HP UPS R3000 User Manual
HP UPS R3000
User Guide
Part Number 192131-007
December 2009 (Seventh Edition)
© Copyright 2000, 2009 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP
shall not be liable for technical or editorial errors or omissions contained herein.
Microsoft, Windows, and Windows Server are U.S. registered trademarks of Microsoft Corporation.
Intended audience
This guide is for the person who operates, configures, maintains, and troubleshoots UPSs. HP assumes
you are qualified in the servicing of high-voltage equipment and trained in recognizing hazards in
products with hazardous energy levels.
Contents
Component identification ............................................................................................................... 6
UPS R3000 overview ................................................................................................................................... 6
UPS front panel ............................................................................................................................................ 6
UPS front panel controls ................................................................................................................................ 7
UPS front panel LED indicators ....................................................................................................................... 8
HP UPS R3000 models ................................................................................................................................. 8
UPS R3000 NA and R3000j JPN rear panel................................................................................................... 9
UPS R3000h NA and R3000h JPN rear panel .............................................................................................. 10
UPS R3000 INT rear panel ......................................................................................................................... 11
REPO port ................................................................................................................................................. 11
ERM rear panel .......................................................................................................................................... 12
Installation ................................................................................................................................. 13
Precautions ................................................................................................................................................ 13
Preparing to install the hardware ................................................................................................................. 13
Tools and materials .......................................................................................................................... 13
Selecting a site ................................................................................................................................ 14
Readying the equipment ................................................................................................................... 14
Installing the mounting rails ......................................................................................................................... 14
Installing the UPS ....................................................................................................................................... 18
Connecting the battery leads ............................................................................................................. 19
Attaching the UPS front bezel ............................................................................................................ 19
Connecting the serial communications port ......................................................................................... 19
Connecting the REPO port ................................................................................................................. 20
Connecting the ground bonding cable ............................................................................................... 22
Connecting the UPS to utility power.................................................................................................... 22
Connecting devices to the UPS .......................................................................................................... 23
Connecting the UPS cord retention clips ............................................................................................. 23
Charging the UPS batteries ............................................................................................................... 24
Starting power to the load ................................................................................................................. 24
Installing the ERM ....................................................................................................................................... 24
Attaching the ERM front bezel ........................................................................................................... 25
Switching off the ERM circuit breaker ................................................................................................. 25
Connecting the ERM to the UPS ......................................................................................................... 25
Switching on the ERM circuit breaker ................................................................................................. 26
Charging the ERM batteries ............................................................................................................... 26
UPS operations ........................................................................................................................... 27
Modes of operation .................................................................................................................................... 27
Standby mode ................................................................................................................................. 27
Operate mode ................................................................................................................................. 27
Configure mode ............................................................................................................................... 28
Auto-Bypass mode ............................................................................................................................ 28
Configuring the UPS ................................................................................................................................... 28
Available voltage settings ................................................................................................................. 30
Initiating a self-test ...................................................................................................................................... 30
Silencing an audible alarm ......................................................................................................................... 31
Verifying the REPO port connection .............................................................................................................. 31
Powering down the UPS .............................................................................................................................. 31
Power management .................................................................................................................... 32
Power management software ....................................................................................................................... 32
Maintenance .............................................................................................................................. 33
Removing the UPS front bezel ...................................................................................................................... 33
Removing the ERM front bezel ..................................................................................................................... 33
Replacing the UPS electronics module .......................................................................................................... 33
Replacing the UPS option card .................................................................................................................... 34
Replacing the batteries ............................................................................................................................... 35
Important battery safety information ................................................................................................... 35
Battery care and storage guidelines ................................................................................................... 36
Determining when to replace batteries ................................................................................................ 36
Obtaining new batteries ................................................................................................................... 36
UPS battery replacement procedure ................................................................................................... 36
Testing the new battery module .......................................................................................................... 38
Replacing the UPS ...................................................................................................................................... 38
Replacing the ERM ..................................................................................................................................... 38
Updating the UPS firmware ......................................................................................................................... 39
Configuring a USB to serial converter ................................................................................................. 39
Reassigning the USB COM ports........................................................................................................ 40
Troubleshooting .......................................................................................................................... 41
LED and audible alarm troubleshooting ........................................................................................................ 41
UPS is in Auto-Bypass mode ........................................................................................................................ 42
General alarm condition ............................................................................................................................. 42
Bypass is out of range ................................................................................................................................ 43
Battery condition ........................................................................................................................................ 43
UPS is on battery ........................................................................................................................................ 43
Input voltage is out of range ........................................................................................................................ 43
Utility power condition ................................................................................................................................ 44
Internal UPS fault condition ......................................................................................................................... 44
REPO condition .......................................................................................................................................... 44
Site wiring condition ................................................................................................................................... 44
Overload condition .................................................................................................................................... 44
UPS does not start ...................................................................................................................................... 44
Low battery shutdowns ................................................................................................................................ 45
UPS does not provide the expected backup time ........................................................................................... 45
UPS frequently switches between utility and battery power ............................................................................. 45
ERM cannot be configured from the UPS front panel ...................................................................................... 45
Specifications ............................................................................................................................. 46
UPS physical specifications ......................................................................................................................... 46
ERM physical specifications ......................................................................................................................... 46
UPS input specifications ................................................................................................
UPS output specifications ............................................................................................................................ 47
Power protection specifications .......................................................................................................... 47
Voltage specifications ....................................................................................................................... 47
Output tolerance specifications .......................................................................................................... 48
Output feature specifications ............................................................................................................. 48
Battery specifications .................................................................................................................................. 48
Battery runtime ........................................................................................................................................... 48
Environmental specifications ........................................................................................................................ 49
.............................. 46
REPO port specifications ............................................................................................................................. 49
Spares ....................................................................................................................................... 50
Ordering spares ......................................................................................................................................... 50
UPS spare parts list..................................................................................................................................... 50
ERM spare parts list .................................................................................................................................... 51
Hardware options ...................................................................................................................................... 51
Technical support ........................................................................................................................ 52
Before you contact HP ................................................................................................................................ 52
HP contact information ................................................................................................................................ 52
Warranty information .................................................................................................................. 53
Limited warranty ........................................................................................................................................ 53
$250,000 Computer Load Protection Guarantee ........................................................................................... 53
Pre-Failure Battery Warranty ........................................................................................................................ 53
Recommended duration of use ..................................................................................................................... 54
Regulatory compliance notices ..................................................................................................... 55
Regulatory compliance identification numbers ............................................................................................... 55
Federal Communications Commission notice ................................................................................................. 55
FCC rating label .............................................................................................................................. 55
Class A equipment ........................................................................................................................... 55
Class B equipment ............................................................................................................................ 55
Declaration of conformity for products marked with the FCC logo, United States only ........................................ 56
Modifications ............................................................................................................................................. 56
Cables ...................................................................................................................................................... 56
Canadian notice (Avis Canadien) ................................................................................................................ 57
European Union regulatory notice ................................................................................................................ 57
Disposal of waste equipment by users in private households in the European Union .......................................... 57
Japanese notice ......................................................................................................................................... 58
BSMI notice ............................................................................................................................................... 59
Korean notice ............................................................................................................................................ 59
Battery replacement notice .......................................................................................................................... 59
Taiwan battery recycling notice ................................................................................................................... 60
Power cord statement for Japan ................................................................................................................... 60
Electrostatic discharge ................................................................................................................. 61
Preventing electrostatic discharge ................................................................................................................ 61
Grounding methods to prevent electrostatic discharge .................................................................................... 61
Acronyms and abbreviations ........................................................................................................ 62
Index ......................................................................................................................................... 63
Component identification
UPS R3000 overview
The HP UPS R3000 features a 2U rack-mount design and offers power protection for loads up to 3000
VA/2700 W.
To benefit from the latest product enhancements, update to the latest versions of UPS firmware and
software.
NOTE: To download the latest versions of UPS firmware and software, see the HP website
UPS front panel
(http://www.hp.com/go/rackandpower
).
Item Description
1 Battery compartment
2 Control buttons
3 LED display
Component identification 6
UPS front panel controls
The front panel is shown with the bezel removed.
Item Description Function
1 On button
Powers up the UPS ("Starting power to the
load" on page 24)
2 Standby button
Places the UPS in Standby mode (on page
27)
3 Test/Alarm Reset button
Silences UPS alarms ("Silencing an audible
alarm" on page 31)
Initiates a self-test ("Initiating a self-test" on
page 30)
4 Configure button
Places the UPS in Configure mode (on
page 28)
Component identification 7
UPS front panel LED indicators
•
•
•
The front panel is shown with the bezel removed.
Item LED description
1 Configure Mode On
2 General Alarm
3 On Battery
4 Battery Fault
5 Site Wiring Fault
6 Utility
7 Overload
8 76% to 100% load
9 51% to 75% load
10 26% to 50% load
11 0% to 25% load
For more information, see "LED and audible alarm troubleshooting (on page 41)" .
HP UPS R3000 models
UPS model Description
R3000 NA ("UPS
R3000 NA and
R3000j JPN rear
panel" on page
9)
Domestic
Low-voltage
Nondetachable NEMA L5-30 plug
Component identification 8
UPS model Description
•
•
•
•
•
•
•
•
•
•
•
•
R3000j JPN
("UPS R3000 NA
and R3000j JPN
rear panel" on
page 9)
R3000h NA
("UPS R3000h
NA and R3000h
JPN rear panel"
on page 10)
R3000h JPN
("UPS R3000h
NA and R3000h
JPN rear panel"
on page 10)
R3000 INT ("UPS
R3000 INT rear
panel" on page
11)
Japanese
Low-voltage
Nondetachable NEMA L5-30 plug
Domestic
High-voltage
Nondetachable NEMA L6-20 plug
Japanese
High-voltage
Nondetachable NEMA L6-20 plug
International
High-voltage
Detachable country-specific plug
UPS R3000 NA and R3000j JPN rear panel
Item Description
1 REPO port
2 ERM connector
3 Serial communications port/options slot
4 Load segment 1 (two NEMA 5-15 receptacles)
5 Load segment 2 (two NEMA 5-15 receptacles)
6 Load segment 3 (two NEMA 5-15 receptacles)
7 Load segment circuit breakers
Component identification 9
Item Description
8 PDU output (NEMA L5-30) receptacle (load segment 1)
9 Cord retention clip attachment locations
10 Ground bonding screw
11 Power cord with L5-30 plug
UPS R3000h NA and R3000h JPN rear panel
Item Description
1 REPO port
2 ERM connector
3 Serial communications port/options slot
4 Load segment 1 (three IEC-320-C13 receptacles)
5 Load segment 2 (three IEC-320-C13 receptacles)
6 Load segment 3 (three IEC-320-C13 receptacles)
7 Load segment circuit breakers
8 PDU output (L6-20) receptacle (load segment 1)
9 Cord retention clip attachment locations
10 Ground bonding screw
11 Power cord with L6-20 plug
Component identification 10
UPS R3000 INT rear panel
Item Description
1 REPO port
2 ERM connector
3 Serial communications port/options slot
4 Load segment 1 (three IEC-320-C13 receptacles)
5 Load segment 2 (three IEC-320-C13 receptacles)
6 Load segment 3 (three IEC-320-C13 receptacles)
7 Load segment circuit breakers
8 PDU output (IEC-320-C20) receptacle (load segment 1)
9 Cord retention clip attachment locations
10
11 Ground bonding screw
Input power receptacle (IEC-320-C19) for country-specific plug
attachment
REPO port
The UPS includes an isolated REPO port. When properly wired, the REPO feature enables the power at
the UPS output receptacles to be switched off from a remote location. To use this feature, the REPO port
must be connected to a remote, normally open switch (not supplied). The REPO switch is used in
conjunction with a main disconnect device that removes the AC source from the input of the UPS. When
the switch is closed:
• The REPO feature immediately powers down protected devices and does not utilize the orderly
shutdown procedure initiated by power management software.
• The REPO feature shuts down UPS units operating under either utility or battery power.
Component identification 11
NOTE: If the UPS was operating on battery power when the remote switch was closed, no
power is available to the load devices until utility power is restored and the UPS has been
manually powered up.
To restore power to the load devices after the REPO feature is activated, press the On button after the AC
source is reconnected to the UPS.
IMPORTANT: Pressing and holding the On button without utility present normally initiates a
battery start and the UPS assumes the load. However, if the On button is pressed and a REPO
is detected, battery start is inhibited and the UPS is not able to assume the load. The
electronics module fan spins and the General Alarm LED and an audible alarm are active as
long as the On button is held.
To power down the entire network in the event of an emergency, the REPO ports of multiple UPS units can
be connected to a single switch.
ERM rear panel
Item Description
1 ERM input connector (from another ERM output)
2 Circuit breaker
3 ERM output connector (to the UPS or another ERM)
Component identification 12
Installation
Precautions
Save these instructions. This document contains important safety instructions that should be followed
during installation, operation, and maintenance of the UPS and batteries.
WARNING: A risk of personal injury from electric shock and hazardous energy levels exists.
The installation of options and routine maintenance and service of this product must be
performed by individuals who are knowledgeable about the procedures, precautions, and
hazards associated with AC power products.
37 kg
82 lb
45 kg
100 lb
WARNING: To prevent personal injury from earth conductor leakage current:
• Do not operate the UPS while disconnected from the utility power source.
• Disconnect load devices before disconnecting the UPS from the utility power source.
This symbol indicates that the UPS exceeds the recommended weight for one
individual to handle safely.
WARNING: To reduce the risk of personal injury or damage to the equipment,
observe local occupational health and safety requirements and guidelines for
manual material handling.
This symbol indicates that the ERM exceeds the recommended weight for one
individual to handle safely.
WARNING: To reduce the risk of personal injury or damage to the equipment,
observe local occupational health and safety requirements and guidelines for
manual material handling.
Preparing to install the hardware
Before installing the hardware:
1. Be sure the necessary tools and materials (on page 13) are available.
2. Select an installation site ("Selecting a site" on page 14).
Tools and materials
3. Prepare the equipment ("Readying the equipment" on page 14) for installation in the rack.
The following tools are required for installation:
• Phillips screwdriver
• 10-mm hex-nut driver
The following items are supplied with the rack:
• Screws
Installation 13
• Hex nuts
• Cage nuts
• Cage nut-fitting tool
Selecting a site
WARNING: To prevent fire or electric shock, install the unit in a temperature- and humidity-
When selecting a site, consider the following factors:
• Elevated operating ambient temperature—If the equipment is installed in a closed or multi-unit rack
• Reduced air flow—In the rack, the rate of air flow required for safe operation of the equipment must
• Circuit overloading—Consideration should be given to the connection of the equipment to the supply
• Reliable earthing—Reliable earthing of rack-mounted equipment should be maintained. Particular
controlled indoor environment, free of conductive contaminants.
assembly, the operating ambient temperature of the rack environment might be greater than room
ambient temperature. Install the equipment in an environment compatible with the operating
temperature ("Environmental specifications" on page 49).
not be compromised.
circuit and the effect that overloading of the circuits might have on overcurrent protection and supply
wiring. Appropriate consideration of equipment nameplate ratings should be used when addressing
this concern.
attention should be given to supply connections other than direct connections to the branch circuit,
such as the use of power strips.
• Electrical requirements—All models require a dedicated (unshared) branch circuit, suitably rated for
the specific UPS as stated in "Input specifications ("UPS input specifications" on page 46)" .
Readying the equipment
1. Check the battery recharge date specified on the label that is affixed to the shipping carton.
IMPORTANT: Do not use the battery if the recharge date has passed. If the date on the
battery recharge date label has passed without the battery being recharged, contact an HP
2. Transport the packaged unit to its installation location.
3. Unpack the equipment near the rack where the unit will be assembled.
authorized service representative for directions.
CAUTION: Always plan the rack installation so that the heaviest item is on the bottom of the
rack. Install the heaviest item first, and continue to populate the rack from the bottom to the
top.
Installing the mounting rails
Installation 14
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:
• The leveling feet are extended to the floor.
• The full weight of the rack rests on the leveling feet.
• The stabilizing feet are attached to the rack if it is a single-rack installation.
• The racks are coupled together in multiple-rack installations.
• Only one component is extended at a time. A rack may become unstable if more than one
component is extended for any reason.
NOTE: If preparing the rails for integrated shipping, follow the same instructions as in
"Installing the UPS (on page 18)."
NOTE: Mounting hardware for square- and round-holed racks is included in the UPS kit.
1. Loosen the wing nuts or hex nuts, and then extend the brackets to the desired length.
Installation 15
2.
Insert screws through the rack into the mounting rail and the front of each mounting bracket.
3. Install cage nuts or clip nuts into the rear of the rack.
Installation 16
4.
Insert screws through the mounting rail into the cage nuts or clip nuts.
5. Tighten the wing nuts or hex nuts.
Installation 17
6.
Install the rear stabilization bracket using hex nuts. Wait until the unit is installed and the brackets
are adjusted before tightening the nuts.
Installing the UPS
Before installing the unit, review and adhere to all warnings provided in "Precautions (on page 13)."
WARNING: A risk of personal injury or damage to the equipment exists. Uneven loading of
equipment in the rack might cause the rack to become unstable. Install the heavier
1. Install the mounting rails ("Installing the mounting rails" on page 14).
2. With one person on each side, lift the chassis to rail level and slide the chassis on the mounting rails.
3. Attach the chassis to the rack using the supplied screws.
components first, and then continue to populate the rack from the bottom to the top.
Installation 18
Connecting the battery leads
Attaching the UPS front bezel
Connecting the serial communications port
CAUTION: Use only the computer interface cable supplied with the UPS to connect the
communications port to the host computer.
IMPORTANT: Power management software requires the communications port to be
appropriately cabled to the host computer.
Installation 19
Connecting the REPO port
WARNING: The pins on the REPO port are polarity sensitive. Be sure to verify polarity while
connecting the REPO port.
WARNING: To meet the requirements stated in NEC (NFPA 70) Articles 645-10 and 645-11,
a UPS installed in a computer equipment room must be connected to a REPO circuit.
IMPORTANT: The remote switch must be in the Off (open) position to enable power to the
output receptacles.
Installation 20
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