HP TC4100 User Manual
HP Tower Server tc4100
Operations and Maintenance Guide
Online Version: 2.1
December 2002
Notice
The information contained in this document is subject to change without notice.
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Audience Assumptions
This guide is for the person who installs, administers, and troubleshoots LAN servers. Hewlett-Packard
Company assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards
in products with hazardous energy levels.
ii
Contents
1 Control and Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Front Panel Control and Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Power, Reset, and Keyboard Lock Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Front Panel LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Internal Diagnostic Panel (Optional Accessory) . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Hot Swap Disk Drive Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Non-Hot Swap Disk Drive Indicators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Rear Panel Indicators and Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Power Supply Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Communication Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
NIC Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Applying Power to the HP Server tc4100 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Powering Up the HP Server tc4100 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Powering Down the HP Server tc4100. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Connecting AC Power to Multiple-Server Configurations . . . . . . . . . . . . . . . . . . . . . 15
Sleep States (ACPI) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
2 External Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Mini-DIN (PS/2) for Mouse and Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Serial Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Parallel Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Standard Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Standard SCSI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Standard LAN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
3 Installing and Configuring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Opening and Closing the HP Server tc4100 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Removing the HP Server tc4100’s Covers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Removing Covers – Pedestal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Removing the Pedestal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Installing Storage Devices After Shipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Installing Hot Swap Hard Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Removing Hot Swap Hard Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Installing Non-Hot Swap Storage Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Connecting External SCSI Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Memory Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
DIMM Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
DIMM Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Processors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
1
Tools Required. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Processor Configuration Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Accessory Boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Tested PCI Boards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Tools Required. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
HP Server Remote Management Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Boot Priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
IRQ Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
System Board PCI Slots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Installing Accessory Boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Configuring the HP Server tc4100 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
HP Server tc4100 Navigator CD-ROM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Configuring the Server Using the Navigator CD-ROM. . . . . . . . . . . . . . . . . . . . . . . 56
NOS Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
HP Management Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
SCSI Configuration Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Running the Navigator CD-ROM on a Windows PC . . . . . . . . . . . . . . . . . . . . . . . . 67
4 Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Power-On Self Test (POST) Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
5 Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Power-On Self Test (POST) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
No Error Messages Displayed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
HP Server Diagtools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
HP Toptools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
6 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Preventive Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Troubleshooting Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Troubleshooting Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
BIOS Reset/Update/Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
BIOS Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
BIOS Update/Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Clearing the BIOS Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Password Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Supervisor Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
User Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
“Operating System Not Found” Message Appears . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Server Stops or Hangs While Starting Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Power Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Video or Monitor Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Configuration Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
The Configuration Cannot Be Saved and the Battery Loses Power or the Configuration Information is
Frequently Lost . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
2
Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Keyboard Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Mouse Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Floppy Disk Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Flexible Disk Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
CD-ROM Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
The Server will not boot from a bootable CD . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
SCSI Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
A SCSI Device Stops Working . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
A SCSI Device Does Not Work After Installation . . . . . . . . . . . . . . . . . . . . . . . . . 97
Processor Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Memory Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Network Interface Card (Embedded or PCI) Problems . . . . . . . . . . . . . . . . . . . . . . . . 99
If the adapter cannot connect to the network . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
LEDs are not lit on the NIC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
7 Replacing Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Service Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Replacing the Flexible Disk Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Removing the Flexible Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Replacing the CD-ROM Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Removing the CD-ROM Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Installing the CD-ROM Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Replacing the Hot Swap Drive Cage Backplane . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Removing the Hot Swap Drive Cage Backplane. . . . . . . . . . . . . . . . . . . . . . . . . 104
Installing the Hot Swap Drive Cage Backplane. . . . . . . . . . . . . . . . . . . . . . . . . . 105
Replacing the Fan Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Removing the Fan Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Removing the Fan Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Replacing the Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Removing the Power Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Installing the Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Replacing the System Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Removing the System Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Installing the System Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Replacing the System Board Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Removing the System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Installing the System Board Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Installing the Power Distribution Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Replacing the Diagnostic Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Installing the Diagnostic Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Removing the Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Installing the Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
8 Parts Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Covers, Fans, Chassis Parts, and Mass Storage. . . . . . . . . . . . . . . . . . . . . . . . . . 118
Power Supplies and Chassis Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
System Board Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
3
9 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
System Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Weight and Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Video Display Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Power Specification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Input Power Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Power Ratings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
4
1 Control and Indicators
Front Panel Control and Indicators
This chapter describes the controls, ports and indicators on the front and rear of the HP Server tc4100. Figure 1-
1, Figure 1-2, Figure 1-3, and Figure 1-4 below show the HP Server tc4100 as pedestal and rack models.
Figure 1-1. HP Server tc4100 Pedestal (front view)
5
Chapter 1 Control and Indicators
CD-ROM
Drive
Control
Panel
Indicators
Non-hot-swap
Drives (optional)
Hot Swap
Hard Drives
(8 bays)
Flexible Disk
Drive (Floppy)
Hard Drive
Lock
Figure 1-2. HP Server tc4100 Pedestal Bezel
Figure 1-3. HP Server tc4100 Rack (front view)
6
Chapter 1 Control and Indicators
n
C
(
y)
(
)
Rack Tie
Down Screw
(2 places)
Hot Swap
Hard Drives
Flexible Disk
Drive
Flopp
Figure 1-4. HP Server tc4100 Rack Bezel
(8 bays)
Hard Drive
CD-ROM
Drive
Lock
ontrol
Panel
Indicators
Non-hot-swap
Drives
optional
Informatio
Pullout Tab
i
NOTE If the HP Server Remote Management Card accessory is installed, certain LEDs will
function differently. The table below describes the LED functionality with and without
the HP Server Remote Management Card accessory.
7
Chapter 1 Control and Indicators
L
h
Power, Reset, and Keyboard Lock Buttons
The control buttons shown in Figure 1-5 are described in Table 1-1.
Table 1-1. Power, Reset, and Keyboard Lock Buttons and LEDs
Control/LED Description
Power On/Off/
Sleep Button
Power On/Off/
Sleep LED
Reset Button Performs a system (hard) reset.
Keyboard Lock LED The Keyboard Lock LED has two distinctive states when the server is set to
Locator Button/ LEDs There are two Locator Buttons: one on the front panel (behind the bezel) and the
This button turns the HP Server tc4100 power On or Off, and if available, also
transitions the Server between Power On and sleep states. If sleep states are not
available, then this button only turns power On or Off.
The sleep states are NOS dependent. If your NOS does not support power
management based on the ACPI (Advanced Configuration and Power Interface)
standard, the sleep states are not available. Refer to “Applying Power to the HP
Server tc4100” on page 14.
The Power On/Off/Sleep LED has three distinctive states:
• Blank: No Power
• Green: Power on
• Green Flashing: Sleep mode
“Network Server Mode” through the BIOS setup program:
• Blank: Keyboard lock is not engaged
• Green: Keyboard lock is engaged
other one on the back of the unit (used for a rack configuration). Pressing one of
the buttons toggles the LEDs in synchronous both at the front and the end of the
unit. The Locator LED has two states:
• Dark indicates that the locator feature is not active
• Solid Blue indicates that the locator feature has been activated by the front
switch, rear switch or software utility
ocator
Switch/LED
(service)
Keyboard
Lock LED
LAN A
Status
LED
LAN
A
SYSTEM
Power
Status
LED
Figure 1-5. Drive LED Indicators
Hole Not
Used
RESET
System
Status
LED
Reset
Switch
Button
Power
Switch LED
Power
Switc
Button
8
Chapter 1 Control and Indicators
Front Panel LED Indicators
Table 1-2. Component Indicators
Power Supply
Status LED
NOTE: The installation of the HP Server Remote Management Card (optional
accessory) changes this LED behavior.
If the HP Server Remote Management Card is installed, this LED displays:
• Green (Steady): Normal operation. If two power supplies are installed, it indicates
redundancy.
• Red (blinking at 2 Hz blink rate): A subsystem has a critical problem preventing the
server from powering on.
• Amber (blinking 1 Hz blink rate): The power subsystem has lost redundancy since
the last boot, or a fan has failed in a power supply. Please see LED’s on power
supplies for further diagnosis (See Power Supply Indicator)
If the HP Server Remote Management Card is not installed, the LED behavior
observes the following changes:
• It does not indicate Predictive Failure; it only indicates the “good” and “failed”
states.
• It does not blink; it stays lit.
• There can be up to a 1-minute delay between the occurrence of an error condition
and the corresponding LED indication.
• There can be up to a 1-minute delay between the fixing of an error condition and
the corresponding LED indication.
System Status LED NOTE: The installation of the HP Server Remote Management Card (optional
accessory) changes this LED behavior.
If the HP Server Remote Management Card is installed, this LED displays:
• Green (steady): All components are OK
• Yellow (blinking at a rate of 1 Hz ): An internal component may fail soon (i.e.
system fan speed below threshold, predictive memory fail). Check the internal
diagnostic board or the system event log.
• Red (blinking at a rate of 2 Hz): An internal electrical component has failed or there
is a CPU or DIMM configuration error that prevents the system from booting.
Check the internal diagnostic board or the system event log.
If the HP Server Remote Management Card is not installed, the LED behavior
observes the following changes:
• It indicates the current states of the system fans. If the light is green, the fans are ok.
If the light is red, a fan has failed.
• It does not blink; it stays lit.
• There can be up to a 1-minute delay between the occurrence of an error condition
and the corresponding LED indication.
• There can be up to a 1-minute delay between the fixing of an error condition and
the corresponding LED indication.
LAN A LED The LAN A LED has three distinctive states:
• Blank: No LAN link has been established
• Green (steady): A LAN link has been established
• Green (flashing): There is LAN activity
9
Chapter 1 Control and Indicators
Internal Diagnostic Panel (Optional Accessory)
NOTE The internal diagnostic panel is included in the optional remote management card
accessory.
The Internal Diagnostic Panel LEDs are located inside the server under the top cover (rack) or left cover
(pedestal). The LEDs have the following behaviors:
• OFF: The component is OK or there is no component.
• ON (color amber): The component needs attention (failure, pre-failure, early-warning condition,
configuration error, etc.). Whenever an LED turns on, the HP Server tc4100 notifies you by turning the
System LED (located in the front panel) to amber or red.
• LEDs are powered as long as AC is present (Vstby). They do NOT turn off when the server is powered off.
• LEDs reflecting actual sensors should turn OFF when the sensors return to normal. Note that a system reset
always returns sensors to normal. If the error condition is still present when the system comes back up, the
sensor should go back to the error state within one minute.
Some LEDs are triggered by SEL events (for example, DIMM configuration error) and will only be cleared by
a system reset. After resetting, the LED should be cleared until a new SEL event is logged. These LEDs should
stay lit even if the server is turned off.
= OK SEE TEC H REFERENC E LABEL
PRO C ESSO R
MEMORY DIMM 0
MEMORY DIMM 1
MEMORY DIMM 2
MEMORY DIMM 3
SYSTEM FAN
= OK SEE TEC H REFERENC E LABEL
PRO C ESSOR C O N FI G
SYSTEM TEMPERATURE
C HEC K EVEN T LO GS
5185-5591 REV. A
1 2
1
SYSTEM BO A RD
MEMORY CONFIG
Figure 1-6. Visual Diagnostic Label
10
Chapter 1 Control and Indicators
Table 1-3 describes how to troubleshoot and solve issues using the Internal Diagnostic Panel
Table 1-3. Using the Internal Diagnostic Panel
LED Name Error Conditions Corrective Action
Processor Temperature over
threshold, Internal
CPU Error
1. Check the system event log to view error details. If CPU is over the
temperature threshold, verify that the heat sink and thermal grease
are installed properly--call HP Customer Care. Also check items in
the System Temperature section below.
2. If errors are not resolved, try rebooting the server to resolve the
error.
Memory
DIMM
ECC double and
single bit errors
1. Check the system event log to view error details. If the error is a predictive failure, you may continue to operate the Server, however, the
DIMM should be replaced as soon as possible to avoid unscheduled
downtime. If the error is a double-bit uncorrectable error, the
DIMM should be replaced immediately.
2. If other errors occur, power down the server, unplug the server from
its power source, re-seat the DIMM, and restart the HP Server
tc4100.
System Fan Incorrect fan
speed, predictive
1. Reseat system fan module.
2. If the error is not resolved, replace the system fans.
fan failure, fan
failure
System Board System board
Reboot the HP Server tc4100.
voltage level error
Memory
Configuration
Incorrect memory
type
Check that the installed memory is HP PC133 ECC SDRAM memory.
If this is not correct, replace all DIMMs that are not HP PC133 ECC
SDRAM memory.
Processor
Configuration
System
Temperature
Incompatible
Stepping
Temperature over
threshold
Check the stepping of the processors. Replace any processors that do
not have compatible steppings.
Check the following:
• All system fans are operational
• CPU heat sink is installed correctly on processor with thermal
grease--call HP Customer Care.
• Room temperature within supported temperature range. See Chapter
9 for Environmental Requirements.
• All covers, filler panels and air ducts are installed correctly.
• Adequate ventilation
• Check system event log for further details
If none of the above steps resolves the problem, reboot HP Server
tc4100.
Check Event
Many errors Check the system event log to view error conditions.
Log
The system event log can be accessed from:
• Instant Toptools
• Toptools
• Navigator CD
• Diagtools
11
Chapter 1 Control and Indicators
(
)
Hot Swap Disk Drive Indicators
Each of the Hot Swap hard disk drives has two LED indicators, one for operational status and one for activity
status. Light pipes on each drive module transmit light to the front from the LEDs on the inside rear of the hotswap mass storage cage. See Figure 1-5 and Table 1-4.
Table 1-4. Hot Swap Hard Disk Drive LED Indications
Status LED Activity Status LED
Off: Disk not present, or not connected to the
cage
Green (solid): Disk present Green (flashing): Accessing disk
Amber (flashing): Disk failure predicted Green (solid for more than one minute): Disk spinning
Amber (Solid ): Disk failed
Amber (Solid on all drives): Missing SCSI
jumper cable OR SCSI Management Board
Off: No disk activity
up, or “hung”
Non-Hot Swap Disk Drive Indicators
For more information on the HP Tape Drive and its error codes, refer to the documentation provided with the
tape drive or to Hewlett-Packard’s web site, at:
http://www.hp.com
See also the “Mass Storage Devices” on page 29.
Rear Panel Indicators and Ports
The HP Server tc4100 rear panel includes communication ports, the AC power inlets, and the Server power
supplies.
Figure 1-7 shows the HP Server tc4100s rear panel.
Primary
Power Supply
Ports
Blank CoverRear Panel
Secondary
Power Supply
optional
Figure 1-7. HP Server tc4100 Rear Panel
CAUTION To prevent a power supply from overheating, ensure that the other power supply opening
remains covered, if a second supply is not used. If the second supply is used, keep the
cover in case you need to remove one supply for repair.
12
Chapter 1 Control and Indicators
Rel
f
(
)
(
)
L
Power Supply Indicator
Each HP Server tc4100 Power Supply has an indicator as shown in Figure 1-8, and each power supply has its
own power cord connection. The HP Server tc4100 comes with one Power Supply (standard); a second Power
Supply for redundancy is optional.
ease
Latch
Handle
Power
Indicator
Figure 1-8. Power Supply LED
NOTE The release latch, which is spring loaded, must be up to insert the power cord. The power
supply cannot be removed from the chassis with the power cord connected to the AC In
connector. The power cord must be removed before pushing down on the release latch to
free the power supply from the chassis.
Strainrelie
Table 1-5. Power Supply LED Indicator Descriptions
Green LED Power Supply and Server Status
Steady Green This indicates that the output voltages are present. It does not indicate the
status of the HP Server tc4100 software.
Off This indicates the Server is powered off, the AC line cord is unplugged, or the
power supply has failed, which may include a fan failure (turning too slowly).
If a fan fails in one of two supplies, the defective supply will continue to
operate until it reaches the thermal shutdown limit. The second power supply
(redundant power supply) will continue to operate providing the necessary
power. Refer to Chapter 6‚ Troubleshooting.
Communication Ports
The connectors on the HP Server tc4100's rear panel are shown in Figure 1-9 and described below.
ocator
Keyboard
(green)
LAN
Port
Parallel Port
(printer)
Switch/LED
(service)
Mouse
purple
USB
Port
Figure 1-9. Rear Panel Ports
Serial
Port A
Serial
Port B
Video SVGA
monitor
13
Chapter 1 Control and Indicators
• Keyboard - This port accepts a standard keyboard with a PS/2 connector.
• LAN -This port is an embedded controller that has an RJ-45 LAN connector.
• USB - This port is provided for printers, scanners, and external modems.
• Serial A – This is a standard serial port connector.
• Serial B – This is a standard serial port connector.
• Parallel – This is the standard parallel printer port connection.
• Mouse – This connector accepts a standard PS/2 mouse.
• Video SVGA – This connector provides the video signal to drive the Server's monitor. Refer to “Video
Display Modes” on page 122.
NIC Indicators
The embedded NIC (Network Interface Card) has two LEDs associated with it, which can only be seen from
the rear of the HP Server tc4100. See Table 1-6.
Table 1-6. NIC LED Code
Indicator Definition
Link/Activity LED This LED turns solid green to indicate that it is linked and properly
connected.
The green LED blinks to indicate the embedded NIC (network adapter)
is active and transferring data to/from the NIC. The rate of blinking
varies directly with network traffic.
10/100 Mbps LED This yellow LED turns on to indicate when the NIC is supporting
transfers of 100 Mbps (million bits per second).
When it is off, the NIC is supporting transfers of 10 Mbps.
Applying Power to the HP Server tc4100
Powering Up the HP Server tc4100
1. Ensure that the HP Server tc4100's power cord or power cords are connected to the power source.
See Figure 1-8.
2. Press the Power button on the front control panel. See Figure 1-5.
NOTE Each time AC power is applied (power cord is plugged in), there is a 15 second delay
(self test) before the front control panel will respond to your actions.
Powering Down the HP Server tc4100
1. Log off all users and, if necessary, back-up files. Follow instructions in your network operating system
(NOS) documentation to gracefully shut down all networking software and applications.
2. Press the power switch on the HP Server tc4100 control panel when prompted by the operating system.
3. Normally, this completes the shutdown procedure.
NOTE The power supply will continue to provide standby voltage to the HP Server tc4100 until
the power cord(s) is/are disconnected.
14
Chapter 1 Control and Indicators
Connecting AC Power to Multiple-Server Configurations
The HP Server tc4100 temporarily draws a large “inrush current,” when first connected to an AC power source.
When the AC Power is turned off, inrush does not occur. However, in “standby mode” the AC power stays on
and the DC power is turned off.
Initially, the inrush current is much greater than the Server's normal operating current and, generally, the AC
power source can handle this normal inrush current. However, if you install several HP Servers on one circuit,
precautions are necessary. If there is a power failure and power is then restored, all the servers immediately
begin to draw inrush current at the same time. If the circuit breakers on the incoming power line have
insufficient capability, the breaker may trip and thus prevent the servers from powering up.
When preparing your site for installation, allow for the additional inrush current. See “Power Specification”
on page 124.
Sleep States (ACPI)
The HP Server tc4100 supports the ACPI (Advanced Configuration and Power Interface) standard, which is a
key component of a NOS's directed power management. The supported features are only available when an
ACPI-compliant NOS is installed on the Server. The term “sleep state” refers to any of several reduced power
consumption states in which normal NOS activity has ceased.
The Server supports several sleep states, including a sleep state with a short wake-up time, sometimes referred
to as “standby” or “suspend” by various operating systems. In this sleep state the Server appears to be off, and
is indicated by no display on the monitor and no activity for the CD-ROM or internal hard drives. However, the
power LED is slowly flashing and the fans continue to operate.
The HP Server has another sleep state with a slower wake-up time, sometimes referred to as “hibernate” by
various operating systems. In this sleep state, the server appears to be off as described earlier, but the fans and
the front panel power LED are also turned off. The unique feature of this sleep state (and the reason for its
slower wake-up time) is that information about the server's NOS state (open applications, screens, and so on)
is saved to disk before the server is placed in the sleep state. Upon wake-up, this information must be restored
from the disk. This method of restoring the server's operation is much faster than a complete rebooting of the
server. It still requires running all the start-up self-tests before starting the NOS, but loading the NOS and all
the previously opened applications is much faster.
The HP Server supports certain types of system activity, which is used as wake-up events from these sleep
states. These wake-up events can be generated from the power button, LAN activity, and scheduled events.
NOTE The HP Server’s power management policies (transitions between various power states)
and the user options are specific to the particular ACPI-compliant NOS installed on the
server. If your NOS is ACPI-compliant, refer to the power management features in the
instructions provided for more information.
The HP Server’s power button can be configured to initiate a graceful shutdown of the NOS rather than an
immediate shutdown of the power supply. The power button configurations are dependent on the user interface
provided by the ACPI-compliant NOS. While power management is under the control of the ACPI-compliant
NOS, the HP Server’s power button is capable of an override in case of a non-responsive NOS.
NOTE The HP Server power button will force a power-down without waiting for the NOS to
gracefully shut down the server, if the power button is pressed and held more than four
seconds.
CAUTION If the power button override is used, there is a strong possibility that data will be
corrupted or lost.
15
2 External Connectors
Unless otherwise noted, the following features apply to all models. Some features are factory installed; others
are optional.
Mini-DIN (PS/2) for Mouse and Keyboard
2
1
3
5
Table 2-1. Mini-DN Signal Description
Pin Number Signal Description
1 Data signal
2Not used
3 Ground
4 Power (+5 V dc)
5 Clock signal
6Not used
Serial Port
5
4
3
2
1
4
6
9
8
7
6
Table 2-2. Serial Port Signal Description
Pin Number Signal Description
1 Data carrier detect
2 Receive data
3 Transmit data
4 Data term ready
5 Signal ground
6 Data set ready
7 Request to send
16
Chapter 2 External Connectors
Table 2-2. Serial Port Signal Description
Pin Number Signal Description
8 Clear to send
9 Ring indicator
Parallel Port
1
2
3
4
5
6
7
8
9
10
11
12
13
Table 2-3. Parallel Port Signal Description
Pin Number Signal Description Pin Number Signal Description
1 Strobe5 10
14
15
16
17
18
19
20
21
22
23
24
25
Acknowledge
b
2 Data bit 06 11 Busy
3
4
5
6
7
8
9
Data bit 1
Data bit 2
Data bit 3
Data bit 4
Data bit 5
Data bit 6
Data bit 7
a
a
a
a
a
a
a
12 Paper end
13 Select
14
Auto line feed
15 Error1
16
17
Initialize printer
Select in
b
18-25 Signal ground
b
b
a. All data bits are sent to a printer in an 8-bit parallel format.
b. The signal is active low.
17
Chapter 2 External Connectors
USB
1
2
3
4
Table 2-4. USB Signal Description
Pin Number Signal Description
1
2
3
4
1VBUS
2D+
3D-
4 GND
NOTE Use of the USB port is supported for printers, scanners, and external modems.
Standard Video
The built-in video uses the standard 15-pin analog display pinout configuration. The pinouts for your monitor
may vary. For the pinouts for your monitor, refer to the manual provided with your monitor.
6
1
7
2
8
3
9
4
10
5
Table 2-5. Standard VIdeo Pin Functions
Pin Number Function Pin Number Function
11
12
13
14
15
1 Red 9 Key (no pin)
2 Green 10 Sync return (ground)
3 Blue 11 Monitor ID bit 0
4 Monitor ID bit 2 12 Monitor ID bit 1
5 Monitor self test (ground) 13 Horizontal sync (+)
6 Red return (ground) 14 Vertical sync (-)
7 Green return (ground) 15 Not used
8 Blue return (ground)
18
Chapter 2 External Connectors
3
Standard SCSI
35
1
Table 2-6. SCSI Pin Signals
Pin Signal Pin Signal Pin Signal Pin Signal
1 S1 (+DB 12) 18 S18 (TERMPWR) 35 S35 (-DB 12) 52 S52 (TERMPWR)
2 S2 (-DB 13) 19 S19 (RESERVED) 36 S36 (-DB 13) 53 S53 (RESERVED)
3 S3 (+DB 14) 20 S20 37 S37 (-DB 14) 54 S54
4 S4 (+DB 15) 21 S21 (+ATN) 38 S38 (-DB 15) 55 S55 (-ATN)
5 S5 (+DB P1) 22 S22 39 S39 (-DB P1) 56 S56
6 S6 (+DB 0) 23 S23 (+BSY) 40 S40 (-DB 0) 57 S57 (-BSY)
7 S7 (+DB 1) 24 S24 (+ACK) 41 S41 (-DB 1) 58 S58 (-ACK)
8 S8 (+DB 2) 25 S25 (+RST) 42 S42 (-DB 2) 59 S59 (-RST)
9 S9 (DB 3) 26 S26 (+MSG) 43 S43 (-DB 3) 60 S60 (-MSG)
10 S10 (+DB 4) 27 S27 (+SEL) 44 S44 (-DB 4) 61 S61 (-SEL)
11 S11 (+DB 5) 28 S28 (+C/D) 45 S45 (-DB 5) 62 S62 (-C/D)
12 S12 (+DB 6) 29 S29 (+REQ) 46 S46 (-DB 6) 63 S63 (-REQ)
13 S13 (+DB 7) 30 S30 (+I/O) 47 S47 (-DB 7) 64 S64 (-I/O)
14 S14 (+DB P) 31 S31 (+DB 8) 48 S48 (-DB P) 65 S65 (-DB 8)
15 S15 32 S32 (+DB 9) 49 S49 66 S66 (-DB 9)
16 S16 (DIFFSENS) 33 S33 (DB 10) 50 S50 67 S67 (-DB 10)
17 S17 (TERMPWR) 34 S34 (DB 11) 51 S51 (TERMPWR) 68 S68 (-DB 11)
68
4
19
Chapter 2 External Connectors
Standard LAN
GRN LED
1
Table 2-7. LAN Signal Description
Pin Number Signal Description
YEL LED
8
1 Data signal
2 Not used
3 Ground
4 Power (+5 V dc)
5 Clock signal
6-8 Not used
20
3 Installing and Configuring
Opening and Closing the HP Server tc4100
Introduction
This section describes how to safely extend the rack-mounted HP Server tc4100 out of the rack and how to
remove and replace the covers from the HP Server tc4100 either rack-mounted or in the pedestal. This section
also describes how to remove and replace the pedestal base from the HP Server tc4100.
WARNING Before removing the covers, shut down the operating system and disconnect the power
cords and unplug telephone cables. Disconnect the power cords to avoid exposure to high
energy levels that may cause burns when parts are short-circuited by metal objects, such
as tools or jewelry. Disconnect telephone cables to avoid exposure to a shock hazard from
telephone ringing voltages.
Tools Required
Antistatic service kit (3M™ 8501/8502/8503 or equivalent). This kit includes a static-dissipating work surface,
a chassis clip lead, and a wrist strap.
Removing the HP Server tc4100’s Covers
The HP Server tc4100’s covers are designated top and bottom for the rack-mounted version and left and right
for the pedestal version.
Removing Covers – Rack-Mount
Use this procedure to remove the bezel and then safely extend the Server to where you can remove the covers
(top and bottom) from the HP Server tc4100.
• If you are installing hardware options, you must remove the front bezel, extend the Server, and remove the
top cover. The hardware options include not-hot swap drives, common-tray drives, accessory boards,
DIMMs, and an additional processor, which require access to the interior of the Server.
• If you are only installing or removing hot-swap SCSI disk drives, remove the bezel, but do not extend the
Server or remove the covers.
• If you are only installing the redundant power supply, you do not need to remove the bezel, extend the
Server or remove the covers.
WARNING To prevent injury or system damage, do not operate the HP Server tc4100 with its covers
or front bezel removed, or install items with the power cord connected.
Always disconnect the power cord before removing any covers, to avoid exposure to high
energy levels that may cause burns when parts are short-circuited by metal objects such
as tools or jewelry. Disconnect any telephone cables to avoid exposure to shock hazard
from telephone ringing voltages.
CAUTION To prevent overheating, never operate the Server with its covers removed. This includes
the power supplies and Hot Swap hard disks, which must be replaced or the opening
covered immediately (within 2 minutes).
21
Chapter 3 Installing and Configuring
1. If the HP Server tc4100 is operating, log off all users and, if necessary, back up files.
2. Follow instructions in your network operating system (NOS) documentation to gracefully shut down all
networking software and applications.
3. Press the power switch on the HP Server tc4100 control panel when prompted by the operating system.
Normally, this completes the power down procedure.
4. Disconnect the power cord or cords from the power source.
NOTE The power supplies will continue to provide standby current to the Server until the power
cords are unplugged
5. At the front of the HP Server tc4100, extend the anti-tip foot from under the front of the rack.
WARNING This anti-tip device must be extended to prevent the rack and HP Server tc4100 from
tipping over and getting damaged.
6. Unscrew the slide securing screw (2) on each bracket securing the chassis to the column adapter on each
side of the rack.
7. Press in on each blue Slide Release button (2) with both hands to slide the HP Server tc4100 out of the rack.
8. Pull the Server out of the rack until it snaps into the safety locks in each slide with a click.
CAUTION To prevent damage to the covers, support the cover as you remove it from the HP Server
tc4100. The Server’s covers are heavy.
22
Chapter 3 Installing and Configuring
9. To remove the top cover, pull the latch up and lift the top cover away from the server. See Figure 3-1.
2
3
3
2a
3a
1
1a
Figure 3-1. Removing HP Server tc4100 Covers
10. To remove the front bezel, press down on the two self-locking tabs as shown in Figure.
23
Chapter 3 Installing and Configuring
e
11. Press down on the two self-locking tabs as shown in Figure 3-3 to release the bezel from the chassis.
1
Note:
2
down on two self-locking tabs to
Remove top cover and press
release the bezel. Bottom tabs will slid
out without removing the bottom cover.
2
3
3
4
Figure 3-2. Removing the HP Server tc4100's Bezel
12. Pull the bezel away from the front of the HP Server tc4100.
WARNING Do not operate the HP Server tc4100 with the bezel removed due to the possibility of
damaging the system with Electrostatic Discharge (ESD) or with foreign objects shorting
out exposed electronic circuits.
13. If necessary, remove the bottom cover by lifting the plastic latch and pulling it forward. See Figure 3-1.
The bottom cover only provides access to the Power Distribution Board and Floppy Disk Drive.
14. Support the bottom cover with your free hand, as you pull the cover forward to disengage it, catching it as
it falls away from the chassis.
15. To replace the top cover, position the cover’s tabs over the respective holes along the top edge on both sides
of the chassis.
16. Slide the cover toward the rear.
17. Close the plastic latch.
18. To replace the bottom cover, position the cover’s tabs under the respective holes along the bottom edge on
both sides of the chassis.
19. Slide the cover toward the rear.
20. Close the plastic latch.
21. Release the safety latches in the slide members on both sides of the chassis.
22. Slide the HP Server tc4100 into the rack.
24
Chapter 3 Installing and Configuring
23. To replace the front bezel, line up the 4 tabs into the slots in the chassis. You can then snap the bezel into
place.
24. If the Server is not in a restricted-access area, tighten both slide securing screws.
25. Return the HP Server tc4100 to normal operation.
Removing Covers – Pedestal
Use this procedure to remove the bezel and covers (left & right) on the pedestal version of the HP Server tc4100.
• If you are installing hardware options, you must remove the front bezel and top cover. The hardware options
include accessory boards, DIMMs, and an additional processor.
• If you are only installing or removing SCSI disk drives, remove the bezel, but do not extend the Server or
remove the covers.
WARNING Do not operate the HP Server tc4100 with its covers removed. Always disconnect the
power cord before removing any covers, to avoid exposure to high energy levels that may
cause burns when parts are short-circuited by metal objects such as tools or jewelry.
Disconnect any telephone cables to avoid exposure to shock hazard from telephone
ringing voltages.
CAUTION To prevent overheating, never operate the Server with its covers removed. This includes
the power supplies and Hot Swap hard disks, which must be replaced or the opening
covered immediately (within 2 minutes).
1. If the HP Server tc4100 is operating, log off all users and, if necessary, back up files.
2. Follow instructions in your network operating system (NOS) documentation to gracefully shut down all
networking software and applications.
3. Press the power switch on the HP Server tc4100’s control panel when prompted by the operating system.
Normally, this completes the power-down procedure.
4. Disconnect the power cord(s) from its power source.
25
Chapter 3 Installing and Configuring
e
5. To remove the bezel, first remove the left cover by pulling the plastic latch out. Then press down the two
self-locking tabs to release the bezel. The right tabs slide out without removing the right cover. See
Figure 3-3.
Note:
in on two self-locking tabs to releas
Remove left cover and press
the bezel. Right tabs will slide out
without removing the right cover.
3
2
1
2
3
4
Figure 3-3. Removing the HP Server tc4100 Bezel
CAUTION To prevent damage to the covers, support the cover as you remove it from the HP Server
tc4100. The Server’s covers can be easily damaged.
6. If necessary, remove the right side cover by lifting the plastic latch.
The right cover only provides access to the Power Distribution Board and Floppy Disk Drive.
7. Pull the cover forward and then slightly sideways to disengage it.
8. Move it to the right and away from the chassis.
26
Chapter 3 Installing and Configuring
9. Remove top cover (only if necessary).
8a
7a
3
4
1
3
2
6
5
8
7
Figure 3-4. HP Server tc4100 Covers
10. To replace the left side cover, position the cover’s tabs next to the respective holes along the outer edge on
the side of the chassis.
11. Slide the cover toward the rear.
12. Close the plastic latch.
13. To replace the right side cover, position the cover’s tabs next to the respective holes along the outer edge
on each side of the chassis.
14. Slide the cover toward the rear.
15. Close the plastic latch.
16. To replace the bezel, insert the tabs at the bottom of the bezel into the slots on the chassis.
17. Swing the top of the bezel toward the chassis until it snaps into place.
Removing the Pedestal
The pedestal version of the HP Server tc4100 mounts to an anti-tip pedestal, which can be easily removed, if
necessary.
1. Perform Steps 1-4 in the previous section, “Removing Covers – Pedestal” on page 25.
NOTE The front bezel is shown removed, but the bezel may remain on the chassis while
removing the pedestal.
2. Disconnect all cables connected to the rear of the Server that would limit its rotation before continuing.
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Chapter 3 Installing and Configuring
3. Turn the Server over onto its top and pull up on the two tabs as shown in Figure 3-5.
3
3
2
1
2
Figure 3-5. Removing the Pedestal
4. Slide the pedestal to the rear of the Server.
5. To re-install the pedestal, repeat Steps 1-3 and slide the pedestal forward onto the Server.
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