INGENICO IWL2XXGCL, IWL2XXG User Manual

U s e r G u i d e

iWL2xx Wireless Series

INGENICO – 192 avenue Charles de Gaulle – 92200 Neuilly sur Seine - FRANCE Tél. 33(0)1 46 25 82 00 - Fax 33 (0)1 47 72 56 95 www.ingenico.com

Contents

1. Introduction __________________________________________________ 4

2. Presentation__________________________________________________ 5

2.1. Content of the box ____________________________________________________ 5

2.1.1. Terminal_______________________________________________________________________5

2.1.2. Base ( optional )_________________________________________________________________5

2.2. Overview of the iWL2XX________________________________________________ 6

2.3. Keyboard details and functionality _______________________________________ 7

3. Use of the terminal ____________________________________________ 7

3.1. Adjusting contrast (B&W display only) ____________________________________ 7

3.2. Switching off the terminal ______________________________________________ 8

3.3. Reading cards ________________________________________________________ 8

3.4. Installing the terminal on the base _______________________________________ 9

4. Installation __________________________________________________ 10

4.1. Recommendations ___________________________________________________ 10

4.2. Terminal connections _________________________________________________ 10

4.3. Installing Modules_____________________________________________________11

4.3.1. SAM1/SAM2/SIM _______________________________________________________________ 11

4.3.2. MicroSD Memory Card __________________________________________________________ 11

4.4. Paper roll ___________________________________________________________ 13

4.4.1. Mains characteristics of INGENICO paper roll ________________________________________ 13

4.4.2. Installing paper roll _____________________________________________________________ 14

4.5. Battery_____________________________________________________________ 15

4.5.1. Main characteristics_____________________________________________________________ 15

4.5.2. Installing the battery____________________________________________________________ 15

4.5.3. Charging the battery ____________________________________________________________ 16

4.5.4. Changing the battery____________________________________________________________ 17

5. Base________________________________________________________ 18

5.1.1. Base rear connections___________________________________________________________ 18

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5.1.2. Base downside connections ______________________________________________________ 19

5.1.3. Fasten your base on desk ________________________________________________________20

6. Recommendations____________________________________________ 21

6.1. Safety______________________________________________________________ 21

6.2. Security of your terminal ______________________________________________ 22

6.3. Telephone call _______________________________________________________ 22

7. Standards ___________________________________________________ 23

8. Troubleshooting _____________________________________________ 28

9. Annex ______________________________________________________ 29

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1. Introduction

We hope that you will be fully satisfied with your new terminal iWL2XX. This terminal is available in different models. Please select by yourself in this documentation items related to your model.

Read this guide to understand and make the best use of your terminal. It presents you the necessary information about use, installation, maintenance, safety and security recommendations.

WARRANTY / SECURITY

Use only the power supply included with the product to ensure best performance and safety. Maintenance should only be provided by Ingenico authorized technician. Failure to comply with these instructions will void the manufacturer’s responsibility.

This symbol indicates an important Warning.

This symbol indicates a piece of advice.

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IWL2XX terminal unit

A power supply unit that

mains network

A telephone cable

(with base modem)

Power travel adapter

2. Presentation

2.1. Content of the box

2.1.1.

Terminal

equipped with a paper roll

A user’s guide

A battery pack disconnected

(when no base)

2.1.2.

Base ( optional )

Base

connect the base to the

WARNING The power supply unit provided with your equipment is specially designed for Ingenico terminals. Do not use any other power supply. The use of a power supply with apparently similar voltage/current characteristics may damage your terminal. This product can be powered by an IT network only in Norway In Switzerland, plug must complying with SEV 1011 or IEC 60884-1

ADVICE

Keep the packaging. It must be re-used whenever the terminal is shipped.

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2.2. Overview of the iWL2XX

Backlit

Smart

Magnetic card

Compartment where are located :

xternal

Terminal unit

Easy loading printer Large graphic display

keyboard

card reader

reader

Weight (without paper roll nor battery)

Dimensions (L x w x h) 150x76x44mmfor the R25 model and 164,5x76x53,5mm for the R40 model

290g for the R25 model and 310g for the R40 model

• the battery pack

• the SAM1/SAM2/SIM connector

• the module microSD

• the 2

Smart card reader

Mains network 100-240VAC / 50-60 Hz - Class II equipment

Connections on terminal Micro USB AB serial link

Base unit

Base

Weight About 150g

Dimensions (L x w x h) 140,7x87,7x45 mm

Power supply unit

Weight About 100g

links

2pole sockets 1A (traveller power supply) or 1 A (base power supply)

Power supply units are specially fitted for INGENICO terminals.

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2.3. Keyboard details and functionality

Some keys can have other functions according to the applications that are in the terminal.

The navigation keys navigate in the terminal menus

The function key accesses the different application menus

The red key cancels the procedure in progress

Up/down and OK navigator

The green key validates input selections and information. It is also used to switch on the terminal

The yellow key cancels the last character it can also advance the paper a few centimetres if pressed for a long time (more than 2 seconds)

3. Use of the terminal

ADVICE

Before using the terminal, always check if the roll of paper is present.

3.1. Adjusting contrast (B&W display only)

If you wish to increase or to decrease the contrast of the characters displayed on black and

white display, press simultaneously and navigator UP key in order to

increase the contrast, or and navigator DOWN key in order to decrease

the contrast.

Keep pressing the keys as long as necessary.

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3.2. Switching off the terminal

If the battery is empty and the terminal in use is removed from its base, the terminal automatically shuts off.

It may also be forced stopped by pressing simultaneously and (yellow key)

for one second.

In order to restart the terminal, press (green key) on the keyboard.

3.3. Reading cards

Magnetic stripe card

The card can be read either from bottom to top or from topto bottom, with the stripe facing the terminal. Use a regular movement in order to ensure a reliable card reading.

Smart card

• Card reader : insert the card horizontally with

the metal chip facing upward and leave in position throughout the transaction.

• 2

card reader (Optional) : is located under terminal trapdoor (on back of the terminal). Insert the card up side down, magnetic stripe visible.

Warning

Switch off the terminal before opening the trapdoor.

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Contactless (optional)

leds

Active

zone

• Bring the card firmly up to the active zone. Keep the

card close to the reader during the transaction

•

The 4 LEDs indicate transaction processing (as shown on the picture) . On color screen terminal virtual LEDs are displayed.

The terminal behavior for the cardholder may depend on:

• The terminal environment

• Local usage (language…)

3.4. Installing the terminal on the base

(B&W display only)

Connecting the terminal on the base

Place the iWL2XX between the flanges on its base so that the contacts of the iWL2XX engage on the contacts provided on the base (see picture below).

Using the modem base (if modem fitted on your base)

Once installed, the base modem is designed to always be plugged into the mains network and be connected to a telephone line. The telephone line should not be shared.

The portable may be placed back on its base after each transaction. It must be placed on its modem base when telephone network is used for : authorization request, remote collection, downloading.

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4. Installation

4.1. Recommendations

Location of the iWL2xx

Place the base on flat surface near an electric socket and, if modem option, a telephone socket. The terminal should be placed far from any very hot zones, protected from vibrations, dust, damp and electromagnetic radiation (computer screen, anti-theft barrier etc.). The terminal must not be fixed to a counter in such a way that a user cannot pick up the terminal and use his/her body to conceal the PIN when it is requested.

Operating conditions

Ambiant temperature from -10°C to +40°C

Max relative humidity 85% at +40°C

Charging conditions

Ambiant temperature from 0°C to +40°C

Storage conditions

Ambient temperature from -20°C to +55°C

Max relative humidity 85% at +55°C

4.2. Terminal connections

• There is an USB connector (microAB) on the left side of the iWL2XX Wireless

terminal (see below picture). This connector manages Host or Slave connexions.

*MicroAB connector durability : up to 10000 mating cycles

• The terminal supports USB Keys with FAT16 or FAT32

• The USB Key has to be used with an USB adapter (refers to accessories section)

USB (microAB) Connector used for PC,

travel charger adapter, USB Key, etc…)

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+ 21 hidden pages