For your safety, read carefully and keep in this vehicle.
2013 Infiniti M Hybrid
Owner’s Manual
Foreword
Your INFINITI represents a new way of
thinking about vehicle design. It integrates
advanced engineering and superior craftsmanship with a simple, refined aesthetic
sensitivity associated with traditional Japanese culture.
The result is a different notion of luxury
and beauty. The car itself is important, but
so is the sense of harmony that the vehicle
evokes in its driver, and the sense of
satisfaction you feel with the INFINITI —
from the way it looks and drives to the high
level of retailer service.
To ensure that you enjoy your INFINITI to
the fullest, we encourage you to read this
Owner’s Manual immediately. It explains
all of the features, controls and performance characteristics of your INFINITI; it
also provides important instructions and
safety information.
A separate Warranty Information Booklet
is included in your Owner’s literature
portfolio. The INFINITI Service and Maintenance Guide explains details about
maintaining and servicing your vehicle.
Always carry it with you when you take
your vehicle to an INFINITI retailer. The
Warranty Information Booklet contents
provide complete information about all
warranties covering this vehicle, the requirements to keep the warranties in effect
as well as the INFINITI Roadside Assistance program.
Additionally, a separate Customer Care
and Lemon Law Information Booklet will
explain how to resolve any concerns you
may have with your vehicle, as well as
clarify your rights under your state’s
lemon law.
In addition to factory installed options,
your vehicle may also be equipped with
additional accessories installed by INFINITI
or by your INFINITI retailer prior to delivery.
It is important that you familiarize yourself
with all disclosures, warnings, cautions
and instructions concerning proper use of
such accessories prior to operating the
vehicle and/or accessory. See an INFINITI
retailer for details concerning the particular accessories with which your vehicle is
equipped.
READ FIRST — THEN DRIVE SAFELY
Before driving your vehicle, read your
Owner’s Manual carefully. This will ensure
familiarity with controls and maintenance
requirements, assisting you in the safe
operation of your vehicle.
WARNING
IMPORTANT SAFETY INFORMATION REMINDERS FOR SAFETY!
Follow these important driving rules to help
ensure a safe and comfortable trip for you
and your passengers!
. NEVER drive under the influence of
alcohol or drugs.
. ALWAYS observe posted speed limits
and never drive too fast for conditions.
. ALWAYS give your full attention to
driving and avoid using vehicle features
or taking other actions that could distract you.
. ALWAYS use your seat belts and appro-
priate child restraint systems. Pre-teen
children should be seated in the rear
seat.
. ALWAYS provide information about the
proper use of vehicle safety features to
all occupants of the vehicle.
. ALWAYS review this Owner’s Manual for
important safety information.
IMPORTANT INFORMATION ABOUT
THIS MANUAL
You will see various symbols in this
manual. They are used in the following
ways:
MODIFICATION OF YOUR VEHICLE
This vehicle should not be modified.
Modification could affect its performance,
safety or durability, and may even violate
governmental regulations. In addition,
damage or performance problems resulting from modification will not be covered
under the INFINITI warranties.
WHEN READING THE MANUAL
This manual includes information for all
options available on this model. Therefore,
you may find some information that does
not apply to your vehicle.
All information, specifications and illustrations in this manual are those in effect at
the time of printing. INFINITI reserves the
right to change specifications or design at
any time without notice.
WARNING
This is used to indicate the presence of a
hazard that could cause death or serious
personal injury. To avoid or reduce the risk,
the procedures must be followed precisely.
CAUTION
This is used to indicate the presence of a
hazard that could cause minor or moderate
personal injury or damage to your vehicle.
To avoid or reduce the risk, the procedures
must be followed carefully.
SIC0697
If you see the symbol above, it means “Donot do this” or “Do not let this happen”.
If you see a symbol similar to those above
in an illustration, it means the arrow points
to the front of the vehicle.
Arrows in an illustration that are similar to
those above indicate movement or action.
Arrows in an illustration that are similar to
those above call attention to an item in the
illustration.
CALIFORNIA PROPOSITION 65
WARNING
WARNING
Engine Exhaust, some of its constituents,
and certain vehicle components contain or
emit chemicals known to the State of
California to cause cancer and birth defects
or other reproductive harm. In addition,
certain fluids contained in vehicles and
certain products of component wear contain
or emit chemicals known to the State of
California to cause cancer and birth defects
or other reproductive harm.
Bluetooth®is a trademark
owned by Bluetooth SIG, Inc.
and licensed to Visteon Corporation and Clarion Co., Ltd.
Gracenote®is a registered trademark of Gracenote, Inc. The
Gracenote logo and logo type,
and the “Powered by Gracenote”
logo are trademarks of Gracenote.
SiriusXM Satellite Radio requires
subscription, sold separately.
Not available in Alaska, Hawaii
or Guam. For more information,
visit www.siriusxm.com.
CALIFORNIA PERCHLORATE ADVISORY
Some vehicle parts, such as lithium
batteries, may contain perchlorate material. The following advisory is provided:
“Perchlorate Material - special handling
may apply, See www.dtsc.ca.gov/
hazardouswaste/perchlorate.”
Manual may be reproduced or stored in a
retrieval system, or transmitted in any
form, or by any means, electronic, mechanical, photocopying, recording or otherwise,
without the prior written permission of
Nissan Motor Co., Ltd.
INFINITI CUSTOMER CARE PROGRAM
INFINITI CARES ...
Both INFINITI and your INFINITI retailer are dedicated to serving all your automotive needs. Your satisfaction with your vehicle and your
INFINITI retailer are our primary concerns.Your INFINITI retailer is always available to assist you with all your automobile sales and service
needs.
However, if there is something that your
INFINITI retailer cannot assist you with or
you would like to provide INFINITI directly
with comments or questions, please contact our (INFINITI’s) Consumer Affairs Department using our toll-free number:
For U.S. customers
1-800-662-6200
For Canadian customers
1-800-361-4792
The Consumer Affairs Department will ask
for the following information:
. Your name, address, and telephone
number
. Vehicle identification number (on dash
panel)
. Date of purchase
. Current odometer reading
. Your INFINITI retailer’s name
. Your comments or questions
OR
You can write to INFINITI with the information on the left at:
For U.S. customers
INFINITI Division
Nissan North America, Inc.
Consumer Affairs Department
P.O. Box 685003
Franklin, TN 37068-5003
or via e-mail at:
nnaconsumeraffairs@nissan-usa.com
For Canadian customers
INFINITI Division
Nissan Canada Inc.
5290 Orbitor Drive
Mississauga, Ontario L4W 4Z5
or via e-mail at:
information.centre@nissancanada.
com
If you prefer, visit us at:
www.infinitiUSA.com (for U.S. customer) or
www.infiniti.ca (for Canadian customers)
We appreciate your interest in INFINITI and
thank you for buying a quality INFINITI
vehicle.
Table of
Contents
Hybrid System Overview
Illustrated table of contents
Hybrid
System
0
Safety — Seats, seat belts and supplemental restraint system
Instruments and controls
Pre-driving checks and adjustments
Monitor, climate, audio, phone and voice recognition systems
The INFINITI Direct Response Hybrid
System combines the power of a gasoline
engine and an electric motor to help
minimize fuel consumption and emissions.
Depending on driving conditions, the
vehicle runs on a combination of the
gasoline engine and the electric motor,
whichever is best for those conditions.
Because the gasoline engine charges the
Lithium-ion (Li-ion) battery as needed, the
battery does not have to be charged from
an outside source like an all-electric
vehicle.
TM
LITHIUM-ION (Li-ion) BATTERYHIGH VOLTAGE CAUTIONS
WARNING
Your vehicle contains a sealed Lithium ion
(Li-ion) high voltage battery. If the Li-ion
battery is disposed of improperly, there is a
risk of severe burns and electrical shock
that may result in serious injury or death
and there is also a risk of environmental
damage.
CAUTION
Do not misuse of Li-ion battery (to use the
Li-ion battery for completely another purpose).
The Li-ion battery is used to drive the
electric motors in the INFINITI Direct
Response Hybrid
The Li-ion battery has a limited service life.
Contact your INFINITI retailer for information about recycling or disposal of the
battery.
TM
System.
. The INFINITI Direct Response Hybrid
System uses high voltage up to approximately 408 volts. The system can be hot
while and after starting. Be careful of
both the high voltage and the high
temperature. Obey the warning labels
attached to the vehicle.
. Never disassemble, remove or replace
high-voltage parts and harnesses as
well as their connectors can cause
severe burns or electric shock that may
result in serious injury or death. Highvoltage harnesses are colored orange.
The vehicle high voltage system has no
user serviceable parts. Take your vehicle
to an INFINITI retailer for any necessary
maintenance.
. Never try to remove the service plug
located in the trunk. The service plug is
used only when the vehicle is serviced
by trained technicians wearing personal
protection equipment and is part of the
high voltage system. Touching the service plug can cause severe burns or
electric shock that may result in serious
injury or death.
WARNING
TM
Hybrid System-2 Hybrid System Overview
ROAD ACCIDENT CAUTIONS
WARNING
In case of a collision:
. If your vehicle is drivable, pull your
vehicle off the road, put the transmission in the P (Park) position, apply the
parking brake and turn the INFINITI
Direct Response Hybrid
. Check to see if there are exposed high
voltage parts and cables. Never touch
the parts and cables. For their locations,
see “High voltage components” later in
this section. To avoid personal injury,
never touch high-voltage wiring, connectors, and other high-voltage parts,
such as electric motor inver ter and
Lithium ion (Li-ion) battery. An electric
shock may occur if exposed electric
wires are visible when viewed from
inside or outside of your vehicle. Therefore, never touch exposed electric wires.
. If the vehicle receives a strong impact to
the floor while driving, stop the vehicle
in a safe location and check the floor.
. Inspect the ground under the vehicle. If
liquid has leaked onto the ground, the
fuel system may have been damaged.
TM
System off.
Leave the vehicle as soon as possible.
. Leaks or damage to the Li-ion battery
may result in a fire. If you discover them,
contact emergency services immediately. Since the fluid leak may be lithium
organic electrolyte from the Li-ion battery, never touch the fluid leak inside or
outside the vehicle. If the fluid contacts
your skin or eyes, wash it off immediately with a large amount of water and
receive immediate medical attention to
help avoid serious injury.
. If a fire occurs in the hybrid vehicle,
leave the vehicle as soon as possible.
Only use a type ABC, BC or C fire
extinguisher that is meant for use on
electrical fires. Using water or the
incorrect fire extinguisher can result in
serious injury or death from electrical
shock.
. If you are not able to safely assess the
vehicle due to vehicle damage, do not
touch the vehicle. Leave the vehicle and
contact emergency services. Advise 1st
responders that this is a hybrid vehicle.
. In the event of an accident that requires
body repair and painting, the vehicle
should be delivered to an INFINITI
retailer to have the Li-ion battery pack
and high voltage parts such as the
inverter, including the wiring harness,
removed prior to painting. Li-ion battery
packs exposed to heat in the paint booth
will experience capacity loss. Damaged
Li-ion battery packs may also pose
safety risks to untrained mechanics
and repair personnel.
Hybrid System Overview Hybrid System-3
EMERGENCY SHUT-OFF SYSTEMOPERATION OF THE HYBRID SYSTEM
The emergency shut-off system is activated
and the high-voltage system automatically
turns off in the following conditions:
. Front and side collisions in which the
air bags are deployed.
. Certain rear collisions.
. Certain INFINITI Direct Response Hy-
TM
brid
System malfunctions
For the above collisions and the certain
hybrid system malfunctions, the READY to
drive indicator light will turn off. See
“Warning/indicator lights and audible reminders” in the “2. Instruments and
controls”.
The emergency shut-off activates for the
above collisions to minimize risk of an
event that could cause injury or an
accident. If the emergency shut-off system
activates, the hybrid system may not
switched to READY to drive position,
contact an INFINITI retailer. Even if the
ignition switch is switched to READY to
drive position, the system may shut-off
suddenly. Therefore, drive cautiously to the
nearest INFINITI retailer or contact an
INFINITI retailer as soon as possible.
Depress the brake pedal and place the
ignition switch in the ON position when the
transmission is in the P (Park) position or N
(Neutral) position (P is recommended) to
start the INFINITI Direct Response Hybrid
System.
The READY to drive indicator light
flashes until hybrid system becomes the
ready to drive mode.
When the READY to drive indicator light
illuminates, the vehicle can be
driven, even if the gasoline engine is not
running.
NOTE:
The gasoline engine starts and stops
automatically. It may stop during low
speed driving, deceleration or when the
vehicle is stopped.
The gasoline engine may automatically
run in the following conditions:
. The level of remaining charge in the
Lithium ion (Li-ion) battery is low. The
engine runs to charge the Li-ion
battery and to provide power to the
drive the vehicle.
. The temperature of the engine coolant
is low.
TM
. Based on driving conditions.
. The selector lever is shifted to the P
(Park) position, the driver’s seat belt is
released and the driver’s side door is
then opened.
The hybrid system operates as follows
based on driving conditions and the Li-ion
battery charge.
STARTING AND SLOW SPEED DRIVING
The vehicle is driven by the electric motor
depending on the available Li-ion battery
charge.
MEDIUM OR HIGH SPEED DRIVING
The system automatically controls the
gasoline engine and electric motor in order
to obtain the optimum fuel mileage and
performance, depending on the driving
situation and available Li-ion battery
charge.
When the remaining battery level is low,
the Li-ion battery is charged by the electric
motor that is driven to generate electric
power while the vehicle is driving.
Hybrid System-4 Hybrid System Overview
RAPID ACCELERATION
The vehicle is accelerated using both the
gasoline engine and the electric motor
depending on the available Li-ion battery
charge.
DECELERATION AND BRAKING
The Li-ion battery is charged by the electric
motor that changes the energy of the
rotating wheels into electric power. See
“Regenerative brake” later in this section.
STOPPING
The gasoline engine may stop running to
save fuel depending on the available Li-ion
battery charge.
ENERGY MONITORS
The INFINITI Direct Response Hybrid
System monitors the status of power being
sent to the electric motor and the Lithium
ion (Li-ion) battery state of charge. The
status is shown on the assist charge gauge
in the meter and the energy flow/remaining Li-ion battery charge in the dot matrix
display. System status can also be shown
on the navigation system display (if so
equipped) when the screen is in the energy
flow mode or energy/fuel history mode.
TM
JVO0001X
ASSIST CHARGE GAUGE
This meter displays the actual electric
motor power consumption and the charging power to the Li-ion battery.
For additional information, See “Assist
charge gauge” in the “2. Instruments and
controls” section.
ENERGY FLOW (models with navigation system)
When you use this system, make sure the
hybrid system is in the ready to drive
mode. See “Operation of the hybrid
system” earlier in this section.
Hybrid System Overview Hybrid System-5
If you use the system with the hybrid
system off (ignition switch placed in the
ACC position) for a long time, it will
discharge the 12-volt battery power, and
the hybrid system will not start.
Energy Flow for various operating modes
can be displayed on the navigation system
monitor.
Hybrid System-6 Hybrid System Overview
JVH0034M
Push the INFO button on the control panel
and highlight the “Energy Flow” key on the
display using the INFINITI controller then
push the ENTER button.
JVO0008M
This is an example of the Energy Flow
display. The Energy Flow display changes,
depending on the following operating
conditions. The graphic indicates the
amount of power in the Li-ion battery.
The following are displayed on the Energy
Flow screen.
. When the vehicle is powered only by
the electric motor or gasoline engine.
. When the vehicle is powered by both
the electric motor and the gasoline
engine.
. When the vehicle is charging the Li-ion
battery with the regenerative brake and
gasoline engine.
. When the vehicle is charging the Li-ion
battery with the regenerative brake and
gasoline engine.
. When the vehicle is powered by the
gasoline engine and is charging the Liion battery.
. When there is no Energy Flow in the
vehicle
The Energy Flow and remaining Li-ion
battery charge can be also shown on the
dot matrix display. See “Trip computer” in
the “2. Instruments and controls” section.
FUEL ECONOMY HISTORY (models
with navigation system)
The Fuel Economy History screen appears
in the display with the navigation system
when the screen is in the Fuel Economy
History mode.
JVH0034M
1. Push the INFO button on the control
panel and highlight the “Energy Flow”
key on the display using the INFINITI
controller. Then push the ENTER button.
2. Highlight the “History” key, and push
the ENTER button.
JVO0009M
The Fuel Economy History can be displayed
on the navigation system monitor. This
displays the vehicle’s average fuel consumption and regenerative electric power
at 2 minute intervals.
The displayed values on the screen indicate general driving conditions. Accuracy
varies with driving habits and road conditions.
1. Regenerated energy in the past 12
minutes: The regenerated energy in
the past 12 minutes is indicated with
symbols. One symbol indicates 30
watt-hour. The energy of 30 watt-hour
illuminates a 30 watt bulb for an hour.
Hybrid System Overview Hybrid System-7
REGENERATIVE BRAKEEFFICIENT USE OF YOUR VEHICLE
2. Fuel consumption in the past 12
minutes: Fuel consumption in the past
12 minutes is displayed.
3. Current fuel consumption (Latest column): The current fuel consumption is
calculated and displayed based on
distance and fuel consumption.
NOTE:
Information shown in the yellow column
means current (within 2 minutes) and
information shown in the blue columns
means past (more than 2 minutes).
When the vehicle decelerates while the
vehicle is driven with the selector lever in
the D (drive) position or in the manual shift
mode, the Lithium ion (Li-ion) battery can
be charged by the electric motor. The
electric motor converts the energy of the
rotating wheels into electric power under
the following circumstances:
. When the accelerator pedal is released.
. When the brake pedal is depressed
. When there is no malfunction in the
brake system or the INFINITI Direct
Response Hybrid
The regenerative brake may not work
properly if the vehicle is installed with
tires and road wheels other than the ones
specified in this manual.
TM
System
Drive your vehicle with smooth acceleration and deceleration.
. While driving, energy is recovered
through the regenerative brake as the
vehicle decelerates. However, for most
efficient use, do not accelerate or
decelerate your vehicle more than
necessary.
. Avoid abrupt acceleration and decelera-
tion.
. The power of the Lithium ion (Li-ion)
battery can be checked on the Energy
Flow in the center display (models with
navigation system) or Li-ion battery
status meter in the dot matrix display.
See “Energy Flow (models with navigation system)” or “Trip computer” in the
“2. Instruments and controls” section.
Gradual or non-abrupt acceleration and
deceleration will make more effective
use of the electric using gasoline
engine power.
. When parking, be sure to place the
selector lever in the P (Park) position.
While driving, place the selector lever
in the D (Drive) position.
Hybrid System-8 Hybrid System Overview
APPROACHING VEHICLE SOUND FOR
PEDESTRIANS (VSP) SYSTEM
The Approaching Vehicle Sound for Pedestrians (VSP) system is a function that uses
sound to help alert pedestrians of the
presence of the vehicle when it is being
driven at a low speed in the electric drive
mode under the following conditions:
. The sound starts when the vehicle
starts accelerating.
. The sound stops when the vehicle
speed is more than 19 MPH (30 km/h)
while accelerating.
. The sound starts when the vehicle
speed is less than 16 MPH (25 km/h)
while decelerating.
. The sound stops when the vehicle
stops.
. The sound does not stop with the
vehicle in the R (Reverse) position even
if the vehicle stops.
The VSP system is automatically turned on
when the vehicle is in the ready to drive
mode.
If there is a malfunction in the VSP system,
the VSP OFF indicator light in the meter
illuminates. See “ Approaching Vehicle
Sound for Pedestrians (VSP) OFF indicator
light” in the “2. Instruments and controls”
section.
WARNING
. If the sound from the VSP system is not
heard while driving, stop the vehicle in a
safe and quiet location. Open a window,
and then place the vehicle in the R
(Reverse) position with the brake pedal
firmly depressed. Check that the operating sound can be heard from the front
side of the vehicle.
. If the sound cannot be heard, immedi-
ately contact an INFINITI retailer for
inspection.
Hybrid System Overview Hybrid System-9
HYBRID VEHICLE PRECAUTIONS
HIGH VOLTAGE COMPONENTS
WARNING
. The INFINITI Direct Response Hybrid
System uses high voltage up to approximately 408 volts. The system can be hot
while and after starting. Be careful of
both the high voltage and the high
temperature. Obey the warning labels
attached to the vehicle.
. Never touch, disassemble, remove or
replace the high voltage parts, harnesses and their connectors. High voltage harnesses are orange. Touching,
disassembling, removing or replacing
those parts and harnesses can cause
severe burns or electric shock that may
result in serious injury or death.
TM
1. Electric motor inverter
2. High voltage harnesses (orange)
3. Lithium ion (Li-ion) battery
4. DC/DC converter
5. Service plug
JVO0011X
6. Electric compressor
7. Electric motor
8. 12-volt battery
The hybrid system uses high voltage up to
approximately 408 volts. High voltage
components are indicated in the illustra-
Hybrid System-10 Hybrid System Overview
tion. High voltage harnesses are orange.
The system can be hot while and after
starting. Be careful of both the high voltage
and the high temperature.
HYBRID VEHICLE CHARACTERISTICS
WARNING
. When you leave your vehicle, be sure to
place the ignition switch in the OFF
position.
. Be sure to put the transmission in the P
(Park) position because the vehicle can
move when the READY to drive indicator
light is on even if the gasoline engine is
not running. When the READY to drive
indicator light is on, do not leave your
vehicle in a shift position other than the
P (Park) position. The vehicle will creep
and start abruptly if the accelerator
pedal is depressed by mistake. This
may cause serious injury or death.
CAUTION
If the vehicle is parked for a long period of
time, the battery discharges gradually. To
avoid this occurrence, drive the vehicle for
approximately 30 minutes at least once
every two to three months. Otherwise, the
Lithium ion (Li-ion) battery may be damaged. If the Li-ion battery is completely
discharged and the hybrid system cannot be
activated, contact an INFINITI retailer.
High voltage parts and harnesses on the
hybrid vehicles emit approximately the
same amount of electromagnetic waves
as the conventional gasoline-powered vehicles or home electronic appliances despite of their electromagnetic shieldings.
Unwanted noise may occur in the reception
of a mobile two-way radio.
Charging the Li-ion battery while driving is
important. The vehicle cannot run if the Liion battery is discharged. In the N (Neutral)
position, the Li-ion battery does not
recharge. Leaving the transmission in the
N (Neutral) position for an extended period
of time may discharge the Li-ion battery.
The Li-ion battery recharges when the shift
selector is in any position other than N
(Neutral).
JVO0019X
An air vent
shelf to cool the Li-ion battery. If the vent is
covered, the battery will overheat resulting
in reduced output performance of the
hybrid system. See “Lithium-ion (Li-ion)
battery air vent” in the “7. Appearance and
care” section.
Hybrid System Overview Hybrid System-11
A
is located on the rear parcel
*
JVO0021X
JVO0006X
JVO0020X
CAUTION
Do not place objects over or into the air
vent. The Li-ion battery may overheat and be
damaged.
Hybrid System-12 Hybrid System Overview
CAUTION
Do not load large amounts of water in open
containers (aquariums or buckets) into the
vehicle. If the water spills onto the Li-ion
battery, it may cause a short circuit and
damage the battery.
CAUTION
Do not allow any liquid to get on or in the air
vent. It may cause a short circuit and
damage the Li-ion battery.
Noise and vibration
After the hybrid system is activated, the
following noises and vibrations that are
unique to the hybrid system may occur.
This does not indicate a malfunction.
. Electric motor noise from the engine
compartment
. Noise from the rear of the vehicle when
the hybrid system activates or deactivates
. Noise and vibration when the gasoline
engine starts running or stops
. Operating noise or electric motor noise
when releasing the accelerator pedal or
depressing the brake pedal
. Engine noise due to rapid acceleration
. Fan noise from the air inlet located on
the rear parcel shelf
. Noise from the climate control system
. Noise from the vehicle in order to alert
pedestrians to the presence of an
approaching vehicle. See “Approaching
Vehicle Sound for Pedestrians (VSP)
system” earlier in this section.
Hybrid System Overview Hybrid System-13
MEMO
Hybrid System-14 Hybrid System Overview
0 Illustrated table of contents
Seats, seat belts and Supplemental Restraint
System (SRS)....................................................... 0-2
Exterior front ....................................................... 0-4