Hp PROLIANT DL320 G4 MAINTENANCE AND SERVICE GUIDE

Notice

The information in this guide is subject to change without notice.

Compaq Computer Corporation shall not be liable for technical or editorial errors or omissions contained herein; nor for incidental or consequential damages resulting from the furnishing, performance, or use of this material.

This guide contains information protected by copyright. No part of this guide may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation.

COMPAQ, SYSTEMPRO, FASTART Registered U.S. Patent and Trademark Office.

ProSignia and QVision are trademarks of Compaq Computer Corporation.

The software described in this guide is furnished under a license agreement or nondisclosure agreement. The software may be used or copied only in accordance with the terms of the agreement.

Product names mentioned herein may be trademarks and/or registered trademarks of their respective companies.

MAINTENANCE AND SERVICE GUIDE COMPAQ ProSignia Family of PC Servers First Edition (September 1992) Text Number 144257-001

Preface

This MAINTENANCE AND SERVICE GUIDE is a troubleshooting guide that can be used for reference when servicing COMPAQ ProSignia Family of Personal Computer Servers.

Compaq Computer Corporation reserves the right to make changes to the COMPAQ ProSignia PC Servers without notice.

Symbols

The following text and symbols mark special messages throughout this guide:

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> WARNING <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<

Text set off in this manner indicates that failure to follow directions in the warning could result in bodily harm or loss of life.

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> CAUTION <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<

Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of data.

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>><<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<

IMPORTANT: Text set off in this manner presents clarifying information or

specific instructions.

NOTE: Text set off in this manner presents commentary, sidelights, or

interesting points of information.

Technician Notes

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> WARNING <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<

Only authorized technicians trained by Compaq should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indications of component replacement or printed wiring board modifications may void any warranty.

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> CAUTION <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<

To properly ventilate your system, you must provide at least 3 inches (7.62 cm) of clearance at the front and back of the computer.

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> CAUTION <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<

The computer is designed to be electrically grounded. To ensure proper operation, plug the AC power cord into a properly grounded AC outlet only.

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>><<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<

Locating Additional Information

The following documentation is available to support these products:

o Documentation Set o MS-DOS VERSION 5 REFERENCE GUIDE o MS OS/2 STANDARD VERSION 1.2 o TECHNICAL REFERENCE GUIDE o COMPAQ SERVICE QUICK REFERENCE GUIDE o Service Training Guides o COMPAQ SERVICE ADVISORIES AND BULLETINS o COMPAQ QuickFind

Chapter 1 Illustrated Parts Catalog

REFER TO ADDENDUM

Chapter 2 Removal and Replacement Procedures

REFER TO ADDENDUM

This chapter provides subassembly/module-level removal and replacement procedures for the COMPAQ ProSignia PC Server. After completing all necessary removal and replacement procedures, run the DIAGNOSTICS program to verify that all components operate properly.

NOTE: Refer to the support software guide for procedures on using the

COMPAQ System Configuration utility when installing or removing expansion boards, mass storage devices, and Extended Industry Standard Architecture (EISA) options.

To service the COMPAQ ProSignia Personal Computer System, you will need the following:

o Torx T-15 screwdriver o Ethernet loop back plug o EISA Configuration software o Diagnostics software o Drive Array Advanced Diagnostics software

ELECTROSTATIC DISCHARGE INFORMATION

A discharge of static electricity can damage static-sensitive devices or micro-circuitry. Proper packaging and grounding techniques are necessary precautions to prevent damage. To prevent electrostatic damage observe the following precautions:

o Transport products in static-safe containers such as conductive tubes,

bags, or boxes.

o Keep electrostatic-sensitive parts in their containers until they arrive

at static-free stations.

o Cover work stations with approved static-dissipating material. Provide a

wrist strap connected to the work surface and properly grounded tools and equipment.

o Keep work area free of non-conductive materials such as ordinary plastic

assembly aids and styrofoam.

o Always be properly grounded when touching a static sensitive component or

assembly.

o Avoid touching pins, leads or circuitry.

o Always place drives' PCB assembly side down on the foam.

o Use conductive field service tools.

PREPARATION PROCEDURES

Before beginning any of the removal and replacement procedures, complete the following steps:

1. Turn the computer and any peripheral devices off.

2. Disconnect the AC power cord from the AC outlet then from the system unit.

3. Disconnect all external peripheral devices from the computer.

REMOVAL AND REPLACEMENT PROCEDURES

Side Access Door/Front Bezel

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> WARNING <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<

High voltage present. Extreme care must be taken when running the COMPAQ ProSignia PC Server without the system unit cover on.

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>><<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<

1. Loosen thumb screws (3) on back bezel.

2. Slide side access door back and then out.

3. Remove front bezel retaining screw (1).

4. Pull front bezel off at the three pressure points shown in figure.

System Unit Cover Removal

1. Remove side access door.

2. Unscrew Torx T-15 screws (4) at back panel.

3. Slide system unit cover backward and then up.

4. Reverse steps for replacing system unit cover.

Mass Storage Devices

The COMPAQ ProSignia PC Server contains two areas for mass storage devices: the removable media area and the side access drive bays.

Removable Media Bays

Figure 2-3 shows the Removable Media Bays are located at the top of the unit in the front panel. Table 2-1 shows the supported mass storage devices and locations for the removable media bays.

Table 2-1. Removable Media Bay Configurations =========================================================================== Mass Storage Device Storage Bays

7654

---------------------------------------------------------------------------

1.44-Megabyte Diskette Drive X X

1.2-Megabyte Diskette Drive X X

3.5-Inch Hard Drive X X X

525-Megabyte Tape Drive X X X

5.0-Gigabyte Digital Audio Tape (DAT) Drive X X X

===========================================================================

1. Remove side access door and front bezel.

2. Disconnect power and signal cables from rear of drive.

3. Remove retaining screws (2).

4. Slide mass storage device out.

5. Reverse steps for installation.

Cable Folding Diagrams for Removable Media Bays

Side Access Drive Bays

The side access drive bay area is located behind the side access door and can hold up to four half height snap-in hard drives.

1. Disconnect power and signal cables.

2. Remove hard drives by squeezing drive retaining clips and sliding drives out.

3. Reverse order for installing drives.

Cable Folding Diagrams for SCSI Devices and Side Access Drive Bays

Cable Folding Diagrams for IDE Drives

Cable Folding Diagrams for IDA-2 Drives

Boards

Memory

The COMPAQ ProSignia PC Server comes standard with either 4 or 8 megabytes of system memory (depending on model). Memory can be expanded to a maximum of 128 megabytes by installing any combination of 1-, 2-, 4-, 8-, 16-, or 32-Megabyte industry-standard SIMM modules in the four SIMM sockets on the system board.

NOTE: The COMPAQ ProSignia supports a maximum of 128 MB of system RAM. The

standard 4 or 8 megabytes of system board memory will be ignored if all 4 SIMM sockets have 32-MB SIMMs installed.

NOTE: COMPAQ only supports 16-MB SIMMS that use 16-megabit DRAM chips.

SIMM modules that use 4-megabit DRAM chips are not supported.

1. Remove all cables located near memory connectors.

2. Press SIMM connector latches outward.

3. Tilt SIMM module forward.

4. Lift SIMM module out.

5. To replace SIMM module reverse steps.

6. Run COMPAQ EISA Configuration utility if installed memory size has changed.

Table 2-2 shows a sample of typical memory configurations for the COMPAQ ProSignia PC Server.

Table 2-2. Example of SIMM Upgrade Combinations =========================================================================== Total Memory Standard SIMM SIMM SIMM SIMM

System Socket 1 Socket 2 Socket 3 Socket 4 Memory

---------------------------------------------------------------------------

8 MB 4 MB 4-MB 12 MB 4 MB 4-MB 4-MB 16 MB 4 MB 8-MB 4-MB 24 MB 4 MB 16-MB 4-MB 36 MB 4 MB 32-MB 52 MB 4 MB 32-MB 16-MB 60 MB 4 MB 32-MB 16-MB 8-MB 68 MB 4 MB 32-MB 32-MB 76 MB 4 MB 32-MB 32-MB 8-MB 84 MB 4 MB 32-MB 32-MB 16-MB 92 MB 4 MB 32-MB 32-MB 16-MB 8-MB 100 MB 4 MB 32-MB 32-MB 32-MB

116 MB 4 MB 32-MB 32-MB 32-MB 16-MB 128 MB 4 MB * 32-MB 32-MB 32-MB 32-MB

---------------------------------------------------------------------------

12 MB 8 MB 4-MB 16 MB 8 MB 8-MB 24 MB 8 MB 16-MB 36 MB 8 MB 16 MB 8-MB 4-MB 40 MB 8 MB 32-MB 56 MB 8 MB 32-MB 16-MB 64 MB 8 MB 32-MB 16-MB 8-MB 72 MB 8 MB 32-MB 32-MB 88 MB 8 MB 32-MB 32-MB 16-MB 104 MB 8 MB 32-MB 32-MB 32-MB 112 MB 8 MB 32-MB 32-MB 32-MB 8-MB 120 MB 8 MB 32-MB 32-MB 32-MB 16-MB 128 MB * 8 MB * 32-MB 32-MB 32-MB 32-MB

---------------------------------------------------------------------------

* The standard 4 or 8 megabytes of system board memory will be ignored if

all 4 SIMM sockets have 32-MB SIMMs installed.

===========================================================================

Option Boards

1. Remove any cables connected to board.

2. Remove retaining screw.

3. Pull board straight out.

System Board

1. Remove all expansion boards.

2. Disconnect all cables from system board (Refer to Figure 2-16).

3. Remove retaining screws (8).

4. Lift board out being careful to avoid chassis and loose cables.

5. Reverse order to replace system board.

MISCELLANEOUS PARTS

Battery/Clock Module

Removing the Battery/Clock Module

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> WARNING <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<

The battery/clock module contains a lithium battery that may explode if mishandled. Do not abuse, recharge, disassemble, or dispose of in fire or heat above 90oC, incinerate, or expose to water or fire. Use only replacement battery/clock modules supplied by Compaq Computer Corporation (part no. 107872-001). Disposal of the battery/clock module should be accomplished within compliance of local regulations or returned to Compaq Computer Corporation by established parts return methods.

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>><<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<

NOTE: After replacing battery the COMPAQ EISA Configuration utility must be

run.

Power Supply

1. Turn power off and remove power cord from rear of unit.

2. Remove side access panel/front bezel/system unit cover.

3. Disconnect all power connectors from boards and or peripheral devices.

4. Remove front power switch bracket retaining screws (2).

5. Pull bracket out and remove power switch, grounding connector, and cable from bracket.

6. Remove screws at rear of power supply (4).

7. Lift power supply out pulling switch and cable through chassis.

8. Reverse order for replacement.

NOTE: When replacing power supply, make sure that the power switch cable is

properly threaded through the bracket strain relief.

Chapter 3 Diagnostic Tools

This chapter describes software and firmware diagnostic tools available for COMPAQ PC Server products. These include:

o Power-On Self-Test (POST) o Diagnostics (DIAGS) o Drive Array Advanced Diagnostics (DAAD) o Automatic Server Recovery o ROMPaq utility to upgrade flash ROMS

POWER-ON SELF-TEST (POST)

POST is a series of diagnostic tests that run automatically on COMPAQ computers when the system is turned on. POST checks the following assemblies to ensure that the computer system is functioning properly:

o Keyboard o Power supply o System board o Memory o Memory expansion boards o Controllers o Diskette drives o Hard drives

If POST finds an error in the system, an error condition is indicated by an audible and/or visual message. If an error code is displayed on the screen during POST or after resetting the system, follow the instructions in Table 3-1. The error messages and codes listed in Table 3-1 include all codes generated by COMPAQ products. Your system will only generate those codes which are applicable to your configuration and options.

Table 3-1. POST Error Messages =========================================================================== Error Code Probable Source Action

of Problem

---------------------------------------------------------------------------

A Critical Error occurred A catastrophic system Run Diagnostics. prior to this power-on error, which caused Replace failed assembly

the server to crash, as indicated. has been logged.

---------------------------------------------------------------------------

A Correctable Memory Corrected Advanced ECC No action is required. Error occurred prior to memory error has been Run Diagnostics and the power-on logged. inspect the corrected

memory error. Probable SIMM failure; replace if required during scheduled maintenance.

---------------------------------------------------------------------------

101-ROM Error System ROM checksum Run Diagnostics.

Replace failed assembly as indicated or, contact

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