Bluetooth is a trademark owned by its proprietor
and used by HP Inc. under license. Intel, Core,
Iris, Thunderbolt, and vPro are trademarks of
Intel Corporation or its subsidiaries in the U.S.
and/or other countries. Microsoft and Windows
are either registered trademarks or trademarks
of Microsoft Corporation in the United States
and/or other countries. USB Type-C and USB-C
are registered trademarks of USB Implementers
Forum. DisplayPort™ and the DisplayPort™ logo
are trademarks owned by the Video Electronics
Standards Association (VESA®) in the United
States and other countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: October 2020
Document Part Number: M19513-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time for
updates. Go to http://www.microsoft.com for
details.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
Manuals.
Software terms
By installing, copying, downloading, or otherwise
using any software product preinstalled on this
computer, you agree to be bound by the terms
of the HP End User License Agreement (EULA). If
you do not accept these license terms, your sole
remedy is to return the entire unused product
(hardware and software) within 14 days for a full
refund subject to the refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Right side ................................................................................................................................................................................... 5
Left side ..................................................................................................................................................................................... 7
Special keys ............................................................................................................................................................................. 11
3 Illustrated parts catalog ........................................................................................................................................................................ 15
Computer major components .............................................................................................................................................. 15
Mass storage devices ............................................................................................................................................................ 24
Miscellaneous parts ............................................................................................................................................................... 25
4 Removal and replacement procedures preliminary requirements ................................................................................................ 27
Service considerations .......................................................................................................................................................... 28
Plastic parts ........................................................................................................................................................ 28
Cables and connectors ..................................................................................................................................... 28
Electrostatic discharge information .................................................................................................................................... 30
Preventing electrostatic damage to equipment ........................................................................................... 31
Personal grounding methods and equipment .............................................................................................. 31
Grounding the work area .................................................................................................................................. 31
Recommended materials and equipment ..................................................................................................... 32
Packaging and transporting guidelines .............................................................................................................................. 32
ENWWiii
5 Removal and replacement procedures for authorized service provider parts ............................................................................ 35
Preparation for disassembly ........................................................................................................................... 37
Determining the BIOS version ......................................................................................................................... 62
Preparing for a BIOS update ............................................................................................................................ 63
Downloading a BIOS update ........................................................................................................ 63
Installing a BIOS update ............................................................................................................... 63
7 Backing up, restoring, and recovering ................................................................................................................................................. 65
Backing up information and creating recovery media ..................................................................................................... 66
Using Windows tools for backing up .............................................................................................................. 66
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) .......... 66
Restoring and recovering your system ............................................................................................................................... 67
Creating a system restore ................................................................................................................................ 67
Restoring and recovery methods ................................................................................................................... 67
Recovering using HP Recovery media ............................................................................................................ 67
Changing the computer boot order ................................................................................................................ 68
Using HP Sure Recover (select products only) .............................................................................................. 68
ivENWW
8 Using HP PC Hardware Diagnostics ..................................................................................................................................................... 69
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store .................................................. 69
Customizing Remote HP PC Hardware Diagnostics UEFI settings ................................................................................. 69
10 Power cord set requirements ............................................................................................................................................................ 75
Requirements for all countries ............................................................................................................................................ 75
Requirements for specic countries and regions ............................................................................................................. 75
Index ............................................................................................................................................................................................................. 81
ENWWv
viENWW
1Product description
This table provides detailed product information.
Table 1-1 Product components and their descriptions
CategoryDescription
Product NameHP Spectre x360 14 Convertible PC
Model number: 14-ea000
CTO model number: 14t-ea000
ProcessorsIntel® Core™ i7-1165G7 2.8 GHz (Turbo up to 4.7 GHz) processor (4267 MHz front side bus (FSB), quad core, 12
MB L3 cache, 12 to 28 W)
Intel Core i5-1135G7 2.4 GHz (Turbo up to 4.2 GHz) processor (4267 MHz FSB, quad core, 8 MB L3 cache, 12 to
28 W)
ChipsetIntel integrated soldered-on-circuit (SoC)
Graphics controllerIntel Iris® Xe
Display●34.3 cm (13.5 in), liquid crystal display (LCD), (3000 × 2000), BrightView, active matrix organic light
Standard notebook, island-style, backlit, all-in-one keyboard with clickpad with image sensor in natural silver,
nightfall black, and Poseidon blue nish featuring:
●Audio mute key
●Camera shutter key
●HPCC key
●Microphone mute key
●Privacy screen key
Touchpad requirements:
●Clickpad with image sensor
●Multitouch gestures enabled
●Precision touchpad supported
●Support modern trackpad gestures
●Taps enabled as default
2Chapter 1 Product descriptionENWW
Table 1-1 Product components and their descriptions (continued)
CategoryDescription
Media card reader
(MCR)
Power requirementsBattery: 4 cell, 66 WHr, long life, PL Fast Charge
SecurityIntegrated ngerprint reader
Sensors●Accelerometer + Gyroscope + eCompass
Operating system●Windows 10 Home 64 High-End Chinese Market CPPP
HP MultiFormat microSD MCR
65 W AC adapter (non-PFC, USB Type-C, straight)
65 W AC adapter (non-PFC, RC, EM, USB Type-C, straight)
●C5, 1.0 m (3.3 ft), premium power cord with sticker
●C5, 1.0 m (3.3 ft), premium power cord with plug adapter and sticker
●C5NS, 1.0 m (3.3 ft), black power cord with duck-head adapter and sticker
Trusted Platform Module (TPM) 2.0, discrete
●Accelerometer × 2
●Ambient light sensor for privacy panel only
●Color temperature sensor
●Infrared thermal sensor
●Windows 10 Home 64 Plus
●Windows 10 Home 64 Plus Single Language
●Windows 10 Home 64 Plus Single Language Africa Market PPP
●Windows 10 Home 64 Plus Single Language APAC EM PPP
●Windows 10 Home 64 Plus Single Language India Market PPP
●Wind ows 10 Home 64 Plus Single Language Indonesia Market PPP
●Windows 10 Professional 64
ServiceabilityEnd user replaceable part: AC adapter
ENWW3
4Chapter 1 Product descriptionENWW
2Components
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Right side
Table 2-1 Right-side components and their descriptions
ComponentDescription
(1)microSD™ memory card readerReads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1.Hold the card label-side up, with connectors facing the
computer.
2.Insert the card into the memory card reader, and then press
in on the card until it is rmly seated.
To remove a card:
▲Press in on the card, and then remove it from the memory
card reader.
ENWWRight side5
Table 2-1 Right-side components and their descriptions (continued)
ComponentDescription
(2)USB Type-C power connector and Thunderbolt™
ports with HP Sleep and Charge (2)
(3)Audio-out (headphone)/Audio-in (microphone)
combo jack
Connect an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery.
– and –
Connect a USB device, provide high-speed data transfer, and
charge small devices, even when the computer is o.
– and –
Connect a display device that has a USB Type-C connector,
providing DisplayPort™ output.
NOTE: Your computer might also support a Thunderbolt docking
station.
NOTE: Cables, adapters, or both (purchased separately) might
be required.
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support optional
standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset. For
additional safety information, see the Regulatory, Safety, and Environmental Notices.
To access this guide:
▲Type HP Documentation in the taskbar search box, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(4)AC adapter and battery light●White: The AC adapter is connected and the battery is fully
charged.
●Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
●Amber: The AC adapter is connected and the battery is
charging.
●O: The battery is not charging.
6Chapter 2 ComponentsENWW
Left side
Table 2-2 Left-side components and their descriptions
ComponentDescription
(1)USB port with HP Sleep and ChargeConnects a USB device, provides high-speed data transfer, and
(3)Magnetic pen attachment areaHolds an optional pen. With the pen tip facing towards you, place
charges small devices, even when the computer is o.
the at magnetic side of the pen against the left side of the
computer near the display.
NOTE: For more information about the pen, see the
documentation provided with the pen.
Touchpad components
ENWWLeft side7
Table 2-3 Touchpad components and their descriptions
ComponentDescription
(1)Touchpad zoneReads your nger gestures to move the pointer or activate items
(2)Left touchpad buttonFunctions like the left button on an external mouse.
(3)Right touchpad buttonFunctions like the right button on an external mouse.
Button, speakers, and ngerprint reader
on the screen.
Fingerprint readers, which enable a ngerprint logon, can be located on the touchpad, on a side panel of the
computer, or on the top cover below the keyboard.
Table
2-4 Button, speakers, and ngerprint reader and their descriptions
ComponentDescription
(1)Speakers (2)Produce sound.
8Chapter 2 ComponentsENWW
Table 2-4 Button, speakers, and ngerprint reader and their descriptions (continued)
ComponentDescription
(2)Power button●When the computer is o, press the button briey to turn on
(3)Fingerprint readerAllows a ngerprint logon to Windows, instead of a password
the computer.
●When the computer is on, press the button briey to initiate
Sleep.
●When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
●When the computer is in Hibernation, press the button
briey to exit Hibernation.
IMPORTANT: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button down
for at least 10 seconds to turn o the computer.
To learn more about your power settings, see your power options:
▲Right-click the Power icon , and then select Power
Options
.
logon.
▲Touch your nger to the ngerprint reader.
IMPORTANT: To prevent ngerprint logon issues, make
sure when you register your ngerprint that all sides of your
nger are registered by the ngerprint reader.
ENWWButton, speakers, and ngerprint reader9
Lights
Table 2-5 Lights and their descriptions
ComponentDescription
(1)Caps lock lightOn: Caps lock is on, which switches the key input to all capital
letters.
(2)Mute light●On: Computer sound is o.
●O: Computer sound is on.
(3)Microphone mute light●On: Microphone is o.
●O: Microphone is on.
(4)Camera privacy light●On: The camera is o.
●O: The camera is on.
(5)Power light●On: The computer is on.
●Blinking (select products only): The computer is in the Sleep
state, a power-saving state. The computer shuts o power
to the display and other unnecessary components.
●O: Depending on your computer model, the computer is
o, in Hibernation, or in Sleep. Hibernation is the powersaving state that uses the least amount of power.
10Chapter 2 ComponentsENWW
Special keys
Table 2-6 Special keys and their descriptions
ComponentDescription
(1)esc keyDisplays system information when pressed in combination with
the fn key.
(2)fn keyExecutes specic functions when pressed in combination with
another key.
(3)Windows keyOpens the Start menu.
NOTE: Pressing the Windows key again will close the Start menu.
(4)Action keysExecute frequently used system functions as dened by the icon
symbols on f1 through f12 function keys.
(5)Fingerprint readerAllows a ngerprint logon to Windows, instead of a password
logon.
▲Touch your nger to the ngerprint reader.
IMPORTANT: To prevent ngerprint logon issues, make
sure when you register your ngerprint that all sides of your
nger are registered by the ngerprint reader.
ENWWSpecial keys11
Table 2-6 Special keys and their descriptions (continued)
ComponentDescription
(6)Camera privacy keyTurns the camera o and on.
(7)Power button●When the computer is o, press the button briey to turn on
the computer.
●When the computer is on, press the button briey to initiate
Sleep.
●When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
●When the computer is in Hibernation, press the button
briey to exit Hibernation.
IMPORTANT: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button down
for at least 10 seconds to turn o the computer.
To learn more about your power settings, see your power options:
▲Right-click the Power icon , and then select Power
Bottom
NOTE:Your computer might look slightly dierent from the illustration in this section.
Options
.
12Chapter 2 ComponentsENWW
Table 2-7 Bottom components and their descriptions
ComponentDescription
(1)Speakers (2)Produce sound.
(2)VentEnables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
ENWWBottom13
14Chapter 2 ComponentsENWW
3Illustrated parts catalog
Use this table to determine the spare parts that are available for the computer.
Computer major components
To identify the computer major components, use this illustration and table.
NOTE:HP continually improves and changes product parts. For complete and current information about
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow
the on-screen instructions.
NOTE:Details about your computer, including model, serial number, product key, and length of warranty, are
on the service tag at the bottom of your computer.
ENWWComputer major components15
Table 3-1 Computer major component descriptions and part numbers
ItemComponentSpare part number
(1)34.3 cm (13.5 in) display assembly:
Antiglare, WLED, touchscreen display assembly with privacy lter in natural silver nish; typical
brightness: 1000 nits
Antiglare, WLED, touchscreen display assembly with privacy lter in nightfall black nish; typical
brightness: 1000 nits
Antiglare, WLED, touchscreen display assembly with privacy lter in Poseidon blue nish; typical
brightness: 1000 nits