Troubleshooting
If the problem still can’t be eliminated, please ask designated service
department to repair.
The master valve is closed or gas is run
out
Failure Cause Solution
Can’t ignite
Gas leakage
(smell gas)
Flame is yellow
Flame breaks
away from the fire
hole or there is big
noise when the
flame extinguishes
Flame retracts
into the burner,
no flame or fuzzy
flame on the
burner cap, and
accompanied by
whirr
Hood doesn’t start
after igniting
(applies to
cooktops with
hood-cooktop
linkage function of
models with L
suffix)
Flame is red
Battery isn’t installed, reverse or power
insufficient
Gas pipeline is mixed with air
Rubber hose is bent or squashed
Safety system isn’t preheated sufficiently
Ignition pin has dirt in the tip
Ignition pin isn’t in proper position
Rubber pipe is aged, cracks or falls off
Pipes are not connected properly
Air humidity is too high, too much fume
LNG in the cylinder is almost run out
The fire hole of the burner cap is blocked
The air inlet of the ventilation door is too
small
The air inlet of the ventilation door is too
big
The burner cap and gas plate are not
placed properly
The air inlet of the ventilation door is too
big
The hood doesn’t have hood-cooktop
linkage function (model with L suffix)
Linkage function of the hood isn’t turned
on
The electrical control board of the
cooktop is oxidized or burnt
Open the master valve or replace the
gas
Install the battery properly or replace the
battery
Ignite repeatedly to discharge the air
Straighten or replace the hose
Ignite and hold the knob for 3~5 seconds
Clean
Adjust the distance between the ignition
pin and burner cap to 3~5mm
Replace or reconnect the rubber pipe
Check the tightness of the connections
and connect properly (refer to
“Connecting gas pipe”)
Normal phenomenon
Replace the LNG
Clear the dirt
Adjust the ventilation door to expand the
air inlet (refer to “Adjusting ventilation
door”)
Adjust the ventilation door to narrow the
air inlet (refer to “Adjusting ventilation
door”)
Place the burner cap and gas plate
properly; follow the positioning if available
Adjust the ventilation door to narrow the
air inlet (refer to “Adjusting ventilation
door”)
Use the hood that has hood-cooktop
linkage function
Turn on the hood-cooktop linkage
function
Ask qualified personnel to replace