HP ProLiant DL360 User Manual [ru]

QuickSpecs

HP ProLiant DL360 Generation9 (Gen9)

Overview

HP's leading server for dense general-purpose computing, the HP ProLiant DL360 Gen9 Server delivers increased performance with the best memory and I/O expandability packed in a 1U dense rack design. Reliability, serviceability and always on availability, backed by a comprehensive warranty, make it ideal for the most space constrained server workloads.

Front View

Quick Removal Access Panel

Serial Label Pull Tab

HP Universal Media Bay (shown w/VGA and USB connector and DVD-RW option, alternative option 2 SFF HDDs)

NOTE:

Power On/Standby button and system power LED button

Health LED

NIC Status

USB 3.0 Connector

UID LED

HDD Bays, 8SFF Model Shown, 4 LFF and 8 + 2 SFF Models available

(shown w/VGA and USB connector and DVD-RW option, alternative option 2 SFF HDDs)

Rear view

PCIe Slots 1-3

NOTE:

HP Flexible Power Supply Bay Power Supply Power LED Power Supply Power Connection HP Flexible Slot Power Supply Bay 2 Power Supply LED Power Supply Connection VGA Connector

Slot 1 and 2 Riser Shipped Standard, Slot 3 Optional

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QuickSpecs

Overview

HP ProLiant DL360 Generation9 (Gen9)

10.

11.

12.

13.

14.

Embedded 4 x 1GbE Network Adapter Dedicated iLO connector Serial Connector USB 3.0 Connectors (2) Unit ID LED Optional FlexibleLOM ports

NOTE:

Shown: 4 x 1Gbe

Internal view

10.

11.

12.

13.

Fan cage shown with 6 High Ambient temperature Hot-plug fans (Standard fans also available) 2 Processors, heatsink showing, with HP Smart Socket Guide Optional HP Smart Storage Battery DDR4 DIMM slots. Shown fully populated in 24 slots (12 per processor) MicroSD card slot Internal USB 3.0 connector Optional HP Flexible Smart Array or Smart HBA (H240ar shown) (Under) Hot Plug redundant HP Flexible Slot Power supplies Connection for second (optional) riser (Required second CPU) Embedded 4x1Gbe NIC Primary PCIe riser, standard (Optional single wide GPU riser) Optional Flexible LOM slot X4 SATA ports (1 and 2)

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QuickSpecs

Standard Features

HP ProLiant DL360 Generation9 (Gen9)

NOTE:

http://www.intel.com/xeon

Intel® Xeon® processor E5-2600 v3 product family is designed to deliver the best combination of performance, built-in capabilities, and cost-effectiveness. One (or two) of the following Intel® Xeon® E5-2600 v3 processors based on the model

Processor

One of the following depending on Model

For more information regarding Intel Xeon processors, please see the following URL:

Model

E5-2699v3 E5-2698v3 E5-2697v3 E5-2695v3 E5-2690v3

E5-2687Wv3

E5-2683v3 E5-2680v3 E5-2670v3 E5-2667v3 E5-2660v3 E5-2650v3

E5-2650Lv3

E5-2643v3 E5-2640v3 E5-2637v3 E5-2630v3

E5-2630Lv3

E5-2623v3 E5-2620v3 E5-2609v3 E5-2603v3

CPU frequency

2.3GHz

2.6GHz

2.3GHz

2.6GHz

3.1GHz

2.0GHz

2.5GHz

2.3GHz

3.2GHz

2.6GHz

2.3GHz

1.8GHz

3.4GHz

2.6GHz

3.5GHz

2.4Ghz

1.8GHz

3.0GHz

2.4GHz

1.9GHz

1.6GHz

Cores

18 16 14 14 12 10 14 12 12

8 10 10 12

L3 Cache

45MB 145W 40MB 135W 35MB 145W 35MB 120W 30MB 135W 25MB 160W 35MB 120W 30MB 120W 30MB 120W 25MB 135W 25MB 105W 25MB 105W 25MB 20MB 135W 20MB 15MB 135W 20MB 25MB 10MB 105W 15MB 15MB 15MB

Power

65W

90W

85W 55W

85W 85W 85W

QPI

9.6GT/s

8.0GT/s

9.6GT/s

8.0GT/s

6.4GT/s

DDR4 Hz

2133 2133 2133 2133 2133 2133 2133 2133 2133 2133 2133 2133 2133 2133 1866 2133 1866 1866 1866 1866 1600 1600

Chipset

On System Management Chipset

Intel® C610 Series Chipset Intel® E5-2600v3 Processor Family

NOTE:

http://www.intel.com/products/server/chipsets/

HP iLO (Firmware HP iLO4 2.0) 4GB NAND

NOTE:

in the

For more information regarding Intel chipsets, please see the following URL:

1GB USB user space configurable via UEFI and accessible via iLO. Read and learn more

iLO QuickSpecs

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QuickSpecs

Standard Features

HP ProLiant DL360 Generation9 (Gen9)

Memory

One of the following depending on Model

Memory Protection

Expansion Slots

Primary Riser

Secondary Riser

Expansion Slots #

NOTE:

Expansion Slots #

PCI-E Slot 2 cannot be used in conjunction with the FH/3/4 Length option kit (744644-B21)

Type

HP SmartMemory

DDR4 Registered (RDIMM) or Load Reduced (LRDIMM)

DIMM Slots Available

Maximum Capacity (LRDIMM)

Maximum Capacity (RDIMM)

Advanced ECC

Online spare

Technology

PCIe 3.0

Bus Width indicates the number of physical electrical lanes running to the connector.

Technology

PCIe 3.0

Bus Width

x16 x16

768GB

384GB

Advanced ECC uses single device data correction to detect and correct single andall multibit error that occurs within a single DRAM chip.

Memory online spare mode detects a rank that is degrading and switchesoperation to the spare rank.

Bus Width

x16 x16

x8 x8

Connector

Width

(12 DIMM slots per processor, 4 channels per processor, 3 DIMMs per channel)

(24 x 32GB LRDIMM @2133MHz)

(24 x 16GB RDIMM @2133MHz)

Bus Number

Bus

Number

Device

Number

Form Factor

Full Height, 3/4 Length (up to 9.5") Slot

Low profile slot

Form

Factor

Low Profile

Full Height, 3/4 Length (up to 9.5") Slot

Notes

Processor 1

Notes

Processor 2

Storage Controller

One of the following depending on Model

Entry Models

Base Models

Performance Models

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HP Dynamic Smart Array B140i Controller

HP H240ar Smart Host Bus Adapter

HP Flexible Smart Array P440ar/2GB

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QuickSpecs

Standard Features

HP ProLiant DL360 Generation9 (Gen9)

Internal Storage Devices

One of the following depending on Model

Maximum Internal Storage

Optical Drives

Hard Drives

Hard Drive Bays

Hot Plug SFF SAS SSD

Hot Plug SFF SATA SSD

Hot Plug LFF SATA SSD

Hot Plug SFF SAS

Hot Plug SFF SATA

Hot Plug LFF SAS

Hot Plug LFF SATA

8 SFF with optional Universal Media bay 4 SFF with optional Universal Media bay

None ship standard

8 SFF with optional Universal Media bay 4 LFF 8 SFF with optional HP DL360 Gen9 2 SFF SAS/SATA kit

NOTE:

versions in CTO.

NOTE:

blanks installed. Should the customer need additional hard drive blanks, they can order more using either P/N 666987-B21: HP SFF Gen8 Hard Drive Blank Kit or P/N 666986-B21: HP LFF Gen8 Hard Drive Blank Kit. These part numbers for single HDD blanks below are also provided should the customer require replacement HDD blanks for their server.

HP ProLiant DL360 Series servers offer both SFF, and LFF

All Pre-configured Models come populated with some hard drive

CAPACITY

8.0TB

4.0TB

3.2TB

12.0TB

10.0TB

12.0TB

16.0TB

CONFIGURATION

10 x 800GB

10 x 400GB

4 x 800GB (with optional LFF

drive cage)

10 x 1.2TB

10 x 1TB

4 x 3TB (with optional LFF drive

cage)

4 x 4TB (with optional LFF drive

cage)

Power Supply

One of the following depending on Model

HP 500W Flex Slot Platinum Hot Plug Power Supply HP 800W Flex Slot Platinum Hot Plug Power Supply HP 1400W Flex Slot Platinum Plus Hot Plug Power Supply

HP Flexible Slot (Flex Slot) Power Supplies share a common electrical and physical design that allows for hot plug, tool-less installation into HP ProLiant Gen9 Performance Servers. Flex Slot power supplies are certified for high-efficiency operation and offer multiple power output options, allowing users to "right-size" a power supply for specific server configurations. This flexibility helps to reduce power waste, lower overall energy costs, and avoid "trapped" power capacity in the data center.

All pre-configured servers ship with a standard 6-foot IEC C-13/C-14 jumper cord (A0K02A). This jumper cord is also included with each standard AC power supply option kit. If a different power cord is required, please check the ProLiant Power Cables web page.

To review the power requirements for your selected system, please use the HP Power Advisor Tool located at

Power specifications and technical content for all HP Server power supplies can be found at

www.hp.com/go/proliant/powersupply

NOTE:

of the same input voltage, output rating, and efficiency rating. If non-matching power supplies are installed, you may receive an error message and/or experience operational issues with your server.

Mixing of power supplies in the same server is not supported. All power supplies must be

www.hp.com/go/hppoweradvisor

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QuickSpecs

Standard Features

HP ProLiant DL360 Generation9 (Gen9)

System Fans

One of the following depending on Model

Interfaces

1P model

2P model

NOTE: NOTE:

temperatures above 35 C on qualifying HW configurations as detailed in Core Options section of this QuickSpec. Additional details can be found at:

Serial

NOTE:

Video

Network RJ-45 (Ethernet)

HP iLO Remote Management Network Port

SD Slot

NOTE:

card into the SD slot while the server is powered.

USB 3.0

NOTE:

3.0

The second processor option kit contains two fans. High Performance Fan Kit is available to meet some extended ambient operating

For Gen9 the serial port is now optional, kit: 764646-B21

The SD slot is not a hot-pluggable device. Customers should not attempt to plug an SD

8LFF & 12LFF drive cage models with Quick release latch rack ears supports front USB

Non-redundant

https://www.hp.com/servers/ashrae

2 (1 front, 1 back) not active simultaneously

Both the SFF and LFF Chassis have an embedded 4 x 1GB NIC and a FlexibleLOM bay. (See HP Networking section below for more details and options).

4 Gb Dedicated

1 micro SD Internal Secure

5 total: 2 rear, 1 front, 2 internal (secure)

Redundant

5 fans

Redundant

7 fans

Operating Systems and Virtualization Software Support for ProLiant Servers

Upgradeability

Microsoft Windows Server Canonical Ubuntu Red Hat Enterprise Linux (RHEL) SUSE Linux Enterprise Server (SLES) Oracle Solaris VMware Citrix XenServer

NOTE:

For more information on HP's Certified and Supported ProLiant Servers for OS and Virtualization Software and latest listing of software drivers available for your server including how to purchase from HP, please visit our OS Support Site at: our driver download page.

Upgradeable to two processors (24 cores) Up to 24 DIMM slots available for higher Memory capacity Up to 8 SFF Hard Drive Bays; or 4 LFF Hard Drive Bays

NOTE:

B21)

FlexibleLOM slot for 1Gigabit or 10 Gigabit Ethernet or QDR/FDR InfiniBand networking options 3 PCIe 3.0 I/O slots for additional communications and storage expansion Redundant Power Supply Optical Drive supported via Universal Media Bay

10 SFF HDD can be achieved with the 8SFF Chassis and the 2 SFF Option Kit (764630-

http://www.hp.com/go/ossupport

and

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QuickSpecs

Standard Features

HP ProLiant DL360 Generation9 (Gen9)

Industry Standard Compliance

Graphics

HP Server UEFI/Legacy ROM

ACPI 2.0b Compliant

PCIe 3.0 Compliant

PXE Support

WOL Support

Microsoft® Logo certifications

USB 3.0 Support

Energy Star

ASHRAE A3/A4

Integrated Matrox G200 video standard

1280 x 1024 (32 bpp) 1920 x 1200 (16 bpp)

HP iLO 4 On System Management Memory

16 MB Flash 256 MB DDR 3 with ECC (112 MB after ECC and video)

HP Server UEFI /Legacy ROM

Unified Extensible Firmware Interface (UEFI) is an industry standard that provides better manageability and more secured configuration while interacting with your server at boot time. HP ProLiant Gen9 platform defaults to UEFI and can be factory or field configured for Legacy BIOS Boot Mode.

NOTE:

(RBSU) of legacy BIOS. For more information, please visit

http://www.hp.com/go/proliantuefi/docs

UEFI enables numerous new capabilities specific to HP ProLiant servers such as:

The UEFI System Utilities function is analogous to the HP ROM-Based Setup Utility

Form Factor

One of the following depending on Model

Secure Boot Operating system specific functionality Support for > 2.2 TB (using GPT) boot drives USB 3.0 Stack Embedded UEFI Shell Mass Configuration Deployment Tool using HP RESTful API. PXE boot support for IPv6 networks Boot support for option cards that only support a UEFI option ROM

For more information please visit

NOTE:

properly to support UEFI.

NOTE:

mode in the factory.

1U Rack form factor 8 SFF Drive Bay Version and 8 +2 SFF Drive Bay Version:

1.7" (4.32cm) Height x 17.11" (43.47cm) Width x 27.5" (69.85cm) Length 4 LFF Drive Bay Version:

1.7" (4.32cm) Height x 17.11" (43.47cm) Width x 29.5" (74.67cm) Length

For UEFI Boot Mode, boot environment and OS image installations should be configured

HP UEFI FIO Setting (758959-B22) can be selected to configure the system in Legacy

http://www.hp.com/go/proliant/uefi

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QuickSpecs

Standard Features

HP ProLiant DL360 Generation9 (Gen9)

Embedded Management

HP Integrated LightsOut (HP iLO)

UEFI

HP RESTful API

Intelligent Provisioning

Embedded Remote Support

Monitor your servers for ongoing management, service alerting, reporting and remote management with iLO. Learn more at

www.hp.com/go/ilo

Configure and boot your servers securely with industry standard Unified Extensible Firmware Interface (UEFI). Learn more at

www.hp.com/go/ProLiant/uefi

RESTful API is an application programming interface. RESTful Web Service API served by iLO's web server. Learn more at

www.hp.com/go/restfulapi

Provision servers by discovering and deploying 1 to few servers with Intelligent Provisioning. Learn more at

www.hp.com/go/intelligentprovisioning

HP's embedded remote support, used with Insight Online direct connect or HP Insight Remote Support, allows HP ProLiant servers to transmit hardware events directly to HP or an HP Authorized Partner for automated phone home support. Learn more at

www.hp.com/go/insightonline/info

Server utilities

HP Smart Update

HP Systems Insight Manager (HP SIM)

Scripting Tool Kit and Windows PowerShell

HP RESTful Interface Tool

HP iLO Mobile Application

HP Insight Online

Optimize firmware and driver updates with HP Smart Update solutions. Learn more at

HP SIM allows you to monitor the health of your HP ProLiant Servers and HP Integrity Servers, and also provides you with basic support for non-HP servers. HP SIM also integrates with HP SUM to provide quick and seamless firmware updates. Learn more at

Provision 1 to many servers using your own scripts to discover and deploy them with HP Scripting Tool Kit for Windows and Linux or HP Scripting Tools for Windows PowerShell. Learn more at

www.hp.com/go/ProLiantSTK

HP RESTful Interface tool is a scripting tool to provision servers using RESTful API Interface to discover and deploy servers at scale. Learn more at

Enables the ability to access, deploy, and manage your server anytime from anywhere from select smartphones and mobile devices. For additional information please visit:

HP Insight Online, available at no additional cost as part of your HP warranty, Care Pack or contractual support agreement with HP, is a personalized dashboard for simplified tracking of IT operations and support information from anywhere, anytime. Learn more at

www.hp.com/go/insightonline/info

www.hp.com/go/smartupdate

www.hp.com/go/powershell

www.hp.com/go/restfulapi

www.hp.com/go/sim

www.hp.com/go/ilo/mobileapp

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QuickSpecs

Standard Features

HP ProLiant DL360 Generation9 (Gen9)

Security

Warranty

Power-on password Keyboard password QuickLock, Network Server Mode Serial interface control Administrator's password iLO 4 (Integrated Lights-Out 4) has 12 customizable user accounts and SSL encryption iLO 4 can be disabled via a Global Setting iLO Advanced supports directory services integration TPM 1.2 UEFI

This product is covered by a global limited warranty and supported by HP Services and a worldwide network of HP Authorized Channel Partners resellers. Hardware diagnostic support and repair is available for three years from date of purchase. Support for software and initial setup is available for 90 days from date of purchase. Enhancements to warranty services are available through HP Care Pack services or customized service agreements. Hard drives have either a one year or three year warranty; refer to the specific hard drive QuickSpecs for details.

NOTE:

business day response. Warranty repairs may be accomplished through the use of Customer Self Repair (CSR) parts. These parts fall into two categories: 1) Mandatory CSR parts are designed for easy replacement. A travel and labor charge will result when customers decline to replace a Mandatory CSR part; 2) Optional CSR parts are also designed for easy replacement but may involve added complexity. Customers may choose to have HP replace Optional CSR parts at no charge. Additional information regarding worldwide limited warranty and technical support is available at:

Server Warranty includes 3-Year Parts, 3-Year Labor, 3-Year Onsite support with next

http://h18004.www1.hp.com/products/servers/platforms/warranty/index.html

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QuickSpecs

Optional Features

HP ProLiant DL360 Generation9 (Gen9)

Embedded Management

Server Management

iLO Advanced

HP iLO Advanced licenses offer smart remote functionality without compromise, for all HP ProLiant servers. The license includes the full integrated remote console, virtual keyboard, video, and mouse (KVM), multi-user collaboration, console record and replay, and GUI-based and scripted virtual media and virtual folders. You can also activate the enhanced security and power management functionality. Learn more about HP iLO Advanced at

HP Insight Control

HP OneView

HP Insight Cluster Management Utility (CMU)

HP Insight Control, lets you deploy, migrate, monitor, remote control, and optimize your IT infrastructure through a single, simple management console. For more information, see

http://www.hp.com/go/insightcontrol

Powerful converged management of servers, storage, and network for IT service automation and infrastructure simplicity, see

www.hp.com/go/oneview

HP Insight Cluster Management Utility is a hyperscale-optimized management framework that includes software for the provisioning, control, performance management and monitoring of groups of nodes and infrastructure. Learn more at

www.hp.com/go/cmu

www.hp.com/go/iloadvanced

Rack and Power Infrastructure

High Performance Clusters

HPC Interconnects

HP Rack and Power Infrastructure products and services create highly efficient and intelligent solutions for existing or new IT data centers. HP Rack and Power infrastructure solutions - rack infrastructure, power protection and management, performance optimized data centers (PODs) are the foundation you are looking for to help secure your long-term IT success. These products are designed to help you react to changes in the industry. They deliver efficient, easy-to-use capabilities to manage, monitor, deploy and provision infrastructure from entry to enterprise. As an industry leader, HP is uniquely positioned to address the key concerns of power, cooling, cable management and system access. Learn more at

HP Insight Cluster Management Utility (CMU)

HP Insight Cluster Management Utility is a Hyperscale management framework that includes software for the centralized provisioning, management and monitoring of nodes and infrastructure. Learn more at

NOTE:

server under the HP Cluster Platform product portfolio. These high-speed interconnects are fully supported by HP when they are part of these configure to order clusters. Solutions can be defined with a lot of flexibility with the help of configuration tools. Please visit the following URL to configure HPC Clusters with InfiniBand Interconnects:

http://www.hp.com/techservers/clusters/ucp/index.html

High Performance Computing (HPC) interconnect technologies are available for this

HP Rack and Power Infrastructure

www.hp.com/go/cmu

Storage Software

Whether you need to solve a specific data protection, archiving, or storage command and control challenge, or deliver on strategic consolidation, compliance, or continuity initiatives, look no further than HP storage software. Our storage software helps you reduce costs, simplify storage infrastructure, protect vital assets and respond faster to business opportunities. Storage software that gets the job done:

Data Protection and Recovery Software

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QuickSpecs

Optional Features

Whether you're a large enterprise or a smaller business, HP data protection and recovery software will cost-effectively protect you against disaster and ensure business continuity.

Data Archive and Migration Software

HP's storage software enables you to comply with data retention and retrieval requirements, improve application performance, and reduce costs by efficiently migrating infrequently accessed or less valuable data to lower cost storage.

Storage Resource Management Software (SRM)

HP's storage resource management software reduces operational costs and provides the command and control foundation you need to efficiently manage and visualize your physical and virtual environments.

Data Replication Software

HP offers array-based and host-based replication software for use in disaster recovery, testing, application development and reporting.

Storage Device Management Software

Maximize your investment in HP storage and networking with software that enables hardware-specific configuration, performance tuning and connectivity management.

HP StoreVirtual VSA

With HP StoreVirtual VSA you can use the power of virtualization to turn a set of heterogeneous and disconnected physical disk drives in your servers and storage devices into a single pool of logical storage capacity.

HP ProLiant DL360 Generation9 (Gen9)

One Config Simple (SCE)

NOTE:

www.hp.com/go/storage/software

SCE is a guided self service tool to help sales and non technical people provide customers with initial configurations in 3 to 5 minutes. You may then send the configuration on for configuration help, or use in your existing ordering processes. If you require "custom" rack configuration or configuration for products not available in SCE, please contact HP's Customer Business Center or an Authorized Partner for assistance.

For more information available Storage Software including QuickSpecs, please see:

http://www.hp.com/products/configurator

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QuickSpecs

Service and Support

HP ProLiant DL360 Generation9 (Gen9)

Service and Support

Optimized Care

HP Technology Services for Industry Standard Servers and BladeSystem

Capitalizing on HP ProLiant server and HP BladeSystem capabilities requires a service partner who understands your increasingly complex business technology environment.That's why it makes sense to team up with the people who know HP infrastructure hardware and software best

- the experienced professionals at HP Services.

What HP ProLiant and BladeSystem Services can do for you

HP ProLiant and BladeSystem Services can help you design, deploy, test, integrate, support, and manage IT and infrastructure solutions. This way, HP proposes services solutions that include more than just uplift of base warranty. Foundation Care services deliver scalable supportpackages for HP industry-standard servers and software. You can choose the type and level of service that is most suitable for their business needs. New to this portfolio is HP Collaborative Support. If you are running business critical environments, HP offers Proactive Care or Critical Advantage. These services help deliver high levels of application availability through proactive service management and advanced technical response You can get the support you need by choosing from one of a number of service packaged solutions we have designed to address wider set of customer support needs. HP Technology Services meets business challenges with services offered in three support recommendations product group. Such support solutions enable customers to optimize technology operations, minimize risk and drive better business outcomes with easy-to-buy, easy-to-use scalable support recommendations for servers, storage, networking and software. All three service recommendations include support services from the broader portfolio of Foundation Care and Proactive Care services.

Optimized Care : Supports maintaining servers at optimum performance availability

Optimized Care, Standard Care, and Basic Care

- available for each

Standard Care

HP ProLiant Server Hardware Installation

Provides for the basic hardware installation of HP branded servers, storage devices and networking options to assist you in bringing your new hardware into operation in a timely and professional manner

HP Installation and Startup for Insight Control Software / HP SIM

Provides for the deployment and basic configuration of HP Insight Control or HP SIM (Systems Insight Manager) on HP ProLiant ML and DL series servers or HP BladeSystem servers

http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA0-9972ENW.pdf

3-Year HP 24x7 4 hour Response, Proactive Care or Critical Advantage

Helps optimize your systems and delivers high levels of application availability through proactive service management and advanced technical response. A skilled Technical Manager will own your query or issue end to end until resolved, delivering a single point of contact for you

http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA3-2140ENW.pdf

Additional Services: Data Center Transformation Services

Standard Care : Service recommendation that maintains high level of server availability

HP ProLiant Server Hardware Installation

http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9356EN.pdf

HP Installation and Startup for Insight Control Software / HP SIM

Provides for the deployment and basic configuration of HP Insight Control or HP SIM (Systems Insight Manager) on HP ProLiant ML and DL series servers or HP BladeSystem servers

http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA0-9972ENW.pdf

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QuickSpecs

Service and Support

3-Year HP 24x7 4 hour Response, Collaborative Support

Offers customers a single point of contact for server problem diagnosis, hardware problem resolution, and basic software problem diagnosis, fault isolation, and resolution if available to HP. If the problem is with HP HW, the representative will arrive on site any time and day of the year to begin hardware maintenance service within 4 hours of the service request being logged. In case, the issue is with HP or supported third-party software product and cannot be resolved by applying known fixes, HP will contact the third-party vendor and create a problem incident on your behalf.

HP ProLiant DL360 Generation9 (Gen9)

Basic Care

Insight Remote Support

HP Support Center

Additional Services

Start Up and Software Support; Microsoft or Linux or VMware education courses; +60 Proactive Select Credits.

Basic Care: delivers minimum recommended support service level

HP ProLiant Server Hardware Installation

3-Year HP 24x7 4 hour Response, Hardware Support Onsite Service

Provides for the deployment and basic configuration of HP Insight Control on HP ProLiant ML and DL series servers or HP BladeSystem servers

http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA0-9972ENW.pdf

Additional Services

Start Up and Software Support; +30 Proactive Select Credits, Factory Express.

Provides 24 X 7 remote monitoring, proactive notifications, and problem resolution. Learn more

http://www.hp.com/go/insightremotesupport

Personalized online support portal with access to information, tools and experts to support HP business products. Submit support cases online, chat with HP experts, access support resources or collaborate with peers. Learn more

: Software OS (Microsoft, Linux (SUSE/Red Hat) & VMware) Installation &

http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9356EN.pdf

-Software OS (Microsoft, Linux (SUSE/Red Hat) & VMware) Installation &

http://www.hp.com/go/hpsc

Warranty / Service Coverage

HP's Support Center Mobile App* allows you to resolve issues yourself or quickly connect to an agent for live support. Now, you can get access to personalized IT support anywhere, anytime. HP Insight Remote Support and HP Support Center are available at no additional cost with a HP warranty, HP Care Pack or HP contractual support agreement.

*HP Support Center Mobile App is subject to local availability

For ProLiant servers and storage systems, the services cover HP-branded hardware options qualified for the server, purchased at the same time or afterward, internal to the enclosure, as well as external monitors up to 22" and tower UPS products; these items will be covered at the same service level and for the same coverage period as the server unless the maximum supported lifetime and/or the maximum usage limitation has been exceeded. Coverage of the UPS battery is not included; standard warranty terms and conditions apply. The defective media retention service feature option applies only to Disk or eligible SSD/Flash Drives replaced by HP due to malfunction. It does not apply to any exchange of Disk or SSD/Flash Drives that have not failed. SSD/Flash Drives that are specified by HP as consumable parts and/or that have exceeded maximum supported lifetime and/or the maximum usage limit as set forth in the manufacturer's operating manual or the technical data sheet are not eligible for the defective media retention service feature option.

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