Huawei U8500 Maintenance Manual
U8500 Maintenance Manual Basic Version
V1.1
Prepared by
Reviewed by Date
Approved by Date
Product Department
Documentation Team
Date 2010-12-21
Huawei Technologies Co., Ltd.
All rights reserved
U8500 Maintenance Manual Basic Version V1.1 Internal
Revision record
Date Revision
Version
2010-7-30 V1.0
2010-12-21 V1.1
Revision
Cause
Section
Number
Change
Description
Author
Product Department Documentation
Team
Product Department Documentation
Team
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U8500 Maintenance Manual Basic Version V1.1 Internal
Contents
1 PRODUCT INTRODUCTION ............................................................................................................................... 5
1.1 PRODUCT APPEARANCE........................................................................................................................................ 5
1.2 PRODUCT SPECIFICATIONS ................................................................................................................................... 5
2 MAINTENANCE INFORMATION GUIDE....................................................................................................... 7
2.1 DOCUMENT APPLICATION .................................................................................................................................... 7
2.2 MAINTENANCE PRECAUTIONS............................................................................................................................. 7
2.3 OBTAINING MAINTENANCE INFORMATION........................................................................................................ 7
3 EXPLOSIVE VIEW OF PRODUCT..................................................................................................................... 8
4 LOCATION OF COMPONENTS ON THE MAIN BOARD ........................................................................ 10
5 SOFTWARE UPGRADE........................................................................................................................................ 16
5.1 PREPARATION FOR UPGRADE ............................................................................................................................. 16
5.2 UPGRADE PROCESS .............................................................................................................................................16
5.3 FORCE DOWNLOAD ............................................................................................................................................. 20
5.4 CHECK THE FIRMWARE VERSION ...................................................................................................................... 20
5.5 ERROR HANDLING............................................................................................................................................... 22
6 MAINTENANCE TOOLS ..................................................................................................................................... 23
7 DISASSEMBLY PROCEDURE ........................................................................................................................... 25
8 ASSEMBLY PROCEDURE ................................................................................................................................... 31
9 TROUBLE SHOOTINGS OF COMMON FAULTS .......................................................................................37
9.1 PRINCIPLE INSTRUCTION .................................................................................................................................... 37
9.2 NO POWER ON ..................................................................................................................................................... 37
9.2.1 High Current (DC power supply)...........................................................................................................................37
9.2.2 Low Current (DC power supply) ...........................................................................................................................40
9.3 CAN’T CHARGE.................................................................................................................................................... 42
9.4 KEYBOARD MALFUNCTION ............................................................................................................................... 43
9.5 DISPLAY MALFUNCTION..................................................................................................................................... 44
9.6 AUDIO MALFUNCTION........................................................................................................................................ 45
9.6.1 No Ring Tone ...............................................................................................................................................................45
9.6.2 Voice Transmitting Failure.......................................................................................................................................46
9.6.3 Receiver Failure...........................................................................................................................................................47
9.6.4 Earphone No Voice.....................................................................................................................................................48
9.6.5 Earphone Can’t Transmit Voice..............................................................................................................................49
9.7 SIM CARD FAILURE ............................................................................................................................................49
9.8 SD CARD FAILURE .............................................................................................................................................. 50
9.9 VIBRATION FAILURE............................................................................................................................................ 50
9.10 CAMERA FAILURE.............................................................................................................................................. 51
9.11 GPS FAILURE ..................................................................................................................................................... 52
9.12 WIFI FAILURE .................................................................................................................................................... 53
9.13 RF FAILURE ........................................................................................................................................................54
9.13.1 WCDMA 2100MHz Signal Failure ....................................................................................................................54
9.13.2 WCDMA 850MHz Signal Failure (Optional) .................................................................................................56
9.13.3 GSM Signal Failure .................................................................................................................................................58
10 FUNCTIONAL TEST ........................................................................................................................................... 60
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U8500 Maintenance Manual Basic Version V1.1 Internal
10.1 KEYPAD INTRODUCTION .................................................................................................................................. 60
10.2 TEST COMMAND................................................................................................................................................ 60
10.3 MMI TEST ..........................................................................................................................................................61
10.4 VOICE CALL TEST .............................................................................................................................................62
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U8500 Maintenance Manual Basic Version V1.1 Internal
1.1 Product Appearance
1 Product Introduction
1.2 Product Specifications
Items Content Description
Phone type Touch screen smart phone
Dimensions 111.5mm × 57.9mm × 12.8mm
Weight <110g
Technical standard WCDMA/GSM
WCDMA 850MHz 824MHz~849MHz/869MHz~894 MHz(Uplink /Downlink)
WCDMA 2100MHz; 1920MHz~1980MHz/2110MHz~2170MHz(Uplink /Downlink)
GSM/GPRS 850MHz 824MHz~849 MHz/869MHz~894MHz(Uplink/Downlink)
Work Frequency
GSM/GPRS 900MHz 880MHz~915MHz/925MHz~960MHz(Uplink /Downlink)
GSM/GPRS 1800MHz 1710MHz~1785MHz/1805MHz~1880MHz (Uplink/Downlink)
GSM/GPRS 1900MHz 1850MHz~1910MHz/1930MHz~1990MHz(Uplink/Downlink)
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U8500 Maintenance Manual Basic Version V1.1 Internal
Items Content Description
z
USB interface: USB 2.0 High speed
External interface
z
Extended card interface: Micro SD
z
6pin USIM card connector
Battery 1150 mAh Li-Battery;
z
Input：AC 100V to 240V 50/60Hz 0.2A MAX
z
Charger
Output：DC 5V， 400Ma
Supporting charge with USB and charger
Display TFT: 3.2, HVGA; 262k color;
Antenna Internal
Camera 3.2mega pixels
WIFI
FLASH
supporting 802.11b/g，BT2.1
512MBROM ，256MBRAM
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U8500 Maintenance Manual Basic Version V1.1 Internal
2 Maintenance Information Guide
2.1 Document Application
This document provides instructions for maintenance of Huawei products. This manual is Huawei
proprietary and is only permitted to be used by authorized service partners. Shall there be any mistakes
found in this document, kindly contact our customer service personnel.
2.2 Maintenance Precautions
z
Maintenance and calibration can be conducted only by qualified technical personnel.
z
Always wear an antistatic wrist strap during operation in an antistatic room.
z
Ensure that all the components, screws, and insulators are properly installed after maintenance or
calibration. Ensure that all the cables are properly connected.
z
Ensure that the soldering should comply with the environmental requirements and lead-free.
Electrostatic discharging is the major cause for the damage of sensitive electronic
components. Each service site should attach great importance to the electrostatic
discharging and strictly observe the antistatic measures described in this manual.
2.3 Obtaining Maintenance Information
For more related product knowledge and maintenance information, please visit Huawei website
http://www.huaweidevice.com/worldwide/technicaIndex.do
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U8500 Maintenance Manual Basic Version V1.1 Internal
3 Explosive View of Product
1 2 3 4 5 6 7 98 10 11 13 14 161512
Explosive view BOM list.
No Description Quantity
1 A Cover 1
2 Main_Key_Asm 1
3 KEY_DOME 1
4 keyboard 1
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U8500 Maintenance Manual Basic Version V1.1 Internal
No Description Quantity
5 Key_Support_ASM 1
6 OFN 1
7 Main board 1
8 Product_Nameplate 1
9 Camera cover 1
10 Power Key 1
11 B cover 1
12 Dome_vol 1
13 battery 1
14 Camera lens 1
15 B cover decorating parts 1
16 Battery cover 1
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k
U8500 Maintenance Manual Basic Version V1.1 Internal
4 Location of Components on the Main Board
U1701 AUDIO Chip
Failure Symptom:
NO audio,
FM function failure
U3101 Temperature
Compensated Crystal
Oscillator-19.2MHz
Failure Symptom:
Can’t power on
U501 CMOS
Failure Symptom:
Can’t power on
U3702 SAW Filter
-2140MHz
Failure Symptom:
Can’t register W2100
network
Z1601 ESD_EMI Filter
Failure Symptom:
Can not identify SIM card
D1101 Diodes
Failure Symptom:
cacophony
U4101 RF LNA
Failure Symptom:
GPS function failure
U4102 SAW Filter
-1575.42MHz
Failure Symptom:
GPS No signal. Weak
signal.
X301 Crystal
（0.032768MHz）
Failure Symptom:
Can’t power on
U502 LVCMOS
Failure Symptom:
USB communication failure
U202 Voltage Regulator
Failure Symptom:
Can’t power on
U3402 SAW Filter
-836.5MHz
Failure Symptom:
Can’t register W850
network
U3404 Duplexer
-TX:824~849MHz;
RX:869~894MHz
Failure Symptom:
W850 Can’t register
network; No signal; weak
signal.
U3304 Duplexer
TX:1920~1980MHz
/RX:2110~2170MHz
Failure Symptom:
W2100 Can’t register
network; No signal; weak
signal.
U3201 RF Connector
Failure Symptom:
Can’t register network; No
signal; weak signal.
U3405 ceramic filter
（869.5MHz）
Failure Symptom:
Can’t register W850
networ
U3301 SAW Filter
-1950MHz
Failure Symptom:
Can’t register W2100
network
U3502 SAW Filter
-897.5MHz
Failure Symptom:
Can’t register GSM
network
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U8500 Maintenance Manual Basic Version V1.1 Internal
J1102 Earphone Jack
Failure Symptom:
Earphone no voice;
FM failure.
J1201 BTB Connector
Failure Symptom:
LCD display failure
J1401 BTB Connector
Failure Symptom:
Can not identify SIM/ TF
card, Wifi/BT failure.
U1401 Semiconductor
Sensor
Failure Symptom:
Compass function failure
U3801 WCMDA/GSM
Radio Transceiver
Failure Symptom:
No signal; weak signal;
can’t register network.
J1101 Micro_B Type
Failure Symptom:
Can’t charge
Can’t communicate with PC
U201 Power Management
IC
Failure Symptom:
Can’t power on
J1002 Camera
Failure Symptom:
Camera function failure
U601 FLASH
Failure Symptom:
Can’t power on;
software failure.
U401 WCDMA/GSM
Dualmode BASEBAND
PROCESSOR
Failure Symptom:
Can’t power on
;
U3302 Power Module
1920~1980MHz
Failure Symptom:
Can’t register W2100
network
U3501 Power Module
Failure Symptom:
Can’t register GSM
network
J1301 BTB Connector
Failure Symptom:
Keypad failure,
Touch Lens failure,
NO Vibration.
U3401 Power Module
824~849MHz
Failure Symptom:
Can’t register W850
network
U3202 RF Switch
Failure Symptom:
No signal; weak signal;
can’t register network.
J1501 Battery Connector
Failure Symptom:
Can’t power on
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U8500 Maintenance Manual Basic Version V1.1 Internal
C216
Failure Symptom:
Clock failure
U1201 DCDC Control
Chip
Failure Symptom:
Can’t Charge
Q202 MOSFET-P
Failure Symptom:
Can’t Charge
MIC901 MIC
Failure Symptom:
Transmitting voice failure
U1101 Headphone Audio
Power Amplifier
Failure Symptom:
Earphone no voice
U1403 semiconducting
sensor
Failure Symptom:
WLS/PS failure
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U1201 DCDC Control
Chip
Failure Symptom:
LED backlight failure
U8500 Maintenance Manual Basic Version V1.1 Internal
X4601 Crystal 26MHz
Failure Symptom:
WiFi transmission failure
J1602 MICRO SD
Receptacle
Failure Symptom:
Can’t identify SD card
J1601 SIM Socket
Failure Symptom:
Can not identify SIM card
U4601 chip WiFi
Failure Symptom:
WiFi transmission failure
X4001 Crystal 32MHz
Failure Symptom:
Bluetooth function failure
U4001 Bluetooth IC chip
Failure Symptom:
Bluetooth function failure
U4604 RF Switch
Failure Symptom:
WIFI/BT function failure
U4605 Ceramics Filter
Failure Symptom:
WIFI/BT function failure
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U8500 Maintenance Manual Basic Version V1.1 Internal
Components BOM List:
Note: The following BOM information is subject to change without notice. It is for your reference only
BOM Name Location
14240180 BTB Connector-Male-24Pin J1
14240199 BTB Connector -female-10pin J2,J3
15020099 Lighting Diode D301,D302
15040238 Transient Suppressing Diodes D1301,D1501,D901,D902,
D903,D904
15040208 Transient Suppressing Diodes D1101
15020160 Infrared Emitting Diode, D1402
15010248 Schottky Diode D1602
19040121 Fast Blowout Fuse F1101
14240170 Connector,Camera Socket-24PIN-Female J1001
14240222 IO Connector,Micro_B Type Female,5pins J1101
14240174 Earphone Jack,3.5mm Audio Jack,6PIN J1102
14240232 BTB Connector,Female,50Pin J1201,J1401
14240181 BTB Connector-Fmale-24Pin J1301
14240178 Battery Connector-3Pin-Side Contact J1501
51621920 SMT_Nut J1902,J1903
22050053 MIC MIC901
15060150 MOSFET-P Q202
07040071 Varistor-90V-45V RV1100,RV1101,RV1102
07040075 Varistor-18V-14V RV1105
07040061 Varistor-12V-99999V RV1301,RV1302,RV1303,
RV1305,RV1501
39200074 Power Management IC -QUALCOMM MSM7200 Series _PM7540 U201
39110527 Voltage Regulator U202
39200160 WCDMA/GSM Dualmode BASEBAND PROCESSOR MSM7225 U401
36020341 CMOS-8-D Triggering Device U501
36020314 LVCMOS U502
40060223 FLASH-4Gb (256Mb*16)NAND Flash+2Gb(128Mb*16)DDR
U601
SDRAM-200MHz
39080124 Headphone Audio Power Amplifier U1101
39110531 DCDC Control Chip U1201
38140016 Semiconductor Sensor,Accelerometer & Electronic Compass 6D U1401
38140017 semiconducting sensor,light&Proximity sensor U1403
43110047 AUDIO Chip-FM Stereo Radio U1701
12070013 Temperature Compensated Crystal Oscillator-19.2MHz U3101
14240004 RF Connector U3201
47140022 RF Switch-800-2100MHz U3202
13010186 SAW Filter-1950MHz 5I U3301
47100281 Power Module,1920~1980MHz U3302
13080062 Duplexer TX:1920~1980MHz/R:2110~2170MHz U3304
47100283 Power Module -824~849MHz U3401
13010174 SAW Filter -836.5MHz U3402
13080037 Duplexer -TX:824~849MHz;RX:869~894MHz U3404
13030024 ceramic filter,869.5MHz U3405
47100222 Power Module -824-849/880-915/1710-1785/1850-1910MHz U3501
13010189 SAW Filter -897.5MHz U3502
13010176 SAW Filter -2140MHz U3702
39200084 WCMDA/GSM Radio Transceiver-RTR6285 U3801
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U8500 Maintenance Manual Basic Version V1.1 Internal
BOM Name Location
47090032 RF LNA-1.575GHZ U4101
13010180 SAW Filter -1575.42MHz U4102
12020125 Crystal-0.032768MHz X301
07040064 Varistor Z901
07040072 ESD_EMI Filter Z1601
15010251 Schottky Diode D1201
15040031 Zener D1202
15010248 Schottky Diode D1203
15040238 Transient Suppressing Diodes D1601,D1602,D1603
51621023 Ground Spring J1304,J1306,J1309
14240225 BTB Connector,Male,50Pin J1401
14240245 SIM Socket,6Pin J1601
14240179 Connector,MICRO SD Receptacle-8Pin J1602
51621024 Antenna Spring J4602,J4603
39110504 Voltage Regulator U1201
39200164 Bluetooth IC chip BTS4025 U4001
39200174 chip WiFi,802.11a/b/g/n-BCM4319 U4601
47140021 RF Switch U4604
13030025 Ceramics Filter-2450MHz U4605
12020159 Crystal-32MHz X4001
12020132 Crystal -26MHz X4601
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U8500 Maintenance Manual Basic Version V1.1 Internal
5 Software Upgrade
5.1 Preparation for Upgrade
Item Contents Remark
Battery The battery level shall be no less than two bars.
Upgrade Environment
File list
Upgrade mode
Micro SD card 512M at most
PC For copy upgrade file
The Version is only for your information. Please
U8500C00B230
SD card upgrade
download the latest version.
Normal download
Force Download
5.2 Upgrade Process
1. Format micro SD card or delete its content；
2. Create a folder and named as “dload”, copy “UPDATA.APP” into it；
3. Insert micro SD card，enter “menu” interface；
4. Operate as follows：settings→SD card&phone storage→Sofware Upgrade→SD card
Upgrade→Confirm→Upgrade…
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U8500 Maintenance Manual Basic Version V1.1 Internal
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U8500 Maintenance Manual Basic Version V1.1 Internal
5. Start upgrade the programs.
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U8500 Maintenance Manual Basic Version V1.1 Internal
6. The handset will auto restart after complete upgrade.
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