HP ProLiant DL320 Generation 2 Maintenance and Service Guide
HP ProLiant DL320 Generation 2 Server
Maintenance and Service Guide
April 2003 (Second Edition)
Part Number 293164-002
HP CONFIDENTIAL Codename: Moonstar 266 Part Number: 293164-002 Last Saved On: 4/14/03 9:32 AM
2003 Hewlett-Packard Development Company, L.P.
Microsoft® and Windows NT® are U.S. registered trademarks of Microsoft Corporation.
Intel® and Pentium® are U.S. registered trademarks of Intel Corporation.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The
information in this document is provided “as is” without warranty of any kind and is subject to change without
notice. The warranties for HP products are set forth in the express limited warranty statements accompanying such
products. Nothing herein should be construed as constituting an additional warranty.
HP ProLiant DL320 Generation 2 Server Maintenance and Service Guide
April 2003 (Second Edition)
Part Number 293164-002
HP CONFIDENTIAL Codename: Moonstar 266 Part Number: 293164-002 Last Saved On: 4/14/03 9:32 AM
Contents
About This Guide
Audience Assumptions..................................................................................................................................v
Technician Notes...........................................................................................................................................v
Where to Go for Additional Help............................................................................................................... vii
Integrated Management Log ................................................................................................................ vii
Telephone Numbers............................................................................................................................. vii
Chapter 1
Illustrated Parts Catalog
Mechanical Parts Exploded View ............................................................................................................. 1-1
System Components Exploded View ........................................................................................................ 1-2
Mechanical Parts and System Components Spares List............................................................................ 1-3
Chapter 2
Removal and Replacement Procedures
Electrostatic Discharge Information.......................................................................................................... 2-1
Symbols on Equipment ............................................................................................................................. 2-2
Rack Warnings .......................................................................................................................................... 2-2
Server Warnings and Precautions.............................................................................................................. 2-3
Removal and Replacement Procedures ..................................................................................................... 2-3
Powering Down the Server........................................................................................................................ 2-5
Access Panel.............................................................................................................................................. 2-6
Shipping/Ejector Key ................................................................................................................................ 2-8
Bezel Blank ............................................................................................................................................... 2-9
Optical Device/Diskette Drive Assembly ............................................................................................... 2-10
Fully Seated Optical Device/Diskette Drive Assembly.................................................................... 2-11
Bezel........................................................................................................................................................ 2-12
Hard Drive Overview .............................................................................................................................. 2-14
Guidelines for Installing ATA Hard Drives...................................................................................... 2-14
Guidelines for Installing SCSI Hard Drives ..................................................................................... 2-15
Hard Drive Identification Numbers .................................................................................................. 2-15
Hard Drives ............................................................................................................................................. 2-16
Single Channel Wide Ultra3 SCSI Controller Module ........................................................................... 2-19
Optical Device/Diskette Drive Assembly Backplane.............................................................................. 2-20
User Interface Board ............................................................................................................................... 2-21
PCI Riser Board Assembly...................................................................................................................... 2-22
Expansion Board............................................................................................................................... 2-23
PCI Card Guide................................................................................................................................. 2-24
Center Wall.............................................................................................................................................. 2-25
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Contents
Fans..........................................................................................................................................................2-27
Cables.......................................................................................................................................................2-28
Two-Device Terminated SCSI Cable................................................................................................2-28
ATA Cables.......................................................................................................................................2-29
Optical Device/Diskette Drive Assembly Cable ............................................................................... 2-30
Power Supply...........................................................................................................................................2-31
Battery...................................................................................................................................................... 2-32
Memory Modules.....................................................................................................................................2-34
Processor.................................................................................................................................................. 2-37
System Board........................................................................................................................................... 2-40
Chapter 3
Diagnostic Tools
Diagnostic Tools Utility Overview............................................................................................................ 3-1
Chapter 4
Connectors, Switches, and LED Indicators
Connectors .................................................................................................................................................4-2
Rear Panel Connectors ........................................................................................................................4-2
Expansion Slot Connector ................................................................................................................... 4-3
System Board Connectors ................................................................................................................... 4-4
System Switches ........................................................................................................................................4-5
System Configuration Switch (SW1) ..................................................................................................4-6
Non-Maskable Interrupt Switch (NMI)...............................................................................................4-6
LED Indicators........................................................................................................................................... 4-7
Front Panel LED Indicators................................................................................................................. 4-7
Rear Panel LED Indicators..................................................................................................................4-9
Internal LED Indicator.............................................................................................................................4-10
Chapter 5
Specifications
System Unit................................................................................................................................................5-2
Power Supply.............................................................................................................................................5-3
Memory...................................................................................................................................................... 5-3
Optical Device/Diskette Drive Assembly .................................................................................................. 5-4
Low-Profile 1.44-MB Diskette Drive..................................................................................................5-4
Low-Profile IDE CD-ROM Drive.......................................................................................................5-5
Low-Profile IDE DVD-ROM Drive.................................................................................................... 5-6
Single Channel Wide Ultra3 SCSI Controller Module..............................................................................5-7
Integrated Ultra ATA/100 Controller ........................................................................................................5-8
Optional Hard Drives.................................................................................................................................5-9
Ultra3 SCSI Hard Drives..................................................................................................................... 5-9
ATA Hard Drives ..............................................................................................................................5-10
Integrated NC7760 Gigabit Server Auto-Switching Network Interface Controller (NIC)...................... 5-11
Index
iv HP ProLiant DL320 Generation 2 Server Maintenance and Service Guide
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This maintenance and service guide can be used for reference when servicing an
HP ProLiant DL320 Generation 2 server.
WARNING: To reduce the risk of personal injury from electric shock and hazardous
energy levels, only authorized service technicians should attempt to repair this
equipment. Improper repairs can create conditions that are hazardous.
Audience Assumptions
This guide is for service technicians. HP assumes you are qualified in the servicing of
computer equipment, trained in recognizing hazards in products with hazardous energy
levels, and familiar with weight and stability precautions for rack installations.
Technician Notes
WARNING: Only authorized technicians trained by HP should attempt to repair this
equipment. All troubleshooting and repair procedures are detailed to allow only
subassembly/module-level repair. Because of the complexity of the individual boards
and subassemblies, no one should attempt to make repairs at the component level or
to make modifications to any printed wiring board. Improper repairs can create a safety
hazard.
WARNING: To reduce the risk of personal injury from electric shock and hazardous
energy levels, do not exceed the level of repairs specified in these procedures.
Because of the complexity of the individual boards and subassemblies, do not attempt
to make repairs at the component level or to make modifications to any printed wiring
board. Improper repairs can create conditions that are hazardous.
WARNING: To reduce the risk of electric shock or damage to the equipment:
• Disconnect power from the system by unplugging all power cords from the power
supplies.
• Do not disable the power cord grounding plug. The grounding plug is an important
safety feature.
• Plug the power cord into a grounded (earthed) electrical outlet that is easily
accessible at all times.
About This Guide
HP ProLiant DL320 Generation 2 Server Maintenance and Service Guide v
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About This Guide
CAUTION: To properly ventilate the system, you must provide at least 7.6 cm (3.0 in) of
clearance at the front and back of the server.
CAUTION: The computer is designed to be electrically grounded (earthed). To ensure proper
operation, plug the AC power cord into a properly grounded AC outlet only.
NOTE: Any indications of component replacement or printed wiring board modifications may void any
warranty.
vi HP ProLiant DL320 Generation 2 Server Maintenance and Service Guide
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Where to Go for Additional Help
In addition to this guide, the following information sources are available:
• User documentation
• Service Quick Reference Guide
• Service training guides
• Service advisories and bulletins
• QuickFind information services
• Insight Manager software
• HP Servers Troubleshooting Guide
Integrated Management Log
The server includes an integrated, nonvolatile management log that contains fault and
management information. The contents of the Integrated Management Log (IML) can be
viewed with Insight Manager.
About This Guide
Telephone Numbers
For the name of the nearest HP authorized reseller:
• In the United States, call 1-800-345-1518.
• In Canada, call 1-800-263-5868.
For HP technical support:
• In the United States and Canada, call 1-800-652-6672.
• Outside the United States and Canada, refer to
www.hp.com
HP ProLiant DL320 Generation 2 Server Maintenance and Service Guide vii
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This chapter provides the illustrated parts breakdown and spare parts list for the
HP ProLiant DL320 Generation 2 server. The table in this chapter provides names and
ordering numbers for all referenced spare parts.
Mechanical Parts Exploded View
1
Illustrated Parts Catalog
1
18a
18c
2
Figure 1-1: Mechanical parts exploded view
17b
17a
18b
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Illustrated Parts Catalog
System Components Exploded View
Figure 1-2: System components exploded view
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Illustrated Parts Catalog
Mechanical Parts and System Components Spares List
Table 1-1: Mechanical and System Spare Parts List
Item Description Spare Part Number
Mechanical Components
1 Access panel 307130-001
2 Fixed cable tray 173839-001
3 PCI riser board assembly 293365-001
4 Center wall bracket with fans 293366-001
Power
5 180-Watt power supply 293367-001
Boards
6 User interface board 207725-001
7 Optical device/diskette drive assembly backplane 207726-001
8 System board 293368-001
9 a) Single channel, Ultra3 slotless SCSI controller module
b) Support posts (SCSI models only)
Processor
10 a) 2.26-GHz Intel® Pentium® 4 processor
b) 2.66-GHz Intel Pentium 4 processor*
(Reserved)
11 Heatsink 293377-001
Memory
12 a) PC2100 DDR ECC Registered DIMM 128-MB 300691-001
b) PC2100 DDR ECC Registered DIMM 256-MB* 300699-001
c) PC2100 DDR ECC Registered DIMM 512-MB* 300700-001
d) PC2100 DDR ECC Registered DIMM 1-GB* 300701-001
13 Optical devices/diskette drive assembly
Mass Storage Devices
a) CD-ROM/diskette drive assembly 293371-001
b) DVD-ROM/diskette drive assembly* 269046-001
c) ATA hard drive, 80 GB 287685-001
293618-001
293370-001
326509-001
* Not shown
continued
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Illustrated Parts Catalog
Table 1-1: Mechanical and System Spare Parts List continued
Item Description Spare Part Number
Miscellaneous
14 Replacement battery, 3-V lithium 234556-001
15 Two-device terminated SCSI cable (Ultra3)* 293373-001
16 Hard drive cable kit* 293372-001
a) ATA hard drive cables (2)*
b) Optical device/diskette assembly drive cable*
17 Miscellaneous plastics kit 293374-001
a) Bezel
b) Shipping/ejector key
c) PCI card guide*
d) Bezel screws*
18 Hardware kit 293375-001
a) Hard drive tray
b) Bezel blank
c) Cable support bracket
d) PCI slot cover*
19 Rack mounting kit (fixed rack rails)* 173845-001
20 Return kit* 207732-001
21 Country kit* 293376-001
Option Kit Spares
Remote Insight Lights-Out Edition II* 232386-001
Sliding rails and cable management system kit* 177852-001
Telco rack-mounting kit* 177853-001
Third-party cabinet rack-mounting kit* 177854-001
* Not shown
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Removal and Replacement Procedures
This chapter provides subassembly and module-level removal and replacement procedures
for HP ProLiant DL320 Generation 2 servers. After completing all necessary removal and
replacement procedures, run the diagnostics program to verify that all components operate
properly.
The following diagnostic programs and tools may be used:
•
Phillips screwdriver
•
Shipping/ejector key
•
SmartStart CD
— ROM-Based Setup Utility (RBSU)
— Array Diagnostics Utility (ADU)
— Diagnostics software
2
•
Wrist strap
Electrostatic Discharge Information
An electrostatic discharge (ESD) can damage static-sensitive devices or microcircuitry.
Proper packaging and grounding techniques are required to prevent damage. To prevent
damage due to ESD, observe the following precautions:
•
Transport products in static-safe containers such as conductive tubes, bags, or boxes.
•
Keep electrostatic-sensitive parts in their containers until they arrive at static-free
stations.
•
Cover workstations with approved static-dissipating material. Use a wrist strap connected
to the work surface as well as properly grounded tools and equipment.
•
Keep the work area free of nonconductive materials such as ordinary plastic assembly
aids and foam packing.
•
Ensure proper grounding before touching a static-sensitive component or assembly.
•
Avoid touching pins, leads, or circuitry.
•
Always place drives with the Printed Circuit Board (PCB) assembly-side down.
•
Use conductive field service tools.
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Removal and Replacement Procedures
Symbols on Equipment
Any surface or area of the equipment marked with these symbols indicates the
presence of a hot surface or hot component.
WARNING: To reduce the risk of injury from a hot component, allow the surface to cool
before touching it.
To reduce the risk of injury from electric shock hazards, do not open this enclosure.
WARNING: Any surface or area of the equipment marked with these symbols indicates
the presence of electric shock hazards. The enclosed area contains no
operator-serviceable parts.
This symbol indicates the presence of electric shock hazards. The enclosed area
contains no user or field-serviceable parts. Do not open for any reason.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this
enclosure.
Any RJ-45 receptacle marked with these symbols indicates a network interface
connection.
WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do
not plug telephone or telecommunications connectors into this receptacle.
CLASS 1 LASER PRODUCT
This label or equivalent is located on the surface of the CD-ROM or DVD-ROM
drive. This label indicates that the product is classified as a Class 1 Laser Product.
Rack Warnings
WARNING: To reduce the risk of personal injury or damage to equipment, always
ensure that the rack is adequately stabilized before extending a component outside the
rack. A rack may become unstable if more than one component is extended for any
reason. Extend only one component at a time.
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure
that:
• The leveling jacks are extended to the floor.
• The full weight of the rack rests on the leveling jacks.
• The stabilizers are attached to the rack, if it is a single rack installation.
• The racks are coupled together in multiple rack installations.
WARNING: When installing the server in a telco rack, make certain that the rack frame
is adequately secured to the building structure at the top and bottom.
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WARNING: To reduce the risk of personal injury or damage to the equipment, at least
two people are needed to safely unload the rack from the pallet. An empty 42U rack
weighs 115 kg (253 lb), is over 2.1 m (7 ft) tall, and may become unstable when being
moved on its casters. Do not stand in front of the rack as it rolls down the ramp from
the pallet. Handle the rack from both sides.
Server Warnings and Precautions
WARNING: To reduce the risk of personal injury from hot surfaces, allow the hot-plug
drives and the internal system components to cool before touching them.
WARNING: To reduce the risk of electric shock or damage to the equipment:
• Do not disable the power cord grounding plug. The grounding plug is an important
safety feature.
• Plug the power cord into a grounded (earthed) electrical outlet that is easily
accessible at all times.
• Unplug the power cord from the power supply to disconnect power to the
equipment.
CAUTION: Protect the server from power fluctuations and temporary interruptions with a
regulating uninterruptible power supply (UPS). This device protects the hardware from
damage caused by power surges and voltage spikes and keeps the system in operation
during a power failure.
CAUTION: The server must always be operated with the system access panel closed.
Proper cooling is not achieved if the system access panel is removed.
Removal and Replacement Procedures
Removal and Replacement Procedures
This chapter discusses preparing the server for servicing and provides step-by-step
instructions for the removal or replacement of the:
•
Access panel
•
Shipping/ejector key
•
Bezel blank
•
Optical device/diskette drive assembly
•
Bezel
•
Hard drives
— ATA hard drives
— SCSI hard drives
•
Single Channel Wide Ultra3 SCSI controller module
•
Integrated ATA RAID controller module
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Removal and Replacement Procedures
• Optical device/diskette drive assembly backplane
•
PCI riser board assembly
•
Expansion board
•
PCI card guide
•
Center wall
•
Cables
— Two-device terminated SCSI cable
— ATA cables
— Optical device/diskette drive assembly cable
•
Power supply
•
Battery
•
Memory modules
•
Processor
•
System board
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Powering Down the Server
The server does not completely power down when the front panel power button is pressed.
The button toggles server power between On and Standby. In Standby, the server removes
power from most electronics and drives, portions of the power supply and some internal
circuitry remain active. To completely remove all power from the system, disconnect the
power cord from the server.
WARNING: To reduce the risk of injury from electric shock, remove the power cord to
completely disconnect power from the system.
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure
that only one component is extended at a time. A rack may become unstable if more
than one component is extended for any reason.
WARNING: Because the rack allows you to stack computer components in a vertical
rather than a horizontal plane, you must take precautions to provide for rack stability
and safety to protect both personnel and property. Heed all cautions and warnings
throughout the installation instructions that come with the server.
WARNING: To reduce the risk of personal injury or damage to the equipment, place the
server on a sturdy table or workbench whenever it is removed from the rack for device
accessibility. Refer to the HP ProLiant DL320 Generation 2 Server Setup and
Installation Guide for further information on working with racks.
CAUTION: Moving the Power On/Off switch to the Off position does not completely remove
system power. Some portions of the power supply and some internal circuitry remain active.
Disconnect all power cords from the server to remove all power from the system.
CAUTION: Electrostatic discharge (ESD) can damage electronic components. Be sure you
are properly grounded before beginning any installation procedure. For more information, see
“Electrostatic Discharge Information” in this chapter.
NOTE: Microsoft Windows NT® users may use the Power Down Manager to power down the server.
For information on this system utility, refer to the NTREADME.HLP file on Diskette 1 of the NT Software
Support Diskettes.
Removal and Replacement Procedures
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Removal and Replacement Procedures
To power down the server:
1. Press the power button to toggle the server to standby. The power LED above the power
button changes from green to amber.
2. Listen for the fan noise to stop to indicate that the server is powered down.
3. Disconnect the power cord first from the AC outlet and then from the server. The power
LEDs turn off.
4. Disconnect all remaining cables on the server rear panel, including cables extending from
external connectors on expansion boards.
5. Remove the server from the rack and position it securely on a workbench or other solid
surface for stability and safety.
Access Panel
To access the system board, processor, memory modules, expansion slot, and other internal
components, remove the access panel. Observe the following warnings and cautions.
WARNING: The front panel Power On/Off switch does not completely shut off all
system power. Portions of the power supply and some internal circuitry remain active
until AC power is removed.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal
system components to cool before touching them.
CAUTION: Do not operate the server without the access panel installed. The access panel is
required for proper airflow. Operating the server without the access panel prevents proper
airflow and results in improper cooling and possible thermal damage.
CAUTION: Before removing the server access panel, be sure that the server is powered
down and that the power cord is disconnected from the server or the electrical outlet.
CAUTION: To avoid the risk of damage to the system or expansion boards, remove all power
cords before installing or removing expansion boards. When the Power On/Off switch is in the
Off position, auxiliary power is still connected to the PCI expansion slot and may damage the
card.
CAUTION: Electrostatic discharge can damage electronic components. Ensure proper
grounding before beginning any installation procedure.
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Removal and Replacement Procedures
To remove the access panel:
1. Power down the server. See “Powering Down the Server” in this chapter.
2. Press and hold down the locking latches (1).
3. Slide the access panel approximately 1.25 cm (0.5 in) toward the rear of the unit and lift
the panel to remove it (2).
Figure 2-1: Removing the access panel
To replace the access panel, reverse steps 1 through 3.
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Removal and Replacement Procedures
Shipping/Ejector Key
The server includes a shipping/ejector key that secures the optical device/diskette drive
assembly or the bezel blank during shipping. This key should be removed before deploying
the server. This key is also used to eject an assembly or the blank.
CAUTION: Always install the shipping/ejector key in its storage location inside the chassis
before shipping the server. Failure to do so can result in damage to the optical device/diskette
drive assembly.
To remove the shipping/ejector key:
1. Power down the server. See “Powering Down the Server” in this chapter.
2. Remove the access panel. See “Access Panel” in this chapter.
3. Identify and lift the shipping/ejector key from its storage location inside the chassis.
Figure 2-2: Removing the shipping/ejector key
Reverse steps 1 through 3 to replace the shipping/ejector key.
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Bezel Blank
To remove the bezel blank:
1. Power down the server. See “Powering Down the Server” in this chapter.
2. Remove the shipping/ejector key from the chassis if you have not already done so. See
3. Insert the end of the shipping/ejector key approximately 1.25 cm (0.5 in) into the optical
Removal and Replacement Procedures
“Shipping/Ejector Key” in this chapter.
device/diskette drive assembly ejector port on the lower right corner of the server front
panel (1) to eject the blank (2).
Figure 2-3: Removing the bezel blank
To replace the bezel blank, slide the blank into the empty bay until it locks into place. Store
the shipping/ejector key in the chassis or other safe location for future use.
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Removal and Replacement Procedures
Optical Device/Diskette Drive Assembly
The optical device/diskette drive assembly option is for either a CD-ROM/diskette drive or a
DVD-ROM/diskette drive combination. The following procedure applies to both options.
To remove the optical device/diskette drive assembly:
1. Power down the server. See “Powering Down the Server” in this chapter.
2. Remove the shipping/ejector key from the chassis if you have not already done so. See
“Shipping/Ejector Key” in this chapter.
3. Insert the shipping/ejector key approximately 1.25 cm (0.5 in) into the
optical device/diskette drive assembly ejector port on the lower right corner of the server
front panel (1) to eject the optical device/diskette drive assembly (2).
Figure 2-4: Ejecting the optical device/diskette drive assembly
CAUTION: To reduce the risk of thermal damage, do not operate the server without either
the optical device/diskette drive assembly or the bezel blank installed.
To replace the assembly, slide the assembly into the bay until it is fully seated.
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Fully Seated Optical Device/Diskette Drive Assembly
Figure 2-5: Fully seated optical device/diskette drive assembly
(ejector key shown stored in ejector port)
Removal and Replacement Procedures
When frequent optical device/diskette drive assembly ejection is anticipated, leave the key in
the ejector port for easy access, as shown in Figure 2-5. Otherwise, store the shipping/ejector
key inside the chassis for future use.
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Removal and Replacement Procedures
Bezel
To remove the bezel:
1. Power down the server. See “Powering Down the Server” in this chapter.
2. Remove the access panel. See “Access Panel” in this chapter.
3. If necessary, remove the optical device/diskette drive assembly or bezel blank. See
“Optical Device/Diskette Drive Assembly,” or “Bezel Blank” in this chapter.
4. Remove the four screws that secure the bezel to each side of the chassis.
Figure 2-6: Removing the bezel screws
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Removal and Replacement Procedures
5. Release the bezel from the chassis by pushing the tabs up from the inside front edge of
the chassis (1).
6. Rotate the bezel away from the top edge of the chassis (2).
7. Lift the bezel off the locating tabs on the bottom edge of the chassis (3).
IMPORTANT: Avoid damaging the light pipes on the user interface board when removing the bezel.
Figure 2-7: Removing the bezel from the chassis
To install the bezel, reverse steps 1 through 7, omitting step 5. When the bottom of the bezel
is hooked securely in place, the bezel top snaps into the chassis tabs.
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Removal and Replacement Procedures
Hard Drive Overview
The server contains two drive bays for either ATA or SCSI hard drives. There are two ATA
channels and the server ships standard with two 1-inch drive trays and is preconfigured for
two 1-inch ATA hard drives. The following sections provide general guidelines and
installation procedures for installing or upgrading hard drives.
Guidelines for Installing ATA Hard Drives
When installing ATA hard drives in the server, observe the following general guidelines:
•
Populate hard drive bays starting with the lowest ATA device number. Device 0 serves as
the primary boot drive.
•
Set the jumpers on both ATA drives to Cable-Select mode.
•
Do not add more than two ATA drives per channel.
IMPORTANT: ATA hard drives must be configured to the Cable-Select mode.
NOTE: ATA drives are set to Cable-Select mode by default.
NOTE: Refer to the documentation shipped with the hard drive to determine how to set the jumpers on
the ATA hard drives to Cable-Select mode, if they are not already set in Cable-Select mode.
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