HP TC1000 Service Manual

Please check out our eBay auctions for more great deals on Factory Service Manuals:

Maintenance and Service Guide

Tablet PC TC1000

Document Part Number: 268627-001

April 2003

This guide is a troubleshooting reference used for maintaining and servicing the tablet PC. It provides comprehensive information on identifying tablet PC features, components, and spare parts, troubleshooting tablet PC problems, and performing tablet PC disassembly procedures.

Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and/or other countries. All other product names mentioned herein may be trademarks of their respective companies.

HP shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. The information in this document is provided "as is" without warranty of any kind, and is subject to change without notice. The warranties for HP products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty.

Maintenance and Service Guide First Edition April 2003 Document Part Number: 268627-001

Contents

1 Product Description

1.1 Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3

1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–8

1.3 Clearing a Password. . . . . . . . . . . . . . . . . . . . . . . . . 1–10

1.4 Power Management . . . . . . . . . . . . . . . . . . . . . . . . . 1–11

1.5 Tablet PC External Components . . . . . . . . . . . . . . . 1–12

1.6 Keyboard Components. . . . . . . . . . . . . . . . . . . . . . . 1–24

1.7 Docking Station Components . . . . . . . . . . . . . . . . . 1–30

1.8 Design Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–34

2 Troubleshooting

2.1 Computer Setup and Diagnostics Utilities . . . . . . . . . 2–1

Selecting Computer Setup

or Compaq Diagnostics . . . . . . . . . . . . . . . . . . . . . . . 2–1

Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2–3

Selecting from the Security Menu. . . . . . . . . . . . . . . 2–4

Selecting from the Advanced Menu . . . . . . . . . . . . . 2–5

2.2 Using Compaq Diagnostics . . . . . . . . . . . . . . . . . . . . 2–7

Obtaining, Saving, or Printing

Configuration Information. . . . . . . . . . . . . . . . . . . . . 2–7

Obtaining, Saving, or Printing Diagnostic

Test Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

2.3 Troubleshooting Flowcharts. . . . . . . . . . . . . . . . . . . 2–10

Maintenance and Service Guide iii

Contents

3 Illustrated Parts Catalog

3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . . 3–1

3.2 Tablet PC System Major Components. . . . . . . . . . . . 3–2

3.3 Miscellaneous Cable Kit Components. . . . . . . . . . . . 3–6

3.4 Miscellaneous Plastics/Hardware Kit

Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7

3.5 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8

3.6 Docking Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9

3.7 Docking Station Components . . . . . . . . . . . . . . . . . 3–10

3.8 Miscellaneous. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12

4 Removal and Replacement Preliminaries

4.1 Tools Required. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2 Service Considerations. . . . . . . . . . . . . . . . . . . . . . . . 4–2

Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2

4.3 Preventing Damage to Removable Drives . . . . . . . . . 4–3

4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . . 4–4

4.5 Packaging and Transporting Precautions . . . . . . . . . . 4–4

4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–5

4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–6

5 Removal and Replacement Procedures

5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . . 5–3

5.3 Preparing the Tablet PC for Disassembly . . . . . . . . . 5–4

5.4 Real Time Clock (RTC) Battery . . . . . . . . . . . . . . . 5–11

5.5 Display Panel Assembly . . . . . . . . . . . . . . . . . . . . . 5–12

5.6 Speaker Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . 5–21

5.7 Digitizer Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–23

5.8 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–24

5.9 Fan and Heat Sink . . . . . . . . . . . . . . . . . . . . . . . . . . 5–31

5.10 Modem Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–34

5.11 Switch Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–35

5.12 Docking Station . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–37

iv Maintenance and Service Guide

6 Specifications

A Connector Pin Assignments

B Power Cord Set Requirements

3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B–1

General Requirements . . . . . . . . . . . . . . . . . . . . . . . . B–1

Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . B–2

Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–3

C Screw Listing

Index

Contents

Maintenance and Service Guide v

Product Description

The Compaq Tablet PC TC1000 offers a Transmeta 1.0-GHz processor with 512-KB cache, a 10.4-inch color TFT XGA display, 256 MB (133 MHz) SDRAM, and nVidia GeForce2Go graphics with 16 MB of video SDRAM.

The primary pointing device on the tablet PC is the tablet PC pen. Handwriting recognition software is available in Microsoft Windows XP Tablet PC Edition, the operating system installed on the tablet PC.

Figure 1-1. Compaq Tablet PC TC1000

The optional keyboard is 95 percent the size of a full-size notebook keyboard and provides 101 data entry keys, cursor control keys, and a PointStick pointing device.

Maintenance and Service Guide 1–1

Product Description

The optional docking station provides access to a MultiBay and a variety of connectors.

Figure 1-2. Compaq Tablet PC TC1000 with Optional Keyboard and Optional Docking Station

1–2 Maintenance and Service Guide

Product Description

1.1 Models

Tablet PC models are shown in Tables 1-1 and 1-2

Table 1-1

Compaq Tablet PC TC1000

Naming Conventions

Key

CTC1000 T 100 X0 30 0 8 25 T XXXXXX-XXX

123456789 10

Key Description Options

1 Brand/Series

designator

2 Processor type T=Transmeta

3 Processor speed 100=1.0 GHz

C=Compaq TC1000=Tablet PC

4 Display type/

size/resolution

5 Hard drive size 30=30 GB

6 Optical drive

designator

7 Integrated

communication

8RAM 25=256 MB

9 Operating system T=Microsoft Windows XP Tablet Edition

10 SKU

Maintenance and Service Guide 1–3

X=XGA (1024 × 768) 0=10.4-inch

W=DVD/CD-RW combination drive 0=no optical drive

8=combination modem/NIC/wireless LAN C=combination modem/NIC

Product Description

Table 1-2

Compaq Tablet PC TC1000 Models

The following Compaq Tablet PC TC1000 models use config. code LBSZ and feature:

■ Pen and PointStick keyboard

■ 6-cell, 4.0 Ah lithium ion (Li ion) battery pack

■ 16 MB of discrete video memory

■ 3-year warranty on parts and labor

CTC1000 T 100 X0 30 0 8 25 T

Asia Pacific Australia/New Zealand Belgium Denmark Europe International France French Canada French Canada

(NAFTA) Germany Italy

470045-252 470045-251 470045-238 470045-239 470045-240 470045-241 470045-237 470045-273

470045-242 470045-243

Japan Japan English Korea Norway Sweden Switzerland Ta i wa n United Kingdom United States United States

(NAFTA)

470045-248 470045-249 470045-254 470045-244 470045-245 470045-246 470045-253 470045-247 470045-236 470045-255

1–4 Maintenance and Service Guide

Product Description

Table 1-2

Compaq Tablet PC TC1000 Models

The following Compaq Tablet PC TC1000 models use config. code LBRZ and feature:

■ Pen and PointStick keyboard

■ 6-cell, 4.0 Ah Li ion battery pack

■ 16 MB of discrete video memory

■ 2-year warranty on parts and labor

CTC1000 T 100 X0 30 0 8 25 T

(Continued)

Belgium Denmark Europe International France Germany

470045-204 470045-205 470045-206 470045-207 470045-208

Italy Norway Sweden Switzerland United Kingdom

470045-209 470045-210 470045-211 470045-212 470045-213

The following Compaq Tablet PC TC1000 models use config. code LBQZ and feature:

■ Pen and PointStick keyboard

■ 6-cell, 4.0 Ah Li ion battery pack

■ 16 MB of discrete video memory

■ 1-year warranty on parts and labor

CTC1000 T 100 X0 40 W C 25 T

Japan 470050-336 includes Tablet PC Docking Station

CTC1000 T 100 X0 30 0 8 25 T

Asia Pacific Australia/New Zealand French Canada Japan

470045-155 470045-154 470045-150 470045-152

Japan English Korea Ta i wa n United States

470045-153 470045-157 470045-156 470045-149

CTC1000 T 100 X0 30 0 C 25 T

Asia Pacific Australia/New Zealand French Canada Korea

470044-786 470044-785 470044-784 470044-790

People’s

Republic of

China Ta i wa n United States

470044-787

470044-788 470044-783

Maintenance and Service Guide 1–5

Product Description

Table 1-2

Compaq Tablet PC TC1000 Models

The following models represent configure-to-order Compaq Tablet PC TC1000 models and use config. code LBQZ. These tablet PC models feature:

■ Pen and PointStick keyboard

■ 6-cell, 4.0 Ah Li ion battery pack

■ 16 MB of discrete video memory

■ 1-year warranty on parts and labor

CTC1000 T 100 X0 60 0 8 76 T

United States 470046-345

CTC1000 T 100 X0 60 0 8 38 T

United States 470046-344

CTC1000 T 100 X0 60 0 8 25 T

United States 470046-343

CTC1000 T 100 X0 60 0 C 76 T

United States 470046-352

CTC1000 T 100 X0 60 0 C 38 T

United States 470046-350

(Continued)

CTC1000 T 100 X0 60 0 C 25 T

United States 470046-349

1–6 Maintenance and Service Guide

Table 1-2

Compaq Tablet PC TC1000 Models

CTC1000 T 100 X0 30 0 8 76 T

United States 470046-342

CTC1000 T 100 X0 30 0 8 38 T

United States 470046-341

CTC1000 T 100 X0 30 0 8 25 T

United States 470046-340

CTC1000 T 100 X0 30 0 C 76 T

United States 470046-348

CTC1000 T 100 X0 30 0 C 38 T

United States 470046-347

CTC1000 T 100 X0 30 0 C 25 T

United States 470046-346

(Continued)

Product Description

Maintenance and Service Guide 1–7

Product Description

1.2 Features

■ 1.0-GHz Transmeta Crusoe 5800 processor with 512-KB

integrated cache

■ nVidia GeForce2Go graphics controller with 16 MB SDRAM

■ 256 MB high-performance Synchronous DRAM (SDRAM),

expandable to 768 MB

■ Microsoft Windows XP Tablet Edition

■ 10.4-inch XGA (1024 × 768) TFT display with over 16.7

million colors

■ Optional keyboard with PointStick pointing device

■ Internal combination Type III mini PCI 56Kbps, v.90/v.92

modem and wireless LAN 802.11b 10/100 network interface card (NIC)

■ Support for one Type II PC Card slot with support for both

32-bit CardBus and 16-bit PC Cards

■ Support for one Type III CompactFlash card

■ External 65 W AC adapter with power cord

■ 40 Watt Hour Li ion battery pack

■ 60-, 40-, or 30-GB high-capacity SMART hard drive, varying

by tablet PC model

■ Support for the following drives through the MultiBay

(with optional external MultiBay or docking station):

❏ 1.44-MB diskette drive

❏ 24X Max CD-ROM drive

❏ 8X Max CD-RW drive

1–8 Maintenance and Service Guide

Product Description

❏ 8X Max DVD-ROM drive

❏ 8X Max DVD-CDRW combination drive

❏ 40- or 30-GB hard drive

■ Support for the following connectors on the tablet PC:

❏ PC Card slot

❏ CompactFlash card slot

❏ RJ-45 network

❏ RJ-11 modem

❏ Universal Serial Bus

❏ External monitor

❏ AC power

❏ Stereo line out/headphone

❏ Mono microphone

❏ external MultiBay

❏ optional keyboard

❏ optional docking station

■ Support for the following connectors on the optional docking

station:

❏ external MultiBay

❏ RJ-45 network

❏ Universal Serial Bus

❏ External monitor

❏ AC power

❏ Stereo line out/headphone

Maintenance and Service Guide 1–9

Product Description

1.3 Clearing a Password

If the tablet PC you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS:

1. Remove the battery pack and mini PCI communications/ memory expansion slot cover. Refer to Section 5.3, “Preparing the Tablet PC for Disassembly,” for more information.

2. Remove the RTC battery (refer to Section 5.4, “Real Time Clock (RTC) Battery”).

3. Wait approximately five minutes.

4. Replace the RTC battery and reassemble the tablet PC. Do not reinsert the battery pack at this time.

5. Connect AC power to the tablet PC.

6. Turn on the tablet PC.

All passwords and all CMOS settings have been cleared.

1–10 Maintenance and Service Guide

1.4 Power Management

The tablet PC comes with power management features that extend battery operating time and conserve power. The tablet PC supports the following power management features:

■ Suspend

■ Hibernation

■ Setting customization by the user

■ Hotkeys for setting level of performance

■ Smart battery that provides an accurate battery power gauge

■ Battery calibration

■ Lid switch Suspend/resume

■ Power/Suspend button

■ Advanced Configuration and Power Management (ACP)

compliance

Product Description

Maintenance and Service Guide 1–11

Product Description

1.5 Tablet PC External Components

The external components on the front panel of the tablet are shown in Figure 1-3 and described in Table 1-3.

Figure 1-3. Front Panel Components

Table 1-3

Front Panel Components

Item Component Function

1 Wireless LAN activity

light

2 Battery light On: A battery pack is charging.

1–12 Maintenance and Service Guide

Off: The internal wireless LAN is off or not installed.

On: The internal wireless LAN is on and connected to a network.

Flashing: The internal wireless LAN is on, but is not connected to a network or properly configured.

Flashing: A battery pack that is the only available power source has reached a low-battery condition.

Table 1-3

Front Panel Components

Item Component Function

Product Description

(Continued)

3 AC adapter light On: AC power is being supplied through the

4 Journal launch button When the tablet PC is in Windows, opens

5 Tablet PC Input Panel

launch button

AC adapter.

and closes the Microsoft Journal application, which supports handwriting.

When the tablet PC is in Windows, opens the Microsoft Tablet PC Input Panel application, which includes a handwriting pad and an on-screen keyboard. While using the on-screen keyboard:

■ To enter the ctrl+alt+delete command,

press the button on the tablet PC with the pen tip or a small object such as the end of a paper clip.

■ To switch the top row of keys between

number keys and function keys, tap

Func the on-screen keyboard.

6 Rotate button Switches the image between landscape

and portrait orientation.

7 Microphone Inputs monaural sound.

Maintenance and Service Guide 1–13

Product Description

The tablet top side components are shown in Figure 1-4 and described in Table 1-4.

Figure 1-4. Top Side Components

Table 1-4

Top Side Components

Item Component Function

1 USB connector Connects an optional USB 2.0- or

1.1-compliant device.

2 PC Card eject button Ejects an optional PC Card from the PC

Card slot.

3 PC Card slot Supports an optional Type I or Type II 32-bit

(CardBus) or 16-bit PC Card.

4 Pen holder (shown with

pen 5 inserted)

6 Tablet PC tether eyelet Used with the tether eyelet on the pen,

1–14 Maintenance and Service Guide

Secures the pen to the tablet PC.

enables you to tether the pen to the tablet PC.

Table 1-4

Top Side Components

Item Component Function

Product Description

(Continued)

7 CompactFlash card

eject button

8 CompactFlash card slot Supports an optional Type I or Type II

9 External MultiBay

connector

10 RJ-11 telephone jack Connects a modem cable.

11 RJ-45 network jack Connects an Ethernet network cable.

12 LAN connection

lights (2)

13 External monitor

connector

14 AC power connector Connects an AC adapter or an optional DC

Ejects an optional CompactFlash card from the CompactFlash card slot.

CompactFlash card.

Connects an optional USB 2.0- or

1.1-compliant device.

Both lights off: The tablet PC is not connected to a LAN.

Both lights on: The tablet PC is connected to a LAN with a 100 Mbps link.

Green light on and yellow light off: The tablet PC is connected to a LAN with a 10 Mbps link.

Green light flashing: Information is transmitting through the LAN.

Connects an optional external monitor or projector.

cable, Auto/Air Cable, or Automobile Power Adapter/Charger.

Maintenance and Service Guide 1–15

Product Description

The tablet left side components are shown in Figure 1-5 and described in Table 1-5.

Figure 1-5. Left Side Components

Table 1-5

Left Side Components

Item Component Function

1 Security cable slot Attaches an optional security cable to the

tablet PC.

2 Screen protector

slots (2)

1–16 Maintenance and Service Guide

Secure the optional screen protector when it is attached to the tablet PC.

Product Description

Table 1-5

Left Side Components

Item Component Function

3 Air vent Allows airflow to cool internal components.

CAUTION: To prevent damage, the tablet PC shuts down if an

overheating condition occurs. Do not block the cooling vent. Avoid placing the tablet PC on a blanket, rug, or other flexible surface that may cover the vent area.

(Continued)

4 Universal alignment

slots (2)

5 Keyboard connector Connects an optional tablet PC keyboard to

6 Alignment key slot Accepts an alignment key to safeguard

Secure the portfolio, the optional screen protector, or an optional attachment, such as a tablet PC keyboard, to the tablet PC.

the tablet PC.

attachment procedures. For example, matching the alignment key on an optional tablet PC keyboard to the alignment key slot helps you correctly orient the tablet PC to the keyboard as you attach the tablet PC to the keyboard.

Maintenance and Service Guide 1–17

Product Description

The tablet right side components are shown in Figure 1-6 and described in Table 1-6.

Figure 1-6. Right Side Components

Table 1-6

Right Side Components

Item Component Function

1 Jog dial Functions like the enter and the up and

down arrow keys on a standard keyboard.

■ Press inward to enter a command.

■ Rotate upward to scroll upward.

■ Rotate downward to scroll downward.

2 Esc button While the tablet PC is:

■ Starting up and a flashing pointer is

displayed on the screen, opens the Setup utility.

■ In Windows, functions like esc on a

standard keyboard.

1–18 Maintenance and Service Guide

Table 1-6

Right Side Components

Item Component Function

Product Description

(Continued)

3 Windows security

button

When pressed with the pen tip or a small object such as the end of a paper clip while:

■ Windows is open, enters the

ctrl+alt+delete command.

■ The Setup utility is open, enters the

reset command.

4 Tab button When the tablet PC is in Windows,

functions like

tab on a standard keyboard.

5 Q menu button When the tablet PC is in Windows, opens or

closes the Q Menu.

6 Email launch button When the tablet PC is in Windows:

■ Until your Internet or network service is

set up, opens the operating system Internet connection wizard.

■ After your Internet or network service is

setup, opens your default email application.

7 Power switch When the tablet PC is:

■ Off, turns on the tablet PC.

■ On, initiates Standby.

■ In Standby, resumes tablet PC from

Standby.

■ In Hibernation, resumes tablet PC from

Hibernation.

If the system has stopped responding and Windows shutdown procedures cannot be used, slide and hold for 4 seconds to turn off the tablet PC.

8 Power/Standby light On: Tablet PC is on.

Flashing: Tablet PC is in Standby. Off: Tablet PC is off or in Hibernation.

Maintenance and Service Guide 1–19

Product Description

The tablet bottom side components are shown in Figure 1-7 and described in Table 1-7.

Figure 1-7. Bottom Side Components

Table 1-7

Bottom Side Components

Item Component Function

1 Docking alignment slots (2) Secure the tablet PC to an optional

Tablet PC Docking Station.

2 Speakers (2) Produce stereo sound.

3 Audio line-out jack Connects optional stereo

headphones or powered stereo speakers.

4 Headset jack Connects an optional headset,

such as a mobile telephone headset with a microphone and a monaural ear piece.

5 Microphone jack Connects an optional monaural

microphone.

1–20 Maintenance and Service Guide

Product Description

The components on the bottom of the tablet are shown in Figure 1-8 and described in Table 1-8.

Figure 1-8. Bottom Components

Table 1-8

Bottom Components

Item Component Function

1 Tilt feet (2) While the tablet PC is being used

in portrait orientation as a free-standing tablet, can elevate the top of the tablet PC to provide a comfortable writing and viewing angle.

2 Docking restraint latch recess Accepts the docking restraint latch

on an optional docking station to secure the tablet PC to the docking station.

Maintenance and Service Guide 1–21

Product Description

Table 1-8

Bottom Components

Item Component Function

3 Product identification label Contains the serial number of the

4 Docking connector Connects the tablet PC to an

5 Air vent Allows airflow to cool internal

CAUTION: To prevent damage, the tablet PC shuts down if an

overheating condition occurs. Do not block the cooling vent. Avoid placing the tablet PC on a blanket, rug, or other flexible surface that may cover the vent area.

6 Attachment release latch Releases an attachment, such as

(Continued)

tablet PC and a code describing the original configuration of the tablet PC. You will need the serial number if you call Compaq customer support.

optional docking station.

components.

the portfolio, an optional screen protector, or an optional tablet PC keyboard, from the universal attachment slots on the tablet PC.

7 Hard drive retention screws (2) Secure the hard drive bay cover to

the tablet PC.

8 Hard drive bay Holds the system hard drive.

9 Pad feet (2) Stabilize the tablet PC when the

tablet PC is placed as a free-standing tablet on a flat surface.

10 Battery pack Holds the battery pack.

11 Battery retention screw Secures the battery pack to the

tablet PC.

1–22 Maintenance and Service Guide

Product Description

Table 1-8

Bottom Components

Item Component Function

12 Battery quick check lights (3) On: Each light represents a

13 Battery quick check button Activates the battery quick

14 Battery pack release latch Releases the battery pack from

(Continued)

percent of a full charge. For example, when all three lights are on, the battery pack is fully charged.

Flashing: When one light is flashing, less than 10 percent of a full charge remains in the battery pack.

check lights, which display how much charge remains in the battery pack.

the battery bay.

15 Memory expansion and mini

PCI compartment cover retention screws (2)

16 Memory expansion and mini

PCI compartment

Secure the memory and Mini PCI compartment cover to the tablet PC.

Contains one memory slot for a PC133-compliant memory module.

Also holds an optional Mini PCI board, such as a modem board or a combination modem and wireless board.

Maintenance and Service Guide 1–23

Product Description

1.6 Keyboard Components

The front panel components on the optional keyboard are shown in Figure 1-9 and described in Table 1-9.

Figure 1-9. Keyboard Front Panel Components

Table 1-9

Keyboard Front Panel Components

Item Component Function

1 Alignment key Ensures the tablet PC is attached to the

keyboard in the correct orientation.

2 Keyboard hooks (2) Secure the tablet PC to the keyboard.

1–24 Maintenance and Service Guide

+ 146 hidden pages