HP Sprocket User Guide
HP Sprocket Printer
Parts and Controls
Supplied Items
Product Overview
LED Indicator Lights
Getting Started
Installing Mobile App
Charging Battery and Powering On
Loading Paper
Pairing Device and HP Sprocket Printer
Caring for your HP Sprocket Printer
Navigating the App
Menu Navigation
Browse Photo Galleries
Take or Select a Photo
Set up Social Media Sources
Enable Sprocket Printing
Image Preview
Edit a Photo
Create Custom Stickers
Print a Photo
Share a Photo
Sprocket App Features
Safety Information
Specications
Troubleshooting and FAQ
Parts and Controls
Supplied Items
HP Sprocket Printer
Setup Card
HP Sprocket Photo Paper (10 sheets)
USB charging cable
Regulatory and Warranty Information
Product Overview
1. Power Button
2. Status Indicator LED Light
3. Charging Indicator LED Light
4. Charging Port
5. Reset Button
6. Top Cover
7. Paper Output Slot
8. Paper Input Tray
(not visible from exterior)
9. Lanyard Notch
6
9
1
2
5
4
3
8
7
LED Indicator Lights: Status Indicator and Charging Indicator
LED Color HP Sprocket Condition Description
White
Right LED indicator
Red
Left LED indicator
Green
Left LED indicator
White, Blinking
Right LED indicator
Red, Blinking
Right LED indicator
Idle/On Powered on and waiting for print job. Device
defaults to power down after 5 minutes without
use. This can be changed in the sprocket menu.
Charging Connected to power. LED will turn green upon full
charge. Printer can be used while charging.
Fully charged Device is fully charged.
Powering on/Receiving print
job
LED ashes white when powering on and when
receiving a print job.
Printer error When a print error occurs, the LED will ash red.
Wait for the light to turn white to send a print job.
1
Getting Started
Installing Mobile App
To use your HP Sprocket Printer with your mobile device, you must download the companion HP Sprocket app from the
App Store® or on Google Play™. To download the sprocket app, visit hpsprocket.com/start. There, you will be directed
to the appropriate app store for your device.
• The sprocket app is supported by Android™ devices using OS v4.4 and above and compatible
with iPhone 7 Plus, iPhone 7, iPhone SE, iPhone 6s Plus, iPhone 6s, iPhone 6 Plus, iPhone 6,
iPhone 5s, iPhone 5c, iPhone 5, iPod touch (6th generation), iPad Pro (10.5-inch), iPad Pro (9.7inch), iPad Pro (12.9-inch) 2nd generation, iPad Pro (12.9-inch) 1st generation, iPad Air 2, iPad
Air, iPad (5th generation), iPad (4th generation), iPad mini 2, iPad mini 3, iPad mini 4.
• You must install the companion sprocket app to operate the HP Sprocket Printer
with your mobile device.
Charging Battery and Powering On
1. To charge, insert the micro-USB charging cable into the HP Sprocket Printer.
2. Connect the USB cable to a charging adaptor (not included) and plug into a power outlet.
3. When successfully connected, the LED indicator light will turn red to indicate charging.
4. To charge fully, allow 60-90 minutes, or until the LED changes to green.
5. Turn on your printer by pressing and holding the Power button until the LED indicator turns white.
6. Turn o the printer by pressing and holding the Power button until the white LED indicator goes dark.
• Be aware that continued use during charging will slow down the charging speed.
• If the printer battery is completely depleted, connect the printer to a power source and allow printer to charge for a short period
of time before attempting to power on.
Power Button
Loading Paper
1. Take o the Top Cover by sliding it slightly forward and away from the Paper Output slot. This will release the
lid and allow you to lift o the Top Cover to insert paper.
2
2. Unwrap a pack of HP Sprocket Photo Paper (10 sheets). Make sure the included blue Smartsheet® is on the
bottom of the stack, barcode and logo facing down. Stack the photo paper on top of the Smartsheet® with
the HP logos facing down also.
3. Place both the paper and the Smartsheet® into the Paper Input Tray.
4. Return the Top Cover to the printer by aligning it in the cutout edge of the open top and then sliding the cover
closed. It will click into place and attach securely when fastened.
• Always power o your printer before loading paper.
Note: The Smartsheet® will pass through the HP Sprocket Printer automatically before the rst print job. The
Smartsheet® cleans and calibrates the printer for the paper pack. Use a Smartsheet® with each pack of newly loaded
paper for best print quality. Each Smartsheet® is specially calibrated to prepare that pack of paper for use in your
printer. Discard the sheet after you have printed all ten sheets in the pack.
What size paper do I need to buy for my HP Sprocket Printer?
Only use 2 x 3” (5 x 7.6 cm) HP Sprocket Photo Paper with HP Sprocket Printer.
You can purchase additional paper in the sprocket app by tapping “Buy Paper”
in the Main Menu or from hpsprocket.com/start.
Make sure to use genuine HP Sprocket Photo Paper. You can purchase genuine
HP Sprocket Photo Paper from the app or from other retailers.
Caution:
• Do not insert more than 1 pack of HP Sprocket Photo Paper (10 sheets plus 1 Smartsheet®) into the printer
at a time to avoid paper jams or print errors.
• Only use HP Sprocket Photo Paper with the printer to avoid paper jams and malfunctions.
You can purchase additional paper within the sprocket app by tapping “Buy Paper” in the Main Menu.
• In the case of a paper jam, do not pull on the paper. Instead, turn the printer o and on again to
automatically eject the paper.
• Do not pull the paper out of the printer during printing.
• If spills or moisture collect on a photo, wipe it away as soon as possible to prevent color damage.
Keep photo paper clean and free of bends or damage for best print quality.
3
Pairing Mobile Device and HP Sprocket Printer
Pair quickly and easily with your HP Sprocket using the in-app Setup Instructions. On rst launch of
the sprocket app, select “Setup”. You can access the Setup Instructions anytime from the Help & How
To menu.
For Android™
1. Press and hold the Power Button for 3 seconds to turn on the printer. The LED will ash white as the printer
powers on and remain solid white once fully powered on.
2. Be sure Bluetooth is turned on for your mobile device or tablet, and then open the sprocket app. Select the
Main Menu in the upper left-hand corner.
3. Tap sprocket to pair your printer with your mobile device or tablet. A pop up message will direct you to
Android™ Settings to pair your printer. A list of available devices will display.
4. Select your printer from the list to pair your devices.
For iPhone®
1. Press and hold the Power Button for 3 seconds to turn on the printer. The LED will ash white as the printer
powers on and remain solid white once fully powered on.
2. Open iPhone® Settings and select Bluetooth. Turn Bluetooth on and then select the printer from the listed
devices.
3. Next, launch the sprocket app. See “Installing Mobile App” for more information.
• A reminder message will appear if you try to print a photo and are not paired with your HP printer.
• If your mobile device and printer will not pair, try reseting the printer. For instructions, see FAQ “How do I reset my printer?”
• Only one iOS device can pair with the printer at a time. To share the printer, turn o Bluetooth and allow someone else to pair.
Caring for your HP Sprocket Printer
• Remove ngerprints, dust, and dirt from the printer using a dry microber cloth.
• Keep the top cover on to prevent dust and debris from entering the paper path.
• Update the printer rmware. Make sure your mobile device is connected to the Internet and then open the HP
Sprocket app. If there is a rmware update available, a rmware update screen displays. Follow the on-screen
prompts to complete the update. Your printer must be charged to 50% or higher before a rmware update.
• Keep your sprocket app updated. If you don’t have your apps set to automatically update, go to the appropriate
app store and make sure the latest version is installed.
Apple, the Apple logo, iPhone, iPad, iPod, and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries.
App Store is a service mark of Apple Inc. Android and Google Play are trademarks of Google Inc. Google and Google Logo are registered
trademarks of Google Inc.
4
Loading...