HP ProLiant DL320s User Manual

HP ProLiant DL320s Server User Guide

Part Number 431185-003 April 2007 (Third Edition)

© Copyright 2006, 2007 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express

warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Microsoft, Windows, and Windows NT are U.S. registered trademarks of Microsoft Corporation. Windows Server 2003 is a trademark of Microsoft Corporation.

Audience assumptions

This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.

Component identification............................................................................................................... 6

Front panel LEDs and buttons ...................................................................................................................... 6

SAS and SATA drive numbers..................................................................................................................... 8

SAS and SATA hard drive LEDs................................................................................................................... 8

SAS and SATA hard drive LED combinations ................................................................................................ 9

Rear panel components............................................................................................................................ 10

Rear panel LEDs and buttons..................................................................................................................... 11

System board components........................................................................................................................ 11

System maintenance switch............................................................................................................. 12

NMI functionality........................................................................................................................... 13

System board LEDs .................................................................................................................................. 13

Internal USB connectors ........................................................................................................................... 15

System LEDs and internal health LED combinations....................................................................................... 15

Battery-backed write cache LEDs ...............................................................................................................16

Fan assembly location.............................................................................................................................. 18

Setup......................................................................................................................................... 19

Optional installation services .................................................................................................................... 19

Rack planning resources........................................................................................................................... 20

Optimum environment.............................................................................................................................. 20

Space and airflow requirements ...................................................................................................... 20

Temperature requirements............................................................................................................... 21

Power requirements .......................................................................................................................21

Electrical grounding requirements .................................................................................................... 22

Rack warnings ........................................................................................................................................ 22

Identifying the server shipping carton contents............................................................................................. 22

Installing a storage enclosure into the rack.................................................................................................. 23

Installing hardware options....................................................................................................................... 25

Powering up and configuring.................................................................................................................... 25

Installing the operating system................................................................................................................... 25

Registering the server............................................................................................................................... 25

Operations................................................................................................................................. 26

Power up the server................................................................................................................................. 26

Power down the server............................................................................................................................. 26

Removing and replacing the access panel .................................................................................................. 26

Removing the upper tray ..........................................................................................................................27

Removing the PCI riser board assembly...................................................................................................... 28

Hot-plug fan operation.............................................................................................................................29

Hardware options installation....................................................................................................... 30

Introduction ............................................................................................................................................ 30

Memory options...................................................................................................................................... 30

Interleaving and non-interleaving memory configuration ..................................................................... 30

Installing DIMMs ........................................................................................................................... 31

Installing the PCI riser board assembly ............................................................................................. 32

Hard drive options .................................................................................................................................. 32

Contents 3

SAS and SATA hard drive guidelines ............................................................................................... 32

Installing a SAS or SATA hard drive................................................................................................. 33

Installing an expansion board................................................................................................................... 34

Battery-backed write cache....................................................................................................................... 35

Installing a DVD-ROM drive assembly ........................................................................................................ 38

Installing a rear hard drive option ............................................................................................................. 39

Installing the single power supply option ....................................................................................................44

Cabling ..................................................................................................................................... 46

Cabling overview.................................................................................................................................... 46

Server cable routing ................................................................................................................................46

BBWC cable routing................................................................................................................................ 46

Software and configuration utilities ............................................................................................... 48

Configuration tools.................................................................................................................................. 48

SmartStart software........................................................................................................................ 48

SmartStart Scripting Toolkit ............................................................................................................. 48

HP ROM-Based Setup Utility............................................................................................................ 49

HP ProLiant Essentials Rapid Deployment Pack ............................................................................................ 50

Option ROM Configuration for Arrays ....................................................................................................... 51

Array Configuration Utility........................................................................................................................ 51

Re-entering the server serial number and product ID..................................................................................... 51

Management tools................................................................................................................................... 52

Automatic Server Recovery .............................................................................................................52

Integrated Lights-Out 2 technology................................................................................................... 52

StorageWorks library and tape tools................................................................................................ 52

Management Agents...................................................................................................................... 53

HP Systems Insight Manager...........................................................................................................53

ROMPaq utility.............................................................................................................................. 53

System Online ROM flash component utility ......................................................................................53

USB support.................................................................................................................................. 54

Diagnostic tools ...................................................................................................................................... 54

HP Insight Diagnostics.................................................................................................................... 54

Survey Utility................................................................................................................................. 55

Integrated Management Log ...........................................................................................................55

Array Diagnostic Utility ..................................................................................................................55

Remote support and analysis tools.............................................................................................................55

HP Instant Support Enterprise Edition................................................................................................ 55

Keeping the system current ....................................................................................................................... 56

Drivers ......................................................................................................................................... 56

ProLiant Support Packs ................................................................................................................... 56

Operating system version support.................................................................................................... 56

Change control and proactive notification ........................................................................................ 56

Care Pack ....................................................................................................................................57

Troubleshooting ...................................................................................................................................... 58

Troubleshooting resources............................................................................................................... 58

Pre-diagnostic steps ....................................................................................................................... 58

Loose connections.......................................................................................................................... 61

Service notifications....................................................................................................................... 62

Troubleshooting flowcharts ............................................................................................................. 62

POST error messages and beep codes ............................................................................................. 73

Regulatory compliance notices ..................................................................................................... 74

Regulatory compliance identification numbers............................................................................................. 74

Contents 4

Federal Communications Commission notice............................................................................................... 74

FCC rating label............................................................................................................................ 75

Class A equipment......................................................................................................................... 75

Class B equipment......................................................................................................................... 75

Declaration of conformity for products marked with the FCC logo, United States only....................................... 75

Modifications.......................................................................................................................................... 76

Cables................................................................................................................................................... 76

Mouse compliance statement .................................................................................................................... 76

Canadian notice (Avis Canadien).............................................................................................................. 76

European Union regulatory notice .............................................................................................................76

Disposal of waste equipment by users in private households in the European Union......................................... 77

Japanese notice ...................................................................................................................................... 77

BSMI notice............................................................................................................................................ 78

Korean notice ......................................................................................................................................... 78

Laser compliance .................................................................................................................................... 78

Battery replacement notice........................................................................................................................ 79

Taiwan battery recycling notice................................................................................................................. 80

Power cord statement for Japan................................................................................................................. 80

Electrostatic discharge................................................................................................................. 81

Preventing electrostatic discharge..............................................................................................................81

Grounding methods to prevent electrostatic discharge.................................................................................. 81

Specifications............................................................................................................................. 82

Environmental specifications ..................................................................................................................... 82

Server specifications................................................................................................................................82

Technical support........................................................................................................................ 84

Before you contact HP.............................................................................................................................. 84

HP contact information............................................................................................................................. 84

Customer Self Repair ...............................................................................................................................84

Acronyms and abbreviations........................................................................................................ 92

Index......................................................................................................................................... 97

Contents 5

Component identification

In this section

Front panel LEDs and buttons..................................................................................................................... 6

SAS and SATA drive numbers.................................................................................................................... 8

SAS and SATA hard drive LEDs ................................................................................................................. 8

SAS and SATA hard drive LED combinations............................................................................................... 9

Rear panel components........................................................................................................................... 10

Rear panel LEDs and buttons ................................................................................................................... 11

System board components....................................................................................................................... 11

System board LEDs................................................................................................................................. 13

Internal USB connectors .......................................................................................................................... 15

System LEDs and internal health LED combinations ..................................................................................... 15

Battery-backed write cache LEDs .............................................................................................................. 16

Fan assembly location ............................................................................................................................ 18

Front panel LEDs and buttons

Item Description Status

1 UID button/LED Blue = Identification is activated.

Flashing blue = System is being remotely managed.

Off = Identification is deactivated.

Component identification 6

Item Description Status

2 Internal health LED Green = System health is normal.

Amber = System is degraded. To identify the component in a degraded state, see system board LEDs.

Red = System critical. To identify the component in a critical state, see system board LEDs.

Off = System health is normal (when in standby mode).

3 NIC 1 link/activity LED Green = Network link exists.

Flashing green = Network link and activity exist.

Off = No link to network exists. If power is off, view the LEDs on

the RJ-45 connector for status by referring to the rear panel LEDs ("Rear panel LEDs and buttons" on page 11).

4 NIC 2 link/activity LED Green = Network link exists.

Flashing green = Network link and activity exist.

Off = No link to network exists. If the power is off, view the LEDs

on the RJ-45 connector for status by referring to the rear panel LEDs ("Rear panel LEDs and buttons" on page 11).

5 Power On/Standby

button and system power LED

Green = System is on. Amber = System is shut down, but

power is still applied. Off = Power cord is not attached,

power supply failure has occurred, no power supplies are installed, facility power is not available, or the DC-to-DC converter is not installed.

Component identification 7

SAS and SATA drive numbers

SAS and SATA hard drive LEDs

Item Description Status

1 Fault/UID LED Amber = Drive failure

Flashing amber = Fault-process activity Blue = Unit identification is active Off = No fault-process activity

2 Online/activity LED Green = Drive activity

Flashing green = High activity on the drive or drive is being configured as part of an array

Off = No drive activity

Component identification 8

SAS and SATA hard drive LED combinations

Online/activity LED (green)

On, off, or flashing

On Amber, flashing

On Off The drive is online, but it is not active currently. Flashing regularly

(1 Hz)

Flashing regularly (1 Hz)

Flashing irregularly

Off Steadily amber A critical fault condition has been identified for this drive, and

Off Amber, flashing

Off Off The drive is offline, a spare, or not configured as part of an

Fault/UID LED

Interpretation

(amber/blue)

Alternating amber and blue

Steadily blue The drive is operating normally, and it has been selected by a

regularly (1 Hz)

Amber, flashing regularly (1 Hz)

Off Do not remove the drive. Removing a drive may terminate the

Amber, flashing regularly (1 Hz)

Off The drive is active, and it is operating normally.

regularly (1 Hz)

The drive has failed, or a predictive failure alert has been received for this drive; it also has been selected by a management application.

management application. A predictive failure alert has been received for this drive. Replace the drive as soon as possible.

Do not remove the drive. Removing a drive may terminate the current operation and cause data loss.

The drive is part of an array that is undergoing capacity expansion or stripe migration, but a predictive failure alert has been received for this drive. To minimize the risk of data loss, do not replace the drive until the expansion or migration is complete.

current operation and cause data loss. The drive is rebuilding, or it is part of an array that is

undergoing capacity expansion or stripe migration. The drive is active, but a predictive failure alert has been

received for this drive. Replace the drive as soon as possible.

the controller has placed it offline. Replace the drive as soon as possible.

A predictive failure alert has been received for this drive. Replace the drive as soon as possible.

array.

Component identification 9

Rear panel components

Item Description

1 Power supply 2 USB connectors (2) 3 PCI Express x8 expansion slot 2 (full-length) 4 Video connector 5 Mouse connector 6 Keyboard connector 7 Serial connector 8 iLO 2 NIC 9 PCI Express x1 expansion slot 1 (low-profile, half-length) 10 NIC controller 1 11 NIC controller 2 12 UID button/LED

Component identification 10

Rear panel LEDs and buttons

Item Description LED color Status

1 Activity LED Green On or flashing = Network activity

2 Link LED Green On = Linked to network

3 UID LED Blue On = Activated

System board components

Off = No network activity

Off = Not linked to network

Flashing = Server remotely managed Off = Deactivated

Component identification 11

Description Item Description

Item

1 PCI Express x8 connector 10 Fan 3 connector 2 PCI Express x1 connector 11 Fan 4 connector 3 System maintenance switch

(on page 12)

4 NMI switch ("NMI

functionality" on page 13)

5 Battery 14 Auxiliary power connector

12 Main power connector

13 Processor socket

6 Front panel LED board

15 DIMM slot 1 (bank A)

connector 7 Internal USB connector 16 DIMM slot 2 (bank B) 8 Fan 1 connector 17 DIMM slot 3 (bank A)

9 Fan 2 connector 18 DIMM slot 4 (bank B)

System maintenance switch

Position Default Function

S1 Off Off = iLO 2 security is enabled

On = iLO 2 security is disabled

S2 Off Off = Normal operation

On = RBSU will not commit any

configuration changes * S3 Off Reserved S4 Off Off = Normal operation

On = Override RBSU setting and

enable diskette boot * S5 Off Off = Power-on password enabled

On = Power-on password disabled * S6 Off Off = Normal operation

On = BIOS will clear CMOS and

NVRAM * S7 Off Reserved

S8 Off Reserved

* "On" activates the function. When the system maintenance switch position 6 is set to the On position, the system is prepared to erase

all system configuration settings from both CMOS and NVRAM.

CAUTION: Clearing CMOS and/or NVRAM deletes configuration information. Be sure to

properly configure the server or data loss could occur.

Component identification 12

NMI functionality

An NMI crash dump enables administrators to create crash dump files when a system is hung and not responding to traditional debug mechanisms.

Crash dump log analysis is an essential part of diagnosing reliability problems, such as hangs in operating systems, device drivers, and applications. Many crashes freeze a system, and the only available action for administrators is to cycle the system power. Resetting the system erases any information that could support problem analysis, but the NMI feature preserves that information by performing a memory dump before a hard reset.

To force the OS to invoke the NMI handler and generate a crash dump log, the administrator can do any of the following:

• Short the NMI jumper pins

• Press the NMI switch

• Use the iLO Virtual NMI feature

For additional information, see the whitepaper on the HP website (http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00797875/c00797875.pdf

System board LEDs

Item LED description Status

1 Reserved — 2 Overtemperature Amber = System has reached a cautionary or

critical temperature level. Off = Temperature is OK.

Component identification 13

Item LED description Status

3 Fan 1 Amber = One or more fans in this module

have failed. Off = All fans in this module are operating

normally.

4 Processor Amber = Processor has failed.

Off = Processor is operating normally.

5 Fan 2 Amber = One or more fans in this module

have failed. Off = All fans in this module are operating

normally.

6 Fan 3 Amber = One or more fans in this module

have failed. Off = All fans in this module are operating

normally.

7 Fan 4 Amber = One or more fans in this module

have failed. Off = All fans in this module are operating

normally.

8 PPM Amber = PPM has failed.

Off = PPM is operating normally.

9 DIMM 4 Amber = DIMM has failed.

Off = DIMM is operating normally.

10 DIMM 3 Amber = DIMM has failed.

Off = DIMM is operating normally.

11 DIMM 2 Amber = DIMM has failed.

Off = DIMM is operating normally.

12 DIMM 1 Amber = DIMM has failed.

Off = DIMM is operating normally.

13 Power supply signal Green = System board power is normal.

Off = System board power has failed.

Component identification 14

Internal USB connectors

See "Internal USB functionality (on page 54)" for more information.

System LEDs and internal health LED combinations

When the internal health LED on the front panel illuminates either amber or red, the server is experiencing a health event. Combinations of illuminated system LEDs and the internal health LED indicate system status.

The front panel health LEDs indicate only the current hardware status. In some situations, HP SIM may report server status differently than the health LEDs because the software tracks more system attributes.

System LED and Color

Processor failure (amber)

PPM failure (amber) Red PPM has failed. DIMM failure, slot X

(amber)

Internal Health

Status

LED Color

Red One or more of the following conditions may exist:

• Processor has failed.

• Processor failed over to the offline spare.

• Processor is not installed in the socket.

• Processor is unsupported.

• ROM detects a failed processor during POST.

Amber Processor is in a pre-failure condition.

Red

• DIMM in slot X has failed.

• DIMM in slot X is an unsupported type, and no valid

memory exists in another bank.

Component identification 15

System LED and Color

Internal Health LED Color

Amber

Status

• DIMM in slot X has reached single-bit correctable error

threshold.

• DIMM in slot X is in a pre-failure condition.

• DIMM in slot X is an unsupported type, but valid

memory exists in another bank.

DIMM failure, all slots in one bank (amber)

Overtemperature (amber)

Riser interlock (amber) Red The PCI riser board assembly is not seated. Fan module (amber) Amber A redundant fan has failed. Fan module (red) Red The minimum fan requirements are not being met in one or

Power supply signal interlock (amber)

Red No valid or usable memory is installed in the system.

Amber The Health Driver has detected a cautionary temperature

level.

Red The server has detected a hardware critical temperature

level.

more of the fan modules. One or more fans have failed or are missing.

Red The power supply signal cable is not connected to the

system board.

Battery-backed write cache LEDs

Item ID Color Description

1 Green System Power LED. This LED glows steadily when the

system is powered up and 12 V system power is available. This power supply is used to maintain the battery charge and provide supplementary power to the cache microcontroller.

Component identification 16

Item ID Color Description

2 Green Auxiliary Power LED. This LED glows steadily when 3.3V

auxiliary voltage is detected. The auxiliary voltage is used to preserve BBWC data and is available any time that the system power cords are connected to a power supply.

3 Amber Battery Health LED. To interpret the illumination patterns of

this LED, see the following table.

4 Green BBWC Status LED. To interpret the illumination patterns of

this LED, see the following table.

LED3 pattern LED4 pattern Interpretation

— One blink every

two seconds

— Double blink,

then pause

— One blink per

second

— Steady glow The battery pack is fully charged, and posted write data is stored in

— Off The battery pack is fully charged, and there is no posted write data

One blink per second

Steady glow — There is a short circuit across the battery terminals or within the

One blink per

— There is an open circuit across the battery terminals or within the

second

The system is powered down, and the cache contains data that has not yet been written to the drives. Restore system power as soon as possible to prevent data loss.

Data preservation time is extended any time that 3.3V auxiliary power is available, as indicated by LED 2. In the absence of auxiliary power, battery power alone preserves the data. A fullycharged battery can normally preserve data for at least 2 days.

The battery lifetime also depends on the cache module size. For further information, see the controller QuickSpecs on the HP website (http://www.hp.com

The cache microcontroller is waiting for the host controller to communicate.

The battery pack is below the minimum charge level and is being charged. Features that require a battery (such as write cache, capacity expansion, stripe size migration, and RAID migration) are temporarily unavailable until charging is complete. The recharge process takes between 15 minutes and 2 hours, depending on the initial capacity of the battery.

the cache.

in the cache. An alternating green and amber blink pattern indicates that the

cache microcontroller is executing from within its boot loader and receiving new flash code from the host controller.

battery pack. BBWC features are disabled until the battery pack is replaced. The life expectancy of a battery pack is typically more than 3 years.

Component identification 17

Fan assembly location

Component identification 18

Setup

In this section

Optional installation services ................................................................................................................... 19

Rack planning resources ......................................................................................................................... 20

Optimum environment............................................................................................................................. 20

Rack warnings ....................................................................................................................................... 22

Identifying the server shipping carton contents ........................................................................................... 22

Installing a storage enclosure into the rack ................................................................................................ 23

Installing hardware options ..................................................................................................................... 25

Powering up and configuring................................................................................................................... 25

Installing the operating system ................................................................................................................. 25

Registering the server.............................................................................................................................. 25

Optional installation services

Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate both hardware and software support into a single package. A number of service level options are available to meet your needs.

HP Care Pack Services offer upgraded service levels to expand your standard product warranty with easyto-buy, easy-to-use support packages that help you make the most of your server investments. Some of the Care Pack services are:

• Hardware support

o 6-Hour Call-to-Repair o 4-Hour 24x7 Same Day o 4-Hour Same Business Day

• Software support

o Microsoft® o Linux o HP ProLiant Essentials (HP SIM and RDP) o VMWare

• Integrated hardware and software support

o Critical Service o Proactive 24 o Support Plus o Support Plus 24

• Startup and implementation services for both hardware and software

Setup 19

For more information on Care Packs, refer to the HP website (http://www.hp.com/hps/carepack/servers/cp_proliant.html

Rack planning resources

The rack resource kit ships with all HP branded or Compaq branded 9000, 10000, and H9 series racks. For more information on the content of each resource, refer to the rack resource kit documentation.

If you intend to deploy and configure multiple servers in a single rack, refer to the white paper on highdensity deployment at the HP website (http://www.hp.com/products/servers/platforms

Optimum environment

When installing the server in a rack, select a location that meets the environmental standards described in

Space and airflow requirements

this section.

To allow for servicing and adequate airflow, observe the following space and airflow requirements when deciding where to install a rack:

• Leave a minimum clearance of 63.5 cm (25 in) in front of the rack.

• Leave a minimum clearance of 76.2 cm (30 in) behind the rack.

• Leave a minimum clearance of 121.9 cm (48 in) from the back of the rack to the back of another

rack or row of racks.

HP servers draw in cool air through the front door and expel warm air through the rear door. Therefore, the front and rear rack doors must be adequately ventilated to allow ambient room air to enter the cabinet, and the rear door must be adequately ventilated to allow the warm air to escape from the cabinet.

CAUTION: To prevent improper cooling and damage to the equipment, do not block the

When vertical space in the rack is not filled by a server or rack component, the gaps between the components cause changes in airflow through the rack and across the servers. Cover all gaps with blanking panels to maintain proper airflow.

The 9000 and 10000 Series Racks provide proper server cooling from flow-through perforations in the front and rear doors that provide 64 percent open area for ventilation.

ventilation openings.

CAUTION: Always use blanking panels to fill empty vertical spaces in the rack. This

arrangement ensures proper airflow. Using a rack without blanking panels results in improper cooling that can lead to thermal damage.

CAUTION: When using a Compaq branded 7000 Series rack, you must install the high

airflow rack door insert [P/N 327281-B21 (42U) or P/N 157847-B21 (22U)] to provide proper front-to-back airflow and cooling.

Setup 20

CAUTION: If a third-party rack is used, observe the following additional requirements to ensure

adequate airflow and to prevent damage to the equipment:

• Front and rear doors—If the 42U rack includes closing front and rear doors, you must allow

5,350 sq cm (830 sq in) of holes evenly distributed from top to bottom to permit adequate airflow (equivalent to the required 64 percent open area for ventilation).

• Side—The clearance between the installed rack component and the side panels of the rack

must be a minimum of 7 cm (2.75 in).

Temperature requirements

To ensure continued safe and reliable equipment operation, install or position the system in a wellventilated, climate-controlled environment.

The maximum recommended ambient operating temperature (TMRA) for most server products is 35°C (95°F). The temperature in the room where the rack is located must not exceed 35°C (95°F).

CAUTION: To reduce the risk of damage to the equipment when installing third-party options:

• Do not permit optional equipment to impede airflow around the server or to increase the

internal rack temperature beyond the maximum allowable limits.

• Do not exceed the manufacturer’s TMRA.

Power requirements

Installation of this equipment must comply with local and regional electrical regulations governing the installation of information technology equipment by licensed electricians. This equipment is designed to operate in installations covered by NFPA 70, 1999 Edition (National Electric Code) and NFPA-75, 1992 (code for Protection of Electronic Computer/Data Processing Equipment). For electrical power ratings on options, refer to the product rating label or the user documentation supplied with that option.

WARNING: To reduce the risk of personal injury, fire, or damage to the equipment, do not

overload the AC supply branch circuit that provides power to the rack. Consult the electrical

When installing more than one server, you may need to use additional power distribution devices to safely provide power to all devices. Observe the following guidelines:

• Balance the server power load between available AC supply branch circuits.

authority having jurisdiction over wiring and installation requirements of your facility.

CAUTION: Protect the server from power fluctuations and temporary interruptions with a

regulating uninterruptible power supply (UPS). This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure.

• Do not allow the overall system AC current load to exceed 80 percent of the branch circuit AC

current rating.

• Do not use common power outlet strips for this equipment.

• Provide a separate electrical circuit for the server.

Setup 21

Electrical grounding requirements

The server must be grounded properly for proper operation and safety. In the United States, you must install the equipment in accordance with NFPA 70, 1999 Edition (National Electric Code), Article 250, as well as any local and regional building codes. In Canada, you must install the equipment in accordance with Canadian Standards Association, CSA C22.1, Canadian Electrical Code. In all other countries, you must install the equipment in accordance with any regional or national electrical wiring codes, such as the International Electrotechnical Commission (IEC) Code 364, parts 1 through 7. Furthermore, you must be sure that all power distribution devices used in the installation, such as branch wiring and receptacles, are listed or certified grounding-type devices.

Because of the high ground-leakage currents associated with multiple servers connected to the same power source, HP recommends the use of a PDU that is either permanently wired to the building’s branch circuit or includes a nondetachable cord that is wired to an industrial-style plug. NEMA locking-style plugs or those complying with IEC 60309 are considered suitable for this purpose. Using common power outlet strips for the server is not recommended.

Rack warnings

WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:

• The leveling jacks are extended to the floor.

• The full weight of the rack rests on the leveling jacks.

• The stabilizing feet are attached to the rack if it is a single-rack installation.

• The racks are coupled together in multiple-rack installations.

• Only one component is extended at a time. A rack may become unstable if more than one

component is extended for any reason.

WARNING: To reduce the risk of personal injury or equipment damage when unloading a

rack:

• At least two people are needed to safely unload the rack from the pallet. An empty 42U

rack can weigh as much as 115 kg (253 lb), can stand more than 2.1 m (7 ft) tall, and may become unstable when being moved on its casters.

• Never stand in front of the rack when it is rolling down the ramp from the pallet. Always

handle the rack from both sides.

Identifying the server shipping carton contents

Unpack the server shipping carton and locate the materials and documentation necessary for installing the server.

The contents of the server shipping carton include:

• Server

• Power cord

• Printed documentation, Documentation CD, and software products

In addition to these supplied items, you may need:

Setup 22

• Phillips screwdriver

• Hardware options

• Operating system or application software

• Keyboard

• Mouse

• External USB CD-ROM drive

• External USB floppy drive

• USB key

Installing a storage enclosure into the rack

To install the server into the rack:

1. Secure the front end of the rails to the rack.

IMPORTANT: Do not remove the pins from the ends of the rack rails unless you are converting

the rails for use in round-hole racks. These load-bearing pins are designed to fit through the holes without being removed.

IMPORTANT: Be sure that the scissor-type locking latches engage the rack fully when the pins

extend through the holes marked with the template.

NOTE: Identify the left (L) and right (R) rack rails by markings stamped into the sheet metal.

2. Secure the back end of the rails to the rack.

IMPORTANT: Be sure that the scissor-type locking latches engage the rack fully when the pins

extend through the holes marked with the template.

Setup 23

3. Remove the plastic cover from the front of the server.

4. Slide the chassis into the rack.

5. Use the thumbscrews on the front of the chassis to secure it to the rack.

6. Use the shipping bracket to secure the server for shipping:

IMPORTANT: Use of the shipping bracket is required only when the rack is shipped with the

server installed.

a. Loosen the thumbscrew on the shipping bracket. b. Slide the shipping bracket forward until it engages the chassis. c. Tighten the thumbscrew.

If you are installing the server into a telco rack, order the appropriate option kit at the RackSolutions website (http://www.racksolutions.com/hp the rack brackets.

). Follow the server-specific instructions on the website to install

Setup 24

Installing hardware options

Install any hardware options before initializing the server. For options installation information, refer to the option documentation. For server-specific information, refer to "Hardware options installation (on page

30)."

Powering up and configuring

IMPORTANT: The F8 key is available only when a supported storage controller is installed in

To power up the server, press the Power On/Standby button. While the server boots, the ROM-Based Setup Utility (RBSU) and the Option ROM Configuration for

Arrays (ORCA) utility are automatically configured to prepare the server for operating system installation.

the server.

• Press the F8 key when prompted during the array controller initialization to configure the array

controller using ORCA. The array controller defaults to RAID 0 with one drive installed or RAID 1 with more than one drive installed.

• Press the F9 key when prompted during the boot process to access the RBSU and change the server

settings (such as language and operating system). The system is set up by default for the English language.

For more information on the automatic configuration, see the HP ROM-Based Setup Utility User Guide located on the Documentation CD.

Installing the operating system

To operate properly, the server must have a supported operating system. For the latest information on operating system support, see the HP website (http://www.hp.com/go/supportos

Three methods are available to install an operating system on the server:

• SmartStart assisted installation—Insert the SmartStart CD into an external USB CD-ROM drive and

reboot the server.

• Manual installation—Insert the operating system CD into an external USB CD-ROM drive and reboot

the server. This process might require you to obtain additional drivers from the HP website (http://www.hp.com/support

• Remote deployment installation—The operating system can be remotely deployed using PXE boot

over an Ethernet connection. Follow the on-screen instructions to begin the installation process. For information on using these installation paths, see the SmartStart installation poster in the HP ProLiant

Essentials Foundation Pack, included with the server.

Registering the server

To register the server, refer to the HP Registration website (http://register.hp.com).

Setup 25

Operations

In this section

Power up the server................................................................................................................................ 26

Power down the server............................................................................................................................ 26

Removing and replacing the access panel................................................................................................. 26

Removing the upper tray ......................................................................................................................... 27

Removing the PCI riser board assembly .................................................................................................... 28

Hot-plug fan operation............................................................................................................................ 29

Power up the server

To power up the server, press the Power On/Standby button.

Power down the server

WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment,

remove the power cord to remove power from the server. The front panel Power On/Standby button does not completely shut off system power. Portions of the power supply and some

1. Shut down the OS as directed by the OS documentation.

2. Press the Power On/Standby button to place the server in standby mode. When the server enters

internal circuitry remain active until AC power is removed.

IMPORTANT: If installing a hot-plug device, it is not necessary to power down the server.

standby power mode, the system power LED changes to amber.

3. Disconnect the power cords.

The system is now without power.

Removing and replacing the access panel

WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the

internal system components to cool before touching them.

CAUTION: Do not operate the server for long periods with the access panel open or removed.

Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage.

1. Turn the captive screw to the unlocked position.

2. Lift the latch.

Operations 26

3. Slide the access panel and lift off the server.

To replace the access panel, reverse the previous steps.

Removing the upper tray

1. Power down the server (on page 26).

2. Remove the access panel ("Removing and replacing the access panel" on page 26).

CAUTION: Do not detach the cable that connects the battery pack to the cache module.

3. Remove the battery pack.

Detaching the cable causes any unsaved data in the cache module to be lost.

Operations 27

4. Loosen the thumbscrews, and lift the upper tray from the server.

Removing the PCI riser board assembly

CAUTION: To prevent damage to the server or expansion boards, power down the server and

1. Power down the server (on page 26).

2. Remove the access panel ("Removing and replacing the access panel" on page 26).

3. Remove the upper tray ("Removing the upper tray" on page 27).

4. Disconnect any internal or external cables that are connected to any existing expansion boards.

5. Loosen the thumbscrews, and lift the PCI riser board assembly out of the server.

remove all AC power cords before removing or installing the PCI riser board assembly.

Operations 28

Hot-plug fan operation

The server supports variable fan speeds. The fans operate at minimum speed until a temperature change requires a fan speed increase to cool the server.

The server shuts down in the following scenarios:

• At POST:

o The BIOS suspends the server for 5 minutes if it detects a cautionary temperature level. If the

cautionary temperature level is still detected after 5 minutes, the BIOS performs an orderly shutdown and enters Standby mode.

o The BIOS performs an orderly shutdown if two or more fans have failed.

o The server performs an immediate shutdown if it detects a critical temperature level.

IMPORTANT: An immediate shutdown is a hardware-controlled function and it overrides any

• In the operating system:

firmware or software actions.

o The Health Driver performs an orderly shutdown if it detects a cautionary temperature level. If the

server detects a critical temperature level before the orderly shutdown occurs, the server performs an immediate shutdown. Additionally, the Health Driver performs an orderly shutdown if more than one fan is failed or removed.

o When Thermal Shutdown is disabled in RBSU, the server performs an immediate shutdown if it

detects a critical temperature level.

IMPORTANT: An immediate shutdown is a hardware-controlled function and it overrides any

firmware or software actions.

Operations 29

Hardware options installation

In this section

Introduction ........................................................................................................................................... 30

Memory options..................................................................................................................................... 30

Hard drive options ................................................................................................................................. 32

Installing an expansion board.................................................................................................................. 34

Battery-backed write cache...................................................................................................................... 35

Installing a DVD-ROM drive assembly....................................................................................................... 38

Installing a rear hard drive option ............................................................................................................ 39

Installing the single power supply option................................................................................................... 44

Introduction

If more than one option is being installed, read the installation instructions for all the hardware options and identify similar steps to streamline the installation process.

WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the

internal system components to cool before touching them.

CAUTION: To prevent damage to electrical components, properly ground the server before

beginning any installation procedure. Improper grounding can cause electrostatic discharge.

Review "Electrostatic Discharge (on page 81)" before installing hardware options into the server.

Memory options

The server memory can be expanded by installing PC5300 DDR2 unbuffered SDRAM DIMMs. The server supports up to four ECC DDR2 SDRAM DIMMs.

NOTE: By default, the server is set to Advanced ECC Support. Refer to "HP ROM-Based Setup

The server supports standard memory configuration for maximum performance with up to 8 GB of active memory (four 2-GB memory modules).

Interleaving and non-interleaving memory configuration

The server supports interleaving and non-interleaving memory configurations. Interleaving memory increases bandwidth by enabling simultaneous access to multiple blocks of data. For example, to overlap read-writes, the server divides the system memory between pairs of DIMMs, and then writes to and reads from each DIMM concurrently. For an interleaving configuration, always install identical DIMMs in pairs. For a non-interleaving configuration, install a single DIMM in slot 1 only.

Utility (on page 49)" for more information.

Hardware options installation 30

Installing DIMMs

Observe the following guidelines when installing additional memory:

• DIMMs installed in the server must be unbuffered DDR2 SDRAM, 2.5 V, 64 bits wide, and ECC.

• All DIMMs installed must be the same speed (DDR2 PC5300). Do not install DIMMs supporting

different speeds.

• If only a single DIMM is installed, HP recommends installing it in slot 1A.

BIOS detects the DIMM population and sets the system as follows:

• Single-bank mode: DIMMs installed in one bank only.

• Dual-bank interleaved mode: DIMMs installed in both banks with equal bank capacities.

The following table lists some, but not all, possible configurations. For best performance, HP recommends dual-bank interleaved mode configurations.

Slot 1A Slot 2B Slot 3A Slot 4B Total memory Mode

512 MB — — — 512 MB Single-bank 512 MB — 512 MB — 1 GB Dual-bank interleaved 1 GB — — — 1 GB Single-bank 1 GB — 1 GB — 2 GB Dual-bank interleaved 1 GB 1 GB 1 GB 1 GB 4 GB Dual-bank interleaved

To install DIMMs:

1. Power down the server (on page 26).

2. Remove the access panel ("Removing and replacing the access panel" on page 26).

3. Remove the upper tray ("Removing the upper tray" on page 27).

4. Open the DIMM slot latches.

5. Install the DIMM.

6. Replace the upper tray ("Removing the upper tray" on page 27).

7. Replace the access panel ("Removing and replacing the access panel" on page 26).

Hardware options installation 31

Installing the PCI riser board assembly

CAUTION: To prevent damage to the server or expansion boards, power down the server and

1. Power down the server (on page 26).

2. Remove the access panel ("Removing and replacing the access panel" on page 26).

3. Remove the upper tray ("Removing the upper tray" on page 27).

4. Install the expansion board ("Installing an expansion board" on page 34).

5. Install the PCI riser board assembly in the server, and tighten the thumbscrews.

remove all AC power cords before removing or installing the PCI riser board assembly.

6. Replace the upper tray ("Removing the upper tray" on page 27).

7. Replace the access panel ("Removing and replacing the access panel" on page 26).

Hard drive options

The server supports up to 12 SAS or SATA hard drives. Always populate hard drive bays starting with the

SAS and SATA hard drive guidelines

lowest device number ("SAS and SATA drive numbers" on page 8).

When adding hard drives to the server, observe the following general guidelines:

• The system automatically sets all device numbers.

• If only one hard drive is used, install it in the bay with the lowest device number.

• Drives must be the same capacity to provide the greatest storage space efficiency when drives are

grouped together into the same drive array.

NOTE: ACU does not support mixing SAS and SATA drives in the same logical volume.

Hardware options installation 32

Installing a SAS or SATA hard drive

CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless

1. Remove the hard drive blank.

2. Prepare the hard drive.

all bays are populated with either a component or a blank.

Hardware options installation 33

3. Install the hard drive.

IMPORTANT: When the drive is inserted, the drive LEDs flash for 2 seconds to indicate that the

drive is seated properly and receiving power.

4. Determine the status of the hard drive from the SAS and SATA hard drive LED combinations (on

page 9).

Installing an expansion board

1. Power down the server (on page 26).

2. Remove the access panel ("Removing and replacing the access panel" on page 26).

3. Remove the upper tray ("Removing the upper tray" on page 27).

4. Remove the PCI riser board assembly ("Removing the PCI riser board assembly" on page 28).

5. Install the expansion board.

Hardware options installation 34

6. Install the PCI riser board assembly ("Installing the PCI riser board assembly" on page 32).

7. Replace the upper tray ("Removing the upper tray" on page 27).

8. Replace the access panel ("Removing and replacing the access panel" on page 26).

Battery-backed write cache

The HP BBWC protects against hard boot, power, controller, and system board failures. The server supports the following battery-backed options:

• 256-MB BBWC option (ships with the server)

• 512-MB BBWC option

The BBWC consists of two parts: a battery pack and a storage cache module. Along with the cache module, the battery pack provides transportable data protection, increases overall

controller performance, and maintains any cached data for up to 72 hours after the server loses power. The NiMH batteries in the battery pack are continuously recharged through a trickle-charging process whenever the system power is on.

CAUTION: To prevent a server malfunction or damage to the equipment, do not add or

remove the battery pack while an array capacity expansion, RAID level migration, or stripe size migration is in progress.

CAUTION: After the server is powered down, wait 15 seconds and then check the amber LED

before unplugging the cable from the cache module. If the amber LED blinks after 15 seconds, do not remove the cable from the cache module. The cache module is backing up data, and data is lost if the cable is detached.

IMPORTANT: The battery pack might have a low charge when installed. In this case, a POST

error message is displayed when the server is powered up, indicating that the battery pack is temporarily disabled. No action is necessary on your part. The internal circuitry automatically recharges the batteries and enables the battery pack. This process might take up to four hours. During this time, the cache module functions properly, but without the performance advantage of the battery pack.

NOTE: The data protection and the time limit also apply if a power outage occurs. When

power is restored to the system, an initialization process writes the preserved data to the hard drives.

To install the BBWC:

1. Close all applications, and power down the server (on page 26). This procedure flushes all data

from the cache.

2. Remove the access panel ("Removing and replacing the access panel" on page 26).

CAUTION: Do not detach the cable that connects the battery pack to the cache module.

Detaching the cable causes any unsaved data in the cache module to be lost.

Hardware options installation 35

3. Remove the battery pack.

4. Remove the upper tray ("Removing the upper tray" on page 27).

5. If the existing cache is connected to a battery, observe the BBWC Status LED ("Battery-backed write

cache LEDs" on page 16).

o If the LED is blinking every 2 seconds, data is still trapped in the cache. Restore system power,

and repeat the previous steps.

o If the LED is not lit, disconnect the battery cable from the cache.

6. Remove the controller.

Hardware options installation 36

7. Remove the cache module from the controller.

8. Install the new cache on the controller. Press firmly above each connector to ensure good electrical

contact. If the cache is not properly connected, the controller will not boot.

9. Replace the controller in the server. The controller is installed in expansion slot 2.

10. Replace the upper tray.

11. Install the battery pack into the server.

12. Route the cable, and connect it to the cache module.

CAUTION: When routing cables, always be sure that the cables are not in a position where

they can be pinched or crimped.

Hardware options installation 37

13. Replace the access panel ("Removing and replacing the access panel" on page 26).

After installing a battery pack, you might see a POST message during reboot, indicating that the array accelerator (cache) is temporarily disabled. This behavior is normal because the new battery pack is likely to have a low charge. You do not need to take any action because the recharge process begins automatically when the battery pack is installed. The controller will operate properly while the battery pack recharges, although the performance advantage of the array accelerator will be absent. When the battery pack has been charged to a satisfactory level, the array accelerator is automatically enabled.

Installing a DVD-ROM drive assembly

1. Remove the server from the rack.

2. Remove the access panel ("Removing and replacing the access panel" on page 26).

3. Remove the upper tray ("Removing the upper tray" on page 27).

4. Install the DVD-ROM assembly into the server. and tighten the thumbscrews as shown.

Hardware options installation 38

5. Connect the DVD-ROM cable to the system board.

Installing a rear hard drive option

1. Remove the server from the rack.

2. Remove the access panel ("Removing and replacing the access panel" on page 26).

3. Remove the battery pack.

CAUTION: Disconnecting the battery module cable will cause any unsaved data in the cache

module to be lost.

4. Loosen the thumbscrews, and lift the upper tray from the server.

Hardware options installation 39

5. Disconnect the battery cable from the battery-backed write cache (BBWC) module, and set it aside.

See the server user guide for appropriate BBWC handling procedures.

6. Remove all system fans.

7. Loosen the two thumbscrews on the fan assembly and remove the fan cage.

Hardware options installation 40

8. Remove the air baffle from the hard drive option tray.

9. Install the battery into the hard drive option tray.

Hardware options installation 41

10. Connect the BBWC cable to the cache module.

11. Connect the hard drive cable to port 2 on the controller.

NOTE: If a HP Smart Array P800 controller is installed, the hard drive cable must be threaded

under the controller assembly.

Hardware options installation 42

12. Connect the hard drive option power cable.

CAUTION: When routing cables, always be sure that the cables are not in a position where

they can be pinched or air flow can be blocked.

13. Attach the small air baffle to the fan cage assembly using the Velcro strap and replace the fan cage

in the server.

Hardware options installation 43

14. Replace the air baffle on the hard drive option tray.

15. Place the hard drive option tray in the server, and tighten the thumbscrews.

16. Replace the system fans.

17. Replace the access panel ("Removing and replacing the access panel" on page 26).

Installing the single power supply option

CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless

all bays are populated with either a component or a blank.

Hardware options installation 44

1. Disconnect the power cord from the power supply and remove the component as indicated.

2. Install the power supply in slot 1 as indicated and install the power supply blank in slot 2.

Hardware options installation 45

Cabling

In this section

Cabling overview................................................................................................................................... 46

Server cable routing ............................................................................................................................... 46

BBWC cable routing............................................................................................................................... 46

Cabling overview

This section provides guidelines that help you make informed decisions about cabling the server and hardware options to optimize performance.

Server cable routing

CAUTION: When routing cables, always be sure that the cables are not in a position where

they can be pinched or air flow can be blocked.

IMPORTANT: Route the cables without blocking the airflow or other installed components. Use

the cable clips installed in the chassis to manage cable routing.

BBWC cable routing

CAUTION: When routing cables, always be sure that the cables are not in a position where

they can be pinched or air flow can be blocked.

Cabling 46

Cabling 47

Software and configuration utilities

In this section

Configuration tools................................................................................................................................. 48

HP ProLiant Essentials Rapid Deployment Pack........................................................................................... 50

Option ROM Configuration for Arrays...................................................................................................... 51

Array Configuration Utility....................................................................................................................... 51

Re-entering the server serial number and product ID ................................................................................... 51

Management tools.................................................................................................................................. 52

Diagnostic tools ..................................................................................................................................... 54

Remote support and analysis tools............................................................................................................ 55

Keeping the system current...................................................................................................................... 56

Troubleshooting ..................................................................................................................................... 58

Configuration tools

SmartStart software

SmartStart is a collection of software that optimizes single-server setup, providing a simple and consistent way to deploy server configuration. SmartStart has been tested on many ProLiant server products, resulting in proven, reliable configurations.

SmartStart assists the deployment process by performing a wide range of configuration activities, including:

• Configuring hardware using embedded configuration utilities, such as RBSU and ORCA

• Preparing the system for installing "off-the-shelf" versions of leading operating system software

• Installing optimized server drivers, management agents, and utilities automatically with every

assisted installation

• Testing server hardware using the Insight Diagnostics Utility ("HP Insight Diagnostics" on page 54)

• Installing software drivers directly from the CD. With systems that have internet connection, the

SmartStart Autorun Menu provides access to a complete list of ProLiant system software.

• Enabling access to the Array Configuration Utility (on page 51), Array Diagnostic Utility, and Erase

Utility SmartStart is included in the HP ProLiant Essentials Foundation Pack. For more information about

SmartStart software, refer to the HP ProLiant Essentials Foundation Pack or the HP website (http://www.hp.com/servers/smartstart

SmartStart Scripting Toolkit

The SmartStart Scripting Toolkit is a server deployment product that delivers an unattended automated installation for high-volume server deployments. The SmartStart Scripting Toolkit is designed to support

Software and configuration utilities 48

ProLiant BL, ML, and DL servers. The toolkit includes a modular set of utilities and important documentation that describes how to apply these new tools to build an automated server deployment process.

Using SmartStart technology, the Scripting Toolkit provides a flexible way to create standard server configuration scripts. These scripts are used to automate many of the manual steps in the server configuration process. This automated server configuration process cuts time from each server deployed, making it possible to scale server deployments to high volumes in a rapid manner.

For more information, and to download the SmartStart Scripting Toolkit, refer to the HP website (http://www.hp.com/servers/sstoolkit

HP ROM-Based Setup Utility

RBSU, an embedded configuration utility, performs a wide range of configuration activities that may include:

• Configuring system devices and installed options

• Displaying system information

• Selecting the primary boot controller

• Configuring memory options

• Language selection

For more information on RBSU, refer to the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/servers/smartstart

Using RBSU

The first time you power up the server, the system prompts you to enter RBSU and select a language. Default configuration settings are made at this time and can be changed later. Most of the features in RBSU are not required to set up the server.

To navigate RBSU, use the following keys:

• To access RBSU, press the F9 key during power up when prompted in the upper right corner of the

screen.

• To navigate the menu system, use the arrow keys.

• To make selections, press the Enter key.

IMPORTANT: RBSU automatically saves settings when you press the Enter key. The utility does

not prompt you for confirmation of settings before you exit the utility. To change a selected setting, you must select a different setting and press the Enter key.

Auto-configuration process

The auto-configuration process automatically runs when you boot the server for the first time. During the power-up sequence, the system ROM automatically configures the entire system without needing any intervention. During this process, the ORCA utility, in most cases, automatically configures the array to a default setting based on the number of drives connected to the server.

NOTE: The server may not support all the following examples.

Software and configuration utilities 49

NOTE: If the boot drive is not empty or has been written to in the past, ORCA does not

automatically configure the array. You must run ORCA to configure the array settings.

Drives installed Drives used RAID level

1 1 RAID 0 2 2 RAID 1 3, 4, 5, or 6 3, 4, 5, or 6 RAID 5 More than 6 0 None

To change any ORCA default settings and override the auto-configuration process, press the F8 key when prompted.

By default, the auto-configuration process configures the system for the English language. To change any default settings in the auto-configuration process (such as the settings for language, operating system, and primary boot controller), execute RBSU by pressing the F9 key when prompted. After the settings are selected, exit RBSU and allow the server to reboot automatically.

For more information, refer to the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/servers/smartstart

Boot options

After the auto-configuration process completes, or after the server reboots upon exit from RBSU, the POST sequence runs, and then the boot option screen is displayed. This screen is visible for several seconds before the system attempts to boot from a diskette, CD, or hard drive. During this time, the menu on the screen allows you to install an operating system or make changes to the server configuration in RBSU.

BIOS Serial Console

BIOS Serial Console allows you to configure the serial port to view POST error messages and run RBSU remotely through a serial connection to the server COM port. The server that you are remotely configuring does not require a keyboard and mouse.

For more information about BIOS Serial Console, refer to the BIOS Serial Console User Guide on the Documentation CD or the HP website (http://www.hp.com/servers/smartstart

HP ProLiant Essentials Rapid Deployment Pack

The RDP software is the preferred method for rapid, high-volume server deployments. The RDP software integrates two powerful products: Altiris Deployment Solution and the HP ProLiant Integration Module.

The intuitive graphical user interface of the Altiris Deployment Solution console provides simplified pointand-click and drag-and-drop operations that enable you to deploy target servers, including server blades, remotely. It enables you to perform imaging or scripting functions and maintain software images.

For more information about the RDP, refer to the HP ProLiant Essentials Rapid Deployment Pack CD or refer to the HP website (http://www.hp.com/servers/rdp

Software and configuration utilities 50

Option ROM Configuration for Arrays

Before installing an operating system, you can use the ORCA utility to create the first logical drive, assign RAID levels, and establish online spare configurations.

The utility also provides support for the following functions:

• Reconfiguring one or more logical drives

• Viewing the current logical drive configuration

• Deleting a logical drive configuration

• Setting the controller to be the boot controller

If you do not use the utility, ORCA will default to the standard configuration. For more information regarding array controller configuration, refer to the controller user guide. For more information regarding the default configurations that ORCA uses, refer to the HP ROM-Based

Setup Utility User Guide on the Documentation CD.

Array Configuration Utility

ACU is a browser-based utility with the following features:

• Runs as a local application or remote service

• Supports online array capacity expansion, logical drive extension, assignment of online spares, and

RAID or stripe size migration

• Suggests the optimum configuration for an unconfigured system

• Provides different operating modes, enabling faster configuration or greater control over the

configuration options

• Remains available any time that the server is on

• Displays on-screen tips for individual steps of a configuration procedure

For optimum performance, the minimum display settings are 800 × 600 resolution and 256 colors. Servers running Microsoft® operating systems require Internet Explorer 5.5 (with Service Pack 1) or later. For Linux servers, refer to the README.TXT file for additional browser and support information.

For more information, refer to the Configuring Arrays on HP Smart Array Controllers Reference Guide on the Documentation CD or the HP website (http://www.hp.com

Re-entering the server serial number and product ID

After you replace the system board, you must re-enter the server serial number and the product ID.

1. During the server startup sequence, press the F9 key to access RBSU.

2. Select the Advanced Options menu.

3. Select Serial Number. The following warning is displayed:

Warning: The serial number should ONLY be modified by qualified service

personnel. This value should always match the serial number located on

the chassis.

4. Press the Enter key to clear the warning.

Software and configuration utilities 51

5. Enter the serial number.

6. Select Product ID. The following warning is displayed.

Warning: The Product ID should ONLY be modified by qualified service

personnel. This value should always match the Product ID located on the

chassis.

7. Enter the product ID and press the Enter key.

8. Press the Escape key to close the menu.

9. Press the Escape key to exit RBSU.

10. Press the F10 key to confirm exiting RBSU. The server will automatically reboot.

Management tools

Automatic Server Recovery

ASR is a feature that causes the system to restart when a catastrophic operating system error occurs, such as a blue screen, ABEND, or panic. A system fail-safe timer, the ASR timer, starts when the System Management driver, also known as the Health Driver, is loaded. When the operating system is functioning properly, the system periodically resets the timer. However, when the operating system fails, the timer expires and restarts the server.

ASR increases server availability by restarting the server within a specified time after a system hang or shutdown. At the same time, the HP SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system. You can disable ASR from the HP SIM console or

Integrated Lights-Out 2 technology

through RBSU.

The iLO 2 subsystem is a standard component of selected ProLiant servers that provides server health and remote server manageability. The iLO 2 subsystem includes an intelligent microprocessor, secure memory, and a dedicated network interface. This design makes iLO 2 independent of the host server and its operating system. The iLO 2 subsystem provides remote access to any authorized network client, sends alerts, and provides other server management functions.

Using iLO 2, you can:

• Remotely power up, power down, or reboot the host server.

• Send alerts from iLO 2 regardless of the state of the host server.

• Access advanced troubleshooting features through the iLO 2 interface.

• Diagnose iLO 2 using HP SIM through a web browser and SNMP alerting.

For more information about iLO 2 features, refer to the iLO 2 documentation on the Documentation CD or on the HP website (http://www.hp.com/servers/lights-out

StorageWorks library and tape tools

HP StorageWorks L&TT provides functionality for firmware downloads, verification of device operation, maintenance procedures, failure analysis, corrective service actions, and some utility functions. It also

Software and configuration utilities 52

provides seamless integration with HP hardware support by generating and emailing support tickets that deliver a snapshot of the storage system.

For more information, and to download the utility, refer to the StorageWorks L&TT website (http://h18006.www1.hp.com/products/storageworks/ltt

Management Agents

Management Agents provide the information to enable fault, performance, and configuration management. The agents allow easy manageability of the server through HP SIM software, and thirdparty SNMP management platforms. Management Agents are installed with every SmartStart assisted installation or can be installed through the HP PSP. The Systems Management homepage provides status and direct access to in-depth subsystem information by accessing data reported through the Management Agents. For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP website (http://www.hp.com/servers/manage

HP Systems Insight Manager

HP SIM is a web-based application that allows system administrators to accomplish normal administrative tasks from any remote location, using a web browser. HP SIM provides device management capabilities that consolidate and integrate management data from HP and third-party devices.

IMPORTANT: You must install and use HP SIM to benefit from the Pre-Failure Warranty for

processors, SAS and SCSI hard drives, and memory modules.

For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP SIM website (http://www.hp.com/go/hpsim

ROMPaq utility

Flash ROM enables you to upgrade the firmware (BIOS) with system or option ROMPaq utilities. To upgrade the BIOS, insert a ROMPaq diskette into the diskette drive and boot the system.

The ROMPaq utility checks the system and provides a choice (if more than one exists) of available ROM revisions. This procedure is the same for both system and option ROMPaq utilities.

For more information about the ROMPaq utility, refer to the HP website (http://www.hp.com/servers/manage

System Online ROM flash component utility

The Online ROM Flash Component Utility enables system administrators to efficiently upgrade system or controller ROM images across a wide range of servers and array controllers. This tool has the following features:

• Works offline and online

• Supports Microsoft® Windows NT®, Windows® 2000, Windows Server™ 2003, Novell Netware,

and Linux operating systems

IMPORTANT: This utility supports operating systems that may not be supported by the server.

For operating systems supported by the server, refer to the HP website (http://www.hp.com/go/supportos

Software and configuration utilities 53

• Integrates with other software maintenance, deployment, and operating system tools

• Automatically checks for hardware, firmware, and operating system dependencies, and installs only

the correct ROM upgrades required by each target server To download the tool and for more information, refer to the HP website

(http://h18000.www1.hp.com/support/files/index.html

USB support

HP provides both standard USB support and legacy USB support. Standard support is provided by the operating system through the appropriate USB device drivers. HP provides support for USB devices before the operating system loads through legacy USB support, which is enabled by default in the system ROM. HP hardware supports USB version 1.1 or 2.0, depending on the version of the hardware.

Legacy USB support provides USB functionality in environments where USB support is normally not available. Specifically, HP provides legacy USB functionality for:

• POST

• RBSU

• Diagnostics

• DOS

• Operating environments which do not provide native USB support

For more information on ProLiant USB support, refer to the HP website (http://h18004.www1.hp.com/products/servers/platforms/usb-support.html

Internal USB functionality

Two internal USB connectors ("Internal USB connectors" on page 15) are available for use with USB drive keys only.

For additional security, you can individually disable the rear and internal USB connectors through the RBSU. Disabling the rear USB connectors in the RBSU disables both rear USB ports.

Diagnostic tools

HP Insight Diagnostics

HP Insight Diagnostics is a proactive server management tool, available in both offline and online versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations, troubleshoot problems, and perform repair validation.

HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while the OS is not running. To run this utility, launch the SmartStart CD.

HP Insight Diagnostics Online Edition is a web-based application that captures system configuration and other related data needed for effective server management. Available in Microsoft® Windows® and Linux versions, the utility helps to ensure proper system operation.

For more information or to download the utility, refer to the HP website (http://www.hp.com/servers/diags

Software and configuration utilities 54

Survey Utility

Survey Utility, a feature within HP Insight Diagnostics (on page 54), gathers critical hardware and software information on ProLiant servers.

This utility supports operating systems that may not be supported by the server. For operating systems supported by the server, refer to the HP website (http://www.hp.com/go/supportos

If a significant change occurs between data-gathering intervals, the Survey Utility marks the previous information and overwrites the Survey text files to reflect the latest changes in the configuration.

Survey Utility is installed with every SmartStart-assisted installation or can be installed through the HP PSP ("ProLiant Support Packs" on page 56).

NOTE: The current version of SmartStart provides the memory spare part numbers for the

server. To download the latest version, see the HP website (http://www.hp.com/go/ssdownloads

Integrated Management Log

The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each event with 1-minute granularity.

You can view recorded events in the IML in several ways, including the following:

• From within HP SIM ("HP Systems Insight Manager" on page 53)

• From within Survey Utility (on page 55)

• From within operating system-specific IML viewers

o For NetWare: IML Viewer

o For Windows®: IML Viewer

o For Linux: IML Viewer Application

• From within the iLO 2 user interface

• From within HP Insight Diagnostics (on page 54)

For more information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack.

Array Diagnostic Utility

The HP Array Diagnostics Utility is a web-based application that creates a report of all HP storage controllers and disk drives. This report provides vital information to assist in identifying faults or conditions that may require attention. ADU can be accessed from the SmartStart CD ("SmartStart software" on page

48) or downloaded from the HP website (http://www.hp.com

Remote support and analysis tools

HP Instant Support Enterprise Edition

ISEE is a proactive remote monitoring and diagnostic tool to help manage your systems and devices, a feature of HP support. ISEE provides continuous hardware event monitoring and automated notification to

Software and configuration utilities 55

identify and prevent potential critical problems. Through remote diagnostic scripts and vital system configuration information collected about your systems, ISEE enables fast restoration of your systems. Install ISEE on your systems to help mitigate risk and prevent potential critical problems.

For more information on ISEE, refer to the HP website (http://www.hp.com/hps/hardware/hw_enterprise.html

). To download HP ISEE, visit the HP website (http://www.hp.com/hps/hardware/hw_downloads.html For installation information, refer to the HP ISEE Client Installation and Upgrade Guide

(ftp://ftp.hp.com/pub/services/hardware/info/isee_client.pdf

Keeping the system current

Drivers

The server includes new hardware that may not have driver support on all operating system installation media.

If you are installing a SmartStart-supported operating system, use the SmartStart software (on page 48) and its Assisted Path feature to install the operating system and latest driver support.

NOTE: If you are installing drivers from the SmartStart CD or the Software Maintenance CD,

refer to the SmartStart website (http://www.hp.com/servers/smartstart using the latest version of SmartStart. For more information, refer to the documentation

If you do not use the SmartStart CD to install an operating system, drivers for some of the new hardware are required. These drivers, as well as other option drivers, ROM images, and value-add software can be downloaded from the HP website (http://www.hp.com/support

provided with the SmartStart CD.

IMPORTANT: Always perform a backup before installing or updating device drivers.

) to be sure that you are

ProLiant Support Packs

PSPs represent operating system-specific bundles of ProLiant optimized drivers, utilities, and management agents. Refer to the PSP website (http://h18000.www1.hp.com/products/servers/management/psp.html

Operating system version support

Refer to the operating system support matrix (http://www.hp.com/go/supportos).

Change control and proactive notification

HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products.

For more information, refer to the HP website (http://www.hp.com/go/pcn

Software and configuration utilities 56

Care Pack

HP Care Pack Services offer upgraded service levels to extend and expand standard product warranty with easy-to-buy, easy-to-use support packages that help you make the most of your server investments. Refer to the Care Pack website (http://www.hp.com/hps/carepack/servers/cp_proliant.html

Software and configuration utilities 57

Troubleshooting

In this section

Troubleshooting resources ....................................................................................................................... 58

Pre-diagnostic steps ................................................................................................................................ 58

Loose connections .................................................................................................................................. 61

Service notifications................................................................................................................................ 62

Troubleshooting flowcharts ...................................................................................................................... 62

POST error messages and beep codes...................................................................................................... 73

Troubleshooting resources

The HP ProLiant Servers Troubleshooting Guide provides simple procedures for resolving common problems as well as a comprehensive course of action for fault isolation and identification, error message interpretation, issue resolution, and software maintenance.

To obtain the guide, refer to any of the following sources and then select the HP ProLiant Servers Troubleshooting Guide:

• The server-specific Documentation CD

• The Business Support Center on the HP website (http://www.hp.com/support). Navigate to the

server technical support page. Under self-help resources, select ProLiant Troubleshooting Guide.

• The Technical Documentation website (http://www.docs.hp.com). Select Enterprise Servers,

Workstations and Systems Hardware, and then the appropriate server.

Pre-diagnostic steps

WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary

information in the server documentation before removing, replacing, reseating, or modifying

1. Review the important safety information (on page 58).

2. Gather symptom information (on page 60).

3. Prepare the server for diagnosis (on page 61).

4. Use the Start diagnosis flowchart (on page 62) to begin the diagnostic process.

system components

IMPORTANT: This guide provides information for multiple servers. Some information may not

apply to the server you are troubleshooting. Refer to the server documentation for information on procedures, hardware options, software tools, and operating systems supported by the server.

Important safety information

Familiarize yourself with the safety information in the following sections before troubleshooting the server.

Important safety information

Before servicing this product, read the Important Safety Information document provided with the server.

Software and configuration utilities 58

Symbols on equipment

The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions.

This symbol indicates the presence of hazardous energy circuits or electric shock hazards. Refer all servicing to qualified personnel.

WARNING: To reduce the risk of injury from electric shock hazards, do not open this

enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.

This symbol indicates the presence of electric shock hazards. The area contains no user or field serviceable parts. Do not open for any reason.

WARNING: To reduce the risk of injury from electric shock hazards, do not open this

enclosure.

This symbol on an RJ-45 receptacle indicates a network interface connection.

WARNING: To reduce the risk of electric shock, fire, or damage to the equipment,

do not plug telephone or telecommunications connectors into this receptacle.

This symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists.

WARNING: To reduce the risk of injury from a hot component, allow the surface to

cool before touching.

This symbol indicates that the component exceeds the recommended weight for one individual to handle safely.

WARNING: To reduce the risk of personal injury or damage to the equipment,

observe local occupational health and safety requirements and guidelines for manual material handling.

These symbols, on power supplies or systems, indicate that the equipment is supplied by multiple sources of power.

26.8 kg 59 lbs

WARNING: To reduce the risk of injury from electric shock, remove all power cords

Warnings and cautions

WARNING: Only authorized technicians trained by HP should attempt to repair this

to completely disconnect power from the system.

equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module-level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard.

Software and configuration utilities 59

WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:

• The leveling feet are extended to the floor.

• The full weight of the rack rests on the leveling feet.

• The stabilizing feet are attached to the rack if it is a single-rack installation.

• The racks are coupled together in multiple-rack installations.

• Only one component is extended at a time. A rack may become unstable if more than one

component is extended for any reason.

WARNING: To reduce the risk of electric shock or damage to the equipment:

• Do not disable the power cord grounding plug. The grounding plug is an important safety

feature.

• Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all

times.

• Unplug the power cord from the power supply to disconnect power to the equipment.

• Do not route the power cord where it can be walked on or pinched by items placed against

it. Pay particular attention to the plug, electrical outlet, and the point where the cord extends from the server.

WARNING: To reduce the risk of personal injury or damage to the equipment:

26.8 kg 59 lbs

Observe local occupation health and safety requirements and guidelines for manual

handling.

Obtain adequate assistance to lift and stabilize the chassis during installation or

removal. The server is unstable when not fastened to the rails. When mounting the server in a rack, remove the power supplies and any other

CAUTION: To properly ventilate the system, you must provide at least 7.6 cm (3.0 in) of

removable module to reduce the overall weight of the product.

clearance at the front and back of the server.

CAUTION: The server is designed to be electrically grounded (earthed). To ensure proper

operation, plug the AC power cord into a properly grounded AC outlet only.

Symptom information

Before troubleshooting a server problem, collect the following information:

• What events preceded the failure? After which steps does the problem occur?

• What has been changed since the time the server was working?

• Did you recently add or remove hardware or software? If so, did you remember to change the

appropriate settings in the server setup utility, if necessary?

• How long has the server exhibited problem symptoms?

• If the problem occurs randomly, what is the duration or frequency?

To answer these questions, the following information may be useful:

Software and configuration utilities 60

• Run HP Insight Diagnostics (on page 54) and use the survey page to view the current configuration

or to compare it to previous configurations.

• Refer to your hardware and software records for information.

• Refer to server LEDs and their statuses.

Prepare the server for diagnosis

1. Be sure the server is in the proper operating environment with adequate power, air conditioning,

and humidity control. Refer to the server documentation for required environmental conditions.

2. Record any error messages displayed by the system.

3. Remove all diskettes and CDs from the media drives.

4. Power down the server and peripheral devices if you will be diagnosing the server offline. Always

perform an orderly shutdown, if possible. This means you must:

a. Exit any applications. b. Exit the operating system. c. Power down the server (on page 26).

5. Disconnect any peripheral devices not required for testing (any devices not necessary to power up

the server). Do not disconnect the printer if you want to use it to print error messages.

6. Collect all tools and utilities, such as a Torx screwdriver, loopback adapters, ESD wrist strap, and

software utilities, necessary to troubleshoot the problem.

o You must have the appropriate Health Drivers and Management Agents installed on the server.

NOTE: To verify the server configuration, connect to the System Management homepage and

select Version Control Agent. The VCA gives you a list of names and versions of all installed HP drivers, Management Agents, and utilities, and whether they are up to date.

o HP recommends you have access to the SmartStart CD for value-added software and drivers

required during the troubleshooting process.

o HP recommends you have access to the server documentation for server-specific information.

Loose connections

Action:

• Be sure all power cords are securely connected.

• Be sure all cables are properly aligned and securely connected for all external and internal

components.

• Remove and check all data and power cables for damage. Be sure no cables have bent pins or

damaged connectors.

• If a fixed cable tray is available for the server, be sure the cords and cables connected to the server

are correctly routed through the tray.

• Be sure each device is properly seated.

• If a device has latches, be sure they are completely closed and locked.

• Check any interlock or interconnect LEDs that may indicate a component is not connected properly.

Software and configuration utilities 61

• If problems continue to occur, remove and reinstall each device, checking the connectors and sockets

for bent pins or other damage.

Service notifications

To view the latest service notifications, refer to the HP website (http://www.hp.com/go/bizsupport). Select the appropriate server model, and then click the Troubleshoot a Problem link on the product page.

Troubleshooting flowcharts

To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section, "Start diagnosis flowchart (on page 62)," and follow the appropriate diagnostic path. If the other flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis flowchart (on page 63)." The General diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server-specific or is not easily categorized into the other flowcharts.

The available flowcharts include:

• Start diagnosis flowchart (on page 62)

• General diagnosis flowchart (on page 63)

• Server power-on problems flowchart (on page 65)

• POST problems flowchart (on page 68)

• OS boot problems flowchart (on page 69)

• Server fault indications flowchart (on page 71)

Start diagnosis flowchart

Use the following flowchart to start the diagnostic process.

Item Refer to

1 "General diagnosis flowchart (on page 63)" 2 "Power-on problems flowchart ("Server power-on problems flowchart" on

page 65)" 3 "POST problems flowchart (on page 68)" 4 "OS boot problems flowchart (on page 69)" 5 "Server fault indications flowchart (on page 71)"

Software and configuration utilities 62

General diagnosis flowchart

The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not fix the problem, use the following flowchart.

Item Refer to

1 "Symptom information (on page 60)" 2 "Loose connections (on page 61)" 3 "Service notifications (on page 62)"

Software and configuration utilities 63

Item Refer to

4 The most recent version of a particular server or option firmware is

available on the following websites:

• HP Support website (http://www.hp.com/support)

• HP ROM-BIOS/Firmware Updates website

(http://h18023.www1.hp.com/support/files/server/us/romflash.ht

ml)

5 "General memory problems are occurring" in the HP ProLiant Servers

Troubleshooting Guide located on the Documentation CD or on the HP

website (http://www.hp.com/support 6 Server maintenance and service guide, located on the Documentation

CD or the HP website (http://www.hp.com/products/servers/platforms) 7

• Server maintenance and service guide, located on the Documentation

CD or the HP website (http://www.hp.com/products/servers/platforms

)

• "Hardware problems" in the HP ProLiant Servers Troubleshooting

Guide located on the Documentation CD or on the HP website

(http://www.hp.com/support

• "Server information you need" in the HP ProLiant Servers

Troubleshooting Guide located on the Documentation CD or on the

HP website (http://www.hp.com/support

)

• "Operating system information you need" in the HP ProLiant Servers

Troubleshooting Guide located on the Documentation CD or on the

HP website (http://www.hp.com/support

9 "HP contact information (on page 84)"

)

Software and configuration utilities 64

Server power-on problems flowchart

Symptoms:

• The server does not power on.

• The system power LED is off or amber.

Software and configuration utilities 65

• The external health LED is red or amber.

• The internal health LED is red or amber.

NOTE: For the location of server LEDs and information on their statuses, refer to the server

documentation.

Possible causes:

• Improperly seated or faulty power supply

• Loose or faulty power cord

• Power source problem

• Power on circuit problem

• Improperly seated component or interlock problem

• Faulty internal component

Item Refer to

1 "Component identification (on page 6)" 2 "HP Insight Diagnostics (on page 54)" or in the HP ProLiant Servers

Troubleshooting Guide located on the Documentation CD or on the HP

website (http://www.hp.com/support 3 "Loose connections (on page 61)" 4 Server maintenance and service guide, located on the Documentation

CD, or the HP website (http://www.hp.com/products/servers/platforms) 5 "Integrated Management Log" or in the HP ProLiant Servers

Troubleshooting Guide located on the Documentation CD or on the HP

website (http://www.hp.com/support 6 "Power source problems" in the HP ProLiant Servers Troubleshooting

Guide located on the Documentation CD or on the HP website

(http://www.hp.com/support

• "Power supply problems" in the HP ProLiant Servers Troubleshooting

Guide located on the Documentation CD or on the HP website

(http://www.hp.com/support

)

• Server maintenance and service guide, located on the Documentation

CD, or the HP website (http://www.hp.com/products/servers/platforms

8 "System open circuits and short circuits" in the HP ProLiant Servers

Troubleshooting Guide located on the Documentation CD or on the HP

website (http://www.hp.com/support

)

Software and configuration utilities 66

Software and configuration utilities 67

POST problems flowchart

Symptoms:

• Server does not complete POST

NOTE: The server has completed POST when the system attempts to access the boot device.

• Server completes POST with errors

Possible problems:

• Improperly seated or faulty internal component

• Faulty KVM device

• Faulty video device

Item Refer to

1 "POST error messages and beep codes (on page 73)" 2 "Video problems" in the HP ProLiant Servers Troubleshooting Guide

located on the Documentation CD or on the HP website

(http://www.hp.com/support 3 KVM or iLO 2 documentation 4 "Loose connections (on page 61)" 5 "Symptom information (on page 60)" 6 Server maintenance and service guide, located on the Documentation

CD or the HP website (http://www.hp.com/products/servers/platforms) 7 "Port 85 and iLO messages" in the HP ProLiant Servers Troubleshooting

Guide located on the Documentation CD or on the HP website

(http://www.hp.com/support 8 "General memory problems are occurring" in the HP ProLiant Servers

Troubleshooting Guide located on the Documentation CD or on the HP

website (http://www.hp.com/support

)

• "Hardware problems" in the HP ProLiant Servers Troubleshooting

Guide located on the Documentation CD or on the HP website

(http://www.hp.com/support

)

• Server maintenance and service guide, located on the Documentation

CD or the HP website (http://www.hp.com/products/servers/platforms

)

• "Server information you need" in the HP ProLiant Servers

Troubleshooting Guide located on the Documentation CD or on the

HP website (http://www.hp.com/support

)

• "Operating system information you need" in the HP ProLiant Servers

Troubleshooting Guide located on the Documentation CD or on the

HP website (http://www.hp.com/support

)

Software and configuration utilities 68

OS boot problems flowchart

Symptoms:

• Server does not boot a previously installed operating system

• Server does not boot SmartStart

Possible causes:

• Corrupted operating system

• Hard drive subsystem problem

• Incorrect boot order setting in RBSU

Software and configuration utilities 69

Item Refer to

1 HP ROM-Based Setup Utility User Guide

(http://www.hp.com/servers/smartstart) 2 "POST problems flowchart (on page 68)" 3

• "Hard drive problems" in the HP ProLiant Servers Troubleshooting

Guide located on the Documentation CD or on the HP website

(http://www.hp.com/support

)

• Controller documentation

4 "HP Insight Diagnostics (on page 54)" or in the HP ProLiant Servers

Troubleshooting Guide located on the Documentation CD or on the HP

website (http://www.hp.com/support

• "CD-ROM and DVD drive problems" in the HP ProLiant Servers

Troubleshooting Guide located on the Documentation CD or on the

HP website (http://www.hp.com/support

)

• Controller documentation

• "Loose connections (on page 61)"

6 "General memory problems are occurring" in the HP ProLiant Servers

Troubleshooting Guide located on the Documentation CD or on the HP

website (http://www.hp.com/support

• "Operating system problems" in the HP ProLiant Servers

Troubleshooting Guide located on the Documentation CD or on the

HP website (http://www.hp.com/support

)

• "HP contact information (on page 84)"

• "Hardware problems" in the HP ProLiant Servers Troubleshooting

Guide located on the Documentation CD or on the HP website

(http://www.hp.com/support

)

• Server maintenance and service guide, located on the Documentation

CD or the HP website (http://www.hp.com/products/servers/platforms

9 "General diagnosis flowchart (on page 63)"

)

Software and configuration utilities 70

Server fault indications flowchart

Symptoms:

• Server boots, but a fault event is reported by Insight Management Agents (on page 53)

• Server boots, but the internal health LED, external health LED, or component health LED is red or

amber

NOTE: For the location of server LEDs and information on their statuses, refer to the server

documentation.

Software and configuration utilities 71

Possible causes:

• Improperly seated or faulty internal or external component

• Unsupported component installed

• Redundancy failure

• System overtemperature condition

Item Refer to

1 "Management agents (on page 53)" or in the HP ProLiant Servers

Troubleshooting Guide located on the Documentation CD or on the HP

website (http://www.hp.com/support 2

• "Integrated Management Log" or in the HP ProLiant Servers

Troubleshooting Guide located on the Documentation CD or on the

HP website (http://www.hp.com/support

• "Event list error messages" in the HP ProLiant Servers Troubleshooting

Guide located on the Documentation CD or on the HP website

(http://www.hp.com/support 3 "Component identification (on page 6)" 4 System Management Homepage (https://localhost:2381) 5 "Power-on problems flowchart ("Server power-on problems flowchart" on

page 65)"

• "Smart Array SCSI Diagnosis feature" in the HP ProLiant Servers

Troubleshooting Guide located on the Documentation CD or on the

HP website (http://www.hp.com/support

• Server maintenance and service guide, located on the Documentation

CD or the HP website

(http://www.hp.com/products/servers/platforms

• "HP contact information (on page 84)"

7 "HP Insight Diagnostics (on page 54)" or in the HP ProLiant Servers

Troubleshooting Guide located on the Documentation CD or on the HP

website (http://www.hp.com/support

• "Hardware problems" in the HP ProLiant Servers Troubleshooting

Guide located on the Documentation CD or on the HP website

(http://www.hp.com/support

• Server maintenance and service guide, located on the Documentation

CD or the HP website

(http://www.hp.com/products/servers/platforms

)

Software and configuration utilities 72

POST error messages and beep codes

For a complete listing of error messages, refer to the "POST error messages" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support

WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary

information in the server documentation before removing, replacing, reseating, or modifying system components

Software and configuration utilities 73

Regulatory compliance notices

In this section

Regulatory compliance identification numbers ........................................................................................... 74

Federal Communications Commission notice ............................................................................................. 74

Declaration of conformity for products marked with the FCC logo, United States only..................................... 75

Modifications......................................................................................................................................... 76

Cables.................................................................................................................................................. 76

Mouse compliance statement ................................................................................................................... 76

Canadian notice (Avis Canadien) ............................................................................................................ 76

European Union regulatory notice ............................................................................................................ 76

Disposal of waste equipment by users in private households in the European Union....................................... 77

Japanese notice ..................................................................................................................................... 77

BSMI notice........................................................................................................................................... 78

Korean notice ........................................................................................................................................ 78

Laser compliance ................................................................................................................................... 78

Battery replacement notice ...................................................................................................................... 79

Taiwan battery recycling notice ............................................................................................................... 80

Power cord statement for Japan ............................................................................................................... 80

Regulatory compliance identification numbers

For the purpose of regulatory compliance certifications and identification, this product has been assigned a unique regulatory model number. The regulatory model number can be found on the product nameplate label, along with all required approval markings and information. When requesting compliance information for this product, always refer to this regulatory model number. The regulatory model number is not the marketing name or model number of the product.

Federal Communications Commission notice

Part 15 of the Federal Communications Commission (FCC) Rules and Regulations has established Radio Frequency (RF) emission limits to provide an interference-free radio frequency spectrum. Many electronic devices, including computers, generate RF energy incidental to their intended function and are, therefore, covered by these rules. These rules place computers and related peripheral devices into two classes, A and B, depending upon their intended installation. Class A devices are those that may reasonably be expected to be installed in a business or commercial environment. Class B devices are those that may reasonably be expected to be installed in a residential environment (for example, personal computers). The FCC requires devices in both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user.

Regulatory compliance notices 74

FCC rating label

The FCC rating label on the device shows the classification (A or B) of the equipment. Class B devices have an FCC logo or ID on the label. Class A devices do not have an FCC logo or ID on the label. After you determine the class of the device, refer to the corresponding statement.

Class A equipment

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at personal expense.

Class B equipment

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit that is different from that to which the receiver is

connected.

• Consult the dealer or an experienced radio or television technician for help.

Declaration of conformity for products marked with the FCC logo, United States only

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

For questions regarding this product, contact us by mail or telephone:

• Hewlett-Packard Company

P. O. Box 692000, Mail Stop 530113 Houston, Texas 77269-2000

• 1-800-HP-INVENT (1-800-474-6836). (For continuous quality improvement, calls may be recorded

or monitored.)

Regulatory compliance notices 75

For questions regarding this FCC declaration, contact us by mail or telephone:

• Hewlett-Packard Company

P. O. Box 692000, Mail Stop 510101 Houston, Texas 77269-2000

• 1281-514-3333

To identify this product, refer to the part, series, or model number found on the product.

Modifications

The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett-Packard Company may void the user’s authority to operate the equipment.

Cables

Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods in order to maintain compliance with FCC Rules and Regulations.

Mouse compliance statement

Canadian notice (Avis Canadien)

Class A equipment This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment

Regulations. Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel

brouilleur du Canada. Class B equipment This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment

Regulations. Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel

brouilleur du Canada.

European Union regulatory notice

This product complies with the following EU Directives:

• Low Voltage Directive 73/23/EEC

• EMC Directive 89/336/EEC

Regulatory compliance notices 76

Compliance with these directives implies conformity to applicable harmonized European standards (European Norms) which are listed on the EU Declaration of Conformity issued by Hewlett-Packard for this product or product family.

This compliance is indicated by the following conformity marking placed on the product:

This marking is valid for non-Telecom products and EU harmonized Telecom products (e.g. Bluetooth).

This marking is valid for EU non-harmonized Telecom products. *Notified body number (used only if applicable—refer to the product label) Hewlett-Packard GmbH, HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen, Germany

Disposal of waste equipment by users in private households in the European Union

This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product.

Japanese notice

Regulatory compliance notices 77

BSMI notice

Korean notice

Class A equipment

Class B equipment

Laser compliance

This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825-1. The product does not emit hazardous laser radiation.

Each laser product complies with 21 CFR 1040.10 and 1040.11 except for deviations pursuant to Laser Notice No. 50, dated May 27, 2001; and with IEC 60825-1:1993/A2:2001.

Regulatory compliance notices 78

WARNING: Use of controls or adjustments or performance of procedures other than those

specified herein or in the laser product's installation guide may result in hazardous radiation exposure. To reduce the risk of exposure to hazardous radiation:

• Do not try to open the module enclosure. There are no user-serviceable components inside.

• Do not operate controls, make adjustments, or perform procedures to the laser device other

than those specified herein.

• Allow only HP Authorized Service technicians to repair the unit.

The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration implemented regulations for laser products on August 2, 1976. These regulations apply to laser products manufactured from August 1, 1976. Compliance is mandatory for products marketed in the United States.

Battery replacement notice

WARNING: The computer contains an internal lithium manganese dioxide, a vanadium

pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled. To reduce the risk of personal injury:

• Do not attempt to recharge the battery.

• Do not expose the battery to temperatures higher than 60°C (140°F).

• Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.

Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. To forward them to recycling or proper disposal, please use the public collection system or return them to HP, an authorized HP Partner, or their agents.

For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider.

Battery replacement notice

WARNING: Power products contain sealed lead-acid battery modules. A risk of fire and burns

exists if the battery is not properly handled. To reduce the risk of personal injury:

• Do not attempt to recharge the battery.

• Do not expose the battery to temperatures higher than 60°C (140°F).

• Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.

The battery might explode.

Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. To forward them to recycling or proper disposal, use the public collection system or return them to HP, an authorized HP Partner, or their agents.

Regulatory compliance notices 79

For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider.

Taiwan battery recycling notice

The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales, giveaway or promotion. Contact a qualified Taiwanese recycler for proper battery disposal.

Power cord statement for Japan

Regulatory compliance notices 80

Electrostatic discharge

In this section

Preventing electrostatic discharge............................................................................................................. 81

Grounding methods to prevent electrostatic discharge ................................................................................ 81

Preventing electrostatic discharge

To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device.

To prevent electrostatic damage:

• Avoid hand contact by transporting and storing products in static-safe containers.

• Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.

• Place parts on a grounded surface before removing them from their containers.

• Avoid touching pins, leads, or circuitry.

• Always be properly grounded when touching a static-sensitive component or assembly.

Grounding methods to prevent electrostatic discharge

Several methods are used for grounding. Use one or more of the following methods when handling or installing electrostatic-sensitive parts:

• Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis. Wrist

straps are flexible straps with a minimum of 1 megohm ±10 percent resistance in the ground cords. To provide proper ground, wear the strap snug against the skin.

• Use heel straps, toe straps, or boot straps at standing workstations. Wear the straps on both feet

when standing on conductive floors or dissipating floor mats.

• Use conductive field service tools.

• Use a portable field service kit with a folding static-dissipating work mat.

If you do not have any of the suggested equipment for proper grounding, have an authorized reseller install the part.

For more information on static electricity or assistance with product installation, contact an authorized reseller.

Electrostatic discharge 81

Specifications

In this section

Environmental specifications .................................................................................................................... 82

Server specifications............................................................................................................................... 82

Environmental specifications

Specification Value

Temperature range*

Operating 10°C to 35°C (50°F to 95°F) Shipping -40°C to 70°C (-40°F to 158°F) Maximum wet bulb temperature 28°C (82.4°F)

Relative humidity (noncondensing)**

Operating 10% to 90% Non-operating 5% to 95%

* All temperature ratings shown are for sea level. An altitude derating of 1°C per 300 m (1.8°F per 1,000 ft) to 3048 m (10,000 ft) is applicable. No direct sunlight allowed. ** Storage maximum humidity of 95% is based on a maximum temperature of 45°C (113°F). Altitude maximum for storage corresponds to a pressure minimum of 70 KPa.

Server specifications

Specification Value

Dimension

Height 8.9 cm (3.5 in) Depth 60.9 cm (24 in) Width 42.6 cm (16.7 in) Weight (maximum) 26.8 kg (59 lb) Weight (no drives installed) 17.4 kg (38.4 lb)

Input requirement

Rated line voltage 90 VAC to 264 VAC Rated input frequency 47 Hz to 63 Hz Rated input current 6.0 A (100 to 120 VAC) to

3.0 A (200 to 240 VAC)

Rated input power 486 W at 115 V (assume 350 W

output) 479 W at 230 V (assume 350 W

output)

Specifications 82

Specification Value

BTUs per hour 1,710

Power supply output

Rated steady-state power 450 W Acoustic Noise* Sound power, L Idle Operating Bystander sound pressure,

pAm

Idle Operating

*The limits apply when operated in an ambient environment temperature of +23°C ± 2° (+73.4°F ± 2°).

WAd

7.2 Bels

55 dBA 56 dBA

Specifications 83

Technical support

In this section

Before you contact HP............................................................................................................................. 84

HP contact information............................................................................................................................ 84

Customer Self Repair .............................................................................................................................. 84

Before you contact HP

Be sure to have the following information available before you call HP:

• Technical support registration number (if applicable)

• Product serial number

• Product model name and number

• Applicable error messages

• Add-on boards or hardware

• Third-party hardware or software

• Operating system type and revision level

HP contact information

For the name of the nearest HP authorized reseller:

• In the United States, see the HP US service locator webpage (http://www.hp.com/service_locator).

• In other locations, see the Contact HP worldwide (in English) webpage

(http://welcome.hp.com/country/us/en/wwcontact.html

For HP technical support:

• In the United States, for contact options see the Contact HP United States webpage

(http://welcome.hp.com/country/us/en/contact_us.html

o Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a

week. For continuous quality improvement, calls may be recorded or monitored.

o If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more

information about Care Packs, refer to the HP website (http://www.hp.com

• In other locations, see the Contact HP worldwide (in English) webpage

(http://welcome.hp.com/country/us/en/wwcontact.html

). To contact HP by phone:

Customer Self Repair

HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP

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service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts:

• Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these

parts, you will be charged for the travel and labor costs of this service.

• Optional—Parts for which customer self repair is optional. These parts are also designed for

customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.

NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty, HP requires that an authorized service provider replace the part. These parts are identified as "No" in the Illustrated Parts Catalog.

Based on availability and where geography permits, CSR parts will be shipped for next business day delivery. Same day or four-hour delivery may be offered at an additional charge where geography permits. If assistance is required, you can call the HP Technical Support Center and a technician will help you over the telephone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used.

For more information about HP's Customer Self Repair program, contact your local service provider. For the North American program, refer to the HP website (http://www.hp.com/go/selfrepair

Réparation par le client (CSR)

Les produits HP comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le client) afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant la période de diagnostic, HP (ou ses partenaires ou mainteneurs agréés) détermine que la réparation peut être effectuée à l'aide d'une pièce CSR, HP vous l'envoie directement. Il existe deux catégories de pièces CSR:

• Obligatoire - Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à

HP de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.

• Facultatif - Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont

également conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à HP de remplacer ces pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à votre produit.

REMARQUE: Certaines pièces HP ne sont pas conçues pour permettre au client d'effectuer lui-même la réparation. Pour que la garantie puisse s'appliquer, HP exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé. Ces pièces sont identifiées par la mention "Non" dans le Catalogue illustré.

Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre situation géographique. Si votre situation géographique le permet et que vous demandez une livraison le jour même ou dans les 4 heures, celle-ci vous sera facturée. Pour bénéficier d'une assistance téléphonique, appelez le Centre d'assistance technique HP. Dans les documents envoyés avec la pièce de rechange CSR, HP précise s'il est nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai indiqué, généralement cinq (5) jours ouvrés. La pièce et sa documentation

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doivent être retournées dans l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, HP se réserve le droit de vous facturer les coûts de remplacement. Dans le cas d'une pièce CSR, HP supporte l'ensemble des frais d'expédition et de retour, et détermine la société de courses ou le transporteur à utiliser.

Pour plus d'informations sur le programme CSR de HP, contactez votre Mainteneur Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le site Web HP (http://www.hp.com/go/selfrepair

Riparazione da parte del cliente

Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose, i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di assistenza HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente al cliente per la sostituzione. Vi sono due categorie di parti CSR:

• Obbligatorie – Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida

la riparazione ad HP, deve sostenere le spese di spedizione e di manodopera per il servizio.

• Opzionali – Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di

componenti progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad HP, potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto.

NOTA: alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare la garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono identificate da un "No" nel Catalogo illustrato dei componenti.

In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un supplemento di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di un addetto del centro di supporto tecnico HP. Nel materiale fornito con una parte di ricambio CSR, HP specifica se il cliente deve restituire dei componenti. Qualora sia richiesta la resa ad HP del componente difettoso, lo si deve spedire ad HP entro un determinato periodo di tempo, generalmente cinque (5) giorni lavorativi. Il componente difettoso deve essere restituito con la documentazione associata nell'imballo di spedizione fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di HP. Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.

Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona. Per il programma in Nord America fare riferimento al sito Web HP (http://www.hp.com/go/selfrepair

Customer Self Repair

HP Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten zu minimieren und höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn HP (oder ein HP Servicepartner) bei der Diagnose feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen HP dieses Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien unterteilt:

• Zwingend – Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie

den Austausch dieser Teile von HP vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen Service berechnet.

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• Optional – Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für

Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.

HINWEIS: Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.

CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert. Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das HP technische Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien, die mit einem CSRErsatzteil geliefert werden, können Sie entnehmen, ob das defekte Teil an HP zurückgeschickt werden muss. Wenn es erforderlich ist, das defekte Teil an HP zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss mit der zugehörigen Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang enthalten ist. Wenn Sie das defekte Teil nicht zurückschicken, kann HP Ihnen das Ersatzteil in Rechnung stellen. Im Falle von Customer Self Repair kommt HP für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den Kurier-/Frachtdienst.

Weitere Informationen über das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der HP Website unter (http://www.hp.com/go/selfrepair

Reparaciones del propio cliente

Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar (Customer Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor flexibilidad a la hora de realizar sustituciones de componentes defectuosos. Si, durante la fase de diagnóstico, HP (o los proveedores o socios de servicio de HP) identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR, HP le enviará dicho componente directamente para que realice su sustitución. Los componentes CSR se clasifican en dos categorías:

• Obligatorio: componentes para los que la reparación por parte del usuario es obligatoria. Si

solicita a HP que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio.

• Opcional: componentes para los que la reparación por parte del usuario es opcional. Estos

componentes también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que HP realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de servicio de garantía correspondiente al producto.

NOTA: Algunos componentes no están diseñados para que puedan ser reparados por el usuario. Para que el usuario haga valer su garantía, HP pone como condición que un proveedor de servicios autorizado realice la sustitución de estos componentes. Dichos componentes se identifican con la palabra "No" en el catálogo ilustrado de componentes.

Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a su destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en el mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al Centro de asistencia técnica de HP y recibirá ayuda telefónica por parte de un técnico. Con el envío de materiales para la sustitución de componentes CSR, HP especificará si los componentes defectuosos deberán devolverse a HP. En aquellos casos en los que sea necesario devolver algún componente a HP,

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deberá hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los componentes defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje de envío. Si no enviara el componente defectuoso requerido, HP podrá cobrarle por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.

Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica, visite la página web de HP siguiente (http://www.hp.com/go/selfrepair

Customer Self Repair

Veel onderdelen in HP producten zijn door de klant zelf te repareren, waardoor de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is. Deze onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als HP (of een HP Service Partner) bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt HP dat onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee categorieën CSR-onderdelen:

• Verplicht: Onderdelen waarvoor reparatie door de klant verplicht is. Als u HP verzoekt deze

onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht.

• Optioneel: Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn

ontworpen voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen voor u te vervangen, kunnen daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het product.

OPMERKING: Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen. Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".

Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie gewenst is, belt u een HP Service Partner om via de telefoon technische ondersteuning te ontvangen. HP vermeldt in de documentatie bij het vervangende CSR-onderdeel of het defecte onderdeel aan HP moet worden geretourneerd. Als het defecte onderdeel aan HP moet worden teruggezonden, moet u het defecte onderdeel binnen een bepaalde periode, gewoonlijk vijf (5) werkdagen, retourneren aan HP. Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het defecte onderdeel niet terugzendt, kan HP u voor het vervangende onderdeel kosten in rekening brengen. Bij reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest HP zelf welke koerier/transportonderneming hiervoor wordt gebruikt.

Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van HP. Informatie over Service Partners vindt u op de HP website (http://www.hp.nl/services/servicepartners

Reparo feito pelo cliente

Os produtos da HP são projetados com muitas peças para reparo feito pelo cliente (CSR) de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com defeito. Se, durante o período de diagnóstico, a HP (ou fornecedores/parceiros de serviço da HP) concluir que o

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reparo pode ser efetuado pelo uso de uma peça CSR, a peça de reposição será enviada diretamente ao cliente. Existem duas categorias de peças CSR:

• Obrigatória – Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua

essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.

• Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas

para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.

OBSERVAÇÃO: Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de cumprir a garantia do cliente, a HP exige que um técnico autorizado substitua a peça. Essas peças estão identificadas com a marca "No" (Não), no catálogo de peças ilustrado.

Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após o pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte técnico da HP para que um técnico o ajude por telefone. A HP especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à HP. Nos casos em que isso for necessário, é preciso enviar a peça com defeito à HP dentro do período determinado, normalmente cinco (5) dias úteis. A peça com defeito deve ser enviada com a documentação correspondente no material de transporte fornecido. Caso não o faça, a HP poderá cobrar a reposição. Para as peças de reparo feito pelo cliente, a HP paga todas as despesas de transporte e de devolução da peça e determina a transportadora/serviço postal a ser utilizado.

Para obter mais informações sobre o programa de reparo feito pelo cliente da HP, entre em contato com o fornecedor de serviços local. Para o programa norte-americano, visite o site da HP (http://www.hp.com/go/selfrepair

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Acronyms and abbreviations

ABEND

abnormal end

ACU

Array Configuration Utility

ASR

Automatic Server Recovery

BBWC

battery-backed write cache

BIOS

Basic Input/Output System

CMOS

complementary metal-oxide semiconductor

DDR2

double data rate-2

DIMM

dual inline memory module

DOS

disk operating system

driver update

ECC

error checking and correcting

EFS

Extended Feature Supplement

Acronyms and abbreviations 92

IEC

International Electrotechnical Commission

iLO 2

Integrated Lights-Out 2

IML

Integrated Management Log

IPL

initial program load

IRQ

interrupt request

LED

light-emitting diode

MPS

multi-processor specification

NEMA

National Electrical Manufacturers Association

NFPA

National Fire Protection Association

NIC

network interface controller

NiMH

nickel metal hydride

NMI

non-maskable interrupt

NVRAM

non-volatile memory

ORCA

Option ROM Configuration for Arrays

Acronyms and abbreviations 93

operating system

PCI

peripheral component interface

PCI Express

Peripheral Component Interconnect Express

PCI-X

peripheral component interconnect extended

PDU

power distribution unit

POST

Power-On Self Test

PPM

processor power module

PSP

ProLiant Support Pack

PXE

Preboot Execution Environment

RAID

redundant array of inexpensive (or independent) disks

RBSU

ROM-Based Setup Utility

RDP

Remote Desktop Protocol

RILOE II

Remote Insight Lights-Out Edition II

ROM

read-only memory

Acronyms and abbreviations 94

SAS

serial attached SCSI

SATA

serial ATA

SCSI

small computer system interface

SDRAM

synchronous dynamic RAM

SIM

Systems Insight Manager

SIMM

single inline memory module

SPM

system power module

SSD

support software diskette

TMRA

recommended ambient operating temperature

UID

unit identification

UPS

uninterruptible power system

USB

universal serial bus

VCA

Version Control Agent

VHDCI

very high density cable interconnect

Acronyms and abbreviations 95

WOL

Wake-on LAN

Acronyms and abbreviations 96

Index

access panel 26 ACU (Array Configuration Utility) 51 ADU (Array Diagnostic Utility) 55 airflow requirements 20, 21 Altiris Deployment Solution 50 Altiris eXpress Deployment Server 50 Array Configuration Utility (ACU) 51 Array Diagnostic Utility (ADU) 55 ASR (Automatic Server Recovery) 52 authorized reseller 84 auto-configuration process 49 Automatic Server Recovery (ASR) 52 Autorun menu 48

battery 13, 79 battery replacement notice 79 battery-backed write cache (BBWC) 16, 35, 46 Battery-backed write cache LEDs 16 BBWC (battery-backed write cache) 16, 35, 46 BIOS Serial Console 50 BIOS upgrade 53 blue screen event 13 boot options 50 BSMI notice 78 buttons, front panel 6 buttons, rear panel 11

cabling 46 Canadian notice 76 Care Pack 19, 57 Change Control 56 clearing NVRAM 12 CMOS (complementary metal-oxide

semiconductor) 12 component identification 6, 10, 11 components 6 configuration of system 48 connection problems 61 contacting HP 84

crash dump analysis 13 creating a disk image 50 CSR (customer self repair) 84 customer self repair (CSR) 84

deployment software 50 diagnosing problems 58, 61 diagnostic tools 48, 50, 52, 53, 54, 55 diagnostics utility 54 DIMMs 30, 31 DIMMs, installation 31 diskette image creation 50 drivers 56 DVD-ROM drive 38 DVD-ROM drive, installing 38

electrical grounding requirements 22 electrostatic discharge 30, 81 environmental requirements 20, 82 environmental specifications 82 error messages 73 European Union notice 76 expansion board 34 external health LED 6

fan assembly 18 features 6 Federal Communications Commission (FCC)

notice 74, 75, 76 flash ROM 53 flowcharts 62, 63, 65, 68, 69, 71 front panel buttons 6 front panel LEDs 6, 11

general diagnosis flowchart 63 grounding methods 81 grounding requirements 22

Index 97

hard drive LEDs 8, 9 hard drives 9, 32, 39 hard drives, determining status of 8, 9 hardware options 30 hardware options installation 25, 30 health driver 52 health LEDs 6, 13 help resources 84 HP Insight Diagnostics 54 HP ProLiant Essentials Foundation Pack 53 HP ProLiant Essentials Rapid Deployment Pack 50 HP Systems Insight Manager, overview 53 HP technical support 84

identification number 74 iLO (Integrated Lights-Out) 52 iLO connector 10 IML (Integrated Management Log) 55 Important Safety Information document 58 Insight Diagnostics 54 installation services 19 installing DIMMs 31 installing DVD-ROM 38 installing memory 31 installing operating system 25 Installing rear hard drive option 39 installing server options 25, 30 Integrated Lights-Out (iLO) 52 Integrated Management Log (IML) 55 interleaving memory configuration 30 internal health LED 6, 15 internal USB connector 15 internal USB functionality 54

Japanese notice 77

keyboard connector 10 Korean notices 78

laser compliance 78 laser devices 78 LED, external health 6 LED, internal health 6

LED, UID 6, 10, 11 LEDs, battery-backed write cache 16 LEDs, front panel 6, 11 LEDs, hard drive 8, 9 LEDs, NIC 6, 11 LEDs, power supply 6 LEDs, troubleshooting 58 loose connections 61

Management Agents 53 management tools 52 memory 30, 31 memory dump 13 memory options 30 memory, installing 31 mouse compliance statement 76 mouse connector 10

network interface controller (NIC) 10, 93 NIC (network interface controller) 10 NIC connectors 10 NIC LEDs 6, 11 NMI switch 11, 13 non-interleaving memory configuration 30

Online ROM Flash Component Utility 53 operating system crash 13 operating system installation 25 operating systems 56 optimum environment 20 Option ROM Configuration for Arrays (ORCA) 51 options installation 25, 30 ORCA (Option ROM Configuration for Arrays) 51 OS boot problems flowchart 69

PCI riser board 28, 32 PCI riser board assembly 28, 32 PCI-X boards 10 PDU 22 phone numbers 84 POST error messages 73 POST problems flowchart 68 power button LED 6 power cord 59, 80

Index 98

power distribution unit (PDU) 22 power LEDs, system 6 Power On/Standby button 6, 26 power requirements 21 power supplies 10, 44 power supply LEDs 15 powering down 26 powering up 25, 26, 49 power-on problems flowchart 65 PPM failure LEDs 15 preparation procedures 61 problem diagnosis 58 ProLiant Support Pack (PSP) 56 PSP (ProLiant Support Pack) 56, 94 PSPs, overview 56

rack installation 19, 22, 23 rack resources 20 rack stability 59 rack warnings 22, 59 RBSU (ROM-Based Setup Utility) 49 rear components 10 Rear hard drive option, installing 39 rear panel buttons 11 registering the server 25 regulatory compliance notices 74, 76, 77, 80 removing the upper tray 27 required information 84 requirements, airflow 20 requirements, electrical grounding 22 requirements, power 21 requirements, space 20 requirements, temperature 21 resetting the system 13 ROM, updating 53 ROMPaq utility 53

serial connector 10, 46 serial number 51 series number 74 server cable routing 46 server features and options 30 server specifications 82 service notifications 62 SmartStart autorun menu 48 SmartStart Scripting Toolkit 48 SmartStart, overview 48 space requirements 20 specifications, environmental 82 specifications, server 82 start diagnosis flowchart 62 static electricity 81 StorageWorks Library and Tape Tools (L&TT) 52 support 55, 84 support packs 48 supported operating systems 56 Survey Utility 55 switch, NMI 11, 13 switch, system maintenance switch 11, 12 switches 11, 12, 13 symbols on equipment 59 symptom information 60 system board 11, 51 system board battery 11, 79 system board components 11 system board LEDs 15 system maintenance switch 11, 12, 13 system power LED 26 Systems Insight Manager 53

Taiwan battery recycling notice 80 technical support 84 telephone numbers 84 temperature requirements 21 troubleshooting 58

safety considerations 22, 58 SAS device numbers 8 SAS drive numbers 8, 9 SAS hard drive 9, 32, 33 SAS hard drive LEDs 8, 9 SATA drive numbers 8 SATA drives 8 SATA hard drive 9, 32 SATA hard drive LEDs 8, 9 scripted installation 48

UID LEDs 6, 10, 11 upper tray, removing 27 USB connectors 10, 15 USB support 54 utilities 48 utilities, deployment 48, 49, 50

Index 99

ventilation 20 video connector 10

website, HP 84

Index 100

HP ProLiant DL320s User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

HP ProLiant DL320s Server User Guide

Contents

Component identification

Front panel LEDs and buttons

SAS and SATA drive numbers

SAS and SATA hard drive LEDs

SAS and SATA hard drive LED combinations

Rear panel components

Rear panel LEDs and buttons

System board components

System maintenance switch

NMI functionality

System board LEDs

Internal USB connectors

System LEDs and internal health LED combinations

Battery-backed write cache LEDs

Fan assembly location

Setup

Optional installation services

Rack planning resources

Optimum environment

Space and airflow requirements

Temperature requirements

Power requirements

Electrical grounding requirements

Rack warnings

Identifying the server shipping carton contents

Installing a storage enclosure into the rack

Installing hardware options

Powering up and configuring

Installing the operating system

Registering the server

Operations

Power up the server

Power down the server

Removing and replacing the access panel

Removing the upper tray

Removing the PCI riser board assembly

Hot-plug fan operation

Hardware options installation

Introduction

Memory options

Interleaving and non-interleaving memory configuration

Installing DIMMs

Installing the PCI riser board assembly

Hard drive options

SAS and SATA hard drive guidelines

Installing a SAS or SATA hard drive

Installing an expansion board

Battery-backed write cache

Installing a DVD-ROM drive assembly

Installing a rear hard drive option

Installing the single power supply option

Cabling

Cabling overview

Server cable routing

BBWC cable routing

Software and configuration utilities

Configuration tools

SmartStart software

SmartStart Scripting Toolkit

HP ROM-Based Setup Utility

Using RBSU

Auto-configuration process

Boot options

BIOS Serial Console

HP ProLiant Essentials Rapid Deployment Pack

Option ROM Configuration for Arrays

Array Configuration Utility

Re-entering the server serial number and product ID

Management tools

Automatic Server Recovery

Integrated Lights-Out 2 technology

StorageWorks library and tape tools

Management Agents

HP Systems Insight Manager