HP UPS R3000 User Manual

HP UPS R3000
User Guide

Part Number 192131-007
December 2009 (Seventh Edition)

© Copyright 2000, 2009 Hewlett-Packard Development Company, L.P.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP
shall not be liable for technical or editorial errors or omissions contained herein.

Microsoft, Windows, and Windows Server are U.S. registered trademarks of Microsoft Corporation.

Intended audience

This guide is for the person who operates, configures, maintains, and troubleshoots UPSs. HP assumes
you are qualified in the servicing of high-voltage equipment and trained in recognizing hazards in
products with hazardous energy levels.

Contents

Component identification ............................................................................................................... 6

UPS R3000 overview ................................................................................................................................... 6

UPS front panel ............................................................................................................................................ 6

UPS front panel controls ................................................................................................................................ 7

UPS front panel LED indicators ....................................................................................................................... 8

HP UPS R3000 models ................................................................................................................................. 8

UPS R3000 NA and R3000j JPN rear panel................................................................................................... 9

UPS R3000h NA and R3000h JPN rear panel .............................................................................................. 10

UPS R3000 INT rear panel ......................................................................................................................... 11

REPO port ................................................................................................................................................. 11

ERM rear panel .......................................................................................................................................... 12

Installation ................................................................................................................................. 13

Precautions ................................................................................................................................................ 13

Preparing to install the hardware ................................................................................................................. 13

Tools and materials .......................................................................................................................... 13

Selecting a site ................................................................................................................................ 14

Readying the equipment ................................................................................................................... 14

Installing the mounting rails ......................................................................................................................... 14

Installing the UPS ....................................................................................................................................... 18

Connecting the battery leads ............................................................................................................. 19

Attaching the UPS front bezel ............................................................................................................ 19

Connecting the serial communications port ......................................................................................... 19

Connecting the REPO port ................................................................................................................. 20

Connecting the ground bonding cable ............................................................................................... 22

Connecting the UPS to utility power.................................................................................................... 22

Connecting devices to the UPS .......................................................................................................... 23

Connecting the UPS cord retention clips ............................................................................................. 23

Charging the UPS batteries ............................................................................................................... 24

Starting power to the load ................................................................................................................. 24

Installing the ERM ....................................................................................................................................... 24

Attaching the ERM front bezel ........................................................................................................... 25

Switching off the ERM circuit breaker ................................................................................................. 25

Connecting the ERM to the UPS ......................................................................................................... 25

Switching on the ERM circuit breaker ................................................................................................. 26

Charging the ERM batteries ............................................................................................................... 26

UPS operations ........................................................................................................................... 27

Modes of operation .................................................................................................................................... 27

Standby mode ................................................................................................................................. 27

Operate mode ................................................................................................................................. 27

Configure mode ............................................................................................................................... 28

Auto-Bypass mode ............................................................................................................................ 28

Configuring the UPS ................................................................................................................................... 28

Available voltage settings ................................................................................................................. 30

Initiating a self-test ...................................................................................................................................... 30

Silencing an audible alarm ......................................................................................................................... 31

Verifying the REPO port connection .............................................................................................................. 31

Powering down the UPS .............................................................................................................................. 31

Power management .................................................................................................................... 32

Power management software ....................................................................................................................... 32

Maintenance .............................................................................................................................. 33

Removing the UPS front bezel ...................................................................................................................... 33

Removing the ERM front bezel ..................................................................................................................... 33

Replacing the UPS electronics module .......................................................................................................... 33

Replacing the UPS option card .................................................................................................................... 34

Replacing the batteries ............................................................................................................................... 35

Important battery safety information ................................................................................................... 35

Battery care and storage guidelines ................................................................................................... 36

Determining when to replace batteries ................................................................................................ 36

Obtaining new batteries ................................................................................................................... 36

UPS battery replacement procedure ................................................................................................... 36

Testing the new battery module .......................................................................................................... 38

Replacing the UPS ...................................................................................................................................... 38

Replacing the ERM ..................................................................................................................................... 38

Updating the UPS firmware ......................................................................................................................... 39

Configuring a USB to serial converter ................................................................................................. 39

Reassigning the USB COM ports........................................................................................................ 40

Troubleshooting .......................................................................................................................... 41

LED and audible alarm troubleshooting ........................................................................................................ 41

UPS is in Auto-Bypass mode ........................................................................................................................ 42

General alarm condition ............................................................................................................................. 42

Bypass is out of range ................................................................................................................................ 43

Battery condition ........................................................................................................................................ 43

UPS is on battery ........................................................................................................................................ 43

Input voltage is out of range ........................................................................................................................ 43

Utility power condition ................................................................................................................................ 44

Internal UPS fault condition ......................................................................................................................... 44

REPO condition .......................................................................................................................................... 44

Site wiring condition ................................................................................................................................... 44

Overload condition .................................................................................................................................... 44

UPS does not start ...................................................................................................................................... 44

Low battery shutdowns ................................................................................................................................ 45

UPS does not provide the expected backup time ........................................................................................... 45

UPS frequently switches between utility and battery power ............................................................................. 45

ERM cannot be configured from the UPS front panel ...................................................................................... 45

Specifications ............................................................................................................................. 46

UPS physical specifications ......................................................................................................................... 46

ERM physical specifications ......................................................................................................................... 46

UPS input specifications ................................................................................................

UPS output specifications ............................................................................................................................ 47

Power protection specifications .......................................................................................................... 47

Voltage specifications ....................................................................................................................... 47

Output tolerance specifications .......................................................................................................... 48

Output feature specifications ............................................................................................................. 48

Battery specifications .................................................................................................................................. 48

Battery runtime ........................................................................................................................................... 48

Environmental specifications ........................................................................................................................ 49

.............................. 46

REPO port specifications ............................................................................................................................. 49

Spares ....................................................................................................................................... 50

Ordering spares ......................................................................................................................................... 50

UPS spare parts list..................................................................................................................................... 50

ERM spare parts list .................................................................................................................................... 51

Hardware options ...................................................................................................................................... 51

Technical support ........................................................................................................................ 52

Before you contact HP ................................................................................................................................ 52

HP contact information ................................................................................................................................ 52

Warranty information .................................................................................................................. 53

Limited warranty ........................................................................................................................................ 53

$250,000 Computer Load Protection Guarantee ........................................................................................... 53

Pre-Failure Battery Warranty ........................................................................................................................ 53

Recommended duration of use ..................................................................................................................... 54

Regulatory compliance notices ..................................................................................................... 55

Regulatory compliance identification numbers ............................................................................................... 55

Federal Communications Commission notice ................................................................................................. 55

FCC rating label .............................................................................................................................. 55

Class A equipment ........................................................................................................................... 55

Class B equipment ............................................................................................................................ 55

Declaration of conformity for products marked with the FCC logo, United States only ........................................ 56

Modifications ............................................................................................................................................. 56

Cables ...................................................................................................................................................... 56

Canadian notice (Avis Canadien) ................................................................................................................ 57

European Union regulatory notice ................................................................................................................ 57

Disposal of waste equipment by users in private households in the European Union .......................................... 57

Japanese notice ......................................................................................................................................... 58

BSMI notice ............................................................................................................................................... 59

Korean notice ............................................................................................................................................ 59

Battery replacement notice .......................................................................................................................... 59

Taiwan battery recycling notice ................................................................................................................... 60

Power cord statement for Japan ................................................................................................................... 60

Electrostatic discharge ................................................................................................................. 61

Preventing electrostatic discharge ................................................................................................................ 61

Grounding methods to prevent electrostatic discharge .................................................................................... 61

Acronyms and abbreviations ........................................................................................................ 62

Index ......................................................................................................................................... 63

Component identification

UPS R3000 overview

The HP UPS R3000 features a 2U rack-mount design and offers power protection for loads up to 3000
VA/2700 W.

To benefit from the latest product enhancements, update to the latest versions of UPS firmware and
software.

NOTE: To download the latest versions of UPS firmware and software, see the HP website

UPS front panel

(http://www.hp.com/go/rackandpower

).

Item Description

1 Battery compartment

2 Control buttons

3 LED display

Component identification 6

UPS front panel controls

The front panel is shown with the bezel removed.

Item Description Function

1 On button

Powers up the UPS ("Starting power to the

load" on page 24)

2 Standby button

Places the UPS in Standby mode (on page

27)

3 Test/Alarm Reset button

Silences UPS alarms ("Silencing an audible

alarm" on page 31)

Initiates a self-test ("Initiating a self-test" on
page 30)

4 Configure button

Places the UPS in Configure mode (on
page 28)

Component identification 7

UPS front panel LED indicators

•

•

•

The front panel is shown with the bezel removed.

Item LED description

1 Configure Mode On

2 General Alarm

3 On Battery

4 Battery Fault

5 Site Wiring Fault

6 Utility

7 Overload

8 76% to 100% load

9 51% to 75% load

10 26% to 50% load

11 0% to 25% load

For more information, see "LED and audible alarm troubleshooting (on page 41)" .

HP UPS R3000 models

UPS model Description

R3000 NA ("UPS

R3000 NA and
R3000j JPN rear
panel" on page

9)

Domestic
Low-voltage
Nondetachable NEMA L5-30 plug

Component identification 8

UPS model Description

•

•

•

•

•

•

•

•

•

•

•

•

R3000j JPN
("UPS R3000 NA

and R3000j JPN
rear panel" on

page 9)

R3000h NA
("UPS R3000h

NA and R3000h
JPN rear panel"

on page 10)

R3000h JPN
("UPS R3000h

NA and R3000h
JPN rear panel"

on page 10)

R3000 INT ("UPS

R3000 INT rear
panel" on page

11)

Japanese
Low-voltage
Nondetachable NEMA L5-30 plug

Domestic
High-voltage
Nondetachable NEMA L6-20 plug

Japanese
High-voltage
Nondetachable NEMA L6-20 plug

International
High-voltage
Detachable country-specific plug

UPS R3000 NA and R3000j JPN rear panel

Item Description

1 REPO port

2 ERM connector

3 Serial communications port/options slot

4 Load segment 1 (two NEMA 5-15 receptacles)

5 Load segment 2 (two NEMA 5-15 receptacles)

6 Load segment 3 (two NEMA 5-15 receptacles)

7 Load segment circuit breakers

Component identification 9

Item Description

8 PDU output (NEMA L5-30) receptacle (load segment 1)

9 Cord retention clip attachment locations

10 Ground bonding screw

11 Power cord with L5-30 plug

UPS R3000h NA and R3000h JPN rear panel

Item Description

1 REPO port

2 ERM connector

3 Serial communications port/options slot

4 Load segment 1 (three IEC-320-C13 receptacles)

5 Load segment 2 (three IEC-320-C13 receptacles)

6 Load segment 3 (three IEC-320-C13 receptacles)

7 Load segment circuit breakers

8 PDU output (L6-20) receptacle (load segment 1)

9 Cord retention clip attachment locations

10 Ground bonding screw

11 Power cord with L6-20 plug

Component identification 10

UPS R3000 INT rear panel

Item Description

1 REPO port

2 ERM connector

3 Serial communications port/options slot

4 Load segment 1 (three IEC-320-C13 receptacles)

5 Load segment 2 (three IEC-320-C13 receptacles)

6 Load segment 3 (three IEC-320-C13 receptacles)

7 Load segment circuit breakers

8 PDU output (IEC-320-C20) receptacle (load segment 1)

9 Cord retention clip attachment locations

10

11 Ground bonding screw

Input power receptacle (IEC-320-C19) for country-specific plug
attachment

REPO port

The UPS includes an isolated REPO port. When properly wired, the REPO feature enables the power at
the UPS output receptacles to be switched off from a remote location. To use this feature, the REPO port
must be connected to a remote, normally open switch (not supplied). The REPO switch is used in
conjunction with a main disconnect device that removes the AC source from the input of the UPS. When
the switch is closed:

• The REPO feature immediately powers down protected devices and does not utilize the orderly

shutdown procedure initiated by power management software.

• The REPO feature shuts down UPS units operating under either utility or battery power.

Component identification 11

NOTE: If the UPS was operating on battery power when the remote switch was closed, no

power is available to the load devices until utility power is restored and the UPS has been
manually powered up.

To restore power to the load devices after the REPO feature is activated, press the On button after the AC
source is reconnected to the UPS.

IMPORTANT: Pressing and holding the On button without utility present normally initiates a

battery start and the UPS assumes the load. However, if the On button is pressed and a REPO
is detected, battery start is inhibited and the UPS is not able to assume the load. The
electronics module fan spins and the General Alarm LED and an audible alarm are active as
long as the On button is held.

To power down the entire network in the event of an emergency, the REPO ports of multiple UPS units can
be connected to a single switch.

ERM rear panel

Item Description

1 ERM input connector (from another ERM output)

2 Circuit breaker

3 ERM output connector (to the UPS or another ERM)

Component identification 12

Installation

Precautions

Save these instructions. This document contains important safety instructions that should be followed
during installation, operation, and maintenance of the UPS and batteries.

WARNING: A risk of personal injury from electric shock and hazardous energy levels exists.

The installation of options and routine maintenance and service of this product must be
performed by individuals who are knowledgeable about the procedures, precautions, and
hazards associated with AC power products.

37 kg

82 lb

45 kg

100 lb

WARNING: To prevent personal injury from earth conductor leakage current:

• Do not operate the UPS while disconnected from the utility power source.

• Disconnect load devices before disconnecting the UPS from the utility power source.

This symbol indicates that the UPS exceeds the recommended weight for one
individual to handle safely.

WARNING: To reduce the risk of personal injury or damage to the equipment,

observe local occupational health and safety requirements and guidelines for
manual material handling.

This symbol indicates that the ERM exceeds the recommended weight for one
individual to handle safely.

WARNING: To reduce the risk of personal injury or damage to the equipment,

observe local occupational health and safety requirements and guidelines for
manual material handling.

Preparing to install the hardware

Before installing the hardware:

1. Be sure the necessary tools and materials (on page 13) are available.

2. Select an installation site ("Selecting a site" on page 14).

Tools and materials

3. Prepare the equipment ("Readying the equipment" on page 14) for installation in the rack.

The following tools are required for installation:

• Phillips screwdriver

• 10-mm hex-nut driver

The following items are supplied with the rack:

• Screws

Installation 13

• Hex nuts

• Cage nuts

• Cage nut-fitting tool

Selecting a site

WARNING: To prevent fire or electric shock, install the unit in a temperature- and humidity-

When selecting a site, consider the following factors:

• Elevated operating ambient temperature—If the equipment is installed in a closed or multi-unit rack

• Reduced air flow—In the rack, the rate of air flow required for safe operation of the equipment must

• Circuit overloading—Consideration should be given to the connection of the equipment to the supply

• Reliable earthing—Reliable earthing of rack-mounted equipment should be maintained. Particular

controlled indoor environment, free of conductive contaminants.

assembly, the operating ambient temperature of the rack environment might be greater than room
ambient temperature. Install the equipment in an environment compatible with the operating
temperature ("Environmental specifications" on page 49).

not be compromised.

circuit and the effect that overloading of the circuits might have on overcurrent protection and supply
wiring. Appropriate consideration of equipment nameplate ratings should be used when addressing
this concern.

attention should be given to supply connections other than direct connections to the branch circuit,
such as the use of power strips.

• Electrical requirements—All models require a dedicated (unshared) branch circuit, suitably rated for

the specific UPS as stated in "Input specifications ("UPS input specifications" on page 46)" .

Readying the equipment

1. Check the battery recharge date specified on the label that is affixed to the shipping carton.

IMPORTANT: Do not use the battery if the recharge date has passed. If the date on the

battery recharge date label has passed without the battery being recharged, contact an HP

2. Transport the packaged unit to its installation location.

3. Unpack the equipment near the rack where the unit will be assembled.

authorized service representative for directions.

CAUTION: Always plan the rack installation so that the heaviest item is on the bottom of the

rack. Install the heaviest item first, and continue to populate the rack from the bottom to the
top.

Installing the mounting rails

Installation 14

WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:

• The leveling feet are extended to the floor.

• The full weight of the rack rests on the leveling feet.

• The stabilizing feet are attached to the rack if it is a single-rack installation.

• The racks are coupled together in multiple-rack installations.

• Only one component is extended at a time. A rack may become unstable if more than one

component is extended for any reason.

NOTE: If preparing the rails for integrated shipping, follow the same instructions as in

"Installing the UPS (on page 18)."

NOTE: Mounting hardware for square- and round-holed racks is included in the UPS kit.

1. Loosen the wing nuts or hex nuts, and then extend the brackets to the desired length.

Installation 15

2.

Insert screws through the rack into the mounting rail and the front of each mounting bracket.

3. Install cage nuts or clip nuts into the rear of the rack.

Installation 16

4.

Insert screws through the mounting rail into the cage nuts or clip nuts.

5. Tighten the wing nuts or hex nuts.

Installation 17

6.

Install the rear stabilization bracket using hex nuts. Wait until the unit is installed and the brackets
are adjusted before tightening the nuts.

Installing the UPS

Before installing the unit, review and adhere to all warnings provided in "Precautions (on page 13)."

WARNING: A risk of personal injury or damage to the equipment exists. Uneven loading of

equipment in the rack might cause the rack to become unstable. Install the heavier

1. Install the mounting rails ("Installing the mounting rails" on page 14).

2. With one person on each side, lift the chassis to rail level and slide the chassis on the mounting rails.

3. Attach the chassis to the rack using the supplied screws.

components first, and then continue to populate the rack from the bottom to the top.

Installation 18

Connecting the battery leads

Attaching the UPS front bezel

Connecting the serial communications port

CAUTION: Use only the computer interface cable supplied with the UPS to connect the

communications port to the host computer.

IMPORTANT: Power management software requires the communications port to be

appropriately cabled to the host computer.

Installation 19

Connecting the REPO port

WARNING: The pins on the REPO port are polarity sensitive. Be sure to verify polarity while

connecting the REPO port.

WARNING: To meet the requirements stated in NEC (NFPA 70) Articles 645-10 and 645-11,

a UPS installed in a computer equipment room must be connected to a REPO circuit.

IMPORTANT: The remote switch must be in the Off (open) position to enable power to the

output receptacles.

Installation 20

NOTE: Wire the connector block using stranded, nonshielded wire (AWG #22 - #18, or

equivalent).

Separate wire pairs are attached to a single, normally-open contact in a parallel connection. HP
recommends using different colors for the positive and negative wires.

If a connector becomes disconnected and is reconnected with reversed polarity, a REPO is initiated. To
avoid REPO port disconnect:

• Minimize wire strain while connecting the REPO port.

• Avoid allowing the wires to hang in the rear of the UPS.

• Use tie wraps and tie wrap blocks to secure the wires tightly to the rack and the rear of the UPS.

For more information about the REPO port, see "REPO port (on page 11)" .

For information about verifying the REPO connection, see "Verifying the REPO port connection (on page

31)" .

Installation 21

Connecting the ground bonding cable

NOTE: UPS appearance might vary depending on the specific unit installed.

The ground bonding screw is provided as an attachment point for conductors. Use a ground bonding
cable if the rack contains any conductors for the purpose of functional grounding or bonding of
ungrounded metal parts.

The ground bonding cable is not included.

Connecting the UPS to utility power

Installation 22

WARNING: To prevent injury from electric shock or damage to the equipment:

• Plug the input line cord into a grounded (earthed) electrical outlet that is installed near the

equipment and is easily accessible.

• Do not disable the grounding plug on the input line cord. The grounding plug is an

important safety feature.

• Do not use extension cords.

Connect the UPS to a grounded utility power outlet. When the UPS is plugged in, it automatically enters
Standby mode and begins charging the batteries.

Connecting devices to the UPS

CAUTION: Do not plug laser printers into the UPS output receptacles. The instantaneous

current drawn by this type of printer can overload the UPS.

Before connecting devices, verify that the UPS will not overload by checking that the ratings of the devices
do not exceed the UPS capacity. If the equipment rating is listed in amps, multiply the number of amps by
the selected output voltage to determine the VA.

After verifying that the UPS will not overload: (depending on your model)

• Connect the device power cords to the output receptacles on the rear panel of the UPS.

-or-

• Connect devices to the output receptacles on the rear panel of the UPS using the jumper cords

included with the UPS.

To provide additional receptacles, plug a PDU into the PDU output receptacle. The PDU output receptacle
is part of load segment 1 and can be turned off and on using power management software (on page 32).

Connecting the UPS cord retention clips

NOTE: UPS appearance might vary depending on the specific unit installed.

Installation 23

Charging the UPS batteries

Allow the batteries to charge before putting the UPS into service.

IMPORTANT: Charge the batteries for at least 24 hours before supplying backup power to

devices. The batteries charge to:

• 90% of their capacity within 4 hours

• 100% of their capacity within 24 hours

Starting power to the load

Start power to the load by placing the UPS in Operate mode (on page 27).

IMPORTANT: AC power must be available the first time the UPS is started.

Installing the ERM

Before installing the unit, review and adhere to all warnings provided in "Precautions (on page 13)."

WARNING: A risk of personal injury or damage to the equipment exists. Uneven loading of

equipment in the rack might cause the rack to become unstable. Install the heavier

1. Install the mounting rails ("Installing the mounting rails" on page 14).

2. With one person on each side, lift the chassis to rail level and slide the chassis on the mounting rails.

3. Attach the chassis to the rack using the supplied screws.

components first, and then continue to populate the rack from the bottom to the top.

Installation 24

Attaching the ERM front bezel

Switching off the ERM circuit breaker

WARNING: To prevent personal injury from electric shock or damage to the equipment,

verify that the circuit breaker is in the Off position.

Connecting the ERM to the UPS

NOTE: Before connecting an ERM to a UPS, remove the label from the ERM connector.

Installation 25

Plug the ERM cable (1) in the socket (2) at the rear of the UPS.

NOTE: To install a second ERM, plug the cable from the second ERM into the socket at the

rear of the first ERM. Up to two ERM units can be connected.

Switching on the ERM circuit breaker

Charging the ERM batteries

Connect the UPS to a grounded utility power outlet. When the UPS is plugged in, the unit automatically
enters Standby mode and begins charging the ERM batteries. Allow 24 hours for the ERM to fully charge.

Installation 26

UPS operations

Modes of operation

The UPS has four modes of operation:

• Standby mode (on page 27)

• Operate mode (on page 27)

• Configure mode (on page 28)

• Auto-Bypass mode (on page 28)

Standby mode

In Standby mode:

• No power is available at the UPS output receptacles.

• The UPS charges the batteries as necessary.

The UPS can be placed in Standby mode when the UPS is in Operate mode (on page 27).

To place the UPS in Standby mode, press and hold the Standby button until the audible alarm sounds and
the Utility LED flashes. Power to the load ceases.

IMPORTANT: While in Standby mode, the UPS maintains the charge on the batteries, but no

power is available at the output receptacles. The UPS remains in Standby mode until an

For the location of buttons, see "UPS front panel controls (on page 7)."

For the location of LEDs, see "UPS front panel LED indicators (on page 8)."

alternate mode is selected or until utility power is removed.

Operate mode

In Operate mode:

• Power is available at the UPS receptacles.

• The UPS charges the batteries as necessary.

The UPS can be placed in Operate mode if either of the following conditions apply:

• The UPS is powered up and in Standby mode (on page 27).

• The UPS is powered down and no utility power is available.

To place the UPS in Operate mode, press the On button. The Utility LED turns solid green, indicating that
power is available at the UPS output receptacles. The UPS acknowledges compliance with a short beep.

UPS operations 27

NOTE:

• If the UPS is using battery power (no utility power is present and the Utility LED is red),

press and hold the On button until the audible alarm sounds.

• If the UPS is off (no LEDs are illuminated), press the On button to start the UPS on battery

power.

For the location of buttons, see "UPS front panel controls (on page 7)."

For the location of LEDs, see "UPS front panel LED indicators (on page 8)."

Configure mode

In Configure mode:

• Power is available at the UPS receptacles.

• The UPS charges the batteries as necessary.

• The UPS configuration can be updated.

The UPS can be placed in Configure mode while in Operate mode (on page 27) or Standby mode (on
page 27).

To place the UPS in Configure mode:

1. Remove the front bezel ("Removing the UPS front bezel" on page 33).

2. Press and hold the Configure button until the front panel LEDs flash in unison and the Configure

Mode On LED illuminates solid green.

For the location of buttons, see "UPS front panel controls (on page 7)."

For the location of LEDs, see "UPS front panel LED indicators (on page 8)."

Auto-Bypass mode

The UPS automatically enters Auto-Bypass mode when either of the following conditions occurs:

• The power from the UPS reaches a percentage greater than 110 percent for more than 10 cycles or

between 103 percent and 110 percent for more than 2 minutes.

• The UPS electronics module fails or is removed.

Configuring the UPS

NOTE: If the UPS firmware version is 2.00 or later, follow the instructions in “Configuring the

UPS.” If the UPS firmware version is earlier than 2.00, or the ERM cannot be configured from
the UPS front panel, use the ERM configurator tool. To update the UPS firmware or download

After the ERMs are installed, place the UPS in Configure mode (on page 28), and use the UPS front panel
controls and LED indicators to configure the UPS for the number of attached ERMs. Other UPS parameters
that can also be configured are the nominal utility voltage level and Site Wiring Fault detection.

In Configure mode, the LED front panel display changes function to enable modification of the UPS
parameters. Each LED is associated with a different parameter.

the ERM configurator tool, see the HP website (http://www.hp.com/go/rackandpower

).

UPS operations 28

Available settings Parameter Associated LED Explanation (when LED is illuminated)

Nominal voltage
setting

100/200-208
Nom

General Alarm
(red)

110/220 Nom On Battery (red)

120/230 Nom Battery Fault (red)

127/240 Nom

Site Wiring Fault
(red)

Wiring fault setting Wiring fault Utility (green)

ERM setting 0 ERMs

0% to 25% load
(green)

1 ERM

26% to 50% load
(green)

2 ERMs

51% to 75% load
(green)

NOTE: For units factory-configured for 200 V or 208 V, the Site Wiring Fault function has

been disabled. If reconfiguring a 230 V unit to operate at 208 V, the Site Wiring Fault
function must be manually disabled.

To change the UPS configuration parameters:

Nominal utility voltage level is set to
100/200-208 VAC

Nominal utility voltage level is set to
110/220 VAC

Nominal utility voltage level is set to
120/230 VAC

Nominal utility voltage level is set to
127/240 VAC

Audible alarm will sound when ground is
missing or line and neutral connections are
reversed

(not available on the R3000j JPN, R3000h
NA, and R3000h JPN models)

UPS is configured for no attached ERMs
(factory default)

UPS is configured for 1 attached ERM

UPS is configured for 2 attached ERMs

1. Place the UPS in Configure mode.

The LEDs associated with the currently configured parameters illuminate. A flashing green cursor
indicates where you are in the configuration process as you scroll through the available settings.

2. To change the nominal voltage, press the On button to advance the cursor to the LED associated with

the appropriate nominal voltage parameter. The selected voltage configuration LED flashes.

3. Press the Standby button to select the nominal voltage configuration. The LED associated with the old

input voltage parameter turns off and the LED associated with the new input voltage parameter
illuminates solid green.

NOTE: Only one nominal utility voltage can be configured. When setting voltage

configuration parameters, selecting an On value for any one parameter automatically sets the

4. To enable the Wiring Fault parameter, press the On button to advance the cursor to the Utility LED,

other possibilities to Off.

then press the Standby button. The LED illuminates solid green. This parameter is disabled by default,
and should only be enabled for line-to-neutral connections. Enabling this feature for line-to-line power
sources will cause a false alarm.

5. To configure the UPS for the number of connected ERMs, press the On button to advance the cursor

to the load LED associated with the number of ERMs attached to the UPS.

6. Press the Standby button to select the appropriate ERM configuration. The associated LED illuminates

solid green.

7. To save the configuration settings and exit Configure mode, press the Test/Alarm Reset button.

UPS operations 29

NOTE: Configure mode times out after 2 minutes of inactivity. If the Test/Alarm Reset button

has not been pressed, any new selections are not saved.

For the location of buttons, see "UPS front panel controls (on page 7)."

For the location of LEDs, see "UPS front panel LED indicators (on page 8)."

Available voltage settings

NOTE: An asterisk (*) indicates the default setting.

UPS model Available settings utility voltage (VAC)

R3000 NA 100 General Alarm

R3000j JPN 100* General Alarm

R3000h NA, R3000h JPN 200/208* General Alarm

110 On Battery

120* Battery Fault

127 Site Wiring Fault

110 On Battery

120 Battery Fault

127 Site Wiring Fault

220 On Battery

Associated LED ("UPS

front panel LED
indicators" on page 8)

R3000 INT 200/208 General Alarm

Initiating a self-test

To initiate a self-test, press and hold the Test/Alarm Reset button ("UPS front panel controls" on page 7)
for three seconds.

Because a portion of the self-test requires battery power, the self-test cannot be initiated if the batteries are
less than 90 percent charged. If the UPS detects a problem, the appropriate LED ("UPS front panel LED

indicators" on page 8) illuminates and an audible alarm may sound.

For information on what to do if the self-test detects a problem, see "Troubleshooting (on page 41)."

230 Battery Fault

240 Site Wiring Fault

220 On Battery

230* Battery Fault

240 Site Wiring Fault

UPS operations 30

Silencing an audible alarm

To silence an alarm, press the Test/Alarm Reset button ("UPS front panel controls" on page 7).

IMPORTANT:

• Although the audible alarm silences, the condition that caused the alarm to sound may still

exist.

• If a utility power failure caused the alarm (the Utility LED or the General Alarm LED

For information about audible alarm conditions, see "LED and audible alarm troubleshooting (on page

41)."

illuminates red), the alarm silences after power is restored.

Verifying the REPO port connection

NOTE: While testing, operate connected equipment in a safe test mode so the effects do not

After connecting the REPO port (on page 20):

1. Initiate a REPO by closing the REPO contact.

2. Verify proper connection of the REPO port:

disrupt critical operations.

The General Alarm LED and Utility LED ("UPS front panel LED indicators" on page 8) flash.

CAUTION: If the polarity is reversed while connecting the REPO port, the UPS powers up

normally.

a. Power up the UPS ("Starting power to the load" on page 24).

b. Disconnect the REPO port.

c. Reconnect the REPO port.

If the polarity is correct, the REPO connectors can be disconnected, and then reconnected,
without initiating a REPO.

d. Verify that the UPS remains in Operate mode (on page 27).

e. If a REPO is initiated, the polarity is reversed. Check and correct the connections.

Powering down the UPS

1. Shut down all load devices.

2. Press the Standby button to take the UPS out of Operate mode. Power to the load receptacles

ceases.

3. Disconnect the UPS from utility power.

4. Wait at least 60 seconds for the UPS internal circuitry to discharge.

UPS operations 31

Power management

Power management software

HP Power Manager software ensures maximum power reliability of computer systems through
comprehensive control of UPSs. The easy-to-use browser interface enables novice users to configure and
manage power protection settings. To download the latest version of HP Power Manager software, see
the HP website (http://www.hp.com/go/rackandpower

NOTE: To install and configure the software, see the software user guide. The software user

guide is available for download from the HP website

HP Power Manager:

(http://www.hp.com/go/rackandpower

• Does not require complex management systems, which simplifies deployment, configuration, and

management of UPS-protected environments.

).

).

• Manages a graceful shutdown of attached devices during utility power failures.

• Prioritizes the timing of attached load device shutdowns.

• Shuts down and reboots any UPS and attached load devices based on a user-specified schedule.

• Customizes alert generation with modifiable dialog boxes, command execution, and email and

broadcast messages.

• Monitors the status of the UPS and reports alarms.

• Displays a power log for analysis.

• Manages independent UPS load segments to provide separate power control of attached load

devices.

• Delays reboot by load segment after a power outage to sequence the startup of system components.

Power management 32

Maintenance

Removing the UPS front bezel

Removing the ERM front bezel

Replacing the UPS electronics module

This component is hot-swappable and can be replaced without powering down the UPS.

Maintenance 33

1.

(optional) To replace the component with the UPS powered down, refer to "Powering down the UPS
(on page 31)."

2. Disconnect the communications cable from the option card.

3. Remove the option card ("Replacing the UPS option card" on page 34).

4. Remove the UPS front bezel ("Removing the UPS front bezel" on page 33).

5. Remove the screws securing the electronics module and slide the module out.

CAUTION: To avoid dropping the load while hot-swapping the electronics module, press and

hold the Test/Alarm Reset button until the electronics module is firmly seated in the connector,

6. Replace the electronics module while holding down the Test/Alarm Reset button. Do not release the

and the Load Bar LED is illuminated.

button until the electronics module is firmly seated in the connector, and the Load Bar LED is
illuminated.

7. Replace the screw.

8. Replace the option card.

9. Reconnect the external cable to the card.

10. Verify that the UPS is configured to the proper voltage and number of attached ERMs. See

"Configuring the UPS (on page 28)."

11. Replace the front bezel.

Replacing the UPS option card

This component is hot-swappable and can be replaced without powering down the UPS.

1. (optional) To replace the component with the UPS powered down, refer to "Powering down the UPS

(on page 31)."

2. Disconnect the communications cable from the option card.

Maintenance 34

3.

Remove the two screws securing the option card and slide the card out.

To replace the component, reverse the removal procedure.

NOTE: Replacing the option card might require power management software to be restarted

or reconfigured.

Replacing the batteries

To replace the batteries:

1. Read and observe the requirements in "Important battery safety information (on page 35)" and

"Battery care and storage guidelines (on page 36)."

Important battery safety information

2. Follow the instructions in "UPS battery replacement procedure (on page 36)."

WARNING: The unit contains sealed lead-acid battery modules. To prevent fire or chemical

burns:

• Do not attempt to recharge batteries after removal from the unit.

• Do not disassemble, crush, or puncture the batteries.

• Do not short the external contacts of the batteries.

• Do not immerse the batteries in water.

• Do not expose to temperatures higher than 60°C (140°F).

WARNING: To prevent personal injury from hazardous energy:

• Remove watches, rings, or other metal objects.

• Use tools with insulated handles.

• Do not place tools or metal parts on top of batteries.

Maintenance 35

WARNING: To prevent personal injury, prepare the area and observe all materials-handling

procedures when transporting a battery module. Battery modules weigh 20 kg (44.1 lb).

NOTE: Replace all battery modules at the same time.

Battery care and storage guidelines

• Minimize the amount of time the UPS uses battery power by matching the UPS configuration with the

utility voltage. Refer to "Configuring the UPS (on page 28)."

• Keep the area around the UPS clean and dust-free. If the environment is very dusty, clean the outside

of the UPS regularly with a vacuum cleaner.

• Maintain the ambient temperature at 25°C (77°F).

• If storing a UPS for an extended period, recharge the batteries every 6 months:

CAUTION: Because of the short shelf life of the batteries, avoid storing a battery spare as a

backup. Do not maintain an inventory of spare batteries on site unless a procedure to keep
these batteries charged while in storage is implemented.

a. Connect the UPS to utility power.

b. Allow the UPS to remain in Standby mode.

c. Allow the UPS to charge the batteries for at least 24 hours.

d. Update the battery recharge date label.

Determining when to replace batteries

When the Battery Fault LED illuminates, batteries might need to be replaced within 30 to 60 days.

When a battery alarm sounds, initiate a UPS battery self-test to verify that battery replacement is required.
If the Battery Fault LED remains illuminated, replace the batteries as soon as possible.

For more information on initiating a self-test, see "Initiating a self-test (on page 30)."

For the location of LEDs, see "UPS front panel LED indicators (on page 8)."

Obtaining new batteries

New batteries may be required within 30 to 60 days when the Battery Fault LED illuminates red. Obtain
spare batteries for the UPS when this occurs.

Spare battery modules are supplied for this UPS. The UPS spare battery kit part number is 407407-001.

CAUTION: Because of the short shelf life of the batteries, avoid storing a battery spare as a

backup. Do not maintain an inventory of spare batteries on site unless a procedure to keep
these batteries charged while in storage is implemented.

UPS battery replacement procedure

This component is hot-swappable and can be replaced without powering down the UPS.

Maintenance 36

1.

(optional) To replace the component with the UPS powered down, refer to "Powering down the UPS
(on page 31)."

CAUTION: When hot-swapping batteries, the UPS is not protected in the event of a utility

power failure, unless at least one ERM is installed.

2. Remove the UPS front bezel ("Removing the UPS front bezel" on page 33).

3. Disconnect the battery leads.

4. Remove the UPS battery bracket.

5. Remove the UPS battery modules.

To replace the components, reverse the removal procedure.

IMPORTANT: Charge the batteries for at least 24 hours before supplying backup power to

devices. The batteries charge to:

• 90% of their capacity within 4 hours

• 100% of their capacity within 24 hours

Maintenance 37

Testing the new battery module

After installing the new battery module, press the Test/Alarm Reset button to initiate a self-test ("Initiating a

self-test" on page 30).

IMPORTANT: The UPS does not execute a self-test until the batteries are 90 percent charged.

IMPORTANT: Charge the batteries for at least 24 hours before supplying backup power to

devices. The batteries charge to:

• 90% of their capacity within 4 hours

If the installation has been successful, the Battery Fault LED is not illuminated. If the installation has not
been successful, the Battery Fault LED illuminates. If this occurs, repeat the UPS battery replacement
procedure (on page 36), and check the battery terminal connections. If the Battery Fault LED is still
illuminated, see "LED and audible alarm troubleshooting (on page 41)."

For the location of buttons, see "UPS front panel controls (on page 7)."

• 100% of their capacity within 24 hours

For the location of LEDs, see "UPS front panel LED indicators (on page 8)."

Replacing the UPS

To remove the UPS:

1. Power down all attached load devices.

2. Power down the UPS ("Powering down the UPS" on page 31).

3. Switch the circuit breaker for any attached ERMs to the Off position.

4. Unplug the UPS power cord.

5. Disconnect the communications cable from the option card.

6. Disconnect the ground bonding cable.

7. Disconnect the REPO port.

8. Unplug the load devices.

9. Unplug the ERM connected to the UPS.

10. Remove the UPS front bezel ("Removing the UPS front bezel" on page 33).

11. Disconnect the battery leads.

12. Remove the UPS battery bracket.

13. Remove the UPS battery modules.

14. Remove the screws securing the UPS to the rack.

15. Remove the UPS from the rack.

To replace the component, reverse the removal procedure.

Replacing the ERM

To remove the ERM:

Maintenance 38

1.

Switch the circuit breaker for any attached ERMs to the Off position.

2. Unplug the ERM from the back of the UPS.

3. Unplug the ERM from a second connected ERM.

4. Remove the front bezel ("Removing the ERM front bezel" on page 33) on the ERM that is being

replaced.

5. Disconnect the battery leads.

6. Remove the screws securing the ERM to the rack.

7. Remove the ERM from the rack.

To replace the component, reverse the removal procedure.

Updating the UPS firmware

Configuring a USB to serial converter

To update the UPS firmware, see the HP website (http://www.hp.com/go/rackandpower).

NOTE: This procedure was tested on the Windows

2003 operating systems using the HP USB to serial converter (part number 304098-001).
Depending on your system configuration, a driver download might be required to successfully
install the converter. The driver can be downloaded from the USB-Drivers website
(http://www.usb-drivers.com/drivers/123/123294.htm

To configure a USB port to the COM 1 port on systems that do not have available serial ports:

1. Connect the USB to serial converter to the USB port on your system.

2. Click Start, select Control Panel, and then double-click System.

The System Properties screen appears.

3. Click the Hardware tab.

4. Click Device Manager.

®

XP Professional and Windows Server®

).

The Device Manager screen appears.

5. In the tree displayed in the left panel, click the Ports (COM & LPT) branch to expand.

6. Double-click the port that is assigned to your USB to serial converter device. This port is usually

named with the device manufacturer's name followed by "USB to Serial Bridge (com 4)."

The Port Properties screen appears.

7. Click the Port Settings tab.

The Port Settings screen appears.

8. Click Restore Defaults.

The following default settings appear:

o Bits per second: 9600

o Data Bits: 8

o Parity: None

o Stop bits: 1

o Flow control: None

Maintenance 39

9.

Click Advanced.

The Advanced Settings screen appears.

10. From the COM Port Number drop down menu, select Com 1 for the USB port number.

If COM 1 is being used by another USB port, the following message appears:

This COM name is being used by another device. Using duplicate names can
lead to inaccessible devices and changed settings. Do you want to
continue?

a. Click YES.

b. Reassign the COM ports so that the USB to serial converter is using COM 1. See "Reassigning

the USB COM ports."

11. Reduce the Receive Buffer and Transmit Buffer to the low setting by scrolling down to select low (1).

12. Be sure that the Use FIFO buffers (requires 16550 compatible UART) checkbox is selected.

Depending on your operating system, the USB settings might be different. Choose the lowest, most
dependable Receive and Transmit buffers by using the drop down menus, radio buttons, or other
selection methods.

13. Click OK to close the Advanced screen.

14. Click OK to close the Device Manager screen.

15. Run the firmware Flash batch file program. Follow the instructions provided with the program.

Reassigning the USB COM ports

To reassign a device from COM 1 to another port:

1. From the open Device Manager screen, locate the USB device that is assigned to COM 1.

2. Double-click the port name.

The Port Properties screen appears.

3. Click the Port Settings tab.

The Port Settings screen appears.

4. Click Advanced.

The Advanced Settings screen appears.

5. Select an available USB port number from the COM Port Number drop down menu.

6. Click OK to close the Advanced screen.

7. Click OK to close the Port Settings screen.

8. Verify that the Device Manager screen shows that the USB to serial converter is assigned to COM 1,

and that the other USB device is assigned to a different port.

If the Device Manager screen does not automatically refresh to show the change:

a. Click Action.

The Action Menu appears.

b. Click Scan for hardware changes to refresh the screen and display the changes.

Maintenance 40

Troubleshooting

LED and audible alarm troubleshooting

Genera
l Alarm
LED

On
Batter
y LED

Batter
y Fault
LED

Site
Wiring
Fault

Utility
LED

LED

Off Off Off Off Green Off

Off Off Off Off

Off Off Off Off Red Off

Flashing
red

Off Off Off Off

Off Off

Off

Off Off

Off Red Off Off Off Off

Off Off Off Red Off

Off Off Off

Off Off Off

Flashin
g red

Flashin
g red

Off Off Off Off

Flashin
g red

Flashin
g
green

Flashin
g red

Overloa
d LED

Off

Off

Audible
alarm

No audible
alarm

No audible
alarm

On—1 beep
every 5
seconds

On—1 beep
every 5
seconds

On—1 beep
every 5
seconds

On—1 beep
every 5
seconds

On—1 beep
every 5
seconds

On—1 beep
every 5
seconds

On—1 beep
every 5
seconds

Can
alarm be
silenced
("Silencin

g an
audible
alarm"

on page

31)?

N/A

N/A

Yes

Yes

Yes

Yes

No

Yes

Yes

Condition

UPS is in Operate
mode (on page 27)

UPS is in Standby
mode (on page 27)

UPS is in Auto-Bypass
mode (on page 28)

General alarm
condition—UPS is in
Auto-Bypass mode
("General alarm

condition" on page

42)

Bypass is out of range
(on page 43)

Battery test failure
("Battery condition"
on page 43)

Low battery (no utility
power) ("UPS is on

battery" on page 43)

Batteries are
disconnected ("Battery

condition" on page

43)

On battery—No utility
power ("UPS is on

battery" on page 43)

Troubleshooting 41

Off

Flashing
red

Red Off Off Off Off Off

Flashing
red

Off Off Off Red Off Off

Flashing
red

For the location of individual LEDs, see "UPS front panel LED indicators (on page 8)."

Flashin
g red

Flashin
g red

Off Off Off

Off Off Off Off Red

Off Off

Flashin
g red

Flashin
g red

Flashin
g red

Flashin
g red

Flashin
g
green

Off

Flashing
red

Off

On—1 beep
every 5
seconds

On—
Continuous

On—
Continuous

On—
Continuous

On—1 beep
every 5
seconds

On—
Continuous

Yes

No

Yes

Yes

Yes

Yes

On battery—Input
voltage is out of range
(on page 43)

Internal UPS fault
condition (on page

44)

Self-test failure
("Battery condition"
on page 43)

REPO condition (on
page 44)

Site wiring condition
(on page 44)

UPS power capacity is
exceeded ("Overload

condition" on page

44)

UPS is in Auto-Bypass mode

Action:

1. If power management software is being used, check the log files to obtain specific error information

to help identify the problem.

For more information about the causes of a general fault condition, see the HP Power Manager user
guide available for download from the HP website (http://www.hp.com/go/rackandpower

2. Verify that no blockage of airflow to the front bezel and rear panel exists.

3. If the LED does not turn off, replace the electronics module. ("Replacing the UPS electronics module"

on page 33)

General alarm condition

Action:

1. If power management software is being used, check the log files to obtain specific error information

to help identify the problem.

For more information about the causes of a general alarm condition, see the HP Power Manager
user guide available for download from the HP website (http://www.hp.com/go/rackandpower

2. Check the batteries:

a. Allow the UPS batteries to charge for 24 hours.

).

).

b. If the Battery Fault LED is red, replace the batteries ("UPS battery replacement procedure" on

page 36).

3. Reduce the load:

a. Power down the UPS ("Powering down the UPS" on page 31).

Troubleshooting 42

b.

Remove one or more load devices to reduce the power requirements.

c. Wait at least 5 seconds and restart the UPS.

d. If the condition persists, verify that the load devices are not defective.

4. Allow the UPS to cool:

a. Power down the UPS ("Powering down the UPS" on page 31).

b. Clear vents and remove any heat sources.

c. Verify that the airflow around the UPS is not restricted.

5. Wait at least 5 minutes and restart the UPS.

6. If the condition persists, contact an HP authorized service representative.

Bypass is out of range

The input voltage is not within ±12 percent of nominal voltage.

The UPS is receiving utility power that might be unstable or in brownout conditions. The UPS continues to
supply power to the connected equipment. If conditions worsen, the UPS might switch to battery power.

Action:

1. Check the input voltage and reconfigure the UPS ("Configuring the UPS" on page 28).

2. Contact a qualified electrician to verify that the utility power is suitable for the UPS.

Battery condition

Action:

1. Install the battery module. If the battery module is already installed, remove and reinsert the module.

2. Allow the UPS batteries to charge for 24 hours.

3. If the LED does not turn off, replace the batteries ("UPS battery replacement procedure" on page 36).

4. If the condition persists, contact an HP authorized service representative.

UPS is on battery

Action:

1. Save files and shut down connected equipment.

2. Allow the UPS batteries to charge for 24 hours.

Input voltage is out of range

Action:

1. Check the input voltage and reconfigure the UPS ("Configuring the UPS" on page 28).

2. Contact a qualified electrician to verify that the utility power is suitable for the UPS.

Troubleshooting 43

Utility power condition

The utility input voltage is outside the operating range.

Action:

1. Check the input voltage and reconfigure the UPS ("Configuring the UPS" on page 28).

2. Contact a qualified electrician to verify that the utility power is suitable for the UPS.

Internal UPS fault condition

Action:

1. Power down the UPS ("Powering down the UPS" on page 31).

2. If the condition persists, contact an HP authorized service representative.

REPO condition

Action:

• If the remote switch is closed, then open the switch to enable power to the output receptacles.

• If the condition occurred while reconnecting a disconnected REPO port, then verify the polarity of the

REPO connector pins.

For more information about REPO ports, see "Connecting the REPO port (on page 20)."

Site wiring condition

Action: Contact a qualified electrician to be sure that:

• The utility power receptacle is grounded.

• There is a ground wire in the UPS power cord.

• The line and neutral wires are not reversed in the wall outlet.

Overload condition

All the load LEDs are illuminated.

Action:

1. Power down the UPS ("Powering down the UPS" on page 31).

2. Remove one or more load devices to reduce the power requirements.

3. Wait at least 5 seconds and restart the UPS.

4. If the condition persists, verify that the load devices are not defective.

UPS does not start

Action:

Troubleshooting 44

1.

Be sure that the power cord is plugged in to a utility power receptacle.

2. Check the power source at the utility power receptacle.

Low battery shutdowns

Ungraceful shutdown of attached servers occurs when the UPS is in a low battery condition.

Action:

1. Verify that the power management software is not delaying the shutdown of attached servers when

the UPS is in a low battery condition.

2. Allow the UPS batteries to charge for 24 hours.

3. If the Battery Fault LED is red, replace the batteries ("UPS battery replacement procedure" on page

36).

UPS does not provide the expected backup time

Action:

1. If the Overload LED ("UPS front panel controls" on page 7) is illuminated, remove one or more load

devices to reduce the power requirements.

2. Power down the UPS ("Powering down the UPS" on page 31).

3. Allow the UPS batteries to charge for 24 hours.

4. Initiate a self-test ("Initiating a self-test" on page 30).

5. During extended power outages, save your work, power down the load devices, and then power

down the UPS ("Powering down the UPS" on page 31) to conserve battery power.

UPS frequently switches between utility and battery
power

Action:

1. Check the input voltage and reconfigure the UPS ("Configuring the UPS" on page 28).

2. Contact a qualified electrician to verify that the utility power is suitable for the UPS.

ERM cannot be configured from the UPS front panel

Action:

See the HP website (http://www.hp.com/go/rackandpower

) to update the UPS firmware.

Troubleshooting 45

Specifications

UPS physical specifications

Parameter Value

Height 8.9 cm (3.5 in)

Depth 62.2 cm (25 in)

Width 44.1 cm (17.5 in)

Weight 37 kg (82 lb)

ERM physical specifications

Parameter Value

Height 8.9 cm (3.5 in)

Depth 34.3 cm (13.5 in)

Width 44.5 cm (17.5 in)

Weight 45 kg (100 lb)

UPS input specifications

NOTE: An asterisk (*) indicates the default setting.

UPS model

Utility voltage
frequency (Hz)

Available settings
utility voltage (VAC)

Branch circuit
rating (A)

R3000 NA 50/60 100, 110, 120*, 127 30

R3000j JPN 50/60 100*, 110, 120, 127 30

R3000h NA 50/60

200/208*

1

, 220, 230,

20

240

R3000h JPN 50/60

200/208*

1

, 220, 230,

20

240

R3000 INTL 50/60

200/208, 220, 230*,

16

240

Line cord

Nondetachable power
cord with NEMA L5-30
plug

Nondetachable power
cord with NEMA L5-30
plug

Nondetachable power
cord with NEMA L6-20
plug

Nondetachable power
cord with NEMA L6-20
plug

Detachable power cord
with country-specific
plug

Specifications 46

1

The output voltage is 204 for this setting.

UPS output specifications

UPS model Load segment Output receptacles

R3000 NA 1 2 x 5-15R

2 2 x 5-15R

3 2 x 5-15R

R3000j JPN 1 2 x 5-15R

2 2 x 5-15R

3 2 x 5-15R

R3000h NA/JPN 1 3 x IEC-320-C13

2 3 x IEC-320-C13

3 3 x IEC-320-C13

R3000 INTL 1 3 x IEC-320-C13

1 x L5-30R

1 x L5-30R

1 x L6-20R

1 x IEC-320-C20

2 3 x IEC-320-C13

3 3 x IEC-320-C13

Power protection specifications

UPS model VA

Nominal power rating
(W)

R3000 NA 2880 2700 100, 110, 120, 127

R3000j JPN 2400 2250 100, 110, 120, 127

R3000h NA/JPN 3000 2700 200, 220, 230, 240

R3000 INTL 3000 2700

Voltage specifications

Configuration setting (VAC) Available nominal output voltage (VAC)

100 100

110 110

120 120

127 127

200 200

Nominal voltage
setting

200/208, 220, 230,
240

Specifications 47

Configuration setting (VAC) Available nominal output voltage (VAC)

208 208

230 230

240 240

Output tolerance specifications

Source of power Regulation

Utility power (nominal
range)

Battery power ±5% of nominal output voltage rating

-10% to +6% of nominal output voltage rating
(within the guidelines of the Computer
Business Equipment Manufacturers
Association)

Output feature specifications

Feature Specification

Online efficiency 94% nominal input voltage

Voltage wave shape Sine wave; 5% THD with typical PFC load

Surge suppression High-energy 6500 A peak

Noise filtering

MOVs and line filter for normal and common mode
use

Battery specifications

Feature Specification

Type

Voltage The battery modules have a battery string voltage of 120 V.

Charging

12 V, 5 AH, sealed, maintenance-free, rechargeable, valve
regulated lead-acid batteries with a 3-5 year service life at
25°C (77°F).

Complete charge takes no more than 24 hours. After
approximately 4 hours, the batteries reach 90% charge at
default nominal utility voltage and no load.

Battery runtime

Load, percent

20 40 minutes 120 minutes 250 minutes

50 12 minutes 45 minutes 100 minutes

80 6.5 minutes 30 minutes 60 minutes

100 5 minutes 20 minutes 40 minutes

Estimated battery
runtime

Runtime with one ERM Runtime with two ERMs

Specifications 48

Environmental specifications

Feature Specification

Operating temperature

Nonoperating
temperature

Relative humidity 20% to 80%; noncondensing

Operating altitude Up to 2,000 m (6,600 ft) above sea level

Nonoperating altitude 15,000 m (49,212 ft) above sea level

Audible noise Less than 45 dBA, normal operation

10°C to 40°C (50°F to 104°F); UL-tested at 25°C
(77°F)

-25°C to 55°C (-13°F to 131°F)

Less than 50 dBA, on battery power

REPO port specifications

The REPO port meets the requirements of NFPA Articles 645-10 and 645-11 for a Disconnecting Means.

Specifications 49

Spares

Ordering spares

To order a spare, visit the HP website (http://www.hp.com/buy/parts).

To replace parts under warranty, contact an HP authorized service representative.

UPS spare parts list

Item Description Spare part number

1 UPS unit NA 407390-001

* UPS unit JPN 407392-291

* UPS unit HV NA 407391-001

* UPS unit HV JPN 407393-391

* UPS unit INTL 407395-002

2 X-slot serial card 419180-001

3 Electronics module (low voltage) 407399-001

* Electronics module (high voltage) 407406-001

4 Battery module 407407-001

* Mounting rails with screws 419181-001

* UPS/ERM mounting brackets 407408-001

* Cord retention clips 407409-001

* Computer interface cable 397642-001

Spares 50

* not shown

ERM spare parts list

Item Description Spare part number

1 Battery modules (2) 407407-001

2 ERM unit 407398-001

* ERM to UPS cable 407410-001

*

* Mounting rails with screws 419181-001

UPS/ERM mounting
brackets

407408-001

* not shown

Hardware options

For information on the supported hardware options, see the HP website
(http://www.hp.com/go/rackandpower

).

Spares 51

Technical support

Before you contact HP

Be sure to have the following information available before you call HP:

• Technical support registration number (if applicable)

• Product serial number

• Product model name and number

• Product identification number

• Applicable error messages

• Add-on boards or hardware

• Third-party hardware or software

• Operating system type and revision level

HP contact information

For the name of the nearest HP authorized reseller:

• See the Contact HP worldwide (in English) webpage

(http://welcome.hp.com/country/us/en/wwcontact.html

For HP technical support:

• In the United States, for contact options see the Contact HP United States webpage

(http://welcome.hp.com/country/us/en/contact_us.html

o Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a

week. For continuous quality improvement, calls may be recorded or monitored.

o If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more

information about Care Packs, refer to the HP website (http://www.hp.com/hps

• In other locations, see the Contact HP worldwide (in English) webpage

(http://welcome.hp.com/country/us/en/wwcontact.html

).

). To contact HP by phone:

).

).

Technical support 52

Warranty information

Limited warranty

To back up the wide range of features offered with the UPS, a 3-year limited warranty is provided.

$250,000 Computer Load Protection Guarantee

In addition to the limited warranty, a $250,000 Computer Load Protection Guarantee (provided by the
original equipment manufacturer) is offered.

IMPORTANT: The $250,000 Computer Load Protection Guarantee is offered only in The

The $250,000 Computer Load Protection Guarantee only applies if:

• The UPS is plugged into a suitably grounded and wired outlet using no extension cords, adapters,

• The UPS installation complies with all applicable electrical and safety codes specified by the NEC.

• The UPS is used under normal operating conditions and users comply with all instructions and labels.

• The UPS is not damaged by accident (other than a utility power transient), misuse, or abuse.

• The UPS is either connected directly to an enterprise class PDU, which is then connected directly to a

United States and Canada.

other ground wires, or other electrical connections.

o The Guarantee applies only to the original end-user and is non-transferable.

o The Guarantee does not include reimbursement for or restoration of any data loss.

server, workstation, or personal computer, or the UPS is connected directly to a server, workstation,
or personal computer.

Pre-Failure Battery Warranty

The Pre-Failure Battery Warranty, standard on all UPS units, extends the advantage of a 3-year limited
warranty by applying it to the battery before it actually fails. The Pre-Failure Battery Warranty ensures that
the battery is replaced free of charge when a notification that the battery might fail is received from
power management software. The battery warranty coverage is 3 years for parts. The warranty for the
first year of ownership includes parts and labor. If battery spares are not available for a particular UPS
model, the entire UPS, including its battery, is replaced.

A Pre-Failure Battery warning is given 30 days before a battery failure. The warning is indicated in one or
both of the following ways:

• An LED showing the battery is low

• Notification from power management software

Warranty information 53

Recommended duration of use

Although tests and a multitude of customer experiences have shown no noticeable performance issues
with UPSs for significant time periods after expiration of the 3-year limited warranty, we strongly
recommend considering replacing UPSs after a maximum of 5 to 6 years of use to assure full functionality
and a safe operating environment. This recommendation does not extend or in any way alter the warranty
for UPSs which is limited to a time period of 3 years and a coverage as stated in the applicable warranty
statement.

Warranty information 54

Regulatory compliance notices

Regulatory compliance identification numbers

For the purpose of regulatory compliance certifications and identification, this product has been assigned
a unique regulatory model number. The regulatory model number can be found on the product nameplate
label, along with all required approval markings and information. When requesting compliance
information for this product, always refer to this regulatory model number. The regulatory model number is

Federal Communications Commission notice

not the marketing name or model number of the product.

Part 15 of the Federal Communications Commission (FCC) Rules and Regulations has established Radio
Frequency (RF) emission limits to provide an interference-free radio frequency spectrum. Many electronic
devices, including computers, generate RF energy incidental to their intended function and are, therefore,
covered by these rules. These rules place computers and related peripheral devices into two classes, A
and B, depending upon their intended installation. Class A devices are those that may reasonably be
expected to be installed in a business or commercial environment. Class B devices are those that may
reasonably be expected to be installed in a residential environment (for example, personal computers).
The FCC requires devices in both classes to bear a label indicating the interference potential of the device
as well as additional operating instructions for the user.

FCC rating label

The FCC rating label on the device shows the classification (A or B) of the equipment. Class B devices
have an FCC logo or ID on the label. Class A devices do not have an FCC logo or ID on the label. After
you determine the class of the device, refer to the corresponding statement.

Class A equipment

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference, in which case the user will be required to correct
the interference at personal expense.

Class B equipment

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference

Regulatory compliance notices 55

to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit that is different from that to which the receiver is

connected.

• Consult the dealer or an experienced radio or television technician for help.

Declaration of conformity for products marked with
the FCC logo, United States only

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.

For questions regarding this product, contact us by mail or telephone:

• Hewlett-Packard Company

P. O. Box 692000, Mail Stop 530113
Houston, Texas 77269-2000

• 1-800-HP-INVENT (1-800-474-6836). (For continuous quality improvement, calls may be recorded

or monitored.)

For questions regarding this FCC declaration, contact us by mail or telephone:

• Hewlett-Packard Company

P. O. Box 692000, Mail Stop 510101
Houston, Texas 77269-2000

• 1-281-514-3333

To identify this product, refer to the part, series, or model number found on the product.

Modifications

The FCC requires the user to be notified that any changes or modifications made to this device that are
not expressly approved by Hewlett-Packard Company may void the user’s authority to operate the
equipment.

Cables

Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods in
order to maintain compliance with FCC Rules and Regulations.

Regulatory compliance notices 56

Canadian notice (Avis Canadien)

Class A equipment

This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.

Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel
brouilleur du Canada.

Class B equipment

This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.

Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel
brouilleur du Canada.

European Union regulatory notice

This product complies with the following EU Directives:

• Low Voltage Directive 2006/95/EC

• EMC Directive 2004/108/EC

Compliance with these directives implies conformity to applicable harmonized European standards
(European Norms) which are listed on the EU Declaration of Conformity issued by Hewlett-Packard for this
product or product family.

This compliance is indicated by the following conformity marking placed on the product:

This marking is valid for non-Telecom products and EU harmonized Telecom products (e.g. Bluetooth).

This marking is valid for EU non-harmonized Telecom products.

*Notified body number (used only if applicable—refer to the product label)

Hewlett-Packard GmbH, HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen, Germany

The official EU CE declaration of conformity for this device can be found on the HP website
(http://www.hp.com/go/certificates

).

Disposal of waste equipment by users in private
households in the European Union

Regulatory compliance notices 57

This symbol on the product or on its packaging indicates that this product must not be
disposed of with your other household waste. Instead, it is your responsibility to dispose of
your waste equipment by handing it over to a designated collection point for the recycling of
waste electrical and electronic equipment. The separate collection and recycling of your
waste equipment at the time of disposal will help to conserve natural resources and ensure
that it is recycled in a manner that protects human health and the environment. For more
information about where you can drop off your waste equipment for recycling, please contact
your local city office, your household waste disposal service or the shop where you
purchased the product.

Japanese notice

Regulatory compliance notices 58

BSMI notice

Korean notice

Class A equipment

Class B equipment

Battery replacement notice

WARNING: Power products contain sealed lead-acid battery modules. A risk of fire and

burns exists if the battery is not properly handled. To reduce the risk of personal injury:

• Do not attempt to recharge the battery.

• Do not expose the battery to temperatures higher than 60°C (140°F).

• Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.

The battery might explode.

Batteries, battery packs, and accumulators should not be disposed of together with the general
household waste. To forward them to recycling or proper disposal, use the public collection system
or return them to HP, an authorized HP Partner, or their agents.

For more information about battery replacement or proper disposal, contact an authorized reseller or an

authorized service provider.

Regulatory compliance notices 59

Taiwan battery recycling notice

The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of
the Waste Disposal Act to indicate the recovery marks on the batteries used in sales, giveaway or
promotion. Contact a qualified Taiwanese recycler for proper battery disposal.

Power cord statement for Japan

Regulatory compliance notices 60

Electrostatic discharge

Preventing electrostatic discharge

To prevent damaging the system, be aware of the precautions you need to follow when setting up the
system or handling parts. A discharge of static electricity from a finger or other conductor may damage
system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the
device.

To prevent electrostatic damage:

• Avoid hand contact by transporting and storing products in static-safe containers.

• Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.

• Place parts on a grounded surface before removing them from their containers.

• Avoid touching pins, leads, or circuitry.

• Always be properly grounded when touching a static-sensitive component or assembly.

Grounding methods to prevent electrostatic
discharge

Several methods are used for grounding. Use one or more of the following methods when handling or
installing electrostatic-sensitive parts:

• Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis. Wrist

straps are flexible straps with a minimum of 1 megohm ±10 percent resistance in the ground cords.
To provide proper ground, wear the strap snug against the skin.

• Use heel straps, toe straps, or boot straps at standing workstations. Wear the straps on both feet

when standing on conductive floors or dissipating floor mats.

• Use conductive field service tools.

• Use a portable field service kit with a folding static-dissipating work mat.

If you do not have any of the suggested equipment for proper grounding, have an authorized reseller
install the part.

For more information on static electricity or assistance with product installation, contact an authorized
reseller.

Electrostatic discharge 61

Acronyms and abbreviations

ERM

extended runtime module

IEC

International Electrotechnical Commission

LED

light-emitting diode

NEC

National Electrical Code

NEMA

National Electrical Manufacturers Association

NFPA

National Fire Protection Association

PDU

power distribution unit

PFC

power factor corrected

REPO

remote emergency power off

UPS

uninterruptible power system

Acronyms and abbreviations 62

Index

A

alarm cannot be silenced 41
alarms, silencing 31
authorized reseller 52
Auto-Bypass mode 28, 42

B

backup time, insufficient 45
batteries, care and storage 36
batteries, charging 24, 26
batteries, connecting 19
batteries, obtaining 36
batteries, replacing 35, 36
batteries, runtime 48
batteries, specifications 48
batteries, testing 38
battery bracket 36
battery cables, connecting 19
battery condition 43
Battery Fault LED, location 8
Battery Fault LED, troubleshooting 41
battery replacement notice 59
battery warranty 53
bezel, attaching 19, 25
bezel, removing 33
bracket, battery 36
BSMI notice 59
buttons 6, 7
bypass is out of range 43

C

cables 56
cables, battery 19
Canadian notice 57
charging batteries 24, 26
circuit breakers, location 11
circuit breakers, switching off 25
circuit breakers, switching on 26
class A equipment 55
class B equipment 55
communications port, connecting 19
components, identification 6, 7, 9, 10, 11

configuration of system 28
configuration, troubleshooting 45
Configure button, location 7
Configure mode 28
Configure Mode On LED, location 8
connecting batteries 19
connecting devices to UPS 23
contacting HP 52
cord retention clip locations 9, 10, 11
cord retention clips, connecting 23

D

Declaration of Conformity 56
devices, connecting 22, 23
diagnostics 30
dimensions, ERM 46
dimensions, UPS 46
disposal, battery 57, 59
duration of use 54

E

electrical requirements 14
electronics module, replacing 33
electrostatic discharge 61
environmental specifications 49
ERM circuit breaker, turning off 25
ERM circuit breaker, turning on 26
ERM, configuration troubleshooting 45
ERM, configuring 28
ERM, connecting 25
ERM, identifying components 12
ERM, installing 24
ERM, replacing 38
European Union notice 57

F

FCC rating label 55
Federal Communications Commission (FCC)

notice 55, 56
firmware, updating 39
frequent switching between battery and utility

power 45
front panel buttons 7

Index 63

front panel components 6, 7
front panel LEDs 8

G

general alarm condition 42
General Alarm LED, location 8
General Alarm LED, troubleshooting 41
ground bonding cable, connecting 22
grounding methods 61

H

hardware options 51
hardware, preparing to install 13
high-current output receptacle, connecting 23
high-current output receptacle, location 9, 10, 11
high-current output receptacle, specifications 47
HP Power Manager 32
HP technical support 52

I

input specifications 46
input voltage is out of range 43
installation instructions 13, 18, 24
installing the batteries 36
installing the ERM 24
installing the rails 14
installing the UPS 18
internal UPS fault condition 44
International model 11

M

maintenance 33
modes of operation 27
modifications, FCC notice 56
mounting rails 14

N

nominal voltage, configuring 28

O

obtaining new batteries 36
On Battery LED, location 8
On Battery LED, troubleshooting 41
On button, location 7
Operate mode 27
operations, UPS 27
option card, replacing 34
optional items 51
ordering spares 50
output feature specifications 48
output specifications 47
output tolerance specifications 48
overload condition 44
Overload LED, location 8
Overload LED, troubleshooting 41
overview, HP Power Manager 32
overview, power management software 32
overview, REPO port 11
overview, UPS 6

J

Japanese notice 58

K

Korean notices 59

L

LEDs, testing 30
LEDs, troubleshooting 41
LEDs, unit identification (UID) 8
limited warranty 53
load protection guarantee 53
load segments, controlling 32
load segments, location 9, 10, 11
load segments, specifications 47
low battery shutdowns 45
low battery warning, insufficient 45

P

phone numbers 52
physical specifications 46
power cord 60
power management 32
power protection specifications 47
powering down 31
powering up 24
preparation procedures 13
problem diagnosis 41

R

R3000 ERM 12
R3000 models 8
R3000 NA 9
R3000e INTL 11
R3000h JPN 10
R3000h NA 10

Index 64

R3000j JPN 9
rails, installing 14
rear panel connectors 9, 10, 11, 12
recommended duration of use 54
regulatory compliance identification numbers 55
regulatory compliance notices 55, 57, 60
replacing the batteries 35, 36
replacing the electronics module 33
replacing the ERM 38
replacing the option card 34
replacing the UPS 38
REPO condition 44
REPO port, connecting 20
REPO port, location 9, 10, 11
REPO port, overview 11
REPO port, specifications 49
REPO port, verifying connection 31
required information 52
required tools 13
Reset button, location 7
runtime specifications 48

telephone numbers 52
temperature ranges (environmental) 49
Test/Alarm Reset button, location 7
testing batteries 38
testing LEDs 30
tools 13
troubleshooting 41

U

unpacking the components 14
updating the firmware 39
UPS does not start 44
UPS firmware, updating 39
UPS is on battery 43
UPS operations 27
UPS, installing 13, 18
UPS, replacing 38
Utility LED, location 8
Utility LED, troubleshooting 41
utility power condition 44
utility power, connecting 22

S

safety considerations 13, 35
selecting a site 14
serial port 19
series number 55
settings 30
shipping the UPS 14
site requirements 14
site wiring condition 44
Site Wiring Fault LED, location 8
Site Wiring Fault LED, troubleshooting 41
software 32
spare part numbers 50, 51
spares 50
specifications 46
Standby button, location 7
Standby mode 27
static electricity 61
storing batteries 36
support 52
supported hardware 51
supported software 32
system configuration settings 28

V

voltage specifications 47
voltage, configuring 28, 30

W

warranties 53
weight, battery 35
weight, ERM 46
weight, UPS 46

T

Taiwan battery recycling notice 60
technical support 52

Index 65