This document contains proprietary
information that is protected by copyright.
All rights are reserved. No part of this
document may be photocopied, reproduced,
or translated to another language without
the prior written consent of Hewlett-Packard
Company.
Notices
Warranty
The information contained in this
document is subject to change without
notice.
Hewlett-Packard makes no
warranty of any kind with
regard to this material,
including, but not limited to,
the implied warranties of
merchantability and fitness for
a particular purpose.
Hewlett-Packard shall not be liable for
errors contained herein or for
incidental or consequential damages
in connection with the furnishing,
performance, or use of this material.
WARNING
The procedures described in this manual are
to be performed by HP-qualified service
personnel only.
Electrical Shock Hazard
Serious shock hazard leading to death or
injury may result if you do not take the
following precautions:
Ensure that the AC power outlet (mains)
●
has a protective earth (ground)
terminal.
Disconnect the printer from the power
●
source prior to performing any
maintenance.
Prevent water or any other liquids from
●
running onto electrical components or
circuits, or through openings in the
enclosure.
Electrostatic Discharge
See the beginning of Chapter 4's
Introduction on page 143 of this manual, for
precautions you should take to prevent
damage to the printer circuits from
electrostatic discharge.
WARNING
The Warning symbol calls attention to
a procedure, practice, or the like,
which, if not correctly performed or
adhered to, could result in personal
injury. Do not proceed beyond a
Warning symbol until the indicated
conditions are fully understood and
met.
CAUTION
The Caution symbol calls attention to
an operating procedure, practice, or
the like, which, if not correctly
performed or adhered to, could result
in damage to or destruction of part or
all of the printer. Do not proceed
beyond a Caution symbol until the
indicated conditions are fully
understood and met.
Customer Assurance
Customer Experience Section
Large Format Printing Division
Hewlett-Packard Española, S.A.
Avenida Graells, 501
08174 Sant Cugat del Vallès
Spain
Safety Symbols
General definitions of safety symbols are
given immediately after the table of
contents.
ENWWiii
iv NoticesENWW
Using this manual
This service manual contains information necessary to test, maintain, and service the following:
HP Designjet T120 Basic Printer 24 inchCQ891A
HP Designjet T520 Pro Printer 24 inchCQ890A
HP Designjet T520 Pro Printer 36 inchCQ893A
For information about using these printers, see the user's guide.
Readership
The procedures described in this service manual are to be performed by HP Certified service personnel
only.
Part numbers
Part numbers for printer service parts are located in
FeatureHP Designjet T120HP Designjet T520More information
Paper sourceRoll and multi-sheet traySee the user's guide
Hardware differencesStand as an accessory, no
roll cover
ConnectivityWi-Fi, Fast Ethernet LAN, USBImportant! LAN and Wi-Fi are
Web ServicesAutomatic firmware upgrade
HP Designjet ePrint & Share
Printing by email
Speed70 s per page on A1/D35 s per page on A1/D
ResolutionUp to 1200 × 1200 dpiUp to 1200 × 2400 dpi
Memory and languages256 MB, HP-PCL3
(processing in printer)
SuppliesHP 711 29 ml Cyan, Magenta, Yellow
HP 711 38 ml and 80 ml Black
Stand in box, roll cover
1 GB, HP-GL/2 (processing
in computer)
not compatible
The printer needs to be
Internet-connected: Web
Services do not work with a
USB connection. For some
configurations, the latest
firmware release is needed.
Manual firmware upgrade is
available in both printers via
HP Designjet Utility
(Windows) or HP Utility (Mac
OS). The same firmware file
is used for T120 and T520.
Ink cartridges and printhead
can be replaced by the
customer.
ENWW
One on-axis printhead for all colors
Overview
1
Using the front panel
The front panel is a touch-sensitive screen with a graphical user interface; it is located on the front left of
the printer. It gives you complete control of your printer: from the front panel, you can print, view
information about the printer, change printer settings, perform calibrations and tests, and so on. The
front panel also displays alerts (warning and error messages) when needed.
The front panel has a large central area to display dynamic information and icons. On the left and right
sides you can see up to six fixed icons at different times. Normally they are not all displayed at the
same time.
To the right of the front panel is the Power key, with which you can turn the printer on or off. The key is
illuminated when the printer is on. It flashes when the printer is in transition between on and off.
Left and right fixed icons
●
●
●
●
●
●
●
Home screen dynamic icons
The following items are displayed only on the home screen.
●
●
●
shows the status of the wireless connection: if the blue light is shining, the wireless connection is
active.
Press
Press
Press
Press
Press
Press
At the top left of the home screen is a message telling you which paper source is active.
Press
Press
cable is connected,
to return to the home screen.
to view help about the current screen.
to go to the previous item.
to go to the next item.
to go back to the previous screen.
to cancel the current process.
to view Web Services status and display your printer’s email address.
to view connectivity status information and to perform network configuration. If a network
is displayed instead.
NOTE: It is not possible to use wireless and wired network connections simultaneously.
Press
●
2Chapter 1 Printer fundamentalsENWW
to view ink information.
Press
●
to change printer settings.
●
Press
●
Press
●
Press
●
Press
to load, unload, and change options for roll paper.
to change options for the multi-sheet tray, or to activate it.
to load, unload, and change options for single sheets.
to access HP Designjet ePrint & Share.
NOTE: The active paper source is indicated by a slightly larger icon, with a white tick in a green
circle:
.
If the printer is left idle for some time, it goes into sleep mode and switches off the front-panel display.
To change the time that elapses before sleep mode, press
, then Printer preferences > Sleep.
You can set a time between 5 and 240 minutes.
The printer wakes from sleep mode and switches on the front-panel display whenever there is some
external interaction with it.
The following table shows an overview of the two types of support menu available, for more details see
Entering the support menus on page 102.
NOTE: The icons mentioned in this table will not be visible in the front panel: you must press the front
panel in the places where they normally appear, as shown in the front panel illustration at the start of
this section.
LabelDescription
Support menu: This can be used by customers under the
guidance of phone call agents assisting remotely. Using this
menu, customers can perform troubleshooting tasks and
access printer information.
Extended Support menu: Service engineers onlyFrom the Home screen, press the following icons one after the
Start-up sequence
There are three states between power-on and the Home screen:
1.Electronics initialization
2.Firmware initialization
From the Home screen, press the following icons one after the
other:
If there is a system error, you may not be able to reach the
home screen. In this case, press the Power button and hold it
down for 15 seconds.
other:
, ,, .
, , , .
ENWW
3.Mechanical initialization
Start-up sequence
3
State 1: Electronics initialization
1.The front panel moves from flashing white light to turning dark.
2.The printer reads the firmware.
NOTE: At this stage, if something is broken, it will not be possible to enter the Support menu. To
diagnose what is happening, go to the front panel blank troubleshooting. (and add here the link).
Subsequently, you can enter the Support menu to troubleshoot if necessary.
State 2: Firmware initialization
1.The HP logo appears with a static bar.
2.Bundle board and ASICs are initialized.
3.The HP logo changes.
State 3: Mechanical initialization
1.A basic check of servos
2.A check that the Scan Axis and Paper Axis are unobstructed by scraps of paper or other items
3.Paper and print system initialization
Initialization flow summary
Time (sec)Printer stateVisual and acoustic information
0Power onUsing the Power button
10Electronics initialization
4Chapter 1 Printer fundamentalsENWW
Time (sec)Printer stateVisual and acoustic information
27Mechanical initialization
1. Basic check of servosSound of the printer's motors
2. Scan Axis, Paper Axis checkCarriage movement
3. Paper and print system initializationPaper movement
45Ready state
NOTE: Initialization lasts around 45 s if there was a clean power-off (using the front panel Power
button). If there was a dirty power-off, the printer will require more time to inititialize (to ensure that the
printhead is in a good state).
Subsystems
Covers
Functionality
These parts cover the printing mechanism and act as protection from potential knocks or dust. They also
prevent the customer from coming into contact with unsafe parts during the operation of the printer.
Finally, the covers complement the style and aesthetics of the printer.
The T120 and T520 printers have covers of different colors, and a different configuration of the roll
cover, as seen in the following table:
HP Designjet T120HP Designjet T520
Roll CoverNot PresentTransparent
Top CoverOpaque BlackTransparent
Output PlatenBlack-BlackberryBlack-Olive
Output TrayBlack-OliveBlack-Olive
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Subsystems
5
Components
Other than the cosmetic aspects of the covers, there are several sensors related to the subsystem covers.
The sensors are designed to detect the status of the cover, open or closed.
The Ink Cartridge Cover Sensor senses whether the Ink Cartridge Cover is open or closed.
●
Opening the Ink Cartridge Cover starts ink cartridge replacement automatically. The sensor is
hosted in the printer chassis.
The Central Cover hosts the Top Cover Sensor to sense whether the Top Cover is open or closed.
●
IMPORTANT: Be careful to avoid damaging the sensor while removing the Central Cover. See
Central Cover on page 172.
The Output Tray Sensor senses whether the Output Tray is open or closed. To avoid paper jams
●
while printing on roll paper, the tray should be closed.
IMPORTANT: Damage to the covers can cause the sensors to malfunction.
Removal and installation
In order to proceed with the removal and installation of the covers its important to bear in mind their
cosmetic aspects, some surfaces of the covers have a glossy finish, which requires maximum attention
as they are very delicate and susceptible to scratches and finger marks. It is recommended that you use
gloves for any service operation involving the covers.
Due to the layout of the covers, it is important to bear in mind that some parts require removal before
you can remove a specific cover.
Right Cover requires Front Cover removal.
●
Left Cover requires Front and Ink Cartridge Cover removal.
●
Roll Cover requires Right and Left Cover removal.
●
6Chapter 1 Printer fundamentalsENWW
Top Cover requires Front Panel assembly removal.
●
Central Cover requires Right Cover and Left Cover removal.
●
Related tests
Sensor tests for the Top Cover, Ink Cartridge Cover, and Output Tray operation. See Diagnostics menu
on page 106.
Electronics
Other than the sensor boards, there are no electronics related to this subsystem.
Printhead health systems: Service Station, Primer system, and Left
Spittoon
Functionality
The service station is responsible for printhead maintenance. It takes action to clean ink residues and
service ink nozzles, and prevents ink from drying in critical zones by capping the printhead once
printing has finished.
The Primer system provides the necessary air pressure to the printhead to perform initialization. This
system also provides pressure to the necessary printhead service operations (by boosting air which
pushes ink out through the printhead nozzles, cleaning residues of dried ink and other particles).
The Left spittoon is a small container located to the left of the print-zone area, this is the area used by
the printhead to “spit” a small amount of ink at the end/beginning of the printing swath in order to
ensure correct nozzle heath for left-to-right printing.
Components
ENWW
Subsystems
7
ItemFunction
Off-axis coupling assemblyThis is a rubber spring link located on the side plate of the
Prime PumpThis is an air pump which provides the necessary pressure for
Primer TubesThe tubes take the air from the Prime Pump to the off-axis
Notes and considerations
scan axis (area where the Carriage moves). It links the primer
system with the Carriage when the Carriage is located in its
maximum left position. This system ensures the pressure from
the primer reaches the printhead for nozzle servicing.
printhead servicing and nozzle repair. The Prime Pump is
suspended on a rubber holder to minimize the noise that the
Prime Pump makes while in operation.
coupling. There is a T link feature connected to a tube that
goes inside the service station; the purpose of this tube is to
release the air pressure from the system. The tube is pinched
by the shuttle of the service station when reaching a certain
position; this action closes the circuit and allows the system to
be pressurized. With the movement of the service station the
tube is released, allowing the pressure from the system to
escape.
Any leakage in the primer system will generate poor or no priming, this will affect nozzle heath (or
even cause the printhead startup to fail). Bear in mind that the system is not just for the Prime Pump and
tubes, the prime pressure is transmitted via the off-axis coupling to the Carriage and from there to the
printhead assembly and from there to the cartridges.
NOTE: There is no pressure sensor in the system. The Prime Pump operates at a certain time to reach
a specific pressure level, the system is depressurized by releasing the pinching of the release tube in the
Service Station (by moving the service station).
NOTE: It is important to ensure the Carriage reaches the maximum left position; if not, the off-axis
coupling will not connect the Prime Pump with the Carriage. Also, the coupling is made of a rubbery
material, degradation of the material will affect Primer performance due to air leaks.
Electronics
The control driver of the Prime Pump is located on the remote controller board located on the right-hand
side of the printer. There is no encoder for the Prime Pump. This pump is managed only by a DC motor
activated for a certain period of time to create the required priming pressure.
8Chapter 1 Printer fundamentalsENWW
Service Station system
Functionality
ItemFunction
Printhead WipersThese are rubber paddles that are passed through the nozzle
plate of the printhead with the Service Station movement. They
clean the excess ink from the nozzle plate with a rubbing
action.
Printhead CapThis caps and protects the nozzles from drying when they are
not printing.
Service Station Motor systemThis moves the shuttle with the wiper and the cap so that these
two items can perform their functions. The system is composed
of a DC motor and an encoder disk with an encoder sensor to
read the motor position.
Bottom SpittoonThis part acts as an ink reservoir when spitting and nozzle
health operations are performed. It contains diapers that
prevent the ink becoming liquid.
Top SpittoonThis seals the reservoir and completes the main body of the
service station.
ENWW
Subsystems
9
ItemFunction
Absorber BaseThis is made of foam and is located under the service station
Wiper ShuttleThis mobile part is propelled by the motor that contains the
Notes and considerations
The service station is offered as a complete service part for full replacement. The failures from this
subsystem are usually related to the mobile parts: motor or encoder failures that prevent the shuttle from
reaching the positions for capping or uncapping.
on top of the printer structure. It works as an additional diaper
in case ink spills out of the Service Station.
Wiper and Cap. Depending on the position, spitting, wiping,
capping, or priming can take place:
Spitting: The printhead “spits” a little ink into the spittoon to
get the nozzles conditioned and ready for the next swath of
printing.
Wiping: A physical action to pass the rubber wipers through
the printhead nozzles.
Capping: Parking the printhead to maintain nozzle heath
during printer inactivity, with a surrounding seal.
Priming: Squirts ink through the nozzles to clean and
unblock them.
With the life primer system, tube pinching can present an issue (although it is designed to function for
the life of the printer).
When the Service Station is replaced, it is mandatory to reset the Preventive Maintenance Kit for the
Service Station, this will trigger a simple calibration that is done with the Service Station on the next
printer startup. The calibration measures the length of the Service Station (shuttle front bump to shuttle
rear bump), which ensures a correct capping position.
Electronics
All the controlled movements for the Service Station are done from the remote-controlled board located
on the right-hand side of the printer. Issues with the Service Station can also be related to this control
board.
Paper path and Cutter
Functionality
The paper path
This comprises all the elements of the printer in contact with the paper, designed to hold, move, and
manage it in a controlled manner in order to print.
Paper can be loaded using a roll, which is mounted on the rear spindle, or single sheets loaded from
the Multi-Sheet Tray, or single sheets loaded singly.
The paper passes from its source (Roll, Single Tray, or Multi-Sheet Tray) until it touches the Out-Of-Paper
Sensor, when the printer detects the presence of the paper and proceeds to load it.
10Chapter 1 Printer fundamentalsENWW
To perform the paper feed, the printer catches the paper in between the Drive Roller and the Pinch
Rollers (Pinch Rollers are spring-loaded pushing the paper down on top of the Drive Roller), then the
paper is pushed forwards on top of the Print Platen in the print zone, which is where the printing
operation is performed. The paper advance is provided by a motor that moves the Drive Roller. The
exact position of the Drive Roller and hence the paper is controlled by an Encoder Disk located on the
roller axis.
The printed paper then passes between the Output Shaft and the Starwheels (which keep the paper
tension as flat as possible for printing) to exit on the Output Platen, where it is held in case of cut sheet
or is cut to fall on the output basket in the case of roll paper.
The Output Shaft is designed to over-advance the Drive Roller movement slightly, and hence create the
necessary paper tension to keep the paper as flat as possible. The Starwheels are spring-loaded and
are designed to create force on top of the paper, this is done so as to leave the paper unmarked and at
the same time allow the Output Shaft force to be appropriately transmitted.
In the Roll configuration, the rewinder module generates back force while printing to facilitate paper
control.
A key electrical element of the paper path is the Paper Sensor (also known as the Out-Of-Paper Sensor
or OOPS). This sensor is located at the beginning of the Print Platen; it detects paper insertion for roll
load and single-sheet load.
Electronics
In the paper-path driving system, the only electrically active element is the Drive Roller. The Drive Roller
is impelled by the drive roller motor and it contains an Encoder Disk on the axis to determine its
position. The Encoder Disk is read by two sensors. One, the “encoder sensor”, designed to read the
encoder, counts the Encoder Disk (the Encoder Disk outer marks) and another one, the “encoder index
sensor”, determines the start position (the 0 position) of the Drive Roller by reading the inner thicker
lines of the Encoder Disk.
ENWW
NOTE: Every time the printer starts up, it searches for the 0 position of the Drive Roller. If this search
fails (which means that the index sensor is faulty), the printer will give a system error and will be unable
to initialize.
Subsystems
11
The roll paper input system
Functionality
This system keeps the roll in place and ensures controlled rotation.
It contains the rewinder, which rewinds the paper for paper ejection, and provides an opposite tension
to the paper advance for better paper control.
The Left Support encloses the Rewinder Motor and Encoder, containing a set of gears that transmit
●
the Rewinder motion to the spindle. There is a V-shaped spring to load and fix the spindle in
position.
The Right Support holds the spindle in position to rotate over passive rollers.
●
In the T520, the right support also contains the dampers for the roll cover opening movement
control (the internal dampers perform a braking action preventing sudden movement during the
opening operation).
NOTE: The right support for the T120 models does not contain dampers. The T120 and T520
have two different assemblies from the factory, nevertheless both can be replaced by the damper
option of T520 (identical from the external point of view), and there is only one service part
available.
The spindle is designed to hold the paper rolls, and receive the motion from the rewinder gear in
●
the Left Support. It consists of a central bar and two hubs; the right hub is fixed to determine the
right-side loading position of the paper, and the moveable left hub adjusts to the width of the
paper.
The Roll Cover (T520 only) shields the roll from dust.
●
NOTE: The Roll Cover is a passive part, with no sensor: the printer does not know its status.
12Chapter 1 Printer fundamentalsENWW
Electronics
The Rewinder Motor and Encoder system are directly controlled by the Main PCA.
The paper output system
Functionality
The system ensures that the printed paper follows a controlled path and acquires a certain shape in
order to be delivered properly to the user. It also has a cosmetic function.
The system includes a set of three telescopic trays, which are extended to collect the cut-sheet paper
printed from the Multi-Sheet Tray.
There are two roll-paper control tabs that are deployed automatically when the telescopic trays of the
Output Tray are in the closed position. This is a purely mechanical action as the tabs are pushed up by
the output trays when closed. The purpose of those tabs is to control the shape of the roll paper when
coming out of the paper path.
The Front Cover is located underneath the Output Platen.
Electronics
The only electronic component related to the Output Platen is the Output Tray Sensor located
underneath the output trays. The sensor is activated when the three output trays are fully closed. The
sensor cable is routed via the front of the machine and is directly connected to the main PCA.
The Cutter system
The Cutter cuts the paper after the print has completed.
It comprises 1) a cutter module that cuts the paper with two rotary blades, 2) a Cutter Bridge attached
to the Carriage that catches and releases the Cutter to perform the cutting operation and then to leave it
in capping position, 3) a Cutter Guide that holds the movement of the Cutter along the printer width.
ENWW
Subsystems
13
In order to operate the Cutter, it needs to be in the parked position. If not, the Cutter will not be
engaged by the Cutter Bridge and the printer will not perform the cutting action.
Whenever the printer initializes, it performs a parking movement with the Carriage to ensure that the
Cutter is left in the appropriate position.
The printer does not have any feedback about the cutter engagement action. Hence, if for any reason
the engagement is not performed correctly, the printer will continue operating as if the engagement has
occurred.
How activation works
1.Pre-activation phase: The Cutter Engagement Feature of the Bridge gets into the funnel of the
Cutter Module grooving the Cutter to ensure the correct position for activation.
14Chapter 1 Printer fundamentalsENWW
2.Hook catching: The cutter bridge continues moving to the left pushing down the cutter hook (in
orange), after the left side of the cutter bridge passes the Carriage stops and the cutter hook
returns to its position due to its spring motion.
3.Cutter action: The left feature of the cutter bridge pushes the cutter to the left, performing the
cutting operation.
ENWW
Subsystems
15
How deactivation works
1.Disengagement: Hook Bridge changes direction moving now from right to the left, so that Cutter
Hook slides out of the Cutter Catch Feature.
2.Move-away action: the Cutter Hook deactivates from the bridge by passing in front of it.
Accessory tray and right gear module
Functionality
The accessory tray holds and loads the cut-sheet paper for the printer. The accessory tray itself is a
completely mechanical system with no electronics or motors. All the motion drives for both picking and
paper drive are or created or transmitted by the Right Gear module located on the right-hand side of
the printer, behind the Service Station.
16Chapter 1 Printer fundamentalsENWW
The Right Gear module has two main functions. It contains the motor encoder and gear drive system for
the picking mechanism, and it contains the gear train system to transmit the movement from the drive
roller to the accessory tray.
ENWW
Subsystems
17
Right Gear module functionality
The Right Gear module has two different functions associated with the Multi-Sheet Tray.
1.The paper drive from the Multi-Sheet Tray into the platen area (until the cut sheet reaches the drive
roller area).
The intermediate shaft in the Multi-Sheet Tray is driven by the drive roller through a gear train
inside the Right Gear module. The intermediate shaft meshes with the Multi-Sheet Tray gear
interface (red gear in the picture) at the end of the train. A swing arm engages the gear train
when the Drive Roller is driven backwards (as shown in the picture), driving the intermediate shaft
forwards. When the Drive Roller is driven forwards, the swing arm disengages from the gear train
and the intermediate shaft is not driven. This action is to prevent reverse paper movement to be
transmitted to the Multi-Sheet Tray.
18Chapter 1 Printer fundamentalsENWW
2.Picking functionality drive system
The Multi-Sheet Tray pick drive assembly is mounted in the right side gear module. The assembly
contains a DC motor and pinion, belt, cluster pulley, and gear. An encoder (not shown, but it is
located in front of the white gear shown in the picture) is read by the encoder sensor (in red in the
picture) to servo-control the pick drive.
Right Gear and Multi-Sheet Tray interface
The two gears from the Right Gear module interface with the Multi-Sheet Tray by location once the
Multi-Sheet Tray is locked in position; both gears can be considered fully engaged.
Multi-Sheet Tray functionality
The function of the Multi-Sheet Tray is to pick and feed the cut-sheet paper until the paper is grabbed by
the drive roller (drive roller and pinch system).
The actions performed for those operations are (1) sheet pick and (2) sheet input.
1. Sheet pick
This movement is transmitted through a lateral gear chain in the Multi-Sheet Tray towards the swing
arm, which is pushed towards the paper, and the picking mechanism located at the bottom of the MultiSheet Tray, which separates the top sheet from the stack of pages.
ENWW
Subsystems
19
20Chapter 1 Printer fundamentalsENWW
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