HP Spectre x360 13-w000, Spectre x360 13-w099 Maintenance And Service Manual

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HP Spectre x360 Convertible PC
Model numbers: 13-w000 – 13-w099
Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
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© Copyright 2016 HP Development Company, L.P.
AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel is a trademark of Intel Corporation in the U.S. and other countries. Microsoft and Windows are trademarks of the Microsoft group of companies.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
First Edition: October 2016
Document Part Number: 903736-001
Product notice
This user guide describes features that are common to most models. Some features may not be available on your computer.
Not all features are available in all editions of Windows. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. Go to
http://www.microsoft.com for details.
Your product does not support Windows 8 or Windows 7
In accordance with Microsoft’s support policy, HP does not support the Windows 8 or Windows 7 operating system on this product or provide any Windows 8 or Windows 7 drivers on http://support.hp.com.
Software terms
By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.
For any further information or to request a full refund of the price of the computer, please contact your seller.
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Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty.
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iv Important Notice about Customer Self-Repair Parts
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Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits dened by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).
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vi Safety warning notice
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Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 4
Right side ............................................................................................................................................................... 4
Left side ................................................................................................................................................................. 5
Display .................................................................................................................................................................... 7
Top .......................................................................................................................................................................... 8
TouchPad ............................................................................................................................................. 8
Lights ................................................................................................................................................... 9
Speakers ............................................................................................................................................ 10
Keys ................................................................................................................................................... 11
Using the action keys ........................................................................................................................ 12
Bottom ................................................................................................................................................................. 13
Labels ................................................................................................................................................................... 14
3 Illustrated parts catalog .............................................................................................................................. 15
Computer major components .............................................................................................................................. 15
Miscellaneous parts ............................................................................................................................................. 17
4 Removal and replacement preliminary requirements ..................................................................................... 18
Tools required ...................................................................................................................................................... 18
Service considerations ......................................................................................................................................... 18
Plastic parts ....................................................................................................................................... 18
Cables and connectors ...................................................................................................................... 18
Grounding guidelines ........................................................................................................................................... 19
Electrostatic discharge damage ........................................................................................................ 19
5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 22
Bottom cover ....................................................................................................................................................... 22
Battery ................................................................................................................................................................. 24
WLAN module ...................................................................................................................................................... 25
Solid-state drive .................................................................................................................................................. 27
Heat sink fan ........................................................................................................................................................ 28
Audio/USB board .................................................................................................................................................. 29
Speaker, rear left ................................................................................................................................................. 30
Speakers, front .................................................................................................................................................... 31
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TouchPad .............................................................................................................................................................. 33
Power button board ............................................................................................................................................. 34
RTC battery .......................................................................................................................................................... 35
System board ....................................................................................................................................................... 37
Heat sink .............................................................................................................................................................. 41
Speaker, right rear ............................................................................................................................................... 43
Rear fan ................................................................................................................................................................ 44
Display assembly ................................................................................................................................................. 45
Top cover and keyboard ....................................................................................................................................... 47
6 Using Setup Utility (BIOS) ............................................................................................................................. 48
Starting Setup Utility (BIOS) ................................................................................................................................ 48
Updating Setup Utility (BIOS) .............................................................................................................................. 48
Determining the BIOS version ........................................................................................................... 48
Downloading a BIOS update .............................................................................................................. 49
7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 50
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 50
8 Specications .............................................................................................................................................. 52
9 Backing up, restoring, and recovering ........................................................................................................... 53
Creating recovery media and backups ................................................................................................................ 53
Creating HP Recovery media (select products only) ......................................................................... 53
Using Windows tools ........................................................................................................................................... 54
Restore and recovery ........................................................................................................................................... 55
Recovering using HP Recovery Manager ........................................................................................... 55
10 Power cord set requirements ...................................................................................................................... 59
Requirements for all countries ............................................................................................................................ 59
Requirements for specic countries and regions ................................................................................................ 59
11 Recycling .................................................................................................................................................. 61
Index ............................................................................................................................................................. 62
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1 Product description

Category Description
Product Name HP Spectre x360 Convertible
Model numbers: 13-w000 – w099
Processor 7th generation Intel® Core™ i7 Processor
Intel Core i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) processor (1866-MHz front side bus (FSB), 4­MB L3 cache, dual core, 15 W)
Intel Core i7-7200U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1866-MHz FSB, 3-MB L3 cache, dual core, 15 W)
Graphics Internal Graphics:
Intel HD Graphics 620
Panel 13.3-in (1920×1080), BrightView, uslim-at (2.2 mm panel), UWVA, touch screen with ush glass
design and multitouch enabled; eDP+PSR, 16:9 ultra-wide aspect ratio; typical brightness: 300 nits
Memory On-board system memory
Support for LPDDR3-1866 dual channel
Support for up to 16384-MB system memory in the following congurations:
16384 MB
8192 MB
4096 MB
Primary storage Solid-state drive supporting PCIe/SATA-3, NVMe, and TLC, in the following congurations:
1-TB
512-GB
256-GB
128-GB
Audio and video HP Wide Vision Full HD (FHD) Camera with activity light, USB 2.0, BSI sensor, f2.2
HP IR Camera with two IR lights and IR sensor
1080p by 30 frames per second, supports Windows Help
Dual array digital microphones with appropriate beam-forming, echo-cancellation, noise­suppression software
Support for voice recognition
Bang & Olufsen premium audio
Supports HP Audio Boost
Quad speakers
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
Two built-in WLAN antennas (in display assembly)
Compatible with Miracast-certied devices (Windows 10 only)
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Category Description
WiFi SAR enabled in BIOS (Intel WLAN only)
Support for the following WLAN module:
Intel Dual band wireless-AC 8265 802.11AC 2x2 WiFi + BT 4.2 Combo Adaptor (non-vPro)
Sensors Accelerometer + Gyroscope + e-Compass
Internal media cards One M.2 slot for SSD
One M.2 slot for WLAN
Ports
Keyboard/pointing devices Keyboard
Power requirements AC adapter – USB Type-C
USB Type-C ports
(2) USB 3.1 Gen 2 with Thunderbolt™ Gen 3 technology
All ports support data transfer, power delivery, and:
DisplayPort 1.2 out up to 3840 × 2160 at 60 Hz
HDMI 2.0 out up to 1920×1200 at 60 Hz
USB Type-A ports
USB 3.1 Gen 1
Supports Sleep & Charge
Combo audio-out (headphone)/audio-in (microphone) jack
Full-size, backlight, island-style keyboard
Touchpad requirements
TouchPad with imaging sensor
Multi-touch gestures enabled
Taps enabled as default
Support for Modern TrackPad Gestures
65-W Type-C with duckhead and/or duckhead power cords
45-W Type-C with duckhead and/or duckhead power cords
Battery
Support for a 3-cell, 57.8-WHr, 5.02-AHr, Li-ion battery
Power cord
Duck head (C5)
1 meter duckhead power cord with tag label (C5)
Security Trusted Platform Module 2.0 (TPM)
Operating system Preinstalled:
2 Chapter 1 Product description
For Developed Market (ML):
Windows 10 Home High End ML
Windows 10 Home ML
For Emerging Market (EM/SL):
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Category Description
Windows 10 Home High End EM/SL
Windows 10 Home EM/SL
CPPP Windows 10 Home China Language Edition
CPPP Windows 10 Home High End China Language Edition
SEAP Windows 10 Home Single Language Edition
SEAP Windows 10 Home High End
Serviceability End user replaceable part: AC adapter
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2 External component identication

Right side

Component Description
(1) Volume button Controls speaker volume on the computer.
(2) USB Type-C power connector and Thunderbolt
ports (2)
(3) AC adapter and battery light
Connects an AC adapter that has a USB Type-C connector, supplying power to the computer, and if needed, charging the computer battery.
– or –
Connects and charges a USB device that has a Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer.
– or –
Connects a display device that has a USB Type-C connector, providing display output.
NOTE: Your computer may also support a Thunderbolt docking
station.
White: The AC adapter is connected and the battery is fully charged.
Blinking white: The AC adapter is disconnected and the battery has reached a low battery level.
Amber: The AC adapter is connected and the battery is charging.
O: The battery is not charging.
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Left side

Component Description
(1) USB 3.x port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and
even when the computer is o, charges products such as a cell phone, camera, activity tracker, or smartwatch.
(2) Audio-out (headphone)/Audio-in (microphone)
combo jack
(3) Vent Enables airow to cool internal components.
(4) Power button
Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.
To access this guide:
Select the Start button, select All apps (required on some
products), select HP Help and Support, and then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for the internal fan to cycle on and o during routine operation.
When the computer is o, press the button to turn on the computer.
When the computer is on, press the button briey to initiate Sleep.
When the computer is in the Sleep state, press the button briey to exit Sleep.
When the computer is in Hibernation, press the button briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown procedures are ineective, press and hold the power button down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power options.
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Component Description
Type power in the taskbar search box, and then select
Power & sleep settings.
or –
Right-click the Start button, and then select Power
Options.
(5) Power light
On: The computer is on.
Blinking: The computer is in the Sleep state, a power­saving state. The computer shuts o power to the display and other unneeded components.
O: The computer is o or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.
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Display

Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Internal microphones (2) Record sound.
(3) Infrared camera lights (2) On: The infrared camera is in use.
(4) Camera light On: The camera is in use.
(5) Camera Allows you to video chat, record video, and record still images.
On select products, allows facial recognition logon to Windows, instead of a password logon.
(6) Infrared camera (select products only) Allows a facial recognition logon to Windows, instead of a password
logon.
*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
Select the Start button, select All apps (required on some products), select HP Help and Support, and then select HP
Documentation.
Display 7
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Top

TouchPad

Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
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Lights

Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Mute light
Amber: Computer sound is o.
O: Computer sound is on.
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Speakers

Component Description
Speakers (2) Produce sound.
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Keys

Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes specic functions when pressed in combination with
the esc key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select products, the f5 action key turns the keyboard
backlight feature o or on.
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Using the action keys

An action key performs an assigned function.
The icon on each action key illustrates the function for that key.
Icon Description
Opens the Get started app.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Switches the screen image between display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing this key alternates the screen image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor.
Turns the keyboard backlight o or on.
NOTE: To conserve battery power, turn o this feature.
Mutes or restores speaker sound.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Turns the airplane mode and wireless feature on or o.
NOTE: The airplane mode key is also referred to as the wireless button.
NOTE: A wireless network must be set up before a wireless connection is possible.
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Bottom

Component Description
(1) Speakers (2) Produce computer sound.
(2) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal fan to cycle on and o during routine operation.
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Labels

The labels axed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, or on the back of the display.
Service label—Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer.
Component
(1) Serial number
(2) Product number
(3) Warranty period
(4) Model number (select products only)
Component
(1) HP product name (select products only)
(2) Model name (select products only)
(3) Product number
(4) Serial number
(5) Warranty period
Regulatory label(s)—Provide(s) regulatory information about the computer.
Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.
14 Chapter 2 External component identication
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3 Illustrated parts catalog

NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for the computer, go to http://partsurfer.hp.com, select the country or region, and then follow the on-screen instructions.

Computer major components

Computer major components 15
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Item Component Spare part number
(1) Display assembly (full hinge-up; includes display panel cable, microphones, hinges, webcam,
and wireless antenna cables and transceivers)
(2) Top cover with keyboard (includes keyboard cable and keyboard backlight cable)
NOTE: For a detailed list of keyboard country codes, see Top cover and keyboard on page 47.
(3) TouchPad 907338-001
(4) TouchPad cable 907332-001
(5) Speakers, front (includes left and right speakers and cables) 907343-001
(6) Speakers, rear (includes left and right speakers and cables) 907344-001
(7) Heat sink (includes replacement thermal material) 907557-001
Fan Kit, includes: 907333-001
(8) Heat sink fan
(9) Rear fan
(10) System board (includes a graphics subsystem with UMA memory and replacement thermal material) equipped with:
Intel Core i7-7500U processor, 16 GB of system memory, and the Windows 10 Professional
operating system
Intel Core i7-7500U processor, 16 GB of system memory, and a non-Windows operating system 907558-001
Intel Core i7-7500U processor, 8 GB of system memory, and the Windows 10 Professional operating
system
907334-001
907335-xx1
907558-601
907559-601
Intel Core i7-7500U processor, 8 GB of system memory, and a non-Windows operating system 907559-001
Intel Core i5-7200U processor, 8 GB of system memory, and the Windows 10 Professional operating
system
Intel Core i5-7200U processor, 8 GB of system memory, and a non-Windows operating system 907560-001
Intel Core i5-7200U processor, 4 GB of system memory, and the Windows 10 Professional operating
system
Intel Core i5-7200U processor, 4 GB of system memory, and a non-Windows operating system 907561-001
(11) Audio/USB board 907336-001
(12) Audio/USB board cable 907331-001
(13) Power button board 907337-001
(14) Power button board cable 907330-001
(15) RTC battery 907341-001
(16) Solid-state drive (PCIe-3×4, NVMe solid-state drive supporting TLC)
1-TB 865697-001
512-GB 847110-009
256-GB 847109-011
128-GB 912322-002
907560-601
907561-601
(17) WLAN module
16 Chapter 3 Illustrated parts catalog
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Item Component Spare part number
Intel Dual band wireless-AC 8265 802.11AC 2x2 WiFi + BT 4.2 Combo Adaptor (non-vPro) 910264-855
(18) Battery, 3-cell, 58-WHr, 5.02-AHr, Li-ion (includes cable) 859356-855
(19) Bottom cover 907329-001

Miscellaneous parts

Component Spare part number
AC adapter
65-W adapter, USB Type-C, nPFC, 3 pin 860209-850
45-W adapter, USB Type-C, nPFC, 3 pin 860210-850
HP 12-inch black notebook sleeve 913549-001
Adapters
HP USB-to-Gigabit RJ-45 adapter 829941-001
USB Type-C to USB Type A dongle 833960-001
HP USB Type-C to VGA adapter 831751-001
HP USB Type-C to HDMI adapter 831752-001
HP USB Type-C to RJ-45 adapter 855560-001
Power cord (3-pin, C5, black, 1.00-m), for use in:
Australia 213356-013
Denmark 213353-013
Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway and Sweden) 213350-014
Israel 398063-008
North America 213349-015
People’s Republic of China 286497-013
South Africa 361240-007
Switzerland 213354-013
Taiwan 393313-007
Thailand 285096-012
United Kingdom and Singapore 213351-013
Power cord (C5 duck head, 1.0-m [3.2-ft], 3-wire conductor)
For use in South Korea 907339-001
For use in the United States 907340-001
Rubber Kit (includes rubber feet) 912642-001
Screw Kit 907342-001
Miscellaneous parts 17
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4 Removal and replacement preliminary
requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:
Flat-bladed screw driver
Magnetic screw driver
Phillips P0 screw driver

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
NOTE: As you remove each subassembly from the tablet, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.

Cables and connectors

CAUTION: When servicing the tablet, be sure that cables are placed in their proper locations
during the reassembly process. Improper cable placement can damage the tablet.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear easily.
18 Chapter 4 Removal and replacement preliminary requirements
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Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy.
CAUTION: To prevent damage to the tablet when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity aects the electrostatic voltage levels generated by dierent activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl oor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
Grounding guidelines 19
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Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
Place items on a grounded surface before removing items from their containers.
Always be properly grounded when touching a component or assembly.
Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
Cover the workstation with approved static-shielding material.
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment.
Use conductive eld service tools, such as cutters, screw drivers, and vacuums.
When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam.
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations.
Avoid contact with pins, leads, or circuitry.
Turn o power and input signals before inserting or removing connectors or test equipment.
20 Chapter 4 Removal and replacement preliminary requirements
Page 29
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be
The following grounding equipment is recommended to prevent electrostatic damage:
Antistatic tape
Antistatic smocks, aprons, and sleeve protectors
Conductive bins and other assembly or soldering aids
Nonconductive foam
Conductive tabletop workstations with ground cords of one megohm resistance
Static-dissipative tables or oor mats with hard ties to the ground
Field service kits
eective, the conductive must be worn in contact with the skin.
Static awareness labels
Material-handling packages
Nonconductive plastic bags, tubes, or boxes
Metal tote boxes
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and oor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
Grounding guidelines 21
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5 Removal and replacement procedures for
Authorized Service Provider parts
NOTE: This chapter provides removal and replacement procedures for Authorized Service Provider only
components. Components described in this chapter should only be accessed by an authorized service provider. Accessing these components can damage the computer or void the warranty.
There are as many as 44 screws that must be removed, replaced, and/or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

Bottom cover

Description Spare part number
Bottom cover 907329-001
Before disassembling the computer, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation,
turn the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the bottom cover:
1. Position the computer upside down with the front toward you.
2. Remove the two rubber feet from the top of the bottom cover (1).
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3. Remove the two Phillips PM2.0×5.0 screws (2) and the six Torx T8M2.0×3.0 screws (3) that
secure the bottom cover to the computer.
4. Insert a tool into the bottom right corner and pry the cover loose (1).
5. Remove the bottom cover (2).
Reverse this procedure to install the bottom cover.
Bottom cover 23
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Battery

Description Spare part number
Battery, 3-cell, 58-WHr, 5.02-AHr, Li-ion (includes cable) 859356-855
Before removing the battery, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation,
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
4. Remove the bottom cover (see Bottom cover on page 22).
WARNING! To reduce potential safety issues, use only the battery provided with the computer, a
replacement battery provided by HP, or a compatible battery purchased from HP.
CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information.
To prevent loss of information, save your work or shut down the computer through Windows before removing the battery.
Remove the battery:
turn the computer on, and then shut it down through the operating system.
unplugging the AC adapter from the computer.
1. Release the speaker cable from the routing channel built into the side of the battery (1).
2. Disconnect the battery cable (2) from the system board.
3. Remove the four Phillips PM2.0×3.0 screws (3) that secure the battery to the computer.
4. Remove the battery (4).
Reverse this procedure to install the battery.
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WLAN module

Description Spare part number
Intel Dual band wireless-AC 8265 802.11AC 2x2 WiFi + BT 4.2 Combo Adaptor (non-vPro) 910264-855
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation,
turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 22).
5. Disconnect the battery cable from the system board (see Battery on page 24).
Remove the WLAN module:
1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”.
The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2”.
2. Remove the Phillips PM2.0×2.7 screw (2) that secures the WLAN module to the computer. (The WLAN
module tilts up.)
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.
WLAN module 25
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NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, protective
sleeves should be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
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Solid-state drive

Description Spare part number
512-GB, PCIe-3×4, NVMe solid-state drive supporting TLC 847110-009
256-GB, PCIe-3×4, NVMe solid-state drive supporting TLC 847109-011
128-GB, PCIe-3×4, NVMe solid-state drive supporting TLC 912322-002
1-TB, PCIe-3×4, NVMe solid-state drive supporting TLC 865697-001
Before removing the solid-state drive, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation,
turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 22).
5. Disconnect the battery cable from the system board (see Battery on page 24).
Remove the solid-state drive:
1. Remove the PM2.0×3.0 screw (1) that secures the solid-state drive to the computer. (The solid-state
drive tilts up.)
2. Remove the solid-state drive (2) by pulling the drive away from the slot at an angle.
Reverse this procedure to install the solid-state drive.
Solid-state drive 27
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Heat sink fan

Description Spare part number
Heat sink fan (includes cable) 907333-001
NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side
of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are aected by high external temperatures, system power consumption, power management/battery conservation congurations, battery fast charging, and software requirements. Exhaust air is displaced through the ventilation grill located on the left side of the computer.
Before removing the fan, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation,
turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 22).
5. Disconnect the battery cable from the system board (see Battery on page 24).
Remove the heat sink fan:
1. Disconnect the fan cable (1) from the system board.
2. Remove the two Phillips PM2.0×3.0 screws (2) that secure the fan to the computer.
3. Remove the fan (3).
Reverse this procedure to install the heat sink fan.
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Audio/USB board

Description Spare part number
Audio/USB board 907336-001
Audio/USB board cable 907331-001
Before removing the audio/USB board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation,
turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Disconnect the battery cable from the system board (see Battery on page 24).
Remove the audio/USB board:
1. Release the zero insertion force (ZIF) connector (1) to which the cable is attached, and then
disconnect the cable from the audio/USB board.
2. Remove the Phillips PM2.0×2.5 screw (2) that secures the audio/USB board to the computer.
3. Remove the audio/USB board from the computer (3).
Reverse this procedure to install the audio/USB board.
Audio/USB board 29
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Speaker, rear left

Description Spare part number
Speaker, rear left (includes cable) 907344-001
Before removing the rear left speaker, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation,
turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 22).
5. Disconnect the battery cable from the system board (see Battery on page 24).
Remove the rear left speaker:
1. Disconnect the speaker cable (1) from the system board.
2. Remove the two Phillips PM2.0×3.5 screws (2) that secure the speaker to the computer.
3. Remove the speaker (3).
Reverse this procedure to install the rear left speaker.
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Speakers, front

Description Spare part number
Speakers, front (include left and right speakers and cables) 907343-001
Before removing the front speakers, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation,
turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 22).
5. Remove the battery (see Battery on page 24).
Remove the front speakers:
1. Remove the RTC battery cable from clip in the right speaker (1).
2. Disconnect both speaker cables (2) from the system board (to avoid system board damage, see step 5).
3. Remove the two Phillips PM2.0×3.5 screws (3) and the two Phillips PM1.6×2.0 screws (4) that
secure the speakers to the computer.
4. Remove the speakers (5).
Speakers, front 31
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5. To avoid damage to the system board, press down on the location as shown by callout (1) in the
following image when disconnecting the right front speaker cable (2).
Reverse this procedure to install the front speakers.
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TouchPad

Description Spare part number
TouchPad 907338-001
TouchPad cable 907332-001
Before removing the TouchPad, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation,
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 22).
5. Remove the battery (see Battery on page 24).
Remove the TouchPad:
1. Release the zero insertion force (ZIF) connector (1) to which the TouchPad cable is attached, and then
2. Remove the ve Phillips PM2.0×2.0 screws (2) that secure the TouchPad to the computer.
turn the computer on, and then shut it down through the operating system.
disconnect the cable from the TouchPad.
3. Remove the TouchPad and cable (3).
Reverse this procedure to install the TouchPad.
TouchPad 33
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Power button board

Description Spare part number
Power button board 907337-001
Power button board cable 907330-001
Before removing the power button board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation,
turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 22).
5. Remove the battery (see Battery on page 24).
Remove the power button board:
1. Release the zero insertion force (ZIF) connector (1) to which the cable is attached, and then
disconnect the cable from the power button board.
2. Remove the Phillips PM2.0×1.2 screw (2) that secures the board to the computer.
3. Lift the cable to disengage the adhesive that secures the cable to the computer (3).
4. Remove the power button board from the computer (4).
Reverse this procedure to install the power button board.
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RTC battery

Description Spare part number
RTC battery 907341-001
Before removing the RTC battery, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation,
turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 22).
5. Remove the battery (see Battery on page 24).
Remove the RTC battery:
1. Disconnect the battery cable from the system board (1) (to avoid system board damage, see caution and
associated image that follows step 2).
RTC battery 35
Page 44
2. Remove the RTC battery from the computer (2).
CAUTION: To avoid damage to the system board, press down on the location as shown by callout (1) in
the following image when disconnecting the RTC battery cable (3).
Reverse this procedure to install the RTC battery.
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System board

Description Spare part number
System board equipped with processor, a graphics subsystem with UMA memory and replacement thermal material:
Intel Core i7-7500U processor, 16 GB of system memory, and the Windows 10 Professional operating system 907558-601
Intel Core i7-7500U processor, 16 GB of system memory, and a non-Windows operating system 907558-001
Intel Core i7-7500U processor, 8 GB of system memory, and the Windows 10 Professional operating system 907559-601
Intel Core i7-7500U processor, 8 GB of system memory, and a non-Windows operating system 907559-001
Intel Core i5-7200U processor, 8 GB of system memory, and the Windows 10 Professional operating system 907560-601
Intel Core i5-7200U processor, 8 GB of system memory, and a non-Windows operating system 907560-001
Intel Core i5-7200U processor, 4 GB of system memory, and the Windows 10 Professional operating system 907561-601
Intel Core i5-7200U processor, 4 GB of system memory, and a non-Windows operating system 907561-001
Before removing the system board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 22).
5. Remove the battery (see Battery on page 24).
6. Remove the fan (see Heat sink fan on page 28).
When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board:
WLAN module (see WLAN module on page 25)
Solid-state drive (see Solid-state drive on page 27)
Heat sink (see Heat sink on page 41)
Remove the system board:
1. Disconnect the following cables from the system board:
(1) Display cable (ZIF connector)
(2) Audio cable (ZIF connector)
System board 37
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2. Disconnect the following cables from the system board:
(1) RTC battery cable (to avoid system board damage, see caution and associated image that follows
this step)
(2) Right front speaker cable (to avoid system board damage, see caution and associated image that follows this step)
(3) Right rear speaker cable
(4) Rear fan cable
(5) Webcam cable
(6) Touch pad cable (ZIF connector)
(7) Keyboard cable (ZIF connector)
(8) Backlight cable (ZIF connector)
(9) Power button board cable (ZIF connector)
(10) Left front speaker
38 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
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3. To avoid damage to the system board, press down on the location as shown by callout (1) in the
following image when disconnecting the right front speaker cable (2) and the RTC battery cable (3).
4. Remove the two Phillips PM2.0×2.5 screws (1) and the Phillips PM2.0×1.2 broad head screw (2) that
secures the system board to the computer.
5. Lift the front edge system board (1) until it rests at an angle.
System board 39
Page 48
6. Remove the system board (2) by sliding it up and forward at an angle.
Reverse this procedure to install the system board.
Note that you can reuse the long strip of Mylar (193 mm × 35 mm × 0.1 mm) that adheres to the system board shown in the following image.
40 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Page 49

Heat sink

NOTE: The heat sink spare part kit includes replacement thermal material.
Description Spare part number
Heat sink (includes replacement thermal material) 907557-001
Before removing the heat sink, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation,
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
4. Remove the bottom cover (see Bottom cover on page 22), and then remove the following components:
Remove the heat sink:
turn the computer on, and then shut it down through the operating system.
unplugging the AC adapter from the computer.
a. Battery (see Battery on page 24).
b. Fan (see Heat sink fan on page 28).
c. System board (see System board on page 37).
1. Position the system board upside down.
2. Loosen the three captive Phillips screws (1) that secure the heat sink to the system board.
NOTE: Due to the adhesive quality of the thermal material located between the heat sink and system
board components, it may be necessary to move the heat sink from side to side to detach it.
3. Remove the heat sink (2).
Heat sink 41
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NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system
board each time the heat sink is removed. Thermal paste is used on the heat sink (1) and the processor (2).
Reverse this procedure to install the heat sink.
42 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Page 51

Speaker, right rear

Description Spare part number
Speaker, right rear (includes cable) 907344-001
Before removing the right rear speaker, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation,
turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 22), and then remove the following components:
a. Battery (see Battery on page 24).
b. Fan (see Heat sink fan on page 28).
c. System board (see System board on page 37).
Remove the right rear speaker:
1. Remove the two Phillips PM2.0×3.5 screws (1) that secure the speaker to the computer.
2. Remove the speaker (2).
Reverse this procedure to install the right rear speaker.
Speaker, right rear 43
Page 52

Rear fan

Description Spare part number
Rear fan (includes cable) 907333-001
NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side
of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are aected by high external temperatures, system power consumption, power management/battery conservation congurations, battery fast charging, and software requirements. Exhaust air is displaced through the ventilation grill located on the left side of the computer.
Before removing the rear fan, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation,
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
4. Remove the bottom cover (see Bottom cover on page 22), and then remove the following components:
turn the computer on, and then shut it down through the operating system.
unplugging the AC adapter from the computer.
a. Battery (see Battery on page 24).
b. Fan (see Heat sink fan on page 28).
c. System board (see System board on page 37).
Remove the rear fan:
1. Remove the webcam cable from the channel on the side of the fan (1).
2. Remove the Phillips PM2.0×3.0 screw (2) that secures the fan to the computer.
3. Rotate the side of the fan upward, and then remove the fan (3).
Reverse this procedure to install the rear fan.
44 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Page 53

Display assembly

Description Spare part number
Display assembly (full hinge-up; includes display panel cable, microphones, hinges, webcam, and wireless antenna cables and transceivers)
Before removing the display assembly, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation,
turn the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 22), and then remove the following components:
5. Disconnect the battery cable from the system board (see Battery on page 24).
Remove the display assembly:
1. Open the computer to the interactive position, as shown in the following illustrations.
2. Release the ZIF connector and then disconnect the display cable from the system board (1).
3. Release the ZIF connector and then disconnect the audio cable from the system board (1).
907334-001
Display assembly 45
Page 54
4. Remove the four Phillips PM2.5×4.0 screws that secure the display assembly to the computer.
5. Rotate the display 270 degrees until it is upright as shown in the following image (1).
6. Slide the display assembly forward until the display hinges (2) clear the computer.
Reverse this procedure to install the display assembly.
46 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
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Top cover and keyboard

The top cover and keyboard remain after disassembling the computer. The following table provides keyboard spare part numbers.
NOTE: The top cover/keyboard spare part kit includes the keyboard cable and the keyboard backlight cable.
For use in country or region Spare part number For use in country or region Spare part number
For use in Belgium 907335-A41 For use in Russia 907335-251
For use in Canada 907335-DB1 For use in Saudi Arabia 907335-171
For use in the Czech Republic and Slovakia
For use in Denmark, Finland, and Norway
For use in France 907335-051 For use in Spain 907335-071
For use in Germany 907335-041 For use in Switzerland 907335-BG1
For use in Greece 907335-151 For use in Taiwan 907335-AB1
For use in Israel 907335-BB1 For use in Thaliand 907335-281
For use in Italy 907335-061 For use in Turkey 907335-141
For use in Latin America 907335-161 For use in the United Kingdom
For use in the Netherlands 907335-B31 For use in the United States 907335-001
For use in Portugal 907335-131
907335-FL1 For use in Slovenia 907335-BA1
907335-DH1 For use in South Korea 907335-AD1
907335-031
and Singapore
Top cover and keyboard 47
Page 56

6 Using Setup Utility (BIOS)

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook.

Starting Setup Utility (BIOS)

CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
from operating properly.
Turn on or restart the computer, quickly press esc, and then press f10.

Updating Setup Utility (BIOS)

Updated versions of Setup Utility (BIOS) may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing and troubleshooting the le.

Determining the BIOS version

To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.
HP Support Assistant
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
2. Select My PC, and then select Specications.
Setup Utility (BIOS)
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 48).
2. Select Main, select System Information, and then make note of the BIOS version.
3. Select Exit, select No, and then follow the on-screen instructions.
To check for later BIOS versions, see Downloading a BIOS update on page 49.
48 Chapter 6 Using Setup Utility (BIOS)
Page 57

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
2. Click Updates, and then click Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. If the update is more recent than your BIOS version, make a note of the date, name, or other identier. You may need this information to locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.
BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is complete. If no instructions appear, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
Updating Setup Utility (BIOS) 49
Page 58

7 Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated. This ID code can then be provided to support to help determine how to correct the problem.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you
must use the keyboard attached.
To start HP PC Hardware Diagnostics (UEFI), follow these steps:
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 50.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions.
NOTE: If you need to stop a diagnostic test, press esc.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe les are oered.
There are two options to download HP PC Hardware Diagnostics to a USB device.
Download the latest UEFI version
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.
Download any version of UEFI for a specic product
1. Go to http://www.hp.com/support.
2. Select Get software and drivers.
50 Chapter 7 Using HP PC Hardware Diagnostics (UEFI)
Page 59
3. Enter the product name or number.
– or –
Select Identify now to let HP automatically detect your product.
4. Select your computer, and then select your operating system.
5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version
you want.
Additional BIOS crisis recovery tool
HP provides a BIOS crisis recovery tool through the HP PC Hardware Diagnostics 3-in-1 USB key. This tool can be used by HP authorized service providers to recover systems that have failed due to a corrupted BIOS. For more information about using the 3-in-1 USB key for BIOS crisis recovery, go to http://www.hp.com/go/
techcenter/pcdiags. Additional information is included in the web-based training oered by HP University. See
the modules that cover HP PC Hardware Diagnostics (UEFI).
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 51
Page 60
8 Specications
Metric U.S.
Dimensions
Width 305.66 mm 12.03 in
Depth 217.96 mm 8.58 in
Height 13.79 mm 0.54 in
Weight (equipped with solid-state drive) 1440 g 3.17 lbs
Input power
Operating voltage and current 19.5 V dc @ 2.31 A – 45 W
NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding 240 V rms.
NOTE: The computer operating voltage and current can be found on the system regulatory label.
Temperature
Operating 5°C to 35°C 41°F to 95°F
19.5 V dc @ 3.33 A – 65 W
Nonoperating 20°C to 60°C 4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating 15 m to 3,048 m 50 ft to 10,000 ft
Nonoperating 15 m to 12,192 m 50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range
of temperatures.
52 Chapter 8 Specications
Page 61

9 Backing up, restoring, and recovering

This chapter provides information about the following processes. The information in the chapter is standard procedure for most products.

Creating recovery media and backups

Restoring and recovering your system
For additional information, refer to the HP support assistant app.
Type support in the taskbar search box, and then select the HP Support Assistant app.
or –
Click the question mark icon in the taskbar.
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning any recovery process.
Creating recovery media and backups
The following methods of creating recovery media and backups are available on select products only. Choose the available method according to your computer model.
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For information on creating recovery media, see Creating HP Recovery media (select products only)
on page 53. For information on the recovery options that are available using the recovery media, see Using Windows tools on page 54.
Use Windows tools to create system restore points and create backups of personal information.
For more information, see Recovering using HP Recovery Manager on page 55.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

Creating HP Recovery media (select products only)

If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu, select File Explorer, and then select This PC.
If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also nd contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.
Creating recovery media and backups 53
Page 62
You can use Windows tools to create system restore points and create backups of personal information, see Using Windows tools on page 54.
If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and software programs that were installed at the factory and then congures the settings for the programs. HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.
Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place.
HP Recovery Manager examines the computer and determines the required storage capacity for the media that will be required.
To create recovery discs, your computer must have an optical drive with DVD writer capability, and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high­quality blank USB ash drive.
If your computer does not include an integrated optical drive with DVD writer capability, but you would like to create DVD recovery media, you can use an external optical drive (purchased separately) to create recovery discs. If you use an external optical drive, it must be connected directly to a USB port on the computer; the drive cannot be connected to a USB port on an external device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs for your computer from HP. See the Worldwide Telephone Numbers booklet included with the computer. You can also nd contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.
Be sure that the computer is connected to AC power before you begin creating the recovery media.
The creation process can take an hour or more. Do not interrupt the creation process.
If necessary, you can exit the program before you have nished creating all of the recovery DVDs. HP Recovery Manager will nish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue.
To create HP Recovery media:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Create recovery media, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 55.

Using Windows tools

You can create recovery media, system restore points, and backups of personal information using Windows tools.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get started app.
Select the Start button, and then select the Get started app.
54 Chapter 9 Backing up, restoring, and recovering
Page 63

Restore and recovery

There are several options for recovering your system. Choose the method that best matches your situation and level of expertise:
IMPORTANT: Not all methods are available on all products.
Windows oers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information see the Get started app.
Select the Start button, and then select the Get started app.
If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or applications option (select products only) of HP Recovery Manager to reinstall the individual application or driver.
Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications
If you want to recover the Windows partition to original factory content, you can choose the System Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 55. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 53.
On select products, if you want to recover the computer's original factory partition and content, or if you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 55.
, and then follow the on-screen instructions.
On select products, if you want to remove the recovery partition to reclaim hard drive space, HP Recovery Manager oers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select products only) on page 58.

Recovering using HP Recovery Manager

HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see Creating HP Recovery
media (select products only) on page 53.
What you need to know before you get started
HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer.
IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct
computer issues.
HP Recovery media must be used if the computer hard drive fails. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 53.
To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 53.
If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also nd contact information from the HP
Restore and recovery 55
Page 64
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE: Only the options available for your computer display when you start the recovery process.
System Recovery—Reinstalls the original operating system, and then congures the settings for the programs that were installed at the factory.
Factory Reset—Restores the computer to its original factory state by deleting all information from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that was installed at the factory.
The HP Recovery partition (select products only) allows System Recovery only.
Using the HP Recovery partition (select products only)
The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a recovery USB ash drive. This type of recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps (select products only).
1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery
Environment
- or-
For computers or tablets with keyboards attached, press f11 while the computer boots, or press and hold f11 as you press the power button.
For tablets without keyboards:
Turn on or restart the tablet, and then quickly hold down the volume up button; then select f11.
- or -
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.
2. Select Troubleshoot from the boot options menu.
3. Select Recovery Manager, and then follow the on-screen instructions.
.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.
56 Chapter 9 Backing up, restoring, and recovering
Page 65
1. If possible, back up all personal les.
2. Insert the HP Recovery media, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See Changing the computer boot order on page 57.
3. Follow the on-screen instructions.
Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1. Insert the HP Recovery media.
2. Access the system Startup menu.
For computers or tablets with keyboards attached:
Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
ash drive.
For tablets without keyboards:
Turn on or restart the tablet, and then quickly hold down the volume up button; then select f9.
- or -
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.
3. Select the optical drive or USB ash drive from which you want to boot.
4. Follow the on-screen instructions.
Restore and recovery 57
Page 66
Removing the HP Recovery partition (select products only)
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery
or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition, create HP Recovery media; see Creating HP Recovery media (select products only) on page 53.
NOTE: The Remove Recovery Partition option is only available on products that support this function.
Follow these steps to remove the HP Recovery partition:
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Remove Recovery Partition, and then follow the on-screen instructions.
58 Chapter 9 Backing up, restoring, and recovering
Page 67

10 Power cord set requirements

The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.

Requirements for all countries

The following requirements are applicable to all countries and regions:
The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used.
The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC, as required by the power system of each country or region.
The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer. Requirements for all countries 113
Requirements for specic countries and regions
Country/region Accredited agency Applicable note number
Australia EANSW 1
Austria OVE 1
Belgium CEBC 1
Canada CSA 2
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
Italy IMQ 1
Japan METI 3
The Netherlands KEMA 1
Norway NEMKO 1
The People's Republic of China COC 5
Requirements for all countries 59
Page 68
Country/region Accredited agency Applicable note number
South Korea EK 4
Sweden CEMKO 1
Switzerland SEV 1
Taiwan BSMI 4
The United Kingdom BSI 1
The United States UL 2
1. The exible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set ttings (appliance coupler
and wall plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
2. The exible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) conguration.
3. The appliance coupler, exible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The exible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a two­pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) conguration.
4. The exible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
5. The exible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
60 Chapter 10 Power cord set requirements
Page 69

11 Recycling

When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at
http://www.hp.com/recycle.
61
Page 70

Index

A
AC adapter and battery 4 AC adapter, spare part numbers 17 action keys 12
identifying 11 airplane mode key 12 audio, product description 1 audio-out (headphone)/audio-in
(microphone) jack, identifying 5
audio/USB board
removal 29
spare part number 16, 29 audio/USB board cable
spare part number 16
B
backups 53 battery
removal 24
spare part number 17, 24 BIOS
determining version 48
downloading an update 49
starting the Setup Utility 48
updating 48 Bluetooth label 14 boot order
changing 57 bottom 14 bottom cover
removal 22
spare part number 17, 22 buttons
left TouchPad 8
power 5
right TouchPad 8
C
cables, service considerations 18 camera
identifying 7 camera light, identifying 7 caps lock light, identifying 9 card reader board
spare part number 16
components
bottom 13 display 7 left side 5 right side 4 top 8
computer
major components 15
specications 52 connector, power 4 connectors
service considerations 18
D
display assembly
removal 45
spare part number 16, 45 display panel, product description 1
E
electrostatic discharge 19 equipment guidelines 21 esc key, identifying 11
F
fan, rear
removal 44
spare part number 44 fn key, identifying 11
G
graphics, product description 1 grounding guidelines 19 guidelines
equipment 21
grounding 19
packaging 20
transporting 20
workstation 20
H
heat sink
removal 41
spare part number 16
spare part numbers 41
heat sink fan
removal 28 spare part number 16, 28
HP PC Hardware Diagnostics (UEFI)
using 50
HP Recovery Manager
correcting boot problems 57 starting 56
HP Recovery media
creating 53 recovery 56
HP Recovery partition
recovery 56 removing 58
HP USB Type-C to HDMI adapter,
spare part number 17
HP USB Type-C to RJ-45 adapter,
spare part number 17
HP USB Type-C to VGA adapter, spare
part number 17
I
infrared camera
identifying 7 infrared camera light, identifying 7 internal media cards, product
description 2
internal microphones, identifying 7
J
jacks
audio-out (headphone)/audio-in
(microphone) 5
K
keyboard
removal 47
spare part numbers 47 keys
action 11
airplane mode 12
esc 11
fn 11
Windows 11
62 Index
Page 71
L
labels
Bluetooth 14 regulatory 14 serial number 14 service 14 wireless certication 14 WLAN 14
lights
AC adapter and battery light 4 caps lock 9 mute 9 power 6
M
memory, product description 1 microphone
product description 1 minimized image recovery 56 minimized image, creating 55 model name 1 mute light, identifying 9
O
operating system, product
description 2
original system recovery 55
P
packaging guidelines 20 plastic parts, service
considerations 18
ports
product description 2
USB 3.x port with HP Sleep and
Charge 5
USB Type-C power connector and
Thunderbolt port 4
power button board
removal 34
spare part number 16, 34 power button board cable
spare part number 16 power button, identifying 5 power connector, identifying 4 power cord
set requirements 59
spare part numbers 17 power lights, identifying 6 power requirements, product
description 2
primary storage, product
description 1 processor, product description 1 product description
audio 1 display panel 1 graphics 1 internal media cards 2 memory 1 microphone 1 operating system 2 ports 2 power requirements 2 primary storage 1 processors 1 product name 1 security 2 sensors 2 serviceability 3 solid-state drive 1 video 1
wireless 1 product name 1 product name and number,
computer 14
R
rear fan
removal 44
spare part number 44 recover
options 55 recovery
discs 54, 56
HP Recovery Manager 55
media 56
starting 56
supported discs 54
system 55
USB ash drive 56
using HP Recovery media 54 recovery media
creating 53
creating using HP Recovery
Manager 54
recovery partition
removing 58 regulatory information
regulatory label 14
wireless certication labels 14
removal/replacement procedures
22
RTC battery
removal 35 spare part number 35 spare part numbers 16
Rubber Kit, spare part number 17
S
Screw Kit, spare part number 17 security, product description 2 sensors, product description 2 serial number 14 serial number, computer 14 service considerations
cables 18 connectors 18
plastic parts 18 service labels, locating 14 serviceability, product description 3 sleeve, spare part number 17 solid-state drive
product description 1
removal 27
spare part numbers 16, 27 speaker, rear left
removal 30
spare part number 30 speaker, right rear
removal 43
spare part number 43 speakers
identifying 10
spare part number 16 speakers, front
removal 31
spare part number 31 speakers, identifying 13 supported discs, recovery 54 system board
removal 37
spare part numbers 16, 37 system recovery 55 system restore point
creating 54 system restore point, creating 53
T
Thunderbolt
identifying USB Type-C 4
Index 63
Page 72
tools required 18 top cover, spare part numbers 16 TouchPad
buttons 8 removal 33 spare part number 16, 33
TouchPad cable
spare part number 16 TouchPad zone, identifying 8 transporting guidelines 20 traveling with the computer 14
U
USB 3.x port with HP Sleep and
Charge, identifying 5
USB Type-C power connector and
Thunderbolt port, identifying 4
USB Type-C to USB Type A dongle,
spare part number 17
USB-to-Gigabit RJ-45 adapter, spare
part number 17
V
vents, identifying 5, 13 video, product description 1
W
Windows
system restore point 53, 54 Windows key, identifying 11 Windows tools
using 54 wireless certication label 14 wireless, product description 1 WLAN antennas, identifying 7 WLAN device 14 WLAN label 14 WLAN module
removal 25
spare part numbers 16, 25 workstation guidelines 20
64 Index
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