Huawei BM622, BM631a, BM632, BM652 Troubleshooting

Welcome to use WiMAX CPE!

Online Help

Issue 04 Date 2010-01-10 Part Number 00527860

Huawei Technologies Co., Ltd.

Address: Huawei Industrial Base

Bantian, Longgang Shenzhen 518129

People's Republic of China Website: http://www.huawei.com Email: terminal@huawei.com

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Notice

Some features of the product and its accessories described herein rely on the software installed, capacities and settings of local network, and may not be activated or may be limited by local network operators or network service providers, thus the descriptions herein may not exactly match the product or its accessories you purchase.

Huawei Technologies Co., Ltd reserves the right to change or modify any information or specifications contained in this manual without prior notice or obligation.

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Warnings and Precautions

To use the device properly and safely, read these warnings and precautions carefully and strictly observe them during operation. Unless otherwise specified, the device described in this section includes the device and its accessories.

Basic Requirements

z During storage, transportation, and operation of the device, keep it dry and prevent

it from colliding with other objects.

z Do not dismantle the device. In case of any fault, contact an authorized service

center for assistance or repair.

z Without authorization, no organization or individual can change the mechanical,

safety, or performance design of the device.

z When using the device, observe all applicable laws and regulations and respect the

legal rights of other people.

Environmental Requirements for Using the Device

z Before connecting and disconnecting cables, stop using the device, and then

disconnect it from the power supply. Ensure that your hands are dry during operation.

z Keep the device far from sources of heat and fire, such as a heater or a candle. z Keep the device far from electronic appliances that generate strong magnetic or

electric fields, such as a microwave oven or a refrigerator.

z Place the device on a stable surface. z Place the device in a cool and well-ventilated indoor area. Do not expose the device

to direct sunlight. Use the device in an area with a temperature ranging from 0°C to 40°C.

z Do not block the openings on the device with any object. Reserve a minimum space

of 10 cm around the device for heat dissipation.

z Do not place any object (such as a candle or a water container) on the device. If any

foreign object or liquid enters the device, stop using the device immediately, power it off, remove all the cables connected to it, and then contact an authorized service center.

z During thunderstorms, power off the device, and then remove all the cables

connected to it to prevent it from getting damaged due to lightning strikes.

Precautions for Using Wireless Devices

z When using the device, ensure that the antenna of the device is at least 20 cm away

from all persons.

z Do not use the device where using wireless devices is prohibited or may cause

interference or danger.

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z The radio waves generated by the device may interfere with the operation of

electronic medical devices. If you are using any electrical medical device, contact its manufacturer for the restrictions on the use of the device.

z Do not take the device into operating rooms, intensive care units (ICUs), or

coronary care units (CCUs).

Areas with Inflammables and Explosives

z Do not use the device where inflammables or explosives are stored, for example, in

a gas station, oil depot, or chemical plant. Otherwise, explosions or fires may occur. In addition, follow the instructions indicated in text or symbols.

z Do not store or transport the device in the same box as inflammable liquids, gases,

or explosives.

Accessory Requirements

z Use only the accessories supplied or authorized by the device manufacturer.

Otherwise, the performance of the device may get affected, the warranty for the device or the laws and regulations related to telecommunications terminals may become null and void, or an injury may occur.

z Do not use the power adapter if its cable is damaged. Otherwise, electric shocks or

fires may occur.

z Ensure that the power adapter meets the specifications indicated on the device

nameplate.

z Ensure that the power adapter meets the requirements of Clause 2.5 in

IEC60950-1/EN60950-1 and it is tested and approved according to national or local standards.

Safety of Children

Keep the device and its accessories out of the reach of children. Otherwise, they may damage the device and its accessories by mistake, or they may swallow the small components of the device, causing suffocation or other dangerous situations.

Maintenance

z If the device is not used for a long time, power it off, and then remove all the cables

connected to it.

z If any exception occurs, for example, if the device emits any smoke or unusual

sound or smell, stop using the device immediately, power it off, remove all the cables connected to it, and then contact an authorized service center.

z Do not trample, pull, or overbend any cable. Otherwise, the cable may get damaged,

causing malfunction of the device.

z Before cleaning the device, stop using it, power it off, and then remove all the

cables connected to it.

z Use a clean, soft, and dry cloth to clean the device shell. Do not use any cleaning

agent or spray to clean the device shell.

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Disposal and Recycling Information

This symbol on the device (and any included batteries) indicates that the device (and any included batteries) should not be disposed of as normal household garbage. Do not dispose of your device or batteries as unsorted municipal waste. The device (and any batteries) should be handed over to a certified collection point

for recycling or proper disposal at the end of its life.

For more detailed information about the recycling of the device or batteries, contact your local city office, the household waste disposal service, or the retail store where you purchased this device.

The disposal of this device is subject to the Waste from Electrical and Electronic Equipment (WEEE) Directive of the European Union. The purpose for separating WEEE and batteries from other waste is to minimize any environmental impact and health hazard due to the presence of hazardous substances.

Reduction of Hazardous Substances

This device is compliant with the EU Registration, Evaluation, Authorisation and Restriction of Chemicals (REACH) Regulation (Regulation No 1907/2006/EC of the European Parliament and of the Council) and the EU Restriction of Hazardous Substances (RoHS) Directive (Directive 2002/95/EC of the European Parliament and of the Council). For more information about the REACH compliance of the device, visit the Web site www.huaweidevice.com/certification. You are recommended to visit the Web site regularly for up-to-date information.

EU Regulatory Conformance

z This device should be installed and operated with a minimum distance of 20 cm

between the antenna and all persons.

z Български: С настоящето Huawei Technologies Co., Ltd. декларира, че този

уред съответства на основните изисквания и другите разпоредби на Директива 1999/5/EC.

z Česky: Huawei Technologies Co., Ltd., tímto prohlašuje, že toto zařízení je ve

shodě se základními požadavky a dalšími souvisejícími opatřeními směrnice 1999/5/EC.

z Dansk: Huawei Technologies Co., Ltd. erklærer hermed at denne enhed er i

overensstemmelse med de obligatoriske krav og andre relevante bestemmelser i direktiv 1999/5/EF.

z Nederlands: Hierbij verklaart Huawei Technologies Co., Ltd. dat dit apparaat in

overeenstemming is met de essentiële eisen en de andere relevante bepalingen van richtlijn 1999/5/EC.

z English: Hereby, Huawei Technologies Co., Ltd. declares that this device is in

compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.

z Eesti: Käesolevaga kinnitab Huawei Technologies Co., Ltd., et see seade vastab

Direktiivi 1999/5/EÜ põhinõudmistele ja teistele asjakohastele määrustele.

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z Suomi: Huawei Technologies Co., Ltd. vakuuttaa täten, että tämä laite on

yhdenmukainen direktiivin 1999/5/EY olennaisten vaatimusten ja direktiivin muiden asiaankuuluvien lausumien kanssa.

z Français (Européen) : Le fabricant déclare que ce produit est conforme aux

exigences essentielles et aux autres dispositions pertinentes de la directive 1999/5/CE.

z Deutsch: Huawei Technologies Co., Ltd. erklärt hiermit, dass dieses Produkt die

erforderlichen Bestimmungen und andere relevante Verordnungen der Richtlinie 1999/5/EG einhält.

z Ελληνικά: Δια της παρούσης η Huawei Technologies Co., Ltd. δηλώνει ότι αυτή η

συσκευή συμμορφώνεται με τις βασικές απαιτήσεις και άλλες σχετικές διατάξεις της οδηγίας 1999/5/Ε.Κ.

z Magyar: Jelen nyilatkozaton keresztül a Huawei Technologies Co., Ltd. kijelenti,

hogy a készülék megfelel az EC/5/1999 Irányelv összes lényeges követelményének és vonatkozó előírásának.

z Gaeilge: Fograíonn Huawei Technologies Co., Ltd leis seo go bhfuil an fheiste seo

i gcomhlíonadh leis na fíor-riachtanais agus na forálacha eile maidir le Treoir 1999/5/AE.

z Italiano: Col presente documento, Huawei Technologies Co., Ltd. dichiara che

questo dispositivo è conforme ai requisiti essenziali e alle altre disposizioni applicabili della Direttiva 1999/5/CE.

z Latviski: Ar šo Huawei Technologies Co., Ltd. paziņo, ka šī ierīce atbilst

Direktīvas 1999/5/EC pamatprasībām un piemērojamajiem nosacījumiem.

z Lietuviškai: Šiuo Huawei Technologies Co., Ltd. praneša, kad šis įtaisas atitinka

Direktyvos 1999/5/EC pagrindinius reikalavimus ir taikomas sąlygas.

z Malti: Hawnhekk, Huawei Technologies Co., Ltd. tiddikjara li dan it-tagħmir hu

konformi mal-ħtiġijiet essenzjali u provvedimenti rilevanti oħrajn ta’ Direttiva 1999/5/KE.

z Polski: Wymieniona w tym dokumencie firma Huawei Technologies Co., Ltd.

deklaruje, że niniejsze urządzenie spełnia zasadnicze wymagania w zakresie zgodności oraz inne odnośne postanowienia Dyrektywy 1999/5/EC.

z Português (Europeu) : Deste modo, a Huawei Technologies Co., Ltd. declara que

este dispositivo está em conformidade com os requisitos essenciais e outras provisões relevantes da Directiva 1999/5/CE.

z Română: Prin prezenta Huawei Technologies Co., Ltd. declară că acest dispozitiv

este conform cu cerinţele esenţiale şi alte prevederi relevante ale directivei 1999/5/CE.

z Slovenčina: Huawei Technologies Co., Ltd. týmto vyhlasuje, že zariadenie je v

súlade so základnými požiadavkami a inými relevantnými predpismi Smernice 1999/5/ES.

z Slovenščina: Huawei Technologies Co., Ltd. izjavlja, da je ta naprava v skladu z

bistvenimi zahtevami in drugimi ustreznimi določbami Direktive 1999/5/ES.

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z Español (Europeo) : Con el presente documento, Huawei Technologies Co., Ltd.

declara que este dispositivo cumple con los requisitos esenciales y con las demás disposiciones correspondientes de la Directiva 1999/5/CE.

z Svenska: Huawei Technologies Co., Ltd. förklarar härmed att denna produkt

överensstämmer med de grundläggande kraven och andra relevanta föreskrifter i direktiv 1999/5/EG.

z For the declaration of conformity, visit the Web site

www.huaweidevice.com/certification.

z Notice: Observe the national local regulations in the location where the device is to

be used. This device may be restricted for use in some or all countries of European Union.

GNU General Public License Notice

z This product contains code that is covered by the GNU General Public License

(GPL). In accordance with the GPL, if you would like a copy of the GPL source code contained in this product shipped to you on CD, for a charge no more than the cost of preparing and mailing a CD to you, please contact terminal@huawei.com.

z For further information on the GNU GPL Code, please visit the GNU Project home

page http://www.gnu.org/home.html.

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Online Help Contents

1 Configuring the Network....................................................................................1-1

1.1 Functions.....................................................................................................................1-1

1.2 Logging In to the Web-Based Utility.......................................................................... 1-2

1.3 Configuring a WAN.................................................................................................... 1-2

1.3.1 Configuring the Routing Mode.......................................................................1-2

1.3.2 Configuring the Bridge Mode......................................................................... 1-4

1.4 Configuring a LAN .....................................................................................................1-4

1.5 Configuring VoIP........................................................................................................1-5

1.5.1 Configuring Basic VoIP Functions.................................................................1-5

1.5.2 Configuring Speed Dial...................................................................................1-6

1.6 Connecting to and Disconnecting from a Network......................................................1-6

1.7 Connecting the External Antenna (Optional).............................................................. 1-6

2 Configuring Advanced Functions.....................................................................2-1

2.1 Configuring NAT........................................................................................................ 2-1

2.1.1 Configuring the ALG...................................................................................... 2-1

2.1.2 Configuring the DMZ .....................................................................................2-1

2.1.3 Configuring Port Mapping.............................................................................. 2-2

2.1.4 Configuring a Port Trigger.............................................................................. 2-2

2.2 Configuring the ACL ..................................................................................................2-3

2.3 Configuring SNTP.......................................................................................................2-3

2.4 Configuring the Security Function.............................................................................. 2-4

2.4.1 Configuring the URL Filter.............................................................................2-4

2.4.2 Configuring the MAC Filter............................................................................2-4

2.4.3 Configuring the IP Incoming Filter................................................................. 2-5

2.4.4 Configuring the IP Outgoing Filter................................................................. 2-6

2.4.5 Configuring the Firewall................................................................................. 2-6

2.5 Configuring WiMAX Security Parameters.................................................................2-7

3 Managing the CPE................................................................................................3-1

3.1 Managing the User Account........................................................................................ 3-1

3.2 Restarting the CPE...................................................................................................... 3-1

3.3 Upgrading the Software...............................................................................................3-1

Issue 04 (2010-01-10) Huawei Proprietary and Confidential

Online Help Contents

3.4 Restoring Default Settings...........................................................................................3-2

4 Maintaining the CPE............................................................................................4-1

4.1 Checking Information About the CPE.........................................................................4-1

4.1.1 Checking the Device Information...................................................................4-1

4.1.2 Checking the Information About the WAN Side............................................4-1

4.1.3 Checking the Information About the LAN Side..............................................4-1

4.1.4 Checking the VoIP Information...................................................................... 4-2

4.1.5 Checking the WiMAX Information ................................................................4-2

4.2 Detecting the CPE....................................................................................................... 4-2

5 Troubleshooting....................................................................................................5-1

6 Abbreviations........................................................................................................6-1

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Online Help 1 Configuring the Network

1 Configuring the Network

The supported functions are subject to your product purchased. The online help is only for reference.

1.1 Functions

The WiMAX Customer-Premises Equipment (CPE) (hereinafter referred to as the CPE) is a next-generation gateway used in a Worldwide Interoperability for Microwave Access (WiMAX) network. The CPE provides you a new service experience. With the CPE, you can enjoy wireless broadband services. With the CPE, home and enterprise users can easily set up a wireless network and enjoy the services over the network.

Wireless Broadband Services

Supporting wireless Internet access

Supporting seamless connections through which you can access the network anytime and anywhere

Guaranteeing network security with reliability

VoIP Service (For the BM622, BM632 and the BM652)

Supporting the Voice over IP (VoIP) service based on the Session Initiation Protocol (SIP)

Supporting the voice compression technology

Providing high-quality voice services

Enhanced Throughput

Supporting the downlink bandwidth of up to 15 Mbit/s and the uplink bandwidth of up to 5 Mbit/s

Supporting multiple-input multiple-output (MIMO)

Supporting Orthogonal Frequency-Division Multiple Access (OFDMA), which increases spectrum utilization

Various Services

Providing a Web-based utility with a user-friendly graphical user interface (GUI) and abundant help information

Supporting both local and remote upgrade of the CPE

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