your minutes, pay your bill, upgrade
your phone, and change your rate plan.
Review your phone’s User Manual
and troubleshooting FAQs.
View the latest troubleshooting
solutions in the Support Forums
or ask a question of your own.
You can also access account and device
information from your phone.
1. From the Home screen, tap
the Applications
2. Tap Access T-Mobile.
icon.
1
SERVICE
If you are a new T-Mobile® customer and
your service has not yet been activated,
call Customer Care at 1-800-937-8997
and a T-Mobile Activations representative
will assist you.
You will need the following information
when activating service:
Your Service Agreement and the
agent code on your Agreement
Your name, home address, home
phone number, and billing address
Note: For business and government
accounts, please provide the name of the
organization, the address, and the tax ID.
Your Social Security number, current
driver’s license number, and date
of birth for credit check purposes
Your choice of T-Mobile rate plan and
services (see www.t-mobile.com for
the latest plan information)
SIM serial number and IMEI number
(located on the box barcode label)
By activating service, you acknowledge that you have read,
understand, and agree to be bound by each of T-Mobile’s
Terms and Conditions, and your Service Agreement.
2
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