Hp Stream, Stream 11 PRO G4, Stream 11 PRO G3 User Manual

HP Stream Laptop PC, HP Stream 11 Pro G4 Notebook PC Education Edition, and HP Stream 11 Pro G3 Notebook PC
Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
© Copyright 2018 HP Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Fourth Edition: May 2018
First Edition: October 2016
Document Part Number: 902298-004
Product notice
This guide describes features that are common to most models. Some features may not be available on your computer.
Not all features are available in all editions of Windows 10. This computer may require upgraded and/or separately purchased hardware, drivers, and/or software to take full advantage of Windows 10 functionality. See
http://www.microsoft.com for details.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits dened by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 8
Display .................................................................................................................................................................... 8
Button .................................................................................................................................................................... 9
TouchPad .............................................................................................................................................................. 10
Left side ............................................................................................................................................................... 11
Right side ............................................................................................................................................................. 12
Bottom ................................................................................................................................................................. 13
Locating the serial number, model number, product number, and warranty information ............................... 13
3 Illustrated parts catalog .............................................................................................................................. 15
Computer major components .............................................................................................................................. 16
Display assembly subcomponents ...................................................................................................................... 19
Miscellaneous parts ............................................................................................................................................. 20
4 Removal and replacement preliminary requirements ..................................................................................... 22
Tools required ...................................................................................................................................................... 22
Service considerations ......................................................................................................................................... 22
Plastic parts ....................................................................................................................................... 22
Cables and connectors ...................................................................................................................... 22
Drive handling ................................................................................................................................... 23
Grounding guidelines ........................................................................................................................................... 24
Electrostatic discharge damage ........................................................................................................ 24
Packaging and transporting guidelines .......................................................................... 25
Workstation guidelines ................................................................................ 25
5 Removal and replacement procedures ........................................................................................................... 27
Component replacement procedures .................................................................................................................. 27
Computer feet ................................................................................................................................... 27
Keyboard/top cover ........................................................................................................................... 28
Speakers ............................................................................................................................................ 33
RTC battery (select products only) .................................................................................................... 34
Battery ............................................................................................................................................... 36
WLAN module .................................................................................................................................... 37
Heat sink ............................................................................................................................................ 40
v
System board .................................................................................................................................... 42
Connector board ................................................................................................................................ 46
Power connector ............................................................................................................................... 48
Power button board .......................................................................................................................... 49
TouchPad board ................................................................................................................................. 50
Display assembly ............................................................................................................................... 52
Base enclosure .................................................................................................................................. 57
6 Using Setup Utility (BIOS) ............................................................................................................................. 58
Starting Setup Utility (BIOS) ................................................................................................................................ 58
Updating Setup Utility (BIOS) .............................................................................................................................. 58
Determining the BIOS version ........................................................................................................... 58
Downloading a BIOS update .............................................................................................................. 59
7 Using HP PC Hardware Diagnostics ................................................................................................................ 60
Using HP PC Hardware Diagnostics Windows ..................................................................................................... 60
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 60
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 61
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 61
Installing HP PC Hardware Diagnostics Windows ............................................................................. 61
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 61
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 62
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 62
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 62
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 62
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 63
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 63
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 63
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 63
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 63
8 Specications .............................................................................................................................................. 65
9 Backing up, restoring, and recovering ........................................................................................................... 66
Using Windows tools ........................................................................................................................................... 66
Creating HP Recovery media (select products only) ........................................................................................... 66
Using HP Recovery Manager to create recovery media .................................................................... 67
Before you begin ............................................................................................................. 67
vi
Creating the recovery media ........................................................................................... 67
Using the HP Cloud Recovery Download Tool to create recovery media .......................................... 68
Restoring and recovery ........................................................................................................................................ 68
Restoring, resetting, and refreshing using Windows tools .............................................................. 68
Restoring using HP Recovery Manager and the HP Recovery partition ........................................... 68
Recovering using HP Recovery Manager ........................................................................................... 68
Recovering using the HP Recovery partition (select products only) ................................................ 69
Recovering using HP Recovery media ............................................................................................... 69
Changing the computer boot order ................................................................................................... 70
Removing the HP Recovery partition (select products only) ............................................................ 70
10 Power cord set requirements ...................................................................................................................... 71
Requirements for all countries ............................................................................................................................ 71
Requirements for specic countries and regions ................................................................................................ 72
11 Recycling .................................................................................................................................................. 74
Index ............................................................................................................................................................. 75
vii
viii

1 Product description

Category Details HP Stream Laptop
PC with Intel
Celeron N4000
Product Name HP Stream Laptop PC
HP Stream 11 Pro G4 Education Edition Notebook PC
HP Stream 11 Pro G3 Notebook PC
Processor Intel® Celeron™ N4000
(1.1 GHZ turbo up to 2.6 GHz) 2400 MHz/4 MB L2, Dual SDP 4.8 W
Intel Celeron N3450 1.1 GHz (turbo up to 2.2 GHz) dual core processor, (1866 MHz FSB, 2 MB L2 cache, dual SDP, 4 W)
Intel Celeron N3350 1.1 GHz (turbo up to 2.4 GHz) dual core processor, (1866 MHz FSB, 2 MB L2 cache, dual SDP, 4 W)
HP Stream 11 Pro
G4 Education
Edition Notebook
PC
HP Stream 11 Pro
G3 Notebook PC
HP Stream
Laptop PC with
Intel Celeron
N3XXX
Intel Celeron N3060 1.66 GHz (turbo up to 2.48 GHz) dual core processor, (1600 MHz FSB, 2 MB L2 cache, Dual SDP, 4 W)
Intel Celeron N3050 1.66 GHz (turbo up to 2.16 GHz) dual core processor, (1600 MHz FSB, 2 MB L2 cache, Dual SDP, 4 W)
Chipset Intel integrated soldered-
on-circuit (SoC)
Graphics
Supports HD decode, DX11, and HDMI
Panel 11.6 in, high-denition
Internal Graphics:
Intel UHD Graphics 600
Intel HD Graphics 400
Intel HD Graphics
(HD), 16:9 aspect ratio; typical brightness: 220 nits
1
Category Details HP Stream Laptop
PC with Intel
Celeron N4000
HP Stream 11 Pro
G4 Education
Edition Notebook
PC
HP Stream 11 Pro
G3 Notebook PC
HP Stream
Laptop PC with
Intel Celeron
N3XXX
AntiGlare (1366×768), slim, SVA, white light­emitting diode (WLED), at (3.0 mm); eDP; touch, TOP solution, multitouch enabled
AntiGlare (1366×768), slim, SVA, white light­emitting diode (WLED), at (3.0 mm); eDP; non­touch
BrightView (1366×768), slim, UWVA, white light­emitting diode (WLED), at (1.2 mm); touch
Memory Supports up to 4.0 GB
maximum on-board system memory
Supports DDR4-2400 Single Channel Support on-board 2.0 GB system memory
2048 MB (256 MB × 16 × 4 pieces)
Supports DDR4-2400 Dual Channel Support on­board 2.0 GB system memory
409 6MB (25 6MB x16 x 8 pieces)
Supports DDR3L-1600 single channel on-board
2.0 GB system memory
2048 MB (256 MB × 16 × 4 pieces)
Supports DDR3L-1600 dual channel on-board
4.0 GB system memory
4096 MB (256 MB × 16 × 8 pieces)
Storage
Embedded MultiMedia Controller (eMMC)
congurations
Audio and video HP VGA camera, USB 2.0
32 GB
64 GB (only available for 4 GB memory systems)
128 GB
xed (no tilt) integrated activity light, 640×480 by 24 frames per second,
2 Chapter 1 Product description
Category Details HP Stream Laptop
PC with Intel
Celeron N4000
camera with rubber for non-touch
Single digital microphone with appropriate beam­forming, echo­cancellation, noise­suppression software
Two speakers
DTS Studio Sound
Enable HP Noise Cancellation
HP Stream 11 Pro
G4 Education
Edition Notebook
PC
HP Stream 11 Pro
G3 Notebook PC
HP Stream
Laptop PC with
Intel Celeron
N3XXX
Wireless Integrated wireless local
area network (WLAN) options by way of wireless module
Supports the following WLAN modules:
Two built-in WLAN antennas
Intel Dual Band AC 7265
802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non­vPro)
Intel Dual band wireless­AC 3168 802.11AC 1x1 WiFi + BT 4.2 Combo Adaptor (non-vPro)
One built-in WLAN antenna
Realtek RTL8822BE
802.11 ac 2x2 WiFi + BT
4.2 Combo Adapter (MU­MIMO supported)
Realtek RTL8723BE-VB
802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter
Ports HP Smart Plug AC adapter
(4.0 mm barrel)
Headphone/microphone combo jack
High-denition multimedia interface (HDMI) v.1.4b, supporting up to 1080b, 1920×1080 at 60 Hz
USB 3.0 port
3
Category Details HP Stream Laptop
PC with Intel
Celeron N4000
USB 2.0 port
HP Stream 11 Pro
G4 Education
Edition Notebook
PC
HP Stream 11 Pro
G3 Notebook PC
HP Stream
Laptop PC with
Intel Celeron
N3XXX
External media cards
Keyboard/pointing devices
Power requirements
HP 2-in-1 multiformat Digital Media Reader Slot with push-push technology. Reads data from and writes data to digital memory cards such as micro SD/SDHC/ SDXC.
Full-sized, textured, island-style, keyboard
TouchPad requirements:
Clickpad with image sensor
Multitouch gestures enabled (2-nger scroll, pinch, rotate, 2-nger click, 3-nger ic)
Support for modern trackpad gestures
Taps enabled as default
Supports a 2-cell, 37.69 WH, polymer battery
Supports 65 W HP Smart AC adapter (non-PFC, EM,
4.5 mm)
Supports 45 W HP Smart AC adapter (non-PFC, RC,
4.5 mm)
Security Trusted platform module
(TPM) 2.0
Security cable lock
Operating system Preinstalled:
Windows 10
For developed market (ML)
Windows 10 Home in S Mode (Entry)
Windows 10 Home in S Mode (Value)
VC Rule: ≤14.1" + Low CPU (N4000)
= 4 GB + 32 GB
SSD/eMMC + no
ODD + no HDD
VC Rule: ≤14.1" + Low CPU (N4000)
4 Chapter 1 Product description
Category Details HP Stream Laptop
PC with Intel
Celeron N4000
= 4 GB + 64 GB
SSD/eMMC
HP Stream 11 Pro
G4 Education
Edition Notebook
PC
HP Stream 11 Pro
G3 Notebook PC
HP Stream
Laptop PC with
Intel Celeron
N3XXX
Windows 10 Home in S Mode (Entry) MS Signature
Windows 10 Home Entry NB
Windows 10 Home Value NB
Windows 10 Home Entry NB
VC Rule: Celeron
N4000 DC / 4 GB /
11" HD IPS / 32 GB
eMMC
<=14" / Low CPU (N3050) / ≤4GB /
32GB SSD or
eMMC / no ODD /
OneDrive100GB/2
yr
<=14" / Low CPU (N3050) / ≤4GB /
32GB SSD or
eMMC / no ODD /
OneDrive100GB/2
yr
<=14" / Low CPU (N3050) / ≤4GB /
32GB SSD or
eMMC / no ODD /
OneDrive100GB/2
yr
<=14" / Low CPU
(N3050) / ≤4GB /
32GB SSD or
eMMC / no ODD /
OneDrive100GB/2
yr
<=14" / Low CPU (N3050) / ≤4GB /
32GB SSD or
eMMC / no ODD /
OneDrive100GB/2
yr
<=14" / Low CPU (N3050) / ≤4GB /
32GB SSD or
eMMC / no ODD /
OneDrive100GB/2
yr
Windows 10 Home Entry NB with OneDrive
Windows 10 Home Entry NB with Oce 365 Personal (AFO)
For emerging Market (EM/SL)
Windows 10 Home Entry NB with OneDrive
<=14" / Low CPU (N3050) / ≤4GB /
32GB SSD or
eMMC / no ODD /
OneDrive100GB/2
yr
<=14" / Low CPU (N3060) / ≤4GB /
32GB SSD or
eMMC / no ODD)
<=14" / Low CPU (N3050) / ≤4GB /
32GB SSD or
eMMC / no ODD /
<=14" / Low CPU (N3050) / ≤4GB /
32GB SSD or
eMMC / no ODD /
OneDrive100GB/2
<=14" / Low CPU (N3060) / ≤4GB /
32GB SSD or
eMMC / no ODD)
<=14" / Low CPU (N3050) / ≤4GB /
32GB SSD or
eMMC / no ODD /
yr
5
Category Details HP Stream Laptop
PC with Intel
Celeron N4000
HP Stream 11 Pro
G4 Education
Edition Notebook
PC
HP Stream 11 Pro
G3 Notebook PC
OneDrive100GB/2yrOneDrive100GB/2
HP Stream
Laptop PC with
Intel Celeron
N3XXX
yr
SEAP Windows 10 Home Entry NB
Windows 10 Home Entry NB with OneDrive
Windows 10 Home Entry NB
SEAP Windows 10 Home Entry NB with OneDrive
Windows 10 Home Entry NB with Oce 365 Personal (AFO)
Windows 10 Home Entry NB with Oce 365 Personal (AFO)
Windows 10 Pro 64 Compact
<=14" / Low CPU (N3050) / ≤4GB /
32GB SSD or
eMMC / no ODD /
OneDrive100GB/2
yr
<=14" / Low CPU (N3060) / ≤4GB /
32GB SSD or
eMMC / no ODD)
Windows 10 Pro 64 StF MSNA Compact
Windows 10 Pro 64 StF MSNA EM Compact
Windows 10 Pro 64 StF MSNA Strategic Compact
Windows 10 Pro 64 Value Notebook Compact
Windows 10 S 64 Value Compact
RAM equal to or
less than 4GB AND
(Storage equal to or less than 64GB
SSD or Storage Equal to or less
than 64GB eMMC)
RAM equal to or
less than 4GB AND
(Storage equal to or less than 64GB
SSD or Storage Equal to or less
than 64GB eMMC)
6 Chapter 1 Product description
Category Details HP Stream Laptop
PC with Intel
Celeron N4000
HP Stream 11 Pro
G4 Education
Edition Notebook
PC
HP Stream 11 Pro
G3 Notebook PC
HP Stream
Laptop PC with
Intel Celeron
N3XXX
Web Support
Windows 10 Enterprise
Serviceability End-user replaceable
parts:
AC adapter
7
2 External component identication

Display

Item Component Description
(1) WLAN antenna* Sends and receives wireless signals to communicate with
(2) Camera light On: The camera is in use.
(3) Camera Records video and captures photographs. Some models allow
(4) Internal microphone Records sound.
(5) WLAN antenna* (select products only) Sends and receives wireless signals to communicate with
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
wireless local area networks (WLANs).
you to video conference and chat online using streaming video.
wireless local area networks (WLANs).
8 Chapter 2 External component identication

Button

Item Component Description
Power button When the computer is o, press the button to turn on the
computer.
When the computer is on, press the button briey to initiate
Sleep.
When the computer is in the Sleep state, press the button
briey to exit Sleep.
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown procedures are ineective, press and hold the power button down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power options.
Type power in the taskbar search box, and then select
Power and sleep settings.
or –
Right-click the Start button, and then select Power Options.
Button 9

TouchPad

Item Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
10 Chapter 2 External component identication

Left side

Item Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
(2) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
(3) Audio-out (headphone)/audio-in (microphone) combo jack Connects optional powered stereo speakers, headphones,
NOTE: The security cable is designed to act as a deterrent,
but it may not prevent the computer from being mishandled or stolen.
external drive, printer, scanner or USB hub.
earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(4) Power light On: The computer is on.
Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and other unneeded components.
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
Left side 11

Right side

Item Component Description
(1) HDMI port Connects an optional video or audio device, such as a high-
(2) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
(3) Memory card reader Reads optional memory cards that enable you to store, manage,
denition television, any compatible digital or audio component, or a high-speed HDMI device.
external drive, printer, scanner or USB hub.
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing
the computer.
2. Insert the card into the memory card reader, and then press
in on the card until it is rmly seated.
To remove a card:
Press in on the card, and then remove it from the memory
card reader.
(4) AC adapter/battery light White: The AC adapter is connected and the battery is
fully charged.
Blinking white: The AC adapter is disconnected and
the battery has reached a low battery level.
Amber: The AC adapter is connected and the battery
is charging.
O: The battery is not charging.
(5) Power connector Connects an AC adapter.
12 Chapter 2 External component identication

Bottom

NOTE: The bottom for your computer may dier from the illustration.
Item Component Description
Speakers Produce sound.

Locating the serial number, model number, product number, and warranty information

The product name (1), serial number (2), product number (3), warranty information (4), and model number (5), are located on the bottom of the computer. This information may be needed when travelling internationally or when contacting support.
Bottom 13
14 Chapter 2 External component identication

3 Illustrated parts catalog

NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
15

Computer major components

16 Chapter 3 Illustrated parts catalog
Item Component Spare part number
(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part
information, see Display assembly subcomponents on page 19.
(2) Keyboard/top cover (includes keyboard cable). For a complete list of keyboard/top covers see Keyboard/top cover
on page 28.
(3) Power button board
NOTE: The power button board spare part kit does not include the power button board
cable. The power button board cable is available using spare part number 830757-001.
(4) Speakers (include left and right speakers and cables) 902964-001
(5) TouchPad board (includes double-sided adhesive). For a complete list of TouchPad board descriptions see TouchPad board
on page 50
NOTE: The TouchPad board spare part kit does not include the TouchPad board cable. The TouchPad board cable is
available using spare part number 830763-001.
TouchPad bracket 908302-001
(6) Battery (2-cell, 37 WH, 4.96 AH, Li-ion; includes cable) 824536-850
(7) RTC battery (includes cable and double-sided adhesive), HP Stream Laptop PC with Intel
Celeron N3XXX only
(8) Power connector 743480-004
(9) Connector board (includes audio jack and USB port)
NOTE: The connector board spare part kit does not include the connector board cable. The
connector board cable is available using spare part number 830759-001.
(10) WLAN module:
Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter D1 (HP Stream Laptop PC with Intel Celeron N4000 only)
902958-001
830764-001
902960-001
901229-855
Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter D0 793840-005
Realtek RTL8822BE 802.11 ac 2x2 WiFi + BT 4.2 Combo Adapter (MU-MIMO supported) 924813-855
(11) Heat sink (includes replacement thermal material) 902899-001
(12) System board (includes HDMI port, micro-SD card reader slot, USB port, WLAN slot, LVDS slot, DC in slot, and replacement
thermal material). For a complete list of system board descriptions see System board on page 42.
(13) Base enclosure:
For use on HP Stream Laptop PC models only
Aqua blue nish 902949-001
Innity purple nish (only models with Intel Celeron N400 or Intel Celeron N3XXX) L23671-001
Neon pink nish (only models with Intel Celeron N400) L23672-001
Snow white nish 910457-001
Smoke gray nish (only models with Intel Celeron N400) L32380-001
Violet purple nish (only models with Intel Celeron N3XXX) 902950-001
For use on HP Stream Laptop PC models with Intel Celeron N400 and HP Stream 11 Pro G3 Notebook PC models only
Jack black nish 908300-001
Computer major components 17
Item Component Spare part number
For use on HP Stream Laptop PC models with Intel Celeron N400 and HP Stream 11 Pro G4 Education Edition Notebook PC models only
Rubber Kit not illustrated, includes rubber feet (top and bottom)
For use on HP Stream Laptop PC models only
Innity purple nish (only models with Intel Celeron N400 or Intel Celeron N3XXX) L23675-001
Neon pink nish (only models with Intel Celeron N400) L23676-001
Snow white nish 910461-001
Aqua blue nish 902961-001
Smoke gray nish (only models with Intel Celeron N400) L02783-001
Violet purple nish (only models with Intel Celeron N3XXX) 902962-001
For use on HP Stream 11 Pro G4 Education Edition Notebook PC models only L02779-001
For use on HP Stream Laptop PC models with Intel Celeron N400 and HP Stream 11 Pro G3 Notebook PC models only
Jack black nish 908303-001
L02780-001
18 Chapter 3 Illustrated parts catalog
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