Hp Sprout User Manual

Sprout by HP User Guide

Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. SD, SDHC, and SDXC are trademarks or registered trademarks of SD-3C in the United States, other countries or both.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Second Edition: February 2016

First Edition: October 2014

Document Part Number: 764955-002

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. Go to

http://www.microsoft.com for details.

To access the latest user guide, go to

http://www.hp.com/support, and select your

country. Select Find your product, and then follow the on-screen instructions.

The projector and desk lamp are intended to be used for image projection and image capture, and they are not intended for use in other applications.

Safety notice

LED of projector - Classication of risk groups: Risk Group 1

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.

For any further information or to request a full refund of the price of the computer, please contact your seller.

Table of contents

1 Getting to know your Sprout ........................................................................................................................... 1

Finding hardware and software information ........................................................................................................ 1

Locating hardware ............................................................................................................................... 1

Locating software ................................................................................................................................ 1

Front ....................................................................................................................................................................... 2

Sprout Illuminator .................................................................................................................................................. 3

Top .......................................................................................................................................................................... 4

Right side ............................................................................................................................................................... 5

Left side ................................................................................................................................................................. 6

Rear ........................................................................................................................................................................ 7

Connecting the HP Touch Mat ................................................................................................................................ 8

Labels ..................................................................................................................................................................... 9

Identifying the labels .......................................................................................................................... 9

2 Connecting to a network .............................................................................................................................. 10

Connecting to a wireless network ....................................................................................................................... 10

Using the wireless controls ............................................................................................................... 10

Operating system controls ............................................................................................. 10

Connecting to a WLAN ....................................................................................................................... 11

Using Bluetooth wireless devices ...................................................................................................... 11

Connecting to a wired network—LAN ................................................................................................................. 11

Sharing data and drives and accessing software ................................................................................................ 12

3 Managing power .......................................................................................................................................... 13

User-replaceable battery notices ........................................................................................................................ 13

Initiating Sleep and Hibernation .......................................................................................................................... 13

Manually initiating and exiting Sleep ................................................................................................ 13

Manually initiating and exiting Hibernation ..................................................................................... 14

Setting password protection on wakeup .......................................................................................... 14

Shutting down (turning o) Sprout ..................................................................................................................... 14

4 Managing and sharing information ............................................................................................................... 16

Using a USB device ............................................................................................................................................... 16

Connecting a USB device ................................................................................................................... 16

Removing a USB device ..................................................................................................................... 16

Inserting and removing a memory card .............................................................................................................. 17

iii

5 Maintaining peak performance ..................................................................................................................... 19

Performing routine maintenance ........................................................................................................................ 19

Using Disk Cleanup ............................................................................................................................ 19

Using Disk Defragmenter .................................................................................................................. 19

Updating programs and drivers ........................................................................................................ 19

Cleaning your Sprout ......................................................................................................................... 20

Cleaning procedures ....................................................................................................... 20

Cleaning the display and glass surfaces ...................................................... 20

Cleaning the sides or cover ........................................................................... 20

Cleaning the touch mat ................................................................................ 20

Cleaning the keyboard or mouse .................................................................. 21

6 Securing your computer and information ...................................................................................................... 22

Using passwords .................................................................................................................................................. 22

Setting Windows passwords ............................................................................................................. 22

Setting Setup Utility (BIOS) passwords ............................................................................................. 23

Using Internet security software ......................................................................................................................... 23

Using antivirus software ................................................................................................................... 23

Using rewall software ..................................................................................................................... 23

Installing software updates ................................................................................................................................. 24

Installing critical security updates ...................................................................................................................... 24

Securing your wireless network .......................................................................................................................... 24

Backing up your software applications and information .................................................................................... 24

Using an optional security cable lock .................................................................................................................. 24

7 Using Setup Utility (BIOS) ............................................................................................................................. 26

Starting Setup Utility (BIOS) ................................................................................................................................ 26

Updating the BIOS ................................................................................................................................................ 26

Determining the BIOS version ........................................................................................................... 26

Downloading a BIOS update .............................................................................................................. 26

8 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 28

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 28

9 Backing up, restoring, and recovering ........................................................................................................... 30

Creating recovery media and backups ................................................................................................................ 30

Creating HP Recovery media ............................................................................................................. 30

Using Windows tools ......................................................................................................................... 31

Restore and recover ............................................................................................................................................. 31

Recovering using HP Recovery Manager ........................................................................................... 32

What you need to know .................................................................................................. 32

Using the HP Recovery partition ..................................................................................... 32

Using HP Recovery media to recover .............................................................................. 32

Changing the computer boot order ................................................................................ 33

10 Troubleshooting ........................................................................................................................................ 34

Wireless connection problems ............................................................................................................................ 34

Cannot connect to a WLAN ................................................................................................................ 34

Cannot connect to a preferred network ............................................................................................ 34

Current network security codes are unavailable .............................................................................. 35

Cannot connect to the wireless router .............................................................................................. 35

Network status icon is not displayed ................................................................................................ 35

Power problems ................................................................................................................................................... 36

Sprout will not turn on or start ......................................................................................................... 36

Hard drive error ................................................................................................................................. 36

Sprout is not responding ................................................................................................................... 36

Sprout shuts down unexpectedly ..................................................................................................... 37

Display problems ................................................................................................................................................. 37

The display is blank ........................................................................................................................... 37

Images on the screen are too large or too small, or the images are fuzzy ...................................... 37

Keyboard and mouse problems ........................................................................................................................... 37

Touch mat problems ............................................................................................................................................ 38

Audio problems .................................................................................................................................................... 39

No sound is produced through external speakers (purchased separately) ..................................... 39

Software problems .............................................................................................................................................. 39

11 Specications ............................................................................................................................................ 40

Input power .......................................................................................................................................................... 40

Operating specications ...................................................................................................................................... 40

12 Electrostatic Discharge .............................................................................................................................. 41

13 More HP resources ..................................................................................................................................... 42

14 Accessibility .............................................................................................................................................. 43

Supported assistive technologies ....................................................................................................................... 43

Contacting support .............................................................................................................................................. 43

Appendix A Scanning safety information .......................................................................................................... 44

Index ............................................................................................................................................................. 45

1 Getting to know your Sprout

Your Sprout immersive computer is a powerful tool designed to enhance your work and entertainment. Read this chapter to learn about best practices after you set up your immersive computer and where to nd additional HP resources.

Finding hardware and software information

Locating hardware

To nd out what hardware is installed on your Sprout:

1. From the Start screen, type control panel, and then select Control Panel.

– or –

From the Windows desktop, right-click the Start button, and then select Control Panel.

2. Select System and Security, select System, and then click Device Manager in the left column.

Locating software

To nd out what software is installed on your immersive computer:

▲

From the Start screen, click the down arrow in the lower-left corner of the screen.

– or –

From the Windows desktop, right-click the Start button, and then select Programs and Features.

A list displays all the devices installed on your Sprout.

Finding hardware and software information 1

Front

Component Description

(1) WLAN antennas (2)* Send and receive wireless signals.

(2) Webcam light On: The webcam is on.

(3) Webcam Records video and takes still photographs.

(4) Speakers (3) Produce sound.

(5) Keyboard button/light Projects the keyboard on the touch mat.

(6) Home button/light Displays Sprout Workspace.

(7) Projector/touch mat button/

light

2 Chapter 1 Getting to know your Sprout

To use the webcam, from the Start screen, type camera, and then select Camera.

●

Tap the button to turn o touch capability on the mat.

●

Touch-and-hold to turn o the projector.

●

When the projector is o, tap the button to turn both the projector and the touch mat on.

Component Description

(8) HP Touch Mat A touch-sensitive mat on which you can project the Sprout Workspace to create a

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this document:

▲

From the Start screen, type support, and then select the HP Support Assistant app.

– or –

From the Windows desktop, click the question mark icon in the notication area, at the far right of the taskbar.

Sprout Illuminator

horizontal touch screen.

CAUTION: To prevent damage to your vision, avoid staring directly at the lights on the Sprout Illuminator.

Component Description

(1) Desk lamp touch sensor Touch to turn the desk lamp on, to dim it, or to turn it o.

(2) High-resolution camera light On: The high-resolution camera is on.

(3) Desk lamp (2) Illuminate the touch mat.

(4) Depth camera (3) Capture three-dimensional images.

(5) Depth camera light On: The depth camera is on.

(6) High-resolution camera Captures high-resolution images from the touch mat.

(7) Projector mirror Projects the Sprout Workspace onto the touch mat.

Sprout Illuminator 3

Top

Component Description

(1) Power button

(2) Ambient light sensor Automatically adjusts the display brightness based on the

●

When the computer is o, press the button to turn on the computer.

●

When the computer is in the Sleep state, press the button briey to exit Sleep.

●

When the computer is in Hibernation, press the button briey to exit Hibernation.

CAUTION: Pressing and holding down the power button will

result in the loss of unsaved information.

If the computer has stopped responding and Microsoft® Windows® shutdown procedures are ineective, press and hold the power button down for at least 5 seconds to turn o the computer.

To learn more about your power settings, from the Start screen, type power, and then select Power Options.

‒ or –

From the Windows desktop, right-click the Start button, and then select Power Options.

lighting conditions in your environment.

4 Chapter 1 Getting to know your Sprout

Right side

Component Description

(1) Internal magnet Allows you to attach the stylus.

(2) Volume up/down button Increases or decreases the speaker volume.

(3) USB 3.0 port Connects an optional USB 1.0, USB 2.0, or USB 3.0 device and

provides enhanced USB power performance for USB 3.0 devices.

(4) USB 3.0 charging (powered) port Connects an optional USB 1.0, USB 2.0, or USB 3.0 device. USB

charging ports allow you to charge connected USB devices. Standard USB ports will not charge all USB devices or will charge using a low current. Some USB devices require power and require you to use a powered port.

NOTE: USB charging ports can also charge select models of

cell phones and MP3 players, even when the computer is o.

(5) Hard drive activity light Blinking: The hard drive is being used.

Right side 5

Left side

Component Description

(1) Memory card reader Reads optional memory (SD, SDHC and SDXC) cards that store,

manage, share, or access information.

To insert a card, hold the card with connectors facing the slot, insert the card into the slot, and then push in on the card until it is rmly seated.

To remove a card, pull the card out.

(2) Audio-out (headphone)/Audio-in (microphone)

jack

Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app.

‒ or –

From the Windows desktop, click the question mark icon in the notication area, at the far right of the taskbar.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

NOTE: Be sure that the device cable has a 4-conductor

connector that supports both audio-out (headphone) and audioin (microphone).

6 Chapter 1 Getting to know your Sprout

Rear

Component Description

(1) Vent Enables airow to cool internal components.

(2) Power supply light On: The AC power cord is connected.

(3) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable may not prevent the computer from

being mishandled or stolen.

(4) USB 2.0 ports (2) Connect optional USB 2.0 devices.

(5) Power connector Connects an AC power cord.

(6) RJ-45 (network) jack Connects a network cable.

(7) HDMI output port Projects the computer screen display to an external monitor.

NOTE: The HDMI output port cannot be used as an input from

a TV, a game console, or a set top box.

Rear 7

Component Description

(8) Audio-out (headphone) jack Connects optional powered stereo speakers, headphones,

(9) Internal microphones (2) Record audio, automatically ltering out the noise around you.

Connecting the HP Touch Mat

earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

Set up your Sprout on a at, level surface.

CAUTION: To prevent damage to the touch mat:

●

Do not cut or pierce the touch mat.

●

Do not bend or fold the touch mat.

●

Do not place any magnetic components on the touch mat.

●

Do not use metal objects on or under the touch mat.

●

When using a stylus on the touch mat, do not place your hand or palm on the touch mat because your hand or palm may be treated as contact points on the touch mat.

8 Chapter 1 Getting to know your Sprout

To connect the touch mat, place the touch mat on a at, level surface in front of the monitor, and slide it toward the monitor. The magnets in the Sprout Connector connect the touch mat to the monitor automatically.

NOTE: If you remove the touch mat, the projector will turn o.

To protect the touch mat from dirt or accidental damage when it is not being used, use the optional HP Touch Mat cover (purchased separately).

Labels

Identifying the labels

The labels axed to the computer provide information you may need when you troubleshoot system problems. The labels are located on the bottom of the computer.

●

Service label—Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support.

●

Regulatory label(s)—Provide(s) regulatory information about the computer.

●

Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

Labels 9

2 Connecting to a network

You can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection. This chapter will help you get connected to that world.

Connecting to a wireless network

Your computer may be equipped with one or more of the following wireless devices:

●

WLAN device—Connects the computer to wireless local area networks (commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in corporate oces, your home, and public places such as airports, restaurants, coee shops, hotels, and universities. In a WLAN, the mobile wireless device in your computer communicates with a wireless router or a wireless access point.

●

Bluetooth© device—Creates a personal area network (PAN) to connect to other Bluetooth-enabled devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each device communicates directly with other devices, and devices must be relatively close together—typically within 10 meters (approximately 33 feet) of each other.

For more information about wireless technology, the Internet, and networking, see the information and website links provided in Help and Support.

▲

From the Start screen, type help, and then select Help and Support.

‒ or –

From the Windows desktop, right-click the Start button, and then select Search. In the search eld, type

help, and then select Help and Support.

Using the wireless controls

You can control the wireless devices in your computer using the operating system controls:

Operating system controls

The Network and Sharing Center allows you to set up a connection or network, connect to a network, and diagnose and repair network problems.

To use operating system controls:

1. From the Start screen, type control panel, and then select Control Panel.

‒ or –

From the Windows desktop, right-click the Start button, and then select Control Panel.

2. Select Network and Internet, and then select Network and Sharing Center.

For more information, see the information provided in Help and Support.

▲

From the Start screen, type help, and then select Help and Support.

‒ or –

From the Windows desktop, right-click the Start button, and then select Search. In the search eld, type help, and then select Help and Support.

10 Chapter 2 Connecting to a network

Connecting to a WLAN

To connect to a WLAN, follow these steps:

1. Be sure that the WLAN device is on.

2. From the Start screen or the Windows desktop, point to the upper-right or lower-right corner of the

display to reveal the charms.

3. Select Settings, and then click the network status icon.

4. Select your WLAN from the list.

5. Click Connect.

If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Type the code, and then click Next to complete the connection.

NOTE: If no WLANs are listed, you may be out of range of a wireless router or access point.

NOTE: If you do not see the WLAN you want to connect to, from the Windows desktop, right-click the

network status icon, and then select Open Network and Sharing Center. Click Set up a new connection or network. A list of options is displayed, allowing you to manually search for and connect to a network

or to create a new network connection.

6. Follow the on-screen instructions to complete the connection.

After the connection is made, place the mouse pointer over the network status icon in the notication area, at the far right of the taskbar, to verify the name and status of the connection.

NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation, router

manufacturer, and interference from other electronic devices or structural barriers such as walls and oors.

Using Bluetooth wireless devices

A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following:

●

Computers (desktop, notebook)

●

Phones (cellular, cordless, smartphone)

●

Imaging devices (printer, camera)

●

Audio devices (headset, speakers)

●

Mouse

●

External keyboard

Bluetooth devices provide peer-to-peer capability that allows you to set up a PAN of Bluetooth devices. For information about conguring and using Bluetooth devices, see the Bluetooth software Help.

Connecting to a wired network—LAN

Use a LAN connection if you want to connect the computer directly to a router in your home (instead of working wirelessly), or if you want to connect to an existing network at your oce.

Connecting to a LAN requires an 8-pin, RJ-45 (network) cable and a network jack on the computer.

Connecting to a wired network—LAN 11

To connect the network cable, follow these steps:

1. Plug the network cable into the network jack (1) on the computer.

2. Plug the other end of the network cable into a network wall jack (2) or router.

NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from

TV and radio reception, orient the circuitry end of the cable toward the computer.

Sharing data and drives and accessing software

When your computer is part of a network, you are not limited to using only the information that is stored in your computer. Computers connected to the network can exchange software and data with each other.

For more information about sharing les, folders, or drives, see the information provided in Help and Support.

▲

From the Start screen, type help, and then select Help and Support.

‒ or –

From the Windows desktop, right-click the Start button, and then select Search. In the search eld, type

help, and then select Help and Support.

NOTE: When a disc like a DVD movie or game is copy-protected, it cannot be shared.

12 Chapter 2 Connecting to a network

3 Managing power

User-replaceable battery notices

WARNING! Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according

to the instructions.

WARNING! To reduce the risk of re or burns, do not disassemble, crush, or puncture; do not short external

contacts; do not dispose of in re or water.

WARNING! Keep the battery away from children.

WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the

computer, a replacement battery provided by HP, or a compatible battery purchased from HP.

Initiating Sleep and Hibernation

Windows has two power-saving states, Sleep and Hibernation.

●

Sleep–The Sleep state is automatically initiated after a period of inactivity. Your work is saved to memory, allowing you to resume working very quickly. You can also initiate Sleep manually. For more information, see Manually initiating and exiting Sleep on page 13.

●

Hibernation–The Hibernation state is automatically initiated if Sprout is in the Sleep state for an extended period. Hibernation puts your open documents and programs on your hard drive, and then turns o your Sprout.

NOTE: You can manually initiate Hibernation. See Manually initiating and exiting Sleep on page 13

and Manually initiating and exiting Hibernation on page 14.

CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video playback, or

loss of information, do not initiate Sleep while reading from or writing to an external media card.

NOTE: You cannot connect to a network or perform any computer functions while Sprout is in the Sleep

state or in Hibernation.

Manually initiating and exiting Sleep

▲

To initiate Sleep, from the Start screen or the Windows desktop, point to the far-right upper or lower corner of the screen to display the charms. Click the Power icon, and then select Sleep.

– or –

From the Windows desktop, right-click the Start button, select Shut down or sign out, and then select Sleep.

To exit Sleep:

●

Briey press the power button.

●

Press a key on the keyboard.

When Sprout exits Sleep, the power lights turn on and your work returns to the screen.

User-replaceable battery notices 13

NOTE: If you have set a password to be required on wakeup, you must enter your Windows password before

your work will return to the screen.

Manually initiating and exiting Hibernation

You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options in Control Panel.

1. From the Start screen, type power, and then select Power Options.

‒ or –

From the Windows desktop, right-click the Start button, and then click Power Options.

2. In the left pane, select Choose what the power buttons do.

3. Select Change Settings that are currently unavailable.

4. In the When I press the power button area, select Hibernate.

5. Click Save changes.

To exit Hibernation, briey press the power button.

When Sprout exits Hibernation, the power lights turn on and your work returns to the screen. If you have set a password to be required on wakeup, you must enter your Windows password before your work will return to the screen.

Setting password protection on wakeup

To set Sprout to prompt for a password when Sprout exits Sleep or Hibernation, follow these steps:

1. From the Start screen, type power, and then select Power Options.

‒ or –

From the Windows desktop, right-click the Start button, and then click Power Options.

2. In the left pane, select Require a password on wakeup.

3. Select Change Settings that are currently unavailable.

4. Select Require a password (recommended).

NOTE: If you need to create a user account password or change your current user account password,

click Create or change your user account password, and then follow the on-screen instructions. If you do not need to create or change a user account password, go to step 5.

5. Click Save changes.

Shutting down (turning o) Sprout

CAUTION: Unsaved information is lost when Sprout shuts down.

The Shut down command closes all open programs, including the operating system, and then turns o Sprout.

Shut down Sprout under any of the following conditions:

14 Chapter 3 Managing power

●

When you need to access components inside Sprout

●

When you are connecting an external hardware device to a port other than a USB or video port

●

When Sprout will be unused and disconnected from external power for an extended period

Although you can shut down Sprout with the power button, the recommended procedure is to use the turn o command, as follows:

NOTE: If Sprout is in the Sleep state or in Hibernation, you must rst exit Sleep or Hibernation before

shutdown is possible.

1. Save your work and close all open programs.

2. From the Start screen or the Windows desktop, point to the far-right upper or lower corner of the screen

to display charms, and then select Settings.

3. Click the Power icon, and then click Shut down.

If Sprout is unresponsive and you are unable to use the preceding shutdown procedures, try the following emergency procedures in the sequence provided:

●

Press ctrl+alt+delete. Click the Power icon in the lower-right corner of the screen, and then click Shut Down.

●

Press and hold the power button for at least 5 seconds.

●

Disconnect Sprout from external power.

Shutting down (turning o) Sprout 15

4 Managing and sharing information

Drives are digital storage devices that help you store, manage, share, and access information. Your Sprout has an internal hard drive that stores personal les, the operating system, and Sprout software. For added capacity or functionality, connect an external drive (purchased separately), such as an optical drive or hard drive.

To transfer information quickly, connect a USB ash drive to the USB port on your Sprout, or insert the memory card from your phone or camera into the memory card reader.

NOTE: For more information about required software and drivers, or to learn which computer port to use,

see the manufacturer's instructions.

Using a USB device

Your Sprout has more than one type of USB port. See Getting to know your Sprout on page 1 for the types of USB ports on this Sprout. Be sure to purchase devices that are compatible with your Sprout.

Connecting a USB device

CAUTION: To reduce the risk of damage to a USB connector, use minimal force to connect the device.

▲

Connect the USB cable for the device to the USB port.

A sound indicates that the device has been detected.

NOTE: The rst time you connect a USB device, a message displays on the Windows desktop and an icon in

the notication area lets you know that Sprout recognizes the device.

Removing a USB device

CAUTION: To reduce the risk of damage to a USB connector, do not pull on the cable to remove the USB

device.

16 Chapter 4 Managing and sharing information

CAUTION: To reduce the risk of loss of information or an unresponsive system, use the following procedure

to safely remove the USB device.

1. Save your information and close all programs associated with the device.

2. From the Windows desktop, click the hardware icon in the notication area, at the far right of the

taskbar. A message, Safely remove hardware and eject media displays.

3. Follow the on-screen instructions.

Inserting and removing a memory card

To insert a memory card:

CAUTION: To reduce the risk of damage to the memory card connectors, use minimal force to insert a

memory card.

1. Hold the card with the connectors facing Sprout.

2. Insert the card into the memory card reader, and then press in on the card until it is rmly seated.

A sound indicates that the device has been detected.

To remove a memory card:

1. Save your information and close all programs associated with the card.

2. From the Windows desktop, click the remove hardware icon in the notication area, at the far right of

the taskbar. Then, follow the on-screen instructions.

Inserting and removing a memory card 17

3. Pull the card to remove it from the slot.

18 Chapter 4 Managing and sharing information

5 Maintaining peak performance

Keep Sprout at peak operating performance using the practices and tools described in this chapter. Start with routine maintenance, keep the equipment clean, and regularly update software. Also pay attention to important security issues, including passwords, virus protection, and anti-theft measures. Finally, nd out how to access your system settings when you need to contact support or run diagnostics on your Sprout system.

Performing routine maintenance

Using Disk Cleanup

Disk Cleanup searches the hard drive for unnecessary les that you can safely delete to free up disk space and help Sprout run more eciently.

To run Disk Cleanup:

1. From the Start screen, type disk.

2. Select Free up space on this PC.

3. Follow the on-screen instructions.

Using Disk Defragmenter

As you use your Sprout over time, the les on the hard drive become fragmented. Because of this, the hard drive works harder to locate les, and Sprout slows down. Disk Defragmenter consolidates and reorganizes the fragmented les on the hard drive so that the system can run more eciently.

Depending on the size of your hard drive and the number of fragmented les, Disk Defragmenter may need more than an hour to complete the task.

To run Disk Defragmenter:

1. From the Start screen, type disk defrag.

2. Select Defragment and optimize your drives.

3. Follow the on-screen instructions.

Updating programs and drivers

HP recommends that you update your programs and drivers on a regular basis. Updates can resolve issues and bring new features and options to your Sprout. Without the latest driver, you would not be getting the most out of your equipment.

Go to http://www.hp.com/support to download the latest versions of HP programs and drivers. In addition, register to receive automatic notications when updates become available.

If you would like to update your programs and drivers, follow these instructions:

1. From the Start screen, type support, and then select the HP Support Assistant app.

– or –

Performing routine maintenance 19

From the Windows desktop, click the question mark icon in the notication area, at the far right of the taskbar.

2. Click Updates and tune-ups, and then click Check for HP updates now.

3. Follow the on-screen instructions.

Cleaning your Sprout

Use the following products to clean Sprout safely:

●

Dry microber cleaning cloth or a chamois (static-free cloth without oil)

●

Static-free cloth wipes

CAUTION: Avoid strong cleaning solvents that can permanently damage your Sprout. If you are not sure that

a cleaning product is safe for your Sprout, check the product contents to make sure that ingredients such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons are not included in the product.

Fibrous materials, such as paper towels, can scratch Sprout. Over time, dirt particles and cleaning agents can get trapped in the scratches.

Cleaning procedures

Follow the procedures in this section to clean Sprout safely.

WARNING! To prevent electric shock or damage to components, do not attempt to clean your Sprout while it

is turned on.

Turn o Sprout.

Disconnect external power.

Disconnect all powered external devices.

CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids directly on

any Sprout surface. Liquids dripped on the surface can permanently damage internal components.

Cleaning the display and glass surfaces

CAUTION: Do not spray or place the cleaner directly on the screen, projector, or other glass surfaces.

Gently wipe the sides and the surface of the display, projector, and cameras using a soft, lint-free cloth moistened with an alcohol-free glass cleaner.

Cleaning the sides or cover

To clean the sides or cover, use a soft microber cloth or chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe.

NOTE: When cleaning the cover of Sprout, use a circular motion to aid in removing dirt and debris.

Cleaning the touch mat

CAUTION: Do not spray or place the cleaner directly on the touch mat.

●

Gently wipe the surface of the touch mat using a soft, lint-free cloth moistened with an alcohol-free glass cleaner.

●

To prevent damage to the touch mat, avoid using strong chemicals.

20 Chapter 5 Maintaining peak performance

Cleaning the keyboard or mouse

WARNING! To reduce the risk of electric shock or damage to internal components, do not use a vacuum

cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris on the keyboard surface.

CAUTION: To prevent damage to internal components, do not allow liquids to drip between the keys.

●

To clean the keyboard or mouse, use a soft microber cloth or a chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe.

●

To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a can of compressed air with a straw extension.

Performing routine maintenance 21

6 Securing your computer and information

Computer security is essential for protecting the condentiality, integrity, and availability of your information. Standard security solutions provided by the Windows operating system, HP applications, the non-Windows Setup Utility (BIOS), and other third-party software can help protect your computer from a variety of risks, such as viruses, worms, and other types of malicious code.

IMPORTANT: Some security features listed in this chapter may not be available on your computer.

Using passwords

A password is a group of characters that you choose to secure your computer information and to protect online transactions. Several types of passwords can be set. For example, when you set up your computer for the rst time, you were asked to create a user password to secure your computer. Additional passwords can be set in Windows or in the HP Setup Utility (BIOS) that is preinstalled on your computer.

You may nd it helpful to use the same password for a Setup Utility (BIOS) feature and for a Windows security feature.

To create and save passwords, use the following tips:

●

To reduce the risk of being locked out of the computer, record each password and store it in a secure place away from the computer. Do not store passwords in a le on the computer.

●

When creating passwords, follow requirements set by the program.

●

Change your passwords at least every 3 months.

●

An ideal password is long and has letters, punctuation, symbols, and numbers.

●

Before you send your computer for service, back up your les, delete condential les, and then remove all password settings.

For additional information about Windows passwords, such as screen-saver passwords:

▲

From the Start screen, type support, and then select the HP Support Assistant app.

– or –

From the Windows desktop, click the question mark icon in the notication area, at the far right of the taskbar.

Setting Windows passwords

Password Function

User password Protects access to a Windows user account.

Administrator password Protects administrator-level access to computer contents.

NOTE: This password cannot be used to access Setup Utility

(BIOS) contents.

22 Chapter 6 Securing your computer and information

Setting Setup Utility (BIOS) passwords

Password Function

Setup password

Power-on password

To set, change, or delete a setup or power-on password in Setup Utility (BIOS):

1. Start Setup Utility (BIOS):

Turn on or restart the computer, quickly press esc, and then press f10.

2. Use the arrow keys to select Security, and then follow the on-screen instructions.

Your changes take eect when the computer restarts.

Using Internet security software

When you use your computer to access email, a network, or the Internet, you potentially expose your computer to computer viruses, spyware, and other online threats. To help protect your computer, Internet security software that includes antivirus and rewall features may be preinstalled on your computer as a trial oer. To provide ongoing protection against newly discovered viruses and other security risks, security software must be kept up to date. It is strongly recommended that you upgrade the security software trial oer or purchase the software of your choice in order to fully protect your computer.

●

Must be entered each time you access Setup Utility (BIOS).

●

If you forget your setup password, you cannot access Setup Utility (BIOS).

●

Must be entered each time you turn on or restart the computer.

●

If you forget your power-on password, you cannot turn on or restart the computer.

Using antivirus software

Computer viruses can disable programs, utilities, or the operating system, or cause them to function abnormally. Antivirus software can detect most viruses, destroy them, and in most cases, repair any damage they have caused.

To provide ongoing protection against newly discovered viruses, antivirus software must be kept up to date.

An antivirus program may be preinstalled on your computer. It is strongly recommended that you use the antivirus program of your choice in order to fully protect your computer.

For more information about computer viruses, from the Start screen, type support, and then select the HP

Support Assistant

app, or from the Windows desktop, click the question mark icon in the notication area, at

the far right of the taskbar.

Using rewall software

Firewalls are designed to prevent unauthorized access to a system or network. A rewall can be software you install on your computer and/or network, or it can be a combination of both hardware and software.

There are two types of rewalls to consider:

Using Internet security software 23

●

Host-based rewalls—Software that protects only the computer it is installed on.

●

Network-based rewalls—Installed between your DSL or cable modem and your home network to protect all the computers on the network.

When a rewall is installed on a system, all data sent to and from the system is monitored and compared with a set of user-dened security criteria. Any data that does not meet those criteria is blocked.

Installing software updates

HP, Windows, and third-party software installed on your computer should be regularly updated to correct security problems and improve software performance. For more information, see

drivers on page 19.

Installing critical security updates

CAUTION: Microsoft sends out alerts regarding critical updates. To protect the computer from security

breaches and computer viruses, install all critical updates from Microsoft as soon as you receive an alert.

You can install these updates manually or automatically.

To view or change the settings:

1. From the Start screen, type control panel, and then select Control Panel.

‒ or –

Updating programs and

From the Windows desktop, right-click the Start button, and then select Control Panel.

2. Select System and Security, select Windows Update, select Change settings, and then follow the on-

screen instructions.

Securing your wireless network

When you set up a WLAN or access an existing WLAN, always enable security features to protect your network from unauthorized access. WLANs in public areas (hotspots) like coee shops and airports may not provide any security.

Backing up your software applications and information

Regularly back up your software applications and information to protect them from being permanently lost or damaged through a virus attack or a software or hardware failure. For more information, see Backing up,

restoring, and recovering on page 30.

Using an optional security cable lock

A security cable lock, purchased separately, is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Security cable locks are only one of several methods that should be employed as part of a complete security solution to help maximize theft protection.

The security cable slot on your computer may look slightly dierent from the illustration in this section. For the location of the security cable slot on your computer, see Getting to know your Sprout on page 1.

1. Loop the security cable lock around a secured object.

2. Insert the key (1) into the security cable lock (2).

24 Chapter 6 Securing your computer and information

3. Insert the security cable lock into the security cable slot on the computer (3), and then lock the security

cable lock with the key.

4. Remove the key and keep it in a safe place.

Using an optional security cable lock 25

7 Using Setup Utility (BIOS)

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

Starting Setup Utility (BIOS)

CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer

from operating properly.

▲

Turn on or restart the computer, quickly press esc, and then press f10.

Updating the BIOS

Updated versions of the BIOS may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.

Some download packages contain a le named Readme.txt, which contains information regarding installing and troubleshooting the le.

Determining the BIOS version

To determine whether available BIOS updates contain later BIOS versions than the one currently installed on the computer, you need to know the version of the system BIOS that is installed.

BIOS version information (also known as ROM date and System BIOS) can be revealed by pressing fn+esc (if you are already in Windows) or by using Setup Utility (BIOS).

1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 26).

2. Use the arrow keys to select File, select System Information, and then make note of your BIOS version.

To exit Setup Utility (BIOS):

1. Use the arrow keys to select Ignore Changes and Exit, and then press enter.

2. Select Yes.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC power cord. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:

●

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

●

Do not shut down the computer or initiate Sleep.

●

Do not insert, remove, connect, or disconnect any device, cable, or cord.

26 Chapter 7 Using Setup Utility (BIOS)

NOTE: If your computer is connected to a network, consult the network administrator before installing any

software updates, especially system BIOS updates.

1. From the Start screen, type support, and then select the HP Support Assistant app.

‒ or –

From the Windows desktop, click the question mark icon in the notication area, at the far right of the taskbar.

2. Click Updates and tune-ups, and then click Check for HP updates now.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your

computer. If the update is more recent than your BIOS, make a note of the date, name, or other identier. You may need this information to locate the update later, after it has been downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

If the update is more recent than your BIOS, make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.

BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is complete. If no instructions appear, follow these steps:

1. From the Start screen, type file, and then select File Explorer.

‒ or –

From the Windows desktop, right-click the Start button, and then select File Explorer.

2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the

update.

4. Double-click the le that has an .exe extension (for example, lename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le

from your hard drive.

Updating the BIOS 27

8 Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated. This ID code can then be provided to support to help determine how to correct the problem.

NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you

must use the keyboard attached.

To start HP PC Hardware Diagnostics (UEFI), follow these steps:

1. Turn on or restart the computer, and quickly press esc.

2. Press f2.

The BIOS searches three places for the diagnostic tools, in the following order:

a. Connected USB drive

NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading

HP PC Hardware Diagnostics (UEFI) to a USB device on page 28.

b. Hard drive

c. BIOS

3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the

on-screen instructions.

NOTE: If you need to stop a diagnostic test, press esc.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you

must use a Windows computer to download and create the HP UEFI support environment because only .exe les are oered.

There are two options to download HP PC Hardware Diagnostics to a USB device.

Download the latest UEFI version

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.

Download any version of UEFI for a specic product

1. Go to http://www.hp.com/support.

2. Select Get software and drivers.

28 Chapter 8 Using HP PC Hardware Diagnostics (UEFI)

3. Enter the product name or number.

– or –

Select Identify now to let HP automatically detect your product.

4. Select your computer, and then select your operating system.

5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version

you want.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 29

9 Backing up, restoring, and recovering

This chapter provides information about the following processes. The information in the chapter is standard procedure for most models.

●

Creating recovery media and backups

●

Restoring and recovering your system

For additional information, refer to HP Support Assistant.

▲

From the Start screen, type support, and then select the HP Support Assistant app.

– or –

From the Windows desktop, click the question mark icon in the notication area, at the far right of the taskbar.

Creating recovery media and backups

●

Use HP Recovery Manager after you successfully set up the computer, to create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

For information on creating recovery media, see Creating HP Recovery media on page 30. For information on the recovery options that are available using the recovery media, see Recovering using

HP Recovery Manager on page 32

●

Use Windows tools to create system restore points and create backups of personal information.

Creating HP Recovery media

HP Recovery Manager is a software program that allows you to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and the software programs installed at the factory and then congures the settings for the programs. HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

●

Only one set of HP Recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place.

●

HP Recovery Manager examines the computer and determines the required storage capacity for the blank USB ash drive or the number of blank DVD discs that will be required.

●

If you would like to create DVD recovery media, you can use an external optical drive with DVD writer capability (purchased separately) to create recovery discs, and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high-quality blank USB ash drive.

●

You can obtain recovery discs for your computer from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also nd contact information from the HP website. Go to

http://www.hp.com/support, select your country or region, and follow the on-screen instructions. If you

use an external optical drive, it must be connected directly to a USB port on the computer; the drive cannot be connected to a USB port on an external device, such as a USB hub.

30 Chapter 9 Backing up, restoring, and recovering

●

The creation process can take an hour or more. Do not interrupt the creation process.

●

If necessary, you can exit the program before you have nished creating all of the recovery DVDs. HP Recovery Manager will nish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs will be burned.

To create HP Recovery media:

1. From the Start screen, type recovery, and then select Recovery Media Creation.

2. Follow the on-screen instructions.

If you ever need to recover the system, see Recovering using HP Recovery Manager on page 32.

Using Windows tools

You can create system restore points and create backups of personal information using Windows tools. For more information and steps, see Help and Support.

▲

From the Start screen, type help, and then select Help and Support.

‒ or –

From the Windows desktop, right-click the Start button, and then select Search. In the search eld, type

help, and then select Help and Support.

Restore and recover

There are several options for recovering your system. Choose the method that best matches your situation and level of expertise:

●

Windows oers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information and steps, see Help and Support.

▲

From the Start screen, type help, and then select Help and Support.

‒ or –

From the Windows desktop, right-click the Start button, and then select Search. In the search eld, type help, and then select Help and Support.

●

To correct a problem with a preinstalled driver, use the Hardware Driver Reinstallation option of HP Recovery Manager to reinstall the individual driver.

▲

From the Start screen, type recovery, select Recovery Manager, select Hardware Driver Reinstallation, and then follow the on-screen instructions.

●

On select models, if you want to recover the computer's original factory partitioning and content, you can choose the System Recovery option from the HP Recovery partition or use the HP Recovery media that you have created. For more information, see Recovering using HP Recovery Manager on page 32. If you have not already created recovery media, see Creating HP Recovery media on page 30.

●

On select models, if you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. For more information, see

Recovering using HP Recovery Manager on page 32.

Restore and recover 31

Recovering using HP Recovery Manager

HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you created or by using the HP Recovery partition. If you have not already created recovery media, see Creating HP Recovery media on page 30.

From the Start screen, type recovery, select Recovery Manager, select System Recovery, and then follow the on-screen instructions.

What you need to know

●

HP Recovery Manager recovers only software that was installed at the factory. For software not provided with the computer, you must either download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer.

IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct

computer issues.

●

HP Recovery media must be used if the computer hard drive fails. If you have not already created recovery media, see Creating HP Recovery media on page 30.

●

If the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also nd contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before

beginning recovery, back up any personal data you want to retain.

Using the HP Recovery partition

The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a recovery USB ash drive. This type of recovery can be used only if the hard drive is still working.

To start HP Recovery Manager from the HP Recovery partition:

1. From the Start screen, type recovery, select Recovery Manager, and then select HP Recovery

Environment.

2. Select Troubleshoot from the boot options menu.

3. Select Recovery Manager, and then follow the on-screen instructions.

Using HP Recovery media to recover

You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

1. If possible, back up all personal les.

2. Insert the HP Recovery media that you created, and then restart the computer.

NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer

boot order. See Changing the computer boot order on page 33.

3. Follow the on-screen instructions.

32 Chapter 9 Backing up, restoring, and recovering

Changing the computer boot order

If the computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices where the computer searches for startup information. You can specify that an optical drive or a USB ash drive should be checked rst.

To change the boot order:

1. Insert the HP Recovery media you created.

2. Restart the computer, quickly press esc, and then press f9 for boot options.

3. Select the optical drive or USB ash drive you want to boot from.

4. Follow the on-screen instructions.

Restore and recover 33

10 Troubleshooting

Wireless connection problems

Some possible causes for wireless connection problems include the following:

●

Wireless device is not turned on.

●

Wireless device is not installed correctly or has been disabled.

●

Wireless device encountered interference from other devices.

●

Wireless device or router hardware has failed.

Cannot connect to a WLAN

If you have a problem connecting to a WLAN, conrm that the integrated WLAN device is turned on and properly installed on your Sprout.

1. Be sure that the wireless device is turned on.

2. Then try connecting to the WLAN again.

If you are still unable to connect, follow the steps below.

1. From the Start screen, type control panel, and then select Control Panel.

2. Select System and Security, select System, and then click Device Manager.

3. Click the arrow next to Network adapters to expand the list and show all adapters.

4. Identify the WLAN device from the Network adapters list. The listing for a WLAN device may include the

term wireless, wireless LAN, WLAN, or 802.11.

If no WLAN device is listed, either your Sprout does not have an integrated WLAN device, or the driver for the WLAN device is not properly installed.

For more information about troubleshooting WLANs, see the website links provided in Help and Support.

Cannot connect to a preferred network

You may not be able to connect to a preferred network because it is a security-enabled WLAN. You must have the security code to connect to this type of WLAN. See the next section for additional information.

If entering a security code is not the problem, you may have a corrupted WLAN connection. Many times, Windows can automatically repair a corrupted WLAN connection.

●

If there is a network status icon in the notication area, at the far right of the taskbar, right-click the icon, and then click Troubleshoot problems.

Windows resets your network device and attempts to reconnect to one of the preferred networks.

●

If there is no network status icon in the notication area, follow these steps:

34 Chapter 10 Troubleshooting

1. From the Start screen, type control panel, and then select Control Panel.

2. Select Network and Internet, and then select Network and Sharing Center.

3. Select Troubleshoot problems, and then select the network you want to repair.

Current network security codes are unavailable

If you are prompted for a security code (or network key) or a name (SSID) when connecting to a WLAN, the network is protected by security. The SSID and security code are alphanumeric codes that you enter into your Sprout to identify your Sprout to the network. You must have the current codes to connect to a secure network.

●

For a network connected to your personal wireless router, review the router user guide for instructions on setting up the same codes on both the router and the WLAN device.

●

For a private network, such as a network in an oce or at a public Internet chat room, contact the network administrator to obtain the codes, and then enter the codes when your are prompted to do so.

Some networks change the SSID or network keys used in their routers or access points on a regular basis to improve security. You must change the corresponding code in your Sprout accordingly.

If you are provided with a new wireless network key and SSID for a network, and if you have previously connected to that network, follow the steps below to reconnect to the network:

1. From the Windows desktop, click the network status icon in the notication area, at the far right of the

taskbar.

A list showing the available WLANs is displayed. If you are in a hotspot where several WLANs are active, several will be displayed.

2. Right-click the network, and then click Properties.

NOTE: If the network you want is not listed, check with the network administrator to be sure that the

router or access point is operating.

3. Click the Security tab and enter the correct wireless encryption data into the Network security key box.

4. Click OK to save these settings.

Cannot connect to the wireless router

If you are trying to connect to the wireless router and are unsuccessful, reset the wireless router by removing power from the router for 10 to 15 seconds.

If Sprout still cannot connect to a WLAN, restart the wireless router. For details, see the router manufacturer's instructions.

Network status icon is not displayed

If the network status icon is not displayed in the notication area after you congure the WLAN, the software driver is either missing or corrupted. A Windows “Device not Found” error message may also be displayed.

To resolve this problem, get the latest version of the WLAN device software and drivers for your Sprout from

http://www.hp.com.

1. Open your Internet browser.

2. For support, go to http://www.hp.com/support.

Wireless connection problems 35

3. Click the option for software and driver downloads, and then type your computer model number in the

search box.

4. Press enter, and then follow the on-screen instructions.

NOTE: If the WLAN device you are using was purchased separately, consult the manufacturer's website for

the latest software.

Power problems

Sprout will not turn on or start

1. Test the AC outlet by connecting a dierent electrical device to it.

2. Reconnect the computer's cables, being sure that the connection from the AC power cord to the

computer and the connection from the AC power cord to the AC outlet are secure.

3. Try to turn on Sprout.

●

If the power lights turn on, the AC power cord is working properly.

●

If the connections are secure and the power lights remain o, the AC power cord is not functioning and should be replaced.

Contact support for information about obtaining a replacement AC power cord.

Hard drive error

1. Press the ctrl+alt+delete keys simultaneously.

2. Click the Power icon in the lower-right corner of the screen, and then click Restart.

Or, press and hold the power button on Sprout for 5 or more seconds to turn o Sprout, and then press the power button to turn on Sprout.

3. If Windows opens, immediately back up all important information to an external hard drive.

4. Whether Windows started or not, contact support. Either the hard drive or the system board may need

to be replaced.

Sprout is not responding

Use the Windows Task Manager to close any programs that are not responding.

1. Press the ctrl+alt+delete keys.

2. Click Task Manager.

3. Select any program that is not responding, and then click End Task.

If closing programs does not work, restart Sprout.

1. Press the ctrl+alt+delete keys.

2. Click the Power icon, and then click Restart.

– or –

Press and hold the power button for 5 or more seconds to turn o Sprout, and then press the power button to turn on Sprout.

36 Chapter 10 Troubleshooting

Sprout shuts down unexpectedly

●

The Sprout might be in an exceedingly hot environment. Turn it o and let it cool down.

●

Be sure that the Sprout vents are not blocked and that the internal fan is running. See Getting to know

your Sprout on page 1 for the location of the computer vents.

Display problems

The display is blank

●

Exit Sleep to redisplay the screen image.

◦

Press the power button briey.

◦

Press a key on the keyboard.

◦

Press the space bar.

◦

Press the esc key.

●

Press the power button to turn on Sprout.

Images on the screen are too large or too small, or the images are fuzzy

Adjust the resolution settings.

1. From the Start screen, type control panel, and then select Control Panel.

2. Select Appearance and Personalization.

3. Under Display, select Adjust Screen Resolution.

4. Adjust resolution as necessary, and then click Apply.

Keyboard and mouse problems

●

Be sure that you are using the keyboard or mouse within range of the receiver.

●

Be sure that the mouse is not in Suspend mode, which occurs after 20 minutes of inactivity. Click the left mouse button to reactivate it.

●

Replace the batteries in the keyboard and mouse.

●

Re-pair the keyboard and mouse to the receiver.

NOTE: The illustrations below may look slightly dierent from your keyboard and mouse.

IMPORTANT: During these steps, place the keyboard and mouse on the same level as the receiver.

To re-pair the keyboard and mouse:

1. Be sure that the mouse is on (1), and then press and hold the Connect button (2) for 5 to 10 seconds. To

conrm the connection, move the mouse and check for a response on the screen.

2. After the mouse connection is established, complete the following steps to re-pair the keyboard.

3. On the keyboard, press and hold the Connect button (3) for 5 to 10 seconds.

Display problems 37

Touch mat problems

Projection remains when the touch mat is removed.

1. Restart HPPCSERVICE:

a. Press ctrl+alt+delete.

b. Click Task Manager, and then click the Services tab.

c. In the Name column, click HPPCSERVICE.

d. Right-click HPPCSERVICE, and then select Stop.

e. Right-click HPPCSERVICE, and then select Start.

2. Click the Power icon, and then click Restart.

– or –

Press and hold the power button on Sprout for 5 or more seconds to turn o Sprout, and then press the power button to turn on Sprout.

Projection does not come back when the touch mat is connected again.

1. If the touch mat workspace icon is amber, touch the icon to enable the projector. When the projector is

on, the icon is white.

2. Remove the touch mat, and remove any debris from the touch mat or the connector that would interrupt

the connection.

– or –

Clean the touch mat and the connector with a cloth.

3. Click the Power icon, and then click Restart. Or,

– or –

Press and hold the power button on Sprout for 5 or more seconds to turn o Sprout, and then press the power button to turn on Sprout.

The touch mat is not registering touches.

1. If the touch mat workspace icon is amber, touch the icon to enable the projector. When the projector is

on, the icon is white.

2. Remove the touch mat, and remove any debris from the touch mat or the connector that would interrupt

the connection.

– or –

Clean the touch mat and the connector with a cloth.

3. Click the Power icon, and then click Restart.

– or –

Press and hold the power button for 5 or more seconds to turn o Sprout, and then press the power button to turn on Sprout.

4. Remove any metal objects from the touch mat.

38 Chapter 10 Troubleshooting

Audio problems

No sound is produced through external speakers (purchased separately)

●

Be sure that you connected powered speakers and that they are turned on.

●

Adjust the volume, either on the speakers or through the computer operating system.

●

Turn o your Sprout, and then unplug and reconnect the speakers. Be sure that the speakers are properly connected.

●

Unplug headphones if they are connected to your Sprout (or speaker system).

●

If Sprout is in the Sleep state, exit Sleep by briey pressing the power button.

●

Check the audio functions.

To check the audio functions on your Sprout, follow these steps:

1. From the Start screen, type control panel, and then select Control Panel.

2. Select Hardware and Sound, and then select Sound.

3. When the Sound window opens, click the Sounds tab. Under Program Events, select any sound event,

such as a beep or alarm, and click the Test button.

You should hear sound through the speakers or through connected headphones.

To check the recording functions on your Sprout, follow these steps:

1. From the Start screen, type sound, and then select Sound Recorder.

2. Click Start Recording and speak into the microphone. Save the le to your Windows desktop.

3. Open a multimedia program and play back the sound.

NOTE: To conrm or change the audio settings on your Sprout, from the Start screen, type control

panel, and then select Control Panel. Select Hardware and Sound, and then select Sound.

Software problems

●

Shut down Sprout, and then turn it on again.

●

Update or reinstall the drivers. See Updating programs and drivers on page 19.

●

Refresh or restore your Sprout. See Backing up, restoring, and recovering on page 30.

Audio problems 39

11 Specications

Input power

Input power Rating

Operating voltage and current 100–240 V dc @ 4.5–2.25 A, 50/60Hz

Operating specications

NOTE: To see the electrical ratings, refer to your computer’s ratings label, located on the outside of the

computer, to determine the exact electrical rating.

Factor Metric U.S.

Operating temperature 5°C to 35°C 41°F to 95°F

Storage temperature –30°C to 65°C –22°F to 149°F

Operating humidity 15% to 80% @ 26°C 15% to 80% @ 78°F

Operating altitude 0 m to 2000 m 0 ft to 6561 ft

Storage altitude 0 m to 4572 m 0 ft to 15,000 ft

40 Chapter 11 Specications

12 Electrostatic Discharge

Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob.

A discharge of static electricity from ngers or other electrostatic conductors may damage electronic components.

To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions:

●

If removal or installation instructions direct you to unplug the computer, rst be sure that it is properly grounded.

●

Keep components in their electrostatic-safe containers until you are ready to install them.

●

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

●

Use nonmagnetic tools.

●

Before handling components, discharge static electricity by touching an unpainted metal surface.

●

If you remove a component, place it in an electrostatic-safe container.

13 More HP resources

To locate resources that provide product details, how-to information, and more, use this table.

Resource Contents

Sprout website

http://sprout.hp.com

Help and Support

To access Help and Support:

▲

Type help in the taskbar search box, and then select Help and Support.

HP Support

For support, go to http://www.hp.com/support.

Safety & Comfort Guide

To access this guide:

1. From the Start screen, type support, and then

select the HP Support Assistant app.

2. Select My computer, and then select User guides.

‒ or –

Go to http://www.hp.com/ergo.

Regulatory, Safety and Environmental Notices

To access this document:

1. From the Start screen, type support, and then

select the HP Support Assistant app.

2. Select My computer, and then select User Guides.

●

Current information about learning, inspiration, and troubleshooting.

●

A broad range of how-to information and troubleshooting tips

●

Online chat with an HP technician

●

Support telephone numbers

●

HP service center locations

●

Proper workstation setup

●

Guidelines for posture and work habits that increase your comfort and decrease your risk of injury

●

Electrical and mechanical safety information

●

Important regulatory notices, including proper battery disposal information

Limited Warranty*

To access this guide:

1. From the Start screen, type support, and then

select the HP Support Assistant app.

2. Select My computer, and then select Warranty and

services.

– or –

Go to http://www.hp.com/go/orderdocuments.

*You can nd your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacic, you can write to HP at Hewlett Packard, POD, PO Box 161, Kitchener Road Post Oce, Singapore 912006. Include your product name, and your name, phone number, and postal address.

42 Chapter 13 More HP resources

●

Specic warranty information about this computer

14 Accessibility

HP designs, produces, and markets products and services that can be used by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive devices.

Supported assistive technologies

HP products support a wide variety of operating system assistive technologies and can be congured to work with additional assistive technologies. Use the Search feature on your device to locate more information about assistive features.

NOTE: For additional information about a particular assistive technology product, contact customer support

for that product.

Contacting support

We are constantly rening the accessibility of our products and services and welcome feedback from users. If you have an issue with a product or would like to tell us about accessibility features that have helped you, please contact us at +1 (888) 259-5707, Monday through Friday, 6 a.m. to 9 p.m. North American Mountain Time. If you are deaf or hard-of-hearing and use TRS/VRS/WebCapTel, contact us if you require technical support or have accessibility questions by calling +1 (877) 656-7058, Monday through Friday, 6 a.m. to 9 p.m. North American Mountain Time.

NOTE: Support is in English only.

Supported assistive technologies 43

A Scanning safety information

Carefully read all of the following safety precautions before using Sprout 2D calibration, 3D calibration, and 3D Capture scans.

WARNING! Photosensitive Epileptic Seizures—A very small percentage of individuals may experience a

seizure or other complications when exposed to certain visual images, including ashing lights or patterns that may appear during Sprout 2D and 3D calibration, and/or 3D Capture scans. If you, or any user, have a history of seizures or epilepsy, consult a physician before using Sprout calibration or 3D Capture scan functionality. Even those without a personal family history of epilepsy or stroke may have an undiagnosed condition that can cause photosensitive epileptic seizures.

If you experience any of the following symptoms, immediately stop using Sprout calibration or 3D scanning functionality and consult a physician:

●

Altered vision

●

Light-headedness

●

Dizziness

●

Involuntary movements such as eye or muscle twitching

●

Nausea

●

Convulsions

●

Loss of awareness

●

Confusion

●

Cramps

●

Disorientation

Resume Sprout usage only on approval of your physician

Parents should monitor and ask their children if they have any of the above symptoms. Children and teenagers may be more likely than adults to experience these symptoms.

The vision of young children (especially children under the age of 6) is still under development. Consult your physician (such as a pediatrician or eye doctor) before allowing young children to use Sprout calibration or scanning functionality.

To help reduce the likelihood of adverse physical reactions:

●

Use in a well-lit area and do not look directly at Sprout or light patterns generated by Sprout during calibration or 3D scans.

●

Avoid prolonged use of the 3D scanning process.

●

Take a 15-minute break during each hour of Sprout use. The length and frequency of necessary breaks may vary from person to person. Please take breaks that are long enough to allow any feelings of discomfort to subside. If symptoms persist, consult a physician.

●

Avoid calibrating Sprout or producing 3D scans when you are tired or need sleep.

44 Appendix A Scanning safety information

Index

accessibility 43 ambient light sensor, identifying 4 antivirus software, using 23 audio (headphone) jack, identifying

audio-out (headphone)/audio-in

(microphone) jack 6

backing up software and

information 24 backups 30 battery

user-replaceable 13

BIOS

determining version 26 downloading an update 26 starting the Setup Utility 26

updating 26 Bluetooth device 10, 11 Bluetooth label 9 boot order

changing 33 bottom 9 buttons

power 4

projector/touch mat 2

volume 5

cables, USB 16 caring for your Sprout 20 cleaning your Sprout 20 components

back 4

front 2

left side 6

rear 7

right side 5 connecting to a WLAN 11 connector, power 7 corporate WLAN connection 11 critical security updates, installing

deleted les, restoring 31 depth camera light, identifying 3 Depth camera, identifying 3 desk lamp sensor, identifying 3 desk lamp, identifying 3 Disk Cleanup 19 Disk Defragmenter software 19 drivers, updating 19

electrical ratings 40 electrostatic discharge 41

rewall software 23

hard drive light 5 HDMI port, identifying 7 Hibernation

exiting 14 initiating 14

High-resolution camera light,

identifying 3

High-resolution camera,

identifying 3 home button/light, identifying 2 HP PC Hardware Diagnostics (UEFI)

using 28

HP Recovery Manager

correcting boot problems 33 starting 32

HP Recovery media

creating 30 recovery 32

HP Recovery partition

recovery 32

HP Touch Mat

connecting 8

HP Touch Mat, identifying 3

input power 40

installing

critical security updates 24

optional security cable lock 24 internal magnet, identifying 5 Internet security software, using 23

jacks

audio-out (headphone)/audio-in

(microphone) 6

keyboard button, identifying 2

labels

Bluetooth 9

regulatory 9

serial number 9

wireless certication 9

WLAN 9 lights

hard drive 5

power supply 7

maintenance, Disk Defragmenter

19 memory card reader, identifying 6 memory card, identifying 6 memory card, inserting 17 microphones, identifying 8

operating specications 40 original system recovery 32

passwords

Setup Utility (BIOS) 23 Windows 22

ports

USB 3.0 5 USB 3.0 (powered) charging 5

power button, identifying 4

Index 45

power connector, identifying 7 power supply light, identifying 7 product name and number,

computer 9 programs, updating 19 projector mirror, identifying 3 Projector/touch mat button/light,

identifying 2 public WLAN connection 11

re-pair, wireless keyboard and

mouse 37 recover

options 31

recovery

discs 30, 32 HP Recovery Manager 32 media 32 starting 32 supported discs 30 system 32 USB ash drive 32 using HP Recovery media 31

recovery media

creating 30 creating using HP Recovery

Manager 31

regulatory information

regulatory label 9 wireless certication labels 9

RJ-45 jack, identifying 7

safety 44 scanning safety 44 security cable lock, installing 24 security cable slot, identifying 7 serial number 9 serial number, computer 9 setting password protection on

wakeup 14 Setup Utility (BIOS) passwords 23 shutdown 14 Sleep

exiting 13 initiating 13

slots

memory card reader 6

software

Disk Defragmenter 19 software updates, installing 24 speakers, identifying 2 specications 40 Sprout Illuminator 3 supported discs, recovery 30 system recovery 32 system restore point

creating 31 system restore point, creating 30

troubleshooting 34

audio functions 39

computer will not turn on 36

display is blank 37

hard drive error 36

images on screen problems 37

keyboard 37

mouse 37

re-pair the wireless keyboard and

mouse 37 software problems 39 Sprout is not responding 36 Sprout shuts down

unexpectedly 37 touch mat 38 wireless connection 34

turning o Sprout 14

unresponsive system 14 USB 3.0 charging (powered) port,

identifying 5 USB 3.0 port, identifying 5 USB cable, connecting 16 USB devices

connecting 16

removing 16 USB ports, identifying 7 using passwords 22

vent, identifying 7 volume button, identifying 5

webcam

identifying 2 webcam light, identifying 2

Windows

system restore point 30, 31 Windows passwords 22 Windows tools

using 31 wireless certication label 9 wireless controls

operating system 10 wireless network (WLAN)

connecting 11

corporate WLAN connection 11

functional range 11

public WLAN connection 11 wireless network, securing 24 WLAN device 9 WLAN label 9

46 Index

Hp Sprout User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

1 Getting to know your Sprout

Finding hardware and software information

Locating hardware

Locating software

Front

Sprout Illuminator

Right side

Left side

Rear

Connecting the HP Touch Mat

Labels

Identifying the labels

2 Connecting to a network

Connecting to a wireless network

Using the wireless controls

Operating system controls

Connecting to a WLAN

Using Bluetooth wireless devices

Connecting to a wired network—LAN

Sharing data and drives and accessing software

3 Managing power

User-replaceable battery notices

Initiating Sleep and Hibernation

Manually initiating and exiting Sleep

Manually initiating and exiting Hibernation

Setting password protection on wakeup

4 Managing and sharing information

Using a USB device

Connecting a USB device

Removing a USB device

Inserting and removing a memory card

5 Maintaining peak performance

Performing routine maintenance

Using Disk Cleanup

Using Disk Defragmenter

Updating programs and drivers

Cleaning your Sprout

Cleaning procedures

Cleaning the display and glass surfaces

Cleaning the sides or cover

Cleaning the touch mat

Cleaning the keyboard or mouse

6 Securing your computer and information

Using passwords

Setting Windows passwords

Setting Setup Utility (BIOS) passwords

Using Internet security software

Using antivirus software

Installing software updates

Installing critical security updates

Securing your wireless network

Backing up your software applications and information

Using an optional security cable lock

7 Using Setup Utility (BIOS)

Starting Setup Utility (BIOS)

Updating the BIOS

Determining the BIOS version

Downloading a BIOS update

8 Using HP PC Hardware Diagnostics (UEFI)

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

9 Backing up, restoring, and recovering

Creating recovery media and backups

Creating HP Recovery media

Using Windows tools

Restore and recover

Recovering using HP Recovery Manager

What you need to know

Using the HP Recovery partition

Using HP Recovery media to recover

Changing the computer boot order

10 Troubleshooting

Wireless connection problems

Cannot connect to a WLAN

Cannot connect to a preferred network

Current network security codes are unavailable

Cannot connect to the wireless router