Maintenance and Service
Guide
HP Compaq tc4200 Tablet PC
Document Part Number: 440232-001
October 2006
This guide is a troubleshooting reference used for maintaining
and servicing the tablet PC. It provides comprehensive
information on identifying tablet PC features, components, and
spare parts; troubleshooting tablet PC problems; and performing
tablet PC disassembly procedures.
© Copyright 2006 Hewlett-Packard Development Company, L.P.
Microsoft and Windows are U.S. registered trademarks of Microsoft
Corporation. Intel, Pentium, and Celeron are trademarks or registered
trademarks of Intel Corporation or its subsidiaries in the United States and
other countries. Bluetooth is a trademark owned by its proprietor and used
by Hewlett-Packard Company under license. SD Logo is a trademark of its
proprietor.
The information contained herein is subject to change without notice. The
only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing
herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Maintenance and Service Guide
HP Compaq tc4200 Tablet PC
First Edition: December 2006
Document Part Number: 440232-001
Contents
1 Product Description
1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
1.2 Resetting the Tablet PC. . . . . . . . . . . . . . . . . . . . . . . 1–4
1.3 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–5
1.4 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1–6
1.5 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–22
2Troubleshooting
2.1 Computer Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
Accessing Computer Setup . . . . . . . . . . . . . . . . . . . . 2–2
Restoring Computer Setup Defaults . . . . . . . . . . . . . 2–2
Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2–3
Selecting from the Security Menu . . . . . . . . . . . . . . 2–4
Selecting from the Tools Menu. . . . . . . . . . . . . . . . . 2–5
Selecting from the Advanced Menu . . . . . . . . . . . . . 2–6
2.2 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . 2–7
3 Software Update and Recovery
Downloading a BIOS Update . . . . . . . . . . . . . . . . . . 3–3
Installing a BIOS Update . . . . . . . . . . . . . . . . . . . . . 3–4
Recovering the BIOS . . . . . . . . . . . . . . . . . . . . . . . . 3–5
Maintenance and Service Guide iii
Contents
4 Illustrated Parts Catalog
4.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 4–1
4.2 Tablet PC Major Components. . . . . . . . . . . . . . . . . . 4–2
4.3 Miscellaneous Plastics/
Hardware Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–12
4.4 Miscellaneous Cable Kit . . . . . . . . . . . . . . . . . . . . . 4–13
4.5 Miscellaneous (Not Illustrated). . . . . . . . . . . . . . . . 4–14
4.6 Sequential Part Number Listing . . . . . . . . . . . . . . . 4–16
5 Removal and Replacement Preliminaries
5.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1
5.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 5–2
Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 5–2
5.3 Preventing Damage to Removable Drives . . . . . . . . 5–3
5.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 5–4
5.5 Packaging and Transporting Precautions . . . . . . . . . 5–5
5.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 5–6
5.7 Grounding Equipment and Methods . . . . . . . . . . . . . 5–7
iv Maintenance and Service Guide
6 Removal and Replacement Procedures
6.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2
6.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 6–3
6.3 Preparing the Tablet PC for Disassembly . . . . . . . . . 6–5
6.4 Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–7
6.5 Tablet PC Feet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–11
6.6 Bluetooth Module . . . . . . . . . . . . . . . . . . . . . . . . . . 6–12
6.7 External Memory Module . . . . . . . . . . . . . . . . . . . . 6–14
6.8 TPM Security Card . . . . . . . . . . . . . . . . . . . . . . . . . 6–17
6.9 Keyboard Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–18
6.10 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–21
6.11 Fan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–25
6.12 Heat Sink. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–26
6.13 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–29
6.14 Internal Memory Module . . . . . . . . . . . . . . . . . . . 6–31
6.15 Mini PCI Communications Card. . . . . . . . . . . . . . 6–33
6.16 Button Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–35
6.17 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 6–38
6.18 Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–44
6.19 TouchPad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–48
6.20 Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–52
6.21 Infrared Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–54
6.22 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–56
6.23 Modem Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–59
6.24 RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–61
Contents
Maintenance and Service Guide v
Contents
7 Specifications
A Connector Pin Assignments
B Screw Listing
C Power Cord Set Requirements
Index
vi Maintenance and Service Guide
1
Product Description
The HP Compaq tc4200 Tablet PC offers advanced modularity,
Intel® Pentium® M and Celeron® M processors, and extensive
multimedia support.
HP Compaq tc4200 Tablet PC
Maintenance and Service Guide 1–1
Product Description
1.1 Features
■ Intel Pentium M 2.13-, 2.00-, 1.86-, 1.73-, or 1.60-GHz
processors, or Intel Celeron M 1.50-GHz processor, varying
by tablet PC model
■ 12.1-inch, XGA, TFT (1024 × 768) display with over
16.8 million colors
■ 80-, 60-, or 40-GB high-capacity hard drive, varying by
tablet PC model
■ 256-MB DDR2 synchronous DRAM (SDRAM) at 400 MHz,
expandable to 2.0 GB
■ Microsoft® Windows® XP Tablet Edition
■ Full-size Windows keyboard with embedded numeric keypad
■ TouchPad and pointing stick pointing devices, including a
dedicated vertical scroll region
■ Integrated 10Base-T/100Base-T/1000Base-T Ethernet local
area network (LAN) network interface card (NIC) with RJ-45
jack
■ Integrated high-speed 56K modem with RJ-11 jack
■ Integrated wireless support for Mini PCI IEEE 802.11b/g and
802.11a/b/g WLAN device
■ Support for one Type I or Type II PC Card slot, with support
for both 32-bit (CardBus) and 16-bit PC Cards
1–2 Maintenance and Service Guide
Product Description
■ External 65-watt AC adapter with 3-wire power cord
■ 6-cell Li-Ion battery pack, varying by tablet PC model
■ Audio speaker
■ Volume up, volume mute, and volume down buttons
■ Connectors:
❏ Infrared
❏ Audio-out (headphone)
❏ Audio-in (microphone)
❏ Universal Serial Bus (USB) v. 2.0 (3 ports, 1 powered)
❏ Power
❏ External monitor
❏ RJ-45 (network)
❏ RJ-11 (modem)
❏ S-Video-out
❏ PC Card
❏ SD Card
❏ Primary battery
❏ Travel battery
❏ Docking connector
Maintenance and Service Guide 1–3
Product Description
1.2 Resetting the Tablet PC
If the tablet PC you are servicing has an unknown password,
follow these steps to clear the password. These steps also
clear CMOS:
1. Prepare the tablet PC for disassembly (refer to Section 6.3,
“Preparing the Tablet PC for Disassembly,” for more
information).
2. Remove the real-time clock (RTC) battery (refer to
Section 6.24, “RTC Battery,” for more information on
removing and replacing the RTC battery).
3. Wait approximately 5 minutes.
4. Replace the RTC battery and reassemble the tablet PC.
5. Connect AC power to the tablet PC. Do not reinsert any
battery packs at this time.
6. Turn on the tablet PC.
All passwords and all CMOS settings have been cleared.
1–4 Maintenance and Service Guide
1.3 Power Management
The tablet PC comes with power management features that
extend battery operating time and conserve power. The tablet PC
supports the following power management features:
■ Standby
■ Hibernation
■ Setting customization by the user
■ Hotkeys for setting the level of performance
■ Battery calibration
■ Lid switch standby/resume
■ Power/standby button
■ Advanced Configuration and Power Management (ACPM)
compliance
Product Description
Maintenance and Service Guide 1–5
Product Description
1.4 External Components
The external components on the front of the tablet PC are shown
below and described in Table 1-1.
Front Components
Tabl e 1 -1
Front Components
Item Component Function
1 Wireless light On: One or more optional internal wireless
devices, such as a WLAN device and/or
Bluetooth® device, are turned on.
2 Power/standby light ■ Green: The tablet PC is on.
■ Blinking green: The tablet PC is
in standby mode.
1–6 Maintenance and Service Guide
Tabl e 1 -1
Product Description
Front Components
(Continued)
Item Component Function
3Battery light ■ Amber: A battery pack is charging.
■ Green: A battery pack is close to full
charge capacity.
■ Blinking amber: A battery pack that is the
only available power source has reached
a low-battery condition. When the battery
reaches a critical low-battery condition,
the battery light begins blinking more
quickly.
■ Off: If the tablet PC is connected to
an external power source, the light
is turned off when all batteries in the
tablet PC are fully charged. If the
tablet PC is not connected to an external
power source, the light is turned off until
the battery reaches a low-battery
condition, when the light begins blinking
amber.
4 Integrated Drive
Electronics (IDE) drive
light
5Fast IrDA
(select models only)
On: A drive in the hard drive bay is being
accessed.
Links the tablet PC to an optional remote
control.
6 Bluetooth module
(select models only)
7 Display release button Opens the tablet PC.
Maintenance and Service Guide 1–7
Sends and receives Bluetooth device
signals.
Product Description
The external components on the right side of the tablet PC are
shown below and described in Table 1-2.
Right-Side Components
1–8 Maintenance and Service Guide
Tabl e 1 -2
Right-Side Components
Item Component Function
Product Description
1Audio-out
(headphone) jack
2 Audio-in (microphone)
jack
3 Powered USB port Connects USB 1.1- or 2.0-compliant
4 PC Card slot eject
button
5 PC Card slot Supports optional Type I, Type II, 32-bit
6 SD Card slot Accepts SD (Secure Digital) Memory Cards
Connects an optional headphone or
powered stereo speakers. Also connects
the audio function of an audio/video device,
such as a television or VCR.
Connects an optional monaural (single
sound channel) or stereo (dual sound
channel) microphone.
devices to the tablet PC using a standard
USB cable, or connects an optional external
MultiBay or external MultiBay II to the
tablet PC. This USB port is a powered port
that can be used without external power.
Ejects PC Cards from the PC Card slot.
(CardBus), or 16-bit PC Cards.
or MultiMediaCards.
Maintenance and Service Guide 1–9
Product Description
The external components on the left side of the tablet PC are
shown below and described in Table 1-3.
Left-Side Components
Table 1 -3
Left-Side Components
Item Component Function
1 Security cable slot Attaches an optional security cable to the
tablet PC.
The purpose of security solutions is
✎
to act as deterrents. These
deterrents may not prevent a product
from being mishandled or stolen.
2 Vent Enables airflow to cool internal
components.
To prevent overheating, do not
Ä
obstruct vents. Using the tablet PC
on a soft surface, such as a pillow,
blanket, rug, or thick clothing, may
block airflow.
1–10 Maintenance and Service Guide
Table 1 -3
Product Description
Left-Side Components
(Continued)
Item Component Function
3 Wireless button
(select models only)
4 USB port Connects a USB 1.1- and 2.0-compliant
5 Info Center button Enables you to view a list of commonly
6 Power switch When the tablet PC is
Turns the wireless functionality of the
WLAN or Bluetooth device on or off, but
does not establish a connection.
To establish a wireless connection,
✎
a wireless network must already be
set up.
device to the tablet PC using a standard
USB cable.
used software solutions.
■ Off, slide toward the front of the
tablet PC and release to turn on the
tablet PC.
■ In standby, slide toward the front of the
tablet PC and release to exit standby.
■ In hibernation, slide toward the front of
the tablet PC and release to exit
hibernation.
If the tablet PC has stopped responding
and Microsoft Windows shutdown
procedures cannot be used, slide toward
the front of the tablet PC and hold for
4 seconds to turn off the tablet PC.
7 Speaker Enables you to listen to music and hear
audio alerts and signals from programs.
Maintenance and Service Guide 1–11
Product Description
The external components on the rear panel of the tablet PC are
shown below and described in Table 1-4.
Rear Panel Components
1–12 Maintenance and Service Guide
Product Description
Table 1 -4
Rear Panel Components
Item Component Function
1 USB port Connects USB 1.1- and 2.0-compliant
devices to the tablet PC using a standard
USB cable.
2 RJ-11 (modem) jack Connects a modem cable. Enabled with
56K connectivity.
3 RJ-45 (network) jack Connects a network cable. Enabled with
10/100/1000BaseT connectivity.
4 Power connector Connects an AC adapter, an optional
AC adapter, or an optional power cable.
5 External monitor port Connects an optional VGA external monitor
or projector.
6 S-Video-out jack Is a 7-pin, dual-purpose jack.
It connects an optional S-Video device,
such as a television, VCR, camcorder,
overhead projector, or video capture card,
with an optional, standard (4-pin) S-Video
cable.
The extra 3 pins also enable an optional
S-Video-to-composite adapter to be used
with the tablet PC.
Maintenance and Service Guide 1–13
Product Description
The standard keyboard components of the tablet PC are shown
below and described in Table 1-5.
Standard Keyboard Components
1–14 Maintenance and Service Guide
Product Description
Table 1-5
Standard Keyboard Components
Item Component Function
1 Function keys (12) Perform system and application tasks.
When combined with the fn key, the
function keys f3, f4, and f8 through f11
perform additional tasks as hotkeys.
2 caps lock key Enables caps lock and turns on the caps
3 fn key Executes frequently used system
4 Windows logo key Displays the Microsoft Windows
5Windows
applications key
6 Arrow keys Moves the cursor around the screen.
7 Embedded numeric
keypad
8 num lock key Enables numeric lock, turns on the
lock light.
functions when pressed in combination
with a function key or the esc key.
Start menu.
Displays a shortcut menu for items
beneath the pointer.
Can be used like an external numeric
keypad.
embedded numeric keypad, and turns
on the num lock light.
Maintenance and Service Guide 1–15
Product Description
The tablet PC top components are shown below and described in
Table 1-6.
Top Components
1–16 Maintenance and Service Guide
Table 1-6
Top Components
Item Component Function
Product Description
1 Left and right
TouchPad buttons (2)
2 TouchPad Moves the pointer. Can be set to perform
3 Left and right pointing
stick buttons (2)
4 Pointing stick Moves the pointer.
5 Vent Enables airflow to cool internal
6 Presentation Mode
button
7 Volume mute button Mutes or restores volume.
8 Volume down button Decreases tablet PC sound.
9 Volume up button Increases tablet PC sound.
10 TouchPad scroll zone Scrolls upward or downward.
Function like the left and right buttons on
an external mouse.
other mouse functions, such as scrolling,
selecting, and double-clicking.
Function like the left and right buttons on
an external mouse.
components.
To prevent overheating, do
Ä
not obstruct vents. Using the
tablet PC on a soft surface, such
as a pillow, blanket, rug, or thick
clothing, may block airflow.
Turns on Presentation mode.
Maintenance and Service Guide 1–17
Product Description
The tablet PC display components are shown below and
described in Table 1-7.
Display Components
1–18 Maintenance and Service Guide
Table 1-7
Display Components
Item Component Function
1 Internal microphone Records sound.
Product Description
2 Tablet PC Input Panel
Launch button
3 Rotate button Switches the image between landscape
4 Q button Opens or closes the Q Menu.
5 Windows Security
button
6 Jog dial Functions like the enter and the up and
7 Pen eject button Ejects the pen from the pen holder.
8 Pen holder Secures the pen to the tablet PC.
Opens the Microsoft Tablet PC Input Panel
application, which includes a handwriting
pad and an on-screen keyboard.
and portrait orientation.
When pressed while:
■ Windows is open, enters the
ctrl+alt+delete command.
■ The Setup utility is open, enters the
reset command.
down arrow keys on a standard keyboard.
■ Press inward to enter a command.
■ Rotate upward to scroll upward.
■ Rotate downward to scroll downward.
Maintenance and Service Guide 1–19
Product Description
The external components on the bottom of the tablet PC are
shown below and described in Table 1-8.
Bottom Components
1–20 Maintenance and Service Guide
Product Description
Table 1 - 8
Bottom Components
Item Component Function
1 Base enclosure cover Covers the display cable connector.
2 Docking connector Connects the tablet PC to an optional
docking device.
3 Travel battery connector Connects an optional travel battery.
4 Vents (3) Enable airflow to cool internal
components.
To prevent overheating, do
Ä
not obstruct vents. Using the
tablet PC on a soft surface, such
as a pillow, blanket, rug, or thick
clothing, may block airflow.
5 Primary battery bay Holds the primary battery pack.
6 Primary battery release
latch
7 Hard drive cover Holds the primary hard drive.
8 Expansion memory
module compartment
Maintenance and Service Guide 1–21
Releases the primary battery pack from
the battery bay.
Contains one expansion memory
module slot.
Product Description
1.5 Design Overview
This section presents a design overview of key parts and features
of the tablet PC. Refer to Chapter 4, “Illustrated Parts Catalog,”
to identify replacement parts, and Chapter 6, “Removal and
Replacement Procedures,” for disassembly steps.
The system board provides the following device connections:
■ Audio
■ Display
■ Hard drive
■ Intel Pentium M and Celeron M processors
■ Keyboard
■ Memory module
■ Mini PCI communications devices
■ PC Card
■ Pointing stick
■ To uc hP ad
■ Trusted platform module (TPM) security module
CAUTION: To properly ventilate the tablet PC, allow at least a 7.6-cm
Ä
(3-inch) clearance on the left and right sides of the tablet PC.
The tablet PC uses an electric fan for ventilation. The fan is
controlled by a temperature sensor and is designed to be turned
on automatically when high temperature conditions exist. These
conditions are affected by high external temperatures, system
power consumption, power management/battery conservation
configurations, battery fast charging, and software applications.
Exhaust air is displaced through the ventilation grill located on
the left side of the tablet PC.
1–22 Maintenance and Service Guide
Troubleshooting
WARNING: Only authorized technicians trained by HP should repair
Å
this equipment. All troubleshooting and repair procedures are detailed
to allow only subassembly-/module-level repair. Because of the
complexity of the individual boards and subassemblies, do not attempt
to make repairs at the component level or modifications to any printed
wiring board. Improper repairs can create a safety hazard. Any
indication of component replacement or printed wiring board
modification may void any warranty or exchange allowances.
2.1 Computer Setup
Computer Setup is a preinstalled, ROM-based utility that can be
used even when the operating system is not working or will not
load. If the operating system is working, the tablet PC restarts the
operating system after you exit Computer Setup.
Pointing devices are not supported in Computer Setup; you
✎
must use the keyboard to navigate and make selections.
2
The menu tables later in this chapter provide an overview of
Computer Setup options.
Maintenance and Service Guide 2–1
Troubleshooting
Accessing Computer Setup
The information and settings in Computer Setup are accessed
from the File, Security, To ols, and Advanced menus.
1. Open Computer Setup by turning on or restarting the
tablet PC. Press
displayed in the lower-left corner of the screen.
❏ To change the language, press f2.
❏ To view navigation information, press f1.
❏ To return to the Computer Setup menu, press esc.
2. Select the File, Security, Tools, or Advanced menu.
3. To exit Computer Setup, choose one of the following:
❏ To exit without saving any changes, use the arrow keys to
select File > Ignore changes and exit, and then follow
the instructions on the screen.
❏ To exit and save all the settings you have entered, use the
arrow keys to select File > Save changes and exit, and
then follow the instructions on the screen.
Your preferences are set when you exit Computer Setup and take
effect when the tablet PC restarts.
f10 while the F10 = Based Setup message is
Restoring Computer Setup Defaults
To return all settings in Computer Setup to the values that were
set at the factory:
1. Open Computer Setup by turning on or restarting the
tablet PC. Press
displayed in the lower-left corner of the screen.
❏ To change the language, press f2.
❏ To view navigation information, press f1.
2. Use the arrow keys to select File > Restore defaults.
3. Select the Restore Defaults check box.
2–2 Maintenance and Service Guide
f10 while the F10 = Based Setup message is
Troubleshooting
4. To confirm the restoration, press f10.
5. Select File > Save changes and exit, and then follow the
instructions on the screen.
When the computer restarts, the factory settings are restored, and
any identification information you have entered is saved.
Selecting from the File Menu
Table 2 - 1
File Menu
Select To Do This
System Information ■ View identification information about the
tablet PC and any battery packs in the system.
■ View specification information about the
processor, memory and cache size, video
revision, keyboard controller version, and
system ROM.
Save to floppy Save system configuration settings to a diskette.
Restore from floppy Restore system configuration settings from a
diskette.
Restore defaults Replace configuration settings in Computer Setup
with factory default settings. (Identification
information is retained.)
Ignore changes and exit Cancel changes entered during the current
session. Then exit and restart the tablet PC.
Save changes and exit Save changes entered during the current session.
Then exit and restart the tablet PC. The changes
you save are in effect when the tablet PC restarts.
Maintenance and Service Guide 2–3
Troubleshooting
Selecting from the Security Menu
Table 2 - 2
Security Menu
Select To Do This
Administrator password Enter, change, or delete an HP Administrator
password.
Power-on password Enter, change, or delete a power-on password.
Password options ■ Enable/Disable stringent security.
■ Enable/Disable required password on restart.
DriveLock passwords Enable/disable DriveLock; change a DriveLock
user or master password.
DriveLock Settings are accessible only
✎
when you enter Computer Setup by turning
on (not restarting) the tablet PC.
Smart Card Security Enable/disable power-on support for smart cards.
This feature is supported by select smart
✎
card readers only.
Embedded Security ■ Enable/Disable the embedded security chip.
■ Restore embedded security chip to factory
settings.
■ Enable/Disable power-on authentication
support.
■ Enable/Disable automatic DriveLock.
■ Reset power-on authentication credential
Embedded Security settings are accessible
✎
only if the tablet PC is equipped with an
embedded security chip.
Device security Enable/Disable devices in the system.
Enable NIC for inclusion in MultiBoot.
System IDs Enter user-defined identification values.
2–4 Maintenance and Service Guide
Troubleshooting
Selecting from the Tools Menu
Table 2 - 3
Tools M e nu
Select To Do This
HDD Self Test options Run a quick or comprehensive self-test on any
hard drive in the system.
Battery Information View information about any battery packs in the
tablet PC.
Memory Check ■ Run a self-test on memory modules in the
tablet PC.
■ View information about memory modules
installed in the tablet PC.
Maintenance and Service Guide 2–5
Troubleshooting
Selecting from the Advanced Menu
Table 2 - 4
Advanced Menu
Select To Do This
Language (or press
Boot options ■ Enable/Disable MultiBoot, which sets a startup
Device options ■ Swap the functions of the fn key and left
f2) Change the Computer Setup language.
sequence that can include most bootable
devices and media in the system.
■ Set the boot order.
ctrl key.
■ Enable/Disable multiple pointing devices at
startup. (To set the tablet PC to support only a
single, usually nonstandard, pointing device at
startup, select Disable.)
■ Enable/Disable USB legacy support for a USB
keyboard, mouse, and hub. When USB legacy
support is enabled
❐ A USB keyboard, mouse, and hub work
even when a Windows operating system
is not loaded.
❐ The tablet PC starts from a bootable hard
drive, diskette drive diskette, or CD,
CD-RW, or DVD inserted into a drive
connected by a USB connector to the
tablet PC or to an optional docking
device.
■ Select a parallel port mode: EPP (Enhanced
Parallel Port), standard, bidirectional, or ECP
(Enhanced Capabilities Port).
■ Enable/Disable all settings in the SpeedStep
window. (When Disable is selected, the
tablet PC runs in Battery Optimized mode.)
2–6 Maintenance and Service Guide
Troubleshooting
2.2 Troubleshooting Flowcharts
Tabl e 2 -5
Troubleshooting Flowcharts Overview
Flowchart Description
2.1 “Flowchart 2.1—Initial Troubleshooting”
2.2 “Flowchart 2.2—No Power, Part 1”
2.3 “Flowchart 2.3—No Power, Part 2”
2.4 “Flowchart 2.4—No Power, Part 3”
2.5 “Flowchart 2.5—No Power, Part 4”
2.6 “Flowchart 2.6—No Video, Part 1”
2.7 “Flowchart 2.7—No Video, Part 2”
2.8 “Flowchart 2.8—Nonfunctioning Docking Device (if applicable)”
2.9 “Flowchart 2.9—No Operating System (OS) Loading”
2.10 “Flowchart 2.10—No OS Loading, Hard Drive, Part 1”
2.11 “Flowchart 2.11—No OS Loading, Hard Drive, Part 2”
2.12 “Flowchart 2.12—No OS Loading, Hard Drive, Part 3”
2.13 “Flowchart 2.13—No OS Loading, Diskette Drive”
Maintenance and Service Guide 2–7
Troubleshooting
Tabl e 2 -5
Troubleshooting Flowcharts Overview
Flowchart Description
2.14 “Flowchart 2.14—No OS Loading, Optical Drive”
2.15 “Flowchart 2.15—No Audio, Part 1”
2.16 “Flowchart 2.16—No Audio, Part 2”
2.17 “Flowchart 2.17—Nonfunctioning Device”
2.18 “Flowchart 2.18—Nonfunctioning Keyboard”
2.19 “Flowchart 2.19—Nonfunctioning Pointing Device”
2.20 “Flowchart 2.20—No Network/Modem Connection”
(Continued)
2–8 Maintenance and Service Guide
Flowchart 2.1—Initial Troubleshooting
Begin
troubleshooting.
N
Go to
Is there
power?
Y
N
Beeps,
LEDs, or error
messages?
Y
N
Is there video?
(no boot)
Y
N
Is the OS
loading?
Y
N
Is there
sound?
Y
“Flowchart
2.2—No Power,
Par t 1.”
Check
LED board,
speaker
connections.
Go to
“Flowchart
2.6—No Video,
Part 1.”
Go to
“Flowchart
2.9—No Operating
System (OS)
Loading.”
Go to
“Flowchart
2.15—No Audio,
Par t 1.”
N
All drives
working?
Y
N
Keyboard/
pointing
device
working?
Y
N
Connecting
to network
or modem?
Y
End
Troubleshooting
Go to
“Flowchart 2.17—
Nonfunctioning
Device.”
Go to
“Flowchart
2.18—Nonfunc-
tioning Keyboard”
or “Flowchart
2.19—Nonfunctioning Pointing
Device.”
Go to
“Flowchart
2.20—No
Network/Modem
Connection.”
Maintenance and Service Guide 2–9
Troubleshooting
N
Flowchart 2.2—No Power, Part 1
No power
(power LED
is off).
Remove from
docking device
(if applicable).
Y
Y
Power up
on battery
power?
Power up
on AC
power?
N
Reset
power.*
Power up
on battery
power?
Y
N
Reset
power.*
Power up
on AC power?
Y
N
Go to
“Flowchart
2.3—No Power,
Par t 2.”
N
Go to
“Flowchart
2.4—No Power,
Part 3.”
Y
Power up in
docking
device?
1. Reseat the power cables in the docking
device and at the AC outlet.
2. Ensure the AC power source is active.
3. Ensure that the power strip is working.
Done
YN
Done
Power up
in docking
device?
*NOTES
1. On select models, there is a separate
reset button.
2. On select models, the tablet PC can be
reset using the standby switch and
either the lid switch or the main power
switch.
Go to
“Flowchart
2.8—Nonfunctioning
Docking Device (if
applicable).”
2–10 Maintenance and Service Guide
Flowchart 2.3—No Power, Part 2
N
Continued from
“Flowchart
2.2—No Power,
Par t 1.”
Visually check for
debris in battery
socket and clean
if necessary.
Y
Troubleshooting
Power on?
Check battery by
recharging it,
moving it to
another tablet PC,
or replacing it.
Done
N
Power on?
Replace
power supply
(if applicable).
Y
N
Go to
Done
Power on?
“Flowchart
2.4—No Power,
Part 3.”
Y
Done
Maintenance and Service Guide 2–11
Troubleshooting
Flowchart 2.4—No Power, Part 3
Continued from
“Flowchart
2.3—No Power,
Part 2.”
Plug directly
into AC outlet.
Y
Power LED
on?
N
Reseat AC adapter
in tablet PC and
at power source.
Power on?
N
Power outlet
active?
Y
Replace
power cord.
Power on?
Done
Y
Done
External
N
Try different
outlet.
Internal or
external AC
adapter?
Internal
Go to
“Flowchart
2.5—No Power,
Part 4.”
Replace external
AC adapter.
N
Power on?
Y
Y
Done
Done
N
2–12 Maintenance and Service Guide
Flowchart 2.5—No Power, Part 4
Continued from
“Flowchart
2.4—No Power,
Par t 3.”
Open
tablet PC.
Troubleshooting
N
Y
Loose or
damaged
parts?
Close
tablet PC and
retest.
Power on?
Done
Y
Reseat loose
components and
boards and
replace damaged
items.
N
Replace the following items (if applicable). Check
tablet PC operation after each replacement:
1. Internal DC-DC converter*
2. Internal AC adapter
3. Processor board*
4. System board*
*NOTE: Replace these items as a set to prevent
shorting out among components.
Maintenance and Service Guide 2–13
Troubleshooting
Flowchart 2.6—No Video, Part 1
No video.
Docking Device
Stand-alone
or docking
device?
Go to
“Flowchart
2.7—No Video,
Part 2.”
*NOTE: To change from internal to
external display, use the hotkey
combination.
Stand-alone
Internal or
external
display*?
External
Adjust
brightness.
Internal
Y
Video OK? Done
N
Check for bent
pins on cable.
N
Video OK?
Adjust
brightness.
Video OK? Done
N
A
Press lid
switch to ensure
operation.
Video OK? Done
N
Replace the following one at a time. Test after each replacement.
1. Cable between tablet PC and tablet PC display (if applicable)
2. Display
3. System board
Try
another
display.
Internal and
external
video OK?
Y
Y
N
Replace
system
board.
YY
Done
Done
2–14 Maintenance and Service Guide
Flowchart 2.7—No Video, Part 2
Continued from
“Flowchart
2.6—No Video,
Part 1.”
Remove
tablet PC from
docking device,
if connected.
Troubleshooting
Adjust
display
brightness.
N
Video OK?
Y
Check that tablet PC is properly
seated in docking device,
for bent pins on cable,
and for monitor connection.
Y
Video OK?
N
Adjust external
monitor display.
Go to “A” in
“Flowchart
2.6—No Video,
Part 1.”
Done
Check brightness
of external
monitor.
Video OK?
N
Try another
external
monitor.
Internal
and external
video OK?
N
Go to
“Flowchart
2.8—Nonfunctioning
Docking Device (if
applicable).”
Y
Done
Y
Done
Maintenance and Service Guide 2–15
Troubleshooting
Flowchart 2.8—Nonfunctioning Docking Device
(if applicable)
Nonfunctioning
docking device.
Reseat power
cord in docking
device and
power outlet.
Check voltage
setting on docking
device.
Reset monitor
cable connector at
docking device.
Docking
device
operating?
N
Remove tablet PC,
replace docking
device.
Reinstall
tablet PC into
docking device.
Y
Docking
device
operating?
Y
Done
N
Test replacement
docking device with
new tablet PC.
Done
2–16 Maintenance and Service Guide
Troubleshooting
Flowchart 2.9—No Operating System (OS)
Loading
No OS
loading.*
Reseat power
cord in docking
device and
power outlet.
No OS loading from hard drive,
“Flowchart 2.10—No OS Loading,
go to
go to
Hard Drive, Part 1.”
No OS loading from diskette drive,
“Flowchart 2.13—No OS Loading,
Diskette Drive.”
No OS loading from optical drive,
“Flowchart 2.14—No OS Loading,
go to
“Flowchart 2.20—No Network/Modem
go to
*NOTE: Before beginning troubleshooting, always
check cable connections, cable ends, and drives
for bent or damaged pins.
Optical Drive.”
No OS loading from network,
Connection.”
Maintenance and Service Guide 2–17
Troubleshooting
Flowchart 2.10—No OS Loading, Hard Drive,
Part 1
OS not
loading from
hard drive.
Nonsystem
disk message?
N
Reseat
external
hard drive.
OS loading?
N
Boot
from
CD?
Y
Check the Setup
utility for correct
booting order.
Boot
from
hard drive?
Y
Done
Y
Go to
“Flowchart
2.11—No OS
Loading,
Hard Drive, Part 2.”
Y
Done
N
N
Boot
from
diskette?
Y
N
Change boot
priority through
the Setup utility
and reboot.
Go to
“Flowchart
2.13—No OS
Loading,
Diskette Drive.”
N
Boot
from
hard drive?
Go to
“Flowchart 2.17—No
nfunctioning Device.”
Y
2–18 Maintenance and Service Guide
Troubleshooting
Flowchart 2.11—No OS Loading, Hard Drive,
Part 2
Continued from
“Flowchart
2.10—No OS
Loading,
Hard Drive, Part 1.”
Disc or
diskette in
drive?
Y
Remove disc or
diskette and
reboot.
N
1. Replace
hard drive.
2. Replace
system board.
N
Reseat
hard drive.
Hard drive
accessible?
Run FDISK.
Y
Done
N
from diskette
Y
Boot
from
hard drive?
Boot
drive?
Y
N
Diskette Drive.”
Done
Go to
“Flowchart
2.13—No OS
Loading,
Hard drive
partitioned?
Y
Hard drive
formatted?
Y
N
Create partition,
and then format
hard drive to
bootable
C:\ prompt.
N
Format hard drive
and bring to
abootable
C:\ prompt.
N
Y
Tab let P C
booted?
Load OS using
Operating System disc
(if applicable).
Y
Hard drive
accessible?
Done
N
Go to
“Flowchart
2.12—No OS
Loading,
Hard Drive, Part 3.”
Maintenance and Service Guide 2–19
Go to
“Flowchart
2.12—No OS
Loading,
Hard Drive, Part 3.”
Troubleshooting
Flowchart 2.12—No OS Loading, Hard Drive,
Part 3
Continued from
“Flowchart
2.11—No OS
Loading,
Hard Drive, Part 2.”
N
System
files on hard
drive?
Y
Install OS
and reboot.
Virus
on
hard drive?
N
Run SCANDISK and
check for
bad sectors.
Can bad
sectors
be fixed?
Y
Fix bad
sectors.
Y
OS
Clean virus.
loading from
hard drive?
Y
Done
N
Y
Diagnostics on
disc or diskette?
Replace
hard drive.
N
N
Replace
hard drive.
Run diagnostics
and follow
recommendations.
N
Boot from
hard drive?
Replace
hard drive.
Y
Done
2–20 Maintenance and Service Guide
Troubleshooting
N
N
Flowchart 2.13—No OS Loading, Diskette Drive
Y
OS not loading
from
diskette drive.
Reseat
diskette drive.
OS
loading?
Done
N
Nonsystem
disk message?
Y
Bootable
diskette
in drive?
N
Install bootable
diskette and
reboot tablet PC.
Y
N
Boot
from another
device?
Y
Go to
“Flowchart 2.17—
Nonfunctioning
Device.”
N
Diskette
drive enabled
in the Setup
utility?
Enable drive
and cold boot
tablet PC.
Y
Y
Reset the tablet PC.
Is diskette
drive boot
order
correct?
Refer to
Section 1.2,
“Resetting the
Tablet PC,”
instructions.
for
Check diskette
for system files.
Try d iff ere nt
diskette.
Nonsystem
disk error?
N
loading?
N
OS
Y
Replace the following
components
individually, retesting
after each
replacement:
■ Diskette drive
■ System board
Y
Done
Change boot
priority using
the Setup utility.
“Flowchart 2.17—Non
Go to
functioning Device.”
Maintenance and Service Guide 2–21
Troubleshooting
Flowchart 2.14—No OS Loading, Optical Drive
loading from
CD-ROM or
DVD-ROM drive.
Boots from
CD or DVD?
N
Reseat
No OS
drive.
N
bootable disc.
Disc
in drive?
Install
Y
Bootable
disc in
drive?
Y
Try another
bootable disc.
N
Install bootable
disc and
reboot
tablet PC.
Y
Done
Y
Boots from
CD or DVD?
Done
N
N
Booting
from another
device?
Go to
“Flowchart 2.17—No
nfunctioning Device.”
Y
Reset the tablet PC.
Y
Booting
order
correct?
N
Correct boot
order using
the Setup utility.
2–22 Maintenance and Service Guide
Refer to
Section 1.2,
“Resetting the
Tablet PC,”
instructions.
for
“Flowchart 2.17—Non
Go to
functioning Device.”
Flowchart 2.15—No Audio, Part 1
N
Turn up audio
No audio.
internally or
externally.
Audio? Done
N
Troubleshooting
Y
Tab let PC i n
docking device
(if applicable)?
Y
Undock
Internal
audio?
N
Go to
“Flowchart
2.16—No Audio,
Par t 2.”
Y
Go to
“Flowchart
2.16—No Audio,
Par t 2.”
Replace the following docking device
components one at a time, as applicable.
Check audio status after each change.
1. Reseat docking device audio cable.
2. Replace audio cable.
3. Replace speaker.
4. Replace docking device audio board.
5. Replace backplane board.
6. Replace I/O board.
Y
“Flowchart 2.17—Non
Go to
functioning Device.”
Audio? Done
N
Maintenance and Service Guide 2–23
Troubleshooting
Flowchart 2.16—No Audio, Part 2
Continued from
“Flowchart
2.15—No Audio,
Part 1.”
N
Audio
driver in OS
configured?
Y
N
Correct
drivers for
application?
Y
Connect to
external
speaker.
Reload
audio drivers.
Load drivers and
set configuration
in OS.
Replace audio
board and
Audio?
YN
speaker
connections
in tablet PC
(if applicable).
Audio? Done
Replace the following components
individually, retesting after each
replacement:
YN
■ Internal speakers.
■ Audio board (if applicable).
2–24 Maintenance and Service Guide
Flowchart 2.17—Nonfunctioning Device
Nonfunctioning
device.
Reseat
device.
Unplug the nonfunctioning device from the tablet PC
and inspect cables and plugs for bent or broken pins
Clear
CMOS.
Reattach device.
Close tablet PC,
plug in power,
and reboot.
or other damage.
Any physical
device detected?
N
Replace hard drive.
Y
Operating System
Troubleshooting
Fix or
replace
broken item.
Go to
“Flowchart
2.9—No
(OS) Loading.”
N
Device
boots
properly?
Replace NIC.
If integrated NIC,
replace system
board.
Y
Done
Maintenance and Service Guide 2–25
Replace diskette
drive.
Device
boots
properly?
Y
Done
N
Troubleshooting
Flowchart 2.18—Nonfunctioning Keyboard
Keyboard
not operating
properly.
Connect tablet PC
to good external
keyboard.
N
Y
Reseat internal
connector
(if applicable).
Y
External
device
works?
keyboard
Replace
system
board.
N
Keyboard
operating
properly?
Replace internal
keyboard or
cable.
Y
Keyboard
Done Done
operating
properly?
N
Replace
system
board.
2–26 Maintenance and Service Guide
Troubleshooting
Flowchart 2.19—Nonfunctioning Pointing
Device
Pointing device
not operating
properly.
Connect tablet PC
to good external
pointing device.
N
External
device
works?
Y
Reseat internal
pointing device
connector
(if applicable).
Replace
system
board.
N
Pointing device
operating
properly?
Replace internal
pointing device
or cable.
Y
Y
Done Done
Pointing device
operating
properly?
N
Replace
system
board.
Maintenance and Service Guide 2–27
Troubleshooting
Flowchart 2.20—No Network/Modem
Connection
No network
or modem
connection.
N
Network
or modem jack
active?
Y
Digital
line?
N
Replace jack
or have jack
activated.
Y
Connect
to nondigital
line.
Y
Done
Y
Disconnect all
the tablet PC
NIC/modem
configured
in OS?
power from
and open.
N
Reload
drivers and
reconfigure.
Network
or modem
connection
working?
N
Replace NIC/modem
(if applicable).
Y
Reseat NIC/modem
(if applicable).
Network
or modem
connection
working?
Done
N
Replace
system
board.
2–28 Maintenance and Service Guide
Software Update and
Software Updates
To stay current with the newest technology and maintain optimal
performance, install the latest versions of HP software on your
computer as they become available.
To update HP software:
1. Identify your computer model, product category, and series or
family. Prepare for a system BIOS update by identifying the
BIOS version currently installed on the computer.
CAUTION: If your computer is connected to a network, it is
Ä
recommended that you consult with your network administrator before
installing any software updates, especially system BIOS updates.
3
Recovery
The computer system BIOS is stored on the system ROM. The
✎
BIOS initializes the operating system, determines how the
computer will interact with the hardware devices, and provides
for data transfer among hardware devices, including the time
and date.
2. Access the updates through the HP Web site
(
http://www.hp.com) or the Support Software disc (purchased
separately).
3. Install the updates.
Maintenance and Service Guide 3–1
Software Update and Recovery
Accessing Computer Information
Before you access the updates for your computer, collect the
following information:
■ The product category is tablet PC.
■ The product family name and series number are printed on
the display bezel.
■ Model information is provided on the serial number label on
the bottom of the computer.
To determine whether available BIOS updates contain later BIOS
versions than those currently installed on the computer, you need
to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System
BIOS) can be displayed by pressing
Microsoft Windows) or by opening Computer Setup.
To use Computer Setup for displaying BIOS information:
1. Open Computer Setup by turning on or restarting the
computer, and then pressing
Based Setup” message is displayed in the lower-left corner of
the screen.
fn+esc (if you are already in
f10 while the “F10 = ROM
2. Use the arrow keys to select File > System Information, and
then press
enter.
BIOS date information is displayed.
3. To exit Computer Setup, use the arrow keys to select File >
Ignore changes and exit. Then follow the instructions on the
screen.
3–2 Maintenance and Service Guide
Software Update and Recovery
Obtaining the Support Software Disc
The Support Software disc provides HP software updates and
installation instructions. The disc includes device drivers, BIOS
updates, and utilities.
To purchase the current Support Software disc or a subscription
that provides both the current version and future versions of the
disc, visit the HP Web site at
http://www.hp.com.
Software Updates and the HP Web Site
Most software on the HP Web site is packaged in a compressed
file called a SoftPaq. Some BIOS updates may be packaged in a
compressed file called a ROMPaq.
Most download packages contain a file named Readme.txt.
A Readme.txt file contains information regarding installing and
troubleshooting the file. The Readme.txt files included with
ROMPaqs are provided in English only.
Downloading a BIOS Update
CAUTION: To prevent damage to the computer or an unsuccessful
Ä
installation, download and install a BIOS update only when the computer
is connected to reliable external power using the AC adapter. Do not
download or install a BIOS update while the computer is running on
battery power, docked in an optional docking device, or connected to an
optional power source. During the download and installation:
■ Do not disconnect power from the computer by unplugging the
power cord from the AC outlet.
■ Do not shut down the computer or initiate standby or hibernation.
■ Do not insert, remove, connect, or disconnect any device, cable,
or cord.
Maintenance and Service Guide 3–3
Software Update and Recovery
To download a BIOS update:
1. Access the page on the HP Web site that provides software
for your computer:
❏ Select Start > Help and Support, and then click a
software update link.
– or –
❏ Visit the HP Web site at http://www.hp.com/support.
2. Follow the instructions on the screen to identify your
computer and access the BIOS update you want to download.
3. At the download area:
a. Identify the BIOS update that is later than the BIOS
version currently installed on your computer. Make a note
of the date, name, or other identifier. You may need this
information to locate the update later, after it has been
downloaded to your hard drive.
b. Follow the instructions on the screen to download your
selection to the hard drive.
Make a note of the path to the location on your hard drive
✎
where the BIOS update will be downloaded. You will need to
access this path when you are ready to install the update.
Installing a BIOS Update
CAUTION: If your computer is connected to a network, it is
Ä
recommended that you consult with your network administrator before
installing any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that
are displayed on the screen after the download is complete. If no
instructions are displayed:
1. Open Windows Explorer by selecting Start > All
Programs > Accessories > Windows Explorer.
3–4 Maintenance and Service Guide
2. In the left pane of the Windows Explorer window:
a. Click My Computer and then your hard drive
designation. The hard drive designation is typically
Local Disk (C:).
b. Using the hard drive path you recorded earlier, open the
folder on your hard drive that contains the update.
3. Double-click the file with an .exe extension (for example,
filename.exe).
The BIOS installation begins.
4. Complete the installation by following the instructions on the
screen.
After a message on the screen reports a successful installation,
✎
you may delete the downloaded file from your hard drive.
Recovering the BIOS
The BIOS recovery procedure requires a USB diskette drive
✎
and a formatted diskette.
Software Update and Recovery
The BIOS can be recovered if the flash memory is corrupted.
Flash memory corruption can occur if the notebook powers down
while the BIOS is being updated.
When the notebook is turned on, the boot block portion of the
flash memory performs an integrity check on the rest of the BIOS
image and enters recovery mode if the image is corrupt.
BIOS recovery can be forced on a non-functioning notebook by
turning on the notebook while pressing and holding the Windows
logo key +
caps lock light blinks.
Maintenance and Service Guide 3–5
B on the nonfunctioning notebook keyboard until the
Software Update and Recovery
To recover the BIOS:
1. If the nonfunctioning notebook is docked in an optional
docking device, undock the notebook.
2. Attach the USB diskette drive directly to a USB port on the
nonfunctioning notebook. (USB hubs are not supported for
BIOS recovery).
3. Insert the correct ROMPaq diskette for the product being
updated. The BIOS image file must be located in the root
directory of the diskette and must be in contiguous sectors.
The easiest way to ensure this is to visit
download the Softpaq, and let the Softpaq create the
ROMPaq diskette.
http://www.hp.com,
4. Press and hold the Windows logo key +
B on the notebook
keyboard (do not use an external keyboard) and turn on the
notebook and wait for the caps lock light to start blinking.
5. Release the Windows logo key +
B.
The BIOS recovery procedure takes approximately one
minute to read the image from the diskette, and then an
additional 15 seconds to program the image into flash
memory. The notebook restarts when the BIOS recovery
procedure is complete. Do not attempt to turn off the
notebook after starting a recovery.
If the BIOS recovery procedure stalls, the caps lock light will
begin blinking. This situation can arise if the diskette is
corrupt or the incorrect ROMPaq is used. If the notebook
does not restart after approximately 3 minutes, press and hold
the power button, or slide and hold the power switch, for at
least 5 seconds to force the notebook to turn itself off. Then
repeat the BIOS recovery procedure.
3–6 Maintenance and Service Guide
Illustrated Parts Catalog
This chapter provides an illustrated parts breakdown and a
reference for spare part numbers.
4.1 Serial Number Location
When ordering parts or requesting information, provide the
tablet PC serial number and model number located on the bottom
of the tablet PC.
4
Serial Number Location
Maintenance and Service Guide 4–1
Illustrated Parts Catalog
4.2 Tablet PC Major Components
Tablet PC Major Components
4–2 Maintenance and Service Guide
Spare Parts: Tablet PC Major Components
Item Description
Illustrated Parts Catalog
Table 4 - 1
Spare Part
Number
1 12.1-inch, XGA, TFT display assembly (includes
wireless antenna boards and cables)
Display Hinge Kit (not illustrated) 383531-001
2 Keyboard cover 383519-001
3 Keyboards, with pointing stick
Asia Pacific
Australia
Belgium
Czech Republic
Denmark
Europe
France
French Canada
Germany
Hong Kong
Hungary
Iceland
Israel
Italy
Japan
Korea
Latin America
The Netherlands
383458-371
383458-011
383458-181
383458-221
383458-081
383458-021
383458-051
383458-121
383458-041
383458-AC1
383458-211
383458-DD1
383458-BB1
383458-061
383458-291
383458-AD1
383458-161
383458-331
Norway
People’s
Republic
of China
Poland
Portugal
Russia
Saudi Arabia
Spain
Slovakia
Sweden
Switzerland
Ta i wa n
Thailand
Tu r ke y
United Kingdom
United States
383548-001
383458-091
383458-AA1
383458-241
383458-131
383458-251
383458-171
383458-071
383458-231
383458-101
383458-111
383458-AB1
383458-281
383458-141
383458-031
383458-001
Maintenance and Service Guide 4–3
Illustrated Parts Catalog
Tablet PC Major Components
4–4 Maintenance and Service Guide
Table 4 - 1
Illustrated Parts Catalog
Spare Parts: Tablet PC Major Components
(Continued)
Spare Part
Item Description
4 Button board (includes button board cable) 383511-001
5 Top cover 383561-001
6 Fan 383528-001
7 TouchPad 383562-001
TouchPad cable (not illustrated, included in the Cable Kit, spare part
number 383516-001)
8 Memory modules
PC24200
1024 MB
512 MB
256 MB
PC23200
1024 MB
512 MB
256 MB
Number
383536-001
383542-001
383538-001
383535-001
383541-001
383537-001
Maintenance and Service Guide 4–5
Illustrated Parts Catalog
Tablet PC Major Components
4–6 Maintenance and Service Guide
Table 4 - 1
Illustrated Parts Catalog
Spare Parts: Tablet PC Major Components
Item Description
9 Mini PCI communications cards
802.11b/g Silverton wireless local access network
(WLAN) card, for use in most of the world
802.11b/g Silverton WLAN card, for use in the rest of
the world
802.11a/b/g FRLN WLAN card, for use in Europe
802.11a/b/g FRLN WLAN card, for use in Japan
802.11a/b/g FRLN WLAN card, for use in most of the
world
802.11a/b/g FRLN WLAN card, for use in the rest of
the world
802.11a/b/g DynaStar WLAN card, for use in Japan
802.11a/b/g DynaStar WLAN card, for use in most of
the world
802.11a/b/g DynaStar WLAN card, for use in the rest
of the world
802.11a/b/g ATMC WLAN card, for use in Japan
802.11a/b/g ATMC WLAN card, for use in most of the
world
802.11a/b/g ATMC WLAN card, for use in the rest of
the world
(Continued)
Spare Part
Number
359106-001
359107-001
377792-001
373888-291
373888-001
373889-001
337407-291
337407-001
337407-002
377408-291
377408-001
377408-002
10 Heat sink 383559-001
Maintenance and Service Guide 4–7
Illustrated Parts Catalog
Tablet PC Major Components
4–8 Maintenance and Service Guide
Table 4 - 1
Illustrated Parts Catalog
Spare Parts: Tablet PC Major Components
(Continued)
Spare Part
Item Description
11 Processors (include thermal paste)
Intel Pentium M 2.13-GHz
Intel Pentium M 2.00-GHz
Intel Pentium M 1.86-GHz
Intel Pentium M 1.73-GHz
Intel Pentium M 1.60-GHz
Intel Celeron M 1.50-GHz 384144-001
12 System board 383515-001
Miscellaneous Plastics/Hardware Kit, includes: 383549-001
13a
13b
13c
13d
14 Speaker (includes cable) 383557-001
15 Modem board (high-speed 56K, includes modem
PC Card slot spacer
Bluetooth board cover
Hard drive cover
Memory module compartment cover
Not illustrated:
Tabl e t P C feet
cable)
Number
383555-001
383554-001
383553-001
383552-001
383551-001
383534-001
16 RTC battery 383625-001
Maintenance and Service Guide 4–9
Illustrated Parts Catalog
Tablet PC Major Components
4–10 Maintenance and Service Guide
Table 4 - 1
Illustrated Parts Catalog
Spare Parts: Tablet PC Major Components
(Continued)
Spare Part
Item Description
17 Base enclosure cover 383521-001
18 Infrared board (includes cable) 383513-001
19 Base enclosure 383509-001
20 6-cell battery pack 383510-001
21 Hard drives (all 5400 rpm; include cover, frame, and connector)
80-GB
60-GB
40-GB
22 TPM security module 383545-001
23 Bluetooth wireless module (includes Bluetooth
module cable)
24 Hard drive cover 383529-001
Number
383527-001
383526-001
383525-001
370429-001
Maintenance and Service Guide 4–11
Illustrated Parts Catalog
4.3 Miscellaneous Plastics/ Hardware Kit
Table 4-2
Spare Part Number 383549-001
Item Description
1 Bluetooth cover
2 PC Card slot space saver
3 Hard drive cover
4 Memory module compartment cover (includes 2 captive screws)
5 Tablet PC feet (5)
4–12 Maintenance and Service Guide
4.4 Miscellaneous Cable Kit
Tabl e 4 -3
Spare Part Number 383516-001
Illustrated Parts Catalog
Item
1 LED board cable
2 RJ-11 cable
3 TouchPad cable
4 Bluetooth cable
Maintenance and Service Guide 4–13
Description
Illustrated Parts Catalog
4.5 Miscellaneous (Not Illustrated)
Tabl e 4 -4
Miscellaneous Spare Part Information
Spare Part
Description
Label Kit 383533-001
Adjustable notebook stand 372420-001
Advanced Docking Station 374804-001
Docking Station 374803-001
Docking Station Miscellaneous Plastics Kit 380045-001
Power supply, 65 watt 338136-001
Power cords
For use in:
Australia and New Zealand 350188-011
Number
Belgium, Europe, Greece, Norway, and Portugal 350188-021
Canada, French Canada, Latin America, Taiwan, Thailand,
and the United States
Denmark 350188-081
France 350188-051
Germany 350188-041
Hong Kong and the United Kingdom 350188-031
Israel 350188-BB1
4–14 Maintenance and Service Guide
350188-001
Tabl e 4 -4
Illustrated Parts Catalog
Miscellaneous Spare Part Information
Description
Power cords
For use in:
Italy 350188-061
Japan 350188-291
The Netherlands 350188-331
People’s Republic of China 350188-AA1
Saudi Arabia 350188-171
Spain 3501880-071
Sweden/Finland 350188-B71
Screw Kit (includes the following screws; refer to
Appendix B, “Screw Listing,” for more information on
specifications and usage
■ Phillips PM2.5×13.0 spring-loaded
screw
■ Phillips PM3.0×4.0 screw
■ Phillips PM2.5×7.0 screw
■ Phillips PM2.0×5.0 screw
■ Phillips PM2.0×4.0 screw
(Continued)
■ Phillips PM1.5×3.5 screw
■ Torx 8 M2.0×18.0 screw
■ Torx 8 M2.0×9.0 screw
■ Torx 8 M2.0×7.5 screw
■ Torx 8 M2.0×5.0 screw
(Continued)
Spare Part
Number
383556-001
Maintenance and Service Guide 4–15
Illustrated Parts Catalog
4.6 Sequential Part Number Listing
Table 4 - 5
Sequential Part Number Listing
Spare Part
Number Description
337407-001 802.11a/b/g DynaStar WLAN Mini PCI communications card,
337407-002 802.11a/b/g DynaStar WLAN Mini PCI communications card,
337407-291 802.11a/b/g DynaStar WLAN Mini PCI communications card,
338136-001 65-watt power supply
350188-001 Power cord for use in Canada, French Canada, Latin America,
350188-011 Power cord for use in Australia and New Zealand
350188-021 Power cord for use in Belgium, Europe, Greece, Norway, and
350188-031 Power cord for use in Hong Kong and the United Kingdom
350188-041 Power cord for use in Germany
350188-051 Power cord for use in France
350188-061 Power cord for use in Italy
350188-071 Power cord for use in Spain
350188-081 Power cord for use in Denmark
350188-171 Power cord for use in Saudi Arabia
350188-291 Power cord for use in Japan
for use in most of the world
for use in the rest of the world
for use in Japan
Taiwan, Thailand, and the United States
Portugal
350188-331 Power cord for use in the Netherlands
350188-AA1 Power cord for use in People’s Republic of China
350188-B71 Power cord for use in Sweden/Finland
4–16 Maintenance and Service Guide
Table 4 - 5
Illustrated Parts Catalog
Sequential Part Number Listing
(Continued)
Spare Part
Number Description
350188-BB1 Power cord for use in Israel
359106-001 802.11b/g Silverton WLAN Mini PCI communications card,
for use in most of the world
359107-001 802.11b/g Silverton WLAN card Mini PCI communications
card, for use in the rest of the world
370429-001 Bluetooth wireless module (includes Bluetooth module cable)
372420-001 Adjustable notebook stand
374804-001 Advanced Docking Station
374803-001 Docking Station
380045-001 Docking Station Miscellaneous Plastics Kit
377408-002 802.11a/b/g ATMC WLAN Mini PCI communications card,
377408-291 802.11a/b/g ATMC WLAN Mini PCI communications card,
377792-001 802.11a/b/g FRLN WLAN Mini PCI communications card,
383458-001 Keyboard with pointing stick for use in the United States
for use in the rest of the world
for use in Japan
for use in Europe
383458-011 Keyboard with pointing stick for use in Australia
383458-021 Keyboard with pointing stick for use in Europe
383458-031 Keyboard with pointing stick for use in the United Kingdom
383458-041 Keyboard with pointing stick for use in Germany
383458-051 Keyboard with pointing stick for use in France
383458-061 Keyboard with pointing stick for use in Italy
383458-071 Keyboard with pointing stick for use in Spain
Maintenance and Service Guide 4–17
Illustrated Parts Catalog
Table 4 - 5
Sequential Part Number Listing
(Continued)
Spare Part
Number Description
383458-081 Keyboard with pointing stick for use in Denmark
383458-091 Keyboard with pointing stick for use in Norway
383458-101 Keyboard with pointing stick for use in Sweden
383458-111 Keyboard with pointing stick for use in Switzerland
383458-121 Keyboard with pointing stick for use in French Canada
383458-131 Keyboard with pointing stick for use in Portugal
383458-141 Keyboard with pointing stick for use in Turkey
383458-171 Keyboard with pointing stick for use in Saudi Arabia
383458-181 Keyboard with pointing stick for use in Belgium
383458-211 Keyboard with pointing stick for use in Hungary
383458-221 Keyboard with pointing stick for use in Czech Republic
383458-231 Keyboard with pointing stick for use in Slovakia
383458-241 Keyboard with pointing stick for use in Poland
383458-251 Keyboard with pointing stick for use in Russia
383458-281 Keyboard with pointing stick for use in Thailand
383458-291 Keyboard with pointing stick for use in Japan
383458-371 Keyboard with pointing stick for use in Asia Pacific
383458-AA1 Keyboard with pointing stick for use in People’s Republic
of China
383458-AB1 Keyboard with pointing stick for use in Taiwan
383458-AC1 Keyboard with pointing stick for use in Hong Kong
383458-AD1 Keyboard with pointing stick for use in Korea
383458-BB1 Keyboard with pointing stick for use in Israel
4–18 Maintenance and Service Guide
Table 4 - 5
Illustrated Parts Catalog
Sequential Part Number Listing
(Continued)
Spare Part
Number Description
383458-DD1 Keyboard with pointing stick for use in Iceland
383509-001 Base enclosure
383510-001 6-cell battery pack
383511-001 Button board (includes button board cable)
383513-001 Infrared board (includes cable)
383515-001 System board
383516-001 Miscellaneous Cable Kit
383519-001 Keyboard cover
383521-001 Base enclosure cover
383525-001 40-GB hard drive (5400 rpm; includes cover, frame, and
383526-001 60-GB hard drive (5400 rpm; includes cover, frame, and
383527-001 80-GB hard drive (5400 rpm; includes cover, frame, and
383528-001 Fan
connector)
connector)
connector)
383529-001 Hard drive cover
383531-001 Display Hinge Kit
383534-001 Modem board (high-speed 56K, includes modem cable)
383535-001 PC23200 1024-MB memory module
383536-001 PC24200 1024-MB memory module
383537-001 PC23200 256-MB memory module
383538-001 PC24200 256-MB memory module
383541-001 PC23200 512-MB memory module
Maintenance and Service Guide 4–19
Illustrated Parts Catalog
Table 4 - 5
Sequential Part Number Listing
(Continued)
Spare Part
Number Description
383542-001 PC24200 512-MB memory module
383545-001 TPM security module
383548-001 12.1-inch, XGA, TFT display assembly (includes wireless
383549-001 Miscellaneous Plastics/Hardware Kit
383551-001 Intel Pentium M 1.60-GHz processor (includes thermal paste)
383552-001 Intel Pentium M 1.73-GHz processor (includes thermal paste)
383553-001 Intel Pentium M 1.86-GHz processor (includes thermal paste)
383554-001 Intel Pentium M 2.00-GHz processor (includes thermal paste)
383555-001 Intel Pentium M 2.13-GHz processor (includes thermal paste)
383557-001 Speaker
383559-001 Heat sink
383561-001 Top cover
383562-001 TouchPad
383625-001 RTC battery
antenna boards and cables)
383533-001 Label Kit
383556-001 Screw Kit
384144-001 Intel Celeron M 1.50-GHz processor (includes thermal paste)
4–20 Maintenance and Service Guide
Removal and Replacement
This chapter provides essential information for proper and
safe removal and replacement service.
5.1 Tools Required
You will need the following tools to complete the removal and
replacement procedures:
■ Magnetic screwdriver
■ Phillips P0 screwdriver
■ Torx T8 screwdriver
■ Flat-bladed screwdriver
■ Tool kit—includes connector removal tool, loopback plugs,
and case utility tool
5
Preliminaries
Maintenance and Service Guide 5–1
Removal and Replacement Preliminaries
5.2 Service Considerations
The following sections include some of the considerations
that you should keep in mind during disassembly and assembly
procedures.
As you remove each subassembly from the tablet PC, place
✎
the subassembly (and all accompanying screws) away from
the work area to prevent damage.
Plastic Parts
Using excessive force during disassembly and reassembly can
damage plastic parts. Use care when handling the plastic parts.
Apply pressure only at the points designated in the maintenance
instructions.
Cables and Connectors
CAUTION: When servicing the tablet PC, ensure that cables are
Ä
placed in their proper locations during the reassembly process.
Improper cable placement can damage the tablet PC.
Cables must be handled with extreme care to avoid damage.
Apply only the tension required to unseat or seat the cables
during removal and insertion. Handle cables by the connector
whenever possible. In all cases, avoid bending, twisting, or
tearing cables. Ensure that cables are routed in such a way that
they cannot be caught or snagged by parts being removed or
replaced. Handle flex cables with extreme care; these cables
tear easily.
5–2 Maintenance and Service Guide
Removal and Replacement Preliminaries
5.3 Preventing Damage to Removable Drives
Removable drives are fragile components that must be handled
with care. To prevent damage to the tablet PC, damage to a
removable drive, or loss of information, observe the following
precautions:
■ Before removing or inserting a hard drive, shut down the
tablet PC. If you are unsure whether the tablet PC is off or
in hibernation, turn the tablet PC on, and then shut it down
through the operating system.
■ Before removing a diskette drive or optical drive, ensure that
a diskette or disc is not in the drive and ensure that the optical
drive tray is closed.
■ Before handling a drive, ensure that you are discharged of
static electricity. While handling a drive, avoid touching the
connector.
■ Handle drives on surfaces covered with at least one inch of
shock-proof foam.
■ Avoid dropping drives from any height onto any surface.
■ After removing a hard drive, an optical drive, or a diskette
drive, place it in a static-proof bag.
■ Avoid exposing a hard drive to products that have magnetic
fields, such as monitors or speakers.
■ Avoid exposing a drive to temperature extremes or liquids.
■ If a drive must be mailed, place the drive in a bubble pack
mailer or other suitable form of protective packaging and label
the package “FRAGILE: Handle With Care.”
Maintenance and Service Guide 5–3
Removal and Replacement Preliminaries
5.4 Preventing Electrostatic Damage
Many electronic components are sensitive to electrostatic
discharge (ESD). Circuitry design and structure determine the
degree of sensitivity. Networks built into many integrated circuits
provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt
silicon junctions.
A sudden discharge of static electricity from a finger or other
conductor can destroy static-sensitive devices or microcircuitry.
Often the spark is neither felt nor heard, but damage occurs.
An electronic device exposed to electrostatic discharge may not
be affected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then
degrade in the internal layers, reducing its life expectancy.
5–4 Maintenance and Service Guide
Removal and Replacement Preliminaries
5.5 Packaging and Transporting Precautions
Use the following grounding precautions when packaging and
transporting equipment:
■ To avoid hand contact, transport products in static-safe
containers, such as tubes, bags, or boxes.
■ Protect all electrostatic-sensitive parts and assemblies with
conductive or approved containers or packaging.
■ Keep electrostatic-sensitive parts in their containers until
the parts arrive at static-free workstations.
■ Place items on a grounded surface before removing items
from their containers.
■ Always be properly grounded when touching a sensitive
component or assembly.
■ Store reusable electrostatic-sensitive parts from assemblies
in protective packaging or nonconductive foam.
■ Use transporters and conveyors made of antistatic belts and
roller bushings. Ensure that mechanized equipment used for
moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not
possible, use an ionizer to dissipate electric charges.
Maintenance and Service Guide 5–5
Removal and Replacement Preliminaries
5.6 Workstation Precautions
Use the following grounding precautions at workstations:
■ Cover the workstation with approved static-shielding material
(refer to
■ Use a wrist strap connected to a properly grounded work
surface and use properly grounded tools and equipment.
■ Use conductive field service tools such as cutters, drivers, and
vacuums.
■ When fixtures must directly contact dissipative surfaces, use
fixtures made only of static-safe materials.
■ Keep the work area free of nonconductive materials such
as ordinary plastic assembly aids and Styrofoam.
■ Handle electrostatic-sensitive components, parts, and
assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
■ Avoid contact with pins, leads, or circuitry.
■ Turn off power and input signals before inserting or removing
connectors or test equipment.
Table 5-2, “Static-Shielding Materials”).
5–6 Maintenance and Service Guide
Removal and Replacement Preliminaries
5.7 Grounding Equipment and Methods
Grounding equipment must include either a wrist strap or a
foot strap at a grounded workstation.
■ When seated, wear a wrist strap connected to a grounded
system. Wrist straps are flexible straps with a minimum of
one megohm ±10% resistance in the ground cords. To provide
proper ground, wear a strap snugly against the skin at all times.
On grounded mats with banana-plug connectors, use alligator
clips to connect a wrist strap.
■ When standing, use foot straps and a grounded floor mat.
Foot straps (heel, toe, or boot straps) can be used at standing
workstations and are compatible with most types of shoes
or boots. On conductive floors or dissipative floor mats, use
foot straps on both feet with a minimum of one megohm
resistance between the operator and ground. To be effective,
the conductive strips must be worn in contact with the skin.
Other grounding equipment recommended for use in preventing
electrostatic damage includes
■ Antistatic tape.
■ Antistatic smocks, aprons, and sleeve protectors.
■ Conductive bins and other assembly or soldering aids.
■ Nonconductive foam.
■ Conductive tabletop workstations with ground cords of
one megohm resistance.
■ Static-dissipative tables or floor mats with hard ties to
the ground.
■ Field service kits.
■ Static awareness labels.
■ Material-handling packages.
■ Nonconductive plastic bags, tubes, or boxes.
■ Metal tote boxes.
■ Electrostatic voltage levels and protective materials.
Maintenance and Service Guide 5–7
Removal and Replacement Preliminaries
Table 5-1 shows how humidity affects the electrostatic voltage
levels generated by different activities.
Table 5 -1
Typical Electrostatic Voltage Levels
Relative Humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl floor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
A product can be degraded by as little as 700 V.
✎
Table 5-2 lists the shielding protection provided by antistatic
bags and floor mats.
Table 5 - 2
Static-Shielding Materials
Material Use Voltage Protection Level
Antistatic plastic Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
5–8 Maintenance and Service Guide
6
Removal and Replacement
Procedures
This chapter provides removal and replacement procedures.
There are 59 screws and screw locks, in 11 different sizes, that
may have to be removed, replaced, or loosened when servicing
the tablet PC. Make special note of each screw and screw lock
size and location during removal and replacement.
Refer to
screw and screw lock sizes, locations, and usage.
Appendix B, “Screw Listing,” for detailed information on
Maintenance and Service Guide 6–1
Removal and Replacement Procedures
6.1 Serial Number
Report the tablet PC serial number to HP when requesting
information or ordering spare parts. The serial number is
located on the bottom of the tablet PC.
Serial Number Location
6–2 Maintenance and Service Guide
Removal and Replacement Procedures
6.2 Disassembly Sequence Chart
Use the chart below to determine the section number to be
referenced when removing tablet PC components.
Disassembly Sequence Chart
Section Description
6.3 Preparing the tablet PC for
disassembly
Battery pack
6.4 Hard drive 2 to remove the hard drive
6.5 Tablet PC feet 0
6.6 Bluetooth module 2 loosened to remove the
6.7 External memory module 2 to remove the memory
6.8 TPM security card 1
6.9 Keyboard cover 4
6.10 Keyboard 4
6.11 Fan 3
# of Screws Removed
0
cover
1 loosened to remove the hard
drive
4 to disassemble the
hard drive
Bluetooth cover
module compartment cover
Maintenance and Service Guide 6–3
Removal and Replacement Procedures
Disassembly Sequence Chart
Section Description
6.12 Heat sink 4
6.13 Processor 1 loosened
6.14 Internal memory module 0
6.15 Mini PCI communications card 0
To prevent an unresponsive system and the display of a
Å
warning message, install only a Mini PCI device authorized
for use in your tablet PC by the governmental agency that
regulates wireless devices in your country. If you install a
device and then receive a warning message, remove the
device to restore tablet PC functionality. Then contact
Customer Care.
6.16 Button board 1
6.17 Display assembly 6
6.18 Top cover 10
6.19 TouchPad 4
6.20 Speaker 2
6.21 Infrared board 1
6.22 System board 5
6.23 Modem board 2
(Continued)
# of Screws Removed
6.24 RTC battery 0
6–4 Maintenance and Service Guide
Removal and Replacement Procedures
6.3 Preparing the Tablet PC for Disassembly
Before you begin any removal or installation procedures:
1. Shut down the tablet PC. If you are unsure whether the
tablet PC is off or in hibernation, turn the computer on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the tablet PC.
3. Disconnect the power cord.
Battery Pack Spare Part Number Information
6-cell battery pack 383510-001
Maintenance and Service Guide 6–5
Removal and Replacement Procedures
4. Remove the battery pack by following these steps:
c. Turn the tablet PC upside down with the rear panel
toward you.
d. Slide the battery release latch 1 toward you. (The left side
of the battery pack disengages from the tablet PC.)
e. Lift the left side of the battery pack and swing it to the
right 2 to remove it.
Removing the Battery Pack
Reverse the above procedure to install the battery pack.
6–6 Maintenance and Service Guide
Removal and Replacement Procedures
6.4 Hard Drive
Hard Drive Spare Part Number Information
Hard drives (all 5400 rpm; include cover, frame, and connector)
80-GB
60-GB
40-GB
1. Prepare the tablet PC for disassembly (Section 6.3).
383527-001
383526-001
383525-001
Maintenance and Service Guide 6–7
Removal and Replacement Procedures
2. Remove the two PM2.0×5.0 screws 1 that secure the hard
drive cover to the tablet PC.
3. Lift the right side of the hard drive cover and swing it to the
left 2 to remove it.
The hard drive cover is included in the Miscellaneous
✎
Plastics/Hardware Kit, spare part number 383549-001.
Removing the Hard Drive Cover
6–8 Maintenance and Service Guide
Removal and Replacement Procedures
4. Loosen the PM2.5×13.0 hard drive retention screw 1.
5. Grasp the mylar tab 2 on the hard drive and slide the hard
drive to the left 3 to disconnect it from the system board.
6. Remove the hard drive.
Removing the Hard Drive
Maintenance and Service Guide 6–9
Removal and Replacement Procedures
7. Remove the four PM3.0×4.0 screws 1 that secure the hard
drive frame to the hard drive.
8. Lift the frame straight up 2 to remove if from the hard drive.
9. Remove the hard drive connector 3.
Removing the Hard Drive Frame
Reverse the above procedure to reassemble and install the
hard drive.
6–10 Maintenance and Service Guide
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