HP Spectre x360 15 Maintenance And Service Manual

HP Spectre x360 15 Convertible PC (model
numbers 15-ch000 through 15-ch099)

Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

© Copyright 2018 HP Development Company,
L.P.

Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
NVIDIA are trademarks and/or registered
trademarks of NVIDIA Corporation in the U.S.
and other countries. Bluetooth is a trademark
owned by its proprietor and used by HP Inc.
under license. Intel and Core are trademarks of
Intel Corporation in the U.S. and other
countries. Windows is either a registered
trademark or trademark of Microsoft
Corporation in the United States and/or other
countries.

The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.

First Edition: February 2018

Document Part Number: L11173-001

Product notice

This user guide describes features that are
common to most models. Some features may
not be available on your computer.

Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to

http://www.microsoft.com for details.

In accordance with Microsoft’s support policy,
HP does not support the Windows 8 or
Windows 7 operating system on this product or
provide any Windows 8 or Windows 7 drivers
on http://support.hp.com.

Software terms

By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.

For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identication .................................................................................................................. 3

Right side ............................................................................................................................................................... 4

Left side ................................................................................................................................................................. 6

Display .................................................................................................................................................................... 8

Keyboard area ........................................................................................................................................................ 9

TouchPad ............................................................................................................................................. 9

Lights ................................................................................................................................................. 10

Speaker .............................................................................................................................................. 11

Special keys ....................................................................................................................................... 12

Action keys ........................................................................................................................................ 14

Bottom ................................................................................................................................................................. 16

Locating system information .............................................................................................................................. 17

3 Illustrated parts catalog .............................................................................................................................. 18

Computer major components .............................................................................................................................. 18

Miscellaneous parts ............................................................................................................................................. 22

4 Removal and replacement procedures preliminary requirements .................................................................... 23

Tools required ...................................................................................................................................................... 23

Service considerations ......................................................................................................................................... 23

Plastic parts ....................................................................................................................................... 23

Cables and connectors ...................................................................................................................... 24

Drive handling ................................................................................................................................... 24

Grounding guidelines ........................................................................................................................................... 25

Electrostatic discharge damage ........................................................................................................ 25

Packaging and transporting guidelines .......................................................................... 26

Workstation guidelines ................................................................................................... 26

Equipment guidelines ..................................................................................................... 27

5 Removal and replacement procedures for authorized service provider parts .................................................... 28

Component replacement procedures .................................................................................................................. 28

Bottom cover ..................................................................................................................................... 29

Battery ............................................................................................................................................... 31

Front speakers ................................................................................................................................... 32

v

Volume button board ........................................................................................................................ 33

Fingerprint reader module ................................................................................................................ 35

Fingerprint reader board ................................................................................................................... 36

WLAN module .................................................................................................................................... 37

USB daughter board .......................................................................................................................... 39

Audio board ....................................................................................................................................... 40

Memory card reader board ................................................................................................................ 42

TouchPad assembly ........................................................................................................................... 43

Left fan .............................................................................................................................................. 45

Right fan ............................................................................................................................................ 47

Solid state drive ................................................................................................................................. 49

Memory module ................................................................................................................................ 51

System board .................................................................................................................................... 52

Rear speakers .................................................................................................................................... 55

Power connector cable ...................................................................................................................... 57

Display panel assembly ..................................................................................................................... 59

6 Using Setup Utility (BIOS) ............................................................................................................................. 61

Starting Setup Utility (BIOS) ................................................................................................................................ 61

Updating Setup Utility (BIOS) .............................................................................................................................. 61

Determining the BIOS version ........................................................................................................... 61

Downloading a BIOS update .............................................................................................................. 62

7 Backing up, restoring, and recovering ........................................................................................................... 63

Using Windows tools ........................................................................................................................................... 63

Creating HP Recovery media (select products only) ........................................................................................... 63

Using HP Recovery Manager to create recovery media .................................................................... 64

Before you begin ............................................................................................................. 64

Creating the recovery media ........................................................................................... 64

Using the HP Cloud Recovery Download Tool to create recovery media .......................................... 65

Restoring and recovery ........................................................................................................................................ 65

Restoring, resetting, and refreshing using Windows tools .............................................................. 65

Restoring using HP Recovery Manager and the HP Recovery partition ........................................... 65

Recovering using HP Recovery Manager ........................................................................................... 65

Recovering using the HP Recovery partition (select products only) ................................................ 66

Recovering using HP Recovery media ............................................................................................... 66

Changing the computer boot order ................................................................................................... 67

Removing the HP Recovery partition (select products only) ............................................................ 67

vi

8 Using HP PC Hardware Diagnostics ................................................................................................................ 68

Using HP PC Hardware Diagnostics Windows ..................................................................................................... 68

Downloading HP PC Hardware Diagnostics Windows ....................................................................... 68

Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 69

Downloading HP Hardware Diagnostics Windows by product name or number

(select products only) ..................................................................................................... 69

Installing HP PC Hardware Diagnostics Windows ............................................................................. 69

Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 69

Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 70

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 70

Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 70

Downloading HP PC Hardware Diagnostics UEFI by product name or number

(select products only) ..................................................................................................... 70

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 71

Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 71

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 71

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or

number ............................................................................................................................ 71

Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 71

9 Specications .............................................................................................................................................. 73

Computer specications ...................................................................................................................................... 73

39.6 cm (15.6-in) display specications ............................................................................................................. 74

10 Power cord set requirements ...................................................................................................................... 75

Requirements for all countries ............................................................................................................................ 75

Requirements for specic countries and regions ................................................................................................ 76

11 Recycling .................................................................................................................................................. 78

Index ............................................................................................................................................................. 79

vii

viii

1 Product description

Category Description

Product Name HP Spectre x360 15 Convertible PC

Processors Intel Core i7-8705G (Up to 3.1 GHz, turbo up to 4.1 GHz, 2400 MHz, 8MB cache, quad core)

Intel Core i7-8550U (Up to 1.8GHz, turbo up to 4.0 GHz, 2400 MHz, 8MB cache, quad core)

Graphics Internal graphics:

Intel® HD Graphics 620

Discrete graphics:

Radeon® RX VEGA M 870 graphics, up to 4096 MB dedicating HBM memory

NVIDIA® N175–G1 (GeForce MX150), 2048 MB GDDR5 memory

Panel 15.6" UHD WLED BrightView (3840×2160) uslim-at (2.6mm) UWVA, eDP+PSR, Narrow Bezel

Memory module Support for 16384 MB of DDR4 2400 MHz system memory in the following congurations:

16384 MB (8192MB × 2)

12288 MB (8192MB + 4096MB)

8192 MB (4096MB × 2)

Solid state drive Support for the following single solid state drive congurations:

2 TB PCIe NVMe TLC M.2 solid state drive

1 TB PCIe NVMe TLC M.2 solid state drive

512 GB PCIe NVMe TLC M.2 solid state drive

360 GB PCIe NVMe TLC M.2 solid state drive

256 GB PCIe NVMe TLC M.2 solid state drive

Optical drive Support for external 9.5 mm tray load, SATA, DVD+/-RW DL SuperMulti drive

Audio and video Support for the following integrated cameras:

HP Wide Vision camera: high denition (FHD 1080 by 30 frames/sec), infrared (IR), xed (no tilt), with activity
light

Support for Windows Hello

Support for voice recognition

Dual digital microphones with appropriate software - echo cancellation, noise suppression, beam forming

Quad speakers

Bang & Olufsen Audio

Wireless Intel Dual band wireless-AC 9260 802.11AC 2x2 WiFi + BT 5.0 Combo Adaptor (non-vPro)

Intel Dual band wireless-AC 8265 802.11AC 2x2 WiFi + BT 4.2 Combo Adaptor (non-vPro)

Compatible with Miracast-certied devices

External media cards HP Multi-Format Digital Media Card Reader with push-push technology. Supports SD/SDHC/SDXC

1

Category Description

Ports AC adapter: HP Smart pin plug (4.5-mm barrel)

Audio: one combo audio-out (headphone)/audio-in (microphone) jack

HDMI: v2.0 supporting: up to 4096×2160 at 60 Hz

USB 3.1 (1 on left side, supports HP Sleep and Charge)

(2) USB Type-C (1 Generation 1, 1 Generation 2 with Thunderbolt™) on right side

(2) USB Type-C (2 Gen 2 with Thunderbolt technology) on right side (select models only)

All ports support data transfer, power delivery and Display Port 1.2 out up to 3840×2160 (60Hz)

Keyboard/pointing
devices

Power requirements 150-W Smart AC barrel adapter with localized cable plug support

Security TPM 2.0

Operating system Preinstalled:

Full Size Painted Backlight island-style Keyboard in Dark Ash Silver color

Clickpad with image sensor

Multitouch gestures enabled by default

Support for Modern Trackpad gestures

Taps enabled by default

90-W Smart AC barrel adapter with localized cable plug support

1 meter power cord

6-cell, 84-Whr polymer battery

Fingerprint reader

Windows 10 Pro

Windows 10 Home Plus ML

Windows 10 Home Plus EM/SL

Windows 10

CPPP Windows 10 Home High End China Language Edition

Serviceability End user replaceable parts:

2 Chapter 1 Product description

AC adapter

2 External component identication

3

Right side

NOTE: Refer to the illustration that most closely matches your product.

Component Description

(1) Volume button Controls speaker volume on the computer.

(2) Fingerprint reader Allows a ngerprint logon to Windows, instead of a password

(3) Vent Enables airow to cool internal components.

logon.

▲ To use the ngerprint reader, swipe your nger on the

ngerprint reader.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.

(4) USB Type-C power connector and Thunderbolt™

ports with HP Sleep and Charge (2)

(5) HDMI port Connects an optional video or audio device, such as a high-

Connect AC adapters that have a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery while the computer is o or in the Sleep state.

– and –

Connect and charge most USB devices that have a Type-C
connector, such as a cell phone, camera, activity tracker, or
smartwatch, and provides high-speed data transfer.

– and –

Connect display devices that have a USB Type-C connector,
providing DisplayPort output.

NOTE: Your computer may also support a Thunderbolt

docking station.

NOTE: Cables and/or adapters (purchased separately) may be

required.

denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.

4 Chapter 2 External component identication

Component Description

(1) Volume button Controls speaker volume on the computer.

(2) Fingerprint reader Allows a ngerprint logon to Windows, instead of a password

logon.

▲ To use the ngerprint reader, swipe your nger on the

ngerprint reader.

(3) Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.

(4) USB Type-C power connector and Thunderbolt

port with HP Sleep and Charge

(5) USB Type-C SuperSpeed port with HP Sleep and

Charge

Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery while the computer is o or in the Sleep state.

– and –

Connects and charges most USB devices that have a Type-C
connector, such as a cell phone, camera, activity tracker, or
smartwatch, and provides high-speed data transfer.

– and –

Connects a display device that has a USB Type-C connector,
providing DisplayPort output.

NOTE: Your computer may also support a Thunderbolt

docking station.

NOTE: Cables and/or adapters (purchased separately) may be

required.

Connects a USB device that has a Type-C connector, provides
high-speed data transfer, and even when the computer is o,
charges most products such as a cell phone, camera, activity
tracker, or smartwatch.

– and –

Connects a display device that has a USB Type-C connector,
providing DisplayPort output.

NOTE: Cables and/or adapters (purchased separately) may be

required.

(6) HDMI port Connects an optional video or audio device, such as a high-

denition television, any compatible digital or audio component,

or a high-speed High-Denition Multimedia Interface (HDMI)
device.

Right side 5

Left side

Component Description

(1) Power connector Connects an AC adapter.

(2) AC adapter and battery light

(3) USB 3.x SuperSpeed port with HP Sleep and

Charge

(4) Power button

●

White: The AC adapter is connected and the battery is fully
charged.

●

Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.

●

Amber: The AC adapter is connected and the battery is
charging.

●

O: The battery is not charging.

Connects a USB device, provides high-speed data transfer, and
even when the computer is o, charges most products such as a
cell phone, camera, activity tracker, or smartwatch.

●

When the computer is o, press the button to turn on the
computer.

●

When the computer is on, press the button briey to initiate
Sleep.

●

When the computer is in the Sleep state, press the button
briey to exit Sleep.

●

When the computer is in Hibernation, press the button
briey to exit Hibernation.

CAUTION: Pressing and holding down the power button results

in the loss of unsaved information.

If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.

To learn more about your power settings, see your power
options:

▲

Right-click the Power icon , and then select Power

(5) Power light

6 Chapter 2 External component identication

Options.

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.

Component Description

●

O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.

(6) Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.

(7) Audio-out (headphone)/Audio-in (microphone)

combo jack

(8) Memory card reader Reads optional memory cards that enable you to store, manage,

Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory, Safety,
and Environmental Notices.

To access this guide:

▲ Select the Start button, select HP Help and Support, and

then select HP Documentation.

–or–

▲ Select the Start button, select HP, and then select HP

Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

share, or access information.

To insert a card:

1. Hold the card label-side up, with connectors facing the

computer.

2. Insert the card into the memory card reader, and then press

in on the card until it is rmly seated.

To remove a card:

▲ Press in on the card, and then remove it from the memory

card reader.

Left side 7

Display

Component Description

(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local

area networks (WLANs).

(2) Internal microphones Record sound.

(3) Camera lights On: One or more cameras are in use.

(4) Camera Allows you to video chat, record video, and record still images. Some

cameras also allow a facial recognition logon to Windows, instead of
a password logon.

NOTE: Camera functions vary depending on the camera hardware

and software installed on your product.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.

To access this guide:

▲ Select the Start button, select HP Help and Support, and then select HP Documentation.

–or–

▲ Select the Start button, select HP, and then select HP Documentation.

8 Chapter 2 External component identication

Keyboard area

TouchPad

Component Description

(1) TouchPad zone Reads your nger gestures to move the pointer or activate items

on the screen.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

Keyboard area 9

Lights

Component Description

(1) Caps lock light On: Caps lock is on, which switches the key input to all capital

letters.

(2) Mute light

●

On: Computer sound is o.

●

O: Computer sound is on.

10 Chapter 2 External component identication

Speaker

Component Description

Speaker Produces sound.

Keyboard area 11

Special keys

NOTE: Refer to the illustration that most closely matches your product.

Component Description

(1) esc key Displays system information when pressed in combination with

the fn key.

(2) fn key Executes specic functions when pressed in combination with

another key.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start

menu.

(4) Action keys Execute frequently used system functions.

NOTE: On select products, the f5 action key turns the keyboard

backlight feature o or on.

(5) num lock key Alternates between the navigational and numeric functions on

the integrated numeric keypad.

(6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When

num lock is pressed, the keypad can be used like an external

numeric keypad.

NOTE: If the keypad function is active when the computer is

turned o, that function is reinstated when the computer is
turned back on.

12 Chapter 2 External component identication

Component Description

(1) esc key Displays system information when pressed in combination with

the fn key.

(2) fn key Executes specic functions when pressed in combination with

another key.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start

menu.

(4) Action keys Execute frequently used system functions.

NOTE: On select products, the f5 action key turns the keyboard

backlight feature o or on.

(5) num lock key Alternates between the navigational and numeric functions on

(6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When

the integrated numeric keypad.

num lock is pressed, the keypad can be used like an external

numeric keypad.

NOTE: If the keypad function is active when the computer is

turned o, that function is reinstated when the computer is
turned back on.

Keyboard area 13

Action keys

An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 12.

▲

Icon Description

To use an action key, press and hold the key.

On select products, helps prevent side-angle viewing from onlookers. If needed, decrease or increase
brightness for well-lit or darker environments. Press the key again to turn o the privacy screen.

Decreases the screen brightness incrementally as long as you hold down the key.

Increases the screen brightness incrementally as long as you hold down the key.

On select products, opens the “How to get help in Windows 10” webpage.

Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.

Turns the keyboard backlight o or on.

NOTE: To conserve battery power, turn o this feature.

Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).

Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.

Plays the next track of an audio CD or the next section of a DVD or a BD.

Decreases speaker volume incrementally while you hold down the key.

Increases speaker volume incrementally while you hold down the key.

Mutes or restores speaker sound.

Turns the airplane mode and wireless feature on or o.

NOTE: The airplane mode key is also referred to as the wireless button.

14 Chapter 2 External component identication

Icon Description

NOTE: A wireless network must be set up before a wireless connection is possible.

Keyboard area 15

Bottom

Component Description

(1) Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.

(2) Speakers (2) Produce sound.

16 Chapter 2 External component identication

Locating system information

Important system information is located on the bottom edge of the tablet or on the keyboard base. You may
need the information when travelling internationally or when you contact support:

(1): Serial number

(2): Product number

(3): Model number

(4): Warranty period

Using Windows, briey press the fn+esc key combination to display the System Information screen, which
provides the product name and serial number of your computer, as well as information about the memory,
processor, BIOS, and keyboard.

Locating system information 17

3 Illustrated parts catalog

Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer. See Locating system information on page 17 for
details.

18 Chapter 3 Illustrated parts catalog

Item Component Spare part number

(1) Display panel L15596-001

(2) Keyboard/top cover (for use with models equipped with an Intel Core i7-8705G processor)

For use internationally L15587-B31

For use in Belgium L15587-A41

For use in France L15587-051

For use in France (English) L15587-DB1

For use in Germany L15587-041

Computer major components 19

Item Component Spare part number

For use in Greece L15587-151

For use in Italy L15587-061

For use in Japan L15587-291

For use in Norway L15587-DH1

For use in Russia L15587-251

For use in Saudi Arabia (English) L15587-171

For use in Switzerland L15587-BG1

For use in the United Kingdom L15587-031

For use in the United States L15587-001

Keyboard/top cover (for use with models equipped with an Intel Core i7-8550U processor)

For use internationally L15588-B31

For use in Belgium L15588-A41

For use in France L15588-051

For use in France (English) L15588-DB1

For use in Germany L15588-041

For use in Greece L15588-151

For use in Italy L15588-061

For use in Japan L15588-291

For use in Norway L15588-DH1

For use in Russia L15588-251

For use in Saudi Arabia (English) L15588-171

For use in Switzerland L15588-BG1

For use in the United Kingdom L15588-031

For use in the United States L15588-001

(3) Power connector cable L15586-001

(4) Rear speakers (left/right, part number is for speaker kit which includes all four speakers) L15590-001

(5) System board

Equipped with an Intel Core i7-8705G (Up to 3.1 GHz, turbo up to 4.1 GHz, 2400 MHz, 8MB

L2 cache, quad core, 150W) processor, a graphic subsystem with a Radeon RX VEGA M 4GB
GPU, and the Windows 10 Pro operating system

Equipped with an Intel Core i7-8705G (Up to 3.1 GHz, turbo up to 4.1 GHz, 2400 MHz, 8MB

L2 cache, quad core, 150W) processor, a graphic subsystem with a Radeon RX VEGA M 4GB
GPU, and a non-Windows 10 Pro operating system

L15574-601

L15574-001

Equipped with an Intel Core i7-8550U (Up to 1.8GHz, turbo up to 4.0 GHz, 2400 MHz, 8MB

L2 cache, quad core 90W) processor, a graphic subsystem with a NVIDIA N175–G1
(GeForce MX150) 2GB GPU, and the Windows 10 operating system

20 Chapter 3 Illustrated parts catalog

L155573-601

Item Component Spare part number

Equipped with an Intel Core i7-8550U (Up to 1.8GHz, turbo up to 4.0 GHz, 2400 MHz, 8MB

L2 cache, quad core 90W) processor, a graphic subsystem with a NVIDIA N175–G1
(GeForce MX150) 2GB GPU, and a non-Windows 10 operating system

(6) Heatsink

For use in models equipped with the Intel Core i7-8705G processor L15595-001

For use in models equipped with the Intel Core i7-8550U processor L15594-001

(7) Solid state drive

2 TB PCIe NVMe TLC M.2 solid state drive L16589-001

1 TB PCIe NVMe TLC M.2 solid state drive L16588-001

512 GB PCIe NVMe TLC M.2 solid state drive L16587-001

360 GB PCIe NVMe TLC M.2 solid state drive L16586-001

256 GB PCIe NVMe TLC M.2 solid state drive L16585-001

(8) Fan (left, part of the fan kit)

For use with models equipped with the Intel Core i7-8750G processor L15605-001

For use with models equipped with the Intel Core i7-8550U processor L15604-001

(9) Fan (right, part of the fan kit)

For use with models equipped with the Intel Core i7-8750G processor L15605-001

L155573-001

For use with models equipped with the Intel Core i7-8550U processor L15604-001

(10) USB daughter board (does not include the USB daughter board connector cable, spare

part number L15578-001)

(11) WLAN module

Intel Dual band wireless-AC 9260 802.11AC 2x2 WiFi + BT 5.0 Combo Adaptor (non-vPro) L16647-006

Intel Dual band wireless-AC 8265 802.11AC 2x2 WiFi + BT 4.2 Combo Adaptor (non-vPro) 921061-856

(12) TouchPad assembly (in Dark Ash Silver color; does not include the TouchPad assembly

connector cable, spare part number L15678-001)

(13) Audio board (does not include the audio connector cable, spare part number L15576-001) L15575-001

(14) Memory card reader (does not include the memory card reader connector cable, spare

part number L15580-001)

(15) Fingerprint reader board (does not include the ngerprint reader board connector cable,

spare part number L15584-001)

(16) Volume button board (does not include the volume button board connector cable, spare

part number L15582-001)

(17) Fingerprint reader module (in Dark Ash Silver color) L15602-001

(18) Memory module

8GB 2400 MHz DDR 4 862398-855

L15577-001

L15589-001

L15579-001

L15583-001

L15581-001

4GB 2400 MHz DDR 4 862397-855

(19) Front speakers (left/right, part number is for speaker kit which includes all four speakers) L15590-001

Computer major components 21

Item Component Spare part number

(20) Battery (6-cell, 84–WHr, 3.64Ah, Li-ion 928372-855

(21) Bottom cover (in Dark Ash Silver color) L15591-001

Miscellaneous parts

Component Spare part number

AC adapter

For use with models equipped with Intel Core i7-8750G processor 917649-850

For use with models equipped with Intel Core i7-8550U processor 937532-850

Input/Output Adapters

USB Type-C to VGA 831751-001

USB Type-C to USB Type-A (dongle) 833960-001

USB Type-C to RJ-45 (Ethernet) 901156-001

USB Type-C to Multi-Port Hub 919666-001

Pen

Sunwoda Active Pen with NSV 910942-001

Sunwoda Active Pen with DAS 920241-001

Impreza Pen, in Dark Ash Silver 929863-001

Sunwoda Active Pen with Cadillac Pen Tip L04536-001

Sunwoda Active Pen with Impreza Pen Tip L04536-002

Power cord

For use in Australia 920689-011

For use in Denmark 920689-007

For use in the European Union 920689-005

For use in Japan 920689-017

For use in North America 920689-001

For use in the People’s Republic of China 920689-014

For use in Switzerland 920689-009

For use in the United Kingdom 920689-006

Rubber kit L15592-001

Screw kit L15597-001

Computer sleeve 938246-001

22 Chapter 3 Illustrated parts catalog

4 Removal and replacement procedures

preliminary requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

●

Flat-bladed screwdriver

●

Magnetic screwdriver

●

Phillips P0 and P1 screwdrivers

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying

screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care

when handling the plastic

Tools required 23

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the

reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear
easily.

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the

computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
o or in Hibernation, turn the computer on, and then shut it down through the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.

Before removing an optical drive, be sure that a disc is not in the drive and be sure that the optical drive tray is
closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing a hard drive or an optical drive, place it in a static-proof bag.

Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”

24 Chapter 4 Removal and replacement procedures preliminary requirements

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.

CAUTION: To prevent damage to the computer when you are removing or installing internal components,

observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity aects the electrostatic voltage levels generated by dierent
activities.

CAUTION: A product can be degraded by as little as 700 V.

Typical electrostatic voltage levels

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl oor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from plastic foam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

Grounding guidelines 25

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

●

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

●

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

●

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

●

Cover the workstation with approved static-shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.

●

Use conductive eld service tools, such as cutters, screwdrivers, and vacuums.

●

When xtures must directly contact dissipative surfaces, use xtures made only of static safe materials.

●

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and plastic
foam.

●

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.

●

Avoid contact with pins, leads, or circuitry.

●

Turn o power and input signals before inserting or removing connectors or test equipment.

26 Chapter 4 Removal and replacement procedures preliminary requirements

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

●

When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.

●

When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be eective, the conductive equipment must be worn in contact
with the skin.

The following grounding equipment is recommended to prevent electrostatic damage:

●

Antistatic tape

●

Antistatic smocks, aprons, and sleeve protectors

●

Conductive bins and other assembly or soldering aids

●

Nonconductive foam

●

Conductive tabletop workstations with ground cords of one megohm resistance

●

Static-dissipative tables or oor mats with hard ties to the ground

●

Field service kits

●

Static awareness labels

●

Material-handling packages

●

Nonconductive plastic bags, tubes, or boxes

●

Metal tote boxes

●

Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and oor mats.

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

Grounding guidelines 27

5 Removal and replacement procedures for

authorized service provider parts

CAUTION: Components described in this chapter should be accessed only by an authorized service provider.

Accessing these parts can damage the computer or void the warranty.

CAUTION: This computer does not have user-replaceable parts. Only HP authorized service providers should

perform the removal and replacement procedures described here. Accessing the internal part could damage
the computer or void the warranty.

Component replacement procedures

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,

are on the service tag at the bottom of your computer. See Locating system information on page 17 for
details.

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

There are as many as xx screws that must be removed, replaced, and/or loosened when servicing the parts
described in this chapter. Make special note of each screw size and location during removal and replacement.

28 Chapter 5 Removal and replacement procedures for authorized service provider parts

Bottom cover

NOTE: The bottom cover spare part does not include the rubber foot. The rubber kit spare part number is

L15592-001.

Description Spare part number

Bottom cover in Dark Ash Silver L15591-001

IMPORTANT: Make special note of each screw and screw lock size and location during removal

and replacement

Before removing the bottom cover, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

Remove the bottom cover:

1. Remove the rubber foot covering four of the screws that secure the bottom cover to the computer (1).

2. Remove the four Phillips PM2.0×10.0 screws (2).

3. Remove the two Phillips PM2.0×3.5 screws (3).

Component replacement procedures 29

4. Lift the bottom cover o of the computer.

Reverse this procedure to install the bottom cover.

30 Chapter 5 Removal and replacement procedures for authorized service provider parts

Battery

Description Spare part number

6-cell, 84-WHr, 3.7-Ahr, Li-ion battery 928372-855

IMPORTANT: Make special note of each screw and screw lock size and location during removal

and replacement

Before removing the battery, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 29).

Remove the battery:

1. Disconnect the battery cable from the system board (1).

2. Remove the ve Phillips PM2.0×3.5 screws (2) that secure the battery to the computer.

3. Lift the battery out of the computer (3).

Reverse this procedure to install the battery.

Component replacement procedures 31

Front speakers

NOTE: The speaker spare part kit includes all four speakers.

Description Spare part number

Speaker kit L15590-001

IMPORTANT: Make special note of each screw and screw lock size and location during removal

and replacement

Before removing the front speakers, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 29), and then remove the following components:

▲

Remove the front speakers:

1. Disconnect the front speaker cables from the system board (1).

Battery (see Battery on page 31).

2. Remove the front speaker cables from the retaining clips that secure them to the computer (2).

3. Remove the four Phillips PM2.0×4.5 screws (3).

4. Lift the front speakers out of the computer (4).

Reverse this procedure to install the front speakers.

32 Chapter 5 Removal and replacement procedures for authorized service provider parts

Volume button board

NOTE: The volume button board spare part kit does not include the volume button board cable (spare part

number L15582-001).

Description Spare part number

Volume button board L15581-001

IMPORTANT: Make special note of each screw and screw lock size and location during removal

and replacement

Before removing the volume button board, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 29), and then remove the following components:

a. Battery (see Battery on page 31).

b. Front speakers (see Front speakers on page 32).

Remove the volume button board:

1. Release the volume button board cable from the zero insertion force (ZIF) connector on the system

board (1).

2. Remove the volume button board cable from the keyboard/top cover (2).

NOTE: Due to the adhesive located between the volume button board cable and the keyboard/top

cover, it may be necessary to move the cable from side to side to detach it.

3. Remove the Phillips PM2.0×3.5 screw (3) that secures the board to the computer.

Component replacement procedures 33

4. Lift the volume button board out of the computer (4).

Reverse this procedure to install the volume button board.

34 Chapter 5 Removal and replacement procedures for authorized service provider parts

Fingerprint reader module

Description Spare part number

Fingerprint reader module L15602-001

IMPORTANT: Make special note of each screw and screw lock size and location during removal

and replacement

Before removing the ngerprint reader module, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 29), and then remove the following components:

▲

Battery (see Battery on page 31).

Remove the ngerprint reader module:

1. Release the ngerprint reader module cable from the ZIF connector on the ngerprint reader board (1).

2. Remove the ngerprint reader module bracket (2).

3. Remove the ngerprint reader module and cable (3).

Reverse this procedure to install the ngerprint reader module.

Component replacement procedures 35

Fingerprint reader board

NOTE: The ngerprint reader board spare part kit does not include the ngerprint reader board cable (spare

part number L15584-001).

Description Spare part number

Fingerprint reader board L15583-001

IMPORTANT: Make special note of each screw and screw lock size and location during removal

and replacement

Before removing the ngerprint reader board, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 29), and then remove the following components:

▲

Battery (see Battery on page 31).

Remove the ngerprint reader board:

1. Release the ngerprint reader board cable from the ZIF connector on the system board (1).

2. Release the ngerprint reader module cable from the ZIF connector on the ngerprint reader board (2).

3. Remove the Phillips PM2.0×3.5 screw (3).

4. Remove the ngerprint reader board and cable from the computer (3).

Reverse this procedure to install the ngerprint reader board.

36 Chapter 5 Removal and replacement procedures for authorized service provider parts

WLAN module

Description Spare part number

Intel Dual band wireless-AC 9260 802.11AC 2x2 WiFi + BT 5.0 Combo Adaptor (non-vPro) L16647-006

Intel Dual band wireless-AC 8265 802.11AC 2x2 WiFi + BT 4.2 Combo Adaptor (non-vPro) 921061-856

IMPORTANT: Make special note of each screw and screw lock size and location during removal

and replacement

Before removing the WLAN module, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 29), and then remove the following components:

▲

Remove the WLAN module:

1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

Battery (see Battery on page 31).

NOTE: The WLAN antenna cable labeled "1" connects to the WLAN module "Main" terminal labeled "1."

The WLAN antenna cable labeled "2" connects to the WLAN module "Aux" terminal labeled "2."

2. Remove the Phillips PM2.0×2.5 screw (2) that secures the WLAN module to the system board (the WLAN

module tilts up).

Component replacement procedures 37

3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.

NOTE: The WLAN module conguration in the computer may not match the illustration exactly.

Reverse this procedure to install the WLAN module.

38 Chapter 5 Removal and replacement procedures for authorized service provider parts

USB daughter board

NOTE: The USB daughter board spare part kit does not include the USB daughter board cable (spare part

number L15578-001).

Description Spare part number

USB daughter board L15577-001

IMPORTANT: Make special note of each screw and screw lock size and location during removal

and replacement

Before removing the USB daughter board, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 29), and then remove the following components:

▲

Battery (see Battery on page 31).

Remove the USB daughter board:

1. Release the USB daughter board cable from the ZIF connector on the system board (1).

2. Remove the Phillips PM2.0×3.5 screw (2) that secures the USB daughter board to the computer.

3. Remove the USB daughter board from the computer (3).

4. Remove the two adhesive tapes from the board before replacing the board (4).

Reverse this procedure to install the USB daughter board.

Component replacement procedures 39

Audio board

NOTE: The audio board spare part kit does not include the audio board cable (spare part number

L15576-001).

Description Spare part number

Audio board L15575-001

IMPORTANT: Make special note of each screw and screw lock size and location during removal

and replacement

Before removing the audio board, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

4. Remove the bottom cover (see Bottom cover on page 29), and then remove the following components:

unplugging the AC adapter from the computer.

a. Battery (see Battery on page 31).

b. Front speakers (see Front speakers on page 32).

Remove the audio board:

1. Disconnect the audio board cable from the system board (1).

2. Release the audio board cable from the retaining clips securing the cable to the computer (2).

3. Remove the Phillips PM2.0×3.5 screw (3) securing the audio board to the computer.

4. Remove the audio board from the computer (4).

40 Chapter 5 Removal and replacement procedures for authorized service provider parts

Reverse this procedure to install the audio board.

Component replacement procedures 41

Memory card reader board

NOTE: The memory card reader board spare part kit does not include the memory card reader cable (spare

part number L15580-001).

Description Spare part number

Memory card reader board L15579-001

IMPORTANT: Make special note of each screw and screw lock size and location during removal

and replacement

Before removing the memory card reader board, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 29), and then remove the following components:

a. Battery (see Battery on page 31).

b. Front speakers (see Front speakers on page 32).

Remove the memory card reader board:

1. Release the memory card reader board cable from the ZIF connector on the system board (1).

2. Remove the Phillips PM2.0×2.5 screw (2).

3. Remove the memory card reader board from the computer (3).

Reverse this procedure to install the memory card reader board.

42 Chapter 5 Removal and replacement procedures for authorized service provider parts

TouchPad assembly

NOTE: The TouchPad assembly spare part kit does not include the TouchPad cable (spare part number

L15678-001).

Description Spare part number

TouchPad assembly L15589-001

IMPORTANT: Make special note of each screw and screw lock size and location during removal

and replacement

Before removing the TouchPad assembly, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 29), and then remove the following components:

a. Battery (see Battery on page 31).

b. Front speakers (see Front speakers on page 32).

c. Memory card reader board (see Memory card reader board on page 42).

Remove the TouchPad assembly:

1. Release the TouchPad cable from the ZIF connector on the system board (1).

2. Release the TouchPad cable from the ZIF connector on the TouchPad assembly (2).

3. Remove the TouchPad cable (3).

Component replacement procedures 43

4. Remove the TouchPad cable (see above) (1).

5. Remove the three Phillips PM2.0×2.0 screws (2).

6. Lift the TouchPad at an angle toward the front of the computer (3).

7. Slide the TouchPad assembly out of the retaining bracket and remove it from the computer (4).

Reverse this procedure to install the TouchPad assembly.

44 Chapter 5 Removal and replacement procedures for authorized service provider parts

Left fan

NOTE: The fan spare part kit includes both fans.

Description Spare part number

Fan kit for use with models equipped with the Intel Core i7-8750G processor L15605-001

Fan kit for use with models equipped with the Intel Core i5-8550U processor L15604-001

IMPORTANT: Make special note of each screw and screw lock size and location during removal

and replacement

Before removing the left fan, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 29), and then remove the following components:

a. Battery (see Battery on page 31).

b. Front speakers (see Front speakers on page 32).

Remove the left fan:

1. Remove the mylar covering the system board and other components.

2. Disconnect the left fan cable (1).

3. Remove the left fan cable from the retaining clips that secure it to the computer (2).

Component replacement procedures 45

4. Remove the two Phillips PM2.0×3.5 screws (3) that secure the left fan to the computer.

5. Remove the left fan from the computer (4).

Reverse this procedure to install the left fan.

46 Chapter 5 Removal and replacement procedures for authorized service provider parts

Right fan

NOTE: The fan spare part kit includes both fans.

IMPORTANT: Make special note of each screw and screw lock size and location during removal

and replacement

Before removing the left fan, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

4. Remove the bottom cover (see Bottom cover on page 29), and then remove the following components:

Description Spare part number

Fan kit for use with models equipped with the Intel Core i7-8750G processor L15605-001

Fan kit for use with models equipped with the Intel Core i5-8550U processor L15604-001

unplugging the AC adapter from the computer.

a. Battery (see Battery on page 31).

b. Front speakers (see Front speakers on page 32).

c. System board mylar (see Left fan on page 45).

Remove the right fan:

1. Disconnect the right fan cable (1).

2. Remove the right fan cable from the retaining clips that secure it to the computer (2).

3. Remove the two Phillips PM2.0×3.5 screws (3) that secure the right fan to the computer.

Component replacement procedures 47

4. Remove the right fan from the computer (4).

Reverse this procedure to install the right fan.

48 Chapter 5 Removal and replacement procedures for authorized service provider parts

Solid state drive

Description Spare part number

2 TB PCIe NVMe TLC M.2 solid state drive L16589-001

1 TB PCIe NVMe TLC M.2 solid state drive L16588-001

512 GB PCIe NVMe TLC M.2 solid state drive L16587-001

360 GB PCIe NVMe TLC M.2 solid state drive L16586-001

256 GB PCIe NVMe TLC M.2 solid state drive L16585-001

IMPORTANT: Make special note of each screw and screw lock size and location during removal

and replacement

Before removing the solid state drive, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 29), and then remove the following components:

a. Battery (see Battery on page 31).

b. Front speakers (see Front speakers on page 32).

c. System board mylar (see Left fan on page 45).

d. USB daughter board cable (see USB daughter board on page 39).

NOTE: Removal of the USB daughter board is not required for this procedure. Only the cable must

be removed (and can then be reused).

Remove the solid state drive:

1. Remove the Phillips PM2.0×2.5 screw (1).

Component replacement procedures 49

2. Remove the solid state drive at an angle (2).

Reverse this procedure to install the solid state drive.

50 Chapter 5 Removal and replacement procedures for authorized service provider parts

Memory module

Description Spare part number

8192 MB 2400 MHz DDR4 862398-855

4096MB 2400 MHz DDR4 862397-855

Before removing the memory module, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 29), and then remove the following components:

a. Battery (see Battery on page 31).

b. Front speakers (see Front speakers on page 32).

c. System board mylar (see Left fan on page 45).

Remove the memory module:

1. Release the retention clips holding the memory module in place (1).

2. Slide the memory module out of the connector (2).

Reverse this procedure to install the memory module.

Component replacement procedures 51

System board

NOTE: The system board spare part kit includes the heatsink, attached to the system board.

Description Spare part number

Equipped with an Intel Core i7-8705G (Up to 3.1 GHz, turbo up to 4.1 GHz, 2400 MHz, 8MB L2 cache, quad
core, 150W) processor, a graphic subsystem with a Radeon RX VEGA M 4GB GPU, and the Windows 10 Pro
operating system

Equipped with an Intel Core i7-8705G (Up to 3.1 GHz, turbo up to 4.1 GHz, 2400 MHz, 8MB L2 cache, quad
core, 150W) processor, a graphic subsystem with a Radeon RX VEGA M 4GB GPU, and a non-Windows 10 Pro
operating system

Equipped with an Intel Core i7-8550U (Up to 1.8GHz, turbo up to 4.0 GHz, 2400 MHz, 8MB L2 cache, quad
core 90W) processor, a graphic subsystem with a NVIDIA N175–G1 (GeForce MX150) 2GB GPU, and the
Windows 10 operating system

Equipped with an Intel Core i7-8550U (Up to 1.8GHz, turbo up to 4.0 GHz, 2400 MHz, 8MB L2 cache, quad
core 90W) processor, a graphic subsystem with a NVIDIA N175–G1 (GeForce MX150) 2GB GPU, and a non­Windows 10 operating system

L15574-601

L15574-001

L155573-601

L155573-001

IMPORTANT: Make special note of each screw and screw lock size and location during removal

and replacement

Before removing the system board, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 29), and then remove the following components:

a. Battery (see Battery on page 31).

b. System board mylar (see Left fan on page 45).

c. Left fan (see Left fan on page 45).

d. Right fan(see Right fan on page 47).

Remove the system board:

1. Disconnect the left rear speaker cable from the system board (1).

2. Disconnect the webcam cable from the system board (2).

3. Disconnect the WLAN module cables from the WLAN module (3).

4. Disconnect the left front speaker cable from the system board (4).

5. Disconnect the ngerprint reader board cable from the system board (5).

6. Disconnect the volume button board cable from the system board (6).

7. Disconnect the keyboard backlight cable from the system board (7).

52 Chapter 5 Removal and replacement procedures for authorized service provider parts

8. Disconnect the keyboard cable from the system board (8).

9. Disconnect the power connector cable from the system board (9).

10. Disconnect the display panel cable from the system board (10).

11. Disconnect the right rear speaker cable from the system board (11).

12. Disconnect the USB daughter board cable from the system board (12).

13. Disconnect the right front speaker cable from the system board (13).

14. Disconnect the TouchPad assembly cable from the system board (14).

15. Disconnect the memory card reader board cable from the system board (15).

Component replacement procedures 53

16. Disconnect the audio board cable from the system board (16).

17. Remove the Phillips PM2.0×3.5 screw (1) that secures the system board to the computer.

18. Remove the two Phillips PM2.0×3.5 screws (2) that secures the system board to the computer.

19. Remove the system board from the computer (3).

CAUTION: Take care when removing the system board to avoid damaging critical computer parts.

Reverse this procedure to install the system board.

54 Chapter 5 Removal and replacement procedures for authorized service provider parts

Rear speakers

NOTE: The speaker spare part kit includes all four speakers.

Description Spare part number

Speaker kit L15590-001

IMPORTANT: Make special note of each screw and screw lock size and location during removal

and replacement

Before removing the Rear speakers, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 29), and then remove the following components:

a. Battery (see Battery on page 31).

b. System board mylar (see Left fan on page 45).

c. Left fan (see Left fan on page 45).

d. Right fan(see Right fan on page 47).

e. System board (see System board on page 52).

Remove the rear speakers:

1. Remove the two Phillips PM2.0×3.5 screws (1) that secure the speakers to the keyboard/top cover.

2. Remove the two Phillips PM2.0×2.0 screws (2) that secure the speakers to the keyboard/top cover.

3. Release the left rear speaker cable from the retaining clips (3).

Component replacement procedures 55

4. Remove the speakers from the keyboard/top cover (4).

Reverse this procedure to install the rear speakers.

56 Chapter 5 Removal and replacement procedures for authorized service provider parts

Power connector cable

Description Spare part number

Power connector cable L15586-001

IMPORTANT: Make special note of each screw and screw lock size and location during removal

and replacement

Before removing the power connector cable, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 29), and then remove the following components:

a. Battery (see Battery on page 31).

b. Rear speakers (see Rear speakers on page 55).

c. USB daughter board (see USB daughter board on page 39).

d. Solid state drive (see Solid state drive on page 49).

e. System board (see System board on page 52).

Remove the power connector cable:

1. Release the power connector cable from the routing path clips (1).

2. Remove the Phillips PM2.0×3.5 screw (2).

Component replacement procedures 57

3. Remove the power connector cable from the computer (3).

Reverse this procedure to install the power connector cable.

58 Chapter 5 Removal and replacement procedures for authorized service provider parts

Display panel assembly

NOTE: The display panel assembly spare part kit includes the entire display panel assembly from the hinge-

up.

Description Spare part number

15.6" UHD WLED BrightView (3840x2160) uslim-at (2.6mm) UWVA, eDP+PSR, Narrow Bezel L15596-001

IMPORTANT: Make special note of each screw and screw lock size and location during removal

and replacement

Before removing the display panel assembly, follow these steps:

1. Shut down the computer.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then

unplugging the AC adapter from the computer.

4. Remove the bottom cover (see Bottom cover on page 29), and then remove the following components:

▲

Battery (see Battery on page 31).

Remove the display panel assembly:

1. Disconnect the webcam, WLAN module, and display panel cables (1).

2. Remove the four Phillips PM2.0×5.0 screws (2) that secure the display assembly to the keyboard/top

cover.

3. Rotate the hinges (3) up and toward the back of the computer to prepare for display assembly removal.

Component replacement procedures 59

4. Rotate the display panel back toward the open computer, and then lift up to remove the display panel

assembly.

Reverse this procedure to install the display panel assembly.

60 Chapter 5 Removal and replacement procedures for authorized service provider parts

6 Using Setup Utility (BIOS)

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.

NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you

must use the keyboard attached to your notebook.

Starting Setup Utility (BIOS)

CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer

from operating properly.

▲ Turn on or restart the computer, quickly press esc, and then press f10.

Updating Setup Utility (BIOS)

Updated versions of Setup Utility (BIOS) may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.

Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.

Determining the BIOS version

To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.

To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.

●

HP Support Assistant

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Click the question mark icon in the taskbar.

2. Select My PC, and then select Specications.

●

Setup Utility (BIOS)

1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 61).

2. Select Main, select System Information, and then make note of the BIOS version.

3. Select Exit, select No, and then follow the on-screen instructions.

To check for later BIOS versions, see Downloading a BIOS update on page 62.

Starting Setup Utility (BIOS) 61

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:

●

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

●

Do not shut down the computer or initiate Sleep.

●

Do not insert, remove, connect, or disconnect any device, cable, or cord.

NOTE: If your computer is connected to a network, consult the network administrator before installing any

software updates, especially system BIOS updates.

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Click the question mark icon in the taskbar.

2. Click Updates, and then click Check for updates and messages.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your

computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.

BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:

1. Type file in the taskbar search box, and then select File Explorer.

2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder that contains the update.

4. Double-click the le that has an .exe extension (for example, lename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le

from your hard drive.

62 Chapter 6 Using Setup Utility (BIOS)

7 Backing up, restoring, and recovering

This chapter provides information about the following processes, which are standard procedure for most
products:

●

Backing up your personal information—You can use Windows tools to back up your personal
information (see Using Windows tools on page 63).

●

Creating a restore point—You can use Windows tools to create a restore point (see Using Windows

tools on page 63).

●

Creating recovery media (select products only)—You can use HP Recovery Manager or HP Cloud
Recovery Download Tool (select products only) to create recovery media (see Creating HP Recovery

media (select products only) on page 63).

●

Restoring and recovery—Windows oers several options for restoring from backup, refreshing the
computer, and resetting the computer to its original state (see Using Windows tools on page 63).

●

Removing the Recovery Partition—To remove the Recovery partition to reclaim hard drive space
(select products only), select the Remove Recovery Partition option of HP Recovery Manager. For more
information, see Removing the HP Recovery partition (select products only) on page 67.

Using Windows tools

IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule

regular backups to avoid information loss.

You can use Windows tools to back up personal information and create system restore points and recovery
media, allowing you to restore from backup, refresh the computer, and reset the computer to its original
state.

NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get Help app.

▲ Select the Start button, and then select the Get Help app.

NOTE: You must be connected to the Internet to access the Get Help app.

Creating HP Recovery media (select products only)

After you have successfully set up the computer, use HP Recovery Manager to create a backup of the HP
Recovery partition on the computer. This backup is called HP Recovery media. In cases where the hard drive is
corrupted or has been replaced, the HP Recovery media can be used to reinstall the original operating system.

To check for the presence of the Recovery partition in addition to the Windows partition, right-click the Start
button, select File Explorer, and then select This PC.

NOTE: If your computer does not list the Recovery partition in addition to the Windows partition, contact

support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then
follow the on-screen instructions.

Using Windows tools 63

On select products, you can use the HP Cloud Recovery Download Tool to create HP Recovery media on a
bootable USB ash drive. For more information, see Using the HP Cloud Recovery Download Tool to create

recovery media on page 65.

Using HP Recovery Manager to create recovery media

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to

http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

Before you begin

Before you begin, note the following:

●

Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a
safe place.

●

HP Recovery Manager examines the computer and determines the required media storage capacity.

●

To create recovery media, use one of the following options:

NOTE: If the computer does not have a recovery partition, HP Recovery Manager displays the Windows

Create a Recovery Drive feature. Follow the on-screen instructions to create a recovery image on a blank
USB ash drive or hard drive.

–

If your computer has an optical drive with DVD writer capability, be sure to use only high-quality
blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW,
DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs, which are not compatible
with HP Recovery Manager software.

–

If your computer does not include an integrated optical drive with DVD writer capability, you can
use an external optical drive (purchased separately) to create recovery discs, as described above. If
an external optical drive is used, you must connect it directly to a USB port on the computer. It
cannot be connected to a USB port on an external device, such as a USB hub.

–

To create a recovery ash drive, use a high-quality blank USB ash drive.

●

Be sure that the computer is connected to AC power before you begin creating the recovery media.

●

The creation process can take an hour or more. Do not interrupt this process.

●

If necessary, you can exit the program before you have nished creating all of the recovery media. HP
Recovery Manager will nish the current DVD or ash drive. The next time you start HP Recovery
Manager, you will be prompted to continue.

Creating the recovery media

To create HP Recovery media using HP Recovery Manager:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning these steps.

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Create recovery media, and then follow the on-screen instructions.

If you need to recover the system, see Recovering using HP Recovery Manager on page 65.

64 Chapter 7 Backing up, restoring, and recovering

Using the HP Cloud Recovery Download Tool to create recovery media

To create HP Recovery media using the HP Cloud Recovery Download Tool:

1. Go to http://www.hp.com/support.

2. Select Software and Drivers, and then follow the on-screen instructions.

Restoring and recovery

Restoring and recovery can be performed using one or more of the following options: Windows tools, HP
Recovery Manager, or the HP Recovery partition.

IMPORTANT: Not all methods are available on all products.

Restoring, resetting, and refreshing using Windows tools

Windows oers several options for restoring, resetting, and refreshing the computer. For details, see Using

Windows tools on page 63.

Restoring using HP Recovery Manager and the HP Recovery partition

You can use HP Recovery Manager and the HP Recovery partition (select products only) to restore the
computer to the original factory state:

●

Resolving problems with preinstalled applications or drivers—To correct a problem with a
preinstalled application or driver:

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Reinstall drivers and/or applications, and then follow the on-screen instructions.

●

Using System Recovery—To recover the Windows partition to original factory content, select the
System Recovery option from the HP Recovery partition (select products only) or use the HP Recovery

media. For more information, see Recovering using HP Recovery Manager on page 65. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 63.

●

Using Factory Reset (select products only)—Restores the computer to its original factory state by
deleting all information from the hard drive and recreating the partitions and then reinstalling the
operating system and the software that was installed at the factory (select products only). To use the
Factory Reset option, you must use HP Recovery media. If you have not already created recovery media,
see Creating HP Recovery media (select products only) on page 63.

NOTE: If you have replaced the hard drive in the computer, you can use the Factory Reset option to

install the operating system and the software that was installed at the factory.

Recovering using HP Recovery Manager

You can use HP Recovery Manager software to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only).

If you have not already created HP Recovery media, see Creating HP Recovery media (select products only)

on page 63.

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before

beginning recovery, back up any personal data that you want to retain. See Using Windows tools on page 63.

Restoring and recovery 65

IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct computer

issues.

NOTE: When you start the recovery process, only the options available for your computer are displayed.

Before you begin, note the following:

●

HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.

●

If the computer hard drive fails, HP Recovery media must be used. This media is created using HP
Recovery Manager. See

●

If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, contact support to obtain recovery media. Go to http://www.hp.com/support, select your country
or region, and then follow the on-screen instructions.

Creating HP Recovery media (select products only) on page 63.

Recovering using the HP Recovery partition (select products only)

The HP Recovery partition allows you to perform a system recovery without recovery discs or a recovery USB
ash drive. This type of recovery can be used only if the hard drive is still working.

The HP Recovery partition (select products only) allows System Recovery only.

To start HP Recovery Manager from the HP Recovery partition:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning these steps (select products only).

1. Type recovery in the taskbar search box, select HP Recovery Manager, and then select Windows

Recovery Environment

‒ or –

For computers or tablets with keyboards attached:

▲

Press f11 while the computer boots, or press and hold f11 as you press the power button.

For tablets without keyboards:

▲

Turn on or restart the tablet, quickly hold down the volume up button, and then select f11.

2. Select Troubleshoot from the boot options menu.

3. Select Recovery Manager, and then follow the on-screen instructions.

NOTE: If your computer does not automatically restart in HP Recovery Manager, change the computer

boot order, and then follow the on-screen instructions. See Changing the computer boot order

on page 67.

.

Recovering using HP Recovery media

If your computer does not have an HP Recovery partition or if the hard drive is not working properly, you can
use HP Recovery media to recover the original operating system and software programs that were installed at
the factory.

▲

Insert the HP Recovery media, and then restart the computer.

66 Chapter 7 Backing up, restoring, and recovering

NOTE: If your computer does not automatically restart in HP Recovery Manager, change the computer

boot order, and then follow the on-screen instructions. See Changing the computer boot order

on page 67.

Changing the computer boot order

If your computer does not restart in HP Recovery Manager, you can change the computer boot order. This is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive, depending on the location of your HP Recovery media.

To change the boot order:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning these steps.

1. Insert the HP Recovery media.

2. Access the system Startup menu.

For computers or tablets with keyboards attached:

▲

Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.

For tablets without keyboards:

▲

Turn on or restart the tablet, quickly hold down the volume up button, and then select f9.

‒ or –

Turn on or restart the tablet, quickly hold down the volume down button, and then select f9.

3. Select the optical drive or USB ash drive from which you want to boot, and then follow the on-screen

instructions.

Removing the HP Recovery partition (select products only)

HP Recovery Manager software allows you to remove the HP Recovery partition (select products only) to free
up hard drive space.

IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery

or create HP Recovery media. Before removing the Recovery partition, create HP Recovery media. See

Creating HP Recovery media (select products only) on page 63.

Follow these steps to remove the HP Recovery partition:

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Remove Recovery Partition, and then follow the on-screen instructions.

Restoring and recovery 67

8 Using HP PC Hardware Diagnostics

Using HP PC Hardware Diagnostics Windows

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system in order to diagnose hardware failures.

If HP PC Hardware Diagnostics Windows is not installed on your computer, rst you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics

Windows on page 68.

After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support or HP Support Assistant.

1. To access HP PC Hardware Diagnostics Windows from HP Help and Support:

a. Select the Start button, and then select HP Help and Support.

b. Right-click HP PC Hardware Diagnostics Windows, select More, and then select Run as

administrator.

– or –

To access HP PC Hardware Diagnostics Windows from HP Support Assistant:

a. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Select the question mark icon in the taskbar.

b. Select Troubleshooting and xes.

c. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.

2. When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen

instructions.

NOTE: If you need to stop a diagnostic test at any time, select Cancel.

3. When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-

digit Failure ID code is generated. For assistance in correcting the problem, contact support, and then
provide the Failure ID code.

Downloading HP PC Hardware Diagnostics Windows

●

The HP PC Hardware Diagnostics Windows download instructions are provided in English only.

●

You must use a Windows computer to download this tool because only .exe les are provided.

68 Chapter 8 Using HP PC Hardware Diagnostics

Downloading the latest HP PC Hardware Diagnostics Windows version

To download HP PC Hardware Diagnostics Windows, follow these steps:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. In the HP PC Hardware Diagnostics section, select Download, and then select the installation location:

To run the tool on your computer, download it to the computer desktop.

– or –

To run the tool from a USB ash drive, download it to a USB ash drive.

3. Select Run.

Downloading HP Hardware Diagnostics Windows by product name or number (select products only)

NOTE: For some products, it may be necessary to download the software to a USB ash drive by using the

product name or number.

To download HP PC Hardware Diagnostics Windows by product name or number (select products only), follow
these steps:

1. Go to http://www.hp.com/support.

2. Select Get software and drivers, and then enter the product name or number.

3. In the HP PC Hardware Diagnostics section, select Download, and then select the installation location:

To run the tool on your computer, download it to the computer desktop.

– or –

To run the tool from a USB ash drive, download it to a USB ash drive.

4. Select Run.

Installing HP PC Hardware Diagnostics Windows

To install HP PC Hardware Diagnostics Windows, follow these steps:

▲

Navigate to the folder on your computer or the ash drive where the .exe le was downloaded, double­click the .exe le, and then follow the on-screen instructions.

Using HP PC Hardware Diagnostics UEFI

HP PC Hardware Diagnostics UEFI (Unied Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.

If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.

When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. For assistance in correcting the problem, contact support, and provide the Failure
ID code.

NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you

must use the attached keyboard.

Using HP PC Hardware Diagnostics UEFI 69

NOTE: If you need to stop a diagnostic test, press esc.

Starting HP PC Hardware Diagnostics UEFI

To start HP PC Hardware Diagnostics UEFI, follow these steps:

1. Turn on or restart the computer, and quickly press esc.

2. Press f2.

The BIOS searches three places for the diagnostic tools, in the following order:

a. Connected USB ash drive

NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB ash drive, see

Downloading the latest HP PC Hardware Diagnostics UEFI version on page 70.

b. Hard drive

c. BIOS

3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the

on-screen instructions.

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive can be useful in the following situations:

●

HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

●

HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.

●

The hard drive is damaged.

NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you

must use a Windows computer to download and create the HP UEFI support environment because only .exe
les are provided.

Downloading the latest HP PC Hardware Diagnostics UEFI version

To download the latest HP PC Hardware Diagnostics UEFI version to a USB ash drive:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. In the HP PC Hardware Diagnostics UEFI section, select Download UEFI Diagnostics, and then select

Run.

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)

NOTE: For some products, it may be necessary to download the software to a USB ash drive by using the

product name or number.

To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB
ash drive:

1. Go to http://www.hp.com/support.

2. Enter the product name or number, select your computer, and then select your operating system.

3. In the Diagnostics section, follow the on-screen instructions to select and download the specic UEFI

Diagnostics version for your computer.

70 Chapter 8 Using HP PC Hardware Diagnostics

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)

Remote HP PC Hardware Diagnostics UEFI is a rmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload
results to a precongured server. For more information on Remote HP PC Hardware Diagnostics UEFI, go to

http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.

Downloading Remote HP PC Hardware Diagnostics UEFI

NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a

server.

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version

To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. In the HP PC Hardware Diagnostics UEFI section, select Download Remote Diagnostics, and then select

Run.

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number

NOTE: For some products, it may be necessary to download the software by using the product name or

number.

To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:

1. Go to http://www.hp.com/support.

2. Select Get software and drivers, enter the product name or number, select your computer, and then

select your operating system.

3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI

version for the product.

Customizing Remote HP PC Hardware Diagnostics UEFI settings

Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the
following customizations:

●

Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.

●

Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
HP website or from a server that has been precongured for use. Your computer does not require the
traditional local storage (such as a disk drive or USB ash drive) to run remote diagnostics.

●

Set a location for storing the test results. You can also set the user name and password settings used for
uploads.

●

Display status information about the diagnostics run previously.

To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:

1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

2. Select Advanced, and then select Settings.

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 71

3. Make your customization selections.

4. Select Main, and then Save Changes and Exit to save your settings.

Your changes take eect when the computer restarts.

72 Chapter 8 Using HP PC Hardware Diagnostics

9 Specications

Computer specications

Metric U.S.

Dimensions

Width 35.9 cm 14.1 in

Depth 25 cm 9.84 in

Height (front to back) 1.95 cm .77 in

Weight 2.14 or 2.10 kg (depending on

conguration)

Input power

Operating voltage and current 19 V dc @ 4.62 A – 150 W

19.5 V dc @ 2.31 – 90 W

Temperature

Operating 5°C to 35°C 41°F to 95°F

Nonoperating ‑20°C to 60°C ‑4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90%

Nonoperating 5% to 95%

Maximum altitude (unpressurized)

Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft

Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of

temperatures.

4.71 lb or 4.63 (depending on

conguration)

Computer specications 73

39.6 cm (15.6-in) display specications

Metric U.S.

Dimensions

Height 20.77 cm 8.175 in

Width 37.78 cm 14.875 in

Diagonal 39.62 cm 15.6 in

Number of colors Up to 16.8 million

Contrast ratio 500:1 (typical)

Brightness 340 nits

Pixel resolution

Pitch 0.252mm x 0.252mm

Format 3840×2160

Conguration RGB vertical stripe

Backlight WLED

Character display 80 × 25

Total power consumption 2.0 W

Viewing angle ±65° horizontal, ±50° vertical (typical)

74 Chapter 9 Specications

10 Power cord set requirements

The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V
ac, or from 220 to 240 V ac.

The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.

Power cord sets for use in other countries or regions must meet the requirements of the country and region
where the computer is used.

Requirements for all countries

The following requirements are applicable to all countries and regions:

●

The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).

●

All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.

●

The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125
or 250 V ac, as required by the power system of each country or region.

●

The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.

Requirements for all countries 75

Requirements for specic countries and regions

Country/region Accredited agency Applicable note number

Argentina IRAM 1

Australia SAA 1

Austria OVE 1

Belgium CEBEC 1

Brazil ABNT 1

Canada CSA 2

Chile IMQ 1

Denmark DEMKO 1

Finland FIMKO 1

France UTE 1

Germany VDE 1

India BIS 1

Israel SII 1

Italy IMQ 1

Japan JIS 3

The Netherlands KEMA 1

New Zealand SANZ 1

Norway NEMKO 1

The People's Republic of China CCC 4

Saudi Arabia SASO 7

Singapore PSB 1

South Africa SABS 1

South Korea KTL 5

Sweden SEMKO 1

Switzerland SEV 1

Taiwan BSMI 6

Thailand TISI 1

The United Kingdom ASTA 1

The United States UL 2

1. The exible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set ttings (appliance coupler and

wall plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.

2. The exible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type

with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) conguration. CSA or C-UL mark. UL le number must be on
each element.

76 Chapter 10 Power cord set requirements

Country/region Accredited agency Applicable note number

3. The appliance coupler, exible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese

Dentori Law. The exible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a
two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) conguration.

4. The exible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size. Power cord set ttings (appliance coupler and wall

plug) must bear the CCC certication mark.

5. The exible cord must be Type H05VV-F 3-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must

be on each element. Corset approval number and logo must be printed on a ag label.

6. The exible cord must be Type HVCTF 3-conductor, 1.25 mm² conductor size. Power cord set ttings (appliance coupler, cable,

and wall plug) must bear the BSMI certication mark.

7. For 127 V ac, the exible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and

CSA or C-UL marks. For 240 V ac, the exible cord must be Type H05VV-F 3-conductor, 0.75 mm² or 1.00 mm2 conductor size,
with plug BS 1363/A with BSI or ASTA marks.

Requirements for specic countries and regions 77

11 Recycling

When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.

HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

78 Chapter 11 Recycling

Index

A

AC adapter

spare part numbers 22

AC adapter and battery light,

identifying 6

action keys

airplane mode 14
help 14
identifying 12, 13
keyboard backlight 14
mute 14
next track 14
pause 14
play 14
privacy screen 14
screen brightness 14
speaker volume 14
switch screen image 14
using 14

Adapter

spare part numbers 22
airplane mode key 14
audio

adjusting volume 14

speakers 11, 16
Audio board

removal 40

spare part numbers 21, 40
Audio connector cable

spare part numbers 21
audio, product description 1
audio-out (headphone)/audio-in

(microphone) combo jack,
identifying 7

B

backup, creating 63
backups 63
Battery

removal 31

spare part number 22

spare part numbers 31
BIOS

determining version 61

downloading an update 62

starting the Setup Utility 61

updating 61
boot order, changing 67
bottom components 16
Bottom cover

removal 29

spare part number 22

spare part numbers 29
buttons

left TouchPad 9

power 6

right TouchPad 9

C

camera

identifying 8
camera light, identifying 8
caps lock light, identifying 10
components

bottom 16

display 8

keyboard area 9

left side 6

right side 4
computer major components 18
Computer sleeve 22
computer specications 73
connector, power 4, 5, 6

D

display

specications 74
display components 8
display panel

product description 1
Display panel assembly

removal 59

spare part numbers 59

E

esc key, identifying 12, 13

F

Fan

spare part number 21
spare part numbers 21

Fingerprint reader board

spare part number 21

ngerprint reader board

removal 36
spare part numbers 36

Fingerprint reader module

removal 35
spare part number 21

spare part numbers 35
ngerprint reader, identifying 4, 5
fn key, identifying 12, 13
Front speakers

removal 32

spare part numbers 32

G

graphics, product description 1

H

hard drive

product description 1
HDMI port

identifying 4, 5
Heatsink

spare part number 21
help action key 14
HP PC Hardware Diagnostics UEFI

downloading 70

starting 70

using 69
HP PC Hardware Diagnostics Windows

downloading 68

installing 69

using 68
HP Recovery Manager

correcting boot problems 67

starting 66
HP Recovery media

recovery 66

using 64

Index 79

HP Recovery partition

recovery 66
removing 67

I

integrated numeric keypad,

identifying 12, 13

internal microphones, identifying 8

J

jacks

audio-out (headphone)/audio-in

(microphone) 7

K

keyboard

product description 2
keyboard area components 9
keyboard backlight action key 14
keyboard/top cover

spare part numbers 19, 20
keypad, integrated numeric 12
keys

action 12, 13

airplane mode 14

esc 12, 13

fn 12, 13

num lock 12, 13

Windows 12, 13

L

labels

serial number 17
Left fan

removal 45

spare part numbers 45
left side components 6
lights

AC adapter and battery light 6

camera 8

caps lock 10

mute 10

power 6

M

Memory card reader

spare part number 21
Memory card reader board

removal 42

spare part numbers 42
memory card reader, identifying 7

Memory module

removal 51
spare part number 21
spare part numbers 51

memory module

product description 1

microphone

product description 1
minimized image recovery 66
minimized image, creating 65
model name 1
mute action key 14
mute light, identifying 10

N

next track action key 14
num lock key, identifying 12, 13

O

operating system, product

description 2

optical drive

product description 1
original system recovery 65

P

pause action key 14
Pen

spare part numbers 22
play action key 14
pointing device, product

description 2

ports

HDMI 4, 5

product description 2

USB 3.x SuperSpeed port with HP

Sleep and Charge 6

USB Type-C power connector and

Thunderbolt port with HP Sleep
and Charge 4, 5

USB Type-C SuperSpeed with HP

Sleep and Charge 5
power button, identifying 6
Power connector cable

removal 57

spare part numbers 20, 57
power connector, identifying 4, 5, 6
Power cord

spare part numbers 22

power cord

requirements for all countries

75

requirements for specic

countries and regions 76

set requirements 75
power lights, identifying 6
power requirements, product

description 2
privacy screen key, identifying 14
processor

product description 1

product description

audio 1
display panel 1
external media cards 1
graphics 1
hard drive 1
keyboard 2
memory module 1
microphone 1
operating system 2
optical drive 1
pointing device 2
ports 2
power requirements 2
processors module 1
product name 1
security 2
serviceability 2
video 1

wireless 1
product name 1
product name and number,

computer 17

R

Rear speakers

removal 55

spare part numbers 55
recovery 63

discs 64, 66

HP Recovery Manager 65

HP Recovery partition 65

media 66

starting 66

supported discs 64

system 65

USB ash drive 66

using HP Recovery media 64

80 Index

recovery media

creating using HP Cloud Recovery

Download Tool 65

creating using HP Recovery

Manager 64
creating using Windows tools 63
discs 64
HP Recovery partition 63
USB ash drive 64
using 64

recovery partition, removing 67
regulatory information 17
Remote HP PC Hardware Diagnostics

UEFI settings

customizing 71
using 71

removal/replacement

procedures 28

restoring 63
Right fan

removal 47
spare part numbers 47

right side components 4
Rubber kit 22

S

screen brightness action key 14
Screw kit 22
security, product description 2
serial number 17
serial number, computer 17
serviceability, product description 2
slots, memory card reader 7
Solid state drive

removal 49
spare part number 21
spare part numbers 49

speaker volume action keys 14
Speakers

spare part number 20, 21

speakers

identifying 11, 16

special keys, using 12

specications

computer 73
display 74

supported discs, recovery 64
switch screen image action key 14
System board

removal 52

spare part number 20
spare part numbers 52

system information

locating 17
system recovery 65
system restore point, creating 63

T

Thunderbolt port with HP Sleep and

Charge, identifying USB Type-C 4,
5

TouchPad

buttons 9
TouchPad assembly

removal 43

spare part number 21

spare part numbers 43
TouchPad zone, identifying 9

U

USB 3.x SuperSpeed port with HP

Sleep and Charge, identifying 6

USB daughter board

removal 39

spare part numbers 21, 39
USB Type-C power connector and

Thunderbolt port with HP Sleep and
Charge, identifying 4, 5

USB Type-C SuperSpeed port with HP

Sleep and Charge, identifying 5

V

vents, identifying 4, 5, 7, 16
video, product description 1
volume

adjusting 14

mute 14
Volume button board

removal 33

spare part number 21

spare part numbers 33

W

warranty period 17
Windows

backup 63

recovery media 63

system restore point 63
Windows key, identifying 12, 13
Windows tools, using 63
wireless, product description 1

WLAN antennas, identifying 8
WLAN module

removal 37
spare part number 21
spare part numbers 37

Index 81