HP ProLiant DL360 User Manual
HP ProLiant DL360 G6 Server
o installs, administers, and
you are qualified in the servicing of computer equipment and trained in recognizing hazards
User Guide
Abstract
This document describes installation, administration, and troubleshooting for this server. This document is for the person wh
troubleshoots servers and storage systems. HP assumes
in products with hazardous energy levels.
Part Number: 517689-004
August 2011
Edition: 4
© Copyright 2009, 2011 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Microsoft®, Windows®, Windows NT® , and Windows Server® are U.S. registered trademarks of Microsoft Corporation.
Contents
Component identification ............................................................................................................... 7
Front panel components ................................................................................................................................ 7
Front panel LEDs and buttons ......................................................................................................................... 8
Rear panel components ................................................................................................................................ 9
Rear panel LEDs and buttons ....................................................................................................................... 10
System board components .......................................................................................................................... 11
DIMM slots ...................................................................................................................................... 12
System maintenance switch ............................................................................................................... 12
NMI jumper ..................................................................................................................................... 13
HP Systems Insight Display LEDs .................................................................................................................. 13
Systems Insight Display LED combinations ..................................................................................................... 14
SAS and SATA device numbers ................................................................................................................... 15
SAS and SATA hard drive LEDs ................................................................................................................... 16
SAS and SATA hard drive LED combinations ................................................................................................ 16
Fan modules .............................................................................................................................................. 17
T-10/T-15 Torx screwdriver ......................................................................................................................... 18
Operations................................................................................................................................. 19
Power up the server .................................................................................................................................... 19
Power down the server ............................................................................................................................... 19
Extend the server from the rack .................................................................................................................... 19
Access the HP Systems Insight Display .......................................................................................................... 20
Remove the access panel ............................................................................................................................ 21
Install the access panel ............................................................................................................................... 21
Remove the BBWC battery pack .................................................................................................................. 21
Remove the air baffle .................................................................................................................................. 22
Install the air baffle ..................................................................................................................................... 22
Remove the PCI riser board assembly ........................................................................................................... 23
Install the PCI riser board assembly .............................................................................................................. 24
Setup ......................................................................................................................................... 26
Optional installation services ....................................................................................................................... 26
Rack planning resources ............................................................................................................................. 26
Optimum environment................................................................................................................................. 26
Space and airflow requirements ........................................................................................................ 27
Temperature requirements ................................................................................................................. 27
Power requirements .......................................................................................................................... 28
Electrical grounding requirements ...................................................................................................... 28
Rack warnings ........................................................................................................................................... 28
Contents of the server shipping carton .......................................................................................................... 29
Installing hardware options ......................................................................................................................... 29
Installing the server into the rack .................................................................................................................. 29
Powering up and configuring the server ........................................................................................................ 31
Installing the operating system ..................................................................................................................... 31
Registering the server.................................................................................................................................. 32
Hardware options installation ....................................................................................................... 33
Contents 3
Introduction ............................................................................................................................................... 33
Processor and fan module option ................................................................................................................. 33
Memory options ......................................................................................................................................... 38
Memory subsystem architecture ......................................................................................................... 39
Single-, dual-, and quad-rank DIMMs ................................................................................................. 39
DIMM identification .......................................................................................................................... 40
Memory configurations ..................................................................................................................... 40
General DIMM slot population guidelines ........................................................................................... 42
Installing a DIMM ............................................................................................................................. 44
Hot-plug SAS and SATA hard drive options .................................................................................................. 45
Removing hard drive blanks .............................................................................................................. 46
Removing hard drive bezel blanks ..................................................................................................... 46
Removing the dual hard drive bezel blank .......................................................................................... 46
Removing a hot-plug SAS hard drive .................................................................................................. 47
Installing a SAS hard drive ................................................................................................................ 47
DVD-ROM and DVD-RW drive option ........................................................................................................... 48
Hard drive blackplane option ...................................................................................................................... 51
Controller options ....................................................................................................................................... 55
Installing the cache module ............................................................................................................... 56
Installing the BBWC battery pack ....................................................................................................... 57
Expansion board options ............................................................................................................................ 58
Installing an expansion board ........................................................................................................... 58
Installing a PCI-X riser board ............................................................................................................. 59
HP ProLiant DL360 G6 PCI thermal - power option ........................................................................................ 60
HP NC522SFP Dual Port 10GbE Server Adapter option................................................................................. 63
Redundant hot-plug power supply option ...................................................................................................... 63
HP Trusted Platform Module option .............................................................................................................. 65
Installing the Trusted Platform Module board ....................................................................................... 66
Retaining the recovery key/password ................................................................................................. 67
Enabling the Trusted Platform Module ................................................................................................. 68
Cabling ..................................................................................................................................... 69
Cabling overview ....................................................................................................................................... 69
Hard drive backplane cabling ..................................................................................................................... 69
BBWC battery pack cabling ........................................................................................................................ 70
DVD-ROM and DVD-RW drive cabling ......................................................................................................... 71
Power button and Systems Insight Display cabling ......................................................................................... 71
PCI power cabling ..................................................................................................................................... 72
Software and configuration utilities ............................................................................................... 73
Configuration tools ..................................................................................................................................... 73
SmartStart software .......................................................................................................................... 73
HP ROM-Based Setup Utility .............................................................................................................. 73
Array Configuration Utility ................................................................................................................ 76
Option ROM Configuration for Arrays................................................................................................ 77
Re-entering the server serial number and product ID ............................................................................. 77
Management tools...................................................................................................................................... 78
Automatic Server Recovery ................................................................................................................ 78
ROMPaq utility ................................................................................................................................. 78
Integrated Lights-Out 2 technology ..................................................................................................... 78
Erase Utility ..................................................................................................................................... 79
Redundant ROM support ................................................................................................................... 79
USB support .................................................................................................................................... 79
Internal SD support ........................................................................................................................... 80
Contents 4
Diagnostic tools ......................................................................................................................................... 80
HP Insight Diagnostics ...................................................................................................................... 80
HP Insight Diagnostics survey functionality .......................................................................................... 80
Integrated Management Log .............................................................................................................. 81
Remote support and analysis tools ............................................................................................................... 81
HP Insight Remote Support software ................................................................................................... 81
Keeping the system current .......................................................................................................................... 82
Drivers ............................................................................................................................................ 82
ProLiant Support Packs ...................................................................................................................... 82
Operating System Version Support ..................................................................................................... 82
HP Smart Update Manager ............................................................................................................... 82
Change control and proactive notification .......................................................................................... 83
Care Pack ....................................................................................................................................... 83
Troubleshooting .......................................................................................................................... 84
Troubleshooting resources ........................................................................................................................... 84
Pre-diagnostic steps .................................................................................................................................... 84
Important safety information .............................................................................................................. 84
Symptom information ........................................................................................................................ 86
Prepare the server for diagnosis ......................................................................................................... 86
Loose connections ...................................................................................................................................... 88
Service notifications .................................................................................................................................... 89
Server health LEDs ...................................................................................................................................... 89
Troubleshooting flowcharts .......................................................................................................................... 89
Start diagnosis flowchart ................................................................................................................... 89
General diagnosis flowchart .............................................................................................................. 90
Server power-on problems flowchart .................................................................................................. 92
POST problems flowchart .................................................................................................................. 95
OS boot problems flowchart .............................................................................................................. 97
Server fault indications flowchart ....................................................................................................... 98
POST error messages and beep codes ....................................................................................................... 100
System battery .......................................................................................................................... 102
Regulatory compliance notices ................................................................................................... 103
Regulatory compliance identification numbers ............................................................................................. 103
Federal Communications Commission notice ............................................................................................... 103
FCC rating label ............................................................................................................................ 103
Class A equipment ......................................................................................................................... 103
Class B equipment .......................................................................................................................... 103
Declaration of conformity for products marked with the FCC logo, United States only ...................................... 104
Modifications ........................................................................................................................................... 104
Cables .................................................................................................................................................... 104
Canadian notice (Avis Canadien) .............................................................................................................. 104
European Union regulatory notice .............................................................................................................. 105
Disposal of waste equipment by users in private households in the European Union ........................................ 105
Japanese notice ....................................................................................................................................... 106
BSMI notice ............................................................................................................................................. 106
Korean notice .......................................................................................................................................... 106
Chinese notice ......................................................................................................................................... 107
Laser compliance ..................................................................................................................................... 107
Battery replacement notice ........................................................................................................................ 107
Taiwan battery recycling notice ................................................................................................................. 108
Power cord statement for Japan ................................................................................................................. 108
Contents 5
Acoustics statement for Germany (Geräuschemission) .................................................................................. 108
Electrostatic discharge ............................................................................................................... 109
Preventing electrostatic discharge .............................................................................................................. 109
Grounding methods to prevent electrostatic discharge .................................................................................. 109
Specifications ........................................................................................................................... 110
Environmental specifications ...................................................................................................................... 110
Server specifications ................................................................................................................................. 110
Power supply specifications ....................................................................................................................... 110
Hot-plug power supply calculations ............................................................................................................ 112
Technical support ...................................................................................................................... 113
Before you contact HP .............................................................................................................................. 113
HP contact information .............................................................................................................................. 113
Customer Self Repair ................................................................................................................................ 113
Acronyms and abbreviations ...................................................................................................... 121
Index ....................................................................................................................................... 124
Contents 6
Component identification
6
Front panel components
Item Description
1
2
3
4
5
7
8
9
10
*An optional hard drive backplane is required when the server is configured with eight hard drives.
Hard drive bay 5 (optional)*
Hard drive bay 6 (optional)*
DVD tray/hard drive bays 7 and 8 (optional)*
HP Systems Insight Display ("Access the HP Systems Insight
Display" on page 20)
Front USB connector
Video connector
Hard drive bay 4
Hard drive bay 3
Hard drive bay 2
Hard drive bay 1
Component identification 7
Front panel LEDs and buttons
identify the component in a
health is critical. To identify the component in a critical
HP Systems Insight
Item Description Status
1
2
3
4
5
UID LED/button Blue = Identification is activated.
Flashing blue = System is being managed remotely.
Off = Identification is deactivated.
Health LED Green = System health is normal.
Amber = System health is degraded. To
degraded state, see "HP Systems Insight Display and LEDs ("HP
Systems Insight Display LEDs" on page 13)".
Red = System
state, see "HP Systems Insight Display and LEDs ("
Display LEDs" on page 13)".
Off = System health is normal (when in standby mode).
NIC 1 link/activity LED Green = Network link exists.
Flashing green = Network link and activity exist.
Off = No link to network exists.
If power is off, the front panel LED is not active. For status, view the
RJ-45 connector LEDs.
NIC 2 link/activity LED Green = Network link exists.
Flashing green = Network link and activity exist.
Off = No link to network exists.
If power is off, the front panel LED is not active. For status, view the
RJ-45 connector LEDs.
Power On/Standby button
and system power LED
Green = System is on.
Amber = System is in standby, but power is still applied.
Off = Power cord is not attached, power supply failure has occurred,
no power supplies are installed, facility power is not available, or the
power button cable is disconnected.
Component identification 8
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