HP Pro Slate 8 Maintenance And Service Manual

HP Pro Slate 8 Tablet

Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.

Android is a trademark of Google, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: January 2015

Document Part Number: 783334-001

Product notice

This guide describes features that are common to most models. Some features may not be available on your tablet.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this tablet, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a refund subject to the refund policy of your place of purchase.

For any further information or to request a full refund of the tablet, please contact your local point of sale (the seller).

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identification ................................................................................................................. 2

3 Illustrated parts catalog ................................................................................................................................ 3

Locating the serial number, product number, and model number ...................................................................... 3

Tablet major components ..................................................................................................................................... 4

Miscellaneous parts ............................................................................................................................................... 5

Sequential part number listing .............................................................................................................................. 6

4 HP Touchpoint Manager software ................................................................................................................... 9

5 Removal and replacement preliminary requirements ..................................................................................... 10

Tools required ...................................................................................................................................................... 10

Service considerations ........................................................................................................................................ 10

Plastic parts ....................................................................................................................................... 10

Cables and connectors ...................................................................................................................... 10

Grounding guidelines ........................................................................................................................................... 10

Electrostatic discharge damage ....................................................................................................... 10

Packaging and transporting guidelines ......................................................................... 12

Workstation guidelines ................................................................................ 12

6 Removal and replacement procedures ........................................................................................................... 14

Tablet component replacement procedures ...................................................................................................... 14

Back cover ............................................................................................................................................................ 14

Battery ................................................................................................................................................................. 15

Rear-facing webcamera ...................................................................................................................................... 16

Front-facing webcamera ..................................................................................................................................... 17

Top speaker ......................................................................................................................................................... 19

Antenna board ..................................................................................................................................................... 20

LCM bracket ......................................................................................................................................................... 21

Audio jack ............................................................................................................................................................. 22

Docking charger ................................................................................................................................................... 23

System board ....................................................................................................................................................... 24

Bottom speaker ................................................................................................................................................... 26

7 Specifications ............................................................................................................................................. 28

8 Backing up and recovering your data ............................................................................................................. 29

Updating apps, widgets, and the operating system ........................................................................................... 29

Back up and reset ................................................................................................................................................ 29

Factory data reset ............................................................................................................................................... 29

Resetting with the tablet turned on ................................................................................................. 29

Resetting with the tablet turned off ................................................................................................. 30

9 Power adapter requirements ........................................................................................................................ 31

Requirements for all countries ........................................................................................................................... 31

Requirements for specific countries and regions ............................................................................................... 31

10 Recycling .................................................................................................................................................. 33

Index ............................................................................................................................................................. 34

1 Product description

Category Description

Product Name HP Pro Slate 8 Tablet

Processor Qualcomm Snapdragon APQ8074 Quad core

Panel 7.8 in display, 2048 x 1536 Full High Definition wide view capacitive; 4:3 Aspect Ratio with 10-

point capacitive touch, auto rotate (selectable), tempered glass, anti-smudge TouchScreen display assembly

Memory 2 GB RAM memory, integrated onto system board

Storage 16 GB eMMC, integrated onto system board

32 GB eMMC, integrated onto system board

Supports external Micro SD up to 32 GB

Audio and video Seven microphones

Two speakers

8.0 MP full-frame HD video, rear-facing webcamera with low-light capability

2.0 MP full-frame HD video,front-facing webcamera with low-light capability

Supports MP3, Ogg, FLAC, AAC, and AMR audio formats

Supports CTIA headset only

Sensor Accelerometer/G-sensor

Wireless networking Integrated wireless option: WLAN 802.11 b/g/n (n is select models only) with one antenna

Bluetooth®: 4.0+LE with Apt-X and security support required

WWAN (select models only)

Qualcomm Gobi LTE EU Card ME906E

External expansion Integrated micro SD Card Reader expandable to 32 GB

Ports

●

Audio: headphone jack, 3.5 mm

●

Micro SD Card Reader

●

Micro USB 2.0

Power requirements 5.53 Ah, Li-ion battery, USB charging

10W, 2.0 type-b USB adapter with Micro USB cable and localized cable plug support

Operating system Preinstalled: Android 4.4 KitKat

Serviceability End user replaceable parts:

●

AC adapter

●

USB cable

2 External component identification

Item Component Item Component

(1) Audio-out (headphone) (6) Power button

(2) Front-facing webcamera (7) Volume control button

(3) Docking charger (8) Speaker

(4) SIM card slot (select models only) (9) USB 2.0 port

(5) SD card reader

2 Chapter 2 External component identification

3 Illustrated parts catalog

Locating the serial number, product number, and model number

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your tablet, go to

http://partsurfer.hp.com, select your country or region, and then

follow the on-screen instructions.

The model number (1) and serial number of your tablet are located on the back cover of the tablet. You may need the information when you travel internationally or when you contact support.

Locating the serial number, product number, and model number 3

Tablet major components

Item Component Spare part number

(1) Back cover 793487-001

(2) Battery, 3000 mAh, USB-charging (includes cable) 798958-001

(3) Rear-facing webcamera (includes cable) 793500-001

(3) Front-facing webcamera (includes cable) 793499-001

(4) Speaker Kit, top speaker (includes cable) 793496-001

(5) LCM bracket (spared with the Plastics Kit) 793491-001

(6) Rear-facing webcamera (includes cable) 793500-001

(7) Antenna board (includes cable and transceiver)

For models with WWAN capability 793486-001

For models without WWAN capability 808433-001

(7) and (8)

Speaker rubber protector 796792-001

(9) FPC cable (spared with Outer Ring/Metal Sheet) 806365-001

(10) GPS cable (spared with WWAN module, select models only) 791396-001

(11) SD card tray (spared with the Plastics Kit) 793491-001

4 Chapter 3 Illustrated parts catalog

Item Component Spare part number

(12) System board

System board equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz

Graphics Chipset, 2GB RAM memory, and 16 GB eMMC hard drive

793497-001

System board equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz

Graphics Chipset, 2GB RAM memory, and 32 GB eMMC hard drive

793498-001

System board equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz

Graphics Chipset, 2 GB RAM memory, and 16 GB eMMC hard drive for models with WWAN capability

800051-001

System board equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz

Graphics Chipset, 2 GB RAM memory, and 32 GB eMMC hard drive for models with WWAN capability

800052-001

(13) Audio jack 793489-001

(14) Audio cable 793489-001

(15) Speaker Kit, bottom speaker (includes cable) 793495-001

(16) 7.8 in, LED, TouchScreen, display panel assembly 793492-001

Miscellaneous parts

Component Spare part number

10W, 2.0 type-b USB adapter with Micro USB cable 793486-001-001

10W, 2.0 type-b USB adapter with Micro USB cable and localized cable plug support

For use only in Latin America 798685-001

For use only in Australia 798685-002

For use only in the United Kingdom 798685-003

For use only in India 798685-005

For use only in the People’s Republic of China 798685-006

For use only in North America 798685-008

For use only in Europe 798685-009

For use only in Brazil 795552-012

For use only in S. Korea 798685-014

18W POGO adapter

For use only in Latin America 795552-001

For use only in Australia 795552-002

For use only in the United Kingdom 795552-003

For use only in India 795552-005

For use only in the People’s Republic of China 795552-006

For use only in North America 795552-008

Miscellaneous parts 5

Component Spare part number

For use only in Europe 795552-009

For use only in Brazil 795552-012

For use only in S. Korea 795552-014

Docking charger 808818-001

HP Pro Slate 8 equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics Chipset, 2GB

RAM memory, and 16 GB eMMC hard drive

793497-001

Not for use in the People's Republic of China 805902-001

For use only in the People's Republic of China 805906-001

For use in North America 809057-001

HP Pro Slate 8 equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics Chipset, 2GB RAM memory, and 32 GB eMMC hard drive

793498-001

Not for use in the People's Republic of China 805903-001

For use only in the People's Republic of China 805907-001

For use in North America 809058-001

HP Pro Slate 8 equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics Chipset, 2GB RAM memory, and 16 GB eMMC hard drive for models with WWAN capability

800051-001

Not for use in the People's Republic of China 805904-001

HP Pro Slate 8 equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics Chipset, 2GB RAM memory, and 32 GB eMMC hard drive for models with WWAN capability

800052-001

Not for use in the People's Republic of China 805905-001

Outer ring and metal sheet

For models with WWAN capability 806365-001

For models without WWAN capability 808085-001

Q-Pen 793490-001

Screw Kit 793494-001

Volume/power button 793488-001

WWAN module, ME906E LT4112 LTE/HPSA+ 791396-001

Sequential part number listing

Spare part number Description

743820-001 10W, 2.0 type-b USB adapter with Micro USB cable

791396-001 WWAN module, ME906E LT4112 LTE/HPSA+

793486-001 Antenna board (includes cable and transceiver) for models with WWAN capability

6 Chapter 3 Illustrated parts catalog

Spare part number Description

793487-001 Back cover

793488-001 Volume/power button

793489-001 Audio jack

793490-001 Q-Pen

793491-001 Plastics Kit

793492-001 7.8 in, LED, TouchScreen, display panel assembly

793493-001 Rubber Kit

793494-001 Screw Kit

793495-001 Speaker Kit, Top speaker (includes cable)

793496-001 Speaker Kit, Bottom speaker (includes cable)

793497-001 System board equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics Chipset, 2GB

RAM memory, and 16 GB eMMC hard drive

793498-001 System board equipped with Qualcomm Snapdragon APQ8074 Quad core 2.3GHz Graphics Chipset, 2GB

RAM memory, and 32 GB eMMC hard drive

793499-001 Front-facing webcamera (includes cable)

793500-001 Rear-facing webcamera (includes cable)

795552-001 18W POGO adapter for use only in Latin America

795552-002 18W POGO adapter for use only in Australia

795552-003 18W POGO adapter for use only in the United Kingdom

795552-005 18W POGO adapter for use only in India

795552-006 18W POGO adapter for use only in the People’s Republic of China

795552-008 18W POGO adapter for use only in North America

795552-009 18W POGO adapter for use only in Europe

795552-012 18W POGO adapter for use only in Brazil

795552-014 18W POGO adapter for use only in S. Korea

798685-001 10W 2.0 type-b USB adapter with Micro USB cable and localized cable plug support for use in Latin

America

798685-002 10W 2.0 type-b USB adapter with Micro USB cable and localized cable plug support for use in Australia

798685-003 10W 2.0 type-b USB adapter with Micro USB cable and localized cable plug support for use in the United

Kingdom

798685-005 10W 2.0 type-b USB adapter with Micro USB cable and localized cable plug support for use in India

798685-006 10W 2.0 type-b USB adapter with Micro USB cable and localized cable plug support for use in the People’s

Republic of China

798685-008 10W 2.0 type-b USB adapter with Micro USB cable and localized cable plug support for use in North

America

798685-009 10W 2.0 type-b USB adapter with Micro USB cable and localized cable plug support for use in Europe

798685-012 10W 2.0 type-b USB adapter with Micro USB cable and localized cable plug support for use in Brazil

Sequential part number listing 7

+ 28 hidden pages

HP Pro Slate 8 Maintenance And Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual