HP Spectre x360 13-w000, Spectre x360 13-w099 Maintenance And Service Manual
HP Spectre x360 Convertible PC
Model numbers: 13-w000 – 13-w099
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2016 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel is a trademark of Intel Corporation in the
U.S. and other countries. Microsoft and
Windows are trademarks of the Microsoft
group of companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: October 2016
Document Part Number: 903736-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Your product does not support Windows 8 or
Windows 7
In accordance with Microsoft’s support policy,
HP does not support the Windows 8 or
Windows 7 operating system on this product or
provide any Windows 8 or Windows 7 drivers
on http://support.hp.com.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft
surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with
the user-accessible surface temperature limits dened by the International Standard for Safety of
Information Technology Equipment (IEC 60950-1).
v
vi Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 4
Right side ............................................................................................................................................................... 4
Left side ................................................................................................................................................................. 5
Display .................................................................................................................................................................... 7
Top .......................................................................................................................................................................... 8
TouchPad ............................................................................................................................................. 8
Lights ................................................................................................................................................... 9
Speakers ............................................................................................................................................ 10
Keys ................................................................................................................................................... 11
Using the action keys ........................................................................................................................ 12
Bottom ................................................................................................................................................................. 13
Labels ................................................................................................................................................................... 14
3 Illustrated parts catalog .............................................................................................................................. 15
Computer major components .............................................................................................................................. 15
Miscellaneous parts ............................................................................................................................................. 17
4 Removal and replacement preliminary requirements ..................................................................................... 18
Tools required ...................................................................................................................................................... 18
Service considerations ......................................................................................................................................... 18
Plastic parts ....................................................................................................................................... 18
Cables and connectors ...................................................................................................................... 18
Grounding guidelines ........................................................................................................................................... 19
Electrostatic discharge damage ........................................................................................................ 19
5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 22
Bottom cover ....................................................................................................................................................... 22
Battery ................................................................................................................................................................. 24
WLAN module ...................................................................................................................................................... 25
Solid-state drive .................................................................................................................................................. 27
Heat sink fan ........................................................................................................................................................ 28
Audio/USB board .................................................................................................................................................. 29
Speaker, rear left ................................................................................................................................................. 30
Speakers, front .................................................................................................................................................... 31
vii
TouchPad .............................................................................................................................................................. 33
Power button board ............................................................................................................................................. 34
RTC battery .......................................................................................................................................................... 35
System board ....................................................................................................................................................... 37
Heat sink .............................................................................................................................................................. 41
Speaker, right rear ............................................................................................................................................... 43
Rear fan ................................................................................................................................................................ 44
Display assembly ................................................................................................................................................. 45
Top cover and keyboard ....................................................................................................................................... 47
6 Using Setup Utility (BIOS) ............................................................................................................................. 48
Starting Setup Utility (BIOS) ................................................................................................................................ 48
Updating Setup Utility (BIOS) .............................................................................................................................. 48
Determining the BIOS version ........................................................................................................... 48
Downloading a BIOS update .............................................................................................................. 49
7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 50
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 50
8 Specications .............................................................................................................................................. 52
9 Backing up, restoring, and recovering ........................................................................................................... 53
Creating recovery media and backups ................................................................................................................ 53
Creating HP Recovery media (select products only) ......................................................................... 53
Using Windows tools ........................................................................................................................................... 54
Restore and recovery ........................................................................................................................................... 55
Recovering using HP Recovery Manager ........................................................................................... 55
10 Power cord set requirements ...................................................................................................................... 59
Requirements for all countries ............................................................................................................................ 59
Requirements for specic countries and regions ................................................................................................ 59
11 Recycling .................................................................................................................................................. 61
Index ............................................................................................................................................................. 62
viii
1 Product description
Category Description
Product Name HP Spectre x360 Convertible
Model numbers: 13-w000 – w099
Processor 7th generation Intel® Core™ i7 Processor
Intel Core i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) processor (1866-MHz front side bus (FSB), 4MB L3 cache, dual core, 15 W)
Intel Core i7-7200U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1866-MHz FSB, 3-MB L3 cache,
dual core, 15 W)
Graphics Internal Graphics:
Intel HD Graphics 620
Panel 13.3-in (1920×1080), BrightView, uslim-at (2.2 mm panel), UWVA, touch screen with ush glass
design and multitouch enabled; eDP+PSR, 16:9 ultra-wide aspect ratio; typical brightness: 300 nits
Memory On-board system memory
Support for LPDDR3-1866 dual channel
Support for up to 16384-MB system memory in the following congurations:
●
16384 MB
●
8192 MB
●
4096 MB
Primary storage Solid-state drive supporting PCIe/SATA-3, NVMe, and TLC, in the following congurations:
●
1-TB
●
512-GB
●
256-GB
●
128-GB
Audio and video HP Wide Vision Full HD (FHD) Camera with activity light, USB 2.0, BSI sensor, f2.2
HP IR Camera with two IR lights and IR sensor
1080p by 30 frames per second, supports Windows Help
Dual array digital microphones with appropriate beam-forming, echo-cancellation, noisesuppression software
Support for voice recognition
Bang & Olufsen premium audio
Supports HP Audio Boost
Quad speakers
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
Two built-in WLAN antennas (in display assembly)
Compatible with Miracast-certied devices (Windows 10 only)
1
Category Description
WiFi SAR enabled in BIOS (Intel WLAN only)
Support for the following WLAN module:
●
Intel Dual band wireless-AC 8265 802.11AC 2x2 WiFi + BT 4.2 Combo Adaptor (non-vPro)
Sensors Accelerometer + Gyroscope + e-Compass
Internal media cards One M.2 slot for SSD
One M.2 slot for WLAN
Ports
Keyboard/pointing devices Keyboard
Power requirements AC adapter – USB Type-C
●
USB Type-C ports
—
(2) USB 3.1 Gen 2 with Thunderbolt™ Gen 3 technology
○
All ports support data transfer, power delivery, and:
●
DisplayPort 1.2 out up to 3840 × 2160 at 60 Hz
●
HDMI 2.0 out up to 1920×1200 at 60 Hz
●
USB Type-A ports
—
USB 3.1 Gen 1
—
Supports Sleep & Charge
●
Combo audio-out (headphone)/audio-in (microphone) jack
Full-size, backlight, island-style keyboard
Touchpad requirements
●
TouchPad with imaging sensor
●
Multi-touch gestures enabled
●
Taps enabled as default
●
Support for Modern TrackPad Gestures
65-W Type-C with duckhead and/or duckhead power cords
45-W Type-C with duckhead and/or duckhead power cords
Battery
Support for a 3-cell, 57.8-WHr, 5.02-AHr, Li-ion battery
Power cord
Duck head (C5)
1 meter duckhead power cord with tag label (C5)
Security Trusted Platform Module 2.0 (TPM)
Operating system Preinstalled:
2 Chapter 1 Product description
For Developed Market (ML):
Windows 10 Home High End ML
Windows 10 Home ML
For Emerging Market (EM/SL):
Category Description
Windows 10 Home High End EM/SL
Windows 10 Home EM/SL
CPPP Windows 10 Home China Language Edition
CPPP Windows 10 Home High End China Language Edition
SEAP Windows 10 Home Single Language Edition
SEAP Windows 10 Home High End
Serviceability End user replaceable part: AC adapter
3
2 External component identication
Right side
Component Description
(1) Volume button Controls speaker volume on the computer.
(2) USB Type-C power connector and Thunderbolt
ports (2)
(3) AC adapter and battery light
Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer, and if needed, charging the
computer battery.
– or –
Connects and charges a USB device that has a Type-C connector,
such as a cell phone, camera, activity tracker, or smartwatch,
and provides high-speed data transfer.
– or –
Connects a display device that has a USB Type-C connector,
providing display output.
NOTE: Your computer may also support a Thunderbolt docking
station.
●
White: The AC adapter is connected and the battery is fully
charged.
●
Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
●
Amber: The AC adapter is connected and the battery is
charging.
●
O: The battery is not charging.
4 Chapter 2 External component identication
Left side
Component Description
(1) USB 3.x port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and
even when the computer is o, charges products such as a cell
phone, camera, activity tracker, or smartwatch.
(2) Audio-out (headphone)/Audio-in (microphone)
combo jack
(3) Vent Enables airow to cool internal components.
(4) Power button
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide:
▲ Select the Start button, select All apps (required on some
products), select HP Help and Support, and then select HP
Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to
initiate Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options.
Left side 5
Component Description
▲ Type power in the taskbar search box, and then select
Power & sleep settings.
‒ or –
Right-click the Start button, and then select Power
Options.
(5) Power light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power to the display
and other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
6 Chapter 2 External component identication
Display
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Internal microphones (2) Record sound.
(3) Infrared camera lights (2) On: The infrared camera is in use.
(4) Camera light On: The camera is in use.
(5) Camera Allows you to video chat, record video, and record still images.
On select products, allows facial recognition logon to Windows,
instead of a password logon.
(6) Infrared camera (select products only) Allows a facial recognition logon to Windows, instead of a password
logon.
*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas
immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Select the Start button, select All apps (required on some products), select HP Help and Support, and then select HP
Documentation.
Display 7
Top
TouchPad
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
8 Chapter 2 External component identication
Lights
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Mute light
●
Amber: Computer sound is o.
●
O: Computer sound is on.
Top 9
Speakers
Component Description
Speakers (2) Produce sound.
10 Chapter 2 External component identication
Keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes specic functions when pressed in combination with
the esc key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select products, the f5 action key turns the keyboard
backlight feature o or on.
Top 11
Using the action keys
●
An action key performs an assigned function.
●
The icon on each action key illustrates the function for that key.
Icon Description
Opens the Get started app.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.
Turns the keyboard backlight o or on.
NOTE: To conserve battery power, turn o this feature.
Mutes or restores speaker sound.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Turns the airplane mode and wireless feature on or o.
NOTE: The airplane mode key is also referred to as the wireless button.
NOTE: A wireless network must be set up before a wireless connection is possible.
12 Chapter 2 External component identication
Bottom
Component Description
(1) Speakers (2) Produce computer sound.
(2) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and o during routine operation.
Bottom 13
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, or on the back of the display.
●
Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1) Serial number
(2) Product number
(3) Warranty period
(4) Model number (select products only)
Component
(1) HP product name (select products only)
(2) Model name (select products only)
(3) Product number
(4) Serial number
(5) Warranty period
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
14 Chapter 2 External component identication
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