AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel is a trademark of Intel Corporation in the
U.S. and other countries. Microsoft and
Windows are trademarks of the Microsoft
group of companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: October 2016
Document Part Number: 903736-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Your product does not support Windows 8 or
Windows 7
In accordance with Microsoft’s support policy,
HP does not support the Windows 8 or
Windows 7 operating system on this product or
provide any Windows 8 or Windows 7 drivers
on http://support.hp.com.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Page 3
Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.
iii
Page 4
iv Important Notice about Customer Self-Repair Parts
Page 5
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft
surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with
the user-accessible surface temperature limits dened by the International Standard for Safety of
Information Technology Equipment (IEC 60950-1).
Right side ............................................................................................................................................................... 4
Left side ................................................................................................................................................................. 5
Top .......................................................................................................................................................................... 8
3 Illustrated parts catalog .............................................................................................................................. 15
Computer major components .............................................................................................................................. 15
Miscellaneous parts ............................................................................................................................................. 17
4 Removal and replacement preliminary requirements ..................................................................................... 18
Service considerations ......................................................................................................................................... 18
Plastic parts ....................................................................................................................................... 18
Cables and connectors ...................................................................................................................... 18
Heat sink fan ........................................................................................................................................................ 28
Speaker, rear left ................................................................................................................................................. 30
Speakers, front .................................................................................................................................................... 31
Power button board ............................................................................................................................................. 34
System board ....................................................................................................................................................... 37
Speaker, right rear ............................................................................................................................................... 43
Rear fan ................................................................................................................................................................ 44
Top cover and keyboard ....................................................................................................................................... 47
6 Using Setup Utility (BIOS) ............................................................................................................................. 48
9 Backing up, restoring, and recovering ........................................................................................................... 53
Creating recovery media and backups ................................................................................................................ 53
Creating HP Recovery media (select products only) ......................................................................... 53
Using Windows tools ........................................................................................................................................... 54
Restore and recovery ........................................................................................................................................... 55
Recovering using HP Recovery Manager ........................................................................................... 55
10 Power cord set requirements ...................................................................................................................... 59
Requirements for all countries ............................................................................................................................ 59
Requirements for specic countries and regions ................................................................................................ 59
Index ............................................................................................................................................................. 62
viii
Page 9
1Product description
CategoryDescription
Product NameHP Spectre x360 Convertible
Model numbers: 13-w000 – w099
Processor7th generation Intel® Core™ i7 Processor
Intel Core i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) processor (1866-MHz front side bus (FSB), 4MB L3 cache, dual core, 15 W)
Intel Core i7-7200U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1866-MHz FSB, 3-MB L3 cache,
dual core, 15 W)
GraphicsInternal Graphics:
Intel HD Graphics 620
Panel13.3-in (1920×1080), BrightView, uslim-at (2.2 mm panel), UWVA, touch screen with ush glass
(2) USB 3.1 Gen 2 with Thunderbolt™ Gen 3 technology
○
All ports support data transfer, power delivery, and:
●
DisplayPort 1.2 out up to 3840 × 2160 at 60 Hz
●
HDMI 2.0 out up to 1920×1200 at 60 Hz
●
USB Type-A ports
—
USB 3.1 Gen 1
—
Supports Sleep & Charge
●
Combo audio-out (headphone)/audio-in (microphone) jack
Full-size, backlight, island-style keyboard
Touchpad requirements
●
TouchPad with imaging sensor
●
Multi-touch gestures enabled
●
Taps enabled as default
●
Support for Modern TrackPad Gestures
65-W Type-C with duckhead and/or duckhead power cords
45-W Type-C with duckhead and/or duckhead power cords
Battery
Support for a 3-cell, 57.8-WHr, 5.02-AHr, Li-ion battery
Power cord
Duck head (C5)
1 meter duckhead power cord with tag label (C5)
SecurityTrusted Platform Module 2.0 (TPM)
Operating systemPreinstalled:
2Chapter 1 Product description
For Developed Market (ML):
Windows 10 Home High End ML
Windows 10 Home ML
For Emerging Market (EM/SL):
Page 11
CategoryDescription
Windows 10 Home High End EM/SL
Windows 10 Home EM/SL
CPPP Windows 10 Home China Language Edition
CPPP Windows 10 Home High End China Language Edition
SEAP Windows 10 Home Single Language Edition
SEAP Windows 10 Home High End
ServiceabilityEnd user replaceable part: AC adapter
3
Page 12
2External component identication
Right side
ComponentDescription
(1)Volume buttonControls speaker volume on the computer.
(2)USB Type-C power connector and Thunderbolt
ports (2)
(3)AC adapter and battery light
Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer, and if needed, charging the
computer battery.
– or –
Connects and charges a USB device that has a Type-C connector,
such as a cell phone, camera, activity tracker, or smartwatch,
and provides high-speed data transfer.
– or –
Connects a display device that has a USB Type-C connector,
providing display output.
NOTE: Your computer may also support a Thunderbolt docking
station.
●
White: The AC adapter is connected and the battery is fully
charged.
●
Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
●
Amber: The AC adapter is connected and the battery is
charging.
●
O: The battery is not charging.
4Chapter 2 External component identication
Page 13
Left side
ComponentDescription
(1)USB 3.x port with HP Sleep and ChargeConnects a USB device, provides high-speed data transfer, and
even when the computer is o, charges products such as a cell
phone, camera, activity tracker, or smartwatch.
(2)Audio-out (headphone)/Audio-in (microphone)
combo jack
(3)VentEnables airow to cool internal components.
(4)Power button
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.
To access this guide:
▲ Select the Start button, select All apps (required on some
products), select HP Help and Support, and then select HP
Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
●
When the computer is o, press the button to turn on the
computer.
●
When the computer is on, press the button briey to
initiate Sleep.
●
When the computer is in the Sleep state, press the button
briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options.
Left side5
Page 14
ComponentDescription
▲ Type power in the taskbar search box, and then select
Power & sleep settings.
‒ or –
Right-click the Start button, and then select Power
Options.
(5)Power light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power to the display
and other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
6Chapter 2 External component identication
Page 15
Display
ComponentDescription
(1)WLAN antennas*Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2)Internal microphones (2)Record sound.
(3)Infrared camera lights (2)On: The infrared camera is in use.
(4)Camera lightOn: The camera is in use.
(5)CameraAllows you to video chat, record video, and record still images.
On select products, allows facial recognition logon to Windows,
instead of a password logon.
(6)Infrared camera (select products only)Allows a facial recognition logon to Windows, instead of a password
logon.
*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas
immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Select the Start button, select All apps (required on some products), select HP Help and Support, and then select HP
Documentation.
Display7
Page 16
Top
TouchPad
ComponentDescription
(1)TouchPad zoneReads your nger gestures to move the pointer or activate items
on the screen.
(2)Left TouchPad buttonFunctions like the left button on an external mouse.
(3)Right TouchPad buttonFunctions like the right button on an external mouse.
8Chapter 2 External component identication
Page 17
Lights
ComponentDescription
(1)Caps lock lightOn: Caps lock is on, which switches the key input to all capital
letters.
(2)Mute light
●
Amber: Computer sound is o.
●
O: Computer sound is on.
Top9
Page 18
Speakers
ComponentDescription
Speakers (2)Produce sound.
10Chapter 2 External component identication
Page 19
Keys
ComponentDescription
(1)esc keyDisplays system information when pressed in combination with
the fn key.
(2)fn keyExecutes specic functions when pressed in combination with
the esc key.
(3)Windows keyOpens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4)Action keysExecute frequently used system functions.
NOTE: On select products, the f5 action key turns the keyboard
backlight feature o or on.
Top11
Page 20
Using the action keys
●
An action key performs an assigned function.
●
The icon on each action key illustrates the function for that key.
IconDescription
Opens the Get started app.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.
Turns the keyboard backlight o or on.
NOTE: To conserve battery power, turn o this feature.
Mutes or restores speaker sound.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Turns the airplane mode and wireless feature on or o.
NOTE: The airplane mode key is also referred to as the wireless button.
NOTE: A wireless network must be set up before a wireless connection is possible.
12Chapter 2 External component identication
Page 21
Bottom
ComponentDescription
(1)Speakers (2)Produce computer sound.
(2)VentEnables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and o during routine operation.
Bottom13
Page 22
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, or on the back of the display.
●
Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1)Serial number
(2)Product number
(3)Warranty period
(4)Model number (select products only)
Component
(1)HP product name (select products only)
(2)Model name (select products only)
(3)Product number
(4)Serial number
(5)Warranty period
●
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
14Chapter 2 External component identication
Page 23
3Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for the computer, go to http://partsurfer.hp.com, select the country or region, and then
follow the on-screen instructions.
Power cord (3-pin, C5, black, 1.00-m), for use in:
Australia213356-013
Denmark213353-013
Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway and Sweden)213350-014
Israel398063-008
North America213349-015
People’s Republic of China286497-013
South Africa361240-007
Switzerland213354-013
Taiwan393313-007
Thailand285096-012
United Kingdom and Singapore213351-013
Power cord (C5 duck head, 1.0-m [3.2-ft], 3-wire conductor)
For use in South Korea907339-001
For use in the United States907340-001
Rubber Kit (includes rubber feet)912642-001
Screw Kit907342-001
Miscellaneous parts17
Page 26
4Removal and replacement preliminary
requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
Flat-bladed screw driver
●
Magnetic screw driver
●
Phillips P0 screw driver
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the tablet, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic parts. Apply pressure only at the points designated
in the maintenance instructions.
Cables and connectors
CAUTION: When servicing the tablet, be sure that cables are placed in their proper locations
during the reassembly process. Improper cable placement can damage the tablet.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or
seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases,
avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be
caught or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables
tear easily.
18Chapter 4 Removal and replacement preliminary requirements
Page 27
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but
in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its
life expectancy.
CAUTION: To prevent damage to the tablet when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in
this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity aects the electrostatic voltage levels generated by
dierent activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event10%40%55%
Walking across carpet35,000 V15,000 V7,500 V
Walking across vinyl oor12,000 V5,000 V3,000 V
Motions of bench worker6,000 V800 V400 V
Removing DIPS from plastic tube2,000 V700 V400 V
Removing DIPS from vinyl tray11,500 V4,000 V2,000 V
Removing DIPS from Styrofoam14,500 V5,000 V3,500 V
Removing bubble pack from PCB26,500 V20,000 V7,000 V
Packing PCBs in foam-lined box21,000 V11,000 V5,000 V
Grounding guidelines19
Page 28
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●
Cover the workstation with approved static-shielding material.
●
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
and equipment.
●
Use conductive eld service tools, such as cutters, screw drivers, and vacuums.
●
When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.
●
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
●
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
●
Avoid contact with pins, leads, or circuitry.
●
Turn o power and input signals before inserting or removing connectors or test equipment.
20Chapter 4 Removal and replacement preliminary requirements
Page 29
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
●
When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be
The following grounding equipment is recommended to prevent electrostatic damage:
●
Antistatic tape
●
Antistatic smocks, aprons, and sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Nonconductive foam
●
Conductive tabletop workstations with ground cords of one megohm resistance
●
Static-dissipative tables or oor mats with hard ties to the ground
●
Field service kits
eective, the conductive must be worn in contact with the skin.
●
Static awareness labels
●
Material-handling packages
●
Nonconductive plastic bags, tubes, or boxes
●
Metal tote boxes
●
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and oor mats.
MaterialUseVoltage protection level
Antistatic plasticsBags1,500 V
Carbon-loaded plasticFloor mats7,500 V
Metallized laminateFloor mats5,000 V
Grounding guidelines21
Page 30
5Removal and replacement procedures for
Authorized Service Provider parts
NOTE: This chapter provides removal and replacement procedures for Authorized Service Provider only
components. Components described in this chapter should only be accessed by an authorized service
provider. Accessing these components can damage the computer or void the warranty.
There are as many as 44 screws that must be removed, replaced, and/or loosened when
servicing the computer. Make special note of each screw size and location during removal and replacement.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Bottom cover
DescriptionSpare part number
Bottom cover907329-001
Before disassembling the computer, follow these steps:
1.Turn o the computer. If you are unsure whether the computer is o or in Hibernation,
turn the computer on, and then shut it down through the operating system.
2.Disconnect the power from the computer by unplugging the power cord from the computer.
3.Disconnect all external devices from the computer.
Remove the bottom cover:
1.Position the computer upside down with the front toward you.
2.Remove the two rubber feet from the top of the bottom cover (1).
22Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Page 31
3.Remove the two Phillips PM2.0×5.0 screws (2) and the six Torx T8M2.0×3.0 screws (3) that
secure the bottom cover to the computer.
4.Insert a tool into the bottom right corner and pry the cover loose (1).
5.Remove the bottom cover (2).
Reverse this procedure to install the bottom cover.
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is o or in Hibernation,
turn the computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4.Remove the bottom cover (see Bottom cover on page 22).
5.Disconnect the battery cable from the system board (see Battery on page 24).
Remove the WLAN module:
1.Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”.
The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2”.
2.Remove the Phillips PM2.0×2.7 screw (2) that secures the WLAN module to the computer. (The WLAN
module tilts up.)
3.Remove the WLAN module (3) by pulling the module away from the slot at an angle.
WLAN module25
Page 34
NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, protective
sleeves should be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
26Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Before removing the solid-state drive, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is o or in Hibernation,
turn the computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4.Remove the bottom cover (see Bottom cover on page 22).
5.Disconnect the battery cable from the system board (see Battery on page 24).
Remove the solid-state drive:
1.Remove the PM2.0×3.0 screw (1) that secures the solid-state drive to the computer. (The solid-state
drive tilts up.)
2.Remove the solid-state drive (2) by pulling the drive away from the slot at an angle.
Reverse this procedure to install the solid-state drive.
Solid-state drive27
Page 36
Heat sink fan
DescriptionSpare part number
Heat sink fan (includes cable)907333-001
NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side
of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature
sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are
aected by high external temperatures, system power consumption, power management/battery
conservation congurations, battery fast charging, and software requirements. Exhaust air is displaced
through the ventilation grill located on the left side of the computer.
Before removing the fan, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is o or in Hibernation,
turn the computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4.Remove the bottom cover (see Bottom cover on page 22).
5.Disconnect the battery cable from the system board (see Battery on page 24).
Remove the heat sink fan:
1.Disconnect the fan cable (1) from the system board.
2.Remove the two Phillips PM2.0×3.0 screws (2) that secure the fan to the computer.
3.Remove the fan (3).
Reverse this procedure to install the heat sink fan.
28Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Page 37
Audio/USB board
DescriptionSpare part number
Audio/USB board907336-001
Audio/USB board cable907331-001
Before removing the audio/USB board, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is o or in Hibernation,
turn the computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4.Disconnect the battery cable from the system board (see Battery on page 24).
Remove the audio/USB board:
1.Release the zero insertion force (ZIF) connector (1) to which the cable is attached, and then
disconnect the cable from the audio/USB board.
2.Remove the Phillips PM2.0×2.5 screw (2) that secures the audio/USB board to the computer.
3.Remove the audio/USB board from the computer (3).
Reverse this procedure to install the audio/USB board.
Audio/USB board29
Page 38
Speaker, rear left
DescriptionSpare part number
Speaker, rear left (includes cable)907344-001
Before removing the rear left speaker, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is o or in Hibernation,
turn the computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4.Remove the bottom cover (see Bottom cover on page 22).
5.Disconnect the battery cable from the system board (see Battery on page 24).
Remove the rear left speaker:
1.Disconnect the speaker cable (1) from the system board.
2.Remove the two Phillips PM2.0×3.5 screws (2) that secure the speaker to the computer.
3.Remove the speaker (3).
Reverse this procedure to install the rear left speaker.
30Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
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Speakers, front
DescriptionSpare part number
Speakers, front (include left and right speakers and cables)907343-001
Before removing the front speakers, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is o or in Hibernation,
turn the computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4.Remove the bottom cover (see Bottom cover on page 22).
5.Remove the battery (see Battery on page 24).
Remove the front speakers:
1.Remove the RTC battery cable from clip in the right speaker (1).
2.Disconnect both speaker cables (2) from the system board (to avoid system board damage, see step 5).
3.Remove the two Phillips PM2.0×3.5 screws (3) and the two Phillips PM1.6×2.0 screws (4) that
secure the speakers to the computer.
4.Remove the speakers (5).
Speakers, front31
Page 40
5.To avoid damage to the system board, press down on the location as shown by callout (1) in the
following image when disconnecting the right front speaker cable (2).
Reverse this procedure to install the front speakers.
32Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
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TouchPad
DescriptionSpare part number
TouchPad907338-001
TouchPad cable907332-001
Before removing the TouchPad, follow these steps:
1.Turn o the computer. If you are unsure whether the computer is o or in Hibernation,
2.Disconnect the power from the computer by unplugging the power cord from the computer.
3.Disconnect all external devices from the computer.
4.Remove the bottom cover (see Bottom cover on page 22).
5.Remove the battery (see Battery on page 24).
Remove the TouchPad:
1.Release the zero insertion force (ZIF) connector (1) to which the TouchPad cable is attached, and then
2.Remove the ve Phillips PM2.0×2.0 screws (2) that secure the TouchPad to the computer.
turn the computer on, and then shut it down through the operating system.
disconnect the cable from the TouchPad.
3.Remove the TouchPad and cable (3).
Reverse this procedure to install the TouchPad.
TouchPad33
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Power button board
DescriptionSpare part number
Power button board907337-001
Power button board cable907330-001
Before removing the power button board, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is o or in Hibernation,
turn the computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4.Remove the bottom cover (see Bottom cover on page 22).
5.Remove the battery (see Battery on page 24).
Remove the power button board:
1.Release the zero insertion force (ZIF) connector (1) to which the cable is attached, and then
disconnect the cable from the power button board.
2.Remove the Phillips PM2.0×1.2 screw (2) that secures the board to the computer.
3.Lift the cable to disengage the adhesive that secures the cable to the computer (3).
4.Remove the power button board from the computer (4).
Reverse this procedure to install the power button board.
34Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
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RTC battery
DescriptionSpare part number
RTC battery907341-001
Before removing the RTC battery, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is o or in Hibernation,
turn the computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4.Remove the bottom cover (see Bottom cover on page 22).
5.Remove the battery (see Battery on page 24).
Remove the RTC battery:
1.Disconnect the battery cable from the system board (1) (to avoid system board damage, see caution and
associated image that follows step 2).
RTC battery35
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2.Remove the RTC battery from the computer (2).
CAUTION: To avoid damage to the system board, press down on the location as shown by callout (1) in
the following image when disconnecting the RTC battery cable (3).
Reverse this procedure to install the RTC battery.
36Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
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System board
DescriptionSpare part number
System board equipped with processor, a graphics subsystem with UMA memory and replacement thermal material:
Intel Core i7-7500U processor, 16 GB of system memory, and the Windows 10 Professional operating system907558-601
Intel Core i7-7500U processor, 16 GB of system memory, and a non-Windows operating system907558-001
Intel Core i7-7500U processor, 8 GB of system memory, and the Windows 10 Professional operating system907559-601
Intel Core i7-7500U processor, 8 GB of system memory, and a non-Windows operating system907559-001
Intel Core i5-7200U processor, 8 GB of system memory, and the Windows 10 Professional operating system907560-601
Intel Core i5-7200U processor, 8 GB of system memory, and a non-Windows operating system907560-001
Intel Core i5-7200U processor, 4 GB of system memory, and the Windows 10 Professional operating system907561-601
Intel Core i5-7200U processor, 4 GB of system memory, and a non-Windows operating system907561-001
Before removing the system board, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4.Remove the bottom cover (see Bottom cover on page 22).
5.Remove the battery (see Battery on page 24).
6.Remove the fan (see Heat sink fan on page 28).
When replacing the system board, be sure that the following components are removed from the defective
system board and installed on the replacement system board:
●
WLAN module (see WLAN module on page 25)
●
Solid-state drive (see Solid-state drive on page 27)
●
Heat sink (see Heat sink on page 41)
Remove the system board:
1.Disconnect the following cables from the system board:
(1) Display cable (ZIF connector)
(2) Audio cable (ZIF connector)
System board37
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2.Disconnect the following cables from the system board:
(1) RTC battery cable (to avoid system board damage, see caution and associated image that follows
this step)
(2) Right front speaker cable (to avoid system board damage, see caution and associated image that
follows this step)
(3) Right rear speaker cable
(4) Rear fan cable
(5) Webcam cable
(6) Touch pad cable (ZIF connector)
(7) Keyboard cable (ZIF connector)
(8) Backlight cable (ZIF connector)
(9) Power button board cable (ZIF connector)
(10) Left front speaker
38Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
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3.To avoid damage to the system board, press down on the location as shown by callout (1) in the
following image when disconnecting the right front speaker cable (2) and the RTC battery cable (3).
4.Remove the two Phillips PM2.0×2.5 screws (1) and the Phillips PM2.0×1.2 broad head screw (2) that
secures the system board to the computer.
5.Lift the front edge system board (1) until it rests at an angle.
System board39
Page 48
6.Remove the system board (2) by sliding it up and forward at an angle.
Reverse this procedure to install the system board.
Note that you can reuse the long strip of Mylar (193 mm × 35 mm × 0.1 mm) that adheres to the system board
shown in the following image.
40Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
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Heat sink
NOTE: The heat sink spare part kit includes replacement thermal material.
Before removing the heat sink, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is o or in Hibernation,
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
4.Remove the bottom cover (see Bottom cover on page 22), and then remove the following components:
Remove the heat sink:
turn the computer on, and then shut it down through the operating system.
unplugging the AC adapter from the computer.
a.Battery (see Battery on page 24).
b.Fan (see Heat sink fan on page 28).
c.System board (see System board on page 37).
1.Position the system board upside down.
2.Loosen the three captive Phillips screws (1) that secure the heat sink to the system board.
NOTE: Due to the adhesive quality of the thermal material located between the heat sink and system
board components, it may be necessary to move the heat sink from side to side to detach it.
3.Remove the heat sink (2).
Heat sink41
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NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system
board each time the heat sink is removed. Thermal paste is used on the heat sink (1) and the processor (2).
Reverse this procedure to install the heat sink.
42Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
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Speaker, right rear
DescriptionSpare part number
Speaker, right rear (includes cable)907344-001
Before removing the right rear speaker, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is o or in Hibernation,
turn the computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4.Remove the bottom cover (see Bottom cover on page 22), and then remove the following components:
a.Battery (see Battery on page 24).
b.Fan (see Heat sink fan on page 28).
c.System board (see System board on page 37).
Remove the right rear speaker:
1.Remove the two Phillips PM2.0×3.5 screws (1) that secure the speaker to the computer.
2.Remove the speaker (2).
Reverse this procedure to install the right rear speaker.
Speaker, right rear43
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Rear fan
DescriptionSpare part number
Rear fan (includes cable)907333-001
NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side
of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature
sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are
aected by high external temperatures, system power consumption, power management/battery
conservation congurations, battery fast charging, and software requirements. Exhaust air is displaced
through the ventilation grill located on the left side of the computer.
Before removing the rear fan, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is o or in Hibernation,
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
4.Remove the bottom cover (see Bottom cover on page 22), and then remove the following components:
turn the computer on, and then shut it down through the operating system.
unplugging the AC adapter from the computer.
a.Battery (see Battery on page 24).
b.Fan (see Heat sink fan on page 28).
c.System board (see System board on page 37).
Remove the rear fan:
1.Remove the webcam cable from the channel on the side of the fan (1).
2.Remove the Phillips PM2.0×3.0 screw (2) that secures the fan to the computer.
3.Rotate the side of the fan upward, and then remove the fan (3).
Reverse this procedure to install the rear fan.
44Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
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Display assembly
DescriptionSpare part number
Display assembly (full hinge-up; includes display panel cable, microphones, hinges, webcam,
and wireless antenna cables and transceivers)
Before removing the display assembly, follow these steps:
1.Turn o the computer. If you are unsure whether the computer is o or in Hibernation,
turn the computer on, and then shut it down through the operating system.
2.Disconnect the power from the computer by unplugging the power cord from the computer.
3.Disconnect all external devices from the computer.
4.Remove the bottom cover (see Bottom cover on page 22), and then remove the following components:
5.Disconnect the battery cable from the system board (see Battery on page 24).
Remove the display assembly:
1.Open the computer to the interactive position, as shown in the following illustrations.
2.Release the ZIF connector and then disconnect the display cable from the system board (1).
3.Release the ZIF connector and then disconnect the audio cable from the system board (1).
907334-001
Display assembly45
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4.Remove the four Phillips PM2.5×4.0 screws that secure the display assembly to the computer.
5.Rotate the display 270 degrees until it is upright as shown in the following image (1).
6.Slide the display assembly forward until the display hinges (2) clear the computer.
Reverse this procedure to install the display assembly.
46Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
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Top cover and keyboard
The top cover and keyboard remain after disassembling the computer. The following table provides keyboard
spare part numbers.
NOTE: The top cover/keyboard spare part kit includes the keyboard cable and the keyboard backlight cable.
For use in country or regionSpare part numberFor use in country or regionSpare part number
For use in Belgium907335-A41For use in Russia907335-251
For use in Canada907335-DB1For use in Saudi Arabia907335-171
For use in the Czech Republic
and Slovakia
For use in Denmark, Finland,
and Norway
For use in France907335-051For use in Spain907335-071
For use in Germany907335-041For use in Switzerland907335-BG1
For use in Greece907335-151For use in Taiwan907335-AB1
For use in Israel907335-BB1For use in Thaliand907335-281
For use in Italy907335-061For use in Turkey907335-141
For use in Latin America907335-161For use in the United Kingdom
For use in the Netherlands907335-B31For use in the United States907335-001
For use in Portugal907335-131
907335-FL1For use in Slovenia907335-BA1
907335-DH1For use in South Korea907335-AD1
907335-031
and Singapore
Top cover and keyboard47
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6Using Setup Utility (BIOS)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook.
Starting Setup Utility (BIOS)
CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
from operating properly.
▲Turn on or restart the computer, quickly press esc, and then press f10.
Updating Setup Utility (BIOS)
Updated versions of Setup Utility (BIOS) may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.
●
HP Support Assistant
1.Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
2.Select My PC, and then select Specications.
●
Setup Utility (BIOS)
1.Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 48).
2.Select Main, select System Information, and then make note of the BIOS version.
3.Select Exit, select No, and then follow the on-screen instructions.
To check for later BIOS versions, see Downloading a BIOS update on page 49.
48Chapter 6 Using Setup Utility (BIOS)
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Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
●
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
●
Do not shut down the computer or initiate Sleep.
●
Do not insert, remove, connect, or disconnect any device, cable, or cord.
NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
1.Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
2.Click Updates, and then click Check for updates and messages.
3.Follow the on-screen instructions.
4.At the download area, follow these steps:
a.Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.
b.Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:
1.Type file in the taskbar search box, and then select File Explorer.
2.Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3.Using the hard drive path you recorded earlier, open the folder that contains the update.
4.Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5.Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
Updating Setup Utility (BIOS)49
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7Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.
When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. This ID code can then be provided to support to help determine how to correct
the problem.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you
must use the keyboard attached.
To start HP PC Hardware Diagnostics (UEFI), follow these steps:
1.Turn on or restart the computer, and quickly press esc.
2.Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a.Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 50.
b.Hard drive
c.BIOS
3.When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions.
NOTE: If you need to stop a diagnostic test, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
les are oered.
There are two options to download HP PC Hardware Diagnostics to a USB device.
Download the latest UEFI version
1.Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2.In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.
Download any version of UEFI for a specic product
1.Go to http://www.hp.com/support.
2.Select Get software and drivers.
50Chapter 7 Using HP PC Hardware Diagnostics (UEFI)
Page 59
3.Enter the product name or number.
– or –
Select Identify now to let HP automatically detect your product.
4.Select your computer, and then select your operating system.
5.In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version
you want.
Additional BIOS crisis recovery tool
HP provides a BIOS crisis recovery tool through the HP PC Hardware Diagnostics 3-in-1 USB key. This tool can
be used by HP authorized service providers to recover systems that have failed due to a corrupted BIOS. For
more information about using the 3-in-1 USB key for BIOS crisis recovery, go to http://www.hp.com/go/
techcenter/pcdiags. Additional information is included in the web-based training oered by HP University. See
the modules that cover HP PC Hardware Diagnostics (UEFI).
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device51
Page 60
8Specications
MetricU.S.
Dimensions
Width305.66 mm12.03 in
Depth217.96 mm8.58 in
Height13.79 mm0.54 in
Weight (equipped with solid-state drive)1440 g3.17 lbs
Input power
Operating voltage and current19.5 V dc @ 2.31 A – 45 W
NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding 240 V rms.
NOTE: The computer operating voltage and current can be found on the system regulatory label.
Temperature
Operating5°C to 35°C41°F to 95°F
19.5 V dc @ 3.33 A – 65 W
Nonoperating‑20°C to 60°C‑4°F to 140°F
Relative humidity (noncondensing)
Operating10% to 90%
Nonoperating5% to 95%
Maximum altitude (unpressurized)
Operating‑15 m to 3,048 m‑50 ft to 10,000 ft
Nonoperating‑15 m to 12,192 m‑50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range
of temperatures.
52Chapter 8 Specications
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9Backing up, restoring, and recovering
This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.
●
Creating recovery media and backups
●
Restoring and recovering your system
For additional information, refer to the HP support assistant app.
▲
Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning any recovery process.
Creating recovery media and backups
The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.
●
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)
on page 53. For information on the recovery options that are available using the recovery media, see
Using Windows tools on page 54.
●
Use Windows tools to create system restore points and create backups of personal information.
For more information, see Recovering using HP Recovery Manager on page 55.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
Creating HP Recovery media (select products only)
If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.
●
If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/support,
select your country or region, and follow the on-screen instructions.
Creating recovery media and backups53
Page 62
You can use Windows tools to create system restore points and create backups of personal information,
see Using Windows tools on page 54.
●
If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be
used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the
original operating system and software programs that were installed at the factory and then congures
the settings for the programs. HP Recovery media can also be used to customize the system or restore
the factory image if you replace the hard drive.
—
Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.
—
HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.
—
To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a highquality blank USB ash drive.
—
If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.
—
Be sure that the computer is connected to AC power before you begin creating the recovery media.
—
The creation process can take an hour or more. Do not interrupt the creation process.
—
If necessary, you can exit the program before you have nished creating all of the recovery DVDs.
HP Recovery Manager will nish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.
To create HP Recovery media:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1.Type recovery in the taskbar search box, and then select HP Recovery Manager.
2.Select Create recovery media, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 55.
Using Windows tools
You can create recovery media, system restore points, and backups of personal information using Windows
tools.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get started app.
▲Select the Start button, and then select the Get started app.
54Chapter 9 Backing up, restoring, and recovering
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Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:
IMPORTANT: Not all methods are available on all products.
●
Windows oers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see the Get started app.
▲Select the Start button, and then select the Get started app.
●
If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option (select products only) of HP Recovery Manager to reinstall the individual application
or driver.
▲Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications
●
If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 55. If you have not already
created recovery media, see Creating HP Recovery media (select products only) on page 53.
●
On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 55.
, and then follow the on-screen instructions.
●
On select products, if you want to remove the recovery partition to reclaim hard drive space, HP
Recovery Manager oers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select products only) on page 58.
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Creating HP Recovery
media (select products only) on page 53.
What you need to know before you get started
●
HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.
IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct
computer issues.
●
HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Creating HP Recovery media (select products only) on page 53.
●
To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 53.
●
If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also nd contact information from the HP
Restore and recovery55
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website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE: Only the options available for your computer display when you start the recovery process.
●
System Recovery—Reinstalls the original operating system, and then congures the settings for the
programs that were installed at the factory.
●
Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.
The HP Recovery partition (select products only) allows System Recovery only.
Using the HP Recovery partition (select products only)
The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB ash drive. This type of recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps (select products only).
1.Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery
Environment
- or-
For computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.
For tablets without keyboards:
Turn on or restart the tablet, and then quickly hold down the volume up button; then select f11.
- or -
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.
2.Select Troubleshoot from the boot options menu.
3.Select Recovery Manager, and then follow the on-screen instructions.
.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.
56Chapter 9 Backing up, restoring, and recovering
Page 65
1.If possible, back up all personal les.
2.Insert the HP Recovery media, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See Changing the computer boot order on page 57.
3.Follow the on-screen instructions.
Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1.Insert the HP Recovery media.
2.Access the system Startup menu.
For computers or tablets with keyboards attached:
▲
Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
ash drive.
For tablets without keyboards:
▲
Turn on or restart the tablet, and then quickly hold down the volume up button; then select f9.
- or -
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.
3.Select the optical drive or USB ash drive from which you want to boot.
4.Follow the on-screen instructions.
Restore and recovery57
Page 66
Removing the HP Recovery partition (select products only)
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery
or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Creating HP Recovery media (select products only) on page 53.
NOTE: The Remove Recovery Partition option is only available on products that support this function.
Follow these steps to remove the HP Recovery partition:
1.Type recovery in the taskbar search box, and then select HP Recovery Manager.
2.Select Remove Recovery Partition, and then follow the on-screen instructions.
58Chapter 9 Backing up, restoring, and recovering
Page 67
10Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
●
The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
●
All power cord sets must be approved by an acceptable accredited agency responsible for evaluation
in the country or region where the power cord set will be used.
●
The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating
of 125 or 250 V AC, as required by the power system of each country or region.
●
The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer. Requirements for all
countries 113
Requirements for specic countries and regions
Country/regionAccredited agencyApplicable note number
AustraliaEANSW1
AustriaOVE1
BelgiumCEBC1
CanadaCSA2
DenmarkDEMKO1
FinlandFIMKO1
FranceUTE1
GermanyVDE1
ItalyIMQ1
JapanMETI3
The NetherlandsKEMA1
NorwayNEMKO1
The People's Republic of ChinaCOC5
Requirements for all countries59
Page 68
Country/regionAccredited agencyApplicable note number
South KoreaEK4
SwedenCEMKO1
SwitzerlandSEV1
TaiwanBSMI4
The United KingdomBSI1
The United StatesUL2
1.The exible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set ttings (appliance coupler
and wall plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be
used.
2.The exible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) conguration.
3.The appliance coupler, exible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The exible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a twopole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) conguration.
4.The exible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
5.The exible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
60Chapter 10 Power cord set requirements
Page 69
11Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose
of the battery in general household waste. Follow the local laws and regulations in your area for battery
disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at
http://www.hp.com/recycle.
61
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Index
A
AC adapter and battery 4
AC adapter, spare part numbers 17
action keys 12
audio 1
display panel 1
graphics 1
internal media cards 2
memory 1
microphone 1
operating system 2
ports 2
power requirements 2
primary storage 1
processors 1
product name 1
security 2
sensors 2
serviceability 3
solid-state drive 1
video 1
wireless 1
product name 1
product name and number,
computer 14
R
rear fan
removal 44
spare part number 44
recover
options 55
recovery
discs 54, 56
HP Recovery Manager 55
media 56
starting 56
supported discs 54
system 55
USB ash drive 56
using HP Recovery media 54
recovery media
creating 53
creating using HP Recovery
Manager 54
recovery partition
removing 58
regulatory information
regulatory label 14
wireless certication labels 14
removal/replacement procedures
22
RTC battery
removal 35
spare part number 35
spare part numbers 16
Rubber Kit, spare part number 17
S
Screw Kit, spare part number 17
security, product description 2
sensors, product description 2
serial number 14
serial number, computer 14
service considerations
cables 18
connectors 18
plastic parts 18
service labels, locating 14
serviceability, product description 3
sleeve, spare part number 17
solid-state drive
product description 1
removal 27
spare part numbers 16, 27
speaker, rear left
removal 30
spare part number 30
speaker, right rear
removal 43
spare part number 43
speakers
identifying 10
spare part number 16
speakers, front
removal 31
spare part number 31
speakers, identifying 13
supported discs, recovery 54
system board
removal 37
spare part numbers 16, 37
system recovery 55
system restore point
creating 54
system restore point, creating 53
T
Thunderbolt
identifying USB Type-C 4
Index63
Page 72
tools required 18
top cover, spare part numbers 16
TouchPad
buttons 8
removal 33
spare part number 16, 33
TouchPad cable
spare part number 16
TouchPad zone, identifying 8
transporting guidelines 20
traveling with the computer 14