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Support > Devices.
Important Privacy Message – Our policies often do not apply
to third-party applications. Third-party applications may access
your personal information or require us to disclose your
customer information to the third-party application provider. To
find out how a third-party application will collect, access, use, or
disclose your personal information, check the application
provider’s policies, which can usually be found on their
website. If you aren’t comfortable with the third-party
application’s policies, don’t use the application.
User Guide
Support > Devices.
Table of Contents
Tip: Looking for something? If you don’t see it in the headings
This User Guide introduces you to your
service and all the features of your new
device. It’s divided into four sections:
⽧ Section 1: Getting Started
⽧ Section 2: Your Device
⽧ Section 3:
ServiceServiceServiceServiceServiceSer
vice
⽧ Section 4: Safety and Warranty Information
WARNING:Please refer to the Important Safety
Information
section on page 260 to
learn about information that will help
you safely use your device. Failure to
read and follow the Important Safety
Information in this device guide may
result in serious bodily injury, death,
or property damage.
Your Device’s Menu
The following table outlines your device’s
main menu structure. From the Home
screen, press to open the menu.
All apps
i
Scenes
1: Main Scene
2: HTC
3: Social
4: Work
5: Play
6: Travel
7: Clean Slate
Add to Home
1: W idget
2: Program
3: Shortcut
ii
1: Bookmark2: Direct Dial3:
Direct Message4: Directions & Navigation
5: Gmail label6: Mail Inbox7:
Music playlist8: Person
9: Settings
4: Folder
1: New Folder2: All People3:
Bluetooth Received4: Facebook Phonebook
5: Phones6: Starred
1: Operator name2: Signal strength3:
Mobile network type 4: Service state
5: Roaming6: Current username
2: Phone identity
1: Model number2: MEID3:
Phone number4: IMSI
3: Battery
1: Battery status2: Battery level3:
Battery use4: Up time
5: Awake time
v
4: Hardware information
1: Hardware version 2: Wi-Fi MAC address3:
Bluetooth address 4: 4G MAC address
5: Software information
1: Firmware version 2: Baseband version3:
Kernel version4: Build number
5: Software number 6: Browser version7:
PRI Version8: PRL Version
6: Legal information
1: HTC legal2: Other legal3:
Google legal4: Open source licenses
Tip:For most programs or games on the
device, pressing brings up options
available for the application or game.
vi
Getting Started
⽧ Setting Up Your Device (page 2)
1A. Setting Up Service
⽧ Activating Your Device (page 3)
⽧ Setting Up Your Voicemail (page 3)
⽧ Account Passwords (page 4)
⽧ Getting Help (page 5)
Setting Up Your Device
1. Install the battery:
䡲 Insert your fingernail into the slot at the bottom of
the battery compartment cover and lift gently to
remove.
䡲 Align the battery’s exposed copper contacts with
the battery connectors inside the battery
compartment.
䡲 Insert the contact end of the battery first then
gently push the battery into place.
21A. Setting Up Service
䡲 Squeeze the back cover slightly before replacing
it, making sure all the locking tabs are seated and
there are no gaps around the cover.
2. Press ( ) to turn the device on (button
located at the top of the device and on the right).
Note: When you turn on your device for the first
time, you will be given options to let you
quickly set up various accounts, such as
Google™ account, Facebook™, Flickr®,
Twitter™, Microsoft® Exchange ActiveSync,
and other email accounts. We recommend
that you skip these.
䡲 If your device is activated, it will turn on, search for
service, and enter standby mode.
䡲 If your device is not yet activated, see “Activating
Your Device” on page 3 for more information.
3. Make your first call.
䡲 Ta p .
䡲 Use the onscreen keypad to enter a phone
number.
䡲 Ta p .
Note: Your device’s battery should have enough
charge for your device to turn on and find
a signal, set up your voicemail, and make
a call. You should fully charge your battery
as soon as possible. See “Charging the
Battery” on page 19 for details.
Activating Your Device
䢇 If you purchased your device at a store, it is probably
activated and ready to use.
䢇 If you received your device in the mail and it is for a new
account or a new line of service, it is designed to
activate automatically. To confirm your activation,
make a phone call.
䢇 If you received your device in the mail and you are
activating a new device for an existing number on your
account, you will need to go online to activate your
new device.
䡲 From your computer’s Web browser, complete the
onscreen instructions to activate your device.
When you have finished, make a phone call to confirm
your activation. If your device is still not activated or you
do not have access to the Internet, contact Customer
Service for assistance.
Tip: Do not press while the device is being
activated. Pressing cancels the activation
process.
Note: If you are having difficulty with activation,
contact Customer Service.
Setting Up Your Voicemail
Your device automatically transfers all unanswered
calls to your voicemail, even if your device is in use or
turned off. You should set up your Voicemail and
personal greeting as soon as your device is activated.
1. Press and tap > Voicemail.
2. In the Personalize your Voicemail window, tap
Personalize now.
3. Your device will automatically connect with
Voicemail service. Follow the voice prompts to:
1A. Setting Up Service3
Setting Up Service
䡲 Create your passcode.
䡲 Record your name announcement.
䡲 Record your greeting.
Note: Voicemail Passcode
We strongly recommends that you create a
passcode when setting up your voicemail
to protect against unauthorized access.
Without a passcode, anyone who has
access to your device is able to access
your voicemail messages.
For more information about using your voicemail, see
“ServiceServiceServiceServiceServiceService” on
page 145.
Account Passwords
As a customer, you enjoy unlimited access to your
personal account information, your voicemail account,
and your data services account. To ensure that no one
else has access to your information, you will need to
create passwords to protect your privacy.
41A. Setting Up Service
Account Username and Password
If you are the account owner, you will create an account
username and password when you sign on. (Click
Need to register for access? to get started.) If you are not
the account owner (if someone else receives the bill for
your service), you can get a sub-account password.
Voicemail Password
You’ll create your voicemail password (or passcode)
when you set up your voicemail. See Setting Up Your
Voicemail for more information on your voicemail
password.
Data Services Password
With your device, you may elect to set up an optional
data services password to control access and
authorize Premium Service purchases.
For more information, or to change your passwords,
call Customer Service.
Getting Help
Managing Your Account
Online:
䢇 Access your account information.
䢇 Check your minutes used (depending on your
service plan).
䢇 View and pay your bill.
䢇 Enroll in online billing and automatic payment.
䢇 Purchase accessories.
䢇 Shop for the latest phones.
䢇 View available service plans and options.
䢇 Learn more about data services and other products
like Picture Mail, games, ring tones, screen savers,
and more.
From Your Device
1. From the Home screen, tap .
2. Do any of the following:
䢇 Tap to check minute
usage and account balance.
䢇 Tap to make a payment.
䢇 Tap to access a
summary of your service plan or get answers to
other questions.
From Any Other Phone
䢇 Customer Service
䢇 Business Customer Service
411
411 gives you access to a variety of services and
information, including residential, business, and
government listings; movie listings or showtimes;
driving directions, restaurant reservations, and major
local event information. You can get up to three pieces
of information per call, and the operator can
automatically connect your call at no additional charge.
There is a per-call charge to use 411, and you will be
billed for airtime.
䊳 Tap .
1A. Setting Up Service5
Setting Up Service
Operator Services
Operator Services provides assistance when you place
collect calls or when you place calls billed to a local
telephone calling card or third party.
䊳 Tap .
For more information or to see the latest in products
and services, visit us online.
Section 2
Your Device
⽧ Your Device (page 9)
2A. Device Basics
⽧ Turning Your Device On and Off (page 11)
⽧ Viewing the Display Screen (page 13)
⽧ Battery and Charger (page 18)
⽧ Getting Around Your Device (page 20)
⽧ Displaying Your Phone Number (page 22)
⽧ Making and Answering Calls (page 22)
⽧ Speed Dialing (page 28)
⽧ Dialing Services (page 29)
⽧ Entering Text (page 29)
⽧ Home Screen (page 34)
82A. Device Basics
Tip: Device Software Upgrades – Updates to your device’s
software may become available from time to time.
we will automatically upload critical updates to your
device. You can also check for and download updates
by pressing
System updates > Firmware update
download available updates.
> , and then tapping Settings >
to search for and
Your Device
1
2
3
4
5
6
7
8
9
Key Functions
1. Front Indicator Light (LED) shows your device’s
connection status at a glance.
2. Proximity Sensor automatically switches the display
screen off when you hold the device near your
face during a call. When activated, the proximity
sensor does not reduce transmission power for
WiMAX, CDMA, or Wi-Fi.
3. Earpiece lets you hear the caller and automated
prompts.
4. Display Screen displays all the information needed
to operate your device, such as the call status, the
People list, the date and time, and the signal and
battery strength.
5. Menu Key allows you to open a list of actions that
you can do on the current screen.
6. Home Key takes you back to the Home screen.
When in standby mode, press and hold to open
the recently-used applications window.
Phone Basics
2A. Device Basics9
7.
10
11
12
13
14
15
16
Microphone allows other callers to hear you clearly
when you are speaking to them.
8. Search Key allows you to search information on the
current screen or application. For example, while in
People, press to search for a contact in the
device.
9. Back Key allows you to go back to the previous
screen, or close a dialog box, options menu, the
Notifications panel, or onscreen keyboard.
10. Charger/Accessory Jack allows you to connect the
device charger or the USB cable (included).
CAUTION! Inserting an accessory into the incorrect
jack may damage the device.
11. Volume Button allows you to adjust the ringer or
media volume or adjust the voice volume during a
call.
12. Flash helps illuminate subjects in low-light
environments when the camera is focusing and
capturing a photo or video.
13. Speaker lets you hear the different ringers and
sounds. The speaker also lets you hear the caller’s
voice in speakerphone mode.
14 . Camera Lens lets you take pictures and videos.
102A. Device Basics
15. 3.5 mm Headset Jackallows you to plug in either a
17
stereo headset or an optional headset for
convenient, hands-free conversations. CAUTION!
Inserting an accessory into the incorrect jack may
damage the device.
16. Power Button lets you turn the device on or off or
turn the screen on or off. While in standby mode
and the screen is unlocked, press and hold to
open a menu to let you turn on/off the device, turn
on/off your mobile network connection, or switch
your device to silent mode, vibration mode, or
airplane mode.
17. QWERTY Keyboard slide open the display screen to
reveal the keyboard.
Turning Your Device On and Off
Turning Your Device On
䊳 Press the power button ( ) on the top
panel of the device.
Phone Basics
2A. Device Basics11
Turning Your Device Off
Press and hold the
lock screen bar and
then slide your
finger down to
unlock the screen
or answer an
incoming call.
Lock screen bar
1. Press and hold for about two seconds.
Note: When the screen is locked and you press , it
will only turn off the screen and not the device. You will
need to unlock the screen first before you press and
hold . See “Turning Off the Screen When
Not in Use” for details.
2. On the Phone options menu, tap Power off.
3. On the Power off confirmation box, tap OK.
Turning Off the Screen When Not in Use
To save battery power, the device automatically turns
off the screen when you leave it idle after a certain
period of time. You will still be able to receive
messages and calls while the device’s screen is off.
Tip: For information on how to adjust the time before the
screen turns off, see “Display Settings” on page 43.
You can also turn off and lock the screen by pressing
. Pressing again or incoming calls
will turn on your device screen and show the lock
screen.
122A. Device Basics
To unlock the screen:
Note: If you have set up a screen unlock pattern, you will be
prompted to draw the pattern on the screen before it
unlocks. For more information on how to create and
enable the screen unlock pattern, see “Protecting Your
Device with a Screen Lock” on page 49.
Viewing the Display Screen
Your device’s display screen provides information
about notifications and your device’s status. This list
identifies the symbols you’ll see on your device’s
display screen:
Status Bar – Notification Icons
Upcoming event
Music is playing
General notification (for example, sync error)
Storage card is low on free space
Status Bar – Notification Icons
New Text or Multimedia Message
New Voicemail
New Gmail message
New Microsoft Exchange ActiveSync or
POP3/IMAP email message
Problem with Text/Multimedia Message
delivery
New instant message from
Google Talk
Wi-Fi is on and wireless networks are
available
Data synchronizing – connected to HTC
Sync
New location detected
More (undisplayed) notifications
Call in progress (Voice Privacy locked/
unlocked)
Missed call
2A. Device Basics13
Phone Basics
Status Bar – Notification Icons
Compass needs orientation
Uploading data (animated)
Downloading data (animated)
Waiting to upload
Content downloaded
Device connected to computer via USB
cable
Storage card is safe to remove or storage
card is being prepared
No storage card installed on the device.
New tweet
Updates available for an application
downloaded from Android Market
142A. Device Basics
Status Bar – Device Status Icons
Signal Strength
(More bars = stronger signal)
No Service
Device is “roaming” off the network
3G data service (EVDO) available (when
active, icon animated)
1xRTT network available (when active, icon
animated)
Data service is currently unavailable
Status Bar – Device Status Icons
Device’s location feature is on and available
for location-based services such as GPS
Navigation
Device’s location feature off and your
location is available only for 911 (page 25)
Device microphone muted
Device speaker muted
Vibrate mode
Mobile Hotspot is on and is ready to share its
4G connection
Shows current battery charge level
(Icon shown is fully charged)
Bluetooth on
Connected to Bluetooth device
Airplane mode
Status Bar – Device Status Icons
Alarm set
Speakerphone on
Wired microphone headset connected
Wired headset connected
Connected to Wi-Fi network
Phone Basics
Connected to a 4G network
4G is on and 4G networks are available
Mobile Hotspot is on and is ready to share its
3G connection
2A. Device Basics15
Notifications Panel
Tap a notification
to open the related
application.
Press and hold,
and then slide up
to close the
Notifications panel.
Notification icons report the arrival of new messages,
calendar events, alarms being set and ongoing
settings such as call forwarding being on or the current
call status. You can open the Notifications panel to
access message, reminder, or event notification tabs.
To open the Notifications panel:
When a new notification icon displays in the status bar,
press and hold the status bar, and then slide your
finger downward to open the Notifications panel.
If you have several notifications, you can scroll down
the screen to view more notifications.
Tip: You can also open the Notifications panel from the
Home screen by pressing and then tapping
Notifications.
162A. Device Basics
To close the Notifications panel:
䊳 Press and hold the bottom bar of the Notifications
panel, and then slide your finger up the screen.
– or –
Press .
Notification LED
The Notification LED located at the left end of the
earpiece provides information on the device status or
pending notifications.
LED StatusIndication
Solid greenBattery is fully charged.
Solid amberBattery is charging.
Flashing amberBattery is low. (Battery power is below
Flashing greenYou have a pending notification (for
Note: The indicators are listed in order of priority. For
example, if your device is connected to a power
adapter and is charging the battery, the LED will be
solid amber and will not switch to a flashing green light
even if there is a pending notification.
(When the device is connected to the
AC adapter or a computer.)
14% .)
example, a new message or a missed
call).
2A. Device Basics17
Phone Basics
Battery and Charger
WARNING: Use only HTC-approved batteries and chargers
HTC-approved batteries and accessories can be found
at stores or through HTC.
Battery Capacity
Your device is equipped with a Lithium Ion (Li-Ion)
battery. It allows you to recharge your battery before it is
fully drained. The battery provides up to 6 hours of
continuous talk time. For battery-saving tips, see
“Power-Saving Tips” on page 55.
Note: Long backlight settings, searching for service, vibrate
Tip: Watch your device’s battery level indicator and charge
182A. Device Basics
with your device. The failure to use an HTCapproved battery and charger may increase the
risk that your device will overheat, catch fire, or
explode, resulting in serious bodily injury, death,
or property damage.
mode, browser use, and other variables may reduce
the battery’s talk and standby times.
the battery before it runs out of power.
Installing the Battery
1. With the device turned off, insert your fingernail
into the slot at the bottom of the battery
compartment cover and lift gently to remove.
2. Align the battery’s exposed copper contacts with
the battery connectors inside the battery
compartment.
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