Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, Pentium, and Thunderbolt are
trademarks of Intel Corporation or its
subsidiaries in the U.S. and/or other countries.
Windows is either a registered trademark or
trademark of Microsoft Corporation in the
United States and/or other countries. The
microSD logo and microSD are trademarks of
SD-3C LLC. USB Type-C® and USB-C® are
registered trademarks of USB Implementers
Forum. DisplayPort™ and the DisplayPort™
logo are trademarks owned by the Video
Electronics Standards Association (VESA) in the
United States and other countries. Miracast® is
a registered trademark of Wi-Fi Alliance.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Product notice
This guide describes features that are common
to most products. Some features might not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems might require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees might apply and
additional requirements might apply over time
for updates. Go to http://www.microsoft.com
for details.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
Manuals.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
First Edition: October 2020
Document Part Number: M19507-001
Safety warning notice
Reduce the possibility of heat-related injuries or of overheating the computer by following the practices
described.
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the
computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by applicable safety standards.
Important information about processor congurations.
IMPORTANT: Select products are congured with an Intel® Pentium® N35xx/N37xx series or a Celeron®
N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is
congured as described, do not change the processor conguration setting in mscong.exe from 4 or 2
processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory
reset to restore the original settings.
v
vi Processor conguration setting (select products only)
Table of contents
1 Getting started ............................................................................................................................................. 1
Best practices ......................................................................................................................................................... 1
More HP resources ................................................................................................................................................. 1
2 Getting to know your computer ...................................................................................................................... 3
Right side ............................................................................................................................................................... 3
Left side ................................................................................................................................................................. 4
Low blue light mode (select products only) ........................................................................................ 5
Keyboard area ........................................................................................................................................................ 7
Touchpad settings and components ................................................................................................... 7
Button, speakers, and ngerprint reader ........................................................................................... 9
Special keys ....................................................................................................................................... 10
Using a SIM card (select products only) ............................................................................................................... 15
Determining the correct SIM card size for your computer ................................................................ 15
Inserting a nano SIM card .................................................................................................................. 15
3 Connecting to a network .............................................................................................................................. 16
Connecting to a wireless network ....................................................................................................................... 16
Using the wireless controls ............................................................................................................... 16
Operating system controls ............................................................................................. 16
Connecting to a WLAN ....................................................................................................................... 17
Using HP Mobile Broadband (select products only) .......................................................................... 17
Using eSIM (select products only) ..................................................................................................... 18
Using GPS (select products only) ...................................................................................................... 18
vii
Using Bluetooth wireless devices (select products only) ................................................................. 18
Connecting Bluetooth devices ........................................................................................ 18
Connecting to a wired network—LAN (select products only) ............................................................................. 19
4 Enjoying entertainment features .................................................................................................................. 20
Using the camera ................................................................................................................................................. 20
Using audio .......................................................................................................................................................... 20
Using video .......................................................................................................................................................... 21
Connecting a Thunderbolt device using a USB Type-C cable (select products only) ....................... 21
Discovering and connecting to Miracast-compatible wireless displays (select products only) ...... 22
Using data transfer .............................................................................................................................................. 22
Connecting devices to a USB Type-C port (select products only) ..................................................... 23
5 Navigating the screen .................................................................................................................................. 24
Using touchpad and touch screen gestures ........................................................................................................ 24
Tap ..................................................................................................................................................... 24
Using an optional keyboard or mouse ................................................................................................................. 27
Using an on-screen keyboard (select products only) .......................................................................................... 27
6 Managing power .......................................................................................................................................... 28
Using Sleep and Hibernation ............................................................................................................................... 28
Initiating and exiting Sleep ............................................................................................................... 28
Initiating and exiting Hibernation (select products only) ................................................................. 29
Shutting down (turning o) the computer .......................................................................................................... 29
Using the Power icon and Power Options ............................................................................................................ 30
Running on battery power ................................................................................................................................... 30
viii
Using HP Fast Charge (select products only) .................................................................................... 30
Running on external power ................................................................................................................................. 32
7 Maintaining your computer .......................................................................................................................... 34
Using Disk Defragmenter .................................................................................................................. 34
Using Disk Cleanup ............................................................................................................................ 34
Using HP 3D DriveGuard (select products only) ................................................................................ 34
Identifying HP 3D DriveGuard status .............................................................................. 35
Updating programs and drivers .......................................................................................................................... 35
Updating programs and drivers using Windows 10 .......................................................................... 35
Updating programs using Windows 10 S .......................................................................................... 35
Updating drivers using Windows 10 S .............................................................................................. 35
Cleaning your computer ...................................................................................................................................... 36
Enabling HP Easy Clean (select products only) ................................................................................. 36
Removing dirt and debris from your computer ................................................................................ 36
Cleaning your computer with a disinfectant ..................................................................................... 37
Caring for wood veneer (select products only) ................................................................................. 37
Traveling with or shipping your computer .......................................................................................................... 38
8 Securing your computer and information ....................................................................................................... 39
Using passwords .................................................................................................................................................. 39
Setting Windows passwords ............................................................................................................. 39
Using Windows Hello (select products only) ....................................................................................................... 40
Using internet security software ......................................................................................................................... 41
Using antivirus software ................................................................................................................... 41
Using rewall software ..................................................................................................................... 41
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 49
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 50
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 50
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 50
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 50
11 Backing up, restoring, and recovering .......................................................................................................... 51
Backing up information and creating recovery media ........................................................................................ 51
Using Windows tools for backing up ................................................................................................. 51
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 51
Restoring and recovering your system ............................................................................................................... 51
x
Creating a system restore ................................................................................................................. 52
Restoring and recovery methods ...................................................................................................... 52
Recovering using HP Recovery media ............................................................................................... 52
Changing the computer boot order ................................................................................................... 52
Using HP Sure Recover (select products only) .................................................................................. 53
Input power .......................................................................................................................................................... 55
HP and accessibility ............................................................................................................................................. 57
Finding the technology tools you need ............................................................................................ 57
The HP commitment ......................................................................................................................... 57
International Association of Accessibility Professionals (IAAP) ....................................................... 58
Finding the best assistive technology .............................................................................................. 58
Assessing your needs ..................................................................................................... 58
Accessibility for HP products .......................................................................................... 58
Standards and legislation .................................................................................................................................... 59
Other disability resources ................................................................................................................. 61
HP links .............................................................................................................................................. 61
Contacting support .............................................................................................................................................. 61
Index ............................................................................................................................................................. 62
xi
xii
1Getting started
This computer is a powerful tool designed to enhance your work and entertainment.
Read this chapter to learn about best practices after you set up your computer, fun things to do with your
computer, and where to nd additional HP resources.
Best practices
After you set up and register the computer, we recommend the following steps to get the most out of your
smart investment:
●Back up your hard drive by creating recovery media. See Backing up, restoring, and recovering
on page 51.
●If you haven’t already done so, connect to a wired or wireless network. See details in Connecting to a
network on page 16.
●Become familiar with the computer hardware and software. For more information, see Getting to know
your computer on page 3 and Enjoying entertainment features on page 20.
●Update or purchase antivirus software. See Using antivirus software on page 41.
●Access HP Support Assistant app—For quick online support, open the HP Support Assistant app (select
products only). HP Support Assistant optimizes computer performance and resolves problems using the
latest software updates, diagnostic tools, and guided assistance. Type support in the taskbar search
box, and then select HP Support Assistant. Then select Support.
More HP resources
To locate resources that provide product details, how-to information, and more, use this table.
Table
1-1 Additional information
ResourceContents
Setup Instructions●Overview of computer setup and features
HP support
For HP support, go to http://www.hp.com/support, and
follow the instructions to nd your product.
‒ or –
Type support in the taskbar search box, and then select
HP Support Assistant. Then select Support.
‒ or –
Select the question mark icon in the taskbar search box.
Then select Support.
Safety & Comfort Guide
To access this guide:
●Online chat with an HP technician
●Support telephone numbers
●Replacement parts videos (select products only)
●Maintenance and service guides
●HP service center locations
●Proper workstation setup
●Guidelines for posture and work habits that increase your comfort
and decrease your risk of injury
1
Table 1-1 Additional information (continued)
ResourceContents
▲ Type HP Documentation in the taskbar search
box, and then select HP Documentation.
‒ or –
▲ Go to http://www.hp.com/ergo.
IMPORTANT: You must be connected to the internet
to access the latest version of the user guide.
Regulatory, Safety, and Environmental Notices
To access this document:
▲ Type HP Documentation in the taskbar search
box, and then select HP Documentation.
Limited Warranty*
To access this document:
▲ Type HP Documentation in the taskbar search
box, and then select HP Documentation.
‒ or –
▲ Go to http://www.hp.com/go/orderdocuments.
IMPORTANT: You must be connected to the internet
to access the latest version of the user guide.
*You can nd your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In
some countries or regions, HP might provide a printed warranty in the box. For countries or regions where the warranty is not provided
in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacic, you
can write to HP at POD, PO Box 161, Kitchener Road Post Oice, Singapore 912006. Include your product name, and your name, phone
number, and postal address.
●Electrical and mechanical safety information
●Important regulatory notices, including information about proper
battery disposal, if needed.
●Specic warranty information about this computer
2Chapter 1 Getting started
2Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Locating hardware
To nd out what hardware is installed on your computer, type device manager in the taskbar search box,
and then select the
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To nd out what software is installed on your computer, right-click the Start button, and then select Apps and
Features.
Right side
Identify the components on the right side of the computer.
Device Manager app.
Table
2-1 Right-side components and their descriptions
ComponentDescription
(1)microSD™ memory card readerReads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1.Hold the card label-side up, with connectors facing the
computer.
2.Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲ Press in on the card, and then remove it from the memory
card reader.
3
Table 2-1 Right-side components and their descriptions (continued)
ComponentDescription
(2)USB Type-C power connector and Thunderbolt™
ports with HP Sleep and Charge (2)
(3)Audio-out (headphone)/Audio-in (microphone)
combo jack
Connect an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery.
– and –
Connect a USB device, provide high-speed data transfer, and
charge small devices, even when the computer is o.
– and –
Connect a display device that has a USB Type-C connector,
providing DisplayPort™ output.
NOTE: Your computer might also support a Thunderbolt
docking station.
NOTE: Cables, adapters, or both (purchased separately) might
be required.
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety, and Environmental Notices.
To access this guide:
▲ Type HP Documentation in the taskbar search box,
and then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(4)AC adapter and battery light●White: The AC adapter is connected and the battery is fully
Left side
Identify the components on the left side of the computer.
charged.
●Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
●Amber: The AC adapter is connected and the battery is
charging.
●O: The battery is not charging.
4Chapter 2 Getting to know your computer
Table 2-2 Left-side components and their descriptions
ComponentDescription
(1)USB port with HP Sleep and ChargeConnects a USB device, provides high-speed data transfer, and
(3)Magnetic pen attachment areaHolds an optional pen. With the pen tip facing towards you,
Display
The computer display can include essential components such as speakers, antennas, cameras, and
microphones.
Low blue light mode (select products only)
Your computer display is shipped from the factory in low blue light mode for improved eye comfort and
safety. Also, blue light mode automatically adjusts blue light emissions when you are using the computer at
night or for reading.
charges small devices, even when the computer is o.
For SIM card installation steps, see Using a SIM card (select
products only) on page 15.
place the at magnetic side of the pen against the left side of
the computer near the display.
NOTE: For more information about the pen, see the
documentation provided with the pen.
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper
workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort
Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is
available on the web at http://www.hp.com/ergo.
Display5
Table 2-3 Display components and their descriptions
ComponentDescription
(1)Ambient light sensors (2) (select products only)Adjusts the brightness of the display, depending on the ambient
light.
(2)Camera light(s)On: One or more cameras are in use.
(3)Internal microphonesRecord sound.
(4)CameraAllows you to video chat, record video, and record still images. To use
your camera, see Using the camera on page 20. Some cameras also
allow a facial recognition logon to Windows, instead of a password
logon. For more information, see Using Windows Hello (select
products only) on page 40.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
(5)WLAN antennas*Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(6)WWAN antennas* (select products only)Send and receive wireless signals to communicate with wireless wide
area networks (WWANs).
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.
6Chapter 2 Getting to know your computer
Keyboard area
Keyboards can vary by language.
Touchpad settings and components
Learn the touchpad settings and components
Touchpad settings
Learn how to adjust touchpad settings.
Adjusting touchpad settings
Use these steps to adjust touchpad settings and gestures.
1.Type touchpad settings in the taskbar search box, and then press enter.
2.Choose a setting.
Turning on the touchpad
Follow these steps to turn on the touchpad.
1.Type touchpad settings in the taskbar search box, and then press enter.
2.Using an external mouse, click the touchpad button.
If you are not using an external mouse, press the Tab key repeatedly until the pointer rests on the
touchpad button. Then press the spacebar to select the button.
Touchpad components
Identify the touchpad components.
Keyboard area7
Table 2-4 Touchpad components and their descriptions
ComponentDescription
Lights
(1)Touchpad zoneReads your nger gestures to move the pointer or activate items
on the screen.
NOTE: For more information, see Using touchpad and touch
screen gestures on page 24.
(2)Left touchpad buttonFunctions like the left button on an external mouse.
(3)Right touchpad buttonFunctions like the right button on an external mouse.
Identify the lights on the computer.
Table 2-5 Lights and their descriptions
ComponentDescription
(1)Caps lock lightOn: Caps lock is on, which switches the key input to all capital
(2)Mute light●On: Computer sound is o.
(3)Microphone mute light●On: Microphone is o.
(4)Camera privacy light●On. The camera is o.
(5)Power light●On: The computer is on.
8Chapter 2 Getting to know your computer
letters.
●O: Computer sound is on.
●O: Microphone is on.
●O. The camera is on.
Table 2-5 Lights and their descriptions (continued)
ComponentDescription
Button, speakers, and ngerprint reader
Identify the computer button, speakers and ngerprint reader.
●Blinking (select products only): The computer is in the
Sleep state, a power-saving state. The computer shuts o
power to the display and other unnecessary components.
●O: Depending on your computer model, the computer is
o, in Hibernation, or in Sleep. Hibernation is the powersaving state that uses the least amount of power.
Fingerprint readers, which enable a ngerprint logon, can be located on the touchpad, on a side panel of the
computer, or on the top cover below the keyboard.
Table
2-6 Button, speakers, and ngerprint reader and their descriptions
ComponentDescription
(1)Speakers (2)Produce sound.
(2)Power button●When the computer is o, press the button briey to turn
on the computer.
●When the computer is on, press the button briey to
initiate Sleep.
●When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
Keyboard area9
Table 2-6 Button, speakers, and ngerprint reader and their descriptions (continued)
ComponentDescription
●When the computer is in Hibernation, press the button
briey to exit Hibernation.
IMPORTANT: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 10 seconds to turn o the computer.
To learn more about your power settings, see your power
options:
▲ Right-click the Power icon , and then select Power
Options.
(3)Fingerprint readerAllows a ngerprint logon to Windows, instead of a password
logon.
▲ Touch your nger to the ngerprint reader. See Using
Windows Hello (select products only) on page 40 for
details.
IMPORTANT: To prevent ngerprint logon issues, make
sure when you register your ngerprint that all sides of
your nger are registered by the ngerprint reader.
Special keys
Identify the special keys.
Table
ComponentDescription
2-7 Special keys and their descriptions
(1)esc keyDisplays system information when pressed in combination with
10Chapter 2 Getting to know your computer
the fn key.
Table 2-7 Special keys and their descriptions (continued)
ComponentDescription
(2)fn keyExecutes specic functions when pressed in combination with
(3)Windows keyOpens the Start menu.
(4)Action keysExecute frequently used system functions as dened by the icon
(5)Fingerprint readerAllows a ngerprint logon to Windows, instead of a password
(6)Camera privacy keyTurns the camera o and on.
(7)Power button●When the computer is o, press the button briey to turn
another key.
NOTE: Pressing the Windows key again will close the Start
menu.
symbols on f1 through f12 function keys. See Action keys
on page 11.
logon.
▲ Touch your nger to the ngerprint reader. See Using
Windows Hello (select products only) on page 40 for
details.
IMPORTANT: To prevent ngerprint logon issues, make
sure when you register your ngerprint that all sides of
your nger are registered by the ngerprint reader.
NOTE: For more information, see Using the camera
on page 20.
on the computer.
●When the computer is on, press the button briey to
initiate Sleep.
●When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
●When the computer is in Hibernation, press the button
briey to exit Hibernation.
IMPORTANT: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 10 seconds to turn o the computer.
To learn more about your power settings, see your power
options:
Action keys
Identify the action keys.
The action keys execute frequently used system functions as dened by the icon symbols on f1 through f12.
The Action keys vary by computer.
▲To use an action key, press and hold the key.
▲ Right-click the Power icon , and then select Power
Options.
Keyboard area11
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