HP PROLIANT DL360 G2 User Manual

HP ProLiant DL360 Generation 3 Server

Maintenance and Service Guide

September 2003 (Fourth Edition)

Part Number 293948-004

HP CONFIDENTIAL Codename: Conv-ERTL Part Number: 293948-004 Last Saved On: 9/18/03 9:28 AM

Microsoft, Windows, and Windows NT are U.S. registered trademarks of Microsoft Corporation.

Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information in this document is provided “as is” without warranty of any kind and is subject to change without notice. The warranties for HP products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty.

HP ProLiant DL360 Generation 3 Server Maintenance and Service Guide

September 2003 (Fourth Edition) Part Number 293948-004

HP CONFIDENTIAL Codename: Conv-ERTL Part Number: 293948-004 Last Saved On: 9/18/03 9:28 AM

About This Guide

Audience Assumptions............................................................................................................................... vii

Technician Notes........................................................................................................................................ vii

Where to Go for Additional Help.................................................................................................................ix

Integrated Management Log ..................................................................................................................ix

Telephone Numbers...............................................................................................................................ix

Chapter 1

Illustrated Parts Catalog

Mechanical Components Exploded View ................................................................................................. 1-1

System Components Exploded View ........................................................................................................ 1-2

System Components Spare Parts List........................................................................................................ 1-3

Chapter 2

Removal and Replacement Procedures

Electrostatic Discharge Information.......................................................................................................... 2-1

Symbols on Equipment ............................................................................................................................. 2-2

Rack Warnings and Precautions................................................................................................................ 2-3

Server Warnings and Precautions.............................................................................................................. 2-3

Preparation Procedures.............................................................................................................................. 2-4

Hot-Plug Devices................................................................................................................................ 2-4

Non-Hot-Plug Devices........................................................................................................................ 2-4

Powering Down the Server ................................................................................................................. 2-4

Removing the Server from the Rack................................................................................................... 2-6

Server Access Panel............................................................................................................................ 2-7

Processor Fan Module ............................................................................................................................... 2-8

Mass Storage Devices ............................................................................................................................. 2-10

Drive Locations................................................................................................................................. 2-10

Hard Drive Blank.............................................................................................................................. 2-11

Hot-Plug U320 SCSI Hard Drives.................................................................................................... 2-11

Optical Device .................................................................................................................................. 2-13

Optical Device Ejector...................................................................................................................... 2-15

Diskette Drive ................................................................................................................................... 2-18

Hot-Plug Power Supplies ........................................................................................................................ 2-19

PCI Riser Board Assembly...................................................................................................................... 2-22

Replacing an Expansion Board......................................................................................................... 2-22

I/O System Fan Assembly ....................................................................................................................... 2-24

Power Converter Module ........................................................................................................................ 2-25

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Contents

Optical Device/Diskette Drive Interface Board .......................................................................................2-28

SCSI Backplane Board ............................................................................................................................2-30

DIMMs.....................................................................................................................................................2-31

Processors ................................................................................................................................................2-34

Processor Power Module .........................................................................................................................2-38

Battery-Backed Write Cache Enabler ...................................................................................................... 2-40

Battery...................................................................................................................................................... 2-41

System Board........................................................................................................................................... 2-43

Re-entering the Server Serial Number .....................................................................................................2-44

Chapter 3

Cable Routing Diagram

Server Cable Routing.................................................................................................................................3-1

Chapter 4

Diagnostic Tools

Diagnostic Tools Overview .......................................................................................................................4-1

Automatic Server Recovery-2....................................................................................................................4-1

Insight Manager 7 ......................................................................................................................................4-1

Integrated Management Log ......................................................................................................................4-2

Integrated Lights-Out Technology............................................................................................................. 4-2

Option ROM Configuration for Arrays .....................................................................................................4-3

ProLiant Essentials Rapid Deployment Pack.............................................................................................4-3

ROM-Based Setup Utility..........................................................................................................................4-3

ROMPaq Utility ......................................................................................................................................... 4-4

Smart Components for Remote ROM Flash ..............................................................................................4-4

SmartStart Software ...................................................................................................................................4-4

SmartStart Autorun Menu ...................................................................................................................4-5

SmartStart Scripting Toolkit................................................................................................................4-5

Enterprise Diagnostics LX32 Utility ................................................................................................... 4-5

Chapter 5

LEDs, Switches, and Jumpers

Status Indicators......................................................................................................................................... 5-1

Front Panel LED Indicators................................................................................................................. 5-1

Rear Panel LED Indicators..................................................................................................................5-3

System Board LEDs ............................................................................................................................5-4

Switches .....................................................................................................................................................5-5

System Maintenance Switch (SW2).................................................................................................... 5-6

Hot-Plug Redundant Power Supply/PCI Switch (SW1) Settings........................................................ 5-6

Debug LED Switch (SW3) Settings .................................................................................................... 5-7

Clearing and Resetting System Password Settings..............................................................................5-7

Clearing and Resetting System Configuration Settings ......................................................................5-8

Setting the NIC Operating Mode.........................................................................................................5-8

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Chapter 6

Specifications

Operating and Performance Specifications for the HP ProLiant DL360 Generation 3 Server ................. 6-1

Index

Contents

HP ProLiant DL360 Generation 3 Server Maintenance and Service Guide v

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This maintenance and service guide can be used for reference when servicing HP ProLiant DL360 Generation 3 servers.

WARNING: To reduce the risk of personal injury from electric shock and hazardous energy levels, only authorized service technicians should attempt to repair this equipment. Improper repairs can create conditions that are hazardous.

Audience Assumptions

This guide is for service technicians. HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazard in products with hazardous energy levels and are familiar with weight and stability precautions for rack installations.

Technician Notes

WARNING: Only authorized technicians trained by HP should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module-level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard.

WARNING: To reduce the risk of personal injury from electric shock and hazardous energy levels, do not exceed the level of repairs specified in these procedures. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create conditions that are hazardous.

WARNING: To reduce the risk of electric shock or damage to the equipment:

• Disconnect power from the system by unplugging all power cords from the power supplies.

• Do not disable the power cord grounding plug. The grounding plug is an important safety feature.

• Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times.

About This Guide

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About This Guide

CAUTION: To properly ventilate the system, you must provide at least 7.6 cm (3.0 in.) of clearance at the front and back of the server.

CAUTION: The computer is designed to be electrically grounded (earthed). To ensure proper operation, plug the AC power cord into a properly grounded AC outlet only.

NOTE: Any indications of component replacement or printed wiring board modifications may void any warranty.

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Where to Go for Additional Help

In addition to this guide, the following information sources are available:

• User documentation

• Service Quick Reference Guide

• Service training guides

• Service advisories and bulletins

• QuickFind information services

• Insight Manager software

Integrated Management Log

The server includes an integrated, nonvolatile management log that contains fault and management information. The contents of the Integrated Management Log (IML) can be viewed with Insight Manager.

About This Guide

Telephone Numbers

For the name of your nearest HP authorized reseller:

• In the United States, call 1-800-345-1518.

• In Canada, call 1-800-263-5868.

For HP technical support:

• In the United States and Canada, call 1-800-652-6672.

• Outside the United States and Canada, refer to

www.hp.com.

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Illustrated Parts Catalog

This chapter provides the illustrated parts breakdown and spare parts list for the HP ProLiant DL360 Generation 3 server. Refer to Table 1-1 for the names and part numbers of the referenced spare parts.

Mechanical Components Exploded View

Figure 1-1: Mechanical components exploded view

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Illustrated Parts Catalog

Table 1-1: Mechanical Components Spare Parts List

Item Description Spare Part Number

1 Access panel 307526-001

Plastics kit

a) Power supply fan baffle

b) Left bezel

Hardware kit

a) Power supply blank

b) PCI blank

System Components Exploded View

305451-001

305452-001

Figure 1-2: System components exploded view

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System Components Spare Parts List

Table 1-2: System Components Spare Parts List

Item Description Spare Part Number

4 System board 305439-001

5 SmartArray 5i plus memory module 260741-001

6 PCI riser board assembly 305442-001

a) 256-MB PC2100 266-MHz DDR SDRAM DIMM 300699-001

b) 512-MB PC2100 266-MHz DDR SDRAM DIMM* 300700-001

c) 1-GB PC2100 266-MHz DDR SDRAM DIMM* 300701-001

d) 2-GB PC2100 266-MHz DDR SDRAM DIMM* 300702-001

8 Processor power module 305445-001

9 Heatsink 305448-001

a) 2.40-GHz, 533-MHz, 512-K cache processor 305438-001

b) 2.80-GHz, 533-MHz, 512-K cache processor * 305437-001

c) 3.06-GHz, 533-MHz, 512-K cache processor * 325148-001

d) 3.06-GHz, 533-MHz, 1-MB cache processor * 341764-001

e) 3.20-GHz, 533-MHz, 1-MB cache processor * 349335-001

(Reserved)

11 Battery-backed write cache battery module 260740-001

12 Optical device/diskette drive interface board 305450-001

13 SCSI backplane board 305443-001

14 Processor fan module 305449-001

a) CD-ROM drive 228508-001

b) DVD-ROM drive* 268795-001

16 Hard drive blank 313046-001

17 Optical drive ejector 305451-001

18 Diskette drive 305440-001

a) 18-GB, 15-K hard drive* 289240-001

b) 36-GB, 10-K hard drive* 289041-001

c) 36-GB, 15-K hard drive* 289241-001

DIMM

Processor with heatsink

Optical device

U320 SCSI hard drive

Illustrated Parts Catalog

continued

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Illustrated Parts Catalog

Table 1-2: System Components Spare Parts List continued

Item Description Spare Part Number

d) 72-GB, 10-K hard drive* 289042-001

f) 146-GB, 10K hard drive* 289044-001

20 System fan assembly 307525-001

21 Power converter module 305446-001

22 325-W power supply 305447-001

23 400-W DC power supply* 338887-001

24 System board battery* 234556-001

25 Country kit* 309480-001

26 Return kit* 173842-001

27 Fixed rail kit* 310619-001

28 Sliding rails and cable management solution* 310618-001

29 Telco rack mounting kit* 252367-001

30 Optical device/diskette drive cable* 305444-001

e) 72-GB, 15-K hard drive* 289243-001

* Not shown

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Removal and Replacement Procedures

This chapter provides subassembly/module-level removal and replacement procedures for the HP ProLiant DL360 Generation 3 server. After completing all necessary removal and replacement procedures, it is recommended that server diagnostic programs be run to verify that all components are operating correctly.

The following diagnostic programs, from the SmartStart and Support Software CD, may be used:

•

System Configuration Utility

•

Array Diagnostic Utility (ADU)

In addition, the Server Diagnostics program may be run. This program is available at

www.hp.com/support.

Electrostatic Discharge Information

A discharge of static electricity can damage static-sensitive devices or micro circuitry. Proper packaging and grounding techniques are necessary to prevent damage. To prevent electrostatic damage, observe the following precautions:

•

Transport products in static-safe containers such as conductive tubes, bags, or boxes.

•

Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.

•

Cover workstations with approved static-dissipating material. Use a wrist strap connected to the work surface and properly grounded tools and equipment.

•

Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and foam packing.

•

Always be properly grounded when touching a static-sensitive component or assembly.

•

Avoid touching pins, leads, or circuitry.

•

Always place drives PCB assembly-side down.

•

Use conductive field service tools.

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Removal and Replacement Procedures

Symbols on Equipment

This symbol indicates that the component exceeds the recommended weight for one individual to handle safely.

Weight in kg Weight in lb

WARNING: To reduce the risk of personal injury or damage to the equipment, observe local occupational health and safety requirements and guidelines for manual material handling.

This symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists.

WARNING: To reduce the risk of injury from a hot component, allow the surface to cool before touching.

This symbol indicates the presence of hazardous energy circuits or electric shock hazards. Refer all servicing to qualified personnel.

WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.

This symbol on an RJ-45 receptacle indicates a network interface connection.

WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug telephone or telecommunications connectors into this receptacle.

CLASS 1 LASER PRODUCT

This label or equivalent is located on the surface of your CD-ROM drive. This label indicates that the product is classified as a Class 1 Laser Product.

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Rack Warnings and Precautions

WARNING: To reduce the risk of personal injury or damage to equipment, always ensure that the rack is adequately stabilized before extending a component outside the rack. A rack may become unstable if more than one component is extended for any reason. Extend only one component at a time.

WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:

• The leveling jacks are extended to the floor.

• The full weight of the rack rests on the leveling jacks.

• The stabilizers are attached to the rack, if it is a single rack installation.

• The racks are coupled together in multiple rack installations.

WARNING: When installing the server in a telco rack, make certain that the rack frame is adequately secured to the building structure at the top and bottom.

WARNING: To reduce the risk of personal injury or damage to the equipment, at least two people are needed to safely unload the rack from the pallet. An empty 42U rack weighs 115 kg (253 lb), is over 2.1m (7 ft) tall, and may become unstable when being moved on its casters. Do not stand in front of the rack as it rolls down the ramp from the pallet, but handle the rack from both sides.

Removal and Replacement Procedures

Server Warnings and Precautions

WARNING: To reduce the risk of personal injury from hot surfaces, allow the hot-plug drives and the internal system components to cool before touching.

WARNING: To reduce the risk of electric shock or damage to the equipment:

• Do not disable the power cord grounding plug. The grounding plug is an important

safety feature.

• Plug the power cord into a grounded (earthed) electrical outlet that is easily

accessible at all times.

• Unplug the power cord from each power supply to disconnect power to the

equipment.

CAUTION: Protect the server from power fluctuations and temporary interruptions with a

regulating uninterruptible power supply (UPS). This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure.

CAUTION: HP servers Proper cooling will not be achieved if the system access panel is removed.

must always be operated with the system access panel closed.

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Removal and Replacement Procedures

Preparation Procedures

Before removing any serviceable parts, determine whether the part is a hot-plug device or a non-hot-plug device.

Hot-Plug Devices

The hot-plug devices on ProLiant DL360 Generation 3 servers are the U320 SCSI hard drives and power supplies. U320 SCSI hard drives and power supplies can be serviced without removing the server from the rack.

IMPORTANT: It is not necessary to turn off the server to replace hot-plug hard drives.

Non-Hot-Plug Devices

Optical devices can be replaced with the server power in standby mode and can be replaced without the need to remove the server from the rack.

To service all other non-hot-plug devices, the server must be powered down completely and removed from the rack.

Powering Down the Server

Prior to performing most kinds of maintenance, it is necessary to power down the server.

WARNING: To reduce the risk of injury from electric shock, remove the power cord to completely disconnect power from the system.

WARNING: To reduce the risk of personal injury or damage to the equipment, ensure that only one component is extended at a time. A rack may become unstable if more than one component is extended for any reason.

WARNING: Because the rack allows you to stack computer components in a vertical rather than a horizontal plane, you must take precautions to provide for rack stability and safety to protect both personnel and property. Heed all cautions and warnings throughout the installation instructions that came with the server.

WARNING: To reduce the risk of personal injury or damage to the equipment: If the server is removed from the rack for device accessibility, remove the server from the rack and place it on a sturdy table or workbench. Refer to the HP ProLiant DL360 Generation 3 Setup and Installation Guide for further information on working with racks.

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Removal and Replacement Procedures

CAUTION: The system power in the server does not completely shut off from the front Power On/Standby switch. Moving the switch from On to Standby leaves some portion of the power supply and some internal circuitry active. Disconnect all power cords from the server to remove all power from the system.

CAUTION: Electrostatic discharge may damage electronic components. Be sure you are properly grounded before beginning any installation procedure. For more information, refer to “Electrostatic Discharge Information” earlier in this chapter.

To power down the server:

1. Shut down the operating system as directed in the operating system instructions.

CAUTION: Whenever installing hardware or performing maintenance procedures requiring access to internal components, it is recommended that all server data be backed up to avoid loss.

2. Press the Unit Identification switch on the server front panel (1). An LED illuminates blue on the server front and rear panels.

3. Press the server Power On/Standby switch (2) to power down the server. The Power On/Off LED (2) changes from green to amber, indicating standby mode.

Figure 2-1: Activating the Front Unit Identification LED and powering down the server

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Removal and Replacement Procedures

4. At the rear of the server, locate the illuminated Rear Unit Identification LED switch that identifies the server being serviced.

Figure 2-2: Rear Unit Identification LED switch

5. Disconnect power cord(s).

Removing the Server from the Rack

To remove the server from the rack:

1. If the server has a sliding rail solution:

a. Disconnect all remaining cables from the server rear panel (including cables

extending from expansion boards).

b. Loosen the thumbscrews securing the server to the rack.

c. Slide the server out of the rack until the rail locks engage.

d. Press and hold the rail locks, extend the server until it clears the rack.

2. If the server has a universal rail solution:

a. Disconnect all remaining cables from the server rear panel (including cables

extending from expansion boards), moving from left to right.

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Removal and Replacement Procedures

b. Move to the front of the rack and loosen the thumbscrews securing the server to the

rack (1).

c. Grasp the front panel thumbscrews, and extend the server from the rack. The cables

remain clamped in the cable tray. The rail release latches engage automatically.

d. Press in and hold the rail release latches (2).

e. Extend the server completely out of the rack (3), and set it on a flat, level surface.

Figure 2-3: Removing the server from the rack

Reverse these procedures to replace the server into the rack.

Server Access Panel

WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them.

CAUTION: Before removing the server access panel, be sure that the server is powered down and that the power cord is disconnected from the server or the electrical outlet.

CAUTION: Electrostatic discharge can damage electronic components. Be sure you are

properly grounded before beginning any installation procedure.

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Removal and Replacement Procedures

To remove the access panel:

1. Lift up on the hood latch (1). The access panel will slide toward the back of the chassis.

2. Lift up to remove the access panel (2).

Figure 2-4: Removing the server access panel

Reverse steps 1 and 2 to replace the access panel.

Processor Fan Module

To remove the processor fan module:

1. Power down the server. Refer to “Powering Down the Server” earlier in this chapter.

2. Remove the server from the rack. Refer to “Removing the Server from the Rack” earlier in this chapter.

3. Remove the access panel. Refer to “Server Access Panel” earlier in this chapter.

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Removal and Replacement Procedures

4. Loosen the thumbscrew (1) securing the processor fan module to the chassis.

5. Press the processor fan module from the rear (2) to release it from the system board.

Figure 2-5: Loosening the processor fan module thumbscrew

6. Remove the processor fan module from the chassis.

Figure 2-6: Removing the processor fan module

Reverse steps 1 through 6 to install the processor fan module.

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Removal and Replacement Procedures

Mass Storage Devices

The ProLiant DL360 Generation 3 server can support the following mass storage devices:

•

(Up to) Two hot-plug U320 SCSI hard drives

•

A low-profile optical device

•

A low-profile, 3.5-inch, 1.44-MB diskette drive

This section describes the drive cage positions and removal and replacement procedures for these mass storage devices.

Drive Locations

Figure 2-7: Server drive locations

Table 2-1: Server Drive Locations

Location Description

1 Low-profile 3.5-inch, 1.44-MB diskette drive

2 Low-profile optical device

3 Hot-plug U320 SCSI hard drive, SCSI ID 0

4 Hot-plug U320 SCSI hard drive, SCSI ID 1

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Hard Drive Blank

To remove a hard drive blank:

1. Press the release button (1).

2. Pull the blank out of the drive bay (2).

Removal and Replacement Procedures

CAUTION: Do not operate the server without a hard drive or a hard drive blank installed. Failure to install a hard drive or a hard drive blank can lead to improper cooling and may damage the system.

Figure 2-8: Removing a hard drive blank

To replace the hard drive blank, slide the blank into the bay until it locks into place.

Hot-Plug U320 SCSI Hard Drives

To assess a hard drive’s status, you must observe and understand the hot-plug hard drive status LEDs. For a detailed explanation of hard drive status LEDs, refer to the HP ProLiant DL360 Generation 3 Server Setup and Installation Guide.

WARNING: Read “Hot-plug Hard Drive Replacement Guidelines” in the Servers Troubleshooting Guide prior to removing a hard drive.

CAUTION: Do not operate the server without a hard drive or a hard drive blank installed. Failure to install a hard drive or a hard drive blank can lead to improper cooling and may damage the system.

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