The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
First Edition: September 2015
Document Part Number: 829769-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take full
advantage of Windows 10 functionality. See
for http://www.microsoft.com details.
Safety warning notice
WARNING!To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or
rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such
as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the useraccessible surface temperature limits defined by the International Standard for Safety of Information
Technology Equipment (IEC 60950).
2 Getting to know your computer ...................................................................................................................... 5
Left side ............................................................................................................................................................... 11
Right side ............................................................................................................................................................. 12
3 Illustrated parts catalog .............................................................................................................................. 14
Locating the serial number, model number, product number, and warranty information ............................... 14
Computer major components ............................................................................................................................. 15
Miscellaneous parts ............................................................................................................................................. 22
4 Removal and replacement preliminary requirements ..................................................................................... 25
Service considerations ........................................................................................................................................ 25
Plastic parts ....................................................................................................................................... 25
Cables and connectors ...................................................................................................................... 25
9 Backing up, restoring, and recovering ........................................................................................................... 66
Creating recovery media and backups ................................................................................................................ 66
Creating HP Recovery media (select products only) ........................................................................ 66
Using Windows tools ........................................................................................................................................... 67
Restore and recovery .......................................................................................................................................... 68
Recovering using HP Recovery Manager .......................................................................................... 68
What you need to know before you get started ............................................................ 68
Using the HP Recovery partition (select products only) ................................................ 69
Using HP Recovery media to recover ............................................................................. 69
Changing the computer boot order ................................................................................ 70
Removing the HP Recovery partition (select products only) ......................................... 71
10 Statement of Volatility .............................................................................................................................. 72
Questions and answers ....................................................................................................................................... 76
vi
11 Power cord set requirements ...................................................................................................................... 78
Requirements for all countries ........................................................................................................................... 78
Requirements for specific countries and regions ............................................................................................... 78
Index ............................................................................................................................................................. 81
vii
viii
1Product description
CategoryDescriptionHP Stream Notebook PCHP Stream 11 Pro G2
CategoryDescriptionHP Stream Notebook PCHP Stream 11 Pro G2
Notebook PC
Keyboard/pointing devices
(continued)
Power requirementsSupports a 2-cell, 37-WHr,
SecurityTrusted platform module (TPM)
Operating systemPreinstalled: Windows 10
Support for modern trackpad
gestures
Taps enabled as default
4.96-AHr, Li-Ion battery
Supports 65-W HP Smart AC
adapter (non-PFC, EM, 4.5-mm)
and 45-W HP Smart AC adapter
(non-PFC, RC, 4.5-mm)
2.0
Security cable lock
For developed market (ML):
Windows Home Entry NB with
OneDrive and Windows Home
Entry NB with Office 365
Personal AFO
For Emerging Market (EM/SL):
●
Windows Home China
Language Edition CPPP
●
Windows Home Entry NB
with OneDrive
●
Windows Home Entry NB
with Office 365 Personal
AFO
√√
√√
√√
√
Preinstalled: Windows 10√
ServiceabilityEnd-user replaceable part: AC
adapter
√√
4Chapter 1 Product description
2Getting to know your computer
Locating hardware
To find out what hardware is installed on your computer:
▲
Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To find out what software is installed on your computer:
▲
Select the Start button, and then select All apps.
‒ or –
Right-click the Start button, and then select Programs and Features.
Locating hardware5
Display
ItemComponentDescription
(1)WLAN antennas* (right WLAN antenna on select
products only)
(2)WWAN antennas* (select products only)Send and receive wireless signals to communicate with WWANs.
(3)Internal microphonesRecord sound.
(4)Webcam lightOn: The webcam is in use.
(5)Webcam
‒ or –
3D camera (select products only)
(6)Internal display switchTurns off the display and initiates Sleep if the display is closed
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country
or region.
Send and receive wireless signals to communicate with WLANs.
Records video and captures photographs. Some models allow
you to video conference and chat online using streaming video.
To use the webcam:
▲
Type camera in the taskbar search box, and then
select Camera.
To use the 3D camera:
▲
See the computer User’s Guide.
while the power is on.
NOTE: The internal display switch is not visible from
the outside of the computer.
6Chapter 2 Getting to know your computer
Buttons
ItemComponentDescription
(1)Power button
●
When the computer is off, press the button to turn on
the computer.
●
When the computer is on, press the button briefly to
initiate Sleep.
●
When the computer is in the Sleep state, press the button
briefly to exit Sleep.
●
When the computer is in Hibernation, press the button
briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineffective, press and hold the power button
down for at least 5 seconds to turn off the computer.
To learn more about your power settings, see your
power options.
▲
Type power in the taskbar search box, and then select
Power and sleep settings.
‒ or –
Right-click the Start button, and then select
Power Options.
Buttons7
Keys
ItemComponentDescription
(1)esc keyDisplays system information when pressed in combination with
the fn key.
(2)fn keyExecutes frequently used system functions when pressed in
combination with the esc key, action keys, or the spacebar.
(3)Windows keyOpens the Start menu.
NOTE: Pressing the Windows key again will close
the Start menu.
(4)Action keysExecute frequently used system functions.
8Chapter 2 Getting to know your computer
Lights
ItemComponentDescription
(1)Power light
(2)Caps lock lightOn: Caps lock is on, which switches the key input to all
(3)Mute light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display
and other unneeded components.
●
Off: The computer is off or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
capital letters.
●
Amber: Computer sound is off.
●
Off: Computer sound is on.
Lights9
TouchPad
ItemComponentDescription
(1)TouchPad zoneReads your finger gestures to move the pointer or activate items
(2)Left TouchPad buttonFunctions like the left button on an external mouse.
on the screen.
(3)Right TouchPad buttonFunctions like the right button on an external mouse.
10Chapter 2 Getting to know your computer
Left side
ItemComponentDescription
(1)Security cable slotAttaches an optional security cable to the computer.
(2)SIM card slot (select products only)Supports a wireless SIM card.
(3)USB 2.0 portConnects an optional USB device, such as a keyboard, mouse,
NOTE: The security cable is designed to act as a deterrent,
but it may not prevent the computer from being mishandled
or stolen.
external drive, printer, scanner or USB hub.
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, refer to
the Regulatory, Safety, and Environmental Notices.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(5)Power light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display
and other unneeded components.
●
Off: The computer is off or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
Left side11
Right side
ItemComponentDescription
(1)HDMI portConnects an optional video or audio device, such as a high-
(2)USB 3.0 portConnects an optional USB device, such as a keyboard, mouse,
(3)Memory card readerReads optional memory cards that enable you to store, manage,
definition television, any compatible digital or audio component,
or a high-speed HDMI device.
external drive, printer, scanner or USB hub.
share, or access information.
To insert a card:
1.Hold the card label-side up, with connectors facing
the computer.
2.Insert the card into the memory card reader, and then
press in on the card until it is firmly seated.
To remove a card:
▲
Press in on the card, and then remove it from the memory
card reader.
(4)AC adapter/battery light
(5)Power connectorConnects an AC adapter.
●
White: The AC adapter is connected and the battery is
fully charged.
●
Blinking white: The AC adapter is disconnected and
the battery has reached a low battery level.
●
Amber: The AC adapter is connected and the battery
is charging.
●
Off: The battery is not charging.
12Chapter 2 Getting to know your computer
Bottom
ItemComponentDescription
(1)Speakers (2)Produce sound.
Bottom13
3Illustrated parts catalog
NOTE:HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Locating the serial number, model number, product number, and
warranty information
The product name (1), serial number (2), product number (3), warranty information (4), and
model number (5), are located on the bottom of the computer. This information may be needed when
travelling internationally or when contacting support.
14Chapter 3 Illustrated parts catalog
Computer major components
Computer major components15
ItemComponentSpare part number
(1)Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part
information, see Display assembly subcomponents on page 21.
(2)Keyboard/top cover (includes keyboard cable):
In ash silver finish with black keys for use only on HP Stream 11 Pro G2 Notebook PC computer models:
For use in Canada832490-DB1
For use in Japan832490-291
For use in the United States832490-001
Keyboard/top cover (includes keyboard cable):
In cobalt blue finish with white keys for use only on HP Stream Notebook PC computer models:
For use in Belgium830788-A41
For use in Bulgaria830788-261
For use in Canada830788-DB1
For use in the Czech Republic and Slovenia830788-FL1
For use in Denmark, Finland, and Norway830788-DH1
For use in France830788-051
For use in Germany830788-041
For use in Greece830788-151
For use in Hungary830788-211
For use in Israel830788-BB1
For use in Italy830788-061
For use in Japan830788-291
For use in Latin America830788-161
For use in the Netherlands830788-B31
For use in Portugal830788-131
For use in Romania830788-271
For use in Russia830788-251
For use in Saudi Arabia830788-171
For use in Slovenia830788-BA1
For use in South Korea830788-AD1
For use in Spain830788-071
For use in Switzerland830788-BG1
For use in Taiwan830788-AB1
For use in Thailand830788-281
For use in Turkey830788-141
16Chapter 3 Illustrated parts catalog
ItemComponentSpare part number
For use in the United Kingdom830788-031
For use in the United States830788-001
Keyboard/top cover (includes keyboard cable):
In violet purple blue finish with white keys for use only on HP Stream Notebook PC computer models:
For use in Belgium830802-A41
For use in Bulgaria830802-261
For use in Canada830802-DB1
For use in the Czech Republic and Slovenia830802-FL1
For use in Denmark, Finland, and Norway830802-DH1
For use in France830802-051
For use in Germany830802-041
For use in Greece830802-151
For use in Hungary830802-211
For use in Israel830802-BB1
For use in Italy830802-061
For use in Japan830802-291
For use in Latin America830802-161
For use in the Netherlands830802-B31
For use in Portugal830802-131
For use in Romania830802-271
For use in Russia830802-251
For use in Saudi Arabia830802-171
For use in Slovenia830802-BA1
For use in South Korea830802-AD1
For use in Spain830802-071
For use in Switzerland830802-BG1
For use in Taiwan830802-AB1
For use in Thailand830802-281
For use in Turkey830802-141
For use in the United Kingdom830802-031
For use in the United States830802-001
(3)Power button board
NOTE: The power button board spare part kit does not include the power button board
cable. The power button board cable is available using spare part number 830757-001.
(12)Connector board (includes audio jack and USB port):
NOTE: The connector board spare part kit does not include the connector board cable. The connector board cable is
available using spare part number 830759-001.
For use only on HP Stream Notebook PC computer models equipped with WWAN capability
(includes SIM slot and WWAN slot)
For use only on computer models not equipped with WWAN capability830801-001
756055-011
830758-001
(13)System board (includes HDMI port, micro-SD card reader slot, USB port, WLAN slot, and replacement thermal material):
For use only on HP Stream Notebook PC computer models:
Equipped with an Intel Celeron N3150 1.60-GHz (SC turbo up to 2.08-GHz) quad core
processor (1600-MHz FSB, 2.0-MB L2 cache, 4.0 W), 4.0-GB of system memory, 64-GB of
eMMC system storage, and the Windows 10 Professional operating system
Equipped with an Intel Celeron N3150 1.60-GHz (SC turbo up to 2.08-GHz) quad core
processor (1600-MHz FSB, 2.0-MB L2 cache, 4.0 W), 4.0-GB of system memory, 64-GB of
eMMC system storage, and a non-Windows operating system
18Chapter 3 Illustrated parts catalog
830813-601
830813-001
ItemComponentSpare part number
Equipped with an Intel Celeron N3150 1.60-GHz (SC turbo up to 2.08-GHz) quad core
processor (1600-MHz FSB, 2.0-MB L2 cache, 4.0 W), 2.0-GB of system memory, 64-GB of
eMMC system storage, and the Windows 10 Professional operating system
Equipped with an Intel Celeron N3150 1.60-GHz (SC turbo up to 2.08-GHz) quad core
processor (1600-MHz FSB, 2.0-MB L2 cache, 4.0 W), 2.0-GB of system memory, 64-GB of
eMMC system storage, and a non-Windows operating system
Equipped with an Intel Celeron N3150 1.60-GHz (SC turbo up to 2.08-GHz) quad core
processor (1600-MHz FSB, 2.0-MB L2 cache, 4.0 W), 2.0-GB of system memory, 32-GB of
eMMC system storage, and the Windows 10 Professional operating system
Equipped with an Intel Celeron N3150 1.60-GHz (SC turbo up to 2.08-GHz) quad core
processor (1600-MHz FSB, 2.0-MB L2 cache, 4.0 W), 2.0-GB of system memory, 32-GB of
eMMC system storage, and a non-Windows operating system
Equipped with an Intel Celeron N3050 1.60-GHz (SC turbo up to 2.16-GHz) dual core
processor (1600-MHz FSB, 2.0-MB L2 cache, 4.0 W), 4.0-GB of system memory, 64-GB of
eMMC system storage, and the Windows 10 Professional operating system
Equipped with an Intel Celeron N3050 1.60-GHz (SC turbo up to 2.16-GHz) dual core
processor (1600-MHz FSB, 2.0-MB L2 cache, 4.0 W), 4.0-GB of system memory, 64-GB of
eMMC system storage, and a non-Windows operating system
Equipped with an Intel Celeron N3050 1.60-GHz (SC turbo up to 2.16-GHz) dual core
processor (1600-MHz FSB, 2.0-MB L2 cache, 4.0 W), 2.0-GB of system memory, 64-GB of
eMMC system storage, and the Windows 10 Professional operating system
Equipped with an Intel Celeron N3050 1.60-GHz (SC turbo up to 2.16-GHz) dual core
processor (1600-MHz FSB, 2.0-MB L2 cache, 4.0 W), 2.0-GB of system memory, 64-GB of
eMMC system storage, and a non-Windows operating system
830812-601
830812-001
830811-601
830811-001
830816-601
830816-001
830815-601
830815-001
Equipped with an Intel Celeron N3050 1.60-GHz (SC turbo up to 2.16-GHz) dual core
processor (1600-MHz FSB, 2.0-MB L2 cache, 4.0 W), 2.0-GB of system memory, 32-GB of
eMMC system storage, and the Windows 10 Professional operating system
Equipped with an Intel Celeron N3050 1.60-GHz (SC turbo up to 2.16-GHz) dual core
processor (1600-MHz FSB, 2.0-MB L2 cache, 4.0 W), 2.0-GB of system memory, 32-GB of
eMMC system storage, and a non-Windows operating system
Equipped with an Intel Celeron N2840 2.16-GHz (SC turbo up to 2.58-GHz) dual core
processor (1333-MHz FSB, 1.0-GB L2 cache, 4.5 W), 4.0-GB of system memory, 32-GB of
eMMC system storage, and the Windows 10 Professional operating system
Equipped with an Intel Celeron N2840 2.16-GHz (SC turbo up to 2.58-GHz) dual core
processor (1333-MHz FSB, 1.0-GB L2 cache, 4.5 W), 2.0-GB of system memory, 32-GB of
eMMC system storage, and a non-Windows operating system
For use only on HP Stream 11 Pro G2 Notebook PC computer models:
Equipped with an Intel Celeron N3050 1.60-GHz (SC turbo up to 2.16-GHz) dual core
processor (1600-MHz FSB, 2.0-MB L2 cache, 4.0 W), 4.0-GB of system memory, 64-GB of
eMMC system storage, and the Windows 10 Professional operating system
Equipped with an Intel Celeron N3050 1.60-GHz (SC turbo up to 2.16-GHz) dual core
processor (1600-MHz FSB, 2.0-MB L2 cache, 4.0 W), 4.0-GB of system memory, 64-GB of
eMMC system storage, and a non-Windows operating system
Equipped with an Intel Celeron N3050 1.60-GHz (SC turbo up to 2.16-GHz) dual core
processor (1600-MHz FSB, 2.0-MB L2 cache, 4.0 W), 2.0-GB of system memory, 64-GB of
eMMC system storage, and the Windows 10 Professional operating system
Equipped with an Intel Celeron N3050 1.60-GHz (SC turbo up to 2.16-GHz) dual core
processor (1600-MHz FSB, 2.0-MB L2 cache, 4.0 W), 2.0-GB of system memory, 64-GB of
eMMC system storage, and a non-Windows operating system
830814-601
830814-001
830817-601
830817-001
832527-601
832527-001
832526-601
832526-001
Computer major components19
ItemComponentSpare part number
Equipped with an Intel Celeron N3050 1.60-GHz (SC turbo up to 2.16-GHz) dual core
processor (1600-MHz FSB, 2.0-MB L2 cache, 4.0 W), 2.0-GB of system memory, 32-GB of
eMMC system storage, and the Windows 10 Professional operating system
Equipped with an Intel Celeron N3050 1.60-GHz (SC turbo up to 2.16-GHz) dual core
processor (1600-MHz FSB, 2.0-MB L2 cache, 4.0 W), 2.0-GB of system memory, 32-GB of
eMMC system storage, and a non-Windows operating system
(14)Base enclosure:
In ash silver finish for use only on HP Stream 11 Pro G2 Notebook PC computer models832494-001
For use only on HP Stream Notebook PC computer models:
In cobalt blue finish:
For use only on computer models equipped with WWAN capability830782-001
For only use on computer models not equipped with WWAN capability830779-001
In violet purple finish:
For use only on computer models equipped with WWAN capability830783-001
For only use on computer models not equipped with WWAN capability830780-001
Rubber Kit (not illustrated, includes 2 display bezel screw covers, 4 computer feet, and 2 bottom cover screw covers):
In ash silver finish for use only on HP Stream 11 Pro G2 Notebook PC computer models832491-001
In cobalt blue finish for use only on HP Stream Notebook PC computer models830768-001
832525-601
832525-001
In violet purple finish for use only on HP Stream Notebook PC computer models830807-001
20Chapter 3 Illustrated parts catalog
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