HP ProLiant DL380 User Manual
HP ProLiant DL380 Generation 3 Server
User Guide
July 2003 (Third Edition)
Part Number 303130-003
© 2003 Hewlett-Packard Development Company, L.P.
Microsoft, MS-DOS, Windows, and Windows NT are trademarks of Microsoft Corporation in the U.S. and
other countries.
Intel and Xeon are trademarks of Intel Corporation in the U.S. and other countries.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained
herein. The information in this document is provided “as is” without warranty of any kind and is subject to
change without notice. The warranties for HP products are set forth in the express limited warranty
statements accompanying such products. Nothing herein should be construed as constituting an additional
warranty.
July 2003 (Third Edition)
Part Number 303130-003
Audience Assumptions
This guide is for the person who installs, administers, and troubleshoots servers. HP assumes you
are qualified in the servicing of computer equipment and trained in recognizing hazards in
products with hazardous energy levels.
3
Contents
Server Component Identification 9
Server Features.....................................................................................................................................9
Front Panel Components....................................................................................................................10
Front Panel LEDs and Buttons........................................................................................................... 11
Rear Panel Components..................................................................................................................... 13
Rear Panel LEDs and Buttons............................................................................................................ 15
System Board Components................................................................................................................ 17
System Maintenance Switch................................................................................................... 18
NMI Switch ............................................................................................................................18
Chassis ID Switch................................................................................................................... 19
DIMM Slots............................................................................................................................ 19
System Board LEDs........................................................................................................................... 20
System LEDs and Internal Health LED Combinations...................................................................... 22
SCSI Backplane Components ............................................................................................................ 24
SCSI Backplane LEDs....................................................................................................................... 25
Hot-Plug SCSI Hard Drive LEDs ......................................................................................................26
Hot-Plug SCSI Hard Drive LED Combinations.................................................................................28
Internal PCI Hot Plug LEDs and Button............................................................................................29
PCI Hot Plug LED Status Combinations ........................................................................................... 30
PCI Riser Cage LED.......................................................................................................................... 31
Remote Management Connector........................................................................................................ 31
Identifying Hot-Plug Fans.................................................................................................................. 32
Hot-Plug Fan LED ............................................................................................................................. 33
Power Converter Module LED .......................................................................................................... 34
Battery-Backed Write Cache Enabler LEDs...................................................................................... 34
Battery-Backed Write Cache Enabler LED Statuses .........................................................................35
Server Operations 37
Powering Up the Server ..................................................................................................................... 37
Powering Down the Server ................................................................................................................ 37
Extending the Server from the Rack ..................................................................................................38
Removing the Access Panel............................................................................................................... 40
Installing the Access Panel ................................................................................................................40
Removing the PCI Riser Cage ........................................................................................................... 40
Installing the PCI Riser Cage............................................................................................................. 42
4 HP ProLiant DL380 Generation 3 Server User Guide
Server Setup 45
Optional Installation Services ............................................................................................................ 45
Rack Planning Resources................................................................................................................... 46
Optimum Environment ......................................................................................................................47
Space and Airflow Requirements ...........................................................................................47
Temperature Requirements..................................................................................................... 48
Power Requirements...............................................................................................................49
Electrical Grounding Requirements........................................................................................50
Rack Warnings................................................................................................................................... 50
Identifying the Contents of the Server Shipping Carton .................................................................... 51
Installing Hardware Options ..............................................................................................................52
Installing the Server into the Rack..................................................................................................... 52
Powering Up and Configuring the Server..........................................................................................62
Installing the Operating System......................................................................................................... 63
Registering the Server........................................................................................................................ 63
Hardware Options Installation 65
Introduction........................................................................................................................................ 65
Processor Option................................................................................................................................ 65
Memory Options ................................................................................................................................ 69
Online Spare Memory Configuration .....................................................................................70
DIMM Installation Guidelines................................................................................................ 70
Installing DIMMs ................................................................................................................... 71
Hot-Plug SCSI Hard Drive Options................................................................................................... 72
SCSI IDs................................................................................................................................. 72
Removing a Hard Drive Blank ............................................................................................... 73
Removing a Hot-Plug SCSI Hard Drive................................................................................. 74
Installing a Hot-Plug SCSI Hard Drive ..................................................................................74
Hot-Plug Tape Drive Option.............................................................................................................. 75
Battery-Backed Write Cache Enabler Option .................................................................................... 77
Redundant Hot-Plug Fans .................................................................................................................. 79
Installation Requirements .......................................................................................................81
Identifying Hot-Plug Fans ...................................................................................................... 81
Installing Redundant Hot-Plug Fans.......................................................................................82
Redundant Hot-Plug AC Power Supply Option................................................................................. 84
DC Power Supply Option ..................................................................................................................87
Expansion Board Options ..................................................................................................................91
Removing Expansion Slot Cover 1......................................................................................... 91
Removing Expansion Slot Covers 2 and 3 .............................................................................92
Installing a Non-Hot-Plug Expansion Board .......................................................................... 94
Installing PCI Hot Plug Expansion Boards............................................................................. 95
Server Cabling 99
Hot-Plug SCSI Hard Drive Cabling...................................................................................................99
Contents 5
Integrated Simplex SCSI Cabling......................................................................................... 100
Integrated Duplex SCSI Cabling .......................................................................................... 101
PCI Simplex SCSI Cabling................................................................................................... 101
PCI Duplex SCSI Cabling .................................................................................................... 102
Installing the SCSI Terminator Board .................................................................................. 103
Removing the SCSI Terminator Board................................................................................. 104
CD-ROM Drive Cabling.................................................................................................................. 105
Diskette Drive Cabling..................................................................................................................... 106
Power Button/LED Cabling ............................................................................................................. 106
PCI Hot Plug Backplane Cabling..................................................................................................... 107
RILOE II Cabling ............................................................................................................................108
Internal Power Cabling .................................................................................................................... 108
External Storage Cabling ................................................................................................................. 109
Server Configuration and Utilities 111
ROM-Based Setup Utility................................................................................................................ 111
Using RBSU ......................................................................................................................... 112
Auto-Configuration Process ................................................................................................. 116
Boot Options......................................................................................................................... 117
Configuring Online Spare Memory ...................................................................................... 118
Re-Entering the Server Serial Number ................................................................................. 118
Redundant ROM Support................................................................................................................. 119
Safety and Security Benefits................................................................................................. 119
Access to Redundant ROM Settings..................................................................................... 119
ROMPaq Utility ............................................................................................................................... 120
System Online ROM Flash Component Utility ...............................................................................121
USB Support ....................................................................................................................................121
SmartStart Software ......................................................................................................................... 122
SmartStart Autorun Menu..................................................................................................... 122
SmartStart Scripting Toolkit................................................................................................. 123
Enterprise Diagnostics LX32 Utility ....................................................................................124
Drivers .............................................................................................................................................124
Option ROM Configuration for Arrays............................................................................................ 124
Management Agents ........................................................................................................................125
Insight Manager 7 ............................................................................................................................ 125
Automatic Server Recovery-2.......................................................................................................... 126
Survey Utility................................................................................................................................... 126
Integrated Management Log ............................................................................................................ 126
Server Specific Troubleshooting 129
Minimum Hardware Configuration..................................................................................................129
Server Error Messages ..................................................................................................................... 130
When the Server Does Not Start...................................................................................................... 130
6 HP ProLiant DL380 Generation 3 Server User Guide
Diagnostic Steps............................................................................................................................... 132
Is the System Power LED Amber?....................................................................................... 134
Is the System Power LED Green? ........................................................................................ 135
Is the External Health LED Green? ...................................................................................... 135
Is the Internal Health LED Green? ....................................................................................... 136
Is the Monitor Displaying Information? ............................................................................... 137
Problems After Initial Boot.............................................................................................................. 137
System Cannot Load SmartStart........................................................................................... 138
SmartStart Fails During Installation ..................................................................................... 138
SmartStart Cannot Load Operating System.......................................................................... 139
ROMPaq Disaster Recovery ............................................................................................................ 139
Other Information Resources........................................................................................................... 140
Battery Replacement 141
Regulatory Compliance Notices 143
Regulatory Compliance Identification Numbers.............................................................................. 143
Federal Communications Commission Notice................................................................................. 144
FCC Rating Label................................................................................................................. 144
Class A Equipment ...............................................................................................................144
Class B Equipment ...............................................................................................................145
Declaration of Conformity for Products Marked with the FCC Logo, United States Only ............. 145
Modifications ...................................................................................................................................146
Cables............................................................................................................................................... 146
Mouse Compliance Statement..........................................................................................................146
Canadian Notice (Avis Canadien).................................................................................................... 146
European Union Notice.................................................................................................................... 147
Japanese Notice................................................................................................................................ 148
BSMI Notice ....................................................................................................................................148
Laser Device Notices ....................................................................................................................... 148
Laser Safety Warnings.......................................................................................................... 149
Compliance with CDRH Regulations................................................................................... 149
Compliance with International Regulations..........................................................................149
Laser Product Label.............................................................................................................. 149
Laser Information ................................................................................................................. 150
Battery Replacement Notice ............................................................................................................150
Electrostatic Discharge 151
Preventing Electrostatic Discharge .................................................................................................. 151
Grounding Methods to Prevent Electrostatic Discharge .................................................................. 152
Server Specifications 153
Server Specifications........................................................................................................................153
Environmental Specifications .......................................................................................................... 154
Contents 7
Technical Support 155
Related Documents .......................................................................................................................... 155
HP Contact Information................................................................................................................... 155
Before You Contact HP ...................................................................................................................155
Acronyms and Abbreviations 157
Index 161
9
Server Component Identification
In This Section
Server Features ......................................................................................................................... 9
Front Panel Components ........................................................................................................10
Front Panel LEDs and Buttons ............................................................................................... 11
Rear Panel Components..........................................................................................................13
Rear Panel LEDs and Buttons ................................................................................................ 15
System Board Components ....................................................................................................17
System Board LEDs ...............................................................................................................20
System LEDs and Internal Health LED Combinations .......................................................... 22
SCSI Backplane Components................................................................................................. 24
SCSI Backplane LEDs............................................................................................................25
Hot-Plug SCSI Hard Drive LEDs........................................................................................... 26
Hot-Plug SCSI Hard Drive LED Combinations..................................................................... 28
Internal PCI Hot Plug LEDs and Button ................................................................................ 29
PCI Hot Plug LED Status Combinations................................................................................ 30
PCI Riser Cage LED...............................................................................................................31
Remote Management Connector ............................................................................................31
Identifying Hot-Plug Fans ...................................................................................................... 32
Hot-Plug Fan LED.................................................................................................................. 33
Power Converter Module LED...............................................................................................34
Battery-Backed Write Cache Enabler LEDs ..........................................................................34
Battery-Backed Write Cache Enabler LED Statuses.............................................................. 35
Server Features
The HP ProLiant DL380 Generation 3 server combines the latest Intel Xeon
processors with Hyper-Threading technology, PCI-X expansion slots, PCI Hot
Plug, Integrated Lights-Out (iLO), Online Spare Memory support, embedded
Smart Array 5i Plus Controller with optional transportable battery-backed write
cache, simplex/duplex SCSI backplane, dual integrated Gigabit NICs, optional
hot-plug redundant power and cooling, and rapid deploy rails for HP, Compaq
branded, telco, and third-party racks.
10 HP ProLiant DL380 Generation 3 Server User Guide
For more information on the server, refer to the Documentation CD or the
QuickSpecs on the HP website
(http://h18000.www1.hp.com/products/servers/proliantdl380/
Front Panel Components
).
Item Description
1 Hard drive bays
2 Bay for tape drive or hard drive and tape drive blank
3 Diskette drive
4 CD-ROM drive
Server Component Identification 11
Front Panel LEDs and Buttons
12 HP ProLiant DL380 Generation 3 Server User Guide
Item Description Status
1 Internal health LED Green = Normal
Amber = System degraded. Refer to system board LEDs to
identify component in degraded state.
Red = System critical. Refer to system board LEDs to identify
component in critical state.
2 External health LED
(power supply)
Green = Normal
Amber = Power redundancy failure
Red = Critical power supply failure
3 NIC 1 link/activity LED Green = Network link
Flashing = Network link and activity
Off = No link to network. If power is off, view the rear panel
RJ-45 LEDs for status.
4 NIC 2 link/activity LED Green = Network link
Flashing = Network link and activity
Off = No link to network. If power is off, view the rear panel
RJ-45 LEDs for status.
5 UID LED button Blue = Activated
Flashing = System remotely managed
6 Power On/Standby
button/system power LED
Off = Deactivated
Green = System on
Amber = System shut down, but power still applied
Off = Power cord not attached or power supply failure
Server Component Identification 13
Rear Panel Components
14 HP ProLiant DL380 Generation 3 Server User Guide
Item Description Connector Color
1 Hot-plug PCI-X expansion slot 3
(bus 6) 64-bit/100-MHz 3.3V
2 Hot-plug PCI-X expansion slot 2
(bus 6) 64-bit/100-MHz 3.3V
3 Non-hot-plug PCI-X expansion slot 1
(bus 3) 64-bit/133-MHz 3.3V
N/A
N/A
N/A
4 Serial connector Teal
5 iLO connector N/A
6 Mouse connector Green
7 Power cord connector N/A
8 Keyboard connector Purple
9 NIC 1 connector N/A
10 NIC 2 connector N/A
11 USB connectors Black
12 Video connector Blue
13 VHDCI SCSI connector (port 1) N/A
Server Component Identification 15
Rear Panel LEDs and Buttons
16 HP ProLiant DL380 Generation 3 Server User Guide
Item Description LED Color Status
1 PCI Hot Plug fault LED
(slot 3)
2 PCI Hot Plug power LED
(slot 3)
3 PCI Hot Plug fault LED
(slot 2)
4 PCI Hot Plug power LED
(slot 2)
Amber On = Expansion board failed
Off = Normal
Green On = Power is applied to the slot
Flashing = Power is cycling
Off = Power is not applied to the slot
Amber On = Expansion board failed
Off = Normal
Green On = Power is applied to the slot
Flashing = Power is cycling
Off = Power is not applied to the slot
5 RJ-45 link LED Green On = Linked to network
Off = Not linked to network
6 RJ-45 activity LED Green On or flashing = Network activity
Off = No network activity
7 UID LED button Blue On = Activated
Flashing = System remotely managed
Off = Deactivated
8 Power supply LED Green On = Power turned on and power supply
functioning properly
Off = One or more of the following conditions
exists:
•
AC power unavailable
•
Power supply failed
•
Power supply in standby mode
•
Power supply exceeded current limit
Server Component Identification 17
System Board Components
Item Description Item Description
1 Smart Array 5i Plus
Memory Module
2 PPM 2 slot 13 DIMM slots (1-6)
3 PCI riser cage connector 14 Power supply signal connector
4 Chassis ID switch 15 Fan 6 connector
5 System maintenance
switch
6 SCSI connector (port 2) 17 PPM 1 slot
7 Fan 3 connector 18 Processor 1 socket
8 CD-ROM drive system
connector
9 Fan 4 connector 20 NMI switch
10 SCSI connector (port 1) 21 Fan 2 connector
11 Fan 5 connector 22 Fan 1 connector
12 Diskette drive system
connector
16 System power connector
19 Processor 2 socket
18 HP ProLiant DL380 Generation 3 Server User Guide
System Maintenance Switch
Position Default Function
S1 Off Off = iLO security is enabled.
On = iLO security is disabled.
S2 Off Off = System configuration can be
changed.
On = System configuration is
locked.
S3 Off Reserved
S4 Off Off = Booting from diskette is
controlled by RBSU.
On = Booting from diskette is
enabled and RBSU is overridden.
S5 Off Off = Power-on password is
enabled.
On = Power-on password is
disabled.
NMI Switch
S6 Off Off = No function
On = Clear NVRAM.*
* If you clear NVRAM, you must re-enter the server serial number
through RBSU ("Re-Entering the Server Serial Number" on page
118).
The NMI switch allows administrators to perform a memory dump before
performing a hard reset. Crash dump analysis is an essential part of eliminating
reliability problems, such as hangs or crashes in operating systems, device
drivers, and applications. Many crashes freeze a system, requiring you to do a
hard reset. Resetting the system erases any information that would support root
cause analysis.
Server Component Identification 19
Systems running Microsoft Windows operating systems experience a blue screen
trap when the operating system crashes. When this happens, Microsoft
recommends that system administrators perform an NMI event by pressing a
dump switch. The NMI event enables a hung system to become responsive again.
Chassis ID Switch
The chassis ID switch on the system board is reserved for use by authorized
technicians only. Do not modify the switch setting.
DIMM Slots
DIMM slots are numbered sequentially (1 through 6) and the paired banks are
identified by the letters A, B, and C.
20 HP ProLiant DL380 Generation 3 Server User Guide
Item Description
1 DIMM slot 1A
2 DIMM slot 2A
3 DIMM slot 3B
4 DIMM slot 4B
5 DIMM slot 5C
6 DIMM slot 6C
System Board LEDs
Server Component Identification 21
Item LED Description Status
1 Online spare memory Amber = Failover, online spare memory in
use
Green = Enabled, but not in use
Off = Disabled
2 PPM 2 failure Amber = PPM failed
Off = Normal
3 Riser interlock Amber = PCI riser cage not seated
Off = PCI riser cage is seated
4 Overtemperature Amber = Cautionary or critical temperature
level detected
Off = Temperature OK
5 DIMM 6C failure Amber = Memory failed
Off = Normal
6 DIMM 5C failure Amber = Memory failed
Off = Normal
7 DIMM 4B failure Amber = Memory failed
Off = Normal
8 DIMM 3B failure Amber = Memory failed
Off = Normal
9 DIMM 2A failure Amber = Memory failed
Off = Normal
10 DIMM 1A failure Amber = Memory failed
Off = Normal
11 PPM 1 failure Amber = PPM failed
Off = Normal
12 iLO diagnostic LEDs Refer to the HP Integrated Lights-Out User
Guide on the Documentation CD.
13 Processor 1 failure Amber = Processor failed
Off = Normal
22 HP ProLiant DL380 Generation 3 Server User Guide
Item LED Description Status
14 Processor 2 failure Amber = Processor failed
Off = Normal
System LEDs and Internal Health LED Combinations
When the internal health LED on the front panel illuminates either amber or red,
the server is experiencing a health event. Combinations of illuminated system
LEDs and the internal health LED indicate system status.
The front panel health LEDs indicate only the current hardware status. In some
situations, Insight Manager 7 may report server status differently than the health
LEDs because the software tracks more system attributes.
Server Component Identification 23
System LED and
Color
Internal Health
LED Color
Status
Processor failure,
socket X (Amber)
Amber Processor in socket X is in a pre-failure condition.
Processor failure,
both sockets (Amber)
PPM failure, slot X
(Amber)
DIMM failure, slot X
(Amber)
Amber •
Red One or more of the following conditions may exist:
•
Processor in socket X has failed.
•
Processor in socket X failed over to the offline spare.
•
Processor X is not installed in the socket.
•
Processor X is unsupported.
•
ROM detects a failed processor during POST.
Red Processor types are mismatched.
Red • • PPM in slot X has failed.
PPM is not installed in slot X, but the corresponding
processor is installed.
Red • • DIMM in slot X has failed.
DIMM in slot X is an unsupported type, and no valid
memory exists in another bank.
DIMM in slot X has reached single-bit correctable
error threshold.
•
DIMM in slot X is in a pre-failure condition.
•
DIMM in slot X is an unsupported type, but valid
memory exists in another bank.
DIMM failure, all slots
in one bank (Amber)
Overtemperature
(Amber)
Riser interlock
(Amber)
Online spare memory
(Amber)
Power converter
module (Amber)
Red No valid or usable memory is installed in the system.
Red • • The Health Driver has detected a cautionary
temperature level.
The server has detected a hardware critical
temperature level.
Red PCI riser cage is not seated.
Amber Bank X failed over to the online spare memory bank.
Red Power converter module has failed.
24 HP ProLiant DL380 Generation 3 Server User Guide
System LED and
Color
Fan (Amber) Amber Redundant fan has failed.
Red The minimum fan requirements are not being met. One
SCSI configuration
error (Amber)
Internal Health
LED Color
Red SCSI cabling or terminator configuration is incorrect for
Status
or more fans have failed or are missing.
SCSI backplane.
SCSI Backplane Components
Server Component Identification 25
Item Description
1 SCSI connector (port 2)
2 CD-ROM drive connector
3 SCSI connector (port 1)
4 Diskette drive connector
5 Power connector
6 CD-ROM drive system connector
7 SCSI connector (used with a jumper or terminator
board)
8 Diskette drive system connector
SCSI Backplane LEDs
26 HP ProLiant DL380 Generation 3 Server User Guide
Item LED Description Status
1 SCSI configuration On = Simplex
Off = Duplex
2 SCSI configuration error On = SCSI cabling or terminator
configuration is incorrect
Off = SCSI cabling or terminator
configuration is correct
Hot-Plug SCSI Hard Drive LEDs
Server Component Identification 27
Item LED Description Status
1 Activity status On = Drive activity
Flashing = High activity on the drive or
drive is being configured as part of an
array.
Off = No drive activity
2 Online status On = Drive is part of an array and is
currently working.
Flashing = Drive is actively online.
Off = Drive is offline.
3 Fault status On = Drive failure
Flashing = Fault-process activity
Off = No fault-process activity
28 HP ProLiant DL380 Generation 3 Server User Guide
Hot-Plug SCSI Hard Drive LED Combinations
Activity
LED (1)
Online
LED (2)
Fault
LED (3)
Interpretation
On, off,
or
flashing
On, off,
or
flashing
On or
flashing
On Off Off
Flashing Flashing Flashing
Off Off On The drive has failed and been placed offline.
On or off Flashing A predictive failure alert has been received for this drive.
Replace the drive as soon as possible.
On Off The drive is online and is configured as part of an array.
If the array is configured for fault tolerance and all other drives in
the array are online, and a predictive failure alert is received or a
drive capacity upgrade is in progress, you may replace the drive
online.
Flashing Off
Do not remove the drive. Removing a drive may terminate the
current operation and cause data loss.
The drive is rebuilding or undergoing capacity expansion.
Do not remove the drive.
The drive is being accessed, but (1) it is not configured as part of
an array; (2) it is a replacement drive and rebuild has not yet
started; or (3) it is spinning up during the POST sequence.
Do not remove the drive. Removing a drive may cause data
loss in non-fault-tolerant configurations.
Either (1) the drive is part of an array being selected by an array
configuration utility; (2) Drive Identification has been selected in
Insight Manager; or (3) drive firmware is being updated.
You may replace the drive.
Off Off Off Either (1) the drive is not configured as part of an array; (2) the
drive is configured as part of an array, but it is a replacement drive
that is not being accessed or being rebuilt yet; or (3) the drive is
configured as an online spare.
If the drive is connected to an array controller, you may replace
the drive online.
Server Component Identification 29
Internal PCI Hot Plug LEDs and Button
Item Description Status
1 Fault LED
(Amber)
2 Power LED
(Green)
3 PCI Hot Plug
button
On = Expansion board failed.
Off = Normal
On = Power is applied to the slot.
Flashing = Power is cycling.
Off = Power is not applied to the
slot.
N/A
30 HP ProLiant DL380 Generation 3 Server User Guide
PCI Hot Plug LED Status Combinations
Power LED
(Green)
On Off No The power to the slot is on and the slot is functioning
On On No The power to the slot is on, but the slot needs attention for a
Flashing On or off No The power to the slot is being turned off or on, which may
Off On Yes The power to the slot is off, but the slot needs attention for a
Off Off Yes The power to the slot is off.
Fault LED
(Amber)
OK to
open?
Slot Status
normally. Do NOT open the slot release lever.
possible problem with the slot, board, or driver. DO NOT
open the slot release lever.
Examine the logs and Insight Manager 7. If the expansion
board is faulty, remove or replace the board.
take several seconds. DO NOT open the slot release lever.
To cancel the operation, press the PCI Hot Plug button.
possible problem with the slot, board, or driver.
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