Hp Stream, Stream 11 PRO G4, Stream 11 PRO G3 User Manual

HP Stream Laptop PC, HP Stream 11 Pro G4
Notebook PC Education Edition, and HP
Stream 11 Pro G3 Notebook PC

Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

© Copyright 2018 HP Development Company,
L.P.

Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
DTS, the Symbol, & DTS and the Symbol
together are registered trademarks, and DTS
Sound is a trademark of DTS, Inc. © DTS, Inc. All
Rights Reserved. Intel and Celeron are
trademarks of Intel Corporation in the U.S.
and other countries. SD Logo is a trademark of
its proprietor.

The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.

Fourth Edition: May 2018

First Edition: October 2016

Document Part Number: 902298-004

Product notice

This guide describes features that are common
to most models. Some features may not be
available on your computer.

Not all features are available in all editions of
Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take full
advantage of Windows 10 functionality. See

http://www.microsoft.com for details.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place

the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identication .................................................................................................................. 8

Display .................................................................................................................................................................... 8

Button .................................................................................................................................................................... 9

TouchPad .............................................................................................................................................................. 10

Left side ............................................................................................................................................................... 11

Right side ............................................................................................................................................................. 12

Bottom ................................................................................................................................................................. 13

Locating the serial number, model number, product number, and warranty information ............................... 13

3 Illustrated parts catalog .............................................................................................................................. 15

Computer major components .............................................................................................................................. 16

Display assembly subcomponents ...................................................................................................................... 19

Miscellaneous parts ............................................................................................................................................. 20

4 Removal and replacement preliminary requirements ..................................................................................... 22

Tools required ...................................................................................................................................................... 22

Service considerations ......................................................................................................................................... 22

Plastic parts ....................................................................................................................................... 22

Cables and connectors ...................................................................................................................... 22

Drive handling ................................................................................................................................... 23

Grounding guidelines ........................................................................................................................................... 24

Electrostatic discharge damage ........................................................................................................ 24

Packaging and transporting guidelines .......................................................................... 25

Workstation guidelines ................................................................................ 25

5 Removal and replacement procedures ........................................................................................................... 27

Component replacement procedures .................................................................................................................. 27

Computer feet ................................................................................................................................... 27

Keyboard/top cover ........................................................................................................................... 28

Speakers ............................................................................................................................................ 33

RTC battery (select products only) .................................................................................................... 34

Battery ............................................................................................................................................... 36

WLAN module .................................................................................................................................... 37

Heat sink ............................................................................................................................................ 40

v

System board .................................................................................................................................... 42

Connector board ................................................................................................................................ 46

Power connector ............................................................................................................................... 48

Power button board .......................................................................................................................... 49

TouchPad board ................................................................................................................................. 50

Display assembly ............................................................................................................................... 52

Base enclosure .................................................................................................................................. 57

6 Using Setup Utility (BIOS) ............................................................................................................................. 58

Starting Setup Utility (BIOS) ................................................................................................................................ 58

Updating Setup Utility (BIOS) .............................................................................................................................. 58

Determining the BIOS version ........................................................................................................... 58

Downloading a BIOS update .............................................................................................................. 59

7 Using HP PC Hardware Diagnostics ................................................................................................................ 60

Using HP PC Hardware Diagnostics Windows ..................................................................................................... 60

Downloading HP PC Hardware Diagnostics Windows ....................................................................... 60

Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 61

Downloading HP Hardware Diagnostics Windows by product name or number

(select products only) ..................................................................................................... 61

Installing HP PC Hardware Diagnostics Windows ............................................................................. 61

Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 61

Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 62

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 62

Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 62

Downloading HP PC Hardware Diagnostics UEFI by product name or number

(select products only) ..................................................................................................... 62

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 63

Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 63

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 63

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or

number ............................................................................................................................ 63

Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 63

8 Specications .............................................................................................................................................. 65

9 Backing up, restoring, and recovering ........................................................................................................... 66

Using Windows tools ........................................................................................................................................... 66

Creating HP Recovery media (select products only) ........................................................................................... 66

Using HP Recovery Manager to create recovery media .................................................................... 67

Before you begin ............................................................................................................. 67

vi

Creating the recovery media ........................................................................................... 67

Using the HP Cloud Recovery Download Tool to create recovery media .......................................... 68

Restoring and recovery ........................................................................................................................................ 68

Restoring, resetting, and refreshing using Windows tools .............................................................. 68

Restoring using HP Recovery Manager and the HP Recovery partition ........................................... 68

Recovering using HP Recovery Manager ........................................................................................... 68

Recovering using the HP Recovery partition (select products only) ................................................ 69

Recovering using HP Recovery media ............................................................................................... 69

Changing the computer boot order ................................................................................................... 70

Removing the HP Recovery partition (select products only) ............................................................ 70

10 Power cord set requirements ...................................................................................................................... 71

Requirements for all countries ............................................................................................................................ 71

Requirements for specic countries and regions ................................................................................................ 72

11 Recycling .................................................................................................................................................. 74

Index ............................................................................................................................................................. 75

vii

viii

1 Product description

Category Details HP Stream Laptop

PC with Intel

Celeron N4000

Product Name HP Stream Laptop PC √ √

HP Stream 11 Pro G4
Education Edition
Notebook PC

HP Stream 11 Pro G3
Notebook PC

Processor Intel® Celeron™ N4000

(1.1 GHZ turbo up to 2.6
GHz) 2400 MHz/4 MB L2,
Dual SDP 4.8 W

Intel Celeron N3450 1.1
GHz (turbo up to 2.2 GHz)
dual core processor,
(1866 MHz FSB, 2 MB L2
cache, dual SDP, 4 W)

Intel Celeron N3350 1.1
GHz (turbo up to 2.4 GHz)
dual core processor,
(1866 MHz FSB, 2 MB L2
cache, dual SDP, 4 W)

√

√

√

√

√ √ √

HP Stream 11 Pro

G4 Education

Edition Notebook

PC

HP Stream 11 Pro

G3 Notebook PC

HP Stream

Laptop PC with

Intel Celeron

N3XXX

Intel Celeron N3060 1.66
GHz (turbo up to 2.48
GHz) dual core processor,
(1600 MHz FSB, 2 MB L2
cache, Dual SDP, 4 W)

Intel Celeron N3050 1.66
GHz (turbo up to 2.16
GHz) dual core processor,
(1600 MHz FSB, 2 MB L2
cache, Dual SDP, 4 W)

Chipset Intel integrated soldered-

on-circuit (SoC)

Graphics

Supports HD
decode, DX11,
and HDMI

Panel 11.6 in, high-denition

Internal Graphics:

Intel UHD Graphics 600

Intel HD Graphics 400 √ √ √

Intel HD Graphics √ √

(HD), 16:9 aspect ratio;
typical brightness: 220
nits

√ √

√ √

√ √ √ √

√

√ √ √ √

1

Category Details HP Stream Laptop

PC with Intel

Celeron N4000

HP Stream 11 Pro

G4 Education

Edition Notebook

PC

HP Stream 11 Pro

G3 Notebook PC

HP Stream

Laptop PC with

Intel Celeron

N3XXX

AntiGlare (1366×768),
slim, SVA, white light­emitting diode (WLED),
at (3.0 mm); eDP; touch,
TOP solution, multitouch
enabled

AntiGlare (1366×768),
slim, SVA, white light­emitting diode (WLED),
at (3.0 mm); eDP; non­touch

BrightView (1366×768),
slim, UWVA, white light­emitting diode (WLED),
at (1.2 mm); touch

Memory Supports up to 4.0 GB

maximum on-board
system memory

Supports DDR4-2400
Single Channel Support
on-board 2.0 GB system
memory

2048 MB (256 MB × 16 × 4
pieces)

Supports DDR4-2400
Dual Channel Support on­board 2.0 GB system
memory

409 6MB (25 6MB x16 x 8
pieces)

√

√ √ √

√

√ √ √ √

√

√

Supports DDR3L-1600
single channel on-board

2.0 GB system memory

2048 MB (256 MB × 16 × 4
pieces)

Supports DDR3L-1600
dual channel on-board

4.0 GB system memory

4096 MB (256 MB × 16 × 8
pieces)

Storage

Embedded
MultiMedia
Controller (eMMC)

congurations

Audio and video HP VGA camera, USB 2.0

32 GB √ √ √ √

64 GB (only available for 4
GB memory systems)

128 GB √

xed (no tilt) integrated
activity light, 640×480 by
24 frames per second,

2 Chapter 1 Product description

√ √

√ √ √

√ √ √

√ √ √ √

Category Details HP Stream Laptop

PC with Intel

Celeron N4000

camera with rubber for
non-touch

Single digital microphone
with appropriate beam­forming, echo­cancellation, noise­suppression software

Two speakers

DTS Studio Sound

Enable HP Noise
Cancellation

HP Stream 11 Pro

G4 Education

Edition Notebook

PC

HP Stream 11 Pro

G3 Notebook PC

HP Stream

Laptop PC with

Intel Celeron

N3XXX

Wireless Integrated wireless local

area network (WLAN)
options by way of wireless
module

Supports the following
WLAN modules:

Two built-in WLAN
antennas

Intel Dual Band AC 7265

802.11 AC 2×2 WiFi +
Bluetooth 4.2
Combo Adapter (non­vPro)

Intel Dual band wireless­AC 3168 802.11AC 1x1
WiFi + BT 4.2 Combo
Adaptor (non-vPro)

One built-in WLAN
antenna

Realtek RTL8822BE

802.11 ac 2x2 WiFi + BT

4.2 Combo Adapter (MU­MIMO supported)

Realtek RTL8723BE-VB

802.11b/g/n 1x1 Wi-Fi +
BT4.0 Combo Adapter

√ √ √ √

√ √ √

√

√

√ √

√

Ports HP Smart Plug AC adapter

(4.0 mm barrel)

Headphone/microphone
combo jack

High-denition
multimedia interface
(HDMI) v.1.4b, supporting
up to 1080b, 1920×1080
at 60 Hz

USB 3.0 port

√ √ √ √

3

Category Details HP Stream Laptop

PC with Intel

Celeron N4000

USB 2.0 port

HP Stream 11 Pro

G4 Education

Edition Notebook

PC

HP Stream 11 Pro

G3 Notebook PC

HP Stream

Laptop PC with

Intel Celeron

N3XXX

External media
cards

Keyboard/pointing
devices

Power
requirements

HP 2-in-1 multiformat
Digital Media Reader Slot
with push-push
technology. Reads data
from and writes data to
digital memory cards
such as micro SD/SDHC/
SDXC.

Full-sized, textured,
island-style, keyboard

TouchPad requirements:

Clickpad with image
sensor

Multitouch gestures
enabled (2-nger scroll,
pinch, rotate, 2-nger
click, 3-nger ic)

Support for modern
trackpad gestures

Taps enabled as default

Supports a 2-cell, 37.69
WH, polymer battery

Supports 65 W HP Smart
AC adapter (non-PFC, EM,

4.5 mm)

√ √ √ √

√ √ √ √

√ √ √ √

√ √ √

Supports 45 W HP Smart
AC adapter (non-PFC, RC,

4.5 mm)

Security Trusted platform module

(TPM) 2.0

Security cable lock

Operating system Preinstalled:

Windows 10

For developed market
(ML)

Windows 10 Home in S
Mode (Entry)

Windows 10 Home in S
Mode (Value)

√ √ √ √

√ √ √ √

√ √ √ √

√

VC Rule: ≤14.1" +
Low CPU (N4000)

= 4 GB + 32 GB

SSD/eMMC + no

ODD + no HDD

√

VC Rule: ≤14.1" +
Low CPU (N4000)

4 Chapter 1 Product description

Category Details HP Stream Laptop

PC with Intel

Celeron N4000

= 4 GB + 64 GB

SSD/eMMC

HP Stream 11 Pro

G4 Education

Edition Notebook

PC

HP Stream 11 Pro

G3 Notebook PC

HP Stream

Laptop PC with

Intel Celeron

N3XXX

Windows 10 Home in S
Mode (Entry) MS
Signature

Windows 10 Home Entry
NB

Windows 10 Home Value
NB

Windows 10 Home Entry
NB

√

VC Rule: Celeron

N4000 DC / 4 GB /

11" HD IPS / 32 GB

eMMC

√

√

√

<=14" / Low CPU
(N3050) / ≤4GB /

32GB SSD or

eMMC / no ODD /

OneDrive100GB/2

yr

<=14" / Low CPU
(N3050) / ≤4GB /

32GB SSD or

eMMC / no ODD /

OneDrive100GB/2

yr

<=14" / Low CPU
(N3050) / ≤4GB /

32GB SSD or

eMMC / no ODD /

OneDrive100GB/2

yr

√

<=14" / Low CPU

(N3050) / ≤4GB /

32GB SSD or

eMMC / no ODD /

OneDrive100GB/2

yr

√

<=14" / Low CPU
(N3050) / ≤4GB /

32GB SSD or

eMMC / no ODD /

OneDrive100GB/2

yr

√

<=14" / Low CPU
(N3050) / ≤4GB /

32GB SSD or

eMMC / no ODD /

OneDrive100GB/2

yr

Windows 10 Home Entry
NB with OneDrive

Windows 10 Home Entry
NB with Oce 365
Personal (AFO)

For emerging Market
(EM/SL)

Windows 10 Home Entry
NB with OneDrive

√

<=14" / Low CPU
(N3050) / ≤4GB /

32GB SSD or

eMMC / no ODD /

OneDrive100GB/2

yr

√

<=14" / Low CPU
(N3060) / ≤4GB /

32GB SSD or

eMMC / no ODD)

√

<=14" / Low CPU
(N3050) / ≤4GB /

32GB SSD or

eMMC / no ODD /

<=14" / Low CPU
(N3050) / ≤4GB /

32GB SSD or

eMMC / no ODD /

OneDrive100GB/2

<=14" / Low CPU
(N3060) / ≤4GB /

32GB SSD or

eMMC / no ODD)

<=14" / Low CPU
(N3050) / ≤4GB /

32GB SSD or

eMMC / no ODD /

√

yr

√

√

5

Category Details HP Stream Laptop

PC with Intel

Celeron N4000

HP Stream 11 Pro

G4 Education

Edition Notebook

PC

HP Stream 11 Pro

G3 Notebook PC

OneDrive100GB/2yrOneDrive100GB/2

HP Stream

Laptop PC with

Intel Celeron

N3XXX

yr

SEAP Windows 10 Home
Entry NB

Windows 10 Home Entry
NB with OneDrive

Windows 10 Home Entry
NB

SEAP Windows 10 Home
Entry NB with OneDrive

Windows 10 Home Entry
NB with Oce 365
Personal (AFO)

Windows 10 Home Entry
NB with Oce 365
Personal (AFO)

Windows 10 Pro 64
Compact

√

√

√

√

√

<=14" / Low CPU
(N3050) / ≤4GB /

32GB SSD or

eMMC / no ODD /

OneDrive100GB/2

yr

√

<=14" / Low CPU
(N3060) / ≤4GB /

32GB SSD or

eMMC / no ODD)

√

Windows 10 Pro 64 StF
MSNA Compact

Windows 10 Pro 64 StF
MSNA EM Compact

Windows 10 Pro 64 StF
MSNA Strategic Compact

Windows 10 Pro 64 Value
Notebook Compact

Windows 10 S 64 Value
Compact

√

√

√

√

RAM equal to or

less than 4GB AND

(Storage equal to
or less than 64GB

SSD or Storage
Equal to or less

than 64GB eMMC)

√

RAM equal to or

less than 4GB AND

(Storage equal to
or less than 64GB

SSD or Storage
Equal to or less

than 64GB eMMC)

6 Chapter 1 Product description

Category Details HP Stream Laptop

PC with Intel

Celeron N4000

HP Stream 11 Pro

G4 Education

Edition Notebook

PC

HP Stream 11 Pro

G3 Notebook PC

HP Stream

Laptop PC with

Intel Celeron

N3XXX

Web Support

Windows 10 Enterprise

Serviceability End-user replaceable

parts:

AC adapter

√

√ √ √ √

7

2 External component identication

Display

Item Component Description

(1) WLAN antenna* Sends and receives wireless signals to communicate with

(2) Camera light On: The camera is in use.

(3) Camera Records video and captures photographs. Some models allow

(4) Internal microphone Records sound.

(5) WLAN antenna* (select products only) Sends and receives wireless signals to communicate with

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country
or region.

wireless local area networks (WLANs).

you to video conference and chat online using streaming video.

wireless local area networks (WLANs).

8 Chapter 2 External component identication

Button

Item Component Description

Power button ● When the computer is o, press the button to turn on the

computer.

● When the computer is on, press the button briey to initiate

Sleep.

● When the computer is in the Sleep state, press the button

briey to exit Sleep.

● When the computer is in Hibernation, press the button

briey to exit Hibernation.

CAUTION: Pressing and holding down the power button results

in the loss of unsaved information.

If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.

To learn more about your power settings, see your power
options.

▲ Type power in the taskbar search box, and then select

Power and sleep settings.

‒ or –

Right-click the Start button, and then select Power
Options.

Button 9

TouchPad

Item Component Description

(1) TouchPad zone Reads your nger gestures to move the pointer or activate items

on the screen.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

10 Chapter 2 External component identication

Left side

Item Component Description

(1) Security cable slot Attaches an optional security cable to the computer.

(2) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,

(3) Audio-out (headphone)/audio-in (microphone) combo jack Connects optional powered stereo speakers, headphones,

NOTE: The security cable is designed to act as a deterrent,

but it may not prevent the computer from being mishandled
or stolen.

external drive, printer, scanner or USB hub.

earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.

WARNING! To reduce the risk of personal injury, adjust

the volume before putting on headphones, earbuds, or a
headset. For additional safety information, refer to
the Regulatory, Safety, and Environmental Notices.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

(4) Power light ● On: The computer is on.

● Blinking: The computer is in the Sleep state, a power-saving

state. The computer shuts o power to the display and
other unneeded components.

● O: The computer is o or in Hibernation. Hibernation is a

power-saving state that uses the least amount of power.

Left side 11

Right side

Item Component Description

(1) HDMI port Connects an optional video or audio device, such as a high-

(2) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,

(3) Memory card reader Reads optional memory cards that enable you to store, manage,

denition television, any compatible digital or audio component,
or a high-speed HDMI device.

external drive, printer, scanner or USB hub.

share, or access information.

To insert a card:

1. Hold the card label-side up, with connectors facing

the computer.

2. Insert the card into the memory card reader, and then press

in on the card until it is rmly seated.

To remove a card:

▲ Press in on the card, and then remove it from the memory

card reader.

(4) AC adapter/battery light ● White: The AC adapter is connected and the battery is

fully charged.

● Blinking white: The AC adapter is disconnected and

the battery has reached a low battery level.

● Amber: The AC adapter is connected and the battery

is charging.

● O: The battery is not charging.

(5) Power connector Connects an AC adapter.

12 Chapter 2 External component identication

Bottom

NOTE: The bottom for your computer may dier from the illustration.

Item Component Description

Speakers Produce sound.

Locating the serial number, model number, product number, and warranty information

The product name (1), serial number (2), product number (3), warranty information (4), and
model number (5), are located on the bottom of the computer. This information may be needed when
travelling internationally or when contacting support.

Bottom 13

14 Chapter 2 External component identication

3 Illustrated parts catalog

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

15

Computer major components

16 Chapter 3 Illustrated parts catalog

Item Component Spare part number

(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part

information, see Display assembly subcomponents on page 19.

(2) Keyboard/top cover (includes keyboard cable). For a complete list of keyboard/top covers see Keyboard/top cover

on page 28.

(3) Power button board

NOTE: The power button board spare part kit does not include the power button board

cable. The power button board cable is available using spare part number 830757-001.

(4) Speakers (include left and right speakers and cables) 902964-001

(5) TouchPad board (includes double-sided adhesive). For a complete list of TouchPad board descriptions see TouchPad board

on page 50

NOTE: The TouchPad board spare part kit does not include the TouchPad board cable. The TouchPad board cable is

available using spare part number 830763-001.

TouchPad bracket 908302-001

(6) Battery (2-cell, 37 WH, 4.96 AH, Li-ion; includes cable) 824536-850

(7) RTC battery (includes cable and double-sided adhesive), HP Stream Laptop PC with Intel

Celeron N3XXX only

(8) Power connector 743480-004

(9) Connector board (includes audio jack and USB port)

NOTE: The connector board spare part kit does not include the connector board cable. The

connector board cable is available using spare part number 830759-001.

(10) WLAN module:

Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter D1
(HP Stream Laptop PC with Intel Celeron N4000 only)

902958-001

830764-001

902960-001

901229-855

Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter D0 793840-005

Realtek RTL8822BE 802.11 ac 2x2 WiFi + BT 4.2 Combo Adapter (MU-MIMO supported) 924813-855

(11) Heat sink (includes replacement thermal material) 902899-001

(12) System board (includes HDMI port, micro-SD card reader slot, USB port, WLAN slot, LVDS slot, DC in slot, and replacement

thermal material). For a complete list of system board descriptions see System board on page 42.

(13) Base enclosure:

For use on HP Stream Laptop PC models only

Aqua blue nish 902949-001

Innity purple nish (only models with Intel Celeron N400 or Intel Celeron N3XXX) L23671-001

Neon pink nish (only models with Intel Celeron N400) L23672-001

Snow white nish 910457-001

Smoke gray nish (only models with Intel Celeron N400) L32380-001

Violet purple nish (only models with Intel Celeron N3XXX) 902950-001

For use on HP Stream Laptop PC models with Intel Celeron N400 and HP Stream 11 Pro G3
Notebook PC models only

Jack black nish 908300-001

Computer major components 17

Item Component Spare part number

For use on HP Stream Laptop PC models with Intel Celeron N400 and HP Stream 11 Pro G4
Education Edition Notebook PC models only

Rubber Kit not illustrated, includes rubber feet (top and bottom)

For use on HP Stream Laptop PC models only

Innity purple nish (only models with Intel Celeron N400 or Intel Celeron N3XXX) L23675-001

Neon pink nish (only models with Intel Celeron N400) L23676-001

Snow white nish 910461-001

Aqua blue nish 902961-001

Smoke gray nish (only models with Intel Celeron N400) L02783-001

Violet purple nish (only models with Intel Celeron N3XXX) 902962-001

For use on HP Stream 11 Pro G4 Education Edition Notebook PC models only L02779-001

For use on HP Stream Laptop PC models with Intel Celeron N400 and HP Stream 11 Pro G3
Notebook PC models only

Jack black nish 908303-001

L02780-001

18 Chapter 3 Illustrated parts catalog

Display assembly subcomponents

Item Component Spare part number

(1) Display bezel:

For use on HP Stream Laptop PC models only

Innity purple nish (only models with Intel Celeron N400 or Intel Celeron N3XXX) L23673-001

Neon pink nish (only models with Intel Celeron N400) L23674-001

Snow white nish 910458-001

Aqua blue nish 902951-001

Smoke gray nish (only models with Intel Celeron N400) L32381-001

Display assembly subcomponents 19

Item Component Spare part number

Violet purple nish (only models with Intel Celeron N3XXX) 902952-001

For use on HP Stream Laptop PC models with Intel Celeron N400 and HP Stream 11 Pro G3
Notebook PC models only

Jack black nish 908298-001

For use on HP Stream 11 Pro G4 Education Edition Notebook PC models only L02784-001

(2) Display panel:

For use on HP Stream Laptop PC models only

11.6 in, HD, AntiGlare (1366×768), SVA, WLED, slim (3.0 mm) 902900-001

For use on HP Stream 11 Pro G4 Education Edition Notebook PC models only

11.6 in, HD, BrightView (1366×768), slim, UWVA, WLED, at (1.2 mm); touch L04050-001

11.6 in, HD, AntiGlare (1366×768), SVA, WLED, slim (3.0 mm) L02782-001

(3) Camera/microphone module (includes double-sided adhesive) 902905-001

(4) Display Hinge Kit (includes left and right display hinges) 902955-001

(5) Display panel cable (includes camera/microphone module cable) 902953-001

(6) WLAN antenna (includes left and right WLAN cables and transceivers) 902946-001

(7) Display enclosure/Back cover (includes rubber padding, antenna, and shielding):

For use on HP Stream Laptop PC models only

Innity purple nish (only models with Intel Celeron N400 or Intel Celeron N3XXX) L23669-001

Neon pink nish (only models with Intel Celeron N400) L23670-001

Snow white nish 910456-001

Aqua blue nish 902947-001

Smoke gray nish (only models with Intel Celeron N400) L32379-001

Violet purple nish (only models with Intel Celeron N3XXX) 902948-001

For use on HP Stream Laptop PC models with Intel Celeron N400 and HP Stream 11 Pro G3
Notebook PC models only

Jack black nish 913135-001

For use on HP Stream 11 Pro G4 Education Edition Notebook PC models only L02783-001

Miscellaneous parts

Component

AC adapter:

65 W HP Smart AC adapter (HP Stream 11 Pro G4 Education Edition Notebook PC, HP Stream 11 Pro G3
Notebook PC, and HP Stream Laptop PC with Intel Celeron N3XXX only)

65 W HP Smart AC adapter (HP Stream Laptop PC with Intel Celeron N4000 only) 913691-850

902952-001

Spare part number

714635-850

20 Chapter 3 Illustrated parts catalog

Component Spare part number

45 W HP Smart AC adapter, nSLIM 741553-850

Case, 11.1 gray/purple chroma sleeve 853424-031

HDMI to VGA adapter 701943-001

Headset, in ear 150 black 903294-001

Power cord, (C5, 1.00 m):

For use in Argentina 401300-007

For use in Australia, for use with HP Stream 11 Pro G4 Notebook PC Education Edition only 213356-001

For use in Australia 213356-008

For use in Denmark 213353-008

For use in Europe, for use with HP Stream 11 Pro G4 Notebook PC Education Edition only 213350-001

For use in Europe 213350-009

For use in India 404827-003

For use in Israel, for use with HP Stream 11 Pro G4 Notebook PC Education Edition only 398063-001

For use in Israel 398063-003

For use in Italy 213352-008

For use in Italy, for use with HP Stream 11 Pro G4 Notebook PC Education Edition only 213352-001

For use in Japan, GND LEAD, for use with HP Stream 11 Pro G4 Notebook PC Education Edition only 349756-001

For use in Japan 349756-002

For use in North America, for use with HP Stream 11 Pro G4 Notebook PC Education Edition only 213349-001

For use in North America 213349-009

For use in South Korea 237836-008

For use in Switzerland 213354-008

For use in Switzerland, for use with HP Stream 11 Pro G4 Notebook PC Education Edition only 213354-001

For use in Taiwan 393313-003

For use in Thailand 285096-006

For use in the United Kingdom and Singapore, for use with HP Stream 11 Pro G4 Notebook PC Education
Edition only

For use in the United Kingdom 213351-008

Mouse, wireless, for use with HP Stream Laptop PC with Intel Celeron N3XXX only 684978-001

Plastics kit, for use on HP Stream 11 Pro G4 Education Edition Notebook PC only L02783-001

Power cord (Option 917, 3-cond, 1.8 m, ROHS) 361240-001

Power cord (Option 917, 3-cond, 1.0 m, ROHS) 361240-002

213351-001

Optical drive, USB external DVDRW drive 747080-001

Screw Kit 902963-001

USB to Gigabit RJ45 adapter 829941-001

Miscellaneous parts 21

4 Removal and replacement preliminary

requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

● Flat-bladed screw driver

● Magnetic screw driver

● Phillips P0 screw driver

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying

screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care

when handling the plastic parts. Apply pressure only at the points designated in
the maintenance instructions.

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during

the reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear
easily.

22 Chapter 4 Removal and replacement preliminary requirements

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to

the computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a drive, shut down the computer. If you are unsure whether the computer is o
or in Hibernation, turn the computer on, and then shut it down through the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.

Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing drive, place it in a static-proof bag.

Avoid exposing a drive to products that have magnetic elds, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”

Service considerations 23

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its
life expectancy.

CAUTION: To prevent damage to the computer when you are removing or installing internal components,

observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described in
this section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity aects the electrostatic voltage levels generated by
dierent activities.

CAUTION: A product can be degraded by as little as 700 V.

Typical electrostatic voltage levels

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl oor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

24 Chapter 4 Removal and replacement preliminary requirements

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

● Place items on a grounded surface before removing items from their containers.

● Always be properly grounded when touching a component or assembly.

● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized

equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

● Cover the workstation with approved static-shielding material.

● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools

and equipment.

● Use conductive eld service tools, such as cutters, screw drivers, and vacuums.

● When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.

● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids

and Styrofoam.

● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these

items only at static-free workstations.

● Avoid contact with pins, leads, or circuitry.

● Turn o power and input signals before inserting or removing connectors or test equipment.

Grounding guidelines 25

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

● When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a

minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.

● When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be

used at standing workstations and are compatible with most types of shoes or boots. On conductive
oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be

The following grounding equipment is recommended to prevent electrostatic damage:

● Antistatic tape

● Antistatic smocks, aprons, and sleeve protectors

● Conductive bins and other assembly or soldering aids

● Nonconductive foam

● Conductive computer workstations with ground cords of one megohm resistance

● Static-dissipative tables or oor mats with hard ties to the ground

● Field service kits

eective, the conductive must be worn in contact with the skin.

● Static awareness labels

● Material-handling packages

● Nonconductive plastic bags, tubes, or boxes

● Metal tote boxes

● Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and oor mats.

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

26 Chapter 4 Removal and replacement preliminary requirements

5 Removal and replacement procedures

CAUTION: Components described in this chapter should only be accessed by an authorized service provider.

Accessing these parts can damage the computer or void the warranty.

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

Component replacement procedures

There are as many as 54 screws that must be removed, replaced, and/or loosened when servicing
the computer. Make special note of each screw size and location during removal and replacement.

Computer feet

Description Spare part number

Computer feet (included in the rubber kit)

For use on HP Stream Laptop PC models only

Innity purple nish (only models with Intel Celeron N400 or Intel Celeron N3XXX) L23675-001

Neon pink nish (only models with Intel Celeron N400) L23676-001

Smoke gray nish (only models with Intel Celeron N400) L32383-001

Snow white nish 910461-001

Aqua blue nish 902961-001

Violet purple nish (only models with Intel Celeron N3XXX) 902962-001

For use on HP Stream Laptop PC models with Intel Celeron N400 and HP Stream 11 Pro G3
Notebook PC models only

Jack black nish 908303-001

For use on HP Stream 11 Pro G4 Education Edition Notebook PC models only L02778-001

Before replacing the computer feet, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

Remove the computer feet:

NOTE: The appearance of the rubber feet and the number of screws may dier for your computer.

Component replacement procedures 27

1. Close the computer and position it upside down, with the front toward you.

2. Insert a tool (1) with no sharp edges between the base enclosure and one end of the rubber feet.

3. Pull up the rubber feet (2) lightly and quickly.

4. Carefully remove the rubber feet (3).

To install the rubber feet, ret them on the adhesive backing.

NOTE: The bottoms of the computer feet are ribbed. These ribs are designed to t only one way in the

grooves that are in the enclosure. Make sure the feet are positioned in those grooves when reinstalling the
feet.

Keyboard/top cover

NOTE: The table below lists an XXX extension. The country part number extensions are listed in the next

table.

NOTE: The keyboard cable is included.

Description

Neon pink √ L23726–XXX

Innity purple √ √ L23725–XXX

Aqua blue √ √ 902956–XXX

Jack black √ √ 908301-XXX

Violet purple √ 902957–XXX

HP Stream
Laptop PC with
Intel Celeron
N4000

HP Stream 11 Pro
G4 Education
Edition Notebook
PC

HP Stream
Laptop PC with
Intel Celeron
N3XXX

HP Stream 11 Pro
G3 Notebook PC

Spare part
number

Snow white √ √ 910459-XXX

28 Chapter 5 Removal and replacement procedures

HP Stream
Laptop PC with
Intel Celeron

Description

Smoke gray √ L02776–XXX

Smoke gray √ L32384–XXX

N4000

HP Stream 11 Pro
G4 Education
Edition Notebook
PC

HP Stream
Laptop PC with
Intel Celeron
N3XXX

HP Stream 11 Pro
G3 Notebook PC

Spare part
number

Description Spare part number

extension

For use in Africa-French FP1 For use in the Netherlands B31

For use in Belgium A41 For use in Portugal 131

For use in Bulgaria 261 For use in Romania 271

For use in Canada DB1 For use in Russia 251

For use in the Czech Republic
and Slovenia

For use in Denmark, Finland,
and Norway

For use in France 051 For use in South Korea AD1

For use in Germany 041 For use in Spain 071

For use in Greece 151 For use in Switzerland BG1

For use in Hungary 211 For use in Taiwan AB1

For use in Israel BB1 For use in Thailand 281

For use in Italy 061 For use in Turkey 141

For use in Japan 291 For use in the United Kingdom 031

For use in Latin America 161 For use in the United States 001

FL1 For use in Saudi Arabia 171

DH1 For use in Slovenia BA1

Description Spare part number

extension

For use in HP Stream Laptop PC models (in violet purple nish, includes keyboard cable):

For use in Belgium 902957-A41 For use in Portugal 902957-131

For use in Bulgaria 902957-261 For use in Romania 902957-271

For use in Canada 902957-DB1 For use in Russia 902957-251

For use in the Czech Republic
and Slovenia

For use in Denmark, Finland,
and Norway

For use in France 902957-051 For use in South Korea 902957-AD1

For use in Germany 902957-041 For use in Spain 902957-071

For use in Greece 902957-151 For use in Switzerland 902957-BG1

For use in Hungary 902957-211 For use in Taiwan 902957-AB1

902957-FL1 For use in Saudi Arabia 902957-171

902957-DH1 For use in Slovenia 902957-BA1

Component replacement procedures 29

Description Spare part number

extension

For use in Israel 902957-BB1 For use in Thailand 902957-281

For use in Italy 902957-061 For use in Turkey 902957-141

For use in the Netherlands 902957-B31

Description Spare part number

extension

Before removing the keyboard/top cover, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the computer feet (see Computer feet on page 27).

NOTE: When replacing the keyboard/top cover, be sure that the TouchPad board (see TouchPad board

on page 50) and power button board (see Power button board on page 49) are removed from

the defective keyboard/top cover and installed on the replacement keyboard/top cover.

Remove the keyboard/top cover:

NOTE: The number of screws may dier for your computer.

1. Remove the seven Phillips PM2.0×5.7 screws that secure the keyboard/top cover to the bottom cover.

2. Turn the computer right side up with the front toward you.

3. Open the computer as far as it will open.

4. Insert a case utility tool (1) or similar thin, plastic tool between the front edge of the keyboard/top cover

and the bottom cover.

30 Chapter 5 Removal and replacement procedures

5. Lift the front edge (2) of the keyboard/top cover until it separates from the front edge of

the bottom cover.

6. Disconnect the battery cable from the system board (1).

7. Release the zero insertion force (ZIF) connector (2) to which the power button board cable is attached,

and then disconnect the power button board cable from the system board.

8. Release the ZIF connector (3) to which the keyboard cable is attached, and then disconnect

the keyboard cable from the system board.

9. Release the ZIF connector (4) to which the TouchPad board cable is attached, and then disconnect

the TouchPad board cable from the system board.

Component replacement procedures 31

10. Remove the keyboard/top cover (5).

Reverse this procedure to install the keyboard/top cover.

32 Chapter 5 Removal and replacement procedures

Speakers

Before removing the speakers, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the computer feet (see Computer feet on page 27).

5. Remove the keyboard/top cover (see Keyboard/top cover on page 28).

6. Disconnect the battery (see Battery on page 36).

Remove the speakers:

1. Disconnect the speaker cable from the system board (1).

2. Release the speaker cables from the routing clips (2) built into the battery.

3. Remove the two Phillips PM2.0×3.3 screws (3) that secure the speakers to the bottom cover.

Description Spare part number

Speakers (includes left and right speakers and cables) 902964-001

the computer on, and then shut it down through the operating system.

Component replacement procedures 33

4. Remove the speakers (4).

Reverse this procedure to install the speakers.

RTC battery (select products only)

NOTE: The RTC battery is used in HP Stream Laptop PC with Intel Celeron N3XXX models only.

Description Spare part number

RTC battery (includes cable and double-sided adhesive) 830764-001

Before removing the RTC battery, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the computer feet (see Computer feet on page 27).

34 Chapter 5 Removal and replacement procedures

5. Remove the keyboard/top cover (see Keyboard/top cover on page 28).

6. Remove the speakers (see Speakers on page 33).

Remove the RTC battery:

1. Disconnect the RTC battery cable (1) from the system board.

2. Detach the RTC battery (2) from the battery. (The RTC battery is attached to the battery with double-

sided adhesive.)

3. Remove the RTC battery and cable.

Reverse this procedure to install the RTC battery.

Component replacement procedures 35

Battery

Description Spare part number

Battery (2-cell, 37 WH, 4.96 AHr, polymer, includes cable) 824536-850

Before removing the battery, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the computer feet (see Computer feet on page 27).

5. Remove the keyboard/top cover (see Keyboard/top cover on page 28).

6. Remove the speakers (see Speakers on page 33).

NOTE: When replacing the battery, be sure that the RTC battery (select products only) (see RTC battery

(select products only) on page 34) is removed from the defective battery and installed on the replacement

battery.

Remove the battery:

1. Disconnect the battery cable (1) from the system board.

2. Disconnect the RTC battery cable (select products only) from the system board (2).

3. Remove the four Phillips PM2.0×3.3 screws (3) that secure the battery to the bottom cover.

36 Chapter 5 Removal and replacement procedures

4. Remove the battery (4).

Reverse this procedure to install the battery.

WLAN module

Description Spare part number

Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter D1 (HP Stream
Laptop PC with Intel Celeron N4000 only)

Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter D0 793840-005

Realtek RTL8822BE 802.11 ac 2x2 WiFi + BT 4.2 Combo Adapter (MU-MIMO supported) 924813-855

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module

authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.

Before removing the WLAN module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

901229-855

Component replacement procedures 37

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the computer feet (see Computer feet on page 27).

5. Remove the keyboard/top cover (see Keyboard/top cover on page 28).

6. Disconnect the battery (see Battery on page 36).

Remove the WLAN module:

1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

NOTE: The #1 WLAN antenna cable connects to the WLAN module #1/Main terminal. The #2 WLAN

antenna cable connects to the WLAN module #2/Aux terminal.

2. Remove the Phillips PM2.0×3.3 screw (2) that secures the WLAN module to the bottom cover. (The WLAN

module tilts up.)

3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.

NOTE: If the WLAN antenna is not connected to the terminal on the WLAN module, a protective sleeve must

be installed on the antenna connector, as shown in the following illustration.

38 Chapter 5 Removal and replacement procedures

Reverse this procedure to install the WLAN module.

Component replacement procedures 39

Heat sink

Before removing the heat sink, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the computer feet (see Computer feet on page 27).

5. Remove the keyboard/top cover (see Keyboard/top cover on page 28).

6. Remove the speakers (see Speakers on page 33).

7. Remove the battery (see Battery on page 36).

Remove the heat sink:

1. Remove the two Phillips PM2.0×2.2 broad head screws (1) that secure the heat sink to

Description Spare part number

Heat sink (includes replacement thermal material) 902899-001

the computer on, and then shut it down through the operating system.

the system board.

2. Remove the heat sink (2).

NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink

and the system board components each time the heat sink is removed. Thermal paste is used on
the processor (1) and the heat sink section (2) that services it.

40 Chapter 5 Removal and replacement procedures

Reverse this procedure to install the heat sink.

Component replacement procedures 41

System board

NOTE: The system board spare part kit includes an HDMI port, micro-SD card reader slot, USB port, WLAN

slot, and replacement thermal material.

NOTE: The table below lists an XXX extension. 601 is the number for Windows systems; 001 is the number

for non-Windows systems.

Category Description

HP Stream
Laptop PC
with Intel
Celeron
N4000

HP Stream
11 Pro G4
Education
Edition
Notebook
PC

HP Stream
Laptop PC
with Intel
Celeron
N3XXX

HP Stream
11 Pro G3
Notebook PCSpare Part

Number

Product Name Intel Celeron N4000 1.1 GHZ

(turbo up to 2.6 GHz)
processor (2400 MHz/4 MB
L2, Dual SDP 4.8 W), 2.0 GB
of system memory, 32 GB of
eMMC system storage

Intel Celeron N4000 1.1 GHZ

(turbo up to 2.6 GHz)
processor (2400 MHz/4 MB
L2, Dual SDP 4.8 W), 4.0 GB
of system memory, 32 GB of
eMMC system storage

Intel Celeron N4000 1.1 GHZ

(turbo up to 2.6 GHz)
processor (2400 MHz/4 MB
L2, Dual SDP 4.8 W), 4.0 GB
of system memory, 64 GB of
eMMC system storage

Intel Celeron N3450 1.1 GHz

(SC turbo up to 2.2 GHz)
quad core processor (1866
MHz FSB, 2.0 MB L2 cache,

4.0 W), 4.0 GB of system
memory, 128 GB of eMMC
system storage

Intel Celeron N3450 1.1 GHz

(SC turbo up to 2.2 GHz)
quad core processor (1866
MHz FSB, 2.0 MB L2 cache,

4.0 W), 4.0 GB of system
memory, 64 GB of eMMC
system storage

√ L23457-XXX

√ L23458-XXX

√ L23459-XXX

√ L02770-XXX

√ L02771-XXX

Intel Celeron N3350 1.1 GHz

(SC turbo up to 2.4 GHz) dual
core processor (1866 MHz
FSB, 2.0 MB L2 cache, 4.0
W), 4.0 GB of system
memory, 128 GB of eMMC
system storage

Intel Celeron N3350 1.60

GHz (SC turbo up to 2.16
GHz) dual core processor
(1866 MHz FSB, 2.0 MB L2

42 Chapter 5 Removal and replacement procedures

√ L02769-XXX

√ L02768-XXX

Category Description

cache, 4.0 W), 4.0 GB of
system memory, 64 GB of
eMMC system storage

HP Stream
Laptop PC
with Intel
Celeron
N4000

HP Stream
11 Pro G4
Education
Edition
Notebook
PC

HP Stream
Laptop PC
with Intel
Celeron
N3XXX

HP Stream
11 Pro G3
Notebook PCSpare Part

Number

Intel Celeron N3060 1.60

GHz (SC turbo up to 2.48
GHz) quad core processor
(1600 MHz FSB, 2.0 MB L2
cache, 4.0 W), 4.0 GB of
system memory, 64 GB of
eMMC system storage

Intel Celeron N3060 1.60

GHz (SC turbo up to 2.48
GHz) quad core processor
(1600 MHz FSB, 2.0 MB L2
cache, 4.0 W), 2.0 GB of
system memory, 32 GB of
eMMC system storage

Intel Celeron N3060 1.60

GHz (SC turbo up to 2.48
GHz) quad core processor
(1600 MHz FSB, 2.0 MB L2
cache, 4.0 W), 4.0 GB of
system memory, 64 GB of
eMMC system storage

Intel Celeron N3060 1.60

GHz (SC turbo up to 2.48
GHz) quad core processor
(1600 MHz FSB, 2.0 MB L2
cache, 4.0 W), 2.0 GB of
system memory, 64 GB of
eMMC system storage

√ L02226-XXX

√ 902901–XXX

√ 907727-XXX

√ 907726-XXX

Intel Celeron N3060 1.60

GHz (SC turbo up to 2.48
GHz) quad core processor
(1600 MHz FSB, 2.0 MB L2
cache, 4.0 W), 2.0 GB of
system memory, 32 GB of
eMMC system storage

Intel Celeron N3050 1.60

GHz (SC turbo up to 2.16
GHz) quad core processor
(1600 MHz FSB, 2.0 MB L2
cache, 4.0 W), 2.0 GB of
system memory, 32 GB of
eMMC system storage

Intel Celeron N3060 1.60

GHz (SC turbo up to 2.48
GHz) quad core processor
(1600 MHz FSB, 2.0 MB L2
cache, 4.0 W), 2.0 GB of
system memory, 32 GB of
eMMC system storage

√ 911091-XXX

√ 902902-XXX

√ 902903-XXX

Component replacement procedures 43

Category Description

HP Stream
Laptop PC
with Intel
Celeron
N4000

HP Stream
11 Pro G4
Education
Edition
Notebook
PC

HP Stream
Laptop PC
with Intel
Celeron
N3XXX

HP Stream
11 Pro G3
Notebook PCSpare Part

Number

Intel Celeron N3050 1.60

GHz (SC turbo up to 2.16
GHz) dual core processor
(1600 MHz FSB, 2.0 MB L2
cache, 4.0 W), 4.0 GB of
system memory, 32 GB of
eMMC system storage

Intel Celeron N3350 1.60

GHz (SC turbo up to 2.16
GHz) dual core processor
(1600 MHz FSB, 2.0 MB L2
cache, 4.0 W), 2.0 GB of
system memory, 32 GB of
eMMC system storage

Intel Celeron N3350 1.60

GHz (SC turbo up to 2.16
GHz) dual core processor
(1600 MHz FSB, 2.0 MB L2
cache, 4.0 W), 4.0 GB of
system memory, 32 GB of
eMMC system storage

√ 902904-XXX

√ 908901-XXX

√ 908902-XXX

Before removing the system board, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the computer feet (see Computer feet on page 27).

5. Remove the keyboard/top cover (see Keyboard/top cover on page 28).

6. Remove the speakers (see Speakers on page 33).

7. Remove the battery (see Battery on page 36).

8. Remove the WLAN module (see WLAN module on page 37).

9. Remove the heat sink (see Heat sink on page 40).

Remove the system board:

1. Release the ZIF connector (1) to which the display panel cable is attached, and then disconnect

the display panel cable from the system board.

2. Disconnect the power connector cable (2) from the system board.

44 Chapter 5 Removal and replacement procedures

3. Release the ZIF connector (3) to which the connector board cable is attached, and then disconnect

the connector board cable from the system board.

4. Remove the four Phillips PM2.0×3.3 screws (1) that secure the system board to the bottom cover.

5. Release the system board by lifting the left side of the system board (2) until it rests at an angle.

6. Remove the system board (3) by sliding it up and to the left at an angle.

Reverse this procedure to install the system board.

Component replacement procedures 45

Connector board

NOTE: The connector board spare part kit does not include the connector board cable. The connector board

cable is available using spare part number 830759-001.

Description Spare part number

Connector board includes audio jack and USB port 902960-001

Before removing the connector board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the computer feet (see Computer feet on page 27).

5. Remove the keyboard/top cover (see Keyboard/top cover on page 28).

6. Remove the speakers (see Speakers on page 33).

7. Remove the battery (see Battery on page 36).

Remove the connector board:

1. Release the ZIF connector (1) to which the connector board cable is attached, and then disconnect

the connector board cable from the system board.

2. Detach the connector board cable (2) from the bottom cover. (The connector board cable is attached to

the bottom cover with double-sided adhesive.)

3. Remove the two Phillips PM2.0×3.3 screws (3) that secure the connector board to the bottom cover.

46 Chapter 5 Removal and replacement procedures

4. Remove the connector board (4).

Reverse this procedure to install the connector board.

Component replacement procedures 47

Power connector

Description Spare part number

Power connector 743480-004

Before removing the power connector, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the computer feet (see Computer feet on page 27).

5. Remove the keyboard/top cover (see Keyboard/top cover on page 28).

6. Remove the speakers (see Speakers on page 33).

7. Remove the battery (see Battery on page 36).

Remove the power connector cable:

1. Disconnect the power connector cable (1) from the system board.

2. Remove the screw (2) securing the connector.

3. Remove the power connector (3).

Reverse this procedure to install the power connector cable.

48 Chapter 5 Removal and replacement procedures

Power button board

NOTE: The power button board spare part kit does not include the power button board cable. The power

button board cable is available using spare part number 830757-001.

Description Spare part number

Power button board 902958-001

Before removing the power button board, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the computer feet (see Computer feet on page 27).

5. Remove the keyboard/top cover (see Keyboard/top cover on page 28).

6. Disconnect the battery (see Battery on page 36).

Remove the power button board:

1. Turn the keyboard/top cover upside down with the front toward you.

2. Detach the power button board cable (1) from the keyboard/top cover. (The power button board cable is

attached to the keyboard/top cover with double-sided adhesive at two locations.)

3. Remove the two Phillips PM2.0×2.8 screws (2) that secure the power button board to the keyboard/

top cover.

4. Remove the power button board (3) and cable.

Reverse this procedure to install the power button board.

Component replacement procedures 49

TouchPad board

NOTE: The TouchPad board spare part kit does not include the TouchPad board cable. The TouchPad board

cable is available using spare part number 830763-001.

HP Stream
Laptop PC with
Intel Celeron

Description

Neon pink √ L23678-001

Innity purple √ √ L23677-001

Aqua blue √ √ 905532-001

Jack black √ √ 908297-001

Violet purple √ 905745-001

Snow white √ √ 910460-001

Smoke gray √ L32382-001

Smoke gray √ L02788-001

N4000

HP Stream 11 Pro
G4 Education
Edition Notebook
PC

HP Stream
Laptop PC with
Intel Celeron
N3XXX

HP Stream 11 Pro
G3 Notebook PC

Spare part
number

Before removing the TouchPad board, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the computer feet (see Computer feet on page 27).

5. Remove the keyboard/top cover (see Keyboard/top cover on page 28).

6. Disconnect the battery (see Battery on page 36).

Remove the TouchPad board:

1. Turn the keyboard/top cover upside down with the front toward you.

2. Remove the three Phillips PM2.0×2.8 screws (1) that secure the TouchPad board bracket

and TouchPad board to the top cover.

3. Remove the three Phillips PM2.0×2.2 broad head screws (2) that secure the TouchPad board to

the top cover.

4. Remove the TouchPad board bracket (3).

50 Chapter 5 Removal and replacement procedures

5. Remove the TouchPad board (4) and cable.

Reverse this procedure to install the TouchPad board.

Component replacement procedures 51

Display assembly

NOTE: The display assembly is spared at the subcomponent level only. For more display assembly spare

part information, see the individual removal subsections and see Display assembly subcomponents

on page 19.

Before removing the display assembly, follow these steps:

1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the keyboard/top cover (see Keyboard/top cover on page 28).

5. Disconnect the battery (see Battery on page 36).

Remove the display assembly:

1. Remove the four Phillips PM2.4×4.6 screws (1) that secure the display assembly to the bottom cover.

2. Release the power connector cable (2) from the right hinge area.

3. Remove the display assembly (3).

4. If it is necessary to replace the display bezel or any of the display assembly subcomponents:

a. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of

the display bezel until the bezel disengages from the display back cover.

b. Remove the display bezel (4).

52 Chapter 5 Removal and replacement procedures

5. If it is necessary to replace the display panel:

a. Remove the four Phillips PM2.0×3.3 screws that secure the display panel to the display back cover.

CAUTION: Before turning the display panel upside down, make sure the work surface is clear of

tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to
the display panel.

b. Lift the top edge of the display panel (1) and swing it up and forward until it rests upside down in

front of the display back cover.

c. Release the adhesive strip (2) that secures the display panel cable connector to the display panel

and disconnect the display cable from the display panel.

Component replacement procedures 53

d. Remove the display panel (3).

6. If it is necessary to replace the display hinges:

a. Remove the four Phillips PM2.5×3.2 broad head screws (1) that secure the display hinges to

the display back cover.

b. Remove the two Phillips PM2.0×2.9 broad head screws (2) that secure the display hinges to

the display back cover.

c. Remove the display hinges (3).

7. If it is necessary to replace the display panel cable:

54 Chapter 5 Removal and replacement procedures

a. Disconnect the display panel cable (1) from the camera/microphone module.

b. Release the display panel cable from the retention clips (2) and routing channel built into the right

side of the display back cover.

c. Remove the display panel cable (3).

8. If it is necessary to replace the camera/microphone module:

a. Detach the camera/microphone module (1) from the display back cover. (The camera/microphone

module is attached to the display back cover with double-sided adhesive at two locations.)

b. Disconnect the camera/microphone module cable (2) from the camera/microphone module.

Component replacement procedures 55

c. Remove the camera/microphone module (3).

9. If it is necessary to replace the WLAN antenna cables and transceivers:

a. Detach the WLAN antenna transceivers (1) from the display back cover. (The WLAN antenna

transceivers are attached to the display back cover with double-sided adhesive.)

b. Release the WLAN antenna cables from the clips (2) and routing channel built into the top and left

edges of the display back cover.

c. Remove the WLAN antenna cables and transceivers (3).

Reverse this procedure to reassemble install the display assembly.

56 Chapter 5 Removal and replacement procedures

Base enclosure

The base enclosure remains after disassembling the computer.

Description Spare part number

For use on HP Stream Laptop PC models only

Aqua blue nish 902949-001

Innity purple nish (only models with Intel Celeron N400 or Intel Celeron N3XXX) L23671-001

Neon pink nish (only models with Intel Celeron N400) L23672-001

Snow white nish 910457-001

Smoke gray nish (only models with Intel Celeron N400) L32380-001

Violet purple nish (only models with Intel Celeron N3XXX) 902950-001

For use on HP Stream Laptop PC models with Intel Celeron N400 and HP Stream 11 Pro G3 Notebook
PC models only

Jack black nish 908300-001

For use on HP Stream 11 Pro G4 Education Edition Notebook PC models only L02780-001

Component replacement procedures 57

6 Using Setup Utility (BIOS)

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.

NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you

must use the keyboard attached to your notebook.

Starting Setup Utility (BIOS)

CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer

from operating properly.

▲ Turn on or restart the computer, quickly press esc, and then press f10.

Updating Setup Utility (BIOS)

Updated versions of Setup Utility (BIOS) may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.

Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.

Determining the BIOS version

To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.

To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.

● HP Support Assistant

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Click the question mark icon in the taskbar.

2. Select My PC, and then select Specications.

● Setup Utility (BIOS)

1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 58).

2. Select Main, select System Information, and then make note of the BIOS version.

3. Select Exit, select No, and then follow the on-screen instructions.

To check for later BIOS versions, see Downloading a BIOS update on page 59.

58 Chapter 6 Using Setup Utility (BIOS)

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:

● Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

● Do not shut down the computer or initiate Sleep.

● Do not insert, remove, connect, or disconnect any device, cable, or cord.

NOTE: If your computer is connected to a network, consult the network administrator before installing any

software updates, especially system BIOS updates.

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Click the question mark icon in the taskbar.

2. Click Updates, and then click Check for updates and messages.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your

computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.

BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:

1. Type file in the taskbar search box, and then select File Explorer.

2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder that contains the update.

4. Double-click the le that has an .exe extension (for example, lename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le

from your hard drive.

Updating Setup Utility (BIOS) 59

7 Using HP PC Hardware Diagnostics

Using HP PC Hardware Diagnostics Windows

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system in order to diagnose hardware failures.

If HP PC Hardware Diagnostics Windows is not installed on your computer, rst you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics

Windows on page 60.

After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support or HP Support Assistant.

1. To access HP PC Hardware Diagnostics Windows from HP Help and Support:

a. Select the Start button, and then select HP Help and Support.

b. Right-click HP PC Hardware Diagnostics Windows, select More, and then select Run as

administrator.

– or –

To access HP PC Hardware Diagnostics Windows from HP Support Assistant:

a. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Select the question mark icon in the taskbar.

b. Select Troubleshooting and xes.

c. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.

2. When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen

instructions.

NOTE: If you need to stop a diagnostic test at any time, select Cancel.

3. When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-

digit Failure ID code is generated. For assistance in correcting the problem, contact support, and then
provide the Failure ID code.

Downloading HP PC Hardware Diagnostics Windows

● The HP PC Hardware Diagnostics Windows download instructions are provided in English only.

● You must use a Windows computer to download this tool because only .exe les are provided.

60 Chapter 7 Using HP PC Hardware Diagnostics

Downloading the latest HP PC Hardware Diagnostics Windows version

To download HP PC Hardware Diagnostics Windows, follow these steps:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. In the HP PC Hardware Diagnostics section, select Download, and then select the installation location:

To run the tool on your computer, download it to the computer desktop.

– or –

To run the tool from a USB ash drive, download it to a USB ash drive.

3. Select Run.

Downloading HP Hardware Diagnostics Windows by product name or number (select products only)

NOTE: For some products, it may be necessary to download the software to a USB ash drive by using the

product name or number.

To download HP PC Hardware Diagnostics Windows by product name or number (select products only), follow
these steps:

1. Go to http://www.hp.com/support.

2. Select Get software and drivers, and then enter the product name or number.

3. In the HP PC Hardware Diagnostics section, select Download, and then select the installation location:

To run the tool on your computer, download it to the computer desktop.

– or –

To run the tool from a USB ash drive, download it to a USB ash drive.

4. Select Run.

Installing HP PC Hardware Diagnostics Windows

To install HP PC Hardware Diagnostics Windows, follow these steps:

▲ Navigate to the folder on your computer or the ash drive where the .exe le was downloaded, double-

click the .exe le, and then follow the on-screen instructions.

Using HP PC Hardware Diagnostics UEFI

HP PC Hardware Diagnostics UEFI (Unied Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.

If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.

When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. For assistance in correcting the problem, contact support, and provide the Failure
ID code.

NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you

must use the attached keyboard.

Using HP PC Hardware Diagnostics UEFI 61

NOTE: If you need to stop a diagnostic test, press esc.

Starting HP PC Hardware Diagnostics UEFI

To start HP PC Hardware Diagnostics UEFI, follow these steps:

1. Turn on or restart the computer, and quickly press esc.

2. Press f2.

The BIOS searches three places for the diagnostic tools, in the following order:

a. Connected USB ash drive

NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB ash drive, see

Downloading the latest HP PC Hardware Diagnostics UEFI version on page 62.

b. Hard drive

c. BIOS

3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the

on-screen instructions.

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive can be useful in the following situations:

● HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.

● The hard drive is damaged.

NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you

must use a Windows computer to download and create the HP UEFI support environment because only .exe
les are provided.

Downloading the latest HP PC Hardware Diagnostics UEFI version

To download the latest HP PC Hardware Diagnostics UEFI version to a USB ash drive:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. In the HP PC Hardware Diagnostics UEFI section, select Download UEFI Diagnostics, and then select

Run.

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)

NOTE: For some products, it may be necessary to download the software to a USB ash drive by using the

product name or number.

To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB
ash drive:

62 Chapter 7 Using HP PC Hardware Diagnostics

1. Go to http://www.hp.com/support.

2. Enter the product name or number, select your computer, and then select your operating system.

3. In the Diagnostics section, follow the on-screen instructions to select and download the specic UEFI

Diagnostics version for your computer.

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)

Remote HP PC Hardware Diagnostics UEFI is a rmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload
results to a precongured server. For more information on Remote HP PC Hardware Diagnostics UEFI, go to

http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.

Downloading Remote HP PC Hardware Diagnostics UEFI

NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a

server.

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version

To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. In the HP PC Hardware Diagnostics UEFI section, select Download Remote Diagnostics, and then select

Run.

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number

NOTE: For some products, it may be necessary to download the software by using the product name or

number.

To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:

1. Go to http://www.hp.com/support.

2. Select Get software and drivers, enter the product name or number, select your computer, and then

select your operating system.

3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI

version for the product.

Customizing Remote HP PC Hardware Diagnostics UEFI settings

Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the
following customizations:

● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in

interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.

● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the

HP website or from a server that has been precongured for use. Your computer does not require the
traditional local storage (such as a disk drive or USB ash drive) to run remote diagnostics.

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 63

● Set a location for storing the test results. You can also set the user name and password settings used for

uploads.

● Display status information about the diagnostics run previously.

To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:

1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

2. Select Advanced, and then select Settings.

3. Make your customization selections.

4. Select Main, and then Save Changes and Exit to save your settings.

Your changes take eect when the computer restarts.

64 Chapter 7 Using HP PC Hardware Diagnostics

8 Specications

Metric U.S.

Computer dimensions

Width 30.0 cm 11.8 in

Depth (HP Stream Laptop PC models) 20.6 cm 8.1 in

(HP Stream 11 Pro G4 Education Edition Notebook PC) 20.8 cm 8.2 in

Height 1.8 cm 0.7 in

Weight (HP Stream Laptop PC models) 1.2 kg 2.6 lbs

(HP Stream 11 Pro G4 Education Edition Notebook PC) 1.3 kg 2.8 lbs

Input power Rating

Operating voltage and current 19.5 V dc @ 2.31 A – 45 W

Temperature

Operating 5°C to 35°C 41°F to 95°F

19.5 V dc @ 3.33 A – 65 W

Nonoperating ‑20°C to 60°C ‑4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90%

Nonoperating 5% to 95%

Maximum altitude (unpressurized)

Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft

Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of

temperatures.

65

9 Backing up, restoring, and recovering

This chapter provides information about the following processes, which are standard procedure for most
products:

● Backing up your personal information—You can use Windows tools to back up your personal

information (see Using Windows tools on page 66).

● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows
tools on page 66).

● Creating recovery media (select products only)—You can use HP Recovery Manager or HP Cloud

Recovery Download Tool (select products only) to create recovery media (see Creating HP Recovery

media (select products only) on page 66).

● Restoring and recovery—Windows oers several options for restoring from backup, refreshing the

computer, and resetting the computer to its original state (see Using Windows tools on page 66).

● Removing the Recovery Partition—To remove the Recovery partition to reclaim hard drive space

(select products only), select the Remove Recovery Partition option of HP Recovery Manager. For more
information, see Removing the HP Recovery partition (select products only) on page 70.

Using Windows tools

IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule

regular backups to avoid information loss.

You can use Windows tools to back up personal information and create system restore points and recovery
media, allowing you to restore from backup, refresh the computer, and reset the computer to its original
state.

NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get Help app.

▲ Select the Start button, and then select the Get Help app.

NOTE: You must be connected to the Internet to access the Get Help app.

Creating HP Recovery media (select products only)

After you have successfully set up the computer, use HP Recovery Manager to create a backup of the HP
Recovery partition on the computer. This backup is called HP Recovery media. In cases where the hard drive is
corrupted or has been replaced, the HP Recovery media can be used to reinstall the original operating system.

To check for the presence of the Recovery partition in addition to the Windows partition, right-click the Start
button, select File Explorer, and then select This PC.

NOTE: If your computer does not list the Recovery partition in addition to the Windows partition, contact

support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then
follow the on-screen instructions.

66 Chapter 9 Backing up, restoring, and recovering

On select products, you can use the HP Cloud Recovery Download Tool to create HP Recovery media on a
bootable USB ash drive. For more information, see Using the HP Cloud Recovery Download Tool to create

recovery media on page 68.

Using HP Recovery Manager to create recovery media

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to

http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

Before you begin

Before you begin, note the following:

● Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a

safe place.

● HP Recovery Manager examines the computer and determines the required media storage capacity.

● To create recovery media, use one of the following options:

NOTE: If the computer does not have a recovery partition, HP Recovery Manager displays the Windows

Create a Recovery Drive feature. Follow the on-screen instructions to create a recovery image on a blank
USB ash drive or hard drive.

– If your computer has an optical drive with DVD writer capability, be sure to use only high-quality

blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW,
DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs, which are not compatible
with HP Recovery Manager software.

– If your computer does not include an integrated optical drive with DVD writer capability, you can

use an external optical drive (purchased separately) to create recovery discs, as described above. If
an external optical drive is used, you must connect it directly to a USB port on the computer. It
cannot be connected to a USB port on an external device, such as a USB hub.

– To create a recovery ash drive, use a high-quality blank USB ash drive.

● Be sure that the computer is connected to AC power before you begin creating the recovery media.

● The creation process can take an hour or more. Do not interrupt this process.

● If necessary, you can exit the program before you have nished creating all of the recovery media. HP

Recovery Manager will nish the current DVD or ash drive. The next time you start HP Recovery
Manager, you will be prompted to continue.

Creating the recovery media

To create HP Recovery media using HP Recovery Manager:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning these steps.

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Create recovery media, and then follow the on-screen instructions.

If you need to recover the system, see Recovering using HP Recovery Manager on page 68.

Creating HP Recovery media (select products only) 67

Using the HP Cloud Recovery Download Tool to create recovery media

To create HP Recovery media using the HP Cloud Recovery Download Tool:

1. Go to http://www.hp.com/support.

2. Select Software and Drivers, and then follow the on-screen instructions.

Restoring and recovery

Restoring and recovery can be performed using one or more of the following options: Windows tools, HP
Recovery Manager, or the HP Recovery partition.

IMPORTANT: Not all methods are available on all products.

Restoring, resetting, and refreshing using Windows tools

Windows oers several options for restoring, resetting, and refreshing the computer. For details, see Using

Windows tools on page 66.

Restoring using HP Recovery Manager and the HP Recovery partition

You can use HP Recovery Manager and the HP Recovery partition (select products only) to restore the
computer to the original factory state:

● Resolving problems with preinstalled applications or drivers—To correct a problem with a

preinstalled application or driver:

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Reinstall drivers and/or applications, and then follow the on-screen instructions.

● Using System Recovery—To recover the Windows partition to original factory content, select the

System Recovery option from the HP Recovery partition (select products only) or use the HP Recovery
media. For more information, see Recovering using HP Recovery Manager on page 68. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 66.

● Using Factory Reset (select products only)—Restores the computer to its original factory state by

deleting all information from the hard drive and recreating the partitions and then reinstalling the
operating system and the software that was installed at the factory (select products only). To use the
Factory Reset option, you must use HP Recovery media. If you have not already created recovery media,
see Creating HP Recovery media (select products only) on page 66.

NOTE: If you have replaced the hard drive in the computer, you can use the Factory Reset option to

install the operating system and the software that was installed at the factory.

Recovering using HP Recovery Manager

You can use HP Recovery Manager software to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only).

If you have not already created HP Recovery media, see Creating HP Recovery media (select products only)

on page 66.

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before

beginning recovery, back up any personal data that you want to retain. See Using Windows tools on page 66.

68 Chapter 9 Backing up, restoring, and recovering

IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct computer

issues.

NOTE: When you start the recovery process, only the options available for your computer are displayed.

Before you begin, note the following:

● HP Recovery Manager recovers only software that was installed at the factory. For software not provided

with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.

● If the computer hard drive fails, HP Recovery media must be used. This media is created using HP

Recovery Manager. See

● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not

work, contact support to obtain recovery media. Go to http://www.hp.com/support, select your country
or region, and then follow the on-screen instructions.

Creating HP Recovery media (select products only) on page 66.

Recovering using the HP Recovery partition (select products only)

The HP Recovery partition allows you to perform a system recovery without recovery discs or a recovery USB
ash drive. This type of recovery can be used only if the hard drive is still working.

The HP Recovery partition (select products only) allows System Recovery only.

To start HP Recovery Manager from the HP Recovery partition:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning these steps (select products only).

1. Type recovery in the taskbar search box, select HP Recovery Manager, and then select Windows

Recovery Environment

‒ or –

For computers or tablets with keyboards attached:

▲ Press f11 while the computer boots, or press and hold f11 as you press the power button.

For tablets without keyboards:

▲ Turn on or restart the tablet, quickly hold down the volume up button, and then select f11.

2. Select Troubleshoot from the boot options menu.

3. Select Recovery Manager, and then follow the on-screen instructions.

NOTE: If your computer does not automatically restart in HP Recovery Manager, change the computer

boot order, and then follow the on-screen instructions. See Changing the computer boot order

on page 70.

.

Recovering using HP Recovery media

If your computer does not have an HP Recovery partition or if the hard drive is not working properly, you can
use HP Recovery media to recover the original operating system and software programs that were installed at
the factory.

▲ Insert the HP Recovery media, and then restart the computer.

Restoring and recovery 69

NOTE: If your computer does not automatically restart in HP Recovery Manager, change the computer

boot order, and then follow the on-screen instructions. See Changing the computer boot order

on page 70.

Changing the computer boot order

If your computer does not restart in HP Recovery Manager, you can change the computer boot order. This is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive, depending on the location of your HP Recovery media.

To change the boot order:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning these steps.

1. Insert the HP Recovery media.

2. Access the system Startup menu.

For computers or tablets with keyboards attached:

▲ Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.

For tablets without keyboards:

▲ Turn on or restart the tablet, quickly hold down the volume up button, and then select f9.

‒ or –

Turn on or restart the tablet, quickly hold down the volume down button, and then select f9.

3. Select the optical drive or USB ash drive from which you want to boot, and then follow the on-screen

instructions.

Removing the HP Recovery partition (select products only)

HP Recovery Manager software allows you to remove the HP Recovery partition (select products only) to free
up hard drive space.

IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery

or create HP Recovery media. Before removing the Recovery partition, create HP Recovery media. See

Creating HP Recovery media (select products only) on page 66.

Follow these steps to remove the HP Recovery partition:

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Remove Recovery Partition, and then follow the on-screen instructions.

70 Chapter 9 Backing up, restoring, and recovering

10 Power cord set requirements

The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V
ac, or from 220 to 240 V ac.

The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.

Power cord sets for use in other countries or regions must meet the requirements of the country and region
where the computer is used.

Requirements for all countries

The following requirements are applicable to all countries and regions:

● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).

● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in

the country or region where the power cord set will be used.

● The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125

or 250 V ac, as required by the power system of each country or region.

● The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet

C13 connector for mating with the appliance inlet on the back of the computer.

Requirements for all countries 71

Requirements for specic countries and regions

Country/region Accredited agency Applicable note number

Argentina IRAM 1

Australia SAA 1

Austria OVE 1

Belgium CEBEC 1

Brazil ABNT 1

Canada CSA 2

Chile IMQ 1

Denmark DEMKO 1

Finland FIMKO 1

France UTE 1

Germany VDE 1

India ISI 1

Israel SII 1

Italy IMQ 1

Japan JIS 3

The Netherlands KEMA 1

New Zealand SANZ 1

Norway NEMKO 1

The People's Republic of China CCC 4

Saudi Arabia SASO 7

Singapore PSB 1

South Africa SABS 1

South Korea KTL 5

Sweden SEMKO 1

Switzerland SEV 1

Taiwan BSMI 6

Thailand TISI 1

The United Kingdom ASTA 1

The United States UL 2

1. The exible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set ttings (appliance coupler and

wall plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.

2. The exible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type

with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) conguration. CSA or C-UL mark. UL le number must be on
each element.

72 Chapter 10 Power cord set requirements

Country/region Accredited agency Applicable note number

3. The appliance coupler, exible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese

Dentori Law. The exible cord must be Type VCR, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a
two-pole grounding type with a Japanese Industrial Standard c/o (7 A, 125 V ac) conguration.

4. The exible cord must be Type REV, 3-conductor, 0.75 mm² conductor size. Power cord set ttings (appliance coupler and wall

plug) must bear the CCC certication mark.

5. The exible cord must be Type H05VV-F 3-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must

be on each element. Corset approval number and logo must be printed on a ag label.

6. The exible cord must be Type HVCTF 3-conductor, 1.25 mm² conductor size. Power cord set ttings (appliance coupler, cable,

and wall plug) must bear the BSMI certication mark.

7. For 127 V ac, the exible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and

CSA or C-UL marks. For 240 V ac, the exible cord must be Type H05VV-F 3-conductor, 0.75 mm² or 1.00 mm2 conductor size,
with plug BS 1363/A with BSI or ASTA marks.

Requirements for specic countries and regions 73

11 Recycling

When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of
the battery in general household waste. Follow the local laws and regulations in your area for battery
disposal.

HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at

http://www.hp.com/recycle.

74 Chapter 11 Recycling

Index

A

AC adapter, spare part numbers 20
AC adapter/battery light 12
antenna

location 8
removal 56

spare part numbers 20
audio, product description 2
audio-in jack 11
audio-out jack 11

B

backup, creating 66
backups 66
base enclosure

removal 57
base enclosure, spare part

numbers 17

battery

removal 36

spare part number 17, 36
BIOS

determining version 58

downloading an update 59

starting the Setup Utility 58

updating 58
boot order, changing 70
bottom components 13
button components 9
buttons

power 9

TouchPad 10

C

cables, service considerations 22
camera light 8
case, spare part number 21
chipset, product description 1
components

bottom 13

buttons 9

display 8

left side 11

right side 12

TouchPad 10

computer major components 16
connector board

removal 46
spare part numbers 17, 46

connector board cable, spare part

number 17, 46

connectors

power 12
service considerations 22

D

display assembly

removal 52
subcomponents 19

display bezel

removal 52

spare part numbers 19
display components 8
display enclosure, spare part

number 20

Display Hinge Kit, spare part

number 20

display panel

product description 1

removal 53

spare part numbers 20
display panel cable

removal 54

spare part number 20
drives

precautions 23

preventing damage 23

E

electrostatic discharge 24
equipment guidelines 26
external media cards, product

description 4

F

feet

removal 27

spare part numbers 27

G

graphics, product description 1
grounding guidelines 24
guidelines

equipment 26
grounding 24
packaging 25
transporting 25
workstation 25

H

HDMI port 12
HDMI to VGA adapter, spare part

number 21
headphone jack 11
headset, spare part number 21
heat sink

removal 40
spare part number 17, 40

hinge

removal 54
spare part number 20

HP PC Hardware Diagnostics UEFI

downloading 62
starting 62
using 61

HP PC Hardware Diagnostics Windows

downloading 60
installing 61
using 60

HP Recovery Manager

correcting boot problems 70
starting 69

HP Recovery media

recovery 69
using 67

HP Recovery partition

recovery 69
removing 70

J

jacks

audio-in 11
audio-out 11

Index 75

headphone 11
microphone 11

K

keyboard/top cover

removal 28
spare part numbers 17, 28

L

left-side components 11
lights

AC adapter/battery 12
camera 8
power 11

M

memory card reader 12
memory, product description 2
microphone

location 8

product description 2
microphone jack 11
minimized image recovery 69
minimized image, creating 68
model name 1
mouse, spare part number 21

O

operating system, product

description 4
optical drive, spare part number 21
original system recovery 68

P

packaging guidelines 25
plastic parts, service

considerations 22
ports

HDMI 12
product description 3
USB 2.0 11

USB 3.0 12
power button 9
power button board

removal 49

spare part number 17, 49
power button board cable, spare part

number 17, 49

power connector 12

power connector cable

removal 48
spare part number 17, 48

power cord

requirements for all countries

71

requirements for specic

countries and regions 72
set requirements 71
spare part numbers 21

power cord, spare part number 21
power light 11
power requirements, product

description 4
processor, product description 1
product description

audio 2
chipset 1
display panel 1
external media cards 4
graphics 1
memory 2
microphone 2
operating system 4
ports 3
power requirements 4
processors 1
product name 1
serviceability 7
storage 2
video 2
wireless 3

product name 1

R

recovery 66

discs 67, 69
HP Recovery Manager 68
HP Recovery partition 68
media 69
starting 69
supported discs 67
system 68
USB ash drive 69
using HP Recovery media 67

recovery media

creating using HP Cloud Recovery

Download Tool 68

creating using HP Recovery

Manager 67

creating using Windows tools 66
discs 67
HP Recovery partition 66
USB ash drive 67

using 67
recovery partition, removing 70
Remote HP PC Hardware Diagnostics

UEFI settings

customizing 63

using 63
removal/replacement procedures

27
restoring 66
right-side components 12
RTC battery

removal 34
spare part number 17, 34

Rubber Kit, spare part numbers 18

S

Screw Kit, spare part number 21
security cable slot 11
service considerations

cables 22
connectors 22

plastic parts 22
serviceability, product description 7
slots

security cable slot 11
speakers

location 13

removal 33

spare part number 17, 33
storage, product description 2
supported discs, recovery 67
system board

removal 42

spare part numbers 17, 42
system recovery 68
system restore point, creating 66

T

tools required 22
TouchPad board

removal 50

spare part numbers 17, 50
TouchPad board cable, spare part

number 17, 50
TouchPad buttons 10
TouchPad components 10

76 Index

TouchPad zone 10
transporting guidelines 25

U

USB 2.0 port 11
USB 3.0 port 12
USB to Gigabit RJ45 adapter, spare

part number 21

V

video, product description 2

W

webcam 8
webcam/microphone module

removal 55
spare part number 20

Windows

backup 66
recovery media 66

system restore point 66
Windows tools, using 66
wireless antenna

location 8

removal 56

spare part numbers 20
wireless, product description 3
WLAN antenna

location 8

removal 56

spare part number 20
WLAN module

removal 37

spare part numbers 17, 37
workstation guidelines 25

Index 77