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Hardware Reference Guide
HP RP7 Retail System Model 7800
Second Edition (November 2012)
Document Part Number: 697971-002
About This Book
This guide provides basic information for upgrading this computer model.
WARNING!Text set off in this manner indicates that failure to follow directions could result in bodily
harm or loss of life.
CAUTION:Text set off in this manner indicates that failure to follow directions could result in
damage to equipment or loss of information.
NOTE:Text set off in this manner provides important supplemental information.
ENWWiii
iv About This BookENWW
Table of contents
1 Product Features ............................................................................................................................................ 1
Standard Features ................................................................................................................................ 1
Optional HP RP7 Accessories .............................................................................................................. 2
Front Panel Controls ............................................................................................................................ 4
Using the On-Screen Display Menu ..................................................................................................... 4
Calibration for Windows 7 and POSReady 7 ..................................................................... 59
Calibration for Windows XP ............................................................................................... 59
Configuring the MSR and VFD Customer Display ............................................................................. 59
Configuring Powered Serial Ports ...................................................................................................... 60
ENWWv
Appendix A Troubleshooting .......................................................................................................................... 61
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes ................................................ 61
Appendix B Electrostatic Discharge .............................................................................................................. 64
Index ................................................................................................................................................................... 67
viENWW
1Product Features
Standard Features
The HP RP7 Retail System features include:
Designed for long-term deployment within general retail, hospitality, and other retail markets
●
Choice of associate facing touchscreen:
●
15” Resistive
◦
15” Projective Capacitive
◦
17” Projective Capacitive
◦
Cable management features
●
Water and dust resistant touch screens
●
Flexible use with display tilt and height adjustments
●
Three optional peripherals that can be integrated:
●
HP Retail Integrated Dual-Head MSR
◦
HP Retail Integrated Fingerprint Reader
◦
HP Retail Integrated Webcam
◦
Customer-facing two-line VFD (Vacuum Florescent Display); standard on select models (VFD
●
can be mounted to the RP7 or mounted on a separate stand)
Customer-facing 10.4” LCD Display; optional (cannot be used in conjunction with the two-line
●
VFD)
Processor choices
●
ENWWStandard Features1
Chipset choices
●
●DDR3 memory
Operating system choices
●
Integrated NIC and WiFi (some models)
●
●USB+PWR and cash drawer ports
●Hard drive and SSD choices
RAID level 0,1 capable (RAID 1 can be HP factory preconfigured)
●
Manageability tools
●
●Secure USB port (security screw provided)
Energy Star 5 qualified, EU Compliant, RoHS2 Compliant
●
87% energy efficient internal power supply adapter
●
HP Limited Warranty, 3/3/3 standard: 3 years parts, 3 years labor, and 3 years on-site services
●
Optional HP RP7 Accessories
The following HP RP7 accessories are available from HP.
NOTE: The serial ports can be configured as 5V or 12V powered serial ports. Refer to
Powered Serial Ports on page 60 for more information.
NOTE: The 24-volt Powered USB connector and the 12-volt Powered USB connector are keyed
differently as a precaution to prevent connection errors.
NOTE: You must peel off the metallic tape over the cash drawer connector to connect a cash
drawer.
CAUTION: The cash drawer connector is similar in size and shape to a modem jack. To avoid
damage to the computer, DO NOT plug a network cable into the cash drawer connector.
CAUTION: Do not connect any device other than the HP Retail RP7 10.4” Customer Display to the
DC Out Power Connector.
10Line-In Audio Connector (blue)
11Parallel Port
13Serial Ports 5V/12V
Configuring
6Chapter 1 Product FeaturesENWW
2Hardware Upgrades
Tools Needed
A Phillips, Torx, or flat blade screwdriver is needed for most of the procedures described in this guide.
Warnings and Cautions
Before performing upgrades be sure to carefully read all of the applicable instructions, cautions, and
warnings in this guide.
WARNING!To reduce the risk of personal injury from electrical shock, hot surfaces, or fire:
Disconnect the power cord from the wall outlet and allow the internal system components to cool
before touching.
Do not plug telecommunications or telephone connectors into the network interface controller (NIC)
receptacles.
Do not disable the power cord grounding plug. The grounding plug is an important safety feature.
Plug the power cord in a grounded (earthed) outlet that is easily accessible at all times.
To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation,
setup, posture, and health and work habits for computer users, and provides important electrical and
mechanical safety information. This guide is located on the Web at
http://www.hp.com/ergo.
WARNING!Energized and moving parts inside.
Disconnect power to the equipment before removing the enclosure.
Replace and secure the enclosure before re-energizing the equipment.
CAUTION:Static electricity can damage the electrical components of the computer or optional
equipment. Before beginning these procedures, ensure that you are discharged of static electricity by
briefly touching a grounded metal object. See
information.
When the computer is plugged into an AC power source, voltage is always applied to the system
board. You must disconnect the power cord from the power source before opening the computer to
prevent damage to internal components.
Electrostatic Discharge on page 64 for more
Mounting the RP7 to a Wall or Swing Arm
The RP7 can be attached to a wall, swing arm, or other mounting fixture. This RP7 supports the
VESA industry standard 100 mm spacing between mounting holes.
ENWWTools Needed7
This apparatus is intended to be supported by UL or CSA Listed wall mount bracket. HP recommends
that you use an HP Quick Release mounting bracket for wall mounting (part number EM870AA).
CAUTION:To attach a third-party mounting solution to the RP7, four 4 mm, 0.7 pitch, and 10 mm
long screws are required. Longer screws must not be used because they may damage the system. It
is important to verify that the manufacturer’s mounting solution is compliant with the VESA standard
and is rated to support the weight of the system.
Installing the RP7 Adjustable Stand
NOTE:This section provides instructions for installing the RP7 Adjustable Stand if the stand was
purchased separately.
1.Turn off the computer properly through the operating system, then turn off any external devices.
2.Disconnect the power supply from the rear I/O connector and from the power outlet.
CAUTION:Regardless of the power-on state, voltage is always present on the system board
as long as the system is plugged into an active AC outlet. You must disconnect the power cord
to avoid damage to the internal components of the computer.
3.Disconnect all cables from the rear I/O connectors.
8Chapter 2 Hardware UpgradesENWW
4.Pull the power supply cover back then lift if up and off the unit.
5.Remove the decorative panel on the rear of the unit by gently prying the panel away from the
base at the tab locations on the top and sides of the panel as indicated below (1). Then pull the
top of the panel away from the base (2) and push straight down on the panel to release the
bottom tabs (3).
ENWWInstalling the RP7 Adjustable Stand9
6.Slide down the two levers on the upper corners of the rear I/O panel (1) and rotate the cover off
(2).
7.Attach the RP7 display head to the stand's mounting bracket by aligning the slots on the display
head with the hooks on the mounting bracket and sliding the display down (1). Install the three
screws included with the stand through the mounting bracket and into the display head to secure
it in place (2).
10Chapter 2 Hardware UpgradesENWW
8.Slide the mounting bracket cover down over the stand's mounting bracket.
9.Rotate open the small door at the base of the power supply housing (1) and slide the power
supply brick into the housing (2).
NOTE:Make sure that the side of the power supply with the label and rubber foot are facing
the front of the unit when sliding in the power supply.
ENWWInstalling the RP7 Adjustable Stand11
10. Close the small door at the base of the power supply housing (1). Route the power supply cord
through side of the base, then out through the center of the base (2) and up through the cable
retainer on the neck of the stand. Insert the cord into the cable retainer clip next to the power
port (3) and connect the cord to the DC In power port.
11. Route the AC power cord through the bottom of the stand's base, then through the cavity inside
the base and connect the cord to the power supply brick. Insert the cord into the cable retainer
clip on the side of the base and connect the other end of the cord to an electrical outlet.
12Chapter 2 Hardware UpgradesENWW
12. Snap the decorative panel back onto the rear of the base.
13. Replace the power supply cover by lowering it down over the neck of the base then sliding it
back until it snaps in place.
ENWWInstalling the RP7 Adjustable Stand13
14. Replace the rear I/O cover by placing the hooks on the bottom of the cover into the slots on the
bottom of the chassis (1). Then rotate the top of the I/O cover up so that it snaps securely onto
the chassis (2).
15. You can adjust the monitor stand height and tilt to a variety of positions. Choose a position that
is the most ergonomically appropriate for your usage.
Routing Cables to External Devices
1.Turn off the computer properly through the operating system, then turn off any external devices.
2.Disconnect the power cord from the power outlet.
CAUTION:Regardless of the power-on state, voltage is always present on the system board
as long as the system is plugged into an active AC outlet. You must disconnect the power cord
to avoid damage to the internal components of the computer.
14Chapter 2 Hardware UpgradesENWW
3.Slide down the two levers on the upper corners of the rear I/O panel (1) and rotate the cover off
(2).
4.Pull the power supply cover back then lift if up and off the unit.
ENWWRouting Cables to External Devices15
5.Remove the decorative panel on the rear of the unit by gently prying the panel away from the
base at the tab locations on the top and sides of the panel as indicated below (1). Then pull the
top of the panel away from the base (2) and push straight down on the panel to release the
bottom tabs (3).
6.Route the cables underneath the rear of the base, then through the hole in the center of the
base, then up through the cable retainer on the neck of the stand and into the appropriate I/O
port.
CAUTION:Be sure that the power cord is secured by the retainer clip next to the DC In power
connector on the rear I/O so that the cord does not get pulled out of the connector.
16Chapter 2 Hardware UpgradesENWW
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