The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Fourth Edition: May 2018
First Edition: October 2016
Document Part Number: 902298-004
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take full
advantage of Windows 10 functionality. See
http://www.microsoft.com for details.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
Left side ............................................................................................................................................................... 11
Right side ............................................................................................................................................................. 12
Locating the serial number, model number, product number, and warranty information ............................... 13
3 Illustrated parts catalog .............................................................................................................................. 15
Computer major components .............................................................................................................................. 16
Miscellaneous parts ............................................................................................................................................. 20
4 Removal and replacement preliminary requirements ..................................................................................... 22
Service considerations ......................................................................................................................................... 22
Plastic parts ....................................................................................................................................... 22
Cables and connectors ...................................................................................................................... 22
9 Backing up, restoring, and recovering ........................................................................................................... 66
Using Windows tools ........................................................................................................................................... 66
Creating HP Recovery media (select products only) ........................................................................................... 66
Using HP Recovery Manager to create recovery media .................................................................... 67
Before you begin ............................................................................................................. 67
vi
Creating the recovery media ........................................................................................... 67
Using the HP Cloud Recovery Download Tool to create recovery media .......................................... 68
Restoring and recovery ........................................................................................................................................ 68
Restoring, resetting, and refreshing using Windows tools .............................................................. 68
Restoring using HP Recovery Manager and the HP Recovery partition ........................................... 68
Recovering using HP Recovery Manager ........................................................................................... 68
Recovering using the HP Recovery partition (select products only) ................................................ 69
Recovering using HP Recovery media ............................................................................................... 69
Changing the computer boot order ................................................................................................... 70
Removing the HP Recovery partition (select products only) ............................................................ 70
10 Power cord set requirements ...................................................................................................................... 71
Requirements for all countries ............................................................................................................................ 71
Requirements for specic countries and regions ................................................................................................ 72
Index ............................................................................................................................................................. 75
vii
viii
1Product description
CategoryDetailsHP Stream Laptop
PC with Intel
Celeron N4000
Product NameHP Stream Laptop PC√√
HP Stream 11 Pro G4
Education Edition
Notebook PC
HP Stream 11 Pro G3
Notebook PC
ProcessorIntel® Celeron™ N4000
(1.1 GHZ turbo up to 2.6
GHz) 2400 MHz/4 MB L2,
Dual SDP 4.8 W
High-denition
multimedia interface
(HDMI) v.1.4b, supporting
up to 1080b, 1920×1080
at 60 Hz
USB 3.0 port
√√√√
3
CategoryDetailsHP Stream Laptop
PC with Intel
Celeron N4000
USB 2.0 port
HP Stream 11 Pro
G4 Education
Edition Notebook
PC
HP Stream 11 Pro
G3 Notebook PC
HP Stream
Laptop PC with
Intel Celeron
N3XXX
External media
cards
Keyboard/pointing
devices
Power
requirements
HP 2-in-1 multiformat
Digital Media Reader Slot
with push-push
technology. Reads data
from and writes data to
digital memory cards
such as micro SD/SDHC/
SDXC.
Windows 10 Home Entry
NB with Oce 365
Personal (AFO)
For emerging Market
(EM/SL)
Windows 10 Home Entry
NB with OneDrive
√
<=14" / Low CPU
(N3050) / ≤4GB /
32GB SSD or
eMMC / no ODD /
OneDrive100GB/2
yr
√
<=14" / Low CPU
(N3060) / ≤4GB /
32GB SSD or
eMMC / no ODD)
√
<=14" / Low CPU
(N3050) / ≤4GB /
32GB SSD or
eMMC / no ODD /
<=14" / Low CPU
(N3050) / ≤4GB /
32GB SSD or
eMMC / no ODD /
OneDrive100GB/2
<=14" / Low CPU
(N3060) / ≤4GB /
32GB SSD or
eMMC / no ODD)
<=14" / Low CPU
(N3050) / ≤4GB /
32GB SSD or
eMMC / no ODD /
√
yr
√
√
5
CategoryDetailsHP Stream Laptop
PC with Intel
Celeron N4000
HP Stream 11 Pro
G4 Education
Edition Notebook
PC
HP Stream 11 Pro
G3 Notebook PC
OneDrive100GB/2yrOneDrive100GB/2
HP Stream
Laptop PC with
Intel Celeron
N3XXX
yr
SEAP Windows 10 Home
Entry NB
Windows 10 Home Entry
NB with OneDrive
Windows 10 Home Entry
NB
SEAP Windows 10 Home
Entry NB with OneDrive
Windows 10 Home Entry
NB with Oce 365
Personal (AFO)
Windows 10 Home Entry
NB with Oce 365
Personal (AFO)
Windows 10 Pro 64
Compact
√
√
√
√
√
<=14" / Low CPU
(N3050) / ≤4GB /
32GB SSD or
eMMC / no ODD /
OneDrive100GB/2
yr
√
<=14" / Low CPU
(N3060) / ≤4GB /
32GB SSD or
eMMC / no ODD)
√
Windows 10 Pro 64 StF
MSNA Compact
Windows 10 Pro 64 StF
MSNA EM Compact
Windows 10 Pro 64 StF
MSNA Strategic Compact
Windows 10 Pro 64 Value
Notebook Compact
Windows 10 S 64 Value
Compact
√
√
√
√
RAM equal to or
less than 4GB AND
(Storage equal to
or less than 64GB
SSD or Storage
Equal to or less
than 64GB eMMC)
√
RAM equal to or
less than 4GB AND
(Storage equal to
or less than 64GB
SSD or Storage
Equal to or less
than 64GB eMMC)
6Chapter 1 Product description
CategoryDetailsHP Stream Laptop
PC with Intel
Celeron N4000
HP Stream 11 Pro
G4 Education
Edition Notebook
PC
HP Stream 11 Pro
G3 Notebook PC
HP Stream
Laptop PC with
Intel Celeron
N3XXX
Web Support
Windows 10 Enterprise
ServiceabilityEnd-user replaceable
parts:
AC adapter
√
√√√√
7
2External component identication
Display
ItemComponentDescription
(1)WLAN antenna* Sends and receives wireless signals to communicate with
(2)Camera lightOn: The camera is in use.
(3)CameraRecords video and captures photographs. Some models allow
(4)Internal microphoneRecords sound.
(5)WLAN antenna* (select products only)Sends and receives wireless signals to communicate with
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country
or region.
wireless local area networks (WLANs).
you to video conference and chat online using streaming video.
wireless local area networks (WLANs).
8Chapter 2 External component identication
Button
ItemComponentDescription
Power button●When the computer is o, press the button to turn on the
computer.
●When the computer is on, press the button briey to initiate
Sleep.
●When the computer is in the Sleep state, press the button
briey to exit Sleep.
●When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options.
▲ Type power in the taskbar search box, and then select
Power and sleep settings.
‒ or –
Right-click the Start button, and then select Power Options.
Button9
TouchPad
ItemComponentDescription
(1)TouchPad zoneReads your nger gestures to move the pointer or activate items
on the screen.
(2)Left TouchPad buttonFunctions like the left button on an external mouse.
(3)Right TouchPad buttonFunctions like the right button on an external mouse.
10Chapter 2 External component identication
Left side
ItemComponentDescription
(1)Security cable slotAttaches an optional security cable to the computer.
(2)USB 2.0 portConnects an optional USB device, such as a keyboard, mouse,
NOTE: The security cable is designed to act as a deterrent,
but it may not prevent the computer from being mishandled
or stolen.
external drive, printer, scanner or USB hub.
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, refer to
the Regulatory, Safety, and Environmental Notices.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(4)Power light●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.
●O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
Left side11
Right side
ItemComponentDescription
(1)HDMI portConnects an optional video or audio device, such as a high-
(2)USB 3.0 portConnects an optional USB device, such as a keyboard, mouse,
(3)Memory card readerReads optional memory cards that enable you to store, manage,
denition television, any compatible digital or audio component,
or a high-speed HDMI device.
external drive, printer, scanner or USB hub.
share, or access information.
To insert a card:
1.Hold the card label-side up, with connectors facing
the computer.
2.Insert the card into the memory card reader, and then press
in on the card until it is rmly seated.
To remove a card:
▲ Press in on the card, and then remove it from the memory
card reader.
(4)AC adapter/battery light●White: The AC adapter is connected and the battery is
fully charged.
●Blinking white: The AC adapter is disconnected and
the battery has reached a low battery level.
●Amber: The AC adapter is connected and the battery
is charging.
●O: The battery is not charging.
(5)Power connectorConnects an AC adapter.
12Chapter 2 External component identication
Bottom
NOTE: The bottom for your computer may dier from the illustration.
ItemComponentDescription
Speakers Produce sound.
Locating the serial number, model number, product number, and
warranty information
The product name (1), serial number (2), product number (3), warranty information (4), and
model number (5), are located on the bottom of the computer. This information may be needed when
travelling internationally or when contacting support.
Bottom13
14Chapter 2 External component identication
3Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
15
Computer major components
16Chapter 3 Illustrated parts catalog
ItemComponentSpare part number
(1)Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part
information, see Display assembly subcomponents on page 19.
(2)Keyboard/top cover (includes keyboard cable). For a complete list of keyboard/top covers see Keyboard/top cover
on page 28.
(3)Power button board
NOTE: The power button board spare part kit does not include the power button board
cable. The power button board cable is available using spare part number 830757-001.
(4)Speakers (include left and right speakers and cables)902964-001
(5)TouchPad board (includes double-sided adhesive). For a complete list of TouchPad board descriptions see TouchPad board
on page 50
NOTE: The TouchPad board spare part kit does not include the TouchPad board cable. The TouchPad board cable is
available using spare part number 830763-001.
TouchPad bracket908302-001
(6)Battery (2-cell, 37 WH, 4.96 AH, Li-ion; includes cable)824536-850
(7)RTC battery (includes cable and double-sided adhesive), HP Stream Laptop PC with Intel
Celeron N3XXX only
(8)Power connector743480-004
(9)Connector board (includes audio jack and USB port)
NOTE: The connector board spare part kit does not include the connector board cable. The
connector board cable is available using spare part number 830759-001.
(10)WLAN module:
Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter D1
(HP Stream Laptop PC with Intel Celeron N4000 only)
902958-001
830764-001
902960-001
901229-855
Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter D0793840-005