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U S E R G U I D E
Ingenico Mobile Solutions – 101 Federal St, 7th Floor Boston, MA 02110
Phone: +1.888.589.5885
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We recommend that you read this installation guide before use. It will give
you the necessary information about usage, safety precautions,
installation and maintenance of your Moby/5500 card reader.
WARRANTY / SECURITY
In order to benefit from the product-related guarantee and to respect
security, we ask you to use only accessories delivered in box with
the product, entrusting maintenance operations only to an
authorized person.
Moby/5500 is battery powered, use only Ingenico parts for replacement:
Moby/5500 can be charged with the USB-C cable connected to a mobile
phone charger.
Failure to comply with these instructions will void the manufacturer’s
responsibility.
Unpacking
Following items are included in the Moby/8500 box:
The Moby/5500 Card
Reader
USB-C cable
User guide
This
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Security of your Moby/5500
Upon receipt of your card reader you should check for signs of tampering
of the equipment. It is strongly advised that these checks are performed
regularly.
You should check, for example: that the keypad is firmly in place; that
there is no evidence of unusual wires that have been connected to any
ports on your reader or associated equipment, the chip card slot, or any
other part of your reader. Such checks would provide warning of any
unauthorized modifications to your card reader, and other suspicious
behavior of individuals that have access to your reader.
Your reader detects any “tampered state”. If the reader is tampered, it
will repeatedly flash the message “Alert Interruption!” and further use of
the reader will not be possible. If you observe the “Alert Interruption!”
message, you should contact our helpdesk immediately.
Battery
Moby
/5500 is fitted with a lithium battery which is not accessible to the
user.
• Only use chargers with rating that match the power ratings.
• Moby/5500 can be charged with the USB-C cable connected to a
mobile phone charger.
• Do not attempt to open the reader.
Warning
Ris
k of explosion if battery is replaced by an incorrect type. Do
not disassemble. Do not short-circuit. Do not dispose in fire. Do
not throw in water. Dispose used batteries according to the
instructions.
Charging
Befo
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re using the reader for the first time, it requires to be charged
for about 3 hours via a USB port wall charger power output of 500
mA.
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A battery indicator is provided on the reader’s display, indicating the
charge level of the battery. When connected to a charger, the symbol
changes to charging.
Moby/5500 Card Reader
/5500 allows merchants to convert a smartphone or a tablet into a
Moby
powerful & secure POS solution.
Usage
ON
To po
wer on the reader press the Side Button.
OFF
Moby/5500 powers off on its own after a time. Alternatively, you can long
press the Side button to turn it OFF.
BLUETOOTH PAIRING AND CONNECTION
Bluetooth is enabled as soon as the reader is turned on. Moby/8500 is
discoverable all the time.
Pairing: Pairing of Moby/5500 with your mobile phone/tablet must be done
from the mobile app that comes with it:
1. Open the mobile app
2. Tap on the Menu icon on the top left corner.
3. Tap on Settings
4. Tap on Bluetooth Readers
5. If Bluetooth on your device is OFF, turn it ON.
6. Tap on ‘Pair a New Reader’ to start the pairing process.
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Connectivity: Once the Moby/5500 is paired to you mobile phone/tablet, it
will automatically connect to your mobile app during subsequent use.
The pairing of Moby/5500 with your mobile device has to be
performed from the mobile application that comes with the
reader. You will not be able to pair the app from your device’s
system Bluetooth Settings.
Car
d reading
Swi
ping a card
Insert the card manually in the swiping slot at the top of the reader ,
magstripe-facing up, as illustrated below.
Swipe the card with constant speed, not too slow not too fast, for
optimum reading accuracy.
Inserting a chip card
Chip Cards should be inserted into the reader as illustrated, with
the chip facing up and into the card reader slot.
Tapping a contactless card/mobile device
Contactless Antenna is on the front side of the device. Customers
can tap close to the face of the contactless logo to perform
transaction.
Tapping works best when the distance between the card/phone
and the Moby/5500 is less than 1.5 inches.
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Maintenance
First of all, unplug all cables from the reader.
Good rules for proper cleaning of the reader are:
Do not clean the electrical connections.
Do not use in any case solvents, detergents, alcoholic or abrasive
products as those materials will damage the plastic or electrical
contacts.
Avoid exposing the reader to direct sunlight.
Do not insert anything but cards into the smart card reader slot.
Trou
bleshooting
Moby/5500 does not turn on:
Battery level is too low.
Check the USB connection.
Check that the wall plug PSU is fully inserted in the electrical
socket.
Moby/5500 fails to establish Bluetooth Connection with your mobile app:
If
Check if Moby/5500 is paired to your mobile device using the
mobile app.
Check if Bluetooth on your mobile device in ON.
Unpair the reader from your mobile device’s system Bluetooth
Settings, and pair the reader again from your mobile app (refer to
the pairing user guide).
Seek technical support.
Make sure the pairing of Moby/5500 with the device is done from
the mobile payment application and not the device’s system
settings.
Cards are not read
Check that the magnetic card is swiped correctly (with magnetic
stripe inserted into the slot & facing towards the keypad).
Swipe again the card with a constant movement.
Check that the magnetic stripe is not damaged, grooved or
cracked.
Make sure you have inserted correctly the smart card into the
smart card reader and that the card has been removed after the
transaction.
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Operation & Storage
Operating conditions
Operating
temperature
Connections
Storage condi
tions
Storage temperature
Max relative hum
idity
+0°C to +50°C (charging),
-10° C + 45°C (standalone)
USB C link (5v 500mA)
from -10°C to +70°C
5 to 90%, non-condensing at 40°C operational
Environment (WEEE, Batteries and Packaging)
roduct is labeled in accordance with European Directives 2002/96/EC
This p
concerning Waste Electrical and Electronic Equipment (WEEE) and
2006/66/EC concerning Batteries and Accumulators. Those provisions are
requiring producers and manufacturers to become liable for take-back,
treatment and recycling upon end of life of equipment and batteries.
The associated symbol means that WEEE and waste batteries must
not be thrown away but collected separately and recycled.
ROAM ensures that efficient collection and recycling schemes are set-up
for WEEE and batteries according to the local regulation of your country.
Please contact your reseller for more detailed information about the
compliance solution in place for disposing of your old product and used
batteries.
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Packaging waste must also be collected separately to ensure a proper
disposal and recycling.
Please note that proper recycling of the electrical and electronic
equipment and waste batteries will ensure safety of human health and
environment.
Any Chan
the user's authority to operate the equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation. Note: This equipment has been
tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
—Consult the dealer or an experienced radio/TV technician for help.
FCC RF EXPOSURE STATEMENT:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled enviroment.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
ges or modifications not expressly approved by the party responsible for compliance could void
Document is Copyright © 2018 by INGENICO INC. . INGENICO INC. retains full copyright
“This
ownership, rights and protection in all material contained in this document. The recipient can
receive this document on the condition that he will keep the document confidential and will
not use its contents in any form or by any means, except as agreed beforehand, without the
prior written permission of INGENICO INC. . Moreover, nobody is authorized to place this
document at the disposal of any third party without the prior written permission of INGENICO
INC. . If such permission is granted, it will be subject to the condition that the recipient ensures
that any other recipient of this document, or information contained therein, is held responsible
to INGENICO INC. for the confidentiality of that information.
Care has been taken to ensure that the content of this document is as accurate as
possible. INGENICO INC. however declines any responsibility for inaccurate, incomplete or
outdated information. The contents of this document may change from time to time without
prior notice, and do not create, specify, modify or replace any new or prior contractual
obligations agreed upon in writing between INGENICO INC. and the user.
INGENICO INC. is not responsible for any use of this device which would be inconsistent with
the present document.
All trademarks used in this document remain the property of their rightful owners.”
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