC Compliance

7_Troubleshooting

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1_Introduction

We hope that you will be fully satised with yo ur new terminal MOVE/ 2500. T his terminal is available in different models. Please select by yourself in this documentation items related to yo ur model.

Read this guide to unders tand and make the be st use of yo ur terminal. It presents you the n ecess ary information ab out use, installation , maintenance, safet y and security re commen dations.

WARRANTY / SECURITY

Use only the power supply included with the pro duct to ensure be st per forman ce and safe ty. Maintenanc e should only be provided by Ingenic o authorized technician. Failure to comply with t hese ins tructions will void the manufacturer’s responsibility.

This symb ol indicates an impor tant Warning .

This symb ol indicates a piece of advice.

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2_Presentation

2_1 Content of the box

2_1_1 Terminal

MOVE/2500 terminal unit equiped with a paper roll

A battery pack disconnected

WARNING

The power s upply unit provided with yo ur equipment is specially designed for Ingenico terminals. Do not use any other power supply. The use of a power s upply with apparently similar voltage/current characteristics may damage your terminal.

ADVICE

Keep the pa ckaging . It must be re-used whenever the terminal is ship ped.

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Power adapter

user guide

2_2 Overview of the MOVE/2500

Terminal unit

2’’4 LCD Display

Backlit keyboard

Smart card reader

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Easy loading printer

Magnetic card reader

Compar tment where are lo cated:

the bat tery pack

the SAM /SIM slots

the bat tery pack the SAM /SIM slots

Weight

(without p aper roll no r battery)

275g

Dimensions (L x w x h) 168x81x69 mm

Electrical mains network

Connections on terminal

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100-240VAC / 50-60 Hz - Class II equipment

Micro USB AB serial link Power connector

2_3 Keyboard details and functionality

Some keys c an have other functions accor ding to the application s that are in the terminal.

The functions key accesses the different application menus

The red key cancels the procedure in progress

The yellow key cancels the last character

The green key validates input selections and informa-

Feed paper a few centimetres if pressed for a long time (more than 2 seconds)

tion. It is also used to switch on the terminal

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3_Use of the terminal

ADVICE

Before to us e the terminal, always check if the roll of paper is present.

3_1 Switching off the terminal

If the battery is empty and the terminal in use is removed from its base, the terminal automatically shuts off.

It may also be switch off by pressing simultaneously

and (yellow key) for one second.

In order to restart the terminal, press on the keyboard.

3_2 Reading card

Magnetic stripe card

The card c an be read either from b ottom to top or from top to bottom, with the stripe facing the terminal. Use a regula r movement in order to ensu re a reliable card reading.

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Smart card

Card read er: insert the card horizontally with the chip facing upwards and leave in po sition thro ughout the transac tion.

Contactless (optional)

Bring the card  rmly up to the a ctive zone. Keep the c ard close to the reader during the tran sactio n

The 4 virt ual LEDs are displayed during the transaction.

The terminal behavior fo r the cardh older may depend on:

The terminal environment Local usage (language…)

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4_Installation

4_1 Recommendations

Location of the Move/2500

Place the ba se on at surface near an elec tric socket and acco rding to the base to the telephone or an Eth ernet so cket. The terminal sh ould be placed f ar from any very hot zones, protected f rom vibratio ns, dust, damp and elec tromag netic radiation (compu ter scre en, anti-th eft barrie r etc. ).

Operating conditions

Ambient temperature

Max relative humidity 85% at +40°C

Battery charging conditions

Ambient temperature

Storage conditions

Ambient temperature

Max relative humidity 85% at +55°C

from +0°C to +50°C

from +0°C to +40°C

from -20°C to +55°C

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4_2 USB Terminal connections

4_2_1 uUSB

There is an USB conne ctor (MicroAB) on t he left sid e of the Move/2500 Wireless terminal ( see below picture). This conne ctor ma nages Host and Slave co nnexions.

The terminal supports USB Keys with FAT16 or FAT32

The USB Key has to be use d with an USB a dapter (refers to accessories section)

USB micro A B Connector use d for PC tr avel charger, USB Key, etc…

*MicroAB co nnecto r durability : up to 10 000 mati ng cycles

4_3 Opening trap door

CAUTION

Switch off th e terminal before openin g the trap door.

Turn the terminal an d unclip the trapdoor by pushing on the clip with as sh own with the ar rows on the pic ture

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4_4 SAMs & SIMs

The conn ector modules s ecurit y SAM/SIM is locate d inside the terminal, in a closed co mpartment.

SAMs and SIMs are identi ed by the engrave d marks on the lower housing

When introducing a SA M/SIM in its slot, be su re to put the cut corn er as indicated on the engraved mark s

2 factory options : 1SIM/3S AMs or 2 SIMs/2S AMs

SIM 2 Connector (Dual SIM terminals)

SAM 1 Connector

SAM 2 Connector

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or SAM3 connector

SIM 1 Connector

4_5 Battery

4_5_1 Main characteristics

Characteristics Li-ion 2900 mAh

Charge (power supply-0.6 or 1A)

Battery life

* The bat tery capacity depends o n the model of terminal an d its use

WARNING

Check that the terminal is not conne cted to the main elec tric network.

Turn your terminal and unclip the ba ttery trapdo or by pushing on the but ton as shown on the pic ture

Disengage the trap door

Take the batter y pack included in the box

Locate t he battery pac k connector beside the batter y compartment

Plug the bat tery pack conne ctor according to the conne ctor locating s ystem and (as shown on picture). Verify that it locks.

50% capacity in 1,5 h (1A) ; full capacity in 4 hours (1A)

450 transactions in GPRS with f ully charged b atter y, printing and ba cklit activated.

Can remain powered ON up to 150 hours with c onnec ted GPR S link and terminal in sleeping state s tarting with fully charg ed bat tery and without en ergy co nsumptio n related to backlit or r adio link

4_5_2 Installing the battery

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Place the ba ttery pack in its compartment.

Close the batter y compa rtment trapdo or.

Battery compartment

4_5_3 Charging the battery

When doe s the bat tery ne ed to be charged?

On initial start-up, charge the batter y for 16 hours u nder the environmental conditio ns state d above

When use d daily, the terminal re charge s its bat teries each time it is placed on it s base. C harging is automatic

When used with a terminal power supply: connect the power supply to Move/250 0 power connector.

How does the battery nee d to be charged?

The environ ment in which the charge takes place in uences batter y lifetime and autono my (number of transa ctions)

The optimal conditions are as follows:

Charging away f rom any external heat s ource (radiator, sun, enclosed area…)

The optimal temperature is bet ween +15°C and +25°C

How can the b atter y be charg ed?

Using the b ase

Place the ter minal on its base

Check if th e batte ry symb ol is  ashing or movin g (=battery charging).

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Using the terminal power su pply (the termina l is out of its base)

Connect the terminal power supply unit to the terminal MicroAB connec tor located on the left side of t he terminal.

Connect the power supply unit to the power supply mains network

Check to see if the battery s ymbol is  ashing or moving(=battery charging)

4_5_4 Changing the battery

It is imperative to use a bat tery au thorized by Ingenico. There is danger of explosion if battery used is not approved by Ingenico.

Remove the terminal from its base

Turn it off by pres sing simultan eously an d (yellow key) for abo ut one se cond

Remove the b atter y trapd oor (se e section 4.5.2“installing battery”)

Lift the b atter y and remove it from its compar tment

Carefully dis connect battery, following the instructions below.

Unlock the connec tor by pressing the locking m echanism as indicated by F1 arrow while pulling this conne ctor ( F2 arrow). Release traction on it as soon a s the connector comes unclipped

Finish extr acting co nnector by tilting it slightly (F 3 arrow) to bring it away from the terminal housing

Inform the terminal that b atter y will be replace d (*). Do so start t he terminal without battery by  tting it on it s base, o r connec ting terminal power supply.

Remove terminal from bas e or disconnect terminal power supply

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Connect and install the new battery by following the ins tructions in sectio n 4.5.2 “Ins talling battery”

In order to preserve the environm ent, dispose used batter y in compliance with current country recycling legislation.

(*)T he terminal memorizes that there is no batter y simply by powering up. It will then cor rectly perform-full recharge with th e next battery.

4_6 Paper roll

4_6_1 Mains characteristics of

INGENICO paper roll

Depending on IWL mod el two pap er roll can be used:

R40 paper roll characteristics

Colour

Width

Diameter

Lenght About 18 metres

The ther mal paper can be deteriorated by poor storage conditions, so we recommend yo u to avoid :

storage in hot wet places (near air-conditioner, humidity higher than 85%)

exposure to sunlight or ultraviolet fo r long periods contac t with organic solvents (solvent t ype adh esive) direct contact with materials containing plasticizers (PVC

transparent folders or envelopes) direct contact with «diazo» papers direct contact with water Rubbing or pressing the p aper too strongly

Precisions

White

58 mm

40 mm

WARNING

For best produc t performance, only use heat sensitized paper approved by In genico.

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WARNING

Switch off th e terminal prio r to installing a paper roll. Use only paper approved by Ingenico. The use of n on-approved pap er is likely to damage the printer of your terminal.

4_6_2 Installing paper roll

Open the p aper com partment by lifting the catch lo cated at t he rear of the terminal and pull the cover to the rear of the terminal.

Insert t he paper roll in the comp artment following the dire ctions shown on the below picture

Pull the pap er up to the to p of the terminal Maintain the paper and clo se the lid Press simultaneously on both upper corners of the paper  ap, as

shown by arrows on picture, until it clips into p osition

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ADVICE

If you inser t a new R40 paper roll, tea r off the r st leng th (one complete turn to avoid printing on adhesive tap e footprint).

5_Recommendations

5_1 Safety

Powering down the Move/2500:

Disconnect the Move/2500 power supply block adapter from the electrical mains network.

Lithium cell

The Move/2500 is tted with an internal lithium cell which can only be accessed by a qualied technician.

Battery

Move/2500 is tte d with battery specially design ed for this terminal.

Only use the appropriate chargers and bat teries listed in the Ingenico’s catalog ue.

Do not sho rt-circuit the battery.

Do not at tempt to op en the bat tery co ntainer. Used batteries must be disposed of at t he appropriated site s.

WARNING

There is a risk of e xplosion if the battery is incorrectly replaced o r is placed in a re.

Electrical power outlet

The elec trical ou tlet must m eet the following criteria:

Must be ins talled nea r the equipment and easily accessible ; Must meet standa rds and reg ulations in the countr y where use d; For typ e A plug, th e protec tion of the installation must be set to

20 A.

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SAM1/SAM2/SIM1/ (SAM3/SIM2) readers’ compartment

The trap door fo r battery, SAM1/S AM2/SIM1/ (SAM3/ SIM2), readers located underneath the terminal, must b e in place during t he normal operatio n of the termin al. See section s «Removal of S AM1/SAM2/SIM , modules » as well as «Con necting the bat tery».

On airplanes

Your handset must be switched of f by removing the battery pack. Remove the b atter y from the terminal when o n an airplane. Non-compliance with these safety rules may result in legal action and/ or a ban on later access to c ellular netwo rk services.

Explosion areas

Certain re gulations restric t the use of radio equipment in chemical plants, fuel depot s and any site wh ere blasting is c arried out. You are urged to co mply with the se regulations. The terminal shall be protec ted by a specially t ted and certie d cover enabling use in proximity to a fuel pump.

Electronic health appliances

Your handset is a radio transmitter which may interfere with health appliances , such as hearing aids, pacemaker, hospital equipment, etc. Your doctor or the equipment manufact urer will be able to p rovide you with appropriate advice.

5_2 Security of your terminal

Your device fulls c urrent applicable PCI PTS security requirements. Upon rec eipt of your ter minal you should check fo r signs of tampering of the equipment. It is strongly advised that these ch ecks ar e performed reg ularly after receipt. You should check, for example: th at the keypad is rmly in place; that there is no evidence of un usual wires that have be en conne cted to a ny port s on your ter minal or ass ociated equipment , the chip card reader or any other part of your terminal. Such che cks would p rovide warning of any unauthorised modications to your terminal, and other suspicious b ehaviour of individuals that have acces s to your terminal. Your terminal detect s any “tampered state”. In this state the terminal will repeatedly ash the mes sage” Alert Irruption!” and fur ther use of the terminal will not be pos sible. If you obser ve the “Alert Ir ruption! ” messa ge, you should conta ct the ter minal helpdesk immediately.

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You are stron gly advise d to ensure that privilege d access to your terminal is only granted to s taff that have been independently veri ed as being trustwor thy. The terminal must never be put in or left at a loc ation where it could be stolen or replaced by another device.

CAUTION

Positioning of the terminal o n check s tand mus t be in such a way to make cardholder PIN (Personal Identi cation Number) spying infeasible. Installing device on an adjust able stan d must be in s uch a way that cons umers can swivel the ter minal sideways an d/ or tilt it forwa rds/ba ckwards to a position that makes visual obser vation of th e PIN-entry process dif cult. Positioning of in-store securit y camer as such way th at the PIN-entry keypad is not visible. NEVER ask the cus tomer to divulge their PIN Co de. Customers should be advise d to ensure that they are n ot being overlooked when entering their PIN C ode.

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6_Standards

6_1 Environment (WEEE, Batteries and

Packaging)

This produ ct is labele d in accordance with European Dire ctives 2002/9 6/EC concerning Waste Electrical and Ele ctronic E quipment (WEEE) and 20 06/66/EC concerning Batteries and Accumulator s. Tho se provisions are requiring pro ducers a nd manuf acturers to become liable for take-b ack, treatment and recycling upon end of life of equipme nt and batteries.

The ass ociated symbol mea ns that WEE E and waste batteries must not be thrown away but collec ted separately and rec ycled.

Ingenico ensures that efcient collection and recycling scheme s are set-up for WE EE and bat teries according to th e local reg ulation of your countr y. Please contact your retailers for m ore detaile d information about th e compliance solution in pla ce for disposing of your old produc t and use d batteries.

Packaging waste mus t also be colle cted s eparately to assure a proper disposal and recycling.

Please note that prop er recycling of the elec trical an d electronic equipment a nd waste b atterie s will ensure safety of human health and environment.

FCC/IC Compliance

6_2

Model Name

Product : Move/2500

CL/Eth/Mod/3G

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FCC ID IC NUMBER

FCC ID : XKB-

M2500CL3G

IC : 2586D-

M2500CL3G

You are cautio ned that changes or modications not exp ressly approved by the par t responsible for compliance could void the user’s au thorit y to opera te the equipment.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limit s are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generate s, uses a nd can radiate radio fre quency energy and, if not installed and used in accordance with the inst ruction, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular ins tallation. If this equipment does ca use harmful interference to radio or television reception which can be determin ed by turning the equipment off and on, the user is encoura ged to tr y to corre ct inter ference by one or more of the following measures :

Reorient or relocate t he receiving antenna. Increase the separation bet ween the equipment a nd receiver. Connect the equipment into an o utlet on circuit different from that to which the receiver is conne cted. Consult th e dealer or an experienced radio/ TV technician for help.

This device complies with Par t 15 of the FCC Rules and Ind ustry Canada licen se-exempt RSS standard(s). Oper ation is subje ct to the following two conditions :

(1) This device may not cause ha rmful inter ference, and (2) This device must accept any interference received,

including interference that may cause undesired operation.

Le présent appareil est conforme aux CNR d ’Industrie Canada applicables aux appareils radio exempt s de licence. L’exploitation est auto risée aux deux conditions suivantes :

(1) l’appareil ne doit pas produire de brouillage, et (2) l’utilisateur de l’appa reil doit accepter tout brouillage

radioélectrique s ubi, même si le b rouillage est susceptible d’en compromettre le fonctionnement.

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Under Industry C anada reg ulations, this radio transmitter may only operate using an antenna of a typ e and maximum (or less er) gain approve d for the tr ansmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain sho uld be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication.

Conform ément à la réglementatio n d’Indus trie Cana da, le présent émette ur radio peut fonctionner ave c une antenne d’un type et d’un gain maximal (ou inférieur ) approu vé pour l’éme tteur par Industrie Canada. Dans le but d e réduire les risques de b rouillage radioélectrique à l ’intention des autres utilisateurs, il faut choisir le type d’antenne et son gain de sorte que la puissan ce isotrope rayonné e équivalente (p.i.r.e.) ne d épasse pas l’intensité nécessaire à l’établiss ement d’un e communic ation satis faisante.

No changes shall be made to the equipment without the permission of Ingenico as this may void the use r’s authority to operate t he equipment.

Tout changement apporté à ce terminal non expressément approuvé par Ingenico est susceptible d’ann uler le droit de l’utilisateur à s e servir de cet équipement.

This produ ct mee ts the applicable Innovation, Science and Economic D evelopment Canada technical specications. The Ringer Equivalence Numb er (REN) indicate s the maximum number of d evices allowed to be conne cted to a telephone interface. The termination of an interface may consist of any combination of devices subject only to the requirement that t he sum of the RENs of all the devices not exce ed ve. REN for this device is 0.1.

Le présent appareil est conforme aux sp écications techniq ues applicables d’Innovation, Sciences et Développement économique Canada. L’indice d’équivalence de la sonnerie (IES ) sert à indiquer le nombre maximal de dispositifs qui peuvent être raccord és à une inter face téléphonique . La terminaison d’une interface peut co nsister en un e combinaiso n quelconque de dispositifs , à la seule condition que la s omme des IES de tous les dispositifs n’excède pas cin q. L’IES pour cet appareil est de 0.1.

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Part 68 of F CC Rules

Model Name

Product : Move/2500

CL/Eth/Mod/3G

This equipment complies wit h Part 68 of the FCC rules and the requirements adopted by the AC TA. On th e bottom of this equipm ent is a label that co ntains, among other information , a product identier in the format US : AA AEQ ##TX XX X. If re queste d, this numb er must b e provided to t he telephone company.

US MODEM

US : IEOMM01BM2500

This equipment uses th e following USOC jacks : ( RJ11C).

A plug and jack used to con nect this equipment to the premises wiring and telephone network must comply with th e applicable FCC Part 68 rules and requirements adopted by the AC TA. A compliant telephone cord and modular plug is provided with this produc t. It is desig ned to be conne cted to a c ompatible m odular jack t hat is also com pliant. Se e installatio n instru ctions for details.

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The REN is used to determine the number of devices that may b e connec ted to a telephone line. Excessive R ENs on a telep hone line may result in the d evices not rin ging in response to an inc oming call. In mo st but not all areas, the su m of RENs should not exce ed ve (5.0). To be certain of the number of devices that may be connecte d to a line, as determine d by the total R ENs, contact th e local telephone co mpany. If this equipment cause s harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of servic e may be required. If advance notice is not prac tical, the telephone company will notify the cu stomer as soon as p ossible.

Also, you will be a dvised of your right to le a co mplaint with the F CC if you believe it is ne cessary.

The teleph one company may make changes in its f acilities, equipment, operatio ns, or pro cedure s that could affec t the ope ration of this equipment . If this happ ens, the telephone company will provide advance n otice in order for you to make the necessary modications to maintain uninte rrupte d service.

If trouble is experienced with this equipment, please contact INGENICO, or your loc al INGENICO distributor or service center in the U.S.A. for repair and/or warrant information.

If your hom e has specially wired alarm eq uipment con necte d to the telephone line, ensure t he installation of this equipm ent does n ot disable your alarm equipment. If you have questio ns abou t what will disable alarm equipment, consult your telephon e company o r a qualied installer.

U.S.A service center: Ingenico North America 3025 Windward Plaza, suite 6 00 Alpharet ta, GA 3000 5

USA

Tel: +1(678) 456 1200 Fax: +1 (678) 456 1201 Email: info.us@ingenico.com

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7_Troubleshooting

The terminal does not turn on

Check th e battery (is it discharged, is it connec ted? )

A full disc harged battery can take long c harging tim e to recover

Connect terminal to terminal power supply or put it on powered base

Cards are not read

Check that the magnetic card is swip ed correctly (with magnetic b and on terminal side).

Swipe again the c ard with the magnetic stripe movem ent constant and rapid

Verify that t he magnetic strip is not damaged, grooved o r cracked

Make sure you have inserted corre ctly the smart card into the smar t card reader and removed the ca rd only after the transaction is performed.

The ticket is not printed

Check th e presen ce and pro per positioning of the paper roll. Possibly adjust the paper roll following the instru ctions in this manual (section 0 “ Installing the paper roll” )

Check th e type of paper us ed (thermal paper must be us ed)

Verify thermal paper sensitive side.

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“This Document is C opyright © 2017 by INGENICO Group. INGENIC O retains full copyright ownership, rights and prote ction in all material contained in this document. The recipient can receive this do cument on the condition that he will keep the document condential and will not use its contents in any form or by any m eans, exce pt as agre ed beforehand, witho ut the prio r written p ermission of INGENICO. Moreover, nobody is auth orized to place this docum ent at the disp osal of any third par ty without the prior written permission of INGENICO. If such permission is gra nted, it will be subject to the condition that the recipient ensures that any other recipient of this document, or information containe d therein, is held responsible to INGENICO for the condentiality of that information .

Care has been taken to ensure that t he content of this docum ent is as accurate as possible. INGENICO however declines any resp onsibility for inaccurate, incomplete or ou tdated info rmation . The contents of this document may chang e from time to tim e without p rior notice, and do not create, specif y, modify or replace any new or prior contract ual obligations agreed upon in writing b etween INGENICO an d the user.

INGENICO is not responsible for any us e of this device, which would be non consis tent with the p resent document .

All tradem arks used in this document remain the property of their rightful owners.”

Your contact

www.ingenico.com

28-32, boulevard de Grenelle, 75015 Paris - France / (T) +33 (0)1 58 01 80 00 / (F) +33 (0)1 58 01 91 35

Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre

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Ingenico Move 2500 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual