HP ProLiant DL325 G10 Maintenance And Service Manual
HPE ProLiant DL325 Gen10 Server Maintenance and Service Guide
Abstract
This guide describes identification and maintenance procedures, diagnostic tools,
specifications and requirements for hardware components and software. This guide is for an
experienced service technician. Hewlett Packard Enterprise assumes that you are qualified in
the servicing of computer equipment, trained in recognizing hazards in products, and are
familiar with weight and stability precautions.
Part Number: P02216-003
Published: April 2019
Edition: 3
©
Copyright 2018–2019 Hewlett Packard Enterprise Development LP
Notices
The information contained herein is subject to change without notice. The only warranties for Hewlett
Packard Enterprise products and services are set forth in the express warranty statements accompanying
such products and services. Nothing herein should be construed as constituting an additional warranty.
Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained
herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession,
use, or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer
Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government
under vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard
Enterprise has no control over and is not responsible for information outside the Hewlett Packard
Enterprise website.
Acknowledgments
Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft Corporation in the
United States and/or other countries.
AMD is a trademark of Advanced Micro Devices, Inc.
EPYC™ is a trademark of Advanced Micro Devices, Inc.
Red Hat Enterprise Linux® are registered trademarks of Red Hat, Inc. in the United States and other
countries.
Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries.
VMware ESXi™ is a trademark of VMware, Inc.
VMware vSphere® is a registered trademark of VMware, Inc.
Contents
Customer self repair............................................................................... 7
Illustrated parts catalog........................................................................17
Mechanical components............................................................................................................. 17
Access panel spare part...................................................................................................18
Energy pack holder and fan blank spare parts.................................................................18
DIMM guard spare part.................................................................................................... 18
Air baffle spare part..........................................................................................................18
Power supply blank spare part.........................................................................................18
Media bay blank in SFF spare part.................................................................................. 19
ODD blank spare part.......................................................................................................19
Bezel spare part............................................................................................................... 19
Latch ears spare part....................................................................................................... 19
SFF drive blank spare part...............................................................................................19
LFF drive blank spare part............................................................................................... 19
Rear miscellaneous blanks kit spare part........................................................................ 19
System components................................................................................................................... 20
Fan spare parts................................................................................................................ 21
DIMM spare parts.............................................................................................................21
Power distribution board spare part................................................................................. 21
Power supply spare parts.................................................................................................21
Heatsink spare parts........................................................................................................ 22
Processor spare parts...................................................................................................... 22
Secondary riser board assembly spare part.................................................................... 22
Primary riser board spare part..........................................................................................23
System battery spare part................................................................................................ 23
System board spare part..................................................................................................23
Server options.............................................................................................................................23
Energy pack spare parts.................................................................................................. 24
Backplane board spare parts........................................................................................... 24
Chassis Intrusion Detection Switch spare part.................................................................24
Serial port cable spare part.............................................................................................. 24
iLO service port spare part...............................................................................................25
USB 3.0 and SFF front I/O cable kit spare part................................................................25
Cable spare parts.............................................................................................................25
HPE Trusted Platform Module 2.0 spare part.................................................................. 26
Thermal grease spare part...............................................................................................26
Removal and replacement procedures...............................................27
Required tools.............................................................................................................................27
Safety considerations..................................................................................................................27
Preventing electrostatic discharge................................................................................... 27
Symbols on equipment.....................................................................................................27
Server warnings and cautions..........................................................................................28
Rack warnings..................................................................................................................29
Preparation procedures.............................................................................................................. 29
Removing the bezel......................................................................................................... 30
Powering down the server................................................................................................30
3
Extending the server from the rack.................................................................................. 31
Removing the server from the rack.................................................................................. 32
Accessing the product rear panel.....................................................................................33
Removing the access panel............................................................................................. 34
Removing the air baffle.................................................................................................... 35
Removing and replacing a fan blank...........................................................................................36
Removing and replacing a fan.................................................................................................... 37
Removing and replacing a drive blank........................................................................................39
Removing and replacing a hot-plug drive................................................................................... 40
Removing and replacing an M.2 SSD.........................................................................................41
Drive backplanes........................................................................................................................ 42
Removing and replacing the 4LFF SAS/SATA drive backplane.......................................42
Removing and replacing the 8SFF SAS/SATA or NVMe drive backplane....................... 43
Removing and replacing the 2SFF SAS/SATA or NVMe drive backplane....................... 44
Removing and replacing a PCIe riser cage................................................................................ 46
Removing and replacing the primary riser board........................................................................ 47
Removing and replacing a PCIe blank........................................................................................48
Removing and replacing an expansion board.............................................................................50
Removing and replacing a Smart Array type-a modular controller............................................. 52
Removing and replacing an energy pack....................................................................................53
Removing and replacing the energy pack holder........................................................................53
Removing and replacing the optical drive blank......................................................................... 54
Removing and replacing the optical drive................................................................................... 56
Removing and replacing the quick-release latch ears................................................................ 58
Removing and replacing the LFF front I/O assembly..................................................................59
Removing and replacing the SFF front I/O assembly................................................................. 60
Removing and replacing the iLO Service Port assembly in LFF.................................................63
Removing and replacing the iLO Service Port assembly in SFF................................................ 64
Removing and replacing the USB 3.0 cable assembly in LFF....................................................65
Removing and replacing the FlexibleLOM.................................................................................. 66
Removing and replacing the serial port cable.............................................................................67
Removing and replacing a power supply blank.......................................................................... 68
Removing and replacing the non-hot-plug power supply............................................................69
Removing and replacing a hot-plug power supply...................................................................... 71
Removing and replacing the Power Distribution Board.............................................................. 72
Removing and replacing a DIMM guard..................................................................................... 73
Removing and replacing a DIMM................................................................................................74
Removing and replacing a heatsink............................................................................................75
Removing and replacing a processor......................................................................................... 77
Removing and replacing the system board.................................................................................81
Removing the system board............................................................................................ 81
Replacing the system board.............................................................................................82
Re-entering the server serial number and product ID...................................................... 85
Removing and replacing the system battery...............................................................................86
Removing and replacing the Chassis Intrusion Detection switch............................................... 87
HPE Trusted Platform Module 2.0 Gen10 Option.......................................................................88
Troubleshooting....................................................................................89
NMI functionality..........................................................................................................................89
Troubleshooting resources..........................................................................................................89
Diagnostic tools.................................................................................... 90
Product QuickSpecs................................................................................................................... 90
UEFI System Utilities.................................................................................................................. 90
4
Selecting the boot mode ................................................................................................. 90
Secure Boot......................................................................................................................91
Launching the Embedded UEFI Shell ............................................................................. 91
Intelligent Provisioning................................................................................................................ 92
Intelligent Provisioning operation..................................................................................... 93
HPE Insight Remote Support......................................................................................................93
HPE InfoSight for servers overview............................................................................................ 94
USB support................................................................................................................................94
External USB functionality................................................................................................94
HPE Smart Storage Administrator.............................................................................................. 94
Component identification.....................................................................96
Front panel components............................................................................................................. 96
Serial number/iLO information pull tab.............................................................................97
Front panel LEDs and buttons.................................................................................................... 98
LFF drive model............................................................................................................... 98
SFF drive model...............................................................................................................99
UID button functionality.................................................................................................. 100
Front panel LED power fault codes................................................................................100
Rear panel components............................................................................................................101
Rear panel LEDs.......................................................................................................................102
System board components....................................................................................................... 103
System maintenance switch descriptions...................................................................... 105
DIMM slot locations........................................................................................................105
DIMM label identification................................................................................................ 106
Processor and socket components................................................................................ 107
Drive LEDs and buttons............................................................................................................ 108
Low profile LFF drive LED definitions............................................................................ 108
Hot-plug drive LED definitions........................................................................................109
NVMe SSD LED definitions............................................................................................109
NVMe SSD button actions.............................................................................................. 111
Drive bay numbering................................................................................................................. 111
PCIe expansion slot definitions................................................................................................. 112
PCIe slot description................................................................................................................. 112
Fan bay numbering................................................................................................................... 113
Cabling................................................................................................. 114
Cabling guidelines.....................................................................................................................114
Cable routing: 4LFF drive model...............................................................................................115
Cable routing: 8SFF SAS/SATA drive model............................................................................ 118
Cable routing: 8SFF NVMe drive model................................................................................... 121
Cable routing: 2SFF SAS/SATA drive cage.............................................................................. 122
Cable routing: 2SFF NVMe drive cage..................................................................................... 123
Cable routing: Optical Drive...................................................................................................... 124
Cable routing: iLO service port................................................................................................. 125
Cable routing: Power supply..................................................................................................... 126
Cable routing: Front I/O............................................................................................................ 127
Cable routing: USB 3.0............................................................................................................. 128
Cable routing: Serial port.......................................................................................................... 129
Cable routing: Chassis Intrusion Detection switch....................................................................130
Cable routing: M.2 SSD............................................................................................................ 130
Cable routing: Controller backup power cable.......................................................................... 131
Cable routing: Energy pack.......................................................................................................133
5
Specifications......................................................................................134
Environmental specifications.................................................................................................... 134
Mechanical specifications......................................................................................................... 135
Power supply specifications......................................................................................................135
HPE 500W Low Halogen Non-hot-plug Power Supply.................................................. 135
HPE 500W Flex Slot Platinum Hot-plug Low Halogen Power Supply............................136
HPE 800W Flex Slot Platinum Hot-plug Low Halogen Power Supply............................137
HPE 800W Flex Slot Titanium Hot-plug Low Halogen Power Supply............................137
HPE 800W Flex Slot Universal Hot-plug Low Halogen Power Supply...........................138
HPE 800W Flex Slot -48VDC Hot-plug Low Halogen Power Supply.............................139
HPE 1600W Flex Slot Platinum Hot-plug Low Halogen Power Supply..........................140
Websites.............................................................................................. 141
Support and other resources.............................................................142
Accessing Hewlett Packard Enterprise Support....................................................................... 142
ClearCARE technical support................................................................................................... 142
Accessing updates....................................................................................................................142
Remote support........................................................................................................................ 143
Warranty information.................................................................................................................143
Regulatory information..............................................................................................................144
Documentation feedback.......................................................................................................... 144
6
Customer self repair
Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to
minimize repair time and allow for greater flexibility in performing defective parts replacement. If during
the diagnosis period Hewlett Packard Enterprise (or Hewlett Packard Enterprise service providers or
service partners) identifies that the repair can be accomplished by the use of a CSR part, Hewlett
Packard Enterprise will ship that part directly to you for replacement. There are two categories of CSR
parts:
• Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard
Enterprise to replace these parts, you will be charged for the travel and labor costs of this service.
• Optional—Parts for which customer self repair is optional. These parts are also designed for customer
self repair. If, however, you require that Hewlett Packard Enterprise replace them for you, there may or
may not be additional charges, depending on the type of warranty service designated for your product.
NOTE: Some Hewlett Packard Enterprise parts are not designed for customer self repair. In order to
satisfy the customer warranty, Hewlett Packard Enterprise requires that an authorized service provider
replace the part. These parts are identified as "No" in the Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same day or four-hour delivery may be offered at an additional charge where geography
permits. If assistance is required, you can call the Hewlett Packard Enterprise Support Center and a
technician will help you over the telephone. Hewlett Packard Enterprise specifies in the materials shipped
with a replacement CSR part whether a defective part must be returned to Hewlett Packard Enterprise. In
cases where it is required to return the defective part to Hewlett Packard Enterprise, you must ship the
defective part back to Hewlett Packard Enterprise within a defined period of time, normally five (5)
business days. The defective part must be returned with the associated documentation in the provided
shipping material. Failure to return the defective part may result in Hewlett Packard Enterprise billing you
for the replacement. With a customer self repair, Hewlett Packard Enterprise will pay all shipping and part
return costs and determine the courier/carrier to be used.
For more information about the Hewlett Packard Enterprise CSR program, contact your local service
provider. For the North American program, go to the Hewlett Packard Enterprise CSR website .
Parts only warranty service
Your Hewlett Packard Enterprise Limited Warranty may include a parts only warranty service. Under the
terms of parts only warranty service, Hewlett Packard Enterprise will provide replacement parts free of
charge.
For parts only warranty service, CSR part replacement is mandatory. If you request Hewlett Packard
Enterprise to replace these parts, you will be charged for the travel and labor costs of this service.
Réparation par le client (CSR)
Les produits Hewlett Packard Enterprise comportent de nombreuses pièces CSR (Customer Self Repair
= réparation par le client) afin de minimiser les délais de réparation et faciliter le remplacement des
pièces défectueuses. Si pendant la période de diagnostic, Hewlett Packard Enterprise (ou ses
partenaires ou mainteneurs agréés) détermine que la réparation peut être effectuée à l'aide d'une pièce
CSR, Hewlett Packard Enterprise vous l'envoie directement. Il existe deux catégories de pièces CSR :
Customer self repair 7
• Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à
Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du
service vous seront facturés.
• Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont
également conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous
demandez à Hewlett Packard Enterprise de remplacer ces pièces, l'intervention peut ou non vous être
facturée, selon le type de garantie applicable à votre produit.
REMARQUE: Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour permettre au client
d'effectuer lui-même la réparation. Pour que la garantie puisse s'appliquer, Hewlett Packard Enterprise
exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé. Ces pièces sont identifiées
par la mention "Non" dans le Catalogue illustré.
Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre
situation géographique. Si votre situation géographique le permet et que vous demandez une livraison le
jour même ou dans les 4 heures, celle-ci vous sera facturée. Pour toute assistance, appelez le Centre
d’assistance Hewlett Packard Enterprise pour qu’un technicien vous aide au téléphone Dans les
documents envoyés avec la pièce de rechange CSR, Hewlett Packard Enterprise précise s'il est
nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai indiqué,
généralement cinq (5) jours ouvrés. La pièce et sa documentation doivent être retournées dans
l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, Hewlett Packard Enterprise se réserve
le droit de vous facturer les coûts de remplacement. Dans le cas d'une pièce CSR, Hewlett Packard
Enterprise supporte l'ensemble des frais d'expédition et de retour, et détermine la société de courses ou
le transporteur à utiliser.
Pour plus d'informations sur le programme CSR de Hewlett Packard Enterprise, contactez votre
Mainteneur Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le
site Web Hewlett Packard Enterprise .
Service de garantie "pièces seules"
Votre garantie limitée Hewlett Packard Enterprise peut inclure un service de garantie "pièces seules".
Dans ce cas, les pièces de rechange fournies par Hewlett Packard Enterprise ne sont pas facturées.
Dans le cadre de ce service, la réparation des pièces CSR par le client est obligatoire. Si vous demandez
à Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du
service vous seront facturés.
Riparazione da parte del cliente
Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti
difettose, i prodotti Hewlett Packard Enterprise sono realizzati con numerosi componenti che possono
essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica Hewlett
Packard Enterprise (o un centro di servizi o di assistenza Hewlett Packard Enterprise) identifica il guasto
come riparabile mediante un ricambio CSR, Hewlett Packard Enterprise lo spedirà direttamente al cliente
per la sostituzione. Vi sono due categorie di parti CSR:
• Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la
riparazione ad Hewlett Packard Enterprise, deve sostenere le spese di spedizione e di manodopera
per il servizio.
• Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti
progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad Hewlett Packard
Enterprise, potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il
prodotto.
NOTA: alcuni componenti Hewlett Packard Enterprise non sono progettati per la riparazione da parte del
cliente. Per rispettare la garanzia, Hewlett Packard Enterprise richiede che queste parti siano sostituite da
8 Customer self repair
un centro di assistenza autorizzato. Tali parti sono identificate da un "No" nel Catalogo illustrato dei
componenti.
In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il
giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un
supplemento di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di
un addetto del centro di supporto tecnico Hewlett Packard Enterprise. Nel materiale fornito con una parte
di ricambio CSR, Hewlett Packard Enterprise specifica se il cliente deve restituire dei component. Qualora
sia richiesta la resa ad Hewlett Packard Enterprise del componente difettoso, lo si deve spedire ad
Hewlett Packard Enterprise entro un determinato periodo di tempo, generalmente cinque (5) giorni
lavorativi. Il componente difettoso deve essere restituito con la documentazione associata nell'imballo di
spedizione fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio
da parte di Hewlett Packard Enterprise. Nel caso di riparazione da parte del cliente, Hewlett Packard
Enterprise sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.
Per ulteriori informazioni sul programma CSR di Hewlett Packard Enterprise, contattare il centro di
assistenza di zona. Per il programma in Nord America fare riferimento al sito Web.
Servizio di garanzia per i soli componenti
La garanzia limitata Hewlett Packard Enterprise può includere un servizio di garanzia per i soli
componenti. Nei termini di garanzia del servizio per i soli componenti, Hewlett Packard Enterprise fornirà
gratuitamente le parti di ricambio.
Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione
da parte del cliente. Se il cliente invece richiede la sostituzione ad Hewlett Packard Enterprise dovrà
sostenere le spese di spedizione e di manodopera per il servizio.
Customer Self Repair
Hewlett Packard Enterprise Produkte enthalten viele CSR-Teile (Customer Self Repair), um
Reparaturzeiten zu minimieren und höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen.
Wenn Hewlett Packard Enterprise (oder ein Hewlett Packard Enterprise Servicepartner) bei der Diagnose
feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen Hewlett Packard
Enterprise dieses Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien unterteilt:
• Zwingend—Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie
den Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die
Anfahrt- und Arbeitskosten für diesen Service berechnet.
• Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für
Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard
Enterprise vornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt
vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.
HINWEIS: Einige Hewlett Packard Enterprise Teile sind nicht für Customer Self Repair ausgelegt. Um den
Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem Hewlett Packard Enterprise
Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw.
„Nein“ gekennzeichnet.
CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag
geliefert. Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden
gegen einen Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das Hewlett Packard Enterprise
Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien von
Hewlett Packard Enterprise, die mit einem CSR-Ersatzteil geliefert werden, können Sie entnehmen, ob
das defekte Teil an Hewlett Packard Enterprise zurückgeschickt werden muss. Wenn es erforderlich ist,
das defekte Teil an Hewlett Packard Enterprise zurückzuschicken, müssen Sie dies innerhalb eines
vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss
mit der zugehörigen Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang
enthalten ist. Wenn Sie das defekte Teil nicht zurückschicken, kann Hewlett Packard Enterprise Ihnen das
Customer self repair 9
Ersatzteil in Rechnung stellen. Im Falle von Customer Self Repair kommt Hewlett Packard Enterprise für
alle Kosten für die Lieferung und Rücksendung auf und bestimmt den Kurier-/Frachtdienst.
Weitere Informationen über das Hewlett Packard Enterprise Customer Self Repair Programm erhalten Sie
von Ihrem Servicepartner vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf
der Hewlett Packard Enterprise Website unter.
Parts-only Warranty Service (Garantieservice ausschließlich für Teile)
Ihre Hewlett Packard Enterprise Garantie umfasst möglicherweise einen Parts-only Warranty Service
(Garantieservice ausschließlich für Teile). Gemäß den Bestimmungen des Parts-only Warranty Service
stellt Hewlett Packard Enterprise Ersatzteile kostenlos zur Verfügung.
Für den Parts-only Warranty Service ist das CSR-Verfahren zwingend vorgegeben. Wenn Sie den
Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt- und
Arbeitskosten für diesen Service berechnet.
Reparaciones del propio cliente
Los productos de Hewlett Packard Enterprise incluyen muchos componentes que el propio usuario puede
reemplazar (Customer Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor
flexibilidad a la hora de realizar sustituciones de componentes defectuosos. Si, durante la fase de
diagnóstico, Hewlett Packard Enterprise (o los proveedores o socios de servicio de Hewlett Packard
Enterprise) identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR,
Hewlett Packard Enterprise le enviará dicho componente directamente para que realice su sustitución.
Los componentes CSR se clasifican en dos categorías:
• Obligatorio—Componentes cuya reparación por parte del usuario es obligatoria. Si solicita a Hewlett
Packard Enterprise que realice la sustitución de estos componentes, tendrá que hacerse cargo de los
gastos de desplazamiento y de mano de obra de dicho servicio.
• Opcional—Componentes cuya reparación por parte del usuario es opcional. Estos componentes
también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que
Hewlett Packard Enterprise realice su sustitución, puede o no conllevar costes adicionales,
dependiendo del tipo de servicio de garantía correspondiente al producto.
NOTA: Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser
reparados por el usuario. Para que el usuario haga valer su garantía, Hewlett Packard Enterprise pone
como condición que un proveedor de servicios autorizado realice la sustitución de estos componentes.
Dichos componentes se identifican con la palabra "No" en el catálogo ilustrado de componentes.
Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a
su destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en
el mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al
Centro de asistencia técnica de Hewlett Packard Enterprise y recibirá ayuda telefónica por parte de un
técnico. Con el envío de materiales para la sustitución de componentes CSR, Hewlett Packard Enterprise
especificará si los componentes defectuosos deberán devolverse a Hewlett Packard Enterprise. En
aquellos casos en los que sea necesario devolver algún componente a Hewlett Packard Enterprise,
deberá hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los
componentes defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje
de envío. Si no enviara el componente defectuoso requerido, Hewlett Packard Enterprise podrá cobrarle
por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, Hewlett Packard
Enterprise se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la
empresa de transporte que se utilice para dicho servicio.
Para obtener más información acerca del programa de Reparaciones del propio cliente de Hewlett
Packard Enterprise, póngase en contacto con su proveedor de servicios local. Si está interesado en el
programa para Norteamérica, visite la página web de Hewlett Packard Enterprise CSR.
10 Customer self repair
Servicio de garantía exclusivo de componentes
La garantía limitada de Hewlett Packard Enterprise puede que incluya un servicio de garantía exclusivo
de componentes. Según las condiciones de este servicio exclusivo de componentes, Hewlett Packard
Enterprise le facilitará los componentes de repuesto sin cargo adicional alguno.
Para este servicio de garantía exclusivo de componentes, es obligatoria la sustitución de componentes
por parte del usuario (CSR). Si solicita a Hewlett Packard Enterprise que realice la sustitución de estos
componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho
servicio.
Customer Self Repair
Veel onderdelen in Hewlett Packard Enterprise producten zijn door de klant zelf te repareren, waardoor
de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte
onderdelen groter is. Deze onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als
Hewlett Packard Enterprise (of een Hewlett Packard Enterprise Service Partner) bij de diagnose vaststelt
dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt Hewlett Packard Enterprise
dat onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee
categorieën CSR-onderdelen:
• Verplicht—Onderdelen waarvoor reparatie door de klant verplicht is. Als u Hewlett Packard Enterprise
verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon
in rekening gebracht.
• Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn
ontworpen voor reparatie door de klant. Als u echter Hewlett Packard Enterprise verzoekt deze
onderdelen voor u te vervangen, kunnen daarvoor extra kosten in rekening worden gebracht,
afhankelijk van het type garantieservice voor het product.
OPMERKING: Sommige Hewlett Packard Enterprise onderdelen zijn niet ontwikkeld voor reparatie door
de klant. In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service
Partner worden vervangen. Deze onderdelen worden in de geïllustreerde onderdelencatalogus
aangemerkt met "Nee".
Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de
eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden
aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie is gewenst, belt u het Hewlett
Packard Enterprise Support Center om via de telefoon ondersteuning van een technicus te ontvangen.
Hewlett Packard Enterprise vermeldt in de documentatie bij het vervangende CSR-onderdeel of het
defecte onderdeel aan Hewlett Packard Enterprise moet worden geretourneerd. Als het defecte
onderdeel aan Hewlett Packard Enterprise moet worden teruggezonden, moet u het defecte onderdeel
binnen een bepaalde periode, gewoonlijk vijf (5) werkdagen, retourneren aan Hewlett Packard Enterprise.
Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het
meegeleverde verpakkingsmateriaal. Als u het defecte onderdeel niet terugzendt, kan Hewlett Packard
Enterprise u voor het vervangende onderdeel kosten in rekening brengen. Bij reparatie door de klant
betaalt Hewlett Packard Enterprise alle verzendkosten voor het vervangende en geretourneerde
onderdeel en kiest Hewlett Packard Enterprise zelf welke koerier/transportonderneming hiervoor wordt
gebruikt.
Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair
programma van Hewlett Packard Enterprise. Informatie over Service Partners vindt u op de Hewlett
Packard Enterprise website.
Garantieservice "Parts Only"
Het is mogelijk dat de Hewlett Packard Enterprise garantie alleen de garantieservice "Parts Only" omvat.
Volgens de bepalingen van de Parts Only garantieservice zal Hewlett Packard Enterprise kosteloos
vervangende onderdelen ter beschikking stellen.
Customer self repair 11
Voor de Parts Only garantieservice is vervanging door CSR-onderdelen verplicht. Als u Hewlett Packard
Enterprise verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en
arbeidsloon in rekening gebracht
Reparo feito pelo cliente
Os produtos da Hewlett Packard Enterprise são projetados com muitas peças para reparo feito pelo
cliente (CSR) de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substituição de
peças com defeito. Se, durante o período de diagnóstico, a Hewlett Packard Enterprise (ou fornecedores/
parceiros da Hewlett Packard Enterprise) concluir que o reparo pode ser efetuado pelo uso de uma peça
CSR, a Hewlett Packard Enterprise enviará a peça diretamente ao cliente. Há duas categorias de peças
CSR:
• Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett Packard
Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do
serviço.
• Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para
o reparo feito pelo cliente. No entanto, se desejar que a Hewlett Packard Enterprise as substitua,
pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia
destinado ao produto.
OBSERVAÇÃO: Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito
pelo cliente. A fim de cumprir a garantia do cliente, a Hewlett Packard Enterprise exige que um técnico
autorizado substitua a peça. Essas peças estão identificadas com a marca "No" (Não), no catálogo de
peças ilustrado.
Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após
o pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode
ser feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte
técnico da Hewlett Packard Enterprise para que um técnico o ajude por telefone. A Hewlett Packard
Enterprise especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve
ser devolvida à Hewlett Packard Enterprise. Nos casos em que isso for necessário, é preciso enviar a
peça com defeito à Hewlett Packard Enterprise, você deverá enviar a peça com defeito de volta para a
Hewlett Packard Enterprise dentro do período de tempo definido, normalmente em 5 (cinco) dias úteis. A
peça com defeito deve ser enviada com a documentação correspondente no material de transporte
fornecido. Caso não o faça, a Hewlett Packard Enterprise poderá cobrar a reposição. Para as peças de
reparo feito pelo cliente, a Hewlett Packard Enterprise paga todas as despesas de transporte e de
devolução da peça e determina a transportadora/serviço postal a ser utilizado.
Para obter mais informações sobre o programa de reparo feito pelo cliente da Hewlett Packard
Enterprise, entre em contato com o fornecedor de serviços local. Para o programa norte-americano,
visite o site da Hewlett Packard Enterprise .
Serviço de garantia apenas para peças
A garantia limitada da Hewlett Packard Enterprise pode incluir um serviço de garantia apenas para
peças. Segundo os termos do serviço de garantia apenas para peças, a Hewlett Packard Enterprise
fornece as peças de reposição sem cobrar nenhuma taxa.
No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a Hewlett Packard
Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
12 Customer self repair
Customer self repair 13
14 Customer self repair
Customer self repair 15
16 Customer self repair
Illustrated parts catalog
Mechanical components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current
supported spare parts information, see the Hewlett Packard Enterprise PartSurfer website:
http://www.hpe.com/info/partssurfer
Item Description
1 Access panel spare part on page 18
2 Energy pack holder and fan blank spare parts on page 18
3 DIMM guard spare part on page 18
4 Air baffle spare part on page 18
5 Power supply blank spare part on page 18
6 Media bay blank in SFF spare part on page 19
Illustrated parts catalog 17
Table Continued
Item Description
7 ODD blank spare part on page 19
8 Bezel spare part on page 19
9 Latch ears spare part on page 19
10 SFF drive blank spare part on page 19*
11 LFF drive blank spare part on page 19*
12 Rear miscellaneous blanks kit spare part on page 19*
* Not shown
For more information, see Removal and replacement procedures on page 27.
Access panel spare part
Customer self repair: mandatory
Description Part number
Access panel P06971-001
Energy pack holder and fan blank spare parts
Customer self repair: mandatory
Description Part number
Energy pack holder and fan blank 878530-001
DIMM guard spare part
Customer self repair: mandatory
Description Part number
Left and right DIMM guards P06972-001
Air baffle spare part
Customer self repair: mandatory
Description Part number
Air baffle P07015-001
Power supply blank spare part
Customer self repair: mandatory
Description Part number
Power supply blank 775423-001
18 Illustrated parts catalog
Media bay blank in SFF spare part
Customer self repair: mandatory
Description Part number
2SFF media bay blank 878534-001
ODD blank spare part
Customer self repair: mandatory
Description Part number
ODD blank 878533-001
Bezel spare part
Customer self repair: mandatory
Description Part number
1U server bezel 875561-001
Latch ears spare part
Customer self repair: mandatory
Description Part number
Left and right latch ear kit
SFF drive blank spare part
Customer self repair: mandatory
Description Part number
SFF drive blank 670033-001
LFF drive blank spare part
Customer self repair: mandatory
Description Part number
LFF reduced length drive blank 827363-001
P07014-001
Rear miscellaneous blanks kit spare part
Customer self repair: mandatory
Illustrated parts catalog 19
Description Part number
Rear miscellaneous blanks kit
• FlexibleLOM blank
• Full-height PCIe blank
• Low-profile PCIe blank
System components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current
supported spare parts information, see the Hewlett Packard Enterprise PartSurfer website:
http://www.hpe.com/info/partssurfer
878632-001
Item Description
1 Fan spare parts
2 DIMM spare parts
3 Power distribution board spare part
4 Power supply spare parts
5 Heatsink spare parts
20 Illustrated parts catalog
Table Continued
Item Description
6 Processor spare parts
7 Secondary riser board assembly spare part
8 Primary riser board spare part
9 System battery spare part
10 System board spare part
For more information, see Removal and replacement procedures.
Fan spare parts
Customer self repair: mandatory
Description Part number
LFF fan (single rotor, standard) 878537-001
SFF fan (dual rotor, high-performance) P06973-001
DIMM spare parts
Customer self repair: mandatory
Description Part number
DIMM, 8GB PC4-2666V-R, 1Gx8 868841-001
DIMM, 16GB PC4-2666V-R, 2Gx4 868842-001
DIMM, 32GB PC4-2666V-R, 2Gx4 868843-001
DIMM, 64GB PC4-2666V-L, 2Gx4 868844-001
DIMM, 128GB PC4-2666V-L, 2Gx4 868845-001
DIMM, 16GB PC4-2666V-R, 1Gx8 870840-001
DIMM, 64GB PC4-2666V-R, 4Gx4 P06182-001
Power distribution board spare part
Customer self repair: optional
Description Part number
Power distribution board and cover P07017-001
Power supply spare parts
Customer self repair: mandatory
Description Part number
500W non-hot-plug power supply kit 866726-001
Table Continued
Illustrated parts catalog 21
500W Flex Slot Platinum hot-plug power supply kit 866729-001
800W Flex Slot Titanium hot-plug power supply kit 866793-001
800W Flex Slot Universal hot-plug power supply kit 866727-001
800W Flex Slot Platinum hot-plug power supply kit 866730-001
800W Flex Slot -48VDC hot-plug power supply kit 866728-001
1600W Flex Slot Platinum hot-plug power supply
kit
Heatsink spare parts
Customer self repair: optional
Description Part number
Standard heatsink P06775-001
Performance heatsink (for 180W and higher processors only) P06774-001
Processor spare parts
Customer self repair: optional
Description Part number
2.0GHz AMD EPYC 7251 processor (120W) P00656-001
2.0GHz AMD EPYC 7401P processor (170W) 882445-001
2.0GHz AMD EPYC 7501 processor (155W) P00651-001
2.0GHz AMD EPYC 7551 processor (180W) 882446-001
2.1GHz AMD EPYC 7281 processor (170W) P00657-001
863373-001
2.2GHz AMD EPYC 7301 processor (155W) P00655-001
2.2GHz AMD EPYC 7601 processor (180W) P00649-001
2.3GHz AMD EPYC 7451 processor (180W) P00652-001
2.4GHz AMD EPYC 7351P processor (170W) 882444-001
2.5GHz AMD EPYC 7261 processor (170W) P05452-001
3.1GHz AMD EPYC 7371 processor (200W) P12475-001
Secondary riser board assembly spare part
Customer self repair: optional
Description Part number
Low-profile secondary riser board (x16) with plastic
holders
22 Illustrated parts catalog
P07016-001
Primary riser board spare part
Customer self repair: optional
Description Part number
Primary riser board (x16, x8) P06514-001
System battery spare part
Customer self repair: mandatory
Description Part number
System battery 319603-001
System board spare part
Customer self repair: optional
Description Part number
System board with handle P07018-001
Server options
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current
supported spare parts information, see the Hewlett Packard Enterprise PartSurfer website:
http://www.hpe.com/info/partssurfer
Item Description
1 Energy pack spare parts on page 24
2 Backplane board spare parts on page 24
3 Chassis Intrusion Detection Switch spare part on page 24
4 Serial port cable spare part on page 24
5 iLO service port spare part on page 25*
Illustrated parts catalog 23
Table Continued
Item Description
6 USB 3.0 and SFF front I/O cable kit spare part on page 25*
7 HPE Trusted Platform Module 2.0 spare part on page 26*
8 HPE Trusted Platform Module 2.0 spare part on page 26*
9 Thermal grease spare part on page 26*
*Not shown
For more information, see Removal and replacement procedures on page 27.
Energy pack spare parts
HPE Smart Storage Hybrid Capacitor spare part
Customer self repair on page 7: mandatory
Description Spare part number
HPE Smart Storage Hybrid Capacitor, 145mm
cable
HPE Smart Storage Battery spare part
Customer self repair on page 7: Mandatory
Description Spare part number
HPE Smart Storage Battery 96 W, 145 mm cable 878643-001
Backplane board spare parts
Customer self repair: optional
Description Part number
4LFF SAS/SATA drive backplane 872885-001
8SFF SAS/SATA drive backplane 780428-001
2SFF SAS/SATA drive backplane 775401-001
2SFF NVMe drive backplane 875080-001
8SFF NVMe drive backplane P07019-001
P07473-001
Chassis Intrusion Detection Switch spare part
Customer self repair: mandatory
Description Part number
Chassis Intrusion Detection Switch 875570-001
Serial port cable spare part
Customer self repair: mandatory
24 Illustrated parts catalog
Description Part number
Serial port cable 875571-001
iLO service port spare part
Customer self repair: optional
Description Part number
iLO service port 878346-001
USB 3.0 and SFF front I/O cable kit spare part
Customer self repair: optional
Description Part number
USB 3.0 and SFF front I/O cable kit spare part
Cable spare parts
Customer self repair: mandatory
Description Part number
LFF front I/O cable 878541-001
ODD SATA cable 878324-001
4LFF SATA cable 878327-001
4LFF Mini-SAS cable 878758-001
4LFF S100i Mini-SAS to SATA cable P09654-001
Power cable from system board to drive backplane
and ODD
8SFF SATA cable kit P07471-001
8SFF Mini-SAS cable kit 878328-001
Power cable from 8SFF drive backplane to 2SFF
drive backplane
878787-001
878332-001
875566-001
2SFF SATA cable kit P07472-001
2SFF slimline/Mini-SAS and PDB cable kit
• Slimline cable for 2SFF NVMe
• Mini-SAS cable for 2SFF SAS/SATA
• Power cable for PDB
Signal cable for PDB 878322-001
8SFF NVMe slimline and power cable kit P07020-001
P07072-001
Illustrated parts catalog 25
HPE Trusted Platform Module 2.0 spare part
Customer self repair: no
Description Part number
HPE Trusted Platform Module Gen 10, TAA 872159-001
Thermal grease spare part
Customer self repair: mandatory
Description Part number
1.0g thermal grease 777298-001
26 Illustrated parts catalog
Removal and replacement procedures
Required tools
Some procedures may require the following tools:
• T-25 Torx screwdriver (for screws located inside the front panel quick-release ears)
• T-10/T-15/T-20 Torx screwdriver
• Flathead screwdriver (for replacing the system battery)
Safety considerations
Before performing service procedures, review all the safety information.
Preventing electrostatic discharge
To prevent damaging the system, be aware of the precautions you must follow when setting up the
system or handling parts. A discharge of static electricity from a finger or other conductor may damage
system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of
the device.
Procedure
• Avoid hand contact by transporting and storing products in static-safe containers.
• Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
• Place parts on a grounded surface before removing them from their containers.
• Avoid touching pins, leads, or circuitry.
• Always be properly grounded when touching a static-sensitive component or assembly.
Symbols on equipment
The following symbols might be found on the equipment to indicate the presence of potentially hazardous
conditions.
This symbol indicates the presence of hazardous energy circuits or electric shock
hazards. Refer all servicing to qualified personnel.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this
enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.
This symbol indicates the presence of electric shock hazards. The area contains no
user or field serviceable parts. Do not open for any reason.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this
enclosure.
Removal and replacement procedures 27
This symbol on an RJ-45 receptacle indicates a network interface connection.
WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do
not plug telephone or telecommunications connectors into this receptacle.
This symbol indicates the presence of a hot surface or hot component. If this surface is
contacted, the potential for injury exists.
WARNING: To reduce the risk of injury from a hot component, allow the surface to cool
before touching.
This symbol indicates that the component exceeds the recommended weight for one
individual to handle safely.
WARNING: To reduce the risk of personal injury or damage to the equipment,
observe local occupational health and safety requirements and guidelines for manual
material handling.
These symbols, on power supplies or systems, indicate that the equipment is supplied
by multiple sources of power.
WARNING: To reduce the risk of injury from electric shock, remove all power cords to
disconnect power from the system completely.
Server warnings and cautions
Before installing a server, be sure that you understand the following warnings and cautions.
WARNING: To reduce the risk of electric shock, personal injury, and damage to the equipment:
• Do not attempt to service any parts of the equipment other than those specified in the following
procedure. Any other activities may require that you shut down the server and remove the power
cord.
• Installation and maintenance of this product must be performed by individuals who are
knowledgeable about the procedures, precautions and hazards associated with the product.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal
system components to cool before touching them.
CAUTION: Do not operate the server for long periods with the access panel open or removed.
Operating the server in this manner results in improper airflow and improper cooling that can lead to
thermal damage.
28 Removal and replacement procedures
Rack warnings
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:
• The leveling jacks are extended to the floor.
• The full weight of the rack rests on the leveling jacks.
• The stabilizing feet are attached to the rack if it is a single-rack installation.
• The racks are coupled together in multiple-rack installations.
• Only one component is extended at a time. A rack may become unstable if more than one
component is extended for any reason.
WARNING: To reduce the risk of personal injury or equipment damage when unloading a rack:
• At least two people are needed to safely unload the rack from the pallet. An empty 42U rack can
weigh as much as 115 kg (253 lb), can stand more than 2.1 m (7 ft) tall, and might become
unstable when being moved on its casters.
• Never stand in front of the rack when it is rolling down the ramp from the pallet. Always handle
the rack from both sides.
WARNING: To reduce the risk of personal injury or damage to the equipment, adequately stabilize
the rack before extending a component outside the rack. Extend only one component at a time. A
rack may become unstable if more than one component is extended.
WARNING: When installing a server in a telco rack, be sure that the rack frame is adequately
secured at the top and bottom to the building structure.
Preparation procedures
To access some components and perform certain service procedures, you must perform one or more of
the following procedures:
Procedure
• If installed, remove the bezel.
• Power down the server.
• Extend the server from the rack.
• Remove the server from the rack.
• Access the product rear panel.
• Remove the access panel.
• Remove the air baffle.
Removal and replacement procedures 29
Removing the bezel
Procedure
1. Remove the Kensington security lock.
2. Remove the bezel.
a. Press the latch.
b. Open the bezel.
c. Detach the bezel from the latch ear.
To replace the component, reverse the removal procedure.
Powering down the server
IMPORTANT: When the server is in standby mode, auxiliary power is still being provided to the
system.
Prerequisites
Before powering down the server for any upgrade or maintenance procedures, perform a backup of
critical server data and programs.
Procedure
1. Remove the bezel.
2. To power down the server, use one of the following methods.
• Press and release the Power On/Standby button.
30 Removal and replacement procedures
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