Huawei HES-319M Installation Manual

HES-319M Installation

Version: 1.1 Publication Date: 12-Apr–13

Date

Version

Description of Changes

4-Feb-13

1.0

First release.

12-Apr-13

1.1

Updated the Rescanning for Base Stations topic to incorporate Tech Tool 1117.
Removed references to Uplink and Downlink Modulation parameters.
Removed WMI URLs and login credentials.

Revision History

Contents

1. Overview .............................................................................................................................................. 4

2. Introduction to the HES-319M ............................................................................................................ 5

Comparison: HES-319M, BreezeMAX PRO 3000, BreezeMAX PRO 6000 ........................................................... 5

HES-319M: As Shipped ....................................................................................................................................... 7

HES-319M ODU ................................................................................................................................................... 8

HES-319M ODU Signal Strength Indicators ........................................................................................................ 9

HES-319M IDU .................................................................................................................................................. 10

Static IP Addresses ............................................................................................................................................ 11

Base Station Restrictions .................................................................................................................................. 12

3. Mounting the HES-319M ODU .......................................................................................................... 13

Other mounting options ................................................................................................................................... 16

4. Installing Cables and Grounds for the HES-319M ............................................................................. 17

Approved and Unacceptable Building Ground Points ...................................................................................... 19

Shaving the RJ-45 Connector Boot on the Cat5e PoE Cable ............................................................................. 20

Connecting the Surge Suppressor to the Building Ground ............................................................................... 21

Installing Cable & Ground from Surge Suppressor to ODU, Part 1................................................................... 23

Installing Cable & Ground from Surge Suppressor to ODU, Part 2................................................................... 26

Installing Cable from Surge Suppressor to IDU ................................................................................................ 28

Connecting to a Computer and Power ............................................................................................................. 30

HES-319M Installation 2

5. Aligning the HES-319M ...................................................................................................................... 31

Rescanning for Base Stations ............................................................................................................................ 32

Quality of Installation Parameters .................................................................................................................... 34

Alignment and Acceptance ............................................................................................................................... 35

Identifying the Base Station .............................................................................................................................. 38

6. Connecting Your Customer’s Computer to the CPE .......................................................................... 39

HES-319M Installation 3

1. Overview

The HES-319M Installation guide provides material specific to the HES-319M for Installers of Xplornet WiMAX
services. It must be used in conjunction with the WiMAX Customer Premise Equipment Installation guide.

Refer to the WiMAX Customer Premise Installation guide for information on:

 Preparing for a site visit
 Performing a site survey
 General mounting guidelines and requirements
 Service activation
 Quality of Installation tables
 Safety standards

Refer to this guide for information on:

 HES-319M components, interfaces, and indicators
 HES-319M support for static IP addresses
 HES-319M mounting instructions
 HES-319M cabling and grounding
 HES-319M alignment
 Connecting your customer’s computer to the HES-319M

HES-319M Installation 4

Item

BreezeMAX PRO 3000

BreezeMAX PRO 6000

HES-319M

Static IP support

Yes

Yes, with firmware

01.00.12.999 or later

No

Base Station Support

Supported by all base
stations.

Supported by all base
stations.

On base stations
operating from
3475MHz to
3600MHz.

ODU Location
Requirements

The location requirements detailed in the

WiMAX Customer Premise Equipment Installation guide apply to all.

Mounting

Mount so sides are at 45° to
the horizontal.

Mount so sides are at 45° to
the horizontal.

Mount so top and
bottom are at 0° to
the horizontal, with
interface side on the
bottom.

Mounting Kit

Included

Included

Included

Cat5e Cables

Specialty cable with
integrated sealing gland
assembly from surge
suppressor to ODU.

Integrated sealing gland
assembly not required for
surge suppressor to IDU.

Cable with integrated
ground wire recommended
for surge suppressor to
ODU.

Stand-alone sealing gland
assembly.

Integrated ground wire not
required for surge
suppressor to IDU.

Same as BreezeMAX
PRO 6000

Ground wire (if not
integrated)

12AWG

2. Introduction to the HES-319M

Comparison: HES-319M, BreezeMAX PRO 3000, BreezeMAX PRO 6000

Because WiMAX is a regulated standard, manufacturers must conform to a strict set of specifications. As a
result, all WiMAX CPEs are quite similar and familiarity with one helps you when starting up with another.

The following table compares the BreezeMAX PRO 3000, BreezeMAX PRO 6000, and HES-319M to provide a
starting point for those familiar with the BreezeMAX PRO CPEs and new to the HES-319M.

HES-319M Installation 5

Item

BreezeMAX PRO 3000

BreezeMAX PRO 6000

HES-319M

Quality of Installation
(QoI) parameters

The same QoI parameters apply to all. Parameter values are determined

by the Program, the Channel Bandwidth, and the Rate Plan.

WMI Parameter for
QoI RSSI Level

RSSI

RSSI

Signal Strength

WMI Parameter for
QoI CINR Level

CINR reuse 1

CINR

Link Quality

Display of
QoI Levels

WMI (CINR and RSSI)

LEDs at ODU (CINR)

Telephone tones (CINR)

WMI (CINR and RSSI)

LEDs at ODU (RSSI)

WMI (CINR and RSSI)

Activation
(Installer Portal)

The same for all except there is a firmware upgrade

process with the BreezeMAX PRO 3000.

HES-319M Installation 6

HES-319M: As Shipped

The HES-319M CPE is shipped in one box that contains:

 The outdoor unit (A), or ODU, with sealing gland assembly (B)
 The indoor unit (C), or IDU, with AC power cord (D)
 A 6ft–1.8m Ethernet cable (E)
 A mounting kit (F)
 A grounding kit (G)

HES-319M Installation 7

Contents may not appear exactly as shown.

HES-319M ODU

The HES-319M ODU incorporates:

 A modem for communications with the IDU
 Data processing and management software
 A high–gain antenna
 A radio transmitter/receiver for communications with the base station

The ODU interfaces are:

 RJ–45 port (A):

o Supports a 10/100 BaseT Ethernet communications link to the IDU
o Is a Power over Ethernet, or PoE, connection: the power to the ODU is supplied from the IDU over this

link

o Weather–sealed with the sealing gland assembly (B)

 Signal Strength LEDS (C):

o Five LEDs indicate the strength of the signal received from the base station.

Refer to the next topic, HES-319M ODU Signal Strength Indicators, for details.

o Weather–sealed with the LED cap (D)

 Ground screw (E): Used to connect the ODU to an approved building ground point.

The ODU can be located:

 Up to 18mi–30km from the base station
 Up to 328ft–100m from the customer’s computing equipment

HES-319M Installation 8

Signal Strength (RSSI)

Signal Strength LEDs

≥ –50dBm

–60dBm to –50dBm

–70dBm to –60dBm

–80dBm to –70dBm

–90dBm to –80dBm

≤ –90dBm

HES-319M ODU Signal Strength Indicators

The HES-319M ODU has LEDs that indicate the RSSI (Received Signal Strength Indicator) of the signal from the
base station. You use the signal strength indicators when you align the ODU; details are provided in the
chapter, Aligning the HES-319M.

HES-319M Installation 9

 RJ–45 port labelled "OUT" (A):

o Supports a 10/100 BaseT Power over

Ethernet link to the ODU

o Sends control signals to and receives

status indications from the ODU

o Supplies power to the ODU (B)

Be very careful to connect
ONLY the ODU to the OUT
port. The power destined
for the ODU can destroy
customer equipment in
milliseconds.

 RJ–45 port labelled "IN" (C):

o Supports a 10/100 BaseT Ethernet link to

the customer's computing equipment (D).
Generally, the equipment is a computer
but may also be a LAN device such as a
router.

 “CONNECT” LED (E): On when the PoE adapter

is powered up and connected to the ODU

 “FAULT” LED (F): On when a fault condition

occurs.
If the condition does not clear itself in 30
seconds, unplug the PoE adapter for 10
seconds.

 “ON” LED (G): On when the PoE adapter is

powered up

HES-319M IDU

The HES-319M IDU is a Power over Ethernet, or PoE, adapter that is powered from the AC mains. It provides
the communications interface between your customer’s computing equipment and the ODU, and supplies
power to the ODU.

The PoE adapter has two ports and three LEDs:

HES-319M Installation 10

Operating specifications are:

 –40°C to 65°C
 10% to 90% humidity (non–condensing)
 100VAC to 240VAC +/– 10%
 15W

Static IP Addresses

Static IP addresses are not supported on the HES-319M. If you are planning to install an HES-319M, be sure
your customer has not ordered a static IP address – before you leave for the site.

HES-319M Installation 11

If you are planning to install an HES-319M, verify that there is a compatible base station
within range of your customer’s site – before you leave for the site.

Base Station Restrictions

The HES-319M operates in the 3,400MHz to 3,600MHz range and cannot be used with base stations that
operate above 3,600MHz. The WiMAX Base Station ID list available from the Xplornet University WiMAX
library shows the base stations that can communicate with the HES-319M.

HES-319M Installation 12

Instructions in this guide only cover the mounting of the ODU on a previously­installed mounting platform.

Refer to the WiMAX Customer Premise Equipment Installation guide for:

 The rules and regulations to follow when fastening equipment to a

customer’s premise

 The instructions for installing a mounting platform.

3. Mounting the HES-319M ODU

Consider these points before proceeding:

 The mounting kit shipped with the HES-319M is required to mount the ODU.
 The mounting kit can be used with masts/poles whose diameter ranges in size from 1 to 2.5in–2.5 to

6.4cm.

 You need the grounding kit (wire and screw) that was shipped with the HES-319M or equivalent.
 To ensure weather–protection, mount the ODU so that the side with the RJ-45 port faces down.

HES-319M Installation 13

If the -15° flange is up, feed the U-bolt through the top holes for a parallel mount.

Referring to the illustration:

1. The pole mounting kit provides three mounting positions: parallel to the pole, or at +/– 15° to the pole.

These instructions are for the parallel position.

1. Position the bracket so that the flange with +15° faces up.

2. Hold the bracket against the pole and feed the U-bolt through the bottom holes in the bracket.

3. Spin an M6 nut on each arm of the U-bolt.

4. Move the kit to the desired position on the pole and tighten the nuts.

HES-319M Installation 14

5. Align the flange holes with the threaded studs on the back of the ODU so that the side of the ODU with

the RJ-45 port faces down.

6. Slide the studs into the holes and spin M6 nuts on each bolt.

7. Tighten the nuts firmly but do not over-tighten.

8. Thread the screw provided with the grounding kit through one of the ring lugs on the ground wire and into

the threaded hole on the back of the ODU just below the ground symbol.

9. Tighten the screw.

HES-319M Installation 15

Other mounting options

Alternate mounting options are illustrated below. Note which flange is up (+15° or –15°) and which holes the
U-bolt goes through (upper or lower).

HES-319M Installation 16

4. Installing Cables and Grounds for the HES-319M

The diagram illustrates the wiring plan for the HES-319M. The tasks you need to carry out to complete the wiring
plan are listed below. Detailed instructions for each task are provided in following topics.

In all topics, ‘cable’ is synonymous with Cat5e cable. In the diagrams, the Cat5e cable is shown as red for illustrative

purposes only.

Task List

1. Confirm that the mount location satisfies all requirements listed in the Location Requirements Checklist in

the WiMAX Customer Premise Equipment Installation guide.

2. Review the grounding standards.

3. Shave the RJ-45 connector boot.

4. Install a surge suppressor.

HES-319M Installation 17

5. Install a ground wire from the surge suppressor to an approved building ground point.

6. Install a Cat5e cable (with ground wire) between the surge suppressor and the ODU.

7. If you are using a J–arm platform, install a dual ground lug on the mast bracket.

If you are using a tripod or ground pole, install two ground straps on the pole, a hand's width apart.

8. Install a ground wire between the surge suppressor and the dual ground lug, or the lower ground strap.

9. Install a ground wire between the ground screw on the ODU and the dual ground lug, or the upper ground

strap.

10. Install a Cat5e cable between the surge suppressor and the IDU.

11. Install the supplied Ethernet cable between the IDU and your computer.

12. Plug in the IDU and power up your computer.

When all tasks are complete, you are ready to align the ODU.

HES-319M Installation 18

Approved and Unacceptable Building Ground Points

A list of approved and unacceptable ground points is repeated here because the importance of proper
grounding cannot be over–emphasized. Review the previous grounding topics for details.

Approved ground points are:

 A building ground, also called an electrical service electrode.
 Service equipment enclosures. Never drill into an electrical service panel.
 A metal conduit or raceway of the electrical service.
 A grounded interior metal water pipe.
 An I–beam clamp on a grounded structural steel member.

Unacceptable ground points are:

 Conduit on the load side of a building enclosure
 A cut–off switch or a condensation pipe on a Heating Ventilation Air Conditioning, or HVAC, system
 Steel roof trusses
 Metal roofs, metal roof screws, metal screens, or metal windows
 Vents or vent pipes
 Electrical outlets or light fixtures
 Gas pipes, gutters, exterior water faucets, unlicensed ground rods

HES-319M Installation 19

It is much easier to shave the connector when the connector is warm, for example at
room temperature rather than at winter temperatures.

Shaving the RJ-45 Connector Boot on the Cat5e PoE Cable

The boot of the RJ-45 connector of Cat5e cables used for the PoE connection to the ODU may not fit through
the sealing gland assembly.

1. Test to see if the cable can pass through the sealing gland assembly.

Peel back the integrated ground wire before testing.

2. If the cable cannot pass through, shave the corners of the boot. Be careful not to break the connector tab

or shave the connector.

HES-319M Installation 20

The distance refers to the total wire length, not the straight–line path.

Connecting the Surge Suppressor to the Building Ground

To connect the surge suppressor to the building ground:

1. Locate an approved building ground point:

The surge suppressor must be installed within 20ft–6m of the building ground point.

2. If necessary, remove the surge suppressor circuit board to expose the two mounting holes.

3. Fasten the surge suppressor to a solid surface, as close to the planned point of entry as possible.

Ensure that the side with the cable grommets faces down.

4. Reinstall the circuit board.

5. Remove the rubber cable grommets and make a small vertical and horizontal slit in each, then reinstall the

grommets.

HES-319M Installation 21

In cold conditions, warm the grommets before making the slits to avoid cracking the rubber.

6. Connect Xplornet–approved 12AWG wire to the building ground point.

7. Run the wire to the surge suppressor.

Run the wire along horizontal and vertical paths, keeping it out of sight as much as possible. Avoid sharp
bends. Use Xplornet–approved single cable clips every 24in–60cm to secure the wire to the building.

8. Cut the wire so that it can reach through the most convenient grommet to the brass nut on the same side

as the grommet.

9. Strip away about 1in–3cm of insulation.

10. Pass the wire through the grommet.

11. Loosen the nut and wrap the stripped wire clockwise around the brass post, between the two brass

washers.

The surge suppressor ships with a ring wiring lug on each ground terminal. You can leave these in place or
discard them, but do not use them.

12. Tighten the nut.

HES-319M Installation 22

Cutting and re–terminating the Cat5e cable is not allowed.

Installing Cable & Ground from Surge Suppressor to ODU, Part 1

To install Ethernet cable and ground from the surge suppressor to the ODU:

1. The approved Cat5e Ethernet cable with integrated ground wire is available in three pre–terminated

lengths: 50ft–15m, 75ft–23m, and 125ft–38m.

Though cable with integrated ground wire is recommended, you can use an equivalent cable without
ground. In this case, use Xplornet–approved 12AWG ground wire in place of the integrated ground wire.

Measure the distance between the surge suppressor and ODU and select the cable with the best fit.
Measure along horizontal and vertical paths, but avoid sharp bends.

2. At the surge suppressor, separate a few inches of the integrated ground wire from the Cat5e cable.

HES-319M Installation 23

The assembly must be reinstalled to weatherproof the ODU.

However, it is often easier to wait until after you have aligned the ODU. Until then, plug
the Cat5e cable directly into the ODU RJ-45 port.

3. Strip away about 1in–3cm of insulation from the ground wire (either the integrated wire or a separate

12AWG ground wire).

4. Slip the cable and ground wire through the unused rubber grommet.

5. Plug the cable into the RJ–45 port on the same side as the grommet.

6. Loosen the brass nut on the unused ground terminal and wrap the stripped wire clockwise around the

brass post, between the two brass washers.

The surge suppressor ships with a ring wiring lug on each ground terminal. You can leave these in place or
discard them, but do not use them.

7. Tighten the nut.

8. Run the cable to the ODU.

Run the cable along horizontal and vertical paths, keeping it out of sight as much as possible. Avoid sharp
bends. Use Xplornet–approved single cable clips every 24in–60cm to secure the cable and integrated
ground wire to the building.

If you are using Xplornet–approved 12AWG ground wire rather than an integrated wire, use single cable
clips on both the cable and wire.

9. Run the cable to the ODU RJ-45 port.

10. Coil any excess cable. When all connections have been made, secure the coil as close to the ODU as is

practical.

11. At the ODU RJ-45 port, remove the sealing gland assembly.

Referring to the illustration, the sealing gland assembly includes:

o Sealing gland base
o Rubber bushing
o Sealing gland nut

12. Keep the assembly warm until you are ready to reinstall it. The parts are difficult to work with when cold.

13. When you are ready to reinstall the sealing gland assembly:
a. Unplug the cable from the ODU RJ-45 port.

HES-319M Installation 24

b. Feed the cable through the sealing gland nut and then the base.
c. Plug the cable into the ODU RJ-45 port.
d. Reinstall the sealing gland base on the ODU. Do not over–tighten.
e. Fit the rubber bushing around the cable, between the sealing gland nut and the sealing gland base.

The bushing is split to its centre along its length to allow this.

When using Cat5e cable with integrated ground wire, separate enough of the ground wire from the
cable so that the rubber bushing goes over the cable only, and only the cable enters the sealing gland
assembly.

f. Push the rubber bushing along the cable until it is firmly seated in the sealing gland base.
g. Install the sealing gland nut. Hand-tighten firmly: you are sealing the unit.

14. Continue to Part 2 of this procedure which covers installation of the ground wires at the ODU.

HES-319M Installation 25

Installing Cable & Ground from Surge Suppressor to ODU, Part 2

In Part 1 of this procedure, you connected the Cat5e cable and ground wire to the surge suppressor, ran the
cable and wire to the ODU, and connected the cable to the RJ–45 port of the ODU.

In Part 2, you install the ground wires at the ODU. These instructions are designed to ground the ODU and the
mounting platform, as required by the Canadian Electrical Code.

15. For a J–arm platform, install a dual ground lug at the J–arm mast bracket. Before fastening the dual

ground lug to the mast bracket, scrape some paint from the area where the dual ground lug makes
contact to ensure a good electrical connection.

For a pole mount platform, install two ground straps around the pole, near the ODU, about a hand's width
apart. Ensure that the ground strap material is the same as the pole material (galvanized steel, for
example). A metal mismatch can cause a galvanic reaction that corrodes the metal.

16. If you are using the ground wire supplied with the CPE, then you attached one end of the ground wire to

the ODU when you mounted it. At the other end, cut off the ring lug, strip about 1/2in–1 cm of insulation
from the wire, and insert the wire in one of the terminals on the dual ground lug, or to the upper ground
strap.

If you are not using the supplied ground wire, run Xplornet–approved 12AWG ground wire from the
ground screw on the ODU to one of the terminals on the dual ground lug, or to the upper ground strap.

17. Tighten the screws at both ends to secure the wire.

HES-319M Installation 26

18. Cut the ground wire from the surge suppressor to an appropriate length for connecting to the dual ground

lug or lower ground strap.

It is good practice to cut the wire about 6in–15cm longer than the minimum required.

19. Strip about 1/2in–1 cm of insulation from the wire.

20. Insert the stripped wire into the unused terminal of the dual ground lug, or in the terminal of the lower

ground strap.

21. Tighten the terminal screw.

22. Secure the Cat5e cable and ground wire to the mounting platform using cable ties every 6in–15cm.

HES-319M Installation 27

Cutting and re-terminating the Cat5e cable is not allowed.

Installing Cable from Surge Suppressor to IDU

To install Cat5e cable from the surge suppressor to the IDU:

1. The Cat5E cable for the run from the surge suppressor to the IDU does not require a ground wire.

Xplornet–approved Cat5e cable for the run to the IDU is available in three pre–terminated lengths: 25ft–

7.5m, 50ft–15m, and 75ft–23m.

Measure the distance between the surge suppressor and IDU and select the cable with the best fit.
Remember to allow for a drip loop.

2. At the surge suppressor, slip the Cat5e cable through the grommet used for the building ground wire and

plug the cable into the RJ–45 port.

3. Run the cable to the point of entry, creating a U–shaped drip loop at the point of entry.

4. Feed the cable through the point of entry and on to the IDU location identified by the customer.

HES-319M Installation 28

As much as possible, run the cable so that it is straight and out of sight. Avoid sharp bends. Use Xplornet–
approved single cable clips every 24in–60cm to secure the cable to the building.

5. Coil excess cable inside the building, in an out–of–the–way location, preferably out of sight.

6. Unpack the IDU, place it in location, and plug the Cat5e cable into the port labelled "OUT".

HES-319M Installation 29

Connecting to a Computer and Power

At this point, only connect your computer to the IDU. Connect the customer's equipment only after activating
the service.

1. Plug one end of the supplied Ethernet cable into the RJ–45 port on the IDU labelled "IN".

2. Plug the other end into the Ethernet port on your computer.

3. Plug the power cord into the IDU and a 120VAC power source.

4. Power up your computer.

You are ready to align the ODU.

HES-319M Installation 30

5. Aligning the HES-319M

This chapter explains how to align the HES-319M with a base station and verify that the signal quality is within
acceptable limits.

Always rescan for base stations before starting alignment.

HES-319M Installation 31

You must force the CPE to rescan for base stations anytime the CPE has been
powered up and then moved to another location, or pointed in another direction at
the same location.

Rescanning for Base Stations

When the HES-319 ODU is powered up, it scans for base stations and registers with the base station that
provides the highest quality signal. If you move or redirect the ODU, the CPE remains registered with the
original base station.

Before beginning alignment, you must force the CPE to rescan for base stations to ensure that the CPE is
registered with the best base station at its current location and direction.

You can force a rescan by:

 Powering down the ODU
 Rebooting the CPE through the Web Management Interface (WMI).

To force a rescan through the WMI, refer to the Alignment and Acceptance procedure, later in this chapter

HES-319M Installation 32

To force a rescan by powering down the ODU:

1. Unplug either end of the AC power cord at the IDU. (a)

OR

Disconnect the PoE Cat5e cable from the OUT port at the IDU. (b)

OR

Disconnect the PoE Cat5e cable from the RJ-45 port at the ODU. (c)

2. Wait 10 seconds, then restore power.

The CPE performs a rescan. Wait about two minutes for the CPE to reconnect with a base station.

HES-319M Installation 33

WiMAX Program Name

Channel Bandwidth

QoI Parameter

Rate

Plan 1

Rate

Plan 2

Rate

Plan 3

Rate

Plan 4

Minimum DL RSSI Level (dBm)

Maximum DL RSSI Level (dBm)

Minimum DL CINR Level (dB)

Quality of Installation Parameters

All Xplornet Internet services are offered through a number of programs, with each program tailored for a
specific user group (for examples, home or business). Programs are delivered at different bandwidths
depending on the network infrastructure serving the customer.

Each program also offers several rate plans to provide flexibility in the service offerings for the program.
Quality of Installation (QoI) parameters have been defined for the WiMAX service and acceptable values for
the QoI parameters are set for each rate plan. A service is unacceptable if a measured value fails to meet the
specified value.

The QoI parameters are provided as an appendix to the WiMAX Customer Premise Equipment Installation
guide. Part of your site preparation was to download the guide to your computer and to record your
customer’s Program and Rate Plan. You need to find your customer’s Rate Plan in the QoI appendix now.

HES-319M Installation 34

Alignment and Acceptance

Use this procedure to align the ODU and determine if the signal quality meets or exceeds the required QoI
levels.

Once the ODU is powered up, signal strength LEDs at the ODU indicate the RSSI level (called Signal Strength in
the Web Management Interface). You can use the LEDs to ‘rough-in’ the position of the ODU but always use
the Web Management Interface (WMI) to refine the position and achieve the best CINR and RSSI levels.

If you have not already configured your computer for DHCP, you must do so now. Refer to the DHCP topic in
the WiMAX Customer Premise Equipment Installation course or guide.

When you have configured your computer for DHCP:

1. Have the applicable QoI levels available, as well as the URL and login credentials of the HES-319M WMI..

2. At the ODU, point the ODU along the line of sight to the base station you chose during your site survey.

3. Rescan for base stations as described in the Rescanning for Base Stations topic.

4. Use a blade screwdriver to remove the LED cover.

Note that the black and white numbers in the illustration correspond to selected steps in this procedure.

5. While monitoring the LEDs, move the ODU to the position where the most number of LEDs are on.

6. Replace the LED cover.

HES-319M Installation 35

7. At your computer, open a web browser.

8. In the browser address bar, enter the URL of the WMI.

The WMI login window opens.

9. Enter the WMI Username and Password.

(Login as a guest.)

10. Click OK.

The System Status window opens.

11. Scan to the bottom of the window and locate the Device Status and Connection Status parameters.

12. Confirm that Device Status is Connected and Connection Status is Normal or Idle.

This confirms that the CPE is communicating with the base station.

If Device Status is Ready, Scanning, or Connecting, then the CPE is searching for a base station. Do not
continue until Device Status is Connected. If Device Status is not yet Connected, then Connection Status
can be Disconnected, Network Search, or Network Entry.

13. If Device Status does not go to Connected, rescan for base stations:
a. Mouse over the Maintenance icon.
b. Click Reboot.
c. When the Reboot window opens, click Reboot.
d. Wait about two minutes for the CPE to reconnect with a base station.

If Device Status does not go to Connected:

i. Check all cables and connectors between your computer and the ODU.
ii. At the ODU, rescan for base stations and confirm that one or more LEDs are on.
iii. At the WMI, if Device Status is still not Connected, contact the Dealer Support Group: 1–866–841–

6004.

14. When Device Status is Connected and Connection Status is Normal or Idle, compare the channel

bandwidth of your customer’s rate plan with the bandwidth of the base station, which is indicated by the
Frequency parameter.

For a 5MHz channel, the last three digits of Frequency are 500 (for example, 3520500).
For a 10MHz channel, the last three digits of Frequency are 000 (for example, 3520000).

If the channel bandwidth’s are different, contact your Dealer.

15. Locate the Signal Strength and Link Quality parameters.

16. At the WMI and ODU: While monitoring the Signal Strength and Link Quality levels, move the ODU to the

position that provides the best levels.

17. Compare the Signal Strength and Link Quality levels with the minimum acceptable levels for the rate plan

to which your customer has subscribed. Remember to select the QoI table with the correct channel
bandwidth.

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WMI

QoI Table

Signal Strength

RSSI

Link Quality

CINR

If the levels are as good or better than the minimums, continue.

Note:
For Link Quality (CINR), as an example: 20 is better than 15.
For Signal Strength (RSSI), as an example: –50 is better than –60.

Levels Too Low

If the levels are too low:

a. Rescan for base stations and repeat the alignment procedure.
b. If the quality is still unacceptable, change the position of the ODU.
c. Rescan for base stations and repeat the alignment procedure.
d. If the quality is still unacceptable, direct the ODU along the line of site path of another base station.
e. Rescan for base stations and repeat the alignment and acceptance procedure.
f. If the quality is still unacceptable, or there is only one base station, contact the Dealer Support Group:

1–866–841–6004.

RSSI Too High

Is the RSSI level better than –40? (As an example, –39 is better than –40.)

If yes, change the alignment so that the RSSI falls to –40 or slightly worse (for example, –41 or –42). This is
necessary to avoid receiver saturation. In most cases, tilting the ODU down resolves this situation. You can do
this by using the –15° position of the mounting kit.

Do not rotate the ODU to the side to reduce RSSI as this can cause interference with neighbouring base
stations or CPE.

Once you have acceptable levels, refer to the WiMAX Customer Premise Equipment Installation course or
guide for instructions on activating the service.

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Identifying the Base Station

To identify the base station that the CPE is registered to:

1. At your computer, open a web browser.

2. In the browser address bar, enter the URL of the WMI.

The WMI login window opens.

3. Enter the WMI Username and Password.

(Login as a guest.)

4. Click OK.

The System Status window opens.

5. Scan to the bottom of the window and locate the BSID number.

BSID stands for Base Station Identifier.

The first six digits of the BSID are the same for all Xplornet base stations.
The seventh to tenth digits identify the site.
The last two digits identify the sector.

Digits can be letters or numbers.

6. Download and open the Base Station ID list from the Xplornet University Library.

7. Scan the BSID column until you find the BSID.

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6. Connecting Your Customer’s Computer to the CPE

Once you have activated the service, you are only obligated to establish a connection to the Internet on your
own computer and demonstrate connectivity to your customer.

Connecting your customer's computer to the IDU and confirming Internet access are optional activities. They
do promote goodwill but if your customer has a complex network or very old equipment, you may not be able
to realize a positive outcome.

If you choose to connect your customer’s computer:

1. Ensure that your customer's computer is configured for DHCP operation. refer to the DHCP topic in the

WiMAX Customer Premise Equipment Installation course or guide.

2. When you have configured the computer for DHCP, plug the supplied Ethernet cable into your customer's

computer and the IDU.

3. At the computer, open a web browser.

4. In the browser address bar, enter the URL of the WMI.

The WMI login window opens.

5. Enter the WMI Username and Password.

(Login as a guest.)

6. Click OK.

The System Status window opens.

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If the parameters have values, the service is operating normally.

If you choose to test for Internet access:

Open another browser window and try to surf the web.

Use a web page with frequently updated content to ensure that the browser is actually surfing the web and
not accessing old content saved on the computer. For examples, try cbc.ca or ctv.ca.

If you can surf, you are done.
If you cannot, and you are not familiar with relevant troubleshooting procedures, refer the customer to
Xplornet Technical Support: 1-866-841-6001; [e-mail].

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